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Inside . . .
Safety Information. . . .3
Operation . . . . . . . . . . . . .5
Clothing Care. . . . . . . . 13
Maintenance . . . . . . . . 21
Troubleshooting . . . . . 24
Part No. 202920
www.alliancelaundry.com
August 2013
WA R N I N G
For your safety and to reduce the risk of fire or an explosion, do not store or use
gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
W022
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Safety Information
Explanation of Safety
Messages
NOTE: The word “NOTE” is used to communicate
installation, operation, maintenance or servicing
information that is important but not hazard
related.
Throughout this manual and on machine decals, you
will find precautionary statements (“DANGER,”
“WARNING,” and “CAUTION”) followed by specific
instructions. These precautions are intended for
the personal safety of the operator, user, servicer,
and those maintaining the machine.
Important Safety Instructions
Save These Instructions
WA R N I N G
DANGER
To reduce the risk of fire, electric
shock, serious injury or death to
persons when using your washer,
follow these basic precautions:
Indicates an imminently hazardous
situation that, if not avoided, will
cause severe personal injury or death.
W023
1. Read all instructions before using the washer.
2. Install the washer according to the
INSTALLATION INSTRUCTIONS. Refer to the
EARTHING (GROUNDING) INSTRUCTIONS in
the INSTALLATION manual for the proper
earthing (grounding) of the washer. All
connections for water, drain, electrical power
and earthing (grounding) must comply with
local codes and be made by licensed personnel
when required. Do not do it yourself unless you
know how!
WA R N I N G
Indicates a hazardous situation that, if
not avoided, could cause severe
personal injury or death.
CAUTION
Indicates a hazardous situation that, if
not avoided, may cause minor or
moderate personal injury or property
damage.
3. Do not install or store the washer where it will
be exposed to water and/or weather.
4. Do not add the following substances or
textiles containing traces of the following
substances to the wash water: gasoline,
kerosene, waxes, cooking oils, vegetable oils,
machine oils, dry-cleaning solvents, flammable
chemicals, thinners or other flammable or
explosive substances. These substances give
off vapors that could ignite, explode or cause
the fabric to catch on fire by itself.
Additional precautionary statements
(“IMPORTANT” and “NOTE”) are followed by specific
instructions.
IMPORTANT: The word “IMPORTANT” is used to
inform the reader of specific procedures where
minor machine damage will occur if the procedure
is not followed.
© Copyright 2013, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or
transmitted in any form or by any means without the expressed written consent of the publisher.
-3202920
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
5. Under certain conditions, hydrogen gas may
be produced in a hot water system that has
not been used for two weeks or more.
HYDROGEN GAS IS EXPLOSIVE. If the hot
water system has not been used for such a
period, before using a washing machine or
combination washer-dryer, turn on all hot
water faucets and let the water flow from
each for several minutes. This will release any
accumulated hydrogen gas. THE GAS IS
FLAMMABLE, DO NOT SMOKE OR USE AN
OPEN FLAME DURING THIS TIME.
6. To reduce the risk of an electric shock or fire,
DO NOT use an extension cord or an adapter
to connect the washer to the electrical power
source.
7. Do not allow children to play on or in the
washer. Close supervision of children is
necessary when the washer is used near
children. This appliance is not intended for use
by persons (including children) with reduced
physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they
have been given supervision or instruction
concerning the use of the appliance by a
person responsible for their safety. This is a
safety rule for all appliances.
8. Do not reach into the washer if the washtub or
agitator is moving.
9. Never operate the washer with any guards,
panels and/or parts removed or broken. DO
NOT tamper with the controls or bypass any
safety devices.
10. Use your washer only for its intended purpose,
washing clothes. Always follow the fabric care
instructions supplied by the garment
manufacturer.
11. Always read and follow manufacturer’s
instructions on packages of laundry and
cleaning aids. To reduce the risk of poisoning or
chemical burns, keep them out of the reach of
children at all times (preferably in a locked
cabinet). Heed all warnings or precautions.
12. Do not use fabric softeners or products to
eliminate static unless recommended by the
manufacturer of the fabric softener or
product.
13. Lid MUST BE CLOSED any time the washer is
to agitate or spin. DO NOT bypass the lid
14.
15.
16.
17.
18.
19.
switch by permitting the washer to agitate or
spin with the lid open. A brake will stop the
washtub within seconds if the lid is opened
during spinning. If the washtub does not stop
when the lid is opened, remove the washer
from use and call the service person.
Be sure water connections have a shut-off
valve and that fill hose connections are tight.
CLOSE the shut-off valves at the end of each
wash day.
Keep your washer in good condition. Bumping
or dropping the washer can damage safety
features. If this occurs, have your washer
checked by a qualified service person.
Do not repair or replace any part of the
washer, or attempt any servicing unless
specifically recommended in the usermaintenance instructions or in published userrepair instructions that you understand and
have the skills to carry out. ALWAYS
disconnect the washer from electrical supply
before attempting any service.
Disconnect the power cord by grasping the
plug, not the cord. If the supply cord is
damaged, it must be replaced by a special cord
or assembly available from the manufacturer
or its service agent.
Before the washer is removed from service or
discarded, remove the lid to the washing
compartment.
Failure to install, maintain, and/or operate this
washer according to the manufacturer’s
instructions may result in conditions which
can produce bodily injury and/or property
damage.
NOTE: The WARNING and Important Safety
Instructions appearing in this manual are not
meant to cover all possible conditions and
situations that may occur. Observe and be aware
of other labels and precautions that are located
on the machine. They are intended to provide
instructions for safe use of the machine. Common
sense, caution and care must be exercised when
installing, maintaining, or operating the washer.
Always contact your dealer, distributor or service
agent about any problems or conditions you do not
understand.
-4-
202920
© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Operation
Before Washing
Prepare Wash Load
Empty Pockets and Cuffs
Make sure all pockets are empty and turn them
inside out. One bobby pin, metal or plastic toy, nail
or sharp object in a load can catch laundry and
cause tears. Facial tissue left in a pocket will
produce extreme “lint”. A crayon or lipstick in a
wash load may cause stains that cannot be
removed. Roll down cuffs and shake out grass, sand
and gravel.
TLW1990N
TLW1990N
Mend Rips and Tears
3. Sort by Temperature:
Separate items into loads
that can be washed in cold,
warm or hot water.
Little holes can become bigger in the washer. Mend
holes and tears before placing garments in the
washer.
Close Zipper and Fasten Hooks
Check For Colorfastness
TLW1991N
5. Sort Lint “Shedders” From Lint “Receivers”:
Some fabrics attract lint and should not
be washed with lint-shedding loads. Lint
shedders are cottons, terry towels, chenille
bedspreads, rugs and clothes that have been
heavily bleached.
Lint receivers are synthetics, permanent or
durable press, knits (including socks),
corduroy, and other smooth fabrics.
Squeeze a portion of garment in warm or hot sudsy
water. If the color bleeds or runs, wash the item
separately in cold water.
Sorting Items
Different items use different wash cycles and
temperatures. Always follow the manufacturer’s
care label. Proper sorting is easy if you follow a few
guidelines:
2. Sort by Fabric and Construction:
Separate items into loads of
cottons/linens, permanent press,
synthetics/blends/poly knits, and
delicates.
TLW1991N
4. Sort by Type and Amount of Soil:
Heavily soiled clothes will need extra
treatment. Lightly soiled clothes can become
dingy if washed with heavily soiled items.
These can catch on garments in a wash load and
tear them. Tie belts and sashes so they won’t wind
around clothes.
1. Sort by Color:
Separate items into loads of
whites, darks, lights and noncolorfast.
Cold
Pretreat
Whites
Pretreat shirt collars and cuffs with a pretreat
product or liquid detergent when placing them in
the washer. Before washing, treat special stains
individually. Refer to Stain Removal section for
procedures on treating specific stains.
TLW1991
TLW1991N
Cottons
TLW1991
TLW1991N
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• When washing very large items, do not fill
WA R N I N G
washtub as full as with other loads.
Water Level
Do not wash or dry items soiled with
vegetable or cooking oils. Some oils
may remain after washing and may
cause the fabric to catch on fire by
itself.
• The water level in your washer should fit the
size of your wash load. Small loads will use
lower water levels. There must be enough
water in the washtub to allow items to move
and turn over freely.
W527
Loading the Washer
Wrong Water Level for
Size of Load
NOTE: Always add detergent first.
Right Water Level for
Size of Load
Load Articles
• Load items by the amount of space they take
up, not by their weight. Mix large and small
items in a load to get the best washing
results.
• Drop items loosely into the washtub. The bulk
TLW1993N
TLW1993
of the clothes rather than the weight will
determine load size. Do not pack items in or
wrap them around the agitator. Overloading
can cause poor cleaning, excessive wrinkling
and tears.
• Overloading the washtub can result in poor
washing and rinsing.
• Overloading may also cause wrinkling and
tearing of items.
IMPORTANT: If in doubt, always use a higher water
level. Most average loads will require a water
setting between Medium and Extra Large. Failure
to have the correct volume of water relative to
the load will increase the incidence of excessive
lint.
• Reset (OPTIONAL)
TLW1992N
Use the RESET if agitation has started and
more water is needed for the load.
TLW1992N
• Items should move freely through the wash
water for best cleaning results. Items should
rollover, sink and then reappear.
Load Sizes
Mini
Small
Medium
Extra Large
1-2 permanent press shirts or 2 pillow cases or 1 lightweight dress or similar size
load
3-4 permanent press dress shirts or 1 twin sheet, 1 pillow case or 1-2 lightweight
dresses
6-7 permanent press shirts or 2 twin sheets, 2 pillow cases or 8 standard bath
towels, 6 wash cloths
8-9 shirts, 5 pair polyester pants or 2 queen size sheets, 4 pillow cases,
2 nightgowns, 1 pair men’s pajamas or 1 queen size bedspread
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Wash Temperature
Energy
Hot Water
You can save energy when washing by following a few
guidelines:
Hot water will give the best results of cleaning and
sanitizing, but it is not suitable for all items. It is
best for sturdy whites and colorfast items, heavily
soiled items and diapers.
1. Heating water accounts for the greatest
energy expense when washing. Save on heating
water by using warm or cold washes as well as
cold rinses.
Warm Water
2. Wash full loads, but do not overload.
By using warm water, there is less chance of color
loss in items. Warm water also reduces wrinkling in
permanent press items. Use with light and
moderate soils, non-colorfast or dark colors,
permanent press, silks, woolens, nylon, and acrylic.
3. Use soak cycles for heavily soiled items to
reduce wash times.
4. Select a shorter wash time for lightly soiled
items.
Cold Water
Cold water is less effective in cleaning than hot or
warm water, but it does minimize wrinkling and color
fading. Use it for washing extra-sensitive clothes
and for the rinsing of all fabrics.
NOTE: In wash temperatures colder than 15oC
(60oF), detergents do not dissolve well. This may
cause ineffective cleaning, or lint and residue to
form.
Wash Temperature Guide
Water Temperature
HOT
WARM
COLD
Use
Comments
•
•
•
•
Sturdy whites and colorfast items
Work clothes
Soiled items
Diapers
•
•
•
•
•
•
Rinsing of some items (OPTIONAL)
Light and moderately soiled items
Non-colorfast or dark colors
Permanent press
Silks, woolens, nylon, acrylic
•
•
•
Reduces wrinkling in permanent
press fabrics
Less fading
Reduces shrinking in knits
•
•
•
Rinsing of most items
Non-colorfast fabrics
Extra sensitive clothing
•
•
•
•
Saves energy
Reduces color fading
Reduces wrinkling
Reduces shrinking
•
Best cleaning for heavily soiled
items
Best for sanitizing
-7202920
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Operating Your Washer
Delicate Cycle
Wash delicate items usually washed by hand on
this cycle. A full tub of water is recommended (even
for small loads) to allow the delicate items to move
freely through the water. More water helps reduce
fabric wear, wrinkling, and provides for a clean wash.
WA R N I N G
To reduce the risk of fire, electric shock,
serious injury or death to persons, read
the Safety Information section before
operating your washer.
If the OPTIONS switch has been set to HIGH
EFFICIENCY, the agitation during the wash portion
of the cycle is not constant. The wash will alternate
between a period of agitation and a period of
pausing. This continues until advancing to the spin
portion of the cycle.
W522
Determine Proper Cycle
Normal Cycle
Rinse & Spin Cycle
Use for sturdy items, like play or work clothes,
towels, T-shirts, etc.
Use to quickly rinse items
If the OPTIONS switch has been set to HIGH
EFFICIENCY, the agitation during the wash portion
of the cycle is not constant. The wash will alternate
between a period of agitation and a period of
pausing. This continues until advancing to the spin
portion of the cycle.
Spin Only Cycle
Perm Press Cycle
NOTE: The cycle used for a normally soiled cotton
load at the rated load capacity (7.5 kg) is as
follows:
Use to extract water from wet items.
Off
Use to stop a cycle or change cycles.
Use for permanent press items and synthetics.
If the OPTIONS switch has been set to HIGH
EFFICIENCY, the agitation during the wash portion
of the cycle is not constant. The wash will alternate
between a period of agitation and a period of
pausing. This continues until advancing to the spin
portion of the cycle.
• Normal Cycle
• Warm wash water temperature setting
• Extra Large Load Size
• Option set to High Efficiency
Options
Regular
Use this setting if fabric softener is being used.
High Efficiency
This setting includes an Eco-Wash Soak during the
agitation portion of the cycle. The IN USE, RINSE
and SPIN status lights will flash one after the
other during the soak periods.
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To Wash Clothes
IMPORTANT: Before using your new washer, make
sure the washer cord is plugged into an
appropriate electrical outlet that has the proper
earthing and polarity. Refer to washer nameplate
for proper voltage and Hertz the washer is
designed to operate on. Refer to CONTACT
INFORMATION section for nameplate location.
Make sure the washer hoses are connected to the
hot and cold water faucets, and that the faucets
are turned on. Be sure the drain hose is not kinked
and is inserted into a drain. Refer to the
INSTALLATION INSTRUCTIONS for details of
proper washer installation.
TLW1995N
TLW1995N
NOTE: High efficiency (HE)
detergent is recommended for
use in this machine. Look for the
HE logo or “high efficiency” on
the detergent’s label.
IMPORTANT: Prior to first wash, use an all
purpose cleaner, or a detergent and water
solution, and a damp cloth to remove shipping
dust from inside of washtub.
3. Add clothes loosely into the washtub. (7.5 kg
maximum dry clothes load)
1. Get the clothes ready for washing. Empty
pockets and cuffs. Sort items into separate
loads. Pretreat stains and heavily soiled
areas.
TLW1996N
TLW1996N
4. Close the lid. The washer will not agitate or
spin with the lid open.
TLW1991N
TLW1991N
IMPORTANT: Remove all sharp objects from
laundry to avoid tears and rips to items during
normal machine operation.
2. Measure and add low sudsing, High Efficiency
(HE) detergent to the washtub. Follow
instructions on detergent package for
amount to use.
TLW1997N
TLW1997N
5
WA R N I N G
To reduce the risk of serious injury, do
not by-pass the lid switch by permitting
the washer to agitate or spin with the lid
open.
W523
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7. Set OPTIONS switch.
5. Set WASH temperature. (All rinses are cold.)
TLW2149N
TLW2149N
TLW2148N
8. Select the cycle according to the type of
fabric being washed. Use the indented line on
the cycle selector knob as a guide.
6. Set LOAD SIZE (WATER LEVEL) control. Use
RESET if agitation has started and more
water is needed.
9. Press and hold START button for two seconds
to start the washer.
NOTE: Lid must be closed for fill, agitation and
spin to start.
The washer will stop (pause) at various times
during the cycle. These pauses are part of the
washer’s normal operation.
Manual Soaking
To soak a clothes load, start a wash in the desired
cycle. After fill is complete and agitation has
started, turn the cycle selector knob to OFF. When
the clothes have soaked the desired length of time,
turn the cycle selector knob to the cycle and press
the start button to restart the cycle.
TLW2109N
IMPORTANT: Holding the LOAD SIZE (WATER
LEVEL) control in the RESET position can cause
flooding of the washer.
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© Copyright, Alliance Laundry Systems LLC - DO NOT COPY or TRANSMIT
Optional Features
Fabric Softener Dispenser
Bleach Dispenser
To Use Dispenser
The bleach dispenser is located in the left front
corner, under the lid.
Set the OPTIONS switch to REGULAR.
After the clothes are loaded into the washtub and
before the start of the WASH cycle, pour the
proper amount of liquid fabric softener into the
bottle measuring cap (refer to bottle directions).
Pour into dispenser.
Use liquid bleach in the dispenser. Powdered bleach
must not be used in the dispenser. Add powdered
bleach to the wash water.
Use no more than one cup chlorine bleach for large
loads, three-quarters cup for medium and one-half
cup for small loads.
The large fabric softener dispenser allows for the
fabric softener to be diluted with water. We
recommend adding water up to the fill level. Do not
exceed tip of arrow which indicates correct fill level.
Over-filling can allow fabric softener to spill onto
the clothes, causing stains on clothes if the
softener comes into contact with detergent suds.
Carefully pour recommended amount of bleach into
the dispenser during the first fill of the washer.
Be careful not to spill undiluted bleach. It is a
strong chemical and can damage some fabrics if it
is not properly diluted.
Setting the water level to medium or higher will
result in better performance from the fabric
softener.
The fabric softener will remain in the dispenser
during the wash fill, agitation and spin. At the end
of the wash spin, the liquid fabric softener will be
dispensed into the washtub through the slots in
the agitator and will be mixed with the incoming
rinse water.
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To Clean the Dispenser
Use Tips
Remove the dispenser housing from agitator by
squeezing the lower part of the dispenser, pulling
directly upward and at the same time tilting
slightly. This will expose the dispenser cup, which is
also removable, for cleaning (refer to illustration).
Both housing and cup can be soaked in hot soapy
water and rinsed clean. The funnel shape in top of
agitator also needs to be cleaned. The hole and the
slots in the two rings will require using a small brush
for proper cleaning.
• The OPTIONS switch must be set to
After cleaning, install dispenser cup, then push
dispenser housing directly downward onto top of
agitator until firmly snapped together.
• Fabric softener is not to be used in dispenser
REGULAR.
• Fabric softener spilled onto garments may
cause staining. To remove, dampen stain and
rub with bar soap. Wash as usual.
• Liquid fabric softeners will be dispensed during
the final rinse and should not be combined with
bleach, bluing, starch, detergents, soaps or
packaged water conditioners.
when using Prewash cycle, if available.
• When adding detergent to wash water, do not
allow any to enter into softener dispenser cup,
as softener will become gummy.
Dispenser Housing
To prevent softener buildup, the dispenser can be
filled with clean water for automatic cleaning. This
can be done in washing cycles other than when
softener is used.
Dispenser Cup
Agitator
TLW2001N
TLW2001N
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Clothing Care
Clothing Care Labels
DRY
The symbols below appear on many clothing care
labels. Following the instructions on each label will
help ensure the best laundry results.
Warning
Signs
Tumble Dry Cycle
WASH
Dry
DRY2033N
Warning
Signs
Machine Wash Cycle
DRY2038N
Permanent
TLW2011N
Press/Wrinkle
Resistant
TLW2010N
Gentle/
TLW2012N
Delicate
HandTLW2013N
wash
DRY2034N
DRY2035N
Permanent
Press/Wrinkle
Resistant
Gentle/
Delicate
Do not
tumble dry
DRY2036N
DRY2037N
Heat Setting
High
Normal
Normal
Do not wash
Low
DRY2040N
Medium
DRY2039N
No heat/Air
DRY2041N
Special Instructions
TLW2014N
Do notDRY2042N
dry
(used with
do not
wash)
Water Temperature
Line dry/
HangDRY2043N
to dry
Hot
TLW2015N
Warm
Cold
Drip dry
Dry flat
DRY2046N
In the
shade
DRY2045N
DRY2044N
Do not wring
TLW2016N TLW2017N
TLW2018
DRYCLEAN
BLEACH
Dryclean
Warning
Signs
Bleach Symbols
Dryclean
Any bleach
TLW2019N
(when needed)
Do not bleach
Only
TLW2020N
non-chlorine
bleach
(when needed)
DRY2047N
TLW2021N
IRON
Warning
Signs
Iron - Dry or Steam
Iron
TLW2022N
High
TLW2023N
Medium
TLW2027N
Low
Do not TLW2025N
iron
TLW2024N
No steam
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Warning
Signs
Do not
DRY2048N
Dryclean
Washing Special Items
NOTE: Always Follow Manufacturer’s Care Label
Instructions
Bedding
•
•
•
•
Use warm wash temperature.
Use PERM PRESS cycle.
Pretreat heavily soiled areas before washing.
When washing an electric blanket, protect the plug by stitching the edge of the
blanket over the plug. Only dry in dryer if manufacturer says it can be done.
Diapers
•
Rinse out diapers immediately in cold water and soak in a diaper pail with a small
amount of detergent or enzyme presoak. Soak before washing.
Limit wash load to two dozen cloth diapers.
Use an all-purpose detergent.
•
•
Draperies, Curtains, Slip Covers
•
•
•
•
•
Pillows
(Feather and Down)
•
•
•
•
Shake to remove dust. Remove hooks and close zippers.
Sun-damaged draperies and curtains will not withstand washing.
Use warm water.
Wash curtains frequently. They can be weakened from soil, fumes, dust, and the
sun.
Fiberglass curtains need gentle care. Read care label to see if washable. Some
fiberglass curtains should be hand washed.
Do not wash pillows unless they can be dried in dryer. They may mildew if not dried
completely.
Wash two pillows at a time or add towels for balance.
Use warm wash and cold rinse.
Stop the washer (by turning the cycle selector knob to OFF) after water has
filled half way. Submerge pillows to release trapped air. Start washer to complete
fill. For best results, stop washer periodically during cycle to release air from
pillows.
Rugs
•
•
Shake before washing. Do not use hot water on rubber-backed rugs.
Wash two or three rugs to balance the washer.
Slips and Nightgowns
•
•
Wash often using all-purpose detergent, warm or hot water and cold rinse on the
PERM PRESS cycle.
To keep nylons and polyesters white, wash only with whites and use chlorine
bleach occasionally.
Use fabric softener in the rinse to remove static electricity.
Shoes
•
•
•
Most shoes made of cloth and rubber can be washed.
Use the NORMAL cycle and warm water.
Wash with towels to balance the load.
Cotton Knits
•
•
•
Unless the label indicates it is preshrunk, cotton knits will probably shrink to
some degree.
Wash water should be hot or warm, suitable for color and soil.
Rinse water should be cold.
Rayon Knits
•
Rayon stretches and shrinks easily. Treat as a delicate fabric and wash gently.
Synthetic Fiber Knits
•
•
These items will generally keep their shape.
Make sure trimmings (including belts) are machine washable, seams are not
puckered, and zippers and trimmings are well fastened.
•
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Knits of Manufactured Fibers
•
•
•
•
Use PERM PRESS cycle.
Wash water should be warm, or suitable for color and soil.
Rinse water should be cold.
Do not wash with lint-shedding fabrics.
Sweaters of Manufactured Fibers
•
•
•
•
Follow directions for comparable knits.
Button sweaters and turn inside out.
Stretch to shape after washing.
Avoid pulling when wet.
Wool Items
•
Unless labeled “machine washable,” wash by hand.
Permanent Press
•
Wash often. Permanent press clothes tend to look clean even when they should
be washed.
Do not wash with lint-shedding loads.
Pretreat grease stains and oily areas.
Use the PERM PRESS cycle, hot or warm water, cold rinse and sufficient
detergent.
Use fabric softener in the rinse water. This will reduce the static electricity which
attracts lint and makes garments cling.
•
•
•
•
Clothing Concerns
build-up of soil or water hardness minerals on them.
If you notice that your clothes are not as bright as
they should be, take corrective measures
immediately.
To keep clothes looking white or bright, use good
washing practices at all times to prevent a gradual
Problem
Gray or Dingy
Clothes
Yellowed Clothes
Clothes Tearing or
Damaged
Cause
Solution
Insufficient Detergent
Add more detergent to washtub before loading clothes. Mild
detergents are not suitable for average soil.
Improper Sorting
Wash whites separately. Separate light from heavily soiled items.
Clothes can pick up soil from dirty wash water.
Nonphosphate Detergent and Hard
Water
Follow package directions. Soften water if possible.
Overcrowding Washer
Clothes must circulate freely through the water for best results.
Unremoved Soil
Skin soil is hard to remove. Check hem edge of sheets and
pillowcases, bottom end of t-shirts, etc. If this portion is white
and center is yellow, the fabric contains unremoved soil. Use
sufficient detergent and a hot wash. Chlorine bleach may be
needed.
Clothes Stained From Iron in the Water
To test if an iron stain, use a rust remover on a portion of the
garment. Follow bottle directions for larger items.
Older Clothes
Some white fabrics turn yellow with age and cannot be whitened.
Improper Use of Chlorine Bleach
No correction for bleach damaged clothes. Always measure and
dilute bleach. Take extra care to avoid unwanted spilling.
Overcrowding or Overloading
Make sure all items can move freely during agitation.
Insufficient Precare
Fasten all hooks and zippers. Mend tears. Remove objects from
pockets.
continued
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Problem
Excessive Lint
Wrinkling
Cause
Solution
Improper Sorting
Fabrics which shed lint cannot be washed with fabrics that
receive lint.
Insufficient Detergent /
Non-phosphate Detergent
Use enough detergent so lint remains suspended in water and
flushed out.
Mixing Fabric Types
Knits and Permanent Press attract lint. Wash these only with
similar items. Use fabric softener in rinse water.
Improper Sorting
Heavy items like towels should not be washed with light items like
nightgowns.
Too Many Clothes in Washer
Clothes must circulate freely through the water for best results.
Improper Cycle
Make sure cycle selected is appropriate for type of clothes.
Improper Temperature
Using a warm or cold wash and a cold rinse reduces wrinkling.
Laundry Products
Laundry Aids
Soak/Pretreat
Products
Use
•
•
Detergents/Soaps
•
Comments
Use an enzyme soaking product (Biz, Axion*) and follow
steps under soaking instructions in the Operating Your
Washer section or soak overnight to remove stains and
soils.
Always follow manufacturer’s instructions with any
pretreat product (Spray ‘N Wash, Shout*, etc.).
•
Use low-sudsing, high efficiency (HE) detergent in your
washer.
•
•
•
•
•
Bleaches
•
•
•
•
Use to remove certain stains, disinfect, and keep
clothes white.
Use bleach in the wash water only. Do not use bleach in
the rinse.
Follow directions on clothing care label.
Bleach should not be used as a substitute for
detergent. Use the recommended amount of bleach.
•
•
•
Do not use a soaking product with
chlorine bleach.
Do not use pretreaters around the
washer or dryer control panel. They
may harm the finish or panel
markings.
Using non-HE detergents may
decrease cleaning performance.
Always put detergent or soap into
washtub before loading the clothes.
Soap and nonphosphate powdered
detergents will not give good
washing results in hard water. Soap
in hard water will form sticky
deposits.
The use of powdered soap is not
recommended.
When using liquid chlorine bleach,
always use the bleach dispenser.
Always measure the bleach. Never
exceed one cup of bleach per full
load.
Never use chlorine bleach and
ammonia in the same wash cycle.
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Laundry Aids
Bleach Alternatives
Use
•
•
Fabric Softeners
•
•
Comments
In some cases, mild bleaching may be accomplished using
white vinegar, hydrogen peroxide or lemon juice as a
pretreater.
An oxygen bleach may be used in the wash cycle.
•
Always test to be sure that the
product will not damage fabric by
applying to a small part of the fabric
that is not easily seen.
Use to soften clothes and remove static electricity
from permanent press knits and other fabrics of
manufactured fibers.
Add during the rinse cycle, or use the fabric softener
dispenser, using no other product in the rinse. Follow
bottle directions carefully.
•
Undiluted fabric softener poured
directly on clothes can stain them.
Do not mix with detergent or bleach.
•
* Brand names are trademarks of their respective manufacturers.
Stain Removal
• Always follow the instructions on the clothing
care label and instructions on stain removal
products.
• Many soils will not become stains if treated
promptly. Older stains may be difficult or
impossible to remove. Hot water will set some
stains, particularly protein based stains. Use
cold or warm water on these before washing in
hot water.
• When removing a stain, treat the stain from
the back of the fabric unless otherwise noted.
This will force the stain off the surface instead
of driving it through the fabric.
• Always test to be sure that a stain removal
• Some stains are difficult to remove. It might
product will not damage fabric by applying to a
small part of the fabric that is not easily seen.
be necessary to repeat a procedure.
• Air-dry clothing until stain has been removed.
Dryer heat might set stain.
WA R N I N G
Never put highly flammable substances like gasoline, kerosene, waxes, cooking oils,
dry cleaning solvents, etc. into a washer or dryer. Never put articles that have been
cleaned with such substances into a washer or dryer. Failure to comply with these
warnings could result in a fire, explosion, and/or serious burns or death. All items with
these substances on them should be thoroughly hand-washed with a detergent so that
no trace of the flammable substances remains. The articles can then be machine
washed and/or dried.
W525
Do not wash or dry items soiled with vegetable or cooking oils. Some oils may remain
after washing and may cause the fabric to catch on fire by itself.
W527
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Stain
Treatment
Alcoholic Beverages
Rinse stain immediately with cold water or soak stain 30 minutes in cold water. Apply
detergent or dishwashing liquid to any trace of stain while still wet. If safe for the fabric,
wash in hot water using chlorine bleach.
Baby Food, Formula
Rinse with cold water. Soak with an enzyme soaking product. Rinse. Wash as usual. If stain
remains, apply a pretreat product and wash again.
Blood
Treat stain immediately. Soak 30 minutes or more in cold water. Rub detergent into stain.
If stain persists, place a small amount of household ammonia on the stain and rub again
with detergent. If safe for fabric, wash in hot water and chlorine bleach if traces of the
stain persist.
Candle Wax
Rub with ice and scrape off excess wax. Place stain between paper towels and press with
warm iron. Then place stain face down on paper towels and sponge with rubbing alcohol, if
safe for fabric (refer to WARNING on previous page). Let dry, wash. If traces of color
remain, wash with commercial color remover (Rit, Putnam,* etc.) or, if safe for the fabric, hot
water and chlorine bleach.
Cheese
Rinse with cold water. Soak with an enzyme soaking product. If the stain remains, apply a
pretreat product. Wash as usual.
Chewing Gum
Rub with ice and scrape off excess gum. Place face down on paper towels and sponge with a
pretreat product.
Chocolate or Cocoa
Rinse with cold water. Rub detergent into stain and soak in cold water. If greasy stain
remains, sponge face down on paper towels with a pretreat product. If traces of the stain
remain, wash in hot water and chlorine bleach (if safe for fabric).
Coffee, Tea
Soak in cold water. Rub detergent into stain, rinse. If traces of the stain remain, use a
pretreat product and wash in warm water, or wash in hot water with chlorine bleach (if safe
for fabric).
Copier Toner
Shake off loose powder. Brush stain with toothbrush to remove remaining powder. Sponge
stain with soapy water. If stain remains, apply a pretreat product and wash in hot water (if
safe for fabric).
Crayon
Treat the same as candle wax or place face down on paper towel and spray with WD-4O*.
Rinse. Wash in hot water (if safe for fabric) using soap (not a detergent) and 1-2 cups
baking soda. If stains remain, professional drycleaning may be necessary.
Deodorants and Anti-Perspirants
Some of these products contain substances that can change the color of some dyes. The
color can sometimes be restored if the area is sponged with ammonia then rinsed. To
remove stains, apply white vinegar. Rub and rinse. If stains remain, rub detergent into stain
and wash with hot water and chlorine bleach (if safe for fabric).
Dye
Treat with a commercial dye remover (Rit, Putnam*) or, if safe for fabric, bleach with
chlorine bleach.
Egg, Gravy
If dried, scrape off excess. Soak in cold water. Rub detergent into damp stain and, if safe
for fabric, wash in hot water and chlorine bleach.
Eye and Face Make-up
Tap on the stain with a spoon to loosen it. Rub dampened stain with bar soap, dishwashing
liquid or detergent. If stain remains, soak in water and detergent. Apply a pretreat product
and wash as usual.
Fabric Softener
Dampen stain and rub with bar soap. Wash as usual.
Felt-Tip Marker
Rub detergent into damp stain. Apply a pretreat product. If safe for fabric, wash in hot
water and chlorine bleach.
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Stain
Treatment
Fruit Juices
Soak in cold water. Wash in hot water with chlorine bleach (if safe for fabric).
Glue
Rub with ice and scrape off excess glue. Place face down on paper towels and sponge with a
pretreat product.
Grass
Place face down on paper towel and sponge with rubbing alcohol (if safe for fabric). Rinse.
Apply a pretreat product and wash. If stain remains, wash in hot water with chlorine bleach
(if safe for fabric).
Grease, Oil
Place face down on paper towel and sponge with a pretreat product. Dampen stain with
water and rub with bar soap or detergent. Wash in hot water (if safe for fabric).
Ink
Saturate the stain with hair spray or place the fabric face down on paper towel and sponge
with rubbing alcohol (refer to WARNING on page 17). Rinse. If traces of the stain remain,
rub detergent into the dampened stain and wash. Some inks may be impossible to remove.
Iodine
Rinse from the back side of the stain with cold water. Then soak in a commercial color
remover (Rit, Putnam*, etc.) or rub in a paste of water and starch. Let stand for 15-30
minutes and wash.
Jam, Jelly
Scrape off excess. Rinse with cold water. Rub dampened stain with detergent. Apply a
pretreat product and launder with an enzyme soaking product. If stain remains, sponge
with a mild bleach, such as water and white vinegar mix (equal parts) and wash again.
Ketchup, Tomato-Based Products
Scrape off excess. Soak in cold water 30 minutes. Rub detergent into the stain and, if safe
for fabric, wash in hot water and chlorine bleach.
Lipstick
Rub dampened stain with bar soap and wash.
Lotion
(Hand, Body, Suntan)
Scrape off excess. Blot stain with paper towel. Rub colorless hand dishwashing liquid into
stain and let stand several minutes. Rinse. Apply a pretreat product and wash in hot water
(if safe for fabric.)
Mildew
Treat promptly. Mildew damages fabric and sometimes cannot be removed. Wash with
chlorine bleach. For items that cannot be washed with chlorine bleach, soak in an all-fabric
bleach, then wash.
Milk and Milk Products
Soak in cold water. Wash in hot water and chlorine bleach (if safe for fabric). Apply a
pretreat product, if a stain is noticeable. Rewash.
Mud
Let dry. Scrape off excess. Soak in solution of one quart warm water, half teaspoon liquid
hand dishwashing detergent and one tablespoon vinegar for 15 minutes. Rinse. Wash in
hot or warm water with enzyme product.
Mustard
Rinse with cold water. Rub dampened stain with bar soap. Apply a pretreat product. Wash
in hot water and chlorine bleach (if safe for fabric).
Nail Polish
Place face down on paper towel. Sponge with nail polish remover (non-oily) until stain
disappears. Wash. Do not use nail polish remover on Acetate or Arnel fabrics.
Paint
Water-based – Treat by rinsing fabric in cool water while stains are still wet. Wash. To
soften dried paint, apply soapy water or an acrylic paint and varnish remover. Rinse and
then wash. Oil-based – Pretreat with a solvent recommended on the paint container. If not
available, use mineral spirits. Rinse. Pretreat with a stain remover or detergent. Rinse and
wash. Be sure to thoroughly rinse to remove all solvents to prevent a possible explosion in
washer.
Perspiration
Rub dampened stain with detergent. Wash in hot water and chlorine bleach (if safe for
fabric). If the fabric is discolored, you can try to restore it by treating fresh stains with
ammonia or old stains with vinegar.
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continued
Stain
Treatment
Rust
Apply a mild bleach such as lemon juice or a commercial rust remover (Whink, Rit, RoVer*,
etc.) Follow manufacturer’s directions. Wash as usual.
Salad Dressing, Mayonnaise
Scrape off excess. Apply a pretreat product. Rub stain with an enzyme soaking product
and wash with hot water (if safe for fabric.). Do not leave washer unattended as remaining
residue may cause fabric to catch on fire.
Scorching
Wash using hot water and chlorine bleach (if safe for fabric). Fabrics can be damaged by
being scorched. If this has happened, you may not be able to remove the marks.
Shoe Polish
Rub dampened stain with detergent. Wash in hot water and chlorine bleach if safe for
fabric.
Soft Drinks
Rinse stain with cold water immediately. Wash in warm water and chlorine bleach, if safe for
fabric.
Soy Sauce
Rinse with cold water. Apply a pretreat product. Wash as usual.
Tobacco
Dampen stain and rub with bar soap. Rinse. If necessary, soak in an all-fabric bleach
solution. If stain remains, wash with chlorine bleach (if safe for fabric).
Toothpaste
Scrape off excess. Blot stain with enzyme soaking product and cold water. Rinse. Wash as
usual.
Urine
Rinse with cold water. Soak with an enzyme soaking product. Wash in hot water with
chlorine bleach (if safe for fabric). If the color of the fabric has changed, sponging the area
with ammonia may restore the color.
Vomit
Soak in a solution of one quart warm water, half teaspoon liquid hand dishwashing
detergent, and one tablespoon ammonia (if safe for fabric). Soak 15 minutes. Use sponge
to loosen stain. Blot with toweling. Wash in hot water (if safe for fabric) with an enzyme
product.
Wine
Treat immediately. Rinse with cold water or club soda. Rub dampened stain with detergent
and let stand several minutes. Apply a pretreat product and wash.
* Brand names are trademarks of their respective manufacturers.
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Maintenance
Cold Weather Care
Replacing Hoses
• If the washer is delivered on a cold day (below
• Hoses and other natural parts deteriorate
freezing), or is stored in an unheated room or
area during the cold months, do not attempt
to operate it until the washer has had a
chance to warm up.
after extended use. Hoses may develop
cracks, blisters or material wear from the
temperature and constant high pressure they
are subjected to.
• All hoses should be checked on a monthly
Care of Your Washer
basis for any visible signs of deterioration. Any
hose showing the signs of deterioration listed
above should be replaced immediately.
• Use only a damp or sudsy cloth for cleaning
the control panel. Some spray pretreat
products may harm the finish on the control
panel. DO NOT use products that contain
alcohol on the control panel.
• All hoses should be replaced every five years.
Vacations and Extended
Non-Use
• Wipe the washer cabinet as needed. If
detergent, bleach or other washing products
are spilled on the cabinet, wipe immediately.
Some products will cause permanent damage
if spilled on the cabinet.
• To avoid possible property damage due to
flooding, turn off the water supply to the
washer whenever there will be an extended
period of non-use.
• Do not use scouring pads or abrasive
cleansers.
• The washtub will need no particular care
though it may need rinsing or wiping after an
unusual load has been washed. This also may
be necessary if too little detergent has been
used.
• Leave the lid open to allow the inside of the
washer to dry out after use. This helps
prevent musty odors from developing.
• Check the filter screens in the fill hoses for
debris or damage at least once a year. Clean or
replace them if necessary.
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Reinstallation of Shipping
Materials
• After the shipping brace has been installed in
You must install the shipping brace and shipping
plug any time the washer is moved.
• Insert shipping plug into base opening and,
the lid opening, tilt washer back enough to
access base opening.
using the palm of your hand, push shipping plug
into washer until it snaps into shipping plug
opening.
Shipping Brace
Motor Overload Protector
• The shipping brace in the lid opening should be
saved and reinstalled whenever the washer is
moved. To reinstall the brace, open the washer
lid and place the brace over the washer
agitator, placing the back of the brace into the
washtub first.
• The internal motor overload protector will
stop the motor automatically if there are too
many clothes in the washtub or if a failure has
occurred within the machine. The overload
protector will reset itself in two or three
minutes and the motor will restart
automatically. If the overload protector stops
the motor again, remove the washer from use
and call the service person to correct the
problem.
Shipping Plug
• The plastic shipping plug should be saved and
reinstalled any time the washer is moved. The
plug fits into two openings: The base opening
and the shipping plug opening on the bottom of
the mobile pivot dome. The plug MUST be
inserted into both openings to prevent
damage to the washer. In order to accomplish
this, the shipping plug opening must be
directly lined up with the base opening. Refer
to illustrations below.
Shipping
Brace
Shipping
Plug Opening
Base
Opening
Shipping
Plug
TLW2044N
TLW2044N
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Preventative Maintenance
Follow these guidelines to ensure the washer
operates properly. Call for service if you observe any
of the following: water of any amount on the floor,
an increase in operating noise or water remaining in
the washtub after a cycle.
Frequency
Monthly
Maintenance Procedure
1. Check all hoses and the drain for leaks.
2. Check the lid switch for proper operation.
3. Check to make sure the washer is level.
Every six months
Every five years
1. Clean the filter screen in the fill hoses.
Have a qualified service technician conduct general preventative maintenance on the washer to ensure
it operates properly.
Optional Control Knob Inserts
Your unit has come equipped from the factory with
a gray background on the control panel knobs. If you
wish to change the color, additional color inserts
are available at additional cost through your dealer.
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Troubleshooting
Try these troubleshooting tips before making a service call. You may save time and money!
Washer Symptom
Won’t Fill
Possible Cause / Solution
•
•
•
•
•
•
•
•
•
•
•
Make sure the lid is closed
Make sure power cord is plugged all the way into the electrical outlet.
If the OPTIONS switch has been set to HIGH EFFICIENCY, the rinse portion of the cycle
won’t fill the tub with water. Instead there is a spray rinse.
Make sure hot and cold water faucets are turned on.
Make sure that the fill hoses are not kinked or twisted.
Press and hold the start button for two seconds to start washer.
Make sure that the controls are properly set.
Make sure that the last spin has been completed.
Check the house fuse or circuit breaker.
Clean the screens in the water mixing valve and the filter screens located at the faucet end
of the fill hoses. (Owner is responsible for service calls regarding cleaning of the screens.)
Water is being siphoned from the washer during the cycle. Refer to the Installation
Instructions to make sure that the drain hose has been properly installed.
Won’t Start
•
•
•
•
•
•
Make sure lid is closed.
Press and hold the start button for two seconds to start washer.
Make sure power cord is plugged all the way into the electrical outlet.
Make sure that the controls are properly set.
Check the house fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It will reset itself in two or three
minutes and restart the washer automatically.
Won’t Agitate
•
•
•
Make sure lid is closed.
Press and hold the start button for two seconds to start washer.
Pauses are part of the washer’s normal operation. The wash portion of the cycle will
alternate between a period of agitation and a period of pausing.
Make sure power cord is plugged all the way into the electrical outlet.
Check the house fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It will reset itself in two or three
minutes and restart the washer automatically.
Broken drive belt. Call the service person.
•
•
•
•
Won’t Spin
•
•
•
•
•
•
Stops/Pauses During Cycle
•
•
•
•
Make sure lid is closed.
Press and hold the start button for two seconds to start washer.
Make sure power cord is plugged all the way into the electrical outlet.
Check the house fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It will reset itself in two or three
minutes and restart the washer automatically.
Broken drive belt. Call the service person.
Pauses are part of the washer’s normal operation.
The lid must be closed in order for the cycle to advance.
Check the house fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It will reset itself in two or three
minutes and restart the washer automatically.
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Washer Symptom
Possible Cause / Solution
Won’t Drain
•
•
•
•
Make sure drain hose is not kinked or twisted.
Make sure drain hose is not clogged.
Make sure drain receptacle is not clogged.
Refer to the Installation Instructions to make sure that the drain hose has been properly
installed.
Water Leaks
•
Check that fill hoses are properly installed on the faucets and the washer’s water mixing
valve.
Replace the fill hoses every five years.
Make sure drain receptacle is not clogged.
Check house plumbing.
Laundry load may be oversudsing or overloaded. Make sure to use low-sudsing, high
efficiency (HE) detergent and proper load sizes.
•
•
•
•
Is Noisy
•
•
•
Wash load may be unbalanced. Open lid and redistribute the load.
Make sure washer is level. Uneven leveling can cause vibration.
A newly installed washer may make a knocking sound if the machine has been in storage. The
belt may have settled. Run washer through 4-5 cycles to loosen belt. Washer operation will
not be affected.
Load Is Too Wet
•
•
Wash load may be unbalanced. Open lid and redistribute the load.
Load is too small. Add items to make full load.
Wrong Water Temperature
•
•
Make sure that the controls are properly set.
Check fill hoses. Make sure hot faucet hose is connected to hot mixing valve (indicated with
“H” on the valve bracket) and cold faucet is connected to cold mixing valve (indicated with “C”
on the valve bracket).
Make sure house water heater is adjusted properly.
•
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Contact Information
If service is required, contact the nearest Factory
Authorized Service Center. To find the nearest
service center, visit us online at
www.alliancelaundry.com.
When contacting us about your washer, PLEASE
GIVE THE MODEL AND SERIAL NUMBERS. The
model and serial numbers are located on the
nameplate. The nameplate will be in the location
shown. Please include a copy of your bill of sale and
any service receipts you have.
If you are unable to locate an authorized service
center or are unsatisfied with the service
performed on your unit, contact:
If replacement parts are required, contact the
source from where you purchased your washer or
visit us online at www.alliancelaundry.com.
Alliance Laundry Systems
Shepard Street
P.O. Box 990
Ripon, Wisconsin 54971-0990
www.alliancelaundry.com
Phone: (920)748-3121
WA R N I N G
To reduce the risk of serious injury or
death, DO NOT repair or replace any
part of the washer or attempt any
servicing unless specifically
recommended in the user-maintenance
instructions or in published user-repair
instructions that you understand and
have the skills to carry out.
Date Purchased __________________________
Model Number ___________________________________
Serial Number
___________________________________
W025
Model Number
and Serial
Number
TLW2003N
TLW2003N
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