Download User Manual for weBoost Drive 4G-S 470107

ENGLISH
FRANÇAIS
Drive 4G-S™
Cellular Signal Booster
Need help?
https://cellphonesignalbooster.us
Customer Support 800-501-3153
Mon.- Fri. Hours: 7 am to 6 pm MST
!
IT IS VERY IMPORTANT TO POWER YOUR
SIGNAL BOOSTER USING A SURGE
PROTECTED AC POWER STRIP WITH AT
LEAST A 1000 JOULE RATING.
ENGLISH
FAILURE TO DO THIS WILL VOID YOUR WARRANTY
IN THE EVENT OF A POWER SURGE OR LIGHTNING
STRIKE.
!
THE SIGNAL BOOSTER UNIT IS DESIGNED
FOR USE IN AN INDOOR, TEMPERATURECONTROLLED ENVIRONMENT (LESS
THAN 150 DEGREES FAHRENHEIT). IT IS
NOT INTENDED FOR USE IN ATTICS OR SIMILAR
LOCATIONS SUBJECT TO TEMPERATURES IN
EXCESS OF 150°F.
Drive 4G-S™ operates on (Band 12/17, 13) 700 / 800 / AWS (1700 / 2100) / (Band 2) 1900 MHz
Model #470007 FCC: PWO460007 IC: 4726A-460007
FCC requires to never use the cell phone in the cradle next to your ear.
Contents
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Installation Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Option 1: Vehicle Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Option 2: In-Building Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Adjusting the Drive 4G-S Arms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Troubleshooting Understanding the Drive 4G-S Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Additional FAQ. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Safety and Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Signal Booster Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back Cover
Inside this Package
Mini-Magnet Mount Antenna
(301126)
Drive 4G-S®
DC Plug-In Power Supply
& USB cable
(2D9910 / 291170)
Vehicle Dash
Adhesive
Mounting Bracket
Optional Accessories
AC Power Supply
(2D9109)
Antenna Window Mount
(Used with Mini-Magnet
Mount Antenna)
(901128)
Adjustable
Desk Mount
(901137)
Mobile Power
Supply
(859984)
Gooseneck
Suction Cup
Cradle Mount
(901120)
Cup Holder
Cradle Mount
(901130)
All 3 available together in the Home Accessory Kit - 859100
Carrying case included
Vehicle Dash
Mounting Kit
-Rugged/Screw Mount-Adhesive Mount(901134)
(included in some kits)
Appearance of device and accessories may vary. (This product is not marketed by Verizon Wireless or AT&T).
2
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Customer Support 800-501-3153
Mon.- Fri. Hours: 7 am to 6 pm MST
Installation Options
Option 1: Vehicle Installation
1.
Attach the Mounting Bracket to the
vehicle’s dashboard.
4.
• Peel the backing to expose the adhesive
and press the bracket onto the desired
location on the dashboard. NOTE: Be
sure the tab is positioned vertically.
The Mounting Bracket is designed to
swivel for more convenient viewing
angles. Once the Drive 4G-S is in place,
you can adjust the angle of the bracket by
loosening the knurled nut, applying gentle
pressure to the top or bottom of the Drive
4G-S, and then tightening the nut when
the desired angle is achieved.
• Allow the adhesive to cure for 24 hours
before you attach the Drive 4G-S (Step
4).
2.
Attach the Drive 4G-S to the Mounting
Bracket. After waiting 24 hours for the
adhesive on the bracket to cure, attach
the Drive 4G-S by aligning the rectangular
hole on the back of the Drive 4G-S with
the tab on the Mounting Bracket, grasping
the sides of the Drive 4G-S, and sliding it
downward approximately ¼ inch into place.
ENGLISH
• Clean the area where the bracket is
to be mounted with the alcohol wipe
included. Allow the area to dry.
Install the Outside Antenna. Select a
location on top of the car that is:
• Near the center of the vehicle’s roof.
• At least 12 inches from any other
antennas.
• Free of obstructions.
5.
• At least 6 inches from any windows
(including sunroofs).
Attach the antenna to the Drive 4G-S.
Connect the cable from the Outside
Antenna to the antenna connector on the
bottom of the Drive 4G-S. Do NOT plug
in the power supply (next step) until the
Outside Antenna cable is connected to
the Drive 4G-S.
• At least 8 inches from any people.
The Outside Antenna must be installed
vertically.
3.
Run the Outside Antenna cable into the car.
The cable is strong enough that it may be
shut in most vehicle doors without damaging
the cable. For a cleaner look, carefully pull
down the door seal, run the cable under the
seal, and push the seal back into place. This
method reduces wear on the cable as the
door opens and closes.
Need help?
https://cellphonesignalbooster.us
Note: The Drive 4G-S has a convenient
USB charging port located on the
right side of your booster. This port
allows for charging your phone or
device, using your existing cable.
Customer Support 800-501-3153
Mon.- Fri. Hours: 7 am to 6 pm MST
3
ENGLISH
6.
Power up your Drive 4G-S. Connect the
power cable to the mini-USB port on the
bottom of the Drive 4G-S. Then insert the
adapter into the vehicle 12V DC power
source. Use only the supplied weBoost
power supply. While the Drive 4G-S may
remain on, leaving the Drive 4G-S on
in a vehicle when it is not running may
discharge the battery in a day or two. Also
note that some 12V DC power sources
are shut down when the vehicle ignition
is turned to off. Use a Bluetooth headset,
wired hands-free device or speakerphone
for talking on the phone.
• With the bracket in place, attach the
surface of the bracket. The antenna
must be mounted vertically for the best
signal.
2.
Option 2: In-Building Installation
Note:
1.
Put your Drive 4G-S in the Mounting
Bracket (see instructions under Vehicle
Installation) and place it in a convenient
location such as a desk or table top in the
room where you will use the phone. The
location should be at least three feet from
the Outside Antenna to avoid oscillation
(feedback). Your cell phone must be in the
cradle for the Drive 4G-S to amplify the
signal. Use a Bluetooth headset, wired
hands-free device or speakerphone for
talking on the phone.
separately
Install the Outside Antenna to a window.
For best results:
• Select a window on the side of the
building where you get the strongest
cell signal.
• Attach the suction cup bracket (sold
separately) to the inside of a window so
the cable will reach the location of the
Mounting Bracket and Drive 4G-S. Place
the bracket as high on the window as
possible.
pane windows use a metal coating that may
decrease the strength of a cellular signal,
reducing the effectiveness of the Drive 4G-S.
If you have dual pane windows, consider a
weBoost signal boost product that provides
an option for mounting an antenna on an
outside wall or roof of a building.
4
Need help?
Install the Mounting Bracket and Drive
4G-S.
3.
Attach the antenna to the Drive 4G-S.
Connect the cable from the Outside
Antenna to the antenna connector on the
bottom of the Drive 4G-S. Do NOT plug
in the power supply (next step) until the
Outside Antenna cable is connected to the
Drive 4G-S.
4.
Power up your Drive 4G-S. Connect the
power cable to the mini-USB port on the
bottom of the Drive 4G-S. Then insert the
adapter and power it on. Use only the
supplied weBoost power supply.
https://cellphonesignalbooster.us
Customer Support 800-501-3153
Mon.- Fri. Hours: 7 am to 6 pm MST
Adjusting the Drive 4G-S Arms
Fixing Red Light Issues
To change arms, gently lift the arm upward until
the arm slides free from the Drive 4G-S.
If one or more lights on the Signal Boost are
red:
Make sure all connections are tight.
Increase the distance between the outside
antenna and the Drive 4G-S, by moving
them horizontally and/or vertically farther
apart until the light change to green.
Remember to keep the antenna at least 6
inches from any window or sunroof.
3.
Follow the same steps for a green/red
blinking light until the light goes solid
green.
4.
If more separation is not possible and the
coverage of the booster is too small with a
green/red blinking light indicating reduced
gain, contact the weBoost Customer
Support Team for assistance:
800-501-3153.
ENGLISH
To reposition arms, move the arm above a
different slot on the Drive 4G-S and gently slide
1.
2.
Lights Off
1.
Check connections on the power supply
2.
If using a DC power supply in your
vehicle, ensure the power supply is
properly inserted. Then check the 12 volt
power from the car socket and the fuse.
Replace the fuse if necessary.
3.
If using a power strip in a building, ensure
the power strip is plugged in and turned
on and that power is coming from the
outlet.
Drive 4G-S and the power source.
Troubleshooting &
Understanding the Light
The Signal Boost includes a indicator light on
the side of the Drive 4G-S. The indicator light
will either be green or red.
NOTE: The Signal Booster can be reset by
disconnecting and reconnecting the power
supply.
Green indicates that the booster is
powered and operating at maximum gain.
Solid Red indicates that the booster has
shut off on the associated frequencies to
prevent oscillation (feedback).
For additional descriptions on troubleshooting,
see the install video at https://cellphonesignal
booster.us
Green/red Blinking indicates that the
booster is operating at a reduced gain to
prevent oscillation (feedback).
Need help?
https://cellphonesignalbooster.us
Customer Support 800-501-3153
Mon.- Fri. Hours: 7 am to 6 pm MST
5
Additional FAQ:
ENGLISH
What hours can I contact customer support?
Customer Support can be reached from 7:00am to 6:00pm MST, by calling (800-501-3153), or by email, at
[email protected]
How does weather affect the performance of my Outside Antenna?
times of heavy precipitation, you may see less performance.
What’s the difference between the 800 MHz and the 1900 MHz bands? How do I know which MHz
band my cell phone uses?
The Drive 4G-S works with all major North American cellular providers on the 850 & 1900 MHz frequencies.
Traditionally, 850/1900MHz are associated with voice and 3G data; while 700MHz and 1700/2100MHz are
associated with 4G data. For more detail see below.
Carrier Frequency Use
We recommend visiting https://cellphonesignalbooster.us for information regarding the frequency
band used by your cell serv
Safety and Recommendations
WARNING:
Connecting the Signal Booster directly to the cell phone with use of an adapter will damage the cell
phone.
WARNING:
Use only the power supply provided in this package. Use of a non-weBoost product may damage your
equipment.
WARNING:
To uphold compliance with network protection standards, all active wireless devices must maintain at
least 18” of separation distance from mobile inside antennas, 4’ of separation distance from desktop
antennas and 6’ of separation distance from Panel and Dome antennas.
WARNING:
The Signal Booster unit is designed for use in an indoor, temperature-controlled environment (less than
150 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures
in excess of that range.
WARNING: The outside antenna must be installed no higher than 10 meters (32’9”) above ground.
RF SAFETY WARNING: Any antenna used with this device must be located at least 8 inches from all persons.
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s
consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent
to the use of this device on their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by the manufacturer.
Antennas MUST be installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service
provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls served by using
this device.
This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate
this equipment.
6
Need help?
https://cellphonesignalbooster.us
Customer Support 800-501-3153
Mon.- Fri. Hours: 7 am to 6 pm MST
Mobile Antennas
• 800 MHz Yagi Antenna
• 100’ LMR400 Cable
Kit 314453-40075
• 50 Ohm Pole Mount
Panel Antenna
• 75’ LMR400 Cable
• Yagi Directional Antenna
• 140’ RG11 Cable
• N-Male to F-Female adapter
Outside Fixed Antennas
Kit 311201-1120
50 Ohm Outside Antenna Kits
• Omni Directional
w/ F-Female
Kit 314453-5825
12” Mag Mount w/ 12.5’ RG174
• 20’ RG11 Cable
• 50 Ohm Pole Mount
75 Ohm Outside Antenna Kits
• 311103
Panel Antenna
Kit 311129-11110
Kit 301111-0675
• 311125
• 25’ RG58 Cable
• 800 MHz Yagi Directional
• Yagi Directional Antenna
• 311128
• 110’ RG11 Cable
Kit 314411-5825
• 75’ RG6 Cable
• 311703
• N-Male to F-Female adapter
• 50 Ohm Wide
•
N-Male
to
F-Female
adapter
• 314202
Band Directional
Kit 311124-1180
Kit 311201-0620
• 25’ RG58 Cable
• 1900 MHz Yagi Directional
Trucker antenna w/10.5’ RG58
• Omni Directional
• 80’ RG11 Cable
Kit 301111-5850
• 311101
w/ F-Female
• N-Male to F-Female adapter
• Yagi Directional Antenna
• 311701
• 20’ RG6 Cable
• 50’ RG58 Cable
Kit 314473-1175
Kit 311129-0660
Trucker antenna w/13.5’ RG58
• 75 Ohm Pole Mount
Kit 311129-5840
• 800 MHz Yagi Directional
• 311119
Panel Antenna
• 800 MHz Yagi Directional
• 60’ RG6 Cable
• 311133
• 75’ RG11 Cable
• 40’ RG58 Cable
• N-Male to F-Female adapter
NMO Antenna’s w/ RG174
Kit 314475-1175
Kit 311203-5820
Kit 311124-0650
• 75 Ohm Wide
Kit 311104-17410
• Omni-Directional antenna
• 1900 MHz Yagi Directional
Band Directional
• 800/1900 NMO antenna
• 20’ RG58 Cable
• 50’ RG6 Cable
• 75’ RG11 Cable
• 10’ RG174 cable
Kit 311124-5830
• N-Male to F-Female adapter
Kit 311141-1120
Kit 311112-17410
• 1900MHz Yagi Antenna
Kit 314473-0640
• 75 Ohm Grey Brick Antenna
• 800/1900 NMO antenna
• 30’ RG58 Cable
• 75 Ohm Pole Mount
• 20’ RG11 Cable
• 10’ RG174 cable
Kit 314411-40075
Panel Antenna
Kit 314203-17410
• 50 Ohm Wide
• 40’ RG6 Cable
• 800/900/1900 NMO antenna
Band Directional
Kit 314475-0630
• 10’ RG174 cable
• 75’ LMR400 Cable
• 75 Ohm Wide
Kit 311130-5810
Kit 311203-40020
Band Directional
• Marine Antenna
• Omni-Directional antenna
• 30’ RG6 Cable
• 10’ RG58 cable
• 20’ LMR400 Cable
Kit 311141-0620
Kit 301111-400170
• 75 Ohm Grey Brick Antenna
Glass Mount w/14’ RG58 cable
• Yagi Directional w/ N-Female • 20’ RG6 Cable
• 311102
•
170’
LMR400
Kit 301111-11140
• 311114 ( Mini Glass Mount)
Kit 311124-400100
NMO Antenna’s w/ RG58
• 1900 MHz Yagi Directional
Kit 311104-5810
• 100’ LMR400 Cable
• 800/1900 NMO antenna
Kit 311129-400100
• 10’ RG58 cable
Kit 311112-5810
• 800/1900 NMO antenna
• 10’ RG58 cable
Kit 314203-5810
Need help?
• 800/900/1900 NMO antenna
• 10’ RG58 cable
https://cellphonesignalbooster.us
Customer Support 800-501-3153
Mon.- Fri. Hours: 7 am to 6 pm MST
ENGLISH
Mini-Mag
• 301126 w/ 12.5
RG174 cable- SMA
• 301113 w/ 12.5
RG174 cable- FME
7
Signal Booster Specifications
Drive 4G-S
Model Number
470007
Connectors
SMA-Female
ENGLISH
Antenna Impedance
50 Ohms
Frequency
698-746 MHz, 746-787 MHz, 824-894 MHz, 1850-1990 MHz, 1710-1755/2110-2155 MHz
Passband Gain (nominal)
20 dB Bandwidth (MHz)
Typical
Maximum
Power output for single cell
phone (Uplink) dBm
Power output for single cell
phone (Downlink) dBm
Power output for multiple
received channels (Uplink) dBm
No. Tones
700MHz Band12/17
20.3
700MHz Band13
18.7
800MHz
18.6
1700/2100MHz
18.4
1900MHz
17.2
700MHz Band12/17
700MHz Band13
800MHz
1700/2100MHz
1900MHz
30.0
32.6
30.4
32.6
41.8
43.4
81.5
83.9
87.6
88.0
700MHz Band12/17
700MHz Band13
800MHz
1700MHz
1900MHz
24.4
23.1
24.9
22.0
22.7
700MHz Band12/17
700MHz Band13
800MHz
2100MHz
1900MHz
-26.0
-27.8
-27.3
-28.6
-26.8
700MHz Band12/17
700MHz Band13
800MHz
1700MHz
1900MHz
2
18.8
20.1
25.7
21.7
25.4
3
15.3
16.6
22.2
18.1
21.9
4
12.8
14.1
19.7
15.6
19.4
5
10.9
12.1
17.8
13.7
17.5
6
9.3
10.5
16.2
12.1
15.9
Power output for multiple
received channels
(Downlinklink) dBm
No. Tones
Noise Figure
700MHz Band12/17
700MHz Band13
800MHz
2100MHz
1900MHz
2
-22.2
-26.0
-26.2
-27.5
-27.5
3
-25.8
-29.5
-29.8
-31.0
-31.0
4
-28.3
-32.0
-32.3
-33.5
-33.5
5
-30.2
-34.0
-34.2
-35.5
-35.4
6
-31.8
-35.5
-35.8
-37.0
-37.0
3 dB nominal
Isolation
> 40 dB
Power Requirements
5.5 V 2 A
Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory
reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase
coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected.
If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn
the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1
minute. After 5 (five) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually
restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster’s
microprocessor.
The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are
present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to
adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the
device.
8
Need help?
https://cellphonesignalbooster.us
Customer Support 800-501-3153
Mon.- Fri. Hours: 7 am to 6 pm MST
Notes:
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Need help?
https://cellphonesignalbooster.us
Customer Support 800-501-3153
Mon.- Fri. Hours: 7 am to 6 pm MST
9
2-Year Warranty
weBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty
cases may be resolved by returning the product directly to the reseller with a dated proof of purchase.
Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of
purchase and a Returned Material Authorization (RMA) number supplied by weBoost. weBoost shall, at its option,
either repair or replace the product. weBoost will pay for delivery of the repaired or replaced product back to the original
consumer if located within the continental U.S.
This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse,
neglect, or mishandling that alters or damages physical or electronic properties.
Failure to use a surge protected AC Power Strip with at least a 1000 Joule rating will void your warranty.
RMA numbers may be obtained by contacting Customer Support at 800-501-3153.
Disclaimer: The information provided by weBoost is believed to be complete and accurate. However, no responsibility
is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of
patents or other rights of third parties that may result from its use.
Copyright © 2014 weBoost. All rights reserved.
weBoost products covered by U.S. patent(s) and pending application(s)