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WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base
or email support service at http://support.wdc.com. If the answer is not available or if you prefer,
please contact WD® at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30day period starts on the date of your first telephone contact with WD Technical Support. Email
support is free for the entire warranty period and our extensive knowledge base is available 24/
7. To help us keep you informed of new features and services, remember to register your
product online at http://register.wdc.com.
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these topics:
• Downloads—Download drivers, software, and updates for your WD product.
• Registration—Register your WD product to get the latest updates and special offers.
• Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
• Knowledge Base—Search by keyword, phrase, or answer ID.
• Installation—Get online installation help for your WD product or software.
• WD Community—Share your thoughts and connect with other WD users.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America
English
Spanish
800.ASK.4WDC
(800.275.4932)
800.832.4778
Europe (toll free)*
00800 ASK4 WDEU
(00800 27549338)
Europe
Middle East
Africa
+31 880062100
+31 880062100
+31 880062100
Asia Pacific
Australia
China
Hong Kong
India
Indonesia
Japan
Korea
Malaysia
Philippines
Singapore
Taiwan
1 800 42 9861
800 820 6682/+65 62430496
+800 6008 6008
1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
+803 852 9439
0120 994 120/00531 65 0442
02 703 6550
+800 6008 6008/1 800 88 1908/+65 62430496
1 800 1441 0159
+800 6008 6008/+800 608 6008/+65 62430496
+800 6008 6008/+65 62430496
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
ii
MY BOOK
USER MANUAL
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1
About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operating System Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Disk Drive Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Power/Activity LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB 3.0 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Kensington® Security Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3
4
4
4
Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2
Connecting the Drive and Getting Started . . . . . . . . . . . . . . . . . . . . . . 5
Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting Started with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Started Without the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3
WD SmartWare Software Functional Overview . . . . . . . . . . . . . . . . . . 13
Home Tab Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Backup Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Retrieve Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Settings Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Help Tab Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4
Securing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Password Protecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Unlocking the Drive with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Unlocking the Drive Without the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Turning Off the Drive Lock Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5
Backing Up Your Computer Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
How the Backup Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Backing Up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
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6
Retrieving Backed Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
How the Retrieve Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
7
Managing and Customizing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using the WD Quick View Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Opening the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitoring Icon Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safely Disconnecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
41
42
42
42
Customizing Your Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the Drive Sleep Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Erasing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
44
45
46
47
Enabling the Backup and Retrieve Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Restoring the WD SmartWare Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . 50
8
Managing and Customizing the Software . . . . . . . . . . . . . . . . . . . . . . 51
Specifying the Number of Backup Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Specifying a Different Retrieve Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Uninstalling the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
9
Using the Drive with a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Reformatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Restoring the WD SmartWare Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Connecting the Drive and Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Enhancing Performance with WD +TURBO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Installing the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
The WD SmartWare Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using the WD Quick View Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Opening the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Safely Dismounting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Unlocking the Drive with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Unlocking the Drive Without the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Uninstalling the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
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A
Installing the SES Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Installing on Windows XP Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Installing on Windows Vista Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Installing on Windows 7 and Windows 8 Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
B
Compliance and Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
ICES/NMB-003 Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
CE Compliance for Europe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
GS Mark (Germany only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
KC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Warranty Information (All Regions Except Australia/New Zealand) . . . . . . . . . . . . . . . . . . 81
Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Warranty Information (Australia/New Zealand) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
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11
About Your WD Drive
Welcome to your My Book® external hard drive, an elegant, high-capacity storage
solution for all the chapters of your digital life. Our latest edition features visual, easy-touse, automatic, continuous backup software and drive lock security protection.
WD's best-selling My Book USB external hard drive features WD SmartWare™ software
that backs up your data automatically and continuously, shows your backup as it
happens, and brings back lost files effortlessly.
This chapter includes the following topics:
Features
Kit Contents
Optional Accessories
Operating System Compatibility
Disk Drive Format
Physical Description
Registering the Drive
Handling Precautions
Features
Major features of the My Book drive include:
Dual USB 3.0 and USB 2.0 interface—A single drive with universal compatibility today
and next-generation speed for tomorrow. Use it with USB 2.0 now and step up to USB
3.0 speed when you are ready.
Up to 3x faster transfer rates—When connected to a SuperSpeed USB 3.0 port, this
drive lets you access and save files up to 3 times faster than USB 2.0. Transfer a fulllength HD movie in just 3 minutes instead of 13 minutes.*
*Performance may vary based on user’s hardware and system configuration.
Massive capacity—With up to 4 TB capacity, there is plenty of room to store and
protect your precious memories and important files.
WD SmartWare software—You are in control of your backup. Install all the features,
select just the components you need, or if you prefer, choose not to use the software at
all.
Automatic, continuous backup—Works quietly in the background to protect your data
using minimal PC resources. Whenever you add or change a file it is instantly backed up.
Password protection for privacy—Gain peace of mind knowing that your data is
protected from unauthorized access with password protection and encryption.
WD quality inside and out—For over 20 years, millions of people worldwide have
trusted their data to WD hard drives. We are successful because we understand the
importance of your data and our first concern is keeping that data safe.
ABOUT YOUR WD DRIVE – 1
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Important: For the latest WD product information and news, visit our website at
http://www.westerndigital.com. For the latest software, firmware, and product
documentation and information, go to http://support.wdc.com/downloads.
Kit Contents
As shown in Figure 1, your My Book disk drive kit includes the following:
• My Book external hard drive
• WD SmartWare software (included on the drive)
• USB cable
• AC adapter
• Quick Install Guide
USB Cable
Quick Install Guide
AC Adapter
My Book Drive
Figure 1. My Book Drive Kit Components
Optional Accessories
For information about optional accessories for WD products, visit:
US
http://www.shopwd.com or http://www.wdstore.com
Canada
http://www.shopwd.ca or http://www.wdstore.ca
Europe
http://www.shopwd.eu or http://www.wdstore.eu
All others
Contact WD Technical Support in your region. For a list of Technical Support
contacts, visit http://support.wdc.com and see Knowledge Base answer
ID 1048.
Operating System Compatibility
Your My Book drive and the WD SmartWare software are compatible with the following
operating systems:
Windows®
• Windows XP
Mac OS X
• Leopard
• Windows Vista®
• Snow Leopard
• Windows 7
• Lion
• Windows 8
• Mountain Lion
ABOUT YOUR WD DRIVE – 2
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Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest updates and service
pack (SP). For Windows computers, go to the Start menu and select Windows Update.
For Mac computers, go to the Apple menu and select Software Update.
Disk Drive Format
Your My Book drive is preformatted as a single NTFS partition for compatibility with all
updated Windows operating systems. If you want to use the drive with a Mac computer,
see “Reformatting the Drive” on page 54 and “Troubleshooting” on page 69.
Physical Description
As shown in Figure 2, the My Book drive has:
• A power/activity indicator on the front
• The power connector and button, interface port, and a security slot on the back
USB 3.0
Power Button
Power/Activity LED
Security Slot
Power Connector
Figure 2. My Book Drive
Power/Activity LED
The power/activity LED shows the drive’s power state and activity as follows:
LED Appearance
Power State/Activity
On steady
Idle
Fast flashing, approximately 3 times per second
Activity
Slow flashing, approximately every 2.5 seconds
System standby
ABOUT YOUR WD DRIVE – 3
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Power Button
Use the power button to safely power down the drive and avoid data loss or damage to
the drive. The power button only works when the WD SmartWare software is installed on
your computer.
Note: If you disconnect the drive after using the power button to turn it off, when
you reconnect it to your running computer, the drive automatically powers
on. If you leave the drive connected to your computer after using the
power button to turn it off, you must press the power button again to turn
it back on.
USB 3.0 Interface
Super-Speed USB 3.0 supports data transfer rates up to 5 Gb/s. USB 3.0 is backwardcompatible with USB 2.0. Connection to a USB 2.0 port transfers data at the port
speed—up to 480 Mb/s.
®
Kensington Security Slot
For drive security, the Kensington security slot accepts a standard Kensington security
cable (sold separately). For more information about the Kensington security slot and
available products, visit www.kensington.com.
Registering the Drive
Always register your My Book drive to get the latest updates and special offers. You can
easily register your drive using the WD SmartWare software, as described in “Registering
the Drive” on page 44. Another way is to register online at http://register.wdc.com.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage drives. Always observe
the following precautions when unpacking and installing your external storage product:
• Do not drop or jolt the drive.
• Do not move the drive during activity.
• Do not use this product as a portable drive.
• To allow proper ventilation, do not block any of the drive enclosure’s air slots.
ABOUT YOUR WD DRIVE – 4
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12
Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive to your computer and
installing WD SmartWare software. It includes the following topics:
Connecting the Drive
Getting Started with the WD SmartWare Software
Getting Started Without the WD SmartWare Software
Connecting the Drive
1. Depending on your region, if required, change the power adapter as follows:
Installing
Installing
Removing
Removing
2. Turn on your computer.
3. Connect the My Book drive as shown in Figure 3.
2
4
3
1
Figure 3. Connecting the My Book Drive
CONNECTING THE DRIVE AND GETTING STARTED – 5
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4. If a Found New Hardware screen appears, click Cancel to close it. The
WD SmartWare software that is on the drive installs the proper driver for your
My Book drive.
5. Verify that the My Book drive appears under My Computer in Windows Explorer.
6. Several different screens might also appear, depending on your computer’s
operating system:
IF your operating system is . . .
THEN . . .
Windows XP
Proceed to step 7.
Windows Vista, Windows 7, or Windows 8
Skip to step 9 on page 7.
7. For Windows XP, one or two screens might appear, depending on whether the
AutoRun (AutoPlay) function is enabled or disabled:
IF AutoRun (AutoPlay) is . . . on your computer,
THEN . . .
Enabled
Proceed to step a.
Disabled
Skip to step b.
a. With AutoRun (AutoPlay) enabled, the Welcome to WD SmartWare screen
displays (see Figure 4).
b. With AutoRun (AutoPlay) disabled, click to open the My Book drive listing in
Windows Explorer and double-click the WD SmartWare application file to display
the Welcome to WD SmartWare screen (see Figure 4).
8. Continue to “Getting Started with the WD SmartWare Software” in the next section.
If you do not want to install the WD SmartWare software, go to “Getting Started
Without the WD SmartWare Software” on page 11 instead.
Note: If a Flash Player is installed
on your computer, the screen
is animated.
Figure 4. Welcome to WD SmartWare Screen
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9. For Windows Vista, Windows 7, or Windows 8, two or three screens might appear,
depending on whether the AutoRun (AutoPlay) function is enabled or disabled:
IF AutoRun (AutoPlay) is . . . on your computer,
THEN . . .
Enabled
Proceed to step a.
Disabled
Skip to step b.
a. With AutoRun (AutoPlay) enabled, click Open folder to view files on the
AutoPlay screen and double-click the WD SmartWare application file to display
the Welcome to WD SmartWare screen (see Figure 4 on page 6).
b. With AutoRun (AutoPlay) disabled, open Computer, click to open the My Book
drive listing in Windows Explorer and double-click the WD SmartWare application
file to display the Welcome to WD SmartWare screen (see Figure 4 on page 6).
10. Continue to “Getting Started with the WD SmartWare Software” in the next section.
If you do not want to install the WD SmartWare software, go to “Getting Started
Without the WD SmartWare Software” on page 11 instead.
Getting Started with the WD SmartWare Software
Steps 1 through 4 of the installation procedure install the version of the WD SmartWare
software that you select. Depending on your selection:
IF you install the . . .
AND want to . . .
THEN complete steps . . .
Full version of the software,
•
•
Run your first backup
Password protect or
register your drive
5, 6, and 7.
•
•
Skip the backup
Password protect or
register your drive,
5, 6, and 8.
•
Password protect or
register your drive,
9.
Drive management version of
the software,
1. The What would you like to do? prompt on the Welcome to WD SmartWare screen
provides three options for getting started with the WD SmartWare software:
IF you want to install . . .
THEN click the . . .
The full version of the WD SmartWare software, with
continuous automatic backup, retrieve, drive lock
password protection, and drive management features and:
Install WD SmartWare button.
•
•
Run your first backup
Password protect or register your drive
Only the WD SmartWare software drive lock password
protection and drive management features and password
protect or register your drive,
Install Drive Settings button.
The full version of the WD SmartWare software and
Retrieve a backup link.
retrieve files that you have already backed up to your
My Book drive on another computer,
CONNECTING THE DRIVE AND GETTING STARTED – 7
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2. Read the license agreement and click Accept to continue.
3. Wait for the software installation to complete. This could take several minutes.
4. After the software installation completes:
IF you clicked . . . at step 1,
THEN the WD SmartWare software displays . . .
Install WD SmartWare
The initial Backup Plan Selection screen for selecting the
type of backup that you want to perform. See Figure 5 and
proceed to step 5.
Install Drive Settings
The initial Drive Settings screen for securing and
registering your drive. See Figure 7 on page 10 and skip to
step 9 on page 11.
Retrieve a backup
The WD SmartWare Home screen for accessing all
WD SmartWare functions. See Figure 8 on page 15 and
“Retrieving Backed Up Files” on page 37.
This completes the getting started procedure after
selecting Retrieve a backup.
5. On the initial Backup Plan Selection screen:
a. Select the option for the type of backup that you want to run:
•
Category Backup—Finds and backs up all of the files of the selected
categories on your computer.
•
File Backup—Backs up files or folders that you select from a folder view of
your computer’s internal hard drive.
b. Click Launch WD SmartWare to display the initial Backup screen. See Figure 6
on page 9 and proceed to step 6 on page 10.
Figure 5. Initial Backup Plan Selection Screen
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Note: The initial Backup screens only
appear one time—the first time
you install the WD SmartWare
software on your computer. After
that, launching the software
displays the Home screen so you
can choose what you want to do.
Initial Category Backup Screen
Initial File Backup Screen
Figure 6. Initial Backup Screens
CONNECTING THE DRIVE AND GETTING STARTED – 9
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WD SmartWare Initial Drive Setting Screen
(After selecting Skip Backup at step 7 or
Continue to Settings at step 7 on page 10)
Drive Management Initial Drive Settings Screen
(After selecting Install Drive Settings at step 1 on
page 7)
Note: The initial Drive Settings screens only appear one time—the first time you install the WD SmartWare
software on your computer. After that, launching the software displays the Home screen so you can
choose what you want to do.
Figure 7. Initial Drive Settings Screens
6. On the initial Backup screen you can either:
•
Run your first backup—See “Backing Up Your Computer Files” on page 32
before clicking Start Backup and then proceed to step 7.
•
Skip the backup by clicking Skip Backup to display the WD SmartWare initial
Drive Settings screen. See Figure 7 and skip to step 8.
7. After running your first backup:
a. Click Continue to Settings to display the WD SmartWare initial Drive Settings
screen (Figure 7).
b. See:
- “Password Protecting the Drive” on page 27
- “Registering the Drive” on page 44
c. After password protecting or registering your drive, click Continue to display the
WD SmartWare Home screen (Figure 8 on page 15).
This completes the getting started procedure after selecting Install WD SmartWare
and running your first backup.
8. On the initial Drive Settings screen:
a. See:
- “Password Protecting the Drive” on page 27
- “Registering the Drive” on page 44
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b. After password protecting or registering your drive, click Continue to close the
initial Drive Settings screen and display the WD SmartWare Home screen (Figure
8 on page 15).
This completes the getting started procedure after selecting Install WD SmartWare
and skipping the backup.
9. On the initial Drive Settings screen:
a. See:
- “Password Protecting the Drive” on page 27
- “Registering the Drive” on page 44
b. After password protecting or registering your drive, click Finish to close the initial
Drive Settings screen.
This completes the getting started procedure after selecting Install Drive Settings.
In this case:
•
Opening the WD SmartWare software displays the drive management Home
screen (see Figure 8 on page 15) with the Settings tab for performing all drive
management functions (see “Managing and Customizing the Drive” on page 41).
• Clicking the Settings tab displays the drive management Drive Settings screen
with a Preferences button that you can use to enable the WD SmartWare backup
and retrieve functions (see “Enabling the Backup and Retrieve Functions” on
page 49).
Getting Started Without the WD SmartWare Software
If you do not install the WD SmartWare software, you can still use your My Book as an
external hard drive. In this case, however, you will not be able to:
• Protect your data with automatic continuous backups (see “Backing Up Your
Computer Files” on page 32)
• Retrieve earlier versions of lost, or damaged files (see “Retrieving Backed Up
Files” on page 37)
• Secure you drive and all of the files on it with a password (see “Securing the
Drive” on page 27)
• Customize your software and drive settings for the best possible performance
(see “Managing and Customizing the Software” on page 51)
• Check the operational condition of your drive with built-in diagnostic features (see
“Checking Drive Health” on page 45)
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To forego these performance features and get started without installing the
WD SmartWare software:
1. Click Do Not Install at the What would you like to do? prompt to display the
Continue without installing WD SmartWare? prompt:
2. Click:
•
Continue without Install if you still do not want to install the WD SmartWare
software.
•
Go Back if you have changed your mind and do want to install the
WD SmartWare software. In this case, go to “Getting Started with the
WD SmartWare Software” on page 7.
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13
WD SmartWare Software Functional Overview
This chapter provides a brief functional overview of the WD SmartWare software. It
includes the following topics:
Home Tab Displays
Backup Tab Displays
Retrieve Tab Displays
Settings Tab Displays
Help Tab Display
All operational features and capabilities of the WD SmartWare software are presented in
five tab-selected screen displays where:
The . . . tab display
Provides . . .
Home
One of two dialogs, depending on whether you install the full version
or the drive management version of the WD SmartWare software.
WD SmartWare Home Tab Display—The full version dialog has five
tabs and content gauges showing the total capacity and category
structure of your computer’s internal hard drive, and each external
My Book drive and other supported devices connected to it.
If your computer has more than one:
•
Internal hard drive or multiple hard drive partitions, then the
WD SmartWare software displays a selector box that you can
use to specify the one you want to work with
•
External My Book drive or other supported devices connected
to it, then the WD SmartWare software highlights the one you
select to work with
Drive Management Home Tab Display—The drive management
dialog has three tabs and a content gauge showing the total
capacity and category structure of each connected My Book drive
and other supported devices.
See “Home Tab Displays” on page 14.
Backup
One of two backup dialogs, depending on the backup mode that
you select:
•
The by-category dialog provides content gauges showing the
total capacity and category structure of your computer’s internal
hard drive, and the external drive that you are working with.
•
The by-file dialog provides a folder view of your computer’s
internal hard drive for selecting the files and folders that you
want to back up.
Each backup dialog also provides a:
•
File/category backup toggle button for switching between the
two backup dialogs
•
Start/stop backup toggle button for controlling the backup
See “Backup Tab Displays” on page 18.
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The . . . tab display
Provides . . .
Retrieve
Three full-screen dialogs for selecting the:
•
Backup volume that you want to retrieve files from
•
Destination on your computer where you want to copy the
retrieved files
•
Files that you want to retrieve
See “Retrieve Tab Displays” on page 21.
Settings
One of two dialogs, depending on whether you install the full version
or the drive management version of the WD SmartWare software.
The full version dialog provides buttons for displaying Software
Settings and Drive Settings screens.
The drive management version dialog displays only the Drive
Settings screen.
See “Settings Tab Displays” on page 24.
Help
Instant access to:
•
Detailed information about backing up and retrieving files and
making your software setup selections
•
WD Customer Support and software update services
See “Help Tab Display” on page 25.
In each display, the WD SmartWare software changes the names and graphic images to match
the hardware configuration of the connected devices.
Note: In addition to the detailed Help tab information, each WD SmartWare
display provides easy access to abbreviated online help to quickly guide
you through your backup, retrieve, and settings tasks. Whenever you are
uncertain about what to do, just click the info/online help icon in the
upper-right corner of the display:
To close the info/online help screen after reading the online help, click the X icon
in the upper-right corner of the help screen.
Home Tab Displays
The WD SmartWare software provides two different Home tab displays, depending on
which version of the software you install:
•
WD SmartWare Home tab display
Use the WD SmartWare Home tab display to view hard drive content gauges and
select:
- The internal hard drive or hard drive partition that you want to back up files
from or copy retrieved files to when your computer has more than one
- The My Book drive or other supported device that you want to back up files
to, retrieve files from, or customize when you have more than one connected
to your computer
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 14
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•
Drive management Home tab display
Use the drive management Home tab display to view the content gauge for each
connected My Book drive or other supported device and select the one you want
to customize.
See Figure 8 and Table 1 on page 16 for a brief functional description of the Home tab
displays.
WD SmartWare Home Tab Display
Your Computer Icon
Your Computer
Content Gauge
Drive Management Home Tab Display
My Book Drive Icon
My Book Drive
Content Gauge
Figure 8. Home Tab Displays
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 15
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Table 1. Home Tab Functional Description
Display Component
Description
Your computer icon
Provides a graphic representation and name of the internal hard
drive or drive partition on your computer that the WD SmartWare
software will access for backup and retrieve functions.
Right-clicking the icon and clicking Properties displays the
Windows System Properties dialog:
Internal drive selector box
(Not shown in Figure 8 on page 15.)
If your computer has more than one internal hard drive or drive
partition, the WD SmartWare software displays a selector box
below your computer icon for specifying the drive or partition that
you want to use for backup and retrieve functions:
My Book drive icon
Provides a graphic representation and name of the My Book drive
connected to your computer.
If you have more than one supported device connected to your
computer, left-click the icon for the one that you want to use for
backup, retrieve, and drive management functions. The
WD SmartWare software highlights your selection with a light-blue
shadow background:
Selected My Book Drive
Right-clicking the drive icon displays a menu with options for:
•
Open—To display the drive listing in Windows Explorer
•
Properties—To display the Windows Drive Properties dialog
•
Safely remove—To prepare your system to disconnect the
drive
(Continued)
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 16
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Table 1. Home Tab Functional Description (Continued)
Display Component
Description
Drive display scroll
pointers
(Not shown in Figure 8 on page 15.)
One installation of the WD SmartWare software supports as many
drives as you system can handle. When the number of connected
drives exceeds the display capacity, the WD SmartWare software
displays left/right drive display scroll pointers for viewing all of
them:
Scroll Pointers
Your computer’s content
gauge
The content gauge for your computer’s internal hard drive shows
all of your files that are available for a category-type backup
against a blue background in six categories where:
This file category
Includes files with these extensions
Documents
.doc, .txt, .htm, .html, .ppt, .xls, .xml, and
other document extensions
Mail
.mail, .msg, .pst., and other mail
extensions
Music
.mp3, .wav, .wma, and other music
extensions
Movies
.avi, .mov, .mp4, and other movie
extensions
Pictures
.gif, .jpg, .png, and other picture
extensions
Other
Others that do not belong in the five main
categories
For a complete list of all included file extensions, search for answer
ID 3644 in the WD Knowledge Base at http://support.wdc.com.
(Continued)
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 17
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Table 1. Home Tab Functional Description (Continued)
Display Component
Description
Your computer’s content
gauge (continued)
Note that:
•
The System category, shown against a dark gray background,
includes all of your operating system files that are not available
for a category-type backup, including: system files, program
files, applications, working files like .tmp and .log files, and any
files that are stored in a Temp folder.
When you select and run a file-type backup, the name of the
System category changes to Excluded and it then includes all
of the files that were not included in your file backup.
My Book drive content
gauge
•
Because they change so frequently, Outlook .pst files are only
backed up once every 24 hours. This exclusion does not apply
to other mail application files.
•
The Retrieved category, also shown against a dark gray
background, includes the files that you have retrieved from a
prior backup. They, too, are not available for a category-type
backup.
•
Hovering the pointer over a category displays the number of
files in the category.
After installing the WD SmartWare software—before running your
first backup or copying any files to the drive, the content gauge for
your My Book drive shows only a small number of files in the
Additional Files category. These are the system files and hidden
files that your computer’s operating system put there when you
installed the drive.
After running a backup or copying files to the drive, this content
gauge shows all of the files in the same categories as the content
gauge for your computer’s internal hard drive (see “Your
computer’s content gauge” on page 17).
Backup Tab Displays
The WD SmartWare software provides one of two different Backup tab displays,
depending on how you want to select files to back up:
•
By category—As shown in the content gauges
•
By file—As shown in the folder structure of your computer’s internal hard drive
Use the WD SmartWare Backup tab displays to select the files or categories of files that
you want to back up and control the backup operation.
See Figure 9 and Table 2 on page 19 for a brief functional description of the Backup tab
displays.
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Backup by Files Display
Backup by Category Display
Your Computer
Content Gauge
My Book Drive
Content Gauge
Category/File Backup
Toggle Button
Advanced Backup Area
Start/Stop Backup
Toggle Button
Figure 9. Backup Tab Displays
Table 2. Backup Tab Functional Description
Display Component
Description
Your computer’s content
gauge
Same as the content gauge for your computer’s hard drive on the
Home tab display. (See “Your computer’s content gauge” on
page 17.)
My Book drive content
gauges
Same as the content gauge for your My Bookdrive on the Home
tab display. (See “My Book drive content gauge” on page 18.)
(Continued)
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 19
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Table 2. Backup Tab Functional Description (Continued)
Display Component
Description
Advanced backup area
In category mode, the initial/default configuration of the
WD SmartWare software is to back up all of your files. In this
configuration, the advanced backup area is blank.
Clicking Advanced View displays a backup files selection box that
you can use to specify the categories of files that you want to back
up:
Clicking Apply Changes in the backup files selection box updates
the content gauge for your computer and your My Book drive.
Clicking Switch to File Backup displays a folder structure view
that you can use to specify individual files or folders that you want
to back up:
Note: The folder structure displaces the content
gauge for your computer on the Backup tab
display.
In file mode, the initial/default configuration of the WD SmartWare
software is with none of the files/folders selected for backup. After
selecting the files or folders that you want to back up, clicking:
•
Apply Changes updates the content gauge for your My Book
drive
•
Revert clears your recent selections and redisplays the prior
applied configuration
(Continued)
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 20
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Table 2. Backup Tab Functional Description (Continued)
Display Component
Description
Start/Stop Backup toggle
button
Controls backup operations by starting and stopping the backup.
Switch to Category/File
Backup toggle button
Switches the backup mode between categories and individual
files:
•
Category mode—Backs up files according to their categories,
as shown in the content gauges for your computer and your
drive.
The button name is Switch to File Backup when the backup
mode is category.
•
File mode—Backs up files according to their folder structure on
your computer.
The button name is Switch to Category Backup when the
backup mode is file.
Retrieve Tab Displays
Three WD SmartWare software Retrieve tab displays guide you through the tasks for
finding backup files and copying them to your computer’s internal hard drive:
•
Selecting the backup volume to retrieve from
•
Selecting the destination for retrieved files
•
Selecting the files to retrieve from your My Book drive
See Figure 10 and Table 3 on page 22 for a brief functional description of the Retrieve
tab displays.
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Backed Up Volumes Selection Box
Select a Volume to Retrieve From Display
Retrieve Destination Option Buttons
Change Retrieve Folder Box
and Browse Button
Select a Destination for Retrieved Files Display
Retrieve Files Option Buttons
Retrieve Some Files Selection Box
Start Retrieving/Cancel Retrieving
Toggle Button
Select Content to Retrieve Display
Figure 10. Retrieve Tab Displays
Table 3. Retrieve Tab Functional Description
Display Component
Description
Backed Up Volumes
selection box
Lists the backed up volumes that are available to retrieve files from
on the selected My Book drive.
You must select a backup volume before you can click Next to
continue with the retrieve operation.
Change retrieve folder box
and Browse button
By default, the WD SmartWare software creates and uses a folder
named Retrieved Contents in the My Documents folder for your
user name. If you want to specify a different folder, use the Browse
function and click Apply.
(Continued)
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 22
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Table 3. Retrieve Tab Functional Description (Continued)
Display Component
Description
Retrieve destination
option buttons
Specify the location on your computer’s internal hard drive where
you want to copy the files retrieved from the selected My Book
drive:
Retrieve files option
buttons
•
To the Original Places copies the retrieved files to the same
location that they were backed up from
•
To a Retrieved Content Folder copies all of the retrieved files
to a single folder
By default, the Retrieve Some Files option is selected and the
WD SmartWare software displays the Retrieve Some Files
selection box that you can use to find and retrieve only selected
files or folders.
Selecting the Retrieve All Files option closes the Retrieve Some
Files selection box and the WD SmartWare software retrieves all of
the files from the selected backup volume on the selected drive.
Retrieve some files
selection box
Displays all of the files from the selected backup volume on the
selected drive in a folder structure with check boxes for selecting
individual files or folders:
Start/Cancel Retrieving
toggle button
Controls retrieve operations by starting and canceling the retrieve.
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 23
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Settings Tab Displays
See Figure 11 and Table 4 for a brief functional description of the Settings tab displays.
WD SmartWare Settings Tab Display
Drive Management Settings Tab Display/Drive Settings
Screen
WD SmartWare Software Settings Screen
WD SmartWare Drive Settings Screen
Figure 11. Settings Tab Displays
Table 4. Settings Tab Functional Description
Display Component
Description
Drive Erase button
Displays the Drive Erase dialog for erasing your drive when it is not
locked.
File History button
Displays the Set File History dialog for specifying the number of
backup versions that you want to keep for each file.
Preferences button
Displays the Set Preferences dialog for enabling/disabling the
option that automatically checks for software updates.
Registration button
Displays the Register Drive dialog for registering your drive.
Retrieve Folder button
Displays the Set Retrieve Folder dialog for specifying a different
destination folder for retrieved files.
(Continued)
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 24
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Table 4. Settings Tab Functional Description (Continued)
Display Component
Description
Security button
Depending on whether your drive is already password protected or
not, displays the:
•
Set Security dialog for creating a password
•
Your Drive is Secure dialog for changing your password or
turning off the drive lock feature
Set Up Drive button
Displays the Drive Settings dialog for securing, managing, and
customizing your drive.
Set Up Software button
Displays the Set Up Software dialog for managing and customizing
the WD SmartWare software.
Sleep Timer button
Displays the Set Sleep Timer dialog for specifying the period of
inactivity for turning off your drive.
Help Tab Display
The WD SmartWare Help tab display provides quick access to Learning Center topics
and links to online support services.
See Figure 12 and Table 5 on page 26 for a brief functional description of the Help tab
display.
Learning Center
Topic Buttons
Update Software Button
Contact Us Link
Support Link
WD Store Link
Online User Manuals Link
Figure 12. Help Tab Display
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 25
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Table 5. Help Tab Functional Description
Display Component
Description
Contact Us link
Uses your Web browser to connect to the WD Service & Support
Contact Us page at http://support.wdc.com/contact.
Learning Center topic
buttons
Provide links to display the main Learning Center help topics:
Online User Manuals link
•
Overview
•
Backup
•
Retrieve
•
Manage & Customize
Uses your Web browser to connect to the user manual page for
WD SmartWare manuals at:
http//www.wdc.com/wdproducts/wdsmartware/um.asp.
There, you can select and open the online version of the user
manual for your My Book drive.
Support link
Uses your Web browser to connect to the WD Service & Support
Home page at http://support.wdc.com.
Update Software button
Uses your Web browser to compare the versions of your
WD SmartWare software and the firmware of the selected My Book
drive with the most-recent available versions.
If updated software or firmware is available, the WD SmartWare
software prompts you do download and install it.
WD Store link
Uses your Web browser to connect to the WD online store at:
http://store.westerndigital.com/store/wdus.
WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 26
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14
Securing the Drive
This chapter includes the following topics:
Password Protecting the Drive
Unlocking the Drive
Changing Your Password
Turning Off the Drive Lock Feature
Password Protecting the Drive
You should password protect your drive if you are worried that someone else will gain
access to your drive and you do not want them to see your files on the drive.
CAUTION! The WD SmartWare software uses your password to electronically
lock and unlock your drive. If you forget your password, you will not be able to
access the data that is on your drive or write new data to it. You will have to erase
the drive before you can use it again.
1. Click the Settings tab to display either the WD SmartWare Settings screen or the
drive management Drive Settings screen (Figure 11 on page 24).
2. If you opened the WD SmartWare Settings screen, click Set Up Drive to display the
WD SmartWare Drive Settings screen.
3. On the Drive Settings screen, click Security to display the Set Security dialog:
4. On the Set Security dialog:
a. Type your password in the Choose a password box, using up to 25 characters.
b. Retype your password in the Verify password box.
c. Type a hint to help remember your password in the Password hint box.
d. Select the Remember my password on this computer check box if you want
the WD SmartWare software to remember your password.
Note: This function remembers the password for your currently logged on user
name. If you log on as a different user, you will have to type your password
and repeat this selection.
SECURING THE DRIVE – 27
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e. Read the warning about the possibility of data loss if you forget your password.
f.
Click the I understand check box to signify that you accept the risk.
g. Click Save Security Settings.
CAUTION! After creating a password, the drive remains unlocked for as long as
you continue your current work session. Then, the WD SmartWare software:
•
Locks the drive when you shut down your computer, disconnect your drive, or—
depending on its configuration—your computer goes into the sleep mode
•
Requires you to type your password to unlock the drive when you restart your
computer or reconnect your drive, UNLESS you selected the Remember my password
on this computer check box when you created your password
Unlocking the Drive
After you have created a password to keep others from accessing the files on your drive,
you will have to type your password to unlock the drive whenever:
• You shut down and restart your computer
• You disconnect and reconnect the drive to your computer
• Your computer exits the sleep mode
You will have to do this even if you do not have the WD SmartWare software installed on
your computer.
Unlocking the Drive with the WD SmartWare Software
Whenever you shut down and restart your computer, or disconnect and reconnect the
drive to your computer, unless you selected the Remember my password on this computer
check box when you created your password, the WD SmartWare software adds a lock
symbol to the drive icon displays a Drive is locked message in place of the content
gauge for your My Book drive:
SECURING THE DRIVE – 28
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1. If the WD SmartWare Unlock your drive dialog does not appear automatically, click
the drive image above the Drive is locked message to display it:
2. Type your password in the Password box.
3. If you want to avoid this dialog in the future, select the Remember my password on
this computer check box.
4. Click Unlock.
Unlocking the Drive Without the WD SmartWare Software
Whenever you connect your password-protected drive to a computer that does not have
the WD SmartWare software installed, you can use the WD SmartWare Drive Unlock
utility to unlock the drive there. The WD SmartWare software provides the Drive Unlock
utility on a “virtual” CD drive that appears under My Computer in your Windows Explorer
display whenever the drive is password protected.
1. Start the WD SmartWare Drive Unlock utility by either:
•
Using your computer’s file management utility to open the WD Unlocker virtual
CD and double-clicking the Unlock.exe file
•
Clicking Start > My Computer and double-clicking the WD Unlocker virtual CD
icon under Devices with Removable Storage
2. Type your password in the Password box and click Unlock to unlock your drive.
3. At the Your drive is now unlocked prompt, click Exit to close the WD SmartWare
Drive Unlock utility screen.
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Changing Your Password
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 11 on page 24).
2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display
the WD SmartWare Drive Settings screen.
3. On the Drive Settings screen, click Security to display the Your Drive is Secure
dialog:
4. On the Your Drive is Secure dialog:
a. Type your current password in the Password box.
b. Select the Change password option.
c. Type your new password in the New password box, using up to 25 characters.
d. Retype your new password in the Verify password box.
e. Type a hint to help remember your new password in the Password hint box.
f.
Select or clear the Remember my password on this computer check box to
signify whether you want the WD SmartWare software to remember your new
password.
Note: This function remembers the password for your currently logged on user
name. If you log on as a different user, you will have to type your password
and repeat this selection.
g. Click Update Security Settings.
Turning Off the Drive Lock Feature
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 11 on page 24).
2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display
the WD SmartWare Drive Settings screen.
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3. On the Drive Settings screen, click Security to display the Your Drive is Secure
dialog:
4. On the Your Drive is Secure dialog:
a. Type your password in the Password box.
b. Select the Remove security option.
c. Click Update Security Settings to remove password protection from your drive
and redisplay the Set Security dialog.
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15
Backing Up Your Computer Files
This chapter includes the following topics:
How the Backup Function Works
Backing Up Files
How the Backup Function Works
The WD SmartWare software automatically and continuously backs up all of your
important data files to your My Book drive—music, movies, photos, documents, email,
and other files.
After the WD SmartWare software categorizes the different types of files on your
computer’s internal hard drive, clicking the Start Backup button backs all of them up. Or
you can select specific files, folders, or categories of files to back up.
After performing a backup, the WD SmartWare software protects your files by backing
up any:
• New file that is created on or copied to your internal hard drive
• Existing file that is changed in any way
This protection is automatic—the WD SmartWare software does it for you without any
action on your part—just make sure to leave your My Book drive connected to your
computer.
Note: Automatic backup protection is continuous for as long as your My Book
drive is connected to your computer. Then, whenever you disconnect and
reconnect the drive to your computer, the WD SmartWare software
rescans your computer for new or changed files and resumes automatic,
continuous backup as before.
Backing Up Files
1. On the Home screen:
a. If you are going to back up files by category AND your computer has more than
one internal hard drive or drive partition, use the internal drive selector box under
your computer icon to select the one that you want to back up first:
b. If you have more than one My Book drive or other supported devices connected
to your computer, select the one that you want to back up files to:
2. Click the Backup tab to display the Backup screen (see Figure 9 on page 19).
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3. On the Backup screen:
IF you want to back up . . .
on the internal hard drive,
THEN . . .
All of the categories of files
Proceed to step 4.
Selected categories of files
Skip to step 5.
All of the files and folders
Skip to step 6 on page 34.
Selected files or folders
Skip to step 7 on page 35.
4. To back up all of the categories of files on the internal hard drive:
a. Verify that the backup mode is category and that Ready to perform category
backup appears at the upper-left corner of the Backup screen.
If the backup mode is file and Ready to perform file backup appears there, then
click the Switch to Category Backup button and OK on the Switching Backup
Plan dialog.
b. Click Advanced View to open the backup by categories selection box and verify
that the check boxes for all six categories are selected:
c. As required, select any cleared check boxes and then click Apply Changes to
create a custom backup plan and refresh the content gauge for your My Book
drive.
d. Click Start Backup to begin backing up all categories of files on the internal hard
drive and skip to step 8 on page 35.
5. To backup selected categories of files:
a. Verify that the backup mode is category and that Ready to perform category
backup appears at the upper-left corner of the Backup screen.
If the backup mode is file and Ready to perform file backup appears there, then
click the Switch to Category Backup button and OK on the Switching Backup
Plan dialog.
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b. Click Advanced View to open the backup by categories selection box:
c. In the backup by categories selection box:
•
Clear the check boxes for the categories of files that you want to exclude
from the backup.
•
As required, select the check boxes for the categories of files that you want to
include in the backup.
d. Click Apply Changes to create a custom backup plan and refresh the content
gauge for your My Book drive.
e. Click Start Backup to begin backing up the selected categories of files and skip
to step 8 on page 35.
6. To back up all of the files and folders on the internal hard drive:
a. Verify that the backup mode is file and that Ready to perform file backup
appears at the upper-left corner of the Backup screen.
If the backup mode is category and Ready to perform category backup
appears there, then click the Switch to File Backup button and OK on the
Switching Backup Plan dialog.
b. In the backup by files selection box, select the check box for your computer’s
internal hard drive:
If your computer has more than one internal hard drive, select the check box for
each one.
c. Click Apply Changes to create a custom backup plan and refresh the content
gauge for your My Book drive.
d. Click Start Backup to begin backing up all of files and folders on the internal
hard drive and skip to step 8 on page 35.
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7. To backup selected files or folders:
a. Verify that the backup mode is file and that Ready to perform file backup
appears at the upper-left corner of the Backup screen.
If the backup mode is category and Ready to perform category backup
appears there, then click the Switch to File Backup button and OK on the
Switching Backup Plan dialog.
b. In the backup by files selection box, click the pointers to open the folder
structure:
c. Select the check boxes for the individual files or folders that you want to back up.
Note that selecting a folder check box automatically selects all of the subfolders
and files in the folder.
d. Click Apply Changes to create a custom backup plan and update the content
gauge for your My Book drive
Note: Clicking Revert clears your recent selections and redisplays the prior
applied configuration.
e. Click Start Backup to begin backing up the selected files or folders and proceed
to step 8.
8. During the backup:
• A progress bar and message indicate the amount of data that has been backed
up.
• For a category backup, the blue background in the content gauge for your
computer’s internal hard drive changes to yellow/amber for all of the files that
have not yet been backed up.
• The gray background for categories or files in the content gauge for your My Book
drive changes to blue as the backup completes.
• You can continue to set up your drive or perform any other functions because the
WD SmartWare software backs up your files in the background.
• The Start Backup toggle button changes to Stop Backup for stopping the
backup (see step 10 on page 36).
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9. Appearance of a backup successfully finished message means that the backup
completed normally.
If any files could not be backed up, the WD SmartWare software displays a:
• Caution message indicating the number of files involved
• View link that you can click to see a list of the files and the reasons they were not
backed up
Some applications and running processes can keep files from being backed up. If
you cannot determine why some of your files were not backed up, try:
• Saving and closing all of your open files
• Closing all running applications—including your email program and Web browser
Important:
Appearance of a Caution message indicating that your drive is full
means that there is not enough free space on the drive to complete
the backup.
The best long-term solution would be to relegate the drive to longterm archive storage and:
a. Click the Help tab.
b. Click the WD Store link to view the Western Digital Online Store
website.
c. Click External Hard Drives and select the best drive to suit your
future requirements.
10. If you clicked Stop Backup at step 8, the Stop backup? confirmation message
reminds you that the WD SmartWare software runs your backup job in the
background so you can continue using your computer for other things during the
backup.
To continue, click either:
• Continue Backup to disregard your request and resume the backup
• Stop Backup to follow through with your request and stop the backup
11. If you backed up files by category and your computer has more than one internal
hard drive or multiple drive partitions, repeat the backup procedure for each one.
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16
Retrieving Backed Up Files
This chapter includes the following topics:
How the Retrieve Function Works
Retrieving Files
How the Retrieve Function Works
The WD SmartWare software makes it easy for you to retrieve backed up files from your
My Book drive and copy them to either:
• Their original locations on your computer
• A special retrieve folder
Retrieve is generally a five-step process:
1. Select the My Book drive to retrieve files from on the Home screen.
2. Select the backup volume that you want to retrieve files from.
3. Specify the destination where you want to copy the retrieved files—either a special
retrieve folder or their original locations.
4. Specify what you want to retrieve—either individual files, folders, or everything.
5. Retrieve the files.
Retrieving Files
1. On the Home screen:
a. If your computer has more than one internal hard drive or drive partition, use the
internal drive selector box under your computer icon to select the one that you
want to copy retrieved files to:
b. If you have more than one My Book drive or other supported devices connected
to your computer, select the one that has the files you want to retrieve:
2. Click the Retrieve tab to display either the:
•
Select a destination for retrieved files dialog
•
Select a volume to retrieve from dialog
(See Figure 10 on page 22.)
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IF you have . . .
THEN the WD SmartWare software displays the . . .
Created a single backup on
the selected My Book drive
from your computer,
Select a destination for retrieved files dialog:
Proceed to step 3 on page 39.
Created multiple backup
volumes on the selected
My Book drive from either:
Select a volume to retrieve from dialog with the available
volumes listed in the Backed Up Volumes selection box:
• Different internal hard
drives or hard drive
portions on your computer
• Different computers
In this case:
a. In the Backed Up Volumes selection box, select the
volume that you want to retrieve files from.
b. Click Next to display the Select a destination for
retrieved files dialog.
c. Proceed to step 3 on page 39.
Not run a backup on the
selected My Book drive,
The Select a volume to retrieve from dialog with nothing listed
in the Backed Up Volumes selection box:
You cannot retrieve files from a drive that does not have a
backup volume. Click the Home tab and return to step 1-b on
page 37 to select the My Book drive that has the files you
want to retrieve.
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3. On the Select a destination for retrieved files dialog:
IF you want to copy your
retrieved files to . . .
THEN select the . . . option.
Their original locations on
your computer’s internal hard
drive,
To the Original Places
A retrieved content folder,
In a Retrieved Content Folder
Note: The To the Original Places option
is not available if you selected a
backup volume from another
computer at step 2 on page 37.
The default folder is Retrieved Contents in the My
Documents folder for your user name.
If you want to specify a different folder:
a.
Click Browse and use the browse function to
identify the new folder.
b.
Click Apply to save and implement the new
folder specification.
4. Click Next to display the Select content to retrieve... dialog.
IF you want to retrieve . . .
from the selected backup
volume
THEN select the . . .
All of the files
Retrieve All Files option and skip to step 6 on page 40.
Selected files or folders
Retrieve Some Files option to open the Retrieve Some
Files selection box and proceed to step 5 on page 40.
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5. In the Retrieve Some Files selection box, navigate through the folder structure to find the files
you want. You can also use the search box by typing the name (or partial name) of the file or
folder:
• Select the Show older files check box to display the different backed up versions
of your files:
• Select the Show deleted files check box to display backed up files that have
been deleted:
•
Select the View icon to list individual files.
•
To find a file, type all or part of the file name in the search box and press the
Enter key to initiate the search.
To eliminate the search filter, delete all of the text in the search box and press
Enter.
•
Select the check boxes for the files or folders that you want to retrieve.
6. Click Start Retrieving.
7. During the retrieve:
•
The Retrieve screen displays a progress bar and a message indicating the
amount of data that has been copied to the specified retrieve location.
•
A Cancel Retrieving button is available for stopping the retrieve.
8. A Retrieval accomplished message signifies completion of the retrieve.
A Partial retrieve accomplished message means that all of the files you selected for
the retrieve were not copied to the specified retrieve location. In this case, either a:
•
Files Not Retrieved message provides the number of files that were not
retrieved and a link to a failed-to-retrieve information screen. Click the View files
link to see the list of files and the reasons they were not retrieved.
•
Destination is full message means that your computer does not have sufficient
disk space to complete the retrieve.
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17
Managing and Customizing the Drive
This chapter includes the following topics:
Using the WD Quick View Icon
Opening the WD SmartWare Software
Checking Drive Status
Monitoring Icon Alerts
Safely Disconnecting the Drive
Customizing Your Drive Settings
Registering the Drive
Checking Drive Health
Setting the Drive Sleep Timer
Erasing the Drive
Enabling the Backup and Retrieve Functions
Restoring the WD SmartWare Software and Disk Image
Using the WD Quick View Icon
After you have installed the WD SmartWare software, the WD Quick View icon displays
in the Windows taskbar:
By clicking the icon, you can:
• Open the WD SmartWare software
• Check the drive status
• Monitor icon alerts
• Safely disconnect the drive
The following sections describe how to use the icon and other ways to do these things.
Opening the WD SmartWare Software
If the WD SmartWare software does not start automatically, you can start it by:
• Left- or right-clicking the WD Quick View icon and selecting WD SmartWare:
• Clicking Start > (All) Programs > Western Digital > WD SmartWare >
WD SmartWare
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Checking Drive Status
Hover the pointer over the WD Quick View icon to see the drive capacity used and drive
temperature status, and to find out if the drive is locked:
Monitoring Icon Alerts
The WD Quick View icon flashes to indicate drive status:
IF the WD SmartWare icon flashes . . .
THEN the drive might be . . .
Green and white,
Locked or in a format that the WD SmartWare
software does not understand (non-Windows
format in a Windows environment).
Red and white,
Overheated.
Power down the drive and let it cool for 60
minutes. Power it back on, and if the problem
persists, contact WD Support.
Safely Disconnecting the Drive
CAUTION! To prevent data loss, close all active windows and applications before
shutting down or removing the drive.
You can safely disconnect the drive from your computer by using either:
• The WD Quick View icon
• The drive power button
• The drive icon on the WD SmartWare Home screen
Using the WD Quick View Icon
1. Right-click the WD Quick View icon and then click Safely remove My Book USB
HDD:
You might hear the drive power down.
2. Wait for the power/activity LED to turn off before disconnecting the drive from the
computer.
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Using the Drive Power Button
1. Press the power button on the back of the My Book drive.
You might hear the drive power down.
2. Wait for the power/activity LED to turn off before disconnecting the drive from the
computer.
Using the Home screen drive icon
1. Right-click the drive icon on the WD SmartWare Home screen and select the Safely
remove option:
You might hear the drive power down.
2. Wait for the power/activity LED to turn off before disconnecting the drive from the
computer.
Customizing Your Drive Settings
The WD SmartWare software makes it easy for you to quickly customize the settings of
your drive for the best possible performance:
• Security—Create, modify, and disable passwords that keep others from
accessing the files on your drive.
• Registration—Register your drive to receive free technical support during the
warranty period and find out about software updates, product enhancements, and
price discount opportunities.
• Diagnostics—Run diagnostics and status checks to make sure your drive is
working properly.
• Sleep Timer—Turn your drive off during periods of extended inactivity to conserve
power and extend the life of the drive.
• Drive Erase—Erase all of the contents on the drive, including your password if you
have one.
• Preferences—Check for software updates and enable the Backup and Retrieve
functions if you selected Install Drive Settings at the What would you like to
do? prompt when you installed the WD SmartWare software.
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To customize your drive settings for the best possible performance, on either the
WD SmartWare Drive Settings screen or the drive management Drive Settings screen
(see Figure 11 on page 24):
IF you want to . . .
THEN click . . .
AND see . . .
Use a password to keep others
from accessing the files on your
drive,
Security
“Password Protecting the
Drive” on page 27.
Change your password,
Security
“Changing Your Password” on
page 30.
Remove password protection from
your drive,
Security
“Turning Off the Drive Lock
Feature” on page 30.
Register your drive to receive free
technical support during the
warranty period and be kept up-todate on the latest WD products,
Registration
“Registering the Drive” on
page 44.
Run drive diagnostics and status
checks,
Diagnostics
“Checking Drive Health” on
page 45.
Specify an inactive time interval to
turn off your drive,
Sleep Timer
“Setting the Drive Sleep Timer”
on page 46.
Erase your drive so you can retrieve
the space and start over with a fresh
set of backups,
Drive Erase
“Erasing the Drive” on
page 47.
Change the option that checks for
software updates whenever you
reconnect your WD SmartWare
drive to your compute,
Preferences
(Available on either
the Software Settings
screen or the drive
management Drive
Settings screen)
“Checking for Software
Updates” on page 52.
Enable the Backup and Retrieve
functions,
Preferences
(Only available on the
drive management
Drive Settings
screen)
“Enabling the Backup and
Retrieve Functions” on
page 49.
Registering the Drive
The WD SmartWare software uses your computer’s Internet connection to register your
drive. To register your drive to receive free technical support during the warranty period
and be kept up-to-date on the latest WD products:
1. Make sure that your computer is connected to the Internet.
2. Click the Settings tab to display either the WD SmartWare Settings tab display or
the drive management Drive Settings screen (see Figure 11 on page 24).
3. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display
the WD SmartWare Drive Settings screen.
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4. On the Drive Settings screen), click Registration to display the Register Drive dialog:
5. On the Register Drive dialog:
a. Type your first name in the First name box.
b. Type your last name in the Last name box.
c. Type your email address in the E-mail address box.
d. Select your language in the Preferred language box.
e. Select or clear the Yes, I want to receive communication... check box to
specify whether or not you want to receive notifications about software updates,
product enhancements, and price discount opportunities.
f.
Click Register Drive.
Checking Drive Health
The WD SmartWare software has several built-in diagnostic tools to help make sure that
your drive is performing well. Run the following tests if you are concerned that your drive
is not operating properly:
• Quick SMART Status
SMART is a failure-prediction function that continuously monitors key internal
performance attributes of the drive. A detected increase in drive temperature,
noise, or read/write errors, for example, can provide an indication that the drive is
approaching a serious failure condition. With advanced warning, you could take
precautionary measures, like moving your data to another drive, before a failure
occurs.
The result of a quick SMART status check is a pass or fail evaluation of the drive's
condition.
The quick SMART status check completes within a second or two.
• Quick Drive Test
Your My Book drive has a built-in Data Lifeguard™ diagnostic utility that tests the
drive for error conditions. The quick drive test checks the drive for major
performance problems.
The result of a quick drive test is a pass or fail evaluation of the drive's condition.
The quick drive test can take several minutes to complete.
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• Complete Drive Test
The most comprehensive drive diagnostic is the complete drive test. It tests every
sector for error conditions and inserts bad-sector markers as required.
The complete drive test can take several hours to complete, depending on the
size and data configuration of your drive.
The best time to run the drive diagnostics and status checks is on a regular basis, before
you encounter any problems with your drive. And, because they are so fast, running the
quick SMART status check and the quick drive test provides a high level of assurance
with minimal inconvenience. Then, run all three whenever you encounter disk error
conditions when backing up or retrieving files.
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 11 on page 24).
2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display
the WD SmartWare Drive Settings screen.
3. On the Drive Settings screen, click Diagnostics to display the Run Diagnostics
dialog:
4. On the Run Diagnostics dialog, click the button for the test that you want to run:
•
Quick SMART Status
•
Quick Drive Test
•
Complete Drive Test
Setting the Drive Sleep Timer
The drive sleep timer turns off the power to your drive after a certain period of inactivity
to conserve power and minimize long-term wear on the drive.
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 11 on page 24).
2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display
the WD SmartWare Drive Settings screen.
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3. On the Drive Settings screen, click Sleep Timer to display the Set Sleep Timer
dialog:
4. On the Set Sleep Timer dialog:
a. In the Turn off Drive box, select the inactivity time interval at which you want to
turn off the drive.
b. Click Set Timer to save and implement your sleep timer selection.
Erasing the Drive
CAUTION! Erasing your drive permanently deletes all of the data on your drive.
Always make sure that you no longer need any of the data on your drive before
erasing the drive.
Note: Erasing your drive also deletes the WD SmartWare software and all of the
support files, utilities, online help and user manual files. You can download
these to restore your My Book to its original configuration after erasing the
drive.
The WD SmartWare software provides two ways to erase your drive, depending on whether your
My Book drive is locked or not:
IF your drive is . . .
AND you . . .
THEN see . . .
Not locked,
Want to erase the drive,
“Using the Drive Settings Drive
Erase Function” in the following
section.
Locked,
Have forgotten or lost your
password and must erase the
drive,
“Using the Drive Unlock Utility”
on page 48.
Using the Drive Settings Drive Erase Function
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 11 on page 24).
2. If you opened the WD SmartWare Settings tab display, click Set Up Drive to display
the WD SmartWare Drive Settings screen.
3. On the Drive Settings screen, click Drive Erase to display the Erase Drive dialog:
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4. On the Erase Drive dialog:
a. Read the warning about the loss of data if you erase your drive.
b. Select the I understand check box to signify that you accept the risk.
c. Click Drive Erase.
After the drive erase operation completes, see “Restoring the WD SmartWare Software
and Disk Image” on page 50.
Note: Erasing your drive also removes your password. If you still want to use a
password to protect your drive, you will need to re-create it after restoring
the WD SmartWare software and disk image. (See “Password Protecting
the Drive” on page 27.)
Using the Drive Unlock Utility
1. If you do not see a prompt to provide your password, then either:
•
Click the My Book image above the Drive is locked prompt on the Home screen
to display the WD SmartWare drive unlock screen:
•
Start the WD SmartWare Drive Unlock utility by either:
- Using your computer’s file management utility to open the WD Unlock virtual
CD and double-clicking the Unlock.exe file
- Clicking Start > My Computer, opening the WD Unlock virtual CD listing
under Devices with Removable Storage, and double-clicking the Unlock.exe
file
2. Make five attempts to unlock the drive by:
a. Typing a password in the Password box.
b. Clicking Unlock.
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3. The fifth invalid password attempt displays the Too Many Password Attempts
prompt:
4. Read the warning about the loss of data if you erase your drive.
5. Click the I understand check box to signify that you accept the risk.
6. Click Format to erase your drive.
After the drive erase operation completes, see “Restoring the WD SmartWare Software
and Disk Image” on page 50.
Note: Erasing your drive also removes your password. If you still want to use a
password to protect your drive, you will need to re-create it after restoring
the WD SmartWare software and disk image. (See “Password Protecting
the Drive” on page 27.)
Enabling the Backup and Retrieve Functions
If you selected Install Drive Settings at the What would you like to do? prompt on the
Welcome to WD SmartWare screen and now want to enable the Backup and Retrieve
functions:
1. On the drive management Drive Settings screen (see Figure 11 on page 24), click
Preferences to display the Set Preferences dialog:
2. On the Set Preferences dialog:
a. Select the Enable Backup and Retrieve functions check box.
b. Click Enable Backup Now to:
•
Add the Backup and Retrieve tabs to the Home screen display
•
Add the Set Up Software and Set Up Drive options to the Settings screen
•
Remove the Preferences option from the Drive Settings screen
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Restoring the WD SmartWare Software and Disk Image
In addition to deleting all of the data on your My Book drive, erasing or reformatting the
drive also removes the WD SmartWare software and all of the support files, utilities,
online help and user manual files.
If you ever need to remove and reinstall the WD SmartWare software on your computer,
or move the drive to another computer and install the software there, you will need to
restore the WD SmartWare software and disk image on your My Book drive. To do this,
after you have erased or reformatted the drive, go to http://support.wdc.com and see
Knowledge Base answer ID 7.
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18
Managing and Customizing the Software
This chapter includes the following topics:
Specifying the Number of Backup Versions
Specifying a Different Retrieve Folder
Checking for Software Updates
Uninstalling the WD SmartWare Software
Specifying the Number of Backup Versions
The WD SmartWare software can keep up to 25 older versions of each file. If you
overwrite or delete a file by mistake, or want to see the file a couple of versions ago, the
WD SmartWare software has a copy for you. You always have the most-recent specified
number of versions of each file available for retrieves, and you can choose to keep from
1 to 25 versions.
Keeping more versions:
• Improves your ability to retrieve files from a longer back-in-time period
• Consumes more disk space
To specify the number of backup versions that you want to keep for each file:
1. Click the Settings tab and Set Up Software to display the Software Settings screen
(see Figure 11 on page 24).
2. On the Software Settings screen, click File History to display the Set File History
dialog:
3. On the Set File History dialog:
a. Use the selection box to specify the number of backup versions that you want to
keep for each file, from 1 to 25.
b. Click Apply.
Specifying a Different Retrieve Folder
When you start a retrieve, you can choose whether you want to store the retrieved files in
either:
• Their original locations on your computer
• A Retrieved Content folder
By default, the WD SmartWare software creates and uses a Retrieved Contents
subfolder in your My Documents folder. To specify a different folder:
1. Either create a new folder or determine which existing folder you want to use.
MANAGING AND CUSTOMIZING THE SOFTWARE – 51
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2. Click the Settings tab and Set Up Software to display the Software Settings screen
(see Figure 11 on page 24).
3. On the Software Settings screen, click Retrieve Folder to display the Set Retrieve
Folder dialog:
4. On the Set Retrieve Folder dialog:
a. Click Browse and use the browse function to identify the new retrieve folder.
b. Click Apply.
Checking for Software Updates
When enabled, the Preferences option checks for software updates each time you
reconnect your My Book drive to your computer. This ensures that you are always using
the most-recent software version.
To enable or disable the Preferences option:
1. Click the Settings tab to display either the WD SmartWare Settings tab display or the
drive management Drive Settings screen (see Figure 11 on page 24).
2. If you opened the WD SmartWare Settings tab display, click Set Up Software to
display the Software Settings screen.
3. On either the Software Settings screen or the drive management Drive Settings
screen, click Preferences to display the Set Preferences dialog:
WD SmartWare Set Preferences Dialog
Drive Management Set Preferences Dialog
4. On the Set Preferences dialog, select or clear the Automatically check for
WD SmartWare software updates check box to enable or disable the Preferences
option.
Note: See “Enabling the Backup and Retrieve Functions” on page 49 for
information about the Enable Backup and Retrieve functions check box
on the drive management Set Preferences dialog.
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Uninstalling the WD SmartWare Software
Important: Uninstalling the WD SmartWare software deletes all existing backup job
configurations. You must restart the backup job manually after reinstalling the software.
(See “Backing Up Your Computer Files” on page 32.)
Use your operating system’s Windows Installer utility to uninstall the WD SmartWare
software:
1. Click Start > (All) Programs > Western Digital > WD SmartWare > Uninstall
WD SmartWare.
2. Click Yes at the Are you sure... prompt.
Note: You can also use your operating system’s Add or Remove Programs
function to uninstall the WD SmartWare software.
MANAGING AND CUSTOMIZING THE SOFTWARE – 53
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19
Using the Drive with a Mac
The My Book drive is preformatted as a single NTFS partition for compatibility with all
updated Windows operating systems. To use the drive with Mac OS X operating
systems, and to use Time Machine, if you want, you must first:
• Reformat the drive to a single HFS+J partition
• Restore the WD SmartWare software and disk image
This chapter includes the following topics:
Reformatting the Drive
Restoring the WD SmartWare Software and Disk Image
Connecting the Drive and Getting Started
Enhancing Performance with WD +TURBO
Installing the WD SmartWare Software
The WD SmartWare Home Screen
Using the WD Quick View Icon
Opening the WD SmartWare Software
Checking Drive Status
Safely Dismounting the Drive
Unlocking the Drive
Uninstalling the WD SmartWare Software
Reformatting the Drive
CAUTION! Reformatting the drive erases all its contents. If you have already
saved files on the drive, be sure to back them up before reformatting it.
Go to http://support.wdc.com and refer to the appropriate Knowledge Base answer ID
for information about reformatting a Windows drive:
• 287 or 3323 for MAC OS X
• 1354 for FAT32
See “Troubleshooting” on page 69 for more information about reformatting a drive.
Restoring the WD SmartWare Software and Disk Image
After you have reformatted your My Book drive for use on a Mac computer, go to http://
support.wdc.com and see Knowledge Base answer ID 7 for information about
downloading and restoring the Mac version of the WD SmartWare software and disk
image on the drive.
Connecting the Drive and Getting Started
After you have reformatted your My Book drive for use on a Mac computer and
downloaded and restored the Mac version of the WD SmartWare software and disk
image:
1. Turn on your Mac computer.
2. Connect the My Book drive to your computer as shown in Figure 3 on page 5.
3. The drive automatically powers up and mounts to your computer.
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4. Verify that the My Book drive appears under DEVICES in the Sidebar area of your
Finder display:
5. If the External disks check box is selected on your Finder Preferences dialog, the My Book
icon appears on your desktop:
6. The first time you connect your My Book drive to your computer, a message asks if
you want to use the drive to back up with Time Machine:
On Leopard and Snow Leopard
Computers
On Lion and Mountain Lion
Computers
Note: Currently the Encrypt Backup Disk check box only appears on computers using
the Lion or Mountain Lion operating system.
The WD SmartWare software is fully compatible with Apple's Time Machine
software. When using Time Machine, you can still use the WD SmartWare software
for password protecting the drive, registering the drive, and running drive
diagnostics.
•
If you do not want to use the Time Machine backup software, click:
- Don’t Use on Lion or Mountain Lion
- Cancel on Leopard or Snow Leopard
Skip to step 9 on page 56.
•
If you do want to use the Time Machine backup software, then proceed to step 7
on page 56.
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7. Depending on your computer’s operating system:
•
Using Leopard or Snow Leopard, click Use as Backup Disk and skip to step 8.
•
Using Lion or Mountain Lion:
- If you want to create a password to secure your backup files, select the
Encrypt Backup Disk check box and proceed to step a.
- If you do not want to create a password to encrypt your backup files, click Use
as Backup Disk and skip to step 8.
a. Click Use as Backup Disk and complete the backup password dialog that
displays:
b. Click Encrypt Disk and proceed to step 8.
8. The My Book icon now displays as:
9. Your My Book drive is now ready to use as an external storage device. You can
enhance its performance by installing the following software that is on the drive:
• WD +TURBO utility (see “Enhancing Performance with WD +TURBO” in the next
section)
• WD SmartWare software (see “Installing the WD SmartWare Software” on
page 58)
Enhancing Performance with WD +TURBO
WD +TURBO is a utility on the My Book drive that you can install to improve the
performance of the drive on a Mac computer.
If you are going to install the WD SmartWare software, you do not need to install the WD
+TURBO utility yourself—the WD SmartWare software will install it for you. If you are not
going to install the WD SmartWare software, install WD +TURBO to enhance the
performance of your My Book drive.
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1. Double-click the My Book icon and then double-click the Extras folder on the screen
that displays:
2. Double-click the WD +TURBO Installer icon:
3. Click Install on the WD +TURBO Driver Installer screen:
4. Read the license agreement and click Accept to continue.
5. A message informs you that installing the drivers requires you to restart your
computer to make them active:
Click Yes to continue.
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6. Type the password that you normally use to access the computer in the Password
box and click OK:
7. As prompted, when the installation completes, click Yes to restart the computer:
8. When the computer restarts, the My Book icon now looks like this, where “MY BOOK” is
the name you assigned to the volume when you reformatted the drive for use with the Mac
computer:
Your My Book drive is now ready to use as an enhanced-performance external storage
device.
Installing the WD SmartWare Software
1. Double-click the My Book icon and then double-click the WD SmartWare Software
Installer for Mac application on the screen that displays:
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2. The WD SmartWare Software Installer screen displays:
3. Click Install.
4. Read the license agreement and click Accept to continue.
5. Type the password that you normally use to access the computer in the Password
box and click OK:
6. Wait for the installation to complete. This could take several minutes:
7. When the installation completes, the WD SmartWare Home screen displays (see
Figure 13 on page 60).
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Figure 13. WD SmartWare Home Screen
The WD SmartWare Home Screen
In the Content Gauge for your computer’s hard drive, all of your files that are available for
backup are shown against a blue background in categories that are based on the
following folders on your computer:
• Music
• Mail
• Movies
• Documents
• Pictures
• Other
Each category includes all of the files in the represented folder except the Other
category, which includes all of the files in all other folders on your computer.
Note that:
• The System category, shown against a dark gray background, includes all of your
operating system files that are not available for backup. Files that are not backed
up include system files, program files, applications, working files, and any files
that are stored in a Temp folder.
• The Retrieved category, also shown against a dark gray background, shows the
files that you have retrieved from a prior backup. They, too, are not available for
backup.
• Hovering the pointer over a category displays the number of files in the category.
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In the Content Gauge for your My Book drive, the Additional Files category includes all
of the files shown in the used space portion of your drive properties. This space is not
available for backups.
Note: The small number of files that are shown in the Additional Files category
when you first install the WD SmartWare software—before performing
your first backup—represents the system and hidden files that your
computer’s operating system put there when you installed the drive.
Using the WD Quick View Icon
After you have installed the WD SmartWare Software, the WD Quick View icon displays
in the bar at the top-right corner of the screen:
By clicking the icon, you can:
• Open the WD SmartWare software
• Check the drive status
• Safely dismount the drive
The following sections describe how to use the icon and other ways to do these things.
Opening the WD SmartWare Software
If the WD SmartWare software does not start automatically, you can restart it by:
• Clicking the WD Quick View icon and selecting Open WD SmartWare:
• Double-clicking WD SmartWare.app in the Applications list:
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Checking Drive Status
Use the WD Quick View icon to determine whether the drive is locked (encrypted), how
full the drive is, the drive’s serial number, and the temperature condition of the drive.
1. Click the WD Quick View icon to display a list of drives and select the My Book drive:
2. If the drive is unlocked (not encrypted), the submenu shows the serial number of the
drive, the space available, and the temperature condition.
If the drive is locked:
a. Click Unlock Drive on the submenu to display the WD SmartWare Drive Unlock
utility screen:
b. Type your Password in the Password box.
c. At the Your drive is now unlocked prompt, click Exit to close the
WD SmartWare Drive Unlock utility screen.
d. Repeat step 1 to see the drive status.
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Safely Dismounting the Drive
You can safely dismount the drive using either the:
• WD Quick View icon
• My Book icon
• Drive power button
CAUTION! To prevent data loss, close all active windows and applications before
shutting down or removing the drive.
Using the WD Quick View Icon
1. Click the WD Quick View icon to display a list of drives.
2. Select the My Book drive and on the submenu select Unmount Volumes:
If the drive has more than one volume, a prompt asks you to select the volume.
You might hear the drive power down.
3. Wait for the drive icon to disappear from the desktop before disconnecting the drive
from the computer.
Using the My Book Icon
1. Right- or control-click the My Book icon on the desktop and click Eject “MY BOOK”
where “MY BOOK” is the name you assigned to the volume when you reformatted
the drive for use on a Mac computer:
You might hear the drive power down.
2. Wait for the drive icon to disappear from the desktop before disconnecting the drive
from the computer.
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Using the Drive Power Button
1. Press the power button on the back of the My Book drive.
You might hear the drive power down.
2. Wait until the drive icon to disappear from the desktop before disconnecting the
drive from the computer.
Unlocking the Drive
After you have created a password to keep others from accessing the files on your drive,
you will have to type your password to unlock the drive whenever:
• You shut down and restart your computer
• You disconnect and reconnect the drive to your computer
• Your computer exits the sleep mode
You will have to do this even if you do not have the WD SmartWare software installed on
your computer.
Unlocking the Drive with the WD SmartWare Software
The procedure for unlocking your drive with the WD SmartWare software can be
automatic or manual, depending on whether the Please provide your password prompt
appears or not.
Automatically
Whenever the WD SmartWare drive unlock screen appears:
1. Type your password in the Password box.
2. Click Unlock to unlock your drive and enable the WD SmartWare software.
Manually
If your computer goes into sleep mode, an unlock screen might not display when you
reactivate it. To unlock the drive, you can use either the:
• WD Unlocker VCD as described in “Unlocking the Drive Without the
WD SmartWare Software” on page 65
• WD Quick View icon
To unlock the drive manually using the WD Quick View icon:
1. Click the WD SmartWare icon in the bar at the top-right corner of the screen.
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2. Select the My Book drive and then click Unlock Drive:
3. Type your password in the Password box and click Unlock on the WD SmartWare
Drive Unlock utility screen:
4. At the Your drive is now unlocked prompt, click Exit to close the WD SmartWare
Drive Unlock utility screen.
Unlocking the Drive Without the WD SmartWare Software
Whenever you connect your password-protected drive to a computer that does not have
the WD SmartWare software installed, you can use the WD SmartWare Drive Unlock
utility to unlock the drive there. The WD SmartWare software provides the Drive Unlock
utility on a “virtual” CD drive (VCD) that appears on your desktop whenever the drive is
password protected:
1. Double-click the WD Unlocker VCD icon and double-click the Drive Unlock
application on the screen that appears:
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2. Type your password in the Password box and click Unlock Drive on the WD Drive
Unlock utility screen:
3. Click Exit at the Your drive is now unlocked prompt to close the WD SmartWare
Drive Unlock utility screen.
Uninstalling the WD SmartWare Software
Important: You can easily uninstall the software. However, you will need to restart the
backup job manually after reinstalling the software as uninstalling deletes all existing
backup job configurations. (See “Backing Up Your Computer Files” on page 32.)
1. Double-click the My Book icon on the desktop and double-click the WD SmartWare
Software Installer for Mac application on the screen that displays:
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2. Select the Uninstall check box on the WD SmartWare Installer for Mac screen to
display the Uninstall WD SmartWare dialog:
3. If you want to keep WD Quick View installed to discover network-attached WD
storage devices and provide drive status information, clear the Uninstall WD Quick
View check box.
4. Click Uninstall.
5. Type the password that you normally use to access the computer in the Password
box and click OK:
6. Wait for the uninstallation to complete. This could take several minutes:
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7. Reappearance of the WD SmartWare Software Installer screen signifies that the
software has been uninstalled:
8. Click Quit to close the WD SmartWare Installer for Mac screen.
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10
1
Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting section
or visit our support website at http://support.wdc.com and search our knowledge base
for more help.
Installing, Partitioning, and Formatting the Drive
How to
„
„
„
„
„
Answer ID
Partition, and format a WD drive on Windows (7, Vista, XP, 2000) and Mac OS X
Reformat from Mac GPT to Windows XP NTFS
Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format
Obtain and reinstall the original software included with this product
Format a WD hard drive in FAT32* (for use in both Windows and MAC OS X)
3865
3645
3647
1425
291
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32
when reformatting the drive, download the External USB/FireWire FAT32 Formatting Utility from http://support.wdc.com/product/download.
Windows users can avoid these size limitation by formatting the drive to NTFS using
either the Windows Disk Management utility or similar third-party software. For further
details, see:
•
Answer ID 291 at http://support.wdc.com
•
Article IDs 314463 and # 184006 at support.microsoft.com
•
The appropriate third-party software documentation or support organization
Frequently Asked Questions
Q: Why is the drive not recognized under My Computer or on the computer desktop?
A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers
are installed before connecting your WD USB 3.0 external storage product. The drive
is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller
drivers are installed. Contact the adapter card manufacturer for installation
procedures.
Q: Why won't my computer boot when I connect my USB drive to the computer before
booting?
A: Depending on your system configuration, your computer might try to boot from your
WD USB drive. Refer to your system’s motherboard BIOS setting documentation to
disable this feature or visit http://support.wdc.com and see Knowledge Base answer
ID 1201. For more information about booting from external drives, refer to your
system documentation or contact your system manufacturer.
Q: Why is the data transfer rate slow?
A: Your system may be operating at USB 1.1 speeds due to an incorrect driver
installation of the USB 3.0 or USB 2.0 adapter card or a system that does not
support USB 3,0 or USB 2.0.
TROUBLESHOOTING – 69
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Q: How do I determine whether or not my system supports USB 3.0 or USB 2.0?
A: Refer to your USB card documentation or contact your USB card manufacturer.
Note: If your USB 3.0 or USB 2.0 controller is built in to the system motherboard,
be sure to install the appropriate chipset support for your motherboard.
Refer to your motherboard or system manual for more information.
Q: What happens when a USB 3.0 or USB 2.0 device is plugged into a USB 1.1 port or
hub?
A: USB 3.0 and USB 2.0 are backward-compatible with USB 1.1. When connected to a
USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at the USB 1.1 full speed
of up to 12 Mbps.
If your system includes a PCI Express slot, you can achieve USB transfer rates by
installing a PCI Express adapter card. Contact the card manufacturer for installation
procedures and more information.
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1A
Installing the SES Driver
This appendix includes the following topics:
Installing on Windows XP Computers
Installing on Windows Vista Computers
Installing on Windows 7 and Windows 8 Computers
If you decide to not install the WD SmartWare software, you must have an SES driver
installed on computers running Windows to keep the hardware popup wizard from
displaying every time you connect your My Book drive to your computer.
Note: The SES driver is installed automatically when you install the
WD SmartWare software or if you clicked Do Not Install on the
Welcome to WD SmartWare screen (see “Getting Started Without
the WD SmartWare Software” on page 11).
Installing on Windows XP Computers
After you physically connect the drive as shown in Figure 3 on page 5, the Found New
Hardware Wizard screen displays.
Note: If Autoplay is enabled, two additional screens might appear at the same
time as the Found New Hardware Wizard screen. If they appear, close
them.
You can use the Found New Hardware Wizard to install the SES driver either:
• Automatically, if your computer is connected to the Internet
• Manually, whether your computer is connected to the Internet or not
Installing the Driver Automatically
To install the SES driver automatically, your computer must be connected to the Internet:
1. Verify that your computer is connected to the Internet.
2. On the Found New Hardware Wizard screen, select Yes this time only to allow
Windows XP to connect to Windows Update:
3. Click Next to continue.
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4. Select Install the software automatically and click Next:
5. When the installation completes, click Finish:
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Installing the Driver Manually
If your computer is not connected to the Internet, install the driver manually:
1. On the Found New Hardware Wizard screen, select No, not this time to inhibit a
connection attempt to Windows Update:
2. Click Next to continue.
3. Select Install from a list or specific location and click Next:
4. Browse to My Computer and:
a. Double-click the My Book drive.
b. Double-click the Extras folder.
c. Select WD SES Device Driver.
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d. Click Next:
5. When the installation completes, click Finish:
Installing on Windows Vista Computers
After you physically connect the drive as shown in Figure 3 on page 5, the Found New
Hardware screen displays.
Note: If Autoplay is enabled, two additional screens might appear at the same
time as the Found New Hardware screen. If they appear, close them.
You can use the Found New Hardware screen to install the SES driver either:
• Automatically, if your computer is connected to the Internet
• Manually, whether your computer is connected to the Internet or not
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Installing the Driver Automatically
To install the SES driver automatically, your computer must be connected to the Internet:
1. Verify that your computer is connected to the Internet.
2. On the Found New Hardware wizard screen, click Locate and install driver
software:
3. On the Found New Hardware - WD SES Device wizard screen, click Yes, search
online this time only to allow Windows Vista to connect to Windows Update:
Windows Vista automatically:
• Connects to Windows Update
• Finds, downloads, and installs the SES driver
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Installing the Driver Manually
If your computer is not connected to the Internet, install the driver manually:
1. On the Found New Hardware wizard screen, click Locate and install driver
software:
2. On the Found New Hardware - WD SES Device wizard screen, click Don’t search
online:
3. At the Install the disc that came with your WD SES Device prompt, click I don’t
have the disc. Show me other options:
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4. Browse to Computer and:
a. Double-click the My Book drive.
b. Double-click the Extras folder.
c. Select WD SES Device Driver.
d. Click Next:
5. When the installation completes, click Close:
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Installing on Windows 7 and Windows 8 Computers
After you physically connect the drive as shown in Figure 3 on page 5, use the
Windows 7 Computer Management utility to install the SES driver:
1. Open All Programs and click Computer > Manage:
2. Under Computer Management (Local), click Device Manager > Unknown Device
and right-click Update driver software:
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3. Click Browse my computer for driver software:
4. Browse to Computer, double-click the My Book drive, double-click the Extras folder,
and select WD SES Device Driver:
5. Click Next to continue.
6. When the installation completes, click Close:
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1B
Compliance and Warranty Information
This appendix includes the following topics:
Regulatory Compliance
Environmental Compliance (China)
Warranty Information (All Regions Except Australia/New Zealand)
Warranty Information (Australia/New Zealand)
GNU General Public License (“GPL”)
Regulatory Compliance
FCC Class B Information
This device has been tested and found to comply with the limits of a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This unit
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio or television
reception. However, there is no guarantee that interference will not occur in a particular
installation. Any changes or modifications not expressly approved by WD could void the
user's authority to operate this equipment.
ICES/NMB-003 Compliance
Cet appareil de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of
Information Technology Equipment.
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1: Sûreté
d'équipement de technologie de l'information.
This product is intended to be supplied by a listed limited power source, double
insulated, or direct plug-in power unit marked “Class 2.”
CE Compliance for Europe
Marking by the CE symbol indicates compliance of this system to the applicable Council
Directives of the European Union, including the EMC Directive (2004/108/EC) and the
Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with
the applicable directives has been made and is on file at Western Digital Europe.
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GS Mark (Germany only)
Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of
sound pressure from this product is 70db(A) or less, per EN ISO 7779.
Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel
beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet
oder spezifiziert.
KC Notice (Republic of Korea only)
기종별
사용자 안내문
B 급기기
이기기는가정용(B 급) 전자파적합기기로서주로
(가정용방송통신기자재) 가정에서사용하는것을목적으로하며, 모든지역에
서사용할수있습니다
Environmental Compliance (China)
᳝↦᳝ᆇ⠽䋼੠‫ܗ‬㋴
䪙 (Pb) 䥬 (Cd) ∲ (Hg) ݁Ӌ䫀 (Cr6+) ໮⒈㘨㣃 (PBB) ໮⒈Ѡ㣃䝮 (PBDE)
O
O
O
O
O
O
ࣙ㺙义
O
O
O
O
O
O
ࣙ㺙໪໇
O
O
O
O
O
O
‫ܝ‬ᇐㅵ
O
O
O
O
O
O
⬉⑤ᣝ䪂
O
O
O
O
O
O
HDD ᠬᶊ
O
O
O
O
O
O
EMI ໪໇
O
O
O
O
O
O
Ͼᗻ࣪ᵓᴤ
O
O
O
O
O
O
Kensington 䫕ᣝ䬂
O
O
O
O
O
O
㶎ϱ 6-32x6.35mm
O
O
O
O
O
O
㶎ϱ M3x5mm+5W
O
O
O
O
O
O
ൖⳈᬃ㛮
O
O
O
O
O
O
‫ޣ‬䳛ᶊ
O
O
O
O
O
O
ॄࠊᵓ㺙䜡 (PCA)*
X
O
O
O
O
O
⹀Ⲭ
O
O
O
O
O
O
⬉㓚㒘ӊ
O
O
O
O
O
O
⬉⑤䗖䜡఼
O
O
O
O
O
O
⬉⑤㒓
* ॄࠊᵓ㺙䜡ࣙᣀ᠔᳝ॄࠋ⬉䏃ᵓ (PCB) ঞ݊Ⳍᑨⱘ৘Ͼ㒘ӊǃIC ঞ䖲᥹఼DŽ
O㧦㸼⼎ℸ䚼ӊ᠔⫼ⱘ᠔᳝ഛ䋼ᴤ᭭Ёࣙ৿ⱘℸ᳝↦៪᳝ᆇ⠽ԢѢ MCV ᷛ‫ޚ‬Ёⱘ䰤ࠊ㽕∖DŽ
X㧦㸼⼎ℸ䚼ӊ᠔⫼ⱘഛ䋼ᴤ᭭Ё㟇ᇥ᳝ϔ⾡ᴤ᭭ࣙ৿ⱘℸ᳝↦៪᳝ᆇ⠽催Ѣ MCV ᷛ‫ޚ‬Ёⱘ䰤ࠊ㽕∖DŽ
೼ߎ⦄ϔϾĀ;āⱘ᠔᳝ᚙ‫މ‬ϟˈ:'䞛⫼ᆍ䆌ⱘᥦ䰸DŽ
䚼ӊৡ⿄
Warranty Information (All Regions Except Australia/
New Zealand)
Obtaining Service
WD values your business and always attempts to provide you the very best of service. If
this Product requires maintenance, either contact the dealer from whom you originally
purchased the Product or visit our product support website at http://support.wdc.com/
warranty/policy.asp for information on how to obtain service or a Return Material
Authorization (RMA). If it is determined that the Product may be defective, you will be
given an RMA number and instructions for Product return. An unauthorized return (i.e.,
one for which an RMA number has not been issued) will be returned to you at your
expense. Authorized returns must be shipped in an approved shipping container,
prepaid and insured, to the address provided on your return paperwork. Your original
box and packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial
number required) via http://support.wdc.com/warranty/policy.asp. WD shall have no
liability for lost data regardless of the cause, recovery of lost data, or data contained in
any Product placed in its possession.
COMPLIANCE AND WARRANTY INFORMATION – 81
MY BOOK
USER MANUAL
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined
below, be free from defects in material and workmanship and will conform to WD’s
specification therefor. The term of your limited warranty depends on the country in which
your Product was purchased. The term of your limited warranty is for 3 years in the
North, South and Central America region, 3 years in the Europe, the Middle East and
Africa region, and 3 years in the Asia Pacific region, unless otherwise required by law.
The term of your limited warranty period shall commence on the purchase date
appearing on your purchase receipt. WD shall have no liability for any Product returned if
WD determines that the Product was stolen from WD or that the asserted defect a) is not
present, b) cannot reasonably be rectified because of damage occurring before WD
receives the Product, or c) is attributable to misuse, improper installation, alteration
(including removing or obliterating labels and opening or removing external enclosures,
unless the product is on the list of limited user-serviceable products and the specific
alteration is within the scope of the applicable instructions, as found at http://
support.wdc.com/warranty/policy.asp), accident or mishandling while in the possession
of someone other than WD. Subject to the limitations specified above, your sole and
exclusive warranty shall be, during the period of warranty specified above and at WD’s
option, the repair or replacement of the Product.
The foregoing limited warranty is WD’s sole warranty and is applicable only to products
sold as new. The remedies provided herein are in lieu of a) any and all other remedies
and warranties, whether expressed, implied or statutory, including but not limited to, any
implied warranty of merchantability or fitness for a particular purpose, and b) any and all
obligations and liabilities of WD for damages including, but not limited to accidental,
consequential, or special damages, or any financial loss, lost profits or expenses, or lost
data arising out of or in connection with the purchase, use, or performance of the
Product, even if WD has been advised of the possibility of such damages. In the United
States, some states do not allow exclusion or limitations of incidental or consequential
damages, so the limitations above may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which vary from state to state.
Warranty Information (Australia/New Zealand)
Nothing in this warranty modifies or excludes your legal rights under the Australian
Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This
warranty identifies WD's preferred approach to resolving warranty claims which is likely
to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those
contained in the Sale of Goods Act, are made with respect to the Product. If you
purchased your Product in New Zealand for the purposes of a business, you
acknowledge and agree that the New Zealand Consumer Guarantees Act does not
apply. In Australia, our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if goods fail to be of acceptable quality
and the failure does not amount to a major failure. What constitutes a major failure is set
out in the Australian Consumer Law.
COMPLIANCE AND WARRANTY INFORMATION – 82
MY BOOK
USER MANUAL
Obtaining Service
WD values your business and always attempts to provide you the very best of service.
Should you encounter any problem, please give us an opportunity to address it before
returning this Product. Most technical support questions can be answered through our
knowledge base or e-mail support service at http://support.wdc.com. If the answer is
not available or, if you prefer, please contact WD at the applicable telephone number
shown in the front of this document.
If you wish to make a claim, you should initially contact the dealer from whom you
originally purchased the Product. If you are unable to contact the dealer from whom you
originally purchased the Product, please visit our product support Web site at http://
support.wdc.com for information on how to obtain service or a Return Material
Authorization (RMA). If it is determined that the Product may be defective, you will be
given an RMA number and instructions for Product return. An unauthorized return (i.e.,
one for which an RMA number has not been issued) will be returned to you at your
expense. Authorized returns must be shipped in an approved shipping container,
prepaid and insured, to the address provided with your RMA number. If following receipt
of a qualifying claim under this warranty, WD or the dealer from whom you originally
purchased the Product determines that your claim is valid, WD or such dealer shall, at its
discretion, either repair or replace the Product with an equivalent or better Product or
refund the cost of the Product to you. You are responsible for any expenses associated
with a claim under this warranty. The benefits provided to you under this warranty are in
addition to other rights and remedies available to you under the Australian Competition
and Consumer Act or the New Zealand Consumer Guarantees Act.
Your original box and packaging materials should be kept for storing or shipping your
WD product. To conclusively establish the period of warranty, check the warranty
expiration (serial number required) via http://support.wdc.com.
Western Digital Technologies, Inc.
3355 Michelson Drive, Suite 100
Irvine, California 92612
E-mail: [email protected]
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined
below, be free from defects in material and workmanship and will conform to WD’s
specifications. The term of your warranty is 3 year in Australia and New Zealand, unless
otherwise required by law. The term of your warranty period shall commence on the
purchase date appearing on your purchase receipt from an authorized distributor or
authorized reseller. Proof of purchase shall be required to be eligible for this warranty
and to establish the commencement date of this warranty. Warranty service will not be
provided unless the Product is returned to an authorized distributor, authorized reseller
or regional WD return center where the Product was first shipped by WD. WD may at its
discretion make extended warranties available for purchase. WD shall have no liability
for any Product returned if WD determines that the Product was (i) not purchased from
an authorized distributor or authorized reseller, (ii) not used in accordance with WD
specifications and instructions, (iii) not used for its intended function, or (iv) stolen from
WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified
because of damage occurring before WD receives the Product, or c) is attributable to
misuse, improper installation, alteration (including removing or obliterating labels and
opening or removing external enclosures, including the mounting frame, unless the
COMPLIANCE AND WARRANTY INFORMATION – 83
MY BOOK
USER MANUAL
product is on the list of limited user-serviceable products and the specific alteration is
within the scope of the applicable instructions, as found at http://support.wdc.com),
accident or mishandling while in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL
DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION,
MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER
FAILURES, OR (B) INTERNAL FAULTS. SUCH FAILURES CAN RESULT IN THE
LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU
SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR
ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND
PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION.
YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO
COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND
TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or
household use or consumption, provided it is fair and reasonable to do so, WD limits its
liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the
applicable period of the original warranty or ninety (90) days from the date of shipment of
a repaired or replaced Product, whichever is longer. This warranty is WD’s sole
manufacturer's warranty and is applicable only to Products sold as new.
GNU General Public License (“GPL”)
Firmware incorporated into this product may include third party copyrighted software
licensed under the GPL or Lesser General Public License (“LGPL”) (collectively, “GPL
Software”) and not Western Digital’s End User License Agreement. In accordance with
the GPL, if applicable: 1) the source code for the GPL Software may be downloaded at
no charge from http://support.wdc.com/download/gpl or obtained on CD for a nominal
charge from http://support.wdc.com/download/gpl or by calling Customer Support
within three years of the date of purchase; 2) you may re-use, re-distribute, and modify
the GPL Software; 3) with respect solely to the GPL Software, no warranty is provided, to
the extent permitted by applicable law; and 4) a copy of the GPL is included herewith,
may be obtained at http://www.gnu.org, and may also be found at http://
support.wdc.com/download/gpl. Modification of or tampering with the Software,
including but not limited to any Open Source Software, is solely at your own risk.
Western Digital is not responsible for any such modification or tampering. Western
Digital will not support any product in which you have or have attempted to modify the
Software supplied by Western Digital.
COMPLIANCE AND WARRANTY INFORMATION – 84
MY BOOK
USER MANUAL
Index
A
Accessories, optional 2
Advanced backup area, Backup tab displays 20
Alerts, flashing icon 42
B
Backed Up Volumes selection box 22
Backup
about backing up files 32
files content box 33, 34, 35
procedure 32
Backup tab displays
advanced backup area 20
description 18
drive content gauge 19
functional overview 13
Start/Stop Backup toggle button 21
Switch to Category/File Backup toggle
button 21
your computer’s content gauge 19
Box contents 2
Browse button, Retrieve tab displays 22
C
CAUTION
about erasing the drive 47
about lost passwords 27
about preventing data loss when disconnecting 42, 63
about your unlocked drive 28
Change retrieve folder box, Retrieve tab
displays 22
China RoHS compliance 81
Compatibility with operating systems 2
Compliance, regulatory 80
Connecting the drive 5
Contact Us link 26
Content gauge
Backup tab displays 19
drive 18
your computer’s 17
your computer’s, Backup tab displays
19
Converting drive format 54, 69
Creating a password 27
D
Disconnecting the drive 42
Disk image, downloading and restoring 50,
54
Drive
connecting 5
content gauge, Backup tab displays 19
content gauge, Home tab displays 18
diagnostics and status checks 46
disconnecting from a PC 42
dismounting from a Mac 63
dismounting VCD from a Mac 66
display scroll pointers, Home tab displays 17
handling precautions 4
icon, Home tab displays 16
sleep timer 46
Drive Erase button, Settings tab displays
24
Drive Settings
drive eraser 47
registration 44
security 27
sleep timer 46
E
Environmental compliance, China 81
Erase Drive screen 47, 49
Erasing the drive 47
CAUTION about erasing the drive 47
F
FCC information, class B 80
File History button 24
File history dialog 51
Flashing icon alerts 42
Front and back views 3
Full Media Scan 46
G
GNU General Public License 84
H
Handling precautions 4
Hardware 2
Help tab display
Contact Us link 26
description 25
functional overview 14
Learning Center topic buttons 26
Online User Manuals link 26
Support link 26
Update Software button 26
WD Store link 26
INDEX – 85
MY BOOK
USER MANUAL
Home tab displays
description 14
drive content gauge 18
drive display scroll pointers 17
drive icon 16
functional overview 13
Internal drive selector box 16
your computer icon 16
your computer’s content gauge 17
Preferences
button 24
options, setting 52
Product features 1
Product registration 4
I
Reformatting the drive 54, 69
Register Drive screen 45
Registering your drive 44
Registration button 24
Registration, online 4
Regulatory compliance 80
Requirements, operating systems 2
Restarting the software
on Windows 41
Restoring the software disk image 50, 54
Retrieve
about retrieving files 37
destination option buttons 23
files option button 23
folder, specifying 51
procedure 37
Retrieve Folder button 24
Retrieve some files selection box 23
Retrieve tab displays
Backed Up Volumes selection box 22
Browse button 22
Change retrieve folder box 22
description 21
functional overview 14
Retrieve destination option buttons 23
Retrieve files option buttons 23
Retrieve some files selection box 23
Start/Cancel Retrieving toggle button
23
RoHS compliance 81
Run Diagnostics screen 46
Internal drive selector box, Home tab displays 16
K
KC notice (Republic of Korea) 81
Kensington security slot 4
Kit contents 2
L
Launching WD SmartWare software
on the Mac 61
on Windows 41
Learning Center topic buttons 26
Limited warranty information 82
M
Mac
dismounting VCD from 66
drive serial number 66
reformatting the drive to 54
restarting WD SmartWare software on
61
safely dismounting drive from 63
status check 66
uninstalling software from 66
unlocking the drive manually 66
N
NTFS format 3, 54
O
Obtaining service 81, 83
Online support, accessing ii
Online User Manuals link 26
Operating system requirements 2
Operating systems 2
P
Password protecting your drive 27
CAUTION about lost passwords 27
Physical description 3
Power button 4, 64
Precautions for handling the drive 4
Q
Quick Diagnostic Self-test 45
R
S
Safety compliance 80
Security button 25
Serial number
on a Mac 66
Set
file history dialog 51
preferences dialog 52
retrieve folder dialog 52
sleep timer screen 47
INDEX – 86
MY BOOK
USER MANUAL
Set Up Drive button 25
Set Up Software button 25
Setting the drive sleep timer 46
Settings tab displays
description 24
Drive Erase button 24
File History button 24
functional overview 14
Preferences button 24
Registration button 24
Retrieve Folder button 24
Security button 25
Set Up Drive button 25
Set Up Software button 25
Sleep Timer button 25
Sleep Timer button 25
SMART Status Check 45
Software Settings
preferences 52
retrieve folder 51
Space available
on a Mac 66
on Windows 42
Start/Cancel Retrieving toggle button 23
Start/Stop Backup toggle button 21
Settings
See Drive Settings
Status check 42
on a Mac 66
on Windows 42
Support link 26
Switch to Category/File Backup toggle
button 21
System
file category defined 60
file category, defined 18
System compatibility 2
on Windows 42
Update Software button 26
USB drive interface 4
V
Virtual CD
unlocking the drive from 65
W
Warranty information 81, 82, 83
WD
service 81, 83
Store link 26
technical support, contacting ii
WD Quick View icon
Mac 61
Windows 41
WD SmartWare software
uninstalling from a Mac 66
Windows
status check 42
unlocking the drive from the virtual CD
29
Y
Your computer
content gauge, Backup tab displays 19
content gauge, Home tab displays 17
icon, Home tab display 16
T
Technical support, contacting ii
Temperature check 42
U
Uninstalling WD SmartWare
from a Mac 66
from Windows 53
Unlocking the drive
with the WD SmartWare software 64
without the WD SmartWare software
65
Unlocking the drive from the virtual CD
on a Mac 42
INDEX – 87
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use
nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by
implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time
without notice.
Western Digital, WD, the WD logo, My Book, and My Passport are registered trademarks and WD SmartWare and Data
Lifeguard are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other
companies.
© 2012 Western Digital Technologies, Inc. All rights reserved.
Western Digital
3355 Michelson Drive, Suite 100
Irvine, California 92612 U.S.A.
4779-705053-A01 Oct 2012