Download Warranty - BISSELL Cleanview Helix Vacuum

Cleanview
Helix
TM
USER’S GUIDE
82H1 SERIES
3
Safety Instructions
4
Product View
5
Assembly
6-8 Operation
8-12 Maintenance and Care
13 Troubleshooting
14 Consumer Services
14 Accessories
15 Replacement Parts
16 Warranty
®
Thanks for buying a BISSELL Cleanview
®
Helix™
We’re glad you purchased a BISSELL vacuum. Everything we know about floor
care went into the design and construction of this complete, high-tech home
cleaning system. By purchasing this product you are helping BISSELL with our
commitment to reducing our impact on the environment through an expanding
range of sustainable design efforts.
Your carpet cleaner is well made, and we back it with a limited one-year warranty.
We also stand behind it with a knowledgeable, dedicated Consumer Services
department, so, should you ever have a problem, you’ll receive fast, considerate
assistance.
My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is a
global leader in the design, manufacture, and service of high quality homecare
products like your carpet cleaner.
Thanks again, from all of us at BISSELL.
Mark J. Bissell
President and Chief Executive Officer
22
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800.237.7691
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic
precautions should be observed, including
the following:
Read all instructions
before using your
upright VACUUM.
Always connect to a polarized outlet (left slot is wider than
right). Unplug from outlet when not in use and before conducting maintenance.
WARNING: To reduce
the risk of fire, electric shock,
or injury:
■ Do not modify the polarized plug to fit a
non-polarized outlet or extension cord.
■ Do not leave vacuum cleaner unattended when it is
plugged in.
■ Unplug from outlet when not in use and
before servicing.
■ Unplug before attaching the TurboBrush.
■ Do not use outdoors or on wet surfaces.
■Do not allow children to operate vacuum
cleaner or use as a toy.
■ Close attention is necessary when used by or
near children.
■Do not use for any purpose other than described in this
user’s guide.
■Use only manufacturer’s recommended
attachments.
■ Do not use with damaged cord or plug.
■ If appliance is not working as it should, has been
dropped, damaged, left outdoors, or dropped
into water, have it repaired at an authorized
service center.
■ Do not pull or carry by cord, use cord as a handle, close
a door on cord, or pull cord around sharp edges or
corners. Do not run appliance over cord. Keep cord
away from heated surfaces.
■ Do not unplug by pulling on cord. To unplug, grasp
the plug, not the cord.
■ Do not handle vacuum cleaner or plug with
wet hands.
■ Do not put any object into openings. Do not use with any
opening blocked; keep openings free of dust, lint, hair,
and anything that may reduce air flow.
■ Keep hair, loose clothing, fingers, and all parts of body
away from openings and moving parts.
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■ Turn off all controls before plugging or unplugging
vacuum cleaner.
■ U se extra care when cleaning stairs.
■ Do not pick up flammable materials (lighter fluid,
■
■
■
■
■
■
■
■
gasoline, kerosene, etc.) or use in the presence of
explosive liquids or vapors.
Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).
Do not use vacuum cleaner in an enclosed space filled
with vapors given off by oil base paint, paint thinner,
some moth proofing substances, flammable dust, or
other explosive or toxic vapors.
Do not pick up hard or sharp objects such as glass,
nails, screws, coins, etc.
Do not pick up anything that is burning or smoking, such
as cigarettes, matches, or hot ashes.
Do not use without filters in place.
Use only on dry, indoor surfaces.
Keep appliance on a level surface.
Do not carry the vacuum cleaner while it
is running.
SAVE THESE
INSTRUCTIONS FOR
FUTURE USE
THIS APPLIANCE
HAS A POLARIZED
PLUG.
To reduce the risk of electric shock, this appliance has a
polarized plug (one blade is wider than the other). This plug
will fit in a polarized outlet only one way. If the plug does
not fit fully in the outlet, reverse the plug. If it still does not
fit, contact a qualified electrician to install a proper outlet.
Do not change the plug in any way.
This model is for household use only.
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3
Product view
Handle
Cord Clip
Hose Clip
TurboBrush®
Stretch Hose
Carry
Handle
Power Cord
Crevice Tool
Extension Wand
Dirt Container
Filter Cup
Powerfoot
cleaner until you are familiar
with all instructions and
operating procedures.
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Foot Hose
Handle Release
Pedal
c
aution:
Do not plug in your vacuum
4
Hose
Wand
Hose
Wand Base
Lock ’n Seal™
Lever
Headlight
Height
Adjustment
Knob
Furniture Protection Guard
Quick Release®
Cord Wrap
Hepa Media Filter
Combination
Dusting Brush/
Upholstery Tool
Warning:
Plastic film can be
dangerous. To avoid danger
of suffocation, keep away
from babies and children.
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Assembly
The only tool you’ll need to assemble your vacuum cleaner is a Philips head screwdriver.
2.
Attach handle to vacuum
1.
Locate the vacuum handle and remove
the screw packet taped to the base of the
handle.
2.
Stand the vacuum upright and slide the base
of the handle firmly into the grooves at the
top of the vacuum body.
3.
Check to be sure the handle is fitted to the
vacuum body. If there is a gap in front, continue to push firmly until the handle is flush.
4.
Insert the screw provided from the screw
packet into the existing hole. Tighten securely with a screwdriver.
4.
Attach vacuum hose and tools
1.
Attach the Twist ‘n Snap™ hose by lining up
the tabs on the base with the corresponding
notches on the back of the vacuum.
2.
Turn the Twist ‘n Snap hose to the right to
lock the hose into place.
3.
Grasping the Quick Reach handle, slide the
end of the hose wand onto the hose wand
base. Snap the hose into the hose clip.
NOTE: The Powerfoot will not suction
properly unless the hose wand is
firmly attached.
4.
Snap the extension wand and the crevice
tool together into the storage clip.
5.
Snap the combination tool into the storage
clip.
6.
Attach the TurboBrush by aligning the small
holes near the brush roll with the tabs at
the bottom of TurboBrush housing. Snap
TurboBrush into place.
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2.
4.
5.
6.
4.
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3.
5
Operation
Handle position
Press the handle release pedal with your foot
to place your Cleanview Helix into one of three
cleaning positions.
1.
Upright
For storage and above
floor cleaning with tools.
2.
Normal cleaning
Low cleaning
Press handle release
pedal once. Use for most
household floor cleaning
tasks.
With the vacuum in
normal cleaning position,
press handle release
pedal again, use for
reaching under low
furniture such as tables,
chairs or beds.
3.
caution:
Before using your vacuum,
make sure that the dirt container is in locked position and
that all filters (inner circular,
outer circular, pre-motor and
post-motor) are in place. Do
not operate your vacuum without these filters.
Height adjustment
The Powerfoot/Rotating floor brush can be
adjusted to clean several floor surfaces.
NOTE: For optimal cleaning performance,
adjust to the lowest practical setting. If
your cleaner is difficult to push, adjust to
the next higher setting.
1.
Place handle in upright position.
2.
Turn height adjustment knob to desired setting.
Tip:
Lowest Setting For bare floors.
Medium Settings For short and medium
pile carpets.
Highest Setting For plush pile carpet.
3.
Before cleaning under
low furniture, check
area first for objects
that might harm the
unit or block the
vacuum hose.
Place the handle in the normal cleaning
position and the Powerfoot will adjust to the
setting chosen.
Tip:
NOTE: You may also adjust the setting while
in the normal cleaning position.
Tip:
Hair, string and small
objects can block
the vacuum hose or
tools. Check them
occasionally for
obstructions.
6
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Your vacuum features
a Quick Release cord
wrap. To remove the
power cord quickly
and easily, rotate
the upper cord wrap
towards floor, and
slip power cord from
upper and lower
cord wraps.
800.237.7691
Operation
Transporting cleaner
1.
To move your cleaner from room to room,
put the Handle in the upright position, tilt the
cleaner back on its rear wheels and push
forward.
2.
The cleaner can also be moved by using the
carrying handle.
Special tools
Your BISSELL Cleanview Helix is not only a
powerful carpet and rug vacuum cleaner, it’s
also a versatile above floor vacuum cleaner
when you select one of the special tools.
1.
Raise handle to upright position.
2.
Grasp the Quick Reach handle and lift hose
wand to separate from suction intake opening.
3.
Attach tools by firmly pushing onto vacuum
hose or extension wand.
NOTICE:
The floor brush will continue to
rotate while you use your vacuum
for above floor cleaning. To prevent
carpet damage, do not lean on the
vacuum or let the powerfoot tilt
forward.
Crevice
tool
Use in tight narrow spaces.
Combination dusting brush/upholstery tool
Two types of cleaning tools are included in one attachment.
Rotate for desired tool. use brush side to dust furniture,
blinds, books, lamps, shelves and baseboards.
Extension wand
Use with desired attachment for a longer reach.
CAUTION:
The rotating floor brush continues to rotate
while tools are in use. To reduce the risk of
injury from moving parts, always move the
cleaner with the carrying handle at the back
of the cleaner. Always place vacuum cleaner
on floor with handle in upright position when
using tools. Never place your fingers under
the cleaner when it is running. Never place
powerfoot on furniture or uneven surfaces.
Do not place vacuum cleaner close enough
to objects to pull them into rotating brush.
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Tip:
Hair, string and
small objects
can block the
vacuum hose or
tools. Check
them occasionally
for obstructions.
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Operation
Power cord storage
When you have finished using your BISSELL
Cleanview Helix, return it to the upright position
and store the power cord.
1. Turn vacuum cleaner off.
2.
Unplug power cord by grasping the polarized
plug (NOT the cord) and disconnect from
outlet.
3.
Loop power cord around cord wraps on side
of vacuum cleaner.
4.
Clip molded plug to power cord to secure.
NOTICE:
While vacuuming, certain
carpets and low humidity
conditions may generate small
static discharges. The discharges
are entirely harmless and are
not associated in any way with
the main power supply.
Maintenance and care
To maintain maximum cleaning performance, the
following maintenance steps must be performed:
1. Empty the dirt container when the dirt
reaches the “Full” line on the side.
2.
Check the inner and outer circular filters and
the pre-motor filter at least once a month
and clean or replace as needed.
3.
Replace the post-motor filter every six
months.
Note: More frequent filter cleaning or
replacing may be necessary if you are
vacuuming new carpet, fine dust, or have
allergy concerns. Follow the instructions on
the following pages to perform these simple
maintenance steps.
8
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WARNING:
To reduce the risk of
electric shock, turn
power switch OFF and
disconnect polarized
plug from electrical outlet
before performing
maintenance or
troubleshooting checks.
Tip:
For maximum cleaning
performance, check
and clean or replace all
filters as suggested.
800.237.7691
Maintenance and care
Empty Dirt Container
2.
The dirt container needs to be emptied when
the dirt reaches the “Full” line on the side of the
container.
1. Unplug cleaner from electrical outlet.
2.
Slide the Lock ‘n Seal lever to the "Unlock"
position.
3.
Grasp dirt cup portion handle and pull
straight out to remove from vacuum.
4.
Empty dirt into garbage container.
5.
Put the dirt container back in the vacuum
and slide the lever to the "Lock" position.
Full Line
Unlock Position
Lock Position
3.
Note: The dirt container may be washed in
warm water with a mild detergent. Make
sure it is completely dry before replacing.
Cleaning the inner & outer circular filter
Use only genuine BISSELL style replacement
filters in your BISSELL Cleanview Helix.
1. Unplug the cleaner from electrical outlet.
2.
Remove the dirt container as described in
the previous section. Grasp the filter cup
located at the bottom of the dirt container,
lift up and out. Do not try to pull
circular foam filter out of the filter
cup while it is still in the vacuum.
3.
Grasp the plastic tab on the top of the circular
foam filters. Twist to unlock and pull out.
4.
Separate the outer foam and inner pleated circular
filters. Wash each individually by hand in warm
water. Mild detergent may be used if desired. Rinse
well, then air dry thoroughly before putting them
back together and replacing in filter cup.
5.
The filter cup may be washed in warm water
with a mild detergent. Make sure it is completely
dry before reassembling with filters.
6.
2.
3.
4.
The upper tank and louvers may also be wiped
clean with a damp cloth. Reach underneath
the upper tank and turn the rim of the louvers
to unlock. Pull straight down to remove. Make
sure all parts are dry before replacing.
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800.237.7691
9
Maintenance and care
WARNING:
Do not operate cleaner
Cleaning the pre-motor filter
1.
Unplug the cleaner from electrical outlet.
2.
The pre-motor filter protects the motor from debris.
It is located underneath the filter cup in the center
of the round part of the Lock ‘n Seal lever.
3.
Remove the small round filter and any debris
on top of it. Rinse well under warm water, then
air dry thoroughly before replacing.
with damp or wet
filters or without all
filters in place.
Pre-Motor
Filter
Replacing the post-motor filter
Use only genuine BISSELL style 9 (#32076)
replacement filters in your BISSELL Cleanview
Helix.
1. Unplug the cleaner from electrical outlet.
2.
The post-motor filter assists in the filtration
process to return clean air to the room. It is
located behind the door on the side of the
vacuum. When the filter becomes dirty, open
the door, remove the filter and replace.
The white, pleated HEPA media filter is not
washable.
Note: A basic washable post-motor
filter with reduced filtration is available if
desired.
Post-Motor
Filter
WARNING:
To reduce the risk of injury
from moving parts, turn
off vacuum cleaner and
disconnect Power Plug
from electrical outlet.
10
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800.237.7691
Maintenance and care
Checking rotating floor brush and drive belt
3.
You should check your vacuum cleaner’s rotating
floor brush and drive belt regularly for wear or
damage. You should also clean the brush and brush
ends of strings, hair, and carpet fibers. These can
wrap around the brush and hamper its ability to
effectively clean your carpet. Also remove any debris
that has accumulated under the brush cover.
1. Unplug cleaner from electrical outlet.
2.
Place handle in low position and turn
vacuum cleaner over so bottom side is up.
3.
Remove the five screws with a Phillips head
screwdriver. Lift the brush cover off.
4.
Grasp rotating floor brush at both ends and lift.
5.
Clean strings, hair and other debris from
rotating floor brush, paying particular
attention to brush ends.
6.
Clean strings, hair and other debris from
motor pulley and drive belt areas.
7.
Check drive belt carefully for wear, cuts or
stressed areas.
8.
Check air passageway for obstructions.
Remove debris from this area.
Brush Cover
Motor Pulley
4.
8.
Replace drive belt
Use only genuine BISSELL style 9 replacement
belts (#32074) in your BISSELL Cleanview Helix.
1. Unplug cleaner from electrical outlet.
2.
With rotating floor brush removed from
vacuum cleaner (steps 1-4 of Check rotating
floor brush and drive belt), grasp old drive
belt and remove from motor pulley. Discard
old drive belt.
3.
Place new drive belt over motor pulley and
stretch other end over rotating floor brush in
the space between the bristles.
4.
Place ends of rotating floor brush down into
slots on sides as shown.
5.
Turn rotating floor brush by hand several
times in the direction of motor pulley. If
properly installed, drive belt will center itself
on rotating brush.
6.
Reposition brush cover and screw back into
place.
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Air Passageway
Motor
Pulley
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11
Maintenance and care
Cleaning a clog
3.
Low suction or poor pickup may be due to a clog
in the vacuum cleaner. If you notice a change
in the sound of the motor or a reduction in the
spinning action, check for clogs.
1. Unplug cleaner from electrical outlet.
2.
Empty dirt container.
3.
Check upper tank for build up or clogs.
4.
Check the suction inlet for a clog.
5.
Grasp the quick reach handle and lift hose
wand to separate from the suction opening.
Check for a clog in the base, the wand or
the hose.
6.
Remove the screw attaching the hose wand
base to the vacuum. Straighten the hose
wand base and unclog with long, narrow
object such as a broom stick.
7.
If the clog persists, follow the instructions
for Checking the rotating floor brush on
page 11 and inspect the air passageway for
obstructions.
4.
6.
Replace light bulb
Use only BISSELL Replacement Bulbs in your
BISSELL CleanView Helix.
1. Unplug cleaner from electrical outlet
2.
Using a flat screwdriver, table knife or coin,
insert into the slot on the right of the lens
and gently push inner latch to the left as
shown to remove the lens.
3.
Reposition lens by inserting the tab on left
side and then pushing the right side back
into place.
2.
3.
12
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800.237.7691
Troubleshooting
Vacuum cleaner won’t turn on
Possible causes
Remedies
1. Power cord not plugged in
1. Check electrical plug
2. Blown fuse/tripped breaker
2. Check/replace fuse or reset breaker
Vacuum cleaner won’t pick up dirt
Possible causes Remedies
1. Incorrect height adjustment
1. Adjust powerfoot to correct height setting
2. Hose not attached to suction opening 2. Grasp quick reach handle and firmly push
hose wand onto the suction opening
3. Crack or hole in hose
3. Check hose and replace if needed
4. Broken or worn drive belt
4. Replace drive belt, see page 11
5. Rotating floor brush bristles worn
5. Replace brush
6. Rotating floor brush jammed
6. Remove brush and clean debris from brush ends
7. Clog in vacuum
7. Follow instructions on page 12 for clearing clogs
8. Dirt container full
8. Empty dirt container
9. Dirt container or upper tank not installed properly
9. Position correctly and lock in place
10. Filters are dirty
10.Check and clean pre-motor and
post-motor filters
Tools won't pick up dirt
Possible causes
Remedies
1. Crack or hole in hose
1. Check hose and replace if needed
2. Clog in vacuum
2. Follow instructions on page 12 for clearing clogs
3. Dirt container full
3. Empty dirt container
4. Dirt container or upper tank not installed properly
4. Position correctly and lock in place
5. Filters are dirty
5. Check and clean pre-motor and
post-motor filters
Vacuum cleaner is difficult to push
Possible causes
Remedies
1. Incorrect height adjustment
1. Adjust powerfoot to correct height setting
Visible dirt escaping from cleaner
Possible causes
Remedies
1. Dirt container full
1. Empty dirt container
2. Filters missing or installed incorrectly
2. Check pre-motor and post-motor
filters for correct installation
Other maintenance or service not included in the manual should be performed by an
authorized service representative.
Thank you for selecting a BISSELL product.
Please do not return this product to the store.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at 1-800-237-7691.
www.bissell.com
800.237.7691
13
BISSELL Consumer Services
For information about repairs or replacement parts, or questions about your warranty, call:
BISSELL Consumer Services
1-800-237-7691
Monday - Friday
Saturday
8 a.m. — 10 p.m. EST
9 a.m. — 8 p.m. EST
Or write:
BISSELL HOMECARE, INC
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Services
Or visit the BISSELL website - www.bissell.com
When contacting BISSELL, have model number of unit available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event
of a warranty claim. See Warranty on page 16 for details.
Please register your new BISSELL product at
www.bissell.com/productregistration
Accessories
These items are available for purchase as accessories for your BISSELL Cleanview Helix:
To purchase call 1-800-237-7691 or visit www.bissell.com.
ItemPart No.Part Name
1
2
3
4
203-2447
203-1063
203-1099
203-1084
1
14
www.bissell.com
TurboBrush
Crevice Tool
Combination Dusting/Upholstery Brush
Extension Wand
2
3
4
800.237.7691
Replacement parts
You may purchase replacement parts from your retailer, by calling BISSELL Consumer Services or by visiting our website. To locate a retailer near you, or to place an order using Visa, MasterCard, Discover or
American Express, call
BISSELL Consumer Services
1-800-237-7691
Monday - Friday
Saturday
8 a.m. — 10 p.m. ET
9 a.m. — 8 p.m. ET
Or visit our Website - www.bissell.com
ItemPart No.Part Name
1
2
3
4
5
6
7
8
9
32074
203-1297
203-2450
203-2448
32R9 73K1 69B1
32076
3099
Style 9 Drive Belt (2-Pack)
Standard Headlight Bulb
Hose Assembly
Brush Dowel
Style 16 Inner and Outer Circular Pre-Motor Filter Set
Style 16 Inner Circular Pre-Motor Filter Set
Style 16 Outer Circular Pre-Motor Filter
Style 7/9/16 HEPA Media Filter
Style 7/9/16 Post Motor Filter
1
2
6
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3
7
4
8
5
9
800.237.7691
15
Warranty - BISSELL Cleanview Helix Vacuum
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.
If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.
Limited One Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL
Homecare, Inc. will repair or replace (with new or remanufactured components or products), at BISSELL’s option,
free of charge from the date of purchase by the original purchaser, for one year any defective or malfunctioning part.
See information below on "If your BISSELL product should require service".
This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to
fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence,
abuse, neglect, unauthorized repair, or any other use not in accordance with the User's Guide is
not covered.
If your BISSELL product should require service:
Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about your warranty,
contact BISSELL Consumer Services.
Website or E-mail:
www.bissell.com
Use the “Customer Services” tab.
Or Call:
BISSELL Consumer Services
1-800-237-7691
Monday - Friday 8 a.m. - 10 p.m. ET
Saturday 9 a.m. - 8 p.m. ET
Or Write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids, MI 49501
ATTN: Consumer Services
BISSELL HOMECARE, INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE
ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE
OF THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER
ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION
OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE ONE YEAR DURATION
FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.
Some states do not allow limitations on how long an implied warranty last so the
©2009 BISSELL Homecare, Inc
Grand Rapids, Michigan
above limitation may not apply to you.
16
All rights reserved. Printed in Korea
Part Number 110-4080
Rev 2/09
Visit our website at:
www.bissell.com
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