Download LIP-8002E User Guide - Nine One One Communication Supply

LIP-8002E/8002AE
User Guide
Please read this manual carefully before
operating Phone. Retain it for future reference.
LIP-8002E/2AE
User Guide
Revision History
Issue
1.0
1.1
1.2
Date
Dec. 2011
Oct. 2012
Dec. 2013
Remark
Initial Release
Changed CI to Ericsson-LG
Changed Ericsson-LG to Ericsson-LG Enterprise
Disposal of your old appliance
1. When the crossed-out wheeled bin symbol is attached
to a product, it means the product is covered by the
European Directive 2012/19/EC.
2. All electrical and electronic products should be
disposed of separately from the municipal waste stream
via designated collection facilities appointed by
government or the local authorities.
The correct disposal of your old appliance will help
prevent potential negative consequences for the
environment and human health.
4. For more detailed information about disposal of your
old appliance, please contact your city office, waste
disposal service or the shop where you purchased the
product.
Copyright© 2011 Ericsson-LG Enterprise Co., Ltd. All Rights Reserved.
This material is copyrighted by Ericsson-LG Enterprise Co., Ltd. Any unauthorized
reproductions, use or disclosure of this material, or any part thereof, is strictly
prohibited and is a violation of Copyright Laws. Ericsson-LG Enterprise reserves the
right to make changes in specifications at any time without notice. The information
furnished by Ericsson-LG Enterprise in this material is believed to be accurate and
reliable, but is not warranted to be true in all cases.
iPECS is trademarks of Ericsson-LG Enterprise Co., Ltd.
All other brand and product names are trademarks or registered trademarks of their
respective companies.
LIP-8002E/2AE
User Guide
Important Safety Information
To prevent unexpected danger or damage please read this information before
installing or attempting to repair you phone. Warning and Caution information is
provided to alert the consumer of known dangers:
Warning: To reduce the possibility of electric shock, do not expose your
phone to high humidity areas, such as a bathroom, swimming area, etc.
Caution: Use only Ericsson-LG Enterprise approved batteries and desktop
chargers to avoid the damage to the phone. Using other batteries or
chargers voids your warranty and may cause an explosion.
1.
2.
3.
4.
5.
6.
1.
Only trained and qualified service personnel shall install, replace or service
the phone.
Do not spill liquid life water on the phone. If so, call the service center as
this may result in fire or electric shock.
If you see smoke or smell something during use, unplug the power cord and
the phone line. Call the service center immediately.
If the power adapter is used, do not touch the plug with wet hands. This
may result in a fire or an electric shock or equipment damage.
Do not use the phone during a thunderstorm. Lightning strike may result in
fire, severe electrical or acoustic shock.
Do not use the power adapter if the power cord or wall outlet is damaged.
This may result in fire or an electric shock.
Ensure that children do not pull on phone cords. This may injure children or
result in equipment damage.
2. The ear-piece houses a magnetic device which may attract pins or small
metal objects. Keep headset clear of such objects and check before use.
3. Avoid placing the phone in an area that is excessively dusty, damp or
subject to vibration.
4. Choose a site for the phone that is well-ventilated and dry.
5. Do not plug multiple plug-packs into one power outlet. This may result in the
plug overheating and may result in a fire or plug pack failure.
6. Do not put heavy things on the phone.
7. Do not drop or throw the phone.
8. Static electricity discharge will damage electronic components.
9. Keep out of direct sunlight and away from heat.
10. No user-serviceable parts inside. Do not insert a screwdriver or any metal
objects into the phone. This may cause electric shock or damage the
equipment and will render the warranty void.
11. Clean the phone with a soft, dry cloth only. Do not use volatile liquids such
as petrol, alcohol, or acetone as this may cause a fire or result in
discoloration or damage to plastics. Do not clean with wax or silicon
products as these may enter the equipment and cause operation to become
unstable.
LIP-8002E/2AE
User Guide
[EU]
European Union Declarations of Conformity
Ericsson-LG Enterprise Co., Ltd. declare that the equipment specified in this
document bearing the “ CE” mark conforms to the European Union Radio and
Telecommunications Terminal Equipment Directive(R&TTE 1999/5/EC),
including the Electromagnetic Compatibility Directive(2004/108/EC) and Low
Voltage Directive(2006/95/EC).
Copies of these Declarations of Conformity (DoCs) can be obtained by
contacting your local sales representative.
[USA/CSA]
FCC/IC Interference Statement
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 /RSS-GEN of the FCC/IC rules. Operation is
subject to the following two conditions:
(1)This device may not cause harmful interference; and (2) This device must
accept any interference received, including interference that may cause
undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
The use of this device in a system operating either partially or completely
outdoors may require the user to obtain a license for the system according to the
Canadian regulations.
CAUTION : Any changes or modifications in construction of this device which
are not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
LIP-8002E/2AE
User Guide
Table of Contents
1. INTRODUCTION ................................................................................................. 1
1.1
1.2
1.3
1.4
1.5
GENERAL ................................................................................................................................................... 1
FEATURE INFORMATION ....................................................................................................................... 1
FEATURE GROUPINGS .......................................................................................................................... 1
IPECS LIP-8002E/2AE PHONE DESCRIPTION ....................................................................... 2
LIP-8002E/2AE PHONE INSTALLATION ...................................................................................... 3
1.5.1
1.5.2
1.5.3
Wiring Connectors ......................................................................................... 4
Power ............................................................................................................ 4
Wall Mount ..................................................................................................... 4
2. RECEIVING CALLS.......................................................................................... 5
2.1
2.2
2.3
2.4
2.5
2.6
ANSWERING A CALL W HILE IDLE ..................................................................................................... 5
RESPONDING TO A CALL W HILE BUSY .......................................................................................... 5
DIFFERENTIAL RING SIGNALS ........................................................................................................... 6
ANSWERING CALLS TO OTHER STATIONS ................................................................................... 7
USING DO-NOT-DISTURB (DND) TO BLOCK INCOMING CALLS .......................................... 8
FORWARDING CALLS............................................................................................................................ 8
2.6.1
2.6.2
2.6.3
Forwarding calls to another station or Voice Mail ........................................... 8
Forwarding calls to an external number.......................................................... 9
Forwarding callers to a Text Message .......................................................... 11
3. PLACING CALLS ............................................................................................ 15
3.1 INTERNAL CALLS ................................................................................................................................... 15
3.1.1
3.1.2
Using Camp-On when calling a busy station ................................................ 15
To leave a Message Wait ............................................................................. 16
3.2 EXTERNAL CALLS ................................................................................................................................. 16
3.2.1
3.2.2
3.2.3
3.2.4
3.2.5
Placing external CO/VoIP calls..................................................................... 16
Waiting for the next available CO/IP line ...................................................... 17
Account Codes: Tracking External calls for billing ........................................ 17
To disable dialing from your phone .............................................................. 18
To temporarily override dialing restrictions at a phone.................................. 19
3.3 USING AUTOMATED DIALING........................................................................................................... 20
3.3.1
3.3.2
3.3.3
3.3.4
3.3.5
3.3.6
Using Last Number Redial (LNR) ................................................................. 20
Using and Entering Saved Number Dial ....................................................... 20
Using System Speed Dial Numbers ............................................................. 21
Using and Entering Station Speed Dial Numbers ......................................... 21
Dial by Name and Entering Your Name........................................................ 23
ACNR: To retry a busy external number until answered ............................... 24
4. HANDLING ....................................................................................................... 25
i
LIP-8002E/2AE
User Guide
4.1 CALL TRANSFER: SENDING A CALL TO A DIFFERENT DESTINATION .................................. 25
4.2 CALL HOLD: PLACING A CALL IN A WAITING STATE ................................................................. 25
4.3 JOINING MULTIPLE PEOPLE IN A CONFERENCE ......................................................................... 26
4.3.1
Setting up a Conference Room .................................................................... 26
4.4 CALL PARK: PLACING A CALL ON HOLD TO PAGE .................................................................... 28
5. RETRIEVING & RESPONDING TO MESAGES ......................................... 29
5.1 RESPONDING TO A STATION MESSAGE W AITING INDICATION ............................................ 29
5.2 GETTING VOICE MAIL MESSAGES ................................................................................................ 29
6. REMOTE SYSTEM ACCESS ........................................................................ 32
6.1 DIRECT INWARD SYSTEM ACCESS (DISA) ............................................................................... 32
6.2 MOBILE PHONE EXTENSION ............................................................................................................ 32
7. MISC. FEATURES .......................................................................................... 35
7.1
7.2
7.3
7.4
7.5
BACKGROUND MUSIC AND MUSIC ON HOLD (IPECS-LIK)................................................. 35
USING INTERNAL, EXTERNAL AND MEET-ME PAGING .......................................................... 36
PUSH-TO-TALK (PTT) PAGE (IPECS-LIK, IPECS-MG) .................................................. 37
WAKE-UP ALARM ................................................................................................................................ 38
SYSTEM VOICE MEMO (IPECS-LIK, IPECS-MG) ............................................................... 39
8. SET FEATURES & FLEX BUTTONS.......................................................... 40
8.1 ENTERING STATION PROGRAM DATA .......................................................................................... 40
8.2 ASSIGNING FEATURES TO FLEX BUTTONS ................................................................................ 40
8.3 NETWORK CONFIGURATION ............................................................................................................. 42
APPENDIX A USER PROGRAM CODES ....................................................... 43
APPENDIX B USEFUL INFORMATION : OPEN SOURCE SOFTWARE
NOTICE ................................................................................................................ 48
ii
LIP-8002E/2AE
1. Introduction
User Guide
1. Introduction
1.1 General
Your telephone is connected to an advancedtechnology, highly-versatile, fully-featured telecom
system designed to make office communications easy
and productive. Employing state-of-the-art Voice over
Internet Protocol (VoIP) technology, voice and data
converge on a single IP packet network. Because each
iPECS Phone is an IP appliance, it can be moved easily
throughout the office LAN and maintain normal
operation.
1.2 Feature Information
We have taken every effort to make this user guide
simple and straightforward. The guide starts with the
simpler operations of the iPECS Phone, and moves on
to receiving and placing calls, and then to more
advanced features. Each section includes a brief and
basic description of each feature and step-by-step
operation instructions.
The operations shown in this guide use the System’s
base default Numbering Plan. Your specific Numbering
Plan may be different. Some features may not be
available for you to access or may be subject to certain
limitations based on the set-up of the System (refer to
your System.
Under certain operation conditions, this equipment
cannot be relied upon to make emergency calls (loss of
power, etc.). Alternative arrangements should be made
for access to emergency services.
1.3 Feature Groupings
Every effort has been taken to divide the features into a
logical and consistent sequence so that features can be
quickly located.
Features have been divided into groups, Receiving calls,
Placing calls etc. Within each group, features are
arranged according to the difficulty of operation and
frequency of use.
1
LIP-8002E/2AE
User Guide
1.4 iPECS LIP-8002E/2AE Phone Description
The iPECS LIP-8002E/2AE Phone incorporates the
latest in VoIP technology and is intended for basic
communications (ex., a lobby or limited use phone). The
following image shows the LIP-8002E/2AE.
Features are generally accessed using programmed
fixed, or flexible buttons, dial pad buttons, or dial codes
entered from the dial pad. In the remainder of this User
Guide, the Fixed or Flexible buttons are shown with a
box surrounding the BUTTON designation. The following
image shows the phone with button descriptions.
iPECS LIP-8002E/2AE Diagram
2
LIP-8002E/2AE
User Guide
DND – Blocks all incoming calls.
Speed – Access speed dialing, speed programming.
Vol   – Adjusts volume for ringing and
speakerphone; adjusts LCD brightness.
Trans/PGM – Call transfer, or programming mode.
Hold – Places active call on hold or saves programming
information.
Call Back – Initiates call back request when calling a
busy station; call is completed when busy station returns
to idle status.
Speaker – Allows User to place a call while on-hook.
Toggle to activate.
Flexible – Some are system pre-programmed for line
appearance, and some are user programmable.
Ring/MSG Indicator – Illuminates when ringing, or
message waiting.
LCD Display – Phone interface for status, dialing
directories, and text message information.
Hands-free Microphone – Used for hands-free
speakerphone function.
Note: LIP-8002E/2AE does not support the exclusive
use of Headset port.
1.5 LIP-8002E/2AE Phone Installation
The LIP-8002E/2AE can be connected to any standard
10/100 Base-T Ethernet switch port. When the LIP8002AE is connected to an 802.3af compliant switch
port (ex., POE8), The LIP-8002E/2AE obtains power
from the Ethernet port. When LAN power is available,
do not use AC/DC adaptor. When LAN power is not
available, the AC/DC adaptor must be used. The
following image shows how to connect the handset,
power cord, and LAN cable to the phone.(The LIP8002AE isn’t support PoE and can use only the supplied
adaptor)
3
LIP-8002E/2AE
User Guide
1.5.1
Wiring Connectors
The LIP-8002E/2AE has a two Ethernet ports one is
connected to the LAN using a RJ-45 plug terminated
category 5 cable supplied with the Phone, the other can
be connected to a desktop PC. Using the cable, one
RJ-45 plug is inserted into the "LAN" jack. The other RJ45 plug is inserted into the RJ-45 jack previously wired
to an Ethernet switch port accessible by the iPECS
system. To power the LIP Phone over the LAN, the
switch port must support POE (Power over Ethernet)
standard 802.3af.
1.5.2
Power
The LIP-8002E/2AE can be powered by the AC/DC
Adapter-K- (5 V @0.7A) or over the LAN cable using the
POE8 or other 802.3af compliant switch. (The LIP8002AE isn’t support PoE and can use only the supplied
adaptor)
If using the AC/DC Adapter, after connecting the Phone
to the LAN, the Adapter’s DC voltage plug is inserted
into the power-input jack in the underside of the Phone.
One end of the AC power cord is inserted into the
mating receptacle of the AC Adapter, and the other end
is inserted into the AC power outlet.
1.5.3
Wall Mount
The LIP-8002E/2AE can be wall mounted as needed.
The following instructions detail how to perform a wall
mount installation:
•
•
•
•
•
Mark and drill two (2) 7mm holes for plastic wall anchors.
Insert the two (2) anchors into the holes and insert and tighten
each screw leaving about 2.5 mm (1/8-inch) of the screw
exposed.
Slide the LIP-8002E/2AE over the screws and assure the
phone is secure.
NOTE—It may be necessary to remove the phone and tighten
or loosen the screws for a secure mounting.
For the wall-mounting, sleeve of the CAT5 cable should be
moved backward to prevent it protrude.
4
LIP-8002E/2AE
User Guide
2. Receiving Calls
2. Receiving
Calls
2.1 Answering a Call While Idle
There are 3 basic types of incoming calls;
internal/external calls, Intercom Voice Announce calls,
and Hold recalls.
Your phone may be assigned Ringing Line
Preference; in this case, calls that ring are answered
by lifting the handset. Otherwise, you must press the
flashing Flex button.
External calls are from CO lines or VoIP channels that
are programmed to ring at your phone. For external
calls, Delay Ring may be assigned allowing others to
answer the call before the call rings at your phone.
Calls can be forwarded in some manner from another
user; if providing call coverage for other users, you may
also receive Station Call Coverage calls.
Calls placed on Hold, including Transfers, parked calls,
etc., will Recall if left on hold for too long.
ICM Voice Announce calls are answered based on the
ICM Signaling mode at the receiving phone; in HandsFree (HF) mode, after the splash tone and
announcement, speak normally into the microphone. In
the Privacy (PV) mode, lift the handset to respond. The
ICM Signaling mode can be assigned in Station
Programming.
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To answer a call ringing at your phone:
• Lift the handset, the call will be connected.
To respond to an Intercom Voice Announce call:
• Lift the handset to respond.
2.2 Responding to a Call While Busy
While you are busy on another call, you may receive a
Muted Ring, Camp-On tones, or Voice-Over
announcements. Muted Ring is provided over the
speaker of your Phone indicating a Call Waiting. You
also may receive Camp On tones, a burst of tone on top
5
LIP-8002E/2AE
User Guide
of the existing call, as an indication of another call
waiting.
While busy, certain stations can activate Voice-Over to
your phone. When used audio is received from both the
active call and the Voice-Over announcement.
Respond to any of these Off-hook Signals by: placing
the existing call on Hold and responding to the new
incoming call, activating One-time DND.
To answer a Call Waiting:
 Press HOLD , and/or
 Press the FLEX button.
To active One-time DND:
 Press the DND button.
2.3 Differential Ring Signals
When multiple phones in a small area ring, it can be
difficult to tell which are ringing. The iPECS Phone has
8 Ring Tones available for differentiating one phone’s
ringing from another. Four of the tones are stored in the
phone permanent memory; the remaining four tones are
in the system memory. Four of these eight can be
th
downloaded into the phone memory for use as the 5 to
th
8 Ring Tone.
In iPECS-LIK
To download a Ring Tone from System memory:
 Press TRANS/PGM ,
 Dial 1 for Ring Tones,
 Dial 5 for Ring Tone download,
 Dial the phone’s memory location to receive the tone (5-8),
 Dial 0-9 for the desired tone number; a sample tone is played
downloading the selected one.
 Press HOLD to download and a confirmation tone is heard.
To select a Ring Tone from phone memory:
 Press the TRANS/PGM button,
 Dial 1 for Ring Tones,
 Dial 1 or 2 for Internal or External ring,
 Dial 1-8 for the desired tone number; a sample tone is heard,
 Press HOLD to make the selection
6
LIP-8002E/2AE
User Guide
In iPECS-MG
To download a Ring Tone from System memory:
• Press TRANS/PGM ,
• Dial 2 for Ring Tones,
• Dial 3 for Ring Tone download,
• Dial the phone’s memory location to receive the tone (5-8),
• Dial 0-9 for the desired tone number; a sample tone is played
downloading the selected one.
• Press HOLD to download and a confirmation tone is heard.
To select a Ring Tone from phone memory:
• Press the TRANS/PGM button,
• Dial 2 for Ring Tones,
• Dial 1 or 2 for Internal or External ring,
• Dial 1-8 for the desired tone number; a sample tone is heard,
• Press HOLD to make the selection
2.4 Answering Calls to Other Stations
When nearby stations are ringing, you may pick-up
(answer) the call. Select to answer a call ringing at a
specific station (Directed Call Pick-Up) or you may
choose to answer the oldest call ringing to your station
group (Group Call Pick-Up). Assign a Flex button with
the Group Call Pick-Up code for one-touch access.
NOTE—Pick-Up will not answer calls on the ringing
station Private Line unless the line appears on your
phone.
To answer a call ringing at another station:
• Lift the handset,
• Dial Directed Call Pick-Up code,
• Dial the Intercom Number of the ringing station; call is
connected.
To answer a call ringing at a station in your group:
• Lift the handset,
• Dial Group Call Pick-Up code, the call is connected.
7
LIP-8002E/2AE
User Guide
2.5 Using Do-Not-Disturb (DND) to Block Incoming Calls
Activate Do-Not-Disturb (DND) when you wish not to be
interrupted by pressing the DND button; the phone will
block incoming calls. Internal callers will receive a fast
busy tone and the display will show the DND status.
Activate Do-Not-Disturb while busy (One-Time DND);
DND will be active only for the duration of the present
call, and requires a DND button.
When an Executive activates DND, calls are forwarded
to the paired Secretary automatically.
The Attendants and Secretary may be able to activate
DND Override and Intrude on an active call. The
Attendants may also cancel DND at other stations.
2.6 Forwarding Calls
2.6.1
Forwarding calls to another station or Voice Mail
Incoming calls may be diverted to other resources of the
system. Resources include other stations, Internal
Voice Mail and External Voice Mail. Your LCD and
the LCD of the forward receiver will both indicate the
forward status.
Call Forward can be activated from your phone or from
a different station (Call Forward, Remote). You may
define the conditions or ‘type of forward’ as below:
1: Unconditional—All calls to the station, except
recalls, are forwarded.
2: Busy—Immediately forwards all calls, except recalls,
when the station is busy.
3: No Answer—Forwards all calls to the station,
except recalls, when the station does not answer
within the No Answer timer.
4: Busy/No Answer—Forwards calls if the station is
busy or does not answer within the No Answer
timer.
When you forward calls from a different station, you may
need to enter your Authorization Code (station number
and password).
8
LIP-8002E/2AE
User Guide
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To activate Call Forward from your phone to another phone or
internal system resource:
• Press SPEAKER on and DND button,
• Dial the type of forward code 1-4,
1= Unconditional, 2=Busy, 3=No Answer, 4=Busy/No Answer
• Dial the destination number.
• Press HOLD button or OK button to save.
To deactivate Call Forward from your phone:
• Press SPEAKER on,
• Press DND button
• Press the ‘#’ key.
To activate Call Forward for your phone from a different phone
(Call Forward, Remote):
• Press SPEAKER on and DND button,
• Dial 0 (Remote Call Forward code),
• Dial your Authorization Code (Station number & Password),
• Dial the type of forward code 1-4,
• Dial the destination number,
• Press HOLD button or OK button to save.
To deactivate Call Forward, Remote:
• Press SPEAKER on,
• Press DND button,
• Dial 0 (Remote Call Forward code),
• Dial your Authorization Code (Station number & Password),
• Press the ‘#’ key.
2.6.2
Forwarding calls to an external number
Forward calls to an external CO/IP destination; calls can
be forwarded from an internal station or a remote
location. You may define the conditions or ‘type of
forward’ as below:
1:
Unconditional—All calls to the station, except
recalls, are forwarded internally or externally.
9
LIP-8002E/2AE
User Guide
2:
3:
4:
Busy—Immediately forwards all calls to the station,
except recalls, when station is busy.
No Answer—Forwards all calls to the station,
except recalls, when the station does not answer
within the No Answer timer.
Busy/No Answer—Forwards calls if the station is
busy or does not answer within the No Answer
timer.
When you forward calls from a different station or a
remote location, you may need to enter your
Authorization Code (station number and password). In
addition, from a remote location, you must access the
system through a DISA enabled CO line.
In iPECS-LIK, iPECS SBG-1000
To activate Call Forward, Off Premise (forward to an external
number) from your phone:
• Press SPEAKER on and DND button,
• Dial the type of forward code 1-4,
1= Unconditional, 2=Busy, 3=No Answer, 4=Busy/No Answer,
• Press SPEED ,
• Dial Speed Dial bin number.
To activate Call Forward, Off Premise (forward to an external
number) from a different phone:
• Press SPEAKER on and DND button,
• Dial 0 (Remote Call Forward code),
• Dial your Authorization Code (Station number & Password),
• Dial the type of forward code 1-4,
1= Unconditional, 2=Busy, 3=No Answer, 4=Busy/No Answer,
• Press SPEED ,
• Dial Speed Dial bin number.
To activate Call Forward, Off Premise (forward to an external
number) from a remote location:
• Dial the telephone number of a DISA assigned CO line,
• While receiving dial-tone, dial the Call Forward feature code,
• Dial your Authorization code (Station number & Password),
• Dial the type of forward code 6-9,
• Dial Speed Dial bin number.
10
LIP-8002E/2AE
User Guide
In iPECS-MG
To activate Call Forward, Off Premise (forward to an external
number) from your phone:
• Press SPEAKER on and DND button,
• Dial the type of forward code 1-4,
1= Unconditional, 2=Busy, 3=No Answer, 4=Busy/No Answer,
• Dial Telephone number,
• Replace the handset, return to idle.
To activate Call Forward, Off Premise (forward to an external
number) from a different phone:
• Press SPEAKER on and DND button,
• Dial 0 (Remote Call Forward code),
• Dial your Authorization Code (Station number & Password),
• Dial the type of forward code 1-4,
1= Unconditional, 2=Busy, 3=No Answer, 4=Busy/No Answer,
• Dial Telephone number,
• Replace the handset, return to idle.
2.6.3
Forwarding callers to a Text Message
Using an iPECS Phone, the system can be setup to
return a ‘Text Message’ to callers. When calling your
Station, Internal callers will automatically receive the
selected message or you can send a text message you
select in response to an internal call, Silent Text
Message.
There are 11 Custom Display Messages each up to 24
characters. Ten can be assigned by the Attendant and
one assigned by you, see Station Speed Dial Character
entry chart.
In addition, there are ten fixed Pre-defined Text
Messages; some allow auxiliary input for time, date, etc.
(as shown in message list).
Message 1:
Message 2:
Message 3:
Message 4:
11
LUNCH RETURN AT hh:mm
ON VACATION
RETURN AT DATE mm:dd
OUT OF OFFICE
RETURN AT TIME hh:mm
OUT OF OFFICE
RETURN AT DATE mm:dd
LIP-8002E/2AE
User Guide
Message 5:
Message 6:
Message 7:
Message 8:
Message 9:
Message 0:
Message *:
#:
OUT OF OFFICE
RETURN UNKNOWN
CALL (enter up to 17 digits)
IN OFFICE STA xxxx
IN MEETING
RETURN AT TIME hh:mm
AT HOME
AT BRANCH OFFICE
User Custom Message
Deactivate
In iPECS-LIK
To activate Custom or Pre-Defined Message Forward:
• Press TRANS/PGM ,
• Dial User Program feature code 51,
• Dial the two-digits text Message code
(01-10: Pre-Defined, 00: Customer),
• Dial any auxiliary input for messages 01-04 and 06-08,
• Press HOLD , forward confirmed.
To cancel activated Message:
• Press TRANS/PGM ,
• Dial User Program feature code 51,
• Dial # and Press HOLD
To program the Station Custom Message (00) at your station:
• Press TRANS ,
• Dial User Program feature code 52,
• Enter Message contents, up to 24 characters, using the
following Character Entry Chart:
12
LIP-8002E/2AE
•
User Guide
Press
Q – 11
Z – 12
. – 13
1 – 10
A - 21
B - 22
C - 23
2 - 20
D - 31
E - 32
F - 33
3 - 30
G – 41
H - 42
I - 43
4 - 40
J - 51
K - 52
L - 53
5 - 50
M - 61
N - 62
O - 63
6 - 60
P - 71
R - 72
S - 73
Q - 7*
7 - 70
T - 81
U - 82
V - 83
8 - 80
W - 91
X - 92
Y - 93
Z - 9#
9 - 90
Blank - *1
: - *2
, - *3
0-00
#
HOLD ,
message saved.
In iPECS-MG
To activate Custom or Pre-Defined Message Forward:
• Press TRANS/PGM ,
• Dial User Program feature code 41,
• Dial the one-digits text Message code(0-9),
• Dial any auxiliary input for messages 01-04 and 06-08,
• Press HOLD , forward confirmed.
To cancel activated Message:
• Press TRANS/PGM ,
• Dial User Program feature code 41,
• Dial # and Press HOLD
To program the Station Custom Message (00) at your station:
• Press TRANS ,
• Dial User Program feature code 42,
• Enter Message contents, up to 24 characters, using the following
Character Entry Chart:
13
LIP-8002E/2AE
Dial Pad
button
User Guide
Letter Type
Uppercase (ABC)
Lowercase(ABC)
Button depressions
1
2
3
4
1
2
3
4
1
2
3
@
A
D
:
B
E
/
C
F
4
G
H
5
6
7
8
9
0
*
#
J
M
P
T
W
.
*
#
K
N
Q
U
X
,
<
1
@
a
d
:
b
e
/
c
f
I
g
h
i
4
L
O
R
V
Y
?
j
m
p
t
w
.
*
#
k
n
q
u
x
,
l
o
r
v
y
?
5
6
7
8
9
0
*
#
S
Z
!
14
<
Num
s
z
!
1
2
3
LIP-8002E/2AE
User Guide
3. Placing Calls
3. Placing
Calls
3.1 Internal Calls
You can place calls to other stations in the system over
the Intercom. The call will ring, or for an ICM Voice
Announce call, a splash tone will be heard. Ring or
Voice Announce is normally determined by settings at
the called station but you may change this by dialing ‘#’
after placing the call. By changing the mode, a ringing
ICM call will allow Voice Announce.
You can assign a Flex button for Direct Station
Selection/Busy Lamp Field (DSS/BLF). The DSS/BLF
button allows you to call another station with a single
touch of the button.
When you go off-hook, you may connect to another
station or system resource automatically. This Prime
Line Preference may be immediate or delayed allowing
you to take other actions during the delay. Otherwise,
you may press another Flex button before going offhook to override Prime Line Preference.
If you go off-hook and take no action, Intercom dial-tone
will time-out, and after the Howler tone is received,
your phone will be placed out-of-service in Intercom
Lock-Out; you then must hang-up to return the phone
to an idle state.
To place an Intercom call:
• Lift the handset,
• Dial the Intercom number of the desired station,
• When the call is answered or the Splash tone is heard, speak
to the called party.
3.1.1
Using Camp-On when calling a busy station
If the called party is busy, you may activate Camp-On,
Callback or Voice Over at the station. Camp-On
allows you to wait off-hook for the called station to
answer. Callback allows you to hang-up, and when the
busy station returns to an idle state, the system will call
your Station; after you answer the callback, the system
will call the previously busy station.
If you are the Attendant or Secretary, you may activate
Intrusion. You may also use Step Call; dial the next
station by dialing just the last digit of the Intercom
number.
15
LIP-8002E/2AE
User Guide
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To Camp-On (wait off-hook) for a busy station:
• Call a busy station and press ‘*’,
• Wait for party to answer.
To Callback (wait on-hook) for a busy station:
• Press the CALL BACK button and hang-up.
To make a Voice Over announcement to a busy station:
• Press ‘#’, and after the Splash tone is heard, begin speaking.
3.1.2
To leave a Message Wait
If the called user does not answer or is in DND mode,
you may leave a Message Wait. The called user will
receive a Message Wait indication; the MSG LED will
flash.
To activate Message Waiting:
• Press the CALL BACK button and hang-up.
3.2 External Calls
3.2.1
Placing external CO/VoIP calls
External calls are placed on DN buttons are accessed
by a button on the iPECS Phone assigned as DN.
If Least Cost Routing is set-up, the number you dial
will be analyzed and the system will place the call on the
least expensive route.
You may be assigned Dialing and/or CO/IP Line
Access Restrictions, in which case you will receive
error tone if you attempt to dial or access a restricted
number/CO/IP line. CO/IP line and Class Of Service
(COS), which establish dialing restrictions, may vary
during Day and Night operation (Day/Night COS).
You may need to enter an Authorization code before
placing calls, in which case you will receive a second
dial tone.
16
LIP-8002E/2AE
User Guide
To place an external call:
• Lift the Handset,
• Dial the CO access code,
• Dial the desired number.
3.2.2
Waiting for the next available CO/IP line
If all the lines connected to your system are busy, you
will receive an All Trunks Busy signal. You may request
to be notified when a line becomes free.
To activate a queue if the selected/dialed line is busy:
• Select/dial a busy CO/IP line,
• Press the CALL BACK button,
• Return to an idle state by going on-hook; when the line
becomes available, the Station will be notified with ringing.
3.2.3
Account Codes: Tracking External calls for billing
In some cases, you or your company may desire to
track calls for billing or other purposes. When an
Account Code is entered, it is output from the system
to a printer in the SMDR report. An Account Code Flex
button can be programmed (refer to Assigning features
to Flex buttons).
In iPECS-LIK
To enter an Account Code before the call:
• Lift the handset,
• Press the assigned Account Code button,
• Dial the Account Code (1-12 digits),
• Dial *, Intercom dial tone is heard,
• Place the CO/IP call as normal.
To enter an Account Code during a call:
• Press the assigned Account Code button,
• Dial the Account Code (1-12 digits),
• Dial *.
17
LIP-8002E/2AE
User Guide
In iPECS-MG
To enter an Account Code before the call:
• Lift the handset,
• Dial 550,
• Dial the Account Code (1-12 digits),
• Dial *, Intercom dial tone is heard,
• Place the CO/IP call as normal.
3.2.4
To disable dialing from your phone
You can temporarily ‘Lock’ your phone by activating
Temporary COS, which will disable dialing outside calls
from the phone. To deactivate Temporary COS you
must enter the Station’s Authorization code.
In iPECS-LIK
To activate Temporary COS:
• Press TRANS/PGM ,
• Dial Extension Class Down code (21),
• Press HOLD .
To deactivate Temporary COS:
• Press TRANS/PGM ,
• Dial Extension Class Recover code (22),
• Dial your Authorization code (station number and code),
• Press HOLD .
In iPECS-MG
To activate Temporary COS:
• Press TRANS/PGM ,
• Dial Extension Class Down code (31),
• Dial your Authorization code,
• Press HOLD .
To deactivate Temporary COS:
• Press TRANS/PGM ,
• Dial Extension Class Recover code (32),
18
LIP-8002E/2AE
•
•
User Guide
Dial your Authorization code,
Press HOLD .
3.2.5
To temporarily override dialing restrictions at a phone
Override the dialing restrictions at any phone by
activating Walking COS. The Walking COS dialing
restriction levels are applied for a single call only. For
multiple calls, you will need to reactivate Walking COS
or use the FLASH button to regain CO/IP dial-tone.
In iPECS-LIK
To activate Walking COS:
• Press TRANS/PGM ,
• Dial User Program code 23,
• Dial your Authorization Code (Station number and password),
• Place call as normal.
In iPECS-MG
To activate Walking COS:
• Press TRANS/PGM ,
• Dial User Program code 33,
• Dial your Authorization Code (Station number and password
and *),
• Place call as normal.
19
LIP-8002E/2AE
User Guide
3.3 Using Automated Dialing
3.3.1
Using Last Number Redial (LNR)
The last number dialed on an external call is
automatically saved in the Last Number Redial (LNR)
buffer.
In iPECS-LIK, iPECS SBG-1000
To dial the Last Number for an external call:
• Dial Last Number Redial code
Or
• Press SPEED button and ‘*’,
• Use Vol Up/Vol Down or Navigation buttons to select the
desired number,
• Press HOLD .
In iPECS-MG
To dial the Last Number for an external call:
• Dial Redial code
Or
• Press SPEED button and ‘*’.
3.3.2
Using and Entering Saved Number Dial
You may store the last number dialed on an external call
to the Saved Number Dial buffer for convenient dialing
at a later time. The Saved number is stored until a new
number is saved.
In iPECS-LIK, iPECS SBG-1000
To place a call using Saved Number Dial:
• Lift the handset,
• Press SPEED .
• Dial #
To store a number in the Saved Number Dial:
• While on an outgoing external call, press SPEED twice.
20
LIP-8002E/2AE
User Guide
In iPECS-MG
To place a call using Saved Number Dial:
• Lift the handset,
• Press SPEED .
• Dial #
To store a number in the Saved Number Dial:
• While on an outgoing external call, press SPEED twice.
3.3.3
Using System Speed Dial Numbers
The iPECS-CM system has 3000 System Speed Dial
numbers. The iPECS SBG-1000 & Micro & 50 & 100
system has 800 System Speed Dial numbers. The
iPECS-300 has 3000 System Speed Dial numbers.
The iPECS-600 system has 6000 System Speed Dial
numbers. The iPECS-1200 system has 12000 System
Speed Dial numbers. You may, if allowed, use System
Speed Dial to call frequently dialed numbers.
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To place a call using System Speed Dial Bin:
• Press SPEED button,
• Dial the desired System Speed dial bin number (200-999 for
iPECS SBG-1000 & Micro & 50 & 100, 2000-4999 for iPECS300, 2000-7999 for iPECS-600, 20000-31999 for iPECS12000, 2000-2999 for iPECs-MG100 , or 2000-3999 for
iPECS-MG300).
Or
• Press the assigned System Speed Dial button.
3.3.4
Using and Entering Station Speed Dial Numbers
Each station in the iPECS-CM System is allocated
memory for 100 Station Speed Dial numbers. The
iPECS SBG-1000 & Micro & 50 & 100 support 20
Station Speed Dial numbers. The iPECS-300 & 600 &
1200 support 100 Station Speed Dial numbers.
21
LIP-8002E/2AE
User Guide
You can easily program each speed dial bin with
telephone numbers, up to 23 digits, to meet your needs.
The numbers may include several ‘special’ instructions:
PAUSE will momentarily stop dialing.
st
FLASH as 1 digit—Activate dial tone detect.
st
FLASH not as 1 digit—The system will generate a
flash on the CO line.
When entering a Speed Dial, a 16 character name may
be associated with the number for Dial by Name.
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To place a call using Station Speed Dial Bin:
• Press SPEED button,
• Dial the desired Station Speed dial bin number.
Or
• Press the assigned Station Speed Dial button,
To enter a Station Speed Dial number with CO Line and Name:
• Press TRANS/PGM and SPEED button,
• Dial Speed bin number,
• Dial CO Access Code, (Skip this step in iPECS SBG-1000)
• Dial the desired number you wish to store,
• Press HOLD ,
• Enter the name associated the number, if desired, using the
following Character Entry Chart,
• Press HOLD.
Dial Pad
Button
1
Letter Type
Uppercase
Lowercase
(ABC)
(ABC)
Number of Button depression
2
3
4
1
2
3
4
<
1
1
@
:
/
@
:
/
2
3
A
D
B
E
C
F
a
d
b
e
c
f
2
3
4
G
H
I
g
h
i
4
5
6
J
M
K
N
L
O
j
m
k
n
l
o
5
6
22
<
Num
1
LIP-8002E/2AE
User Guide
7
8
P
T
Q
U
R
V
S
p
t
q
u
r
v
s
7
8
9
0
W
.
X
,
Y
?
Z
!
w
.
x
,
y
?
z
!
9
0
*
#
*
#
3.3.5
*
#
Character Entry Chart
*
#
Dial by Name and Entering Your Name
Dial by Name employs three different Directories:
Private directory (Station Speed dial), Public Directory
(System Speed dial), or Intercom directory.
NOTE—To allow others to contact you via the Intercom
directory, you must enter a name for your station (up to
12 characters).
Characters are entered with two keystrokes as in the
chart below.
Q – 11
Z – 12
. – 13
1 – 10
G – 41
H - 42
I - 43
4 - 40
P - 71
R - 72
S - 73
Q - 7*
7 - 70
*1 Blank
*2 - :
*3 - ,
A - 21
B - 22
C - 23
2 - 20
J - 51
K - 52
L - 53
5 - 50
T - 81
U - 82
V - 83
8 - 80
0-00
D - 31
E - 32
F - 33
3 - 30
M - 61
N - 62
O - 63
6 - 60
W - 91
X - 92
Y - 93
Z - 9#
9 - 90
#
Character Entry
23
LIP-8002E/2AE
User Guide
3.3.6
ACNR: To retry a busy external number until
answered
When making an external call and a busy signal is
received, the system can be set to retry the number until
the call is connected, the feature is cancelled, or the
maximum number of retries is attempted—this is
Automatic Called Number Redial (ACNR).
For each retry, the system will activate your speaker
then place the call with the microphone muted. When
the remote end answers, you must select the SPEAKER
button or lift the handset. Either of these actions will
cancel the ACNR request as well as connect you to the
remote party. A Redial button must be assigned at the
station.
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To set up an ACNR, while on an outgoing call:
• Press the assigned Redial button
• Hang-up handset.
To cancel the ACNR request:
• Press the assigned Redial button
24
LIP-8002E/2AE
4. Call
Handling
User Guide
4. Handling
4.1 Call Transfer: Sending a call to a different destination
You can send an active call to another station or other
resource of the system, using Call Transfer. You can
screen the transfer with the receiving party (Screened
Call Transfer) or complete the transfer without
screening (Unscreened Call Transfer).
Transferred calls, internal or external, are placed in
Transfer Hold. These calls will receive Music on Hold
(MOH) and will recall if not answered in a timely manner.
If an Unscreened Transfer call encounters an error or
DND, it may immediately recall at your Station.
DSS/BLF buttons may be used to transfer calls.
To Transfer an active call:
• While on an active call, press TRANS/PGM ,
• Call the transfer party,
• Unscreened Call Transfer - Hang-up,
OR
• Screened Call Transfer - When call is answered or Splash
tone is heard, announce the call and then hang-up.
4.2 Call Hold: Placing a call in a waiting state
You may place an active Internal or External call in one
of several holding states. In System Hold, other nonrestricted stations may pick-up the call. In Exclusive
Hold, only the holding station may pick-up the call.
The system is assigned a preferred hold type (System
or Exclusive). You may override this Hold Preference
by pressing the HOLD/SAVE button twice.
There are also user operations such as pressing a
DSS/BLF button that will place a call in Automatic Hold.
Calls will remain in the held state for a period and then
recall the user. This Hold Recall is provided with a
different ring signal. If not answered in a timely manner,
the Attendant will receive Attendant Hold Recall.
To Place a call on Hold:
• Press HOLD ,
25
LIP-8002E/2AE
User Guide
4.3 Joining multiple people in a Conference
You can establish a Conference with up to 3 parties, 32
parties when using a MCIM (iPECS-LIK) or 128 parties
when using a Multi-Party Conference Interface Module
(VPCM). The other parties in the Conference may be
internal or external.
A Conference can be placed on Hold and is subject to
Hold Recall.
You may also use the Conference operation to join 2
external parties in a private conversation. This is an
Unsupervised Conference, which is not subject to the
normal Hold Recall operation.
A CONF button should be programmed at first.
In iPECS-LIK, iPECS SBG-1000
To establish an Conference:
• Establish first call,
• Press the assigned CONF button. The connected party is
placed on exclusive hold and the user receives dial tone,
• Place second call,
• When connected, press the assigned CONF button, new call is
placed on exclusive hold,
• Press the assigned CONF button to establish conference.
To set up an Unsupervised Conference:
• Establish normal conference,
• Press the assigned CONF button.
To retrieve an Unsupervised Conference:
• Lift the handset,
• Press the assigned CONF button.
4.3.1
Setting up a Conference Room
In addition to establishing a Conference, up to 9
(iPECS-LIK) Conference Rooms can be set up, letting
up to 32 parties converse when using a MCIM or up to
128 parties converse when using a VPCM. When
setting up a Conference Room, a password can be
designated for invited parties (internal and external
parties) to use for accessing the established Conference
Room.
26
LIP-8002E/2AE
User Guide
In iPECS-LIK
To set-up a Conference Room:
• Press the TRANS/PGM button,
• Dial 53 to create a Conference Room,
• Dial the desired Conference Room number (1~9),
• If desired, enter a password for the Conference Room (must
be exactly 5 digits),
• Press HOLD .
To join a Conference Room:
• Lift the handset,
• Dial the Conference Room entry code,
• Dial the Conference Room number,
• Dial the Conference Room password.
To delete a Conference Room:
• Press the TRANS/PGM button,
• Dial 54 (Conference Room delete code),
• Dial the Conference Room number (1~9),
• Dial the Conference Room password.
• Press HOLD .
In iPECS-MG
To set-up a Conference Room:
• Press the TRANS/PGM button,
• Dial 54 to create a Conference Room,
• Dial the desired Conference Room number (571-579),
• If desired, enter a password for the Conference Room (up to
12 digits),
• Press HOLD .
To join a Conference Room:
• Lift the handset,
• Dial 571-579(Conference Room entry code),
• Dial the Conference Room password.
To delete a Conference Room:
• Press the TRANS/PGM button,
• Dial 55 (Conference Room delete code),
• Dial the Conference Room number (571-579),
• Dial the Conference Room password.
• Press HOLD .
27
LIP-8002E/2AE
User Guide
4.4 Call Park: Placing a call on hold to Page
A user may transfer an active CO/IP call to a special
holding location (Park Orbit), which can be accessed
easily from any station in the system. Typically, this
feature is used with Paging to notify the desired User of
Call Park.
Parked calls are subject to Hold Recall after the Call
Park timer.
In iPECS-LIK, iPECS SBG-1000
To park an active external call:
• Press TRANS/PGM ,
• Dial the Call Park Location code,
• Return to idle.
To retrieve a parked call:
• Lift the handset,
• Dial the Call Park Location code.
In iPECS-MG
To park an active external call:
• Press TRANS/PGM ,
• Dial the Park Orbit (541),
• Dial the Park number (00~49)
• Return to idle.
To retrieve a parked call:
• Lift the handset,
• Dial the Park Orbit (541),
• Dial the Park number (00~49).
28
LIP-8002E/2AE
5. Retrieving
& Responding
to Messages
User Guide
5. Retrieving & Responding to Mesages
5.1 Responding to a Station Message Waiting Indication
Another station can leave a Station Message Waiting
indication when you do not answer or your phone is in
DND. If Ring/Message Indicator LED is programmed to
Message Wait Indication, then the Ring/Message
indicator LED will be flashing to indicate a Message
Waiting. As a further notification, a Message Wait
Reminder Tone can be provided. You may respond
with a call back.
In iPECS-LIK, iPECS SBG-1000
To respond to your Station messages:
• Press CALL BACK , either the message contents summary is
shown or the station messages waiting is listed,
• If the message contents summary is shown, dial ‘1’ to select
ST (Station Message Wait),
• Press CALL BACK to return a call for the oldest station
message.
In iPECS-MG
To respond to your Station messages:
• Press CALL BACK to return message.
5.2 Getting Voice Mail Messages
When callers are forwarded or recall to your Voice Mail
Box, they can leave a voice message. Your Voice Mail
Box is part of the integrated Voice Mail module, an
external Voice Mail system.
These Voice Mail systems allow access to and
management of the received voice messages. While in
your Mail Box, you have control of your password and
Mail Box greeting. In addition, you can remotely control
Call Forward for your station to Voice Mail. You will
need to register an Authorization Code (station number
29
LIP-8002E/2AE
User Guide
and password) for your station
VSF/VMIM/VPCM Voice messages.
to
access
In iPECS-LIK, iPECS SBG-1000
To retrieve Voice Mail locally using a Flex button:
• Press the assigned VOICE MAIL Flex button,
• Enter the authorization code(station number and password);
the “Number of Messages” prompt is played,
• Dial desired option codes,
• At completion of session, hang-up to return to idle.
To retrieve Voice Mail locally:
• Press CALL BACK , either the message contents summary is
shown or the number of voice mails is shown,
• If the message contents summary is shown, dial ‘3’ (iPECSLIK) / ‘2’ (iPECS SBG-1000) to select VSF messages,
• Press CALL BACK ,
• After the prompt enter your station number and password,
• Dial desired option codes,
• At completion of session, hang-up to return to idle.
To access Voice Mail Box from a Remote Location:
• Lift the handset,
• Dial the telephone number of a CO line assigned for answer
by the VSF Auto Attendant,
• Upon answer, dial ‘#’, “Enter your password” prompt is played,
• Enter the Authorization code(station number and password),
• Dial desired option codes,
• At completion of session, hang-up.
In iPECS-MG
To retrieve Voice Mail locally:
• Press CALL BACK ,
• After the prompt enter your station number, password,
• Dial desired option codes,
• At completion of session, hang-up to return to idle.
30
LIP-8002E/2AE
User Guide
To access Voice Mail Box from a Remote Location:
• Lift the handset,
• Dial the telephone number of a DISA CO line assigned for
answer by the Auto Attendant,
• Upon answer, dial 523 (VMIB Access Code),
• Dial the Mail Box and password to receive the ‘Number of
Messages’ prompt.
• Dial desired option codes,
• At completion of session, hang-up.
31
LIP-8002E/2AE
6. Remote
System
Access
User Guide
6. Remote System Access
6.1 Direct Inward System Access (DISA)
DISA (Direct Inward System Access) allows remote
users to gain access to the system’s resources (remote
users may be required to enter an Authorization Code).
The system will recognize remote user dialed inputs
(call other stations, place calls over CO/IP lines, review
voice mails, etc). The iPECS SBG-1000 system does
not support normal DISA service, but supports call to
the station and remote voice mail access when
answering by a VSF auto attendant.
In iPECS SBG-1000
To call to the station remotely:
• Call the telephone number of a CO line assigned for answer
by a VSF auto attendant,
• Upon answer, dial station number
In iPECS-LIK, iPECS-MG
To access system resources remotely:
• Call the system’s DISA facility,
• Dial your Authorization code(station number and password),
• Dial ‘*’ for end mark (iPECS-MG),
• Dial as needed for the desired system resource.
6.2 Mobile Phone Extension
When away from your desk or office you can place and
receive calls on a registered mobile phone. Calls to
your iPECS Phone will ring your Mobile Phone and you
can place calls using the resources of the iPECS. You
may need to activate the Mobile Phone Extension
feature and assign the Mobile Phone number.
This feature is activated through an ISDN/VOIP CO line.
32
LIP-8002E/2AE
User Guide
In iPECS-LIK, iPECS SBG-1000
To register a mobile phone number: (iPECS-LIK)
• Press the TRANS/PGM button,
• Dial 37,
• Dial the mobile phone number,
• Press the HOLD button.
To activate a registered mobile phone: (iPECS-LIK)
• Press the TRANS/PGM button,
• Dial 38,
• 1 to activate, 0 to deactivate,
• Press the HOLD button.
To place a call from the mobile extension using the iPECS System:
• Dial the ISDN DID number of the station; the system will
check the Caller ID and answer the call. The user then will
receive intercom dial tone,
• Place internal or external iPECS call as normal.
To Transfer a call from the mobile extension using the iPECS:
• Dial * while on an iPECS call,
• Dial the desired extension, the call is transferred and the
mobile phone returns to idle.
In iPECS-MG
To register a mobile phone number:
• Press the TRANS/PGM button,
• Dial 51,
• Select Mobile Index 1 or 2,
• 1 to activate, 0 to deactivate,
• Press the HOLD button.
To activate a registered mobile phone from the user’s station:
• Press the TRANS/PGM button,
• Dial 52,
• Select Mobile Index 1 or 2,
• Dial the mobile phone number with CO Access code,
• Press the HOLD button.
33
LIP-8002E/2AE
User Guide
To place a call from the mobile extension using the iPECS System:
• Dial the ISDN DID number of the station; the system will
check the Caller ID and answer the call. The user then will
receive intercom dial tone,
• Place internal or external iPECS call as normal.
To Transfer a call from the mobile extension using the iPECS:
• Dial the mobile flash digit “*” while on an iPECS call,
• Dial the desired extension, the call is transferred and the
mobile phone returns to idle.
34
LIP-8002E/2AE
7. Misc.
Features
User Guide
7. Misc. Features
7.1 Background Music and Music on Hold (iPECS-LIK)
Two audio sources can be connected to the system.
These sources or an internal source provide input for
Background Music (BGM) and Music On Hold (MOH).
In addition, a recorded message from the VMIM can be
used. BGM is played over the speakers of the iPECS
Phone when the station is idle. MOH is played to callers
placed on Hold.
There are eleven possible selections for BGM and MOH:
00: Off
01: Source BGM1
02: Source BGM2
03: VSF MOH 1
04: SLT MOH 1
05: SLT MOH 2
06: SLT MOH 3
07: SLT MOH 4
08: SLT MOH 5
09: VSF MOH 2
10: VSF MOH 3
To turn on Background Music:
• Press TRANS/PGM ,
• Dial ‘73’ to BGM code,
• Dial 00-10 to select hear and select the BGM,
• Press HOLD to save your selection.
35
LIP-8002E/2AE
User Guide
7.2 Using Internal, External and Meet-Me Paging
The User can broadcast announcements to other
stations and/or external speakers.
Stations are
assigned to one or more of the Internal Page Zones.
Users can also request a paged party answer the Page
using Meet-Me Paging. In this case, the paged party
may answer the page from any phone in the system by
dialing the Meet-Me code.
In iPECS-LIK, iPECS SBG-1000
To make a page:
• Lift the handset,
• Dial Page zone code,
• If assigned, after page warning tone, make announcement.
To answer a Meet-me-Page:
• Lift the handset.
• Dial Meet-Me-Page code.
In iPECS-MG,
To make a page:
• Lift the handset,
• Dial Page code and the desired Page zone,
• If assigned, after page warning tone, make announcement.
To answer a Meet-me-Page:
• Lift the handset.
• Dial 546(Meet-Me-Page code).
36
LIP-8002E/2AE
User Guide
7.3 Push-To-Talk (PTT) Page (iPECS-LIK, iPECS-MG)
iPECS Phones can be assigned as a member of one or
more of the system’s nine Push-To-Talk (PTT) page
groups. Users separately log-in or log-out of any one or
all PTT groups to which the phone is assigned. Once
logged in, place or receive one-way page
announcements to/from other users who are logged in
to the same PTT group.
In iPECS-LIK
To log-in to a PTT group:
• Dial the PTT Log-in/out code.
• Dial the desired PTT group number (1-9, 0 ).
To log-out of the PTT group(s):
• Dial the PTT Log-in/out code.
• Press the * key.
To place a page to the active PTT group:
• Press and hold the PTT button.
• After confirmation tone make page announcement.
To assign a PTT Flex button:
• Press TRANS/PGM ,
• Press the flexible button to be assigned.
• Dial ‘99’
• Press HOLD .
In iPECS-MG
To log-in to a PTT group:
• Dial the PTT Log-in/out code.
• Dial the desired PTT group number (1-9, 0 ).
To log-out of the PTT group(s):
• Dial the PTT Log-in/out code.
• Press the * key.
To place a page to the active PTT group:
• Press and hold the PTT button.
• After confirmation tone make page announcement.
37
LIP-8002E/2AE
User Guide
To assign a PTT Flex button:
• Press TRANS/PGM ,
• Press the flexible button to be assigned.
• Press program type 1 (1: Fixed button, 2: Number, 0:Delete)
• Choose the button type as PTT using VOL ▲▼ ,
• Press HOLD .
7.4 Wake-Up Alarm
iPECS supports an Alarm Clock for each station. You
can set the alarm clock to repeat daily or as a one-time
alarm.
When responding to the alarm by lifting the handset,
BGM or Wake-Up Alarm announcement (iPECS-LIK,
iPECS SBG-1000) will be provided.
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To set the Wake Up Alarm clock:
• Press TRANS/PGM ,
• Dial the Station User program Code 41 (iPECS-LIK) / 21
(iPECS SBG-1000)/13(iPECS-MG),
• Dial hh/mm for time alarm should alert,
• Press # to have the alarm repeat daily,
• Press HOLD .
To erase Wake-Up:
• Press TRANS/PGM ,
• Dial the Station User program code Code 42 (iPECS-LIK) / 22
(iPECS SBG-1000/14(iPECS-MG),
• Press HOLD .
38
LIP-8002E/2AE
User Guide
7.5 System Voice Memo (iPECS-LIK, iPECS-MG)
The integrated Voice Mail modules incorporate several
Voice Memos to provide Station Users with general
information such as station number, date, time, and
feature status. Voice Memos can be heard over the
speaker or handset of the iPECS Phone and over the
handset for SLTs.
For the Station Status Memo, the following items are
reported:
ICM Signaling Mode (Handsfree/Tone/Privacy)
Station IP Address
Station Mac Address
Number of messages x (x: number of all message
waiting)
Wake-Up Time (hh:mm)
Do Not Disturb
Forwarded to station xxx
Forwarded to speed bin xxx
Queued CO/IP line xxx
Locked (Temporary COS)
COS x
To hear Date & Time memo:
• Dial “Information voice announce” feature code and dial 1,
date and Time memo is heard, “Date is May 2nd.Time is xx:xx
pm”.
To hear Station Number Prompt:
• Dial “Information voice announce” feature code and dial 2, the
Station Number memo is heard, “This is station 1500”.
To hear Station Settings:
• Dial “Information voice announce” feature code and dial 3,
Station Status Memo is heard.
39
LIP-8002E/2AE
8. Set
Features &
Flex Buttons
User Guide
8. Set Features & Flex Buttons
8.1 Entering Station Program Data
A special code set is available for iPECS Phone users
to assign certain attributes such as Authorization Codes
(Passwords). After entering the User Program mode,
dial the codes to select the attribute and setting. Once
selected, the setting is saved. A list of the User
Program codes, the feature/function and any input
required are given in Appendix B.
To assign User Programmable station attributes:
• Press TRANS/PGM ,
• Dial desired User Program code,
• Press HOLD .
8.2 Assigning Features to Flex Buttons
You may assign features and functions to the Flex
buttons on your iPECS Phone. If allowed, you may
even assign CO/IP lines to the Flex buttons.
Flex buttons may be assigned for most features
providing One-Touch feature activation (e.g., a Flex
button may be assigned to access the Account Code
feature and may include the Account code digits, as a
one-touch account code button).
Features that may be assigned to a Flex button include:
DSS/BLF—Enter station number.
Flex Numbering Plan—Enter Flex Numbering Plan code
see Appendix A(Number Plan is not assigned by
default).
User Program Code – Dial “Program Mode” code or
press [TRANS/PGM] button in iPECS-LIK, iPECS
SBG-1000 and enter a User Program code, see
Appendix B,
(Program Mode code is programmed in feature
numbering plan by Administrator)
CO Line—Enter the CO line access code.
40
LIP-8002E/2AE
User Guide
In iPECS-LIK, iPECS SBG-1000, iPECS-MG
To assign a feature to a Flex button:
• Press TRANS/PGM ,
• Press the desired Flex button,
• Input number to dial
• Press HOLD .
To assign Fixed button to a Flex button:
• Press TRANS/PGM ,
• Press the desired Flex button,
• Press TRANS/PGM , and user program code (Refer to the
appendix B.)
• Press HOLD .
To delete feature:
• Press TRANS/PGM ,
• Press the desired Flex button,
• Press HOLD .
41
LIP-8002E/2AE
User Guide
8.3 Network configuration
You many review the current network configuration or
modify a new phone network configuration.
To access Network settings:
• Press TRANS/PGM button and search (Network) or (Network
Settings) – Dial ‘78’(iPECS-LIK) / ‘38’(iPECS SBG-1000) /
‘80’(iPECS-MG) or press TRANS/PGM button more than 2
seconds in iPECS-LIK or iPECS SBG-1000.
• Enter the password (default=147*); the following will display:
MFIM #[1/2] ?
MFIM #1 - CHANGE[#]
•
•
•
Press the # key to toggle between multiple profiles (MFIM),
Press the VOL ▲▼ buttons to advance to the next network
configuration item,
Press the HOLD/SAVE button to save each setting.
To set LLDP:
•
In Network Config. Menu, use VOL   buttons to locate the LLDP
configuration screen (shown),
LLDP?
[ENABLED] – CHANGE [#]
•
Enable in LLDP? menu and press the Hold/Save button.
To set default Config. settings:
•
In Network Config. Menu, use VOL   buttons to locate the
Default Config. Screen (shown),
SET DEFAULT CONFIG(DOT:*)
•
Press the * key.
To exit Config. settings:
•
Press the SPEAKER button,
•
Press the * key to exit,
OR
•
Press the # key to Reset/Reboot the phone with new setting.
42
LIP-8002E/2AE
User Guide
Appendix A User Program Codes
Code
Function
Code
Function
11
Answer Mode(H/T/P)
43
Send SMS MESSAGE
12
Station Name Program
44
Received SMS MESSAGE
13
Set Wake Up
51
Mobile-Ext. Enable
14
Reset Wake Up
52
Mobile-Ext. Number PGM
15
Language Program
53
Mobile-Ext. CLI PGM
16
LCD Date Mode Change
54
Create Conference Room
17
LCD Time Mode Change
55
Delete Conference Room
21
ICM Ring Type Program
61
Speaker/Headset PGM
22
CO Ring Type Program
62
Headset Ring Program
23
Ring Download
71
Register Station ICLID
31
Temporary COS Mode
72
View Station ICLID
32
Retrieve COS
80
Network Setting
33
Walking COS
81
View IP Address
34
Register Password
82
View Mac Address
35
Call Log Protect
83
View Keyset Version
36
SMS Message Protect
41
Preselected MSG PGM
42
Set User Message
43
LIP-8002E/2AE
User Guide
iPECS-LIK
Code
Function
Code
Function
10
Enblock Dial
73
Select BGM source
11
Intercom Differential Ring
74
User Name registration
12
CO/IP Differential Ring
75
Display Phone IP Address
13
Intercom Answer Mode
76
Change Phone IP Address
14
Call Coverage Attribute
77
Display Phone MAC Address
15
Station Ring Download
78
Network Configuration
19
Ear Mic Headset
79
Display Phone Version
21
Knock down Station COS
80
Record button
22
Restore Station COS
81
ISDN CLIR button
23
Walking COS
82
ISDN COLR button
24
ICR Scenario
83
ACD DND button
25
LIP Phone Statistics
84
Account Code button
31
Station Msg Wait Retrieve
85
LOOP button
32
CLI/IP Msg Wait Retrieve
86
Intrusion button
33
Register Authorization Code
87
ICM button
34
DID Call Wait
88
CAMP-ON button
35
Exec/Sec MWI
89
ISDN Keypad Facility button
36
Send SMS message
8#
Voice Over button
37
Register Mobile Extension
90
Speed button
38
Activate Moble Extension
91
Conference button
39
Register Mobile Extension CLI
92
Callback button
41
Set Wake-Up Time
93
DND button
42
Erase Wake-Up Time
94
Flash button
51
Custom/Pre-selected Message
95
Mute button
52
Register Custom Message
96
Monitor button
53
Create Conference Room
97
Redial button
44
LIP-8002E/2AE
User Guide
Code
Function
Code
Function
54
Delete Conference Room
98
Call Forward button
55
Monitor Conference Group
99
Push-To-Talk button
57
Call Log Display button
*0
Hot Desk Login
61
Headset/Speakerphone mode
**
Hot Desk Logout
62
Select Headset Ring type
*7
Hunt Forced Call Forward
67
Call Coverage button
*8
Register Bluetooth device
71
LCD Display Language
*9
Activate Bluetooth device
72
Sys version display
iPECS SBG-1000
Code
Function
Code
Function
11
Intercom Answer Mode
38
Network Configuration
12
Headset/Speakerphone mode
41
Forced FWD to Destination
13
Select Headset Ring type
42
Call Log Display
21
Set Wake-Up Time
43
CLIR Service
22
Erase Wake-Up Time
44
COLR Service
31
LCD Display Language
4*
LOOP button
32
Sys version display
50
CALLBACK button
33
Select BGM source
51
CONF button
34
User Name registration
52
MUTE button
35
Display Phone IP Address
53
ICM button
36
Display Phone MAC Address
54
REDIAL button
37
Display Phone Version
45
LIP-8002E/2AE
User Guide
iPECS-MG
Code
Function
Remarks
11
Intercom Answer Mode
1:H, 2:T, 3:P
12 + Name
User name creation
13 + Time
Set wake-up alarm time
2 digit for each character
HH/mm,
24-hour clock
14
Cancel Wake-up Alarm
15
Set language for the display
00-14
16
LCD Date Mode Change
DD/MM/YY or MMDDYY
17
LCD Time Mode Change
12 Hour/24 Hour
18
Set Backlight
0-2
21
ICM Ring Type
22
TRK Ring Type
23
Ring Download
24
Back Ground Music
31
Temporary COS
Auth. Code required
32
Auth. Code required
34
Retrieve COS
COS Override
(Walking COS)
Register Password
35
Call Log Protect
36
41 + MSG
number [xx]
SMS Message Protect
33
LIP-Series Only
Auth. Code required
Set Pre-defined Message.
LIP-Series/LDP6000-Series
0-9, MSG
*: User Custom # Deactivation
43
Create a Station User
Message
Send SMS Message
LIP Series/LDP6000 Series
44
Receive SMS Message
LIP Series/LDP6000 Series
51 + x
Activate a mobile phone
X=1-2
52 + x
Register the mobile number
Register the mobile CLI
number
X=1-2
42
53 + x
54 + Rm &
Auth Code
55 + Rm &
Auth Code
61
62
X=1-2
Start a Conf Room
Close a Conf Room
Speaker/Headset Mode
Speak/Headset/E-MIC
Headset Ring Mode
Speaker/Headset/Both
46
LIP-8002E/2AE
User Guide
Code
Function
71
Register Station ICLID
Remarks
72
View Station ICLID
81
View IP Address
IP Phone/ DTIM/SLTM
82
View Mac Address
IP Phone/ DTIM/SLTM
83
View IP Phone version
80
Network Setting
91
System Version
92
System IP Address
LIP Series
47
LIP-8002E/2AE
User Guide
Appendix B Useful Information : Open Source Software
Notice
Open Source Software Notice
This following GPL (General Public License) software used in this product
are subject to the GPL License Agreements.
You can obtain a copy of the GPL licenses from Ericsson-LG Enterprise Web
Site (http://www.ericssonlg-enterprise.com).
GPL License:
1. u-boot
2. bash
3. linux
4. busybox
5. Alsa Libraries
6. udhcpc
7. ortp
8. Curl / LibCurl
9. libsrtp
10. Expat xml parser
Ericsson-LG Enterprise offers to provide source code to you on CD-ROM for
a charge covering the cost of performing such distribution, such as the cost
of media, shipping and handling upon e-mail request to Ericsson-LG
Enterprise at. : [email protected].
This offer is valid for a period of three (3) years from the date of the
distribution of this product by Ericsson-LG Enterprise.
48