Download Alcatel OmniPCX Enterprise User manual

Alcatel OmniPCX Enterprise
Alcatel 4028/4029
First
User manual
How
Introduction
How to use this guide
Thank you for choosing a telephone from the 4028/4029 range manufactured by Alcatel.
Your 4028 (IP set)/4029 (digital set) terminal has a new ergonomic layout for more effective communication.
• Actions
• Keypad
Lift the receiver.
„ A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program
2ab
5
c
jkl
ef
3d
mno
6
Numeric keypad.
your telephone,
Hang up.
Alphabetic keypad.
„ a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
2
„ communication is even more convenient using the audio keys (loudspeaker, hands free),
„ using the convenient alphabetic keypad, you can call your correspondents by name.
Specific key on numeric keypad.
• Navigator
Move the navigation key up, down, to the left or to the right.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
• Display and display keys
Smith John
…
• Audio keys
Partial view of display.
Loudspeaker,
hands free.
Display key.
Adjustment “reduce”.
Adjustment “increase”.
• Programmable keys and icons
• Other fixed keys
Line key.
Fixed key.
Icon corresponding to key.
MENU key.
Voice mail access key.
• Other symbols used
Means that the function is accessible from the Menu page.
Means that the function is accessible from the Perso page.
Means that the function is accessible from the Info page.
Means that the function is subject to programming. If necessary, contact your installer.
Means that the function can be accessed by pressing a programmed key - see Program the keys
for the Perso page or the add-on module.
These symbols can be supplemented by small icons or text.
3
How
Contents
Toc
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
1.
1.1
1.2
1.3
2.
p.9
p.9
p.9
p.9
p.10
p.10
p.10
p.10
p.10
p.10
p.11
p.11
p.11
6.
7.
Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Three-way conference with internal and/or external correspondents (conference). . . .
Talk simultaneously to more than 2 correspondents . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . .
Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . .
Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . .
p.15
p.15
p.15
p.16
p.16
p.16
p.17
p.17
p.17
p.17
p.18
p.19
p.19
p.19
p.19
p.19
p.20
p.20
p.20
p.20
p.20
p.21
p.21
Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
Finding out the cost of an outside call made for an internal user from your terminal . . . p.22
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
7.10
7.11
7.12
7.13
7.14
7.15
7.16
p.12
p.12
p.12
p.12
p.13
p.13
p.13
p.14
p.14
p.14
Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . .
Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . .
Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancelling a specific diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.1
6.2
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
4.
Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . .
Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . .
Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call back the last caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . .
Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
5.11
5.12
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
3.
5.
Description of the screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the audio functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Program the keys for the Perso page or the add-on module . . . . . . . . . . . . . . . . . . . . . .
Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Create, modify or consult your intercom list (max. 10 numbers) . . . . . . . . . . . . . . . . . .
p.23
p.23
p.23
p.23
p.24
p.24
p.24
p.25
p.25
p.25
p.25
p.26
p.26
p.26
p.26
p.26
Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
5
Getting to know your telephone
„ Display and display keys
Contains several lines and pages providing information on calls and the functions accessible via the 6 keys associated with the words on the
screen.
Telephone
Adjust the tilt of the screen
Handset
„ Indicator light
Transfer icon: pressing the key next to this icon allows you to program or change the transfer function.
•
•
Headset connected.
Appointment programmed.
Silent mode activated.
Telephone locked.
Flashing green: incoming call.
Flashing red: alarm.
Display keys: pressing a display key activates the function shown associated with it on the screen.
„ Navigation
OK key: used to validate your choices and options while programming or configuring.
Left-right navigator: used to move from one page to another.
Up-down navigator: used to scroll through the content of a page.
Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation,
provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.
„ Welcome screens
Alcatel 4028
Menu page: contains all functions and applications accessible via the keys associated with
the words on the screen.
Perso page: contains call line keys (allowing supervision of calls) and programmable call
keys.
Socket for connecting headphones or a
Hands-free / Loudspeaker unit
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc.
„ Call display
Alphabetic keypad
Call in progress or outgoing call.
Incoming call.
„ Audio keys
Hang-up key: to terminate a call.
Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver.
• Lit in hands-free mode or headset mode (short press).
• Flashing in loudspeaker mode (long press).
Call on hold*.
Intercom/Mute key:
• during a conversation: press this key so that your correspondent can no longer hear you.
• terminal idle: press this key to answer calls automatically without picking up the receiver.
If you get two calls at the same time, you can switch from one call
to the other by pressing the display key associated with each call.
To adjust the loudspeaker or handset volume up or down
„ Extension unit
Left-right navigator: used to check calls.
„ Function keys and programmable keys
Guide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page.
An extension unit can be fitted to your telephone. This provides additional keys which
can be configured as function keys, line keys, call keys etc.
To affix labels: push the holding strip of the unit backwards to you and lift it. Install
the label under the keypad, in the housing designed for, and place the keypad back
into position.
Messaging key to access various mail services:
if the key flashes orange, a new voice message, a new text message or a call-back request has been received.
'Redial' key: to access the 'Redial' function.
6
Programmable key (F1 and F2 keys):
lit when the function associated with the key is activated.
1
Description of the screens
Other
„ Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator
1.1
is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or
modified via the Information key.
Welcome screens
Menu page
Perso page
Info page
Time and status icon
Date
Call forwarding icon
Stationary: no forwarding
activated.
Rotating: forwarding activated
„ Info page: contains information on the telephone and the status of its functions: name, telephone number, number of
Scroll bar: shows
the position on a
page
messages, activation of transfer function, appointment reminder, etc.
Displays the content of the
page selected
„ Menu page: contains all functions and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling
back one of the last 10 numbers or intercepting calls.
Left-right navigator:
used to move from one page to another.
Up-down navigator:
used to scroll through the content of a page.
7
Description of the screens
1
1.2
Call management screen
Date
Incoming call icon
1.3
Application screen
Date
Time and status icon
Application name
Time and
status icon
Call holding icon
Pop-up display of
functions accessible while the call is
taking place
Call in progress icon
Application
screen
Incoming call presentation screen. This screen is
temporarily displayed when a
call arrives and shows the
name and/or number of the
caller.
Events screen
„ Application screen: displays information relevant to programming or configuring the telephone.
„ Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.
Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are
directly related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or a held call and an incoming call.
Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.
8
Using your telephone
2
Other
Making a call
2.1
2.3
Using the telephone in 'Hands free' mode
„ Terminal idle:
ab
2
5
c
jkl
3
f
de
ab
2
OR
o
mn
6
5
lift the
receiver
dial directly
the number
for your call
5
jkl
3
f
de
mn
OR
o
6
number
required
you are in hands free
mode
hands free
Press and
release
3d
6
mn
OR
o
terminate
your call
„ Call in progress:
ef
bc
jkl
2a
c
OR
Paul
Conversation 00:23'
number
required
programmed line
key
correspondent’s
name
during a conversation
Paul
Conversation 00:23'
during a
conversation
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.
press and release
During a conversation, you can lift the receiver without terminating the call.
For the operator, dial '0' (by default).
• If the internal or outside number does not reply:
LS announce
Call back
OR
broadcast a message on
the loudspeaker of the
free terminal
request callback to a
busy terminal
Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker.
Text mail
send a written
message
the loudspeaker key flashes
Paul
Conversation 00:23'
during a
conversation
Text mail
OR
OR
2.4
activate loudspeaker
(long press)
OR
the key is no longer lit
OR
send a voice message
2.2
go to next screen
adjust volume
(7 levels)
Receiving a call
deactivate
loudspeaker
(long press)
press and release the loudspeaker key to switch to hands free mode (light steady).
OR
OR
Paul
is calling
lift the
receiver
hands free
press the key next to the
'incoming call' icon
9
Using your telephone
2
Calling your correspondent by name (company directory)
2.5
Redialling
2.8
10:30
OR
enter the name or initials or
the surname and first name
of your correspondent
select the type of search you
want (last name, last name
and first name* or initials*)
'Redial' key
Call back the last caller (whose call was not answered)
2.9
display the
previous and
next names
OR
press the key
associated with
the
correspondent
to call
caller
modify the search
10:30
reach the 'Menu'
page
Make calls via your programmed call keys
2.10
10:30
find the correspondent
you want to call from
the programmed call
keys
call the chosen
correspondent
Your terminal has access to a common directory of outside numbers.
5
ef
bc
3d
jkl
6
2a
o
mn
directory
number
Last caller :
call back the last caller
Requesting automatic callback if internal number is busy
internal number busy
Calling from the common directory
2.7
No reply
Helen
PERSO
access the
'Perso' page
Callback last
menu
*Name must be entered in format name/space/first name.
2.6
reach the 'Menu'
page
last number redial
Display of all the correspondents
meeting the search criteria
OR
Redial
menu
10
Call back
callback request acknowledged
Using your telephone
2
2.11
Answering an internal call in intercom mode
2.13
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in hands free mode. The screen shows the caller’s identity.
Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:
• To activate - Terminal idle:
The key lights up
Paul
Conversation 00:23'
corresponding LED lights up
during a
conversation
When your caller hangs up, intercom mode remains active.
The key is no longer lit
resume the
conversation
• To deactivate - Terminal idle:
the corresponding LED goes out
2.12
Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
Paul
Conversation 00:23'
during a
conversation
*
OR
disable microphone
Send DTMF
to activate
The function is automatically cancelled when you hang up.
11
During a conversation
3
„ Answer call displayed:
Other
Making a second call during a conversation
3.1
Take call
OR
Enquiry call
5
3d
6
o
mn
during a
conversation
number of
second
correspondent
• Other methods for calling a second correspondent
5
ef
bc
3d
jkl
6
2a
the first call is on hold
line key for which
icon is flashing
• To return to your first caller and end the conversation in progress:
ef
bc
jkl
2a
Paul
Conversation 00:23'
John
Conversation 00:23
John
Conversation 00:23
the first call is on hold
John
Conversation 00:23
key associated with the
'incoming call' icon
Dial directly the number for your call.
o
mn
OR
Paul
In conversation
Name of second correspondent.
- To access the 'Redial' function (press and hold).
- Call back on the last 10 number dialled (short press).
3.3
Programmed line key.
During a conversation, a second call is on hold.
To accept the second call:
Switching between calls (Broker call)
• To cancel your second call and recover the first:
Enquiry off
John
Conversation 00:23
OR
John
Conversation 00:23
Paul
Conversation 00:23'
Paul
Conversation 00:52
your first call is placed on
hold
key associated
with the
'incoming call'
icon
If you make an error, hang up: your telephone will ring and you will recover your first
call.
3.4
Transferring a call
• To transfer your call to another number:
3.2
Answering a second call during a conversation
• A second correspondent is trying to call you:
during a
conversation
Paul
Conversation 00:23'
during a
conversation
Paul
is calling
name or no. of the caller
displayed for 3 seconds
12
5
ef
bc
3d
jkl
6
2a
Paul
Conversation 00:23'
o
mn
Calling a
second person
during a
conversation
John
Conversation 00:23
the first call is on hold
OR
During a conversation
3
• If the number receiving the transfer answers:
Talk simultaneously to more than 2 correspondents
3.6
Call back
You are in a conference call with 2 correspondents. To add another correspondent to the conference:
You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described
above.
Add
Paul
John
00:23
5
Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
3.5
bc
3d
jkl
6
2a
ef
mn
o
OR
correspondent’s name
or number
Conference
Number of participants:
Insert
Three-way conference with internal and/or external correspondents
(conference)
„ During a conversation, a second call is on hold:
3.7
Conference
John
Conversation 00:23
Paul
John
00:23
Placing a call on hold (hold)
• Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
select the 'conference'
function
„ Cancel conference and return to first correspondent (if conference is active):
Put on hold
Paul
Conversation 00:23'
End conference
during a
conversation
• Recover the call on hold:
„ Hang up on all correspondent (if conference is active):
End conference
Paul
On hold
OR
key associated with the
'incoming call' icon
„ After the conference, to leave your two correspondents talking together:
Call back
OR
13
Paul
On hold
your call is placed on hold
Paul
Conversation 00:23'
During a conversation
3
• Common hold:
To recover your call on any telephone in your system.
Call pick up
Park/retrieve
services
call
Hold
Paul
Conversation 00:23'
during a
conversation
your call is placed on
hold
If the parked call is not recovered within a preset time (default value 1 min 30), it is
transferred to the operator.
Recover the call on hold from any telephone:
3.9
Paul
Conversation 00:23'
key associated
with the
'incoming call'
icon
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
Intrusion
Placing an outside call on hold (parking)
3.8
call
Intrusion into an internal conversation
Intrusion
same key to exit
• Protection against intrusion:
protection
Park/retrieve
Intrusion
You can place an outside call on hold and recover the call on another telephone:
5
Park the call
Paul
Conversation 00:23'
press programmed
key
during a
conversation
ef
bc
3d
jkl
6
2a
o
mn
enter the
number
Protection is cancelled when you hang up.
A parking announcement message is displayed on the screen of the parking destination
set.
• To recover the parked call:
call
3.10
Park/retrieve
To automatically take the parked call, pick up the handset of the parking destination set.
10:30
menu
Settings
Services
Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:
Consultation
Paul
in conversation
reach the 'Menu'
page
during a
conversation
14
OR
adjust audio
volume
Sharing
4
Other
Answering the general bell
4.1
call pick up
Call pick-up
4.3
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
Night service
• If the telephone ringing is in your own pick-up group:
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
Group call pick
up
10:30
Settings
menu
Services
10:30
reach the 'Menu'
page
Consultation
4.2
Settings
menu
Services
reach the 'Menu'
page
Call pick up
Night service
services
call pick up
Consultation
Call pick up
Group call pick
services
up
• If the telephone ringing is not in your pick-up group:
Manager/secretary filtering
Individual call
pick up
Screened list :
10:30
Settings
menu
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
Services
Consultation
reach the 'Menu'
page
• From the manager’s or secretary’s telephone:
incoming calls are filtered by a chosen person
(secretary, etc.)
Call pick up
services
press
programmed key
Individ pick up
bc
3d
jkl
6
2a
5
ef
o
mn
number of
telephone
ringing
The system can be configured to prevent call pick-up on certain telephones.
same key to cancel
Filtering is indicated on the manager’s telephone by the icon corresponding to the
“filtering” programmed key.
15
Sharing
4
Hunting groups
4.4
4.5
• Hunting group call:
Calling an internal correspondent on his/her pager
The number called does not answer and you know that the person called has a pager:
Certain numbers can form a hunting group and can be called by dialling the group number.
bc
2a
5
jkl
5
o
mn
ef
bc
3d
jkl
6
2a
ef
3d
mn
Paging
bc
3d
jkl
6
2a
o
5
ef
mn
o
6
number called
number called
Group No.
• Temporary exit from your hunting group:
hunting group
10:30
paging in progress is displayed
Go out of
Settings
menu
Services
Your correspondent can answer from any telephone in the system.
reach the 'Menu'
page
Consultation
Additional
Out hunting grp
services
bc
3d
jkl
6
2a
5
ef
4.6
o
mn
your group number
Answering a call on your pager
Paging answer
• Return into your group:
A call on your pager can be answered from any telephone within the system.
Go into hunting
group
10:30
10:30
Settings
menu
your pager beeps
Services
Services
reach the 'Menu'
page
reach the 'Menu'
page
Consultation
Consultation
Settings
menu
Additional
services
In hunting grp
ab
2
5
c
jkl
ef
3d
Paging
Paging answer
bc
3d
jkl
6
2a
5
ef
o
mn
o
mn
6
your extension
number
your group number
Belonging to a group does not affect the management of direct calls. A specific
telephone within a group can always be called by using its own number.
16
Sharing
4
4.7
Calling a correspondent on his/her loudspeaker
Send a voice message copy
4.9
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
LS announce
new voice
2a
message
5
ef
bc
3d
jkl
6
o
mn
Paul
personal code
your
correspondent
does not reply
Consult
display number of new and old
messages
you are connected to the loudspeaker on your correspondent’s
phone (if he/she has the hands free function)
Text mail
Forward msg
4.8
Record your message
Exit
Sending a written message to an internal correspondent
new text messa
Send
2
5
jkl
3
f
de
5
OR
o
mn
6
enter the number
of the terminal to
receive the
message
3d
6
Text mail
OR
o
mn
number to be
called
enter the first
letters of the
name
4.10
Send a text message to
ef
bc
jkl
2a
c
ab
Spell name
OR
Send
#
correspondent’s name
send message
Sending a recorded message to a number / a distribution list
Predefined msg
xxx xxx
new voice
select a predefined message
OR
To complete
select a predefined message to complete
5
Exit
compose a new message
bc
2a
5
Text mail
xxxxxx xxx
3d
6
ef
Voice mail
Send
Record your message
o
mn
personal code
Msg to create
OR
bc
jkl
2a
message
end of recording
Apply
complete your
message
Send
send message
17
jkl
3d
record message
ef
OR
o
mn
6
number to be
called
OR
Spell name
OR
#
correspondent’s name
Exit
end of broadcast
Sharing
4
4.11
Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
bc
3d
jkl
6
2a
5
ef
o
mn
speak, you have 20 seconds
OR
number of
broadcast
group
The message will only be broadcast on terminals not in use and which have a
loudspeaker.
18
Keep in touch
5
Other
5.1
Diverting calls to another number (immediate diversion)
OR
call back sender of
message
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
Immediate
2a
forward
5
bc
3d
jkl
6
Call back
OR
Save
OR
archive the message
Exit
terminate consultation
ef
mn
o
5.4
number to be
called
Diverting calls to your pager
Radio paging
Callers will thus be able to contact you while you are moving around the company:
diversion is acknowledged
diversion is acknowledged
press programmed
key
You can make calls, but only the destination number can call you.
5.5
5.2
Diverting your calls to your voice message service
Forwarding your calls from the receiving terminal (“Follow me”)
Remote forward
You wish to receive your calls in your present location:
Use the “Follow me” function.
Imm fwd to VM
diversion is acknowledged
Other fwd
Remote forward
5
5.3
The light indicates that messages have been received.
bc
2a
5
jkl
ef
3d
o
mn
6
press programmed
key
display name of sender, with date, time and
ranking of message
personal code
Consult
listen to message
Replay
OR
Erase
erase message
19
bc
3d
jkl
6
2a
OR
5
message
3d
6
o
mn
your extension
number
When you return, consult recorded messages
new voice
ef
bc
jkl
2a
ef
o
mn
your extension
number
diversion is acknowledged
Keep in touch
5
Applying a selective diversion
5.6
5.9
You can forward your primary number and your secondary number or numbers to different sets.
Diverting calls when your line is busy (divert if busy)
Forward on busy
Callers will thus be able to contact you while you are moving around the company:
10:30
Settings
menu
Services
Consultation
10:30
Forward
menu
OR
reach the 'Menu'
page
Other fwd
reach the 'Menu'
page
Forward service
Principal line
selection
OR
Second line
bc
3d
jkl
6
2a
selection
5
ef
mn
o
Forward on bus
select the number to forward
number receiving
diversion
5
ef
bc
3d
jkl
6
2a
diversion is acknowledged
o
mn
number receiving
diversion
5.7
Cancelling all diversions
5
Deactivate
Deactivate
forward
OR
programme another type of
diversion
press programmed key
5.10
5.8
bc
3d
jkl
6
2a
OR
ef
diversion is acknowledged
o
mn
number receiving
diversion
Do not disturb
Cancelling a specific diversion
on/off
Do not disturb
You can make your terminal temporarily unavailable for all calls.
programmed key corresponding to type of diversion
(group or selective)
Settings
Services
Do not disturb &
Do not disturb
locking
on/off
Consultation
diversion is acknowledged
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
20
Keep in touch
5
5.11
Leaving a recorded message for internal callers
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
new text messa
Text mail
Fwd to text
Fwd to text
Predefined msg
OR
select a predefined message
OR
To complete
select a predefined message to complete
Text mail
xxxxxx xxx
Msg to create
Apply
compose a new message
5.12
complete your
message
Consulting written messages
The light indicates that messages have been received.
number of
messages received
OR
Recall
OR
call back sender of
message
OR
Text answer
answer with a text
message
new text messa
Save
record message
Read message
OR
display name of sender, with
date, time and ranking of
message
Next message
next message
OR
terminate
consultation
21
6
Managing your charges
Other
Charging your calls directly to business accounts
6.1
You can charge the cost of your outside calls to business account numbers.
10:30
menu
Settings
Services
Consultation
Additional
services
reach the 'Menu'
page
Business accoun
code
5
ef
bc
3d
jkl
6
2a
5
ef
bc
3d
jkl
6
2a
o
mn
o
mn
number required
number of business
account
Finding out the cost of an outside call made for an internal user from
your terminal
6.2
10:30
menu
Settings
Services
Consultation
reach the 'Menu'
page
Consultation &
Charging
callbacks
informations
22
Programming your telephone
7
Other
7.1
Initializing your voice mailbox
light flashes
Modify the password for your phone set
7.3
enter your personal code then record
your name according to voice guide
instructions
10:30
Settings
menu
My phone
Password
reach the 'Menu'
page
Your personal code is used to access your voice mailbox and to lock your telephone.
5
7.2
3d
6
5
message
5
ef
bc
3d
jkl
6
2a
5
Perso options
Greeting msg
3d
6
ef
3d
6
Apply
OR
o
mn
new code
(4 digits);
ef
bc
jkl
2a
You can replace the greeting message by a personal message
bc
jkl
2a
o
mn
old code
(4 digits)
Customising your voice greeting
No new voice
ef
bc
jkl
2a
Apply
OR
o
mn
enter new
password again to
confirm
Perso greeting
o
mn
personal code
Normal prompt
Perso greeting
OR
to return to the
default message
Accept
apply
Voice mail
This password controls access to the programming and terminal locking functions by
the user (default password: 0000).
End
Greeting recording
record message
end of recording
7.4
OR
Restart
re-record a message
OR
Modify the password for your voice mailbox
Replay
replay message
No new voice
2a
message
5
ef
bc
3d
jkl
6
Perso options
Admin options
o
mn
personal code
Password
My password
bc
3d
jkl
6
2a
5
ef
o
mn
#
new code
(4 digits)
As long as your voice mailbox has not been initialized, personal code is 0000.
23
Programming your telephone
7
T Adjust ringer volume while a call arrives:
Adjusting the audio functions
7.5
OR
Paul
is calling
10:30
Settings
menu
My phone
your telephone
rings
Ringing
reach the 'Menu'
page
adjusting the ringer volume
Adjusting screen brightness
7.6
T Choose the tune:
10:30
Settings
menu
Melody
My Phone
Contrast
reach the 'Menu'
page
select the melody of your choice
(16 tunes)
T Adjusting the ringer volume:
OR
increase or decrease the contrast
Ringing level
OR
select the volume of your choice:
(12 levels)
Selecting the welcome page
7.7
This function is used to choose the page displayed by default on the telephone.
T activate/deactivate silent mode:
10:30
More options
¤ Silent mode
to activate
menu
× Silent mode
Settings
to deactivate
T Activate/disable meeting mode (progressive ringing):
More options
¤ Progressive
× Progressive
ringing
ringing
to activate
select the default page
to deactivate
T Activate/deactivate discreet ring mode:
¤ One beep
before ringing
OR
to activate
¤ Three beeps
¤ One beep
before ringing
before ringing
OR
¤ Three beeps
before ringing
to deactivate
24
My phone
Homepage
Programming your telephone
7
„ Other possibilities:
Selecting language
7.8
Modify
10:30
menu
Settings
My phone
modify contents
of entry displayed
Language
reach the 'Menu'
page
bc
3d
jkl
6
2a
5
Erase
delete
Programming direct call keys (F1 and F2 keys)
7.10
ef
o
mn
enter your
personal
password
7.9
OR
Speed dial
select the language of your
choice
press a
programmable key
(F1 or F2)
Program the keys for the Perso page or the add-on module
You can program call numbers and functions for the 'Perso' page keys and the add-on module keys.
10:30
Speed dial
PERSO
reach the 'Menu'
page
press the key you
want to program
to program a
number
to program a
function
Services
OR
to program a
function
Programming an appointment reminder
7.11
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
10:30
bc
2a
5
jkl
ef
menu
Apply
3d
o
mn
Appointment
Appointment
hour
6
enter the
number
enter the name
reach the 'Menu'
page
apply
„ To program a function:
bc
3d
jkl
6
2a
5
Services
Services
follow informations displayed on the
screen
„ To program a number:
Speed dial
to program a
number
OR
ef
o
mn
The 'Appointment programmed' icon is displayed on the welcome page.
25
3d
6
mn
o
enter time of appointment
dial the number of the
appointment
destination set
follow informations displayed on the
screen
5
ef
bc
jkl
2a
Programming your telephone
7
• At the programmed time, your telephone rings:
Configuring the audio jack of your telephone
7.14
By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker.
10:30
10:30
Appointment
My Phone
Jack plug
reach the 'Menu'
page
• To cancel your reminder request:
menu
Settings
menu
If your calls are diverted to another terminal, the diversion is not applied to the
reminder call.
Erase
Headset
Hands-free
OR
Loudspeaker
OR
reach the 'Menu'
page
The 'Appointment programmed' icon disappears from the welcome page.
Modify the associated number
7.15
Identify the terminal you are on
7.12
The associated number can be a phone set number, the voice mail number or the pager number.
The number of your telephone is displayed on the 'Info' page.
10:30
menu
Settings
Services
Associate
Access the Info page using the navigator.
reach the 'Menu'
page
Lock / unlock your telephone
7.13
5
10:30
menu
reach the 'Menu'
page
Lock
5
ef
bc
3d
jkl
6
2a
o
mn
ef
bc
3d
jkl
6
2a
Modify
5
depending the displayed
informations, enter your
password or confirm
3d
6
o
mn
Create, modify or consult your intercom list (max. 10 numbers)
7.16
10:30
menu
Settings
Services
reach the 'Menu'
page
Interphony
26
acceptance of the
programming is displayed
enter the new
associated
number
enter your
personal
password
your telephone is
locked/unlocked
ef
bc
jkl
2a
o
mn
follow instructions given on display
Guarantee and clauses
howtoc
Independently of the legal warranty that covers this appliance, it is
guaranteed for 1 year, parts and labour, counting from the date indicated
on your invoice.
The invoice will be demanded if making a claim under the warranty. The
warranty does not however apply in the following cases: in the event of use
that does not comply with the instructions given in this user’s manual, faults
or damage caused by natural wear, damage resulting from a cause external
to the appliance (e.g. impact, fall, exposure to dampness, etc.),
noncompliant installation or modifications or repairs carried out by people
who are not approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your
telephone, you may however use a damp soft cloth. Never use solvents
(trichlorethylene, acetone, etc.) which may damage the plastic parts of your
telephone. Never spray it with cleaning products.
Earpiece may retain magnetic objects.
The wording is not contractual and may be subject to change. Some
functions of your telephone are controlled by a software key and the
configuration of the unit.
Declaration of compliance
EC: We, Alcatel Business Systems, hereby declare that we assume the
Alcatel 4028/4029 product to be compliant with the essential requirements
of Directive 1999/5/CE of the European Parliament and Council. A copy of
the original of this declaration of compliance can be obtained from your
installer.
Alcatel Business Systems, in keeping with its policy of constant product
improvement for the customer, reserves the right to modify product
specifications without prior notice.
Copyright © Alcatel Business Systems. 2005. All rights reserved.
MU19003BSAA-E610ed01-1305
27