Download B r o a d Ba n d a d SL & C a B Le

B i g P o n d ® B r o a d b a n d U s e r Gu i d e
B r o a d b a n d AD S L & C a bl e
W E L C OME
W e lc o m e t o B i g P o n d ® B r o a d b a n d
– t h a n k y o u f o r c h o o s i n g us .
This guide is here to help you get the most out of your BigPond
B r o a d b a n d e x p e r ie n ce . We’re su re yo u’re it c hing t o g e t s t a r t e d , s o
d o n’t f e e l yo u h ave t o s t u d y it a ll r ig h t aw ay. H o we ve r, it ’s
important to read through the Security and Usage sections soon.
The rest will be there when you need it.
A s a BigPo n d M e m b e r, yo u c a n n ow e nj oy a hug e r a ng e o f we b
ser vices , including state - of-the -ar t se curit y options , great account
tools, f lexible plans, extra email features, worlds of ‘unmetered’
content, special shopping deals and lots more.
S o l e t ’s g e t st a r te d .
M a k e a n o t e o f y o u r B i g P o n d d e ta i ls h e r e .
E m a i l A d d r e ss
( R e m e m b e r, y o u r e m a i l a d d r e s s i s y o u r u s e r n a m e @ b i g p o n d . c o m )
p a ssw o r d
( We su gge s t p ro t e c t ing y o u r s e cu ri t y by w ri t ing d o w n a n u n mis t a k a b l e cl u e ra t h e r
than your actual password.)
W i - F i S S ID
( Fo r B ig Po n d B ro a d b a n d AD S L o r Ca b l e H o m e N e t w o r k G a t e way – t h is is y o u r m o d e m’ s ‘ n a m e’ . )
W i - F i W PA K e y
( Fo r B i g P o n d B r o a d b a n d A D S L o r C a b l e H o m e N e t w o r k G a t e w a y – t h e u n i q u e s e c u r i t y
co de configured in your mo dem as part of the installation process.)
Note: The most convenient place to find these parameters is on the Wi-Fi keycard that
came with your installation kit. These parameters are also printed on the bottom of
t h e ga t e way.
2
3
1
Getting
started......................... 6
Connecting to BigPond
Usage traps and how to
avoid them.. .................................. 29
Broadband...................................... 7
W h at ’ s
Inside
Installing ADSL filter/splitters..... 8
5
Looking
after your
– For a standard phone outlet.. .... 8
bigpond account..................... 32
– For a wall-mounted phone........ 9
Managing your membership....... 33
– installing your cable splitter.. . 10
– Change your plan.. .................... 33
Checking your gateway/modem.. .. 11
– Change your password.. ........... 34
Managing additional mailboxes... 34
2 Looking after your email.... 14
Your BigPond email address.. ..... 15
About the new BigPond
WebMail - MyInbox . .................. 15
How to set up your mailbox........ 15
MyConnect and BigPond ’s
ex tra mail ser vices ..................... 16
– MyInbox – an online one-stop
shop . ......................................... 16
– MyEmail – email on your mobile .1 6
– MySync – backup your mobile
Your BigPond Bill ........................ 35
6 L ooking after your
connection.. .............................. 38
Troubleshooting tips................... 39
– Your modem.............................. 39
– Your ser vice.............................. 39
– Your connection speed............ 40
Where to find help...................... 40
Where to get even more help.. ...... 41
7
Troubleshooting
faqs.. ......... 42
contacts .................................... 16
General broadband faqs.. .......... 44
– Additional Mailboxes .............. 17
General device faqs................... 47
– Premium Mail ........................... 17
BigPond Broadband ADSL faqs.. . 48
BigPond Broadband Cable faqs.. . 54
Looking
after your
3
securit y...................................... 18
Why security matters so much... 19
What to watch out for.. ................ 19
How to protect yourself.............. 21
Network security......................... 23
BigPond Security Ser vices.......... 24
4 Looking after your usage.. .. 26
BigPond Broadband ADSL or Cable
Home Network Gateway FAQs.... 55
8
Extra
stuff................................ 60
Unmetered sites.. ......................... 61
News and updates....................... 64
9 More stuff................................. 66
Web hosting, domain names, and
other ser vices from BigPond...... 67
What is usage any way?............... 27
How (and why) to monitor your
usage............................................. 28
4
10
Glossary.....................................
70
The key terms explained . .......... 71
5
Getting
s ta r t e d
co nnec tin g to B i gP o nd B road band
S e t ting u p yo u r B ig Po n d B r o a d b a n d co n n e c ti o n is e a s y. J u s t l o a d
t h e B i g P o n d I n s t a l l a t i o n C D ROM ( o r s e l f - i n s t a l l C D ) t h a t c a m e i n
your self-install kit and it will guide you through ever y step to set
up your new device, internet service and email.
I f y o u ’ r e c o n n e c t i n g t o B i g P o n d B r o a d b a n d AD S L , y o u ’ l l n e e d t o
i n s t a l l f il t e r/s p li t t e r s – o r a c a b l e s p li t t e r i f y o u’r e i n s t a l li n g
Broadband Cable. Of course, the CD includes detailed instructions
f o r d o i n g s o . To m a k e t h i n g s e a s y , w e ’ v e a l s o p r i n t e d a l l t h e s t e p s
on the following pages.
If your modem or outlets are in another room, please watch the
steps on the CD first, and then use this printed guide to help you
recall what to do.
Re me mb er, w hichever ser vice yo u have ch ose n , we w ant yo u to b e
enjoying your broadband as quickly as possible – so we’ve made
i n s t a l l a t i o n e a s y. Yo u s h o u l d n’ t s t r i k e a n y p r o b l e m s i f y o u f o l l o w
the steps on the disk all the way through.
What if you d o have ‘issues’ ? Well , the installation progr am on the
CD includes some basic troubleshooting steps. And you’ll find a
g r e a t FAQ ( F r e q u e n t l y A s k e d Q u e s t i o n s ) s e c t i o n o n t h e d i s k t o o .
T h e r e a r e a l s o t r o u b l e s h o o t i n g t i p s a n d t h e e s s e n t i a l FAQ s l a t e r i n
this guide.
Chances are, you’ll find the answer in one of those areas. If not ,
there are even more resources available in our online Help Centre
a t b i g p o n d . c o m – i n c l u d i n g t u t o r i a l s , c o n f i g u r a t i o n g u i d e s , FAQ s ,
in-depth troubleshooting and more.
Of course, you’ll need internet access for that. So if you’ve got a
dial-up service, keep it active until your BigPond Broadband
connection is up and running.
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7
Step 3
Pond Points
N o w p l u g t h e p h o n e d e v i ce i n t o t h e s o c k e t o n t h e f il t e r/s p li t t e r
marked Local Phone.
• N eed to g e t to t h e H elp C en t r e , b u t d o n ’ t h av e a n i n t er n e t
co n n ec t i o n ? G r a b a B i g P o n d P r e- Pa i d D i a l- U p S ta r t er K i t
a n d g e t i n s ta n t d i a l- u p acc e s s fo r t h e s h o r t t er m . V i s i t
I f y o u r AD S L m o d e m w i l l b e s h a r i n g t h e s a m e o u t l e t , y o u c a n p l u g
i t i n t o t h e s o c k e t o n t h e f i l t e r / s p l i t t e r m a r k e d AD S L M o d e m w h e n
the self-install CD asks you to. O ther wise, just leave this socket
e m p t y.
a n y T els t r a S h o p, Aus t r a li a P o s t, D i ck S m i t h Elec t r o n i cs ,
Fo n e Zo n e , Le a d i n g Ed g e , k m a r t o r R e t r av i s i o n s to r e .
i n s ta ll i n g AD S L f i lt e r / spl i t t e r s
f o r a w a ll- m o u n t e d p h o n e
F OR A s ta n d a r d p h o n e o u t l e t
If any type of telephone device shares the same phone line as your
AD S L s e r v i c e , y o u n e e d t o f i t a f i l t e r / s p l i t t e r b e t w e e n t h e w a l l
socket and the phone, fax, answering machine, dial-up modem,
a l a r m s y s t e m , Fo x t e l dig it a l t u n e r, e t c . Lu c kil y, it ’s r e a ll y e a s y.
Yo u’ l l n e e d a s p e c i a l f i l t e r/s p l i t t e r i f a n y w a l l - m o u n t e d p h o n e s
s h a r e t h e s a m e p h o n e n u m b e r a s y o u r AD S L s e r v i c e . I f y o u d i d n ’ t
o rd e r o n e w h e n yo u sig n e d u p , yo u c a n b u y yo ur w a ll p h o n e f ilte r/
s p l i t t e r f r o m a Te l s t r a S h o p o r o t h e r s e l e c t e d r e t a i l e r s .
Step 1
Step 1
Apply firm upwards pressure on the wall phone to remove it from
its mounting. Then unplug the short lead from the wall (leave it
connec ted to the phone).
Disconnect the device from the wall.
Step 2
Ta k e a f i l t e r / s p l i t t e r a n d p l u g t h e s h o r t l e a d m a r k e d L i n e o r W a l l
Socket into the wall socket.
Step 2
S ta n d a r d P h o n e
w a ll m o u n t e d p h o n e
Plug the shor t lead marked Line or Wall Socket of the special
f il t e r/s p li t t e r i n t o t h e w a l l s o c k e t , t h e n sli d e t h e f il t e r/s p li t t e r
down onto the phone mounting until it clicks into place.
3
3
1
To m o d e m
8
2
1
2
9
Step 3
Step 1
Now plug the short lead from the phone into the Local Phone
s o c k e t i n t h e f r o n t o f t h e f i l t e r/s p l i t t e r. T h e n r e m o u n t t h e p h o n e
b y sli d i n g i t d o w n o n t o t h e f il t e r/s p li t t e r u n t il s e c u r e .
Find the coax cable that runs from the wall plate to the back of
your set-top unit. Unscrew it from the Foxtel set-top unit , using
the spanner in your BigPond Self-Install Kit if you need to.
I f y o u r AD S L m o d e m w i l l b e s h a r i n g t h e s a m e o u t l e t , y o u c a n p l u g
i t i n t o t h e s o c k e t o n t h e s i d e o f t h e f i l t e r / s p l i t t e r m a r k e d AD S L
Modem when the self-install CD asks you to. O ther wise, just leave
t his s o c ke t e m p t y.
Step 2
Note: Customers with cer tain home alarm systems such as a backt o - b a s e a l a r m w i l l n e e d t o i n s t a l l a ce n t r a l f i l t e r.
i n s ta ll i n g y o u r C a bl e S pl i t t e r
If you already have a Fox tel® set-top unit connec ted to the cable wall
plate, you’ll need to install a cable splitter so that the set-top unit
and your new BigPond Broadband Cable Modem can share access.
Note:
If you have a spare cable point, you can get away with not installing
a cable splitter by connecting your modem directly to the spare
cable point.
I f yo u d o n e e d to inst all a c a b le sp lit te r, st ar t by tur ning yo ur Fo x te l
set-top unit of f at the wall. And as you go through these steps, use
the spanner in your kit to make sure each connec tion is secure…
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Ta k e t h e c a b l e s p l i t t e r o u t o f y o u r S e l f - I n s t a l l K i t a n d s c r e w t h e
cable end you took of f your set-top unit onto the single connector
on the cable split ter (in other words , don’t connec t it to either of
the t wo connec tors that share the same side).
Step 3
Now take one of the t wo coax cables from your Self-Install Kit .
Screw one end onto the back of your set-top unit and the other
end onto the cable splitter connector marked Out.
Step 4
Ta k e t h e o t h e r w h i t e c o a x c a b l e f r o m y o u r k i t a n d c o n n e c t o n e e n d
t o t h e r e m a i n i n g c o n n e c t o r o n t h e c a b l e s p l i t t e r. F i n a l l y, s c r e w t h e
other end of this cable into the Cable connector on the back of
your modem. Well done.
c h e ck i n g y o u r g at e w ay/ m o d e m
O nce you’ve been all the way through the self-install CD, your
internet connection should be up and running. Going to a website
is the obvious way to check. But the light indicators on your
m o d e m c a n a ls o t e ll yo u t h a t e ve r y t hing is o k ay. S o f o r yo u r p e a ce
of mind , you can check your Gateway/Modem lights against the
following tables.
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AD S L g at e w ay s /
modems
s tat us
L i g h t i n d i c at i o n
Power:
Steady green when power is
connected
Ethernet:
Steady green if ethernet
connected, flashing when data
being transferred
Usb:
Steady green if usb connected,
flashing when data being
transferred
Dsl or dsl/wan:
Flashes green when
synchronising, steady green
when synchronised
Internet or activity:
Steady green for an internet
connection, flashes during
activity
Wireless:
Steady green when a Wi-Fi
connection is detected
(2Wire 2701hgv-w & Thomson
TG782T only)
THOM S ON TG 7 8 2 T
2wire
2 7 01h g v-w
t h o m s o n s 5 3 6v6
2 w i r e 2 0 71- a
Phone 1, Phone 2:
C a bl e GATE W AY S /
modems
n e tg e a r
C G 814W G v 3
C a bl e GATE W AY S /
modems
For future use
(2Wire 2701hgv-w & Thomson
TG782T only)
Your modem will only have some of these lights, depending on which model
you’ve installed.
s tat us
L i g h t i n d i c at i o n
Power:
Steady green when power is on
Online:
Steady green when successfully
connected to the cable network
Send:
Flashes green when data being sent
Receive:
Flashes green when data being received
Wireless:
Steady green when wireless is enabled
Ports 1-4 :
Steady green (100Mbps) or amber
(10Mbps) when ethernet connected,
flashing when data being transferred
s tat us
L i g h t i n d i c at i o n
Power:
Steady green when power is on
Receive:
Steady green when downstream channel
is connected
Send:
Steady green when upstream channel is
connected
Online:
Steady green when start-up is complete
PC/Activity:
Flashes amber when data is being
transmitted
Standby:
Should be off (sb5100 / sb5101 only)
M oto r o l a
510 0 /5101
Your modem will only have some of these lights, depending on which model you’ve
installed.
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13
Lo o kin g af ter
yo u r e m a i l
C a n y o u i m a g i n e l i f e w i t h o u t e m a i l? Of c o u r s e n o t.
14
y o u r B i g P o n d e m a i l a d d r e ss
Eve r y B ig Po n d M e m b e r g e t s a n e m ail a d d re ss . I f yo u’re n e w t o
BigPond Broadband, it will be your username with @bigpond.com
on the end . S o if your username is John1975 , your email address
will b e John1975@bigp ond .com .
If you’ve just upgraded from BigPond Dial-Up, you may have
elected to keep your old [email protected] email address.
In t hat c ase , yo ur co m p u te r ’s m ail se t tings will co ntinu e to wo r k
with your new broadband service.
Ab o u t t h e n e w B i g P o n d W e bM a i l - M y I n b o x
When you join BigPond, you automatically get MyInbox – the new
B i g P o n d W e b M a i l s e r v i c e . Yo u c a n u s e M y I n b o x f r o m a n y w h e r e w i t h
internet access or Nex t G™ coverage. Just go to bigpond.com and
l o g i n w i t h y o u r B i g P o n d e m a i l a d d r e s s ( e . g . ‘ u s e r n a m e @ b i g p o n d . c o m’
– see above) or username and your BigPond password. Use the
member login tile on the BigPond homepage and select ‘webmail’ to
s t a r t u s i n g e m a i l , o n l i n e c o n t a c t s a n d c a l e n d a r w i t h 1G B o f s t o r a g e .
h o w t o s e t up y o u r m a i lb o x
If you like using an ‘email client’ application (Outlook , Outlook
E x press , Wind ows Mail o r Ap ple Mail) o n yo ur co mp uter, yo u c an
s e t i t u p t o f e t c h a l l y o u r B i g P o n d m a i l f o r y o u . Yo u ’ l l f i n d s t e p - b y s t e p g u i d e s t o d o i n g t h i s a t b i g p o n d . c o m / h e l p /e m a i l /d e f a u l t . a s p
O f course, if you follow all the steps on your self-install CD, it will
s e t u p yo u r e m ail f o r yo u a u t o m a tic a ll y.
15
M y C o nn e c t a n d B i g P o n d ’ s e x t r a m a i l s e r v i c e s
T h e re’s m o re t o B ig Po n d m ail t h a n , we ll , m ail . We l co m e t o t h e n e x t
generation of webmail and mobile messaging - MyConnec t™. Now
you can access your email, messages, contacts and calendars online
o r f r o m y o u r c o m p a t i b l e Te l s t r a N e x t G ™ m o b i l e . M y C o n n e c t ™
comprises 3 ser vices – MyInb ox , MyEmail and MySync – giving you
the flexibility to stay in touch and keep important information on
yo u r m o b il e s a f e n o m a t t e r w h a t yo u’r e d o ing w h e r e yo u h ave
access to the internet and Next G™ coverage. Additional mailboxes
and Premium mail provide you with extra tools to make sure that
you have the mail services that match your needs.
M y I n b o x – y o u r o n l i n e , e m a i l a n d m o b i l e m e ss a g i n g c e n t r e
Combine your email and mobile communications in one inbox –
a n y w h e r e y o u u s e t h e i n t e r n e t . J u s t l i n k y o u r Te l s t r a m o b i l e t o
M y I n b o x t o s e n d S M S / MM S , r e c e i v e c a l e n d a r n o t i f i c a t i o n s a n d
a c c e s s y o u r m o b i l e v o i c e a n d v i d e o m a i l i n o n e i n b o x 1.
MyEmail - Email o n yo ur m o bile
A d d i t i o n a l M a i lb o x e s
Additional Mailb oxes are ideal when one email address just isn’t
e n o u g h . Yo u r B i g P o n d c o n n e c t i o n m a y n e e d t o s e r v e a w h o l e
f amily, each clam ouring for the privac y of their ow n mailb ox and
login. Or you might run a small business and need mailboxes for
your staf f. Additio nal mailb oxes may b e purchase d fo r $1 each p er
month. The maximum number of mailboxes is 15.
Premium Mail
BigPond Premium Mail is an exciting new ser vice designed for
business people on the move. It combines the freedom of WebMail
with the various organisational tools of Microsoft Outlook 2003,
so that you can manage your email, appointments, contacts and
c a l e n d a r f r o m a n y w h e r e w i t h w e b a c c e s s . Yo u c a n u s e t h e s e r v i c e
with yo ur d esk to p co mputer, lapto p , o r any other we b - e nab le d
d e v i c e s u c h a s a s u i t a b l e P DA , m o b i l e p h o n e o r o t h e r h a n d h e l d
unit. Better still, you can automatically synchronise the data on
your eligible devices with the data held online by the service. Now
t hat ’s a m o bil e o f f ice .
S t a y i n t o u c h w i t h e m a i l o n y o u r c o m p a t i b l e Te l s t r a N e x t G ™
m o b i l e 2. Y o u c a n a c c e s s y o u r B i g P o n d e m a i l , W i n d o w s L i v e ™
H o t m a i l a n d Y a h o o 7 ! M a i l o n y o u r c o m p a t i b l e Te l s t r a N e x t G ™
mobile all for a flat monthly fee.
M y S y n c - B a ckup y o u r m o b i l e c o n ta c t s
An automatic mobile phone ser vice which enables you to back-up
t h e c o n t a c t i n f o r m a t i o n o n y o u r c o m p a t i b l e Te l s t r a N e x t G ™ / 3 G
m o b i l e p h o n e t o a s e c u r e Te l s t r a s e r v e r a n d s y n c h r o n i s e t h i s
information with MyInbox. This way you will not lose this valuable
information if you lose, break or upgrade your mobile phone.
To f i n d o u t m o r e , v i s i t w w w . t e l s t r a . c o m / m y s y n c
1 C h a r g e s a p p l y f o r s e n d i n g S M S / MM S , a c c e s s i n g u n r e a d v o i c e m a i l /
videomail, and for using calendar notification aler ts.
2 Where you have Next G™ coverage.
16
17
yo u r S ecu r i t y
Lo o k i n g a f t e r
As l o n g a s y o u ’ r e c o n n e c t e d t o t h e i n t e r n e t , t h e
interne t is co nnec ted to yo u.
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w h y s e cu r i t y m at t e r s s o m uc h
The internet is an amazing window to the world. So, while security
issues shouldn’t stop you enjoying the view, leaving your ‘window’
wide open isn’t the best precaution.
O n l i n e c r i m e r a n g e s f r o m s t u p i d v a n d a l i s m t o o u t r i g h t t h e f t . Ev e n a n
annoying email worm virus can cause you headaches and potentially
lead to heav y additional usage charges until you get rid of it.
w h at t o w at c h o u t f o r
Online criminals and vandals have come up with several ways to
sp oil eve r yo n e e lse’s inte r n e t e x p e rie n ce . N o d o u b t t h ey ’ ll co m e
up with more. But we keep a sharp lookout – and we offer plenty
of advice and ser vices to help you protect yourself.
S o d o n’t l e t t his ‘ro gu e s ga ll e r y ’ f re a k yo u o u t . I t ’s just im p o r t a nt
t h a t yo u’re aw a re o f t h e r isk s .
N o n - g e n u i n e w e bs i t e s
Some criminals create authentic looking websites that appear to
offer legitimate goods and services. (This is sometimes known as
‘ p h i s h i n g ’. ) H o w e v e r , t h e s e s i t e s a r e s i m p l y d e s i g n e d t o s t e a l
credit card and email details, with no intention of providing what
y o u p ay f o r.
H o a x e m a i ls
Web criminals have also been known to circulate emails that
a p p e a r t o co m e f r o m a l e g itim a t e co m p a ny. Using a v a r ie t y o f
(false) reasons, they will ask you to confirm your account details,
passwords and so on by either return email or via a web page.
It is highly unlikely that a company would ever need you to confirm
19
your confidential information – and certainly not over the internet.
These scams are usually a way of gathering confidential information
from unwary web users. BigPond never asks Members to email us
their personal details, or click through to a website to confirm any
of their account details.
H a ck e r s
Hackers try to use their computer skills and special software to
g a i n u n a u t h o r i s e d a c c e s s t o y o u r c o m p u t e r. I f t h e y d o g e t p a s t y o u r
security systems, they can do whatever they like. This can include
stealing files, personal information and financial records, gaining
a c c e s s t o y o u r B ig P o n d s e r v i c e , o r si m p l y d e s t r o y i n g y o u r c o m p u t e r.
The ef fects can be devastating, time-consuming and expensive.
S pa m
Spam is simply unsolicited commercial electronic mail. Sending
spam is now illegal in many countries (including Australia), and is
sp e cif ic a ll y b a n n e d by m a ny m o re IS Ps (in clu ding B ig Po n d). I t ’s
annoying, time-consuming, of ten of fensive, and it wastes your
usage allowance.
Our recommendation is that you never reply to spam, even if the
message of fers you an opt-out link. Feedback simply lets the
spammer know that your address is valid, so they will continue
sending you their junk and selling your address to others.
Worms and other viruses
Viruses are software applications that infect computers. They can
be written to per form almost any function once they’ve gained
access to your system. Worms are viruses that spread themselves
a c r o ss a n e t w o r k – t h ey ’re ve r y co m m o n a s e m ail - b o r n e v ir u se s .
Once installed, a worm can steal addresses from your contacts
lists and spread itself to your friends’ and colleagues’ co mputers.
Along with the inconvenience and embarrassment, all those emails
can generate high levels of excess usage on your account.
20
T r o j a n s a n d sp y w a r e
A trojan is a piece of software that usually hides within a legitimate
looking application or utility to gain entry into your computer
system. Once you install the host software, the trojan can launch
itself and go to work.
Tr o j a n s m i g h t d o a n y o f t h e t h i n g s t h a t a h u m a n h a c k e r w o u l d – o r
they may simply provide a hacker with a means of easy access.
Spy ware is similar to a trojan, although usually less damaging. It
will install itself on your system and send reports on your
computer activity back to its host.
Either kind of infection has the potential to generate huge levels
of excess usage on your BigPond account, either by uploading your
data to the thieves or by using your computer as a ser ver for
o ng o ing ill e ga l a c ti v it y.
h o w t o p r o t e c t y o u r s e lf
There exists quite a large range of internet securit y threats. D on’t
l e t t h e m s c a r e y o u t h o u g h . Ta k e t h e s e s e n s i b l e p r e c a u t i o n s a n d
the chances are you’ll never encounter a problem more serious
than having to delete a doubt ful email. But whatever you do , don’t
do nothing.
I n s ta ll f i r e w a ll s o f t w a r e
A properly configured and up-to-date firewall will help protect
your computer from hackers, trojans, spyware, usage theft and
other threats. BigPond Security provides firewall protection and
m o r e . Yo u c a n f i n d o u t m o r e u n d e r ‘ B i g P o n d S e c u r i t y ’ o n t h e
f o l l o w i n g p a g e , o r b y v isi t i n g b ig p o n d . c o m /s e c u r i t y
21
K e e p y o u r B i g P o n d p a ssw o r d s e c r e t
I t i s l i k e a c a s h m a c h i n e P IN f o r y o u r i n t e r n e t a c c e s s a n d a c c o u n t
details. Fo r ad de d se curit y, yo u sh o uld change to a new p assword
e v e r y m o n t h o r s o . I t ’ s e a s y t o d o . J u s t c h e c k t h e FAQ s e c t i o n o n
your installation CD, or visit bigpond.com/help for more info.
D o n ’ t t r u s t e m a i l at ta c h m e n t s – e v e r
I f yo u d o n’t k n o w t h e s e n d e r, d e l e t e t h e e m ail im m e dia t e l y. A n d
eve n if yo u d o tr ust the se nd er, co py any at tachme nt s to yo ur
desktop so that your anti-virus software can check them first.
C o n s i d e r a c o n t e n t f i lt e r
In s ta l l An t i V i r u s s o f t w a r e
Install antivirus software to immediately scan disks, downloads,
co m p re sse d f il e s , e tc , to h e lp ke e p yo ur co m p u te r ’s inf o r m atio n
safe from interference. BigPond Security provides anti-virus
software to help protect both your BigPond email address and
y o u r c o m p u t e r. Yo u c a n f i n d o u t m o r e u n d e r ‘ B i g P o n d S e c u r i t y ’ o n
p a g e 2 4 , o r b y v isi t i n g b ig p o n d . c o m /s e c u r i t y
D o n ’ t p r o v i d e y o u r d e ta i l s
Be careful not to provide your personal, financial or email details
across the internet unless you know and trust the people or
company involved.
Ne ver give yo ur email address
Do not give your email address in a public forum such as a chat
room or newsgroup. Spammers and other internet criminals
constantly scan these sites and ‘har vest’ valid email addresses.
A s a m e m b e r o f t h e I n t e r n e t I n d u s t r y A s s o c i a t i o n ’ s ( IIA ) F a m i l y
Frie n dl y IS P p ro g r a m , Big Po n d su p p o r t s t h e co nte nt f ilte r s
e n d o r s e d b y t h e IIA a n d t e s t e d b y t h e C S IRO . T h e y a r e a g r e a t w a y
of blocking access to unsuitable sites and their content.
M o n i t o r y o u r us a g e
If you see an unexpected jump in your monthly usage, it may give
you an early indication that something is amiss. Remember that
under our customer terms, you are responsible for protecting your
BigPond account and paying for any usage accrued on it. (See the
next section of this guide.)
n e t w o r k s e cu r i t y
BigPond provides some net work-level ser vices to help prote c t you
a n d y o u r c o m p u t e r. T h e s e i n c l u d e :
N e t w o r k S p a m F i lt e r
Alw ay s l o o k f o r t h e cl o s e d l o ck ‘ S e cu r e l i n k ’ i c o n
L o o k f o r t h e S e c u r e L i n k i c o n a n d a h t t p s : // U R L i n
your browser window before you provide details on
a web site.
The Secure Link icon is usually found in the bottom
r ig h t- h a n d c o r n e r o f y o u r b r o w s e r. N e v e r e v e r p r o v i d e y o u r
details over a non-secure web link.
22
Our mail servers will automatically block incoming email from
known spam senders. This ‘coarse’ filter stops obvious spam from
clogging our systems and provides you with some relief from
annoying or of fensive email.
N e t w o r k E m a i l V i r u s F i lt e r
We also automatically scan incoming emails for the most prevalent
email-borne viruses – and reject them before they reach our
s e r v e r. Yo u s h o u l d n o t e t h a t t h i s f i l t e r o n l y s c a n s f o r t h e m o s t
prevale nt vir uses . O ld er, newer and less co mm o n vir uses may n ot
be detected.
23
B i g P o n d S e c u r i t y SERVI C ES
BigPond Security contains a comprehensive bundle of security
products to help protect your family or office PC from inappropriate
content, spam, viruses, and phishing attacks. The BigPond Secuirty
pack also comes with automatic updates and a 24-hour helpdesk.
With BigPond Security you can choose a single licence or multi
licence option. The single licence option helps protect one
computer and one BigPond email address, while the multi licence
option helps to protect up to three computers and up to three
BigPond email addresses against major security threats, all at
once. Single or multi-licence – the choice is yours.
P r i vac y P r ot ec t i o n
Helps stop unwanted messages such as pop-ups and annoying
ads.
P e r s o n a l F i r e w a ll
Helps protect against theft of your personal details, passwords or
files by preventing unauthorised access to your computers.
E m a i l V i r u s F i lt e r
Scans and rejects contaminated emails and files, monitors websites
for potential threats and more.
B i g P o n d D e s k t o p An t i V i r u s
H e re’s h ow t h ey wo r k :
C o n t e n t F i lt e r – P a r e n ta l C o n t r o ls
A l l o w s y o u t o s e t t i m e l i m i t s o n y o u r c h i l d r e n’s i n t e r n e t u s a g e ,
monitors the sites they visit and provides you with repor ts of their
b r o w s i n g h i s t o r y.
Checks shared files, downloads, compressed attachments, web
content , disks and ex ternal drives for the viruses that aren’t
spread by email.
2 4 / 7 T e c h n i c a l S upp o r t
N o m a t t e r w h a t tim e o f t h e d ay o r nig ht yo u n e e d h e l p , we’re o n l y
a p h o n e c a ll aw ay.
D e s k t o p An t i - V i r u s
Checks downloads, compressed attachments , web content , disks
and external drives for potential threats.
E m a i l S p a m F i lt e r
Helps stop spam before it hits your inbox.
Anti-Phishing
Wa n t to k n ow m o r e ?
Yo u c a n f i n d m o r e s e c u r i t y i n f o r m a t i o n a n d d e m o n s t r a t i o n s a t
bigpond.com/help. Clicking the security link will lead you to a
wealth of information about threats and protection.
To s u b s c r i b e t o B i g P o n d S e c u r i t y , v i s i t b i g p o n d . c o m / s e c u r i t y .
Aler ts you when you go to most scam websites which may attempt
t o s t e a l p a ss w o r d s o r s e c u r it y.
Anti -S py war e
Helps stop people collecting information about your online surfing
habits, password and bank details.
24
25
Looking after
your usage
w h at i s us a g e a n y w ay ?
‹
26
Usage is simply the amount of data that flows between your
computer and the internet. It includes ever ything from the tiny
signal that travels from your mouse to a link on a website in the
USA , to the streaming movie promo that you watch as a result.
H e re’s a ro ug h guid e to h ow usag e c a n g e t g e n e r ate d:
HTM L e m a i l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0 . 0 2 5 M B
E m a i l a t t a c h m e n t ( . d o c f i l e ) .. . . . . . . . 0 . 5 M B *
Web page .................................... 0.05MB
MP3 music file. ............................ 4MB
M o v i e t r a i l e r .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 0 M B
O n l i n e g a m e p l a y + .. . . . . . . . . . . . . . . . . . . . . . . 1 6 M B p e r h r
S t r e a m i n g v i d e o ^ .. . . . . . . . . . . . . . . . . . . . . . . . . 2 4 M B p e r h r
Please note that these figures are just a guide.
* E m a i l a t t a c h m e n t s c a n v a r y e n o r m o u s l y , a n d c o u l d b e u p t o 5 M B e a c h o r
possibly more.
+ O n l i n e g a m e p l a y u s a g e w i l l v a r y d e p e n d i n g o n t h e g a m e .
^ S t r e a m i n g m e d i a u s a g e v a r i e s d e p e n d i n g o n t h e q u a l i t y a n d r e s o l u t i o n o f
the video. The higher the bit-rate of the stream, the higher the megabytes
p e r h o u r (e .g . a 25 6 k b p s s t r e a m w ill u s e l e ss d a t a t h e n a 512k b p s s t r e a m
viewed for the same duration).
Re me mb er, usage accr ues f o r upl o a ds (data yo u se nd) as well as
downloads (data you receive). D ownloading occurs ever y time you
a cce ss t h e int e r n e t in a ny w ay – w h e t h e r yo u’re b r o w sing we b sit e s ,
checking the local news, or visiting a chat site.
So almost any time you spend online will incur usage. However
usage incurred when you visit the BigPond site or view content on
our exclusive unmetered channels will not be added to your
m o n t h l y u s a g e t o t a l . Yo u’ l l f i n d m o r e a b o u t t h o s e u n d e r E x t r a S t u f f
later in this guide.
27
h o w ( a n d w h y ) t o m o n i t o r y o u r us a g e
M o v i n g d a t a b a c k a n d f o r t h o v e r t h e i n t e r n e t c o s t s m o n e y. T h a t ’ s
why we allow a cer tain amount of monthly usage in propor tion to
y o u r p l a n f e e . Yo u r B i g P o n d B r o a d b a n d m o n t h l y c o n n e c t i o n f e e s
wo n’t b e af fe c te d if you e xce e d this am ount , but (dep ending o n what
plan you are on) we may charge additional usage fees for the ex tra
megaby tes used. If you are on a BigPond Liber ty® plan, you will not
be charged additional usage fees, but speeds will be slowed to
64kbps once you reach 12GB for the BigPond Liber ty 12GB plan and
25GB for the BigPond Liber ty 25GB plan of usage in a single month.
The service may not be used for unauthorised purposes, as set out
in t h e Acce p t a b l e Us e Po lic y.
So monitoring your estimated usage is a great idea. It might even
help you spot a virus infection before it gets out of hand (see the
Securit y sec tion earlier).
N ow, it ’s a lm o st im p o ssib l e to ke e p a r u n ning to t a l o f yo ur usag e
in your head. But we do provide a couple of tools to help make
m o nit o r ing yo u r u s a g e e a s y.
U s a g e n o t i c e e m a i ls
The simplest way to track your usage is through the email notices
that we send to your BigPond Broadband email address when your
e s t i m a t e d u s a g e h i t s 5 0 % , 75 % , 10 0 % , 1 2 5 % , 175 % a n d 2 5 0 % o f y o u r
monthly allowance. On BigPond Liberty plans, we send an email
when your estimated usage hits 50% and 80%.
These email reminders are one ver y good reason why you should
check your BigPond Broadband email address ever y day (either
d i r e c t l y o r w i t h E m a i l F o r w a r d i n g ) . I f y o u g e t a 5 0 % a l e r t a n d i t ’s o n l y
t h e 5 t h o f t h e m o n t h , f o r e x a m p l e , y o u m a y h a v e a p r o b l e m . Yo u c a n
use the warning to limit your usage and think about changing plans
– or disconnect your modem and star t looking for a virus.
28
To e n s u r e y o u a r e r e c e i v i n g y o u r u s a g e n o t i f i c a t i o n s t o h e l p y o u
monitor your usage, you can have your BigPond Broadband email
Inbox automatically for warded to an email address that you may
c h e c k m o r e r e g u l a r l y.
B r o a d b a n d us a g e m o n i t o r
An easy, o nline way to che ck yo ur current estimate d acco unt usage
is with our Broadband Usage Meter – found under My BigPond at
w w w.bigp ond .com .
H owever, yo u sh o uldn’t rely so lely o n the Usage Meter f o r an
accurate record of your actual usage. Despite our best efforts, it
may not be accurate all the time.
Yo u c a n a l s o u s e t h e U s a g e M e t e r t o c o m p a r e y o u r h i s t o r i c a l
monthly and daily usage for the past 6 months. Just note that these
historical re cords are o nly up date d m o nthly, so yo u sh o uld never
use them to check your current usage.
u s a g e t r a p s a n d h o w t o av o i d t h e m
When you have a high-speed broadband account, usage can build
u p ve r y q uic k l y. I t ’s w o r t h m a king su r e e a c h u s e r o n yo u r a cco u n t
knows what causes usage – and how to avoid the traps that can
lead to an unpleasant excess usage surprise.
Yo u s h o u l d a l s o b e a w a r e j u s t w h a t y o u r o p e r a t i n g s y s t e m a n d
o t h e r s o f t w a r e m i g h t d o a u t o m a t i c a l l y . W i n d o w s X P, f o r e x a m p l e ,
is designed to check for updates on a regular basis – then
download them without asking you. (And recent updates have been
m o r e t h a n 1 5 0 M B . ) Yo u m a y w a n t t o c h e c k y o u r s o f t w a r e u s e r
guides, and see how to turn this feature of f.
29
DIY e x c e ss us a g e
Yo u c a n g e n e r a t e h i g h u s a g e y o u r s e l f , i f y o u e n j o y a l o t o f :
File sharing programs can turn your computer into a server for
other file sharers to access. And every time a file sharer gets a file
f ro m yo ur co mputer, yo u incur usage f o r the upl o a d .
•
•
•
•
•
•
Some file sharing programs will keep serving up data even after
you think they’ve closed. Others will turn your computer into a
kind of file serving search engine. And still others will install
spy ware that uploads repor ts on your web browsing habits.
online game play
streaming video and audio
file sharing (see next page)
downloading large files
general web browsing on a low-usage plan
sending and receiving large emails
If any of these things are causing you additional usage charges,
then you may wish to change to a plan that lets you do the things
yo u e n j oy. Ch o o sing a n e w p l a n is e a s y. S e e t h e n e x t s e c ti o n o f
this guide for details.
As discusse d in the S e curit y se c tio n earlier, vir uses o r o nline
crime could use up your entire usage allowance within hours.
To a v o i d t h i s o c c u r r i n g – i n s t a l l s e c u r i t y s o f t w a r e s u c h a s t h e
BigPond Security Solution.
S n e a k y e x c e ss us a g e
Some usage accrues when you least expect it. This can include:
•
•
•
•
‘push’ adver tising
files from mail, newsgroup and chat sites
using download managers
s t r a y i n g o u t o f a B i g P o n d u n m e t e r e d w e b c h a n n e l ( b y c l i c k i n g o n
a link , fo r e x ample). M ostly, yo u can avoid this kind of e xcess
usage by closing your web browser when you don’t need it .
P OND P OINT S
• U s a g e m o n i t o r i n g d o e s m o r e t h a n h e l p y o u a d d u p
m e g a b y t e s . A m y s t e r i o us us a g e i n c r e a s e c o ul d
be
yo ur
first
clu e
to
an
i n t r us i o n
or
a bus e .
Spotting it e a r ly c o u l d s a v e y o u a f o r t u n e ( a n d
a ll y o u r p e r s o n a l d ata ) .
• D o n ’ t w a i t f o r a c r i s i s t o s ta r t l e a r n i n g a b o u t
O t h e r e x c e ss us a g e
Unfor tunately, p e o ple have devise d a numb er of ways to waste
a n d /o r s t e a l y o u r u s a g e :
us a g e . T h e r e ’ s a n e x c e ll e n t t u t o r i a l , plus FAQs , t i ps
a n d i n f o i n o u r H e lp C e n t r e ‘ S e t t i n g s ’ s e c t i o n .
V i s i t b i g p o n d . c o m / h e l p / S e t t i n g s / M a n a g e m y U s a g e .
• file sharing programs
• viruses
• online crime
30
31
yo u r B i g P o n d a cc o u n t
Lo o k i n g a f t e r
32
M a n a g i n g y o u r B i g P o n d a cc o u n t i s e a s y a n d
fl e x i bl e . A n d t h e k e y t o i t a ll i s t h e M y B i g P o n d
pa r t o f b i g p o n d . c o m .
managin g yo u r memb ership
My BigPond gives you secure web access to almost all your account
details so you can log in and make changes whenever it suits you.
For example, you can:
• update your records and contact details
• m a n a g e y o u r B i g P o n d A d d i t i o n a l S e r v i c e s ( s e e M o r e S t u f f o n
page 66)
• m a n a g e y o u r B i g P o n d e m a i l s u b s c r i p t i o n s ( s e e E x t r a S t u f f o n
page 60)
• order a new modem
• f r e e y o u r ADSL o r c a b l e s e r v i c e s w i t h B i g P o n d B r o a d b a n d H o m e
Network Gateways
Yo u c a n a l s o c h a n g e s o m e t h i n g s q u i c k l y a n d e a s i l y.
C h a n g e y o u r pl a n
If you find your BigPond plan isn’t working for you , just switch to a
dif f e re nt o n e . I t ’s t h e e a s y w ay t o avo id u n n e ce ss a r y u s a g e c h a r g e s ,
and get the best value from your BigPond membership. (Some plans
m a y b e e x c l u d e d . Yo u c a n c h e c k f o r t h e l a t e s t i n f o r m a t i o n o n t h e
Change My Plan p age under My BigPo nd o n w w w. bigp o nd .co m .)
There are no switching charges or other administration fees
involved – unless you joined BigPond through a special offer that
precludes changing to certain plans. And you can switch plans as
often as once per billing period.
Yo u e v e n h a v e a c h o i c e o f w h e n y o u r n e w p l a n w i l l t a k e e f f e c t . I f
you want to change rig ht away, yo ur new plan can take ef fe c t f ro m
m i d n i g h t t h a t d a y. Yo u c a n a l s o c h o o s e t o c h a n g e f r o m t h e f i r s t o f
33
t h e n e x t m o n t h , t o m a k e m a n a g i n g y o u r b i l l s si m p l e r. O r y o u c a n
specif y a date in the near future – say the first day of the school
holidays – and have your new plan kick in then.
C h a n g e y o u r p a ssw o r d
Cha ng ing yo ur p ass wo rd isn’t o nl y sim p l e , it ’s a ls o a g o o d id e a .
For security reasons, you should change your password ever y
c o u p l e o f m o n t h s o r s o . Yo u r p a s s w o r d c a n’ t b e m o r e t h a n 8
characters long and there are a few words and keyboard symbols
t h a t y o u c a n’ t u s e . Yo u’ l l f i n d a l l t h e g u i d e l i n e s o n t h e C h a n g e M y
Password screen at My BigPond.
I f y o u ’ r e u s i n g a n AD S L m o d e m r o u t e r ( a n y AD S L m o d e m c u r r e n t l y
supplied by BigPond), remember to update your password details
in the modem configuration page before you next connect to the
i n t e r n e t . ( R e f e r t o p a g e 5 6 o f t h i s g u i d e . ) Yo u w i l l a l s o n e e d t o
update your email client (e.g. Outlo ok Express) login information.
C h e c k t h e FAQ s e c t i o n o f t h e s e l f - i n s t a l l C D f o r d e t a i l e d
instructions.
m a n a g i n g a d d i t i o n a l m a i lb o x e s
Yo u c a n p u r c h a s e a d d i t i o n a l m a i l b o x e s o n y o u r a c c o u n t . A d d i t i o n a l
mailboxes mean you can create separate email addresses to help
you manage incoming emails, or to give other people in your
household or business their own email addresses.
I f yo u’re t h e p r im a r y u se r (t h e o w n e r) o f t h e B ig Po n d a cco u nt , yo u
can add, remove and update details for any of the additional
mailboxes you create. Just log into My BigPond and go to My Email
t o m a k e t h e c h a n g e s . Yo u r a d d i t i o n a l m a i l b o x o w n e r s c a n a l s o l o g
into My BigPond using their username and password, and then
up date their ow n d etails if they wish . H owever, they d o n’t get to
add or delete themselves (or any of your other mailb oxes).
34
y o u r B i g P o n d b i ll
We give you a couple of handy options for managing your BigPond
c h a r g e s , s o y o u c a n c h o o s e t h e o n e t h a t w o r k s b e s t f o r y o u . Yo u
can choose to receive your BigPond Bill separately or with your
o t h e r Te l s t r a s e r v i c e s i n o n e b i l l .
B i g P o n d B i ll
Yo u r B i g P o n d c h a r g e s c o m e o n t h e i r o w n s t a t e m e n t ( s e p a r a t e f r o m
a n y o t h e r Te l s t r a p r o d u c t s y o u m a y h a v e ) – a n d y o u c a n c h o o s e t o
receive it as a paper bill in the post, or as an electronic bill via
email (we call this an eBill).
If you choose a paper bill, you can pay using:
• BPAY
• c r e d i t c a r d w h e n y o u l o g i n t o M y B i g P o n d ( b i g p o n d . c o m /
mybigpond/)
• c r e d i t c a r d o v e r t h e p h o n e
• c h e q u e o r m o n e y o r d e r ( B i g P o n d E a s y P a y A u t o m a t i c i s n o t
available if you chose a BigPond paper bill.)
If you’ d rather receive an ebill, you can pay using:
• B i g P o n d E a s y P a y A u t o m a t i c ( w e u s e d t o c a l l t h i s ‘ d i r e c t d e b i t t o
credit card’)
• BPAY
• c r e d i t c a r d w h e n y o u l o g i n t o M y B i g P o n d ( b i g p o n d . c o m /
mybigpond/)
• c r e d i t c a r d o v e r t h e p h o n e
• c h e q u e o r m o n e y o r d e r
T e ls t r a B i ll
I f y o u c h o o s e a Te l s t r a B i l l , y o u r B i g P o n d c h a r g e s a r e c o m b i n e d
i n t o o n e b i l l , a l o n g w i t h y o u r o t h e r Te l s t r a p r o d u c t s a n d s e r v i c e s .
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Yo u c a n r e c e i v e t h i s b y p o s t , o r s i g n u p f o r O n l i n e B i l l i n g a t
te lstr a .co m /mya cco unt /
P OND P OINT S
• U s e M y B i g P o n d t o g e t t h e b e s t o u t o f y o u r B i g P o n d
Y o u c a n p a y y o u r Te l s t r a B i l l b y u s i n g :
M e m b e r s h i p. I t ’ s t h e e a s y w ay t o c h o o s e t h e b e s t v a l u e
p l a n , A d d i t i o n a l S e r v i c e s , u p d at e y o u r d e ta i l s a n d s o
• BPAY
• Te l s t r a E a s y P a y ( d i r e c t d e b i t )
• c r e d i t c a r d o v e r t h e p h o n e o n 1 3 0 0 3 6 9 6 6 6 o r b y i n t e r n e t ( v i s i t
te lstr a .co m /mya cco unt / )
• P o s t b i l l p a y – b y c a s h , c h e q u e o r c r e d i t c a r d , i n p e r s o n a t a n y
Po s t O f f ice , v ia t h e Po s t b ill p ay H o m e P a g e (p o s t b ill p ay. co m . a u / )
or over the phone on 13 18 16
• p
ost-send a payment slip with your cheque made payable to
Te l s t r a . ( T h e r e ’ s a r e - u s a b l e e n v e l o p e p r o v i d e d w i t h y o u r b i l l ,
o r y o u a d d r e s s y o u r o w n t o GPO B o x 9 9 0 1 , M e l b o u r n e VI C 3 0 0 1 . )
• t h e S e r v i c e ATM a t a n y C o l e s S u p e r m a r k e t
• c a s h , c h e q u e o r c r e d i t c a r d a t a n y Te l s t r a S h o p i n p e r s o n .
m uc h m o r e .
If you ever want to check or change your billing option, or activate
BigPond EasyPay Automatic, just visit the My Bill section when you
log in to My BigPond.
Moving House
H o w d o I t r a n s f e r m y B i g P o n d a n d Te l s t r a s e r v i c e s w h e n I m o v e h o u s e ?
I t ’ s u s u a l l y p r e t t y e a s y w i t h a l i t t l e f o r w a r d p l a n n i n g . Te l l u s w h e r e
yo u’r e m ov ing a n d we’ ll d o t h e r e s t . Eve r y t hing yo u n e e d is a t
b ig p o n d . c o m /my b ig p o n d /m o v i n g h o m e , a n d t h e r e is a c o m p r e h e n si v e
FAQ s e c t i o n s h o u l d y o u h a v e a n y q u e s t i o n s .
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yo u r c o n n ec t i o n
Lo o k i n g a f t e r
C o m pu t e r s a r e n ’ t h u m a n – t h e y jus t l i k e t o a c t
t h at w ay s o m e t i m e s . S o h e r e ’ s w h at t o d o i f t h i n g s
d o n ’ t g o t o pl a n .
t r o ubl e s h o o t i n g t i ps
L e t ’ s s t a r t w i t h t h e IT P r o f e s s i o n a l s ’ s e c r e t . T h e t e c h n i c a l t e r m i s
‘ c y c l i n g t h e e q u i p m e n t ’. I t s o u n d s v e r y NA S A b u t , f o r t h e r e s t o f u s ,
i t j u s t m e a n s ‘ t u r n i t o f f , c o u n t t o 5 , t h e n t u r n i t o n a g a i n ’. Yo u ’ l l b e
amazed how many irrational computer problems this can fix.
Where possible, tr y to follow the correct procedure for powering
d ow n yo ur co mputer, m o d e m o r other e quip me nt . And d o n’t l ose
yo ur co o l . The p ower switch is there to resto re yo ur p ower, as well
as yo ur co m p u te r ’s .
The other major check is your set up. Carefully check that every
plug and wire is in the right place, the right way round, and is
switched on.
T r o ubl e w i t h y o u r m o d e m ?
I f yo u’re h av ing t r o u b l e w it h yo u r m o d e m , t r y t o e s t a b lish j u s t h o w
much it is or isn’t working:
• c h e c k t h e p o w e r s u p p l y f r o m t h e s o c k e t t o t h e m o d e m
• c h e c k t h e p h o n e s e r v i c e ( ADSL o n l y ) – c a n y o u m a k e c a l l s o n t h e
line?
• c h e c k t h e c a b l e s e r v i c e ( c a b l e o n l y ) – c a n y o u w a t c h TV ?
• s e e w h a t t h e m o d e m ’ s i n d i c a t o r l i g h t s a r e t e l l i n g y o u ( s e e p a g e 1 3
of this guide)
This should give you a good idea of whether the problem is in the
modem or elsewhere.
Tro uble with yo ur service?
S o m e tim e s o ur se r vice s d o ‘g o d ow n’ – b u t it ’s a f air l y r a re eve nt
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a n d i t ’s b e c o m i n g r a r e r. Yo u s h o u l d o n l y s u s p e c t a s e r v i c e f a i l u r e
if yo ur se r vice has wo r ke d in t h e p ast (i .e . it ’s n o t a n ew
connec tion).
w h e r e t o GET EVE N MORE h e l p
B IG P OND P REMI U M supp o r t
If you can get online, check our Service Status pages at bigpond.
c o m / h e l p /s e r v i ce s t a t u s . I f n o t , r e s t a ssu r e d t h a t w e’ l l b e m o v i n g
heaven and ear th to remedy any problems at our end. So bear with
us and try your connection again in an hour or so.
T r o ubl e w i t h y o u r c o n n e c t i o n sp e e d ?
Yo u r s e r v i c e s p e e d i s s u b j e c t t o a n u m b e r o f f a c t o r s , i n c l u d i n g t h e
capacity and popularity of websites, your computer configuration,
n e t wo r k co ng e stio n a n d yo ur p la n’s m a xim u m sp e e d . B u t if yo u
find that your broadband speeds aren’t speeding , it may be that
your computer is tr ying to do too much at once. Shut down any
a p p lic a ti o ns t h a t yo u’re n o t u sing , s o t h a t t h e co m p u t e r c a n
p r o ce ss in t e r n e t d a t a m o r e e f f icie n t l y. I f t h e p r o b l e m p e r sis t s , we
can help with a number of checks for your system setup under
BigPond Settings in the BigPond Help Centre.
BigPond Premium Suppor t can provide you with exper t assistance
for Home Network and computer related problems that fall outside
t h e s p e c i a l i s e d s c o p e o f o u r f r e e Te c h n i c a l S u p p o r t s e r v i c e s .
P r e m i u m S u p p o r t i s p r o v i d e d b y o u r p a r t n e r , g i z m o *, a n A u s t r a l i a n
company that provides exper t in-home or phone technical suppor t
for a wide range of technologies used in the home. They can
provide support for home networks, setting up a new home
network and other computer related issues. Plus they guarantee
on-site ser vices for 30 days* for your peace of mind. Check
my. b ig p o n d . co m /p o n d /p r e miu m - su p p o r t f o r m o r e d e t ails .
* Refer to w w w.gizmo.com . au /legal.html for full terms and conditions.
P OND P OINT S
w h e r e t o f i n d h e lp
• W e c a n ’ t g i v e y o u a f i n e r p r o b l e m - s o lv i n g t i p t h a n ‘ t r y
Yo u c a n f i n d d e t a i l e d h e l p :
t u r n i n g i t o ff, t h e n b a ck o n a g a i n ’. T h at , a n d ‘ d o n ’ t
l o s e y o u r c o o l’. I t ’ s o n ly a c o m pu t e r , a f t e r a ll .
• i n t h e f o l l o w i n g Tr o u b l e s h o o t i n g FA Q s e c t i o n s
• o n y o u r s e l f - i n s t a l l C D
• i n t h e B i g P o n d H e l p C e n t r e ’ s FA Q s , t u t o r i a l s , c o n f i g u r a t i o n g u i d e s
and more
Just visit big p o n d .co m / h e lp to f in d w hat yo u n e e d . I t ’s a g re at
resource. And with searchable access to over 1,000 useful answers,
all you need to do is ask the question.
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O h n o – w e h o p e d y o u w o ul d n ’ t n e e d t h i s s e c t i o n .
B u t n o w t h at y o u ’ r e h e r e , l e t ’ s t r y a n d r e s o lv e
y o u r p r o bl e m a s q u i ckly a s p o ss i bl e .
FAQ s
T r o ubl e s h o o t i n g
w h at ’ s h e r e
42
T h i s FAQ s e c t i o n i s a l i m i t e d h e l p a n d t r o u b l e s h o o t i n g g u i d e ,
designed to give you quick answers within the space limitations of
t his guid e . I t ’s divid e d into:
•
•
•
•
•
g e n e r a l b r o a d b a n d FA Q s
g e n e r a l d e v i c e FA Q s
B i g P o n d B r o a d b a n d ADSL FA Q s
B i g P o n d B r o a d b a n d C a b l e FA Q s
B i g P o n d B r o a d b a n d ADSL o r C a b l e H o m e N e t w o r k G a t e w a y FA Q s
Y o u r s e l f - i n s t a l l C D a l s o h a s a n FAQ s e c t i o n , w h e r e w e ’ v e b e e n
able to include far more detail for most of the issues here. So if
yo u’re s till s t u m p e d a f t e r re a ding t his se c ti o n , m a ke t h e CD yo u r
next stop.
If you still can’t resolve your problems , you can contac t us at the
numbers below and we‘ll be happy to help:
T e c h n i c a l supp o r t
bigpond.com/help
133 933
(24 hours , 7 days)
B i ll i n g a n d a cc o u n t i n f o r m at i o n
big p o n d .co m /my big p o n d
1 3 P OND ( 1 3 7 6 6 3 ) S e l e c t O p t i o n 3
( 8 a m t o 9 . 3 0 p m E S T, M o n d ay t o Fr id ay)
( 8 a m t o 8 p m E S T, S a t u r d ay t o S u n d ay)
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g e n e r a l b r o a d b a n d FAQs
step instructions for creating new email and newsgroup profiles
(or Accounts) in Outlo ok Express for Windows.
1 . B i g P o n d S upp o r t B o u n d a r i e s
Wit h a ll t h e ch oice s av aila b l e to co m p u te r use r s , it ’s e sse ntia l f o r
BigPond to focus its support resources on the most popular
systems and the hardware that we provide. If we tried to cover
ever y thing , we just couldn’t provide comprehensive supp or t in
any specific area.
So, for broadband, our Support Boundaries cover the modems and
sof t ware that we spe cif y in our self-install kits , and the BigPond
Broadband network itself. For a complete and updated list of
BigPond Support Boundaries, please check the following web pages:
B i g P o n d B r o a d b a n d AD S L :
b ig p o n d . c o m /i n t e r n e t p l a n s / b r o a d b a n d /a d sl /s y sr e q /
B i g P o n d B r o a d b a n d C a bl e :
b i g p o n d . c o m / i n t e r n e t p l a n s / b r o a d b a n d /c a b l e /s y s r e q /
2 . W h at e m a i l / n e ws s e t t i n g s d o I us e ?
I f yo u’re u sing a n e m ail c lie nt a p p lic a ti o n like O u t l o o k E x p re ss ,
you’ll need to configure it to access your BigPond ser vice. This
will mean entering your username plus your password and our
ser ver details. The ser ver details you’ll need for BigPond
Broadband are:
• POP 3 M a i l S e r v e r ( I n c o m i n g M a i l ) : m a i l . b i g p o n d . c o m
• SMTP M a i l S e r v e r ( O u t g o i n g M a i l ) : m a i l . b i g p o n d . c o m
• N N TP S e r v e r ( N e w s ) : n e w s . b i g p o n d . c o m
Configuring your mail program and creating a new account or
p r o f il e is f air l y e a s y, a n d yo u r s o f t w a re w ill h e l p yo u . I f yo u’re
u n s u r e t h o u g h , t h e FAQ s e c t i o n o f b i g p o n d . c o m c o n t a i n s s t e p - b y -
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If you are using Outlook as your email client, you may not be able
to read the ser vice emails (usage notifications) we are sending
y o u b e c a u s e t h e i m a g e s a r e n o t b e i n g d o w n l o a d e d . Yo u m a y h a v e
to turn your automatic downloading of images function on. For
h e l p i n d o i n g t h i s a n d m o r e t i p s w h e n u s i n g O u t l o o k v i s i t o u r FAQ
page on BigPond.com and search for Outlook User Tips.
3 . C a n I c o n n e c t m o r e t h a n o n e c o m pu t e r
to my broadband service?
I f y o u h a v e B i g P o n d B r o a d b a n d AD S L o r C a b l e H o m e N e t w o r k
Gateway, you can co nne c t m o re than o ne co mputer (wire d o r
w ir e l e ss) t o t h e ga t e w ay. T his m e a ns m u l tip l e u s e r s w it hin t h e
home can surf the internet at the same time. The installation CD
will guide you through connecting multiple computers to your
H o m e N e t w o r k G a t e w ay.
However due to the wide variety of possible network configurations,
B i g P o n d Te c h n i c a l S u p p o r t i s l i m i t e d t o a s i n g l e s t a n d - a l o n e
c o m p u t e r. O u r B ig Po n d P r e m i u m S u p p o r t s e r v i ce is a g r e a t s o l u t i o n
to help you set up your network and answer any of those tricky
situations you may come up against.
4 . H o w d o I r e i n s ta l l n e t w o r k c a r d d r i v e r s ?
NOTE :
U n l e s s y o u r n e t w o r k c a r d w a s s u p p l i e d b y u s , B i g P o n d Te c h n i c a l
Supp or t won’t be able to help you here. Sometimes net work cards
do have to be reinstalled, and the following is a common way to do
it. But please be very careful, as you may remove all your
co m p u te r ’s n e t wo r k se t tings .
I n f a c t , i f y o u ’ r e n o t t o t a l l y c o n f i d e n t o f y o u r IT a b i l i t i e s , y o u
should probably contact a network specialist, your network
45
a d m i n is t r a t o r o r y o u r c o m p u t e r r e t a i l e r.
P OND P OINT S
B efo re yo u b egin:
I f y o u ’ r e u s i n g a n o n -Te l s t r a - s u p p l i e d c a r d , y o u m a y n e e d t h e
c a r d ’ s d r i v e r d i s k ( o f t e n a f l o p p y d i s k o r C D ROM ) . I f y o u d o n ’ t
have the disk, ask the person who supplied your card or check the
box it came in.
S till n ot r eceivi n g mail?
If yo u ’ ve co nfigured yo ur email client but still c an ’ t
g e t m a i l , c h e ck :
• y
o u r i n t e r n e t a cc e s s
(C an yo u get to bigp o nd .co m?)
N e t w o r k I n t e r f a c e C a r d ( NI C ) d r i v e r s c a n o c c a s i o n a l l y c a u s e
connectivity problems. If you keep having the same connection
e r r o r s , a n d t h e ‘c y c l i n g ’ t r i c k i n t h e L o o k i n g A f t e r Yo u r C o n n e c t i o n
sec tion of this guide hasn’t worked , then you can tr y reinstalling
t h e NI C d r i v e r s :
• y o u r e m a i l a cc o u n t
(C an yo u ge t yo u r email via Web Mail?)
• y o u r l o g i n d e ta i l s
( I s y o u r C a s e S e n s i t i v e p a s s w o r d e n t e r e d a cc u r at e ly ? )
Step 1
Rig ht- click o n My Co mputer, sele c t Pro p er ties , the n click o n
H a r d w a r e a n d s e l e c t D e v i ce M a n a g e r.
g e n e r a l d e v i c e FA Q s
1 . W h at ’ s up w i t h m y G at e w ay/ M o d e m ?
(I f yo u’re u sing Win 9 8 , yo u’ ll se l e c t D e v ice M a n a g e r f r o m t h e M y
Computer window.)
Step 2
The lights on BigPond Broadband Gateways/Modems can make it
easy to identif y any problems with your setup or your ser vice.
Refer to the tables on pages 12 and 13 for a quick guide to the
bright lights of broadband – and what they mean to you.
Click the + sign beside Network Adapters.
Step 3
R i g h t - c l i c k o n t h e NI C a n d s e l e c t U n i n s t a l l . T h e n c l i c k O K t o
confirm.
Step 4
To r e a s s i g n t h e d r i v e r s , r i g h t - c l i c k o n t h e c o m p u t e r i c o n a t t h e t o p
of the Device Manager list and select Scan for Hardware Change.
W i n d o w s w i l l d e t e c t t h e c a r d a n d r e a s s i g n t h e d r i v e r s . Yo u r
computer may ask for the device driver disk or CD at this point.
46
O f c o u r s e , t h e s e t a b l e s a r e o n l y a n o v e r v i e w. Yo u’ l l f i n d m o r e
detailed troubleshooting guides for your device – including all
the possible light indications and what to do about them – in the
Help Centre at bigpond.com
2 . H o w c a n c o m p u t e r p o w e r - s a v i n g f u nc t i o n s a f f e c t m y
network card?
I f y o u r c o m p u t e r o r l a p t o p u s e s a p o w e r- s av i n g m o d e li k e S l e e p
or Hibernate, it may affect the connectivity of your Network
Interface Card.
47
3 . W h y d o e s I n t e r n e t E x pl o r e r k e e p s ay i n g ‘ P a g e c a n n o t b e
c o n n e c t e d . Fo r e x a m p l e , y o u’ l l n e e d a f i l t e r/s p li t t e r f o r e v e r y :
d i spl ay e d ’ w h e n I ’ m su r e I ’ m c o n n e c t e d ?
Uh-oh, sounds like a problem with your proxy settings. BigPond
d o e sn’t use a ny p ro xie s , b u t l e t ’s ste p t hro ug h t h e p ro b l e m
p r o p e r l y. Fir s t , q uit I n t e r n e t E x p l o r e r, t h e n :
Step 1
Click Start then Run, then type ‘inetwiz’ into the text box and
click OK.
Step 2
On the first screen that appears, choose the lower option Connect
U s i n g M y L o c a l A r e a N e t w o r k ( L AN ) a n d c l i c k N e x t .
Step 3
On the next screen, un-tick all the boxes and then click Next.
Step 4
Ch o o se N o if yo u’re a ske d t o c re a t e a m ail o r n e w s a cco u nt , a n d
click Next.
Step 5
Click Finish, then re-launch Internet Explorer and try it again.
b r o a d b a n d AD S L FAQs
1 . W h e r e d o I n e e d t o us e a f i lt e r / spl i t t e r ?
‘ Ev e r y w h e r e b u t y o u r m o d e m’ is t h e si m p l e a n s w e r. I f y o u h a v e
t wo phone lines (i.e. t wo dif ferent telephone numbers), only
d e v i c e s o n t h e s a m e l i n e a s t h e AD S L m o d e m n e e d f i l t e r i n g .
Anything connected to the other line can stay unfiltered.
•
•
•
•
•
•
telephone
cordless phone base unit
answering machine
fax machine
internal or external dial-up modem
Foxtel Digital uplink line
E a c h f i l t e r /s p l i t t e r c o n n e c t s b e t w e e n t h e w a l l o u t l e t a n d t h e d e v i c e
i n q u e s t i o n . T h e o n l y t h i n g t h a t d o e s n ’ t n e e d a f i l t e r i s y o u r AD S L
m o d e m – u n l e ss it ’s sh a r ing a n o u t l e t w it h a p h o n e o r o t h e r d e v ice .
Yo u’ l l a l s o n e e d t o m a k e su r e t h e r e a r e n o e x t e n si o n l e a d s o n a ny o f t h e
d e v i ce s c o n n e c t e d t o t h e AD S L p h o n e l i n e . E x t e n si o n c o r d s o f t e n c a u s e
m o r e i n t e r f e r e n ce t h a n a b r o a d b a n d AD S L c o n n e c t i o n c a n m a n a g e .
Y o u c a n f i n d o u t m o r e i n t h e FAQ s e c t i o n o n y o u r s e l f - i n s t a l l C D .
Getting Started, at the front of this guide, also has step-by-step
i n s t r u c t i o n s f o r i n s t a l li n g y o u r f il t e r/s p li t t e r s .
(Re me mb er, if yo u have m o re than f o ur o utlet s o n the line , o r any
‘ hard-wire d ’ devices like a back-to -base alarm or wall phone that
doesn’t come of f the wall , you must have a central split ter fit ted
as par t of a professional installation.)
P OND P OINT S
• L o o k a f t e r y o u r s e lf - i n s ta ll C D
Keep yo ur CD safe in its c ase . Yo u ’ ll need it if yo u e ver
h av e t o r e c o n f i g u r e y o u r B i g P o n d B r o a d b a n d
c o n n e c t i o n , c h a n g e y o u r pa ssw o r d , o r a d d H o m e W i - F i
But any telephone device that connects to the same phone line that
y o u r b r o a d b a n d AD S L s e r v i c e i s o n n e e d s t o h a v e a f i l t e r / s p l i t t e r
48
c o n n e c t i o n s . A n d i t ’ s g o t a g r e at FAQ s e c t i o n o n i t.
49
2 . I h a v e b o t h USB a n d E t h e r n e t c a b l e s i n m y k i t . W h i c h
s h o ul d I us e ?
For each PC you wish to connect you can choose to connect via
either ethernet or USB cables but not both.
E t h e r n e t i s r e c o m m e n d e d f o r o p t i m u m AD S L p e r f o r m a n c e . T h i s c a n
be important if you have subscribed to one of the ‘superfast’
B i g P o n d B r o a d b a n d AD S L p l a n s . U S B d o e s o f f e r t h e f l e x i b i l i t y o f a
‘plug and play’ – which means you can unplug the modem while
your computer is running. But how often will you need to do that?
Also, USB connections are effectively ‘switched off ’ when your
computer goes into any powersaving or sleep mode. When it ‘wakes
up’ again , your computer needs to find and reboot the sof t ware
that drives its USB modem connection. This can slow down the
co m p u te r ’s re st a r t p ro ce ss , a n d m e a ns t h e m o d e m has to re co n n e c t
to the internet.
On the other hand , an ethernet connec tion is treated as ‘essential’
by yo ur co m p u te r ’s o p e r ating s yste m , s o it s p owe r su p p l y is
preserved in low power modes. There is no software to find and
boot, and no need to reconnect. So you can enjoy faster computing
and a truer ‘always on’ internet ser vice.
3 . W h at i s L i n e S y n c a n d d o I n e e d i t ?
Line Sync (Synchronisation) establishes that your phone line is
c o n n e c t e d t o t h e AD S L e q u i p m e n t b a c k a t y o u r l o c a l e x c h a n g e . I f
your modem can’t achieve Line Sync , you won’t be able to connec t
to the internet.
N o t e t h at:
• I t c a n t a k e u p t o 6 0 s e c o n d s f o r y o u r m o d e m t o a c h i e v e L i n e
Sync , so be patient .
• I f y o u c a n ’ t g e t L i n e S y n c , c h e c k t h a t y o u ’ v e i n s t a l l e d y o u r f i l t e r /
splitters correctly and reboot your modem by turning the power
off, waiting 5 seconds or so, and then turning it back on again.
• I f y o u s t i l l c a n ’ t g e t L i n e S y n c , y o u ’ l l n e e d t o c a l l B i g P o n d
Te c h n i c a l S u p p o r t .
4 . H o w d o I r e s t o r e m y m o d e m t o t h e fa c t o r y d e fa ult s ?
F OR 2 W IRE AD S L GATE W AY S :
I f y o u ’ v e ‘ d o n e s o m e t h i n g ’ t o y o u r 2 W i r e AD S L G a t e w a y , y o u c a n
re sto re it s f a c to r y d e f a ult se t tings a n d st a r t again . H e re’s h ow.
Step 1
Tu r n y o u r m o d e m o n a n d w a i t u n t i l t h e p o w e r l i g h t i s s o l i d g r e e n .
Step 2
Then insert a pointed object (like a ballpoint pen or a straightened
p a p e r c l i p ) i n t o t h e h o l e a t t h e b a c k o f t h e m o d e m l a b e l e d ‘ RE S ET ’.
Press and h old the reset b ut to n fo r approximately 10 se co nds , until
the power light starts flashing green – then release the button.
Step 3
The power light will flash green for up to 30 seconds – wait until it
t u r n s s o l i d g r e e n a g a i n . Yo u r m o d e m i s n o w r e s e t t o i t s f a c t o r y
defaults.
Step 4
M o s t m o d e m s i n d i c a t e L i n e S y n c w i t h a l i g h t m a r k e d S YN C , AD S L ,
W AN , o r L IN K . A n d , a s a r u l e , a f l a s h i n g l i g h t i n d i c a t e s a c u r r e n t
attempt to achieve sync, while a solid light indicates a successful
Line Sync .
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Yo u’ l l n e e d t o r e r u n t h e s e l f- i n s t a l l C D t o c o n f i g u r e t h e m o d e m
a n d y o u r b r o a d b a n d AD S L c o n n e c t i o n , o r g o t o h t t p : // 1 0 . 0 . 0 . 1 3 8 i n
your web browser and reset your username and password (see how
to change your username or password below) before you can
access the web.
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F OR T h o m s o n S p e e d T o uc h m o d e m S :
I f y o u ’ v e ‘ d o n e s o m e t h i n g ’ t o y o u r T h o m s o n AD S L G a t e w a y o r
modem, you can restore its factory default settings and start
again . Here’s how.
Y o u ’ l l a l s o f i n d a s t e p - b y - s t e p g u i d e i n t h e FAQ s e c t i o n s o f b o t h
your self-install CD and bigpond.com
F o r 2 W i r e AD S L G at e w ay S :
Step 1
First, change your password on the BigPond site, then open
h t t p : // 1 0 . 0 . 0 . 1 3 8 i n I n t e r n e t E x p l o r e r .
Make sure the modem is on and wait until the power light shows
steady green.
Step 1
Step 2
The 2Wire gateway configuration screen will be displayed. Next to
the BigPond logo there are a number of tab options that you can
select – click on the Broadband Link tab.
Then insert a pointed object (like a ballpoint pen or a straightened
p a p e r c l i p ) i n t o t h e h o l e a t t h e b a c k o f t h e m o d e m l a b e l l e d RE S ET .
Press and hold the reset button until the power light turns red,
then release.
Step 2
Underneath the Broadband Link a number of menu options can be
selected – click on the Advanced Settings menu option.
Step 3
The modem will reboot itself and be reset to its factory defaults
when it comes back online.
Yo u’ l l n e e d t o r e r u n t h e B i g P o n d C D t o c o n f i g u r e t h e m o d e m a n d
y o u r b r o a d b a n d AD S L c o n n e c t i o n , o r g o t o h t t p : // 1 0 . 0 . 0 . 1 3 8 i n
your web browser and reset your username and password (see how
to change your username or password below) before you can
access the web.
Step 3
Underneath Broadband Network is where you need to enter your
username and your new password. Confirm your new password,
a n d c l i c k o n t h e S a v e b u t t o n i n t h e b o t t o m r i g h t - h a n d c o r n e r. ( Yo u
should not change any other parameters on this screen.)
Step 4
Wait until the Internet light on your gateway turns green – this
may take a few minutes.
5 . H o w d o I c h a n g e t h e p a ssw o r d o n m y m o d e m ?
If you change your BigPond password (see page 34 of this guide
f o r m o re d e t ails), yo u a ls o n e e d t o cha ng e yo ur m o d e m’s l o g in
details or it won’t be able to access the internet any more.
Step 5
I f yo u’re g o o d w it h co m p u t e r s , t h e f o ll o w ing ins t r u c ti o ns m ay b e
a ll yo u n e e d . O t h e r wise , t h e re’s a Cha ng e Pass wo rd f u n c tio n o n
your self-install CD. Just put the CD into your computer and cho ose
Change Password from the Manual Set-up Menu.
First, change your password on the BigPond site, then open
h t t p : // 1 0 . 0 . 0 . 1 3 8 i n I n t e r n e t E x p l o r e r .
Browse to bigpond.com to double-check the connection.
F o r T h o m s o n g at e w ay o r m o d e m S :
Step 1
Click Broadband Connections on the lef t hand side of the page and
then click on View More under Internet.
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53
Step 2
Step 1
Click Disconnect and then enter your new password in the field
provided.
D is c o n n e c t t h e m o d e m f r o m y o u r c o m p u t e r.
Step 2
Step 3
I n s e r t t h e S B 5 1 0 1 I n s t a l l a t i o n C D ROM i n y o u r c o m p u t e r ’ s C D d r i v e .
Now click on Connect and wait for the screen to indicate that your
connection is back up.
Step 3
Close the Auto Start window that opens.
NOTE :
Once you’ve changed your password on your account and your
modem, remember that you’ll need to change it in your email client
( e . g . O u t l o o k E x p r e s s ) t o o . R e f e r t o t h e FAQ o n b i g p o n d . c o m f o r
instructions.
6 . W h y d o I s e e ‘ W a r n i n g – N o p a ssw o r d sp e c i f i e d ’ w h e n I
Step 4
Connect a USB cable from your computer to your modem.
Step 5
Win d ow s XP will id e ntif y t h e m o d e m (as l o ng as it ’s s witch e d o n)
and automatically install the drivers from the CD.
a cc e ss h t t p : // 1 0 . 0 . 0 . 1 3 8 ?
D o n’t worr y, this d o esn’t mean you’ve given your m o dem the wro ng
password . This warning only refers to the 10.0.0.138 page and the
fact that you can specif y a password for accessing your Thomson
S p e e d To u c h m o d e m t h i s w a y .
Yo u d o n’ t n e e d t o s p e c i f y a p a s s w o r d h e r e b u t , i f y o u d o , m a k e
sure you write it down. Otherwise, you may never be able to access
your modem details again.
b i g p o n d B r o a d b a n d C a bl e FAQs
1 . H o w d o I i n s ta l l USB d r i v e r s f o r m y M o t o r o l a 51 01 m o d e m ?
I f yo u w a n t t o co n n e c t yo u r 5101 m o d e m v ia a U S B p o r t , y o u n e e d
t o i n s t a l l t h e U S B d r i v e r s o f t w a r e o n y o u r c o m p u t e r. W i n d o w s X P
m a ke s t h is e a s y t o d o , b u t y o u w il l n e e d y o u r S B 5101 m o d e m
I n s t a l l a t i o n C D ROM .
54
( P l e a s e r e f e r t o t h e FAQ s a t b i g p o n d . c o m i f y o u w a n t h e l p t o
uninstall these drivers.)
b i g p o n d B r o a d b a n d AD S L o r C a bl e H o m e
n e t w o r k g at e w ay FAQs
1 . W h at i s a H o m e n e t w o r k g at e w ay a n d h o w i s i t d i ff e r e n t
f r o m W i r e l e ss B r o a d b a n d ?
With BigPond there are two ways you can access the internet
without wires:
• A Big Po n d B ro a d b a n d H o m e N et wo r k Gatew ay use s yo ur e xisting B ig Po n d
ADS L o r C a b l e B ro a d b a n d co n n e c tio n to cre ate a p riv ate wire l e ss
n et wo r k (a h o m e Wi- Fi n et wo r k) in t h e l o c al are a aro u n d yo ur h o m e
(su b j e c t to r a ng e). It ’s quite use f ul if yo u have m o re t ha n o n e co m p u te r
in t h e h o use , o r yo ur m o d e m n e e ds to b e p lug g e d in s o m ew h e re o t h e r
t ha n w h e re yo u w a nt to use yo ur co m p u te r. Yo u co nt ro l w h o has a cce ss
to yo ur wire l e ss n et wo r k , so yo ur n eig h b o ur s wo n’t b e a b l e to use yo ur
inte r n et se r vice just b e c ause t h ey ’re in r a ng e .
55
• B i g P o n d W i r e l e s s B r o a d b a n d g i v e s y o u t h e f r e e d o m o f i n t e r n e t
access via the Next G™ network in most places across Australia.
S o b asically, the H o me Net wo rk Gateway gives you lo cal wireless
c o n n e c t i o n /s a r o u n d y o u r h o m e t o y o u r g a t e w ay, a n d w ir e l e ss
broadband gives you a wireless connection to the internet.
2 . Is H o m e n e t w o r k i n g s e cu r e ?
During the installation process , the self-install CD takes several
steps to automatically secure your Home Wi-Fi network. These
include:
• G e n e r a t i n g a u n i q u e WPA ( W i - F i P r o t e c t e d A c c e s s ) o r WEP
(Wireless Equivalency Privacy) encr yption key for your home
networking connection.
• M a k i n g s u r e t h a t y o u r SSID ( N e t w o r k N a m e ) i s t o t a l l y u n i q u e .
• A n d t h e B i g P o n d H o m e N e t w o r k G a t e w a y u s e s N AT ( N e t w o r k
A d d r e s s Tr a n s l a t i o n ) t o s t o p u n a u t h o r i s e d p e o p l e f r o m
c o n n e c t i n g t o y o u r g a t e w ay o r c o m p u t e r. H o w e v e r B ig P o n d h ig h l y
recommends that you also install firewall software to protect
y o u r c o m p u t e r a n d p e r s o n a l f i l e s . Yo u c a n b u y r e p u t a b l e f i r e w a l l
sof t w are f ro m yo ur co mputer retailer, o r yo u can simply
subscribe to the BigPond Security Solution.
• T h e N AT f e a t u r e o n t h e B i g P o n d H o m e N e t w o r k G a t e w a y a l s o
prevents a number of common hacker attacks, including flooding
with invalid data packets.
There are two types of encryption keys:
F o r t h e 2 W i r e 2 7 0 1 HGV - W ADSL , T h o m s o n TG 7 8 2 t a n d t h e
NETGEAR C G 8 1 4 W G g at e w ay s :
W PA ( W i - F i P r o t e c t e d A c c e s s) – b a s e d o n a W i - F i A l l i a n c e g r o u p
s t a n d a r d . Yo u c a n f i n d y o u r W PA k e y o n t h e w i r e l e s s k e y c a r d t h a t
was supplie d with your gateway, and also o n the lab el o n the
b o t t o m o f y o u r g a t e w a y. Yo u n e e d t o e n t e r t h e W PA k e y a s p a r t o f
t h e ins t a ll a ti o n p r o ce ss f o r yo u r ga t e w ay.
4 . H o w d o I c o n f i g u r e m y H o m e n e t w o r k g at e w ay K i t o r
a d d a n o t h e r c o m pu t e r t o m y H o m e n e t w o r k ?
The CD in your Self Install kit has been designed to configure your
H o m e N e t w o r k G a t e w ay a n d yo u r co m p u t e r a u t o m a tic a ll y.
Yo u c a n a l s o u s e y o u r C D w h e n y o u w a n t t o i n s t a l l W i - F i a d a p t e r s
a n d a d d co m p ute r s to yo ur h o m e n et wo r k . H oweve r, t his o nly wo r k s
with the adapters that BigPond normally supplies with our Home
N e t w o r k G a t e w ay S e l f- I n s t a l l K i t s – t h e N e t g e a r WG111 o r WG 511 .
( T h e m a k e a n d m o d e l n u m b e r w i l l b e p r i n t e d o n t h e a d a p t e r. )
I f yo u’re u sing I nt e l Ce nt r in o o r M a c Air Po r t , t h e CD w ill a ls o h e l p
configure and add the computer to your Home Network. For any
o t h e r kin d o f Wi- Fi a d a p te r, ch e ck t h e m a nu f a c ture r ’s inst r u c tio ns ,
w e b s i t e o r FAQ s f o r s e t u p h e l p .
3 . W h at i s a n e n c r y p t i o n k e y , a n d h o w d o e s i t p r o t e c t m y
Step 1
Home network?
L o a d a n d r u n y o u r B ig P o n d S e l f- I n s t a l l C D o n t h e n e w c o m p u t e r.
Yo u r h o m e n e t w o r k u s e s r a d i o w a v e s , w h i c h m e a n s t h e y c a n b e
v u l n e r a b l e t o e a v e s d r o p p i n g . To p r o v i d e s e c u r i t y a g a i n s t
e a v e s d r o p p i n g , y o u r m o d e m /g a t e w a y i s c o n f i g u r e d w i t h a n e n c r y p t i o n
key that it uses to encrypt and decrypt transmitted data.
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Step 2
When provided with the option, choose to add a new computer to
your net work (add an additional home net work adapter). Follow
the instructions and the CD will configure and add the new
computer to your Home Network.
57
If you can’t find your BigPond CD (have you checked in your
co m p u te r ’s CD d rive?), o r yo u’ve b o ug ht a dif f e re nt t y p e o f Wi- Fi
a d a p t e r, y o u s t i l l s h o u l d n’ t h a v e a n y p r o b l e m s . Yo u w o n’ t b e a b l e
to use the CD, of course. And you’ll have to make sure you enable
t h e r i g h t W PA o r W E P k e y o r t h e m o d e m w o n ’ t l e t t h e n e w a d a p t e r
into its network.
Check the software instruction or documentation that comes with
y o u r a d a p t e r f o r i n s t r u c t i o n s o n e n a b l i n g a W PA o r W E P k e y .
P OND P OINT S
• K e e p y o u r E t h e r n e t LA N C a b l e . I r o n i c a l ly, y o u r E t h e r n e t
L AN c a bl e i s a k e y p i e c e o f t r o ubl e s h o o t i n g e q u i p m e n t
fo r yo u r H o m e Wi - Fi n e t wo r k . S o keep it safe fo r th e
fu t u r e . A w i r e d c o n n e c t i o n m a k e s i t e a s y t o t e s t
w h e t h e r p r o bl e m s a r e i n y o u r W i - F i l i n k o r e ls e w h e r E .
i n fa c t, B i g P o n d T e c h n i c a l S upp o r t i n s i s t s o n i t.
NOTE : B e f o r e y o u b e g i n , m a k e a n o t e o f y o u r m o d e m ’ s W PA o r W E P
security key in the space at the front of this guide. This is the unique
code that your modem will use to secure your Home Network.
5 . Is s o m e t h i n g a ff e c t i n g m y H o m e n e t w o r k r a n g e o r
receptio n?
The radio waves that carry broadband data between your modem
and your computer can be affected by the same factors that affect
all radio transmissions.
I f yo u r h o m e n e t w o r k r a ng e is l e ss t h a n yo u h o p e d , h e r e’s w h a t t o c h e c k :
• A r e t h e r e a n y l a r g e m e t a l o b j e c t s b e t w e e n y o u r m o d e m a n d
computer? (This could be anything from a fridge to cars in your
g a r a g e , o r e v e n r e i n f o r c i n g i n y o u r w a l l s o r f l o o r s /c e i l i n g s . )
• A r e t h e r e h i g h - d e n s i t y w a l l s o r f l o o r s b e t w e e n y o u r m o d e m a n d
computer?
• A r e t h e r e s i z e a b l e v o l u m e s o f w a t e r b e t w e e n y o u r m o d e m a n d
y o u r c o m p u t e r/s – su c h a s a f is h t a n k , r a i nw a t e r t a n k , s w i m m i n g
pool, etc?
• I s t h e r e a n y t h i n g c l o s e t o t h e c o m p u t e r o r m o d e m t h a t c o u l d b e
c a u s i n g r a d i o i n t e r f e r e n c e – s u c h a s a TV s e t , c o r d l e s s p h o n e ,
radio, microwave etc.
• C
an you move the modem to a better position, either in a dif ferent
location, or mounted up high with a bracket?
58
59
G e t m o r e b a n g f o r y o u r pl a n . W i t h B i g P o n d
B r o a d b a n d AD S L & C a bl e , y o u c a n e n j o y a ll k i n d s o f
extra benefits.
unmetered sites
E x tsrt uff
a
I n L o o k i n g A f t e r Yo u r U s a g e , w e e x p l a i n e d h o w y o u r m o n t h l y
m e ga by te s a d d u p . N ow, h e re’s h ow t h ey d o n’t .
I f yo u’re int e re s t e d in t h e s a m e t hings a s m o s t o t h e r p e o p l e ,
chances are you can spend hours online without affecting your
usage. BigPond of fers Broadband (excluding hourly plan and
satellite) Members four main unmetered web channels – Music,
Sport, Movies and Games – that link to hundreds of web pages and
tonnes of enjoyment, all without adding one megabyte to your
monthly usage.
It means you may be able to ‘downshif t’ to a more cost-ef fective
plan, but still visit all your favourite sites, download hours of
multimedia content, and still have usage to spare.
Love yo ur music?
BigPo n d Music is a le a ding 24 -h o ur music sto re . Th e re’s a huge
collection of contemporary and back catalogue albums and
singles for you to cho ose and download to your personal librar y,
and you can have them added to your BigPond Bill. Plus you can
enjoy exclusive releases, free trial tracks, music news and
videos. BigPond Members receive a discount, and downloads
from BigPond Music are unmetered. So none of them will af fect
your monthly usage.
Star t shopping now at bigpondmusic.com.
Love yo ur m ovies?
BigPond Movies delivers entertainment straight to your letterbox.
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Choose from a huge selection of new releases, kids movies, classics,
co m e d y, a c tio n and m o re! With over 36 , 0 0 0 titles to ch o ose f ro m ,
the hardest par t is deciding what to watch first! Watch your movies
i n y o u r o w n t i m e , o n y o u r TV. Yo u c a n k e e p t h e m a s l o n g a s y o u l i k e
and never pay a late fee. When you are finished, simply return the
DVD i n t h e p r e p a i d e n v e l o p e a n d w e ’ l l s e n d y o u a n o t h e r o n e f r o m
‘ My Q’ (your order list).
wide range of genres. All the downloads are managed for you,
b e hin d t h e sce n e s . An d w hat ’s m o re , f o r m o st B ig Po n d B ro a d b a n d
Members the games are all unmetered, meaning that downloading
and playing them won’t af fec t your monthly usage allowance. O n
top of that, there is a standard 20% discount on all games for
BigPond Broadband Members.
Check it out at bigpondgames.com.
Yo u c a n a l s o d o w n l o a d f u l l - s c r e e n , d i g i t a l q u a l i t y m o v i e s d i r e c t t o
your co mputer for just $1.95 for a o ne we ek rental , or $5 .95 for an
overnight rental of a new release. Choose from Hollywood
b l o c k b u s t e r s , t h e l a t e s t TV s h o w s , s p o r t , m u s i c a n d d o c u m e n t a r i e s .
S o st a r t w atching w hat yo u w a nt , w h e n yo u w a nt . I t ’s f re e to
become a member of BigPond Movies Downloads, all you need to
j oin is yo ur d etails inclu ding tele p h o ne numb er, p ostco d e and
credit card details.
Start the show at bigpondmovies.com.
Love yo ur spo rt ?
Us too. At BigPond Sport we believe that weekends were created
f o r o n e r e a s o n – S P ORT . T h a t ’ s w h y w e t h i n k y o u ’ l l l o v e o u r n e w
s h o w B i g P o n d S p o r t s We e k e n d . Yo u c a n g e t t o n n e s o f u n b e a t a b l e
a c t i o n f r o m t h e AFL , N RL , V 8 S u p e r c a r s , h o r s e r a c i n g a n d m u c h
m o r e . Yo u c a n w a t c h n e w s , u p d a t e s a n d r e v i e w s e v e r y S a t u r d a y
a n d S u n d ay f ro m 9 a m to 6 p m , a ll ye a r ro u n d . An d if t hat ’s n o t
enough, we’ve assembled a crack team of spor ts exper ts to give
y o u t h e i n s i d e s c o o p o n C r i c k e t , AFL , N RL , V 8 S u p e r c a r s , R u g b y
Union, English Premier League, extreme sports and more.
Love yo ur games?
B ig Po n d G a m e s is h o s t t o Au s t r a lia’s b ig g e s t o n lin e ga m e s co m m u nit y,
G a m e A r e n a . I t ’s a g r e a t p l a c e t o m e e t ( a n d b e a t ) t h o u s a n d s o f p e o p l e
f r o m a l l o v e r t h e c o u n t r y. Yo u ’ l l a l s o f i n d i t ’s a g r e a t s p o t t o c h e c k
o u t w h a t ’s h o t – w i t h a c c e s s t o g a m e n e w s , p r e v i e w s , r e v i e w s , t i p s ,
cheats, essential downloads and stunning multimedia promos.
P h e w. Yo u g e t a l m o s t e v e r y t h i n g b u t t h e s m e l l . S o w h e t h e r y o u’ v e
misse d a ga m e o r a r a ce – o r yo u’re j u s t missing t h e e xcit e m e nt o f
last season – you can relive the action.
G e t r e a d y f o r t h e a c t i o n a t b ig p o n d . c o m /s p o r t s .
Love shopping?
Also at BigPond Games, you’ll find the BigPond Games Shop where
you can buy all the latest and greatest games for your PC. Most
games have a free trial so you can check them out before buying
them.
If you can’t make up your mind , why not tr y one
plans? This revolutionar y ser vice is a brilliant way
ga m e s f o r l e ss m o n ey. Fo r o n e l o w m o n t h l y f e e yo u
and play full versions of over 300 of the greatest
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of our rental
to enjoy more
can download
games from a
S h o p p i n g o n li n e h a s n e ve r b e e n s o e a s y. Av o i d t h e q u e u e s by
shopping securely from the comfort of your home with BigPond
Shopping. We of fer thousands of pro duc ts at great prices , deliver y
d i r e c t t o y o u r d o o r w i t h f u l l a f t e r- s a l e s s u p p o r t . W e a l s o b r i n g y o u
extra-special Member Only deals that offer outstanding value. So,
jump in and bring the fun back to shopping with BigPond Shopping.
Star t browsing at shop.bigpond.com.
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Yo ur Seco nd Life
BigPond has created a beautiful group of islands in the amazing
o nlin e wo r l d o f S e co n d Lif e - o n e o f t h e wo r l d ’s big g e st 3 D vir tu a l
parties. Dive in and shop, dance, socialise and explore. Life on
our islands is unmetered for most BigPond Broadband Members,
so now you can immerse yourself in the latest internet phenomenon
without usage worries.
E x p l o r e n e w w o r l d s a t m y . b i g p o n d . c o m / p o n d /s e c o n d l i f e .
B IG B L OG . L I F E ’ S B ETTER W HEN YO U S HARE IT
B i g B l o g i s a s i m p l e t o u s e w e b l o g , a l i t t l e l i k e a n o n l i n e d i a r y. Yo u
can write just about anything and get comments back from your
r e a d e r s . Yo u c a n a l s o p o s t p h o t o s , s o u n d a n d e v e n v i d e o . S h a r e
images and thoughts with family and friends, or just have your
s ay. D ia r y, t r ave l l o g b o o k , r a n d o m r e co r d , p e r s o n a l s o a p b o x . . .
your BigBlog can be whatever you make it.
With
MM S
your
easy
I t ’s a g r e a t r e a d f u ll o f u s e f u l tip s a n d in f o r m a ti o n t h a t c a n h e l p yo u
enjoy BigPond even more.
Be first with all the best news from BigPond. Log into My BigPond
and choose Manage My Email to subscribe to our e-newsletters.
P OND P OINT S
• T h e r e ’ s p l e n t y m o r e . C h e c k o u t t h e f u l l l i s t o f
u n m e t e r e d s i t e s at b i g p o n d . c o m / u n m e t e r e d .
BigBlog you can snap and post straight to your blog with an
f r o m y o u r Te l s t r a M o b i l e . Y o u c a n a l s o S M S p o s t s t o k e e p
blog up to date, while you are on the go. BigPond BigBlog is
to use, easy to access, quick and reliable.
Tr y i t o u t f o r y o u r s e l f a n d g e t s t a r t e d o n a b l o g t o d a y , j u s t v i s i t
bigblog.com.au
n e ws a n d up d at e s
I f y o u w a n t t o k n o w e v e r y t h i n g t h a t ’s h a p p e n i n g a t B i g P o n d , y o u
n e e d t h e f u l l v e r s i o n o f P o n d e r i n g s – o u r m o n t h l y e - n e w s l e t t e r.
We’ll send you this issue automatically, so you can see
announcements about new plans or products as well as essential
news like virus alerts, planned outages, etc.
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W a n t m o r e f r o m t h e i n t e r n e t t h a n b r o ws i n g ?
Then BigPond Additional Services are for you. (Additional charges
m ay a p p l y. Pl e a s e c h e c k b ig p o n d . co m f o r t h e l a t e s t d e t ails .)
Photos@BigPond
M o rs teuff
Just because you have a digital camera , doesn’t mean you can’t
cherish a photo album. Photos@BigPond makes it easy for you to
upload your favourite digital snaps and get them processed into
h ig h - q u a l i t y c o l o u r p r i n t s f r o m Fu j i c o l o r. A l o n g w i t h p r i n t s , y o u
c a n t u r n y o u r d i g i t a l p i c s i n t o e n l a r g e m e n t s , T- s h i r t s , m u g s a n d
more.
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BigPo nd Securit y Services
Need to purchase services that help protect your computer?
BigPond Security takes care of all that with a single, set-and-forget
suite of ser vices. We use industr y-leading sof t ware, keep it totally
up to date for you and provide 24/7 support if you need it.
Fa m i ly W e b H o s t i n g
If you have family and friends all over Australia or around the
wo r l d , Fa mil y We b site is a g re at w ay t o sh a re yo ur ce l e b r atio ns
with them.
The ser vice includes your own site, plus a fun and easy-to-use
W e b s i t e B u i l d e r. S o y o u c a n u p l o a d s n a p s o f a l l y o u r f a m i l y e v e n t s ,
then email everyone with a URL instead of megabytes of images.
B us i n e ss W e b H o s t i n g
W h e t h e r yo u’re r u n ning yo u r o w n b u sin e ss o r a sm a ll co m p a ny,
BigPond can help you make the most of your opportunities on the
web. Our web hosting services will help you build your first
website, expand into e-commerce, and grow to a full range of
online services.
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Domain Name Services
Want to register a domain name of your own? We can help you
c h o o s e a n d r e g is t e r a U R L li ke y o u r b u si n e ss . co m . a u o r y o u r f a m il y.
name – so you can enjoy the benefits of having distinctive, easily
remembered web and email addresses. For more information , visit
h t t p : // m y . b i g p o n d . c o m / h o s t i n g a n d s t o r a g e /d o m a i n s .
P OND P OINT S
• W a n t t o k n o w m o r e ? Y o u c a n e x p l o r e a l l t h e
A d d i t i o n a l S e r v i c e s at b i g p o n d . c o m .
B i g P o n d v i a T e l s t r a W i r e l e s s H o t s p o t Acc e s s
I t ’s g e t ting e asie r t ha n eve r to a cce ss t h e inte r n e t wit h a Wi- Fi
e n a b l e d c o m p u t e r i n A u s t r a l i a ’ s m a j o r m e t r o p o l i t a n c i t i e s . Te l s t r a
now has hundreds of Wi-Fi access points in Qantas Club lounges,
Rydges Hotels, Starbucks, McDonalds and many more locations.
Just register for access from home, and all your Wi-Fi fees will be
conveniently added to your BigPond account. (Accessing the
i n t e r n e t f r o m Te l s t r a W i r e l e s s H o t s p o t s w i l l i n c u r a d d i t i o n a l
charges.)
S tat i c I P f o r B r o a d b a n d AD S L
Having a Static IP address means other computers can find yours
a c r o ss t h e int e r n e t . I t ’s a n e sse ntia l se r v ice if yo u’re int e re s t e d in
having remote access, running a virtual private network, receiving
V o i c e O v e r IP c a l l s o r e v e n h o s t i n g o n l i n e g a m e s e s s i o n s .
D i a l- U p f o r B r o a d b a n d a n d Gl o b a l R o a m i n g
If you need to take your BigPond Internet ser vice on the road (and
you don’t have BigPond Wireless Broadband access), we can help.
Dial-Up for Broadband gives you dial-up internet access across
Au s t r a lia w h e re ve r t h e re is a f i xe d p h o n e lin e . A n d , if yo u’re g o ing
even further afield, Global Roaming means you can access your
account in many other countries. All you’ll need is access to a
f i xe d p h o n e lin e a n d t h e n e ce ssa r y a d a p te r s f o r t hat co u nt r y ’s
system. So you can keep in touch without having to manage more
than one ISP membership.
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R e l a x . Y o u d o n ’ t n e e d a l a n g u a g e d e g r e e t o us e t h e
i n t e r n e t.
AD S L
Glo ss a r y
AD S L s t a n d s f o r A s y m m e t r i c D i g i t a l S u b s c r i b e r L i n e – a b r o a d b a n d
se r vice (D ig it a l) t hat ’s c a r rie d o n n o r m a l co p p e r p h o n e wire s
(Subscriber Lines). It uses a higher fre quenc y spec trum than voice
traf fic , which is why it doesn’t inter fere with your phone calls
e v e n t h o u g h t h e y s h a r e t h e s a m e l i n e . W h y ‘A s y m m e t r i c ’ ? B e c a u s e
it ’s co nf igure d s o t hat d ow nl o a ds will g o f aste r t ha n u p l o a ds , to
o p timise m o st p e o p l e’s we b usag e .
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bandwidth
B a n d w id t h is j u s t d a t a c a p a cit y. B r o a d b a n d s e r v ice s c a n c a r r y
huge amounts of data. Low bandwidth or ‘narrowband’ ser vices,
like dial-up, carry far less. Bandwidth is usually expressed in
t e r m s o f d a t a f l o w – 25 6 k b p s o r 512k b p s f o r e x a m p l e – b e c a u s e it
t r a nsl a t e s int o sp e e d w h e n yo u’re su r f ing t h e int e r n e t .
bits per seco nd
Most ISPs, including BigPond, rate broadband plan speeds in
kil o b it s p e r s e co n d (e .g . 25 6 /6 4 k b p s , 512 /12 8 k b p s). H o w e ve r m o s t
s o f t w a r e , in c l u ding I n t e r n e t E x p l o r e r a n d Windows, displays
download speeds i n kil o b y t e s p e r s e c o n d ( k B /s). O n e b y t e e q u a l s
eight bits, so typical plan speeds translate as:
Plan Speed
Kilobits (kbps)
Kilo by tes per
s e c o n d ( k B /s )
256
32
512
64
1500
187
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by tes
Bytes are a common unit of computer data measurement, although
t h e b a s e u n i t i s a c t u a l l y a ‘ b i t ’. E a c h ‘ b i t ’ ( s h o r t f o r B i n a r y D i g i t )
is literally a 1 or a 0 in the binary code that makes computing
possible. And there are 8 bits in a byte. A kilobyte is generally
taken to be 1,000 bytes and a megabyte is generally taken to be a
million bytes. (Because of the binary code, all computing is based
o n t h e 2 tim e s t a b l e s – s o t h ey ’re a c t u a ll y 1 , 0 24 a n d 1 , 0 4 8 , 5 6
r e sp e c ti ve l y.)
broadband
Broadband is actually just an umbrella term for high bandwidth
internet services. (See bandwidth.) BigPond Broadband Services
i n c l u d e AD S L , c a b l e , w i r e l e s s a n d s a t e l l i t e i n t e r n e t .
c a bl e
Cable is a type of broadband service. It delivers internet data
o v e r t h e n e t w o r k o f p a y -TV c a b l e s t h a t Te l s t r a l a i d i n m e t r o p o l i t a n
areas. These cables have a huge data cap acit y, and can deliver
incre dib le inter net sp e e ds . H owever, the cab le must b e p hysically
present at your address before you can connect to it.
d i a l- up
O r i g i n a l l y , t h e i n t e r n e t w a s a v a i l a b l e o v e r t e l e p h o n e l i n e s . To
access the web, your computer made phone calls, just like the rest
o f u s . I t l i t e r a l l y d i a l e d o u r m o d e m’s n u m b e r. O u r m o d e m t h e n
dialled another modem … and so on.
ethernet
E t h e r n e t i s a v e r y c o m m o n l o c a l a r e a n e t w o r k ( L AN ) t e c h n o l o g y . I n
o t h e r wo rds , it ’s a w ay o f co n n e c ting co m p u te r s a n d co m p u te r
equipment. ‘Wired’ ethernet connections usually use ‘RJ45’ type
connectors, like the one illustrated above.
FAQ
L i t e r a l l y F r e q u e n t l y A s k e d Q u e s t i o n s , FAQ s a r e u s u a l l y t h e h e a r t
o f a n y i n t e r n e t o r c o m p u t e r i n f o r m a t i o n d i r e c t o r y. Yo u’ l l f i n d v e r y
u s e f u l FAQ s o n y o u r s e l f - i n s t a l l C D , o n p a g e 4 2 o f t h i s g u i d e a n d ,
the best of them all, at our online Help Centre at bigpond.com.
f i lt e r
AD S L f i l t e r s ( o r f i l t e r / s p l i t t e r s ) a r e d e s i g n e d t o s t o p t h e h i g h
f r e q u e n c y AD S L s i g n a l s a n d l o w f r e q u e n c y t e l e p h o n y s i g n a l s
i n t e r f e r i n g w i t h e a c h o t h e r . ( S e e t h e AD S L d e f i n i t i o n a b o v e . ) E v e r y
t e l e p h o n e d e v i c e t h a t s h a r e s a p h o n e l i n e w i t h a n AD S L m o d e m
must b e co nne c te d via a filter, ef fe c tively iso lating the m o d e m .
f i r e w a ll
A firewall is an application that places a virtual security fence
a r o u n d y o u r c o m p u t e r. A s l o n g a s i t ’s k e p t u p t o d a t e a n d a c t i v e , a
firew all can sto p hackers f ro m accessing yo ur co mputer, sto p
trojans f ro m se nding data o ut of yo ur co mputer, and provid e yo u
w i t h a r e p o r t o n a n y s u c h a c t i v i t y. Yo u’ l l f i n d m o r e i n f o i n t h e
Security section of this guide.
H o m e n e t w o r k g at e w ay
d ownload
D ownloads are data that you pull ‘ down’ from the internet into
y o u r c o m p u t e r. T h a t d a t a c o u l d b e a ny t h i n g f r o m a w e b p a g e t o a n
email to a streaming video file.
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BigPond Broadband Home Network Gateway sets your BigPond
B r o a d b a n d C a b l e o r AD S L s e r v i c e f r e e , b y g e t t i n g r i d o f t h e w i r e s
that tie you to a modem. The modem is still wired to a phone or
cable outlet, but you can access the web from almost any room you
want – and connect several PCs if you like.
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modem
Yo u r m o d e m i s a d e v i c e t h a t t r a n s l a t e s ( o r m o d u l a t e s) c o m p u t e r
data into a form that can be transmitted over the internet, and
then ‘untr anslates’ (dem o dulates) any data b eing sent to your
c o m p u t e r. M o d e m is a c t u a l l y s h o r t f o r M o d u l a t o r/ D e M o d u l a t o r.
spl i t t e r
A splitter is a special filter that separates your internet signal
f r o m y o u r p h o n e ( ADSL ) o r p a y -TV ( c a b l e ) s i g n a l s . A c e n t r a l
sp lit te r is a n eve n m o re a d v a n ce d f ilte r t hat ’s n e e d e d w h e n yo u
have several outlets on the same line (or cable) as your BigPond
Broadband service.
S S ID
S S ID a p p l i e s f o r H o m e N e t w o r k ( H o m e W i - F i ) G a t e w a y s o n l y , a n d
s t a n d s f o r S e r v i c e S e t I d e n t i f i e r . T h e S S ID d e f i n e s t h e ‘ n a m e ’ o f
t h e l o c a l Wi- Fi n e t w o r k p r ov id e d by yo u r ga t e w ay.
virus
A virus is any application that ‘infe c ts’ your co mputer without you
knowing – including worm and trojan viruses. There are no good
vir use s . Eve n ha r m l e ss vir use s cl o g u p a n d sl ow o ur n e t wo r k .
Others can steal from you or destroy the personal data on your
c o m p u t e r . To f i n d o u t m o r e , s e e t h e S e c u r i t y s e c t i o n o f t h i s
guide.
WEP
W E P s t a n d s f o r W i r e l e s s E q u i v a l e n t P r i v a c y ( f r o m t h e IEEE 8 0 2 . 1 1
standard). It is a t ype of encr yption key that is used to protec t and
secure your local Wi-Fi network from eavesdroppers.
Wi-Fi
The wireless technology standard from Wi-Fi Alliance with the aim
of improving interoperability of wireless local area network
p r o d u c t s b a s e d o n t h e IEEE 8 0 2 . 1 1 s t a n d a r d s . B i g P o n d H o m e
Network Gateways adopt this standard.
upl o a d
An upload is any data that goes from your computer ‘up’ to the
internet. Usually that means emails that you send. Although, every
time you click a button or a link on a web page, or enter characters
into a text field, your computer uploads a small amount of data.
W PA
W PA s t a n d s f o r W i - F i P r o t e c t e d A c c e s s ( b a s e d o n a W i - F i A l l i a n c e
group standard). It is a t ype of encr yption key that is used to
protect and secure your local Wi-Fi network from eavesdroppers.
us a g e
Yo u r i n t e r n e t u s a g e i s t h e t o t a l a m o u n t o f d a t a t h a t y o u d o w n l o a d
and upload. (Please see the Download and Upload definitions
above.)
USB
USB stands for ‘universal serial bus’ and is a system that lets you
plug a huge range of devices (hence ‘universal’) into the one plug
(t h a t ’s t h e ‘s e r i a l b u s’ p a r t ) o n y o u r c o m p u t e r. U S B c o n n e c t o r s a r e
usually flat, although there is a square model out there as well.
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T e c h n i c a l supp o r t
bigpond.com/help
B i ll i n g a n d a cc o u n t i n f o r m at i o n
bigpond.com/mybigpond
7 5 9 / 0 01 2 3 ADSL C ABLE V 4 0 2 0 9
® R e g i s t e r e d t r a d e m a r k o f Te l s t r a C o r p o r a t i o n L i m i t e d . A B N 3 3 0 51 7 7 5 5 5 6