Download Rheem Classic Series: Package Gas/Electric (2-5 Ton) Warranty Information

Limited Warranty -- Parts
SCOPE of WARRANTY and EQUIPMENT COVERED: The products covered by this
SCOPE
of WARRANTY:
This
Limited RHEEM
Warranty
Certificate
Limited Warranty
are specified below.
Manufacturer,
SALES
COMPANY,
applies
the CoveredDIVISION
Equipment
installed in residential
(not
INC. AIR to
CONDITIONING
(MANUFACTURER),
warrants the Covered
Equipment to be applications.
free from defects in materials and workmanship, and will repair or
commercial)
replace, at its option, ANY PART of Covered Equipment installed in residential or com-
The
Manufacturer
willfails
furnish
a replacement
forwithin
ANYthePART
of
mercial
applications which
in normal
use and service
Applicable
Warranty Periods
specifiedwhich
below infails
accordance
with theuse
terms,
not limcovered
equipment
in normal
andincluding,
servicebutwithin
ited to, the specific exclusions set forth below, of this Limited Warranty and subject to
the
Applicable right
Warranty
in accordance
with
theforth
terms
ofIf
the Manufacturer's
to inspectPeriods
and validate
the warranty claim
as set
below.
this
Limited
Warranty.
The exchanged
partorwill
forthe
an exact
replacement
is not available,
an equivalent unit
creditbe
willwarranted
be provided at
Manufacturer’s
option. The
exact replacement
will be warranted
for only
the unexpired
only
the unexpired
portion
of the original
Warranty
Period.
portion of the original Applicable Warranty Period. If government regulations, industry
certification or similar
standards require
replacement unit to have features not found
COVERED
by the
WARRANTY:
EQUIPMENT
in the defective unit, you will be charged for the difference in price represented by those
Split-System
RAWE.
required features. IfCondensing
you pay the priceUnits:
differenceRAWD,
for those required
features you will also
receive a complete new Limited Warranty (with the full Applicable Warranty Period) for
Split-System
Heat
Pumps:
RPWC, does
RPWE.
the new replacement
unit.
The Manufacturer
not authorize or warranty any
online/internet
sale
of
equipment
through
auction
websites
or anyRHGG.
other method of
Electric
Furnaces/Air
Handlers:
RHGE,
RHGF,
online sales direct to the consumer.
RLPL, RLRL-C, RQNL, RQPL, RQNM, RQPM, RQPW, RQRM, RRPL, RRNL,
LIMITED
LIFETIME:
For RACA14,
Factory-Option,
Stainless-Steel
RSNL,
RSNM, RSPL,
RSPM, RACA13,
RACA15, RGEA13,
RGEA14,
Heat AExchanger
ONLY
when
installed
in a after
residential
appliRGEA15.
Conditional Parts
Warranty
of TEN
(10) YEARS
the Effective
Date
applies
if the on
following
are satisfied:
cation
the conditions
following
models: RKKA, RKMA, RKKB,
a) RKMB,
The unit is RKNB,
installed in RRKA,
a residential*
application,
is still owned
the original purRRMA,
RRNA,
the by
Manufacturer
chaser, in the original installation; AND
warrants the primary heat exchanger and the secondary heat
b) Warranty is registered with the Manufacturer within 60 days of original installation
exchanger
to the
Original
Owner
for his
or
or
closing of the(condensing
purchase of yourcoil)
residence.
Product
registration
is available
online
her
lifetime, provided the
furnace
is installed
and used
in the
at
www.RegisterMyUnit.com.
Please
refer to the
Limited Warranty
Coverage
and
Exclusions
this warranty
card for additional
information.
Original on
Owner’s
principal
residence,
subject to proof of purHEATchase
EXCHANGERS:
and such installation. For any subsequent owner (or the
TENoriginal
(10) YEARS:
The where
Applicable
is TENLimited
(10) YEARS
after the
owner
theWarranty
abovePeriod
lifetime
Warranty
Effective Date. If the factory standard heat exchanger fails during the Applicable
conditions
are
not
or
cease
being
met),
or
if
the
furnace
is
Warranty Period, the Manufacturer will furnish a replacement factory standard heat
installed
for non-residential
The
Manufacturer
exchanger.
If a replacement
is not availableuse,
for any
reason,
the Manufacturerwarrants
shall have
the right
instead to allow
credit in the amount
of the
distributor cost
forexchanger
an equivalent
the primary
heataexchanger
and the
secondary
heat
heat exchanger when applied to the purchase of any other unit from the Manufacturer.
for an Applicable Warranty Period of TWENTY (20) YEARS
TWENTY (20) YEARS: The Applicable Warranty Period is TWENTY (20) YEARS
the Effective
Date. steel heat exchangers when installed in a commerafterafter
the Effective
Date on stainless
cial application only for Models: RKHL, RKNN, RKPN, RKQN, RKMA, RKMB,
COMPRESSORS:
RKKL, RKNL, RKPL, RKRL-C, RRNL, RRPL, RRRL, RQPW, RGEA13, RGEA14,
RGEA15,
FIVERGEA16.
(5) YEARS: The Applicable Warranty Period on comCONDITIONAL
LIFETIME
LIMITED after
WARRANTY:
Only for
Models: RKNL
pressors is FIVE
(5) YEARS
the effective
date.
(AJA or BVA option code), RKPL (AJA or BVA option code), RKNN, RKPN, RKQN,
RQPW,
RRNL
or JHA option
RRPL (AJA
or JHA option
code)
TEN
(10)(AJA
YEARS:
The code),
Applicable
Warranty
Period
onRGEA16
com(AJA
or JHA option
code),(10)
RRRL,
RGEA14after
(AJA or
JHA
option code),
RGEA15
pressors
is TEN
YEARS
the
Effective
Date
only(AJA
for
or JHA option code), RGEA16. The Manufacturer warrants the primary stainless steel
RQMA,
RQNJ,
RRMA,
RRNA,Owner
RSMA,
heatmodels:
exchanger when
installedRQMJ,
in a residential
application
to the Original
for his
or her
lifetime,RSNA,
providedRSNJ,
the unit RJMA,
is installedRKMA,
and used inRLMA.
the Original Owner’s princiRSMJ,
pal residence, subject to proof of purchase and such installation, AND if the following
EXCLUSIONS
THIS
LIMITED WARRANTY WILL NOT
additional conditions–are
satisfied:
a) APPLY
The unit is TO:
installed in a residential* application, is still owned by the original purchaser, in the original installation; AND
a) damages, malfunctions, or failures resulting from failure to
b) Warranty
is registered
the Manufacturer
withinthe
60 days
installation
properly
install,with
operate
or maintain
unitofinoriginal
accordance
or closing of the purchase of your residence. Product registration is available online
with
the
manufacturer’s
instructions;
at www.RegisterMyUnit.com. Please refer to the Limited Warranty Coverage and
Exclusions on this
warranty card for
b)damages,
malfunctions,
oradditional
failuresinformation.
from abuse, accident,
fire,
flood and
the(orlike;
For any
subsequent
owner
the Original Owner where the above lifetime Limited
Warranty conditions are not met or cease being met), or if the unit is installed for nonc) parts use,
installed
with the unit
or used
in connection
with
norresidential
the Manufacturer’s
warranty
on the
primary stainless
steel
heat
mal maintenance,
such
as cleaning
replacing
air filters,
exchanger
is for an Applicable
Warranty
Period of or
TWENTY
(20) YEARS
after the
concrete
Effective
Date. pads, refrigerant, thermostats, or tubing;
EXCLUSIONS
– In addition
to the
specific exclusions
set forthStates
in the other
sections of
d)units which
are not
installed
in the United
or Canada;
this Limited Warranty document, THIS Limited Warranty WILL NOT APPLY TO:
units which
are not
installed
in accordance
with applicable
a)e)damages,
malfunctions,
or failures
resulting
from failure to properly
install, operate
and good
trade with
practices;
orcodes,
maintainordinances
Covered Equipment
in accordance
the Manufacturer’s instructions;
b)f) damages,
malfunctions,
or failuresorcaused
by misuse,
abuse,
damages,
malfunctions,
failures
caused
byaccident,
the usecontaminatof any
ed
or corrosive atmosphere,
freight damage,
fire, flood, freeze,
lightattachment,
accessoryvandalism,
or component
not authorized
by the
ning,
acts of war, actsorof God and the like;
Manufacturer;
c) damages, malfunctions, or failures caused by improper conversion from natural
g)units
moved
from
original
location.
gas to LP
gas or LP
gas tothe
natural
gas fuelinstallation
source;
d)
parts
installed
with
Covered
Equipment
or
used
in
connection
normalcover
mainSHIPPING COSTS: This Limited Warranty doeswith
NOT
tenance,costs.
such as You
cleaning
or responsible
replacing air filters,
refrigerant,
thermostats,
tubing,
or
shipping
are
for
the
cost
of
shipping
warconcrete pads;
ranty replacement parts from our factory to the distributor and
e) Covered Equipment which is not installed in the United States or Canada;
from the distributor to the location of your product. You also are
f) Covered Equipment which is not installed by a qualified, trained HVAC profesresponsible
for the with
costapplicable
of shipping
parts
thetrade
distributor
sional in accordance
codes, failed
ordinances
and to
good
practices;
and
for
incidental
costs
incurred
locally,
including
handling
g) damages, malfunctions, or failures caused by the use of any attachment,
accessory
or component
authorized
by the Manufacturer;
charges.
(If innot
Alaska,
Hawaii,
or Canada you also must pay the
h)
Coveredcosts
Equipment
moved fromthe
thefailed
originalpart
installation
shipping
of returning
to thelocation;
port of entry into
i) Covered
Equipment
when States.)
operated with system components (indoor unit, outdoor
the
continental
United
unit, coil and refrigerant control devices) or accessories which do not match or
LABOR
COSTS:
This
Limited by
Warranty
does NOT cover any
meet the
specifications
recommended
the Manufacturer;
labor
orEquipment
expenses
for service,
NOR
for removing
or sold
rein-to
j) anycosts
Covered
manufactured
by the
Manufacturer
that has been
the consumer
the internet
or auction website,
has not
beenor
installed
by a
stalling
parts. via
You
are responsible
for alland
labor
costs
expenstrained, qualified HVAC professional.
EFFECTIVE
and APPLICABLE
PERIODS:
The Effective
Date
PackagedDATE
Gas/Electric
Units:WARRANTY
RRKA, RRMA,
RRNA,
RKKA,
of warrantyRKKB,
coverage isRKMB,
the date ofRKNB.
manufacture plus six (6) months.
RKMA,
APPLICABLE WARRANTY PERIODS:
A Ten (10) year
Limited
WarrantyRQKA,
applies to RQKJ,
the following
Manufacturer’s
Packaged
Heat
Pumps:
RQMA,
RQMJ,single-phase
RQNJ,
heating and
cooling models
component parts installed in RESIDENTIAL* applicaRJKA,
RJMA,
RJKB,andRJMB
tions (a FIVE year Limited Warranty applies to COMMERCIAL applications) except for
certain models,Cooling-Only
heat exchangers, compressors,
installation
locations
and non-matching
Packaged
Units: RSKA,
RSKJ,
RSMA,
RSMJ,
coils whoseRSNJ,
applicable
WarrantyRLMA,
Periods are
listed below
under “Exceptions”.
RSNA,
RLKA,
RLKB,
RLMB,
RLNB.
Package Gas Electric Units: RRRL, RGEA16
EFFECTIVE
DATE
and
WARRANTY
PERIODS:
The
A Five (5) year Limited
Warranty
applies
to the following Manufacturer’s
single-phase
heating and Date
coolingofmodels
and component
installed
(not
Effective
warranty
coverageparts
is the
dateinofRESIDENTIAL*
original instalcommercial) applications except for certain models, heat exchangers, compressors,
lation,
if
properly
documented;
otherwise
the
date
of
manufacinstallation locations and non-matching coils whose applicable Warranty Periods are
ture,
plus under
six (6)
months.
listed below
“Exceptions”.
Package Dual Fuel: RQPW
APPLICABLE
WARRANTY PERIODS:
Package Gas Electric Units: RKNN, RKPN, RKQN, RKNL, RKPL, RKRL-C,
RRNL,
RGEA13,The
RGEA14,
RGEA15 Warranty Period is only ONE
ONE RRPL,
(1) YEAR:
Applicable
Package
Heat after
Pumps:
RJNL,
RJPL, RQNL,
RQPM, RQRM
(1) YEAR
the
Effective
Date RQNM,
for all RQPL,
three-phase
equipment
Package Air Conditioners: RLNN, RLPN, RLQN, RLNL, RLPL, RLRL-C, RSNL,
and single-phase
equipment
installed
in commercial application
RSNM,
RSPL, RSPM, RACA13,
RACA14,
RACA15
(except
exchanger).
A One (1) for
year heat
Limited
Warranty applies to the following Manufacturer’s single-phase
and three-phase heating and cooling models and components installed in COMMERFIVE
(5) YEARS:
The
Applicable
Warranty
is FIVE
(5)
CIAL applications
except for
certain
models, heat
exchangers,Period
compressors,
installation
locations andafter
non-matching
coils whose
applicable
Periods areunits
listed and
below
YEARS
the Effective
Date
for allWarranty
single-phase
under “Exceptions”.
components
and parts installed in residential (not commercial)
Commercial Coils: RCCL, RCCU
application except for certain models of heat exchangers and
Package Gas Electric Units: RKNN, RKPN, RKQN, RKHL, RKKB, RKKL, RKNL,
compressors
noted RKMA,
below.RKMB, RRNL, RRPL, RRRL, RGEA13, RGEA14,
RKRL,
RKPL, RKRL-C,
RGEA15
HEAT EXCHANGERS:
Package Air Conditioners: RLNN, RLPN, RLQN, RLHL, RLKB, RLKL, RLPL,
RLRL-C,
RSNL, RLRL,
RSPL,
RACA13, RACA14,
If theRLMB,
heatRLNL,
exchanger
failsRSNM,
during
theRSPM,
Applicable
Warranty
RACA15
Periods listed below, the Manufacturer will furnish a replacePackage Heat Pumps: RJMB, RJNL, RJPL, RQNL, RQNM, RQPL, RQPM, RQRM
ment heat
exchanger.
a replacement
is not available for any
Split-System
Condensing
Units:IfRAWE,
RAWL
reason, the
shall have the right to instead allow
Split-System
HeatManufacturer
Pumps: RPWE, RPWL
a credit
in the amount
the then
Electric
Furnace/Air
Handlers:of
RHGG,
RHGL,current
RHGM suggested retail sellEXCEPTIONS:
ing price of the heat exchanger (or an equivalent heat
COMPRESSORS:
exchanger) toward the purchase of any other of the
TEN
(10) YEARS: Only
for models: RJNL,
RKNN, RKPN,
RKQN,
RKNL,
Manufacturer’s
combination
gas RJPL,
heat-electric
cooling
air conRKPL, RKRL-C, RLNL, RLNN, RLPN, RLQN, RLPL, RLRL-C, RQNL, RQNM,
ditioner:
RQPL,
RQPM, RQPW, RQRM, RRNL, RRPL, RRRL, RSNL, RSNM, RSPL, RSPM,
RACA13, RACA14, RACA15, RGEA13, RGEA14, RGEA15, RGEA16. The Applicable
TEN
(10) isYEARS:
The Applicable
Warranty
Period oninHeat
Warranty Period
TEN (10) YEARS
after the Effective
Date for compressors
all sinis TENinstalled
(10) YEARS
after
the Effective Date for
gle Exchangers
and three-phase products
in residential*
applications.
ForFactory-Standard
any subsequent owner (or
the Original
Owner where the above 10 Year Compressor
Heat
Exchangers.
Limited Warranty conditions are not met or cease being met), or if the unit is installed
The Applicable
Period
for TWENTY
non-residential(20)
use, YEARS:
the Manufacturer’s
warranty on Warranty
the compressor
is foronan
Applicable
Warranty PeriodisofTWENTY
FIVE (5) YEARS
the Effective
Heat Exchangers
(20)after
YEARS
afterDate.
the effective
FIVE
(5) YEARS:
The Applicable Warranty
Period is FIVE
(5) YEARS
after the
date
for Factory-Option
Stainless-Steel
heat
Exchangers
Effective Date for compressors in all single and three-phase products installed in comONLY
when installed in a commercial application on the folmercial
applications.
lowing models: RKKA, RKMA, RKKB, RKMB, RKNB,
PARTS:
es, unless a labor service agreement exists between you and your
CONDITIONAL
TEN (10)
YEAR PARTS WARRANTY: Only for models: RJNL, *Residential Application is defined as any single-family dwelling, which includes condominiums,
RRKA, RRMA,
RRNA.
contractor.
duplexes
and homes.
RJPL, RKNN, RKPN, RKQN, RKNL, RKPL, RKRL-C, RLNN, RLPN, RLQN, RLNL,
KEEP THIS WARRANTY FOR YOUR RECORDS DO NOT MAIL!
9
92-26150-10-25
SUPERSEDES 92-26150-10-24
SHIPPING
COSTS:
This Limited
Warranty does NOT
cover shipping costs. You
HOW
TO
OBTAIN
WARRANTY
PERFORMANCE:
Youare
responsible for the cost of shipping warranty replacement parts from our factory to the
must
promptly
report
any
failure
covered
by
this
Limited
Manufacturer's distributor and from the distributor to the location of your Covered
Equipment.
responsible for
the cost of shipping
failed parts Normally,
to the distribuWarrantyYou
toalso
theareinstalling
contractor
or distributor.
tor
for incidental
costs incurred
locally,
including
handling
(If in Alaska,
theand
installing
contractor
from
whom
the unit
wascharges.
purchased
will
Hawaii or Canada, you also must pay the shipping costs of returning the failed part to
be
able
to
take
the
necessary
corrective
action
by
obtaining
the port of entry into the continental United States.)
LABOR COSTS: This Limited Warranty does NOT cover any labor costs or expenses for
the contractor
is not available,
contact
any local
service,
NOR for removing
or reinstallingsimply
parts. You
are responsible
for allcontraclabor costs
torexpenses,
handling
the
Manufacturer’s
conditioning
products.
The
or
unless
a labor
service agreementairexists
between you and
your contractor.
through his air conditioning distributor any replacement parts. If
HOW TO OBTAIN WARRANTY CLAIMS ASSISTANCE: You must
your telephone
directory
by Limited
contacting
airinstalling
conditioning
promptly
report any failure
covered or
by this
Warrantyanto the
contractor
or
distributor. Normally,
the installing
contractor
from whom the Covered
Equipmentthe
was
distributor
associated
with the
Manufacturer.
If necessary,
purchased
willoffice
be able can
to take
the necessary
action by obtaining through his
following
advise
you ofcorrective
the nearest.
Manufacturer's air conditioning distributor any replacement parts. If the contractor is not
available,
simply contact any
other local contractor handling the Manufacturer's air conAir Conditioning
Division
ditioning products. The name and location of a local contractor can usually be found in
of
Rheem
Manufacturing
Company
your telephone directory or by contacting
the Manufacturer's air conditioning distributor.
P.O. Box 17010
(FOR CALIFORNIA ONLY)
P.O. Box 17010
(FOR CALIFORNIA ONLY)
5600
Greenwood
14300
Alondra
Boulevard
5600
OldOld
Greenwood
Road Road
14300
Alondra
Boulevard
Fort
Smith,
Arkansas
72917-7010
LaMirada,
California90638
90638
Fort
Smith,
Arkansas
72917-7010 LaMirada,
California
479-646-4311
866-251-4090
479-646-4311
866-251-4090
name and location of a local contractor can usually be found in
HOWEVER, ANY REPLACEMENTS ARE MADE SUBJECT
TO VALIDATION BY THE MANUFACTURER’S IN-WARRANTY COVERAGE. An item to be replaced must be made
available in exchange for the replacement.
HOWEVER, ANYWARRANTY
PART REPLACEMENTS
ARE MADE
TO
EXCLUSIVE
– LIMITATION
OFSUBJECT
LIABILIVALIDATION BY THE MANUFACTURER OF IN-WARRANTY COVERAGE. Any
TY:
This
Limited
Warranty
is
the
ONLY
warranty
given
by
the
part to be replaced must be made available in exchange for the replacement.
Manufacturer. No one is authorized to make any warranties on
EXCLUSIVE WARRANTY – LIMITATION OF LIABILITY: This Limited Warranty
behalf
of the
Manufacturer.
ANY IMPLIED
is the ONLY
warranty
given by the Manufacturer.
No one is WARRANTIES,
authorized to make any
warranties on behalfMERCHANTABILITY
of the Manufacturer. ANY IMPLIED
INCLUDINCLUDING
OR WARRANTIES,
FITNESS FOR
A
ING MERCHANTABILITY
OR FITNESS
FOR ANOT
PARTICULAR
PURPOSE,
SHALL
PARTICULAR
PURPOSE,
SHALL
EXTEND
BEYOND
NOT EXTEND BEYOND THE APPLICABLE WARRANTY PERIODS SPECIFIED
THE
APPLICABLE
WARRANTY
PERIODS SPECIFIED
IN
IN THIS
LIMITED WARRANTY.
THE MANUFACTURER'S
SOLE LIABILITY
WITH RESPECT
TO WARRANTY.
DEFECTIVE PARTS THE
OR FAILURE
SHALL BE AS SET
THIS
LIMITED
MANUFACTURER’S
FORTH IN THIS LIMITED WARRANTY, AND ANY CLAIMS FOR INCIDENTAL
SOLE
LIABILITYDAMAGES
WITH RESPECT
TO DEFECTIVE
PARTS
OR CONSEQUENTIAL
ARE EXPRESSLY
EXCLUDED. Some
states do
OR
FAILURE
BE
SET
FORTH
THIS
LIMITED
not allow
limitationsSHALL
on how long
an AS
implied
warranty
lasts, IN
or for
the exclusion
of incidental or consequential
damages,
so the
above limitation
exclusion may not apply
WARRANTY,
AND
ANY
CLAIMS
FORor INCIDENTAL
ORto
you.
CONSEQUENTIAL DAMAGES ARE EXPRESSLY
authorize,
receive any on
benefit
any
The Manufacturer does
notstates
EXCLUDED.
Some
do recommend
not allow orlimitations
howfrom
long
claims processing or similar fees charged by others to process warranty claims for any
an
implied
warranty
lasts,
or
for
the
exclusion
of
incidental
or
unit or component part(s). The Manufacturer will not reimburse any party for their, or
consequential
damages,covered
so theinabove
limitation
exclusion may
any other, fee not specifically
this Limited
Warrantyor
document.
not
apply to you. This Limited Warranty gives you specific legal
This Limited Warranty gives you specific legal rights, and you may also have other
rights,
andvary
youfrom
may
have other rights which vary from state
rights which
statealso
to state.
to
state.
The Manufacturer suggests that you immediately complete the information below on
The
Manufacturer
that you
immediately
the
this Limited
Warranty andsuggests
retain this Limited
Warranty
Certificate incomplete
the event warraninformation
at the
bottom
ofproper
this documentation.
Limited Warranty Certificate
ty service is needed
and that
you keep
and retain
this Limited Warranty Certificate in the event warranOTHER
PRODUCTS:
ty service is needed and that you keep proper documentation of
ONE (1) YEAR: The Applicable Warranty Period is only ONE (1) YEAR after the
the
dateDate
of installation
(e.g. a dated
receipt).
Effective
for any other products,
including
commercial equipment and singlephase equipment installed in commercial applications.
COMPLETE
THE FOLLOWING
INFORMATION.
PLEASE COMPLETE
THE USER
FOLLOWING
USER INFORMATION:
KEEP THIS WARRANTY FOR YOUR RECORDS – DO NOT MAIL!
Name of Owner: _______________________________________________________________
Owner Name:
Owner’s Address: ______________________________________________________________
Owner Address:
City/State/Zip: _________________________________________________________________
City/State(Province)/Postal Code:
Date of Original Installation: _____________________________________________________
Date of Original Installation:
Name of Installing Contractor: ___________________________________________________
Installing Contractor Company Name:
Address of Installing Contractor: __________________________________________________
Installing Contractor Telephone:
TelephoneContractor
of InstallingAddress:
Contractor: ________________________________________________
Installing
City/State/Zip: _________________________________________________________________
City/State(Province)/Postal
Code:
ModelNumber:
Number: ________________________________________________________________
Model
Serial
SerialNumber:
Number: _________________________________________________________________
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