Download Entone Amulet User`s guide

Entone Set Top Box User’s Guide
“Totally Local, Simply Brilliant”
INTRODUCTION
Welcome
to
CommVision
IPTV!
KPU
is
committed
to
bringing
you
state‐of‐the‐art
technology
and
exceptional
value.
With
KPU
CommVision
IPTV
you
get
100%
digital
quality
programming,
an
interactive
program
guide,
CD‐quality
music
channels,
on‐screen
Caller
ID,
parental
controls
and
more!
Please
review
the
information
on
the
next
page
with
our
technician.
This
information
will
insure
that
you
have
been
provided
the
materials
and
instruction
to
start
enjoying
your
new
service.
KPU
CommVision
Customer
Support
907‐228‐5474
Billing
and
Account
Information
Monday
–
Friday:
9:00
am
–
6:00
pm
Saturday:
10:00
am
–
4:00
pm
Technical
Support
611
or
907‐225‐2111
Ext
1
or
email:
[email protected]
Monday
–
Friday:
8:00
am
–
9:00
pm
Saturday
‐
Sunday:
11:00
am
–
9:00
pm
Office
Location
2417
Tongass
Ave.
(The
Plaza)
Monday
–
Friday:
9:00
am
–
6:00
pm
Saturday:
10:00
am
–
4:00
pm
Website
www.kpunet.net
Welcome
Your
TVs
are
programmed
as
follows:
TV
TV
1
TV
2
TV
3
TV
4
Location
Channel/Input
TV
Programming
Code
Modem:
Model
Location
Wired/Wireless
Set
Top
Boxes:
TV
TV
1
TV
2
TV
3
TV
4
Model
SD/HD
PVR
Your
PINs
are
currently
set
to:
Purchasing
PIN
Installation
Checklist:
□ Installation
Summary
Sheet
□ TV
Locations
and
Setup
□ Personal
Identification
Numbers
(PIN)
□ Remote
Control
Quick
Reference
Guide
□ Turning
System
On/Off
□ Common
Remote
Functions
• Guide
• Menu
• Music
• VOD
□ Caller
ID
(if
applicable)
□ Channel
Lineup
□ DSL
Authentication/
Speed
Test:
_______________
□ HD
Setup
• Aspect
Ratio
and
Resolution
• Stream
Enablement
□ Customer
Support
□ Help
Table
of
Contents
Introduction
Equipment ................................................................ 1‐2
The
Remote .............................................................. 3‐4
Getting
Started ......................................................... 5‐6
Parental
Controls ...................................................... 7‐8
PIN
Settings............................................................... 8
Menu ........................................................................ 9
Interactive
Program
Guide
(IPG)............................... 10‐11
Favorites ................................................................... 12
Auto
Tune
&
Reminders ........................................... 12
Music ........................................................................ 13
Video‐On‐Demand
(VOD) ......................................... 13‐14
Pay‐Per‐View
(PPV)................................................... 14
Caller
ID .................................................................... 15‐16
Closed
Captioning ..................................................... 16
HDTV:
Aspect
Ratio
&
Resolution ............................. 16‐17
Personal
Settings
System
Features
Appendix
A:
PVR
Recording ................................. 18‐26
Appendix
B:
Troubleshooting............................... 27‐29
Introduction
Front
of
Entone
Amulet
Part
Name
1.
2.
Standby
Switch
Standby/On
Indicator
3.
Front
Panel
Display
4.
5.
IR
receiver
Arrow
keys
6.
7.
OK
button
Reset
Pin
Hole
Description
Power
up
or
put
Amulet
in
standby
mode.
Amber
in
standby
mode
and
starting
Green
when
started.
Start‐up
messages
Clock
after
starting
Remote
control
IR
receiver
UP
arrow
for
setting
HDMI
and
Component
resolution.
Trigger
remote
registration
mode.
Restart
Amulet.
Cables
1.
2.
3.
4.
5.
Ethernet
Coaxial
Cable
Telephone
Cord
Left
and
Right
Audio
and
Component
Video
Power
Cord
Page
1
Equipment
Back
of
Entone
Amulet
Part
Name
Description
1.
2.
3.
4.
5.
6.
7.
8.
Digital
Audio
S‐Video
Audio
Left/Right
Video
Y
Pb
Pr
Optical
Audio
HDMI
Ethernet
9.
RF
TV
S/PDIF
digital
coaxial
RCA
audio
output
S‐Video
output
Composite
audio
output
Composite
video
output
Component
video
output
S/PDIF
digital
optical
audio
TOSLINK
output
HDMI
output
RJ45
plug
for
connecting
to
ADSL
modem
or
network
access
equipment
Type‐F
connector
for
RF
TV
output
(factory
set
to
channel
10)
Type‐F
connector
for
HomePNA
coaxial
output
(optional
feature)
RJ11
plug
for
connecting
HomePNA
phone
wire
output
(optional
feature)
DC
power
jack
10. Coax
out
11. To
Line
12. DC
input
Page
2
Equipment
Remote
Remote
Buttons
Description
Special
Key
reserved
for
remote
programming
functions
Changes
the
current
A/V
input
of
the
selected
device.
INPUT
+
MENU
triggers
STB
User
Menu.
Displays
on‐screen
information
about
the
current
INFO
television
program.
Reserved
for
future
use.
LANG
Displays
the
on‐screen
television
guide
which
provides
GUIDE
information
about
current
and
future
television
programming.
Buttons
used
for
VCR/DVD
play/stop/ffwd/rwd/pause.
VCR/DVD
Controls
These
buttons
can
be
also
be
used
for
VCR‐like
controls
with
VOD
services.
Executes
the
currently
selected
menu
option.
OK
Confirms
the
channel
number
entered.
ENTER
Displays
the
VOD
menu.
MOVIES
Returns
user
to
live
programming.
DTV
Displays
the
PVR
Menu.
RECORD‐IT
Reserved
for
future
use.
RESERVED
USE
KEY
Turns
the
currently
selected
service
on
or
off.
POWER
Selects
the
device
that
you
would
like
to
control.
DEVICE
KEYS
(STB/TV/AUX)
Displays
the
on‐screen
menu.
MENU
Exits
the
current
menu
option.
EXIT
Changes
the
channel
up/down.
Page
up/down
in
the
CH
Guide.
Changes
channel
to
the
most
recently
viewed
channel.
LAST
Raises
or
lowers
volume
of
the
currently
selected
device.
VOL
Navigates
right,
left,
up,
down
in
the
on‐screen
guide.
NAVIGATION
KEYS
SPECIAL
FUNCTION
Access
to
special
menu
items
and
views.
1. SETUP
2. INPUT
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
KEYS
22. NUMBERED
BUTTONS
23. MUTE
24. MEDIA
25. MUSIC
26. PHONE
27. HELP
Allows
direct
access
to
specific
channels
and
menu
items.
Turns
off
the
volume
of
the
currently
selected
device.
Not
used.
Displays
available
music
channels.
Displays
the
Caller
ID
menu.
Displays
the
on‐screen
help
menu.
Page
3
The
Remote
1
13
14
2
15
3
16
4
17
5
18
6
19
7
20
21
22
8
23
24
9
10
25
11
26
12
27
Page
4
Getting
Started
Turning
on
the
System
The
universal
remote
provided
allows
you
to
navigate
through
the
Digital
TV
functions
and
also
control
the
volume
and
power
on
your
television.
entone
URC
Plus
–
B
Series
1.
2.
1.
2.
To
turn
the
system
ON:
Press
TV,
then
PWR
on
the
remote
to
turn
on
the
television.
Press
the
STB
button
then
PWR
to
initiate
control
of
KPU
Commvision
functions.
To
turn
the
system
OFF:
Press
the
STB
button
then
PWR
to
turn
off
the
Set
Top
Box.
Press
TV,
then
PWR
to
turn
off
the
TV.
URC
Plus
Troubleshooting:
When
turning
on
the
system,
if
a
screen
appears
prompting
you
to
press
PWR,
verify
that
you
are
in
STB
mode
by
pressing
the
STB
button.
Then
point
the
remote
away
from
the
TV
and
press
PWR
again,
to
activate
the
Set
Top
Box.
Page
5
Getting
Started
Remote
Control
Use
the
remote
arrow
keys
to
navigate
interactive,
on‐screen
menus.
When
the
curser
moves,
a
highlight
appears
around
selected
items.
Feature
buttons
on
the
remote
(DTV,
Music,
etc.)
jump
directly
to
a
particular
service.
See
page
3
for
a
complete
description.
Navigating
with
the
Remote
1. Use
the
remote
arrow
keys
to
move
the
cursor.
The
selected
item
will
be
highlighted
in
white.
2. Press
the
OK
button
on
the
remote.
An
action
occurs
and
the
screen
changes.
Remote
Codes
The
remote
is
capable
of
controlling
additional
home
electronics
such
as
your
TV,
DVD
or
Stereo.
Refer
to
the
included
Remote
Programming
instructions
for
additional
information
on
how
to
program
the
remote.
Programming
instructions
are
also
available
at
www.entone.com/assets/File/Reference_Guides/Amulet_User_Guide_v1_6_1.pdf
Personal
Identification
Number
A
4‐digit
personal
identification
number
(PIN)
is
issued
at
the
time
of
installation
(See
Welcome
page).
Your
PIN
is
used
to
rent
movies
and
set
parental
controls
for
TV
programs
and
movie
ratings.
When
required,
an
on‐screen
message
prompts
you
to
enter
the
PIN
using
the
remote.
As
a
security
measure,
asterisks
appear
as
the
numbers
are
entered.
If
the
wrong
PIN
is
entered,
a
message
prompts
re‐entry.
Note:
You
can
change
or
inactivate
the
PIN.
See
page
8
for
details.
Page
6
Personal
Settings
Parental
Controls
Use
Parental
Controls
to
set
maximum
viewable
ratings
for
movies
and
TV
programs,
as
well
as
prevent
unrated
TV
shows
from
displaying.
A
valid
PIN
is
required
to
alter
Parental
Controls.
Set
Parental
Controls
1.
2.
3.
4.
Press
MENU
on
the
remote.
Select
ACCOUNT
INFO/SETTINGS,
then
PARENTAL
CONTROL.
Select
SETTINGS.
Enable
or
Disable
–
Select
NO
to
disable
parental
controls.
Select
YES
to
activate
parental
control
features
throughout
the
system.
5. Edit
preferences
using
the
directional
arrows
and
OK
on
the
remote
for
the
following:
Movie
Rating
–
Control
viewing
of
programs
below
the
selected
MPAA
ratings
level
(PG‐13,
etc.).
Television
Rating
–
Control
viewing
of
programs
below
the
selected
VCHIP
rating
level
(TV‐14,
etc.).
Lock
Unrated
Shows
–
Select
Yes
or
No
to
restrict
viewing
of
shows
that
are
not
assigned
a
rating.
Show
titles
under
Parental
Control
–
Select
YES
or
NO
to
restrict
showing
titles
in
the
guide.
6. Select
OK
to
save
changes
and
return
to
the
main
menu.
Hide
and
Unhide
Channels
from
the
Guide
1.
2.
3.
4.
Press
MENU
on
the
remote.
Select
ACCOUNT
INFO/SETTINGS,
then
PARENTAL
CONTROL.
Select
HIDE
CHANNELS.
Use
the
directional
arrows
on
the
remote
to
browse
through
a
list
of
available
channels.
Press
OK
on
the
remote
to
select
or
deselect
specific
channels.
5. Select
OK
to
save
channels
and
return
to
the
Parental
Control
menu.
Movie
Ratings
G
PG
PG‐
13
R
NC‐17
NR
General
audience
Parental
guidance
suggested
Parents
strongly
cautioned
Restricted
No
one
17
and
under
admitted
Not
Rated
Page
7
Parental
Controls,
PIN
Settings
TV
Ratings
V
S
L
D
FV
TV‐Y
TV‐Y7
TV‐G
TV‐PG
TV‐14
TV‐MA
Violence
Sexual
Conditions
Coarse
or
Crude
Indecent
Language
Suggestive
Dialog
Fantasy
Violence
All
Children
Directed
to
Older
Children
General
Audience
Parental
Guidance
Suggested
Parents
Strongly
Cautioned
Mature
Audience
Only
PIN
Settings
A
4‐digit
personal
identification
number
(PIN)
is
issued
at
the
time
of
installation
(see
Welcome
page).
When
required,
an
onscreen
message
prompts
you
to
enter
the
PIN
using
the
remote.
As
a
security
measure,
asterisks
appear
as
the
numbers
are
entered.
Change
the
Current
PIN
1.
2.
3.
4.
Press
MENU
on
the
remote
control
Select
ACCOUNT
INFO/SETTINGS,
and
then
PIN
OPTIONS.
Highlight
the
PIN
you
want
to
change
and
press
OK.
Use
the
number
keypad
to
enter
the
new
PIN.
Press
OK
to
confirm
the
change.
Press
the
right
directional
arrow
(
)
on
the
remote
control
to
leave
the
number
field.
5. Select
OK
to
save
changes
and
return
to
the
menu.
Enable/Disable
the
PIN
Warning:
When
the
PIN
is
disabled
you
will
no
longer
be
required
to
enter
a
PIN
when
accessing
and
changing
System
Settings
or
when
making
purchases
such
as
Video
on
Demand
(VOD)
movies.
1. Press
MENU
on
the
remote
control.
2. Select
ACCOUNT
INFO/SETTINGS,
and
then
PIN
OPTIONS.
3. Select
YES
to
Disable
or
NO
to
enable
the
selected
PIN.
4. Select
OK
to
save
changes
and
return
to
the
menu.
Page
8
System
Features
On‐Screen
Menu
Navigate
system
functions
two
ways:
the
on‐screen
main
menu
or
the
remote
feature
buttons.
The
menu
displays:
• List
of
main
features
(DTV,
Music,
etc.)
available
on
the
system.
• Options
for
controlling
how
and
if
the
system
displays
certain
information
(Parental
Controls,
Favorites,
System
Settings,
Change
PIN).
• Account
history
and
more.
Using
the
Menu
1. Press
MENU
on
the
remote.
2. Use
the
directional
arrows
on
your
remote
to
navigate
program
titles
one
channel
at
a
time.
Menu
Structure
Watch
DTV
Search
DTV
•
•
•
•
•
Movies
•
•
Recordings
•
*With
subscription
to
•
PVR
•
Promotions
•
•
•
•
•
•
•
Account
Info/Settings
•
•
•
•
•
•
•
Web
on
TV
•
Music
•
Phone
•
•
Help
•
Return
to
Regular
DTV
Programming
Program
Guide
By
Category
By
Title
By
Keyword
Direct
Access
to
VOD
Movies
Finished
Scheduled
Series
New
Future
Use
Parental
Control
Favorites
Channel
Renumbering
System
Settings
Account
PVR
Settings
(with
subscription
to
PVR)
PIN
Options
Subtitling
Picture
Settings
Closed
Captioning
Caller
ID
Settings
System
Info
Contacts
(currently
unavailable)
Future
Use
Direct
Access
to
Digital
Music
Phone
History
Phone
Book
Direct
access
to
system
help
topics
Page
9
Interactive
Program
Guide
(IPG)
Interactive
Program
Guide
(IPG)
Press
GUIDE
on
the
remote
to
access
detailed
information
for
the
selected
entertainment
feature
(DTV,
Music,
etc.).
The
last
channel
viewed
appears
on
a
smaller
screen
(screen‐in‐screen)
within
the
Guide
so
you
never
miss
what’s
happening
while
you
search
for
what’s
on,
schedule
feature
programs
or
get
more
information.
TV
listings
appear
in
a
grid
format
with
channel
numbers
and
network
call
letters
down
the
left
side
and
times
along
the
top.
Listings
are
color
coded
to
help
you
identify
different
types
of
programs.
Light
Green/Blue
Dark
Green
Red
Light
Green
Dark
Blue
Purple
Normal
Programming
No
Information
Sports
News
Children’s
Movies
There
are
two
preset
guides,
“All”
and
“Subscribed.”
Press
GUIDE
multiple
times
to
toggle
between
them.
“Subscribed”
displays
the
channels
available
in
your
subscribed
package.
“All”
will
display
all
channels
available.
Navigating
Guide
Listings
Use
the
numeric
keypad
to
advance
directly
to
a
specific
channel
or
use
the
Directional
arrows
on
your
remote
to
navigate
program
titles
one
channel
at
a
time.
Use
the
CH
up/down
button
to
advance
a
full
page
of
listings.
Use
the
directional
arrows
to
see
program
listings
in
30‐minute
increments,
for
up
to
one
week
in
advance.
Use
the
keys
to
advance
an
entire
day.
Highlight
a
program
title
and
press
OK.
If
the
program
is
on
now,
you
will
tune
to
it.
If
the
program
will
air
later,
you
will
be
given
options
to
tune
to
the
channel
now
or
set
a
reminder.
Use
the
directional
arrows
and
OK
to
select
desired
action
or
press
EXIT
to
return
to
the
guide.
Page
10
System
Features
Guide
by
Channel
1.
2.
3.
4.
Press
GUIDE
on
the
remote,
use
the
directional
arrows
on
the
remote
to
highlight
a
program
title
that
appears
in
the
desired
channel.
Press
the
RED
circled
button
in
the
middle
of
the
remote
(above
the
number
key
pad).
Use
the
directional
arrows
to
browse
program
listings
in
chronological
order.
Use
the
keys
to
switch
to
the
next
channel.
Press
the
RED
circled
button
again
to
return
to
the
main
Guide.
Program
Information
Highlight
a
program
title
and
press
INFO
on
your
remote
to
see
detailed
program
information.
Use
the
direction
arrow
to
highlight
one
of
the
following
options:
• Watch
CHANNEL.
• Add
REMINDER.
(With
PVR
subscription)
• SERIES
EPISODES
(displays
list
of
all
program
occurrences).
• Press
EXIT
or
on
the
remote
to
return
to
Guide.
Detailed
program
information
can
also
be
accessed
when
not
in
the
Guide.
While
watching
a
program,
press
INFO
on
the
remote
to
display
title
and
duration
of
the
current
program.
Press
INFO
a
second
time
to
display
the
full
program
description.
Favorites
The
Favorites
feature
allows
quick
access
to
your
most
frequently
viewed
channels.
Use
the
default
Guide
to
create
one
for
each
person
in
your
household
(up
to
5)!
Create
a
Favorites
List
1.
2.
3.
4.
5.
6.
7.
8.
Press
MENU
on
the
remote
Select
ACCOUNT/INFO/SETTINGS,
then
FAVORITES.
Highlight
NEW
FAVORITE,
press
OK.
Use
the
displayed
keyboard
to
enter
a
name,
then
select
OK.
Use
the
directional
arrows
to
access
and
scroll
through
the
available
channels.
Highlight
a
specific
channel
and
press
OK
on
the
remote
to
select
desired
channels.
Select
OK
to
save
and
return
to
the
menu.
Press
the
GUIDE
multiple
times
or
Blue
function
button
to
toggle
between
each
created
list
–
including
“All”
and
“Subscribed.”
Page
11
Favorites
&
Auto
Tune
and
Reminders
Channels
not
selected
in
your
favorites
list
will
be
unavailable
to
watch
or
see
in
the
Guide
when
using
the
selected
favorites
list.
Switch
to
subscribed
to
view
or
watch
all
available
channels.
Delete
a
Favorites
List
1.
2.
3.
4.
5.
6.
Press
MENU
on
the
remote.
Select
ACCOUNT
INFO/SETTINGS,
then
FAVORITES.
Select
EDIT
FAVORITE.
Use
the
directional
arrows
to
toggle
between
and
highlight
the
list
you
want
to
delete.
Press
OK.
Press
Red
function
button.
The
CONFIRM
dialog
box
appears.
Select
YES.
Auto
Tune
and
Reminders
Never
forget
when
your
favorite
program
starts.
Schedule
a
Reminder
to
notify
you
before
the
show
starts
or
schedule
an
Auto
Tune
to
have
it
change
the
channel
for
you!
1.
2.
3.
Press
the
Guide
button
to
access
the
DTV
Guide.
Highlight
the
future
program
and
press
OK.
Arrow
to
ADD
REMINDER
and
press
OK.
4.
To
set
a
REMINDER:
Use
the
directional
arrows
on
the
remote
to
highlight
NO
and
press
OK.
To
schedule
an
AUTO
TUNE:
Use
the
directional
arrows
on
the
remote
to
highlight
YES
and
press
OK.
5.
6.
7.
Set
the
notification
or
auto‐tune
time.
Arrow
down
to
“Time
before
program
starts”
to
highlight
and
select
the
+/‐
buttons
to
set
a
time
period
from
1
to
99
minutes.
Select
OK
to
save
your
settings
and
return
to
the
menu.
Press
EXIT
or
directional
arrow
to
return
to
the
Guide.
A
small
clock
will
appear
next
to
the
program
you
have
selected.
When
the
reminder
appears,
select
WATCH
NOW
to
accept
or
DISMISS
to
ignore.
Page
12
Music
&
Video­On­Demand
Music
Access
over
40
different
channels
that
feature
continuous,
commercial
free,
digital
quality
music
in
a
variety
of
genres.
1.
2.
3.
Press
the
MUSIC
button
(bottom
of
remote).
Press
the
GUIDE
button
while
in
this
feature
to
see
a
complete
listing
of
music
channels
by
genre.
Select
the
desired
channel
or
genre
using
the
directional
arrows
and
OK
on
the
remote.
Press
the
DTV
button
on
the
bottom
of
the
remote
to
return
to
regular
TV
programming.
Note:
You
can
also
access
the
music
channels
by
pressing
the
MENU
button
and
selecting
MUSIC.
Video‐On‐Demand
Video‐On‐Demand
movies
and
programs
are
paid
for
at
the
time
of
airing
and
may
be
watched
for
up
to
24
hours.
Complete
Video‐On‐Demand
listings
are
available
in
the
Interactive
Program
Guide.
Renting
a
VOD
Movie
Get
current
movies
and
local
programming
at
the
touch
of
a
button.
1. Press
the
MOVIE
button
the
remote
(bottom
left).
2. Use
the
directional
arrows
to
highlight
the
desired
category,
press
OK:
Menu
By
Category
By
Title
By
Actor
By
Director
Rented
Movie
List
Alphabetical
Category
Events
Free
On
Demand
HD
KPU
VOD
Movies
Premium
Channels
(Search
for
movie
titles)
(Search
by
actor’s
name)
(Search
by
director)
Previously
viewed
movies
(Search
for
movies
alphabetically
Page
13
Events
Specials
Kids
Music
Abient.TV
Discovery
Networks
HD
Movies
Kayhi
Sports
Celebrity
Chef
LiveinKetchikan
Special
Events
HomeGrown
Hometown
Heroes
Monthly
Grind
New
Releases
Library
Independent
En
Espanol
Passion
Zone
Bonus
Footage
Box
Office
Preview
Foreign
Flix
Filipino
Video­On­Demand
&
Pay­Per­View
3.
4.
5.
Use
the
directional
arrows
to
select
a
subject
from
the
displayed
list,
press
OK
on
the
remote.
Continue
to
use
the
directional
arrows
and
the
OK
button
to
navigate
through
all
of
the
screens.
To
return
to
regular
TV
viewing,
press
the
DTV
button
or
EXIT.
Pay‐Per‐View
Pay‐Per‐View
movies
and
programs
are
paid
for
at
the
time
of
airing
and
may
be
watched
once.
Complete
Pay‐Per‐View
listings
are
available
in
the
Interactive
Program
Guide
(channels
970
and
above).
Renting
a
PPV
Event
1.
2.
3.
4.
Press
DTV
on
the
remote,
then
press
GUIDE.
Navigate
using
remote
arrow
keys
or
Page
up/down
to
a
PPV
channel.
Press
OK
on
the
remote.
Select
RENT
PPV.
• If
the
movie
is
in
progress,
a
warning
box
appears
to
confirm
the
purchase.
Options
are
YES
or
NO.
Select
YES
to
continue
with
the
purchase.
Select
NO
to
cancel
and
return
to
regular
programming.
Enter
your
PIN.
Note:
Movies
and
events
are
not
available
to
purchase
until
15
minutes
before
the
start
time.
Cancel
a
PPV
Purchase
You
can
cancel
a
PPV
purchase
before
the
program
begins.
Once
the
program
has
started,
you
will
not
be
able
to
cancel
the
purchase.
1.
2.
3.
4.
5.
Press
DTV
on
the
remote,
then
press
GUIDE.
Use
the
directional
arrow
keys
or
Page
up/down
on
the
remote
to
navigate
to
the
movie
or
event
purchase
you
want
to
cancel.
Once
the
program
is
highlighted,
press
INFO
on
the
remote.
Select
CANCEL
PPV.
Use
the
directional
arrow
keys
and
the
OK
to
select
EXIT
to
return
to
the
Main
Menu.
Select
DTV
in
the
Menu
or
press
the
DTV
button
on
the
bottom
of
the
remote
to
return
to
regular
programming.
Purchase
History
The
Account
section
of
Account
Info/Settings
displays
a
detailed
record
of
your
movie
rentals
(both
VOD
and
PPV)
and
costs
for
the
last
30
days.
This
information
is
for
explanatory
purposes
only.
1.
2.
Press
MENU
on
your
remote.
Select
ACCOUNT
INFO/SETTINGS
and
then
ACCOUNT.
The
Enter
PIN
dialog
box
appears.
Enter
your
PIN.
3. Your
subscription
name
is
displayed.
Review
the
purchased
movies,
view
charges,
titles
and
dates
for
the
last
30
days.
4. Use
the
directional
arrows
and
OK
to
select
EXIT
to
return
to
the
main
menu.
5. Select
DTV
in
the
menu
or
press
DTV
button
near
the
bottom
of
the
remote
to
return
to
regular
programming.
Note:
Setup
Parental
Controls
to
block
and/or
hide
undesired
channels
and
titles.
See
page
7
for
details.
Page
14
Caller
ID
Caller
ID
Caller
ID
on
your
TV
is
available
with
a
subscription
to
the
Caller
ID
feature
on
your
KPU
phone
account.
Enable
or
Disable
Caller
ID
•
•
•
•
Press
MENU
on
the
remote.
Select
ACCOUNT
INFO/SETTINGS,
then
CALLER
ID
SETTINGS.
The
Caller
ID
Settings
screen
appears,
with
the
following
options:
 Display
only
custom
list
(only
displays
number
saved
to
the
PHONE
BOOK).
 Enable/Disable
 Display
only
calling
number
Turn
options
on
or
off,
as
desired,
and
then
select
OK
to
save
changes
and
return
to
the
menu.
Caller
ID
History
You
can
determine
which
numbers
appear
and
how
the
information
is
displayed.
1.
2.
3.
4.
Press
PHONE
on
the
remote,
or
press
MENU
and
select
PHONE.
Press
PHONE
HISTORY.
The
Caller
ID
History
screen
appears
in
reverse
chronological
order.
Scroll
through
the
list
to
review
incoming
calls.
Press
EXIT
or
directional
arrow
to
return
to
the
previous
menu.
Phone
Book/Custom
List
(Create
a
personal
list
of
frequently
used
numbers)
Save
Numbers
from
Caller
ID
History
1.
2.
3.
4.
5.
Press
PHONE
on
the
remote,
or
press
MENU
and
select
PHONE.
Select
PHONE
HISTORY.
The
Caller
ID
History
screen
appears.
Scroll
through
the
list
to
highlight
the
desired
call.
Press
the
Yellow
special
function
button
on
the
remote
to
add
the
number
to
the
phone
book.
Use
the
displayed
keyboard
to
edit
the
name
(if
desired)
the
select
OK.
Press
EXIT
or
directional
arrow
to
return
to
the
previous
menu.
Manually
Add
Numbers
1.
2.
3.
4.
5.
6.
Press
PHONE
on
the
remote,
or
press
MENU
and
select
PHONE.
Select
PHONE
BOOK.
Press
the
Blue
special
function
key
on
the
remote.
The
Enter
Name
dialog
box
appears.
Enter
a
name
using
the
onscreen
keyboard
or
the
number
keypad
on
the
remote.
Select
OK.
The
Enter
Number
dialog
box
appears.
Enter
the
10‐digit
phone
number
using
the
onscreen
keyboard
or
the
number
keypad
on
the
remote.
Select
OK
to
save
and
return
to
the
Phone
Book
list.
Page
15
Caller
ID,
Closed
Captioning
&
HDTV
Delete
Caller
ID
History
When
the
maximum
number
of
calls
is
exceeded,
the
oldest
calls
in
the
History
will
automatically
drop
off.
However,
you
can
delete
specific
calls
from
the
list
at
any
time.
1.
2.
3.
4.
5.
Press
PHONE
on
the
remote,
or
press
MENU
and
select
PHONE.
Select
Phone
History.
The
Caller
ID
History
screen
appears.
Scroll
through
the
list
to
highlight
the
call
you
want
to
remove
from
Caller
ID
History.
Press
the
Red
special
function
key.
A
confirmation
box
appears.
Select
YES
to
confirm
and
delete
or
NO
to
cancel.
Closed
Captioning
To
Enable/Disable
Closed
Captioning:
1.
2.
3.
4.
Press
MENU
on
the
remote
Select
ACCOUNT
INFO/SETTINGS,
and
then
CLOSED
CAPTIONING.
Use
the
directional
arrows
and
OK
on
the
remote
to
Basic
Captioning
(EIA‐
608)
–
Select
CC1
to
enable
or
OFF
to
disable.
Select
OK
to
save
and
return
to
the
previous
menu.
HDTV
High
Definition
brings
TV
viewing
to
an
entirely
different
level.
The
picture
is
crystal
clear
and
brings
the
smallest
detail
to
life.
In
order
to
view
true
HD
you
must
have
a
HD
compatible
television,
access
or
subscription
to
HD
channels
and
the
appropriate
equipment,
such
as
the
Entone
STB
and
preferred
cabling.
Setting
the
Aspect
Ratio
and
Resolution
For
optimal
picture
quality
for
HD
programming
it
is
recommended
that
the
aspect
ratio
be
set
to
16:9
and
the
resolution
set
to
780p*.
1.
2.
3.
•
Press
MENU
on
the
remote.
Select
ACCOUNT
INFO/SETTINGS,
and
then
PICTURE
SETTINGS.
Use
available
options
to
change
TV
aspect
ratio
and
HDMI
output.
Select
OK
to
save
changes
and
return
to
the
main
menu.
HDMI
(Screen
Resolution)
‐
For
Standard‐Def
(SD),
choose
from
480i
or
480p.
For
High‐Def
(HD),
choose
780p.
•
TV
Aspect
Ratio
‐
Select
the
appropriate
option
on
your
TV
to
preserve
the
complete
image.
Widescreen
HDTVs
have
a
16:9
ratio,
analog
or
SDTVs
are
typically
4:3.
•
16:9
or
4:3
Handling
‐
Use
the
following
settings
to
maintain
the
original
image
or
prevent
shrinking
or
stretching
of
the
picture.
*Note:
If
there
is
no
video
or
an
error
message
is
displayed
after
a
new
resolution
is
selected,
your
TV
may
not
support
the
selected
resolution.
Refer
to
your
TV
owner’s
manual
for
verification.
Repeat
the
above
procedures
to
find
a
resolution
supported
by
your
TV.
Page
16
HDTV:
Aspect
Ratio
&
Resolution
TV
Aspect
Ratio
4:3
Description
Image
Handling:
Center
Cut‐Out
16:9
Broadcast:
Crops
the
left
and
right
sides
of
the
picture,
filling
the
screen
with
a
4:
image.
TV
Aspect
Ratio
4:3
Description
Image
Handling:
Letterbox
16:9
Broadcast:
Shrinks
the
picture
to
preserve
its
aspect
ratio
on
a
4:3
screen.
The
image
is
full
width
with
black
bars
at
the
top
and
bottom.
TV
Aspect
Ratio
16:9,
4:3
Description
Image
Handling:
Pillarbox
4:3
Broadcast:
Preserves
the
aspect
ratio
on
a
16:9
screen.
The
image
is
full
height
with
black
bars
at
the
left
and
right.
Page
17
Appendix
A:
PVR
Recording
Convenience.
Choice.
Control.
KPU
Commvision
Personal
Video
Recorder
(PVR)
provides
you
the
ability
to
record
and
play
back
television
programs,
movies
and
events
–
all
at
the
touch
of
a
button.
Manage
your
own
instant
replays
or
pause
the
action
when
the
phone
rings,
Pause
Live
TV
puts
TV
view
into
your
schedule.
The
Remote
1.
2.
3.
4.
5.
6.
7.
8.
9.
RECORD
–
Automatically
record
live
TV
–
use
while
watching
a
live
program
or
when
programming
is
selected
in
the
guide.
STOP
–
Stops
playback
of
recorded
program
or
returns
program
to
real‐
time
if
Pause
Live
TV
is
in
use.
PLAY
–
Use
with
recorded
or
paused
live
TV.
PAUSE
–
Pause
Live
TV
or
recorded
program.
REWIND
–
Rewind
a
recorded
program
or
time‐shifted
live
TV.
Press
up
to
5
times
to
rewind
at
increasing
speeds
(4x,
8x,
16x,
32x
and
64x).
Press
PLAY
to
resume
normal
play.
FAST
FORWARD
–
Fast
forward
a
recorded
program
or
time‐shifted
live
TV.
Press
up
to
5
times
to
rewind
at
increasing
speeds
(4x,
8x,
16x,
32x
and
64x).
Press
PLAY
to
resume
normal
play.
OK
–
Selects
a
currently
highlighted
option
in
the
menu.
RECORD
IT
–
Access
the
PVR
menu
to
see
a
list
of
Recorded
and
Future
Recordings.
SPECIAL
FUNCTION
KEYS
–
Access
to
special
menu
items
and
views.
Page
18
Appendix
A:
PVR
Recording
Introduction
Common
PVR
Symbols
GREEN
Program
was
successfully
recorded
and
ready
for
playback.
RED
Program
is
being
recorded.
RED
Program
is
scheduled
to
record.
GRAY
Program
scheduled
to
records
has
been
canceled.
GRAY
Program
failed
to
record.
Access
and
Manage
Recordings
and
Settings
Access
the
PVR
menu
to
play‐back
and/or
delete
existing
recordings,
edit
and
manage
future
recordings
and
schedule
new
recordings.
Recordings
are
separated
into
Finished
and
Scheduled.
To
access
the
PVR
menu:
1.
2.
3.
Press
MENU
on
the
remote.
Highlight
RECORDINGS,
press
OK
on
the
remote.
‐
or
–
Press
RECORD
IT
on
the
remote
(bottom,
left
button,
below
the
number
key
pad)
for
direct
access
to
the
Recordings
menu.
Record
Record
the
program
you’re
watching
1.
2.
3.
4.
Tune
to
the
desired
program.
Press
the
RECORD
button
once.
A
red
dot
will
appear
in
the
on‐screen
Information
line
of
the
program
being
recorded
and
the
Entone
STB
will
display
“Recording.”
Only
one
program
can
be
recorded
at
a
time.
If
more
than
one
program
is
selected
to
record,
an
error
will
appear.
See
“Resolving
Conflicts”
(pg.
30)
for
more
information.
Page
19
Appendix
A:
PVR
Recording
Tip:
To
stop
a
recording
that
is
in
progress,
tune
to
the
channel
being
recorded
and
press
Stop(
).
A
confirmation
box
will
appear.
Select
“Yes”
to
confirm
or
“No”
to
continue
recording.
Record
One‐time
from
the
Guilde
(Non‐recurring)
1.
2.
3.
4.
Press
GUIDE.
Use
the
directional
arrows
to
highlight
the
desired
program.
Press
the
RECORD
button
once.
A
red
dot
will
appear
next
to
the
program
title
in
the
Guide.
Optional:
5.
6.
Press
the
RECORD
button
a
second
time
to
edit
Start,
Stop
and
Deleting
preferences.
Select
OK
to
save
changes
and
return
to
the
Guide.
Record
Series
from
the
Guide
(Recurring)
5. Highlight
desired
program
in
the
Guide
6. Press
INFO
on
the
remote,
the
Program
Details
screen
will
appear.
7. Highlight
“Record
Series”,
press
OK.
Edit
the
Series
Recording
preferences,
including
All
or
New
episodes
and
channel
number:
Page
20
Appendix
A:
PVR
Recording
1.
2.
3.
4.
5.
6.
7.
8.
Press
RECORD
IT
on
the
remote.
Highlight
SERIES,
press
OK
to
select.
Highlight
the
desired
recording,
press
OK.
A
list
of
upcoming
episodes
is
displayed.
Press
the
Green
special
function
button
to
access
“Options.”
Use
the
directional
arrows
and
OK
on
the
remote
to
edit
the
following
options:
• Start
and
Stop
times
• Deleting
priority
• Number
of
episodes
to
keep
(1‐5
or
All)
• Which
episodes
(New
only
or
All)
• Channel
preference
Select
OK
to
save
the
changes
and
return
to
the
list
of
episodes.
Press
EXIT
to
return
to
the
Series
menu.
Press
a
second
time
to
return
to
the
Recordings
menu.
Press
EXIT
or
DTV
to
return
to
regular
programming.
Record
a
Specific
Date
and
Time
(Non‐recurring)
1.
2.
3.
4.
5.
6.
Press
RECORD
IT
on
the
remote.
Select
NEW.
Select
TIMED
RECORDINGS.
Use
the
black
directional
arrows,
OK
and
the
Number
Key
Pad
on
the
remote
to
set
the
following:
• Channel
• Date
• Start
and
Stop
times
• Deleting
priority
• Name
the
recording
Select
OK
to
save
changes
and
return
to
the
Recordings
menu.
Press
EXIT
to
return
to
the
Main
menu.
Page
21
Appendix
A:
PVR
Recording
Record
a
Specific
Date
and
Time
(Recurring)
1.
2.
3.
4.
5.
6.
Press
RECORD
IT
on
the
remote.
Select
NEW.
Select
RECURRING
RECORDINGS.
Use
the
black
directional
arrows,
OK
and
the
Number
Key
Pad
on
the
remote
to
set
the
following:
• Channel
• Date
• Start
and
Stop
times
• Number
of
episodes
to
keep
• Deleting
priority
• Name
the
recording
Select
OK
to
save
changes
and
return
to
the
Recordings
menu.
Press
EXIT
to
return
to
the
Main
menu.
Edit
Scheduled
Recordings
1.
2.
3.
Press
RECORD
IT
on
the
remote.
Select
SCHEDULED,
press
OK.
Highlight
the
program
you
want
to
edit,
press
OK.
Page
22
Appendix
A:
PVR
Recording
4.
Choose
from
the
following
options:
•
•
•
5.
•
•
EDIT
–
Adjust
the
start
and
stop
times
and
set
the
deleting
priority.
RECORD
SERIES
–
Turns
a
non‐recurring
recording
into
a
Series
Recording.
See
page
20
for
more
details
on
Series
Recordings.
ADD
REMINDER
–
Schedule
a
reminder
or
Auto
Tune.
See
page
12
for
more
information
on
Reminders.
DELETE
–
Deletes
the
selected
program.
ALL
EPISODES
–
Displays
a
list
of
all
upcoming
episodes.
Press
Exit
to
return
to
the
previous
menus.
Watch
a
Recorded
Program
1.
2.
3.
4.
5.
Press
RECORD
IT
on
the
remote.
Select
FINISHED,
press
OK.
A
list
of
completed
recordings
is
displayed
(Most
recent
to
oldest).
Highlight
desired
program,
press
PLAY
(
)
or
OK
on
the
remote.
Normal
DVD‐like
functions
are
available
during
playback,
including
Pause,
Rewind
and
Fast
Forward.
When
finished
watching
a
recorded
program
you
will
be
given
the
option
to
Delete
the
recording.
Select
“Yes”
to
delete
or
“No”
to
save.
Jump
Time
During
playback,
you
can
jump
forward
or
back
by
a
specified
amount
of
time.
1.
2.
3.
Follow
steps
to
Watch
a
Recorded
Program.
During
playback,
use
the
number
key
pad
on
the
remote
to
enter
the
amount
of
time
you
want
to
advance
or
rewind
(H:MM:SS).
Press
the
FAST
FORWARD
(
)
button
on
the
remote
to
advance
or
the
REWIND
(
)
button
to
go
back.
For
Example:
To
advance
1
minute
15
seconds,
press
1,
1,
5,
then
press
FAST
FORWARD
(
).
To
go
back
45
seconds,
press
4,
5,
then
press
REWIND
(
).
Deleting
Recordings
1.
2.
3.
4.
5.
6.
7.
Press
RECORD
IT
on
the
remote.
Highlight
SCHEDULED
or
FINISHED
for
single
episodes
or
SERIES
for
entire
series
recordings.
Press
OK
to
select.
Highlight
the
program
or
series
you
want
to
delete.
Press
the
Red
special
function
key.
A
confirmation
box
appears.
Select
YES
to
confirm
or
NO
to
cancel
and
return
to
the
recordings
list.
Press
EXIT
to
return
to
the
previous
menu.
Page
23
Appendix
A:
PVR
Recording
Recording
Preferences
and
Available
Space
Available
disk
space
and
global
recording
preferences
can
be
found
in
the
PVR
Settings
Menu.
1.
2.
3.
4.
5.
Press
MENU
on
the
remote.
Highlight
ACCOUNT
INFO/SETTINGS,
press
OK.
Highlight
PVR
SETTINGS,
press
OK.
Use
the
available
PVR
storage
as
listed.
(remaining
hours
and
space
listed
are
approximate)
Use
the
directional
arrows
and
OK
on
the
remote
to
adjust
the
following
settings
for
ALL
recordings:
6.
•
•
•
Start
and
Stop
times
Deleting
priority
Save
Failed
Recordings
(1‐5
days)
Select
OK
to
save
changes
and
return
to
the
menu.
Resolve
Conflicts
Recording
Conflict
One
program
can
be
recorded
at
a
time.
If
two
or
more
programs
are
scheduled
to
record
at
the
same
time,
a
screen
will
appear
listing
the
conflicting
programs.
The
program
on
top
is
given
priority
and
the
second
item
will
not
record.
To
resolve
this
conflict:
1.
2.
3.
4.
Use
the
directional
arrow
on
your
remote
to
highlight
the
desired
program.
Press
the
Yellow
special
function
key
to
move
the
highlighted
program
Down.
Press
the
Blue
special
feature
key
to
move
the
highlighted
program
Up.
Highlight
and
select
OK
to
confirm
and
save
changes.
Page
24
Appendix
A:
PVR
Recording
Pause
Live
TV
Pause
Live
TV
gives
you
pause,
playback
and
rewind
capability.
As
soon
as
you
tune
to
a
channel,
it
starts
storing
live
TV
content
into
a
buffer
that
contains
up
to
100
minutes
of
SD
or
60
minutes
of
HD
content.
(Note:
This
content
is
not
available
for
later
playback.)
Pause
Live
TV
enables
you
to:
•
•
•
•
Watch
a
live
broadcast.
Pause
the
live
broadcast
(Pause
Live
TV)
by
pressing
Pause
( ).
To
resume
normal
play
press
Pause
again
or
Play
(
)
.
While
in
normal
play
mode,
press
REW
button
(
)
or
FFW
(
)
to
rewind
or
fast
forward.
Press
multiple
times
to
increase
the
speed
up
to
64x.
Stop
Pause
Live
TV
and
resume
the
live
TV
broadcast
by
pressing
STOP
(
).
Note:
Changing
channels
will
erase
the
buffer
and
cause
it
to
start
over
from
the
time
the
new
channel
is
tuned
to.
Viewing
the
guide,
setting
future
recordings
or
managing
menu
options
will
not
impact
the
buffer.
PVR
and
Parental
Controls
If
Parental
Controls
are
enabled
a
password
is
required
to
watch
a
recorded
program
that
exceeds
the
parental
settings.
The
password
is
not
required
to
schedule
a
recording
if
parental
controls
are
enabled.
However,
if
the
program
is
currently
recording,
the
channel
will
not
be
displayed
unless
the
appropriate
password
is
provided.
Refer
to
page
7
for
more
information
on
Parental
Controls.
PVR
and
Pay‐Per‐View
PVR
recording
is
not
available
on
pay‐per‐view
or
video‐on‐demand
channels.
Troubleshooting
and
FAQs
1.
When
trying
to
record
a
program,
the
following
error
appears:
“Recording
is
Not
Enabled
on
the
Channel.”
•
PVR
functions
(recording
and
time‐shifting)
are
not
permitted
on
Pay‐
Per‐View
or
Video‐On‐Demand
channels.
Verify
that
the
program
you
are
trying
to
record
is
not
a
Pay‐Per‐View
or
Video‐On‐Demand
program.
Page
25
Appendix
A:
PVR
Recording
2.
Recorded
programs
are
missing
from
the
Recorded
List.
A. Verify
that
you
are
in
the
‘Subscribed’
guide
and
not
in
a
‘Favorites’
channel
list.
• Press
GUIDE
on
the
remote.
• The
name
of
the
active
guide
will
be
displayed
on
the
top,
left,
above
the
date.
(i.e.
All
or
Subscribed)
–
Refer
to
pages
9‐10
for
additional
information
about
available
guides
and
favorites.
• Press
the
Blue
special
function
key
to
display
a
list
of
available
guides
and
select
‘Subscribed’
or
press
GUIDE
multiple
times
until
‘Subscribed’
is
displayed.
• Check
your
recorded
list
to
verify
that
the
missing
program
is
now
available.
B. Access
to
PVR
recordings
requires
a
subscription
to
the
originating
channel.
For
example,
if
recorded
a
movie
on
HBO
but
later
canceled
your
HBO
subscription,
the
recorded
program
will
no
longer
be
available
to
watch.
Please
contact
our
Customer
Service
department
for
assistance
with
your
channel
subscriptions.
• Re‐subscribing
to
the
originating
channel
will
allow
you
to
view
the
recorded
program
if
it
has
not
been
deleted.
• The
recorded
program
may
still
be
using
available
disk
space.
To
delete
the
recorded
program,
switch
to
the
‘All’
guide
(instructions
above)
and
follow
the
steps
to
delete
a
recorded
program.
Page
26
Appendix
B:
Troubleshooting
No
Picture
/
Service
is
Not
Working
The
Standby
indicator
light
is
not
lit.
1.
2.
3.
Check
the
power
cord,
making
sure
it
is
plugged
in
all
the
way
and
securely
connected
to
the
back
of
the
Entone
Set
Top
Box.
If
it
is
plugged
into
an
outlet
that
is
controlled
by
a
wall
switch,
make
sure
the
switch
is
in
the
“On”
position.
For
additional
help,
please
contact
our
Repair
Department
at
611
or
225‐
2111,
option
1.
The
Standby
indicator
is
Amber
and
the
service
is
not
working.
1.
2.
3.
4.
Press
the
TV,
then
PWR
on
the
remote
to
turn
on
the
television.
Press
the
STB
button
then
PWR
to
initiate
control
of
KPU
Commvision
functions
to
verify
that
the
Entone
Set
Top
Box
is
turned
on.
Reboot
the
Entone
Set
Top
Box
if
the
Standby
light
does
not
turn
Green
after
a
few
minutes.
(Instructions
below)
If
the
problem
persists
after
rebooting,
please
contact
our
Repair
Department
at
611
or
225‐2111,
option
1.
The
Standby
indicator
is
Green
but
there
is
no
picture.
1.
2.
3.
4.
Check
the
connections
on
the
back
of
the
Entone
Set
Top
Box,
making
sure
they
are
correct
and
secure.
Verify
that
the
TV
itself
is
set
to
the
right
channel
or
input.
Refer
to
the
Welcome
page
for
information
specific
to
your
installation.
Press
the
TV
button
and
then
the
INPUT
button
on
your
remote
to
cycle
through
the
input
options.
Match
the
input
on
the
Welcome
page
to
the
input
on
the
television.
Reboot
the
Entone
Set
Top
Box
if
there
is
still
no
picture.
(Instructions
below)
If
the
problem
persists
after
rebooting,
please
contact
our
Repair
Department
at
611
or
225‐2111,
option
1.
Reboot
the
Entone
Set
Top
Box
1.
2.
Unplug
the
Entone
Set
Top
Box
for
10‐20
seconds
and
plug
it
back
in.
The
Standby
light
should
turn
green
within
one
(1)
minute,
followed
by
a
series
of
loading
screens.
It
may
take
several
minutes
for
this
process
to
complete.
Page
27
Appendix
B:
Troubleshooting
Troubleshooting
the
Ruckus
Wireless
KPU
Commvision
is
an
Internet
Protocol
service.
The
video
signal
can
be
delivered
to
the
television
from
the
modem
via
coax
or
wirelessly.
If
your
service
is
wireless,
KPU
will
have
installed
a
Ruckus
Master
at
the
modem
to
deliver
the
IP
signal
to
a
Ruckus
Adapter
which
is
then
plugged
in
with
an
Ethernet
cord
to
your
Entone
Set
Top
Boxes.
Label
LED
Activity
Green
1
Power
Off
Green
2
WAN
Connectivity
Flashing
Green
Off
Amber
3
Wireless
Device
Association
Green
Off
Green
4
Signal
Quality
Flashing
Green
Off
Page
28
Description
Power
is
supplied
to
the
Ruckus.
Power
is
not
supplied
to
the
Ruckus.
The
WAN
port
has
detected
link.
Data
is
being
transmitted
or
received
on
the
WAN
port.
No
link
connectivity.
The
WLAN
interface
is
up,
but
no
station
is
connected.
A
station
is
connected
to
the
WLAN
(either
the
home
WLAN
or
the
KPU
WLAN).
WLAN
is
not
up.
Good
signal
quality
at
the
KPU
WLAN
interface.
Marginally
acceptable
signal
quality
at
the
KPU
WLAN
interface.
No
station
associated
with
KPU
WLAN.
Appendix
B:
Troubleshooting
Troubleshooting
the
Ruckus
Wireless
A
typical
installation
consists
of
a
7800
connected
to
a
DSL
modem.
The
7811
sends
wireless
signals
to
an
adapter
(7111)
that
is
connected
to
a
set
top
box.
One
7811
can
send
wireless
signals
to
multiple
adapters
throughout
the
home.
Troubleshooting
Setup
If
you
cannot
see
video
on
your
TV,
follow
these
troubleshooting
tips:
1. Disconnect
the
7111
power
adapter
(the
unit
connected
to
the
STB).
2. Re‐connect
the
7111
power
adapter.
3. From
the
TV
connected
to
the
set
top
box,
check
to
see
if
you
can
watch
IPTV
channels.
4. If
not,
turn
off
the
set
top
box.
5. Turn
on
the
set
top
box.
6. Re‐check
the
TV
channel.
7. Disconnect
the
7811
power
adapter
(the
unit
connected
to
the
DSL
modem).
8. Reconnect
the
7811
power
adapter.
9. Turn
on
the
set
top
box.
10. Check
the
LED
status
lights
to
verify
correct
operation
(see
above).
11. Make
sure
you
are
using
the
power
adapter
supplied
by
Ruckus
Wireless.
12. Make
sure
the
Power
LED
is
lit.
If
it
is
not
lit,
make
sure
the
power
cord
is
properly
connected
to
the
7111
and
that
the
power
supply
adapter
is
properly
connected
to
a
functioning
power
outlet.
If
the
problem
persists,
you
have
a
hardware
problem
and
should
contact
our
Repair
Department
at
611
or
225‐2111,
option
1.
13. Make
sure
your
Network
LED
is
lit.
Make
sure
the
Ethernet
cable
connections
are
secure
at
the
7111
adapter
and
your
set
top
box.
The
Network
LED
on
the
7111
adapter
indicates
a
link
when
the
adapter
is
fully
seated
in
the
port.
14. Make
sure
the
Wireless
LED
is
either
steady
or
flashing
Green.
If
it
is
not
lit,
the
Wireless
settings
may
be
incorrect
between
the
7111
adapter
and
the
7811
Master.
Contact
our
Repair
Department
at
611
or
225‐2111,
option
1.
Enjoy
your
Locally
Owned
and
Operated
KPU
Commvision
Service!
Call
611
or
225‐2111
option
1
if
you
have
any
questions
concerning
our
service.
For
billing
or
to
add
new
services
contact
Customer
Service
at
228‐5474.
Page
29