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Dell⢠Latitude⢠D500
System Information Guide
Model PP05L
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
5Y189fc0.fm Page 2 Monday, March 10, 2003 11:41 AM
Dell⢠Latitude⢠D500
System Information Guide
Model PP05L
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage,
personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Userâs Guide
(depending on your operating system, double-click the Userâs Guide icon
on your desktop, or click the Start button, click Help and Support Center,
and then click User and system guides).
If you purchased a Dell⢠n Series computer, any references in this
document to Microsoft® Windows® operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2003 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer
Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, TrueMobile, Inspiron, Dell Precision, Dimension,
OptiPlex, and Latitude are trademarks of Dell Computer Corporation; Intel, Pentium, and Celeron
are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of
Microsoft Corporation; EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest
in trademarks and trade names other than its own.
Model PP05L
March 2003
P/N 5Y189 Rev. A00
Contents
CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 5
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Air Travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
EMC Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
When Using Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
When Working Inside Your Computer . . . . . . . . . . . . . . . . . . . . . 10
Protecting Against Electrostatic Discharge . . . . . . . . . . . . . . . . . 11
Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Finding Information for Your Computer . . . . . . . . . . . . . . . . . . . 12
Setting Up Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
About Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Removing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing and Installing a Reserve Battery . . . . . . . . . . . . . . . . . 21
Installing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Running the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Contents
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Contents
CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect
your computer and working environment from potential damage.
General
â¢
Do not attempt to service the computer yourself unless you are a trained service
technician. Always follow installation instructions closely.
â¢
If you use an extension power cable with your AC adapter, ensure that the total ampere
rating of the products plugged in to the extension power cable does not exceed the
ampere rating of the extension cable.
â¢
Do not push objects into air vents or openings of your computer. Doing so can cause fire
or electric shock by shorting out interior components.
â¢
Do not store your computer in a low-airflow environment, such as a carrying case or a
closed briefcase, while the computer is turned on. Restricting airflow can damage the
computer or cause a fire.
â¢
Keep your computer away from radiators and heat sources. Also, do not block cooling
vents. Avoid placing loose papers underneath your computer; do not place your computer
in a closed-in wall unit or on a bed, sofa, or rug.
â¢
Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use
it to run the computer or to charge the battery. Do not cover the AC adapter with papers
or other items that will reduce cooling; also, do not use the AC adapter inside a carrying
case.
â¢
The AC adapter may become hot during normal operation of your computer. Use care
when handling the adapter during or immediately after operation.
â¢
Do not allow your portable computer to operate with the base resting directly on exposed
skin for extended periods of time. The surface temperature of the base will rise during
normal operation (particularly when AC power is present). Allowing sustained contact
with exposed skin can cause discomfort or, eventually, a burn.
â¢
Do not use your computer in a wet environment, for example, near a bath tub, sink, or
swimming pool or in a wet basement.
â¢
If your computer includes an integrated or optional (PC Card) modem, disconnect the
modem cable if an electrical storm is approaching to avoid the remote risk of electric
shock from lightning via the telephone line.
System Infor mation Guide
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CAUTION: Safety Instructions (continued)
â¢
To help avoid the potential hazard of electric shock, do not connect or disconnect any
cables or perform maintenance or reconfiguration of this product during an electrical
storm. Do not use your computer during an electrical storm unless all cables have been
disconnected and the computer is operating on battery power.
â¢
If your computer includes a modem, the cable used with the modem should be
manufactured with a minimum wire size of 26 American wire gauge (AWG) and an
FCC-compliant RJ-11 modular plug.
â¢
Before you open the memory module/Mini PCI card/modem cover on the bottom of your
computer, disconnect all cables from their electrical outlets and disconnect the telephone
cable.
â¢
If your computer has both a modem RJ-11 connector and a network RJ-45 connector,
which look alike, make sure you insert the telephone cable into the RJ-11 connector, not
the RJ-45 connector.
â¢
PC Cards may become very warm during normal operation. Use care when removing PC
Cards after their continuous operation.
â¢
Before you clean your computer, disconnect the computer from the electrical outlet.
Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.
Power
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â¢
Use only the Dell-provided AC adapter approved for use with this computer. Use of
another AC adapter may cause a fire or explosion.
â¢
Before you connect the computer to an electrical outlet, check the AC adapter voltage
rating to ensure that the required voltage and frequency match the available power
source.
â¢
To remove the computer from all power sources, turn the computer off, disconnect the
AC adapter from the electrical outlet, and remove any battery installed in the battery bay
or module bay.
â¢
To help prevent electric shock, plug the AC adapter and device power cables into properly
grounded power sources. These power cables may be equipped with 3-prong plugs to
provide an earth grounding connection. Do not use adapter plugs or remove the
grounding prong from the power cable plug. If you use a power extension cable, use the
appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.
System Infor mation Guide
CAUTION: Safety Instructions (continued)
â¢
Be sure that nothing rests on your AC adapterâs power cable and that the cable is not
located where it can be tripped over or stepped on.
â¢
If you are using a multiple-outlet power strip, use caution when plugging the AC
adapterâs power cable into the power strip. Some power strips may allow you to insert the
plug incorrectly. Incorrect insertion of the power plug could result in permanent damage
to your computer, as well as risk of electric shock and/or fire. Ensure that the ground
prong of the power plug is inserted into the mating ground contact of the power strip.
Battery
â¢
Use only Dell⢠battery modules that are approved for use with this computer. Use of
other types may increase the risk of fire or explosion.
â¢
Do not carry a battery pack in your pocket, purse, or other container where metal objects
(such as car keys or paper clips) could short-circuit the battery terminals. The resulting
excessive current flow can cause extremely high temperatures and may result in damage
to the battery pack or cause fire or burns.
â¢
The battery poses a burn hazard if you handle it improperly. Do not disassemble it.
Handle a damaged or leaking battery pack with extreme care. If the battery is damaged,
electrolyte may leak from the cells and may cause personal injury.
â¢
Keep the battery away from children.
â¢
Do not store or leave your computer or battery pack near a heat source such as a radiator,
fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it
to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures,
battery cells could explode or vent, posing a risk of fire.
â¢
Do not dispose of your computerâs battery in a fire or with normal household waste.
Battery cells may explode. Discard a used battery according to the manufacturerâs
instructions or contact your local waste disposal agency for disposal instructions. Dispose
of a spent or damaged battery promptly.
System Infor mation Guide
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CAUTION: Safety Instructions (continued)
Air Travel
â¢
Certain Federal Aviation Administration regulations and/or airline-specific restrictions
may apply to the operation of your Dell computer while you are on board an aircraft. For
example, such regulations/restrictions may prohibit the use of any personal electronic
device (PED) that has the capacity for intentional transmission of radio frequency or
other electromagnetic signals while on an aircraft.
â
In order to best comply with all such restrictions, if your Dell portable computer is
equipped with Dell TrueMobile⢠or some other wireless communication device,
please disable this device before you board the aircraft and follow all instructions
provided by airline personnel with regard to such device.
â
Additionally, the use of any PED, such as a portable computer, may be prohibited in
aircraft during certain critical phases of flight, for example, takeoff and landing. Some
airlines may further define the critical flight phase as any time the aircraft is below
3050 m (10,000 ft). Please follow the airlineâs specific instructions as to when the use
of a PED is allowed.
EMC Instructions
Use shielded signal cables to ensure that you maintain the appropriate EMC classification for
the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you
can order a cable from Dell at its worldwide website at www.dell.com.
Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computerâs
electronic components, such as a memory module. You can do so by touching an unpainted
metal surface on the computerâs input/output panel.
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System Infor mation Guide
When Using Your Computer
Observe the following safe-handling guidelines to prevent damage to your computer:
â¢
When setting up the computer for work, place it on a level surface.
â¢
When traveling, do not check the computer as baggage. You can put your computer
through an X-ray security machine, but never put your computer through a metal
detector. If you have the computer checked by hand, be sure to have a charged battery
available in case you are asked to turn on the computer.
â¢
When traveling with the hard drive removed from the computer, wrap the drive in a
nonconducting material, such as cloth or paper. If you have the drive checked by hand, be
ready to install the drive in the computer. You can put the hard drive through an X-ray
security machine, but never put the drive through a metal detector.
â¢
When traveling, do not place the computer in overhead storage compartments where it
could slide around. Do not drop your computer or subject it to other mechanical shocks.
â¢
Protect your computer, battery, and hard drive from environmental hazards such as dirt,
dust, food, liquids, temperature extremes, and overexposure to sunlight.
â¢
When you move your computer between environments with very different temperature
and/or humidity ranges, condensation may form on or within the computer. To avoid
damaging the computer, allow sufficient time for the moisture to evaporate before using
the computer.
NOTICE: When taking the computer from low-temperature conditions into a warmer environment
or from high-temperature conditions into a cooler environment, allow the computer to acclimate to
room temperature before turning on power.
â¢
When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the
cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any
connector pins. Also, before you connect a cable make sure both connectors are correctly
oriented and aligned.
â¢
Handle components with care. Hold a component such as a memory module by its edges,
not its pins.
â¢
When preparing to remove a memory module from the system board or disconnect a
device from the computer, turn off the computer, disconnect the AC adapter cable,
remove any battery installed in the battery bay or module bay, and then wait 5 seconds
before proceeding to help avoid possible damage to the system board.
System Infor mation Guide
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When Using Your Computer (continued)
â¢
Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then
stroke the cloth across the display in one direction, moving from the top of the display to
the bottom. Remove moisture from the display quickly and keep the display dry. Longterm exposure to moisture can damage the display. Do not use a commercial window
cleaner to clean your display.
â¢
If your computer gets wet or is damaged, follow the procedures described in "Solving
Problems" in your Userâs Guide. If, after following these procedures, you confirm that your
computer is not operating properly, contact Dell (see "Getting Help" in your Userâs Guide
for the appropriate contact information).
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the display or external monitor screen for extended periods of
time may result in eye strain.
For comfort and efficiency, observe the ergonomic guidelines in the Appendix of your online
Userâs Guide when setting up and using your computer.
This portable computer is not designed for continuous operation as office equipment. For
extended use in an office, it is recommended that you connect an external keyboard.
When Working Inside Your Computer
Before removing or installing memory modules, Mini PCI cards, or modems, perform the
following steps in the sequence indicated.
NOTICE: The only time you should ever access the inside of your computer is when you are
installing memory modules, a Mini PCI card, or a modem.
NOTICE: Wait 5 seconds after turning off the computer before disconnecting a device or removing
a memory module, Mini PCI card, or modem to help prevent possible damage to the system board.
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1
Shut down your computer and turn off any attached devices.
2
Disconnect your computer and devices from electrical outlets to reduce the potential for
personal injury or shock. Also, disconnect any telephone or telecommunication lines from
the computer.
3
Remove the main battery from the battery bay and, if necessary, the second battery from
the module bay.
System Infor mation Guide
When Using Your Computer (continued)
4
Ground yourself by touching any unpainted metal surface on the back of the computer.
While you work, periodically touch the unpainted metal surface to dissipate any static
electricity that might harm internal components.
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your computer. To prevent static
damage, discharge static electricity from your body before you touch any of your computerâs
electronic components, such as a memory module. You can do so by touching any unpainted
metal surface on the back of the computer.
As you continue to work inside the computer, periodically touch any unpainted metal surface
on the back of the computer to remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge (ESD):
â¢
When unpacking a static-sensitive component from its shipping carton, do not remove
the component from the antistatic packing material until you are ready to install the
component. Just before unwrapping the antistatic packaging, be sure to discharge static
electricity from your body.
â¢
When transporting a sensitive component, first place it in an antistatic container or
packaging.
â¢
Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads
and workbench pads.
Battery Disposal
Your computer uses a lithium-ion battery. For instructions about replacing the lithium-ion
battery in your computer, see "Removing a Battery" later in this document and "Using a
Battery" in your online Userâs Guide.
Do not dispose of the battery along with household waste. Contact your local waste disposal
agency for the address of the nearest battery deposit site.
System Infor mation Guide
11
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Find It Here
How to remove and replace parts
Userâs Guide
How to obtain technical specifications W i n d o w s H e l p a n d S u p p o r t C e n t e r
1 Click the Start button and click Help and Support.
How to configure system settings
2 Click Userâs and system guides and click Userâs guides.
How to troubleshoot and solve
problems
Microsoft Windows 2000
Double-click the Userâs Guides icon on your desktop.
⢠How to use Windows XP
Windows Help and Support Center
⢠Documentation for my computer
1 Click the Start button and click Help and Support.
⢠Documentation for devices (such as a 2 Type a word or phrase that describes your problem and click the
arrow icon.
modem)
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
⢠How to reinstall my operating system
Operating System CD
After you reinstall your operating system
using the Operating System CD, use the
Drivers and Utilities CD to reinstall
drivers for the devices that came with
your computer.
The product key for your operating
system is located on your computer.
or
System Infor mation Guide
13
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Setting Up Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions at the beginning of this document.
1
Unpack the accessories box.
2
Set aside the contents of the accessories box, which you will need to complete the
setup of your computer.
The accessories box also contains user documentation and any software or additional
hardware (such as PC Cards, drives, or batteries) that you have ordered.
3
Connect the AC adapter to the AC adapter connector on the computer and to the
electrical outlet.
4
Open the computer display and press the power button to turn on the computer.
NOTE: Do not connect the computer to the docking device until the computer has been turned
on and shut down at least once.
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System Infor mation Guide
power button
System Infor mation Guide
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About Your Computer
Front View
display
keyboard
status lights
power button
device status
lights
touch pad
keyboard
touch pad
buttons
display latch
speakers
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System Infor mation Guide
Left View
PC Card slot
infrared sensor
air vents (2)
security
cable slot
audio connectors (2)
Right View
security cable slot
module bay
device latch release
System Infor mation Guide
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Back View
NOTICE: To avoid damaging the computer, wait 5 seconds after turning off the computer
before you disconnect an external device.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your computer in a low-airflow environment, such as a closed
briefcase, while it is running. Restricting the airflow can damage the computer
or cause a fire.
modem connector
(RJ-11) (optional)
network connector
(RJ-45)
video connector
parallel connector
S-video TV-out connector
USB connectors (2)
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System Infor mation Guide
air vents
AC adapter connector
serial connector
Bottom View
battery-bay latch release
memory module cover
battery charge gauge
battery
hard drive
Mini PCI
card cover
fan
docking device slot
device screw
slot
System Infor mation Guide
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Removing a Battery
For more information about removing the second battery, see "Using the Module Bay" in
your online Userâs Guide.
CAUTION: Before performing these procedures, turn off the computer,
disconnect it from the electrical outlet, and disconnect the modem from the
telephone wall jack.
NOTICE: If you choose to replace the battery with the computer in standby mode, you have up
to 90 seconds to complete the battery replacement before the computer shuts down and loses any
unsaved data.
20
1
Ensure that the computer is turned off, disconnected from an electrical outlet, and
disconnected from the telephone wall jack.
2
If the computer is connected to a docking device (docked), undock it. See the
documentation that came with your docking device for instructions.
3
Slide and hold the battery-bay latch release on the bottom of the computer, and then
remove the battery from the bay.
System Infor mation Guide
Removing and Installing a Reserve Battery
1
Remove the battery.
2
Remove the reserve battery cover.
System Infor mation Guide
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3
Pull the reserve battery out of its compartment, and disconnect the cable from the
connector.
reserve battery
cable
connector
reserve battery
4
22
Connect the reserve battery cable to the connector in the reserve battery
compartment.
System Infor mation Guide
5
Place the reserve battery in the compartment, and replace the reserve battery cover.
Installing a Battery
Slide the battery into the bay until the latch release clicks.
For more information about installing the second battery, see "Using the Module Bay" in
your online Userâs Guide.
Running the Dell Diagnostics
The Dell Diagnostics is located on a hidden Diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell (see "Getting Help" in your
Userâs Guide for the appropriate contact information).
1
Shut down the computer.
2
If the computer is connected to a docking device (docked), undock it. See the
documentation that came with your docking device for instructions.
3
Connect the computer to an electrical outlet.
System Infor mation Guide
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4
Turn on the computer. When the DELL⢠logo appears, press
immediately.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the
Dell Diagnostics from your Drivers and Utilities CD.
If you wait too long and the Microsoft® Windows® logo appears, continue to wait
until you see the Windows desktop. Then shut down your computer and try again.
5
When the boot device list appears, highlight Diagnostics and press
.
The computer begins to run the Pre-boot System Assessment, a series of embedded
diagnostics that perform initial testing on your system board, keyboard, hard drive, and
display.
â¢
During the assessment, answer any questions that appear.
â¢
If a failure is detected, the computer stops and displays an error message. To stop
the assessment and reboot to the operating system, press
the next test, press
â¢
; to continue to
; to retest the component that failed, press
.
If failures are detected during the Pre-boot System Assessment, write down the
error code(s) and contact Dell (see "Getting Help" in your Userâs Guide for the
appropriate contact information) before continuing on to the Dell Diagnostics.
If the Pre-boot System Assessment completes successfully, you receive the message
Booting Dell Diagnostic Utility Partition. Press any key to
continue.
24
6
Press any key to start the Dell Diagnostics from the Diagnostics utility partition on
your hard drive.
7
After the Dell Diagnostics loads and the Main Menu screen appears, click the button
for the option you want.
Option
Function
Express Test
Performs a quick test of devices. The test typically takes 10 to
20 minutes and requires no interaction on your part. Run
Express Test first to increase the possibility of tracing the
problem quickly.
Extended Test
Performs a thorough check of devices. This test typically takes
1 hour or more and requires you to answer questions
periodically.
System Infor mation Guide
8
Option
Function
Custom Test
Tests a specific device. You can customize the tests you want
to run.
Symptom Tree
Lists the most common symptoms encountered and allows
you to select a test based on the symptom of the problem you
are experiencing.
If a problem is encountered during a test, a message appears, displaying the error code
and a description of the problem. Write down the error code and problem description
and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see "Getting Help" in your
Userâs Guide for the appropriate contact information).
NOTE: The Service Tag for your computer is located in the title bar of each screen.
9
If you run a test from the Custom Test or Symptom Tree option, click the applicable
tab described in the following table for more information.
Tab
Function
Results
Displays the results of the test and any error conditions
encountered.
Errors
Displays error conditions encountered, error codes, and
problem description.
Help
Describes the test and may indicate requirements for running
the test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains your configuration information
for all devices from the system setup program, memory, and
various internal tests and displays the information in the
device list in the left pane of the screen. The device list may
not display the names of all the components installed on your
computer or all devices attached to your computer.
Parameters
10
Allows you to customize the test by changing the test
settings.
When the tests are complete, close the test screen to return to the Main Menu screen.
To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
System Infor mation Guide
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Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or
conducted along power or signal leads, that endangers the functioning of a radio navigation
or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed
radio communications service. Radio communications services include but are not limited
to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control,
pager, and Personal Communication Services (PCS). These licensed services, along with
unintentional radiators such as digital devices, including computers, contribute to the
electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to
function properly together in the electronic environment. While this computer has been
designed and determined to be compliant with regulatory agency limits for EMI, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause interference with radio communications services, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
â¢
Reorient the receiving antenna.
â¢
Relocate the computer with respect to the receiver.
â¢
Move the computer away from the receiver.
â¢
Plug the computer into a different outlet so that the computer and the receiver are on
different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced
radio/television technician for additional suggestions.
For additional regulatory information, see "Regulatory Notices" in the Appendix of your
online Userâs Guide. The sections specific to each regulatory agency provide countryspecific EMC/EMI or product safety information.
26
System Infor mation Guide
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