Download Avaya 3905 Digital Deskphone Quick Reference Guide

Telephone Features
Transfer call to supervisor
Auto Dial
store
H
Walkaway and Return
AutoDial
use
AutoDial
AutoDial
on active ACD or non-ACD Call
D
in Not Ready mode
D
Return from Walkaway
Last Number Redial
place a call on hold
Trans
Connect
Conference
Call Agent
Conf
Connect
Interflow (when call queue exceeds threshold)
activate
RingAgn
when notified
cancel
RngCall
without Call Trace key
Callers List
CallTrace
Conf or
Trans
A
Interflow
/
Make a Call while in the Callers List
Forward
cancel
CheckFw
CanclFw
reinstate
Forward
Done
Call Center Agent Features
Night
transition to Night Service
Night
exit Night Service
Night
fl ( “N” for Night)
° ( “T” for Transition)
‹ ( “D” for Day)
B
In-Calls indicator flashes
or
or
to receive ACD calls again
call your supervisor
return to ACD call
Conference with supervisor and ACD call
Delete
Yes
Select
DelList
Redial or Dir/Log
/
Make a Call while in the Redial List
Select
/
E
Dial
Personal Directory
or
F
Enter Names and Numbers in the Personal Directory
default login
G
Dir/Log
or
/
Select
AddNew
Next
Done
Delete Names and Numbers while in the Personal Directory
H
D
Remarks
A
to answer when ringing
on a call when LED indicator flashes
Delete an Entry while in the Callers List
Delete
Yes
Make a Call while in the Personal Directory
Non-ACD calls
LED indicator flashes
DisplayQue or
Agent Logout
to perform post-call tasks
Communicate with your supervisor
Display queue
to correct previous entry
Not Ready
to make a non-ACD call
DisplayAgt
Correct errors during the login procedure
Emergency
Done
View the Redial List
Display agent status
or
Next
Redial List
Login with Agent ID and Multiple Queue Assignment
C
Dirctry
Dir/Log
leave Observe mode
Agent login
ACD calls
New or Old
Delete the Callers List
K
Agent and Supervisor Features
Activity Code
Select
Save an Entry to the Directory while in the Callers List
enter Night Service
talk to observed agent
Done
Dir/Log
Dial
Observe
Call Forward
end an ACD call
Interflow
deactivate
Callers or
Observe agent
activate
View the Callers List
F
activate
Press the key located beside the indicator.
Call Log and Directory
Night Service
CanclRA
Malicious Call Trace
with Call Trace key
or
Answer Emergency (when indicator flashes
Transfer
Ring Again
Dial the number (see “Remarks”).
Press a non-ACD (not In-Calls) extension key.
Answer Agent (when indicator flashes)
return to a held call
Legend
or
E
Call Center Supervisor Features
Hold
Dial ‚£, if you make a mistake while logging in, to delete the
Supervisor ID, ACD DN, or Priority that you just entered
H
or
Dial
/
Edit Names and Numbers while in the Personal Directory
Dial the Malicious Call Trace Flexible Feature Code (FFC).
B
Dial the code that corresponds to your current activity.
C
If Call Forcing is configured, the call is answered automatically.
Delete the Personal Directory
D
Disconnect your headset.
E
Connect your headset, or press the Headset key
off the LED if you are using the optional handset.
Dir/Log
Select
DelList
/
Password Protection for the Personal Directory
F
Dial the Agent’s Position ID.
G
Dial your Agent ID (if required).
Edit
to turn
Dir/Log
Next
/
Select
Done
Yes
Select
On or Off
Password Change for the Personal Directory
Done
Dir/Log
Select
/
Enter
/
Select
Enter
Done
Introducing the Avaya 3905 Digital Deskphone
Programming the Avaya 3905 Digital Deskphone
Access the Options List
Options
/
Language
Select
/
Change feature key label
Select
/
Select
Done
AutoDial
Quit
Done
Screen contrast
Lower or Higher
Done
Quit
Volume adjustment
Lower or Higher Done
Select
/
Ring type
Play
Select
Done
/
New Call Indication/Call log options
On or Off
Done
/
/
Live dial pad
On or Off
Done
Quit
Preferred name match
On or Off
Done
Quit
Area code set-up
Done
Quit
/
Call timer enable
On or Off
Done
Date/time format
Done
/
Key click enable
On or Off
Done
Headset type
Select
/
Headset port on call
On or Off
Done
Headset port external alerter
On or Off
Done
Display diagnostics
/
Quit
Digital
Deskphones
Quit
Quit
Avaya 3905 Digital
Deskphone
Quit
Quit
Quick Reference Card
NN42370-106
version 01.01
Quit
Quit
Quit
Applications
Done
Quit
Quit
Quit
Corporate Directory
Find a telephone number
App's
/
Done
Select
/
Select
Dial
/
Copy a telephone number to your Personal Directory
App's
Done
Dirctry
/
Set-to-Set Messaging
Quit
Quit
Activate
App's
/
Select
Edit
Done
On or Off
For additional information on the operation of your telephone, please
consult the Avaya 3905 Digital Deskphone User Guide.
Quit