Download Blackberry ENHANCED GOOGLE MAIL PLUG IN - LEARN MORE User manual

For Business
rogers.com/smallbiz
Out of
the Box
02
04
06
07
08
10
11
12
Getting Started
BlackBerry ®
iPhone™
Android
Other Smartphones
Rugged Phones
Rocket™ stick
Biz Apps
The Basics
14
15
16
17
18
19
Messaging
Travel
Roaming
Long Distance
Data 101
Entertainment
Jay Marks, Owner, Furniture Design Company
Staying connected with my team means
getting the most out of my devices.
Your guide to the latest WIRELESS TOOLS and how to use them
FOR BUSINESS
STARTING UP
GUIDE
Before you
do anything,
charge your
phone!
Install your
SIM card
Add your business
contacts
Set up your
voicemail
Forward
calls
A SIM card, or Subscriber Identity
Module card, is a small microchip that houses info on all your
important business contacts –
names, phone numbers, emails
and other important data.
Build up your phone’s address book
by adding new contacts.
Make sure your voicemail is working so you
never miss an important business call.
Have your wireless calls redirected to your office or any
other alternate number easily!
1 Most SIM cards are installed
behind or beside the battery (confirm by checking the
phone’s user manual). Be sure
the phone is off before removing the back cover and battery.
2 Insert the SIM card into its
slot. Check that you don’t
mistake the SIM card slot for
the memory card slot – they are
shaped slightly differently.
3 Replace the battery and back
cover and turn the phone on.
TO ADD NEW CONTACTS
1
F ind your phone’s Contacts or Address
Book icon on the menu screen.
2
Select Add Contact and fill in the details.
3
Save your entry.
TO TRANSFER CONTACTS FROM
ANOTHER PHONE
Copy existing contacts via your SIM card.
1 Open your Address Book on your old
phone and highlight a contact.
2 Select Options and you’ll see Copy to
SIM. You’ll likely be asked if you’d like to
copy all (or multiple) contacts. You may
see a small icon beside a contact name to
confirm the info is stored on the SIM card.
3 Install your SIM in your new phone and go
to Contacts or Address Book from the
main menu. Select the Option button and
select Copy (or Import) SIM Contacts.
your data
View a How-To video online at
rogers.com/smallbiz
Protect
Getting Started
getting started
2
Your new Rogers Wireless device
gives you the tools your team
needs to stay competitive – here’s
how to set it up.
Starting up guide
Rogers Mobile Backup
Your mobile device is filled with valuable data. Now you
can keep it protected with Mobile Backup.* If you ever
lose or replace your device you can easily restore your
valuable data. Mobile Backup is included in Value Packs
and performs regular, secure backups of all the contact
information in your phone’s address book.
*Backs up contacts saved on phone (not SIM card). Must be downloaded to compatible phone.
Visit rogers.com/mobilebackup for details and conditions.
1
2
To access your voicemail, hold
down the
button.
Follow the instructions to set up
a personal password and record
your name and appropriate business
greeting or use the default greeting.
Tip: Checking your voicemail uses airtime minutes just as calls do.
Accessing your voicemail from outside your calling area can also
result in long-distance charges.
View a How-To video online at
rogers.com/smallbiz
Voicemail to text
Need to check your voicemail while in
a business meeting? Voicemail to Text*
converts your voicemail messages into text
messages and sends them to your wireless
device for easy and discreet on-screen reading. Plus, enjoy one-click call back, or reply
directly as a text message or email.
rogers.com/voicemailtotext
how
to
Voicemail to Text is available on most wireless
phones for a minimal monthly fee and is included
in some Value Packs. All you need is voicemail and
a text message–capable phone. To activate, call
*611 from your wireless phone or go to rogers.
com and sign into your My Rogers account to add
Voicemail to Text to your account.
1 First, check to see if your plan includes Call Forwarding.
If it doesn’t, go to rogers.com and sign into your My
Rogers account to add Call Forwarding to your account.
2 To activate Call Forwarding, press *21*, then call the
number you want your calls rerouted to, followed by #
and Send. To cancel Call Forwarding, press #21# Send.
Voicemail shortcuts
Regular Voicemail
(press and hold)
Accesses voicemail
Enhanced Voicemail
Dials caller’s
phone number
Rewinds to beginning
of message
(during message)
Rewinds 10 seconds
Turns on
password skip
Jumps to end
of message
Fast-forwards
10 seconds
Goes back
one message
*By subscribing to the Voicemail to Text service, user accepts
that the message will be processed outside of Canada.
For more information, visit the How-To Centre at rogers.com/smallbiz
3
At a Glance
Email Setup
BlackBerry Messenger
Standby button Prev
ent accidental
calls and preserve battery
life. Press and
hold for a second, and the
screen will
dim and the keyboard will
lock. Touch it
again to return to normal
mode.
Send and receive business correspondence
directly from your BlackBerry®.
Start a live conversation with your business associates! Here’s
how you can chat with other BlackBerry® users.
BES, or BlackBerry® Enterprise Server, allows BlackBerry®
users to access their corporate email, intranet and
applications. Your company’s IT department controls all
aspects of the BES server and you will need to contact
them to have your BlackBerry® set up on the BES server.
3
Add a contact by pressing the Menu button
and selecting Add a Contact. Type an email
address or PIN (find your PIN at Options >
Status > PIN) and you’re ready.
If you’re switching your email from
one BlackBerry® to another, visit
rogers.com/smallbiz for instructions.
Get going
Be sure to subscribe to a
data plan to do this and
more on your BlackBerry®.
For more information on
data plans, and to find the
one that’s best for you, visit
rogers.com/dataguide
Charge the battery. Before you start, plug
in for a full charge.
Make a call. Type in a phone number and
press the green Send button.
Send a text. From the main screen, select
the Messages icon, then click the Menu
button and choose Compose SMS. Choose
a name from your address book, or choose
Use Once and enter the wireless number.
Type your message and press Send.
Relax in the
BlackBerry®
Lounge
Check email. Click the Messages icon
(small envelope) on the main screen.
BlackBerry
®
Sync your
calendar
GPS
Navigation
1 Install the BlackBerry® Desktop Manager
(Windows users only) from the CD that
came with your BlackBerry®, connect
your BlackBerry® to your PC via the USB
cable and run the program. Mac users
can download the latest software from
blackberry.com/desktopsoftware
Find your way to all your
meetings – BlackBerry®
smartphones with built-in
GPS work with BlackBerry®
Maps (included). Plus, with
TeleNav™ GPS Navigator
you can:
2 Click the Synchronize tab and ensure that
the Synchronize Automatically option is
selected. Click Synchronization and then
Synchronize.
Get spoken, turn-by-turn
driving directions to anywhere
in Canada or the US.
3 Choose Calendar, then select your calendar
program, such as Microsoft Outlook.
Find local businesses,
geographical points of interest,
or the nearest gas station,
based on your location.
4 Click Two Way Sync, then Next. Select your
calendar program options, then click Next.
Pick up tips and tricks in the BlackBerry® Owners Lounge (blackberry.
com/lounge). Along with mastering
shortcuts and other innovative tools
for your business, loungers can also
access exclusive news, promotions
and discounted applications from the
BlackBerry® App World, and share
stories with other members.
5 Now, whenever your BlackBerry® is connected
to your PC, your calendar appointments will
be automatically synched in both.
Shortcuts
Time-Saving Tips
Master your BlackBerry® smartphone’s email with these shortcuts:
Fly through your BlackBerry® smartphone’s features with these tips.
Jumps to
the next
message
4
Starting up guide
Jumps to
the previous
message
Jumps back
to the top of
the message
Replies to the
sender of the
email message
Forwards
the email to
someone else
Speed-dial it
Assign quick keys for people you call
often. Example: hold down the J
button and it can be assigned to one
of your contacts, say, your colleague
John. Now, each time you hold the
J key, you will dial John.
BlackBerry® Messenger should already be
installed on your smartphone. If not, it’s a free
download at blackberry.com/messenger
Bulk delete
You’ve got an inbox full of read
messages. Clean some out by
selecting a date, pressing the
Menu button and choosing
Delete Prior. All messages prior
to that date will be deleted.
Turn off Voice Dialing
Sure it can be handy, but if you
prefer to disable Voice Dialing,
go to Options > Voice Dialing
and under Choice Lists choose
Always Off or Always On. Press
the Menu button and click Save.
For more information, visit the How-To Centre at rogers.com/smallbiz
5
blackberry®
To start a conversation, select Instant
Messaging > BlackBerry® Messenger (on
your Curve™ 8900 or Bold™) or the BlackBerry®
Messenger icon on the main screen. Select a
contact to chat with.
BES EMAIL SETUP
voice dialing Pres
s this button
and say the name of a con
tact in your
address book to dial the
number.
4
1
2
From your Blackberry®
Simply go to the Email Settings icon (or the
Setup folder for the BlackBerry® Bold™, BlackBerry®
Curve™ 8900, 8500 and 8220) and follow the setup
instructions.
Trackball/
trackpad
Use this multidirectional
trackball/trackpad
to navigate
through your
smartphone’s
functions.
1
2
3
®
Sleep/Wake button
When
you’re not using iPhone
but you
still want to receive call
s and text
messages, you can lock
it.
Volume
Buttons
These buttons
adjust the audio
volume. Otherwise, the buttons
control the volume
for the ringer,
alerts, and other
sound effects.
Unlock iPhone
Press the Home button
or the Sleep/Wake button
,
then drag the slider.
For more info about your iPhone 3G, iPhone 3GS and
iPhone 4, visit the How-To Centre at rogers.com/smallbiz
The Basics
1
2
3
To get the most out of every
feature of iPhone, visit
apple.com/ca/iphone/
how-to/#basics.introduction
6
Starting up guide
4
Revolutionary mobile phone
iPhone redefines what you can do on a mobile
phone. Tap a number to make a call. Scroll through
your contacts with the flick of a finger.
Great widescreen iPod
iPhone is an equally brilliant iPod. Enjoy music,
movies, and more on the 3.5-inch widescreen display
and browse by album artwork with Cover Flow.
Breakthrough internet device iPhone uses fast 3G
and Wi-Fi wireless connections to deliver rich HTML
email, Maps with GPS, and Safari – the world’s most
advanced mobile web browser.
App Store
Once you discover the App Store, you’ll see how
applications can make your iPhone do just about
anything. Choose from tens of thousands of apps,
then download your favourites with a tap.
Android
At a Glance
menu button
Press this button to call
up menu options for
nearly every function
of the Android.
Email
Picking up Gmail messages on your
Android-powered phone is a breeze, as
you’re already logged into your account.
Alternatively, you can access other email
services on your Android phone.
Setup
1 From the home screen, go to the Applications tab and
select Mail.
Trackball
Use it for almost
anything, such as
scrolling through
web pages, menus
and icons. Push in
to select.
2 Tap Other (POP3/IMAP) if you’d like to set up a
Windows Live Hotmail, Yahoo! or other similar account.
3 Enter your email address and password and tap Next.
Search button
Search contacts, mail,
Google and more,
anytime, by pressing
the Search button.
Setup will find the rest of your email settings, but if not,
you may need specific settings from your ISP.
4 Enter an account name for this email and your name.
Click Finish setup.
Send
1 From the main screen or Applications menu, tap the
Mail icon or the dedicated Gmail icon (if yours is a
Gmail account).
2 Press Menu, then choose Compose. Enter a recipient
The Basics
1
2
3
in the To field, a Subject, and then type your message.
3 Press Send and you’re finished!
Web browsing
Browsing the internet is easy
using either Android’s touch
screen (HTC Magic) or the
trackball – and it’s fast, too, with
download speeds up to 7.2 Mbps.
Google apps
Nothing integrates Google apps
like Android. Google Maps,
Latitude, Search, Talk, Calendar
and more are at your fingertips.
Android Market
Whether it’s for work or
play, download thousands of
applications to personalize your
phone. Look for the Android
Market icon to start.
Be sure to subscribe to a data
plan to do all this and more
on your smartphone. For more
information on data plans and to
find the one that’s best for you,
visit rogers.com/dataguide
Devices Include:
LG Eve
Sony Ericsson Xperia X10
HTC Magic Plus
For more information, visit the How-To Centre at rogers.com/smallbiz
7
iPhone 3g & 3GS / Android
iPhone
At a Glance
Other Smartphones
Windows Mobile–powered
smartphones are like pocket-size
computers, full of familiar tools
you need to succeed.
1
2
3
Editing
View and edit Microsoft Office
documents such as Microsoft Word,
Excel and PowerPoint files.
Media
Windows Media Player Mobile gives
you immediate access to your media.
Web browsing
Internet Explorer Mobile lets you surf
like you’re on your computer.
Easily access your email wherever you are with Microsoft
Outlook Mobile. Sync your work email, calendar updates,
voicemail, contact information and more.
Setup
1 From the main menu,
choose Messaging. Select
New Email Account and
type in your email address.
Windows Mobile will get
the settings for you automatically from the internet.
2 Click Next and type in your
full name, followed by
username and password.
Check off if you want your
password remembered.
3 Select the frequency of the
automatic Send/Receive
function (such as every 5
minutes or every 2 hours).
4 Click Finish.
Devices Include:
HTC Touch Diamond
HP iPAQ 910c
Samsung JACK
Samsung Messenger
Symbian
Symbian is a powerful operating
system. It’s easy to use and can
handle all your business needs.
1
2
Media
Nokia’s media player gives you
access to your music, as well as a
photo viewer and video player.
Setup
1 From the main menu, select
Set up email.
2 Select Start email setup.
To begin, enter your account
info, such as name and
password.
Starting up guide
(such as Gmail and Hotmail),
the setup wizard will find
the rest of your email
settings for you, so there’s
nothing more to configure.
Less common email services
might require additional
information.
Devices Include:
Nokia E71
Nokia N95 8GB
N97 Mini
is set up, you’re ready to
send a message.
2 From the main menu,
Jumps to the top
(most recent) message
3 Type in the recipient’s
Jumps to the
bottom (oldest)
message
select Messaging, then
choose New Message
(or Create Message on
some phones) and then
select Email.
email address (or to
grab it from your
address book, select
Add Recipient). Enter a
subject line and type your
message.
4 Select Send.
Returns you to
your home page
Symbian-based phones offer several email preferences
including support for popular web (IMAP) and desktop
(POP) services, push mail options and Microsoft Exchange,
so you can get down to business.
3 For common email services
Be sure to subscribe to a data plan to
do all this and more on your smartphone.
For more information on data plans and
to find the one that’s best for you, visit
rogers.com/dataguide
1 Once an email account
Email
Editing
Quickoffice lets you view and
edit documents, presentations
and spreadsheets.
3
Send
Goes to the next
unread message
shortcuts
The Basics
Web browsing
Nokia’s Mini Map Browser is
all you’ll ever need in a mobile
browser.
shortcuts
Send
1 From the main menu,
select Messaging, then
choose New Message
(or Create Message on
some phones) and then
select Email.
2 Type in the recipient’s
email address (or to
grab it from your
address book, select
Add Recipient). Enter
a subject line and type
your message.
3 Select Send.
Displays your
bookmarks
To search text on
the current page
Takes you back to the
previous page
Lists all open
browser windows
To enter a new website
address (URL)
Zooms in/out
on a web page
For more information, visit the How-To Centre at rogers.com/smallbiz
9
other smartphones
8
Windows
Mobile
Email
The Basics
Phones built to withstand dust, dirt,
humidity, moisture, extreme temperatures
and the impact of being thrown, tossed
around and dropped on the job
Access to the mobile internet
Support for text, instant and multimedia
messaging, and MobileMail email
World-ready phones for voice and text
roaming in more than 210 countries and
areas, and email and internet access in over
180 countries
SMS dispatch through SMS plug-in and
email-to-text tools
Bluetooth for stereo music streaming to
compatible wireless headphones
Downloadable graphics, games, ringtones,
videos and music
Video streaming and playback support
Devices Include:
Motorola Extreme
Samsung Rugby
ZTE Rock
10
Starting up guide
Rocket stick
The Rugged Basics
Setup
1
With an activated Rocket™ stick and
data plan, getting online is easy.
Follow these simple steps:
2
Confirm coverage. The Rocket™
stick works in Rogers mobile internet coverage areas across Canada,
with optimal speed when accessing the HSPA/HSPA+ network. For
Rogers Wireless coverage areas,
visit rogers.com/reliable
Get a plan. Make sure your SIM
card is activated on a Rogers
mobile internet data plan before
you start the Setup process (right).
Using the SIM card from your
wireless phone may result in high
data usage charges.
™
Whether you’re in construction,
landscaping or interior design,
rugged phones are built to take
any punishment your business
can dish out.
Get Going
Travelling with
your Rocket™ stick
Your data plan covers
you for use in Canada.
However, when travelling
in the US and overseas,
you’ll be charged data
roaming rates.
Visit rogers.com/roaming
for worldwide coverage
and roaming rates.
New Coverage Map
Search Tool
Ever wanted to check whether the address you’ll
be travelling to will be covered by the Rogers
network? Now it’s easy with this helpful, Google
Maps–integrated coverage search tool. Canadian
voice and mobile internet coverage is clearly
displayed by type (GSM, EDGE, HSPA), and you
can search by city, province, address or postal
code. Visit rogers.com/reliable
Data overage protection
To help you manage your data usage, Rogers offers the following
“worry-free” features:
The Rocket™ stick Connection Manager software allows you to monitor your
approximate data usage during your session, along with connection speed
and signal strength.
1 Insert your activated
SIM card into your
Rocket™ stick, as
outlined in your
device’s user manual,
before connecting to
your computer.
2 Plug your Rocket™
stick into the USB port
on your computer to
automatically start
the fast and simple
installation.
3 Once the installation
is complete, a
Connection Manager
window will appear.
Click Connect and
you’re ready to
get online.
Attention mac users
Special setup may be required for Mac
users. Please refer to your User Manual
for instructions.
™
*The Rocket mobile internet stick is an HSPAenabled device. HSPA network not available in all
areas. See rogers.com/reliable for coverage details.
**For full details and instructions, consult the device’s
User Manual. Setup may vary based on device type.
Flex Rate data plan
Your data usage habits aren’t set in
stone, so why should your data plan
be? With a Flex Rate data plan, your
fee is automatically adjusted month to
month, based on your unique usage.
Each month you’ll start at Tier 1 with
500 MB to work with, and if you find
yourself using more, the plan will
automatically roll you up to the next
best tier available – guaranteeing you
the best rate for your monthly usage.
If you do not have a Flex Plan, you’ll automatically receive text message alerts
sent to the Rocket™ stick Connection Manager to notify you when you’re
reaching the maximum data allotment in your monthly plan.
For more information, visit the How-To Centre at rogers.com/smallbiz
11
rugged phones / rocket™ stick
Rugged
Phones
Simply plug in to your laptop and you’ll be scheduling
meetings and coordinating with your team from
virtually anywhere on the Rogers Wireless network.*
BUSINESS Apps
SalesNOW
SMS Outlook
Plug-in
Voicemail to Text converts your voicemail messages into text messages and
sends them to your wireless device for
easy and discreet on-screen reading.
Plus, enjoy one-click call back, or reply
directly as a text message or email.
*
get
going
SalesNOW is a clever Customer Relationship
Management (CRM) solution designed for onthe-go salespersons who don’t want to waste
time filling out paperwork, collating reports or
struggling to use complicated software. Instead,
they can track sales activity by keeping tabs on
calls, visits, emails, signed deals and by keeping an
eye on the sales pipeline – all on their BlackBerry®
smartphones or internet-connected PCs.
get
going
Voicemail to Text
Not only is this a fast, affo
rdable
and reliable way to com
municate
with colleagues or custom
ers, but
SMSing from your deskto
p has added
benefits including messa
ge tracking,
universal support (as it wo
rks on all
phones) and the ability
to send up to
100 messages at a time.
Voicemail to Text is
available on most wireless
phones for a minimal monthly
fee. All you need is voicemail and
a text message–capable phone.
To activate, call *611 from your
wireless phone or go to rogers.
com and sign into your My
Rogers account to add Voicemail
to Text to your account.
rogers.com/voicemailtotext
Subscribe to SalesNOW for
$25 per user per month, and
your first month is free. To get
started, text APPS to 555.
*By subscribing to the Voicemail to Text service, user accepts
that the message will be processed outside of Canada.
rogers.com/salesnow
Momentem Expense Tracker
Track billable hours and expenses right
from your smartphone. Momentem™
enables you to allocate calls, emails,
meetings and expenses to your clients
and projects right from your BlackBerry®
smartphone – as the activity occurs. The
built-in tools also let you access upto-date information, generate activity
reports and more.
TeleNav™ GPS Navigator
Get to where you need to be, faster. TeleNav GPS
Navigator provides on-screen 3D moving maps,
spoken turn-by-turn directions and more on your
GPS-capable wireless device. Simply enter your
destination, or select it right from your address
book or calendar appointment, and let it direct
you to your next client meeting or job site.
get
going
To sign up, look for a TeleNav GPS
Navigator icon on your home screen
or text APPS to 555. TeleNav GPS
Navigator works with most GPSenabled smartphones. Add TeleNav GPS
Navigator to your phone for just $10 per
month (and your first month is free).
rogers.com/telenav
get
going
1 Download and install
the SMS
Outlook Plug-In by visiting
rogers.com and typing
in SMS
plug-in into the search
field.
2 Once downloaded,
open
Microsoft Outlook, click
on New
User in the plug-in win
dow and
sign up for an account.
3 You’ll receive the use
rname and
password on your phone.
Enter
the info into the log-in
panel and
now you can start sendin
g SMS
messages from Outlook/O
utlook
Express.
Sending text messages
costs as little
as 1¢ when you subscri
be to a text
messaging plan. Withou
t a text
messaging plan, it costs
just 15¢
per message.
Add Momentem Expense
Tracker to your Rogers
Wireless account for only
$10 per month and your
first month is free. Text
APPS to 555.
rogers.com/momentem
rogers navigator™
Rogers Navigator turns your iPhone into a real-time navigation device. Unlike
Google Maps on your iPhone, Rogers Navigator gives you voice guided turn-by-turn
directions on the road and re-routes you automatically if you make a wrong turn.
get
going
Add Rogers Navigator to your account for
just $4.99 per month. Rogers Navigator can be
downloaded from the Apple App Store.
rogers.com/navigatorforiphone
12
Starting up guide
For more information, visit the How-To Centre at rogers.com/smallbiz
13
business apps
You can get more done in less time by downloading
useful and proven applications to your mobile device.
To gain a competitive edge in your business, consider
the following productivity-enriching apps.
Text Messaging
Picture/Video Messaging
Also known as SMS, a great tool for
communicating from phone to phone
with your team, text messages can be
sent anywhere in Canada or around the
world.* Adding a Text Messaging Plan
can lower your sent message costs to
as low as 1¢/message, plus all received
text messages will be free when you
have a text messaging plan.
Also known as MMS (multimedia
messaging service), a picture/video
message allows you to use your
phone’s photo or video capabilities to
send media to another wireless phone
user. You can even send an audio file
(such as a voice note).
how
to
1 Take a photo or shoot a video and then
select the Create Message option from
the messaging menu.
Steve O (Mobile)
January 25, 2010
2 Type a message to accompany the photo
or video and then choose the option to
Attach (or Add) an item to the note.
Hi Steve – are you free for
lunch this week to go over
the media kits?
W
3 Enter the recipient’s phone number or
email address and then press Send.
NE
*Pricing varies. Check rogers.com/internationaltxt
for current prices.
how
to
1 Go to your phone’s messaging menu and
select Create Message or Compose
SMS/Text.
2 Type a message and enter the
recipient’s mobile phone number, or
choose it from your phone book.
3 Press OK or Send to deliver the message.
extreme text Messaging
From copying and auto-replying to blocking unwanted texts, Extreme
Text Messaging offers welcome change. Plus, these enhancements are
available to every Rogers customer with a text messaging–capable phone,
regardless of your plan. Features include:
Blocker – Whether it’s text from an unwanted source or a spam message,
block any contact so that they are unable to send you a text message.
Contacts can be reinstated if you change your mind.
Auto Reply – On vacation? Set up an auto-reply message that will
automatically be sent to anyone who texts you.
Forward – Similar to call forwarding, you can now forward text messages
to another wireless phone number. Perfect if you carry a business and a
personal phone and only want to carry one with you.
For more information on Extreme Text Messaging features and
setup instructions visit rogers.com/extremetextmessaging
know ?
Did you
14
Starting up guide
Travel
Businesses like yours need to stay connected to clients, colleagues and
suppliers with words, pictures, video and more.
Canadians
send an
average of
92
million
text messages per day!
Learn how
to save
money while
roaming
by visiting
the How-To
Centre at
rogers.com/
smallbiz
and clicking
Savings Tips
for info on
the best
plan for your
business
needs.
messaging / travel
Messaging
Your business knows no
bounds. Stay connected with
your team and clients in more
than 210 destinations for
voice and text messages and
more than 180 countries for
email, instant messaging and
mobile internet access.
Get ready
before you go
Use your phone
while travelling
You can help your company save
money while you’re out of town.
Here’s how:
Learn how to call, text or check
voicemail while outside Canada.
1
2
3
Go to rogers.com/roaming and
check to ensure Rogers has voice
and/or data coverage in the country
you’re travelling to.
Check the rates for calling, data
usage and text messaging by
selecting the country from the
drop-down menu.
L earn about Rogers US and
International Roaming add-ons and
Travel Packs to save you money.
Shortly after you turn
on your phone in the
country you are visiting,
you will be prompted
with a text message
informing you of options
which can save you
money while roaming.
Calling
When calling Canada from the US, dial: 1
(North America’s country code), the area code
and then the seven-digit number.
When calling Canada from outside Canada
and the US, dial: + (plus symbol), 1 (North
America’s country code), the area code and
then the seven-digit number.
Text Messaging
To text message while roaming in the US, enter
your recipient’s Canadian or US area code and
seven-digit wireless phone number.
When sending a text message from outside
Canada and the US, make sure to enter +,
along with the country code and the area
code and then your recipient’s seven-digit
number.
Voicemail
In case you need to check voicemail while you’re
away, picking up your messages is the same
as doing it back home: simply hold down the
1 button to log in and listen to the prompts.
Checking voicemail is charged at the roaming rate
of the country you are travelling in.
Data Roaming
Respond to emails or send files to
your clients from abroad – but first,
check the cost. Visit rogers.com/ro
aming to learn the estimated costs
for wireless services based on your
device and your roaming destinatio
n.
Frequently travel to the US? Get a
One Rate Data Plan for Canada
and the US, and enjoy worry-free
data roaming! Visit rogers.com/
oneratedata for details.
For more information, visit the How-To Centre at rogers.com/smallbiz
15
What is roaming, anyway?
Quite simply, “roaming” means you’re outside of Canada, off the Rogers network, and using your phone while connected to
a partner wireless carrier. Therefore, if you’re in, say, the US or Europe on business, and want to call back to the home office in
Canada – or call someone inside the country you’re in – you’ll be using a foreign network that has a roaming agreement with
Rogers, and will be charged posted voice roaming rates per minute specific to that country/region. There are different roaming
rates that apply to text messages (SMS), picture/video messaging and data usage (email, Instant Messages [IM] and mobile
browsing). Visit rogers.com/roaming for details.
How do I know when I’m roaming?
1
As soon as you arrive in
another country, you will
be prompted with a text
message informing you of
options, which can save you
money while roaming.
2
Look at the top of your phone’s
display. It will say the name of
the carrier you’re using (like
this example for Sweden) and
show your signal strength, just
as it would if you were at home
connected to Rogers.
3
Doing any of the following
while outside of Canada will
result in roaming charges:
Calling
Text messaging
Picture/video messaging
Data usage (such as email,
IM or mobile browsing)
If you answer a
call or pick up
your voicemail,
you’ll also be
charged
roaming rates.
know ?
Did you
16
Starting up guide
You can talk and text for less while roaming with a Travel Pack. For a low
one-time fee you can take care of business where and when you want,
without guessing what it’ll cost you later – and it’s good for a month!
Long Distance
Your business can be only as big as the backyard you play in. So make the
world your playground by staying connected with your mobile business
device, wherever in the world your company may roam.
Now then, what is long distance?
If roaming means that you’re outside of the Rogers network, then long distance is simply what
happens when you’re in Canada, connected to the Rogers Wireless network, and you make a call
to a number outside your local calling area. Here are a few scenarios to help demonstrate.
Meet David...
His business is in Toronto and his
local calling
area (the geographical area asso
ciated with a
phone number) is within the 416
area code. David’s clients and colleagues are in
Toronto and
across Canada. Check out his long
-distance life:
1
2
3
4
5
David’s at his office in Toronto. He
calls his
business partner, locally, in Toronto.
David’s at his office in Toronto. He
calls a
client in Vancouver.
David’s visiting Vancouver. He calls
his client
in Vancouver. This is considered a local
call.
David’s still in Vancouver and his busin
ess
partner calls from Toronto. David answ
ers and
long-distance minutes are charged
only to
his bill because his partner has dialle
d a local
number and Dave is in Vancouver.
Still in Vancouver, David’s client calls
him this
time. Both are charged for long dista
nce.
Since David’s number is in the 416
area code,
his client is making a long-distance
call.
As the call is received by David’s phon
e in
Vancouver (just like when his partn
er called),
David also incurs long-distance charg
es.
Long Distance?
No
Yes
No
Yes
Yes
For more info on long-distance calling areas, visit rogers.com/callingareas
THIS IS A
RECORDING
If you try to place a call that would result in a long-distance charge,
a recorded announcement will ask you to redial it as a long-distance call
(using 1 + area code).
For more information, visit the How-To Centre at rogers.com/smallbiz
17
roaming / long distance
Roaming
Your company’s vision is limitless, so why should your
ability to communicate with customers and employees
be anything less? There’s a difference between roaming
and long-distance calling. Read on and get the essentials.
Wireless data keeps you moving
With wireless data you and your team can use your wireless devices to send and receive
emails and instant messages, view and edit attachments en route to a meeting, browse the
internet, upload pictures, use mobile applications such as Google Maps and much more.
How is wireless data usage calculated?
While voice plans are measured by the amount of minutes you are connected (such as
an allowance of 500 minutes per month), data plans are billed according to the volume
of data sent/received, and is measured and presented in kilobytes on your invoice. You
will also see data allocations in data plans stated in kilobytes, megabytes and gigabytes.
1,024KB =1MB
1,024MB =1GB
Tip: Data usage on your invoice is stated in
KB. Move the decimal 3 spaces to the left to
convert into MB and then another 3 spaces to
the left to convert into GB (e.g., 3,500,000 KB
is approximately equal to 3,500 MB or 3.5 GB).
How much data do you need?
Use the data usage charts below as a quick guide to what size of data
plan your business may need.
500MB
1GB
3GB
5GB
10,000
8,000
600
150
10,000
30,000
1,000
400
20,000
50,000
1,500
600
Text
emails
+
web
pages
+
Photo uploads/
downloads
+
minutes on
youtube
20,000
20,000
1,000
800
Text
emails
+
web
pages
+
Photo uploads/
downloads
+
minutes on
youtube
BlackBerry® Data Usage*
5,000
4,000
300
50
iPhone Data Usage*
2,500
2,000
100
50
3,000
4,500
200
100
5,000
12,000
500
500
Rocket™ Stick Data Usage*
2,500
800
100
20
5,000
1,500
200
50
10,000
5,000
600
150
15,000
10,000
750
240
Text
emails
+
web
pages
+
Photo uploads/
downloads
+
minutes on
youtube
For more information, such as mobile phone data usage, visit
rogers.com/datacalculator
rarely
leave the
office?
A Data Day Pass
is perfect for
you or members
of your team
who rarely leave
the office, but
need mobile
internet access
from time to
time. A Day Pass
provides access
to data services
such as email,
IM, browsing
and web-based
apps for a 24hour period.
If your business
doesn’t have a
monthly data
plan, you’ll be
asked to purchase a Day Pass
any time you
attempt to use
a data service
before you can
continue.
Which data
plan works
for you?
Smartphone and Rocket™
mobile internet stick
customers can choose from
a variety of monthly data
plans including plans with
set amounts of data, a Flex
Rate monthly data plan that
automatically adjusts, month
to month, based on your
actual usage, multiple user
plans with shared data and
plans that allow customers
to share data between their
smartphone and Rocket™
stick.
Customers with a regular
mobile phone can subscribe
to the monthly Unlimited
Mobile Browsing add-on
to access data services.
95%
of Rogers smartphone
customers use
less than 500 MB
of data per month.
Entertainment
Wireless data gives you on-the-go access to the tools you need.
Rogers Mobile Internet Portal
The Rogers Mobile Internet Portal is your gateway to the mobile internet, your source
for downloadable content and your destination for on-the-go management of your
Rogers Wireless account.
The conveniently arranged home screen grants
you access to all kinds of info.
Yahoo! oneSearch
Just type it and get relevant answers fast with
the handy Yahoo! oneSearch – whether it’s the
closest sushi joint or flight arrival info.
News
Get the latest on news, sports, finance, music,
tech and so on. Remember that access to news
headlines is free. To get the full story, you’ll
need a data plan or mobile browsing add-on.
Quick Links
Get one-click access to websites such as Facebook and Google, plus quick links to popular
messaging, info and entertainment sites
including Yahoo!, Windows Live and more.
how
to
Simply select
Internet from your
phone’s main menu
or text HOME to
4836. iPhone and
Android customers
can access the
portal by going to
rogers.mobi
Be sure to subscribe to a
data plan or get a mobile
browsing add-on for the
full mobile browsing
experience. For more
information visit
rogers.com/dataguide
* The above examples are estimated based on smartphone and Rocket™ mobile internet
stick browsing. Data usage varies per device.
18
Starting up guide
For more information, visit the How-To Centre at rogers.com/smallbiz
19
data 101 / entertainment
Data 101
Work hard. Play harder. Your phone is also your
gateway to loads of wireless apps, mobile internet sites
and downloadable content to personalize your phone.
How-To Centre
how-to centre
rogers.com/smallbiz
Now you’ve got all the basics – but to be an effective
manager of business information, it’s important to take the
next step to mastering your wireless device. So check out
the ROGERS WIRELESS BUSINESS HOW-TO CENTRE.
You’ll discover essential information, such as step-by-step
instructions to help you with all your business communication
needs, helpful how-to videos about your wireless device,
and so much more!