Download Enable-IT 860 Series User manual

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Enable-IT 860 Pro Rev B
Professional Grade Ethernet Extender
User Manual
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All Rights Reserved 1997 - 2013 ENABLE-IT - Proprietary and Confidential
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Copyright © 1997-2013 Enable-IT, Inc.
All rights reserved.
No part of this
documentation may be reproduced in any form, or by any means, or used to make any
derivative work (such as translation, transformation, or adaptation) without written
permission from Enable-IT, Inc.
Enable-IT, Inc. reserves the right to revise this documentation and to make changes in
content from time to time without obligation on the part of Enable-IT, Inc., to provide
notification of such revision or change.
Enable-IT, Inc. provides this documentation without warranty, term, or condition of any
kind, either implied or expressed, including, but not limited to, the implied warranties,
terms or conditions of merchantability, satisfactory quality, and fitness for a particular
purpose. Enable-IT, Inc. may make improvements or changes in the product(s) and/or
the program(s) described in this documentation at any time.
If there is any software on removable media described in this documentation it can be
provided on request. Please contact Enable-IT, Inc. and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGEND
If you are a United States government agency, then this documentation and the
software described herein are provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely
at private expense. Software is delivered as "Commercial Computer Software" as
defined in DFARS 252.227-7014 (June 1995) or as a "commercial item" as defined in
FAR 2.101 (a) and as such is provided with only such rights as are provided in EnableIT, Inc.'s standard commercial license for the software/firmware.
Technical data is provided with limited rights only as provided in DFAR 252.227-7015
(Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to
remove or deface any portion of any legend provided on any licensed program or
documentation contained in, or delivered to you in conjunction with, this User Manual.
Unless otherwise indicated, Enable-IT, Inc. registered trademarks are registered in the
United States and may, or may not, be registered in other countries
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
Page 2 of 16
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TABLE OF CONTENTS
ABOUT THIS USER MANUAL ...................................................................................... 4
INTRODUCING THE 860 PRO ETHERNET EXTENDER KIT ............................................. 5
About The 860 Pro Ethernet Extender Kit ................................................... 5
Key Benefits ................................................................................................ 6
Summary Of Features ................................................................................. 6
Typical Use Applications ............................................................................. 7
INSTALLING THE 860 PRO ETHERNET EXTENDER KIT ................................................ 8
Site Plan – Installation Design Considerations ............................................ 8
Unpacking The Enable-IT 860 Pro Ethernet Extender Kit ........................... 9
Perform An Out Of The Box Test (OOTBT)................................................. 9
Performing The On-Site Installation ............................................................ 10
Mounting The 860 Pro Ethernet Extender Units .......................................... 10
Building The 860 Pro Interlink Wiring .......................................................... 10
Cabling Devices To The Enable-IT 860 Pro Extended Ethernet Kit ............ 10
Troubleshooting ........................................................................................... 11
Performance Settings (DIP Switch) ............................................................. 11
TECHNICAL SUPPORT ............................................................................................... 13
Online Technical Services ........................................................................... 13
World Wide Web Site .................................................................................. 13
Returning Products for Warranty Repair ..................................................... 13
Returning Products for Refund .................................................................... 13
ENABLE-IT, INC. LIMITED WARRANTY ........................................................................ 14
CONTACT US ............................................................................................................ 16
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
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ABOUT THIS USER MANUAL
This product User Manual provides all the information needed to install and use the
Enable-IT 860 Pro Ethernet Extender Kit. This User Manual is intended for use by
technicians who are responsible for installing and setting up network equipment.
Consequently, it is assumed that the installer has a basic working knowledge of LANs
(Local Area Networks), PoE (Power-over-Ethernet) and voice telecom wiring.
Most Enable-IT documents are available in Adobe Acrobat Reader Portable Document
Format (PDF) or HTML on the Enable-IT’s website under the Support tab.
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
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INTRODUCING THE 860 PRO ETHERNET EXTENDER KIT
Congratulations on purchasing Enable-IT’s 860 Pro Ethernet Extender Kit — the
simplest method to stretch your broadband solutions for in-building deployment in
commercial office buildings, hotels, and multi-tenant residential units.
The 860 Pro extended Ethernet product offers the lowest cost solution in a simple design
for rapid install using existing 1-pair Telco wiring.
This chapter contains introductory information about the 860 Pro Ethernet Extender Kit
and how it can be used in your network. It covers the following topics:
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About the 860 Pro Extended Ethernet Kit
Key Benefits
Summary of Features
Typical Applications
About The 860 Pro Ethernet Extender Kit
The 860 Pro extended Ethernet solution addresses the problem of high costs associated
with stretching your backbone with traditional fiber or a series of hubs/repeaters.
In many office buildings, preferred network access is a dedicated Ethernet line,
however, Ethernet over twisted pair wiring has a distance limitation of 328ft. In order
to drive Ethernet signal further, one would have to add repeaters to each segment of
328ft twisted pair cabling; this is often insufficient and too costly in multi-story
buildings. Fortunately, the Enable-IT 860 Pro Series extended Ethernet solutions
can push the reach of Ethernet to more than (19) nineteen times the typical Ethernet
distance over a 1-pair Telco wiring infrastructure or better.
A simple design methodology would be to think of the 860 Pro extending a standard
Ethernet line up to 6,000ft (1,829m) with a 4-Port 10/100 Ethernet switch, and can also
include dual voice lines simultaneously.
To increase the durability and extended use of the product providing maximum future
technology protection, the 860 Pro Ethernet Extender Kit meets the challenge of modern
switched LANs, and allows you to add features and capacity as your network expands.
The Enable-IT 860 Pro extended Ethernet solution has been tested to provide FullDuplex transport up to 90Mbps over CAT2, and up to 100Mbps over CAT5e cabling.
Unit Model
860 Pro
Wiring
1-pair CAT2, up to CAT7
Up to 700ft (213m)
700ft (213m) to 1,350ft (411m)
1,350ft (411m) to 1,970ft (600m)
1,970ft (600m) to 2,625ft (800m)
2,625ft (800m) to 3,280ft (1000m)
3,300ft (1006m) to 6,000(1,829m)
LAN Data Rate
100Mbps FD
Max. Distance
6,000ft (1,829m)
- 100Mbps
- 100Mbps
- 80Mbps
- 60Mbps
- 42Mbps
- 30Mbps
* Actual data rate will vary on the quality of the copper in the wire, twisted vs. straight pair and
environmental electromagnetic interference factors.
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
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Key Benefits
The following list identifies the 860 Pro Ethernet Extender Kit key benefits.
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Dramatic cost reduction over any competing technology and includes a 4-Port
10/100 LAN switch on each end. Rapid installation with small box profile, no
programming and no firmware to upgrade
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Broadband technology that delivers in-building Ethernet access over 1-pair of
existing Category 2, up to Category 5e, 6 or 7, wiring at a maximum distance of
6,000ft (1,829m). Existing spare or actively in use for analog wiring can be used
as well. This means no new wiring is required.
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Provides one scalable infrastructure for Internet access, POTS, VoIP, video, and
virtual private networking (VPN).
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Low profile box capable of supporting dual POTS lines and Ethernet data all in a
single RJ-45 Ethernet jack (Interlink port). At time of ordering, or afterwards, a
RJ-45 dongle can be requested to use on RJ-11 telephone wiring.
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Quad switched RJ-45 10/100 LAN Ethernet ports for expansion without adding a
hub or switch on each end.
Summary Of Features
The Enable-IT 860 Pro Ethernet Extender Kit has the following hardware features:
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Extended Ethernet line over existing CAT2 up to CAT5e / CAT7 wiring
Uses RJ-45 Interlink port for transport (dual voice, 100Mbps data and PoE)
Rapid Telco style installation – no programming required
Supports digital VoD channels and maintains existing telephone (lifeline POTS)
Drives Ethernet 100Mbps Full-Duplex service delivery with quad LAN switch,
dual voice up to 6,000ft (1,829m) - can also transport PoE up to 2,500ft natively.
Network equipment independence – transparent to protocols/applications/MAC
Specifications:
Power Indicator
100Mbps Link Status/Activity
VDSL2 Link Status/Activity
Functionality:
Data Rates 10/100Mbps Full-Duplex
Full-Duplex/Half-Duplex Status/Collisions
Protocol independent
Physical Dimensions:
Height: 1.5" (38.1mm)
Depth: 3.5" (88.9mm)
Width: 4.26” (108.2mm)
Weight: .4lbs (6.4oz) 2.5lbs
860 Pro Interlink port:
Pins 1 & 2 – Voice line 1 and Ethernet data
Pins 3 & 6 – Voice line 2 (optional)
Pins 4 & 5 – optional support for PoE
Pins 7 & 8 – optional support for PoE
Environment:
Interfaces:
Operating temp: -49°F to 168°F (-45°C to 76°C)
(1) 5v 2A DC Power Adapter 2.1mm
Storage temp: -49°F to 168°F (-45°C to 76°C)
(4) RJ-45 100Mbps LAN Auto negotiate
Humidity 5% to 95%, non-condensing
(1) RJ-45 Interlink port
(1) Phoenix Connector for PoE Input
Optional Dongle:
RJ-45 Male Head:
Pins 1 & 2 – Voice line 1 and data
Pins 3 & 6 – Voice line 2 and data
RJ-11 Sockets:
Pins 2 & 3 – VDLS2 & Phone port – Voice line 1 and data
Pins 1 & 4 – Voice line 2
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
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Typical Use Applications
The Enable-IT, Inc. 860 Pro extended Ethernet units are usually installed into telephone
wiring infrastructures where extension of backbone services is required and expensive
fiber options are prohibitive. The 860 Pro Ethernet Extender Kit allows a standard
Ethernet segment to be deployed quickly over existing 1-pair Telco copper wiring in
combination with existing POTS voice signals. The 860 Pro Interlink port (RJ-45
interface) carries this 1-pair signaling over the RJ-45 pins 1 & 2 - used as transport for
both voice and data. If you use more than 1-pair of wiring, such as a CAT5 segment, the
RJ-45 (pins 3 & 4) are used for voice line 2, and the remaining pins (4,5,7 & 8) can
transport native 802.3af PoE, or are unused. Quad switched RJ-45 10/100 auto-sensing
ports allow the use of LAN devices without adding an Ethernet hub or switch to either
end. An optional RJ-45 dongle can be used in unison with the RJ-45 Interlink wiring as
DSL filters to clean up noise bleeding over your cabling, as well as combined use for RJ11 Telephone connections.
Installers have the convenience of a 100Mbps LAN Ethernet unit for peace of mind
connectivity and no device maintenance.
Rapid installation allows for minimal
interruption, and the Broadband technology allows for investment protection up to 10 -15
years with no firmware or replacement issues. Bandwidth can be scaled according to
the Broadband access provider needs. The 860 Pro extended Ethernet unit is a passive
device so interruption of Internet service does not affect POTS services. Carriers and
access providers can come and go, but the 860 Pro extended Ethernet technologies
continue to provide lasting value, such as other utilities like water, gas and electricity.
The Enable-IT 860 Pro Ethernet Extender Kit is suited for the following key
environments:
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Commercial Buildings (Multi-Tenant Units)
Business Parks (Multi-Tenant Units)
Apartments (Multi-Residential Units)
Hotels (Multi-Hospitality Units)
Business Suites (Multi-Hospitality Units)
School Campuses (University, K-12)
College Housing (Multi-Residential Units)
Mining Operations – Quarries, Mine Shafts
Nautical Infrastructure – Cruise Ships, Marinas, Dive Operations, Submarines
Video Surveillance/Security
WiFi Deployment – ISP’s, RV Parks, Construction Sites
Manufacturing – Foundries, Pharmaceutical, Aerospace, Automotive,
Petroleum, Concrete Plants, etc.
Retail POS – Department stores, Bars, restaurants, retail spaces
Government – Naval ships, FEMA, Housing, USGS, National Parks, Forestry,
Research Stations, NASA, Utilities, etc.
Education – Outdoor Camps, College & University Campuses
Healthcare – Hospitals, Elder Care, Outpatient Facilities
Entertainment – Movie theaters, Home Entertainment, Fairs, Outdoor Venues
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
Page 7 of 16
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INSTALLING THE 860 PRO ETHERNET EXTENDER KIT
The Enable-IT 860 Pro Ethernet Extenders have a distance restriction of 6,000ft
(1,829m) over 1-pair of Category 2, up to 4-pair CAT5e / CAT7, wiring from device
extension to device extension. Therefore quick, simple site surveys and installation
planning are highly recommended.
This chapter describes the recommended installation process for the Enable-IT 860 Pro
Ethernet Extender Kit. The following topics are covered:
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Site Plan – Installation Design Considerations
Unpacking the Enable-IT 860 Pro Ethernet Extender Kit
Perform an Out Of The Box Test (OOTBT)
Performing the On-Site Installation
Site Plan – Installation Design Considerations
The planning process should involve a site walk-through and discovery survey.
Electrical cable measurement tools are the most reliable method to determine the
longest run of hidden wiring. Estimate the best locations to position the Broadband
concentrators to adequately reach desired connectivity on each floor. Document your
findings to use in designing a network topology to support the Ethernet switches and
backbone connectivity. The following are key points to remember in the site survey:
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Total distance limitation of 6,000ft (1,829m) from end-to-end.
1-Pair CAT2 wiring, or 4-pair CAT5e, .30 gauge, or better, cabling is required for
the 860 Pro Interlink transmission.
For the Interlink wiring you will need to use RJ-45 connectors. Crimp a RJ-45 Male head
to each end of the contiguous wire run and use pins 1 & 2 straight through. This will
deliver 1 voice line, and Ethernet data. If you desire to use the second voice line, you
can also use pins 3 & 6 on each end straight through.
The 860 Pro Interlink port (RJ-45) carries this 1-pair signaling over the RJ-45 pins (1 &
2) - used as transport for both voice and data. If you use more than 1-pair of wiring,
such as a CAT5 segment, the RJ-45 pins 3 & 4 are used for voice line 2, and the
remaining pins (4,5,7 & 8) can transport native 802.3af PoE, or are unused. As an
option, telephone dongles can be provided for use with existing RJ-11 wiring.
Optional Dongle:
RJ-45 Male Head:
RJ-11 Sockets:
Pins 1 & 2 – Voice line 1 and data
Pins 3 & 6 – Voice line 2 and data
Pins 2 & 3 – VDLS2 & Phone port – Voice line 1 and data
Pins 1 & 4 – Voice line 2
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
Page 8 of 16
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Unpacking The Enable-IT 860 Pro Ethernet Extender Kit
Carefully remove the Enable-IT 860 Pro Kit’s packing materials from the box. Verify that
the items listed below are present. Make sure that the equipment supplied matches
what you ordered. If any items are missing or damaged, please contact Enable-IT or
your distributor for assistance.
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(2) Enable-IT 860 Pro extended Ethernet units (CO & CPE)
o 5v AC/DC Country Specific Power adapter
o 10ft Ethernet LAN patch cables, Black
(1) Enable-IT 860 Pro Ethernet Extender Kit Quickstart Guide
Perform An Out Of The Box Test (OOTBT)
We highly recommend that you perform a quick test to ensure the working order
of your Enable-IT 860 Pro Ethernet Extender units prior to installing. To do this,
please use one of the Ethernet patch cords provided and attach to the 860 Pro
Interlink port of each 860 Pro unit. Power up both 860 Pro units using the
provided 5v DC adapter. The Green Sync LEDs will start flickering slowly and
then fast as the units talk to each other. After a few seconds you should see a
solid Green Interlink Sync LED on each unit to confirm a link is established. This
confirms basic proper operation of the units. Next for a more detailed test and to
confirm your LAN Equipment works with the 860 Pro, connect your Ethernet LAN
and remote device to the 860 Pro LAN ports and test connectivity. The Green
Interlink Sync LED will pulse rapidly as it detects traffic.
LED indicators will provide visual operational status of the 860 Pro units.
Mode – Yellow Solid LED
Off = CO unit
On = CPE unit
Sync – Green slow to fast flicker LED on power up – indicates negotiation of a link
– Green solid LED indicates link established and rapid pulse is traffic
Act
– Yellow LED
Off = No device attached or detected
On = Solid, indicates the presence of local LAN
On = Blinking, indicates the presence of local LAN traffic
Pwr – Green Solid LED indicates the unit is receiving 5v power
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
Page 9 of 16
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Performing The On-Site Installation
After removing the Enable-IT 860 Pro Ethernet Extender Kit from the box, and
performing the Out Of The Box Testing (OOTBT), all that remains to install the unit onsite is to mount the unit, build the interconnect wiring, add voice lines if needed, and
attach the LAN device cabling with the provided Ethernet Patch cords.
 Mounting The Enable-IT 860 Pro Ethernet Extender Units
The Enable-IT 860 Pro extended Ethernet solution is designed for quick wall mounting.
Choose a location to mount each of the Enable-IT 860 Pro’s where the maximum
distance does not exceed 6,000ft (1,829m) total between devices to be connected.
When wall-mounting the Enable-IT 860 Pro unit it is recommended that you use the
appropriate screw anchors for your mounting surface. If mounting on existing plywood
use wood screws; if mounting onto drywall or sheetrock, use plastic drywall anchors to
secure your installation.
 Building The 860 Pro Interlink Wiring
The most important aspect of the installation is the correct wiring of the Interlink cabling.
The 860 Pro Interlink port (RJ-45 interface) carries this 1-pair signaling over the RJ-45
(pins 1 & 2) - used as transport for both voice and data. If you use more than 1-pair of
wiring, such as a CAT5 segment, the RJ-45 (pins 3 & 4) are used for voice line 2, and
the remaining pins (4,5,7 & 8) can transport native 802.3af PoE, or are unused.
For all wiring you will need to crimp a RJ-45 Male head to each end of the contiguous
wire run and using the following (pins 1 & 2) straight through. This will deliver 1 voice
line, and Ethernet data. If you desire to use the second voice line, you will need to
request our optional dongle that will allow for connecting telephone lines to this interlink
wiring. Insert the completed RJ-45 ends into the 860 Pro Interlink port on each 860 Pro
unit.
860 Pro CO
860 Pro CPE
 Cabling Devices To The Enable-IT 860 Pro Extended Ethernet Kit
Attach your remote LAN device to the 860 Pro CPE unit LAN ports with Ethernet patch
cord provided. Attach your local LAN to the 860 Pro CO LAN ports with Ethernet patch
cord provided. Attach the power adapters to both 860 Pro units.
Attach your local Interlink cabling end to the 860 Pro CO unit Interlink port – Then do the
same for the remote end and plug into the 860 Pro CPE unit Interlink port. The Sync
LED’s will flicker in a sequence talking to each other until they go solid. Your equipment
should now be powered up and functioning.
LED indicators will provide visual operational status of the 860 Pro units.
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
Page 10 of 16
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Mode – Yellow Solid LED
Off = CO unit
On = CPE unit
Sync – Green slow to fast flicker LED on power up – indicates negotiation of a link
– Green solid LED indicates link established and rapid pulse is traffic
Act
– Yellow LED
Off = No device attached or detected
On = Solid, indicates the presence of local LAN
On = Blinking, indicates the presence of local LAN traffic
Pwr – Green Solid LED indicates the unit is receiving 5v power
 Troubleshooting
First examine the backbone wiring pair and make sure you have solid connections. The
Interlink Sync LED will be lit solid Green with rapid pulsing on each 860 Pro unit to show
proper connection and pairing. If the Interlink Sync LED Link is flashing slow to fast and
never goes solid…. Then follow the steps below:
1) Make sure your wiring is straight through and not connected to any Telco punch
down blocks; If so remove from the block and use Telco butt clips to bridge
wire.
2) Check for a firm connection of the RJ-45 connections in each 860 Pro unit, and
power is applied to the 860 Pro CO & CPE units.
3) You can easily isolate any issue by performing an Out Of The Box Test
(OOTBT). This test will confirm the correct working order of your Enable-IT 860
Pro Ethernet Extender Kit. This will point to a possible issue with your long
distance Interlink wiring being affected by possible outside interference.
Performance Settings (DIP Switch)
If you are experiencing performance issues with your Ethernet connection you may
use the following DIP switch settings to adjust your application. For DIP switch 2-4
you must toggle both symmetrically, in other words the CO and CPE must match.
If you turn DIP switch 3 Up (Off) on the CO, then you must do so for the CPE and
vice-versa.
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Switch 1: CO / CPE Mode
CO Mode – Up / Off Position
CPE Mode – Down / On Position
Central Office Equipment (CO) is generally the equipment residing at the Carrier
Telephone office or the head end of a circuit. Customer Premise Equipment (CPE) is
generally the equipment residing on the customer side of a circuit. Typically you would
place the CO at the local end and the CPE at the remote end for reference only. CO’s
only communicate with CPE’s.
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Switch 2: Error Correction Mode
Interleaved Error Correction Enabled – Up / Off Position – degrades performance
Fast Channel – Down / On Position (Default)
Interleaved Error Correction works better for file transfers, where the delivered data must
be error free but latency incurred by the retransmission of error packets is acceptable.
Fast channel is preferred for streaming multimedia, where an occasional dropped bit is
not noticeable or acceptable.
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
Page 11 of 16
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Switch 3: 17a (over 1,500ft) / 30a (under 1,500ft) Mode
17a Mode – Up / Off Position
30a Mode – Down / On Position (Default)
17a mode is only used for Interlink runs over 1,500ft to 6,000ft.
30a mode is only enabled for Interlink runs under 1,500ft.
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Switch 4: Signal-to-noise Noise Ratio (SNR)
9dB – Up / Off Position
6dB – Down / On Position (Default)
Signal-to-noise ratio is a measurement that refers to how much noise is in the output of a
device, in relation to the signal level. If you experience issues of noise bleeding over the
lines, or high interference in your environment, it is suggested that you switch to 6dB
SNR. This may help clean up any noise bleeding over your cabling.
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
Page 12 of 16
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TECHNICAL SUPPORT
Enable-IT, Inc.’s Customer Care Team support is available directly to customers and
distributors. All support requests are processed through the online support portal. This
allows us to provide assigned support ticket numbers in order to bring closure to any
technical issues.
Online Technical Services
The Enable-IT Support Portal is available 24/7 to open a ticket or check the status of one.
Please use this support website as your first source for help as it contains an on-line
knowledge base of articles, documentation, FAQ's and other problem-solving resources.
This web-based support resource provides the quickest solution to the most common
technical support issues.
World Wide Web Site
http://support.enableit.com
Returning Products for Warranty Repair
Enable-IT, Inc. warrants to the original purchaser of the Product ("you" or the "End User")
that, for the four (4) year period commencing on the date the Product was purchased (the
"Warranty Period"), the Product will be substantially free from defects in materials and
workmanship under normal use and conditions. Electrical damage is not an item that is
covered under this warranty, extended warranties or Advanced Replacement Program
(AREP).
In order to obtain an authorized RMA approval, the End User must complete the required
information online located at http://support.enableit.com. If you have questions or difficulty
completing this information you may contact the Customer Care Team at 888-309-0910
between the hours of 8:00 a.m. and 5:00 p.m. PT.
Please ship Authorized RMAs to:
Enable-IT Processing Facility
16600 Harbor Blvd, Suite I
Fountain Valley, CA 92708-1363
Returning Products for Refund
Enable-IT, Inc. offers a generous 45-Day refund on a single Ethernet Extender Kit only,
and is subject to a 15% Restocking Fee. Shipments without a valid or authorized RMA
number, or sent to our corporate Las Vegas address, can be refused and / or billed for
additional shipping.
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
Page 13 of 16
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ENABLE-IT, INC. LIMITED WARRANTY
Enable-IT, Inc. warrants the Enable-IT 860 Pro Ethernet Extender Kit solely pursuant to the
following terms and conditions.
1. PRODUCT WARRANTY.
a. Express Warranty.
Enable-IT warrants to the original purchaser of the Product ("you" or the "End User") that, for
the four (4) year period commencing on the date the Product was purchased (the "Warranty
Period"), the Product will be substantially free from defects in materials and workmanship
under normal use and conditions. This warranty does not apply to Products, which are resold
as used, repaired or reconditioned, or consumables (such as batteries) supplied with the
Product. Electrical damage is not an item that is covered under this warranty or
extended warranties. Enable-IT does not make any warranty with respect to any third party
product, software or accessory supplied with or used in connection with the Product and such
third party products, software and accessories, if any, are provided "AS IS." Warranty claims
related to such third party products, software and accessories must be made to the
applicable third party manufacturer.
b. Remedies for Breach of Warranty.
In the event of a breach of the foregoing warranty, Enable-IT will, in its sole discretion and at
its cost, and subject to the terms of the following paragraph, repair the non-conforming
Product, replace the non-conforming Product with a new or reconditioned Product or refund
the purchase price for the Product. Any new or reconditioned Product provided pursuant to
this paragraph is warranted as provided herein for the remainder of the original Warranty
Period. THE REMEDY SET FORTH IN THIS PARAGRAPH SHALL BE THE END USER’S
SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THE FOREGOING WARRANTY.
c. Conditions for Warranty Qualification.
If authorized by Enable-IT to return a Product which does not conform to the warranty set
forth above, the End User must: (1) obtain a return materials authorization (RMA) number
from Enable-IT by contacting the Customer Service Dept. at 888-309-0910 between the
hours of 8:00 a.m. and 5:00 p.m. PST and otherwise fully comply with Enable-IT’s thencurrent RMA policy; (2) return the Product to Enable-IT in its original packaging freight prepaid; and (3) provide to Enable-IT the original receipt or bill of sale establishing the date on
which the Product was purchased. Products returned to Enable-IT without an RMA number
will be returned to the End User. Enable-IT shall not be responsible for damage or loss
during shipment of the returned Product to Enable-IT.
d. Voiding of Warranty.
The express warranty set forth above shall not apply to failure of the Product if the Product
has been subjected to: (i) physical abuse, misuse, improper installation, abnormal use, power
failure or surge, or use not consistent with the operating instructions provided by Enable-IT;
(ii) modification (including but not limited to opening the Product housing) or repair by any
party in any manner other than as approved by Enable-IT in writing; (iii) fraud, tampering,
unusual physical or electrical stress, unsuitable operating or physical conditions, negligence
or accidents; (iv) removal or alteration of the Product serial number tag; (v) improper
packaging of Product returns; or (vi) damage during shipment (other than during the original
shipment of the Product to the End User from Enable-IT, if applicable).
e. Warranty Disclaimers.
THE EXPRESS WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER
WARRANTIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED. ENABLE-IT
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
Page 14 of 16
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DISCLAIMS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NONINFRINGEMENT OF THIRD PARTY RIGHTS. NO PERSON (INCLUDING WITHOUT
LIMITATION, ENABLE-IT’S EMPLOYEES, AGENTS, RESELLERS, OEMS OR
DISTRIBUTORS) IS AUTHORIZED TO MAKE ANY OTHER WARRANTY OR
REPRESENTATION CONCERNING THE PRODUCT. IF THE DISCLAIMER OF ANY
IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH
IMPLIED WARRANTY IS LIMITED TO ONE (1) YEAR FROM THE DATE OF PURCHASE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES
OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. THIS WARRANTY GIVES THE END
USER SPECIFIC LEGAL RIGHTS AND THE END USER MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. ENABLE-IT DOES
NOT WARRANT THAT THE OPERATION OF THE PRODUCT WILL BE
UNINTERRUPTED OR ERROR FREE. ENABLE-IT IS NOT RESPONSIBLE FOR ANY
DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR OTHER INFORMATION
STORED ON OR TRANSMITTED USING THE PRODUCT.
2. LIMITATION OF LIABILITY.
IN NO EVENT SHALL ENABLE-IT BE LIABLE TO THE END USER, OR ANY THIRD
PARTY, FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL
DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE SALE OR USE OF THE
PRODUCT (INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, USE, DATA, OR
OTHER ECONOMIC ADVANTAGE), HOWEVER IT ARISES, INCLUDING WITHOUT
LIMITATION BREACH OF WARRANTY, OR IN CONTRACT OR IN TORT (INCLUDING
NEGLIGENCE), OR STRICT LIABILITY, EVEN IF ENABLE-IT HAS BEEN PREVIOUSLY
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF A LIMITED REMEDY
SET FORTH IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT
SHALL ENABLE-IT’S LIABILITY TO THE END USER, OR ANY THIRD PARTY, EXCEED
THE PRICE PAID FOR THE PRODUCT. BECAUSE SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO THE END
USER.
3. LICENSE AND LIMITATIONS.
The firmware and software embedded in the Product (the "Embedded Software") are
licensed to you. Your use of the Product is your acceptance of the warranty terms above and
the terms below. You may use the Embedded Software solely in conjunction with your use of
the Product. All worldwide right, title and interest in and to the Product, or any portion thereof
(including but not limited to the Embedded Software), including all copyrights, patent rights,
trademarks, trade secrets, and other intellectual property rights therein and thereto, are and
shall remain the exclusive property of Enable-IT and/or its licensors. You acknowledge and
agree that you may not, and may not allow any third party to, (i) use the Embedded Software
in a manner that is inconsistent with the above express right granted to you or (ii) modify,
distribute, reproduce, decompile, disassemble, reverse engineer or otherwise attempt to
discover the source code for the Embedded Software.
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
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
CONTACT US
Sales and Customer Care:
Toll Free US and Canada
888 309-0910
866 389-8605 Fax
Other International
+1 702 924-0402
+1 702 800-2711 Fax
E Mail
[email protected]
[email protected]
RMA Support:
http://support.enableit.com
All Rights Reserved 1997 - 2013 Enable-IT, Inc.
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