Download MultiQ Media Monitor 4 Specifications
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CUSTOMER SERVICE SOLUTIONS 1 CONTENTS Contents Company profile Network Structure 2 2 3 6 Queue Management Systems Ticket dispensers - iQ7 - iQ12 Max - SmartQ - MultiQ - ExeQ Displays - Central displays - Counter displays CDS 3.0 / CDS Mainframe - CDS 3.0 - CDS Mainframe - CDS Desk - CDS Voice - CDS Feedback - CDS SMS Alert - CDS Web Booking - CDS VIP - DASHBOARD - iBOOKING - ONLINET LIVE Accessories - Feedback 3-in-1 - Feedback Button - ECO Counter calling terminal - PRO Counter calling terminal - RF Counter calling terminal - Additional peripherals Information and self-service kiosks - SmartQ / IQ Max 12 - MultiQ / ExeQ - Webtouch Kiosk software - CDS LOGIN - Secure browser Digital signage solutions - Digital signage - Interactive window display Digital signage software - OMP/OMM Additional solutions - CDS Meeting - Virtual assistant 7 9 10 13 17 21 25 29 29 32 35 36 36 39 40 41 42 43 44 45 49 53 57 57 59 60 61 62 63 66 67 69 71 74 74 75 77 79 83 Comparative chart 93 87 91 92 COMPANY PROFILE Who we are? Facts and figures ONLINET GROUP is the Expert of Customer Services and a leading European innovator of Queue Management Systems. We not just design, develop and manufacture, but we shape the future of this technology. Used on 4 continents, from Washington to Tokyo, our systems create efficiency, improve productivity and increase sales. We guarantee quality hardware built in the European Union, innovative software and flexibility in customizing or integrating. We supply the Banking/Finance, Telecommunications, Retail, Healthcare, Governmental, Hospitality, Transport and Education sector. O ur systems has been installed on 4 continents in more than 50 countries M ore than 2000 customer services are using our intelligent ticketing systems around the world It is estimated that 500 000 people are using our systems every day M ore than 18 000 members of staff are serving customers using our systems It is estimated that a ticket is issued every 7th second on our ticket dispensers around the world S imilarly a management report is created every 32nd minute in our software A verage overall efficiency in a customer service is increased by up to 34% when our systems are used O ur systems can contribute to an increase of up to 28% in sales and cross sales Certificates ISO-9001:2008 CE RoHS Technology partners HP CISCO LG Microsoft ELO Custom Nippon Visual Planet Awards Hungarian Design Award Deloitte Technology Fast 50 CE Deloitte Technology Fast 500 EMEA 3 COMPANY PROFILE Offices Hungary Romania Russia United Kingdom Distribution Installed systems Africa Asia Europe Middle East Africa Asia Europe Middle East North America Offices and reseller partners 1 4 COMPANY PROFILE Products Q ueue Management Systems K iosks D igital Signage S martphone applications M anagement support toolkit Activities D esign M anufacturing S oftware development S ales P roject management S ervice Services C onsulting Installation, implementation M aintenance P roduct support R emote supervision S pare part and consumables supply O peration C ustom design/development SOME OF OUR CLIENTS 5 QUEUE MANAGEMENT SYSTEMS /NETWORK STRUCTURE Local Management Local network Central Management National network Local statistics and administration Server Multimedia central display Central statistics and administration Multimedia PC or player Central display Internet Ticket dispenser GSM GPS Smartphone applications Counter displays Counters/ Staff workstations Customer feedback terminals 6 Queue management systems What is this? First of all a solution, with which the efficiency, the quality and sales productivity of a Customer Service can be increased. Secondly is an IT system with hardware and software components, which consists of the following elements: Ticket dispenser terminal Central display Counter display and staff terminal ONLINET CDS software How does it work? The customer who enters the Customer Service will select a service on the ticket dispenser terminal, then with the printed ticket will sit down in the customer waiting area. During the waiting, the customer can follow the calling of the ticket numbers on a central display, which in the same time, can play even commercials. The administration can be easier if the customer made a pre-registration or identified himself at the ticket dispenser terminal. The management, using the up- to-date statistics in the system, can react immediately in a specific case and is able to design more precisely a long-term strategy. What benefits will bring to you? R educed waiting times R educed administration times Increased number of daily transactions Increased staff efficiency Increased customer satisfaction R educed stress level and number of conflicts Increased sales and cross-sales Increased staff motivation Increased customer loyalty Increased revenue and cost effectiveness QUEUE MANAGEMENT SYSTEMS 7 8 The economic Queue Management System The SME’s fight with the large multinational corporations, in most of the cases, starts from an inferior position. The SME sector is characterized by smaller budget, restricted latitude and the lack of efficiency growing technology. The Customer Services in many circumstances, are the “battlefields” that will decide, if a customer will come back again and again or will be a loyal buyer on the opposite side of the street. iQ7 IQ07-W-N-0 QUEUE MANAGEMENT SYSTEMS TICKE T DISPENSERS WE DESIGNED THE iQ7 SYSTEM FOR THOSE WHO ALREADY REALIZED THAT FASTER SERVICE, DISCRETION AND COMFORTABLE WAITING WILL RESULT IN LOYAL CUSTOMERS, BUT COULD NOT AFFORD TO INVEST LARGE SUMS IN SUCH SYSTEMS. 9 iQ7 Features and benefits Space saving iQ7 due to its size is our slimmest Queue Management System. iQ7 can design be ordered in 3 different variations: free standing, wall-mounted and desktop design. Due to its flexible design, iQ7 is the ideal choice for small shops, Customer Services and customer waiting areas. The system will fit perfectly into your existing or future inner architectural design. Reliable The iQ7 system is unique, compared to our other queuing systems, as it and flexible is the only ticket dispenser terminal that doesn’t incorporate a controller PC. The controller PC has been replaced with a uniquely designed board which has the web based queuing software preloaded. iQ7 offers a reliable operation with a wide range of features and statistics, on an affordable price. Value for money An important principle in designing the iQ7 system, was to maintain similar features and functions used by the larger systems but to keep it’s price as low as possible. The induction of the iQ7 system will result in a faster service, more comfortable working conditions and more satisfied clients, through which the return of the investment will be far better. 10 QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS TECHNICAL SPECIFICATION Screen 7” landscape touchscreen with 800x480 resolution Printer 3” thermal printer Voltage 23V DC Tickets 80mm wide paper roll Housing special, multi-layered, tough and glossy material (front) and metal (back) metal on the front and back (iQ Eco version) Characteristics Special PC free hardware with custom developed integrated board LAN connection Optional RF (radio frequency) receiver Micro SD for storage Passive cooling Software features: Printing logo, company name, branch name, ticket number, service name, print time, notes CDS Desk calling terminal log in, call, arrived, recall, not arrived, transfer to desk, close, log out Hardware calling terminal log in, call, arrived, recall, not arrived, transfer to desk, close, log out LED displays for showing called numbers Sound at call Web based configuration (Internet Explorer supported) password protection, license management, IP (DHCP/Fix) and NETBIOS name configuration, service page for easier remote support, configuration Maximum 10 service with unique design on 7” TFT display unique service and print background picture Statistics/Reporting Monitoring Clients and tasks Average waiting time Average administration time SIZES Foor standing (W x D x H): 1298 mm x187 mm x 270 mm Wall mounted (W x D x H): 531mm x187mm x 247mm Desktop (W x D x H): 531mm x187mm x 247mm RECOMMENDATION P harmacies G eneral and private medical centres, Dentists B eauty-shops, solarium-shops, hair dressers R eal-estate agencies C ity councils, District councils, Housing associations, Tax-Revenue-Custom offices U niversities, Colleges, Language Schools L ocal Police Offices S mall Bank and Building Society branches S elf-service and fast food restaurants, small and medium sized shops G alleries, Museums, Exhibition Centres, Conference and Event organizers I ndoor playhouses, Amusement Parks, Sport Arenas 11 QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS BUILT-IN ACCESSORIES R F module for RF calling terminals W iFi router for Digital Signage communication and wireless monitoring/reporting access EXTERNAL ACCESSORIES L ED (seven segment and matrix) counter displays L ED (seven segment and matrix) central displays L CD counter displays L CD/LED central displays with digital media player PC R F customer calling terminal C DS DESK, software calling terminal RELATED SERVICES C ustomer service development consultancy S ite survey, planning Installation, commissioning, training M aintenance, remote support, repairs P aper roll and spare parts supply O peration, statistics and data analysis C ustom development and design 12 C DS VOICE, voice calling software module 1 2V power supply and signal distributor 8 0mm thermal paper C eiling and desk mounting display supports I ntegration into digital signage C entral software management The practical Queue Management System Operating a Customer Service is not a simple job. Operating it efficiently is a real challenge. But how a Customer Service can be efficient? If the customers don’t perceive their waiting times as an eternity. If the staff’s productive work is recognized and awarded. If the managers have full control over the operation. iQ12 MAX IQ12-W-N-0 QUEUE MANAGEMENT SYSTEMS TICKE T DISPENSERS THE IQ12 MAX SYSTEM CREATES THE PERFECT ENVIRONMENT IN YOUR CUSTOMER SERVICE, WHICH ENABLES YOU TO CARE ABOUT A SINGLE THING: YOUR CUSTOMERS. 13 iQ12 MAX Features and benefits Modular design The iQ12 MAX system follows the growth and changes in your organization. Extending the system with one or more desks, replacing the LED based central display with LCD screen or integrating a new software module among the others, is not a problem anymore. Replacing the service names on the ticket dispenser or changing the information on the tickets, can be a daily routine. Easy to use The simple design and the clear listing of services on the touchscreen makes the iQ12 MAX an easy-to-use queuing system. In this way, even those who are unfamiliar with the usage of IT products, will use it confidently, without stress or embarassing feeling. Low operation The iQ12 MAX ticket dispenser is using an economic paper roll, that costs allows the printing of 1300 to 2400 tickets/roll*. The software related to the queuing system, despite of the frequent practice of other companies, has a licence that allows unlimited number of users in a single location**. * depending on the length of the ticket ** excluding the CDS Desk 14 QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS TECHNICAL SPECIFICATION Screen 12” portrait touchscreen with 1280x800 resolution Housing special, multi-layered, tough and glossy material (front) and metal (back) Printer 3” thermal printer Paper roll type and size thermal paper, length: 130 m, width: 3” Average number of tickets per roll 1300/paper roll (in case of a 10 cm long ticket) Printer power supply 23V DC Built-in PC as local server HP thin client technology External housing and colour alloy/metal case, grey Recommended max. nr. of cashiers/advisors 20 Recommended max. nr. of tickets printed daily 3000 SIZES (H x W x D): 1461 mm x 222 mm x 270 mm Base (W x D): 260 x 349 mm RECOMMENDATION Pharmacies General and private medical centres, Dentists Beauty-shops, solarium-shops, hair dressers Real-estate agencies City councils, District councils, Housing associations, Tax-Revenue-Custom offices Universities, Colleges, Language Schools Local Police Offices Small Bank and Building Society branches Self-service and fast food restaurants, small and medium sized shops Galleries, Museums, Exhibition Centres, Conference and Event organizers Indoor playhouses, Amusement Parks, Sport Arenas 15 QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS BUILT-IN ACCESSORIES W iFi router for Digital Signage communication and wireless monitoring/reporting access EXTERNAL ACCESSORIES L ED (seven segment and matrix) counter displays L ED (seven segment and matrix) central displays L CD counter displays L CD/LED central displays with digital media player PC M ultifunctional customer calling terminal T ouchscreen customer feedback terminal P ushbutton customer feedback terminal 1 2V power supply and signal distributor 8 0mm thermal paper C eiling and desk mounting display supports G SM gateway (to be used with SMS software applications SOFTWARE C DS queue management software C DS MAINFRAME central queue management software C DS DESK customer calling application O MP (Onlinet Media Player) digital signage local application O MM (Onlinet Media Manager) digital signage central application C DS SMS Alert C DS VOICE Calling C DS BOOKING Online C DS MEETING Room Occupancy Display iBOOKING smart phone application D ASHBOARD visual management information system RELATED SERVICES C ustomer service development consultancy S ite survey, planning Installation, commissioning, training M aintenance, remote support, repairs P aper roll and spare parts supply O peration, statistics and data analysis C ustom development and design Integration to existing CRM or Front-Office systems 16 The smart Queue Management System Customer Services is the place where your clients expect a fast, accurate and comfortable service. In the same time, through a personal contact with the clients, is the place of a unique possibility of selling. The comfortable waiting, the stress free environment, the friendly service will increase the customers openness. Knowing your customers needs, habits, history and feed-back will make selling easier. SMARTQ SQ19-A-Z-0 QUEUE MANAGEMENT SYSTEMS TICKE T DISPENSERS THE SMART-Q SYSTEM WILL MAKE YOUR CUSTOMER SERVICE NOT JUST EFFICIENT IN OPERATION, BUT WILL TURN IT INTO THE FIRST LINE OF YOUR SALES. 17 SMARTQ Features and benefits Ticket dispenser The menu that appears on the touchscreen of the Smart-Q ticket dispenser, as advertisement listing the services, can be fitted into the company image. Commercials, space announcements, promotions can be also displayed. This can be done on a splitted screen or by a commercial covering the full screen, that disappears after a touch, leaving the space for the main menu. Screen and ticket In the Smart-Q system a new campaign, a new promotion or a completely editor new image comes to life after a few clicks. The Smart-Q system makes possible to amend the multimedia, graphics or text content on the screen of the ticket dispenser or on the ticket. The changes can be done and validated even from a central location, without any extra cost. Full supervision Would you like to know what is the average waiting time in your Customer and better planning Services? Would you like to know how many customers have you lost? Through the heart of the Smart-Q system, the CDS application, you will have full supervision of the daily operation and using the provided statistics, you will build a better strategy. 18 QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS TECHNICAL SPECIFICATION Display 19”portrait touchscreen LCD Unique screen background and menu design Printer 3” thermal printer Paper roll type and size thermal paper, length: 130 m, width: 3” Average number of tickets per roll 1300/paper roll (in case of a 10 cm long ticket) Printer power supply 23V DC Built-in PC as local server optimal performance and high reliability PC* External housing and colour alloy/metal case, grey Recommended max. nr. of cashiers/advisors 30 Recommended max. nr. of tickets printed daily 4000 SIZES Height: 1524 mm Width: 700 mm Depth: 359 mm Base (W x D): 300 mm x 700 mm RECOMMENDATION B anks, Building Societies I nsurance companies T elecommunication companies M obile, internet, cable tv service suppliers C ity and District Councils, Registry offices, T ax, Custom and Revenue Offices P ublic utility companies P ost offices E mbassies, Consulates G overnmental institutions S olicitor and Notary Public offices M alls, Supermarkets, Store chains H ealthcare institutions E ducational institutions R eal estate agencies C onference and sport centers *PC performance and capacity can be customized upon request 19 QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS BUILT-IN ACCESSORIES S wipe manual card reader P ush-in manual card reader C ontactless card reader S peakers V andal safe metal keyboard with trackball EXTERNAL ACCESSORIES L ED (seven segment and matrix) counter displays L ED (seven segment and matrix) central displays L CD counter displays L CD/LED central displays with digital media player PC M ultifunctional customer calling terminal T ouchscreen customer feedback terminal P ushbutton customer feedback terminal 1 2V power supply and signal distributor 8 0mm thermal paper C eiling and desk mounting display supports G SM gateway (to be used with SMS software applications SOFTWARE C DS queue management software C DS MAINFRAME central queue management software C DS DESK customer calling application O MP (Onlinet Media Player) digital signage local application O MM (Onlinet Media Manager) digital signage central application C DS SMS Alert C DS VOICE Calling C DS BOOKING Online C DS MEETING Room Occupancy Display iBOOKING smart phone application D ASHBOARD visual management information system RELATED SERVICES C ustomer service development consultancy S ite survey, planning Installation, commissioning, training M aintenance, remote support, repairs P aper roll and spare parts supply O peration, statistics and data analysis C ustom development and design Integration to existing CRM or Front-Office systems 20 The comprehensive Queue Management System Customers are not the same. Just as their expectations and needs. A Customer Service can be efficiently operated, only with a versatile solution. Some likes to be recognized, to be called on their names and understand their desire. Some prefer shopping while they have to wait. Some organize accurately their time and they like making a preregistration or booking for an appointment. MULTIQ MQ23-A-C-0 QUEUE MANAGEMENT SYSTEMS TICKE T DISPENSERS EVEN IF YOU HAVE CUSTOMERS WITH SOPHISTICATED REQUIREMENTS, THE MULTI-Q SYSTEM WILL HELP THEM TO FEEL, THAT FOR YOU IS NOT IMPOSSIBLE TO FULFIL THEM. 21 MULTIQ Features and benefits Size does matter Would you like to display more information on the ticket dispenser’s touchscreen, but there is not enough space? Your elder customers are complaining about too small text size? An impressive commercial would wake-up the interest of more customers? The Multi-Q ticket dispenser can be ordered even with 32” screen, to avoid these and other similar future difficulties. All-in-one The Multi-Q ticket dispenser can be equipped with card reader, biometric and barcode reader, proximity sensor, camera and speakers. The customers can be identified at the ticket dispenser terminal, so the waiting and the administration time can be decreased significantly. Five star services Would you like your Customer Service make feel your customers, like they have taken tickets for Business Class? The pre-registration, the VIP customer management or the text alert before calling, are all services, through which your customers service becomes more faster and comfortable. 22 QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS TECHNICAL SPECIFICATION Display 19”/23”/32”portrait touchscreen LCD Unique screen background and menu design Printer 3” thermal printer Paper roll type and size thermal paper, length: 130 m, width: 3” Average number of tickets per roll 1300/paper roll (in case of a 10 cm long ticket) Printer power supply 23V DC Built-in PC as local server optimal performance and high reliability PC* External housing and colour alloy/metal case, grey Recommended max. nr. of cashiers/advisors 30 Recommended max. nr. of tickets printed daily 4000 SIZES 19” (H x W x D) 1782 mm x 430 mm x 327 mm 23” (H x W x D) 1782 mm x 430 mm x 327 mm 32” (H x W x D) 2111 mm x 560 mm x 220 mm RECOMMENDATION B anks, Building Societies I nsurance companies T elecommunication companies M obile, internet, cable tv service suppliers C ity and District Councils, Registry offices, T ax, Custom and Revenue Offices P ublic utility companies P ost offices E mbassies, Consulates G overnmental institutions S olicitor and Notary Public offices M alls, Supermarkets, Store chains H ealthcare institutions E ducational institutions R eal estate agencies C onference and sport centres *PC performance and capacity can be customized upon request 23 QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS BUILT-IN ACCESSORIES P ush-in engine driven card reader C ontactless card reader B arcode scanner P assport and ID card scanner W ebcamera M icrophone S peakers U PS – Uninterruptible power supply V andal safe metal keyboard with trackball EXTERNAL ACCESSORIES L ED (seven segment and matrix) counter displays L ED (seven segment and matrix) central displays L CD counter displays L CD/LED central displays with digital media player PC M ultifunctional customer calling terminal T ouchscreen customer feedback terminal P ushbutton customer feedback terminal 1 2V power supply and signal distributor 8 0mm thermal paper C eiling and desk mounting display supports G SM gateway (to be used with SMS software applications) SOFTWARE C DS queue management software C DS MAINFRAME central queue management software C DS DESK customer calling application O MP (Onlinet Media Player) digital signage local application O MM (Onlinet Media Manager) digital signage central application C DS SMS Alert C DS VOICE Calling C DS BOOKING Online C DS MEETING Room Occupancy Display iBOOKING smart phone application D ASHBOARD visual management information system RELATED SERVICES C ustomer service development consultancy S ite survey, planning Installation, commissioning, training M aintenance, remote support, repairs P aper roll and spare parts supply O peration, statistics and data analysis C ustom development and design Integration to existing CRM or Front-Office systems 24 The elegant Queue Management System While designing the EXEQ we were focusing on reflecting a premium quality with this solution, by the shape of the terminal and the materials used. The slim shape, the shiny surface, the curved position of the screen, the tablet-like functionality are all contributors for the queue and customer management to become part of the five star services supplied by your company. EXEQ EQ19-W-C-0 QUEUE MANAGEMENT SYSTEMS TICKE T DISPENSERS THE MAIN CONCEPT IN CREATING THE EXEQ WAS TO MAKE THE CUSTOMERS FEEL NOT ONLY COMFORTABLE WHILE WAITING FOR A SERVICE OR PURCHASING A PRODUCT, BUT TO GIVE THEM WHAT THEY REALLY DESERVE: TO FEEL LIKE BEING THE ONE AND ONLY. 25 EXEQ Features and benefits Confidence Sometimes it is practical having a queuing terminal with a huge display, requires style loads of accessories or a customized colourful cover, that attracts new clients like a magnet. Sometimes the environment, the interior architectural design or the company image requires a simple shape and a smart aspect. Elegant The screen of the queuing terminal is big enough to be filled with and practical attracting and useful content. The ticket printer as standard will easily serve hundreds of clients daily, but with a heavy-duty printer installed, that can rise to several thousands. The optional card reader will make the customer identification and VIP client management possible. Lightweight and perfectly The body of the queuing terminal, unlike others is not made of meslim tal, but a special, multiple layer and light structure material. One of the advantages of using such a material is that the total weight of the terminal is far less compared to others. This characteristic of the terminal will make its transportation easier and the handling or repositioning within the customer service area very simple. 26 QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS TECHNICAL SPECIFICATION Display 19” landscape touchscreen LCD Unique screen background and menu design Housing special, multi-layered, tough and glossy material Printer 3” thermal printer Paper roll type and size thermal paper, length: 130 m, width: 3” Average number of tickets per roll 1300/paper roll (in case of a 10 cm long ticket) Printer power supply 23V DC Built-in PC as local server optimal performance and high reliability PC Recommended max. nr. of cashiers/advisors 30 Recommended max. nr. of tickets printed daily 4000 SIZES (H x W x D) RECOMMENDATION 1201 mm x 505 mm x 470 mm B anks, Building Societies I nsurance companies T elecommunication companies M obile, internet, cable tv service suppliers C ity and District Councils, Registry offices, T ax, Custom and Revenue Offices P ublic utility companies P ost offices E mbassies, Consulates G overnmental institutions S olicitor and Notary Public offices M alls, Supermarkets, Store chains H ealthcare institutions E ducational institutions R eal estate agencies C onference and sport centres 27 QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS BUILT-IN ACCESSORIES P ush-in engine driven card reader C ontactless card reader W ebcamera M icrophone EXTERNAL ACCESSORIES L ED (seven segment and matrix) counter displays L ED (seven segment and matrix) central displays L CD counter displays L CD/LED central displays with digital media player PC M ultifunctional customer calling terminal T ouchscreen customer feedback terminal P ushbutton customer feedback terminal 1 2V power supply and signal distributor 8 0mm thermal paper C eiling and desk mounting display supports G SM gateway (to be used with SMS software applications) SOFTWARE C DS queue management software C DS MAINFRAME central queue management software C DS DESK customer calling application O MP (Onlinet Media Player) digital signage local application O MM (Onlinet Media Manager) digital signage central application C DS SMS Alert C DS VOICE Calling C DS BOOKING Online C DS MEETING Room Occupancy Display iBOOKING smart phone application D ASHBOARD visual management information system RELATED SERVICES C ustomer service development consultancy S ite survey, planning Installation, commissioning, training M aintenance, remote support, repairs P aper roll and spare parts supply O peration, statistics and data analysis C ustom development and design Integration to existing CRM or Front-Office systems 28 QUEUE MANAGEMENT SYSTEMS / DISPLAYS 7 segments central LED displays The purpose of the central display, installed in a place with a good visibility, is to give information for the waiting customers. The information refers to the customers who have been called and consists of three elements: ticket number, desk/cashier number and direction to desk/cashier. The 7 segments LED displays can show the ticket numbers and desk/cashiers numbers using numbers only. The direction to desk/cashier is displayed by a LED matrix element. TECHNICAL PARAMETERS R ed or green, 100mm high, 7 segments LED technology for ticket and desk/cashier number R ed or green, 100mm high, LED matrix technology for direction P ower supply: 12V C urrent: max. 1A C ommunication connector: RJ48 V ariable light intensity A lloy profile 3 or 4 characters to display ticket numbers, 1 for direction and 2 for desk/cashier number U p to 4 lines to show the last up to 4 called ticket numbers V oice signal or voice calling with every new ticket number displayed* CODE MODELS Width Depth Height (w/o supporting tube) DAS6 –B-R-1 3-1-2 characters, 1 line 638 mm 43 mm 183 mm DAS6 –B-R-2 3-1-2 characters, 2 lines 638 mm 43 mm 305 mm DAS6 –B-R-3 3-1-2 characters, 3 lines 638 mm 43 mm 427 mm DAS6 –B-R-4 3-1-2 characters, 4 lines 638 mm 43 mm 549 mm DAS7 –B-R-3 4-1-2 characters, 3 lines 728 mm 43 mm 427 mm INSTALLATION W all C eiling (supporting tubes, connectors and fasteners required) ACCESSORIES AND OPTIONS T ubes (two for each display) C onnectors and fasteners C ustom coloured cover and profile C ustom cover design *CDS VOICE software module required 29 QUEUE MANAGEMENT SYSTEMS / DISPLAYS Dot-matrix central LED displays The purpose of the central display, installed in a place with a good visibility, is to give information for the waiting customers. The information refers to the customers who has been called and consists of three elements: ticket number, desk/cashier number and direction to desk/cashier. The LED matrix displays can show the ticket numbers and desk/cashiers numbers using any character including numbers and letters. Using such displays a complex ticketing model can be created. TECHNICAL PARAMETERS R ed or green, 60/100mm high, LED matrix technology P ower supply: 12V C urrent: max. 1A C ommunication connector: RJ485 V ariable light intensity A lloy profile 3 or 4 characters to display ticket numbers, 1 for direction and 2 for desk/cashier number CODE MODELS Width Depth Height (w/o supporting tube) DAT9 –B-R-1 5x7 matrix, 1 line 764 mm 49 mm 166 mm DAT9 –B-R-2 5x7 matrix, 2 lines 764 mm 49 mm 282 mm DAT9 –B-R-3 5x7 matrix, 3 lines 764 mm 49 mm 398 mm DAT9 –B-R-4 5x7 matrix, 4 lines 764 mm 49 mm 514 mm DAT9 –B-R-5 5x7 matrix, 5 lines 764 mm 49 mm 630 mm INSTALLATION all W C eiling (supporting tubes, connectors and fasteners required) 30 1 -5 lines to show the last or the last five called ticket numbers V arious alphabets (e.g. Arabic) V oice signal or voice calling with every new ticket number displayed* ACCESSORIES AND OPTIONS T ubes (two for each display) C onnectors and fasteners C ustom coloured cover and profile C ustom cover design *CDS VOICE software module required QUEUE MANAGEMENT SYSTEMS / DISPLAYS Central LCD displays LCDT-42 The purpose of the central display, installed in a place with a good visibility, is to give information for the waiting customers. Compared to the classic LED displays its advantage is that besides ticketing information can show advertisings, various media content and flowing text on tickers, in the same time. Components of the system TECHNICAL PARAMETERS L CD screen M edia PC or Digital Media Player O MP (Onlinet Media Player) software R ecommended screen size: 32”-37”-42” P layable multimedia contents: - PC video formats (video playlist) - PC picture formats (picture slideshow) - Animated presentations - Direct VHS/DVD/Bluray play (even in HD quality)** - Display of TV channels** INSTALLATION all W C eiling (supporting tubes, connectors and fasteners required) F ree standing *CDS VOICE software module required **Some restrictions may apply V oice signal or voice calling with every new ticket number displayed* D isplay of the last 3-10 ticket numbers called D isplay of new call in a separate window W arning sound when a new customer called E ven 4 tickers at the bottom of screen C ompany logo, image, colours and fonts ACCESSORIES AND OPTIONS T ubes (two for each display) C onnectors and fasteners C ustom cover design M edia Server (for central content storage and management) O MM (Onlinet Media Manager) software (for central content management) 31 QUEUE MANAGEMENT SYSTEMS / DISPLAYS 7 segments LED display panel The purpose of the counter display, being installed near the cashier or counter desk, is to show the last called ticket number. A 7 segments LED display, will show the ticket numbers using numbers only. TECHNICAL PARAMETERS V ariable light intensity A lloy profile 3 or 4 characters to display ticket numbers CODE MODELS Width Depth Height (w/o support) Height with 650mm supporting tube DAS3-A-R-0 3 digits 224 mm 83 mm 113 mm 715 mm DAS4-A-R-0 4 digits 272 mm 83 mm 113 mm 715 mm INSTALLATION all W C eiling (supporting tubes, connectors and fasteners required) D esktop (supporting tubes, connectors and fasteners required) Integration into furniture 32 R ed or green, 100mm high, 7 segments LED technology P ower supply: 12V C urrent: max. 0,25A C ommunication connector: RJ485 ACCESSORIES AND OPTIONS T ubes (one for each display) C onnectors and fasteners C ustom coloured cover and profile C ustom cover design D esk number plate QUEUE MANAGEMENT SYSTEMS / DISPLAYS Dot-matrix LED display panel The purpose of the counter display, being installed near the cashier or counter desk, is to show the last called ticket number. A LED matrix display will show the ticket numbers using any character, including numbers and letters. The display can show also various messages (e.g. CLOSED). TECHNICAL PARAMETERS R ed or green, 60/100mm high, LED matrix technology P ower supply: 12V C urrent: max. 0,25A C ommunication connector: RJ485 V ariable light intensity A lloy profile 4 characters to display ticket numbers V arious alphabets (e.g. Arabic) CODE MODELS Width Depth Height (w/o support) Height with 650mm supporting tube DAT3-A-R-0 60mm, 4 digits (8x8) 263 mm 83 mm 104 mm 710 mm DAT4-A-R-0 100mm, 4 digits (5x7) 458 mm 83 mm 149 mm 730 mm INSTALLATION all W C eiling (supporting tubes, connectors and fasteners required) D esktop (supporting tubes, connectors and fasteners required) Integration into furniture ACCESSORIES AND OPTIONS T ubes (one for each display) C onnectors and fasteners C ustom coloured cover and profile C ustom cover design D esk number plate 33 QUEUE MANAGEMENT SYSTEMS / DISPLAYS LCD counter display WT23-W The purpose of the counter display, being installed near the cashier or counter desk, is to show the last called ticket number. Compared to a classic LED display has the advantage, that while a customer is being served or when the display is idle, can show advertisings or various media content. After service the display can automatically turn into a customer feedback terminal (for more details please see the „Feedback 3-in-1” device in the „Accessories” chapter) TECHNICAL PARAMETERS Housing special, multi-layered, tough and glossy material with desktop support Screen 10” WXGA TFT touchscreen Resolution 1280x800 or better Processor 1 GHz dual core or better RAM 1 GB or better Internal storage 16 GB or better Additional storage MicroSD Operating system Secured Android Communication Wi-Fi Software features Display of called ticket numbers Display of desk/position number Display of advertising Display of announcements Customer feedback surveys (touch activated) Reports and statistics integrated into core Queue Management software TECHNICAL PARAMETERS 34 7 ” TFT screen, 800x480 resolution Internal, high performance PC S D card slot P ower supply: 9-28V U SB connection L AN (Ethernet) card and RJ45 connection A lloy profile More than just simply queue management If your Customer Services is 100% efficient and there is no room for improvements, if there are no costs which could be saved or reduced or if you have already explored every possibility and channel to increase your sales and cross-sales, then you really don’t need a queue management system. What is the average waiting time of your customers? Who is the most efficient member of staff in a specific branch? How successful is a marketing campaign started just 4 days ago? If you can’t answer the questions then the ONLINET queue management system can do lot more for you than you think. CDS 3.0 / CDS Mainframe CDS3-M / CDS3-MAIN QUEUE MANAGEMENT SYSTEMS SOF T WARE 35 CDS 3.0 / CDS Mainframe Features and benefits Reducing waiting None of us likes to wait. Your customers are not different. The CDS 3.0 times customer service software monitors continuously the current waiting times, as average, by service or by staff. This offers the possibility of immediate intervention to stop your customers walking away. Real or perceived The CDS 3.0 customer service software makes possible the objective performance measuring of the staff’s work efficiency, the number of customers served daily, the time spent with service and administration and the duration of breaks. Rewarding, correcting and taking HR related decisions will not be just a matter of anticipation anymore. Better executive decisions Good decisions and efficient strategy requires accurate information. Using the CDS 3.0 customer service software, the management of a local branch or a nationwide network can keep an eye on the current events. Using the statistics, the strategy will be more consistent, bringing better results and performance. Centralized management The CDS Mainframe makes it possible to control an unlimited number and reports of branches and ticket dispensers from a single location. Spread over a region, a country or internationally, you will never lose sight and control over your operation. Log in from anywhere, check the current status or look back to analyse historical data, compare, evaluate and improve. 36 QUEUE MANAGEMENT SYSTEMS / SOFTWARE TECHNICAL SPECIFICATION ONLINET CDS BASIC Basic module Log-in and out • Customer calling, transfer and closing • Priority management, service closing • Service time measure, alerts on overpassing preset limits • Change of service, staff break management ONLINET CDS MANAGER Monitoring and statistics module Waiting times of currently waiting customers • Display of selected services distribution • Display of desk status within a branch • Display of logged-in staff status • Alert on overpassed waiting time limits with colour codes • Web-based, central configuration and statistics ONLINET CDS CLOSING CODES Closing codes module Record of service results • Better follow-up on customer history and data • Registering notes regarding the service ONLINET CDS EDITOR Screen and ticket editor module Edit the main screen design of the ticket dispenser • Edit the main screen menu of the ticket dispenser • Edit the design and content of the ticket • Multi-language menus and tickets • Flash animation/videos and tickers on the ticket dispenser ONLINET CDS VIP VIP customer management module Display of unique menu • Staff selection by name and picture • Two level VIP customer management • Card reader management • Customer data and history display on the staff’s workstation ONLINET CDS VOICE Voice calling module Multi-language calling • Voice calling and signal separation into separate waiting areas ONLINET CDS AUTOMAT Automated tasks module Automatic staff log-in • Automatic customer calling • Special customer distribution management RECOMMENDATION B anks, Building Societies Insurance companies Telecommunication companies Mobile, internet, cable tv service suppliers City and District Councils Registry offices Tax, Custom and Revenue Offices Public utility companies P ost offices Embassies, Consulates Governmental institutions Solicitor and Notary Public offices Malls, Supermarkets, Store chains Healthcare institutions Educational institutions Real estate agencies Conference and sport centres 37 QUEUE MANAGEMENT SYSTEMS / SOFTWARE ACCESSORIES AND OPTIONS C DS DESK Staff software terminal - customer calling (manual or automated) - customer transfer (desk, service, member of staff - start and finish of service - registration of the result of service with closing codes - change of service at desk - managing waiting list and VIP customers - managing breaks - alerts in case of overpassing preset limits C DS WEB BOOKING Online appointment booking software. Customers can book appointments on the company’s website to a specific branch, service, date and time. C DS SMS ALERT Customer notifier before calling. This software module makes it RELATED SERVICES Consulting Site survey, planning Installation, commissioning, training Maintenance, remote support, repairs Operation, statistics and data analysis Custom development and design Integration to existing CRM or Front-Office systems 38 * Requires GSM adaptor (hardware) possible for the waiting clients to register their mobile number in order to not sit and wait in the Customer Service. Before calling, the customer receives a text message with a notification to return to the Customer Service.* D ASHBOARD Visual management reporting and monitoring system. See your branches on a map, highlight the most important identifiers and get alerts instantly if set values has been crossed. iBOOKING Smartphone application for your customers to find the nearest branch, book an appointment and leave a feedback about their experience and level of service. QUEUE MANAGEMENT SYSTEMS / SOFTWARE CDS DESK CDS3-D Clerks can handle and manage with this virtual terminal the customer flow at branches or customer service over own PC. In addition it allows to record the outcome of administration of each client and allows even more sophisticated measurement of customer service efficiency. BENEFITS S oftware runs under Windows Operating System Space saving solution P op-up like functionality on the screen B uttons named according to functions D rop-down menus B uilt-in help W eb-based application, no installation required TECHNICAL PARAMETERS L og-in and out Calling next customer Automatic calling of new customer Calling of given ticket number from list Calling of customer waiting for given service Transfer to counter Transfer to service Transfer to clerk Service change at the counter Software runs under Windows Operating System Space saving solution Pop-up like functionality on the screen Buttons named according to functions rop-down menus D Built-in help Recording of administration time Notification on administration time limits Waitlist management Input of closing or product code Administration closing by separate services Final closing of client administration Closing of client with “not arrived” comment Automatic calling of customer after task closing Management of clerk breaks 39 QUEUE MANAGEMENT SYSTEMS / SOFTWARE CDS VOICE CDS3-V The CDS VOICE is a complementary and optional module of the CDS software. The software application makes possible to use voice messages when a new ticket number has been called and displayed instead of the simple chime sound played in the standard version of the system. The voice calling module is already available in several languages, however customization is possible in each case apart. BENEFITS HOW IT WORKS 40 C lear reinforcement for the clients about the called ticket number C lear call even in areas from where the displays are not visible R educed number of mistakes F aster service R educed queues L ess stress in finding the way to the right serving position M ore comfortable waiting The customers in the waiting area besides a visual alert on the central and counter displays will also get an audio alert of the called numbers. Every time a new number is displayed, a voice on the selected language will request the client to go to a certain desk. For example if the ticket number 231 has been called to desk number 5, the voice message will be similar to the following “Client number two hundred thirty one please go to position number five”. QUEUE MANAGEMENT SYSTEMS / SOFTWARE CDS FEEDBACK CDS3-F The CDS FEEDBACK is a complementary and optional module of the CDS software. It is also the budget alternative of the 3-in-1 customer feedback terminal. The software module is installed on the ticket dispenser, being accessible from the main menu on the touch screen. Clients can leave feedbacks about their experience or can be surveyed on different topics. All answers and feedbacks become integral part of the overall statistics. BENEFITS HOW IT WORKS B etter communication with the clients Customer-friendly company image Real service evaluation Hidden problems revealed Monitoring and comparison of feedback between branches and locations More satisfied and loyal customers After being served at the serving position, the customer can return to the ticket dispenser terminal, select the feedback from the main menu and leave a short feedback. The feedback can be fully customized, offering for example 3 smiley icons to choose from, reflecting the customer’s experience or it can be a simple question with some possible answers. The feedback can be also used to survey the clients on new products or services. 41 QUEUE MANAGEMENT SYSTEMS / SOFTWARE CDS SMS ALERT CDS3-S Using the CDS SMS software, if there are many people waiting for the same service, the queuing system will offer the customer the option of entering his mobile number. During the waiting time the customer doesn’t need to stay in the customer waiting area. The system will send an automated SMS/Text message when the time is close enough for the client to be called, so he can return comfortably. The CDS SMS software can be customized. In one of the unique versions already working in practice, the customers after 8 minutes of waiting, as a reward for their patience will get an SMS/Text message with a unique code which entitles them for a free coffee. BENEFITS 42 A void congestion in the customer waiting area C ustomer friendly image Stress-free environment S trengthen customer loyalty M ore effective work QUEUE MANAGEMENT SYSTEMS / SOFTWARE CDS WEB BOOKING CDS3-ONL The CDS BOOKING is a complementary module of the CDS software. With the software’s help the customers will be able to book appointments to a specific office, branch or shop. The CDS BOOKING ONLINE is a software module integrated into a company’s own website, offering its clients the possibility of booking appointments using their web services. BENEFITS B ooking on multiple channels Projectable work volume Projectable customer volume Faster service Reduced queues Stress-free environment Satisfied customers Avoid conflicts and delays (code with expiry time) Fully automated system HOW IT WORKS THE BOOKING PROCESS AT THE CUSTOMER SERVICES If it’s a new booking, the system will first request a name and an email address. In case of an existing booking will request the booking code. After selecting the location and the service on calendar, the available dates and times will be displayed. If the desired time is free, after selecting it, the software will generate a booking code. After arrival, the customer enters the booking code on the ticket dispenser’s screen then takes the printed ticket. The system will jump the customer to the top of the virtual queue and the staff will be notified that a pre-booked customer has arrived. There is an option to set an expiry time related to the time selected during the booking. If the customer didn’t show up in this time interval, his booking will expire. 43 QUEUE MANAGEMENT SYSTEMS / SOFTWARE CDS VIP CDS3-VIP The CDS VIP is a complementary and optional module of the CDS software. It has two major purposes: helps identify customers and release the potential of serving the valued customers in a different way than the average. The software module requires a hardware installed in the ticket dispenser that helps identifying customers and release the potential of serving the valued customers in a different way than the average. This hardware can be a card reader, barcode scanner, ID card or passport scanner. The solution also requires the software to be linked to the existing system or database in order to associate the data read at the ticket dispenser terminal with the information stored about the customer. BENEFITS 44 F aster service Custom welcome screen C ustom services S pecial services only for a special group of customers C lient data or customer history displayed before the arrival of the client to the serving position F orms pre-filled after identification to save time B etter cross sales options B etter statistics and strategy M ore satisfied customers Management information in an instant Information is power. In times when decisions has to be made quickly and efficiently, delaying an important action can be fatal in business. Overviewing complicated reports and statistics can be not only time consuming but also an obstacle in taking executive decisions in an instant. Leaders need solid foundations for their decisions, but do not have time to overview comprehensive tables or endless lists of figures. Information has to be not only immediately available but also up-to-date, easy to overview and 100% relevant. DASHBOARD CDS3-DASH QUEUE MANAGEMENT SYSTEMS SOF T WARE DASHBOARD IS A VISUAL MANAGEMENT INFORMATION TOOL THAT ALLOWS EXECUTIVES ON EVERY LEVEL TO OVERVIEW IMMEDIATELY THE CURRENT STATUS OF THEIR CUSTOMERS SERVICES TAKING BETTER DECISION MUCH MORE QUICKER, ALWAYS MAINTAINING THE HIGHEST LEVEL OF EFFICIENCY. 45 DASHBOARD Features and benefits A whole country The greatest benefit of Dashboard is that offers the user a graphic platon a screen form that makes the overview of the company’s activity in the whole country easier than ever. The map of the country is displayed on the main screen divided by regions or counties. All offices or branches are marked by circles offering visual feedback on the number of customers waiting, the reach of preset targets or any other important indicator. Simply clicking on a region or branch will reveal further details, but only those which are important for you. Faster than ever The graphic visualization allows the user to overview a country wide or region based situation in an instant. Alerts are also displayed immediately if preset values have been overpassed. Taking important decisions based on up-to-date, reliable and immediately available data should be only a matter of minutes. Tailored for your needs Average waiting times are more important for you than service times? Performance of your staff has to be an indicator always on top of your list? Are you in a campaign and want to know how the market responds to it? The Dashboard can be tailored to your needs not only in terms of geographical, language or business specifications but also highlighting those indicators which are the most important for you. 46 QUEUE MANAGEMENT SYSTEMS / SOFTWARE CHARACTERISTICS dd-on module for CDS/CDS A Mainframe software application Web-based application, accessible virtually from anywhere Indicators and data refreshed even every 30 seconds Multiple language selection Tailored design with company logo, colours and services Alerts for pre-set values Custom country map with predefined regions or counties ustom position of branches on the C country and region maps Tailored indicators on the bottom of the main screen for the most important characteristics Immediate visual feedback on maps about individual branch status More details displayed by simply clicking on a certain point on the map RECOMMENDATIONS B anking, Insurance and Financial Retail Public utility Telecommunication L ocal and national government Education Hospitality Transport GENERAL BENEFITS Immediate overview of the branches status nationwide Immediate overview of the branches status in a region, county or city Less time spent analyzing reports and statistics Up-to-date information immediately available B etter decisions based on reliable data Better strategy Increased productivity Measurable staff efficiency Measurable sales efficiency Increased profitability 47 QUEUE MANAGEMENT SYSTEMS / SOFTWARE Benefits by some departments 48 BRANCH MANAGEMENT L ocal staff performance Local customer waiting times Branch performance comparison HUMAN RESOURCES S taff efficiency Staff productivity Real working time SALES AND MARKETING R ate of sold/offered products or services Average time to sell a product or service Marketing campaigns efficiency QUEUE MANAGEMENT SYSTEMS / SOFTWARES The future of Queue Management A successful business is able to reach its customers wherever they are. Mobile technology and smartphones has become part of everyday life and the platform for doing business faster and easier. Queue Management System has changed once and for all the way we think about waiting, queuing or customer service. The use of smartphones will bring again the revolution of efficiency and productivity in serving customers. iBOOKING BOOK-B QUEUE MANAGEMENT SYSTEMS SOF T WARE IBOOKING IS A SMARTPHONE APPLICATION THAT WILL ALLOW THE USER TO FIND THE NEAREST BRANCH, TO BOOK AN APPOINTMENT AND LEAVE A FEEDBACK ABOUT THE SERVICE LEVEL ON THE GO. 49 iBOOKING Features and benefits 50 FIND iBooking allows the user to find the nearest branch or office using the smartphone’s GPS. The result will be displayed on a map, showing the fastest route to the nearest location. The app will provide information about the branch such as opening hours, exact address, phone number or email address. Calling the branch or sending an email will be only a click away. BOOK After selecting a specific branch and choosing a service from the list of services provided, the user will be able to book an appointment for a specific date and time. A calendar will show the available dates and times. The chosen date and time can be saved as a reminder in the phone’s own calendar, the branch selected can be saved as a favourite and the confirmation number of the booking will be also stored. At the arrival to the branch, the user will simply type in his booking code on the ticket dispenser terminal’s screen to be called for his booked appointment. SHARE iBooking allows the user to leave a feedback about his experience at the branch. Besides customizing the full design of the app to meet the company’s standards, the feedback you request from your customers can be also customized. Besides asking questions about satisfaction, customers can be also surveyed on new products or services. QUEUE MANAGEMENT SYSTEMS / ACCESSORIES CHARACTERISTICS B uy or rent options available Available for iOS, Android and WindowsPhone Custom design including company logo, colours, branch locations and service lists Easy to install and use Easily expandable to include new locations and branches Booking recorded in the Onlinet CDS Mainframe software Bookings and feedback become essential parts of the statistics and management reports RECOMMENDATIONS B anking, Insurance and Financial Retail Public utility Telecommunication L ocal and national government Education Hospitality Transport BENEFITS R eaching clients on a new platform Reaching clients while on the go Increased efficiency by service planning through booking Planned workload and human resources Faster and more efficient service Increased number of clients served in a day Reliable image of strengths and weaknesses through client feedback Better product and service development Increase in sales efficiency Increase in staff performance 51 QUEUE MANAGEMENT SYSTEMS / ACCESSORIES 52 QUEUE MANAGEMENT SYSTEMS / SOFTWARES The new face of online customer experience Promoting brand awareness, selling online or offering technical support is a vital part of all websites willing to reach their customers on the worldwide web. While selling online often is straight forward, sometimes an expert’s advice is needed to finish a purchase. Introducing a new brand or product on the market is always easier if somebody can explain their benefits. A technical support in many cases can’t wait days or even hours, it has to offer help immediately. Is your website prepared for these challenges? ONLINET LIVE LIVE-B QUEUE MANAGEMENT SYSTEMS SOF T WARE ONLINET LIVE IS A UNIQUE WAY OF COMMUNICATING WITH YOUR CUSTOMERS ON YOUR OWN WEBSITE. FORGET THE EMAIL, THE CALL CENTER OR THE ONLINE CHAT. TALK TO YOUR CUSTOMER. LISTEN TO HIS REQUEST AND ANSWER HIS QUESTIONS IN AN INSTANT. ALLOW HIM TO SEE YOU WHILE TALKING, INCREASING THE LEVEL OF TRUST. SHARE THE SCREENS AND GUIDE HIM ON YOUR WEBSITE OR THROUGH A PROCESS BY TAKING TEMPORARY CONTROL OVER HIS DESKTOP. 53 QUEUE MANAGEMENT SYSTEMS / SOF T WARE Features and benefits 54 Finding the relevant content Websites can be sometimes confusing especially for unexperienced users. Browsing through large amount of information to find the one that is relevant can be time consuming, leading the client to abandon or postpone the task. Finding a contract sample, a technical specification for a product, information about a specific service or simply the relevant postal address for sending correspondence can be made easier for the user. Advice of an expert Making the perfect choice is always the ultimate goal for every customer, when buying a product or a service. The harder the choice, the more the options, it is more likely that the purchase will be canceled or delayed. The friendly advice of an expert will increase exponentially the chances for the customer to hit the “BUY” button at the end of the session. Hand in hand guidance Following a step by step online process, to finally reach the desired goal sometimes can be a struggle in a labyrinth. Instead of just telling what to do, temporarily taking over control of the customer’s desktop can transform a nightmare into a smooth transition. Practical help besides friendly guidance will be always rewarded by customers with loyalty. Technical support: right here, right now When troubles and difficulties get in the way, every hour seems an eternity. Finding a relief for a problem, getting advice in a difficult situation straight away, without the need of waiting could rise any company to be a superstar for his customers. Taking care of existing customers with a similar passion as seeking for new ones should be a primary goal for every company. Such a customer care will always create a strong bond, nurturing customers who will return over and over again. QUEUE MANAGEMENT SYSTEMS / SOF T WARE CHARACTERISTICS L ive video, voice and chat features File, link and desktop sharing features Website, email, social media integration No installations required on the user side Easy to integrate into any website Queue control: indication of the number of people waiting to be served T ransfer between operators (depending on relevant skills, area of expertise or department) Statistics Customized design and features (supervisor monitoring, recordings, dedicated search, etc.) Ideal for both B2C and B2B environments RECOMMENDATIONS B anking, Insurance and Financial Retail Public utility Telecommunication L ocal and national government Education Hospitality Transport BENEFITS Increased number of website visitors Increased number of conversions Better company image Increased sales efficiency Higher customer satisfaction Increased customer loyalty Increased efficiency in overall customer service Better marketing communication More efficient and faster technical support 55 QUEUE MANAGEMENT SYSTEMS / SOF T WARE Frequently Asked Questions I have a very good and easy to use website. Why would I need the ONLINET LIVE? Offering to customers the chance to get personally in touch with a member of your company will increase the level of trust. Without the chance to understand and talk to your customers directly, the decision very often will be reduced to purchase the product with the lowest price. Explaining why are you a better choice than your competitors or simply showing that you care in a personal manner for your customers, will dramatically increase your sales, productivity and efficiency. Why would I need the ONLINET LIVE when I can use services like Skype for free? Free communication services such as Skype were designed for private use and also their copyright does not allow the use for business purposes. These services require certain accounts to be registered, will require the customer to install the application and has several limitations in its features. ONLINET LIVE was designed for the business environment, being easy to integrate in a website or social media, offering features as queue control, transfer between operators or desktop sharing. How secure is this type of communication? All communication between visitors, operators and the ONLINET LIVE server can be secured by SSL. Operators log in via a secure HTTPS connection and their passwords are matched against strongly-hashed, salted passwords. 56 Do you know what your clients are really thinking? How do you know if you are doing something good or wrong in business? If you don´t know that something is wrong, how are you going to fix it? Ask your customers! In most of the cases, we realize that something is wrong, that something does not work well and that we need to change something when we face the consequences. Decreasing income, dissatisfied and falling away customers. 3-IN-1 FEEDBACK W T23-W QUEUE MANAGEMENT SYSTEMS ACCESSORIES THE 3-IN-1 FEEDBACK IS A TOOL THAT REQUESTS AN INSTANT OPINION FROM YOUR CUSTOMERS AT THE END OF THE SERVICE OR PURCHASE. YOU WILL KNOW EXACTLY WHAT YOUR CUSTOMERS ARE THINKING AND WHAT TO DO TO SEE THEM AGAIN. 57 3-IN-1 FEEDBACK Features and benefits Instant feedback A follow-up survey, even if it was done over the phone, in written or online has many traps. From one side, only a small percentage of the customers will answer, it covers only a specific period and also could cost a lot. The 3-IN-1 FEEDBACK makes it possible for every customer to give feedback at the end of the service or purchase, but before leaving. Greatness in simplicity Complicated surveys that request a lot of information will sometimes keep customers away from answering. The 3-IN-1 FEEDBACK as default offers the choice of selecting one of the 3 main icons, smiling, indifferent and sad face. The application can be customized upon request. More accurate statistics The customer answers collected by 3-IN-1 FEEDBACK becomes vital parts of the ONLINET queue management system statistics. Marketing near at hand 3-IN-1 FEEDBACK makes possible for your clients to watch commercials or other marketing materials during the time of service. The delivery of important messages to your audience will be done more efficiently. RECOMMENDATION 58 Banks, Building societies Insurance companies S hoe and fashion stores M obile, internet, cable tv suppliers S elf-service restaurants, small and medium sized shops G alleries, museums T ravel agencies, tourist information points, car rentals C ity and District Councils R egistry/Tax Office S olicitor and Notary Public offices M alls, Supermarkets S tore chains H ealthcare institutions G eneral practitioners R eal estate agencies C onsulates, Embassies M inistry buildings QUEUE MANAGEMENT SYSTEMS / ACCESSORIES TECHNICAL SPECIFICATION Housing: special, multi-layered, tough and glossy material with desktop support Screen: 10” WXGA TFT touchscreen Resolution: 1280x800 or better Processor: 1 GHz dual core or better RAM: 1 GB or better Internal storage: 16 GB or better Additional storage: MicroSD Operating system: Secured Android Communication: Wi-Fi Software features: Display of called ticket numbers Display of desk/position number Display of advertising Display of announcements Customer feedback surveys (touch activated) Reports and statistics integrated into core Queue Management software RELATED PRODUCTS CDS FEEDBACK BUTTON FB04-B Characteristics Plastic housing Foil pushbuttons Max. 10 pushbuttons Model without screen USB connection to PC Advantages Ergonomic design Robust cover Cost saving Easy to use C ustom design Company logo and name placement Custom colours Custom number of pushbuttons Custom designed pushbuttons (smiley, numbers, text) ACCESSORIES AND OPTIONS Consulting Site survey, planning Installation, commissioning, training Maintenance, remote support, repairs Spare parts supply Operation Custom development and design 59 QUEUE MANAGEMENT SYSTEMS / ACCESSORIES ECO counter calling terminal CCTE-B The hardware counter calling terminal, as an alternative for the software terminal, is a crucial component of the customer management, from the staff perspective. The device makes possible to follow up on the waiting customers, to call a new customer, to start and close the service. The counter terminal’s activity will be recorded in the central statistics. TECHNICAL PARAMETERS SIZES FUNCTIONS all of new customers and strat of service C End of service B efore calling: Displays the number of customers waiting After calling: Displays the ticket number of the customer just called 60 4 character, small sized LED display P ower supply: 12V C ommunication connector: RJ11 2 buttons E asy to handle, ergonomic design Width Depth Height 82 mm 22 mm 116 mm QUEUE MANAGEMENT SYSTEMS / ACCESSORIES PRO counter calling terminal CCTP-B The hardware counter calling terminal, as an alternative for the software terminal, is a crucial component of the customer management, from the staff perspective. The device makes possible to follow up on the waiting customers, to call a new customer, to start and close the service. The counter terminal’s activity will be recorded in the central statistics. The PRO model, besides basic functions, performs various extra tasks, such as customer transfer or closing code attachment to the service. TECHNICAL PARAMETERS SIZES 1 28x64 pixel OLED display P ower supply: 12V C ommunication connector: RJ11 1 7 buttons E asy to handle, ergonomic design Width Depth Height 106 mm 54 mm 176 mm FUNCTIONS raphical display of data and functions G Log-in and out Active status monitoring (Automatic)Call of new client Call of a specific ticket number Transfer client to counter Change of service at the same counter anagement of waiting list M Closing code / Product code input Closing service for different tasks Final closing of service Closing of client with “not arrived” comment Automatic calling of customer after task closing Management of staff breaks 61 QUEUE MANAGEMENT SYSTEMS / ACCESSORIES RF counter calling terminal CCTR-B The hardware counter calling terminal, as an alternative for the software terminal, is a crucial component of the customer management, from the staff perspective. The device makes possible to follow up on the waiting customers, to call a new customer, to start and close the service. The counter terminal’s activity will be recorded in the central statistics. The RF (radio frequency) terminal’s advantage is that it does not require cabling having a wireless operation. Requires an RF receiver unit in the ticket dispenser. Available for the iQ7 models only. 62 TECHNICAL PARAMETERS 4 3 push buttons L ED indicator 5 V micro USB charger B lack colour 8 68 Mhz radio frequency SOFTWARE FEATURES all client C Close client Transfer client to a predefined desk Check if there is any waiting clients Device ID programming QUEUE MANAGEMENT SYSTEMS / ACCESSORIES Card Reader Q-C The reason of installing a card reader in ticket dispenser terminal or kiosk is the customer identification. The customer identification at the queuing terminal/kiosk results in a faster service and offers the possibility of customized services for clients. In case of a financial institution this can be a bank card based identification, offering the option of creation of special services for VIP/valued customers. In case of a retail shop this can be a bonus/loyalty card based identification. The number of applications are almost endless. Models: - Engine driven card reader for magnetic stripe and chip cards - Contactless card reader Power supply PS12 The power supply is used for counter calling terminals, LED counter and central displays. One power supply is recommended to be used for each central display and every 5(five) counters/desks/cashiers. Features: - Input voltage: AC 230V - Output voltage: DC 12V Signal distributor SD10 The signal distributor is a network switch that controls the communication between the queuing terminal and counter calling terminals, LED counter and central displays. Features: - Besides the queuing terminal connection of additional 10 equipments - RS485 communication standard Speakers SP02 Traditional and vandal proof keyboard VS01 Installed into the queuing terminal or above the false ceiling, the speakers will play a signal every time a new customer is called and a ticket number is displayed on screens. If the CDS Voice software module is used, the customers will be called using a multiple language voice calling feature. For SmartQ or MultiQ If the use of the ticket dispenser or information kiosk requires data entry it is possible to install the original QWERTY keyboard besides or instead of virtual keyboard. In case the terminal might be exposed to vandalism we suggest the application of vandal proof version. 63 QUEUE MANAGEMENT SYSTEMS / ACCESSORIES Uninterruptible power supply Q-UPS The uninterruptible power supply installed into the queuing terminal has two major duties. Firstly will protect the terminal from any potential damage caused by distorsion in the electrical network (e.g. Voltage spikes caused by lightning). Secondly, during short blackouts will supply energy to keep the terminal running and during long blackouts will allow time for data to be saved and the system to be shut down securely. Features: - 650VA capacity - approx. 5-10 min. backup time - Efficiency even 97,8% - Battery charging time: 8 hours GSM gateway Q-GSMG Used in conjunction with CDS SMS and CDS Booking SMS software modules The GSM gateway will allow the SMS/Text booking and alert software applications to run. In order to operate the device, a SIM card and a mobile account, at one of the preferred operators will be needed. The SIM card will be procured and the related fees will be supported by the end-user. Barcode scanner Using the barcode scanner, documents, ID’s or cards containing barcodes could be read and their owner identified. The application area is very wide, Q-BCSC from the banking and retail, through healthcare, to the governmental sector. Features: - Reading of 1D and 2D barcodes - Omni directional reading - Built-in LED light - Imaging characteristics: 640x480p resolution Passport and ID scanner Using the passport and ID scanner the identification of the clients can be done before taking a ticket, shortening the waiting time and making the service faster. It is an ideal solution for embassies, local authorities, governmental Q-PSSC institutions or at any customer services where such an identification method is used.. Features: - Full page passport/ID scanner (IR and natural light source) - e-Passport (biometric chip) RFID reader - 300 dpi resolution - 100x130mm reading window - No moving parts 64 QUEUE MANAGEMENT SYSTEMS / ACCESSORIES Web camera Q-CAM The web camera creates the possibility of communication between the customer and staff when used as part of the Virtual Staff solution. The web camera will be useful also in kiosk applications where video recording or picture taking is required, like creation of entry badges or client cards. Features: - 1080p HD resolution - Automatic focus - Built-in microphone - Wide optics - Good quality image even in poor light conditions Microphone Q-MIC Paper roll TP80 The microphone creates the possibility of communication between the customer and staff when used as part of the Virtual Staff solution. The microphone will be useful also in kiosk applications where voice recording is required, like recording of client feedback or complaints. The Onlinet paper rolls by their ideal composition will guarantee a smooth running and a long lifetime of the ticket dispenser. Using the not appropriate type of paper could cause faults of the ticket printer, will require more regular cleaning and maintenance, shortening the lifetime of the device. The back of the paper rolls can be customized with logos, graphics and text. - 3” width - 130m length - approx.1300 tickets (in case of 10 cm ticket length) Magnetic foil as unique advertising tool MF23 Used in conjunction with MultiQ The front cover of MultiQ is big enough to become an advertising platform. Make your system unique and approach your customers with an eye catching advertising. Any colorful and unique graphic element or composition can be printed on the foil. The foil itself is made of a strong vinyl that sticks to the metal cover just as a fridge magnet, so its application or exchange does not require a specialist. It is an ideal solution during campaigns, promotions, product introductions, brand awareness building or just simply to provide a unique outfit. 65 Self-service and information kiosks What is this? First of all, is a solution by which your customers have access to information and can make transactions, increasing the turnover and customer satisfaction. In the same time your staff relieved from many routine tasks, like answering general questions, will spend their valuable time with the real customers. Secondly is an IT system with hardware and software components, which consists of the following elements: Information or self-service kiosk Secure browser or tailor-made application How does it work? The information kiosk can be placed in a customer waiting area, the shopping space of a supermarket, in a mall, in the lobby of a hotel or office building and with special outdoor case even on airports, subway stations or on a walking street. The touchscreen of the kiosk represents the navigation surface, by which the user can get the requested information. Equipped with card reader, keyboard, camera or even printer, can be used as a transactional kiosk. From the simple internet kiosk or tourist information point to the bank account statement printing, the kiosk’s applications has no limits. What benefits will it bring to you? S ervices accessible even 24/7 (outdoor kiosk) Staff relieved from many routine tasks Increased number of daily transactions Unique advertising tool More positive company image Increased sales efficiency Increased revenue SELF-SERVICE AND INFORMATION KIOSKS 66 The tireless workforce How many more customers would you be able to serve, if you had one more helper or your opening times were longer? Maybe you will never know. As an information kiosk will be available for those who are only visitors today, but could turn into customers tomorrow. As a self-service kiosk will be available for those clients who are in a hurry or for whom you haven’t got enough time. SmartQ / IQ Max 12 SQ19-A-0-0 / IQ12-W-0-0 SELF-SERVICE AND INFORMATION KIOSKS KIOSKS KIOSK IS AN ADDITIONAL HELPER WHO WILL SERVE YOUR CUSTOMERS BESIDES OR INSTEAD OF YOU. 67 SmartQ / iQ Max Features and benefits The cure for „time Daily, there could be dozens of people who, with their repeated thieves“ questions and demand for general information, will steal your staff’s precious time. Using the kiosk, the staff could spend their valuable time with real customers, ready to buy, while the kiosk will serve the visitors and those with a general interest. No stop While designing the kiosk, one of the important issues was safety. The - No loss robust metal housing and the optional vandal-proof keyboard, even when hardly used on a daily basis, can guarantee a long life with a proper operation. In this way, there is no stop, no empty cycle, no loss. Faster means Some services required by customers can be handled quickly without more the intervention of a human being. The kiosk makes the queues shorter, the administration and service faster and the number of customers served in a day higher. As a result, the income will increase and the cost to get a client will decrease radically. 68 SELF-SERVICE AND INFORMATION KIOSKS / KIOSKS The perfect workforce How many clients are you loosing just because you do not have time for everybody? How many times do you repeat the same answers for the same questions in a day, instead of serving your real clients, ready to buy? Imagine that you have an employee, who answers all the questions of the visitors, serves your clients, never gets tired, never takes a coffee break and is always willing to work overtime. ExeQ / MultiQ EQ19-W-0-0 / MQ23-A-0-0 SELF-SERVICE AND INFORMATION KIOSKS KIOSKS A NEW EMPLOYEE MEANS MORE WORK DONE AND MORE INCOME. MEANS MORE WAGES AND TAXES ALSO. WELL, SOMETIMES IT DOESN’T! 69 ExeQ / MultiQ Features and benefits Master of routines The main task of the kiosk is to provide information which eases the staff’s work, handling most of the routine tasks. The staff could spend it’s valuable time with real customers, ready to buy, while the kiosk will serve the visitors and those with a general interest. Ready for The kiosk as an option can be equipped with printer, card reader, everything biometric or barcode reader, proximity sensor, webcamera and speakers. In this way your customers will not only have access to information, but will be able to make transactions or to purchase using the kiosk. Fast Lane for your Some services required by customers can be handled quickly without customers the intervention of a human being. The kiosk makes possible for your customers to use a „fast lane“ when requiring your services. The queues will be shorter, the administration and service faster and the number of the served customers in day will increase exponentially. 70 SELF-SERVICE AND INFORMATION KIOSKS / KIOSKS Masterclass of information display Sharing information and documents with clients is an essential part of every business. Small places or large numbers of requests served in parallel requires an efficient, space saving, but comprehensive solution. Elegance and state-of-the-art technology meets in this wall mounted kiosk. WEBTOUCH W T23-W SELF-SERVICE AND INFORMATION KIOSKS KIOSKS WEBTOUCH IS A PRACTICAL AND ELEGANT DOCUMENT MANAGING AND DISPLAYING TERMINAL, WHICH IS EASY-TOUSE, SAFE AND ALSO CLIENT AND ENVIRONMENT FRIENDLY. 71 WEBTOUCH Features and benefits Easy-to-use Using the WebTouch terminal’s touchscreen and user friendly web based application, searching, managing or displaying documents becomes not more than a child’s play. Maximum Documents are displayed in a pdf format, using a secure browser. This security way, the documents can be read by the clients without the option of making any changes in them or navigating to other webpages. Cost efficient The heart of WebTouch terminal is specially designed and purpose built operation hardware that operates using low energy, able to display documents stored on a central server via Internet, without the necessity of using a PC. 72 SELF-SERVICE AND INFORMATION KIOSKS TECHNICAL SPECIFICATIONS S creen: 23” touchscreen C haracteristics: Special PC free hardware with custom developed integrated board V GA connector H DMI In/Out U p to 4 USB 2.0 connections A udio out / Microphone in m icroSD socket 1 0/100 Ethernet connection S oftware: Android or LINUX operating system O PERA or other web browser P DF reader O ptional virtual keyboard RECOMMENDATIONS B anks, Building societies Insurance companies Shoe and fashion stores Mobile, internet, cable tv suppliers Self-service restaurants, small and medium sized shops Galleries, museums Travel agencies, tourist information points, car rentals City and District Councils R egistry/Tax Office Solicitor and Notary Public offices Malls, Supermarkets Store chains Healthcare institutions eneral practitioners G Real estate agencies Consulates, Embassies Ministry buildings 73 SELF-SERVICE AND INFORMATION KIOSKS / SOF T WARE CDS LOGIN Access Control System CDS3-L The purpose of the application is to register and identify visitors. After entering the building or office, visitors, with the help of a touch screen terminal can type in their personal data, while a photo is taken of them. This information is used to create and print a badge. Simultaneously with the creation of the badge, the start of the visit will be logged. When leaving the building, the system logs the visitor out by either manually typing in the badge code or optionally scanning the barcode on the badge (if the touchscreen kiosk has a barcode reader). The number of visitors can be accurately determined on a statistics interface. Visitor history reports can be created. SOFTWARE FEATURES 74 R egistration of personal data P icture shot E ntering and leaving time logs B arcode scanning (optional) P rocess can be customized D esign can be customized SELF-SERVICE AND INFORMATION KIOSKS / SOF T WARE Secure Browser SB One of the most common use of an information kiosk is the display of a specific website (for example a company website, a virtual map, a picture gallery, etc.). Specially designed websites offer users the possibility of navigation on multiple pages, gathering the required information. While displaying a specific website with a specific content it is important to block any user attempt of navigation to a different website or closing the browser. Secure Browser™ offers the ability to control where the user navigates on the internet through the use of key words and specified URLs. Secure Browser has many security features like locking down or controlling other browsers and the ability to make itself the only allowed application. The administrator can also lock Secure Browser so none of the settings can be touched or the application exited. Secure Browser has the ability to start together with Windows and load the pre-defined website. SOFTWARE FEATURES C ustomizable list of specified URLs and keywords E asy to use interface P assword needed for entering and modifying settings P assword for opening/closing Secure Browser A bility to lock kiosk so other programs can’t run except Secure Browser F ull screen restricted mode R estricted web access to specified sites only R estrict other Browsers as well to specified keywords and sites only 75 76 Digital Signage What’s this? How does it work? What benefits will bring to you? Digital signage solutions enable interactive and eye-catching communication which, by emerging from the abundance of adverts, advertises Your message. T he digital poster is a device which draws attention by its fascinating imagery. Interactive window display serves customers beyond closing time thus supporting sales. Both solutions involve hardware and software components. F unctioning as the descendants of the classical, paper-based posters, the digital poster integrated with customer management system displays targeted content which can be controlled and overridden. T he navigation on the touch screen shop window is similar to the use of computer mice. The device including the foil is placed within the display window. y our expenditures decrease it provides a 24-hour long service for your customers it sends your customers targeted messages the efficiency of service increases it disencumbers administrators DIGITAL SIGNAGE 77 78 Posters in the digital age A large crowd of potential customers are passing by the classic, printed advertisements uninterested, even if some of them are very creative. The question is rightful, that in which proportion the investment of money, time, energy and workforce will return? But it is more important to know, if these advertisements are reaching their goal in waking up the interest and attention of a customer. The digital poster is a solution that, with its dynamic content can wake-up, catch and keep active the attention of a potential customer even if the customer is sitting in a client waiting area or walking down the street. DIGITAL SIGNAGE DIGITAL SIGNAGE DIGITAL POSTER YOUR ADVERTISEMENTS DON’T WHISPER ANYMORE, BUT THEY ADDRESS CUSTOMERS THROUGH A MEGAPHONE. 79 átszható formátumok: DIGITAL POSTER yfélhívó integráció esetén: edi méretek, külön kérésre rendelhetõk. ** Bizonyos feltételek figyelembevételével Features and benefits Aluminum profilos burkolattal PC videóformátumok (videólejátszás) PC képformátumok (képlejátszás) Animált prezentációk Közvetlen VHS/DVD/Bluray lejátszás (HD minõségben is)** TV csatornák megjelenítése** Legutóbbi 3-5 hívószám megjelenítése Új hívás megjelenítése külön ablakban Figyelemfelkeltõ hangjelzés híváskor Akár 4 különálló, futó szövegsáv megjelenítése Saját logó, arculat, szín, betûkészlet használata Falra szerelt Menyezetrõl lógatott Talpon álló Váltsa valóra álmait! Akciós diákhitelek Aug.31-ig Részletekért érdeklõdõjön bankfiókunkban! N Fakerettel Fast and efficient Refreshing, rescheduling or completely renewing the content of the digi- REDAPPLE N Y E L V I S K O L A Korai szüret tal posters is just a matter of a few moments, even in a country-wide network. In this way, your commercials, announcements, marketing or promotional messages will reach your customers before your competiUTAZÁSI IRODA tors. WorldTraveler Spectacular The classic paper-based posters, besides having a questionable effiakció! savings ciency, have the disadvantage of high additional costs. With the digital 0% minden új hallgatónak Szept.10-ig! lis plakát NAVIGÁTOR BANK poster you can save the printing, distribution, display and related adLast minute utak már 19.900 Ft-tól! ministration costs. Above all, the distribution of boltunkban! the content in multiple Kérje részletes tájékoztatónkat locations is just a matter of a few moments. Targeted Integrated with the ONLINET Queue Management System, the digital messages poster serves to display the ticket numbers in a queue too. In addition to this, the commercials can be played automatically in an order that covers the actual needs of your customers. In this way, your messages, commercials will have bigger effect, creating higher sales impulses. 80 DIGITAL SIGNAGE / DIGITAL POSTER TECHNICAL SPECIFICATION Standard screen sizes: 32” - 37” - 42” * Mounting types: Wall mounted, free standing and ceiling hanged Playable formats: PC video formats(video playlist) PC picture formats (picture slideshow) Animated presentations Direct VHS/DVD/Bluray play (even in HD quality)** Display of TV channels** Integrated to a Queue Management System: Display of the last 3-5 ticket numbers called Display of new call in a separate window Warning sound when a new customer called Even 4 tickers at the bottom of screen Company logo, image, colours and fonts RECOMMENDATION Banks, Building societies Insurance companies T elecommunication companies Mobile, internet, cable tv suppliers Fashion stores Beauty shops Cinemas, theatres, concert halls Travel agencies, tourist information points City and District Councils Registry offices Tax, Custom and Revenue Offices Solicitor and Notary Public offices Malls, Supermarkets Store chains Restaurants, bars, pubs Educational institutions Real estate agencies Conference and sport centers * Other sizes are upon request. ** Some restrictions may apply 81 DIGITAL SIGNAGE / DIGITAL POSTER 82 ACCESSORIES AND OPTIONS P erformant PC as multimedia server Branded models, that allow even a 24h operation. Stores multimedia materials O nlinet OMP and OMM software A multi-functional application that allows the play, the scheduling and refresh of multimedia materials stored on the server D igital media player Special, PC replacement hardware, with Media Management software RELATED SERVICES Consulting Site survey, planning Installation, commissioning, training Maintenance, remote support, repairs Spare parts supply Operation Custom development and design Integration to existing IT systems C eiling and wall mounting support, floor stand F ront and back aluminium cover W ooden frame Uniquely designed frame or cover From passer-by to regular customer How many clients are visiting you after the opening hours? How many decided to buy, order or sign a contract after the opening hours, just yesterday? How about last week or last year? How many were choosing one of your competitors after all this? Imagine that you have a helper, who remains there after the opening hours to inform the visitors and serve your clients. Even 24h a day. Everyday during the week. EVERYDAY DURING THE YEAR. INTERACTIVE WINDOW DISPLAY DIGITAL SIGNAGE INTER AC TIVE WINDOW DISPL AY THIS IS HOW SIMPLE PASSERS-BY WILL BECOME YOUR CLIENTS! 83 INTERACTIVE WINDOW DISPLAY Features and benefits Customers from The interactive window display adresses the passers-by, the potential passers-by customers on the street. Compared to the static, paper based posters, a dynamic content will make a product, a service or a campaign more attractive. The interactivity will make possible for the customer to become a part of it, to model it, instead of being just passive viewers. 24h The working times will not end during the afternoon and the week will opening not end on Friday anymore. The interactive window display makes possible for your customers to be informed and make transactions after the opening hours or even on weekends. During the working hours it will release your staff from many routine tasks, in order to spend more time with real customers. Safe The operation of the interactive window display is fully safe, as all of its operation components including the touch foil are placed inside the window glass. In this way, the whole system is protected against vandalism. 84 DIGITAL SIGNAGE / INTER AC TIVE WINDOW DISPL AY TECHNICAL SPECIFICATION Detection method: Projected Capacitance Touch technology with sensing wires Fixing surface options: Metal free, smooth glass and bulletproof glass* Touch foil type: Permanent and removable Position accuracy: 3 mm absolute, 1mm relative, no drift Alignment: Through software drivers Sensitivity: Configurable, depending on glass thickness (gloved hand too) Speed of response: 18-50 ms (depending on glass thickness) Output: USB 2.0 Drivers: Windows XP/Vista/7 Restrictions: For double glazing glass preliminary test is recommended! No polycarbonate and acrylic surfaces! When using a TV, only LCD, no Plasma! SIZES Standard sizes**: 30”- 40” - 50” Max. sizes: permanent foil: 144” removable foil: 116” Temperature range: -10oC / +70oC Humidity range: 0-95% , unaffected by condensation Light transmission: typically better than 93% RECOMMENDATION Banks, Building societies Insurance companies T elecommunication companies Mobile, internet, cable tv suppliers Fashion stores Beauty shops Cinemas, theatres, concert halls Travel agencies, tourist information points City and District Councils Registry offices Tax, Custom and Revenue Offices Solicitor and Notary Public offices Malls, Supermarkets Store chains Restaurants, bars, pubs Educational institutions Real estate agencies Conference and sport centers * Only for removable foils. **Other sizes upon special request . 85 DIGITAL SIGNAGE / INTER AC TIVE WINDOW DISPL AY 86 ACCESSORIES AND OPTIONS I ndustrial LCD TV Sizes: 32”-37”-42”, branded models, that allow even a 24h operation I ndustrial projectors Branded models, that allow even a 24h operation P rojection foil Sizes: 30”-40”-50” P erformant PC as multimedia server Branded models, that allow even a 24h operation. Stores multimedia materials RELATED SERVICES Consulting Site survey, planning Installation, commissioning, training Maintenance, remote support, repairs Spare parts supply Operation Custom development and design Integration to existing IT systems nlinet OMP and OMM O software Digital media player A multi-functional application that allows the play, the scheduling and refresh of multimedia materials stored on the server Special, PC replacement hardware, with Media Management software C eiling and wall mounting support For LCD and projector F ront and back aluminium cover (LCD) W ood frame (LCD) Advertisement that reaches its target Either you are already using or just planning to introduce LCD or Plasma screens with running commercials, the question is: ”How will the operation of the whole system be efficient?” ”Will I have a return on investments?” ”How will the commercials reach their objective?” ”Is my sales going to grow?” The customer’s stimulus threshold is getting higher and even if we admit it or not, the customers become bored of the commercials running in an endless loop. OMP/OMM CDS3-S / CDS3-DSS DIGITAL SIGNAGE SOF T WARE THE OMP/OMM(ONLINET MEDIA PLAYER/ONLINET MEDIA MANAGER) SYSTEM INTEGRATED WITH THE ONLINET QUEUE MANAGEMENT SYSTEM HELPS IN STICKING YOUR CUSTOMER’S EYES TO THE SCREEN, PLAYING A CONTENT IN WHICH THEY ARE INTERESTED AND BRINGING MUCH MORE NEW ORDERS TO YOU. 87 OMP/OMM Features and benefits Stick to the The customers become indifferent towards the commercials running on screens an endless loop. The ONLINET OMP / OMM system makes it possible to display, besides commercials, ticket calling and other information (e.g. exchange rates, announcements, news) on the same screens. The customers eyes will surely stick to the screens. Targeted Using the ONLINET OMP/OMM system, the commercials can be played messages automatically in an order that covers the actual needs of your customers. In this way, your messages, commercials will have bigger effect, creating higher sales impulses. Central management and The creation of playlists, timings for commercials, videos or images and statistics sending them to even multiple locations can be done from a central location. Statistics will be created about the frequency and timing of the content that was played, separately for each location. These can join the queuing system statistics, giving a clear picture of the results of a specific campaign. 88 DIGITAL SIGNAGE / SOF T WARES TECHNICAL SPECIFICATION Components: Media Server (hardver) OMP - ONLINET MEDIA PLAYER (software) OMM - ONLINET MEDIA MANAGER (software) Playable formats: PC video formats(video playlist) PC picture formats (picture slideshow) Animated presentations Direct VHS/DVD/Bluray play (even in HD quality)* Display of TV channels* Information display: Display of the last 3-5 ticket numbers called Display of new call in a separate window Warning sound when a new customer called Even 4 tickers at the bottom of screen Company logo, image, colours and fonts Setup options: Creation of branch groups Creation of screen, panel and ticker groups Creation of campaign and campaign groups Creation of playlists Define „expiry terms“ for playlists Statistics: Media content that was played (by branch, by screen, by period of time) Detailed data for campaigns and campaign groups Monitoring: Currently playing media content Current screen status Current status of campaigns and campaign groups Alerts on reaching preset limits Design functions: Size of panels and tickers Colour palette for panels and tickers Font type for panels and tickers Possibility of displaying automatically data received online * Some restrictions may apply RECOMMENDATION Banks, Building societies Insurance companies T elecommunication companies Mobile, internet, cable tv suppliers Fashion stores Beauty shops Cinemas, theatres, concert halls T ravel agencies, tourist information points City and District Councils Registry offices Tax, Custom and Revenue Offices Solicitor and Notary Public offices Malls, Supermarkets Store chains Restaurants, bars, pubs Educational institutions Real estate agencies Conference and sport centers 89 DIGITAL SIGNAGE / SOF T WARES ACCESSORIES AND OPTIONS M EDIA SERVER Branded PC models, that allow even a 24h operation. Stores multimedia materials L CD/Plasma screens 32” - 37” - 42” standard or custom sizes on request C eiling and wall mounting support, floor stand F ront and back aluminium cover Wooden frame U niquely designed frame or cover RELATED SERVICES Consulting Site survey, planning Installation, commissioning, training Maintenance, remote support, repairs Spare parts supply Operation Custom development and design Integration to existing IT systems COMPLEMENTARY SOLUTIONS CDS MEETING meeting room occupancy CDS3-MT The purpose of the “Meeting Room Occupancy Display” application is to offer an elegant and innovative way of managing and informing the staff and visitors of a company about the status and planned meetings in the company’s meeting rooms. The application uses the data inserted by users in the MS Outlook Calendar with connection to an Exchange Server. The information is displayed on an LCD or Plasma screen installed near the entrance of each meeting room. The application can handle virtually unlimited number of meeting rooms. SETTINGS SOFTWARE REQUIREMENTS T ime interval displayed (today or a longer period) D ata refreshing frequency M eeting room name customization icrosoft Windows XP SP3 M operating system or newer Microsoft.NET Framework 3.5 SP1 C reation of meeting room groups C reation of meeting room priorities icrosoft IIS 5.1 or newer M Microsoft SQL server 2005 Express 91 COMPLEMENTARY SOLUTIONS VIRTUAL ASSISTANT VA Coming from its name, virtual assistants replace administrators taken from life in customer services or at certain counters. One of the reasons for this is that there are insufficient number of experts who could provide special services. So these services can only be accessed where the experts are physically present. By virtual assistants, you can overcome these difficulties, as any service can be provided without the need for physical contact. HOW IT WORKS: One possible way is to integrate virtual assistants into the customer management system. After choosing the required service and receiving the ticket with serial number, the customer is waiting similar to other customers. As the service chosen is not provided in that particular venue, the customer is called to a virtual counter. The virtual counter is either a touch-screen kiosk or a large screen LCD monitor. Irrespective of the communication method (voice, video, and text messages), the system has the following accessories: camera, microphone, speakers, keyboard, TYPICAL ELEMENTS OF THE SYSTEM 92 Q ueuing terminal L CD screen C amera M icrophone and possibly a printer. The virtual assistant sees that there is a customer to be served and (s)he initiates the call from the distance. The customer sitting in front of the screen can talk to the administrator as if (s)he was physically there. At the end of service, the administrator can print the documents and the tear-sheet that the customer can take over at the virtual counter. S peakers P rinter/Scanner S oftware COMPAR ATIVE CHART QUEUE MANAGEMENT SYSTEM FEATURES iQ7 iQ Max10 SmartQ MultiQ EXEQ PC inside – X X X X Non-PC based X – – – – Wall mounted or desktop X – – – – Touchscreen 19" – – X X X Touchscreen 23" – – – X – Touchscreen 32" – – – X – Ticket printer 3" X X X X X A4 size printer – – – Contactless card reader – – – Engine driven card reader – – – Corian case X X – – X Metal case – – X X – Barcode reader – – – – Passport scanner – – – – Camera – – – – Microphone – – – – Speakers – – – – – – – – CDS queuing software - only basic modules – X X CDS queuing software - all modules – – Cover in custom color Magnet foil signage UPS SYMBOLS – NOT SUPPORTED X X X SUPPORTED, DEFAULT SUPPORTED, OPTION 93 w w w.onlinetgroup.com