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Non-Touch Thermometer User Manual ARC Devices Ltd. Copyright ARC Devices Ltd. 2015 PT-100153-IMD Rev 00 INTRODUCTION The ARC InstaTemp MD™ is a sophisticated, technologically advanced electronic medical device that has been carefully engineered to quickly and accurately measure human body temperature without requiring any contact with the human body. To ensure the best results with your ARC InstaTemp MD™ thermometer, please be sure to read the following operational and procedural manual carefully. If you give this device to another adult, it is vital that you include this user manual. Intended Use The ARC InstaTemp MD™ is intended for use by a Health Care Professional, in a clinical environment, for the measurement and display of human body temperature for patients of all ages. This device is not intended for home use. The CE Mark of this device refers to the 0123 EC Directive MDD 93/42/EEC. page 2 of 36 KEY INFORMATION Only use ARC InstaTemp MD™ in ambient temperatures ranging from 59–95˚F (15–35˚C). The thermometer and patient must remain in a stable temperature environment and away from ventilation sources and heat sources for at least 20 minutes before measuring temperature. Always protect the sensor, which is in the recess at the top of the device (see illustration on page 4) from shocks or contamination. See Precautions (page 22) and Cleaning (page 25) for more details. Package Contents The package contains: • The ARC InstaTemp MD™ • This instruction booklet • Wall mount • Retractable tether page 3 of 36 GETTING TO KNOW The ARC InstaTemp MD™ ARC InstaTemp MD™ Infrared Sensor Backlit LCD Display Screen (remove protective label prior to commencing operation) Temperature Range Indicator Light Activation Button Hole for tether/wall mount Internal, non-replaceable batteries are included page 4 of 36 GETTING TO KNOW The ARC InstaTemp MD™ Features 1 2 Accurate body temperature measured from the forehead in 2.5 seconds LCD screen with backlight for ease of use in low-light conditions 3 Temperature shown in either degrees Fahrenheit (˚F) or degrees Celsius (˚C) 4 The temperature reading, when ready, is displayed on backlit LCD screen for 4 seconds 5 Turns off automatically when not in use 6 Fast temperature readings that meet the ASTM 1965-98 and IEC80601-2-56 standards 7 LED display temperature range indicator system: Green, Orange, Red. 8 Low battery indicator 9 Test mode for LCD screen check page 5 of 36 DEVICE SETUP The ARC InstaTemp MD™ Before using the device for the first time: 1 REMOVE FROM PACKAGING 2 READ ALL SECTIONS OF THE IFU. 3 REMOVE THE PROTECTIVE LABEL FROM THE LCD SCREEN 4 SET THE UNITS The ARC InstaTemp MD™ can display temperatures in degrees Fahrenheit or degrees Celsius. Follow the steps page on 7 to toggle between °F or °C and select the preferred measurement units for display. 5 AFFIX THE WALL MOUNT While not in use, the ARC InstaTemp MD™ should be stored using the wall mount. In an operational environment make sure to secure the wall mount away from any direct heating, cooling or ventilation systems. Otherwise the ARC InstaTemp MD™ should be stored in a manner which protects the sensor from contamination or damage. [See Carrying and Storage, page 21] 6 ATTACH THE RETRACTING TETHER The retracting tether can be used to safely carry the ARC InstaTemp MD™ between uses. While not in regular use, the ARC InstaTemp MD™ should be returned to the wall mount. page 6 of 36 OPERATIONS Changing Between Fahrenheit and Celsius: The ARC InstaTemp MD™ is set to Fahrenheit by default. To change to Celcius, follow these simple steps: 1 Press and hold the activation button to get a reading, which can be a temperature reading, Lo, Hi or “---”. 2 Once the reading appears on screen in Fahrenheit, press and release the activation button again —the reading will automatically change to Celsius. Repeat steps 1 and 2 to change back. ! Note: Once the display units are set (°F or °C), they remain as the default display units until changed again page 7 of 36 OPERATIONS 1 Prepare To Take A Reading Prepare the patient. Move hair if present and all obstructions away from the path of the sensor Wipe perspiration from the forehead, if apparent Ensure that the person has been in a stable temperature environment for 20 minutes Do not touch the lens of the sensor or the area surrounding the front of the device. It is the most delicate part of the ARC InstaTemp MD™ page 8 of 36 4 Protect from rain Keep Dry 5 Not to be used in case package is damaged 6 7 LOT 8 Do not measure the person’s temperature immediately after he/she has been exposed to really Caution consult documents cold or hot climates, including any heating or cooling systems in the operational environment, Caution consult if the person has been wearing a documents hat, or has consumed hot or cold food or liquids as it may temporarily change the surface Lot Code See Base of temperature of the skin. device In these instances, wait 20 minutes before taking a temperature reading. page 9 of 36 OPERATIONS Taking A Temperature 2 0.5” - 1.25” (1-3cm) 1 NON STERILE A 2 Storage and transport temperature Hold for 2.5 seconds Non Sterile Do not to Point the thermometer at the patient, 3 expose sunlight Keep away from heat without touching them, as shown above. Ensure the device is approximately 0.5-1.25” 4 Protect from rain Keep Dry (between 1 and 3cm) from the forehead, above the eyebrows and between the eyes. 5 Not to be used in case package is damaged Thermometer must be held steady, Caution perpendicular to and pointing directly at consult documents the center of the forehead at the area above the eyebrows and between the eyes when taking a temperature. 7 Caution 6 consult documents LOT 8 Lot Code See Base of device page 10 of 36 OPERATIONS Hold for 2.5 seconds ™ NON STERILE B ™ 1 Storage and transport temperature 2 Non Sterile ™ ™ Hold the thermometer in position. Press and Do not hold the activation button until the display to 3 expose sunlight Keep away from heat is illuminated and a temperature reading is displayed on the screen. This will take approximately 2.5 seconds. 4 Protect from rain Keep Dry The activation button should be released when the display back light turns on and the 5 Not to be used in case package is result damagedis displayed on the screen. Keep the device as steady as possible Caution consult documents during the measurement process. The LCD backlight is off and displays “188.8” during the measurement process. The backlight of 7 the CautionLCD comes on when the measurement consult documents process is complete. 6 LOT 8 Lot Code See Base of device page 11 of 36 OPERATIONS Reading the Temperature Indicator 3 The temperature will be displayed for 4 seconds on the display screen. The LCD display will show a temperature in ˚F or ˚C. 1 NON STERILE 2 1 3 NON STERILE 2 Storage and transport temperature Non Sterile Storage and transport temperature Do not expose to sunlight Keep away from heat Non Sterile Do not from 4 Protect expose to 3 rain sunlight Keep Dry Keep away from heat 5 4 Not to be used in case package is damaged Protect from rain Keep Dry The temperature range indicator will be green, orange or red, depending on how high or low the temperature is from normal. [See the Operations section on page 13 for a detailed explanation of the temperature ranges.] Should you wish to take a second reading, wait for 6 Caution the LCD display to turn off first. Wait 15 seconds consult documents to be 5 Not used between measurements. in case package is damaged Holding the device in your hand for prolonged 7 Caution consult 6 documents Caution of time may affect the readings. It is not periods consult documents recommended to hold the device in your hand between measurements. LOT 8 7 Lot Code Caution See Base of consult device documents page 12 of 36 LOT 8 Lot Code See Base of 3 Do not expose to sunlight Keep away from heat OPERATIONS Understanding the Temperature Range Indicator Color 4 Protect from rain Keep Dry The temperature range indicator will display 5 Not to becolors: green, orange, or red. one of three used in case package is damaged 6 LOT The temperature range indicator Caution consult documents colors indicate the degree to which the patient’s temperature is outside the “normal” range. 7 Caution consult documents 8 Lot Code See Base of device Green: Temperatures within normal range. (see tables on pages 14 & 15) Orange: Temperature is mildly outside of normal range (whether hot or cold) (see tables on pages 14 & 15) Red: Temperature is excessively outside of normal range (whether hot or cold) (see tables on pages 14 & 15) page 13 of 36 OPERATIONS D or ca t di In Temperature Range is pl ay Li FAHRENHEIT (˚F) Re ad gh t ou t Understanding The Temperature Range >109.1°F HI 1 Storage and ≥100.5⁰F - ≤109.1⁰F transport Temp in ˚F ≥99.0⁰F - <100.5⁰F Temp in ˚F temperature NON STERILE 1 2 Non Sterile Storage and transport temperature ≥96.7⁰F - <99.0⁰F 3 Do not expose to sunlight Keep away from Sterile heat Non Temp in ˚F 2 ≥94.9⁰F - <96.7⁰F Temp in ˚F Do not expose to ≥89.5⁰F - <94.9⁰F 43 Protect from sunlight rain Temp in ˚F <89.5⁰F 5 Not to be used LO NON STERILE KeepDry away Keep from heat 4 in case package is Protect from damaged rain Keep Dry Note: 6 Caution a red indicator light may mean “very consult to be 5 Not documents used hot” in caseor “very cold”. package is damaged Outside the measurable range, 89.5˚ - 109.1°F, the screen shows “HI” or “LO” as applicable. LOT 7 6 Caution consult Caution documents consult documents 7 8 Caution Lot Code consult See Base of documents device page 14 of 36 8 Lot Code OPERATIONS is pl ay D In Temperature Range di ca t or Li CELSIUS (˚C) Re ad gh t ou t Understanding The Temperature Range >42.8°C HI 1 Storage and ≥38.0⁰C - ≤42.8⁰C transport temperature Temp in ˚C ≥37.2⁰C - <38.0⁰C Temp in ˚C NON STERILE 1 2 Non Sterile Storage and transport temperature ≥36.0⁰C - <37.2⁰C 3 Do not expose to sunlight Keep away from Sterile heat Non ≥35.0⁰C - <36.0⁰C NON STERILE 2 expose to 43 Protect from ≥32.0⁰C - <35.0⁰C sunlight rain Keep away Do not Temp in ˚C Temp in ˚C Temp in ˚C Keep Dry from heat LO 5 Not to be <32°C used 4 in case package is Protect from damaged rain Keep Dry Note: a red indicator light may mean “very Caution consult Not to be documents used hot” in case or “very cold”. package is 6 5 damaged Outside the measurable range, 32˚ - 42.8˚°C, the screen shows “HI” or “LO” as applicable. LOT 7 6 Caution consult Caution documents consult documents 7 8 Caution Lot Code consult See Base of documents device page 15 of 36 8 Lot Code OPERATIONS Temperature Range “HI” & “LO” A “HI” Reading The LCD will display ‘HI’. This indicates that the temperature which the thermometer has measured is outside the device’s measurement range (i.e. >109.1°F/ >42.8°C). Above 109.1º F / 42.8˚ C A “LO” Reading The LCD will display ‘LO’. This indicates that the temperature which the thermometer has measured is outside the device’s measurement range (i.e. <89.5° F/ <32° C). Below 89.5º F / 32˚ C page 16 of 36 OPERATIONS 1 Storage and transport temperature Other Screen Indications NON STERILE Indication 2 Non Sterile MeaningDo not 3 expose to sunlight Keep away from heat After 4 seconds the 4 Protect LCD from backlight, display and rain Keep Dry temperature range indicator turn off and the thermome5 Not to be 1 used Storage and intransport case ter powers temperature package isdown. damaged NON STERILE If the display remains 6 Caution in2 consult this documents Non Sterilestate after the button is pressed then the battery is no longer Do not 7 Caution working. expose to 3 consult sunlight documents Keep away from heat An Error message indicates an internal problem with LOT 8 4 Lot Code Protect from See Base of rain deviceDry Keep the thermometer (see pg. 26 to befor error codes). 5 Not used in case package is damaged If an Error message 6 Caution is displayed, please consult documents contact ARC Devices or your distributor. 7 Caution consult documents Contact info on page 36 of this document. LOT 8 Lot Code See Base of device page 17 of 36 OPERATIONS Other Screen Indications Indication Meaning This indicates an invalid reading. This is due to incorrect usage, such as: • trying to measure a temperature when the ambient temperature is outside the operating temperature range. • an indeterminate reading because the activation button was not held until the display was illuminated. • temperature measurement failed due to too much movement by the operator or patient. Wait 15 seconds and repeat the temperature. Repeat the temperature measurement as described in the section titled “Taking the Temperature.” (page 10) page 18 of 36 transport temperature OPERATIONS Non Sterile Other Screen2 Indications NON STERILE Indication 3 Do not expose to sunlight Keep away from heat Meaning Flashing battery symbol will 4 Protect from rain Keep Dry start being displayed when there is battery power for 51 Not to be Storage and used intransport case temperature approx. 500 left. package measurements is damaged NON STERILE Contact ARC Devices or 6 Caution 2 consult Non Sterile your distributor for a documents replacement unit. Do not expose to 73 Caution sunlight consult Keep away documents from heat Steady battery symbol & red indicator light: insufficient 4 Protect from Lot Code rain See Base of LOT 8 power battery for a Keep deviceDry measurement. Replace your 5 Not to be ARC InstaTemp MD™ used in case package is damaged Contact ARC Devices or 6 Caution consult documents your distributor for a replacement unit. LOT 7 Caution consult documents 8 Lot Code See Base of device page 19 of 36 NON STERILE CARRYING & STORAGE 2 Non Sterile 3 Do not expose to sunlight Keep away from heat The wall mount is provided to help protect the sensor in its recess position by mounting the ARC InstaTemp MD™ on the wall mount with the 4 Protect from rain Keep Dry sensor facing toward the floor. The retractable tether is provided as means of carrying the ARC 5 Not to be used InstaTemp MD™ and keeping the device at in case package is damaged ambient temperature. Caution consult Note: You should choose to use either the documents wall mount or the retractable tether, as they do not work together. Do not place the wall mount in any location with direct 7 Caution cooling or ventilation. consult documents 6 Wall Mount LOT 8 Lot Code See Base of device ™ ™ The wall mount can be attached to any smooth vertical surface using its adhesive pad on the rear of the wall mount. Because it is magnetic, the wall mount can also be attached to any metal surface. The internal magnet also keeps the ARC InstaTemp MD™ gently attached to the wall mount. page 20 of 36 CARRYING & STORAGE ARC InstaTemp MD™ should be attached with its sensor facing downwards, as shown in the illustration on page 20. Retractable Tether The extending tether is attached by threading the lanyard through the hole in the body of the ARC InstaTemp MD™, as shown in the illustration below. The retractable tether can 1 Storage and transport temperature then be attached to a suitable exterior pocket, waistband or belt. ™ NON STERILE 2 Non Sterile 3 Do not expose to sunlight Keep away from heat 4 Protect from rain Keep Dry 5 Not to be used in case package is damaged Body heat can raise the ambient temperature of the thermometer or contaminants may lodge in the sensor, 6 Caution consult documents of which can affect the ability to either make accurate measurements. Therefore, do not carry the ARC InstaTemp MD™ under your clothing or in 7 Caution consult pocket. your documents LOT 8 Lot Code See Base of device page 21 of 36 PRECAUTIONS 95˚ 1 35˚ Storage and transport temperature Only use the ARC InstaTemp MD™ in climate conditions ranging from 59-95°F (15-35°C). Outside of this range, a "---" will be displayed when a measurement is taken. Move the 15˚C device and patient to an area inside the recommended temperature range, wait 20 minutes for temperatures to stabilize, then take a patient temperature measurement. NON STERILE 59˚F The thermometer and the patient must remain in a stable temperature environment for at least 20 minutes before a reading can be taken. Do not measure the patient’s temperature immediately after he/she has been exposed to really cold or hot climates, or has has consumed hot or cold food or liquids. In these instances, wait 20 minutes before taking a temperature reading. Do not apply any hot or cold compress, cloth or gel, on the patient’s forehead prior to the measurement for at least 20 minutes. 2 Non Sterile 3 Do not expose to sunlight Keep away from heat 4 Protect from rain Keep Dry 5 Not to be used in case package is damaged 6 7 If the ARC InstaTemp MD™ touches or comes into contact with the patient follow your local procedure for cleaning devices before using with another patient. Caution consult documents Caution consult documents page 22 of 36 LOT 8 Lot Code See Base of device PRECAUTIONS Do not use or store outside or close to a heat or cooling source. Using the thermometer in these conditions may affect the accuracy of the temperature reading. Do not drop, tap or shake the ARC InstaTemp MD™ thermometer. It is a precision device and any damage may result in an inaccurate reading. NON STERILE 1 Storage and transport temperature 2 Non Sterile Do not allow the ARC InstaTemp MD™ thermometer to become damp or immersed in water or other liquids. 3 1 NON STERILE Do not expose to sunlight Storage and Keep away transport from heat temperature Do not touch the lens of the infrared sensor, any damage or scratches may affect the accuracy or function of the ARC InstaTemp MD™. 4 Protect from 2 rain Non Sterile Keep Dry Not to be Do not used case to 3 inexpose sunlight is package Keep away damaged from heat 5 7 5 Do not attempt to take a patient temperature measurement if there is any evidence of damage to the device or if it has been exposed to extreme conditions. 6 8 Storage temperature range 45 to 90°F (7-32°C) 6 4 LOT 7 Caution consult documents Protect from rain Keep Dry Caution Not to be consult used documents in case package is damaged Caution consult Lot Code documents See Base of device Caution consult documents page 23 of 36 LOT 8 Lot Code See Base of 43 NON STERILE 2 Do not Protect exposefrom to rain sunlight Keep KeepDry away from heat Non Sterile PRECAUTIONS Not to be used in case package is Do not damaged 4 Protect exposefrom to 3 rain sunlight Keep KeepDry away from heat 1 Storage and transport temperature 6 Caution consult to be 5 Not documents used in case package is damaged 4 Protect from rain Keep Dry 2 Non Sterile 5 Do not use in oxygen rich environments. NON STERILE 7 6 LOT 78 6 LOT 78 4 5 LOT 8 6 7 LOT Do not use in or close to strong magnetic fields or X-Ray sources. Caution consult Caution documents consult Not to be documents used in case package Do not is damaged expose to 3 sunlight Keep away from heat 5 8 Failure to understand these precautions and warning statements provided in this section of the document could lead to device damage and or inaccurate temperature measurements. Caution Lot Code consult See Base of documents Caution device consult documents Protect from rain Keep Dry Lot Code Caution See Base of consult device documents Not to be used in case package is damaged If the informational content of the LCD display is in question then the LCD display test mode (see troubleshooting section, page 26), should be used to check the display. Lot Code See Base of Caution device consult documents Caution consult documents Lot Code See Base of device page 24 of 36 CARE OF DEVICE Do not touch the lens of the sensor. It is the most delicate part of the ARC InstaTemp MD™ thermometer and must be protected from dirt and damage. Do not immerse the ARC InstaTemp MD™ in water or other liquids. It is not water resistant. Take care not to scratch the lens of the sensor, the display or the housing. Never use aggressive cleaning agents. When cleaning is required, the external surfaces of the thermometer, Wall Mount and Retractable tether can becan be safely wiped with a cloth moistened with a 70% IPA (isopropyl alcohol) solution. WARNING: DO NOT immerse or soak the thermometer in any type of fluid, or use any heat or steam sterilization process. page 25 of 36 TROUBLESHOOTING Error Codes The table below lists the error codes which the ARC InstaTemp MD™ can display. If the device continues to display one of these errors, the device should be returned to the manufacturer. Error Code Explanation Er1 Sensor Voltage Error Er2 Sensor Configuration Error Er3 Sensor Self-Test Error Er4 Sensor Read Error Er5 Core Processor Frequency Er6 System Configuration Memory page 26 of 36 TROUBLESHOOTING LCD/LED Display Testing The LCD can be tested for consistency at regular intervals, or if any LCD figures seem incomplete, by activating the display test mode in the following manner: Press the activation button and hold until after the display period is complete. The ARC InstaTemp MD™ then enters test mode and runs the display test once. During Test Mode, the device behaves as follows: The display turns off for 1 second, 1 then turns on with all segments active. 2 The LCD then cycles through the following sequence to exercise all the segment combinations: 1. The tens and units values of the display will increment from 0 to 9. 2. The hundreds unit will toggle between the upper and lower segment. page 27 of 36 TROUBLESHOOTING 3. The ˚F and ˚C symbols will be display alternately. 4. The battery symbol and decimal point will both turn on and off alternately. 5. The green and red LEDs will be display alternately. If any of the above steps fail, the device may be faulty and should not be used. Should this occur, please contact ARC Devices customer service (see page 35). page 28 of 36 WARNINGS Do not attempt to fix or repair the thermometer yourself; there are no user-serviceable parts in the ARC InstaTemp MD™. 1 NON STERILE Storage and transport temperature Do not cover the sensor aperture wholly or partially, or insert any objects or material into the aperture. 2 Non Sterile Do not attempt to replace the internal batteries. The internal batteries are non-removable, non-replaceable and non-serviceable. 3 4 5 6 7 Do not expose to sunlight Keep away from heat Protect from rain Keep Dry Do not open the thermometer casing. If the case is not correctly closed, do not use the device. Not to be used in case package is damaged Avoid Strong magnetic fields. Avoid X-ray. Avoid oxygen rich environment. Caution consult documents DISPOSAL Caution consult documents The ARC InstaTemp MD™ contains batteries: doLOT not dispose in fire, or domestic waste. Dispose ! in accordance with local regulations at local authority collection points 8 Lot Code See Base of device For more information about disposal please contact ARC Devices customer service (see page 35). page 29 of 36 ICON IDENTIFICATION This instruction manual belongs to this device. It contains important information about operating the ARC InstaTemp MD™ non-touch thermometer. Read the instruction manual carefully as non-observance of these instructions can result in inaccurate temperature readings or damage to the device ! Manufacturer ! Caution; consult section titled ‘Understanding the Temperature Range Indicator System’ and ‘Taking a Temperature’. ! ! Degree of protection against electrical shock; there is no conductive connection to the person; Type BF Protection page 30 of 36 ICON IDENTIFICATION Device to be disposed of in segregated waste (WEEE Directive 2012/19/EU) Protect from liquids ! ! ! ! Device conforms with RoHS directive (2002/95/EC) 0123 The CE Mark of this device refers to the EC Directive MDD 93/42/EEC page 31 of 36 TECHNICAL SPECIFICATIONS Item Value Model ARC InstaTemp MD™ Display System Digital segmented display (LCD) with backlight Reported measurement range 89.6 - 109.1°F (32 - 42.8°C) Operating temperature / humidity range 59 - 95 °F (15 - 35°C) Operational up to 95% humidity non-condensing Storage/ Transport Temperature range Temperature measurement accuracy Temperature display 45°F - 90°F (7°C - 30°C) +/- 0.4° F and +/- 0.2° C in the measurement range 89.6 109.1°F (32 - 42.8°C) whilst inanambienttemperature range of 59 - 95 °F (15 - 35°C) (In accordance with ASTM E1965-98andISO80601-2-56 pt 2-56) Units °F or °C, user selectable page 32 of 36 TECHNICAL SPECIFICATIONS Item Value Power supply Contains two AAAA alkaline batteries, nonreplaceable Battery life Approximately 13,000 measurements. Low battery warning displays when approximately 500 measurements left. Thermometer Dimensions 1.37” x 0.55” x 5.08” (3.5cm x 1.4cm x 12.9cm) Weight 1.94 oz (55 gm) Wall Mount & Retractable Tether Wall Mount: • 1.24” x 2.125” x 0.42” (31.5mm x 54mm x 10.7mm) Tether: • 1.4” x 2.12” x 0.56” (35.3mm x 53.8mm x14.2mm) • Retractable cord length: 27’’ (69cm) Compliance with standards Electromagnetic compatibility: IEC60601-1-2 Clinical thermometer: ASTME1965-98(Reapproved 2009), ISO 80601-2-56 page 33 of 36 LIMITED TWO YEAR WARRANTY ARC Devices warrants the product to be free of defects in material and workmanship and to perform in accordance with manufacturer’s specifications for the period of two years from the date of purchase from ARC Devices, its authorized distributors or agents. The warranty period shall start on the date of purchase. The date of purchase is: 1) the invoiced ship date if the device was purchased directly from ARC Devices, 2) the date specified during product registration, 3) the date of purchase of the product from an ARC Devices authorized distributor as documented from a receipt from said distributor. This warranty does not cover damage caused by: 1) handling during shipping, 2) use or maintenance contrary to labeled instructions, 3) alteration or repair by anyone not authorized by ARC Devices, and 4) accidents. Shipping cost to return a device to ARC Devices or an ARC Devices Service center is not included. A service notification number must be obtained from ARC Devices prior to returning any products or accessories to ARC Devices’ designated service centers for repair. To obtain a service notification number, contact ARC Devices Technical Support. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ARC DEVICES’S OBLIGATION UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT OF PRODUCTS CONTAINING A DEFECT. ARC DEVICES IS NOT RESPONSIBLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM A PRODUCT DEFECT COVERED BY THE WARRANTY page 34 of 36 LIMITED TWO YEAR WARRANTY How to return your thermometer Should service be required during or after the warranty period, you must call ARC InstaTemp MD™ Customer Service Department to obtain a return authorization number and shipping address. Repackage the thermometer carefully in its original packaging or securely pack to avoid damage during shipping. Include the original sales slip indicating the date of purchase, a note describing the problem, your return authorization number, and your return address. Send the ARC InstaTemp MD™ thermometer prepaid and insured. For Customer Service Department contact: USA and Canada: +1 561 287 5487 Monday - Friday 8:00 AM to 5:00 PM ET EMEA and RoW: +353 91 886 002 Monday - Friday 8:00 AM to 5:00 PM GMT page 35 of 36 CONTACT ARC DEVICES Designed, manufactured and distributed in all territories except USA by: ARC Devices Ltd 2 Deerpark Industrial Estate Oranmore Co Galway ! Ireland Phone: +353 (91) 398 191 EMail: [email protected] Web: www.arcdevices.com Distributed in USA by: ARC Devices USA, Inc. 1200 N. Federal Hwy, Ste 207, Boca Raton, FL 33432 USA Phone: 561.282.6074 0123 PT-100153-IMD Rev 00 page 36 of 36