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timeupdates
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to the next stage,
of email
youprogresses
may receive.
picked, despatched. The default setting for this
for example; picking slip spooling, currently
option is set to ‘No’ due to the number of email
beingYes
picked,
despatched.
default
settingthe
Selecting
to ‘Keep
ShoppingThe
Cart?’
will allow
updates you may receive.
system
to record
orders
forthe
future
reference.
for this
optionyour
is No
due to
number
of
Image
3 updates you may receive.
email
Selecting Yes to ‘Keep Shopping Cart?’ will allow
the system to record your orders for future
Selecting Yes to ‘Keep Shopping Cart?’ will
reference.
allow the system to record your orders for
Image 3
future reference. Image 3
SOURCE. STORE. DISTRIBUTE.
placing orders
placing
orders
placing orders
Your
preferences
dictated
the username
To
order
product, are
select
‘PlacebyOrder
Here’. Your
To order
product,
select
‘Place
Order
Here’.
Yourand
and
password
you
used
to
login.
If
this
access
preferences are dictated by your username
preference
dictated
your
username
is able are
to order
number
of deliveryand
points
password.
If
youfor
areaby
an
administrative
user
you
password.
If
you
are
an
administration
user
you
will
or
divisions,
you
will
be
asked
to
select
a
Cost
will have access to change cost centres.
haveCentre.
accessImage
to change
cost centres.
4
4. Selecting a Cost Centre
4. Selecting Products
Highlight the cost centre you want this order to
Highlight
the cost
centre
you wantwant
this order
to be
Highlight
theto
cost
this
order
be
delivered
andcentre
selectyou
Continue.
If your
delivered to and select Continue. If your access is
to be delivered
select for
Continue.
If your
access
is limitedtotoand
ordering
one Cost
Centre,
limited to ordering for one Cost Centre, this screen will
this
screen
will appear
as a confirmation.
access
is limited
to ordering
for one Cost Select
appear as a confirmation. Select Continue.
Continue.
Centre, this screen will appear as a confirmation.
Select Continue.
All products are placed within their product groups, for
All products are placed within their product
ease in locating and selecting your requirements.
All products
are placed
within
their
productyour
groups,
for ease
in locating
and
selecting
Image 4
requirements.
groups, for ease in locating and selecting your
Image
4
requirements.
Image 5
You can also browse for products using the search
functionality where you can choose to search by
You can
browse description.
for products using the
product
codealso
or product
search
Image
5 functionality where you can choose to
search by product code or product description.
5. Selecting Products
5. Selecting Products
Image 5
SOURCE. STORE. DISTRIBUTE.
placingorders
orders
placing
orders
placing
To display
display products
products under
under each
each group,
group, click
click on
To
on
To display
products under
each group,
click on the
the
group
heading.
the
group
heading.
group heading.
6. Save
Browsing
Stock
6.
Draft
or Proceed to Place Order
6. Browsing Stock
Details
ofproduct
the product
including
a description,
Details
of the
including
all product
images with
Details
of the product
including
all product
available
stock
and
pack
quantities
appear.
basic
information
for
each
product
appears.
images with basic information for each product
When
Image
6 mousing over the ‘Img?’ icon on the left,
appears.
an image
Image
6 of the product appears for further
6 to Column Mode’ in the top
clarity. Image
By selecting
‘Change
right of the page the view updates. When holding the
By selecting ‘Change to Column Mode’ in the top
By over
Selecting
‘Change
Thumbnail
in of
mouse
the icon
in the to
‘Img?’
columnMode’
an image
right of the page the view updates. When holding
the product
appears
for
further
clarity.
the top right of the page, the view updates
the mouse over the icon in the ‘Img?’ column an
Image
7
to illustrate
productappears
images for
withfurther
basic clarity.
image
of theallproduct
information
for each product.
Image
7
7. Change to Thumbnail Mode
Image 7
7. Change to Thumbnail Mode
SOURCE. STORE. DISTRIBUTE.
placing
placing
orders
placing orders
Entering
quantity
you wish
to order,
and selecting8.
Typing
thethe
number
of
Typing
the
number
of Packs
Packs you
you wish
wish to
to order,
order,
‘Add’
displaysAdd
your
selected
items
within items
the Total Qty
and
selecting
displays
your
selected
and selecting Add displays your selected items
fields
on
the
right
hand
side.
within the
within
the Total
TotalQty
Qty fields
fieldson
onthe
theright
righthand
handside.
side.
Image
8
Image
8
Image 8
8. Placing items in a Basket
Once you
you have
have selected
selected all
all the
the products
products you
you wish to
Once
Once
you have
selected all
the products
you wish
order, select the Checkout tab at the top of the page.
wish
to order,
the Checkout
theof
top
to
order,
selectselect
the Checkout
tab attab
theattop
the
of the page.
page.
In the Checkout section you must complete your
delivery details, and check your order. Your address
In the Checkout section you must complete
In
the Checkout
section you
muston
complete
should
be self-populated
based
the Costyour
Centre
your delivery details, and check your order. Your
delivery
details,but
and
checkcheck
your order.
Yourthe accuracy.
you selected,
please
to ensure
address should
should be
be self-populated
self-populated based
on the
the
address
based on
Cost Centre
Centre you selected,
selected, but
but please
please check to
to
Cost
You are ableyou
to upgrade the
priority ofcheck
your order by
ensure its
its accuracy.
ensure
accuracy.Please note, this does not result
selecting ‘Urgent’.
in the products being despatched earlier, but will
You
are able
to
upgrade
the priority
your
orderservice.
upgrade
theto
freight
service
that ofof
urgent
You
are able
upgrade
the to
priority
ofan
your
order
by
selecting
‘Urgent’.
Please
note, thisfreight
does charges
not
This
selection
will
result
in
increased
by selecting ‘Urgent’. Please note, this does not
result
the
beingin
allocated
to thisbeing
order.despatched
result
in
the products
products
being
despatched earlier,
earlier,
but
will
upgrade
the
freight
service
to
that
but will upgrade the freight service to thatofofa
VIP
service.
Please
noteselection
thisOrder
selection
will result
an
urgent
service.
This
will
result
in as
You
can enter
a Customer
Number
here
in
freight
charges
being
allocated
to
this
order.
increased
freight
being will
allocated
this
a reference.
This charges
order Number
appeartoon
the
order.
despatch note delivered with the goods and on reports
relating
to this
You
are able
to order.
enter a Customer Order Number
as aare
reference.
Order Number
will appear
You
to enterThis
a Customer
Order Number
here
on
the
despatch
note
delivered
with
the
goods
as a reference. This Order Number will appear on
anddespatch
on the invoice
that relates
to the goods.
the
note delivered
with
goods and
Should
you
be
ordering
a
number
of
items,
of
on the invoice that relates to the goods. Should
you
be you
ordering
number
of which you
which
know aare
not all of
in items,
stock, selecting
know
not all
in stock, selecting
Yes
‘Ship
Yes forare‘Ship
as Complete?’
will hold
thefor
order
as
Complete?’
will hold
order until
all
until
all components
are the
available,
so the
components
available,
so the Selecting
entire order
entire order isare
delivered
together.
theis
delivered
together.
Selecting
the
default
of
No
default of No will ensure available products are
will ensure available products are despatched
despatched immediately, whilst unavailable
immediately, whilst unavailable items are
items are backordered and sent when received
backordered and sent when received by Trio’s
by PMA’s warehouse.
warehouse.
SOURCE. STORE. DISTRIBUTE.
placingorders
orders
placing
orders
placing
You have
the ability
to enter
additional
comments
You have
have
the ability
ability
to enter
enter
additional
You
the
to
additional comments,
relating
to this order.
comments,
instructing
PMA whenthe
preparing
instructing
Trio
when preparing
order, or the
the
order,
or
the
freight
provider
when
delivering
freight provider when delivering the order.
This the
is your
last opportunity to check the contents of
order.
the order. Should you want to make a change, you
This is your last opportunity to check the contents
can remove
an item
by
selectingto
‘Trash’,
or change
This
your
last
opportunity
check
of
theisorder.
Should
you want to
makethe
a change,
the quantity by simply typing over your earlier choice.
contents
of the order.
Should
you want‘Trash’,
to
you
can Remove
an item
by selecting
or
Any changes must be followed by selecting Edit Cart
make
a
change,
you
can
Remove
an
item
by
change the quantity by simply typing over your
Contents.
selecting
the Trash,
or can change
the quantity
earlier
choice.
Any changes
must be
Image 9
by simplybytyping
over Edit
yourCart
earlier
choice. Any
followed
selecting
Contents.
9.9. Checkout
changes
be followed by selecting Edit Cart
Image
9 must
Once
you are
happy that your order is complete,
Contents. Image 9
select Create Order.
Once you are happy that your order is complete,
Once you are happy that your order is complete,
select
Order.
If your
orderCreate
requires
approval by an authoriser, they
select Create Order.
will be sent an email requesting they view the order
and Ifapprove
or reject
it. If itapproval
does not
approval,
your order
requires
byrequire
an authoriser,
If
your
order
requires
approval
by
your
manager,
selecting
Create
Order
your orderthey
andview
they will
be sent
anconfirms
email requesting
they
will
be
sent
an
email
requesting
they
view
creates
picking
in Trio’s
warehouse.
the a
order
andslip
approve
or reject
it. If you do not
the order and approve or reject it. If you do
require approval, selecting Create Order confirms
not receive
require an
approval,as
selecting
Create your
Order
You your
will
confirmation
order andemail
issues itaas
a picking slip
in Trio’s
confirms
your
order and
issues
as a picking
order has
been
received
by Trio.
Theitemail
will
warehouse.
slip inPDF
PMA’s
warehouse.
include a
attachment
of the order for your
records.
You will receive an email as a confirmation your
You will receive an email as a confirmation your
order has been received by Trio. The email will
order has been received by PMA. The email will
include a PDF attachment of the order that was
include for
a PDF
placed,
yourattachment
records. of the order that was
placed, for your records.
SOURCE. STORE. DISTRIBUTE.
urgentorders
orders
urgent
orders
urgent
PMA
promises
despatch
allorders
orders
received
Trio
promises
totoorders
despatch
all
Trio will
despatch
all
received
prior received
to
12pm on
prior
to
11am
on
that
same
day.
All
orders
prior to
12pm
on thatreceived
same day.
Allthis
orders
the same
day.
All orders
after
time will be
receivedthe
after
this
will
received
after
this time
time
willbe
bedespatched
despatchedon
onor
or
despatched
following
morning.
the following warning.
before the
morning.
10.10. Priority Orders
North Island orders are usually delivered over night
your Island
order
more
urgent
delivering,
and IfIfSouth
orders are
delivered
in
2-3
working
your
order requires
requires
a more
urgent
delivery,
select ‘urgent’
‘urgent’ in
days.
select
in the
the orders
ordersPriority
Priorityasasdepicted
shown in
in Image
Image
10.10.
If your order requires a more urgent delivery, select
‘urgent’
in the
orders Priority
shownadvise
in image
10.
In the
comments
section,asplease
at what
In the comments section, please advise at what
time you require delivery.
time you require the delivery.
In the comments section, you may advise when you
require your order.
SOURCE. STORE. DISTRIBUTE.
FAQs
Why can’t I login?
If you are experiencing technical difficulties, please
contact one of our friendly staff on 09 526 2333 who
will help determine what the issue may be.
I’m not receiving my order notifications.
If you do not receive notifications that we have
received your order or updates as the order
progresses and would like to, please contact us on
09 526 2333.
There is a product I need that I cannot see.
If you need to order a product and cannot find it in
your electronic listing, contact us on 09 526 2333.
We will advise you if the product is unavailable.
SOURCE. STORE. DISTRIBUTE.
Print Management
Australia Pty Ltd
trading as
PMA Solutions
ABN 50 003 583 408
NSW:
x1 Grady Crescent
Erskine Park NSW 2759
T 02 9629 0800
F 02 9670 1994
VIC:
44 Allied Drive,
PO Box 515,
Tullamarine VIC 3043
T 03 9335 1699
F 03 9335 1399
QLD:
2/49 Miller Street,
Murarrie, QLD 4172
PO Box 3354,
Tingalpa QLD 4173
T 07 3331 1111
F 07 3331 1122
WA:
130 Stirling Highway
North Fremantle WA 6759
F 08 6222 6206
MALAYSIA:
1-16-2 Suntech@Penang Cybercity,
Lintang Mayang Pasir 3,
11950 Bayan Baru, Penang
T +604 646 3080
F +604 644 6080
NEW ZEALAND
Trio Group
21 Business Parade North
Highbrook, Auckland 2013
T+64 9 526 2333
F+64 9 526 2330
Contact
Details
Contact Details
As aa service
service organisation we place
As
great emphasis on the quality
great
quality of
of our
our
customer service.
customer
Should
Should you
you require
require any
any help
help whilst
using the
using
onlineplease
system,
please
doof
not
onlinethe
system,
contact
one
hesitate
to contact
of our
friendly
our friendly
staff onone
09 526
2333.
staff on 09 526 2333.