Download A500 Start Here User Manual

SPH - N400
PCS Service
www.sprintpcs.com
Copyright © 2002 Sprint Spectrum L.P. All rights reserved. No reproduction in whole or in part without prior
written approval. Sprint and the diamond logo are trademarks of Sprint Communications Company L.P. All other
trademarks are property of their respective owners.
Printed in the U.S.A.
LMN400072302D10
Table of Contents
How to Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Getting Advanced Phone and Service Information . . . . . ii
1. Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
2. Your New PCS Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Your Phone’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Viewing the Display Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3. Turning Your Phone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . 7
Turning Your Phone ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Turning Your Phone OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
4. Using the Battery and Charger . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing and Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
5. Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . 10
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
6. Controlling Your Roaming Experience . . . . . . . . . . . . . . . . . 11
Setting Your Phone’s Roam Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Call Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
7. Internal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Saving Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Finding Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Making a Call From Your Internal Phone Book . . . . . . . . . . . . . . . . . . . . . 14
8. Changing Your Phone’s Settings . . . . . . . . . . . . . . . . . . . . . . . 15
Changing the Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Adjusting the Ringer and Key Beep Volume . . . . . . . . . . . . . . . . . . . . . . . . . 15
Adjusting Volume During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . 15
9. Sending and Receiving Messages . . . . . . . . . . . . . . . . . . . . . 16
Setting Up Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Retrieving Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Accessing Voicemail From Another Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Displaying Numeric Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
10. PCS Service Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Three-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
SM
PCS Voice Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
11. PCS Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
PCS Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
12. Your Phone’s PCS Vision Capabilities . . . . . . . . . . . . . . . . . . 21
Accessing PCS Vision Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
PCS Vision Feature Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
PCS Vision Symbols on Your Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
PCS Vision Billing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
13. Your Phone’s Special Features . . . . . . . . . . . . . . . . . . . . . . . . 23
Downloading Ringers and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Assigning Downloaded Ringers and Screen Savers . . . . . . . . . . . . . . . . . . . 24
14. Accessories for Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 25
How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
15. Performance and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Important Information About Your Phone and Service . . . . . . . . . . . . . . . 27
Maintaining Safe Use of and Access to Your Phone . . . . . . . . . . . . . . . . . . . 28
Caring for the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Acknowledging Special Precautions and the
FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
16. Terms and Conditions & Warranty Information . . . . . . . . . . 33
Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
How to Use This Guide
Welcome — you’ve made the right choice
The advantages of Sprint are as clear as each wireless call you
make. With PCS Service, we give you what you really want from a
wireless service provider – clear calls, easy-to-understand service
plans and self-servicing options for managing your account. All this
is designed to make your life easier and worry free.
We know you’re eager to start using your phone right away and this
guide is divided into two sections that are designed to help you do
just that.
1
The first section will guide you through the steps required to
set up your PCS Service. It includes blanks so you can write
down important information we’ll share with you that you’ll want
to remember. Things like your new PCS Phone Number,
information about your service plan and your first invoice.
2
The second section will guide you through the basics of your
phone and service, with quick, easy-to-follow instructions.
And if you want to know more, just visit us online at
www.sprintpcs.com and log on. Then click on “Claire's Directory
for Service Solutions.” There you’ll find a complete phone user’s
guide that includes a section on learning about all the advanced
features of your phone and service.
i
Getting Advanced Phone and
Service Information
This guide covers the basics, but your phone is capable of
performing a variety of advanced services. To learn to use all the
advanced features of your phone and service, visit
www.sprintpcs.com and log on. Then click on “Claire's Directory
for Service Solutions.” There, you’ll have access to your complete
phone user’s guide or you can take an online phone tutorial.
Your online phone user’s guide provides information on basic and
advanced features and services, which includes instructions and
information such as:
• Learning Advanced Dialing Options
• Managing Call History
• Using Advanced Messaging
• Using Advanced Internal Phone Book Options
• Using your Phone’s Advanced Settings
• Setting your Phone’s Security
• Using the Personal Organizer
• Using Advanced PCS Vision
• Understanding your Phone’s Internal Menu
• And more
ii
Getting Started
Activating and Using Your
Sprint PCS Service
iii
1
Have these things ready
before you call to activate
• Your PCS Phone. Make sure it’s fully charged.
• Your Social Security number or your driver’s license number
• Your Electronic Serial Number (also known as ESN; refer to
step 5 to locate the number)
• The city and state where your phone will be primarily used
• A pen
iv
2
Setting up your service —
You choose the way
The two fastest ways:
• Visit us online at activate.sprintpcs.com.
• From your Sprint PCS Phone, press
You can also:
• Use a phone other than your Sprint PCS Phone –
dial 1-888-715-4588.
.
3
Sprint PCS Service Areas
Interested in where you can use your new phone? Check out the
most up-to-date coverage maps at www.sprintpcs.com.
v
4
Your PCS Account
Password
My account password is: ________________________
You’ll use this number when managing your account on
www.sprintpcs.com. Your default password is the last four
digits of your Social Security number.
5
Finding your phone’s ESN
If you set up service using your PCS Phone, the network
automatically communicates the ESN to us. You’ll only need
this number when you’re setting up service online at
activate.sprintpcs.com or calling us from a phone other than your
new PCS Phone. The ESN, or Electronic Serial Number, is an 11digit number written on the barcode sticker attached to the phone.
To find it, remove the phone’s battery.
ESN: _____________________________________
After writing down the ESN, replace the battery and turn on your
phone by holding down the
key for a few seconds.
vi
6
Sprint PCS Clear PaySM
Program
(T hi s s e cti o n ma y no t a ppl y t o y ou. If n o t, s k i p to s e c ti on 7 . )
□ You are on the Sprint PCS Clear Pay Program.
Easy steps to follow to help keep you enjoying your
new Sprint PCS Service
• Dial
from your Sprint PCS phone or log into
www.sprintpcs.com to find out how many minutes or how much
data (if applicable) you have currently used within your service
plan. If you have exceeded your minutes or data in your plan or
you have a past due balance you should make a payment to keep
your service turned on.
There are two easy payment options:
• Make a payment at any Western Union location using the Swiftpay
form. To find the nearest location, dial
from your PCS phone. (Transaction fee applies; payment is
credited to your account within 12 hours.)
• Dial
from your PCS phone (posting time is 12
hours)
How we will help you keep your service turned on:
• In the event that your service has been turned off, you will receive a
text message stating: "Your PCS service has been turned off. Press
to make a payment and turn service on."
*Services fees may apply
vii
• The first time your service has been turned off you will be
connected to a live PCS Clear Pay Program Specialist who will
explain why your service has been turned off. You will be asked to
pay your balance to get service turned on (payment will be credited
and service turned back on within 12 hours).
• For any additional times that your service has been turned off, you
will be connected to our automated payment process. You will have
to pay your balance to have your service turned back on (payment
will be credited and service turned back on within 12 hours).
7
Understanding your
PCS Service Plan
Voice Usage
Total Voice Minutes in your PCS Service Plan: ___________
• Anytime Minutes: ___________________________
• Night & Weekend Minutes
(M-Th 9pm-7am, F 9pm-M 7am): _____________________
Monthly service charge: $ ________________________
Each additional voice minute: _____________________¢
Long Distance is included in my plan: □ Yes □ No
• If no, long distance is charged at __________ per minute.
viii
Data Usage
Your plan includes data.
Data included in plan: ______ megabyte sent or received
Data overage: ______/ megabyte sent or received
Your plan includes data and you have opted to subscribe to an
additional data plan at $______ per month.
This additional plan includes ______ megabytes of data
sent or received.
Data overage: ______/ kilobyte sent or received
Your plan does not include data, but you have opted to
subscribe to an add-on data plan in addition to your voice plan.
Additional monthly service charge for data: $______
Data in plan: ______ megabyte sent or received
Data overage: ______/ kilobyte sent or received
All PCS Phones with Vision capabilities may access data. If you
do not choose one of the plan options listed above you can access
data on a casual basis at a default rate of ______ per kilobyte.
ix
Data Usage
Sprint PCS Advantage Agreement:
I have agreed to a Sprint PCS Advantage Agreement.
___ 1 Year
___ 2 Year
I have opted not to sign a Sprint PCS Advantage Agreement.
$______ Monthly fee
Additional Options I chose to subscribe to:
PCS Voice Command at $______ per month
PCS Add-a-Phone at $______ per month
PCS to PCS Calling at $______ per month
PCS Equipment Replacement at $______ per month
Roadside Rescue at $ ___ per month
Sprint Residential Long Distance
Note: Premium Data Services – If your phone is PCS Vision
capable, you may download content on a per event basis. You will
be advised of the event charge prior to downloading. In addition to
being charged a download fee, you will also be charged the
kilobytes for the download.
x
8
Your new PCS Phone
Number and User Name
PCS Phone Number
________________________________________
PCS User Name
________________________________________
Your user name is automatically assigned to you. Your
user name, which resembles an email address (for example,
[email protected]), is used with PCS Email and
2-way messaging services.
xi
9
Understanding Your
PCS Invoice
• Your first invoice will arrive within a few days.
• Your first invoice will reflect the following charges:
Your first full month of service, which is your monthly
recurring charge of $______
Additional charges such as taxes, roaming, voice or data
overage, or premium data services
Charges for additional options you opt to subscribe to:
$______
Your one-time non-refundable activation fee of $______
• Approximate total of first invoice $______
Quick, easy options to
manage your account
With PCS Customer Solutions, you can visit www.sprintpcs.com
or use your PCS Phone to access Claire, your virtual service
representative. She'll guide you to the information you need.
xii
Visit www.sprintpcs.com
Once you log on, you can:
• View the details of your PCS Service Plan
• Find out how many minutes you have used and how many
minutes are remaining in your plan
• View your current and previous three months invoices, including
the call detail
• Click on "Claire's Directory For Service Solutions" to:
• Make a payment
• Find out about PCS Products and Services
• Learn how to set up your voicemail and more!
Press
* on your PCS Phone and Claire will
respond with the following:
• A summary of your rate plan
• Minutes and/or Data Units remaining in your plan for the current
invoice cycle
• Information about your most recent invoice
• When your last payment was received
• The option to make a payment
*Services fees may apply
Welcome and thanks for
choosing Sprint.
xiii
xiv
Basics of Your PCS Phone
1
2
Your New PCS Phone
2
Section 2
Your New PCS Phone
Your Phone’s Features
1. Headset Jack: (located in the upper back corner of the
phone.) Allows you to plug in an optional headset for safe and
convenient hands-free conversations.
2. Signal Strength Indicator: This icon represents the signal
strength by displaying bars. The more bars displayed, the
better the signal strength.
3. Volume Up/Down Key: Allows you to adjust the ringer
volume in standby mode (with the flip open) or adjust the
voice volume during a call. They can also be used to scroll up
or down to navigate through the different menu options. To
mute the ringer during an incoming call, press the Volume
key up or down.
4. Menu Key: Displays the first level or Main Menu of options.
Press
again to view the next menu page.
5. Navigation Key: This key allows you to scroll through the
phone menu options, and provides a shortcut to phone
functions from Standby Mode.
6. TALK: Place or receive a call. In standby mode, press the key
once to enter the Outgoing call log. If you press and hold the
key down you will initiate Voice Dial.
7. Numeric Keypad: Use these keys to enter numbers, letters,
and characters.
8. Shift/Asterisk: Enters the asterisk [*] character for calling
features. In text entry mode, press to change the character
input type.
Section 2
Your New PCS Phone
3
9. Accessory Interface Connector: This connector is used to
connect any available accessory cables to your phone.
10. Speaker: The speaker allows you to hear the other caller and
the different ring tones and sounds offered by your phone.
11. Antenna: The antenna allows you to send and receive calls
and information while using your phone. It should be fully
extended for maximum signal strength.
12. LED Indicator: The LED is used while charging the battery. For
more information, see “Charging the Battery” on page 9.
13. Speaker Phone Key: This key allows you to turn the speaker
phone On or Off during a conversation.
14. Battery Indicator: The battery indicator displays the amount of
remaining battery charge currently available in your phone.
When all bars are displayed in the battery icon, the phone’s
battery is fully charged. When they are not displayed, the
phone’s battery is completely discharged or empty.
15. Display Screen: The display screen displays all the
information needed to operate your phone.
16. BACK: Deletes characters from the display. When in a menu,
press to return to the previous menu. This key also allows you
to return to the previous screen in the PCS Wireless Web
browser.
17. END: Ends a call. Press and hold this key for a few seconds to
turn your phone On or Off. While in the main menu, it
returns the phone to standby mode and cancels your input.
4
Section 2
Your New PCS Phone
18. Space/Pound: Enters the pound [#] character for calling
features. In text entry mode, press to enter a space.
19. Microphone: The Microphone allows the other caller to hear
you clearly when you are speaking to them.
20. Power Interface Connector: The power interface connector is
used to plug in the charging accessories.
Viewing the Display Screen
Main LCD:
This list identifies the symbols you’ll see on your main LCD
screen.
displays your current signal strength.The more lines
you have, the stronger your signal.
means your phone cannot find a signal.
tells you a call is in progress.
indicates you have voicemail, text, numeric pages,
or PCS Web Alert messages waiting. Press
briefly
to see a list of pending messages or press and hold to
dial voicemail box.
indicates that 3G functionality is active.
indicates that 3G functionality is dormant or
inactive.
indicates that you are receiving information.
indicates that you are sending information.
indicates your phone is in vibrate mode.
shows your current battery charge strength. (Icon
shown fully charged.)
Section 2
Your New PCS Phone
5
indicates that position location is active.
indicates that position location is inactive.
indicates that TTY option is On.
indicates that your phone is roaming.
indicates that your phone is in security mode.
indicates that an alarm is set on your phone.
indicates that the ringer is set at a level between 1-8.
6
Section 2
Your New PCS Phone
3
Turning Your Phone On
and Off
Turning Your Phone ON
1. Fully extend the antenna to receive the best reception.
2. Press
for a few seconds. The phone will display “Looking
for Service” until it locates a signal, then it will automatically
enter Standby mode — the phone’s idle state. At this point,
you’re ready to begin making and receiving calls.
Turning Your Phone OFF
Press
for a few seconds until the screen is blank.
Setting the Language
1. From the main menu, press
2. Press
for Settings.
Others.
3. Press
for Language.
4. Press the navigation key up or down and select Español.
5. Press
.
Section 3
Turning Your Phone On and Off
7
4
Using the Battery and Charger
Installing and Removing the Battery
1. Hold the battery so that the metal contacts on the base of the
battery line up with the metal contacts on the base of the
phone.
2. Place the battery on the back of the phone with the top of the
battery about 1/4 inch to 1/2 inch from the battery latch.
3. Gently push the battery toward the top of the phone until it
snaps into place.
To remove:
1. So that no stored messages or numbers are lost, power off your
phone by pressing and holding the
key.
2. Press the battery release latch (see illustration) and slide the
battery away from the latch.
8
Section 4
Using the Battery and Charger
3. Lift the battery away from the phone.
Charging the Battery
It is vital that you use only the PCS-approved Travel Adapter
specifically designed for your phone. Use of unauthorized
accessories could damage your phone and invalidate your
warranty.
To use the travel adapter provided with your phone:
1. Plug the adapter in the wall and the other end into the power
interface adapter on the phone.
A red light on the phone lets you know the battery is
charging.
A green light on the phone lets you know the battery is at
least 90 percent charged.
It takes about 4 hours to fully recharge a completely rundown
battery.
Section 4
Using the Battery and Charger
9
5
Making and Answering Calls
Making Calls
1. Make sure your phone is on.
2. Enter a phone number. If you make a mistake while dialing,
press
to erase one digit at a time. Or, press and hold
to erase the entire number.
3. Press
.
4. When you’re finished, close the flip or press
.
Answering Calls
1. Make sure your phone is on. If your phone is off, incoming
calls go to voicemail.
2. When your phone rings or vibrates, answer the call by
pressing
.
3. To end the call, close the phone or press
.
Signal Strength
Call quality is always best when the antenna is fully raised. If
you’re inside a building, being near a window may give you
better reception. You can see the strength of your signal by the
signal indicator ( ) on your phone’s display screen.
Section 5
10 Making and Answering Calls
6
Controlling Your Roaming
Experience
Your phone is tri-mode, which means you can make and receive
calls while on the Sprint Nationwide PCS Network and you can
also roam on other digital networks where we’ve implemented
roaming agreements with other carriers. To learn more about
roaming, visit www.sprintpcs.com.
Your phone has several features that let you control your
roaming experience.
Setting Your Phone’s Roam Mode
1. From the main menu, press
2. Press
Roaming.
3. Press
for Set Mode.
4. Select the desired option and press
for Settings.
.
Sprint: Lets you make and receive calls only on the Sprint
Nationwide PCS Network and prevents roaming.
Automatic: Searches for alternative wireless networks when
PCS Service is not available.
Analog: This setting forces the phone to seek an analog
roaming system. The next time the phone is turned on, the
previous setting is restored.
Section 6
Controlling Your Roaming Experience
11
Call Guard
Reminds you when you are making or receiving a roaming call
and requires you to take additional steps before placing or
answering it. These additional steps are not required when you
make or receive calls while on the Sprint Nationwide PCS Network.
To Turn Call Guard On
1. From main menu, press
2. Press
Roaming.
3. Press
for Call Guard.
4. Select On or Off and press
for Settings.
.
To Place Roaming Calls With Call Guard On
1. From main menu, dial 1+area code+seven digit number.
2. Press
to accept the roaming rates and place the call.
To Answer Incoming Calls With Call Guard On
1. Press
to accept the roaming rates and answer the call.
Feature Availability
You can make and receive calls while roaming.
You will have access to voicemail while roaming.
Some features which are standard on the Sprint Nationwide
PCS Network, such as Call Waiting, PCS Voice Command and
PCS Vision are unavailable while roaming.
Section 6
12 Controlling Your Roaming Experience
7
Internal Phone Book
Saving Phone Numbers
1. From the main menu, enter a phone number.
2. Press
3. Press
.
to Save
4. *The Add New Name screen is displayed. Press
to enter
a new name or scroll through the phonebook to select an
existing name. Press
to add the additional number to
the selected entry.
5. Select a label by highlighting Home, Work, Mobile, Pager,
Fax or No Label and press
.
6. Enter a name for entry using the numeric keys. Press
to
change the entry method between T9, Alpha, Symbol, and
Number.
7. When finished entering the name, press
to return to the
phonebook entry.
8. Press
twice to save and confirm the entry.
* - This step is not necessary on the very first entry saved into the
phone. Skip to the next step if you are entering the first entry in the
phone book.
Section 7
Internal Phone Book
13
Finding Phone Numbers
1. Enter one to four digits and press
2. Press
.
for Find.
Note: If you enter more than four digits, press “Menu”, “Three” for
Find.
3. A list of possible matches is displayed. Select the desired entry
and press
.
4. To dial the number, press
.
Making a Call From Your Internal Phone Book
1. Press the navigation key up.
2. Scroll left or right to search by Name, Entry, or Group.
3. Highlight the desired option and press the navigation key
down.
4. Enter the first few letters or entry # to locate the desired entry.
5. Scroll to highlight the name and press
call.
Section 7
14 Internal Phone Book
to make the
8
Changing Your Phone’s
Settings
Changing the Greeting
1. From the main menu, press
2. Press
for Display.
3. Press
for Greeting.
for Settings.
4. Select User Name or Custom and press
.
5. If you selected Custom, enter a new name and press
.
Adjusting the Ringer and Key Beep Volume
1. From the main menu, press
2. Press
for Sounds.
3. Press
for Ringer Volume or
for Settings.
for Key Beep.
4. Highlight the desired sub-menu choice and press
.
5. Using the volume keys, select the desired sound setting and
press
.
Adjusting Volume During a Conversation
Press the volume keys on the side of your phone during the call.
Section 8
Changing Your Phone’s Settings
15
9
Sending and Receiving
Messages
Setting Up Voicemail
1. Press and hold
.
2. Follow the system prompts to create your pass code and record
your greeting.
Retrieving Voicemail Messages
Press and hold
. Follow the system prompts.
Accessing Voicemail From Another Phone
1. Dial your PCS Phone Number.
2. Press
when voicemail answers.
3. Enter your pass code.
Displaying Numeric Pages
1. Press
2. Press
.
for Notification.
3. Highlight the desired entry and press
.
Note: Press the navigation key down to display additional text.
4. Press
for additional options.
Section 9
16 Sending and Receiving Messages
10
PCS Service Features
Call Waiting
To respond to an incoming call while you’re on a call
1. The screen displays the incoming call and a tone is heard.
Press
hold.
to accept the call and place your existing call on
2. To switch between callers, press
3. When finished, you can press
.
.
Note: If you press END with a caller on hold, the current call is
disconnected and the phone rings again to allow you to connect to
the call that was on hold.
Call Forwarding
Lets you forward your calls to another number. You can still
make calls from your phone while this is activated. There is a per
call charge for this service.
To activate
1. Press
.
2. Enter the area code and phone number.
3. Press
. A tone is heard that confirms the activation of
Call Forwarding.
Section 10
PCS Service Features
17
To deactivate
1. Press
.
2. Press
. A tone is heard that confirms the deactivation of
Call Forwarding.
Three-Way Calling
Talk to two different people at the same time. When using this
feature, the normal airtime rates will be charged for each of the
two calls.
1. Enter a number you wish to call and press
.
2. Once you have established a connection to the first caller,
press
3. Press
.
for 3-Way Call. The first caller is placed on hold.
4. Dial the second number you wish to call and press
.
5. When you’re connected to the second caller, press
to
begin your three-way call.
If one of the people you called hangs up, you and the remaining
caller stay connected. If you initiated the call and are the first to
hang up, all three callers are disconnected.
SM
PCS Voice Command
With PCS Voice Command, you can call a number just by saying
a name.
Get started by setting up your Personal Address Book
1. Press
. The first time you use it, you will
hear a tutorial before moving on to the next step.
Section 10
18 PCS Service Features
2. You’ll hear a tone followed by the prompt “Ready.” Say “Add
Name” to begin setting up your Personal Address Book.
Making a call with PCS Voice Command
1. Press
.
2. You’ll hear a tone followed by the prompt “Ready.”
3. After the prompt, say “Call” and the name of the person or the
number you want called.
4. Your request will be repeated and you will be asked to verify.
Say “Yes” to call the number or person. Say “No” to cancel.
Accessing information using PCS Voice Command
1. Press
.
2. Say “Call the Web.”
3. Choose from a listing of information categories like email,
news, weather, sports and more.
Section 10
PCS Service Features
19
11
PCS Vision
PCS Vision
To sign up for PCS Vision services or access complete
instructions, visit www.sprintpcs.com/manage where you may
view the complete phone user’s guide or take a tutorial.
Getting Started With PCS Vision
1. Press
for Wireless Web.
2. Confirm the browser charges by pressing
.
3. From the home page, select the site you want or choose More
to view additional sites.
4. Continue to scroll down to view additional sites.
5. End or exit browser session by pressing
Section 11
20 PCS Vision
.
12
Your Phone’s
PCS Vision Capabilities
The following information will help you understand your
phone's exciting PCS Vision capabilities. To learn
how to use all the advanced features of your phone, visit
www.sprintpcs.com and sign in. You'll be able to download
your phone's complete user guide.
Accessing PCS Vision Features
User Name
Your user name is automatically assigned to you. Your
user name, which resembles an email address (for example,
[email protected]), is used with PCS Email and
2-way messaging services.
PCS Vision Feature Availability
When your phone is PCS Vision enabled, your user name is
displayed by accessing the Phone Info menu. To access the
phone info menu, press
. From your phone’s
main menu, press the one-touch internet key by pressing the
to the right.
Once your phone is activated, you are signed in and ready to
connect to PCS Vision services at any time.
You will only be charged for services when you use them.
Section 12
Your Phone’s PCS Vision Capabilities
21
PCS Vision Symbols on Your Screen
indicates that 3G functionality is active.
indicates that 3G functionality is dormant or inactive.
indicates that you are receiving information.
indicates that you are sending information.
PCS Vision Billing Information
See your service plan for details on PCS Vision billing.
Section 12
22 Your Phone’s PCS Vision Capabilities
13
Your Phone’s Special
Features
With PCS you can express your personality with an array of
downloadable ringers, graphics, and screensavers. You can also
download and play great games individually on your handset or
play others using the web.
Downloading Ringers and Graphics
To download an available ringer or graphic to your phone:
1. Press
for Downloads.
2. Select one of the following and press
.
for Games.
for Ringers.
for Screen Savers.
for Applications.
3. Press
for Get New. (This launches the browser.)
Note: You are charged for airtime minutes when using the PCS
Wireless Web Browser.
4. Select an item to download, highlight the OK softkey and
press
. The selected game, ringer, image, or application
will automatically be downloaded to your phone.
5. Press
to return to the Downloads menu or
return to the main menu.
to
Section 13
Your Phone’s Special Features
23
Note: The number of ringers, graphics, screen savers, and games
that can be downloaded vary depending on the size of the files and
memory available in the phone. When your memory becomes full,
a message is displayed on the screen.
Assigning Downloaded Ringers and Screen Savers
Downloaded ringers and screen saver may be assigned directly
from the Downloads menu and are also available through the
Settings menu.
To assign a ringer or graphic from the Downloads menu:
1. Press
for Downloads.
2. Highlight Ringers or Screen Savers and press
.
3. Follow the screen prompts to continue.
For Ringers:
Calls With ID to assign a ringer for incoming calls with
Caller ID.
Calls With No ID for incoming calls without Caller ID.
Messages for incoming Voicemail and Notification alerts.
(Exit) to return to the previous menu.
For Graphics:
Wallpaper to assign a screen saver to display while the
phone is in Idle mode.
(Exit) to return to the previous menu.
Section 13
24 Your Phone’s Special Features
14
Accessories for Your Phone
Standard Battery
Provides up to xx hours continuous talk time or up to xx hours
continuous standby time.
Vehicle Power Adapter
Charges your phone in your vehicle using the cigarette
lighter adapter.
Travel Adapter
Compact and lightweight, it’s a convenient way to charge your
phone while traveling.
Holster
Using a clip, the phone is held securely to your belt or clothing.
Leather Case
The leather case adds a sense of style and good looks, but also
allows you to fasten the case to your belt or clothing.
Digital Camera Attachment
Allows you to transfer images from your camera to your phone.
Game Controller Attachment
Allows you to play games using the optional game controller.
Keyboard Attachment
Alows you to connect a keyboard to your handset for easier data
entry.
Desktop Stand
Allows you to keep the phone in an upright position and open
while siting on a desk.
Hands-Free Headset
Allows you to use your phone with the optional earpiece.
Section 14
Accessories for Your Phone
25
USB Data Cable
Allows you to transfer information to and from the handset via
the USB interface connector.
Zero Install Hands-Free Car Kit
Allows you to operate your phone, while keeping your hands free
so you can drive safely. It also charges the battery.
PCS Wireless WebTM Connection Kit
Lets you link your phone to a laptop PC, handheld or palm-sized
computing device to send and receive e-mail messages and
browse the Internet. Includes usb data cable, cable adapter,
®
CD-ROM (with software) and user guide. Designed for Windows
®
95, 98, NT, CE and Palm operating systems.
How to Order
Purchase at your local Sprint Store. Or call the PCS Accessory
SM
Hotline (1-800-974-2221) or visit www.sprintpcs.com.
Next day delivery is offered in select areas.
Section 14
26 Accessories for Your Phone
15
Performance and Safety
Important Information About Your Phone and Service
Keeping Tabs on Signal Strength
The quality of each call you make or receive depends on the signal strength
in your area. Your phone informs you of the current signal strength by
displaying a number of bars next to the signal strength icon. The more bars
displayed, the stronger the signal. If you’re inside a building, being near a
window may give you better reception.
Understanding the Power Save Feature
If your phone is unable to find a signal after 15 minutes of searching, a
Power Save feature is automatically activated. If your phone is active, it
periodically rechecks service availability or you can check it yourself by
pressing any key. Anytime the Power Save feature is activated, a message
displays on the screen. When a signal is found, your phone returns to
Standby mode.
Understanding How Your Phone Operates
Your phone is basically a radio transmitter and receiver. When it's turned
on, it receives and transmits radio frequency (RF) signals. When you use
your phone, the system handling your call controls the power level. This
power can range from 0.006 watts to 0.2 watts in digital mode.
Knowing Radio Frequency Safety
The design of your phone complies with updated NCRP standards described
below. To further limit RF exposure, you can limit the duration of your calls
and operate your phone in the most power-efficient manner. In 1991-92,
the Institute of Electrical and Electronics Engineers (IEEE) and the
American National Standards Institute (ANSI) joined in updating ANSI's
1982 standard for safety levels with respect to human exposure to RF
signals. More than 120 scientists, engineers and physicians from
universities, government health agencies and industries developed this
updated standard after reviewing the available body of research. In 1993,
the Federal Communications Commission (FCC) adopted this updated
Section 15
Performance and Safety
27
standard in a regulation. In August 1996, the FCC adopted hybrid standard
consisting of the existing ANSI/IEEE standard and the guidelines published
by the National Council of Radiation Protections and Measurements
(NCRP).
Maintaining Your Phone’s Peak Performance
There are several simple guidelines to operating your phone properly and
maintaining safe, satisfactory service.
Hold the phone with the antenna raised, fully-extended and over your
shoulder.
Try not to hold, bend or twist the phone’s antenna.
Don’t use the phone if the antenna is damaged.
Speak directly into the mouthpiece.
Avoid exposing your phone and accessories to rain or liquid spills. If your
phone does get wet, immediately turn the power off and remove the
battery. If it’s inoperable, return it to a Sprint Store or call PCS Customer
Solutions for service.
Note: For the best care of your phone, only Sprint Authorized Personnel should
service your phone and accessories. Faulty service may void the warranty.
Maintaining Safe Use of and Access to Your Phone
FAILURE TO FOLLOW THE INSTRUCTIONS OUTLINED MAY LEAD TO
SERIOUS PERSONAL INJURY AND POSSIBLE PROPERTY DAMAGE
Using Your Phone While Driving
Talking on your phone while driving (or operating the phone without a
hands-free device) is prohibited in some jurisdictions. Laws vary as to
specific restrictions. Remember that safety always comes first.
When using your phone in the car:
Get to know your phone and its features, such as speed dial and redial.
When available, use a hands-free device.
Position your phone within easy reach.
Section 15
28 Performance and Safety
Let the person you are speaking to know you are driving; if necessary,
suspend the call in heavy traffic or hazardous weather conditions.
Do not take notes or look up phone numbers while driving.
Dial sensibly and assess the traffic; if possible, place calls when stationary
or before pulling into traffic.
Do not engage in stressful or emotional conversations that may divert
your attention from the road.
Dial 911 to report serious emergencies. It’s free from your wireless
phone.
Use your phone to help others in emergencies.
Call roadside assistance or a special non-emergency wireless number
when necessary.
Tip: Purchase an optional Hands-Free Car Kit.
Following Safety Guidelines
To operate your phone safely and efficiently, always follow any special
regulations in a given area. Turn your phone off in areas where use is
forbidden or when it may cause interference or danger.
Using Your Phone Near Other Electronic Devices
Most modern electronic equipment is shielded from radiofrequency (RF)
signals. However, RF signals from wireless phones may affect inadequately
shielded electronic equipment.
RF signals may affect improperly installed or inadequately shielded
electronic operating systems and/or entertainment systems in motor
vehicles. Check with the manufacturer or their representative to determine
if these systems are adequately shielded from external RF signals. Also check
with the manufacturer regarding any equipment that has been added to
your vehicle.
Consult the manufacturer of any personal medical devices, such as
pacemakers and hearing aids, to determine if they are adequately shielded
from external RF signals.
Section 15
Performance and Safety
29
Note: Always turn off the phone in health care facilities and request permission
before using the phone near medical equipment.
Turning Off Your Phone Before Flying
Turn off your phone before boarding any aircraft. To prevent possible
interference with aircraft systems, the U.S. Federal Aviation Administration
(FAA) regulations require you to have permission from a crew member to
use your phone while the plane is on the ground. To prevent any risk of
interference, FCC regulations prohibit using your phone while the plane is
in the air.
Turning Off Your Phone in Dangerous Areas
To avoid interfering with blasting operations, turn your phone off when in a
blasting area or in other areas with signs indicating two-way radios should
be turned off. Construction crews often use remote-control RF devices to set
off explosives.
Turn your phone off when you're in any area that has a potentially
explosive atmosphere. Although it's rare, your phone and accessories could
generate sparks. Sparks can cause an explosion or fire, resulting in bodily
injury or even death. These areas are often, but not always, clearly marked.
They include:
Fueling areas such as gas stations.
Below deck on boats.
Fuel or chemical transfer or storage facilities.
Areas where the air contains chemicals or particles such as grain, dust or
metal powders.
Any other area where you would normally be advised to turn off your
vehicle’s engine.
Note: Never transport or store flammable gas, liquid or explosives in the
compartment of your vehicle that contains your phone or accessories.
Restricting Children’s Access to Your Phone
Your phone is not a toy. Do not allow children to play with it as they could
Section 15
30 Performance and Safety
hurt themselves and others, damage the phone or make calls that increase
your phone bill.
Caring for the Battery
Protecting Your Battery
The guidelines listed below help you get the most out of your battery’s
performance.
Use only Sprint approved batteries and charging accessories. These
chargers are designed to maximize battery life. Using other batteries or
chargers voids your warranty and may cause damage.
In order to avoid damage, charge the battery only in temperatures that
range from 32º F to 113º F (0º C to 45º C).
Don’t use the battery charger in direct sunlight or in high humidity
areas, such as the bathroom.
Never dispose of the battery by incineration.
Keep the metal contacts on top of the battery clean.
Don’t attempt to disassemble or short-circuit the battery.
The battery may need recharging if it has not been used for a long
period of time.
It’s best to replace the battery when it no longer provides acceptable
performance. It can be recharged hundreds of times before it needs replacing.
Don’t store the battery in high temperature areas for long periods of
time. It’s best to follow these storage rules:
Less than one month:
4º F to 140º F (-20º C to 60º C)
More than one month:
4º F to 113º F (-20º C to 45º C)
Disposal of Lithium Ion (LiIon) Batteries
For safe disposal options of your LiIon batteries, contact your nearest Sprintauthorized service center.
Special Note: Be sure to dispose of your battery properly. In some areas,
the disposal of batteries in household or business trash may be prohibited.
Section 15
Performance and Safety
31
Note: For safety, do not handle a damaged or leaking LiIon battery.
Acknowledging Special Precautions and the
FCC Notice
FCC Notice
This phone may cause TV or radio interference if used in close proximity to
receiving equipment. The FCC can require you to stop using the phone if
such interference cannot be eliminated. Vehicles using liquefied petroleum
gas (propane or butane) must comply with the National Fire Protection
Standard (NFPA-58). For a copy of this standard, contact the National Fire
Protections Association, One Batterymarch Park, Quincy, MA 02269, Attn:
Publication Sales Division.
Cautions
Any changes or modifications to your phone not expressly approved in this
document could void your warranty for this equipment and void your
authority to operate this equipment. Only use approved batteries, antennas
and chargers. Although your phone is quite sturdy, it is a complex piece of
equipment and can be broken. Avoid dropping, hitting, bending or sitting
on it.
Body-Worn Operation
To maintain compliance with FCC RF exposure guidelines, if you wear a
handset on your body, use the Sprint approved carrying case, holster or
other accessory. If you do not use a body-worn accessory, ensure the
antenna is at least one inch (2.5 centimeters) from your body when
transmitting.
Use of non-Sprint approved accessories may violate FCC RF exposure
guidelines. For more information about RF exposure, visit the FCC Web site
at www.fcc.gov.
Section 15
32 Performance and Safety
16
Terms and Conditions
& Warranty Information
Terms and Conditions of Services
(Effective as of August 1, 2002 until replaced)
Thanks for choosing Sprint. These terms and conditions are part of your
agreement with Sprint for PCS Services.
For the most current version of the terms and conditions, please visit our
SM
Web site at www.sprintpcs.com or call PCS Customer Service Solutions at
1-888-211-4PCS, because the terms and conditions included with your
PCS Phone may not the most current version. If you activated PCS Services
before the effective date of these terms and conditions, these terms and
conditions replace and supersede any previous terms and conditions.
If you have questions about your PCS Services, call PCS Customer Service
SM
Solutions at 1-888-211-4PCS (4727) or visit our Web site at
www.sprintpcs.com.
Agreement. Your agreement ("Agreement") with Sprint Spectrum L.P.
and any of its Affiliates doing business as Sprint providing PCS Services
("Services") to you is made up of these Terms and Conditions of Service
("Terms") and the Service Plan that we agree to provide you. Your "Service
Plan" is described in our marketing materials, and includes the rates and
features we set for that Service Plan. We use the words "we," "us," "our" or
"Sprint " to refer to Sprint Spectrum L.P. and its Affiliates doing business as
Sprint in these Terms. When you activate PCS Services or attempt to use our
PCS Services (including, without limitation, attempting to place a call on
the Sprint Nationwide PCS Network , or off the Sprint Nationwide
PCS Network when roaming, including "911" or similar calls), you accept
the Agreement.
Section 16
Terms and Conditions & Warranty Information
33
Provision of Service. Your purchase of PCS Phones or other equipment
does not mean that we must provide Services to you. We may decide not to
provide Services to you for any lawful reason. We may request that you
provide us with any information we reasonably require to determine
whether you qualify for Services. Services in some areas are managed and
provided under contract with Sprint by independent Affiliates with access to
the Sprint Nationwide PCS Network. Some Services may not be available or
may operate differently in certain Affiliate markets.
Credit Verification. You must have and keep satisfactory credit to receive
and continue to receive Services. We will verify your credit before agreeing to
provide Services to you and we may verify your credit at any time while we
provide Services to you. Credit verification may include a review of credit
reports that we receive from commercially available credit bureaus. We may
require a guarantee of payment by an individual or entity approved by us. If
at any time we determine, in our sole discretion, that payment for Services
may not be made when due, we may suspend Services to your phone and
require that you provide payment on account or a guarantee of payment
before we resume Services to your phone.
Changes to Agreement. We may change this Agreement at any time
(but see PCS Service Plan). Any changes to the Terms are effective when we
publish the revised Terms. If you use our Services or make any payment to
us on or after the effective date of the changes, you accept the changes. If
you do not accept the changes, you may terminate Services (but see
Termination and Changing PCS Service Plans). For purposes of the
Agreement, "use" includes keeping the right to access the Sprint Nationwide
PCS Network by not terminating Services. You may not modify the
Agreement except for your PCS Service Plan (see Termination and
Changing Service Plans).
Service Plan. You may be eligible for a fixed length PCS Service Plan
("Term Service Plan") or for a month-to-month Service Plan ("Non-Term
Service Plan"). We determine the Service Plan for which you qualify. We
may offer non-identical Service Plans to different individuals or entities.
Services and coverage under some Service Plans may be more limited than
available under other Service Plans. Your Service Plan sets out the charges
for Services and is your Service Plan until that Service Plan is changed, you
switch to a different Service Plan, or your Services terminate. Your Service
Section 16
34 Terms and Conditions & Warranty Information
Plan may require that you make a deposit, prepayment, or a series of
deposits or prepayments, or be subject to an account spending limit, before
Services are activated or maintained.
Changing Service Plans. If you are on a Non-Term Service Plan, you
may change to a different Service Plan for which you qualify. Any change is
effective at the start of your next full invoicing cycle unless otherwise
specified by us at the time that you place your change order. If you change
or add a different Service Plan or service feature and the change is effective
prior to the start of your next full invoicing cycle, you will be invoiced a
prorated amount. We may require a service charge for implementing any
change directed by you as well as the Service Plan or optional service
features you select. If you are on a Term Service Plan, your ability to change
to another Service Plan may be limited and we may require you to pay a
termination fee as set out in your Service Plan.
Use of Services and Equipment; Availability. You must be at least
18 years old to subscribe to our Services. We may require you to provide
proof of your age and identity. If you are under 18 years old you may be
eligible for certain Services that have Account Spending Limits if a person
18 years or older is also named as a subscriber on the Account. Services and
equipment may not be used for any unlawful, fraudulent or abusive
purpose. By requesting Services, you agree that you will not use Services and
equipment in any unlawful, fraudulent or abusive manner. You may not
resell or lease Services or equipment to anyone. Services are available within
the operating range of the Sprint Nationwide PCS Network. Coverage and
quality of Services may be affected by conditions within or beyond our
control, including atmospheric, geographic, or topographic conditions.
We do not guarantee that there will be no interruptions or delays in Services.
Your PCS Phone will not accept the services of any wireless provider other
than Sprint (but see Roaming).
Number. We assign a phone number ("Number") to the phone or other
equipment used by you on the Sprint Nationwide PCS Network. We may
change the Number without compensation by giving you prior notice. You
do not own the Number. You may not modify the Number we program into
any phone or other equipment, transfer or duplicate the Number to any
phone or other equipment other than that authorized by us, or transfer the
Number to any other individual or entity.
Section 16
Terms and Conditions & Warranty Information
35
Phone Activation Fee. You may be required to pay a non-refundable
phone activation fee when you activate a new Number, have us switch a
Number to a different phone, have your current Number changed, we
activate a different phone on your existing account or your Service Plan says
so. Details on any applicable phone activation fee are set out in your Service
Plan or can be obtained by calling PCS Customer Service Solutions.
Charges. For most forms of wireless Service, your usage will be charged
from the time you first initiate contact between your phone or other wireless
device and the network until the network connection is broken, whether or
not you are successful in connecting with the service with which you seek to
connect, even if the connection is later broken or dropped. An exception is
that you are not charged for voice calls that are not completed. You are
charged for completed calls to your Number from the time shortly before
the phone starts ringing until the call is terminated by either party. You will
be charged peak rates for the entire duration of calls initiated during the
peak time periods applicable to your Service. You will be charged off-peak
rates for the entire duration of calls initiated during the off-peak time
periods applicable to your Service. In addition to these usage charges, you
may be charged for recurring monthly service charges, applicable local and
long-distance toll charges, other usage charges, connection fees, roaming
charges, directory assistance, call completion charges, account review and
management charges optional features you select at an extra cost, and taxes
and other regulatory-related charges. Charges for most Services are
incurred in one-minute increments, with partial minutes of use rounded up
to the next highest minute. You must pay, by each invoice due date, all
charges for Services provided to the Number for each phone or other
equipment that our records show you activated, no matter who actually
uses or has possession of the phone or other equipment at the time Services
are provided.
PCS Vision (Third Generation) Wireless Charges. For PCS Vision
wireless services, you will be charged, on a per kilobyte basis, for Web access,
whether sent or received by your PCS Phone or other wireless device, rather
than for airtime used, even for certain PCS Vision voice services. As long as
your PCS Phone or other wireless device is connected to the enhanced
(Third Generation) Sprint Nationwide PCS Network, you will be incurring
data usage charges. You cannot receive incoming calls while using third
Section 16
36 Terms and Conditions & Warranty Information
generation services. Data packet usage will be measured in kilobytes and
will be rounded up to the next whole kilobyte. Kilobyte usage will be
rounded up to the next full cent. Rounding up will occur at the end of each
separate session or each clock hour (at the top of each hour), if the session
spans more than 1 clock hour. When traveling on the Vision network, a
session may be ended and new session initiated, although no interruption to
the actual data session will occur. Each individual session will be rounded
up. The number of data packets used and charged to you will vary widely,
depending upon the specific PCS Vision wireless application or other service
you use and the amount of data used in the specific application or service.
You will be charged for data exchanges initiated by other Internet users as
well as those you initiate. Estimates of data usage, for example, the size of
downloadable files, will vary from what you actually use. You will be
charged for additional data used in transporting and routing on the
network. If you use a Premium Service (including services provided by third
parties but for which you are billed on your PCS Invoice), you will be
charged for data used in transport and routing in addition to the charge for
the Premium Service. You will be charged for partial and interrupted data
downloads or other use, including re-sent data, and for unsuccessful
attempts to reach Web sites and use other applications and services,
including those resulting from dropped network connections. Your invoice
will not separately identify the number of kilobytes attributable to your use
of specific sites, sessions or services used. Specific additional information
about PCS Vision wireless services, including pricing, included kilobytes and
combining with other PCS Service Plans, is available in our standard sales
collateral for PCS Vision wireless Service Plans or at www.sprintpcs.com.
SM
SM
PCS Voice Command . PCS Voice Command is an optional service
that allows you to place calls by using speech recognition technology.
Calls to 911 or similar emergency numbers cannot be placed through the
PCS Voice Command feature. Airtime and applicable long distance charges
for a call completed from your Number using the PCS Voice Command
feature begin when you press or activate the TALK or similar key(s) and end
when your call is terminated by hitting the END key or by returning to the
PCS Voice Command platform. If you initiate and complete another call
without leaving the PCS Voice Command platform, a separate charge for
that call will begin from the time the previous call was terminated. Airtime
Section 16
Terms and Conditions & Warranty Information
37
and applicable long distance charges will be applied to the entire length of a
completed call initiated from PCS Voice Command. Using Directory
Assistance to input names into your PCS Voice Command address book will
incur additional charges. Details on charges for the PCS Voice Command
feature can be found in the marketing materials for this feature, by visiting
www.sprintpcs.com or by calling PCS Customer Service Solutions.
Invoicing. Invoicing cycles are approximately 30 days in length. Invoicing
cycles and dates may change from time to time. Except as otherwise
provided in your Service Plan, monthly recurring charges (MRCs) are
invoiced one invoicing cycle in advance. Charges for Services are usually
invoiced as soon as possible after the charges accrue. We may, however,
invoice you for usage and charges occurring before the invoicing cycle
being invoiced, if they were not previously invoiced. If you are invoiced for
usage incurred during a prior invoicing cycle, those minutes will be applied
to your Service Plan minutes for the current invoicing cycle. However, if you
change your PCS Service Plan between the time the usage was incurred and
the beginning of the current invoicing cycle, those minutes from the prior
invoicing cycle will be charged at the rate per minute for usage over
included minutes provided in the Service Plan in effect at the time the usage
was incurred.
Additional Terms for Premium Services. Access to and downloading
of premium content is not included with PCS Vision services. Certain
PCS Vision services (e.g., games, ringers and screen savers) contain mostly
premium services content. Your invoice will not separately identify the
number of kilobytes attributable to your use of specific sites, sessions or
services used. You will be charged for Premium Services at the rates and
charges specified at the time of access or download, in addition to data
usage charges you will incur while connected to the Sprint Nationwide
PCS Network. You will be charged for partial and interrupted data
downloads or other use, including data that is resent, and for unsuccessful
attempts to reach Web sites and use other applications and services,
including those resulting from dropped network connections. We provide no
warranties and makes no representations or claims with regard to the third
party Premium Services. In certain instances, subject to the terms of the
content purchased, we may delete premium and non-premium items
downloaded to available storage areas (e.g., your vault) including any
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38 Terms and Conditions & Warranty Information
pictures, games and other content. We may impose a dollar or other limit
on use of Premium Services including a limit the amount of Premium
Service charges that you will be allowed to incur in a specific timeframe
(month, week, day, or other time period). We may suspend your use of
Premium Services without prior consent or notice if we have reason to
suspect fraudulent or unauthorized use of your Premium Services account,
but we make no assurances that we will suspend your account.
Payment. If you have authorized payment for Services or equipment by
credit card or by debiting a bank account, no additional notice or consent is
required before we invoice the credit card or debit the bank account for all
amounts due to us or billed by us on behalf of a third party. You must
promptly notify us of any change in your invoicing address or of the credit
card or bank account used for payment. We reserve the right to require
payment by money order, cashier's check or other secured form of payment.
If we take action to receive payment beyond invoicing you for charges for
Services or equipment, you must pay our costs and expenses of collection,
including attorneys' fees and expenses, the fees of any collection agency and
court costs. If we act as an invoicing agent for a third-party service provider,
payments received are first applied to amounts due and owing to us and any
remaining amounts are applied to sums due and owing to the third-party
service provider. We may charge an additional fee for any check or other
negotiable instrument endorsed by you and returned unpaid by a financial
institution for any reason. You may be charged fees for certain methods
of payment.
Late Payment Charges. Payment is past due if we do not receive it by the
due date shown on your invoice. Any payment for Services and equipment
not made when due accrues late charges until paid at the rate of 5% per
month or at the highest rate allowed by law. Acceptance of late or partial
payments (even if marked "paid in full") does not waive our right to collect
all amounts that you owe us. If your Service has been suspended due to
non-payment, you may be charged a reactivation fee.
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39
Disputed Charges. You must raise any dispute that you have about any
charges invoiced to you within 15 days of the date of the invoice or you
have accepted the invoice. You may notify us of any dispute by notifying
PCS Customer Service Solutions. Calls to our sales or general business
offices are not notice of a dispute. If disputed invoice procedures are
described on the invoice, you must follow them.
Termination. Non-Term Service Plan. If you are on a Non-Term
Service Plan you may terminate Services at any time by giving us notice.
Subject to the terms of this Agreement, we may terminate Services at any
time, with or without notice. If your Service has been suspended due to nonpayment, you may be charged a reactivation fee. We may deactivate any
Number before you receive notice of termination without liability to you.
Termination by either of us may be with or without cause.
Termination. Term Service Plan. If you are on a Term Service Plan (1)
your ability to terminate Services before the end of the term is limited, (2)
your ability to change to another Service Plan before the end of the term
may be limited, and may result in a termination or activation fee, (3) you
may be required to pay a termination fee, (4) we may not terminate Services
without cause before the end of the term and (5) if we terminate Services for
cause before the end of the term, you may be required to pay a termination
fee. No termination fee is charged if you terminate a Term Service Plan
within 14 days of activation of your PCS Phone. During the term we must
give each other notice to terminate Services. At and after the expiration of
the term, you may terminate Services at any time by giving us notice and we
may subject, to this Agreement, terminate Services at any time, with or
without notice.
Termination. General. Regardless of whether you have a Non-Term or a
Term Service Plan, we may terminate or suspend Services to you without
liability (1) if you breach any provision of this Agreement (including if you
fail to pay any charges for Services), or (2) if you fail to pay any charges due
us for equipment or otherwise. If you promptly cure the breach, we may, but
are not obligated to, reactivate Services to you. You must pay all charges for
(a) Services provided before termination of a Number, (b) equipment,
regardless of who terminates Services and (c) a reactivation fee, if we agree
to reactivate Services to you. If Services are terminated before the end of
your current invoicing cycle (i) the monthly recurring charge is not
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prorated to the date of termination, and (ii) you will not receive a credit or
refund for any unused minutes in your Service Plan.
Account Spending Limit. If we agree to provide Services to you on an
Account Spending Limit basis, we will tell you your Account Spending Limit
before we start Services to your Number, or as reasonably practicable after
the limit is imposed. If we require a deposit for you to establish or keep
Services on an Account Spending Limit basis, we will hold the deposit as
partial guarantee of payment for Services (see Deposits). Charges for
Services accrue against your Account Spending Limit as they are incurred.
We may charge an initial ASL start up fee. We may charge a monthly ASL
service fee, in addition to your recurring monthly service charge. We may
suspend Services to your Number without prior notice to you when your
account balance reaches your Account Spending Limit. Services are restored
when you have paid any past due balance and pay a specified minimum
amount to reduce your account balance below your Account Spending
Limit. We may change this minimum amount at any time upon notice to
you. You may pay any past due balance and the minimum amount by any
method authorized by Sprint. Contact PCS Customer Service Solutions for
information about authorized methods of making these payments. We may
charge you a fee for calls that involve our live customer care services. If we
provide Services to you on an Account Spending Limit basis, Services and
coverage may be limited in certain ways. You must pay all charges for
Services even if they exceed the amount of your Account Spending Limit.
PCS Clear Pay Program. If we agree to provide Services to you as a
PCS Clear Pay Program customer, we may suspend Services to your Number
without prior notice to you immediately when your bill becomes past due.
Even if your bill is not past due, we may suspend services if your unpaid
usage exceeds $125 or another amount to be determined by your past
credit or usage history. If we require a deposit for you to establish or keep
Services as a PCS Clear Pay Program customer, we will hold the deposit as
partial guarantee of payment for Services (see Deposits, below). Contact
PCS Customer Service Solutions for information about authorized methods
of making these payments. We may charge you a fee for calls that involve
our live customer care services. If we provide Services to you on as a
PCS Clear Pay Program basis, Services and coverage may be limited in
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41
certain ways. You must pay all charges for Services whether or not your
Services are suspended or terminated.
Deposits. If we require a deposit for you to establish or keep Services, we
will hold the deposit as partial guarantee of payment for Services. We may
change the deposit amount at any time to reflect revised estimated monthly
charges based upon your usage. A deposit may not be used to pay any
invoice (unless it is used to pay a final invoice) or delay payment. The
deposit amount, the length of time we hold the deposit and changes to the
deposit amount are determined based on your credit and payment history.
The rate of interest, if any, on the deposit is subject to change. We may mix
deposits with our other funds. If Services are terminated for any reason, we
may, without notice to you, apply your deposit toward payment of
outstanding charges and return any excess to you at your last known
address within 75 days after termination of Services. If the U.S. Postal
Service cannot deliver the money to you and returns it to us, we will hold it
for you for one year from the date of return and, during that period, we may
charge a servicing fee against the deposit balance. Any money held during
this one-year period will not accrue interest for your benefit. You forfeit any
portion of the money left after the one-year period.
PCS Wireless Web and Voice Portal Services. PCS Wireless Web
Services are part of the Services that can be obtained through Sprint.
PCS Wireless Web Services may not be immediately available in some
PCS Affiliate markets. Use of PCS Wireless Web Services requires a wireless
Internet-ready PCS Phone or certain other equipment (or both) and is
subject to any memory, storage or other limitation in the phone or other
equipment. The Caller ID blocking feature is not available when using
PCS Wireless Web Services. For data calls (including PCS Wireless Web and
Voice Portal calls) that are attempted, but not completed, you are charged
for the time during which the network attempts to connect the call. You are
charged for time spent connected to the PCS Wireless Web or Voice Portal,
including time spent browsing on the Internet or Voice Portal and reviewing
or scrolling through Internet information on-line while still connected to
the Sprint Nationwide PCS Network. Not all Internet sites can be accessed
and you may receive an error message if you attempt to access a site that
cannot be accessed through PCS Wireless Web Services. You are also
charged for PCS Wireless Web connections to review your PCS account
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information. PCS Wireless Web Services and Voice Portal calls may not be
available when you are roaming off the Sprint Nationwide PCS Network.
PCS Wireless Web Services are not available to you if you are on a PCS
Prepaid Service Plan. If you receive Services on an Account Spending Limit
basis, you may be limited in the PCS Wireless Web and Voice Portal Services
available to you. Call PCS Customer Service Solutions or visit our Web site at
www.sprintpcs.com for availability and equipment compatibility
information. Specific additional information about PCS Wireless Web
Services and Voice Portal Services, including pricing, included minutes and
combining with other Service Plans, is available in our standard sales
collateral for PCS Wireless Web Services and Voice Portal Services or at
www.sprintpcs.com. Sprint is not a publisher of third party content that can
be accessed through PCS Wireless Web Services or Voice Portal Services.
Sprint is not responsible for any opinions, advice, statements, services or
other information provided by third parties and accessible through
PCS Wireless Web Services or Voice Portal Services. Neither Sprint nor its
vendors or licensors guarantees the accuracy, completeness or usefulness of
information that is obtained through the PCS Wireless Web Services or
Voice Portal Services. You are responsible for evaluating such content.
Other Terms Applicable to PCS Vision Usage. Use of PCS Vision
Services requires the purchase of separate third generation wireless
compatible phone or other device and is subject to any software, memory,
storage or other limitation in the phone or other equipment. Not all
applications and services work, or work the same, on all third generation
wireless phones and devices. Check the materials accompanying your
phone or device to determine which applications and services it will
support. PCS Vision Services are not available when roaming off the
Sprint Nationwide PCS Network. PCS Vision Services may not be currently
available in some Affiliate areas.
Sprint is not responsible for any opinions, advice, statements, services
applications or other information provided by third parties and accessible
through PCS Vision Services. Neither Sprint nor its vendors or licensors
guarantees the accuracy, completeness or usefulness of information that is
obtained through the PCS Vision Services. You are responsible for
evaluating such content. Use of certain PCS Vision Services, including some
messaging services, may result in the disclosure to others of your email
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43
address and other information about you in connection with your Internet
usage. Your accessing of, or use of, third party sites or services accessible
PCS Vision Services may require the disclosure of information about you,
subject to the policies of those sites and services.
You consent to receiving advertising, warnings, alerts and other messages,
including broadcast messages.
Your access to PCS Vision Services is controlled by a password.
Taxes and Other Regulatory-Related Charges. We invoice you for
taxes, fees and other charges levied by federal, state or local authorities, or
foreign government on Services. We also assess charges associated with
regulatory mandates and obligations, such as Universal Service and
Enhanced 911 service. If you claim any tax exemption, you must provide us
with a valid tax-exempt document. Any tax exemption applies only from the
date we receive a valid tax-exempt document.
Roaming. Calls made outside of your Home Service Area and off of the
Sprint Nationwide PCS Network are "roaming" calls. Your PCS Phone is
specifically designed and engineered to work only on the Sprint Nationwide
PCS Network. It works on another CDMA PCS provider's system only when a
roaming agreement is in place between Sprint and the other providers. If
your PCS Phone is a dual-mode phone, it works on both a CDMA PCS
provider's system (in addition to the Sprint Nationwide PCS Network) and a
wireless analog telecommunications provider's system only when roaming
agreements are in place between Sprint and the other providers. If we do not
have a roaming agreement in place, you may be able to place roaming calls
"manually" by using a valid credit card. If there is a gap or other
interruption of coverage within a PCS coverage area that prevents
connection with the Sprint Nationwide PCS Network and your dual-band
phone is set to roam automatically when outside PCS coverage, you may
incur roaming fees within a PCS coverage area. Certain features are not
available when roaming. Roaming rates may be different from and higher
than the rates you pay for calls within your Sprint PCS Local Service Area
and on the Sprint Nationwide PCS Network. When roaming, you are subject
to the limitation of liability provisions and other applicable rules imposed
by the roaming service provider.
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Interruption of Service. We may give credit for a continuous interruption
of Services for more than 24 hours on a case-by-case basis. Interruptions
caused by your negligent or willful actions, or by failure of equipment or
service not provided by us, or by causes beyond our reasonable control, do
not qualify for credit. We may provide you with an airtime credit of one
minute for a call that is disconnected because of transmission limitations
caused by atmospheric, geographic or topographic conditions and that
you redial within one minute of disconnection. You must notify us within
24 hours of the disconnection to request credit.
Phones and Other Equipment. Phones and other equipment may be
purchased and returned as provided in the purchase documents. We are not
the manufacturer of the phones or other equipment. The only warranties on
the phones or other equipment are any limited warranties extended by the
manufacturers. We have no liability in connection with the phones and
other equipment or for the manufacturers' acts or omissions.
Lost or Stolen Equipment. If your phone or other equipment is lost or
stolen, you must notify us by calling PCS Customer Service Solutions. You
are responsible for all charges for Services provided to the Number for the
lost or stolen equipment before you notify us of the loss or theft. We will
deactivate Services to the Number upon notification to us of any loss or
theft. You may be required to provide evidence of the loss or theft (for
example, a police report or sworn statement). If the equipment is later
found, we may require that you exchange it for another phone or other
equipment before we reactivate Services (if we do reactivate Services), as
well as require you to pay a reactivation fee. We will deactivate Services to
any Number without prior notice to you if we suspect any unlawful or
fraudulent use of the Number. You agree to cooperate reasonably with us in
investigating suspected unlawful or fraudulent use.
Caller ID. If you do not want people you call to receive the Number
assigned to your phone, you must call PCS Customer Service Solutions for
information about automatic Caller ID blocking. The Number assigned to
your phone can be blocked on a per-call basis by dialing *67 + Destination
Number + TALK (or similar key), but Caller ID delivery resumes on the next
call you make. Caller ID display on incoming calls to your Number depends
on receiving the information from the calling party.
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45
TTY Access. A TTY (also known as TDD or Text Telephone) is a
telecommunications device that allows people who are deaf or hard of
hearing, or who have speech or language disabilities, to communicate by
telephone. This phone can support TTY services.
Pay-Per-Call Service. We will not complete calls from your Number to
900, 976 and similar numbers for pay-per-call services.
International Calling. You may be limited in the international
destinations that you can call with Services. You should contact
PCS Customer Service Solutions for information about international
destinations that you cannot call.
Limitation of Liability. Except as otherwise provided in this section, our
sole liability to you for any loss or damage arising out of providing or
failing to provide Services (including mistakes, omissions, interruptions,
delays, errors, or defects) does not exceed (1) in cases related to a specific
piece of equipment, the prorated MRC for Services to the piece of equipment
during the affected period, or (2) in cases not related to a specific piece of
equipment, the prorated MRCs for Services to you during the affected period.
Neither we nor our vendors, suppliers or licensors are liable for any damage
arising out of or in connection with:
a) any act or omission of any telecommunications service or other service
provider other than us;
b) any directory listing;
c) any dropped calls or inability to place or receive calls;
d) any interruption of Services, including interruptions caused by
equipment or facilities failure or shortages, transmission limitations or
system capacity limitations;
e) traffic or other accidents, or any health-related claims allegedly arising
from the use of Services, phones, equipment or accessories used in
connection with the Services;
f) the use of PCS Wireless Web Services and PCS Vision applications and
services, including the accuracy or reliability of any information obtained
from the Internet using PCS Wireless Web Services or from Voice Portal
Services, PCS Vision Services or Internet services, content or applications not
supported by Sprint Nationwide PCS Network;
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g) any late or failed message delivery;
h) any interruption or failure of 911 or E911 emergency services or
identification of the Number, address or name associated with any person
accessing or attempting to access emergency services from your phone;
i) the installation or repair of any products or equipment by parties who are
not our authorized employees or agents;
j) events due to factors beyond our control, including acts of God
(including, without limitation, weather-related phenomena, fire or
earthquake), war, riot, strike, or orders of governmental authority;
k) any act or omission of any third party or independent contractor that
offers products or services in conjunction with or through the Services; or
l) your negligent or intentional act or omission.
NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO CIRCUMSTANCES
ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR
SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR
IN CONNECTION WITH PROVIDING OR FAILING TO PROVIDE SERVICES,
PHONES OR OTHER EQUIPMENT USED IN CONNECTION WITH THE
SERVICES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF
BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. THIS
SECTION SURVIVES TERMINATION OF THIS AGREEMENT.
Indemnification. You indemnify and defend us, our partners, directors,
officers, employees and agents from and against any claim, action, damage,
liability and expense arising out of or in connection with: (1) your acts or
omissions that occur in connection with your use of the Services or
equipment used in connection with the Services, and (2) any
communications you make or receive using the Services. This
indemnification extends to and includes any attorney's fees and costs
incurred by us arising from any actions or claims to which this
indemnification applies, or from the contesting of the applicability of this
provision. This section survives termination of this Agreement.
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47
MANDATORY ARBITRATION OF DISPUTES. ANY CLAIM,
CONTROVERSY OR DISPUTE OF ANY KIND BETWEEN THE CUSTOMER
AND THE COMPANY AND/OR ANY OF ITS' EMPLOYEES, AGENTS,
AFFILIATES OR OTHER REPRESENTATIVES, WHETHER SOUNDING IN
CONTRACT, STATUTE, OR TORT, INCLUDING FRAUD,
MISREPRESENTATION, FRAUDULENT INDUCEMENT, OR ANY OTHER
LEGAL OR EQUITABLE THEORY AND REGARDLESS OF THE DATE OF
ACCRUAL OF SUCH CLAIM, CONTROVERSY OR DISPUTE SHALL BE
RESOLVED BY FINAL AND BINDING ARBITRATION AS PRESCRIBED IN
THIS SECTION. THE FEDERAL ARBITRATION ACT, NOT STATE LAW,
GOVERNS THE QUESTION OF WHETHER A CLAIM IS SUBJECT TO
ARBITRATION. HOWEVER, NOTHING CONTAINED IN THIS ARBITRATION
PROVISION SHALL PRECLUDE THE CUSTOMER FROM RESOLVING ANY
CLAIM, CONTROVERSY OR DISPUTE IN SMALL CLAIMS COURT HE OR
SHE OTHERWISE WOULD HAVE THE RIGHT TO PURSUE.
A single arbitrator engaged in the practice of law will conduct the
arbitration. The arbitrator will be selected according to the rules of the
American Arbitration Association or JAMS or, alternatively, may be selected
by agreement of the parties, who shall cooperate in good faith to select the
arbitrator. The arbitration will be conducted by, and under the thenapplicable rules of American Arbitration Association or JAMS, as applicable.
All expedited procedures prescribed by the applicable rules will apply. Any
required hearing fees and costs shall be paid by the parties as required by
the applicable rules or as required by applicable law, but the arbitrator shall
have the power to apportion such costs as the arbitrator deems appropriate.
The arbitrator's decision and award will be final and binding, and
judgment on the award rendered by the arbitrator may be entered in any
court with jurisdiction.
If any party files a judicial or administrative action asserting a claim that is
subject to arbitration and another party successfully stays such action or
compels arbitration, the party filing that action must pay the other party's
costs and expenses incurred in seeking such stay or compelling arbitration,
including attorney's fees.
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Notices. You may get our current address for written notice by calling
PCS Customer Service Solutions. Written notice to you is sent to your last
known address in our invoicing records. Written notice is deemed delivered
3 days after deposit in the U.S. mail, postage prepaid, and properly
addressed. Unless required by this Agreement or Applicable Laws, (1) you
may notify us by calling PCS Customer Service Solutions, and (2) we may
notify you by leaving a message for you on your PCS Phone, answering
machine or with your answering service. Notice addresses may be changed
by giving notice as provided in this section.
Choice of Law; Jurisdiction. This Agreement is governed by and must be
construed under federal law and the laws of the State of Kansas, without
regard to choice of law principles. You agree to submit yourself to the
personal jurisdiction of the courts in the State of Kansas.
General. If either of us does not enforce any right or remedy available
under this Agreement, that failure is not a waiver of the right or remedy for
any other breach or failure by the other party. Our waiver of any
requirement in any one instance is not a general waiver of that requirement
and does not amend this Agreement. If any part of this Agreement is held
invalid or unenforceable, that part is interpreted consistent with Applicable
Laws as nearly as possible to reflect the original intentions of the parties and
the rest of this Agreement remains in full force and effect. Section headings
are for descriptive purposes only and are not used to interpret this
Agreement. You may not assign this Agreement to any other person or entity
without our prior written approval. This Agreement (including any
referenced documents and attachments) makes up the entire agreement
between you and us and replaces all prior written or spoken agreements,
representations, promises or understandings between you and us. The
provisions of this Agreement that are contemplated to be enforceable after
the termination of this Agreement survive termination of this Agreement.
This Agreement is subject to any applicable federal and state law
(collectively, "Applicable Laws"). If there is a conflict, the Service Plan
(including any Term Service Plan) controls over the Terms.
The following provisions are not generally applicable and apply
only to customers whose Service Plans include these terms:
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49
Traveling. If you are making or receiving calls outside your Home Service
Area but on the Sprint Nationwide PCS Network, you may be charged for
Services at a "travel" rate for both outgoing and incoming traveling calls.
Long distance charges may not be included in the travel rate. Traveling
charges do not apply if you subscribe to a Home Rate USA plan or to both
Toll-Free USA and Home Rate USA. (See Home Rate USA and Toll-Free USA
for more information.) You do not have to register your Number when
traveling outside your Home Service Area.
Home Rate USA. This service lets you make or receive calls from
anywhere on the Sprint Nationwide PCS Network at your Home Service Area
airtime rates.
Toll-Free USA. This service lets you call from anywhere on the Sprint
Nationwide PCS Network to anywhere in the United States, Puerto Rico and
the U.S. Virgin Islands and be charged at your HomeService Area airtime rates,
with no additional long distance charges. If you have Home Rate USA but do
not have Toll-Free USA, and if you make a long distance call outside of your
defined local calling area, you are invoiced for the long distance charges.
Manufacturer’s Warranty
STANDARD LIMITED WARRANTY
What is Covered and For How Long? SAMSUNG
TELECOMMUNICATIONS AMERICA, L.P. ("SAMSUNG")
warrants to the original purchaser ("Purchaser") that
SAMSUNG's Phones and accessories ("Products") are free
from defects in material and workmanship under normal
use and service for the period commencing upon the date of
purchase and continuing for the following specified period
of time after that date:
Phone 1 Year
Batteries 1 Year
Leather Case/Pouch 90 Days
Holster90 Days
Other Phone Accessories 1 Year
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What is Not Covered? This Limited Warranty is conditioned
upon proper use of Product by Purchaser. This Limited
Warranty does not cover: (a) defects or damage resulting
from accident, misuse, abuse, neglect, unusual physical,
electrical or electromechanical stress, or modification of
any part of Product, including antenna, or cosmetic
damage; (b) equipment that has the serial number removed
or made illegible; (c) any plastic surfaces or other
externally exposed parts that are scratched or damaged
due to normal use; (d) malfunctions resulting from the use
of Product in conjunction with accessories, products, or
ancillary/peripheral equipment not furnished or approved
by SAMSUNG; (e) defects or damage from improper testing,
operation, maintenance, installation, or adjustment; (f)
installation, maintenance, and service of Product, or (g)
Product not purchased in the United States or Canada. This
Limited Warranty covers batteries only if battery capacity
falls below 80% of rated capacity or the battery leaks, and
this Limited Warranty does not cover any battery if (i) the
battery has been charged by a battery charger not specified
or approved by SAMSUNG for charging the battery, (ii) any
of the seals on the battery are broken or show evidence of
tampering, or (iii) the battery has been used in equipment
other than the SAMSUNG phone for which it is specified.
What are SAMSUNG's Obligations? During the applicable
warranty period, SAMSUNG will repair or replace, at
SAMSUNG's sole option, without charge to Purchaser, any
defective component part of Product. To obtain service
under this Limited Warranty, Purchaser must return Product
to an authorized phone service facility in an adequate
container for shipping, accompanied by Purchaser's sales
receipt or comparable substitute proof of sale showing the
date of purchase, the serial number of Product and the
sellers' name and address. To obtain assistance on where
to deliver the Product, call Samsung Customer Care at 1888-987-4357. Upon receipt, SAMSUNG will promptly repair
or replace the defective Product. SAMSUNG may, at
SAMSUNG's sole option, use rebuilt, reconditioned, or new
parts or components when repairing any Product or replace
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Product with a rebuilt, reconditioned or new Product.
Repaired/replaced leather cases, pouches and holsters
will be warranted for a period of ninety (90) days. All other
repaired/replaced Product will be warranted for a period
equal to the remainder of the original Limited Warranty on
the original Product or for 90 days, whichever is longer. All
replaced parts, components, boards and equipment shall
become the property of SAMSUNG. If SAMSUNG
determines that any Product is not covered by this Limited
Warranty, Purchaser must pay all parts, shipping, and labor
charges for the repair or return of such Product.
What Are the Limits On SAMSUNG's Liability? EXCEPT AS
SET FORTH IN THE EXPRESS WARRANTY CONTAINED
HEREIN, PURCHASER TAKES THE PRODUCT "AS IS," AND
SAMSUNG MAKES NO WARRANTY OR REPRESENTATION
AND THERE ARE NO CONDITIONS, EXPRESS OR IMPLIED,
STATUTORY OR OTHERWISE, OF ANY KIND WHATSOEVER
WITH RESPECT TO THE PRODUCT, INCLUDING BUT NOT
LIMITED TO:
·THE MERCHANTABILITY OF THE PRODUCT OR ITS FITNESS
FOR ANY PARTICULAR PURPOSE OR USE;
·WARRANTIES OF TITLE OR NON-INFRINGEMENT;
·DESIGN, CONDITION, QUALITY, OR PERFORMANCE OF THE
PRODUCT;
·THE WORKMANSHIP OF THE PRODUCT OR THE
COMPONENTS CONTAINED THEREIN; OR
·COMPLIANCE OF THE PRODUCT WITH THE
REQUIREMENTS OF ANY LAW, RULE, SPECIFICATION OR
CONTRACT PERTAINING THERETO.
NOTHING CONTAINED IN THE INSTRUCTION MANUAL
SHALL BE CONSTRUED TO CREATE AN EXPRESS
WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT
TO THE PRODUCT. ALL IMPLIED WARRANTIES AND
CONDITIONS THAT MAY ARISE BY OPERATION OF LAW,
INCLUDING IF APPLICABLE THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE HEREBY LIMITED TO THE SAME DURATION
OF TIME AS THE EXPRESS WRITTEN WARRANTY STATED
HEREIN. SOME STATES/PROVINCES DO NOT ALLOW
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52 Terms and Conditions & Warranty Information
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO
YOU. IN ADDITION, SAMSUNG SHALL NOT BE LIABLE FOR
ANY DAMAGES OF ANY KIND RESULTING FROM THE
PURCHASE, USE, OR MISUSE OF, OR INABILITY TO USE THE
PRODUCT OR ARISING DIRECTLY OR INDIRECTLY FROM
THE USE OR LOSS OF USE OF THE PRODUCT OR FROM THE
BREACH OF THE EXPRESS WARRANTY, INCLUDING
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR SIMILAR
DAMAGES, OR LOSS OF ANTICIPATED PROFITS OR
BENEFITS, OR FOR DAMAGES ARISING FROM ANY TORT
(INCLUDING NEGLIGENCE OR GROSS NEGLIGENCE) OR
FAULT COMMITTED BY SAMSUNG, ITS AGENTS OR
EMPLOYEES, OR FOR ANY BREACH OF CONTRACT OR FOR
ANY CLAIM BROUGHT AGAINST PURCHASER BY ANY
OTHER PARTY. SOME STATES/PROVINCES DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY
FROM STATE TO STATE/PROVINCE TO PROVINCE. THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE
OTHER THAN THE ORIGINAL PURCHASER OF THIS
PRODUCT AND STATES PURCHASER'S EXCLUSIVE
REMEDY. IF ANY PORTION OF THIS LIMITED WARRANTY IS
HELD ILLEGAL OR UNENFORCEABLE BY REASON OF ANY
LAW, SUCH PARTIAL ILLEGALITY OR UNENFORCEABILITY
SHALL NOT AFFECT THE ENFORCEABILITY FOR THE
REMAINDER OF THIS LIMITED WARRANTY WHICH
PURCHASER ACKNOWLEDGES IS AND WILL ALWAYS BE
CONSTRUED TO BE LIMITED BY ITS TERMS OR AS LIMITED
AS THE LAW PERMITS.
THE PARTIES UNDERSTAND THAT THE PURCHASER MAY
USE THIRD-PARTY SOFTWARE OR EQUIPMENT IN
CONJUNCTION WITH THE PRODUCT. SAMSUNG MAKES
NO WARRANTIES OR REPRESENTATIONS AND THERE ARE
NO CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR
OTHERWISE, AS TO THE QUALITY, CAPABILITIES,
OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY
Section 16
Terms and Conditions & Warranty Information
53
THIRD-PARTY SOFTWARE OR EQUIPMENT, WHETHER
SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS
INCLUDED WITH THE PRODUCT DISTRIBUTED BY
SAMSUNG OR OTHERWISE, INCLUDING THE ABILITY TO
INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH
THE PRODUCT. THE QUALITY, CAPABILITIES, OPERATIONS,
PERFORMANCE AND SUITABILITY OF ANY SUCH THIRDPARTY SOFTWARE OR EQUIPMENT LIE SOLELY WITH THE
PURCHASER AND THE DIRECT VENDOR, OWNER OR
SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR
EQUIPMENT, AS THE CASE MAY BE.
This Limited Warranty allocates risk of Product failure
between Purchaser and SAMSUNG, and SAMSUNG's
Product pricing reflects this allocation of risk and the
limitations of liability contained in this Limited Warranty.
The agents, employees, distributors, and dealers of
SAMSUNG are not authorized to make modifications to this
Limited Warranty, or make additional warranties binding on
SAMSUNG. Accordingly, additional statements such as
dealer advertising or presentation, whether oral or written,
do not constitute warranties by SAMSUNG and should not
be relied upon.
Samsung Telecommunications America, L.P.
1130 East Arapaho Road
Richardson, Texas 75081
Phone: 1-800-SAMSUNG
Phone: 1-888-987-HELP (4357)
©2002 Samsung Telecommunications America. All rights
reserved.
No reproduction in whole or in part allowed without prior
written approval.
Specifications and availability subject to change without
notice.
Section 16
54 Terms and Conditions & Warranty Information
Notes
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