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Nortel Mobile Communication 3100
Nortel Mobile Communication
3100 Fundamentals
Release: 3.0
Document Revision: 01.03
www.nortel.com
NN42030-109
.
Nortel Mobile Communication 3100
Release: 3.0
Publication: NN42030-109
Document release date: 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF
ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are
subject to change without notice.
Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
.
3
.
Contents
New in this release
5
Features 5
Symmetrical mid-call features 5
Device handoff 5
Network deployment 6
Administration enhancements 6
Other changes 6
Technical documentation changes 7
New technical documents 7
Retired technical documents 7
Restructured technical documents 8
Overview
Mobile Communication 3100 Overview
9
11
MC 3100 product 11
MC 3100 architecture 11
MC 3100 features 13
Call Screening feature 15
MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100
for Windows Mobile
17
MCC 3100 overview 17
MCC 3100 for BlackBerry 18
MCC 3100 for Nokia 18
MCC 3100 for Windows Mobile 18
MCC 3100 hardware and software 18
Supported devices 19
MCC 3100 software installation 20
MCC 3100 administration and security 21
MCG 3100
MCG 3100 overview 23
MCG 3100 features 23
MCG 3100 server components 24
Hardware components 24
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
23
4
Software components 24
MCG 3100 installation and configuration 25
MCG 3100 administration and security 25
Administration 25
Licensing 26
Certificates 26
Other components
CS 1000 Enterprise Common Manager
LDAP server 27
27
27
Documentation roadmap
29
Roadmap 29
MC 3100 documentation packaging 29
Information quality 32
Text conventions 32
Modular, task-based information 33
Work flows and task flows 33
Structure of work flows, task flows, and procedures 33
Customer service 34
Updated versions of documentation 35
Getting help 35
Express Routing Codes 35
Additional information 35
MC 3100 communication call flows
MCG
MCG
MCG
MCG
MCG
3100
3100
3100
3100
3100
Terminology
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
37
registration process 37
client registration process 38
call termination process 40
call origination - Direct Dial call process 42
call origination - Call-me-First process 44
47
5
.
New in this release
The following sections detail what is new in Nortel Mobile Communication
3100 (MC 3100) for Release 3.0.
•
•
"Features" (page 5)
"Other changes" (page 6)
Features
See the following sections for information about feature changes.
•
•
•
•
"Symmetrical mid-call features" (page 5)
"Device handoff " (page 5)
"Network deployment" (page 6)
"Administration enhancements" (page 6)
Symmetrical mid-call features
MC 3100 Release 3.0 introduces a group of mid-call features for Windows
Mobile, BlackBerry and Nokia clients that permits access a group of
mid-call PBX features from the Nortel Mobile Communication Client 3100
(MCC 3100). The symmetrical mid-call features ensure a consistent user
interface. Nortel Communication Server 1000 (CS 1000) Release 5.5
supports the mid-call features. Customers with CS 1000 Release 5.0
systems cannot access these features.
Device handoff
Device handoff permits the MCC 3100 user to hand off an established call
between the mobile phone and the desk phone. The desk phone must be
configured with a handoff key. Device handoff can be used only when
the desktop phone and the universal extension share the same primary
DN in a single call arrangement. When the desktop and MCC 3100 user
are in a multiple call arrangement, the user can transfer the call between
appearances. A conference circuit is required to perform this operation. If
a conference device is not available, the key will not function.
The CS 2100 does not support the Device handoff feature.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
6 New in this release
Network deployment
In MC 3100 Release 3.0, all calls go through the MCG 3100. The
CS 1000 Release 5.5 system represents each MCC 3100 users with a
single Universal Extension (UEXT). The CS 1000 Release 5.0 system
represents each MCC 3100 users using Personal Call Assistant (PCA).
Administration enhancements
The Enterprise Common Manager (ECM) integrates the MC 3100
Management tools with the Nortel Enterprise Management tools to simplify
MC 3100 administration. The ECM:
•
•
•
•
•
Launches the administrative user interface
Permits single-sign-on
Performs certificate generation and distribution
Performs SNMP fault consolidation
Integrates with the Enterprise Subscriber Manager to create fixed
mobile convergence line (FMCL) universal extensions (UEXTs) for
MC 3100 users
You configure the MCG 3100 as a member of the ECM cluster. During
installation, the installation script prompts the installer for ECM information.
After the ECM installation, you can only access the MCG 3100 Web
Console after authenticating with the ECM.
Attention:
The Web Console does not support the ECM roles.
For information about the interworking of the MC 3100 and ECM, see
Nortel Mobile Communication 3100 and Communication Server 1000
Solution Integration Guide (NN49000-315).
Other changes
Nortel Mobile Communication 3100 Fundamentals (NN42030-109) is new
for MC 3100 Release 3.0.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
Technical documentation changes
7
Revision history
July 2009
Standard 01.03. This document is issued to support
Nortel Mobile Communication 2100 Release 3.0 and the
Communication Server 2100 (CS 2100). Information
regarding the CS 2100 is added.
April 2009
Standard 01.02. This document is up issued to update
technical content to remove the following sections:
September 2008
•
•
Installing the ECM MCG 3100 software
•
•
Upgrading to a different network framework
Adding the MCG 3100 as an element from the primary
ECM
Accessing the MC 3100 Web Console from the ECM
Standard 01.01. This document is issued to support
Nortel Mobile Communication 3100 Release 3.0.
Technical documentation changes
This chapter identifies new, retired, and restructured technical documents
for MC 3100.
•
•
•
"New technical documents" (page 7)
"Retired technical documents" (page 7)
"Restructured technical documents" (page 8)
For information on the complete documentation suite, see "Documentation
roadmap" (page 29)
New technical documents
The following documents are new in MC 3100 for Release 3.0.
•
•
•
Nortel Mobile Communication 3100 Fundamentals (NN42030-109)
•
Nortel Mobile Communication 3100 Release Notes (NN42030-404)
Nortel Mobile Communication 3100 Troubleshooting (NN42030-700)
Nortel Mobile Communication 3100 and Communication Server 1000
Solution Integration Guide (NN49000-315)
Retired technical documents
The following documents are retired in MC 3100 for Release 3.0.
•
Nortel Mobile Communication Client 3100 for Windows Mobile Dual
Mode User Guide (NN42030-100)
•
Nortel Mobile Communication Client 3100 for Windows Mobile Dual
Mode Release Notes (NN42030-400)
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
8 New in this release
•
Nortel Mobile Communication Gateway 3100 Release Notes
(NN42030-403)
•
Nortel Mobile Communication Client 3100 for Windows Mobile Dual
Mode Administration (NN42030-601)
Restructured technical documents
The following documents are restructured in MC 3100 for Release 3.0.
•
Nortel Mobile Communication 3100 Planning and Engineering
(NN42030-200)
•
Nortel Mobile Communication 3100 Administration (NN42030-600)
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
9
.
Overview
This document describes the Nortel Mobile Communication 3100 product.
Navigation
•
•
"Mobile Communication 3100 Overview" (page 11)
•
•
•
•
•
"MCG 3100" (page 23)
"MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100 for
Windows Mobile" (page 17)
"Other components" (page 27)
"Documentation roadmap" (page 29)
"MC 3100 communication call flows" (page 37)
"Terminology" (page 47)
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
10 Overview
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
11
.
Mobile Communication 3100 Overview
This section gives an overview of the Mobile Communication 3100
(MC 3100) product and architecture.
Navigation
•
•
•
"MC 3100 product" (page 11)
"MC 3100 architecture" (page 11)
"MC 3100 features" (page 13)
MC 3100 product
The Nortel Mobile Communication 3100 (MC 3100) provides access to
voice and messaging services over a wireless and a cellular network and
extends commonly used Private Branch Exchange (PBX) features to
mobile devices.
MC 3100 supports several Nortel communication servers. This document
describes the interworking with MC 3100 and Nortel Communication
Server 1000 (CS 1000) or Communication Server 2100 (CS 2100). For
the list of supported communication servers, see the MC 3100 Product
Bulletin at www.nortel.com.
MC 3100 consists of the following components:
•
Nortel Mobile Communication Client 3100 (MC 3100) for three wireless
devices:
— MCC 3100 for BlackBerry
— MCC 3100 for Nokia
— MCC 3100 for Windows Mobile
•
Nortel Mobile Communication Gateway 3100 (MCG 3100) to
communicate between the clients and the communication server
MC 3100 architecture
The following diagram shows the MC 3100 network architecture.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
12 Mobile Communication 3100 Overview
Figure 1
MC 3100 and CS 1000 network architecture
The Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry,
the MCC 3100 for Nokia, the MCC 3100 for Windows Mobile and the
Nortel Mobile Communication Gateway 3100 (MCG 3100) depend on the
following communication server components:
Communication Server 1000
•
•
•
Call server
SIP Gateway
SIP Proxy Server (SPS)
For more information, see Nortel Mobile Communication 3100 Planning
and Engineering (NN42030-200).
Communication Server 2100
•
•
Call Server
Session Server Line or Adaptive Application Engine
— SIP lines
— SIP trunks for IP PBX
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
MC 3100 features
MC 3100 features
The following table lists the features available in MC 3100.
Table 1
MC 3100 features
Windows
Mobile
BlackBerry
Nokia
Cellular
Calls
WiFi
Calls
Cellular
Calls
WiFi
Calls
Cellular
Calls
WiFi
Calls
Single Enterprise number
reachability
√
X
√
X
√
X
Single Enterprise number
identity
√
X
√
X
√
X
Enterprise Calling
Restrictions (NCOS)
√
X
√
X
√
X
Single Enterprise Voice mail
support with cellular Voice
mail avoidance
√
X
√
X
√
X
Access to Enterprise Dial
Plan
√
X
√
X
√
X
Access to Corporate
Directory
√
X
√
X
X
X
Access to Local Directory on
Mobile device
√
X
√
X
√
X
Advanced Call Control:
Direct Outbound calls using
the Enterprise voice network
√
X
√
X
√
X
Advanced Call Control:
Call-me-First calls using the
Enterprise voice network
√
X
√
X
√
X
Advanced Call Control:
Dynamically redirect
incoming calls to any phone
number
√
X
√
X
√
X
Presence and Instant
message support within
closed MCC 3100 user
group
√
X
√
X
√
X
Microsoft Office
Communications Server
2007 (OCS 2007)
interoperability support
for voice calls
√
X
√
X
√
X
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
13
14 Mobile Communication 3100 Overview
Table 1
MC 3100 features (cont’d.)
Windows
Mobile
BlackBerry
Nokia
Cellular
Calls
WiFi
Calls
Cellular
Calls
WiFi
Calls
Cellular
Calls
WiFi
Calls
Integrated Virtual Private
Network (VPN) for Voice
over WLAN (VoWLAN)
security
N/A
X
N/A
X
N/A
X
Call Detail Recording (CDR)
√
X
√
X
√
X
Message Waiting Indicator
(MWI)
√
X
√
X
√
X
Call Logs
√
X
√
X
√
X
Busy State (Active Call on
Mobile appears on other
line appearances and OCS
presence)
√
X
√
X
√
X
Device Handoff: Move call
from Mobile to Desk phone
or vice versa
√
X
√
X
√
X
Network Handoff: Active call
moved from cellular to WiFi
interface of mobile phone, or
vice versa
√
X
X
X
X
X
Mid Call Feature: Hold
√
X
√
X
√
X
Mid Call Feature: Retrieve
√
X
√
X
√
X
Mid Call Feature:
Consultation call
√
X
√
X
√
X
Mid Call Feature: Drop
consultation call, Back to
held call
√
X
√
X
√
X
Mid Call Feature: Swap
between consultation and
primary call
√
X
√
X
√
X
Mid Call Feature: Blind
transfer
√
X
√
X
√
X
Mid Call Feature:
Consultative transfer
√
X
√
X
√
X
Mid Call Feature: Ad hoc
conference
√
X
√
X
√
X
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
MC 3100 features
15
Table 1
MC 3100 features (cont’d.)
Windows
Mobile
BlackBerry
Nokia
Cellular
Calls
WiFi
Calls
Cellular
Calls
WiFi
Calls
Cellular
Calls
WiFi
Calls
Instant Conferencing: Invite
a list of participants defined
by a group list
√
X
√
X
√
X
Release 2.0 user interface
X
X
X
X
√
X
Release 3.0 user interface
√
X
√
X
X
X
Over the air download of
client
√
X
√
X
√
X
Call Screening feature
By default, all clients have the call screening feature enabled. When call
screening is enabled, users see a call for each incoming call that presents
the numbers that the call can be answered on. When the user chooses a
number on the MCC 3100 incoming call dialog to answer the call, all other
phones stop ringing and the call present on the selected telephone.
When call screening is disabled, the MCC 3100 no longer presents a
dialog for each incoming call. The client automatically instructs the MCG
3100 to send a real cellular call to the mobile phone. The following things
must be considered when choosing call screening disabled:
•
On most cellular networks it can take 5, 10 or more seconds to make a
call to a cell phone. For incoming calls, MCC 3100 users see their desk
phone ring immediately; however it may take 5, 10 or more seconds for
the cellular call to arrive at the mobile phone.
•
Due to the delay in the cellular network placing calls to the mobile
phone, you may need to increase the number of ring cycles before Call
Forward No Answer triggers, to give users sufficient time to answer
calls.
Otherwise users may only see the call ringing on the mobile device for
a short period of time.
•
When call screening is disabled, all phones continue ringing until one of
the ringing devices answers the call.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
16 Mobile Communication 3100 Overview
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
17
.
MCC 3100 for BlackBerry, MCC 3100
for Nokia, and MCC 3100 for Windows
Mobile
Mobile Communication 3100 (MC 3100) provides software applications,
called the Mobile Communication Clients 3100 (MCC 3100), which extend
the MC 3100 functionality to the following devices:
•
•
•
Research in Motion (RIM) BlackBerry
•
•
"MCC 3100 overview" (page 17)
Nokia
Handheld devices that support Microsoft Windows Mobile Version 5.0
(WM5) and Windows Mobile Version 6.0 (WM6).
Navigation
"MCC 3100 hardware and software" (page 18)
MCC 3100 overview
These clients support cellular voice services. The MCC 3100 provides
communication using the Mobile Communication Gateway 3100 (MCG
3100). The client extends Enterprise features, hosted within the Enterprise
infrastructure, to mobile phones.
The following sections explain the device-specific information.
•
•
•
"MCC 3100 for BlackBerry" (page 18)
"MCC 3100 for Nokia" (page 18)
"MCC 3100 for Windows Mobile" (page 18)
For more information on the individual clients, see:
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
18 MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100 for Windows Mobile
•
Nortel Mobile Communication Client 3100 for BlackBerry User Guide
(NN42030-101)
•
Nortel Mobile Communication Client 3100 for Nokia User Guide
(NN42030-102)
•
Nortel Mobile Communication Client 3100 for Windows Mobile User
Guide (NN42030-107)
MCC 3100 for BlackBerry
The MCC 3100 for BlackBerry operates on RIM BlackBerry devices. The
MCC 3100 for BlackBerry is a single mode client that provides single-mode
communication using the Mobile Communication Gateway 3100
(MCG 3100).
The Enterprise-hosted BlackBerry Enterprise Server (BES) defines the
data networking requirements between the BlackBerry device and the
BES. The BES configuration must include the BlackBerry Mobile Data
System (MDS) to allow the MCC 3100 for BlackBerry to route Hypertext
Transfer Protocol (HTTP) traffic to the BES, and then to the Enterprise
MCG 3100.
When you deploy the MCG 3100, data originates from the BES for all of
the MCC 3100 for BlackBerry clients. The RIM infrastructure manages the
boundary between the untrusted and trusted network, making the overall
solution deployment less complex.
MCC 3100 for Nokia
The MCC 3100 for Nokia operates on Nokia mobile devices. The
MCC 3100 for Nokia connects directly to the MCG 3100 and requires a
Wireless Access Point or an Internet connection through the Enterprise
firewall.
The MCC 3100 for Nokia does not contain integrated VPN software. Any
industry-standard VPN software for the Nokia device can be used.
MCC 3100 for Windows Mobile
The MCC 3100 for Windows Mobile operates on a wireless-enabled
Windows Mobile handheld device. MCC 3100 for Windows is available in
Single Mode and Dual Mode. The difference between Single Mode and
Dual Mode is that Dual Mode enables the MCC 3100 to make and receive
SIP calls over WiFi. For supported modes, see the MC 3100 Product
Bulletin at www.nortel.com.
MCC 3100 hardware and software
This section documents the hardware and software for MCC 3100.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
MCC 3100 hardware and software
19
Supported devices
MCC 3100 supports the devices in the following table.
Attention: The following table displays the supported devices at the time
this document was released. For a complete list of supported devices, see
the MC 3100 Product Bulletin at http://www.nortel.com.
Table 2
Supported devices
Device brand
Model
number
Operating
System
MC 3100
Release 2.0
MC 3100
Release 2.1
MC 3100
Release 3.0
BlackBerry
71XX
RIM
S
S
S
BlackBerry
7230
RIM
S
S
BlackBerry
7290
RIM
S
S
BlackBerry
7730
RIM
S
S
BlackBerry
8700c
RIM
S
S
S
BlackBerry
8707v
RIM
S
S
S
BlackBerry
8707h
RIM
S
S
S
BlackBerry
8100 (Pearl)
RIM
S
S
S
BlackBerry
8800
RIM
S
S
S
BlackBerry
8830
RIM
S
S
S
BlackBerry
8300 (Curve)
RIM
S
S
BlackBerry
8310 (Curve)
RIM
S
S
BlackBerry
8320 (Curve)
RIM
S
S
Motorola
Q
WM5
S
S
Motorola
Q (9h)
WM6
S
S
Nokia
E50
Symbian
S
Nokia
E51
Symbian
S
Nokia
E60
Symbian
S
S
S
Nokia
E61
Symbian
S
S
S
Nokia
E62
Symbian
S
S
Nokia
E65
Symbian
S
S
Nokia
E90
Symbian
S
S represents single mode client in current release.
D2 represents dual mode with Release 2.0.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
S
20 MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100 for Windows Mobile
Table 2
Supported devices (cont’d.)
Device brand
Model
number
Operating
System
Nokia
N95
Symbian
Palm
750wx
WM5
S
S
Samsung
Blackjack
WM5
S
S
Sony-Ericsson
P990i
Symbian
Sony-Ericsson
P1i
Symbian
HP
iPAQ hw69xx
Series
WM5
D2, S
D2, S
HP
iPAQ 510
WM6
HTC
TyTn
WM5
HTC
TyTn
WM6
HTC
6800 (Titan)
WM5
HTC
6800 (Titan)
WM6
HTC
Universal
WM5
D2
D2
D2, S
HTC
Apache
WM5
D2
D2
D2, S
HTC
TyTn II
WM6
HTC
AT&T 8925/Ti
lt
WM6
HTC
S720
WM6
S
HTC
S620/S621
WM5
S
HTC
S620/S621
WM6
S
HTC
S710
WM6
S
MC 3100
Release 2.0
MC 3100
Release 2.1
MC 3100
Release 3.0
S
D2
S
D2
D2, S
D2, S
S
D2
D2
D2, S
S
S
S represents single mode client in current release.
D2 represents dual mode with Release 2.0.
MCC 3100 software installation
MCC 3100 software installs on the devices using one of the following
methods:
•
Over the air download: The device downloads the software from a web
page.
•
Computer download: The user downloads the software to a computer,
connects the device to the computer, and downloads the software to
the device.
•
Push download: For BlackBerry devices only, the BES can push the
software to the device.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
MCC 3100 hardware and software
MCC 3100 administration and security
After installing the MCC 3100 software, you must enter your account
username and password, the address of the MCG 3100, and your cell
phone number.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
21
22 MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100 for Windows Mobile
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
23
.
MCG 3100
The Nortel Mobile Communication Gateway 3100 (MCG 3100) interacts
with the Nortel Mobile Communication Client 3100 (MCC 3100) application
on mobile devices and the supporting communication server.
Navigation
•
•
•
•
•
"MCG 3100 overview" (page 23)
"MCG 3100 features" (page 23)
"MCG 3100 server components" (page 24)
"MCG 3100 installation and configuration" (page 25)
"MCG 3100 administration and security" (page 25)
MCG 3100 overview
The MCG 3100 facilitates communication between MCC 3100 and
Enterprise communication servers. The MCG 3100 supports the following
clients:
•
•
•
Nortel MCC 3100 for BlackBerry
Nortel MCC 3100 for Nokia
Nortel MCC 3100 for Windows Mobile Single Mode
This document refers to the supported clients using the generic term
clients.
MCG 3100 features
The MCG 3100 provides the MC 3100 Instant Conferencing feature.
The MCG 3100 administrator uses a Web-based administration tool that
enables administrators to perform the following tasks:
•
•
•
•
monitor the MCG 3100 and active MC 3100 Instant Conferencing
start, stop, and restart the MCG 3100 software processes
update the MCG 3100 operating parameters
monitor and manage clients
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
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24 MCG 3100
•
•
•
track statistics for the entire system or individual users
manage the distribution of client software
troubleshoot problems using the built-in packet capture tool
For more information, see Nortel Mobile Communication 3100
Administration and Security (NN42030-600).
MCG 3100 server components
Nortel supports MCG 3100 server software installations on the
CS 1000 Release 5.5 Linux Base only. The MCG 3100 software requires a
dedicated server. You cannot install any other software on the server.
For more information, see Nortel Mobile Communication 3100 Planning
and Engineering (NN42030-200).
Hardware components
The MCG 3100 software can be installed on one of the following COTS
servers:
•
•
HP DL320G4
IBM x306m
The following table describes the supported hardware requirements.
Table 3
Hardware components
Hardware
Specification
Processor
3.0 GigaHertz (GHz)
Memory
2 GigaByte Dynamic Random Access Memory
(GB DRAM)
Hard Disk Drive
80 GB Serial Advanced Technology
Attachment (SATA) Disk
Network Interface Card
two 1-GB Ethernet cards
Software components
The MCG 3100 software installation includes the following software
components:
•
Mobile Communication Gateway 3100 (MCG 3100)—enables the
clients to access advanced collaborative IP telephony services on the
enterprise network. Using the clients, users can search the corporate
directory, manage voice mail, dial by extension number, and hold
instant conferencing with predefined groups of users.
•
MCG 3100 Administration Server—includes the Web Console, a
Web-based tool that administrators use to start, stop, and reload
server processes, update operating parameters, monitor users, track
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MCG 3100 administration and security 25
messaging statistics, and manage the distribution of client software.
The Administration server also includes a database of server activity.
•
MCG 3100 Instant Conferencing Server—hosts ad hoc conference
calls with predefined groups of users within the enterprise network.
The Instant Conferencing server includes a database of instant
conferencing activities.
MCG 3100 installation and configuration
Before you install the Mobile Communication Gateway 3100 (MCG 3100)
server software, you must perform some preinoculation configuration and
verification. To progeniture the host server and the network enterprise
network, you must:
•
•
Install the Nortel Linux operating system (OS) on the host server.
Verify the enterprise network setup—the Lightweight Directory Access
Protocol (LDAP) servers and Domain Name Server (DNS) must be
installed and started.
After installing the MCG 3100 software, you must configure the MCG 3100
parameters to communicate with the following network elements:
•
•
•
Enterprise Communications Server (ECS)
Backup MCG 3100 (if installed)
Lightweight Directory Access Protocol (LDAP) Server
For more information on MCG 3100 Installation, see Nortel Mobile
Communication 3100 Installation and Commissioning (NN42030-300).
The MCG 3100 can be configured to work within the Nortel Enterprise
Common Manager (ECM) application. For more information on the ECM
and MC 3100 interworking, see:
•
•
Nortel Enterprise Common Manager Fundamentals (NN43001-116)
Nortel Mobile Communication 3100 and Communication Server 1000
Solution Integration Guide (NN49000-315)
MCG 3100 administration and security
This section describes administration, licensing, and certificate
management requirements for the MCG 3100. For more information,
see Nortel Mobile Communication 3100 Administration and Security
(NN42030-600).
Administration
MC 3100 administration is done through the MC 3100 Web Console. The
Web Console can be accessed using a Web address (either secure or
unsecure). The Web Console can also be accessed through the Enterprise
Common Manager (ECM).
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
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26 MCG 3100
Licensing
The MCG 3100 manages all licensing. The license file is installed on the
MCG 3100 and as each client registers, the licences are consumed.
For more information on licenses, see Nortel Mobile Communication
3100 Installation and Commissioning (NN42030-300) and Nortel Mobile
Communication 3100 Administration and Security (NN42030-600).
Certificates
A Public Key Infrastructure (PKI) uses Transport Layer Security (TLS)
certificates to provide server authentication and private communication.
With a PKI, the communication between the mobile clients and the
MCG 3100 server is secure.
To configure the PKI, the following tasks are required:
•
•
•
•
Enroll with a Certificate Authority (CA).
•
Install the root or intermediate (or both as required by the CA) and
signed certificates.
•
Distribute the CA root certificate.
Generate a Certificate Signing Request (CSR).
Obtain a signed TLS certificate.
Obtain the CA root certificate, intermediate certificate, or both as
required by the CA.
Some CAs, such as VeriSign or Entrust, charge a fee for their services.
Others, such as CACert or RapidSSL, provide free or low-cost solutions.
As an alternative to using a commercial CA, you can build your own. For
example, Microsoft Exchange Server includes tools that enable you to
build a CA server that is exclusive to your organization.
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27
.
Other components
This section documents other components in Mobile Communication 3100
(MC 3100).
Navigation
•
•
"CS 1000 Enterprise Common Manager" (page 27)
"LDAP server" (page 27)
CS 1000 Enterprise Common Manager
The Nortel Enterprise Common Manager (ECM) integrates the MC 3100
Management tools with the Nortel Enterprise Management tools to simplify
MC 3100 administration. The ECM:
•
•
•
•
•
Launches the administrative user interface
Permits single-sign-on
Performs certificate generation and distribution
Performs SNMP fault consolidation
Integrates with the Enterprise Subscriber Manager to create fixed
mobile convergence line (FMCL) universal extensions (UEXTs) for
MC 3100 users
The integration of MC 3100 with the ECM is optional. For more
information, see Nortel Mobile Communication 3100 and Communication
Server 1000 Solution Integration Guide (NN49000-315).
LDAP server
A Lightweight Directory Access Protocol (LDAP) server provides
information for the Corporate Directory in the MC 3100.
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28 Other components
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
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29
.
Documentation roadmap
This section provides an overview of all technical documentation available
for Nortel Mobile Communication 3100 (MC 3100). Additionally, this
section identifies where to download the latest documentation and
provides information about accessing customer service.
Navigation
•
•
•
•
•
"Roadmap" (page 29)
"Information quality" (page 32)
"Text conventions" (page 32)
"Modular, task-based information" (page 33)
"Customer service" (page 34)
Roadmap
This chapter lists and describes the documentation available for MC 3100.
MC 3100 documentation packaging
Nortel technical documents are organized according to a set of job
functions. For information about how the MC 3100 suite is organized, see
the following figure.
The Nortel Mobile Communication 3100 Installation and Commissioning
(NN42030-300) document applies only to CS 1000-based deployment. For
CS 2100-based deployment, contact Nortel services.
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NN42030-109 01.03 17 July 2009
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30 Documentation roadmap
Figure 2
MC 3100 documentation roadmap
Product fundamentals
Product fundamentals documentation includes overview and reference
information about the product and product documentation.
Document title
Description
Nortel Mobile Communication Client
3100 for BlackBerry User Guide
(NN42030-101)
This document describes installation,
configuration, and user instructions for
the Nortel Mobile Communication
Client 3100 (MCC 3100) for
BlackBerry.
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Roadmap
31
Document title
Description
Nortel Mobile Communication
Client 3100 for Nokia User Guide
(NN42030-102)
This document describes installation,
configuration, and user instructions for
the MCC 3100 for Nokia.
Nortel Mobile Communication Client
3100 for Windows Mobile User Guide
(NN42030-107)
This document describes installation,
configuration, and user instructions for
the MCC 3100 for Windows Mobile.
Nortel Mobile Communication Client
3100 for Windows Mobile Single Mode
Quick Reference (NN42030-108)
This document provides quick
reference information about using the
MCC 3100 for Windows Mobile Single
Mode.
Nortel Mobile Communication 3100
Fundamentals (NN42030-109)
This document describes what is
new in MC 3100, the MC 3100
product fundamentals, the MC 3100
documentation roadmap, and common
MC 3100 terminology.
Planning and engineering
Planning and engineering documentation provides the engineer with all the
information needed to plan and engineer an MC 3100 system.
Document title
Description
Nortel Mobile Communication
3100 Planning and Engineering
(NN42030-200)
This document describes the planning
and engineering guidelines for the
Nortel Mobile Communication 3100
(MC 3100).
Installation and commissioning
Installation and commissioning documentation enables you to install the
MC 3100 software and perform the initial configuration.
Documentation title
Description
Nortel Mobile Communication 3100
Installation and Commissioning
(NN42030-300)
This document describes the Nortel
Mobile Communication Gateway 3100
(MCG 3100) server installation.
Updates and patches
Updates and patches documentation enables you to upgrade your system,
and includes Release Notes.
Document title
Description
Nortel Mobile Communication 3100
Release Notes (NN42030-404)
This document describes service
updates (SU) and build-specific
software information.
Administration and security
Administration and security documentation enables you to securely
manage and maintain the system configuration, data, and users.
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32 Documentation roadmap
Document title
Description
Nortel Mobile Communication
3100 Administration and Security
(NN42030-600)
This document describes how to
manage and maintain the MC 3100
system configuration, data, and users.
Fault and performance management
Fault and performance management documentation enables you to
manage faults and optimize the performance of the MC 3100.
Document title
Description
Nortel Mobile Communication 3100
Troubleshooting (NN42030-700)
This document describes how
to troubleshoot issues, provides
workarounds, and related information.
Related documents
The following table lists the documents associated with MC 3100.
Document title
Description
Nortel Mobile Communication
3100 and Communication Server
1000 Solution Integration Guide
(NN49000-315)
This document describes integration
planning and configuration for the
MC 3100 and the Communication
Server 1000 (CS 1000).
Information quality
This chapter describes development stages for Nortel documentation and
defines quality levels for Draft, Preliminary, and Standard documents.
Documents are delivered with either a Draft, Preliminary, or Standard
designation for the entire book, but the content for a specific feature can
be at a different stage of development.
The status definitions are as follows:
•
Draft: Information is written and reviewed for technical content, but the
feature is still under development and change is expected.
•
Preliminary: Development of the feature content is complete and is
considered stable. Content was reviewed and tested internally.
•
Standard: The feature content was included in external trials and is
suitable for delivery to customers.
Text conventions
This chapter describes the text conventions used throughout the MC 3100
documentation suite.
Font
Convention
Courier bold
Indicates a command to enter at the command prompt.
Courier
Indicates Java code or system outputs.
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Modular, task-based information
Font
Convention
Bold font
Indicates a window, a selection, or an action.
Italic font
Indicates a document title.
Blue font
Indicates a cross reference.
Blue underlined font
Indicates a Web site link.
33
Modular, task-based information
This chapter describes the structure of information in Nortel
documentation.
Task-based documentation organizes information in a structured, modular,
task-centric format. Task-based documentation focuses on what you
must do and the sequence in which you must perform a set of tasks or
procedures.
The goal is to make Nortel documentation easy-to-find, easy-to-use,
timely, and accurate. To understand the structure and terminology
associated with task-based documentation, see the following sections.
•
•
"Work flows and task flows" (page 33)
"Structure of work flows, task flows, and procedures" (page 33)
Work flows and task flows
Task-based documentation emphasizes procedural information. Flow
charts provide the primary navigation to tasks and procedures whenever
there is a required order and flow to the actions you must perform to
complete a given job.
Task-based documentation emphasizes procedural information. Flow
charts provide the primary navigation to tasks and procedures whenever
there is a required order and flow to the actions you must perform to
complete a given job.
Flow charts (called work flows and task flows) illustrate which tasks or
procedures and decisions are involved in an activity. The flow charts
guide you through any type of activity, whether it is initial installation,
configuration, upgrades, routine maintenance, or troubleshooting.
Each flow chart provides the prerequisites and links to the tasks or
procedures that you need to perform. Always follow the work flows and
task flows so that you perform the required procedures in the correct order.
Structure of work flows, task flows, and procedures
For consistency, work flows, task flows, and procedures contain similar
elements. Each element has a specific function.
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Nortel Mobile Communication 3100 Fundamentals
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34 Documentation roadmap
Purpose statements
Purpose statements explain why or when you can perform a task or
procedure, and its impact.
Prerequisites
Prerequisites list everything that you must do or know prior to starting
a task (or set of tasks), or procedure; for example, risks, confirmation
of system status, time estimates or limitations, and links to supporting
information.
Work flows and task flows
A work flow is a high-level grouping of tasks. Each task is presented as a
single action (or box) in a work flow chart. A task flow is a logical grouping
of procedures. Each procedure is represented as a single action (or
box) in a task flow chart. A work flow or task flow section in a document
contains a flow chart that shows the order of tasks or procedures and
major decision points. Navigational links show you where to find each task
or procedure in the document.
Procedure steps
A procedure contains a set of numbered steps where each step is a single
action.
Variable definitions
Variable definitions tables in procedures provide possible values, ranges,
or definitions of each parameter used in the procedure steps.
Job aids
Job aids provide information that assists you in performing a procedure. A
job aid can contain information that you must know in order to successfully
complete the procedure.
Examples
Procedures can also contain examples that include sample values.
Customer service
Visit the Nortel Web site to access the complete range of services and
support that Nortel provides. Go to www.nortel.com, or go to one of the
pages listed in the following sections.
Navigation
•
•
•
•
"Updated versions of documentation" (page 35)
"Getting help" (page 35)
"Express Routing Codes" (page 35)
"Additional information" (page 35)
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.
Customer service
35
Updated versions of documentation
You can download and print the latest versions of MC 3100 technical
documents directly from the Internet at http://support.nortel.com.
Getting help
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller for assistance.
If you purchased a Nortel service program, you can get help by
contacting one of the Nortel Technical Solutions Centers found
at www.nortel.com/callus; or visit our Technical Support site at
www.nortel.com/support.
Express Routing Codes
An Express Routing Code (ERC) is available for many Nortel products.
When you use an ERC, your call is routed to a technical support person
who specializes in supporting that particular product or service. To locate
an ERC for any product or service, go to www.nortel.com/erc.
Additional information
Use the information in the following table to access other areas of the
Nortel Web site.
Table 4
Additional information
For information about
Contact
Contact Us
www.nortel.com/contactus
Documentation feedback
http://www.nortel.com/documentfeedba
ck
Products (marketing)
www.nortel.com/products
Partner Information Center (PIC)
www.nortel.com/pic
Register
www.nortel.com/register
Search
www.nortel.com/search
Services
www.nortel.com/services
Training
www.nortel.com/training
Nortel Mobile Communication 3100
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.
36 Documentation roadmap
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
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.
37
.
MC 3100 communication call flows
This chapter describes the call flows for typical communication scenarios
between the various components of the Mobile Communication 3100
(MC 3100) and the communication server. These scenarios identify the
messages that the components exchange.
Navigation
•
•
•
•
•
"MCG 3100 registration process" (page 37)
"MCG 3100 client registration process" (page 38)
"MCG 3100 call termination process" (page 40)
"MCG 3100 call origination - Direct Dial call process" (page 42)
"MCG 3100 call origination - Call-me-First process" (page 44)
MCG 3100 registration process
Figure 3 "MCG 3100 registration process call flow with the CS 1000" (page
38) shows the call flow for the Mobile Communication Gateway 3100
(MCG 3100) registration process with the CS 1000.
•
The MCG 3100 registers with the Network Routing Service-SIP Proxy
Server (NRS-SPS) as a SIP gateway.
•
In the NRS-SPS database, the NRS-SPS defines the MCG 3100 as a
dynamic endpoint and assigns it an endpoint name.
•
In the redundant MCG 3100 deployment, the NRS-SPS configuration
represents both the primary and secondary MCG 3100 as a single
Gateway Endpoint (GW EP). The NRS-SPS can only register one
MCG 3100 (the active one) at any point in time, so the registered
MCG 3100 receives all related SIP traffic.
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Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
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38 MC 3100 communication call flows
Figure 3
MCG 3100 registration process call flow with the CS 1000
The following figure shows the call flow for the MCG 3100 registration
process with the CS 2100.
Figure 4
MCG 3100 registration process call flow with the CS 2100
MCG 3100 client registration process
Figure 5 "Client registration call flow with the CS 1000" (page 39) shows
the call flow for the MCG 3100 client registration with the CS 1000.
•
All clients follows this process.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
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.
MCG 3100 client registration process
•
The NRS database defines the single mode clients as user endpoints
(UE) that require authentication (a user name and password).
•
The UE does not route calls, but only manages user password
provisioning.
•
The single mode clients deregister to check the user password.
Figure 5
Client registration call flow with the CS 1000
The following figure shows the call flow for MCG 3100 client registration
with the CS 2100.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
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39
40 MC 3100 communication call flows
Figure 6
Client registration call flow with the CS 2100
MCG 3100 call termination process
Figure 7 "MCG 3100 call termination process call flow with the CS 1000"
(page 41)shows the call flow of Mobile Communication Gateway 3100
(MCG 3100) call termination process with the CS 1000.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
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.
MCG 3100 call termination process
41
Figure 7
MCG 3100 call termination process call flow with the CS 1000
The following figure shows the call flow of the MCG 3100 call termination
process with the CS 2100.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
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.
42 MC 3100 communication call flows
Figure 8
MCG 3100 call termination process call flow with the CS 2100
MCG 3100 call origination - Direct Dial call process
Figure 9 "MCG 3100 call origination - Direct Dial call flow with the CS
1000" (page 43) shows an example of a call flow for the Direct Dial
process with the CS 1000. A single mode client dials an IP telephone
(extension 5200) using Direct Dial.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
MCG 3100 call origination - Direct Dial call process
Figure 9
MCG 3100 call origination - Direct Dial call flow with the CS 1000
The following figure shows an example of a call flow for the Direct Dial
process with the CS 2100. A single mode client dials an IP telephone
(extension 5200) using Direct Dial.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
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43
44 MC 3100 communication call flows
Figure 10
MCG 3100 call origination - Direct Dial call flow with the CS 2100
MCG 3100 call origination - Call-me-First process
Figure 11 "MCG 3100 call origination - Call-me-First call flow with the CS
1000" (page 45) shows an example of a Call-me-First call with the CS
1000. The client starts a call between the device and the IP telephone
(extension 5200).
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
MCG 3100 call origination - Call-me-First process
45
Figure 11
MCG 3100 call origination - Call-me-First call flow with the CS 1000
The following figure shows an example of a Call-me-First call with the CS
2100.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
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.
46 MC 3100 communication call flows
Figure 12
MCG 3100 call origination - Call-me-First call flow with the CS 2100
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
47
.
Terminology
This chapter contains the Mobile Communication 3100 (MC 3100)
terminology.
Abbreviation
Definition
CDMA 1xRTT
Code Division Multiple Access Single Carrier (1x) Radio
Transmission Technology
COTS
Commercial off the Shelf
CS 1000
Communication Server 1000
DLL
Dynamic Link Library
DND
Do Not Disturb
DTMF
Dual Tone Multi Frequency
ECM
Enterprise Common Manager
ECMA
European Computer Manufacturers Association
EDGE
Enhanced Data rates for Global Evolution
EVDO
Evolution Data Only
FMCL
Fixed Mobile Convergence Line
FQDN
Fully Qualified Domain Name
GSM
Global System for Mobile Communications
GUI
Graphical User Interface
LCS
Microsoft Live Communications Server 2005
MC 3100
Mobile Communication 3100
MCC 3100
Mobile Communication Client 3100
MCG 3100
Mobile Communication Gateway 3100
MWI
Message Waiting Indicator
NRS
Network Routing Service
OCS
Microsoft Office Communications Server 2007
PCA
Personal Call Assistant
PSTN
Public System Telephone Network
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
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48 Terminology
Abbreviation
Definition
PBX
Private Branch Exchange
RAM
Random Access Memory
RTC
Real Time Collaboration
SIP
Session Initiation Protocol
SMS
Short Message Service
SPS
SIP Proxy Server
UEXT
Universal Extension
UI
User Interface
URI
Uniform Resource Identifier
URL
Uniform Resource Locator
USB
Universal Serial Bus
VM
Voice Mail
VoWLAN
Voice over WLAN
VPN
Virtual Private Network
WiFi
Wireless Fidelity
WLAN
Wireless Local Area Network
WM
Windows Mobile
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 01.03 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
Release: 3.0
Publication: NN42030-109
Document revision: 01.03
Document release date: 17 July 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing
NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS
OR IMPLIED. The information and/or products described in this document are subject to change without notice.
Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback.
www.nortel.com
.