Download Rheem Classic Series: Package Gas/Electric (2-5 Ton) Warranty Information
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Limited Warranty -- Parts SCOPE of WARRANTY and EQUIPMENT COVERED: The products covered by this SCOPE of WARRANTY: This Limited RHEEM Warranty Certificate Limited Warranty are specified below. Manufacturer, SALES COMPANY, applies the CoveredDIVISION Equipment installed in residential (not INC. AIR to CONDITIONING (MANUFACTURER), warrants the Covered Equipment to be applications. free from defects in materials and workmanship, and will repair or commercial) replace, at its option, ANY PART of Covered Equipment installed in residential or com- The Manufacturer willfails furnish a replacement forwithin ANYthePART of mercial applications which in normal use and service Applicable Warranty Periods specifiedwhich below infails accordance with theuse terms, not limcovered equipment in normal andincluding, servicebutwithin ited to, the specific exclusions set forth below, of this Limited Warranty and subject to the Applicable right Warranty in accordance with theforth terms ofIf the Manufacturer's to inspectPeriods and validate the warranty claim as set below. this Limited Warranty. The exchanged partorwill forthe an exact replacement is not available, an equivalent unit creditbe willwarranted be provided at Manufacturer’s option. The exact replacement will be warranted for only the unexpired only the unexpired portion of the original Warranty Period. portion of the original Applicable Warranty Period. If government regulations, industry certification or similar standards require replacement unit to have features not found COVERED by the WARRANTY: EQUIPMENT in the defective unit, you will be charged for the difference in price represented by those Split-System RAWE. required features. IfCondensing you pay the priceUnits: differenceRAWD, for those required features you will also receive a complete new Limited Warranty (with the full Applicable Warranty Period) for Split-System Heat Pumps: RPWC, does RPWE. the new replacement unit. The Manufacturer not authorize or warranty any online/internet sale of equipment through auction websites or anyRHGG. other method of Electric Furnaces/Air Handlers: RHGE, RHGF, online sales direct to the consumer. RLPL, RLRL-C, RQNL, RQPL, RQNM, RQPM, RQPW, RQRM, RRPL, RRNL, LIMITED LIFETIME: For RACA14, Factory-Option, Stainless-Steel RSNL, RSNM, RSPL, RSPM, RACA13, RACA15, RGEA13, RGEA14, Heat AExchanger ONLY when installed in a after residential appliRGEA15. Conditional Parts Warranty of TEN (10) YEARS the Effective Date applies if the on following are satisfied: cation the conditions following models: RKKA, RKMA, RKKB, a) RKMB, The unit is RKNB, installed in RRKA, a residential* application, is still owned the original purRRMA, RRNA, the by Manufacturer chaser, in the original installation; AND warrants the primary heat exchanger and the secondary heat b) Warranty is registered with the Manufacturer within 60 days of original installation exchanger to the Original Owner for his or or closing of the(condensing purchase of yourcoil) residence. Product registration is available online her lifetime, provided the furnace is installed and used in the at www.RegisterMyUnit.com. Please refer to the Limited Warranty Coverage and Exclusions this warranty card for additional information. Original on Owner’s principal residence, subject to proof of purHEATchase EXCHANGERS: and such installation. For any subsequent owner (or the TENoriginal (10) YEARS: The where Applicable is TENLimited (10) YEARS after the owner theWarranty abovePeriod lifetime Warranty Effective Date. If the factory standard heat exchanger fails during the Applicable conditions are not or cease being met), or if the furnace is Warranty Period, the Manufacturer will furnish a replacement factory standard heat installed for non-residential The Manufacturer exchanger. If a replacement is not availableuse, for any reason, the Manufacturerwarrants shall have the right instead to allow credit in the amount of the distributor cost forexchanger an equivalent the primary heataexchanger and the secondary heat heat exchanger when applied to the purchase of any other unit from the Manufacturer. for an Applicable Warranty Period of TWENTY (20) YEARS TWENTY (20) YEARS: The Applicable Warranty Period is TWENTY (20) YEARS the Effective Date. steel heat exchangers when installed in a commerafterafter the Effective Date on stainless cial application only for Models: RKHL, RKNN, RKPN, RKQN, RKMA, RKMB, COMPRESSORS: RKKL, RKNL, RKPL, RKRL-C, RRNL, RRPL, RRRL, RQPW, RGEA13, RGEA14, RGEA15, FIVERGEA16. (5) YEARS: The Applicable Warranty Period on comCONDITIONAL LIFETIME LIMITED after WARRANTY: Only for Models: RKNL pressors is FIVE (5) YEARS the effective date. (AJA or BVA option code), RKPL (AJA or BVA option code), RKNN, RKPN, RKQN, RQPW, RRNL or JHA option RRPL (AJA or JHA option code) TEN (10)(AJA YEARS: The code), Applicable Warranty Period onRGEA16 com(AJA or JHA option code),(10) RRRL, RGEA14after (AJA or JHA option code), RGEA15 pressors is TEN YEARS the Effective Date only(AJA for or JHA option code), RGEA16. The Manufacturer warrants the primary stainless steel RQMA, RQNJ, RRMA, RRNA,Owner RSMA, heatmodels: exchanger when installedRQMJ, in a residential application to the Original for his or her lifetime,RSNA, providedRSNJ, the unit RJMA, is installedRKMA, and used inRLMA. the Original Owner’s princiRSMJ, pal residence, subject to proof of purchase and such installation, AND if the following EXCLUSIONS THIS LIMITED WARRANTY WILL NOT additional conditions–are satisfied: a) APPLY The unit is TO: installed in a residential* application, is still owned by the original purchaser, in the original installation; AND a) damages, malfunctions, or failures resulting from failure to b) Warranty is registered the Manufacturer withinthe 60 days installation properly install,with operate or maintain unitofinoriginal accordance or closing of the purchase of your residence. Product registration is available online with the manufacturer’s instructions; at www.RegisterMyUnit.com. Please refer to the Limited Warranty Coverage and Exclusions on this warranty card for b)damages, malfunctions, oradditional failuresinformation. from abuse, accident, fire, flood and the(orlike; For any subsequent owner the Original Owner where the above lifetime Limited Warranty conditions are not met or cease being met), or if the unit is installed for nonc) parts use, installed with the unit or used in connection with norresidential the Manufacturer’s warranty on the primary stainless steel heat mal maintenance, such as cleaning replacing air filters, exchanger is for an Applicable Warranty Period of or TWENTY (20) YEARS after the concrete Effective Date. pads, refrigerant, thermostats, or tubing; EXCLUSIONS – In addition to the specific exclusions set forthStates in the other sections of d)units which are not installed in the United or Canada; this Limited Warranty document, THIS Limited Warranty WILL NOT APPLY TO: units which are not installed in accordance with applicable a)e)damages, malfunctions, or failures resulting from failure to properly install, operate and good trade with practices; orcodes, maintainordinances Covered Equipment in accordance the Manufacturer’s instructions; b)f) damages, malfunctions, or failuresorcaused by misuse, abuse, damages, malfunctions, failures caused byaccident, the usecontaminatof any ed or corrosive atmosphere, freight damage, fire, flood, freeze, lightattachment, accessoryvandalism, or component not authorized by the ning, acts of war, actsorof God and the like; Manufacturer; c) damages, malfunctions, or failures caused by improper conversion from natural g)units moved from original location. gas to LP gas or LP gas tothe natural gas fuelinstallation source; d) parts installed with Covered Equipment or used in connection normalcover mainSHIPPING COSTS: This Limited Warranty doeswith NOT tenance,costs. such as You cleaning or responsible replacing air filters, refrigerant, thermostats, tubing, or shipping are for the cost of shipping warconcrete pads; ranty replacement parts from our factory to the distributor and e) Covered Equipment which is not installed in the United States or Canada; from the distributor to the location of your product. You also are f) Covered Equipment which is not installed by a qualified, trained HVAC profesresponsible for the with costapplicable of shipping parts thetrade distributor sional in accordance codes, failed ordinances and to good practices; and for incidental costs incurred locally, including handling g) damages, malfunctions, or failures caused by the use of any attachment, accessory or component authorized by the Manufacturer; charges. (If innot Alaska, Hawaii, or Canada you also must pay the h) Coveredcosts Equipment moved fromthe thefailed originalpart installation shipping of returning to thelocation; port of entry into i) Covered Equipment when States.) operated with system components (indoor unit, outdoor the continental United unit, coil and refrigerant control devices) or accessories which do not match or LABOR COSTS: This Limited by Warranty does NOT cover any meet the specifications recommended the Manufacturer; labor orEquipment expenses for service, NOR for removing or sold rein-to j) anycosts Covered manufactured by the Manufacturer that has been the consumer the internet or auction website, has not beenor installed by a stalling parts. via You are responsible for alland labor costs expenstrained, qualified HVAC professional. EFFECTIVE and APPLICABLE PERIODS: The Effective Date PackagedDATE Gas/Electric Units:WARRANTY RRKA, RRMA, RRNA, RKKA, of warrantyRKKB, coverage isRKMB, the date ofRKNB. manufacture plus six (6) months. RKMA, APPLICABLE WARRANTY PERIODS: A Ten (10) year Limited WarrantyRQKA, applies to RQKJ, the following Manufacturer’s Packaged Heat Pumps: RQMA, RQMJ,single-phase RQNJ, heating and cooling models component parts installed in RESIDENTIAL* applicaRJKA, RJMA, RJKB,andRJMB tions (a FIVE year Limited Warranty applies to COMMERCIAL applications) except for certain models,Cooling-Only heat exchangers, compressors, installation locations and non-matching Packaged Units: RSKA, RSKJ, RSMA, RSMJ, coils whoseRSNJ, applicable WarrantyRLMA, Periods are listed below under “Exceptions”. RSNA, RLKA, RLKB, RLMB, RLNB. Package Gas Electric Units: RRRL, RGEA16 EFFECTIVE DATE and WARRANTY PERIODS: The A Five (5) year Limited Warranty applies to the following Manufacturer’s single-phase heating and Date coolingofmodels and component installed (not Effective warranty coverageparts is the dateinofRESIDENTIAL* original instalcommercial) applications except for certain models, heat exchangers, compressors, lation, if properly documented; otherwise the date of manufacinstallation locations and non-matching coils whose applicable Warranty Periods are ture, plus under six (6) months. listed below “Exceptions”. Package Dual Fuel: RQPW APPLICABLE WARRANTY PERIODS: Package Gas Electric Units: RKNN, RKPN, RKQN, RKNL, RKPL, RKRL-C, RRNL, RGEA13,The RGEA14, RGEA15 Warranty Period is only ONE ONE RRPL, (1) YEAR: Applicable Package Heat after Pumps: RJNL, RJPL, RQNL, RQPM, RQRM (1) YEAR the Effective Date RQNM, for all RQPL, three-phase equipment Package Air Conditioners: RLNN, RLPN, RLQN, RLNL, RLPL, RLRL-C, RSNL, and single-phase equipment installed in commercial application RSNM, RSPL, RSPM, RACA13, RACA14, RACA15 (except exchanger). A One (1) for year heat Limited Warranty applies to the following Manufacturer’s single-phase and three-phase heating and cooling models and components installed in COMMERFIVE (5) YEARS: The Applicable Warranty is FIVE (5) CIAL applications except for certain models, heat exchangers,Period compressors, installation locations andafter non-matching coils whose applicable Periods areunits listed and below YEARS the Effective Date for allWarranty single-phase under “Exceptions”. components and parts installed in residential (not commercial) Commercial Coils: RCCL, RCCU application except for certain models of heat exchangers and Package Gas Electric Units: RKNN, RKPN, RKQN, RKHL, RKKB, RKKL, RKNL, compressors noted RKMA, below.RKMB, RRNL, RRPL, RRRL, RGEA13, RGEA14, RKRL, RKPL, RKRL-C, RGEA15 HEAT EXCHANGERS: Package Air Conditioners: RLNN, RLPN, RLQN, RLHL, RLKB, RLKL, RLPL, RLRL-C, RSNL, RLRL, RSPL, RACA13, RACA14, If theRLMB, heatRLNL, exchanger failsRSNM, during theRSPM, Applicable Warranty RACA15 Periods listed below, the Manufacturer will furnish a replacePackage Heat Pumps: RJMB, RJNL, RJPL, RQNL, RQNM, RQPL, RQPM, RQRM ment heat exchanger. a replacement is not available for any Split-System Condensing Units:IfRAWE, RAWL reason, the shall have the right to instead allow Split-System HeatManufacturer Pumps: RPWE, RPWL a credit in the amount the then Electric Furnace/Air Handlers:of RHGG, RHGL,current RHGM suggested retail sellEXCEPTIONS: ing price of the heat exchanger (or an equivalent heat COMPRESSORS: exchanger) toward the purchase of any other of the TEN (10) YEARS: Only for models: RJNL, RKNN, RKPN, RKQN, RKNL, Manufacturer’s combination gas RJPL, heat-electric cooling air conRKPL, RKRL-C, RLNL, RLNN, RLPN, RLQN, RLPL, RLRL-C, RQNL, RQNM, ditioner: RQPL, RQPM, RQPW, RQRM, RRNL, RRPL, RRRL, RSNL, RSNM, RSPL, RSPM, RACA13, RACA14, RACA15, RGEA13, RGEA14, RGEA15, RGEA16. The Applicable TEN (10) isYEARS: The Applicable Warranty Period oninHeat Warranty Period TEN (10) YEARS after the Effective Date for compressors all sinis TENinstalled (10) YEARS after the Effective Date for gle Exchangers and three-phase products in residential* applications. ForFactory-Standard any subsequent owner (or the Original Owner where the above 10 Year Compressor Heat Exchangers. Limited Warranty conditions are not met or cease being met), or if the unit is installed The Applicable Period for TWENTY non-residential(20) use, YEARS: the Manufacturer’s warranty on Warranty the compressor is foronan Applicable Warranty PeriodisofTWENTY FIVE (5) YEARS the Effective Heat Exchangers (20)after YEARS afterDate. the effective FIVE (5) YEARS: The Applicable Warranty Period is FIVE (5) YEARS after the date for Factory-Option Stainless-Steel heat Exchangers Effective Date for compressors in all single and three-phase products installed in comONLY when installed in a commercial application on the folmercial applications. lowing models: RKKA, RKMA, RKKB, RKMB, RKNB, PARTS: es, unless a labor service agreement exists between you and your CONDITIONAL TEN (10) YEAR PARTS WARRANTY: Only for models: RJNL, *Residential Application is defined as any single-family dwelling, which includes condominiums, RRKA, RRMA, RRNA. contractor. duplexes and homes. RJPL, RKNN, RKPN, RKQN, RKNL, RKPL, RKRL-C, RLNN, RLPN, RLQN, RLNL, KEEP THIS WARRANTY FOR YOUR RECORDS DO NOT MAIL! 9 92-26150-10-25 SUPERSEDES 92-26150-10-24 SHIPPING COSTS: This Limited Warranty does NOT cover shipping costs. You HOW TO OBTAIN WARRANTY PERFORMANCE: Youare responsible for the cost of shipping warranty replacement parts from our factory to the must promptly report any failure covered by this Limited Manufacturer's distributor and from the distributor to the location of your Covered Equipment. responsible for the cost of shipping failed parts Normally, to the distribuWarrantyYou toalso theareinstalling contractor or distributor. tor for incidental costs incurred locally, including handling (If in Alaska, theand installing contractor from whom the unit wascharges. purchased will Hawaii or Canada, you also must pay the shipping costs of returning the failed part to be able to take the necessary corrective action by obtaining the port of entry into the continental United States.) LABOR COSTS: This Limited Warranty does NOT cover any labor costs or expenses for the contractor is not available, contact any local service, NOR for removing or reinstallingsimply parts. You are responsible for allcontraclabor costs torexpenses, handling the Manufacturer’s conditioning products. The or unless a labor service agreementairexists between you and your contractor. through his air conditioning distributor any replacement parts. If HOW TO OBTAIN WARRANTY CLAIMS ASSISTANCE: You must your telephone directory by Limited contacting airinstalling conditioning promptly report any failure covered or by this Warrantyanto the contractor or distributor. Normally, the installing contractor from whom the Covered Equipmentthe was distributor associated with the Manufacturer. If necessary, purchased willoffice be able can to take the necessary action by obtaining through his following advise you ofcorrective the nearest. Manufacturer's air conditioning distributor any replacement parts. If the contractor is not available, simply contact any other local contractor handling the Manufacturer's air conAir Conditioning Division ditioning products. The name and location of a local contractor can usually be found in of Rheem Manufacturing Company your telephone directory or by contacting the Manufacturer's air conditioning distributor. P.O. Box 17010 (FOR CALIFORNIA ONLY) P.O. Box 17010 (FOR CALIFORNIA ONLY) 5600 Greenwood 14300 Alondra Boulevard 5600 OldOld Greenwood Road Road 14300 Alondra Boulevard Fort Smith, Arkansas 72917-7010 LaMirada, California90638 90638 Fort Smith, Arkansas 72917-7010 LaMirada, California 479-646-4311 866-251-4090 479-646-4311 866-251-4090 name and location of a local contractor can usually be found in HOWEVER, ANY REPLACEMENTS ARE MADE SUBJECT TO VALIDATION BY THE MANUFACTURER’S IN-WARRANTY COVERAGE. An item to be replaced must be made available in exchange for the replacement. HOWEVER, ANYWARRANTY PART REPLACEMENTS ARE MADE TO EXCLUSIVE – LIMITATION OFSUBJECT LIABILIVALIDATION BY THE MANUFACTURER OF IN-WARRANTY COVERAGE. Any TY: This Limited Warranty is the ONLY warranty given by the part to be replaced must be made available in exchange for the replacement. Manufacturer. No one is authorized to make any warranties on EXCLUSIVE WARRANTY – LIMITATION OF LIABILITY: This Limited Warranty behalf of the Manufacturer. ANY IMPLIED is the ONLY warranty given by the Manufacturer. No one is WARRANTIES, authorized to make any warranties on behalfMERCHANTABILITY of the Manufacturer. ANY IMPLIED INCLUDINCLUDING OR WARRANTIES, FITNESS FOR A ING MERCHANTABILITY OR FITNESS FOR ANOT PARTICULAR PURPOSE, SHALL PARTICULAR PURPOSE, SHALL EXTEND BEYOND NOT EXTEND BEYOND THE APPLICABLE WARRANTY PERIODS SPECIFIED THE APPLICABLE WARRANTY PERIODS SPECIFIED IN IN THIS LIMITED WARRANTY. THE MANUFACTURER'S SOLE LIABILITY WITH RESPECT TO WARRANTY. DEFECTIVE PARTS THE OR FAILURE SHALL BE AS SET THIS LIMITED MANUFACTURER’S FORTH IN THIS LIMITED WARRANTY, AND ANY CLAIMS FOR INCIDENTAL SOLE LIABILITYDAMAGES WITH RESPECT TO DEFECTIVE PARTS OR CONSEQUENTIAL ARE EXPRESSLY EXCLUDED. Some states do OR FAILURE BE SET FORTH THIS LIMITED not allow limitationsSHALL on how long an AS implied warranty lasts, IN or for the exclusion of incidental or consequential damages, so the above limitation exclusion may not apply WARRANTY, AND ANY CLAIMS FORor INCIDENTAL ORto you. CONSEQUENTIAL DAMAGES ARE EXPRESSLY authorize, receive any on benefit any The Manufacturer does notstates EXCLUDED. Some do recommend not allow orlimitations howfrom long claims processing or similar fees charged by others to process warranty claims for any an implied warranty lasts, or for the exclusion of incidental or unit or component part(s). The Manufacturer will not reimburse any party for their, or consequential damages,covered so theinabove limitation exclusion may any other, fee not specifically this Limited Warrantyor document. not apply to you. This Limited Warranty gives you specific legal This Limited Warranty gives you specific legal rights, and you may also have other rights, andvary youfrom may have other rights which vary from state rights which statealso to state. to state. The Manufacturer suggests that you immediately complete the information below on The Manufacturer that you immediately the this Limited Warranty andsuggests retain this Limited Warranty Certificate incomplete the event warraninformation at the bottom ofproper this documentation. Limited Warranty Certificate ty service is needed and that you keep and retain this Limited Warranty Certificate in the event warranOTHER PRODUCTS: ty service is needed and that you keep proper documentation of ONE (1) YEAR: The Applicable Warranty Period is only ONE (1) YEAR after the the dateDate of installation (e.g. a dated receipt). Effective for any other products, including commercial equipment and singlephase equipment installed in commercial applications. COMPLETE THE FOLLOWING INFORMATION. PLEASE COMPLETE THE USER FOLLOWING USER INFORMATION: KEEP THIS WARRANTY FOR YOUR RECORDS – DO NOT MAIL! Name of Owner: _______________________________________________________________ Owner Name: Owner’s Address: ______________________________________________________________ Owner Address: City/State/Zip: _________________________________________________________________ City/State(Province)/Postal Code: Date of Original Installation: _____________________________________________________ Date of Original Installation: Name of Installing Contractor: ___________________________________________________ Installing Contractor Company Name: Address of Installing Contractor: __________________________________________________ Installing Contractor Telephone: TelephoneContractor of InstallingAddress: Contractor: ________________________________________________ Installing City/State/Zip: _________________________________________________________________ City/State(Province)/Postal Code: ModelNumber: Number: ________________________________________________________________ Model Serial SerialNumber: Number: _________________________________________________________________ KEEP THIS WARRANTY FOR YOUR RECORDS DO NOT MAIL!