Download Shaw digital Phone User's Manual

SHAWdigital PHONE
User guide
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Contents
Voicemail
Call Forward
Call Waiting
Call Display
3-Way Calling
Call Return
Anonymous Call Rejection
Shaw Distinctive Ring
Shaw Long Distance
Appendix A – Voicemail Access Numbers
Phone Number
Default Voicemail Password
Voicemail Access Number
Cvrii › Cvrii
Hello. Welcome to Shaw’s
Home Phone Service.
Inside you’ll find easy-to-follow instructions for all
the features included with your home phone service,
depending on what plan you have selected.
For over 35 years, Shaw has been working hard
to provide you with an ever-increasing range of
entertainment and communication products, including
Shaw Digital TV, Shaw High-Speed Internet and Shaw
Digital Phone.
Shaw Digital Phone is about convenience. With two
home phone service plans, it allows you to choose the
plan that’s right for you.
If you have any questions, a Shaw Customer Service
Representative will be happy to help. Please call
1.888.472.2222 or visit us online at SHAW.CA
1
Voicemail
Voicemail answers your calls when you
are unable to answer the phone. Your
personalized greeting is played and the
caller’s message recorded for you to
listen to later.
Getting Started
Before you can use the Voicemail service,
you must first initialize your Voicemail box.
Step 1 – Access the system.
>Dial *
9
8 from your home phone.
Step 2 – Enter your temporary password.
Shaw will provide you with a temporary
password for your initial log-in.
> Enter your temporary password and press # .
Note – if you enter an incorrect password, you will be
asked for your mailbox number (your 10-digit phone
number), followed by the password again.
>The system will now prompt you to change your
temporary password and record your name
and greeting.
Step 3 – Enter your new password.
For security reasons, please change your
password immediately. You may not
reuse your temporary password. The new
password length can be 4 to 19 digits.
> Enter your new password.
> Press # to finish.
> Press * to cancel.
The system will now prompt you to
confirm your new password.
> Re-enter your new password.
> Press # to finish.
> Press * to cancel.
Step 4 – Identify your Voicemail box
by recording your name and/or
telephone number.
The system will request you to record your
name and/or telephone number at the
tone. Following that:
> Press 1 to replay.
> Press # to accept.
> Press * to cancel.
Step 5 – Record your personal greeting.
The system will request you to record your
greeting at the tone. When completed:
> Press # to end the recording.
> Press 1 to replay.
> Press # to accept.
> Press * to cancel.
Step 6 – Exiting the system.
To complete your set-up session, hang up.
Retrieving Your Messages
When you have a new message waiting,
you will hear an interrupted dial tone
when you pick up the receiver, or
your phone’s message-waiting light
will be flashing (on phones with a
message-waiting light feature). You can
still make and receive calls when you
hear the interrupted dial tone.
To access your voicemail without calling
your home phone:
>Dial the Voicemail Access Number (see Appendix A) for
the city where your phone service is located.
> Enter your mailbox number (your 10-digit phone number).
> Enter your password.
> Follow the prompts to check for new or saved messages.
How to review messages
This system will describe the message
(new, saved, when it was received, etc.),
and will then play the message. If you
have expired messages (messages older
than seven days), the system will prompt
you with the following menu to review or
delete these before proceeding to your
new messages:
To access your voicemail from home:
> Press * 9 8 .
>If you have set up the skip PIN feature, you will not
be prompted for your password. (See page 5 for
instructions on how to set up this feature.) If this
feature is not enabled, please enter your PIN
when prompted.
Note – if you enter an incorrect password, you will be
asked for your mailbox number (your 10-digit phone
number), followed by the password again.
To access your voicemail while you are
away from home:
1 Review expired messages.
> Note: If you enter an incorrect password, you will be
asked for your mailbox number (your 10-digit phone
number), followed by the password again.
> Follow the prompts to check for new or saved messages.
2 Delete all expired messages.
After you have entered the system, use
the following options while listening to
your new or saved messages:
>Dial your phone number and press * when your
personal greeting begins.
> Enter your password.
0 Help.
> Press 1 to hear new, unheard messages first; or
> Press 3 to review other messages.
If listening to other messages, press:
1 To listen to your archived messages.
2 To listen to messages deleted during your
current session.
3 To listen to messages you have composed for
future delivery.
Advanced Voicemail
Features
Reviewing Messages
Customize your Voicemail service
From the main menu:
0 Help.
1 To listen to your new messages.
Personal Options menu:
0 Help.
1 To manage your personal greeting.
3 To listen to your other messages.
2 To change your password.
4 To change your personal options.
3 To manage your distribution list.
4 To record your name.
During playback:
0 Help.
1 To skip back 10 seconds.
1
1 To skip back to the beginning.
* Back to main menu.
How to change your password
From the main menu:
2 Pause playback.
4 Decrease volume.
> Press 4 for personal options.
6 Increase volume.
> Press 2 to change your password.
5 For envelope information – who sent the message,
> Enter your new password. Password can be 4 to 19
digits long. You cannot reuse your old password.
when and to whom.
3 To skip ahead 10 seconds.
>To finish entering password press # .
3
>To confirm password, please re-enter it now.
# To skip this message.
>To finish entering password press # .
7 To delete this message.
> New password confirmed.
9 To save this message.
3 To skip ahead to the end of the message.
After playback:
0 Help.
6 To forward this message. Note – messages
can be forwarded to other Shaw Voicemail
system users only.
9 To save this message.
7 To delete this message.
# To skip this message.
5 For envelope information.
* To cancel the message playback and return to
the previous menu.
To skip the password prompt
when accessing Voicemail
from your home phone
From the main menu:
> Press 4 for personal options.
> Press 2 to manage your password.
> Press 2 for password prompt options.
> Press 1 to skip password prompt.
To reactivate the password prompt
when accessing Voicemail from
your home phone
From the main menu:
> Press 4 for personal options.
Personal greeting menu:
1 To listen to your greeting.
2 To re-record your personal greeting.
3 To delete your personal greeting.
* To return to the previous menu.
After leaving a message:
> Press 2 to manage your password.
0 Help.
> Press 2 for password prompt options.
> Press 2 to reactivate the password prompt.
# To send message.
1 Replay message.
2 Append message.
3 To mark message as urgent.
4 To mark message as private.
How to change your pre-recorded name
From the main menu:
> Press 4 for personal options.
* To erase and re-record.
> Press 4 to record your name.
> Record your new name at the tone.
Press # when finished.
Personal distribution lists
Distribution lists contain the phone
numbers of other Shaw home phone
service users. You can use distribution
lists to quickly forward Voicemail
messages to all users on the list.
>To accept new name press # .
>To replay press 1 .
>To erase and re-record press * .
How to change your personal greeting
0 Help.
1 Review distribution lists.
> Press 4 for personal options.
2 Create distribution lists.
> Press 1 for personal greeting.
3 Delete distribution lists.
> Press 2 to record a personal greeting.
4 Modify existing distribution lists.
> Record your greeting at the tone.
Press # when complete.
* Previous menu.
From the main menu:
>To accept press # .
>To replay press 1 .
>To erase and re-record, press 1 .
Call Forward
Call Forward redirects your incoming calls
to another phone number. You can forward
calls to any local number you choose.
To set up Call Forward:
>Lift the receiver and dial * 7 2 .
> When you hear the dial tone, dial the 10-digit number
you want your calls forwarded to. If you want calls
forwarded to your voicemail, dial the number that
corresponds to the area you live (see Appendix A).
> Once your call is answered, you can hang up. Call
Forward is now in effect.
> Your call must be answered in order for call forwarding
to be initialized.
If the line is busy repeat the steps above.
You will hear a confirmation tone to let
you know Call Forward is in effect.
To cancel Call Forward:
>Lift the receiver and dial * 7 3 .
> When you hear a series of beeps, this indicates Call
Forward has been cancelled.
> You can only cancel Call Forwarding from the phone
you activated it with.
While Call Forward is in effect:
> You may still make calls from your phone.
> Callers will receive a busy signal when the number that
your calls are forwarded to is busy.
> Calls that are unanswered at the forwarded number will
not route to your Voicemail.
> Call Waiting is inoperable. You will not receive a
Call Waiting signal, and the call will automatically
be forwarded.
> You will hear an announcement that “the feature is
already successfully activated” if you try to set up Call
Forward when it’s already in operation.
Call Waiting
With Call Waiting, you’ll know if another
call is coming in when you’re already on
the line. If you have a caller ID phone, the
names and numbers of incoming calls will
be displayed when you are on the phone.
When you are on the phone and someone
else is calling you:
> You’ll hear a single tone when another call is waiting. If
you have Call Waiting with Call Display you will hear a
series of tones.
> Press and release the receiver-disconnect button (or
link or flash). Caller #1 is now on hold.
> You can now speak privately to caller #2.
> Press the receiver-disconnect button again (or link or
flash) to return to caller #1.
Note: Call Waiting will not work if a phone
extension is in use. Extension users must
hang up during all switching between calls.
To temporarily cancel Call Waiting:
Before you make a call:
>Dial * 7 0 . Listen for two beeps.
>Listen until no further beeps are heard and
make your call.
> Call Waiting will be restored when you hang up.
What happens when using Call Waiting:
> Callers will hear a normal ring instead of a busy
signal when you are already on the phone. If you have
temporarily turned Call Waiting off, second callers will
hear a busy signal or be routed to your Voicemail, if
you subscribe to Voicemail Services.
> Waiting calls that are not answered will be routed to
Voicemail if you subscribe to Voicemail. You can find
the telephone number of the second call by using the
Call Return service. (See page 8 for more information.)
>If you lose a call, hang up. The phone will automatically
ring and the call will be re-established.
> Call Waiting does not work when you are on a 3-Way
Calling call. Additional callers will be routed to
Voicemail or receive a busy signal.
Call Display
Call Display shows an incoming caller’s
name and telephone number (if available)
on a caller ID unit, or a caller ID-equipped
phone, before you answer.
To use Call Display:
You don’t need to do anything to use Call
Display – just watch the display screen on
your caller ID-equipped phone or caller ID
unit when a call comes in. After the first
full ring, the phone number and name will
appear if the call is from an area where
Call Display service is available.
“Unknown Number” and “Unknown
Name” will be displayed if the call is
from a pay phone, some cellular phones,
areas where Call Display features are not
available, or an operator-assisted call where
operator assisted blocking was requested.
“Private Number” and “Private Name”
will be displayed if the caller activated
Call Display Blocking.
To use Call Display Blocking:
If you do not want your name and phone
number displayed when you make a call,
you can activate Call Display Blocking.
>Dial * 6 7 before placing a call.
> “Private Number” and “Private Name” will
be displayed.
If you have a non-published telephone
number, but wish to display your name
and telephone number, dial * 8 2
before placing a call.
3-Way Calling
Call Return
3-Way Calling lets you talk with two other
people in one call.
With Call Return, you can dial the last
number that called you whether you
answered the call or not. Call Return works
with direct-dialed calls from most areas.
To use 3-Way Calling:
> Phone the first person and tell them you’re going to
bring another participant in.
To use Call Return:
> Press the receiver-disconnect (or link or flash) button
to place them on hold.
>Dial * 6 9 to hear a recording of the phone
number of the last incoming call.
> When you hear the dial tone, call the next participant.
> Call Return will not work when the call is from a private
number, a blocked number, or 1-800 or 1-900 numbers.
In some cases, Call Return will not work outside of your
local calling area.
> When the second participant answers, press the
receiver-disconnect button again (or link or flash). All
three people will be connected in one call.
3-Way Calling tips:
>If you are unable to reach the second participant,
press the receiver disconnect button (or link or flash)
twice to connect back with the first person you called.
>If you reach a participant’s voicemail, press * three
times to disconnect.
> As long as you remain on the line, either one of the
other participants can hang up and you can continue to
talk to the remaining person.
>During a 3-Way Call, Call Waiting will not work. The
caller will be routed to Voicemail if you subscribe to
Voicemail Services, or they will receive a busy signal.
> All extension phones must be hung up in order to use
3-Way Calling.
Call Return cannot return a call to a
number that has Call Forward activated.
You will receive a message that Call
Return does not follow Call Forward.
Calls cannot be returned when calls are
placed from:
> Phones using Call Display Blocking features – you will
hear a voice message saying that the call was
marked “private.”
> Some pay phones, business lines, cell phones and longdistance connections.
>The operator.
Anonymous Call
Rejection
With Anonymous Call Rejection you can
avoid receiving a call from numbers that
have a privacy feature activated such as
Caller ID Blocking. When Anonymous
Call Rejection is activated your phone will
not ring. Instead, the caller will hear a
recording that informs them that you do
not accept calls from blocked numbers.
They will then have to hang up and
unblock their number to have their call
placed through to you.
To use Anonymous Call Rejection:
>Lift the receiver and dial * 7 7 .
> You will hear a recording confirming that Anonymous
Call Rejection is activated.
> Anyone calling with a blocked number will hear a
recorded message indicating that your telephone line
is not accepting blocked calls.
To cancel Anonymous Call Rejection:
>Lift the receiver and dial * 8 7 .
> You will hear a recording confirming that Anonymous
Call Rejection is deactivated.
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Shaw Distinctive Ring
With Shaw Distinctive Ring you can have
up to three additional telephone numbers
assigned to your home phone line. It’s
not an extra line, but a feature that allows
your home telephone to ring differently
depending on what number a caller dials.
This allows you to assign a distinctive
ring to any member in the house so you’ll
know who the call is for based on the
ring tone. You can also assign a Shaw
Distinctive Ring to your fax machine so
you can tell regular calls from incoming
faxes. Call 310-SHAW for more details.
Shaw Long Distance
Whether you are a Shaw Digital Phone or
Shaw Digital Phone Lite customer, you
will enjoy our competitive international
rates and services that will help you keep
in touch with friends and family around
the world.
With Shaw Digital Phone you will receive
1,000* monthly minutes of no-charge
calls to destinations in the U.K., Europe,
Asia Pacific and South America.
With Shaw Digital Phone Lite you will
benefit from our 4¢ per minute rate to the
same Shaw International destinations in
the U.K., Europe, Asia Pacific and South
America, as well as Canada and the U.S.
Shaw International Direct
For calls to destinations outside of Shaw
International there is Shaw International
Direct, featuring the most competitive
calling rates available. You can call
destinations such as the Philippines
or India.
Shaw Prepaid Calling
Shaw’s Prepaid Calling Plan lets you enjoy
great international calling rates even when
you’re not using Shaw Digital Phone. You
can use Shaw’s prepaid plan from a cell
phone, a pay phone, a hotel room phone
- virtually any phone, from anywhere.
Shaw’s Prepaid Calling Plan allows you to
prepay as much or as little as you want,
and the plan is activated instantly. Our
plan has no hidden fees – no connection
fee, no monthly fee, and no minimum
charge per call. Your prepaid amount goes
completely towards your long-distance
usage. Visit SHAW.CA to order a Prepaid
Calling Card or call 310-SHAW for details.
*Shaw Digital Phone includes only 1,000 minutes of international calling per month and is limited to the Shaw International Calling
destinations. Some mobile phone and outlying territory terminations are excluded from the Shaw International Calling Destinations.
International calls placed outside of the international calling areas are subject to regular Shaw International Direct per-minute calling rates.
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Appendix A
Dial Voicemail Access Toll-Free Number
From Anywhere in Canada or the U.S.:
>Dial the toll-free number at 1.866.656.7429 from
anywhere in Canada or the United States.
> Enter your mailbox number (your 10-digit phone
number) followed by # .
> Enter your password followed by # .
> Follow the prompts to check for new
or saved messages.
City Voicemail Access Number
Airdrie 403.420.3999
Brentwood Bay 250.665.7999
Burnaby (New Westminster)
604.395.2999
Burnaby (Vancouver) 778.327.7999
Calgary 403.355.5099
Canmore 403.675.6245
Cochrane 403.855.3999
Edmonton 780.644.0099
Fort McMurray 780.747.3999
Ft Saskatchewan 780.936.6999
High River 403.469.3999
Kamloops (South) 250.434.9999
Kelowna 250.448.9899
Lethbridge 403.388.3999
Medicine Hat 403.488.3899
North Vancouver 778.338.3999
Newton (Surrey, BC) 604.595.6999
Okotoks 403.939.3999
Penticton: 250.276.6245
Red Deer 403.755.3999
Richmond 604.295.3999
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Saanich 250.665.7999
Sherwood Park 780.640.7999
Sooke 250.664.7999
Saskatoon 306.979.6245
Spruce Grove 780.946.6999
Strathmore 403.480.3999
St. Albert 780.651.7999
Vancouver, City of 778.327.7999
Vernon: 250.275.6245
Victoria 250.220.4699
West Vancouver 778.280.7999
Whalley (Surrey) 778.394.6245
White Rock 778.292.7999
Winnipeg 204.282.1099
NOTES
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FOR FURTHER INFORMATION
Directory Assistance
To access directory assistance, dial 411
for local and North American numbers.
24/7/365 SUPPORT
Technical support is available 24 hours
a day, 7 days a week, 365 days a year –
simply dial 611 from your Shaw home
phone service. If calling from another
phone, dial 1.888.472.2222.
1.888.472.2222
or visit shaw.ca where you’ll also find our Terms and Conditions.
To find out more call
TSX 60SHAW.CA