Download QNAP NVR-101 User manual

VioStor NVR
Network Video Recorder
User Manual (Version: 3.1.0)
©Copyright 2009.
QNAP Systems, Inc.
All Rights Reserved
FOREWORD
Thank you for choosing QNAP products! This user manual provides detailed
instructions of using the product. Please read carefully and start to enjoy the
powerful functions of the product!
NOTE
z
All features, functionality, and other product specifications are subject to
change without prior notice or obligation.
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All brands and products names referred to are trademarks of their respective
holders.
LIMITED WARRANTY
In no event shall the liability of QNAP Systems, Inc. (QNAP) exceed the price paid
for the product from direct, indirect, special, incidental, or consequential software,
or its documentation.
QNAP makes no warranty or representation, expressed,
implied, or statutory, with respect to its products or the contents or use of this
documentation and all accompanying software, and specifically disclaims its quality,
performance, merchantability, or fitness for any particular purpose. QNAP
reserves the right to revise or update its products, software, or documentation
without obligation to notify any individual or entity.
CAUTION
1.
Back up your system periodically to avoid any potential data loss.
QNAP
disclaims any responsibility of all sorts of data loss or recovery.
2.
Should you return any components of the product package for refund or
maintenance, make sure they are carefully packed for shipping.
damages due to improper packaging will not be compensated.
2
Any form of
Important Notice
z
Reading instructions
Please read the safety warnings and user manual carefully before using this
product.
z
Power supply
This product can only be used with the power supply provided by the
manufacturer.
z
Service
Please contact qualified technicians for any technical enquires.
Do not repair
this product by yourself to avoid any voltage danger and other risks caused by
opening this product cover.
z
Warning
To avoid fire or electric shock, do not use this product in rain or humid
environment. Do not place any objects on this product.
3
Table of Contents
TABLE OF CONTENTS .......................................................................................................................4
SAFETY WARNING..............................................................................................................................7
CHAPTER 1.
INTRODUCTION ..................................................................................................8
1.1
OVERVIEW .................................................................................................................................8
1.2
HARDWARE ILLUSTRATION ........................................................................................................9
1.2.1
VS-8040U-RP/ VS-8032U-RP/ VS-8024U-RP..................................................................9
1.2.2
VS-8040/ VS-8032/ VS-8024 ...........................................................................................10
1.2.3
VS-5012/ VS-5020........................................................................................................... 11
1.2.4
VS-4016U-RP .................................................................................................................12
1.2.5
VS-2008/ VS-2012...........................................................................................................13
1.2.6
VS-201 ............................................................................................................................14
1.2.7
NVR-104 .........................................................................................................................15
1.2.8
VS-101 ............................................................................................................................16
CHAPTER 2.
INSTALL THE VIOSTOR...................................................................................17
2.1
PERSONAL COMPUTER REQUIREMENTS ...................................................................................17
2.2
HARD DISK COMPATIBILITY LIST ............................................................................................19
2.3
NETWORK CAMERA COMPATIBILITY LIST................................................................................19
2.4
CHECK SYSTEM STATUS ..........................................................................................................20
2.5
SYSTEM CONFIGURATION ........................................................................................................23
CHAPTER 3.
START TO USE THE VIOSTOR........................................................................28
3.1
CONNECT TO THE VIOSTOR .....................................................................................................28
3.2
MONITORING PAGE ..................................................................................................................30
3.2.1
Live Video Window..........................................................................................................34
3.2.2
Display Mode..................................................................................................................36
3.2.3
PTZ Camera Control Panel............................................................................................36
3.2.4
Multi-server Monitoring .................................................................................................37
3.2.5
Auto Cruising..................................................................................................................38
CHAPTER 4.
4.1
PLAYBACK THE VIDEO FILES ......................................................................42
USE THE WEB PLAYBACK INTERFACE (VIOSTOR PLAYER) ......................................................42
4.1.1
Connect to Server for Playback ......................................................................................43
4.1.2
Play Video Files from Your Computer.............................................................................53
4.1.3
Quad-view Playback.......................................................................................................54
4
4.1.4
4.2
Intelligent Video Analytics (IVA)....................................................................................56
DIGITAL WATERMARK .............................................................................................................63
4.2.1
Export Files with Digital Watermark .............................................................................63
4.2.2
Watermark Proof ............................................................................................................66
4.3
ACCESS THE RECORDING DATA ...............................................................................................68
4.3.1
Windows Network Neighborhood (SMB/CIFS)...............................................................69
4.3.2
Web File Manager (HTTP) .............................................................................................69
4.3.3
FTP Server (FTP) ...........................................................................................................70
CHAPTER 5.
SYSTEM ADMINISTRATION ...........................................................................71
5.1
QUICK CONFIGURATION ..........................................................................................................73
5.2
SYSTEM SETTINGS ...................................................................................................................77
5.2.1
Server Name ...................................................................................................................77
5.2.2
Date & Time....................................................................................................................78
5.2.3
View System Settings.......................................................................................................79
5.3
NETWORK SETTINGS ...............................................................................................................80
5.3.1
TCP/IP Configuration ....................................................................................................80
5.3.2
DDNS (Dynamic Domain Name) Service .......................................................................86
5.3.3
File Services ...................................................................................................................87
5.3.4
Host Access Control........................................................................................................88
5.3.5
Protocol Management.....................................................................................................89
5.3.6
View Network Settings ....................................................................................................90
5.4
DEVICE CONFIGURATION .........................................................................................................91
5.4.1
SATA Disk .......................................................................................................................91
5.4.2
RAID Management Tool .................................................................................................94
5.4.3
USB Disk ........................................................................................................................96
5.4.4
UPS.................................................................................................................................97
5.5
USER MANAGEMENT ...............................................................................................................98
5.5.1
Create user......................................................................................................................99
5.5.2
Edit User.......................................................................................................................100
5.5.3
Delete User...................................................................................................................100
5.6
CAMERA SETTINGS ................................................................................................................101
5.6.1
Camera Configuration..................................................................................................101
5.6.2
Recording Settings ........................................................................................................104
5.6.3
Schedule Settings ..........................................................................................................106
5.6.4
Alarm Settings...............................................................................................................107
5.6.5
Advanced Settings.........................................................................................................108
5.7
5.7.1
SYSTEM TOOLS...................................................................................................................... 110
Alert Notification .......................................................................................................... 110
5
5.7.2
SMSC Settings............................................................................................................... 111
5.7.3
Restart/ Shut Down....................................................................................................... 112
5.7.4
Hardware Settings ........................................................................................................ 113
5.7.5
System Update .............................................................................................................. 116
5.7.6
Backup/ Restore/ Reset Settings.................................................................................... 117
5.7.7
Remote Replication....................................................................................................... 118
5.7.8
Hard Disk SMART ........................................................................................................122
5.7.9
E-map ...........................................................................................................................124
5.7.10
Ping Test .......................................................................................................................124
5.7.11
Advanced System Settings.............................................................................................125
5.8
LOGS & STATISTICS ...............................................................................................................126
5.8.1
System Event Logs ........................................................................................................126
5.8.2
Surveillance Logs .........................................................................................................126
5.8.3
On-line Users List.........................................................................................................127
5.8.4
Historical Users List.....................................................................................................127
5.8.5
System Connection Logs ...............................................................................................128
5.8.6
System Information .......................................................................................................128
CHAPTER 6.
SYSTEM MAINTENANCE ..............................................................................129
6.1
RESET THE ADMINISTRATOR PASSWORD AND NETWORK SETTINGS .......................................129
6.2
POWER OUTAGE OR ABNORMAL SHUTDOWN ........................................................................130
6.3
DISK HOT SWAPPING (RAID CONFIGURATION).....................................................................130
CHAPTER 7.
LCD PANEL........................................................................................................131
CHAPTER 8.
TROUBLESHOOTING .....................................................................................137
APPENDIX A
DYNAMIC DOMAIN NAME REGISTRATION............................................140
APPENDIX B
CONFIGURATION EXAMPLES.....................................................................144
TECHNICAL SUPPORT...................................................................................................................149
GNU GENERAL PUBLIC LICENSE ..............................................................................................150
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Safety Warning
1.
This product can operate normally in the temperature of 0ºC~40ºC and relative
humidity of 0%~90%. Please make sure the environment is well-ventilated.
2.
The power cord and devices connected to this product must provide correct
supply voltage.
3.
Do not place this product in direct sunlight or near chemicals.
Make sure the
temperature and humidity of the environment are in optimized level.
4.
Unplug the power cord and all connected cables before cleaning.
product with a wet towel.
5.
Wipe this
Do not use chemical or aerosol to clean this product.
Do not place any objects on this product for the server’s normal operation and
to avoid overheat.
6.
Use the flat head screws in the product package to lock the hard disks in this
product when installing hard disks for proper operation.
7.
Do not place this product near any liquid.
8.
Do not place this product on any uneven surface to avoid falling off and
damage.
9.
Make sure the voltage is correct in your location when using this product.
If
you are not sure about the voltage, please contact the distributor or the local
power supply company.
10. Do not place any object on the power cord.
11. Do not attempt to repair this product in any occasions. Improper disassembly
of the product may expose you to electric shock or other risks.
For any
enquiries, please contact the distributor.
12. The chassis models should only be installed in the server room and maintained
by the authorized server manager or IT administrator.
The server room is
locked by key or keycard access and only certified staff is allowed to enter the
server room.
CAUTION
„ RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
„ DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
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Chapter 1.
1.1
Introduction
Overview
QNAP VioStor (hereafter referred to as NVR or VioStor) is the high performance 1U
chassis network surveillance system featuring Linux-embedded OS and powerful
surveillance features. It supports unique multi-server monitoring for up to
120-channel monitoring from multiple QNAP NVR servers simultaneously.
Moreover, the NVR supports over 300 network camera models from AXIS, ACTi,
Arecont Vision, Canon, D-Link, EDIMAX, ELMO, EtroVision, GANZ, iPUX, IQeye,
LevelOne, MOBOTIX, Messoa, Panasonic BB/ BL/ i-Pro, SANYO, SONY, TOSHIBA,
TRENDnet, VIVOTEK, and Y-CAM.
The NVR is a complete network surveillance solution which provides recording,
real-time monitoring, and remote data access.
MPEG-4, MxPEG, and MJPEG video compression.
It supports recording in H.264,
Besides, the NVR supports
diversified recording features, e.g. schedule recording, alarm recording, alarm
recording schedule, etc.
In real-time monitoring, you can select to view the
channels (IP cameras) with different display modes or drag and drop to change the
display order of the channels flexibly. The NVR also intelligent video analytics,
including motion detection, missing object, foreign object, out of focus, and camera
occlusion. It offer smart control of PTZ cameras, instant alarm alert, digital zoom,
data search by date and time, timeline, and event.
All the functions can be
configured by the IE web browser.
* MxPEG video compression is not supported by VS-201, VS-101, NVR-104.
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1.2
Hardware Illustration
1.2.1
VS-8040U-RP/ VS-8032U-RP/ VS-8024U-RP
1. LED indicators: Status, LAN, USB, HDD1-8
2. Power button
3. Select button
4. Enter button
5. Power connector
6. Password & network settings reset button
7. RS-232
8. VGA
9. USB 2.0 x 4
10. Giga LAN x 2
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1.2.2
VS-8040/ VS-8032/ VS-8024
1. One touch auto video backup button
2. USB 2.0
3. LED indicators: Status, LAN, USB, HDD1-8
4. Power button
5. Select button
6. Enter button
7. Power connector
8. Giga LAN x 2
9. USB 2.0 x 4
10. RS-232
11. VGA
12. Password & network settings reset button
13. K-lock security slot
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1.2.3
VS-5012/ VS-5020
1. One touch auto video backup button
2. USB 2.0
3. LED indicators: USB, Status, HDD1~HDD5, LAN
4. Power button
5. Select button
6. Enter button
7. Power connector
8. Giga LAN x 2
9. USB 2.0 x 4
10. eSATA connector
11. (Reserved)
12. RS-232 port
13. Password & network settings reset button
14. K-lock security slot
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1.2.4
VS-4016U-RP
1. One touch auto video backup button
2. USB 2.0
3. LED indicators: USB, Status, HDD1~HDD4, LAN
4. Power button
5. Power connector
6. Giga LAN x 2
7. USB 2.0 x 2
8. Password & network settings reset button
9. VGA (reserved)
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1.2.5
VS-2008/ VS-2012
1. One touch auto video backup button
2. USB 2.0
3. LED Indicators: HDD1, HDD2, LAN & eSATA
4. Power button
5. Power Connector
6. Giga LAN x 2
7. USB 2.0 x 2
8. Password & Network Settings Reset Button
9. K-Lock Security Slot
10. eSATA x 2 (Reserved)
11. VGA (Reserved)
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1.2.6
VS-201
1. Backup Button (One touch auto video backup)
2. USB 2.0
3. LED Indicators: USB, Status, HDD1, HDD2, LAN, and Power
4. Power Button
5. Power Connector
6. Giga LAN
7. USB 2.0 x 2
8. Configuration Reset Switch (Password & network settings)
9. K-Lock Security Slot
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1.2.7
NVR-104
1. One Touch Auto Video Backup Button
2. USB 2.0
3. LED Indicators
4. Power Button
5. USB 2.0 x 2
6. eSATA Port
7. Giga LAN
8. Password & Network Settings Reset Button
9. Power Connector
10. K-lock Security Slot
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1.2.8
VS-101
1. One Touch Auto Video Backup Button
2. USB 2.0
3. LED Indicators
4. Power Button
5. Power Connector
6. Giga LAN
7. USB 2.0 x 2
8. Password & Network Settings Reset Button
9. K-lock Security Slot
10. eSATA Port
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Chapter 2.
Install the VioStor
For the information of the hardware installation, please refer to the “Quick
Installation Guide” in the product package.
2.1
Personal Computer Requirements
For better system performance, your computer should at least fulfill the following
requirements:
No. of
Format
CPU
Others
Motion JPEG
Intel® Pentium 4 CPU,
y
Channels
4
Microsoft®
2.0 GHz or above
8
MPEG-4/ MxPEG/
Dual core CPU, 2.0 GHz
H.264
or above
Motion JPEG
Intel® Pentium 4 CPU,
Windows® XP/
Vista (32-bit)
y
12
Dual core CPU, 2.2 GHz
H.264
or above
Motion JPEG
Intel® Pentium 4 CPU,
2.4 GHz or above
16
MPEG-4/ MxPEG/
Dual core CPU, 2.4 GHz
H.264
or above
Motion JPEG
Intel® Pentium 4 CPU,
2.6 GHz or above
20
MPEG-4/ MxPEG/
Dual core CPU, 2.6 GHz
H.264
or above
Motion JPEG
Intel® Pentium 4 CPU,
2.8 GHz or above
40
MPEG-4/ MxPEG/
Dual core CPU, 2.8 GHz
H.264
or above
Motion JPEG
Dual core CPU, 2.4 GHz
or above
MPEG-4/ MxPEG/
Dual core CPU, 2.4 GHz
H.264
or above
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Memory: 1 GB or
above
2.2 GHz or above
MPEG-4/ MxPEG/
Operation system:
y
Network port:
100Mbps Ethernet
port or above
y
Web browser:
Microsoft®
Internet Explorer
6.0 or above
y
CD-ROM drive
y
Recommended
resolution: 1024 x
768 pixels or
above
Security Settings of the Web Browser
Please make sure the security level of the IE browser in Internet Options is set to
Medium or lower.
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2.2
Hard Disk Compatibility List
This product works with 3.5” SATA hard disk drives from major hard disk brands.
For the HDD compatibility list, please visit http://www.qnapsecurity.com/.
QNAP disclaims any responsibility for product damage/ malfunction or data
loss/ recovery due to misuse or improper installation of hard disks in any occasions
for any reasons.
2.3
Network Camera Compatibility List
For the information of supported camera models, please visit QNAP Security website
http://www.qnapsecurity.com/.
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2.4
Check System Status
LED Display & System Status Overview
LED
USB
eSATA†
System
Status
Colour
LED Status
Description
Flashes blue
every 0.5 sec
1) A USB device is detected
2) A USB device is being removed
from the NVR
3) The USB device connected to the
front USB port of the NVR is being
accessed
4) The NVR data is being copied to the
external USB device
Blue
The USB device connected to the front
USB port of the NVR is ready
Off
The NVR has finished copying the data
to the USB device connected to the
front USB port*
Blue
Orange
Red/
Green
Flashes
The eSATA device is being accessed
Flashes green
and red
alternately
every 0.5 sec
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1) The hard drive on the NVR is being
formatted
2) The NVR is being initialised
3) The system firmware is being
updated
4) RAID rebuilding is in process
5) Online RAID Capacity Expansion is
in process
6) Online RAID Level Migration is in
process
1) The hard drive is invalid
2) The disk volume has reached its full
capacity
3) The disk volume is going to be full
4) The system fan is out of function*
5) An error occurs when accessing
(read/write) the disk data
6) A bad sector is detected on the
hard drive
7) The NVR is in degraded read-only
mode (2 member drives fail in a
RAID 5 or RAID 6 configuration, the
disk data can still be read)#
8) (Hardware self-test error)
Red
Flashes red
every 0.5 sec
System
Status
Red/
Green
Flashes green
every 0.5 sec
Green
HDD
Off
All the hard drives on the NVR are in
standby mode
Flashes red
The hard drive data is being accessed
and a read/ write error occurs during
the process
Red
A hard drive read/ write error occurs
Flashes green
The hard drive data is being accessed
Red/
Green
The hard drive can be accessed
Orange
Orange
1) The NVR is starting up
2) The NVR is not configured
3) The hard drive is not formatted
The NVR is ready
Green
LAN
The NVR is in degraded mode (one
member drive fails in RAID 1, RAID 5
or RAID 6 configuration)*
The NVR is connected to the network
Flashes
orange
The NVR is being accessed from the
network
* Not applicable to 1-bay models
† The eSATA port is available on certain models only. Please refer to the product
specifications for more information.
# 4-bay models or above only
21
Beep Alarm (beep alarm can be disabled in “System Tools” > “Hardware
Settings”)
Beep sound
No. of Times
Description
Short beep (0.5 sec)
1
Short beep (0.5 sec)
3
Short beep (0.5 sec),
long beep (1.5 sec)
3, every 5 min
1) The NVR is starting up
2) The NVR is being shut down
(software shutdown)
3) The user presses the reset button to
reset the NVR
4) The system firmware has been
updated
The user tries to copy the NVR data to
the external storage device from the
front USB port, but the data cannot be
copied.
The system fan is out of function*
Long beep (1.5 sec)
2
1
1) The disk volume is going to be full
2) The disk volume has reached its full
capacity
3) The hard drives on the NVR are in
degraded mode
4) The user starts the HDD rebuilding
process
1) The NVR is turned off by force
shutdown (hardware shutdown)
2) The NVR has been turned on
successfully and is ready
* Not applicable to 1-bay models
22
2.5
System Configuration
Install the Finder
1.
Execute the product CD, the following menu is shown. Click “Install Finder”.
23
2.
Follow the instructions to install the Finder.
If you are using Windows XP SP2
or above, the following screen will be shown. Click “Unblock”.
3.
The Finder detects the VioStor in the network and prompts you to perform
quick setup. Click “Yes” to continue.
Note: If the VioStor is not found, click “Refresh” to try again.
24
4.
You must enter the administrator name and password to perform quick setup.
The default administrator name and password are as below:
Use name: admin*
Password: admin
*If you are using VS-201/ VS-101/ NVR-104, the login name is ‘administrator’
and the login password is ‘admin’.
Note: Please make sure all the network cameras are configured and
connected to the network.
5.
The quick configuration page will be shown. Click “Continue” and follow the
instructions to finish the configuration. For further information, please refer to
Chapter 5.1.
25
6.
Click “Start installation” to execute the quick configuration.
7.
The quick configuration is completed and you can start to use the VioStor.
Click “Start Monitoring” to view the live video from the cameras or click “Close”
to return to the system administration home page.
8.
The first time you connect to the server, please install the ActiveX.
instructions to install the ActiveX.
26
Follow the
When the live video is displayed and the recording indicator is shown, you have
successfully installed the VioStor.
27
Chapter 3.
Start to Use the VioStor
When you have installed the VioStor and other hardware, and connected it to the
network, you can use the browser in your PC to connect to the VioStor.
It is
recommended to use Microsoft Internet Explorer 6.0 for browsing.
Important Notice:
Before you start to use the VioStor, you must install the hard disks in the VioStor,
finish disk volume configuration and format the hard disk(s).
Otherwise, the
system may not function properly.
3.1
Connect to the VioStor
Follow the steps below to connect to the VioStor monitoring page:
1.
Open an IE browser and enter the IP address of the VioStor or run Finder.
When the following screen is shown, double click the name of the VioStor.
Double click
VioStor name to
login the server
28
2.
Enter the user name and password to login the VioStor.
Default User name: admin*
Default Password: admin
* If you are using VS-201/ VS-101/ NVR-104, the login name is
‘administrator’ and the login password is ‘admin’.
3.
To view the live video, you must install the ActiveX control.
instructions to install it.
29
Follow the
3.2
Monitoring Page
When you have successfully logged in the VioStor, the monitoring page is shown.
Select the display language.
You can start to configure the system settings and use
the monitoring and recording functions of the server.
Server
View
name
monitoring
Adjust
channel
display
and details
mode
PTZ
control
panel
System firmware
Icon
Description
Multi displays
Supports multi-display mode.
(This function can only
be used when the computer or the host is connected to
multiple monitors.)
Multi-server monitoring:
Up to 120 channels from different NVR servers can be
added for monitoring.
Select language:
Select the display language.
E-map:
Displays the location of the camera.
The e-map can be
changed in system configuration page.
30
System configuration:
Login the system administration page.
Monitor settings:
Configure the advanced settings of monitoring page.
You can configure the source of video/ audio stream,
event notification, and snapshot folder.
Playback:
Enter the recording playback page.
The administrator
can grant access right to the users.
Help:
View the system online help.
Logout:
Logout the VioStor.
Snapshot:
Take a snapshot on the selected camera.
When the
picture is shown, right click the picture to save it to the
computer.
Manual recording:
Enable or disable manual recording on the selected
camera.
The administrator can enable or disable this
option in the system configuration page.
Audio (optional):
Turn on/ off the audio support for the monitoring page.
Login network camera homepage:
Select a camera and click this button to go to the
homepage of the selected camera.
Event notification:
When the alarm recording is enabled and an event is
detected, this icon is shown. Click this icon to view the
alert details.
Digital zoom:
Select a camera and click this button to enable the digital
zoom function of the camera. (You can also right click
the monitoring channel to enable this function.)
Press and hold the left mouse button to zoom in or press
and hold the right mouse button to zoom out. You can
press the left mouse button to drag the viewing angle of
the camera.
31
You can also use the mouse wheel or the PTZ control
panel to use the digital zoom function.
Focus control:
Focus control of the PTZ camera.
Select PTZ camera preset positions:
You can view different preset positions of the camera by
clicking the number buttons. To configure the preset
positions of the camera, please refer to the user manual
of the camera.
Recording storage status:
Displays the storage percentage and the free space.
Note:
1.
Starting and stopping manual recording will not affect the scheduled or alarm
recording.
2.
The default path for storing snapshots is the “Snapshot” folder under My
Documents in your computer.
3.
If the snapshot time is inconsistent with the actual time that the snapshot is
taken, it is caused by the network environment but not a system error.
4.
Click the event notification icon to view the event details, enable or disable the
alert sound or clear the event logs.
5.
When the digital zoom function is enabled on multiple cameras, the zooming
function will be affected if your computer performance is not high enough.
6.
Right click the monitoring channel on the live view page.
functions are available depending on the camera model.
a. Connect to camera homepage.
b. Camera setting: Enter the camera configuration page.
c. PTZ: Pan/ Tilt/ Zoom camera control.
d. Preset: Select PTZ camera preset positions.
32
The following
e. Enable live tracking: Available on Panasonic NS202(A) camera.
f.
Disable live tracking: Available on Panasonic NS202(A) camera.
g. Auto cruising: This feature is used to configure the PTZ cameras to cruise
according to the preset positions and the staying time set for each preset
position.
h. Digital zoom: Enable/ disable digital zoom.
i.
Keep aspect ratio.
33
3.2.1
Live Video Window
If the camera is properly configured, you can see the current video from the remote
network camera.
If your camera supports pan and tilt functions, you can click on the video window
directly to adjust the viewing angle.
If the camera supports zooming, you can use
a wheel mouse to adjust the zooming distance by scrolling the wheel.
Please refer
to the user manual of your camera for further information.
When you enable digital zoom, you can right click the camera and control the PTZ
function.
You can press and hold the left mouse button to zoom in or press and
hold the right mouse button to zoom out, or press the left mouse button to drag the
viewing angle of the camera.
34
Camera Status
The camera status is indicated by the icons shown below:
Icon
Camera Status
Scheduled or continuous recording is in process
This camera supports audio function
This camera supports PT function
Manual recording is enabled
The alarm input 1 of the camera is triggered and recording is in process
The alarm input 2 of the camera is triggered and recording is in process
The alarm input 3 of the camera is triggered and recording is in process
Motion detection recording is in process
Digital zoom is enabled
Connection Message
When the VioStor fails to display a camera, a message will be shown within the live
video window.
z
The following messages may be shown:
Connecting
If the network camera is located in remote network or Internet, it may take
some time to establish connection to the camera.
z
Disconnected
The system cannot connect to the network camera. Please check the network
connection of your computer and the availability of the network camera. If the
camera is installed on the Internet, the port for the camera must be opened on
your router or gateway.
z
No Permission
This message is shown when a user without access right to view this camera.
Please logout the system and login as a user with the access right to the
camera.
z
Server Error
Please check the camera settings or update camera's firmware to newer
version. Contact the technical support if the problem is not fixed after
checking.
35
3.2.2
Display Mode
By changing the display mode, you can adjust the visual effects when viewing video
of single or multiple cameras.
Single channel mode
Picture-in-Picture mode
4-channel mode
6-channel mode
8-channel mode
9-channel mode
10-channel mode
Multi-channel mode
Adjust window size
Full screen
3.2.3
Sequential mode
PTZ Camera Control Panel
PTZ stands for Pan/ Tilt/ Zoom camera control.
selected camera.
You can do PTZ control on the
These functions are available depending on the camera model;
please refer to the user manual of the camera. The digital zoom function cannot be
used with the PTZ function at the same time.
Zoom out
Adjust PT angle
Zoom home
of the camera
Zoom in
Focus control of
Digital zoom
the PTZ camera
Select PTZ camera
preset positions
36
3.2.4
1.
Multi-server Monitoring
Click “Server List”
on the live view page.
a. Click “Auto Detect” to search for the QNAP NVR in the LAN and add the server
to the server list.
b. Click “Add” to add the QNAP NVR to the server list.
2.
Up to 120 channels from different NVR servers can be added for monitoring.
37
3.2.5
Auto Cruising
The auto cruising feature of the VioStor NVR is used to configure the PTZ cameras to
cruise according to the preset positions and the staying time set for each preset
position.
To use the auto cruising feature, follow the steps below.
1. On the monitoring page of the VioStor NVR, click
to go to the configuration
page of the PTZ camera.
2. Set the preset positions on the PTZ camera.
3. Return to the monitoring page of the VioStor NVR. Right click the display of the
PTZ camera.
Select “Auto Cruising”.
38
4. Click the number buttons to view the preset positions of the PTZ camera. When
you click the button, the name of the corresponding preset position is shown on
the “Preset Name” drop down menu.
39
5. Add: To add a setting for auto cruising, select the “Preset Name” from the drop
down menu and enter the staying time (interval, in seconds). Click “Add”.
6. Update: To change a setting on the list, highlight the selection.
Select another
preset position from the drop down menu and/or change the staying time
(interval). Click “Update”.
7. Delete: To delete a setting, highlight a selection on the list and click “Delete”.
To delete more than one setting, press and hold the Ctrl key and click the
settings.
Then click “Delete”.
40
8. After configuring the auto cruising settings, check the box “Enable auto cruising”
and click “OK”. The system will start auto cruising according to the settings.
Note:
1)
The default staying time (interval) of the preset position is 5 seconds.
You
can enter 5-999 seconds for this setting.
2)
The system supports up to 10 preset positions (the first 10) configured on the
PTZ cameras.
NVR.
You can configure up to 20 settings for auto cruising on the
In other words, the NVR supports maximum 10 selections on the drop
down menu and 20 settings on the auto cruising list.
41
Chapter 4.
Playback the Video Files
The VioStor provides an intuitive web interface to search and play recording files, no
extra software installation is necessary. In addition, you can use network file
services to access the recorded video files directly.
4.1
Use the Web Playback Interface (VioStor Player)
1.
Click the playback button
on the monitoring page.
2.
VioStor Player will be shown. You can use this program to search and play the
recording files on the NVR servers.
.
To return to the monitoring page, click
To enter the system administration page, click
.
Note: If you do not have access authority of the cameras, you will not be able to get
the recording file list and play the video recordings of the cameras.
Chapter 5.5 for access right configuration.
42
Please refer to
4.1.1
Connect to Server for Playback
1. Click “Play by Time”
.
43
2. The following dialog will be shown.
44
3. Configure servers:
a. Add: Add a server.
b. Modify: Modify a server.
c. Remove: Remove a server.
d. Auto: Auto-search servers.
e. Default settings: Enter the default user name and password for all newly
added servers.
45
4. Select the data search mode.
y
Date and time search (Text entry)
i.
Select the NVR server(s) and the IP camera(s)*.
ii. Click the “Text entry” tab.
iii. Select the recording type, the start and end time when the video is
recorded.
iv. Click “Preview” to preview the searched video.
v. Click “OK”.
* You can select 4 IP cameras at maximum.
46
y
Timeline search
i.
Select the server(s) and the IP camera(s)*.
* You can select 4 IP cameras at maximum.
ii.
Click the “Graphical entry” tab.
47
iii.
Select the recording type.
iv.
Specify the time range when the files are recorded.
be applied to all the cameras selected.
v.
Click “Preview” to preview the searched video.
vi.
Click “OK”.
48
The settings will
y
Event entry
i.
Select the server(s) and the IP camera(s)*.
* You can select 4 IP cameras at maximum.
ii.
Click the “Event entry” tab.
49
iii.
Select the event type.
iv.
Specify the time range when the files are recorded.
v.
Specify the number of minutes for playing the video recorded before
and after the event.
50
vi.
Event search. This function is provided for you to search all the events
occurred on the IP cameras.
You may refer to the event details to
search for the recording data.
9
Search all: Search for the specified events occurred on all the IP
cameras of an NVR within the time range specified.
9
Search: Search for the specified events occurred on one IP camera
within the time range specified.
vii.
The events will be shown.
Click “OK”.
51
5. When the files are shown, you can play the video.
the VioStor Player, click
For further details of using
to view the online help.
Note: The regular recordings are shown in white while the alarm recordings
are shown in red on the playlist.
52
4.1.2
Play Video Files from Your Computer
.
1.
Click “Add files”
2.
Browse and select the files.
3.
The playlist will be shown.
Click “Play”
53
to start playing.
4.1.3
Quad-view Playback
Quad-view playback allows you to search for the video recorded by the NVR servers
quickly.
You can view the video of four IP cameras simultaneously or select to
divide the video of one IP camera into four time periods and play them in a
quad-view window.
9
Divide the selected time equally into four playback windows
Select only one camera.
Click “Text entry” or “Graphical entry”. Enter the
search criteria and check the option “Divide the selected time period equally
into all the playback windows to play”. Click “OK”.
54
9
Play the video of four IP cameras
Select four IP cameras for video search. Enter the search criteria in “Text
entry” or “Graphical entry”. When the search results are shown, you can play
the video files of the four IP cameras simultaneously.
55
4.1.4
Intelligent Video Analytics (IVA)
QNAP NVR supports intelligent video analytics to allow the users to search the video
files efficiently.
The time and effort for video search are largely reduced.
The following features are supported for video analytics:
9
Motion detection: Detects movement of objects in the video.
9
Foreign object: Detects new object in the video.
9
Missing object: Detects missing object in the video.
9
Out of focus: Detects out of focus of the camera in the video.
9
Camera occlusion: Detects if the IP camera is obstructed.
To use this function, follow the steps below:
1. Go to Playback page of the NVR. Add files to the playlist.
Note: Intelligent video analytics support video search on one channel only.
56
2. On the playback window, click
.
57
Note:
9
When you check the option “Pause when found”, the data search stops
when a video file which matches the search criteria is found.
9
When you enable “Highlight the detection zone”, the moving objects will be
highlighted in red brackets; the foreign or missing objects will be
highlighted in yellow brackets; out of focus and camera occlusion will be
displayed in transparent red.
3. Select the detection mode: motion detection, foreign object, missing object, out
of focus, or camera occlusion. You can select multiple options.
4. Adjust the sensitivity for object detection.
5. Adjust the time interval for foreign object and missing object.
If a foreign
object appears or a missing object disappears for a time period longer than the
time interval, the system will record an event.
Note: The interval slide bar appears only when “foreign object” or “missing
object” is checked.
58
6. Define detection zone. Mouse over the edge of the red zone and use the mouse
to define the detection zone. Click “Select all” to highlight all the area for
detection.
59
7. Define object size for the detection. You can use the mouse the drag the yellow
zone to highlight the minimum object size for detection.
Note: After enabling this option, all the objects smaller than the yellow zone will
be ignored for detection.
60
8. Click “Search” to start searching the video by IVA.
shown.
61
The results and will be
Note:
y
You can double click an entry on the search result dialog to play the video.
The player will play the video starting from 15 seconds before the event to
15 seconds after the event.
y
You can also right click an entry on the search result dialog to export the
video and save it on your computer.
The exported video starts from 15
seconds before the event to 15 seconds after the event.
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4.2
Digital Watermark
The VioStor NVR supports digital watermark to protect the videos and snapshots
from unauthorized modification.
You can select to add digital watermark on the
exported video and snapshot on the VioStor Player.
A permanent digital signal will
be added to the exported files which are selected for digital watermarking.
watermark cannot be removed and is only visible by using watermark proof
software.
4.2.1
Export Files with Digital Watermark
To use digital watermarking by VioStor Player, follow the steps below.
1. Click “Playback” to open the VioStor Player.
2. Click “Settings”
.
63
The
3. Select to add digital watermark in the exported snapshot or video.
4. Select the recording files (refer to Chapter 4).
5. Click
to convert the video files into avi format and enter the file name.
64
6. Click
to start playing and exporting the files.
Note: When you click
again, the NVR will stop exporting the files and resume
to playback mode.
65
4.2.2
Watermark Proof
After installing the VioStor Player, Watermark Proof will be installed.
From the
Windows Start menu, select “All Programs” > “QNAP” > “Player” to locate
“Watermark Proof”.
Run Watermark Proof. The following window will be shown.
Click
to browse and locate the files.
time.
66
You can select more than one file at one
Click
to start checking the files.
files and show the proof result.
The Watermark Proof will start checking the
If you check the option “Stop when watermark
error is detected”, the checking procedure will stop if a failed file is detected.
Otherwise the program will check all the files you have selected.
the proof result will be shown as “Failed”.
67
If a file is modified,
4.3
Access the Recording Data
You can access the recording data on the VioStor by the following network services:
z
Windows Network Neighborhood (SMB/CIFS)
z
Web File Manager (HTTP)
z
FTP Server (FTP)
Note:
y
To access the video file by these protocols, you must enter the user name and
password with the administrator access right.
y
To be able to use these services, enable the files services in “Network Settings”
> “File Services” in the system administration page.
68
4.3.1
Windows Network Neighborhood (SMB/CIFS)
You can access recorded files by the SMB/CIFS protocol, which is popularly used in
Windows system.
You can connect to the recording folder by either:
z
On the web-based playback interface, click “SMB”.
z
In Windows XP, run \\VioStorIP\ from the Start menu. For example, if your
VioStor IP is 172.17.26.154, enter \\172.17.26.154.
4.3.2
Web File Manager (HTTP)
You can access the recording data from the web browser.
playback interface, click “Web”.
69
On the web-based
4.3.3
FTP Server (FTP)
You can access the recording data by FTP:
z
On the web-based playback interface, click “FTP”.
z
In Windows Internet Explorer, enter ftp://username:password@VioStorIP/.
For example, enter ftp://admin:[email protected]/ if the IP address of
your VioStor is 172.17.26.154.
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Chapter 5.
System Administration
To login VioStor system configuration page, please login the monitoring page as an
administrator and click
.
The System Administration home page will be shown as below.
An intuitive user
interface is provided for the users to view the monitoring screens, connection and
recording status, and network bandwidth.
71
If the system is not configured yet, the Quick Configuration page will be open to
guide you through the setup steps first.
If there are questions, click on the help button
The functions of the buttons are described below:
Return to monitoring page
Playback recorded video
View On-line help
Log out
72
on the top right hand corner.
5.1
Quick Configuration
Please follow the instructions on the web page to configure VioStor.
Note: All changes to the settings will be effective only when the last step is applied.
Step 1. Enter the server name.
Step 2. Change the administrator password or select to use the original password.
Step 3. Enter the date, time, and time zone of the server.
73
Step 4. Enter the IP address, subnet mask and default gateway of the server.
Step 5. Select the disk configuration to initialize the disk volume for the first time
configuration.
All data on the disk(s) will be deleted.
74
Step 6. Initialize IP camera setting.
Select the camera model; enter the camera name and IP address of the camera, and
the user name and password to login the camera.
You can also enable or disable
recording on each camera, test connection to the cameras and then click “Save” to
apply the changes.
Click “Search” to search for the IP cameras in the local network.
for the camera and click “Add” to add the camera.
By using the search function, the
camera model and the IP address are filled in automatically.
the search results.
75
Select a channel
Click “Close” to close
After completing the settings, click “Start Installation” to apply the changes and
initialize the system.
The quick configuration is completed and you can start to use the VioStor.
Click
“Start Monitoring” to view the live video from the cameras or click “Close” to return
to the system administration home page.
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5.2
System Settings
You can configure the basic system settings including server name, date & time, and
view the system settings.
5.2.1
Server Name
Enter the name of the VioStor.
The server name is 14 characters long at maximum,
which supports alphabets, numbers, and hyphen (-). The server does not accept
names with space or names in pure number. The following characters are not
supported.
. ;:“<>*+=\|?,[]/
77
5.2.2
Date & Time
Set the date, time, and time zone according to your location.
If the settings are
incorrect, the following problems may occur:
z
When playing the recorded video files, the display time will be incorrect.
z
The time of event log displayed will be inconsistent with the actual time when
an action occurs.
Synchronize with an Internet time server automatically
You can enable this option to update the date and time of the system automatically
with specified NTP (Network Time Protocol) server. Enter the IP address or domain
name of the NTP server, e.g. time.nist.gov, time.windows.com.
Then enter the
time interval for adjusting the time.
The VioStor can be used by the network cameras or other servers as an NTP server.
To ensure the date and time of the network cameras are synchronized with this
server, please set up all the network cameras by entering the IP address of the
VioStor as their NTP server.
Note: The first time you enable NTP server, it may take several minutes for time
synchronization before the time is correctly adjusted.
78
5.2.3
View System Settings
You can view the system settings, e.g. server name, on this page.
79
5.3
Network Settings
You can configure the WAN and LAN settings, DDNS service, file service, host access
control, protocol management and view the network settings in this section.
5.3.1
TCP/IP Configuration
You can select one of the following two methods to configure the TCP/IP settings of
the NVR.
z
Obtain IP address settings automatically via DHCP
If your network supports DHCP, the NVR will use DHCP protocol to retrieve the
IP address and related information automatically.
z
Use static IP address
To use fixed IP address for network connection, enter fixed IP address, subnet
mask, and default gateway.
Primary DNS Server: Enter the IP address of primary DNS server that provides DNS
service for the NVR in external network.
Secondary DNS Server: Enter the IP address of secondary DNS server that provides
DNS service for the NVR in external network.
Note: Jumbo Frame setting is valid in Gigabit network environment only. Besides,
all network appliances connected must enable Jumbo Frame and use the same MTU
value.
80
If your system supports 2 LAN ports, you can select to use failover, load balancing,
or standalone settings. To use these features, make sure both LAN ports are
connected to the network.
81
Configuration of Network Interfaces
z
Failover (Default settings for dual LAN NVR models)
Failover refers to the capability of switching over the network transfer port to
the redundant port automatically when the primary one fails due to hardware
or connection error to avoid network disconnection.
When the primary
network port resumes to work, the network transfer will be switched back to
that port automatically.
82
z
Load balancing
Load balancing enables the network resources to spread between two or more
network interfaces to optimize network transfer and enhance system
performance.
It operates on layer 3 protocol (IP, NCP IPX) only. Multicast/
broadcast and other non-routable protocols, e.g. NetBEUI, can only be
transferred via the main network port.
Note: To optimize the network transfer speed of the VioStor in load balancing
mode, please use a managed Ethernet switch and enable 802.3ad (or link
aggregation) on the ports of the switch that the Giga LAN ports of the VioStor
are connected to.
83
z
Standalone
The standalone option allows you to assign different IP settings for each
network port. The VioStor can be accessed by different workgroups in two
different subnets. However, when this function is enabled, failover does not
work.
z
You can only enable DHCP server for the primary network port (LAN 1).
Network Transfer Rate
You can select auto-negotiation (default), 1000 Mbps, or 100 Mbps.
It is
recommended to use the default setting that the server will determine network
speed automatically.
z
Obtain IP address settings automatically via DHCP
If your network supports DHCP, VioStor will use DHCP protocol to retrieve the
IP address and related information automatically.
z
Use static IP address
To use fixed IP address for network connection, enter fixed IP address, subnet
mask, and default gateway.
z
Primary DNS Server
Enter the IP address of primary DNS server that provides DNS service for
VioStor in external network.
84
z
Secondary DNS Server
Enter the IP address of secondary DNS server that provides DNS service for
VioStor in external network.
Enable DHCP Server
If no DHCP is available in the LAN where the VioStor locates, you can enable this
function to enable the VioStor as a DHCP server and allocate dynamic IP address to
DHCP clients in LAN.
You can set the range of IP addresses allocated by DHCP server and the lease time.
Lease time refers to time that IP address is leased to the clients by DHCP server.
When the time expires, the client has to acquire an IP address again.
Note: If there is an existing DHCP server in your LAN, do not enable this function.
Otherwise, there will be IP address allocation and network access errors.
85
5.3.2
DDNS (Dynamic Domain Name) Service
The DDNS service enables users to connect VioStor via domain name directly.
There is no need to memorize the lengthy IP address of the server.
To enable the
DDNS service, you have to register a DDNS account from a DDNS provider.
refer to Appendix A.
The VioStor currently supports the DDNS service provided by:
1.
DynDNS (http://www.dyndns.org/)
2.
update.ods.org
3.
members.dhs.org
4.
www.dyns.cx
5.
www.3322.org
6.
www.no-ip.com
7.
ipcam.jp
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Please
5.3.3
File Services
You can enable the SMB/ CIFS file service, Web File Manager and FTP service to
access the recorded video files.
These settings are enabled by default.
If your VioStor is installed behind the router, you could enable FTP port mapping, so
that users from the external network can access the VioStor via FTP (please refer to
Appendix B).
Passive FTP Port Range
You can use the default port range (55536-56559) or define a port range larger than
1023.
When using this function, make sure you have opened the configured port
range on your router or firewall.
Respond with external IP address for passive FTP connection request
When passive FTP connection is in use and the VioStor is configured under a router,
if the remote computer cannot connect to the VioStor via WAN, you can enable this
function.
By enabling this function, the FTP service replies the manually specified
IP address or automatically detects the external IP address so that the remote
computer can connect to the VioStor successfully.
87
5.3.4
Host Access Control
Specify the connections to be allowed and denied to access the VioStor.
Choose
one of the following options to restrict access from a network or an IP address (host)
to the server:
1.
Allow all connections (Default setting)
Allow connection from all hosts to the server.
2.
Allow connections from the list only
Allow connection from hosts specified on the list only.
Note: When this function is enabled, you can only use PC that the IP address
is listed on the connection list to connect or find the VioStor.
The IP address
not included in the list will not be able to detect the VioStor not listed in
allowed connections.
3.
Deny connections from the list
Deny connection from hosts specified on the list.
Note: Make sure your PC is added in the list of hosts allowed to connect to the
server.
Otherwise, the VioStor will disconnect your PC when you apply the
new settings.
88
5.3.5
Protocol Management
To assign a specific port for accessing the VioStor by the web browser, please enable
the option “Specify HTTP port number” and enter the port number.
The default
setting is 80.
RTP (Real-time Transfer Protocol) is a standardized packet format for delivering
real-time audio and video data of network cameras over the Internet. The
real-time data transfer is monitored and controlled by RTP (also RTCP). The default
setting is 6100-6299.
If your network cameras use different RTP ports, please
enable “Specify RTP port range” and enter the port numbers.
Note: Make sure you have opened the ports you set on the router or firewall to
ensure normal monitoring and recording.
89
5.3.6
View Network Settings
You can view current network settings and status of VioStor in this section.
90
5.4
Device Configuration
You can configure SATA disk, RAID management tool, USB disk, and UPS settings in
this section.
5.4.1
SATA Disk
This page shows the model, size and current status of the disk(s) installed on the
VioStor.
You can format and check disks, and scan bad blocks on the disks.
When
the SATA disks are formatted, the VioStor will create the following default share
folders:
z
record_nvr: The folder for saving regular recording files
z
record_nvr_alarm: The folder for alarm recording
Disk Configuration
Applied NVR Models
Single disk volume
All models
RAID 1, JBOD (just a bunch of disks)
2-bay models or above
RAID 5, RAID 6, RAID 5+hot spare,
4-bay models or above
RAID 6+hot spare
5-bay models or above
91
You can create the disk volume of the following type:
z
Single Disk Volume
Each disk will be used as a standalone disk. However, if a disk is damaged, all
data will be lost.
z
RAID 1 Mirroring Disk Volume
RAID 1 (mirroring disk) protects your data by automatically backing up the
contents of one drive onto the second drive of a mirrored pair.
your data if one of the drives fails.
This protects
Unfortunately, the storing capacity is equal
to a single drive, as the second drive is used to automatically back up the first.
Mirroring Disk is suitable for personal or corporate use to store important data.
z
RAID 0 Striping Disk Volume
RAID 0 (striping disk) combines 2 or more drives into one larger disk.
It offers
the fastest disk access but it does not have any protection of your data if the
striped array fails.
The disk capacity equals the number of drives in the array
times the size of the smallest drive.
Striping disk is usually used to maximize
your disk capacity or for fast disk access but not for storing important data.
z
Linear Disk Volume
You can combine two or more disks into one larger disk.
During file saving,
the file will be saved on physical disks sequentially but does not have a disk
failure file protection function. The overall capacity of linear disk is the sum of
all disks.
Linear disk is generally used for storing large data and is not
appropriate to use for file protection of sensitive data.
z
RAID 5 Disk Volume
RAID 5 disk volume is ideal for organizations running databases and other
transaction-based applications that require storage efficiency and data
protection.
To create a RAID 5 disk volume, a minimum of 3 hard disks are required.
The
total capacity of RAID 5 disk volume = the size of the smallest capacity disk in
the array x (no. of hard disk – 1). It's recommended that you use the same
brand and same capacity hard drive to establish the most efficient hard drive
capacity.
Additionally, if your system contains four disk drives, three of them can be used
92
to implement RAID 5 data disks and the fourth drive can be used as a spare
disk.
When a physical disk failure occurs, the system will automatically
rebuild the data with the spare disk.
RAID 5 can survive 1 disk failure and system can still operate properly. When
a disk fails in RAID 5, the disk volume will be in “degraded mode”. There is no
more data protection at this stage. If one more disk fails, all the data will be
crashed.
Therefore, you must replace a new disk immediately.
You can
install a new disk after turning off the server or hot swap the new disk when the
server is on.
The status of the disk volume will become “rebuilding” after
installing a new disk. When rebuilding completes, your disk volume resumes
to normal status.
Note: To install a disk when the server is on, make sure the disk volume is in
“degraded” mode.
Or wait for two long beeps after the disk crash, then insert
the new disk.
z
RAID 6 Disk Volume
RAID 6 disk volume is ideal for important data protection.
To create a RAID 6 disk volume, a minimum of 4 hard disks are required.
The
total capacity of RAID 6 disk volume = the size of the smallest capacity disk in
the array x (no. of hard disk–2). It's recommended that you use same brand
and same capacity hard drive to establish the most efficient hard drive capacity.
RAID 6 can survive 2 drives failure and system can still operate properly.
Note: To install a disk when the server is on, make sure the disk volume is in
“degraded” mode.
Or wait for two long beeps after the disk crash, and then
insert the new disk.
z
RAID 5, RAID 6 Read-only Mode
The drive configuration enters read-only mode in the following occasions:
-
2 drives are damaged in RAID 5
-
3 drives are damaged in RAID 6
The drives in the above configurations are read-only. It is recommended to
re-create new drive configuration in such case.
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5.4.2
RAID Management Tool
*This function is not supported on VS-101, VS-201, NVR-104.
RAID management tool allows you to carry out capacity expansion, RAID migration,
or spare drive configuration with the original drive data reserved.
z
Expand capacity
This function enables drive capacity expansion by replacing the drives in a
configuration one by one.
This option is supported for the following drive
configurations:
z
-
RAID 1 expansion
-
RAID 5 expansion
-
RAID 6 expansion
Add hard drive
This function enables adding new drive member to a drive configuration.
It is
supported for the following drive configurations:
z
RAID 5 expansion
Migrate
This function enables a drive configuration to be migrated to a different RAID
configuration.
z
It is supported for the following drive configurations:
-
Migrate single drive to RAID 1, 5, or 6
-
Migrate RAID 1 to RAID 5 or 6
-
Migrate RAID 5 to RAID 6
Configure spare drive
94
This function enables adding or removing RAID 5 spare drive.
The options
available are:
-
Add spare drive in RAID 5
-
Remove spare drive in RAID 5
For detailed operation, please click “Comment” on the management interface to
view the detailed operation instructions.
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5.4.3
USB Disk
The VioStor supports USB disks for backup storage. Connect the USB device to the
USB port of the server, when the device is successfully detected, the details are
shown on this page.
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5.4.4
UPS
If there is UPS, you can enable UPS support.
If the AC power is abnormal, the
system will shut down according to the settings.
If the time has not reached and
the power of the UPS is not sufficient, the system will shut down immediately to
protect the server.
* It is recommended to connect UPS to one of the USB ports at the back of server.
z
Enable UPS Support
Check this option to enable UPS support. You can configure the time when the
system should shut down when AC power status is abnormal.
In general, UPS
can supply power for 5-10 minutes when AC power is down depending on the
maximum load and number of connected devices of the UPS.
z
UPS Model
Select the UPS model on the list.
If your UPS is not available on the list, please
contact the distributor or the technical support of QNAP.
z
IP Address of UPS
If you select “APC UPS with SNMP Management”, please enter the IP address of
the UPS.
Note: It is recommended to use APC Smart-UPS 700+ APC Network
Management Card.
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5.5
User Management
The server can be accessed by multiple users. For easier management and better
control of users’ access right, you have to organize users, user groups and their
access right control.
Note: The server supports up to 32 users (including system default users).
You
can create new users when necessary.
There are two types of users:
y
Administrators (admin)
By default, the administrator has access to system administration and cannot
be deleted.
Newly created user with system administration right can be
deleted.
y
User
User has monitoring right only but cannot enter administration page.
You can perform the following actions for user management:
1.
Create user
2.
Edit user
3.
Delete user
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5.5.1
y
Create user
User Name
The user name cannot be pure number.
It must not exceed 32 characters. It
is case-insensitive and supports double-byte characters, such as Chinese,
Japanese, and Korean except:
“ / \ [
y
] : ; |
= , +
* ? < >` '
Password
The password is case-sensitive and can be 16 characters long at maximum. It
is recommended to use a password of at least 6 characters.
y
Enable this user to perform system administration
Assign administration right to the user.
y
Camera Access Control
Enable user to monitor the camera or playback the recording.
99
5.5.2
Edit User
Select a user on the list and click “Edit”.
You can change the password; assign
system administration and camera access control.
However, the user name cannot
be changed.
5.5.3
Delete User
To delete a user, select a user on the list and click “Delete”.
Note: The system administrator (admin) cannot be deleted.
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Click “OK” to confirm.
5.6
Camera Settings
You can configure network camera, recording, schedule, alarm, and advanced
settings.
5.6.1
Camera Configuration
Please follow the steps below to configure the network cameras.
1.
Select a camera number.
2.
Select the camera brand.
3.
Select the camera model.
4.
Enter the camera name.
5.
Enter the IP address or domain name of the camera.
6.
Enter the user name and password to login the camera.
7.
Select to enable recording or not.
8.
Click “Apply” to save the settings.
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Note:
1.
All the settings will not take effect until you click “Apply”.
When applying the
changes, recording operation will stop for a while (maximum 1 minute) and
then restart.
2.
Click “Search” to search for the IP cameras in the local network.
Select a
channel for the camera and click “Add” to add the camera. By using the search
function, the camera model and the IP address are filled in automatically.
Click “Close” to close the search results.
Add generic IP camera support by CGI command
QNAP NVR provides an interface for the users to enter the JPEG CGI command of IP
cameras in order to receive the video and audio streaming data from the IP cameras
and monitor, record, and playback the video of the IP cameras on the NVR.
feature largely enhances the compatibility and expandability of the NVR.
Please follow the steps below to configure your IP camera.
1.
Select the IP camera number.
2.
Select “Generic Model” for the camera brand.
3.
Select “Generic JPEG” for camera model.
4.
Enter the cgi path of the IP camera in “HTTP URL” field.
5.
Enter the camera name or the IP address of the camera.
6.
Enter the user name and password for the IP camera.
7.
Select to enable recording or not.
8.
Click “Apply” to save the settings.
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This
Note: QNAP NVR only supports JPEG CGI command interface, but does not
guarantee the compatibility with all IP camera brands.
103
5.6.2
Recording Settings
Select a camera on the list and configure the recording resolution, frame rate, and
quality.
You can also enable manual recording.
Click “Apply” to save the settings.
1.
Resolution: Select the recording resolution.
2.
Frame rate: Adjust the frame rate for recording.
Note that the frame rate of
the camera may be affected by the traffic of the network.
3.
Quality: Select the image quality for recording.
Higher quality consumes
more disk space.
4.
(Option) Audio recording: To enable audio recording, click Enable audio
recording on this camera.
5.
Estimated storage space for recording: The number of estimated storage
space for recording is only for reference. The actual space consumed depends
on the network environment and camera performance.
6.
Manual recording: To allow manual activation and deactivation of manual
recording function on monitoring page, enable this option.
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Note:
y
Starting and stopping manual recording will not influent scheduled or alarm
recording tasks.
y
They are independent processes.
All the settings will not take effect until you click “Apply”.
When applying
changes, recording operation will stop for a while (maximum 1 minute) and
then restart.
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5.6.3
Schedule Settings
You can select continuous recording or scheduled recording.
continuous recording.
number on the list.
The default setting is
To set up a recording schedule, please select a camera
Then select the date and time and click “Add”. Click “Apply” to
save the settings for the camera or click “Apply to all cameras” to apply to settings
to all the cameras.
To delete a schedule, click “Remove” on the schedule list.
Note:
1.
You can add up to 15 schedules.
2.
All the settings will not take effect until you click “Apply”.
When applying
changes, recording operation will stop for a while (maximum 1 minute) and
then restart.
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5.6.4
Alarm Settings
You can enable alarm recording of the cameras.
The recording will be triggered by
alarm input of the camera or motion detected by the camera.
When you enable the option “Activate alarm recording only on selected schedule”,
alarm recording will be activated only when alarm input is triggered or motion is
detected within the preset schedule.
You could test the camera setting by clicking
“Test”. Click “Apply” to save the settings for the camera or click “Apply to all
cameras” to apply to settings to all the cameras.
Note: All the settings will not take effect until you click “Apply”.
When applying
changes, recording operation will stop for a while (maximum 1 minute) and then
restart.
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5.6.5
Advanced Settings
You can configure advanced recording settings in this section.
z
Maximum period for each recording file: Configure the maximum length of
each recording file (maximum 15 min).
z
When the available storage is less than…GB: Select the action to take
when the available storage is less than the preset level.
You can select to
overwrite the oldest recordings or stop writing new recordings.
z
Keep alarm recordings for at least…day(s): Specify the number of days
that alarm recordings will be retained.
This will prevent the recording files
from being overwritten when the free storage space is insufficient.
z
Remove recordings after…day(s): Enter the number of calendar days for
VioStor to keep the recording files.
Please make sure your storage capacity is enough for saving the data for the
number of calendar days you set. When recording data has reached the
expiry date, expired video files will be deleted.
For example, if you set to
delete recording data after 7 calendar days, on the 8th day, files recorded on
the first day of each camera will be deleted so that VioStor can start to save
data of the 8th day.
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z
Pre/Post Alarm Recordings
„
Start recording video…second(s) before the event occurs: Enter
the number of seconds to start recording before an event occurs.
„
Stop video recording…second(s) after the event ends: Enter the
number of seconds to stop recording after an event ends.
The maximum number of seconds for the above settings is 300, i.e. 5 minutes.
Note: All the settings will not take effect until you click “Apply”.
When applying
changes, recording operation will stop for a while (maximum 1 minute) and then
restart.
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5.7
System Tools
System Tools enable you to optimize the system maintenance and management.
You can set alert notification, restart or shut down the server, configure hardware
settings, system update, back up/ restore/ reset settings, set E-map and do ping
test.
5.7.1
Alert Notification
Enter the e-mail address of the administrator and the IP address of the SMTP server.
In case of warning or malfunction, e.g. power outage, a drive is unplugged, an
e-mail will be sent to the administrator automatically.
You can go to Event Logs to
check the details of all errors and warnings.
Note: It is recommended to send a test e-mail to make sure you can receive the
alert mails.
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5.7.2
SMSC Settings
You can configure the SMSC (Short message service center) settings to send SMS
text messages to particular mobile phone numbers when an event takes place on
the NVR. The default SMS service provider is Clickatell.
You may also add your
own SMS service provider by selecting “Add SMS Provider” on the drop down menu.
When you select “Add SMS service provider”, you need to enter the name of the SMS
provider and the URL template text.
Note: You will not be able to receive the SMS properly if the URL template text
entered does not follow your SMS service provider’s standard.
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5.7.3
Restart/ Shut Down
Follow the steps below to restart or shut down the server.
1.
Go to “System Tools” > “Restart/ Shutdown”.
2.
Click “Restart” to reboot the server or “Shut Down” to turn off the server.
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5.7.4
Hardware Settings
You can enable or disable the hardware functions of the server.
z
Enable configuration reset switch
By enabling this option, you can press the reset button for 5 seconds to reset
the administrator password and system settings to default.
Note: The configuration reset switch is enabled by default. When this option
is disabled, please make sure you have kept your password safely.
Otherwise, the server cannot be reset anymore if the password is lost.
z
Auto power on when power resumes after power loss
When this function is enabled, the server will turn on automatically when the
power resumes after power loss.
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z
Enable front video backup button
VioStor supports direct copy of recording data on the server to the connected
USB device via the USB port. You can set the number of days that the video is
recorded to copy to the device.
To use this function, please follow the steps
below:
1.
Set the number of days that the latest recordings should be backed up. If
3 days are entered, the recordings of today, yesterday and the day before
yesterday will be backed up.
2.
Connect a USB storage device, e.g. USB disk drive to the front USB port of
VioStor.
3.
Press and hold the one touch auto video backup button for 3 seconds*.
The recording data on NVR will start to be copied to the USB device
instantly.
If the USB device is recognized, the USB LED glows in blue.
The USB LED will blink in blue when the data is being copied.
become blue again when data copy is finished.
The LED will
You can then safely
remove the device.
Note: Video backup function supports only USB device of 10GB storage
capacity or above.
This function is not supported on VS-8040U-RP, VS-8032U-RP,
VS-8024U-RP.
* If you are using VS-101/ VS-201/ NVR-104, please press the button for
0.5 second to execute data copy.
z
Enable light signal alert when the free size of SATA disk is less than the
value
The status LED flashes red and green when this function is enabled and the free
space of the SATA disk is less than the value.
The range of the value is
1-51200 MB.
z
Enable alarm buzzer
Enable this option.
z
The system will sound when an error occurs.
Enable Redundant Power Supply Mode
When the redundant power supply mode is enabled, the server beeps if any of
the power supply units does not function properly.
*This function applies to the models with redundant power supply only.
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z
Smart Fan configuration
After enabling the smart fan, the fan rotation speed is automatically adjusted
according to the server temperature. It is recommended to enable this option.
By manually setting the fan rotation speed, the fan rotates at the defined speed
continuously.
*This function is not supported on VS-101, VS-201, NVR-104.
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5.7.5
System Update
Before updating the system firmware, please make sure the product model and the
firmware version are correct. Follow the steps below to update firmware:
1.
Download the release notes of the same version as the firmware from QNAP
website http://www.qnapsecurity.com/.
Read the release notes carefully to
make sure you need to upgrade the firmware.
2.
Before upgrading the system firmware, back up all disk data on the server to
avoid any potential data loss during system update.
3.
Click “Browse…” to select the correct firmware image.
Click “Update System”
to update the firmware.
The system update may take several minutes to complete depending on the
network connection status. Please wait patiently. The system will inform you
when system update is completed.
When performing system update, please make sure the power supply is at a steady
state. Otherwise, the system may be unable to start up.
Note: If the system is running properly, you do not need to update the firmware.
QNAP is not responsible for any forms of data loss caused by improper or illegal
system update.
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5.7.6
z
Backup/ Restore/ Reset Settings
To backup all the settings, including user accounts, server name and network
configuration etc., click “Backup” and select to open or save the setting file.
z
To restore all settings, click “Browse” to select a previously saved setting file
and click “Restore” to confirm.
z
To reset all settings to default, click “Reset”. All data on the disk(s) will be
deleted.
Caution: When you press “Reset” on this page, all the drive data, user accounts,
network shares, and system settings are cleared and restored to default.
Please
make sure you have backed up all the important data and system settings before
resetting the NVR.
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5.7.7
Remote Replication
You can use the remote replication feature to copy the recording data of the local
VioStor to a remote QNAP network attached storage (TS-509).
The remote QNAP
NAS is hereafter referred to as “the remote storage device”.
Note: Before using this function, please make sure the Microsoft networking service
of the remote storage device is enabled, and the corresponding path and user
access right have been correctly configured.
1. Login VioStor and enter “System Tools” > “Remote Replication”.
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2. Enable remote replication (support multiple choices)
In the above example, the system only copies the alarm recording data of the latest
3 days to the remote storage device.
z
Check the box “Enable remote replication” to activate this feature. The
system executes automatic backup of recording data to the remote storage
device according to the settings.
z
When you select “Back up alarm recordings only (instead of all recordings)”,
the system will only copy alarm recording data to the remote storage device.
If this option is unchecked, the system will backup all recording data to the
remote storage device.
z
When you select “Back up the recordings of the latest…day(s) only” and enter
the number of days, the system will back up the latest recording data to the
remote storage device automatically according to your settings.
If this option
is unchecked, the system will copy all recording data to the remote storage
device.
3. Configure your remote storage server
Note: It is recommended to execute the “Remote host testing” function to verify the
connection to the remote storage device is successful.
119
4. Configure the remote replication schedule
For example, to enable the system to copy recording data automatically to remote
storage device at 01:15 every Monday, please do the following:
Check the box “Replication Schedule”, select “Weekly”, enter 01 Hour: 15 minute,
and select “Monday”.
5. Backup Options
z
Select “Replication Now”, the system backs up recording data to remote
storage device immediately.
z
Select “Overwrite the oldest recordings when the available storage on the
remote host is less than 4GB”; the system overwrites the oldest recording data
when the free space on the server is less than 4GB.
z
Select “Perform mirroring replication by deleting extra files on the remote
replication”, the system syncs the recording data between VioStor and the
remote storage device and delete any extra files on the remote destination.
z
When the above options are all checked, the system executes remote
replication immediately.
It first judges if there are extra files on the remote
location that are different from the local source.
If yes, the extra files will be
removed. After that, the system executes recording data backup and verifies
if the free space of the internal hard disk drive is less than 4GB.
If the free
storage capacity is larger than 4GB, remote replication will be executed
immediately.
If the free storage space is less than 4GB, the system deletes
the recording data of the oldest day and executes remote replication.
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z
The system displays the latest 10 remote replication records for you to analyze
the status and troubleshooting.
In the above example:
1. When the status is shown as “Failed (Remote access error)”: You can check the
remote storage device is running or the network settings are correct.
2. When the status is shown as “Failed (An internal error occurred)”: You can check
the hard drive status of VioStor or check the Event Logs.
Note: The time required by VioStor to replicate data to remote storage device
varies to the network environment.
If the remote replication time is too long, some
recording files may be overwritten by the system.
To avoid this, it is recommended
to refer to the status messages to analyze the time needed for remote replication
and adjust the replication schedule accordingly.
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5.7.8
Hard Disk SMART
This function is not supported on VS-101, VS-201, NVR-104.
This page enables users to monitor hard drive health, temperature, and usage
status by the hard disk S.M.A.R.T. mechanism.
Select the hard drive and you can view the following information by clicking the
corresponding buttons.
Field
Summary
Description
Displays the hard drive smart summary and the latest test
result.
Hard disk
Displays the hard drive details, e.g., model, serial number,
information
drive capacity, etc.
SMART information
Displays the hard drive SMART. Any items that the values
are lower than the threshold are regarded as abnormal.
Test
To perform quick or complete hard drive SMART test and
display the results.
Settings
To configure temperature alarm.
When the hard drive
temperature is over the preset values, the system records
error logs.
You can also configure quick and complete test schedule.
The latest test result is shown in the Summary page.
122
123
5.7.9
E-map
You can upload an E-map to VioStor to illustrate the location of the cameras.
1.
To upload an E-map, click “Browse” and select the E-map file.
Then click
“Upload”.
2.
You can change the caption for the E-map and click “Apply”.
3.
After uploading the E-map, click “Test” to view the map.
5.7.10
Ping Test
To test the connection to an IP address, enter the IP address and click “Test”.
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5.7.11
Advanced System Settings
You can set the timeout period to log off the users from the configuration page when
the idling time has reached.
Note: Timeout logoff does not apply to the monitoring, playback, advanced mode,
device configuration, system update, remote replication, and Logs & Statistics
pages.
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5.8
5.8.1
Logs & Statistics
System Event Logs
The server can store 10,000 recent event logs, including warning, error, and
information messages.
In case of system malfunction, event logs (only in English)
can be retrieved to analyze system problems.
Click “Save” to save the logs as csv file.
5.8.2
Click “Delete” to clear all logs.
Surveillance Logs
This page shows the surveillance logs such as camera connection, motion detection,
and camera authentication failure.
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5.8.3
On-line Users List
This page shows the information of the currently active users, e.g. the user name,
IP address, and login time.
5.8.4
Historical Users List
This page shows the information of the users who have logged in the system
including the user name, IP address, login time, and the services they have
accessed etc.
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5.8.5
System Connection Logs
The logs of connections to the server via samba, FTP, AFP, HTTP, HTTPS, Telnet, and
SSH are recorded in this page.
You can select to start or stop logging. The file transfer performance can be slightly
affected by enabling the event logging.
5.8.6
System Information
This page shows the system information, e.g., CPU usage, memory, and system
temperature.
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Chapter 6.
System Maintenance
This section provides a general overview on system maintenance.
6.1
Reset the Administrator Password and Network Settings
To reset the administrator password and network settings, press the reset button of
the server for five seconds.
A beep sound will be heard.
After resetting the system, you can login the server with the default user name and
password:
Default user name: admin*
Password: admin
*If you are using VS-201/ VS-101/ NVR-104, the login name is ‘administrator’ and
the login password is ‘admin’.
Note: To reset the system by the reset button, the option “Enable configuration
reset switch” in Hardware Settings must be activated.
129
6.2
Power Outage or Abnormal Shutdown
In case of power outage or improper shutdown of the server, the server will resume
to the state before it is shut down. If your server does not function properly after
restart, please do the following:
1.
If the system configuration is lost, configure the system again.
2.
In the event of abnormal operation of the server, contact customer service for
technical support.
To avoid the above situations, please back up your data periodically and make sure
you have done the following:
z
Follow the instructions described in Chapter 5.7.2 to restart or shut down the
server.
z
If there is an anticipated power outage, back up all important data and turn off
the server properly until power supply is resumed.
6.3
Disk Hot Swapping (RAID Configuration)
This function is not supported on one-bay NVR models.
The VioStor supports hot swapping.
When a hard disk of RAID disk volume fails,
the failed disk can be replaced by a new one immediately without shutting down the
system, and the recording data can be reserved.
However, if the hard disks are
working properly and recording is in process, do not hot swap the disks to avoid
damage to the disks or recording files.
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Chapter 7.
LCD Panel
* This section is applicable to NVR models with LCD panel only.
The NVR provides a handy LCD panel for you to perform disk configuration and view
the system information.
When the NVR is started up, you will be able to view the server name and IP
address:
N V R 5 F 4 D E 3
1 6 9 . 2 5 4 . 1 0 0 . 1 0 0
For the first time installation, the LCD panel shows the number of hard drives
detected and the IP address.
Number of
hard drives
detected
You may select to configure the hard drives.
Default disk
configuration
Available disk configuration options*
1
Single
Single
2
RAID 1
Single -> JBOD ->RAID 0 -> RAID 1
3
RAID 5
Single -> JBOD -> RAID 0 -> RAID 5
4 or above
RAID 5
Single ->JBOD -> RAID 0 -> RAID 5
->
RAID 6
*Press the “Select” button to choose the option, and press the “Enter” button to
confirm.
131
For example, when you turn on the NVR with 5 hard drives installed, the LCD panel
shows:
C o n f i g .
→ R A I D 5
D i
s k s ?
You can press the “Select” button to browse more options, e.g. RAID 6.
Press the “Enter” button and the following message shows.
Press the “Select”
button to select “Yes” to confirm.
C h o o s e
R A I D 5 ?
→ Y e s
N o
When you execute RAID 1, RAID 5, or RAID 6 configuration, the system will initialize
the hard drives, create the RAID device, format the RAID device, and mount it as a
volume on the NVR.
The progress will be shown on the LCD panel. When it
reaches 100%, you can access the RAID volume, e.g. create share folders and
upload files to the folders on the NVR. In the meantime, to make sure the stripes
and blocks in all the RAID component devices are ready, the NVR will execute RAID
synchronization and the progress will be shown on “Disk Management” > “Volume
Management” page.
The synchronization rate is around 30-60 MB/s (vary by hard
drive models, system resource usage, etc.).
Note: If a member drive of the RAID configuration was lost during the
synchronization, the RAID device will enter degraded mode.
still accessible.
The volume data is
If you add a new member drive to the device, it will start to rebuild.
You can check the status on the “Volume Management” page.
When the configuration is finished, the server name and IP address will be shown.
If the NVR fails to create the disk volume, the following message will be shown.
C r e a t i
R A I D 5
n g . . .
F a i l e d
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View system information by the LCD panel
When the LCD panel shows the server name and IP address, you may press the
“Enter” button to enter the Main Menu. The Main Menu consists of the following
items:
1. TCP/IP
2. Physical disk
3. Volume
4. System
5. Shut down
6. Reboot
7. Password
8. Back
1.
TCP/ IP
In TCP/ IP, you can view the following options:
1.1
LAN IP Address
1.2
LAN Subnet Mask
1.3
LAN Gateway
1.4
LAN PRI. DNS
1.5
LAN SEC. DNS
1.6
Enter Network Settings
1.6.1 Network Settings – DHCP
1.6.2 Network Settings – Static IP*
1.6.3 Network Settings – BACK
1.7
Back to Main Menu
* In Network Settings – Static IP, you can configure the IP address, subnet mask,
gateway, and DNS of LAN 1 and LAN 2.
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2.
Physical disk
In Physical disk, you can view the following options:
2.1
Disk Info
2.2
Back to Main Menu
The disk info shows the temperature and the capacity of the hard drive.
D i
S i
3.
s k : 1
T e mp : 5 0
z e :
2 3 2
G B
°
C
Volume
This section shows the disk configuration of the NVR. The first line shows the
RAID configuration and storage capacity; the second line shows the member
drive number of the configuration.
R A I D 5
D r i v e
7 5 0 G B
1 2 3 4
If there is more than one volume, press the “Select” button to view the
information.
The following table shows the description of the LCD messages
for RAID 5 configuration.
LCD Display
Drive configuration
RAID5+S
RAID5+spare
RAID5 (D)
RAID 5 degraded mode
RAID 5 (B)
RAID 5 rebuilding
RAID 5 (S)
RAID 5 re-synchronizing
RAID 5 (U)
RAID 5 is unmounted
RAID 5 (X)
RAID 5 non-activated
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4.
System
This section shows the system temperature and the rotation speed of the
system fan.
5.
C P U
S y s
T e mp :
T e mp :
5 0
5 5
S y s
F a n : 8 6 5 R P M
°
°
C
C
Shut down
Use this option to turn off the NVR. Press the “Select” button to select “Yes”.
Then press the “Enter” button to confirm.
6.
Reboot
Use this option to restart the NVR.
Press the “Select” button to select “Yes”.
Then press the “Enter” button to confirm.
7.
Password
The default password of the LCD panel is blank.
the password of the LCD panel.
Enter this option to change
Select “Yes” to continue.
C h a n g e
P a s s w o r d
→ N o
Y e s
You may enter a password of maximum 8 numeric characters (0-9). When
the cursor moves to “OK”, press the “Enter” button. Verify the password to
confirm the changes.
N e w
P a s s w o r d :
O K
8.
Back
Select this option to return to the main menu.
135
System Messages
When the NVR encounters system error, an error message will be shown on the LCD
panel.
Press the “Enter” button to view the message.
Press the “Enter” button
again to view the next message.
S y s t e m
E r r o r !
P l s .
C h e c k
L o g s
System Message
Description
Sys. Fan Failed
The system fan failed
Sys. Overheat
The system overheat
HDD Overheat
The hard drive overheat
CPU Overheat
The CPU overheat
Network Lost
Both LAN 1 and LAN 2 are disconnected in Failover
or Load-balancing mode
LAN1 Lost
LAN 1 is disconnected
LAN2 Lost
LAN 2 is disconnected
HDD Failure
The hard drive fails
Vol1 Full
The volume is full
HDD Ejected
The hard drive is ejected
Vol1 Degraded
The volume is in degraded mode
Vol1 Unmounted
The volume is unmounted
Vol1 Nonactivate
The volume is not activated
136
Chapter 8.
1.
Troubleshooting
The monitoring screen did not display.
Please check the following:
A.
Check if you have installed ActiveX when logging in the monitoring page.
Set the security level to “Medium” or lower in Internet Options of IE
browser.
B.
Make sure VioStor is turned on and the network is correctly connected.
C.
The IP address of VioStor does not conflict with other devices in the same
subnet.
D.
Check the IP address settings of VioStor and your computer.
Make sure
they are in the same subnet.
2.
In the monitoring page, unable to view live video on one of the
cameras.
Please check the following:
A.
The IP address, name, and password entered in the camera configuration
page are correct.
You can use the “Test” function to verify the
connection.
B.
When the PC and the network camera are in the same subnet, while
VioStor is in another one, you cannot view the monitoring screen from the
PC.
You can solve the problems by the following methods:
Method 1: Enter the IP address of the network camera as the WAN IP in
VioStor.
Method 2: Configure the router to allow internal access to the public IP
address and the mapped ports of the network cameras.
3.
Recording is not working properly.
A.
Make sure the hard disk tray is correctly locked in VioStor.
B.
When only one hard disk is installed, make sure the disk is installed in the
tray of hard disk 1.
C.
Hard disk 1 should be installed on top of hard disk 2.
Check if the recording function is enabled in Camera Configuration page
(the function is enabled by default).
Make sure the IP address, name,
and password are correct.
D.
If the above items are verified to work properly while the status LED blinks
in green, the hard disk(s) may be damaged or cannot be detected.
137
Please turn off the server and install a new hard disk.
Note: If you have updated the configurations of VioStor, recording will be
stopped temporarily and restart again shortly.
4.
I cannot login the administration page.
Please check if you have the administrator authority.
Only administrators are
allowed to login VioStor.
5.
The live video is not clear or smooth sometimes.
A.
The image quality may be restricted and interfered by the actual network
traffic.
B.
When there are multiple accesses to the camera or the VioStor server, the
image quality will be reduced.
And it is recommended to have three
simultaneous connections to the monitoring page at maximum.
For
better recording performance, please do not open too many IE browsers
to view the live video.
C.
The same camera may be shared by multiple VioStor servers for recording
at the same time.
6.
Please use dedicated cameras.
The alarm recording does not function.
A.
Please login the administration page and go to Camera Settings-Alarm
Settings.
B.
Make sure alarm recording is enabled for the camera.
When using Panasonic BB-HCM311 cameras, the camera firmware must
be upgraded to v1.3 for alarm recording to work properly.
C.
If VioStor is installed behind a router while the network camera is not,
alarm recording will not work.
D.
When alarm recording is enabled, make sure you have configured the
number of days that alarm recordings will be retained in Camera
Settings-Advanced Settings.
Otherwise, the recordings may be
overwritten.
7.
The estimated storage space for recording displayed in Recording
Settings page is different from the actual value.
This estimated value is for reference only. The actual disk space may vary
according to the image contents, network environment, and the performance
of the cameras.
138
8.
The screen is displayed abnormally with strange horizontal lines when
the resolution of Panasonic BB-HCM381 camera is set as 640x480.
This is due to the interlaced scanning design of the camera.
Please login the
camera’s configuration page and go to Setup->Camera->Vertical Resolution.
Then configure the setting as 240.
9.
The E-map cannot be displayed correctly.
Please check the file format.
VioStor supports E-map in JPEG only.
10. I cannot find my VioStor in QNAP Finder.
A.
Check if VioStor is turned on.
B.
Check the network connection of the computer and VioStor.
C.
Refresh QNAP Finder and check the IP address of VioStor.
Make sure you
have turned off all firewall software on your computer.
11. The changes to the system configurations cannot take effect.
After changing the settings in administration page, click the Apply button to
apply the changes.
12. The monitoring page cannot be fully displayed in Internet Explorer.
If you are using the zooming function of Internet Explorer 7, the page may not
be displayed properly.
Please click F5 to refresh the page.
13. I cannot use the SMB, FTP, and Web File Manager of VioStor.
A.
Please go to “Network Settings-File Services” page and check if these
three functions are enabled.
B.
When VioStor is installed behind a router and the access to VioStor is
outside the router, you will not be able to use SMB and FTP services.
Please refer to Appendix B for details.
14. The server takes too long to restart.
When the server has been restarting for more than 5 minutes, please turn off
the power and turn on the server again.
contact the technical support.
139
If the problem persists, please
Appendix A
Dynamic Domain Name Registration
The VioStor supports DDNS service provided by DynDNS. You can go to DynDNS
website http://www.dyndns.org/ to register a dynamic domain name.
Configure and activate DDNS service to enable the Internet users to access your
VioStor via this dynamic domain name. When the ISP assigns a new WAN IP
address, the VioStor will update the new address to the DynDNS server
automatically.
140
Registration Procedure
Please follow the steps below to register a dynamic domain name.
reference only.
This guide is for
If there are any changes, please refer to the instructions or
documents on the web site.
1.
Open the browser and connect to http://www.dyndns.com/.
Account” to begin registration.
141
Click “Create
2.
Enter the user name, email address, and password to create an account for
DDNS service.
Please verify your email address to receive the confirmation
message from the server.
3.
Select to accept the terms of service.
142
4.
Configure the mailing lists if necessary. Then click “Create
Account”.
5.
When your account is successfully created, a confirmation message will be sent
to your e-mail address. Please follow the instructions in the e-mail to activate
your account within 48 hours. When you have finished the confirmation
process, you can apply for your own dynamic domain name.
the website of the DDNS provider for more information.
143
Please refer to
Appendix B
Configuration Examples
Environment 1: VioStor, IP Camera, and monitoring PC are all in the same
network
Network Surveillance Installation for SOHO and SMB
IP Address
VioStor
192.168.1.1
PC
192.168.1.100
Camera 1
192.168.1.101
Camera 2
192.168.1.102
Camera 3
192.168.1.103
In the example, just add the camera to the VioStor by entering the cameras’ IP
address.
144
Environment 2: The VioStor and the IP camera are installed behind the
router, while the monitoring PC is located remotely
IP Address
Mapped port in router
VioStor
192.168.1.1
8000
Camera 1
192.168.1.101
8001
Camera 2
192.168.1.102
8002
Camera 3
192.168.1.103
8003
Router public IP
219.87.144.205
PC
10.8.10.100
145
In this example, to allow a remote PC to connect to the VioStor and the cameras,
you need to:
Step 1. Set up port mapping (virtual server) on the router.
From
Forward to
219.87.144.205:8000
192.168.1.1:80
219.87.144.205:8001
192.168.1.101:80
219.87.144.205:8002
192.168.1.102:80
219.87.144.205:8003
192.168.1.103:80
Step 2. Add camera to the VioStor by entering the IP address of the camera in the
“IP Address” settings, and the public IP address of the router and the mapped ports
of the camera to the “WAN IP Address” settings.
Note: When configuring the network camera, WAN IP and LAN IP must be entered.
To open FTP (port 21) and SMB (port 445) of the VioStor on WAN, you have to set
the following port mapping settings:
From
Forward to
219.87.144.205:21
192.168.1.1:21
219.87.144.205:139
192.168.1.1:139
219.87.144.205:445
192.168.1.1:445
After finishing the above two steps, you can access the VioStor via WAN by entering
the IP address http://219.87.144.205:8000 in the IE browser.
Then login the
VioStor via the correct user name and password.
If the port specified to the VioStor is 80, you can enter http://219.87.144.205 to
access the VioStor as the default port of HTTP is 80.
Note: If the router does not use a fixed IP, you will need to configure DDNS on the
router.
Other configurations are the same as above.
146
Environment 3: The VioStor and the IP camera are all located remotely
IP Address
VioStor
219.87.144.205
Camera 1
61.62.100.101
Camera 2
61.62.100.102
Camera 3
61.62.100.103
In this example, just add the camera to the VioStor by adding its IP address to the
“IP Address” settings.
Note: If there is a particular port for connecting the camera, please specify the port
in the system configuration.
147
Environment 4: The VioStor and the IP camera are installed behind the
router
IP Address
VioStor 1
192.168.1.101
VioStor 2
192.168.1.102
VioStor 3
192.168.1.103
Router public IP
219.87.145.205
In the example, to allow a PC which is located remotely to access each VioStor via
FTP, you need to:
Step 1. Set up port mapping (virtual server) on the router
From
Forward to
VioStor 1
219.87.145.205:2001
192.168.1.101:21
VioStor 2
219.87.145.205:2002
192.168.1.102:21
VioStor 3
219.87.145.205:2003
192.168.1.103:21
You could directly connect VioStor 1 via FTP by ftp://219.87.145.205:2001
You could directly connect VioStor 2 via FTP by ftp://219.87.145.205:2002
You could directly connect VioStor 3 via FTP by ftp://219.87.145.205:2003
Step 2. Enable FTP Port Mapping on the VioStor
If you want to connect each VioStor via FTP by clicking “FTP” in playback page of
each VioStor, you need to enable FTP port mapping in “Network Settings” > “File
Services” on the system administration page and set the mapped port number.
Mapped Port
VioStor 1
2001
VioStor 2
2002
VioStor 3
2003
After finishing the above two steps, you can access the VioStor via FTP by entering
the IP address in the IE browser or clicking “FTP” in the playback page.
the VioStor via the correct user name and password.
148
Then login
Technical Support
QNAP provides dedicated online support and customer service via instant
messenger.
You can contact us by the following means:
Online Support: http://www.qnapsecurity.com/
MSN: [email protected]
Skype: qnapskype
Technical Support in the USA and Canada:
Email: [email protected]
TEL: 909-595-2819 ext. 110
Address: 168 University Parkway Pomona, CA 91768-4300
Service Hours: 08:00-17:00 (GMT- 08:00 Pacific Time, Monday to Friday)
149
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d) Limiting the use for publicity purposes of names of licensors or authors of the
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e) Declining to grant rights under trademark law for use of some trade names,
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f) Requiring indemnification of licensors and authors of that material by anyone who
conveys the material (or modified versions of it) with contractual assumptions of
liability to the recipient, for any liability that these contractual assumptions directly
impose on those licensors and authors.
All other non-permissive additional terms are considered “further restrictions”
within the meaning of section 10. If the Program as you received it, or any part of it,
contains a notice stating that it is governed by this License along with a term that is
a further restriction, you may remove that term. If a license document contains a
further restriction but permits relicensing or conveying under this License, you may
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provided that the further restriction does not survive such relicensing or conveying.
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a notice indicating where to find the applicable terms.
Additional terms, permissive or non-permissive, may be stated in the form of a
separately written license, or stated as exceptions; the above requirements apply
either way.
8. Termination.
You may not propagate or modify a covered work except as expressly provided
under this License. Any attempt otherwise to propagate or modify it is void, and will
automatically terminate your rights under this License (including any patent
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licenses granted under the third paragraph of section 11).
However, if you cease all violation of this License, then your license from a particular
copyright holder is reinstated (a) provisionally, unless and until the copyright holder
explicitly and finally terminates your license, and (b) permanently, if the copyright
holder fails to notify you of the violation by some reasonable means prior to 60 days
after the cessation.
Moreover, your license from a particular copyright holder is reinstated permanently
if the copyright holder notifies you of the violation by some reasonable means, this
is the first time you have received notice of violation of this License (for any work)
from that copyright holder, and you cure the violation prior to 30 days after your
receipt of the notice.
Termination of your rights under this section does not terminate the licenses of
parties who have received copies or rights from you under this License. If your
rights have been terminated and not permanently reinstated, you do not qualify to
receive new licenses for the same material under section 10.
9. Acceptance Not Required for Having Copies.
You are not required to accept this License in order to receive or run a copy of the
Program. Ancillary propagation of a covered work occurring solely as a consequence
of using peer-to-peer transmission to receive a copy likewise does not require
acceptance. However, nothing other than this License grants you permission to
propagate or modify any covered work. These actions infringe copyright if you do
not accept this License. Therefore, by modifying or propagating a covered work, you
indicate your acceptance of this License to do so.
10. Automatic Licensing of Downstream Recipients.
Each time you convey a covered work, the recipient automatically receives a license
from the original licensors, to run, modify and propagate that work, subject to this
License. You are not responsible for enforcing compliance by third parties with this
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An “entity transaction” is a transaction transferring control of an organization, or
substantially all assets of one, or subdividing an organization, or merging
organizations. If propagation of a covered work results from an entity transaction,
each party to that transaction who receives a copy of the work also receives
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whatever licenses to the work the party's predecessor in interest had or could give
under the previous paragraph, plus a right to possession of the Corresponding
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get it with reasonable efforts.
You may not impose any further restrictions on the exercise of the rights granted or
affirmed under this License. For example, you may not impose a license fee, royalty,
or other charge for exercise of rights granted under this License, and you may not
initiate litigation (including a cross-claim or counterclaim in a lawsuit) alleging that
any patent claim is infringed by making, using, selling, offering for sale, or importing
the Program or any portion of it.
11. Patents.
A “contributor” is a copyright holder who authorizes use under this License of the
Program or a work on which the Program is based. The work thus licensed is called
the contributor's “contributor version”.
A contributor's “essential patent claims” are all patent claims owned or controlled by
the contributor, whether already acquired or hereafter acquired, that would be
infringed by some manner, permitted by this License, of making, using, or selling its
contributor version, but do not include claims that would be infringed only as a
consequence of further modification of the contributor version. For purposes of this
definition, “control” includes the right to grant patent sublicenses in a manner
consistent with the requirements of this License.
Each contributor grants you a non-exclusive, worldwide, royalty-free patent license
under the contributor's essential patent claims, to make, use, sell, offer for sale,
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In the following three paragraphs, a “patent license” is any express agreement or
commitment, however denominated, not to enforce a patent (such as an express
permission to practice a patent or covenant not to sue for patent infringement). To
“grant” such a patent license to a party means to make such an agreement or
commitment not to enforce a patent against the party.
If you convey a covered work, knowingly relying on a patent license, and the
Corresponding Source of the work is not available for anyone to copy, free of charge
160
and under the terms of this License, through a publicly available network server or
other readily accessible means, then you must either (1) cause the Corresponding
Source to be so available, or (2) arrange to deprive yourself of the benefit of the
patent license for this particular work, or (3) arrange, in a manner consistent with
the requirements of this License, to extend the patent license to downstream
recipients. “Knowingly relying” means you have actual knowledge that, but for the
patent license, your conveying the covered work in a country, or your recipient's use
of the covered work in a country, would infringe one or more identifiable patents in
that country that you have reason to believe are valid.
If, pursuant to or in connection with a single transaction or arrangement, you convey,
or propagate by procuring conveyance of, a covered work, and grant a patent
license to some of the parties receiving the covered work authorizing them to use,
propagate, modify or convey a specific copy of the covered work, then the patent
license you grant is automatically extended to all recipients of the covered work and
works based on it.
A patent license is “discriminatory” if it does not include within the scope of its
coverage, prohibits the exercise of, or is conditioned on the non-exercise of one or
more of the rights that are specifically granted under this License. You may not
convey a covered work if you are a party to an arrangement with a third party that
is in the business of distributing software, under which you make payment to the
third party based on the extent of your activity of conveying the work, and under
which the third party grants, to any of the parties who would receive the covered
work from you, a discriminatory patent license (a) in connection with copies of the
covered work conveyed by you (or copies made from those copies), or (b) primarily
for and in connection with specific products or compilations that contain the covered
work, unless you entered into that arrangement, or that patent license was granted,
prior to 28 March 2007.
Nothing in this License shall be construed as excluding or limiting any implied
license or other defenses to infringement that may otherwise be available to you
under applicable patent law.
12. No Surrender of Others' Freedom.
If conditions are imposed on you (whether by court order, agreement or otherwise)
that contradict the conditions of this License, they do not excuse you from the
conditions of this License. If you cannot convey a covered work so as to satisfy
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simultaneously your obligations under this License and any other pertinent
obligations, then as a consequence you may not convey it at all. For example, if you
agree to terms that obligate you to collect a royalty for further conveying from those
to whom you convey the Program, the only way you could satisfy both those terms
and this License would be to refrain entirely from conveying the Program.
13. Use with the GNU Affero General Public License.
Notwithstanding any other provision of this License, you have permission to link or
combine any covered work with a work licensed under version 3 of the GNU Affero
General Public License into a single combined work, and to convey the resulting
work. The terms of this License will continue to apply to the part which is the
covered work, but the special requirements of the GNU Affero General Public License,
section 13, concerning interaction through a network will apply to the combination
as such.
14. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of the GNU
General Public License from time to time. Such new versions will be similar in spirit
to the present version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Program specifies that
a certain numbered version of the GNU General Public License “or any later version”
applies to it, you have the option of following the terms and conditions either of that
numbered version or of any later version published by the Free Software Foundation.
If the Program does not specify a version number of the GNU General Public License,
you may choose any version ever published by the Free Software Foundation.
If the Program specifies that a proxy can decide which future versions of the GNU
General Public License can be used, that proxy's public statement of acceptance of
a version permanently authorizes you to choose that version for the Program.
Later license versions may give you additional or different permissions. However, no
additional obligations are imposed on any author or copyright holder as a result of
your choosing to follow a later version.
15. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY
APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE
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COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS”
WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND
PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE
DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR
CORRECTION.
16. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING
WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR
CONVEYS THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES,
INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT
NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR
LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM
TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER
PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
17. Interpretation of Sections 15 and 16.
If the disclaimer of warranty and limitation of liability provided above cannot be
given local legal effect according to their terms, reviewing courts shall apply local
law that most closely approximates an absolute waiver of all civil liability in
connection with the Program, unless a warranty or assumption of liability
accompanies a copy of the Program in return for a fee.
END OF TERMS AND CONDITIONS
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