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SERVICE AND WARRANTY
INFORMATION
2014 BMW i8
© 2014 BMW of North America, LLC
Woodcliff Lake, New Jersey 07677
The BMW name, model names and logo are registered trademarks.
Printed in U.S.A. 04/14
SD92-463
*SD92-463*
European vehicles and products may be shown.
Owner/Driver Information:
Name
_____________________________________________________________________
Address _____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Owner/Driver Telephones:
Business _____________________________________________________________________
Home
_____________________________________________________________________
Model
BMW i8
2014
________________________________________________
Year_______________
VIN
Retail/In-Service Date _________________________________________________________
Trim Code ___________________________________ Color Code _____________________
Production Date _______________________________________________________________
License Plate Number _________________________________________________________
BMW Center Telephone Numbers:
Offices
_____________________________________________________________________
Services _____________________________________________________________________
Table of Contents
Page
2014 BMW i8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
BMW Ultimate Service™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
The BMW Maintenance Program
Coverage . . . . . . . . . . . . . . .
Maintenance Upgrade Option . .
Intervals . . . . . . . . . . . . . . . .
...................................... 1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Condition Based Service (CBS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Service Required Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Info Display screen contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Control Display screen contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Special Note — Maintenance Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Quality Certification I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Fuel Quality — Gasoline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Maintenance Service Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Standard operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Engine oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Maintenance services connected to a specific engine oil service* . . . . . . . . . . . . . . . . . 6
Maintenance services that display in CBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Front brakes (as of 7/14 vehicle production) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Rear brakes (as of 7/14 vehicle production) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Vehicle check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Brake fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Spark plugs (connected to specific Engine Oil Service) . . . . . . . . . . . . . . . . . . . . . . . . 7
Emission Control Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
12 Volt Battery Care*
.............................................. 8
High-Voltage Lithium-Ion Battery Care and Repairs
........................ 8
Corrosion Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Restoring corrosion protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
BMW Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
BMW Roadside Assistance Smartphone Application . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Owner’s Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Calling For Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Dispatch Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
On-Site Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Lock-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Towing Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sign-and-Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Trip Interruption Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Car Rental Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Page
Customer Assistance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Customer Assistance - Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
BBB Auto Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
California Residents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Special Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Overview of BMW Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
New Vehicle Limited Warranty — 2014 Models
(Valid Only in the U.S.A. including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Warrantor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Warranty Begins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Warranty Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Lithium-Ion High-Voltage Battery Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Lithium-Ion High-Voltage Battery Capacity Coverage . . . . . . . . . . . . . . . . . . . . . . . . 18
Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Safety Belt Warranty - Kansas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Other Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Limited Warranty — Rust Perforation 2014 Models
. . . . . . . . . . . . . . . . . . . . . . . . 20
Federal Emissions System Defect Warranty
(Valid Only in the U.S.A. including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . . . . 21
What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Federal Emissions Performance Warranty
(Valid Only in the U.S.A. including Puerto Rico) . . . . . . . . . . . . . . . . . . . . . . . . . . 23
California Emission Control Warranty Statement*
Your Warranty Rights and Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Manufacturer’s Warranty Coverage: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Owner’s Warranty Responsibilities: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
California Emission Control System Limited Warranty*
What is not covered . . . . . . . . . . . . . . . . . . . . . . . . .
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
California Emission Warranty Parts List . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . 25
. . . . . . . . . . . . . . . . . . . . . . 27
. . . . . . . . . . . . . . . . . . . . . . 27
. . . . . . . . . . . . . . . . . . . . . . 28
Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Correcting, Updating or Changing Vehicle-Related or Ownership Information . . . . . 29
Tire Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2014 BMW i8
BMW Ultimate Service™
Coverage
The BMW Maintenance Program covers all factory
recommended maintenance, as determined by the
Condition Based Service (CBS) system. Additional
specific items that need replacement due to
normal wear and tear, and that are not covered by
the original New Vehicle Limited Warranty - such
as brake pads, brake rotors, and wiper blade
inserts - are included, provided wear and tear
exceeds BMW wear limits. Any applicable
adjustments required due to normal operating
conditions are also included. See pages 6-7 of this
Booklet for additional information.
BMW Ultimate Service leads the industry in
providing owners with incredible value and peace
of mind. This service includes:
䉯 The BMW Maintenance Program: No cost
factory-recommended maintenance for
4 years/50,000 miles from the original
in-service date, whichever comes first.
䉯 BMW Roadside Assistance: No-cost 24/7
on-the-road assistance for 4 years/unlimited
miles from the original in-service date. Also
includes trip-interruption benefits as well as
trip routing services.
䉯 New Vehicle Limited Warranty: Limited
coverage for defects in materials and
workmanship for 4 years/50,000 miles from
the original in-service date, whichever comes
first. Repairs will only be made at authorized
BMW centers using Original BMW Parts.
Exclusions from coverage include the following:
䉯 Items reimbursable under your New Vehicle
Limited Warranty
䉯 Gasoline and gasoline additive
䉯 Windshield washer additive (except when in
conjunction with scheduled maintenance)
䉯 Tires, wheel alignment, tire balance and
rotation
䉯 Parking brake shoes/linings
䉯 Reset Tire Pressure Monitor
䉯 Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim
䉯 Damage, including consequential, which
results from negligence, improper operation of
the vehicle, wear and tear or deterioration due
to driving habits or conditions, improper repair,
environmental influences, flood, accident or
fire damage, road salt corrosion, alteration,
installation of non-genuine BMW accessories,
or use of improper, poor quality or
contaminated fuel
䉯 Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined
䉯 Maintenance or repair after the vehicle is
deemed a total loss
䉯 Maintenance or repairs performed by other
than an authorized BMW center within the
United States (including Puerto Rico)
The BMW Maintenance Program
The BMW Maintenance Program is a benefit
designed to help reduce the cost of ownership.
This program has been devised with the
following objectives: to maximize vehicle safety,
reliability, and resale value by minimizing
breakdowns resulting from wear, and minimizing
cost and inconvenience by computing
maintenance intervals based upon the specific
manner in which each individual vehicle is driven.
A 2014 BMW i8 vehicle purchased from an
authorized BMW center in the United States
(including Puerto Rico) is covered by the BMW
Maintenance Program for 48 months or
50,000 miles, whichever occurs first. Coverage
begins on the date of first retail sale or the date
the vehicle is first placed into service as a sales
demonstrator, Aftersales Mobility Program (AMP)
Vehicle or BMW Group company vehicle,
whichever is earlier.
Any authorized BMW center in the United States
(including Puerto Rico) will perform the
scheduled and/or additional maintenance
services on your vehicle at no expense to you so
long as your vehicle qualifies for coverage under
the BMW Maintenance Program.
1
䉯 “Topping off” low fluids (e.g., engine oil,
antifreeze, washer fluid, etc.) except when
done in conjunction with a scheduled
maintenance or other required maintenance
work (as outlined in the customized
maintenance checklist printout) that is
performed during an applicable Maintenance
Program period
The advanced technologies at BMW have led to
the development of the unique BMW Condition
Based Service (CBS) system which computes
the actual optimum maintenance requirements
based not only upon the accumulated mileage,
but taking into account important factors such as
high or low engine speeds, short or long trip
driving.
Condition Based Service (CBS)
䉯 Vehicles used in competitive events
䉯 Oil changes performed outside the
recommended maintenance intervals as
indicated by the Condition Based Service
CBS is a further development of the Service
Interval Indicator System.
The remaining times for selected maintenance
tasks as well as any legally prescribed dates are
displayed to you individually:
䉯 Engine oil
䉯 Brakes - front and rear separately (as of 7/14
vehicle production)
䉯 Brake fluid
䉯 Vehicle check
䉯 Required State Inspection(s)
Maintenance Upgrade Option
Please contact your authorized BMW center for
information regarding the purchase of optional
Maintenance Program Upgrades. Eligibility and
coverage exclusions may apply.
Intervals
Time intervals should be followed using the
maintenance intervals as indicated by the BMW
Condition Based Service.
CBS thus determines the current and future
maintenance requirements. This data can also be
read from the vehicle key by your BMW Service
Advisor and used to propose the optimum scope
of maintenance.
Maintenance intervals on motor vehicles have
conventionally been specified based upon
accumulated mileage. However, driving
conditions have a major influence on routine
maintenance requirements; distance traveled is
only one of the significant factors. A vehicle
driven for 50,000 miles of short trips in the city
with numerous cold starts, prolonged periods of
idling, stop-and-go driving, and high engine
speeds during acceleration requires more
frequent maintenance intervals than a vehicle
driven for 50,000 miles for long distances at low
engine speeds primarily at operating
temperature.
BMW recommends that you have maintenance
and repair work performed by your authorized
BMW center.
Disconnecting the battery during periods
of long-term storage will interrupt the
calculation of time-based services. BMW
recommends that you have all items requiring
time-based maintenance, such as brake fluid and
possibly also the engine oil and microfilter,
brought up to date by your authorized BMW
center. Also see the section on battery care on
page 8 of this Booklet.
2
Service Required Display
Info Display screen contents
5. If necessary, move the highlight marker. Turn
the controller until “Service required” is
selected and press the controller.
The distance remaining until your next service
briefly appears when you switch on the ignition.
For certain maintenance operations, you can
view the respective distance remaining or due
date individually in the Control Display.
Control Display screen contents
The current Status of Service items determined
by the CBS are shown in the Control Display.
A list of selected maintenance operations and, if
applicable, inspections required by law is
displayed.
You can also view additional information on the
service and maintenance requirements.
You can request more detailed information on
every entry.
1. Open the start menu.
2. Press the controller to open the i-menu.
Select the entry and press the controller.
3. Select “Vehicle Info” and press the controller.
4. Turn the controller until “Vehicle status” is
selected and press the controller.
To exit from the menu:
Select the
3
arrow and press the controller.
Symbols
Special Note — Maintenance
Intervals
No service is currently required.
The maintenance requirements for your vehicle
are determined dynamically by the Condition
Based Service (CBS) system. The maintenance
items stated herein reflect the latest information
available at the time of the printing of this
Booklet, and are subject to change.
The deadline for service or a state
inspection is approaching. Please contact
your authorized BMW center for an
appointment.
The service deadline has already passed.
The completion of certain subsequent
maintenance items or services, as required to
properly maintain your vehicle, will be specified
at intervals computed by the BMW Condition
Based Service system as follows:
䉯 Oil Service: Engine oil should be changed with
the engine at operating temperature.
All 2014 model year BMW i8 vehicles are
factory-filled with BMW High Performance
Synthetic oils. We recommend BMW High
Performance 5W-30 Synthetic Oil (BMW part
number 07 51 0 017 866) for regular scheduled
engine oil changes.
Front brakes
Rear brakes
BMW recommends that you check your engine
oil level whenever you add fuel to your vehicle.
For information on checking your engine oil level,
refer to your vehicle’s Owner’s Manual.
You can request more detailed information on
every entry.
Turn the controller to scroll through the list, then
confirm the selected entry.
If you need to add oil between oil changes and
BMW High Performance Synthetic Oil is
unavailable, for the purpose of topping up the
engine oil level only, BMW recommends use of
one of the below-listed synthetic oils.
Confirm to exit the list.
The current service status is automatically saved
in the vehicle’s key. The Service Advisor at your
authorized BMW center has a device called a key
reader. When your Service Advisor inserts your
key into the key reader, all pertinent vehicle and
servicing data will be available, and a customized
maintenance checklist is printed out based on
the specific operations called for by the
Condition Based Service.
The synthetic oils listed below meet BMW’s
Long-life rating LL01 (API rating SL):
䉯 Castrol Syntec European Formula SAE 0W-30
䉯 Castrol Edge with SPT SAE 5W-40
䉯 Mobil 1 SAE 0W-40
䉯 Pennzoil Platinum European Formula Ultra
SAE 5W-30
䉯 Valvoline SynPower SAE 5W-30
4
BMW has applied the most modern
technological advances not only to the design
and production of your vehicle, but also to
computing of the optimum maintenance interval
for your type of operations and driving style. Your
authorized BMW center has made a substantial
investment in unique BMW special service tools
to enable BMW factory trained service
technicians to perform quality repairs on your
BMW in minimal time, to help maximize your
satisfaction with your BMW, its longevity, and
resale value.
The choice of the right SAE grade is based on
the climatic conditions in the region in which you
normally drive your BMW. To best determine
which SAE grade is best suited for your vehicle,
BMW recommends that you contact an
authorized BMW center.
If you are unable to obtain BMW High
Performance Synthetic Oil or a recommended
synthetic oil from the list above, for the purpose
of topping up the engine oil level only, use only a
synthetic oil with an API rating of SM or higher.
The following maintenance services:
– Brake Fluid Service;
– Intake Air Cleaner Service;
– Oxygen Sensor Service;
– Spark Plug Service;
– Ventilation Microfilter Service,
Quality Certification I
For a detailed list of items inspected, refer to the
Quality Certification I form provided to the Owner
at time of delivery. A copy of the form is on file at
the selling authorized BMW center.
must be performed when required as indicated
by the following as applicable:
䉯 The specified CBS engine oil service counter
interval
䉯 The time interval (the first occurrence based
on the vehicle’s production date)
䉯 The stated mileage for a “non-connected”
maintenance service
Fuel Quality — Gasoline
Only use fuels advertised to have adequate
detergency and low alcohol (such as ethanol)
content. Please refer to your owner’s manual for
important information on the fuel recommended
for use in your vehicle. Use of fuels with
insufficient detergent and/or excess alcohol can
cause driveability problems that necessitate
cleaning intake valves and fuel injection valves,
and, when applicable, adjusting the engine idle.
We suggest having this work performed by your
authorized BMW center, perhaps while regular
maintenance is performed. Your authorized BMW
center can also recommend a gasoline additive
that will provide sufficient detergency. This
recommended unscheduled maintenance which
may be necessitated by use of inappropriate
fuels is not required in order to maintain the
emission warranty. It also is not covered by your
vehicle’s warranty because no defect in material
or workmanship or component failure is involved.
Refer to pages 6 - 7 for additional information.
Additionally,
– The engine coolant has a long-term rating and
does not need to be changed except for system
repairs.
– The automatic transmission installed in BMW
vehicles is factory filled with a long-term rated
fluid. The transmission long-term rated fluid
does not need to be changed except when
necessary during repairs to the transmission.
For your convenience, you may also wish to have
your authorized BMW center perform any
necessary operations to fulfill any state
inspection requirements in your area, concurrent
with the maintenance services specified above
during other repairs. Should you request more
frequent maintenance service, the cost of
these services will not be covered by the
Maintenance Program.
5
Maintenance Service Summary
Maintenance services connected to a
specific engine oil service*
The Condition Based Service (CBS) system will
determine the requirement for performing the
maintenance services described in this section,
ending on page 7. These services may be
required either individually or in conjunction with
other maintenance services.
*These additional connected services will not be
shown in the vehicle’s CBS display.
Maintenance work:
䉯 After every 2nd Engine Oil Service: Ventilation
microfilter: replace ventilation microfilter.
䉯 Check tightness of door hinge bolts.
䉯 After every 4th Engine Oil Service: Intake air
cleaner: replace air filter element (reduce
replacement interval in dusty operating
conditions).
䉯 Replace door support struts.
Maintenance services are performed as outlined
in this section, based on intervals of either time,
mileage or after performing a specified number
of previous services. These intervals correspond
to the latest information available when this
Booklet was printed. Maintenance intervals are
subject to change with newer vehicles or may
also apply retroactively. Your authorized BMW
center will be able to advise and perform
maintenance services as required by the most
recent information that applies to your vehicle.
Maintenance services that display in
CBS
Standard operations
Front brakes (as of 7/14 vehicle
production)
Maintenance work:
䉯 Verify Check Control messages.
䉯 Check indicator and warning lights.
䉯 Reset CBS display.
䉯 Inspect tires, adjust tire pressures and reset
Tire Pressure Monitor.
䉯 Check parking brake functionality while the
vehicle is being driven into the workshop.
䉯 Check thickness of all brake pads using
special tool (pertains only to vehicles of 5/14
production).
Maintenance work:
䉯 Replace brake pads, clean brake pad contact
points in calipers.
䉯 Brake discs: Check surface and thickness,
replace as necessary.
Rear brakes (as of 7/14 vehicle
production)
Maintenance work:
䉯 Replace brake pads, clean brake pad contact
points in calipers.
䉯 Brake discs: Check surface and thickness,
replace as necessary.
䉯 Parking brake: Repair or replace parking brake
shoes/linings only if a reduction in the brake’s
effectiveness is noted. When fitted, parking
brake shoes/linings are excluded from
coverage under the BMW Maintenance
Program.
HV battery:
䉯 Check and record the customer’s charge
setting in the central display.
䉯 Charge the HV battery.
Engine oil
Maintenance work:
䉯 Change the engine oil and oil filter (as shown
in CBS). We recommend BMW High
Performance 5W-30 Synthetic Oil
P/N 07 51 0 017 866.
6
Vehicle check
䉯 Steering components: Check for clearance,
leaks, damage and wear.
Maintenance work:
䉯 Check operation of horn, headlight flasher and
hazard warning flashers.
䉯 Check instrument and control lighting and
heater/air-conditioning blower.
䉯 Check lighting system: Turn signals, back-up,
license plate, interior (incl. map, reading
lights), glovebox, luggage area lights.
䉯 Safety belts: Check condition and function.
䉯 Check windshield wiper and washer jet
positions.
䉯 Tires: Check tread depth, wear pattern, outer
condition, inflation pressure. If necessary,
correct pressure.
䉯 Reset Tire Pressure Monitor.
䉯 Battery: Check state of charge (magic eye) and
charge if required.
䉯 Visually inspect all SRS airbag units for torn
covers, obvious damage or attachment of
stickers.
䉯 Rear-view mirrors.
䉯 Mobility Kit: Check expiration date on sealant
container. Replace container if expired.
䉯 Check tightening torque of all door hinge bolts.
䉯 At every 2nd Vehicle check, replace the
support struts on both doors.
䉯 Coolant: check fluid level and concentration in
both reservoirs (for gasoline engine & electric
motor electronics).
䉯 Windshield washer and intensive cleaning
systems: Check protection level, fluid level; top
up if necessary.
䉯 Check the occasional use charging cable for
damage (cuts, breakage, deformation),
corrosion and wear.
䉯 Brake system connections and lines: Check
for leaks, damage and correct positioning.
䉯 Underbody, incl. all visible parts (i.e.,
transmission, rear axle, fuel lines, exhaust
system): Check for damage, leaks and
corrosion.
䉯 Final Inspection: Road test with check of:
– Brakes
– Steering
– Shock absorbers (visual)
– Transmission
Brake fluid
Maintenance work:
䉯 Replace brake fluid.
Spark plugs (connected to specific
Engine Oil Service)
Maintenance work:
䉯 Replace spark plugs at every 3rd Engine Oil
Service (approximately 30,000 miles)
Emission Control Maintenance
Schedule
The maintenance schedule as shown is required
for the proper functioning of the emission control
systems for optimum vehicle performance and
fuel economy.
Basic Engine
Engine oil
As specified by CBS
Engine oil filter
As specified by CBS
Fuel System
Air filter
Replace at every 4th
Engine Oil Service
Ignition System
Spark plugs
At every 3rd Engine Oil
Service (approximately
30,000 miles)
Emission Control
Components
Oxygen sensor
120,000 miles
Oxygen Sensor Service: The oxygen sensor
deteriorates strictly on a mileage basis and must
therefore be replaced to maximize vehicle fuel
economy and minimize exhaust pollution.
7
12 Volt Battery Care*
an authorized BMW center to have these repairs
performed by specially trained personnel under
the terms of the high-voltage lithium-ion battery
Limited Warranty and the high-voltage lithiumion battery Capacity Coverage.
*This information refers to the 12 volt service
battery and not the high-voltage battery.
If your car is driven only for short distances of
less than 10 miles over a prolonged period of
time, without an occasional drive at highway
speeds, the engine’s charging system will not
maintain the battery. Insufficient use of the
vehicle could result in short term starting
problems and, in the long term, could damage
the battery.
Corrosion Protection
Extensive corrosion protection measures
implemented by BMW now make it possible to
offer a 12-year unlimited mileage anti-corrosion
warranty against rust perforation on your vehicle
provided that the vehicle is properly maintained.
Information on proper maintenance is available in
this Booklet and your vehicle’s Owner’s Manual.
In case the car is not operated for several weeks,
it is advisable to:
䉯 consider using a proper trickle charger,
following the charger manufacturer’s
instructions, to maintain the battery’s state of
charge; or
䉯 consult your authorized BMW center regarding
battery removal. Once removed, the battery
must be charged and stored in a cool, dry
place where it can be protected from freezing.
If the battery will be stored for over 3 months, it
must be recharged every 3 months, or else it
will become damaged and useless.
Body parts are designed to provide optimum
corrosion protection.
During manufacture, metal exterior body parts
receive an additional corrosion protection coat.
Corrosion protection materials tested over many
years are applied to the surfaces of cavities and
to the entire underside of the vehicle during and
after assembly.
For additional information on the 12-year
unlimited mileage anti-corrosion warranty, see
the Warranty Section of this Booklet (page 20).
Please consult with your authorized BMW center
for further guidance and information.
Restoring corrosion protection
High-Voltage Lithium-Ion Battery
Care and Repairs
Please take care that anti-corrosion material is
replaced when your car is repaired after body or
chassis damage.
The BMW i8 is powered by a high-voltage
lithium-ion battery enclosed in a self-contained
system. Opening or removing the self-contained
system creates a genuine risk of severe damage
to the high-voltage lithium-ion battery as well as
personal injury, including fatal electrocution.
BMW will not accept any liability for repair of,
or damage caused by, any parts and
accessories not approved by BMW.
BMW Roadside Assistance
The high-voltage lithium-ion battery requires no
maintenance except for keeping the vehicle’s
high-voltage lithium-ion battery charged to
proper specifications; refer to the Owner’s
Manual.
The BMW Roadside Assistance Program
reflects BMW’s commitment to your
complete satisfaction with the BMW
ownership experience.
It’s available for U.S. version BMWs in all
50 states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
For the entire duration of the high-voltage
lithium-ion battery Limited Warranty and the
high-voltage lithium-ion battery Capacity
Coverage, repairs performed according to limited
warranties and capacity coverage are provided
without charge. The vehicle should be taken to
It’s a valuable benefit provided to you at no
additional cost. (Subject to certain limitations and
exclusions noted on page 11).
8
Calling For Assistance
The BMW Roadside Assistance Program is not a
warranty and does not affect your rights under
the New Vehicle Limited Warranty.
The toll-free BMW Roadside Assistance number
(1 800 497-9940) is answered by a BMW
Roadside Assistance service representative. In
order for you to receive quick and reliable
services, it is essential that you provide detailed
and accurate information to the service
representative.
Services provided by a third-party business
partner.
BMW Roadside Assistance
Smartphone Application
The free BMW Roadside Assistance Smartphone
App dispatches fast, reliable service to your
BMW. For more details and to download the App
for your iPhone®, Android™ or Windows
Mobile® Smartphone, visit
http://roadsidemobile.com/bmw
Be prepared to give:
䉯 Your name.
䉯 Your complete Vehicle Identification Number
(found on your vehicle registration, or on the
bottom driver’s side of your windshield).
䉯 Model description of your vehicle.
Owner’s Eligibility
䉯 License plate number of your vehicle.
䉯 Vehicle location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.).
You are covered if your vehicle is:
䉯 A new BMW automobile, distributed by
BMW NA, and purchased at an authorized
BMW center, OR;
䉯 A new BMW automobile, purchased under the
BMW NA European Delivery Plan, OR;
䉯 A new, U.S. version, BMW automobile
purchased under the Diplomatic or Military
Sales programs, operated in any of the
50 states, Canada and Puerto Rico.
䉯 Location you are calling from (including a
telephone number where you can be reached).
If you are calling from a public phone, wait
there for the return call. Do not leave this
location without informing the Roadside
Assistance service representative.
䉯 A description of your vehicle’s problem.
Specific and accurate information will enable
the Roadside Assistance service
representative to provide the proper help.
The vehicle itself is covered when driven by any
authorized driver.
Note: If you are using the free BMW Roadside
Assistance Smartphone App, the information
above is not required.
Protection:
New BMWs — Protection is provided for
4 years/unlimited miles. NOTE: This does not
affect warranty coverage which remains at
4 years/50,000 miles.
Certified Pre-Owned BMWs — 6 years/unlimited
miles from the original in-service date.
Emergency Valet Service. Should there be a
need beyond BMW Roadside Assistance,
Emergency Valet service will provide a personal
assistant who will help in every way to get you to
your final destination. Emergency Valet service
will help you locate a rental car or taxi agency,
hotel or even help procure airline reservations. In
the event of an emergency, this service will assist
you in getting information out to the proper party,
whether it is business or personal. If we are
unable to contact one of your party, the message
relay service will document the information, and
will make reasonable efforts to deliver the
message to the message recipient.
Getting Started
For your convenience, a decal showing Roadside
Assistance information has been affixed on the
driver’s side of the windshield and in the rear
compartment area.
9
Personal Trip Routing. Leave the planning to us.
Simply give one of our Roadside Assistance
service representatives a call, and we will provide
you with a detailed, easy to read, computerized trip
itinerary and companion map package. Please
allow up to two weeks to process your request.
If a breakdown occurs after normal business hours,
your vehicle will be transported to a secure location
and transported to the nearest authorized BMW
center on the next business day.
If you request that the vehicle be taken to a
location other than the nearest authorized BMW
center, any additional expense will be your
responsibility.
Services
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
However, you may request (at no cost) to be
taken to a different authorized BMW center as
long as it is within 50 additional miles of the
“nearest” authorized BMW center.
Dispatch Service
Towing requests for vehicles disabled because of
casualty, fire, act of God, or violation of law
(federal, state or local) are provided at the
expense of the owner/driver.
A service provider will be dispatched to the site
of your disabled vehicle.
On-Site Assistance
If it is necessary for you to have your vehicle towed
through your own arrangements, you must
contact BMW Roadside Assistance for prior
authorization and instructions on claim
procedures. All claims must be submitted within
sixty (60) days of the disablement or occurrence,
accompanied by the original receipts. Claims
received after that time period may be dishonored
and are subject to the full discretion of BMW
Roadside Assistance. If BMW Roadside Assistance
is not contacted for “prior” authorization, the
maximum coverage for towing is $100.00.
On-site service for vehicle disablements such as
flat tires, dead batteries, and out of fuel conditions
is provided up to a maximum of $100.00 per
incident by BMW Roadside Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New Vehicle Limited Warranty does not cover any
of the above on-site services.
Lock-Out
Your BMW is equipped with an advanced entry
system, which cannot be bypassed by traditional
locksmith methods without significant damage to
your vehicle. However, in the event that you find
yourself locked out, a simple telephone call to
Roadside Assistance will help you get back on the
road. A representative will help you find
transportation or arrange towing service to the
nearest authorized BMW center. Related towing
costs will be compensated up to $100.00 per
incident. You, or the person driving your vehicle, are
responsible for any expenses related to
replacement keys.
Sign-and-Drive
Typically, if you are within the terms of your
warranty, the services you receive under the
BMW Roadside Assistance program will not
require payment. In most cases, you will simply
sign a receipt from the provider of services.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
䉯 Breakdowns that are warranty related, and;
䉯 Must occur in excess of 100 miles from the
driver’s primary residence, and;
䉯 Repairs cannot be completed during normal
business hours on the same day of
breakdown.
Towing Service
In the event of a mechanical breakdown normally
covered under the New Vehicle Limited Warranty,
your vehicle will be transported (at no cost) to the
nearest authorized BMW center. Your vehicle is also
covered in the event of an accident or collision.
10
Customer Assistance Information
Reimbursements will be made for meals, lodging,
car rentals, and alternate transportation to bring
the driver and the BMW automobile together
after the vehicle has been repaired by an
authorized BMW center. Original receipts must
accompany all reimbursement requests.
Your satisfaction with our product and the
services provided by authorized BMW centers is
of great importance to us. We take pride in our
product, as does the authorized BMW center
who services it. If you should ever have a
question regarding your authorized BMW
center’s service or your BMW’s performance, we
recommend that you contact your authorized
BMW center.
Trip interruption coverage is limited to $1,000.00
per incident, for a maximum of five days per
incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in
making all the necessary arrangements.
When contacting an authorized BMW center, we
suggest that, depending upon the nature of your
contact, you discuss it with either the Sales,
Service, or Parts Manager.
Car Rental Discounts
Discounts are available from several car rental
companies. Benefits may vary with each
company and location, and are subject to change
without notice.
As all matters are resolved at the authorized
BMW center level, it is important that they be
given the opportunity to provide a solution.
Should you feel that you were not provided with
the proper response, we urge you to contact the
General Manager or authorized BMW Center
Operator.
Simply use the following information to receive
your discount:
Avis®:
Discount Code: B769775
1 800 331-1212
Despite the best intentions of all parties, a
misunderstanding may occur between you and
your authorized BMW center. Should this occur
and you require further assistance, please
contact the BMW NA Customer Relations and
Services Department at:
Budget®:
Discount Code: T464331
1 800 527-0700
Enterprise®:
Discount Code: NA24109
1 800 RENT-A-CAR
Telephone: 1 800 831-1117
Email: [email protected]
Hertz®:
Discount Code: CDP#1646338
1 888 204-0234
Website: www.bmwusa.com
When contacting us, we ask that you provide the
following information:
䉯 Your name, address and telephone number
䉯 Vehicle Identification Number (last seven
digits)
䉯 Vehicle delivery date
䉯 Vehicle mileage
䉯 Selling authorized BMW center’s name
䉯 Servicing authorized BMW center’s name
䉯 Description of the problem
Exclusions
Specifically excluded from coverage are:
䉯 Fines, taxes, or impound towing fees caused
by a violation of local or state law.
䉯 Expenses related to extreme adverse weather
conditions including, but not limited to, floods,
hurricanes and tornadoes (removal from water,
snow, ice, etc.).
䉯 Expenses for the removal of snow tires and
mounting or removal of snow chains.
11
IMPORTANT: IF THIS VEHICLE HAS A DEFECT
THAT SUBSTANTIALLY AFFECTS ITS USE,
VALUE OR SECURITY, OR THAT MAY CAUSE
DEATH OR SERIOUS BODILY INJURY IF
DRIVEN, AND WAS PURCHASED, LEASED OR
REGISTERED IN NEW JERSEY, YOU MAY HAVE
THE RIGHT UNDER THE LEMON LAW IN THE
STATE OF NEW JERSEY TO A REFUND OF
THE PRICE OF PURCHASE OR TO YOUR
LEASE PAYMENTS.
A BMW NA Customer Relations and Services
Representative will carefully review all the facts
involved and let you know what further action will
be taken in conjunction with your authorized
BMW center. Please remember: the first step in
resolving a complaint is to contact the authorized
BMW center that performed the work on your
vehicle. They have the necessary equipment and
the personnel to achieve this goal.
We are confident that every effort will be made to
ensure your satisfaction.
Here is a summary of your rights:
1. To qualify for compensation under the New
Jersey lemon law, you must give the
manufacturer or your dealer opportunity to
repair or correct the defect of the vehicle
within the terms of protection under the
lemon law, which are the first 24,000 miles of
operation or two years after the date of
original date of delivery or whichever comes
first.
Customer Assistance - Notification
During a specific period (for example, the earlier of
12 months or 12,000 miles, though this period
varies by state), some states require us or our
authorized BMW center, to repair in a reasonable
number of attempts, any defect or condition which
substantially impairs the use, value, or safety of a
new vehicle sold, leased or registered in that state.
A reasonable number of attempts is generally
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the vehicle is out of service by reason
of one or more repair(s) for more than a
cumulative total of 30 days (this period varies by
state), except for delays created by conditions
beyond our control.
2. If the manufacturer or your dealer cannot fix
or correct the defect within a reasonable
amount time, you may have the right to return
the vehicle and receive a full refund, less a
discount for the use of the vehicle.
3. If it is assumed that the manufacturer or your
dealer cannot repair or correct the defect and
if the same defect continues to substantially
exist after that the manufacturer has received
a notice of the defect, sent by certified mail
with return receipt, and has had a final
chance to correct the defect or condition
within 10 days of receiving the notice. This
notice must be received by the manufacturer
within the terms of protection and can only
be given after (i) the manufacturer or your
dealer has attempted two or more times to
correct the defect; (ii) the manufacturer or
your dealer has attempted, at least once, to
correct the defect if the defect is one which
can cause death or serious bodily injury if the
vehicle is operated; or (iii) the vehicle has
been out of service for repairs by a total of 20
calendar days accumulation or more, or in the
case of a rolling motorized house
(motorhome) 45 days or more.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated either
to replace the vehicle or reimburse the owner/
lessee in an amount equal to the purchase price
or lease payments paid by the owner/lessee, less
the amount directly attributable to use of the
vehicle by the owner/lessee.
You should send written notification directly to
BMW of North America, LLC of the existence of
an alleged defect. Send written communication
to the Customer Relations and Services
Department address listed below.
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
Telephone: 1 800 831-1117
Email: [email protected]
12
3. Se da por sentado que el fabricante o su
concesionaria no pueden reparar o corregir el
defecto si el mismo defecto continúa
existiendo de manera sustancial después de
que el fabricante ha recibido una notificación
del defecto enviada por correo certificado
con acuse de recibo, y ha tenido un última
oportunidad de corregir el defecto o
problema en los 10 días posteriores a la
recepción de la notificación. Esta notificación
debe ser recibida por el fabricante dentro de
los plazos de protección y sólo se puede dar
después de que (i) el fabricante o su
concesionaria han intentado dos o más
veces corregir el defecto, (ii) el fabricante o
su concesionaria han intentado, al menos
una vez, corregir el defecto si este puede
causar la muerte o lesiones corporales
graves si se maneja el vehículo, o (iii) el
vehículo ha estado fuera de servicio por
reparaciones un total de 20 días calendario o
más, o en el caso de una casa rodante
motorizada (casa rodante), 45 días o más.
4. If the same defect substantially continues to
exist after the manufacturer has had the last
opportunity to repair or correct the defect,
you may file a claim for compensation under
the New Jersey lemon law.
FOR COMPLETE INFORMATION ABOUT YOUR
RIGHTS AND RESOURCES UNDER THIS LAW,
INCLUDING THE MANUFACTURER’S
ADDRESS FOR NOTIFICATION OF THE
DEFECT, PLEASE CONTACT: NEW JERSEY
DEPARTMENT OF LAW AND PUBLIC SAFETY,
DIVISION OF CONSUMER AFFAIRS, LEMON
LAW UNIT, POST OFFICE BOX 45026,
NEWARK, NEW JERSEY 07101, PHONE
NUMBER: 1 973 504-6226.
IMPORTANTE: SI EL VEHÍCULO TIENE UN
DEFECTO QUE AFECTE DE MANERA
SUSTANCIAL SU USO, VALOR O SEGURIDAD,
O QUE PUEDA CAUSAR LA MUERTE O
LESIONES CORPORALES GRAVES SI SE
MANEJA, Y SE COMPRÓ, ARRENDÓ O
REGISTRÓ EN NUEVA JERSEY, PUEDE TENER
DERECHO EN LOS TÉRMINOS DE LA LEY
SOBRE DEFECTOS CONOCIDA COMO
⬙LEMON LAW⬙ DEL ESTADO DE NUEVA
JERSEY A UN REEMBOLSO DEL PRECIO DE
COMPRA O DEL PAGO DEL
ARRENDAMIENTO.
4. Si el mismo defecto sigue existiendo de
manera sustancial después de que el
fabricante ha tenido la última oportunidad de
reparar o corregir dicho defecto, puede
presentar una reclamación de indemnización
en los términos de la ⬙Lemon Law⬙ de Nueva
Jersey.
Aquí le damos un sumario de sus derechos:
1. Para tener derecho a una indemnización en
los términos de la ⬙Lemon Law⬙ de Nueva
Jersey, debe dar el fabricante o a su
concesionaria la oportunidad de reparar o
corregir el defecto del vehículo dentro de los
plazos de protección que establece esta ley,
que son las primeras 24,000 millas de
operación o dos años a partir de la fecha de
entrega original, lo que ocurra primero.
SI DESEA MÁS INFORMACIÓN ACERCA DE
SUS DERECHOS Y RECURSOS EN LOS
TÉRMINOS DE ESTA LEY, INCLUIDA LA
DIRECCIÓN DEL FABRICANTE PARA
NOTIFICACIONES DE DEFECTOS, ESTOS
SON LOS DATOS DE CONTACTO: NEW
JERSEY DEPARTAMENT OF LAW AND PUBLIC
SAFETY, DIVISION OF CONSUMER AFFAIRS,
LEMON LAW UNIT, POST OFFICE BOX 45026,
NEWARK, NEW JERSEY 07101, TELÉFONO:
1 973 504-6226.
2. Si el fabricante o su concesionaria no pueden
arreglar o corregir el defecto en un plazo
razonable, puede tener derecho a devolver el
vehículo y recibir un reembolso íntegro,
menos un descuento por el uso del vehículo.
13
BBB Auto Line
AUTO LINE will usually render a decision within
40 days from the time you file your complaint.
The decision is binding on BMW NA if you
decide to accept it. BMW NA must comply with
the decision within the time frame specified by
the arbitrator.
If your concern is still not resolved to your
satisfaction, BMW NA offers additional
assistance through BBB AUTO LINE in
ARKANSAS, CALIFORNIA, GEORGIA, IDAHO,
IOWA, KENTUCKY, MARYLAND,
MASSACHUSETTS, MINNESOTA,
PENNSYLVANIA, and VIRGINIA. BBB AUTO
LINE is a dispute resolution program
administered by the Council of Better Business
Bureaus. BBB AUTO LINE resolves disputes
through mediation or arbitration. Mediation is an
informal proceeding whereby a neutral third party
(mediator) helps the parties to find an acceptable
resolution. Arbitration is also an informal
proceeding in which an impartial third party
renders a decision after a hearing at which both
parties have an opportunity to be heard. You can
select mediation or arbitration or both.
Important: You must use BBB AUTO LINE
before asserting in court any rights or remedies
created by the Magnuson Moss Warranty Act,
(The Act) 15 U.S.C. Sec. 2301, et seq. You may
also be required to use BBB AUTO LINE before
seeking remedies under your state’s Lemon Law.
If you choose to seek redress by pursuing rights
and remedies not created by Title 1 of Magnuson
Moss Warranty Act, prior resort to the BBB
AUTO LINE is not required by any provision of
the Act.
California Residents
The program is free of charge to you, the
consumer, but there are some minimum
requirements for participation in the program.
Please contact BBB AUTO LINE at the address
or phone number listed below for more details:
1. BMW OF NORTH AMERICA, LLC (BMW NA)
participates in BBB AUTO LINE, a mediation/
arbitration program administered by the
Council of Better Business Bureaus [3033
Wilson Boulevard, Arlington, Virginia 22201]
through local Better Business Bureaus. The
Arbitration Certification Program of the
California Department of Consumer Affairs
has certified BBB AUTO LINE and BMW.
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201
1 800 955-5100
If you wish to use the program and you qualify for
participation, you will be required to provide the
following information:
䉯 Your name and address
䉯 The Vehicle Identification Number (VIN)
䉯 The make, model and year of your vehicle
䉯 A description of the problem with your vehicle
2. If you have a problem arising under a
BMW NA written warranty, we encourage you
to bring it to our attention. If we are unable to
resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB
AUTO LINE within six (6) months after the
expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call
1 800 955-5100. There is no charge for the
call.
BBB AUTO LINE will also ask you for other
information that may help resolve your concerns,
such as the purchase price of your vehicle, any
mileage at the time of purchase, the current
mileage, and copies of repair orders.
4. In order to file a claim with BBB AUTO LINE,
you will have to provide your name and
address, the brand name and Vehicle
Identification Number (VIN) of your vehicle,
and a statement of the nature of your
problem or complaint. You will also be asked
to provide: the approximate date of your
acquisition of the vehicle, the vehicle’s
BBB AUTO LINE will notify you when your claim
has been filed. If you decide to arbitrate, you may
attend the hearing in person or by telephone. You
may bring witnesses and give supporting
evidence. You may also submit your claim in
writing and ask for a decision on the documents
you submit, without attending a hearing. BBB
14
reasonable number of attempts to conform
the vehicle to its applicable express
warranties if, within 18 months from delivery
to the buyer or 18,000 miles on the vehicle’s
odometer, whichever occurs first, one or
more of the following occurs:
current mileage, the approximate date and
mileage at the time any problem(s) were first
brought to the attention of BMW NA or one of
our dealers, and a statement of the relief you
are seeking. There is no charge to the
customer in bringing this claim.
• The same nonconformity [a failure to
conform to the written warranty that
substantially impairs the use, value or safety
of the vehicle] results in a condition that is
likely to cause death or serious bodily injury
if the vehicle is driven AND the
nonconformity has been subject to repair
two or more times by BMW NA or its agents
AND the buyer or lessee has directly
notified BMW NA of the need for the repair
of the nonconformity; OR
5. BBB AUTO LINE staff may try to help resolve
your dispute through mediation. If mediation
is not successful, or if you do not wish to
participate in mediation, claims within the
program’s jurisdiction may be presented to
an arbitrator at an informal hearing. The
arbitrator’s decision should ordinarily be
issued within 40 days from the time your
complaint is filed; there may be a delay of
7 days if you did not first contact BMW NA
about your problem, or a delay of up to
30 days if the arbitrator requests an
inspection/report by an impartial technical
expert or further investigation and report by
BBB AUTO LINE.
• The same nonconformity has been subject
to repair 4 or more times by BMW NA or its
agents AND the buyer has notified BMW NA
of the need for the repair of the
nonconformity; OR
6. You are required to use BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil Code
Section 1793.22. You are not required to use
BBB AUTO LINE before pursuing rights and
remedies under any other state or federal law.
You are also required to use BBB AUTO LINE
before exercising rights or seeking remedies
created by Title I of the Magnuson-Moss
Warranty Act, 15 U.S.C. sec. 2301 et seq. If
you choose to seek redress by pursuing
rights and remedies not created by California
Civil Code Section 1793.22 or Title I of the
Magnuson-Moss Warranty Act, resort to
BBB AUTO LINE is not required by those
statutes.
• The vehicle is out of service by reason of
repair of nonconformities by BMW NA or its
agents for a cumulative total of more than
30 calendar days after delivery of the vehicle
to the buyer.
NOTICE TO BMW NA AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
ADDRESS:
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
1 800 831-1117
[email protected]
7. California Civil Code Section 1793.2(d)
requires that, if BMW NA or its representative
is unable to repair a new motor vehicle to
conform to the vehicle’s applicable express
warranty after a reasonable number of
attempts, BMW NA may be required to
replace or repurchase the vehicle. California
Civil Code Section 1793.22(b) creates a
presumption that BMW NA has had a
8. The following remedies may be sought in
BBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement of
your vehicle and compensation for damages
and remedies available under BMW NA’s
written warranty or applicable law.
15
9. The following remedies may not be sought in
BBB AUTO LINE: punitive or multiple
damages, attorney’s fees, or consequential
damages other than as provided in California
Civil Code Section 1794(a) and (b).
A REFUND OF ITS PURCHASE PRICE OR
YOUR LEASE PAYMENTS. HOWEVER, TO
BE ENTITLED TO REFUND OR
REPLACEMENT, YOU MUST FIRST
NOTIFY THE MANUFACTURER, ITS
AGENT, OR ITS AUTHORIZED DEALER OF
THE PROBLEM IN WRITING AND GIVE
THEM AN OPPORTUNITY TO REPAIR THE
VEHICLE. YOU ALSO HAVE A RIGHT TO
SUBMIT YOUR CASE TO THE CONSUMER
ARBITRATION PROGRAM WHICH THE
MANUFACTURER MUST OFFER IN THIS
STATE.
10. You may reject the decision issued by a BBB
AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further
legal action. The arbitrator’s decision and
any findings will be admissible in a court
action.
11. If you accept the arbitrator’s decision,
BMW NA will be bound by the decision, and
will comply with the decision within a
reasonable time not to exceed 30 days after
we receive notice of your acceptance of the
decision.
Special Programs
SOMETIMES BMW OF NORTH AMERICA,
LLC (BMW NA) OFFERS A SPECIAL
ADJUSTMENT PROGRAM TO PAY ALL OR
PART OF THE COST OF CERTAIN REPAIRS
BEYOND THE TERMS OF THE WARRANTY.
CHECK WITH YOUR AUTHORIZED BMW
CENTER TO DETERMINE WHETHER ANY
ADJUSTMENT PROGRAM IS APPLICABLE
TO YOUR MOTOR VEHICLE.
12. Please call BBB AUTO LINE at
1 800 955-5100 for further details about the
program. IDAHO Residents IMPORTANT: IF
THIS VEHICLE IS DEFECTIVE, YOU MAY
BE ENTITLED UNDER THE STATE’S
LEMON LAW TO REPLACEMENT OF IT OR
16
Overview of BMW Limited Warranties
*The California Emissions Control System Limited Warranty applies to all 2014 U.S.-specification BMW
vehicles registered in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey,
Oregon, Pennsylvania, Rhode Island, Vermont or Washington.
¹Refer to the California Emission Warranty Parts List on page 28 for specific coverage.
Your vehicle has been specifically adapted and designed to meet the particular operating
conditions and homologation requirements in your country and continental region in order to
deliver the full BMW driving pleasure while the vehicle is operated under those conditions.
If you wish to operate your vehicle in another country or region, you may be required to adapt
your vehicle to meet different prevailing operating conditions and homologation requirements.
You should also be aware of any applicable warranty limitations or exclusions for such country
or region. In such case, please contact the Customer Relations and Services Department for
further information.
The BMW limited warranties apply only to U.S.-specification BMW vehicles and is valid only
when repairs are performed at an authorized U.S. BMW center, subject to all applicable
exclusions or limitations. All other U.S.-specification programs such as Roadside Assistance
and the Maintenance Programs are also valid only in the U.S.
17
New Vehicle Limited Warranty —
2014 Models (Valid Only in the
U.S.A. including Puerto Rico)
original nominal value when it was new, this level
of capacity loss is considered excessive.
During the Lithium-Ion High-Voltage Battery
Capacity Coverage period, BMW NA will cover
the necessary component repair or replacement
to correct this excessive capacity loss when
performed by an authorized BMW center.
Warrantor
BMW of North America, LLC (BMW NA) warrants
during the Warranty Period the 2014 U.S.specification BMW vehicles distributed by
BMW NA or sold through the BMW NA European
Delivery Program against defects in materials or
workmanship to the first retail purchaser, and
each subsequent purchaser.
Battery performance and durability, including
Lithium-ion high-voltage batteries, is
temperature-dependent. While battery capacity
increases in higher temperatures, colder
temperatures will lower the battery’s capacity.
Extreme high and/or low temperatures may
impact the battery’s service life.
Warranty Begins
Warranty Coverage
Coverage begins on the date of first retail sale or
the date the vehicle is first placed into service as
a sales demonstrator, Aftersales Mobility
Program (AMP) Vehicle or company vehicle,
whichever is earlier.
To obtain warranty service coverage, the vehicle
must be brought, upon discovery of a defect in
material or workmanship, to the workshop of any
authorized BMW center in the United States
(including Puerto Rico), during normal business
hours.
Warranty Period
The warranty period is 48 months or
50,000 miles, whichever occurs first, except for
as noted below.
The authorized BMW center will, without charge for
parts or labor, either repair or replace the defective
part(s) using new or authorized remanufactured
parts. The decision whether to repair or replace said
part(s) is solely the prerogative of BMW NA. Parts
for which replacements are made become the
property of BMW NA. In all cases, a reasonable time
must be allowed for warranty repairs to be
completed after the vehicle is received by the
authorized BMW center.
Lithium-Ion High-Voltage Battery
Limited Warranty
BMW of North America, LLC (“BMW NA”)
warrants the Lithium-ion high-voltage battery
assembly against defects in materials or
workmanship for a period of 8 years/
100,000 miles, whichever occurs first.
Warranty repairs do not constitute an extension
of the original limited warranty period for the
vehicle or a part thereof.
Lithium-Ion High-Voltage Battery
Capacity Coverage
All maintenance services must be performed to
keep your warranty coverage valid. It is the
owner’s responsibility to maintain the vehicle as
indicated by the vehicle’s Condition Based
Service (CBS) display and/or as outlined in the
Maintenance Service Summary section of this
booklet. Prior to performing service or repair
work under warranty, when necessary, the owner
must present to the authorized BMW center
proof that the periodic maintenance services
were performed at the required intervals. The
repair invoices/receipts for the completion of
required maintenances services should be
retained for this purpose.
The Lithium-ion high-voltage battery modules
are covered against excessive capacity loss for a
period of 8 years/100,000 miles, whichever
occurs first. This coverage is in addition to the
Lithium-ion high-voltage battery’s limited
warranty for defects in materials or workmanship.
Due to its inherent technical design, the
Lithium-ion high-voltage battery’s capacity will
decrease over time and with use. If an authorized
BMW center’s capacity check concludes that the
net battery capacity is less than 70 percent of its
18
Safety Belt Warranty - Kansas
Lithium-ion high-voltage battery damage
resulting from leaving your vehicle for longer than
14 days with a remaining “electric range” of less
than 6 miles.
Safety belts are covered under the BMW New
Vehicle Limited Warranty for defects in material
or workmanship for a period of 10 years,
unlimited mileage from the date of purchase. In
order to be eligible for this coverage, the vehicle
must be a new car retailed in the State of Kansas
and the repair performed by an authorized BMW
center in Kansas.
Damage to the engine, transmission or any
related component caused by improper shifting
of the transmission.
Damage to the paint finish due to stone chips,
nicks, dents, acid rain, industrial fallout, other
environmental influences, and normal
deterioration, such as fading, discoloration, or
loss of luster, improper care/repair of “matte”
paint finishes, as well as damage caused by lack
of maintenance, excessive rubbing, the use of
improper cleaners, polishes and/or waxes.
Other Items
Wheel alignment, balancing and wiper blade
inserts are covered up to the first 2,000 miles on
the vehicle.
Items which are subject to wear and tear or
deterioration due to driving habits or
conditions, such as brake pads/linings, brake
discs, clutch disc, pressure plate, filters,
upholstery, trim and chrome items, paint
finish, drive belts, glass, and similar items,
their coverage is specifically limited to
defects in material or workmanship.
Maintenance services and parts when replaced
during maintenance such as spark plugs
(gasoline engines only), lubricants, fluids, engine
tune-up parts, replacement of filters, coolant,
and refrigerant.
Failure to maintain the vehicle properly in
accordance with the instructions in the Owner’s
Manual or the Service section of this Statement,
that results in the failure of any part of the vehicle.
Additionally, wood trim and leather
upholstery have inherent variations in color
and texture, depending upon being properly
cleaned and maintained. These items may
lighten or darken due to age or exposure to
sunlight; this is not a defect in materials or
workmanship.
Modification of the vehicle or installation of any
performance accessories or components
attached to the vehicle which alters the original
engineering and/or operating specifications or
which result in damage to the other original
components, electrical interference, electrical
short, radio static, water leaks and wind noise.
What is not covered:
Remote control transmitter battery replacement.
Tires are warranted by their respective
manufacturer. See the Tire Warranty Statement
on page 29.
Damage, including consequential, to the vehicle
or the Lithium-ion high-voltage battery which
results from negligence, improper operation of
the vehicle, improper repair, lack of or improper
maintenance, environmental influences, flood,
accident or fire damage, road salt corrosion, or
use of improper or contaminated fuel.
Driving over rough or damaged road surfaces,
as well as debris, curbs and other obstacles
can cause serious damage to wheels, tires
and suspension parts. This is more likely to
occur with low-profile tires that provide less
cushioning between the wheel and the road.
Be careful to avoid road hazards and reduce
your speed, especially if your vehicle is
equipped with low-profile tires.
Lithium-ion high-voltage battery that has been
opened or removed from the vehicle by a
non-authorized BMW center during the limited
warranty or the capacity coverage period.
19
Limited Warranty — Rust
Perforation 2014 Models
Non-genuine BMW Parts — While you may elect
to use non-genuine BMW parts for maintenance
or repair services, BMW NA is not obligated to
pay for repairs of the non-genuine BMW parts or
for repairs of any damage resulting from the use
of non-genuine parts.
BMW of North America, LLC (BMW NA) warrants
this original vehicle against defects in materials
or workmanship which will result in rust
perforation of the vehicle body for a period of
12-years unlimited mileage. Coverage begins on
the date of first retail sale or the date the vehicle
is first placed into service as a sales
demonstrator, Aftersales Mobility Program (AMP)
Vehicle or company vehicle, whichever is earlier.
BMW NA will not accept any liability under
this warranty for repair of, or damage caused
by, any parts and accessories not approved
by BMW.
This warranty shall be null and void if the
Vehicle Identification Number (VIN) has been
altered or cannot be read, if the odometer has
been replaced or altered and the true mileage
cannot be determined, if the vehicle has been
declared a total loss or sold for salvage
purposes, or if the vehicle has been used in
any competitive event.
To obtain warranty service coverage, the vehicle
must be brought, upon discovery of any rust
perforation, to the workshop of any authorized
BMW center. This authorized BMW center will,
without charge for parts or labor, either repair or
replace the defective part(s). The decision
whether to repair or replace said part(s) is solely
the prerogative of BMW NA. Parts for which
replacements are made become the property of
BMW NA.
General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
Warranty repairs do not constitute an extension
of the original limited warranty period for the
vehicle or a part thereof.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.
BMW of North America, LLC (BMW NA) makes
no other express warranty on this product except
the new car warranty or the warranty as to the
emission control system.
BMW NA HEREBY EXCLUDES INCIDENTAL
AND CONSEQUENTIAL DAMAGES,
INCLUDING LOSS OF TIME, INCONVENIENCE,
OR LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.
BMW OF NORTH AMERICA, LLC (BMW NA)
HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR LOSS
OF USE OF THE VEHICLE, FOR ANY BREACH
OF ANY EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
Some states do not allow limitations on how long
an implied warranty lasts, or the exclusion or
limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you.
20
on page 24), for which the warranty period is
8 years or 80,000 miles, whichever occurs first.
Some states do not allow limitations on how long
an implied warranty lasts, or the exclusion or
limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you.
Coverage begins on the date of first retail sale or
the date the vehicle is first placed into service as
a sales demonstrator, Aftersales Mobility
Program (AMP) Vehicle or company vehicle,
whichever is earlier.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state. Any legal claim or action arising
from any express or implied warranty contained
herein must be brought within 12 months of the
date it arises.
Warranty claims must be made as soon as
reasonably possible after a defect is discovered.
To make a claim, the car must be brought to any
authorized BMW center during normal business
hours.
This warranty does not apply to damage
caused by negligence, improper accident
damage repairs, or improper use.
The authorized BMW center will, without charge
for parts or labor (including diagnosis), either
repair or replace the defective part, if any. The
decision whether to repair or replace said parts is
solely the prerogative of BMW NA and must be
expected to correct the failure of the warranted
part. Parts for which replacements are made
become the property of BMW NA. In all cases, a
reasonable time must be allowed for warranty
repairs to be completed after the car is received
by the authorized BMW center.
BMW NA will not accept any liability under
this warranty for repair of, or damage caused
by, any parts and accessories not approved
by BMW.
This warranty shall be null and void if the
Vehicle Identification Number (VIN) has been
altered or cannot be read, if the odometer has
been replaced or altered and the true mileage
cannot be determined, if the vehicle has been
declared a total loss or sold for salvage
purposes, or if the vehicle has been used in
any competitive event.
Warranty repairs do not constitute an extension
of the original limited warranty period for the
vehicle or a part thereof.
For assistance in determining which specific
parts or components of your vehicle are covered
under this warranty, please contact your
authorized BMW center.
Federal Emissions System Defect
Warranty (Valid Only in the U.S.A.
including Puerto Rico)
It is the owner’s responsibility to have all
scheduled inspection and maintenance services
performed (at the owner’s expense), as
prescribed in the maintenance schedule for the
BMW Emission Control System. Service intervals
are computed by the onboard BMW Condition
Based Service system and displayed on the
instrument panel. The instructions for proper
maintenance and use can be found in the
Owner’s Manual. It is strongly recommended that
any replacement parts used for maintenance,
repair or replacement of emission control
systems be certified BMW Service Parts or BMW
Authorized Remanufactured Parts. Without
invalidating this warranty, the owner may elect to
have maintenance, repair or replacement of the
emission control systems performed by any
automotive repair establishment, or elect to use
parts other than certified BMW Service Parts.
This warranty applies only to U.S.-specification
vehicles distributed by BMW of North America,
LLC (BMW NA) or sold through the BMW NA
European Delivery Program.
In accordance with the defect warranty
provisions of section 207(b) of the Clean Air Act,
BMW NA warrants to the first retail purchaser,
and each subsequent purchaser, that the car (a)
was designed, built and equipped so as to
conform, at the time of sale, with all regulations
of the U.S. Environmental Protection Agency
applicable at the time of manufacture and (b) is
free from defects in materials and workmanship
which would cause it to fail to conform with
applicable regulations for a period of 2 years or
24,000 miles, whichever occurs first, except for
specific emission control components (as listed
21
services, the repair or replacement of maintenance
parts beyond the first required inspection/
maintenance, or if the part has been replaced
earlier for reasons other than it being defective.
However, the cost of such service or parts will not
be covered under this warranty, except in
emergency situations. In an emergency situation,
where an authorized BMW center or a warranty
replacement part is not reasonably available (within
30 days), repairs may be performed at any available
service establishment using any equivalent part.
BMW NA will reimburse the owner for such
emergency repairs (including labor, parts and
diagnosis not to exceed BMW NA rates for labor,
parts, and diagnosis in said area) that are covered
under this warranty. Replaced parts and paid
invoices must be presented at an authorized BMW
center as a condition of reimbursement for
emergency repairs not performed by an authorized
BMW center.
The car or any part of the car, unless a failure
causes the car to fail to conform to applicable
emission regulations.
Any car on which the odometer has been
replaced or altered and the true mileage cannot
be determined.
The car, if the Vehicle Identification Number (VIN)
is altered or cannot be read, or if the car has been
declared a total loss or sold for salvage purposes.
General
The use of replacement parts, which are not of
equivalent quality, may impair the effectiveness
of the emission control system. If other than
certified BMW Service Parts or Authorized
Remanufactured Parts are used for maintenance,
repair or replacement of components affecting
emission control, the owner should obtain
assurances that such parts are warranted by their
manufacturer to be equivalent to genuine BMW
parts in performance and durability. BMW NA
assumes no liability under this warranty with
respect to parts other than genuine BMW parts.
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.
BMW NA HEREBY EXCLUDES INCIDENTAL
AND CONSEQUENTIAL DAMAGES,
INCLUDING LOSS OF TIME, INCONVENIENCE,
OR LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
However, the use of non-genuine BMW
replacement parts or non-EPA certified parts
does not invalidate the warranty on other
components, unless non-genuine BMW parts or
non-EPA certified parts cause damage to
warranted parts.
Some states do not allow limitations on how long
an implied warranty lasts, or the exclusion or
limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you. Additionally, if
you are a California, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New Jersey,
New York, Oregon, Pennsylvania, Rhode Island,
Vermont or Washington resident and your vehicle
is registered in that state, your vehicle is eligible
for California Emissions Warranty coverage.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, improper adjustment, modification,
alteration, tampering, disconnection, improper or
inadequate maintenance. For gasoline engines,
the use of leaded fuel or fuels containing more
than 10% ethanol, or other oxygenates with more
than 2.8% oxygen by weight (i.e., more than 15%
MTBE or more than 3% methanol plus an
equivalent amount of co-solvent).
These federal warranty provisions also apply to
all vehicles sold in all U.S. states and territories
regardless of whether a state has enacted state
warranty provisions that differ from the federal
provisions.
The replacement of maintenance parts, such as
spark plugs (gasoline engines only), filters and
similar items used in required maintenance
22
Federal Emissions Performance
Warranty (Valid Only in the U.S.A.
including Puerto Rico)
components (as listed on page 24), for which the
warranty period is 8 years or 80,000 miles,
whichever occurs first.
This warranty is made subject to the terms and
conditions that apply to the Emission Control
System Warranty and the New Vehicle Limited
Warranty.
In those states and jurisdictions that have
established periodic vehicle emissions tests to
encourage proper vehicle maintenance and
require the car to pass an emissions test
approved by the U.S. Environmental Protection
Agency and:
Warranty repairs do not constitute an extension
of the original limited warranty period for the
vehicle or a part thereof.
1. The car was distributed by BMW of North
America, LLC (BMW NA), or sold through the
BMW NA European Delivery Program; and
No claim under this warranty will be denied on
the basis of use of a properly installed EPA
certified emission part for maintenance and
repair.
2. The car has been maintained and operated in
accordance with the instructions for proper
maintenance and use set forth in the Owner’s
Manual supplied with the car; and
A vehicle manufacturer may deny an emission
performance warranty claim on the basis of an
uncertified replacement part used in the
maintenance or repair of a vehicle only if the
vehicle manufacturer presents evidence that the
uncertified replacement part is either defective in
materials or workmanship or not equivalent from
an emission standpoint to the original equipment
part.
3. The car fails to conform to the applicable
emissions standards of the EPA as judged by
an EPA approved emissions test; and
4. The failure to conform results or will result in
the owner of the car having to bear a penalty
or other sanction (including the denial of the
right to use the car) under local state or
federal law if the non-conformity is not
remedied within a specified period of time.
Maintenance, replacement, or repair of
emission control devices and systems may be
performed by any automotive repair
establishment or individual using any
certified part.
Then, in accordance with the provisions of
section 207(b) of the Clean Air Act, BMW NA
warrants that if the car is eligible for coverage
under this warranty, any non-conformities in the
car, which cause it to fail an EPA-approved
emissions test will, without charge for parts or
labor (including diagnosis), be adjusted, repaired,
or replaced, at the option of BMW NA to proper
specifications, in order to make the car comply
with applicable emissions standards. The
decision whether to adjust, repair or replace parts
is solely the prerogative of BMW NA and must
reasonably be expected to correct the failure of
the warranted part.
Immediately after the car has failed an EPA
approved emission short test, your claim can be
made at any authorized BMW center. The
authorized BMW center will honor or deny your
claim within the time period specified by local or
state laws (not to exceed 30 days), to avoid
further penalties or sanctions. If the claim is
denied, the authorized BMW center will notify
you in writing of the reason(s). The authorized
BMW center is required by law to honor the claim
if notice of denial is not received by the owner
within the specified time period.
Coverage begins on the date of first retail sale or
the date the vehicle is first placed into service as
a sales demonstrator, Aftersales Mobility
Program (AMP) Vehicle or company vehicle,
whichever is earlier. This warranty continues for a
period of 2 years or 24,000 miles, whichever
occurs first, except for specific emissions control
You may obtain further information concerning
the emission warranties, or report violations of
warranty terms, by contacting the Director, Field
Operations and Support Division (6406J),
Environmental Protection Agency, 401 M Street,
SW, Washington, D.C. 20460.
23
California Emission Control
Warranty Statement* Your
Warranty Rights and Obligations
The following systems are covered by the
Federal Emission Performance Warranty for a
period of 2-years or 24,000 miles, whichever
occurs first. The specific systems may vary
according to model; therefore, all of the systems
listed may not be used on your vehicle. For
assistance in determining which systems and
specific components within these systems apply
to your vehicle, please contact your authorized
BMW center.
The California Air Resources Board and BMW of
North America, LLC (BMW NA) are pleased to
explain the emission control system warranty on
your 2014 vehicle. In California, new motor
vehicles must be designed, built and equipped to
meet the State’s stringent anti-smog standards.
BMW NA must warrant the emission control
system on your vehicle for the periods of time
listed below provided there has been no abuse,
neglect or improper maintenance of your vehicle.
AIR INDUCTION SYSTEM
FUEL METERING SYSTEM
IGNITION SYSTEM
*The California Emissions Control System
Limited Warranty applies to all 2014 U.S.specification BMW vehicles registered in
California, Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont or
Washington.
POSITIVE CRANKCASE VENTILATION
SYSTEM (PCV)
FUEL EVAPORATIVE CONTROL SYSTEM
EXHAUST SYSTEM
ENGINE EMISSION CONTROL SYSTEM
SENSORS/DEVICES
Your emission control system may include parts
such as the fuel injection system, the ignition
system, catalytic converter, and engine
computer. Also included may be hoses, belts,
connectors and other emission-related
assemblies.
ONBOARD DIAGNOSTIC SYSTEM (OBD)
RELATED PARTS ASSOCIATED WITH THE
ABOVE SYSTEMS
The following components and/or systems are/is
covered under the Federal Emission Warranty for
a period of 8 years or 80,000 miles, whichever
occurs first.
Where a warrantable condition exists, BMW NA
will repair your vehicle at no cost to you including
diagnosis, parts and labor.
CATALYTIC CONVERTER
Manufacturer’s Warranty Coverage:
ENGINE CONTROL MODULE (INCLUDING
ONBOARD DIAGNOSTIC SYSTEM)
– For 3 years or 50,000 miles, whichever occurs
first:
For assistance in determining coverage of the
specific components of the Onboard diagnostic
system, please contact your authorized BMW
center.
1. If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will be
made by BMW NA to ensure that your vehicle
passes the inspection. This is your emission
control system PERFORMANCE
WARRANTY.
2. If any emission-related part on your vehicle is
defective, the part will be repaired or replaced
by BMW NA. This is your short-term
emission control system DEFECTS
WARRANTY.
24
– For 7 years or 70,000 miles, whichever occurs
first:
California Emission Control
System Limited Warranty*
If an emission-related part specially noted on
page 28 as having coverage for 7 years or
70,000 miles is defective, the part will be repaired
or replaced by BMW NA. This is your long-term
emission control system DEFECTS WARRANTY.
This warranty applies to California certified
vehicles distributed by BMW of North America,
LLC (BMW NA) or sold through the BMW NA
European Delivery Program, registered and
operated primarily in California.
Warranty repairs do not constitute an extension
of the original limited warranty period for the
vehicle or a part thereof.
*The California Emissions Control System
Limited Warranty applies to all 2014 U.S.specification BMW vehicles registered in
California, Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont or
Washington.
Owner’s Warranty Responsibilities:
– As the vehicle owner, you are responsible for
the performance of the required maintenance
listed in your Owner’s Manual. BMW NA
recommends that you retain all receipts
covering maintenance on your vehicle, but
BMW NA cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
– You are responsible for presenting your vehicle
to an authorized BMW center as soon as a
problem exists. The warranty repairs should be
completed in a reasonable amount of time, not
to exceed 30 days.
– As the vehicle owner, you should also be aware
that BMW NA may deny your warranty
coverage if your vehicle or part has failed due to
abuse, neglect, improper maintenance or
unapproved modifications.
BMW NA warrants to the original purchaser and
each subsequent owner that the vehicle is:
a. designed, built and equipped so as to
conform with the applicable California Air
Resources Board emission standards.
b. free from defects in materials and
workmanship which cause any part that can
affect emissions to fail to conform with
applicable requirements or to fail a California
Smog Check test or EPA approved short test
for a period of 3 years or 50,000 miles,
whichever occurs first.
c. free from defects in materials and
workmanship in emission related parts, which
are contained in the California Emission
Warranty Parts List on page 28, for a period of
7 years or 70,000 miles, whichever occurs
first.
If you have any questions regarding your
warranty rights and responsibilities, you should
contact:
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
Coverage begins on the date of first retail sale or
the date the vehicle is first placed into service as
a sales demonstrator, Aftersales Mobility
Program (AMP) Vehicle or company vehicle,
whichever is earlier.
Telephone: 1 800 831-1117
To obtain service under this warranty, the vehicle
must be brought, upon failure of a Smog Check
test or upon discovery of the defect, to the
workshop of any authorized BMW center, during
normal business hours. The authorized BMW
center will honor or deny your claim within
30 days. If the claim is denied, the authorized
BMW center will notify you in writing of the
Email: [email protected]
Website: www.bmwusa.com
or the
California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731
25
reason(s). The authorized BMW center is
required by law to honor the claim if notice is not
given to the owner within 30 days.
demonstrates that such lack of required
maintenance is a direct cause of the emission
control system failure. The instructions for
required maintenance and use can be found in
the Owner’s Manual and in the Service section of
this Statement.
The authorized BMW center will, without charge
for parts or labor (including diagnosis), either
adjust, repair or replace the defective part and
other parts affected by the failure of the
warranted part, if any. If your vehicle failed the
California Smog Check test or an EPA approved
short test, then BMW NA will repair your vehicle
so that it will pass this test. Items that require
scheduled replacement are warranted up to the
replacement interval specified in the Service
section of this Statement. BMW NA may repair a
part in lieu of replacing it when performing
warranty repairs. Parts for which replacements
are made become the property of BMW NA. After
3 years or 50,000 miles, and in accordance with
paragraph (c) above, such repairs are limited to
the repair or replacement of those parts
identified in the California Emissions Warranty
List.
It is strongly recommended that any replacement
parts used for maintenance, repair or replacement
of emission control systems be genuine BMW
Service Parts or BMW Authorized Remanufactured
Parts. Without invalidating this warranty, the owner
may elect to have maintenance, repair or
replacement of the emission control systems
performed by any automotive repair establishment,
or elect to use parts other than BMW Authorized
Remanufactured or genuine BMW Service Parts.
However, the cost of such service or parts will not
be covered under this warranty, except in
emergency situations. In an emergency situation,
where an authorized BMW center is not reasonably
available or a warranty replacement part is not
available within 30 days, repairs may be performed
at any available service establishment or by any
individual using any replacement part.
If your California registered vehicle is between 7
and 8 years old and has been driven less than
80,000 miles, then your vehicle is eligible for
additional warranty coverage under the Federal
Emissions Warranty.
A repair not completed within 30 days
constitutes an emergency. BMW NA will
reimburse the owner for such emergency repairs
(including labor, parts and diagnosis not to
exceed BMW suggested retail price for all
warranted parts replaced and labor charges
based on the manufacturer’s recommended time
allowance for the warranty repair and the
geographically appropriate hourly labor rate) that
are covered under this warranty. Replaced parts
and paid invoices must be presented to an
authorized BMW center as a condition of
reimbursement for emergency repairs not
performed by an authorized BMW center.
A repair performed as the result of a Smog Check
test failure due to a defect in a part, which is
warranted for 7 years/70,000 miles, is covered.
Warranty repairs do not constitute an extension
of the original limited warranty period for the
vehicle or a part thereof.
In all cases, a reasonable time, not to exceed
30 days, must be allowed for a warranty repair to
be completed, after the car is received by the
authorized BMW center.
The use of replacement parts, which are not of
equivalent quality, may impair the effectiveness
of emission control systems. If other than
genuine BMW Service Parts or Authorized
Remanufactured Parts are used for maintenance,
repair or replacement of components affecting
emission control, the owner should obtain
assurances that such parts are warranted by their
manufacturer to be equivalent to genuine BMW
parts in performance and durability. BMW NA
assumes no liability under this warranty with
respect to parts other than genuine BMW parts.
It is the owner’s responsibility to have all required
maintenance services performed (at the owner’s
expense), as prescribed in the maintenance
schedule for the BMW Emission Control System.
Service intervals are computed by the Condition
Based Service system and displayed on the
instrument panel.
However, BMW NA will not deny your warranty
repair claims solely because you do not have
maintenance records or you did not perform the
required maintenance unless BMW NA
26
General
However, the use of non-genuine BMW
replacement parts does not invalidate the
warranty on other components, unless
non-genuine BMW parts cause damage to
warranted parts.
The warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident, flood,
misuse, modification, alteration, tampering,
disconnection, improper or inadequate
maintenance, except if performed by an
authorized BMW center doing warranty repair
work, use of leaded fuel or fuel other than as
specified in the Owner’s Manual.
BMW OF NORTH AMERICA, LLC (BMW NA)
HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR LOSS
OF USE OF THE VEHICLE, FOR ANY BREACH
OF ANY EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
The replacement of maintenance parts, such as
spark plugs (gasoline engines only), filters and
similar items used in required maintenance
services or the repair or replacement of
maintenance parts beyond the first replacement
interval.
For assistance in determining which parts are
covered by this warranty, please contact your
authorized BMW center or the BMW NA
Customer Relations and Services Department at
1 800 831-1117. You may obtain further
information concerning the emissions warranty
or report violations of warranty terms by
contacting Air Resources Board (ARB), Mobile
Source Operations Division, 9528 Telstar
Avenue, El Monte, CA 91731. Please include the
title of the BMW service department head and
telephone number.
Any car on which the odometer has been
replaced or altered and the true mileage cannot
be determined.
The car, if the Vehicle Identification Number (VIN)
is altered or cannot be determined, or if the car
has been declared a total loss or sold for salvage
purposes.
27
California Emission Warranty Parts List
The following components are covered for defects by the California Emission Control System Limited
Warranty for a period of 7 years or 70,000 miles, whichever comes first.
Models:
BMW i8
Coverage:
7 Years
70,000 miles
Catalytic Converter
•
Charge Air Induction Tract
•
Cylinder Head Cover Gasket
•
DSC (Dynamic Stability Control Unit)
•
Electric A/C Compressor
•
Electric Vacuum Pump
•
EME (Electric Motor Control Unit)
•
Engine Control Module
•
Evaporative Canister
•
Exhaust Manifold Gasket
•
Fuel Supply Module
•
Fuel Tank
•
High Pressure Fuel Pump
•
High Pressure Rail
•
HV Battery
•
Hybrid Drive (Electrical Machine)
•
Intake Manifold
•
Starter Generator
•
Throttle Body
•
Transmission Control Module
•
Turbocharger
•
Vacuum Pump
•
Valvetronic Actuator
•
VANOS (VVT) Adjustment Unit
•
28
Notice
Tire Warranty Statement
The “National Traffic and Motor Vehicle Safety
Act of 1966” requires manufacturers to be in a
position to contact vehicle owners when a
correction of a safety-related defect or
noncompliance issue with an applicable federal
motor vehicle safety standard becomes
necessary.
Original equipment tires on new BMW vehicles
are warranted by their respective manufacturer
as detailed in the applicable tire manufacturer’s
warranty statement.
The CD ROM BMW provides in the vehicle’s
documents portfolio contains the warranty
statements for the following original equipment
tire manufacturers (as applicable to your vehicle):
Please see the Correcting, Updating or Changing
Vehicle-Related or Ownership Information
section.
䉯 Bridgestone/Firestone
䉯 Continental
䉯 Goodyear/Dunlop
䉯 Hankook
䉯 Michelin
䉯 Pirelli
Correcting, Updating or Changing
Vehicle-Related or Ownership
Information
To enable BMW to contact you with important
vehicle product and safety updates, including
vehicles with expired warranty coverage, please
update your vehicle-related or ownership
information by either:
However, we also recommend either contacting
or visiting the specific tire manufacturer’s
website to ensure that you have the most current
tire warranty information that applies to your tires.
䉯 Logging on at www.bmwusa.com, to access
your My BMW Account (create a new account
as necessary)
䉯 Contacting the BMW Customer Relations and
Services Department at 1 800 831-1117
䉯 Complete and mail the Information Change
Card, located at the back of this booklet
Should you have difficulty in obtaining the
applicable warranty service from a tire
manufacturer, your authorized BMW center will
assist you in resolving the situation.
Instructions for proper tire care and maintenance
are contained in the Wheels and Tires section of
your vehicle’s Owner’s Manual.
Please have your vehicle’s 17-character Vehicle
Identification Number (VIN) available.
29
Notes:
30
For immediate updates or if there are no cards left, please contact the
BMW Customer Relations Center at: 1-800-831-1117.
For immediate updates or if there are no cards left, please contact the
BMW Customer Relations Center at: 1-800-831-1117.
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BUSINESS REPLY MAIL
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BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-9868
Attn: Customer Satisfaction
NO POSTAGE
NECESSARY
IF MAILED IN
THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST CLASSMAIL PERMITNO.131 WESTWOOD, NJ
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-9868
Attn: Customer Satisfaction
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Information Change Card
Please print new owner or update your customer information
For immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117, or at www.bmwusa.com/MyAccount.
Please Check One:
Address Change
Mr. Mrs. Ms.
Address:
Ownership Change
Last Name
Number
Middle Initial
Street
State
City
First Name
Zip
Apt./Suite
AM Phone
Email
PM Phone
Cell Phone
Comments
VIN
Current Date: _________________________________________
Date of Change of Status: ______________________________
Sold Privately (Print name & address of new owner above, if known)
The information provided by you will be used by BMW to update
new owner and customer information. Rest assured that we will
not rent or sell your personal information to anyone. To see our
privacy policy please go to www.bmwusa.com/about/privacy.html
or call 800-831-1117 to request a copy.
Purchased Privately
Traded
Lease Ended
Gifted
Exported
Destroyed
Stolen
Never Owned
Information Change Card
Please print new owner or update your customer information
For immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117, or at www.bmwusa.com/MyAccount.
Please Check One:
Address Change
Mr. Mrs. Ms.
Address:
City
Ownership Change
Last Name
Number
First Name
Middle Initial
Street
State
Zip
Apt./Suite
AM Phone
Email
PM Phone
Cell Phone
Comments
VIN
Current Date: _________________________________________
Date of Change of Status: ______________________________
Sold Privately (Print name & address of new owner above, if known)
The information provided by you will be used by BMW to update
new owner and customer information. Rest assured that we will
not rent or sell your personal information to anyone. To see our
privacy policy please go to www.bmwusa.com/about/privacy.html
or call 800-831-1117 to request a copy.
Purchased Privately
Traded
Lease Ended
Gifted
Exported
Destroyed
Stolen
Never Owned
Owner/Driver Information:
Name
_____________________________________________________________________
Address _____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Owner/Driver Telephones:
Business _____________________________________________________________________
Home
_____________________________________________________________________
Model
BMW i8
2014
________________________________________________
Year_______________
VIN
Retail/In-Service Date _________________________________________________________
Trim Code ___________________________________ Color Code _____________________
Production Date _______________________________________________________________
License Plate Number _________________________________________________________
BMW Center Telephone Numbers:
Offices
_____________________________________________________________________
Services _____________________________________________________________________
BMW i8
More about BMW i
bmwusa.com/i
1-800-334-4BMW
SERVICE AND WARRANTY
INFORMATION
2014 BMW i8
© 2014 BMW of North America, LLC
Woodcliff Lake, New Jersey 07677
The BMW name, model names and logo are registered trademarks.
Printed in U.S.A. 04/14
SD92-463
*SD92-463*
European vehicles and products may be shown.