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User's guide
Copyright© 2008 BitDefender
BitDefender Antivirus 2008
BitDefender Antivirus 2008
User's guide
Published 2008.04.10
Copyright© 2008 BitDefender
Legal Notice
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or by any information storage and retrieval system, without written
permission from an authorized representative of BitDefender. The inclusion of brief quotations in reviews may be
possible only with the mention of the quoted source. The content can not be modified in any way.
Warning and Disclaimer. This product and its documentation are protected by copyright. The information in this
document is provided on an “as is” basis, without warranty. Although every precaution has been taken in the preparation
of this document, the authors will not have any liability to any person or entity with respect to any loss or damage
caused or alleged to be caused directly or indirectly by the information contained in this work.
This book contains links to third-party Websites that are not under the control of BitDefender, therefore BitDefender
is not responsible for the content of any linked site. If you access a third-party website listed in this document, you
will do so at your own risk. BitDefender provides these links only as a convenience, and the inclusion of the link does
not imply that BitDefender endorses or accepts any responsibility for the content of the third-party site.
Trademarks. Trademark names may appear in this book. All registered and unregistered trademarks in this document
are the sole property of their respective owners, and are respectfully acknowledged.
BitDefender Antivirus 2008
She came to me one morning, one lonely Sunday morning
Her long hair flowing in the mid-winter wind
I know not how she found me, for in darkness I was walking
And destruction lay around me, from a fight I could not win
BitDefender Antivirus 2008
Table of Contents
License and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
1. Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
1.1. Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
1.2. Admonitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
2. The Book Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
3. Request for Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Installation ................................................................ 1
1. BitDefender Antivirus 2008 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2. Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.3. Initial Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.3.1. Step 1/6 - Register BitDefender Antivirus 2008 . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.3.2. Step 2/6 - Create a BitDefender Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.3.3. Step 3/6 - Learn about Real-Time Virus Reporting (RTVR) . . . . . . . . . . . . . . . 8
1.3.4. Step 4/6 - Select the Tasks to Be Run . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.3.5. Step 5/6 - Wait for the Tasks to Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.3.6. Step 6/6 - View Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.4. Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.5. Repairing or Removing BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Basic Administration ................................................ 14
2. Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.1. BitDefender Icon in the System Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2. Scan Activity Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.3. BitDefender Manual Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.4. Game Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.4.1. Using Game Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.4.2. Changing Game Mode Hotkey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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3. Security Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.1. Antivirus Status Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.2. Antiphising Status Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.3. Identity Control Status Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.4. Update Status Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4. Quick Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.1. Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.1.1. Updating BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
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4.1.2. Scanning with BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5. History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
6. Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
6.1. Step 1/3 - Register BitDefender Antivirus 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
6.2. Step 2/3 - Create a BitDefender Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
6.3. Step 3/3 - Register BitDefender Antivirus 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Advanced Security Administration ............................. 38
7. Settings Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
7.1. Configuring General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.1.1. General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.1.2. Virus Report Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7.1.3. Manage Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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8. Antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
8.1. On-access Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.1.1. Configuring Protection Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.1.2. Customizing Protection Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.1.3. Disabling Real-time Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2. On-demand Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.1. Scan Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.2. Using Shortcut Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.3. Creating Scan Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.4. Configuring Scan Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.5. Scanning Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.2.6. Viewing Scan Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.3. Objects Excluded from Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.3.1. Excluding Paths from Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.3.2. Excluding Extensions from Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.4. Quarantine Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.4.1. Managing Quarantined Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8.4.2. Configuring Quarantine Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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9. Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
9.1. Privacy Control Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.1.1. Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.1.2. Antiphishing Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.2. Advanced Settings - Identity Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.2.1. Creating Identity Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.2.2. Defining Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.2.3. Managing Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.3. Advanced Settings - Registry Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.4. Advanced Settings - Cookie Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9.4.1. Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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BitDefender Antivirus 2008
9.5. Advanced Settings - Script Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
9.5.1. Configuration Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
9.6. System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
9.7. Antiphishing Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
10. Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
10.1. Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.1.1. Requesting an Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.1.2. Disabling Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2. Update Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2.1. Setting Update Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2.2. Configuring Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2.3. Configuring Manual Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2.4. Configuring Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2.5. Managing Proxies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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BitDefender Rescue CD ........................................... 112
11. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
11.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
11.2. Included Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
12. BitDefender Rescue CD Howto . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
12.1. Start BitDefender Rescue CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.2. Stop BitDefender Rescue CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.3. How do I perform an antivirus scan? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.4. How do I update BitDefender over a proxy? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.5. How do I save my data? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Getting Help ........................................................... 123
13. Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
13.1. BitDefender Knowledge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.2. Asking for Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.2.1. Go to Web Self Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.2.2. Open a support ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.3. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.3.1. Web Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13.3.2. Branch Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
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BitDefender Antivirus 2008
License and Warranty
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS DO NOT INSTALL
THE SOFTWARE. BY SELECTING "I ACCEPT", "OK", "CONTINUE", "YES" OR BY
INSTALLING OR USING THE SOFTWARE IN ANY WAY, YOU ARE INDICATING
YOUR COMPLETE UNDERSTANDING AND ACCEPTANCE OF THE TERMS OF
THIS AGREEMENT.
These Terms cover BitDefender Solutions and Services for for home-users licensed
to you, including related documentation and any update and upgrade of the applications
delivered to you under the purchased license or any related service agreement as
defined in the documentation and any copy of these items.
This License Agreement is a legal agreement between you (either an individual or a
legal person) and BITDEFENDER for use of BITDEFENDER’s software product
identified above, which includes computer software and services, and may include
associated media, printed materials, and "online" or electronic documentation (hereafter
designated as "BitDefender"), all of which are protected by international copyright laws
and international treaties. By installing, copying or using BitDefender, you agree to be
bound by the terms of this agreement.
If you do not agree to the terms of this agreement, do not install or use BitDefender.
BitDefender License. BitDefender is protected by copyright laws and international
copyright treaties, as well as other intellectual property laws and treaties. BitDefender
is licensed, not sold.
GRANT OF LICENSE. BITDEFENDER hereby grants you and only you the following
non-exclusive, limited, non-transferable and royalty-bearing license to use BitDefender.
APPLICATION SOFTWARE. You may install and use BitDefender, on as many
computers as necessary with the limitation imposed by the total number of licensed
users. You may make one additional copy for back-up purpose.
DESKTOP USER LICENSE. This license applies to BitDefender software that can be
installed on a single computer and which does not provide network services. Each
primary user may install this software on a single computer and may make one
additional copy for backup on a different device. The number of primary users allowed
is the number of the users of the license.
TERM OF LICENSE. The license granted hereunder shall commence on the purchasing
date of BitDefender and shall expire at the end of the period for which the license is
purchased.
License and Warranty
vii
BitDefender Antivirus 2008
EXPIRATION. The product will cease to perform its functions immediately upon
expiration of the license.
UPGRADES. If BitDefender is labeled as an upgrade, you must be properly licensed
to use a product identified by BITDEFENDER as being eligible for the upgrade in order
to use BitDefender. A BitDefender labeled as an upgrade replaces and/or supplements
the product that formed the basis for your eligibility for the upgrade. You may use the
resulting upgraded product only in accordance with the terms of this License
Agreement. If BitDefender is an upgrade of a component of a package of software
programs that you licensed as a single product, BitDefender may be used and
transferred only as part of that single product package and may not be separated for
use by more than the total number of licensed users. The terms and conditions of this
license replace and supersede any previous agreements that may have existed
between you and BITDEFENDER regarding the original product or the resulting
upgraded product.
COPYRIGHT. All rights, titles and interest in and to BitDefender and all copyright rights
in and to BitDefender (including but not limited to any images, photographs, logos,
animations, video, audio, music, text, and "applets" incorporated into BitDefender),
the accompanying printed materials, and any copies of BitDefender are owned by
BITDEFENDER. BitDefender is protected by copyright laws and international treaty
provisions. Therefore, you must treat BitDefender like any other copyrighted material.
You may not copy the printed materials accompanying BitDefender. You must produce
and include all copyright notices in their original form for all copies created irrespective
of the media or form in which BitDefender exists. You may not sub-license, rent, sell,
lease or share the BitDefender license. You may not reverse engineer, recompile,
disassemble, create derivative works, modify, translate, or make any attempt to discover
the source code for BitDefender.
LIMITED WARRANTY. BITDEFENDER warrants that the media on which BitDefender
is distributed is free from defects for a period of thirty days from the date of delivery
of BitDefender to you. Your sole remedy for a breach of this warranty will be that
BITDEFENDER , at its option, may replace the defective media upon receipt of the
damaged media, or refund the money you paid for BitDefender. BITDEFENDER does
not warrant that BitDefender will be uninterrupted or error free or that the errors will
be corrected. BITDEFENDER does not warrant that BitDefender will meet your
requirements.
EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, BITDEFENDER
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT
TO THE PRODUCTS, ENHANCEMENTS, MAINTENANCE OR SUPPORT RELATED
THERETO, OR ANY OTHER MATERIALS (TANGIBLE OR INTANGIBLE) OR
SERVICES SUPPLIED BY HIM. BITDEFENDER HEREBY EXPRESSLY DISCLAIMS
License and Warranty
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BitDefender Antivirus 2008
ANY IMPLIED WARRANTIES AND CONDITIONS, INCLUDING, WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, TITLE, NON INTERFERENCE, ACCURACY OF DATA,
ACCURACY OF INFORMATIONAL CONTENT, SYSTEM INTEGRATION, AND NON
INFRINGEMENT OF THIRD PARTY RIGHTS BY FILTERING, DISABLING, OR
REMOVING SUCH THIRD PARTY’S SOFTWARE, SPYWARE, ADWARE, COOKIES,
EMAILS, DOCUMENTS, ADVERTISEMENTS OR THE LIKE, WHETHER ARISING
BY STATUTE, LAW, COURSE OF DEALING, CUSTOM AND PRACTICE, OR TRADE
USAGE.
DISCLAIMER OF DAMAGES. Anyone using, testing, or evaluating BitDefender bears
all risk to the quality and performance of BitDefender. In no event shall BITDEFENDER
be liable for any damages of any kind, including, without limitation, direct or indirect
damages arising out of the use, performance, or delivery of BitDefender, even if
BITDEFENDER has been advised of the existence or possibility of such damages.
SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU. IN NO CASE SHALL BITDEFENDER'S
LIABILITY EXCEED THE PURCHASE PRICE PAID BY YOU FOR BITDEFENDER.
The disclaimers and limitations set forth above will apply regardless of whether you
accept to use, evaluate, or test BitDefender.
IMPORTANT NOTICE TO USERS. THIS SOFTWARE IS NOT FAULT-TOLERANT
AND IS NOT DESIGNED OR INTENDED FOR USE IN ANY HAZARDOUS
ENVIRONMENT REQUIRING FAIL-SAFE PERFORMANCE OR OPERATION. THIS
SOFTWARE IS NOT FOR USE IN THE OPERATION OF AIRCRAFT NAVIGATION,
NUCLEAR FACILITIES, OR COMMUNICATION SYSTEMS, WEAPONS SYSTEMS,
DIRECT OR INDIRECT LIFE-SUPPORT SYSTEMS, AIR TRAFFIC CONTROL, OR
ANY APPLICATION OR INSTALLATION WHERE FAILURE COULD RESULT IN
DEATH, SEVERE PHYSICAL INJURY OR PROPERTY DAMAGE.
GENERAL. This Agreement will be governed by the laws of Romania and by
international copyright regulations and treaties. The exclusive jurisdiction and venue
to adjudicate any dispute arising out of these License Terms shall be of the courts of
Romania.
Prices, costs and fees for use of BitDefender are subject to change without prior notice
to you.
In the event of invalidity of any provision of this Agreement, the invalidity shall not
affect the validity of the remaining portions of this Agreement.
License and Warranty
ix
BitDefender Antivirus 2008
BitDefender and BitDefender logos are trademarks of BITDEFENDER. All other
trademarks used in the product or in associated materials are the property of their
respective owners.
The license will terminate immediately without notice if you are in breach of any of its
terms and conditions. You shall not be entitled to a refund from BITDEFENDER or
any resellers of BitDefender as a result of termination. The terms and conditions
concerning confidentiality and restrictions on use shall remain in force even after any
termination.
BITDEFENDER may revise these Terms at any time and the revised terms shall
automatically apply to the corresponding versions of the Software distributed with the
revised terms. If any part of these Terms is found void and unenforceable, it will not
affect the validity of rest of the Terms, which shall remain valid and enforceable.
In case of controversy or inconsistency between translations of these Terms to other
languages, the English version issued by BITDEFENDER shall prevail.
Contact BITDEFENDER, at 5, Fabrica de Glucoza street, 72322-Sector 2, Bucharest,
Romania, or at Tel No: 40-21-2330780 or Fax:40-21-2330763, e-mail address:
[email protected].
License and Warranty
x
BitDefender Antivirus 2008
Preface
This guide is intended to all users who have chosen BitDefender Antivirus 2008 as
a security solution for their personal computers. The information presented in this
book is suitable not only for computer literates, it is accessible to everyone who is able
to work under Windows.
This book will describe for you BitDefender Antivirus 2008, the Company and the
team who built it, will guide you through the installation process, will teach you how
to configure it. You will find out how to use BitDefender Antivirus 2008, how to update,
test and customize it. You will learn how to get best from BitDefender.
We wish you a pleasant and useful lecture.
1. Conventions Used in This Book
1.1. Typographical Conventions
Several text styles are used in the book for an improved readability. Their aspect and
meaning are presented in the table below.
Appearance
Description
sample syntax
Syntax samples are printed with monospaced
characters.
http://www.bitdefender.com
The URL link is pointing to some external
location, on http or ftp servers.
[email protected]
E-mail addresses are inserted in the text for
contact information.
“Preface” (p. xi)
This is an internal link, towards some location
inside the document.
filename
File and directories
monospaced font.
option
All the product options are printed using strong
characters.
sample code listing
Preface
are
printed
using
The code listing is printed with monospaced
characters.
xi
BitDefender Antivirus 2008
1.2. Admonitions
The admonitions are in-text notes, graphically marked, bringing to your attention
additional information related to the current paragraph.
Note
The note is just a short observation. Although you can omit it, the notes can provide
valuable information, such as specific feature or a link to some related topic.
Important
This requires your attention and is not recommended to skip over it. Usually, it provides
non-critical but significant information.
Warning
This is critical information you should treat with increased caution. Nothing bad will
happen if you follow the indications. You should read and understand it, because it
describes something extremely risky.
2. The Book Structure
The book consists of several parts containing major topics. Moreover, a glossary is
provided to clarify some technical terms.
Installation. Step by step instructions for installing BitDefender on a workstation.
This is a comprehensive tutorial on installing BitDefender Antivirus 2008. Starting
with the prerequisites for a successfully installation, you are guided through the whole
installation process. Finally, the removing procedure is described in case you need
to uninstall BitDefender.
Basic Administration.
BitDefender.
Description of basic administration and maintenance of
Advanced Security Administration. A detailed presentation of the security
capabilities provided by BitDefender. The chapters explain in detail all options of the
advanced settings console. You are taught how to configure and use all BitDefender
modules so as to efficiently protect your computer against all kind of malware threats
(viruses, spyware, rootkits and so on).
BitDefender Rescue CD. Description of the BitDefender Rescue CD. It helps
understand and use the features offered by this bootable CD.
Getting Help. Where to look and where to ask for help if something unexpected
appears.
Preface
xii
BitDefender Antivirus 2008
Glossary. The Glossary tries to explain some technical and uncommon terms you
will find in the pages of this document.
3. Request for Comments
We invite you to help us improve the book. We have tested and verified all of the
information to the best of our ability. Please write to tell us about any flaws you find
in this book or how you think it could be improved, to help us provide you with the best
documentation possible.
Let us know by sending an e-mail to [email protected].
Important
Please write all of your documentation-related e-mails in English so that we can process
them efficiently.
Preface
xiii
BitDefender Antivirus 2008
Installation
1
BitDefender Antivirus 2008
1. BitDefender Antivirus 2008 Installation
The BitDefender Antivirus 2008 Installation section of this user guide contains the
following topics:
■
■
■
■
■
System Requirements
Installation Steps
Initial Setup Wizard
Upgrade
Repairing or Removing BitDefender
1.1. System Requirements
For proper functioning of the product, before installation, make sure that one of the
following operating systems runs on your computer and that the corresponding system
requirements are met:
■ Operating platform: Windows 2000 SP4 / XP SP2 32b & 64b / Vista 32b & 64b;
Internet Explorer 6.0 (or higher)
Windows 2000
■ 800 MHz processor or higher
■ Minimum 256 MB of RAM Memory (512 MB recommended)
■ Minimum 60 MB available hard disk space
Windows XP
■ 800 MHz processor or higher
■ Minimum 256 MB of RAM Memory (1 GB recommended)
■ Minimum 60 MB available hard disk space
Windows Vista
■ 800 MHz processor or higher
■ Minimum 512 MB of RAM Memory (1 GB recommended)
■ Minimum 60 MB available hard disk space
BitDefender Antivirus 2008 Installation
2
BitDefender Antivirus 2008
BitDefender Antivirus 2008 can be downloaded for evaluation from the BitDefender
website: http://www.bitdefender.com.
1.2. Installation Steps
Locate the setup file and double-click it. This will launch a wizard, which will guide you
through the setup process.
Before launching the setup wizard, BitDefender will check for newer versions of the
installation package. If a newer version is available, you will be prompted to download
it. Click Yes to download the newer version or No to continue installing the version
then available in the setup file.
Installation Steps
Follow these steps to install BitDefender Antivirus 2008:
1. Click Next to continue or click Cancel if you want to quit installation.
BitDefender Antivirus 2008 Installation
3
BitDefender Antivirus 2008
2. Click Next.
BitDefender Antivirus 2008 alerts you if you have other antivirus products installed
on your computer. Click Remove to uninstall the corresponding product. If you want
to continue without removing the detected products, click Next.
Warning
It is highly recommended that you uninstall any other antivirus products detected
before installing BitDefender. Running two or more antivirus products at the same
time on a computer usually renders the system unusable.
3. Please read the License Agreement, select I accept the terms in the License
Agreement and click Next. If you do not agree with these terms click Cancel. The
installation process will be abandoned and you will exit setup.
4. By default, BitDefender Antivirus 2008 will be installed in C:\Program
Files\BitDefender\BitDefender 2008. If you want to change the installation
path, click Browse and select the folder in which you would like BitDefender Antivirus
2008 to be installed.
Click Next.
5. Select options regarding the installation process. Some of them will be selected by
default:
■ Open readme file - to open the readme file at the end of the installation.
■ Place a shortcut on the desktop - to place a shortcut to BitDefender Antivirus
2008 on your desktop at the end of the installation.
■ Eject CD when installation is complete - to have the CD ejected at the end of
the installation; this option appears when you install the product from the CD.
■ Turn off Windows Defender - to turn off Windows Defender; this option appears
only on Windows Vista.
Click Install in order to begin the installation of the product.
Important
During the installation process a wizard will appear. The wizard helps you register
your BitDefender Antivirus 2008, create a BitDefender account and set BitDefender
to perform important security tasks.
Complete the wizard-guided process in order to go to the next step.
6. Click Finish. You will be asked to restart your system so that the setup wizard can
complete the installation process. We recommend doing so as soon as possible.
If you have accepted the default settings for the installation path, you can see in
Program Files a new folder, named BitDefender, which contains the subfolder
BitDefender 2008.
BitDefender Antivirus 2008 Installation
4
BitDefender Antivirus 2008
1.3. Initial Setup Wizard
During the installation process a wizard will appear. The wizard helps you register
your BitDefender Antivirus 2008, create a BitDefender account and set BitDefender
to perform important security tasks.
Completing this wizard is not mandatory; however, we recommend you do so in order
to save time and ensure your system is safe even before BitDefender Antivirus 2008
is installed.
1.3.1. Step 1/6 - Register BitDefender Antivirus 2008
Registration
Choose Register the product to register BitDefender Antivirus 2008. Type the
license key in the Enter new key field.
To continue evaluating the product, select Continue evaluating the product.
Click Next.
BitDefender Antivirus 2008 Installation
5
BitDefender Antivirus 2008
1.3.2. Step 2/6 - Create a BitDefender Account
Account Creation
I do not have a BitDefender account
In order to benefit from free BitDefender technical support and other free services you
need to create an account.
Note
If you want to create an account later, select the corresponding option.
To create a BitDefender account, select Create a new BitDefender account and
provide the required information. The data you provide here will remain confidential.
■ E-mail - type in your e-mail address.
■ Password - type in a password for your BitDefender account.
BitDefender Antivirus 2008 Installation
6
BitDefender Antivirus 2008
Note
The password must be at least four characters long.
■ Re-type password - type in again the previously specified password.
■ First name - type in your first name.
■ Last name - type in your last name.
■ Country - select the country you reside in.
Note
Use the provided e-mail address and password to log in to your account at
http://myaccount.bitdefender.com.
To successfully create an account you must first activate your e-mail address. Check
your e-mail address and follow the instructions in the e-mail sent to you by the
BitDefender registration service.
Click Next to continue.
I already have a BitDefender account
BitDefender will automatically detect if you have previously registered a BitDefender
account on your computer. In this case, all you have to do is to click Next.
If you already have an active account, but BitDefender does not detect it, select Sign
in to an existing BitDefender Account and provide the e-mail address and the
password of your account.
Note
If you provide an incorrect password, you will be prompted to re-type it when you click
Next. Click Ok to enter the password again or Cancel to exit the wizard.
If you have forgotten your password, click Forgot your password? and follow the
instructions.
Click Next to continue.
BitDefender Antivirus 2008 Installation
7
BitDefender Antivirus 2008
1.3.3. Step 3/6 - Learn about Real-Time Virus Reporting (RTVR)
RTVR Information
Click Next to continue or Cancel to exit the wizard.
BitDefender Antivirus 2008 Installation
8
BitDefender Antivirus 2008
1.3.4. Step 4/6 - Select the Tasks to Be Run
Task Selection
Set BitDefender Antivirus 2008 to perform important tasks for the security of your
system.
The following options are available:
■ Update the BitDefender engines (may require reboot) - during the next step, an
update of the BitDefender engines will be performed in order to protect your computer
against the latest threats.
■ Run a quick system scan (may require reboot) - during the next step, a quick
system scan will be run so as to allow BitDefender to make sure that your files from
the Windows and Program Files folders are not infected.
■ Run a full system scan every day at 2 AM - runs a full system scan every day at
2 AM.
Important
We recommend that you have these options enabled before moving on to the next step
in order to ensure the security of your system.
BitDefender Antivirus 2008 Installation
9
BitDefender Antivirus 2008
If you select only the last option or no option at all, you will skip the next step.
Click Next to continue or Cancel to exit the wizard.
1.3.5. Step 5/6 - Wait for the Tasks to Complete
Task Status
Wait for the task(s) to complete. You can see the status of the task(s) selected in the
previous step.
Click Next to continue or Cancel to exit the wizard.
BitDefender Antivirus 2008 Installation
10
BitDefender Antivirus 2008
1.3.6. Step 6/6 - View Summary
Finish
This is the final step of the configuration wizard.
Click Finish to complete the wizard and continue with the installation process.
1.4. Upgrade
The upgrade procedure can be done in one of the following ways:
■ Install without removing the previous version - for v8 or higher, Internet
Security excluded
Double-click the setup file and follow the wizard described in the “Installation Steps”
(p. 3) section.
Important
During the installation process an error message caused by the Filespy service,
will appear. Click OK to continue the installation.
BitDefender Antivirus 2008 Installation
11
BitDefender Antivirus 2008
■ Uninstall your previous version and install the new one - for all BitDefender
versions
First, you must remove your previous version, then restart the computer and install
the new one as described in the “Installation Steps” (p. 3) section.
Important
If you upgrade from BitDefender v8 or higher, we recommend you save the BitDefender
settings, the Friends list and the Spammers list. After the upgrade process is over, you
may load them.
1.5. Repairing or Removing BitDefender
If you want to repair or remove BitDefender Antivirus 2008, follow the path from the
Windows start menu: Start → Programs → BitDefender 2008 → Repair or Remove.
You will be requested to confirm your choice by clicking Next. A new window will
appear where you can select:
■ Repair - to re-install all program components installed by the previous setup.
If you choose to repair BitDefender, a new window will appear. Click Repair to start
the repairing process.
Restart the computer when prompted and, afterwards, click Install to reinstall
BitDefender Antivirus 2008.
Once the installation process is completed, a new window will appear. Click Finish.
■ Remove - to remove all installed components.
Note
We recommend that you choose Remove for a clean re-installation.
If you choose to remove BitDefender, a new window will appear.
Important
By removing BitDefender, you will no longer be protected against malware threats,
such as viruses and spyware. If you want Windows Defender to be enabled after
uninstalling BitDefender, select the corresponding check box. This option is available
only on Windows Vista.
Click Remove to start the removal of BitDefender Antivirus 2008 from your computer.
BitDefender Antivirus 2008 Installation
12
BitDefender Antivirus 2008
During the removal process you will be prompted to give us your feedback. Please
click OK to take an online survey consisting of no more than five short questions.
If you do not want to take the survey, just click Cancel.
Once the removal process is completed, a new window will appear. Click Finish.
Note
After the removal process is over, we recommend that you delete the BitDefender
folder from Program Files.
An error occurred while removing BitDefender
If an error has occurred while removing BitDefender, the removal process will be
aborted and a new window will appear. Click Run UninstallTool to make sure that
BitDefender has been completely removed. The uninstall tool will remove all the
files and registry keys that were not removed during the automatic removal process.
BitDefender Antivirus 2008 Installation
13
BitDefender Antivirus 2008
Basic Administration
14
BitDefender Antivirus 2008
2. Getting Started
Once you have installed BitDefender your computer is protected. You can open the
BitDefender Security Center to check the system security status, take preventive
measures or fully configure the product at any time.
To access the BitDefender Security Center, use the Windows Start menu, by following
the path Start → Programs → BitDefender 2008 → BitDefender Antivirus 2008 or
quicker, double click the BitDefender icon in the system tray.
BitDefender Security Center
The BitDefender Security Center contains two areas:
■ The Status area: contains information about and helps you fix the security
vulnerabilities of your computer. You can easily see how many issues might affect
your computer. By clicking the corresponding red Fix All Issues button your
computer's vulnerabilities will be solved on the spot or you will be guided to easily
fix them. At the same time, four status buttons corresponding to four security
categories are available. Green status buttons indicate that there is no risk. Yellow
Getting Started
15
BitDefender Antivirus 2008
or Red buttons indicate medium or high security risks. To fix them, click the yellow/red
button, and then the Fix buttons, one by one or the Fix all now button. Gray indicates
a non-configured component.
■ The Quick Tasks area: helps you keep your system safe and protect your data.
Furthermore, the BitDefender Security Center contains several useful shortcuts.
Link
Description
Buy
Opens a page where you can buy the product from.
My Account
Opens your BitDefender account page.
Register
Opens the registration wizard.
Help
Opens the help file.
Support
Opens the BitDefender support web page.
Settings
Opens the advanced settings console.
History
Opens a window with BitDefender history & events.
2.1. BitDefender Icon in the System Tray
To manage the entire product more quickly, you can also use the BitDefender Icon in
the System Tray.
If you double-click this icon, the BitDefender Security Center
will open. Also, by right-clicking the icon, a contextual menu
will allow you to quickly manage the BitDefender product.
■
■
■
■
■
■
Show - opens the BitDefender Security Center.
Help - opens the help file.
About - opens the BitDefender web page.
Fix all issues - helps you remove security vulnerabilities.
Turn on / off Game Mode - turns Game Mode on / off.
BitDefender Icon
Open advanced settings - gives access to advanced
settings console.
■ Update now - starts an immediate update. A new window will appear where you
can see the update status.
■ Exit - shuts down the application.
Whenever Game Mode is on, you can see the letter G over the
Getting Started
BitDefender icon.
16
BitDefender Antivirus 2008
If there are critical issues affecting the security of your system, an exclamation mark
is displayed over the BitDefender icon. You can hover the mouse over the icon to
see the number of issues affecting the system's security.
2.2. Scan Activity Bar
The Scan activity bar is a graphic visualization of the scanning activity on your system.
The green bars (the File Zone) show the number of scanned
files per second, on a scale from 0 to 50.
Note
The Scan activity bar will notify you when real-time
protection is disabled by displaying a red cross over the
File Zone.
Activity Bar
You can use the Scan activity bar to scan objects. Just drag
the objects that you want to be scanned and drop them over it. For more information,
please refer to “Drag&Drop Scanning” (p. 65).
When you no longer want to see the graphic visualization, just right-click it and select
Hide.
2.3. BitDefender Manual Scan
If you want to quickly scan a certain folder, you can use the BitDefender Manual Scan.
To access the BitDefender Manual Scan, use the Windows Start menu, by following
the path Start → Programs → BitDefender 2008 → BitDefender Manual Scan The
following window will appear:
Getting Started
17
BitDefender Antivirus 2008
All you have to do is browse the folders, select the
folder you want to be scanned and click OK. The
BitDefender Scanner will appear and guide you
through the scanning process.
BitDefender Manual Scan
2.4. Game Mode
The new Game Mode temporarily modifies protection settings so as to minimize their
impact on system performance. When you turn on the Game Mode, the following
settings are applied:
■ All BitDefender alerts and pop-ups are disabled.
■ The BitDefender real-time protection level is set to Permissive.
Whenever Game Mode is on, you can see the letter G over the
BitDefender icon.
2.4.1. Using Game Mode
If you want to turn Game Mode on, use one of the following methods:
■ Right-click the BitDefender icon in the system tray and select Turn on Game Mode.
■ Press Alt+G (the default hotkey).
Important
Do not forget to turn Game Mode off when you finish. To do this, use the same methods
you did when you turned it on.
Getting Started
18
BitDefender Antivirus 2008
2.4.2. Changing Game Mode Hotkey
If you want to change the hotkey, follow these steps:
1. Click Settings in the BitDefender Security Center to open the settings console.
Note
You can also right-click the BitDefender icon in the system tray and select Open
advanced settings.
2. Click Advanced.
3. Under the Enable HotKey for Game Mode option, set the desired hotkey:
■ Choose the modifier keys you want to use by checking one the following: Control
key (Ctrl), Shift key (Shift) or Alternate key (Alt).
■ In the edit field, type the letter corresponding to the regular key you want to use.
For example, if you want to use the Ctrl+Alt+D hotkey, you must check only
Ctrl and Alt and type D.
Note
Removing the checkmark next to Enable HotKey for Game Mode will disable the
hotkey.
Getting Started
19
BitDefender Antivirus 2008
3. Security Status
The security status displays a systematically organized and easily manageable list of
security vulnerabilities on your computer. BitDefender Antivirus 2008 will let you know
whenever a problem can affect your computer's security.
There are four security status buttons:
■
■
■
■
ANTIVIRUS
ANTIPHISING
IDENTITY CONTROL
UPDATE
At the same time, on the left you can see the number of issues affecting the security
of your system and a red Fix All Issues button.
The four status buttons can be displayed in green, yellow, red or grey, depending on
the current level of protection.
■
■
■
■
Green indicates a low security risk for your computer.
Yellow indicates a medium security risk for your computer.
Red indicates a high security risk for your computer.
Grey indicates a non-configured component.
Fixing security problems requires no effort and it can be done by a single click on the
Fix All Issues button. A new window will appear.
Security Status
20
BitDefender Antivirus 2008
Security Issues
You can see a list of security issues and a short description of their status.
To fix only a particular issue click the corresponding Fix button. It will be solved either
on the spot or after you follow the steps of a wizard. If you decide to fix them all, click
the Fix All Now button and follow the corresponding wizard.
If you need additional help, click the More Help button, placed at the bottom of the
window. A contextual help page is displayed providing you with detailed information
about these issues and how to fix them.
Important
For every issue, there is a check box, enabled by default. If you do not want a specific
issue to be taken into account when calculating the security risk, clear the corresponding
check box. Please use this option with caution, as it is very easy to increase the security
risk your computer is exposed to.
To fix the issues later, click Close.
Security Status
21
BitDefender Antivirus 2008
3.1. Antivirus Status Button
If the antivirus status button is green, there is nothing to worry about. Otherwise, if the
button is yellow, red or gray, there is a medium or high security risk your computer is
exposed to.
The color of the status buttons can change not only when you configure the settings
that might affect your computer's security, but when you forget to do important tasks.
For example, if your last system scan is old, the security status button will be yellow.
If it is very old, it will be red.
The table below will provide you with information about what elements are taken into
account when calculating the security risk.
Issue
Color
The last system scan is old
Yellow
The last system scan is very old
Red
The real-time protection is disabled
Red
The antivirus protection level is set to permissive Yellow
To fix the issues, follow these steps:
1. Click the antivirus status button.
2. Click either the Fix buttons to fix them one by one or the Fix All Now button to fix
them all at once.
3. If one issue is not fixed on the spot, follow the wizard to fix it.
3.2. Antiphising Status Button
If the antiphising status button is green, there is nothing to worry about. Otherwise, if
the button is red, there is a high security risk your computer is exposed to.
The table below will provide you with information about what elements are taken into
account when calculating the security risk.
Issue
Color
The antiphising protection is enabled Green
The antiphising protection is disabled Red
Security Status
22
BitDefender Antivirus 2008
To fix the issues, follow these steps:
1. Click the antiphising status button.
2. Click either the Fix buttons to fix them one by one or the Fix All Now button to fix
them all at once.
3. If one issue is not fixed on the spot, follow the wizard to fix it.
3.3. Identity Control Status Button
If the identity control status button is green, there is nothing to worry about. Otherwise,
if the button is red or gray, there is a high security risk your computer is exposed to.
The table below will provide you with information about what elements are taken into
account when calculating the security risk.
Issue
Color
The privacy protection is set and ON Green
The privacy protection is set and OFF Red
The privacy protection is not set
Gray
To fix the issues, follow these steps:
1. Click the Identity Control status button.
2. Click either the Fix buttons to fix them one by one or the Fix All Now button to fix
them all at once.
3. If one issue is not fixed on the spot, follow the wizard to fix it.
3.4. Update Status Button
If the update status button is green, there is nothing to worry about. Otherwise, if the
button is red, there is a high security risk your computer is exposed to.
The table below will provide you with information about what elements are taken into
account when calculating the security risk.
Issue
Color
Automatic update is enabled
Green
Automatic update is disabled
Red
Security Status
23
BitDefender Antivirus 2008
Issue
Color
The last update is one day old Red
To fix the issues, follow these steps:
1. Click the update status button.
2. Click either the Fix buttons to fix them one by one or the Fix All Now button to fix
them all at once.
3. If one issue is not fixed on the spot, follow the wizard to fix it.
Security Status
24
BitDefender Antivirus 2008
4. Quick Tasks
Under the four status buttons there is the Quick Tasks area.
4.1. Security
BitDefender comes with a Security module that helps you keep your BitDefender up
to date and your computer virus free.
To enter the Security module, click the Security tab.
The following buttons are available:
■
■
■
■
Update Now - starts an immediate update.
Scan My Documents - starts a quick scan of your documents and settings.
Deep System Scan - starts a full scan of your computer (archives included).
Full System Scan - starts a full scan of your computer (archives excluded).
4.1.1. Updating BitDefender
New malware is found and identified every day. This is why it is very important to keep
BitDefender up to date with the latest malware signatures.
By default, BitDefender checks for updates when you turn on your computer and every
hour after that. However, if you want to update BitDefender, just click Update Now.
The update process will be initiated and the following window will appear immediately:
Quick Tasks
25
BitDefender Antivirus 2008
Updating BitDefender
In this window you can see the status of the update process.
The update process is performed on the fly, meaning that the files to be updated are
replaced progressively. In this way, the update process will not affect product operation
and, at the same time, all vulnerabilities will be excluded.
If you want to close this window, just click Close. However, this will not stop the update
process.
Note
If you are connected to the Internet through a dial-up connection, then it is recommended
to regularly update BitDefender by user request.
Restart the computer if required. In case of a major update, you will be asked to
restart your computer. If you do not want to be prompted anymore when an update
requires a reboot, check Wait for reboot, instead of prompting. In this way, the next
time when an update requires a reboot, the product will keep working with the old files
until you reboot the system voluntarily.
Click Reboot to immediately reboot your system.
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BitDefender Antivirus 2008
If you want to reboot your system later, just click OK. We recommend that you reboot
your system as soon as possible.
4.1.2. Scanning with BitDefender
To scan your computer for malware, run a particular scan task by clicking the
corresponding button. The following table presents the available scan tasks, along
with their description:
Task
Description
Scan My Documents
Use this task to scan important current user folders: My
Documents, Desktop and StartUp. This will ensure
the safety of your documents, a safe workspace and
clean applications running at startup.
Deep System Scan
Scans the entire system. In the default configuration, it
scans for all types of malware threatening your system's
security, such as viruses, spyware, adware, rootkits and
others.
Full System Scan
Scans the entire system, except for archives. In the
default configuration, it scans for all types of malware
threatening your system's security, such as viruses,
spyware, adware, rootkits and others.
Note
Since the Deep System Scan and Full System Scan tasks analyze the entire system,
the scanning may take a while. Therefore, we recommend you to run these tasks on
low priority or, better, when your system is idle.
When you initiate an on-demand scanning process, whether a quick or a full scan,
the BitDefender Scanner will appear.
Follow the three-step guided procedure to complete the scanning process.
Step 1/3 - Scanning
BitDefender will start scanning the selected objects.
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Scanning
You can see the scan status and statistics (scanning speed, elapsed time, number of
scanned / infected / suspicious / hidden objects and other).
Note
The scanning process may take a while, depending on the complexity of the scan.
To temporarily stop the scanning process, just click Pause. You will have to click
Resume to resume scanning.
You can stop scanning anytime you want by clicking Stop&Yes. You will go directly
to the last step of the wizard.
Wait for BitDefender to finish scanning.
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Step 2/3 - Select Actions
When the scanning is completed, a new window will appear, where you can see the
scan results.
Actions
You can see the number of issues affecting your system.
The infected objects are displayed in groups, based on the malware they are infected
with. Click the link corresponding to a threat to find out more information about the
infected objects.
You can choose an overall action to be taken for each group of issues or you can
select separate actions for each issue.
The following options can appear on the menu:
Action
Description
Take No Action
No action will be taken on the detected files.
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Action
Description
Disinfect
Disinfects infected files.
Delete
Deletes detected files.
Unhide
Makes hidden objects visible.
Click Continue to apply the specified actions.
Step 3/3 - View Results
When BitDefender finishes fixing the issues, the scan results will appear in a new
window.
Summary
You can see the results summary. The report file is automatically saved in the Logs
section from the Properties window of the respective task.
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Important
If required, please restart your system in order to complete the cleaning process.
Click Exit to close the results window.
BitDefender Could Not Solve Some Issues
In most cases BitDefender successfully disinfects the infected files it detects or it
isolates the infection. However, there are issues that cannot be solved.
In these cases, we recommend you to contact the BitDefender Support Team at
www.bitdefender.com. Our support representatives will help you solve the issues you
are experiencing.
BitDefender Detected Password-protected Items
The password-protected category includes two types of items: archives and installers.
They do not present a real threat to the security of the system unless they contain
infected files and only if executed.
To make sure that these items are clean:
■ If the password-protected item is an archive you protected with a password, extract
the files it contains and scan them separately. The easiest way to scan them is to
right-click them and select BitDefender Antivirus 2008 from the menu.
■ If the password-protected item is an installer, make sure that real-time protection
is enabled before you execute the installer. If the installer is infected, BitDefender
will detect and isolate the infection.
If you do not want these objects to be detected again by BitDefender you must add
them as exceptions to the scanning process. To add scan exceptions, click Settings
to open the settings console and then go to Antivirus > Exceptions . For more
information, please refer to Objects Excluded from Scanning.
BitDefender Detected Suspect Files
Suspect files are files detected by the heuristic analysis as potentially infected with
malware the signature of which has not been released yet.
If suspect files were detected during the scan, you will be requested to submit them
to the BitDefender Lab. Click OK to send these files to the BitDefender Lab for further
analysis.
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5. History
The History link at the bottom of the BitDefender Security Center window opens
another window with the BitDefender history & events. This window offers you an
overview of the security-related events. For instance, you can easily check if the update
was successfully performed, if malware was found on your computer, if your backup
tasks run without error, etc.
Events
In order to help you filter the BitDefender history & events, the following categories
are provided on the left side:
■ Antivirus
■ Privacy Control
■ Update
A list of events is available for each category. Each event comes with the following
information: a short description, the action BitDefender took on it when it happened,
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and the date and time when it occurred. If you want to find out more information about
a particular event in the list, double click that event.
Click Clear Log if you want to remove old logs or Refresh to make sure the latest
logs are displayed.
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6. Registration
BitDefender Antivirus 2008 comes with 30-day trial period. If you want to register
BitDefender Antivirus 2008, to change the license key or to create a BitDefender
account, click the Register link, located at the top of the BitDefender Security Center
window. The registration wizard will appear.
6.1. Step 1/3 - Register BitDefender Antivirus 2008
Registration
If you do not have a BitDefender license, click the provided link to go to the BitDefender
online store and purchase a license key.
To register BitDefender Antivirus 2008, select Register the product and type the
license key in the Enter new key field.
If the trial period has not expired and you want to continue evaluating the product,
select Continue evaluating the product.
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Click Next to continue.
6.2. Step 2/3 - Create a BitDefender Account
Account Creation
I do not have a BitDefender account
In order to benefit from free BitDefender technical support and other free services you
need to create an account.
Note
If you want to create an account later, select the corresponding option.
To create a BitDefender account, select Create a new BitDefender account and
provide the required information. The data you provide here will remain confidential.
■ E-mail - type in your e-mail address.
■ Password - type in a password for your BitDefender account.
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Note
The password must be at least four characters long.
■ Re-type password - type in again the previously specified password.
■ First name - type in your first name.
■ Last name - type in your last name.
■ Country - select the country you reside in.
Note
Use the provided e-mail address and password to log in to your account at
http://myaccount.bitdefender.com.
To successfully create an account you must first activate your e-mail address. Check
your e-mail address and follow the instructions in the e-mail sent to you by the
BitDefender registration service.
Click Next to continue.
I already have a BitDefender account
BitDefender will automatically detect if you have previously registered a BitDefender
account on your computer. In this case, all you have to do is to click Next.
If you already have an active account, but BitDefender does not detect it, select Sign
in to an existing BitDefender Account and provide the e-mail address and the
password of your account.
Note
If you provide an incorrect password, you will be prompted to re-type it when you click
Next. Click Ok to enter the password again or Cancel to exit the wizard.
If you have forgotten your password, click Forgot your password? and follow the
instructions.
Click Next to continue.
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6.3. Step 3/3 - Register BitDefender Antivirus 2008
Summary
Select Open my BitDefender Account to enter your BitDefender account. Internet
connection is required.
Click Finish to close the window.
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Advanced Security Administration
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7. Settings Console
BitDefender Antivirus 2008 comes with a centralized settings console, which allows
advanced configuration and administration of BitDefender.
To access the settings console, click the Settings link, located at the bottom of the
Security Center.
Settings Console
The settings console is organized into modules: Antivirus, Privacy Control and
Update. This allows you to easily manage BitDefender based on the type of security
issue addressed.
On the left side of the settings console you can see the module selector:
■ Antivirus - in this section you can configure the Antivirus module.
■ Privacy Control - in this section you can configure the Privacy Control module.
■ Update - in this section you can configure the Update module.
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At the bottom of the settings console, there is a More Help button that opens a
contextual help page. Click this button to find out more information about the section
you are into, whenever you need additional help.
If you need additional help, click the More Help button, placed at the bottom of the
window. A contextual help page is displayed providing you with detailed information
about the section you are into.
7.1. Configuring General Settings
To configure general settings for BitDefender Antivirus 2008 and to manage its settings,
click Advanced. A new window will appear.
General Settings
Here you can set the overall behavior of BitDefender. By default, BitDefender is loaded
at Windows startup and then runs minimized in the taskbar.
7.1.1. General Settings
■ Enable password protection for product settings - enables setting a password
in order to protect the BitDefender configuration.
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Note
If you are not the only person with administrative rights using this computer, it is
recommended that you protect your BitDefender settings with a password.
If you select this option, the following window will appear:
Type the password in the Password field,
re-type it in the Retype password field and
click OK.
Enter password
Once you have set the password, you will
be asked for it whenever you want to change
the BitDefender settings. The other system
administrators (if any) will also have to
provide this password in order to change the
BitDefender settings.
Important
If you forgot the password you will have to repair the product in order to modify the
BitDefender configuration.
■ Show BitDefender News (security related notifications) - shows from time to
time security notifications regarding virus outbreaks, sent by the BitDefender server.
■ Show pop-ups (on-screen notes) - shows pop-up windows regarding the product
status.
■ Load BitDefender at Windows startup - automatically launches BitDefender at
system startup. We recommend you to keep this option selected.
■ Enable the Scan Activity bar (on screen graph of product activity) - displays
the Scan Activity bar whenever you log on to Windows. Clear this check box if you
do not want the Scan Activity bar to be displayed anymore.
Note
This option can be configured only for the current Windows user account.
■ Enable Hotkey for Game Mode - allows using a combination of keyboard keys
(hotkey) to enable / disable Game Mode. The default hotkey is Alt+G.
To modify the hotkey, do the following:
1. Check the modifier keys you want to use from the following: Control key (Ctrl),
Shift key (Shift) or Alternate key (Alt).
2. In the edit field, type the letter corresponding to the regular key you want to use.
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7.1.2. Virus Report Settings
■ Send virus reports - sends to the BitDefender Labs reports regarding viruses
identified in your computer. It helps us keep track of virus-outbreaks.
The reports will contain no confidential data, such as your name, IP address or
others, and will not be used for commercial purposes. The information supplied will
contain only the virus name and will be used solely to create statistic reports.
■ Enable BitDefender Outbreak Detection - sends to the BitDefender Labs reports
regarding potential virus-outbreaks.
The reports will contain no confidential data, such as your name, IP address or
others, and will not be used for commercial purposes. The information supplied will
contain only the potential virus and will be used solely to detect new viruses.
7.1.3. Manage Settings
Use the Save All Settings / Load All Settings buttons to save / load the settings
you have made for BitDefender to a desired location. This way you can use the same
settings after you reinstall or repair your BitDefender product.
Important
Only users with administrative rights can save and load settings.
To load the default settings, click
Settings Console
Restore Default Settings.
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8. Antivirus
BitDefender protects your computer from all kinds of malware (viruses, Trojans,
spyware, rootkits and so on).
Besides the classical scanning based on malware signatures, BitDefender will also
perform a heuristic analysis on the scanned files. The aim of heuristic scanning is to
identify new viruses, based on certain patterns and algorithms, before a virus definition
is found. False alarm messages can appear. When such a file is detected it is classified
as suspicious. In these cases, we recommend you to send the file to the BitDefender
lab to be analyzed.
The protection BitDefender offers is divided into two categories:
■ On-access scanning - prevents new malware threats from entering your system.
This is also called real-time protection - files are scanned as you use them on-access. BitDefender will, for example, scan a word document for known threats
when you open it, and an e-mail message when you receive one.
■ On-demand scanning - allows detecting and removing malware already residing
in your system. This is the classic scan initiated by the user - you choose what drive,
folder or file BitDefender should scan, and BitDefender scans it - on-demand. The
scan tasks allow you to create customized scanning routines and they can be
scheduled to run on a regular basis.
The Antivirus section of this user guide contains the following topics:
■
■
■
■
On-access Scanning
On-demand Scanning
Objects Excluded from Scanning
Quarantine
8.1. On-access Scanning
On-access scanning, also known as real-time protection, keeps your computer safe
from all kinds of malware threats by scanning all accessed files, e-mail messages and
the communications through Instant Messaging Software applications (ICQ,
NetMeeting, Yahoo Messenger, MSN Messenger).
To configure and monitor real-time protection, click Antivirus>Shield in the settings
console. The following window will appear:
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Real-time Protection
Important
To prevent viruses from infecting your computer keep Real-time protection enabled.
In the bottom side of the section you can see the Real-time protection statistics about
files and e-mail messages scanned. Click More statistics if you want to see a more
explained window regarding these statistics.
To start a quick system scan, click Scan Now.
8.1.1. Configuring Protection Level
You can choose the protection level that better fits your security needs. Drag the slider
along the scale to set the appropriate protection level.
There are 3 protection levels:
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Protection level Description
Permissive
Covers basic security needs. The resource consumption level is
very low.
Programs and incoming mail messages are only scanned for
viruses. Besides the classical signature-based scan, the heuristic
analysis is also used. The actions taken on infected files are the
following: clean file/deny access.
Default
Offers standard security. The resource consumption level is low.
All files and incoming&outgoing mail messages are scanned for
viruses and spyware. Besides the classical signature-based scan,
the heuristic analysis is also used. The actions taken on infected
files are the following: clean file/deny access.
Aggressive
Offers high security. The resource consumption level is moderate.
All files, incoming&outgoing mail messages and web traffic are
scanned for viruses and spyware. Besides the classical
signature-based scan, the heuristic analysis is also used. The
actions taken on infected files are the following: clean file/deny
access.
To apply the default real-time protection settings click Default Level.
8.1.2. Customizing Protection Level
Advanced users might want to take advantage of the scan settings BitDefender offers.
The scanner can be set to scan only specific file extensions, to search for specific
malware threats or to skip archives. This may greatly reduce scanning times and
improve your computer's responsiveness during a scan.
You can customize the Real-time protection by clicking Custom level. The following
window will appear:
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Shield Settings
The scan options are organized as an expandable menu, very similar to those used
for exploration in Windows. Click the box with "+" to open an option or the box with
"-" to close an option.
Note
You can observe that some scan options, although the "+" sign appears, cannot be
opened. The reason is that these options weren't selected yet. You will observe that if
you select them, they can be opened.
■ Scan accessed files and P2P transfers options - scans the accessed files and
the communications through Instant Messaging Software applications (ICQ,
NetMeeting, Yahoo Messenger, MSN Messenger). Further on, select the type of
the files you want to be scanned.
Antivirus
Option
Description
S c a n Scan all files
accessed
files
Scan program files
only
All the accessed files will be scanned,
regardless their type.
Only the program files will be scanned. This
means only the files with the following
extensions: .exe; .bat; .com; .dll; .ocx;
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Option
Description
.scr; .bin; .dat; .386; .vxd; .sys; .wdm;
.cla; .class; .ovl; .ole; .exe; .hlp;
.doc; .dot; .xls; .ppt; .wbk; .wiz; .pot;
.ppa; .xla; .xlt; .vbs; .vbe; .mdb; .rtf;
.htm; .hta; .html; .xml; .xtp; .php;
.asp; .js; .shs; .chm; .lnk; .pif; .prc;
.url; .smm; .pdf; .msi; .ini; .csc; .cmd;
.bas; .eml and .nws.
Scan user defined Only the files with the extensions specified by
extensions
the user will be scanned. These extensions
must be separated by ";".
Scan for riskware
Scans for riskware. Detected files will be
treated as infected. The software that includes
adware components might stop working if this
option is enabled.
Select Skip dialers and applications from
scan if you want to exclude these kind of files
from scanning.
Scan boot
Scans the system’s boot sector.
Scan inside archives
The accessed archives will be scanned. With
this option on, the computer will slow down.
Scan packed files
All packed files will be scanned.
First action
Select from the drop-down menu the first
action to take on infected and suspicious files.
Deny access and In case an infected file is detected, the access
continue
to this will be denied.
Clean file
Disinfects infected files.
Delete file
Deletes infected files immediately, without any
warning.
Move
file
quarantine
Antivirus
t o Moves infected files into the quarantine.
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Option
Description
Second
action
Select from the drop-down menu the second
action to take on infected files, in case the first
action fails.
Deny access and In case an infected file is detected, the access
continue
to this will be denied.
Delete file
Move
file
quarantine
Deletes infected files immediately, without any
warning.
t o Moves infected files into the quarantine.
Do not scan files greater than [x] Type in the maximum size of the files to be
Kb
scanned. If the size is 0 Kb, all files will be
scanned, regardless their size.
Do not scan network shares
If this option is enabled, BitDefender will not
scan the network shares, allowing for a faster
network access.
We recommend you to enable this option only
if the network you are part of is protected by
an antivirus solution.
■ Scan e-mail traffic - scans the e-mail traffic.
The following options are available:
Option
Description
Scan incoming mails
Scans all incoming e-mail messages.
Scan outgoing mails
Scans all outgoing e-mail messages.
■ Scan http traffic - scans the http traffic.
■ Show warning when a virus is found - opens an alert window when a virus is
found in a file or in an e-mail message.
For an infected file the alert window will contain the name of the virus, the path to
it, the action taken by BitDefender and a link to the BitDefender site where you can
find more information about it. For an infected e-mail the alert window will contain
also information about the sender and the receiver.
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In case a suspicious file is detected you can launch a wizard from the alert window
that will help you to send that file to the BitDefender Lab for further analysis. You
can type in your e-mail address to receive information regarding this report.
Click OK to save the changes and close the window.
8.1.3. Disabling Real-time Protection
If you want to disable real-time protection, a warning window will appear.
Disable Real-time Protection
You must confirm your choice by selecting from the menu how long you want the
real-time protection to be disabled. You can disable real-time protection for 5, 15 or
30 minutes, for an hour, permanently or until the system restart.
Warning
This is a critical security issue. We recommend you to disable real-time protection for
as little time as possible. If real-time protection is disabled, you will not be protected
against malware threats.
8.2. On-demand Scanning
The main objective for BitDefender is to keep your computer clean of viruses. This is
first and foremost done by keeping new viruses out of your computer and by scanning
your e-mail messages and any new files downloaded or copied to your system.
There is a risk that a virus is already lodged in your system, before you even install
BitDefender. This is why it's a very good idea to scan your computer for resident
viruses after you've installed BitDefender. And it's definitely a good idea to frequently
scan your computer for viruses.
To configure and initiate on-demand scanning, click Antivirus>Scan in the settings
console. The following window will appear:
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Scan Tasks
On-demand scanning is based on scan tasks. Scan tasks specify the scanning options
and the objects to be scanned. You can scan the computer whenever you want by
running the default tasks or your own scan tasks (user-defined tasks). You can also
schedule them to run on a regular basis or when the system is idle so as not to interfere
with your work
8.2.1. Scan Tasks
BitDefender comes with several tasks, created by default, which cover common security
issues. You can also create your own customized scan tasks.
Each task has a Properties window that allows you to configure the task and to see
the scan results. For more information, please refer to “Configuring Scan Tasks” (p.
53).
There are three categories of scan tasks:
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■ System tasks - contains the list of default system tasks. The following tasks are
available:
Default Task
Description
Deep System Scan
Scans the entire system. In the default configuration,
it scans for all types of malware threatening your
system's security, such as viruses, spyware, adware,
rootkits and others.
Full System Scan
Scans the entire system, except for archives. In the
default configuration, it scans for all types of malware
threatening your system's security, such as viruses,
spyware, adware, rootkits and others.
Quick System Scan
Scans the Windows, Program Files and All
Users folders. In the default configuration, it scans
for all types of malware, except for rootkits, but it does
not scan memory, the registry or cookies.
Note
Since the Deep System Scan and Full System Scan tasks analyze the entire system,
the scanning may take a while. Therefore, we recommend you to run these tasks on
low priority or, better, when your system is idle.
■ User tasks - contains the user-defined tasks.
A task called My Documents is provided. Use this task to scan important current
user folders: My Documents, Desktop and StartUp. This will ensure the safety
of your documents, a safe workspace and clean applications running at startup.
■ Misc tasks - contains a list of miscellaneous scan tasks. These scan tasks refer to
alternative scanning types that cannot be run from this window. You can only modify
their settings or view the scan reports.
Three buttons are available to the right of each task:
■
Schedule - indicates that the selected task is scheduled for later. Click this button
to open the Properties window, Scheduler tab, where you can see the task schedule
and modify it.
■ Delete - removes the selected task.
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Note
Not available for system tasks. You cannot remove a system task.
■
Scan Now - runs the selected task, initiating an immediate scan.
To the left of each task you can see the Properties button, that allows you to configure
the task and view the scan logs.
8.2.2. Using Shortcut Menu
A shortcut menu is available for each
task. Right-click the selected task to open
it.
The following commands are available
on the shortcut menu:
■ Scan Now - runs the selected task,
initiating an immediate scan.
■ Change Scan Target - opens the
Properties window, Scan Path tab,
where you can change the scan target
of the selected task.
Note
Shortcut Menu
In the case of system tasks, this
option is replaced by Show Task Paths, as you can only see their scan target.
■ Schedule Task - opens the Properties window, Scheduler tab, where you can
schedule the selected task.
■ View Scan Logs - opens the Properties window, Scan Logs tab, where you can
see the reports generated after the selected task was run.
■ Duplicate - duplicates the selected task.
Note
This is useful when creating new tasks, as you can modify the settings of the task
duplicate.
■ Delete - deletes the selected task.
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Note
Not available for system tasks. You cannot remove a system task.
■ Properties - opens the Properties window, Overview tab, where you can change
the settings of the selected task.
Note
Due to the particular nature of the Misc Tasks category, only the Properties and View
Scan Logs options are available in this case.
8.2.3. Creating Scan Tasks
To create a scan task, use one of the following methods:
■ Duplicate an existing task, rename it and make the necessary changes in the
Properties window.
■ Click New Task to create a new task and configure it.
8.2.4. Configuring Scan Tasks
Each scan task has its own Properties window, where you can configure the scan
options, set the scan target, schedule the task or see the reports. To open this window
click the Open button, located on the right of the task (or right-click the task and then
click Open).
Note
For more information on viewing logs and the Logs tab, please refer to “Viewing Scan
Logs” (p. 71).
Configuring Scan Settings
To configure the scanning options of a specific scan task, right-click it and select
Properties. The following window will appear:
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Overview
Here you can see information about the task (name, last run and schedule status) and
set the scan settings.
Choosing Scan Level
You can easily configure the scan settings by choosing the scan level. Drag the slider
along the scale to set the appropriate scan level.
There are 3 scan levels:
Protection level Description
Low
Offers reasonable detection efficiency. The resource consumption
level is low.
Programs only are scanned for viruses. Besides the classical
signature-based scan, the heuristic analysis is also used.
Medium
Antivirus
Offers good detection efficiency. The resource consumption level
is moderate.
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Protection level Description
All files are scanned for viruses and spyware. Besides the classical
signature-based scan, the heuristic analysis is also used.
High
Offers high detection efficiency. The resource consumption level
is high.
All files and archives are scanned for viruses and spyware. Besides
the classical signature-based scan, the heuristic analysis is also
used.
A series of general options for the scanning process are also available:
Option
Description
Run the task with Low Decreases the priority of the scan process. You will allow
priority
other programs to run faster and increase the time
needed for the scan process to finish.
Minimize scan window on Minimizes the scan window to the system tray.
start to systray
Double-click the BitDefender icon to open it.
Click OK to save the changes and close the window. To run the task, just click Scan.
Customizing Scan Level
Advanced users might want to take advantage of the scan settings BitDefender offers.
The scanner can be set to scan only specific file extensions, to search for specific
malware threats or to skip archives. This may greatly reduce scanning times and
improve your computer's responsiveness during a scan.
Click Custom to set your own scan options. A new window will appear.
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Scan Settings
The scan options are organized as an expandable menu, very similar to those used
for exploration in Windows. Click the box with "+" to open an option or the box with
"-" to close an option.
The scan options are grouped into four categories:
■
■
■
■
Scan Level
Virus scanning options
Action options
Other options
■ Specify the type of malware you want BitDefender to scan for by selecting the
appropriate options from the Scan Level category.
The following options are available:
Antivirus
Option
Description
Scan for viruses
Scans for known viruses.
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Option
Description
BitDefender detects incomplete virus bodies, too, thus
removing any possible threat that could affect your
system's security.
Scan for adware
Scans for adware threats. Detected files will be treated
as infected. The software that includes adware
components might stop working if this option is
enabled.
Scan for spyware
Scans for known spyware threats. Detected files will
be treated as infected.
Scan for application
Scans applications (.exe and .dll files).
Scan for dialers
Scans for applications dialing high-cost numbers.
Detected files will be treated as infected. The software
that includes dialer components might stop working
if this option is enabled.
Scan for rootkits
Scans for hidden objects (files and processes),
generally known as rootkits.
■ Specify the type of objects to be scanned (archives, e-mail messages and so on)
and other options. This is made through the selection of certain options from Virus
scanning options category.
The following options are available:
Option
Scan files
Description
Scan all files
All accessed files will be scanned, regardless
of their type.
Scan program files Only the program files will be scanned. This
only
means only the files with the following
extensions: exe; bat; com; dll; ocx; scr;
bin; dat; 386; vxd; sys; wdm; cla; class;
ovl; ole; exe; hlp; doc; dot; xls; ppt; wbk;
wiz; pot; ppa; xla; xlt; vbs; vbe; mdb; rtf;
htm; hta; html; xml; xtp; php; asp; js; shs;
chm; lnk; pif; prc; url; smm; pdf; msi; ini;
csc; cmd; bas; eml and nws.
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Option
Description
Scan user defined Only the files with the extensions specified by
extensions
the user will be scanned. These extensions
must be separated by ";".
Open packed programs
Scans packed files.
Open archives
Scans inside archives.
Open e-mail archives
Scans inside mail archives.
Scan boot sectors
Scans the system’s boot sector.
Scan memory
Scans the memory for viruses and other
malware.
Scan registry
Scans registry entries.
Scan cookies
Scans cookie files.
■ Specify the actions to be taken on the infected, suspicious or hidden files detected
in the Action options category. You can specify a different action for each category.
• Select the action to be taken on the infected files detected. The following options
are available:
Action
Description
None (log objects)
No action will be taken on infected files. These files
will appear in the report file.
Disinfect files
Disinfects infected files.
Delete files
Deletes infected files immediately, without any
warning.
Move files to Quarantine Moves infected files into the quarantine.
• Select the action to be taken on the suspicious files detected. The following options
are available:
Antivirus
Action
Description
None (log objects)
No action will be taken on suspicious files. These
files will appear in the report file.
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Action
Description
Delete files
Deletes suspicious files immediately, without any
warning.
Move files to Quarantine Moves suspicious files into the quarantine.
Note
Files are detected as suspicious by the heuristic analysis. We recommend you to
send these files to the BitDefender Lab.
• Select the action to be taken on the hidden objects (rootkits) detected. The
following options are available:
Action
Description
None (log objects)
No action will be taken on hidden files. These files
will appear in the report file.
Move files to Quarantine Moves hidden files into the quarantine.
Make visible
Reveals hidden files so that you can see them.
Note
If you choose to ignore the detected files or if the chosen action fails, you will have
to choose an action in the scanning wizard.
■ To be prompted to submit all suspect files to the BitDefender lab after the scan
process has finished, check Submit suspect files to BitDefender Lab in the Other
options category.
If you click Default you will load the default settings. Click OK to save the changes
and close the window.
Setting Scan Target
To set the scan target of a specific user scan task, right-click the task and select
Change Scan Target. The following window will appear:
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Scan Target
You can see the list of local, network and removable drives as well as the files or
folders added previously, if any. All checked items will be scanned when running the
task.
The section contains the following buttons:
■ Add Items(s) - opens a browsing window where you can select the file(s) / folder(s)
that you want to be scanned.
Note
You can also use drag and drop to add files/folders to the list.
■ Remove Item(s) - removes the file(s) / folder(s) previously selected from the list of
objects to be scanned.
Note
Only the file(s) / folder(s) that were added afterwards can be deleted, but not those
that were automatically "seen" by BitDefender.
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Besides the buttons explained above there are also some options that allow the fast
selection of the scan locations.
■
■
■
■
Local Drives - to scan the local drives.
Network Drives - to scan all network drives.
Removable Drives - to scan removable drives (CD-ROM, floppy-disk unit).
All Entries - to scan all drives, no matter if they are local, in the network or
removable.
Note
If you want to scan your entire computer, select the checkbox corresponding to All
Entries.
Click OK to save the changes and close the window. To run the task, just click Scan.
Viewing the Scan Target of System Tasks
You can not modify the scan target of the scan tasks from the System Tasks category.
You can only see their scan target.
To view the scan target of a specific system scan task, right-click the task and select
Show Task Paths. For Full System Scan, for example, the following window will
appear:
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Scan Target of Full System Scan
Full System Scan and Deep System Scan will scan all local drives, while Quick
System Scan will only scan the Windows and Program Files folders.
Click OK to close the window. To run the task, just click Scan.
Scheduling Scan Tasks
With complex tasks, the scanning process will take some time and it will work best if
you close all other programs. That is why it is best for you to schedule such tasks
when you are not using your computer and it has gone into the idle mode.
To see the schedule of a specific task or to modify it, right-click the task and select
Schedule Task. The following window will appear:
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Scheduler
You can see the task schedule, if any.
When scheduling a task, you must choose one of the following options:
■ Not Scheduled - launches the task only when the user requests it.
■ Once - launches the scan only once, at a certain moment. Specify the start date
and time in the Start Date/Time fields.
■ Periodically - launches the scan periodically, at certain time intervals(hours, days,
weeks, months, years) starting with a specified date and time.
If you want the scan to be repeated at certain intervals, select Periodically and
type in the At every edit box the number of minutes/hours/days/weeks/ months/years
indicating the frequency of this process. You must also specify the start date and
time in the Start Date/Time fields.
Click OK to save the changes and close the window. To run the task, just click Scan.
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8.2.5. Scanning Objects
Before you initiate a scanning process, you should make sure that BitDefender is up
to date with its malware signatures. Scanning your computer using an outdated
signature database may prevent BitDefender from detecting new malware found since
the last update. To verify when the last update was performed, click Update>Update
in the settings console.
Note
In order for BitDefender to make a complete scanning, you need to shut down all open
programs. Especially your email-client (i.e. Outlook, Outlook Express or Eudora) is
important to shut down.
Scanning Methods
BitDefender provides four types of on-demand scanning:
■ Immediate scanning - run a scan task from the system / user tasks.
■ Contextual scanning - right-click a file or a folder and select BitDefender Antivirus
2008.
■ Drag&Drop scanning - drag and drop a file or a folder over the Scan Activity Bar.
■ Manual scanning - use BitDefender Manual Scan to directly select the files or folders
to be scanned.
Immediate Scanning
To scan your computer or part of it you can run the default scan tasks or your own
scan tasks. This is called immediate scanning.
To run a scan task, use one of the following methods:
■ double-click the desired scan task in the list.
■ click the Scan now button corresponding to the task.
■ select the task and then click Run Task.
The BitDefender Scanner will appear and the scanning will be initiated. For more
information, please refer to “BitDefender Scanner” (p. 66).
Contextual Scanning
To scan a file or a folder, without configuring a new scan task, you can use the
contextual menu. This is called contextual scanning.
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Right-click the file or folder you want to be scanned and
select BitDefender Antivirus 2008.
The BitDefender Scanner will appear and the scanning
will be initiated. For more information, please refer to
“BitDefender Scanner” (p. 66).
You can modify the scan options and see the report
files by accessing the Properties window of the
Contextual Menu Scan task.
Contextual Scan
Drag&Drop Scanning
Drag the file or folder you want to be scanned and drop it over the Scan Activity Bar
as shown below.
Drag File
Drop File
The BitDefender Scanner will appear and the scanning will be initiated. For more
information, please refer to “BitDefender Scanner” (p. 66).
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Manual Scanning
Manual scanning consists in directly selecting the object to be scanned using the
BitDefender Manual Scan option from the BitDefender program group in the Start
Menu.
Note
Manual scanning is very useful, as it can be performed when Windows works in Safe
Mode, too.
To select the object to be scanned by BitDefender, in the Windows Start menu, follow
the path Start → Programs → BitDefender 2008 → BitDefender Manual Scan.
The following window will appear:
Choose the object that you want to be scanned and
click OK.
The BitDefender Scanner will appear and the
scanning will be initiated. For more information,
please refer to “BitDefender Scanner” (p. 66).
Manual Scanning
BitDefender Scanner
When you initiate an on-demand scanning process, the BitDefender Scanner will
appear. Follow the three-step guided procedure to complete the scanning process.
Step 1/3 - Scanning
BitDefender will start scanning the selected objects.
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Scanning
You can see the scan status and statistics (scanning speed, elapsed time, number of
scanned / infected / suspicious / hidden objects and other).
Note
The scanning process may take a while, depending on the complexity of the scan.
To temporarily stop the scanning process, just click Pause. You will have to click
Resume to resume scanning.
You can stop scanning anytime you want by clicking Stop&Yes. You will go directly
to the last step of the wizard.
Wait for BitDefender to finish scanning.
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Step 2/3 - Select Actions
When the scanning is completed, a new window will appear, where you can see the
scan results.
Actions
You can see the number of issues affecting your system.
The infected objects are displayed in groups, based on the malware they are infected
with. Click the link corresponding to a threat to find out more information about the
infected objects.
You can choose an overall action to be taken for each group of issues or you can
select separate actions for each issue.
The following options can appear on the menu:
Action
Description
Take No Action
No action will be taken on the detected files.
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Action
Description
Disinfect
Disinfects infected files.
Delete
Deletes detected files.
Unhide
Makes hidden objects visible.
Click Continue to apply the specified actions.
Step 3/3 - View Results
When BitDefender finishes fixing the issues, the scan results will appear in a new
window.
Summary
You can see the results summary. The report file is automatically saved in the Logs
section from the Properties window of the respective task.
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Important
If required, please restart your system in order to complete the cleaning process.
Click Exit to close the results window.
BitDefender Could Not Solve Some Issues
In most cases BitDefender successfully disinfects the infected files it detects or it
isolates the infection. However, there are issues that cannot be solved.
In these cases, we recommend you to contact the BitDefender Support Team at
www.bitdefender.com. Our support representatives will help you solve the issues you
are experiencing.
BitDefender Detected Password-protected Items
The password-protected category includes two types of items: archives and installers.
They do not present a real threat to the security of the system unless they contain
infected files and only if executed.
To make sure that these items are clean:
■ If the password-protected item is an archive you protected with a password, extract
the files it contains and scan them separately. The easiest way to scan them is to
right-click them and select BitDefender Antivirus 2008 from the menu.
■ If the password-protected item is an installer, make sure that real-time protection
is enabled before you execute the installer. If the installer is infected, BitDefender
will detect and isolate the infection.
If you do not want these objects to be detected again by BitDefender you must add
them as exceptions to the scanning process. To add scan exceptions, click Settings
to open the settings console and then go to Antivirus > Exceptions . For more
information, please refer to Objects Excluded from Scanning.
BitDefender Detected Suspect Files
Suspect files are files detected by the heuristic analysis as potentially infected with
malware the signature of which has not been released yet.
If suspect files were detected during the scan, you will be requested to submit them
to the BitDefender Lab. Click OK to send these files to the BitDefender Lab for further
analysis.
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8.2.6. Viewing Scan Logs
To see the scan results after a task has run, right-click the task and select View Scan
Logs. The following window will appear:
Scan Logs
Here you can see the report files generated each time the task was executed.
For each file you are provided with information on the status of the logged scanning
process, the date and time when the scanning was performed and a summary of the
scanning results.
Two buttons are available:
■ Delete log - to delete the selected scan log.
■ Show log - to view the selected scan log. The scan log will open in your default
web browser.
Note
Also, to view or delete a file, right-click the file and select the corresponding option from
the shortcut menu.
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Click OK to save the changes and close the window. To run the task, just click Scan.
Scan Log Example
The following figure represents an example of a scan log:
Scan Log Example
The scan log contains detailed information about the logged scanning process, such
as scanning options, the scanning target, the threats found and the actions taken on
these threats.
8.3. Objects Excluded from Scanning
There are cases when you may need to exclude certain files from scanning. For
example, you may want to exclude an EICAR test file from on-access scanning or
.avi files from on-demand scanning.
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BitDefender allows excluding objects from on-access or on-demand scanning, or from
both. This feature is intended to decrease scanning times and to avoid interference
with your work.
Two types of objects can be excluded from scanning:
■ Paths - the file or the folder (including all the objects it contains) indicated by a
specified path will be excluded from scanning.
■ Extensions - all files having a specific extension will be excluded from scanning.
Note
The objects excluded from on-access scanning will not be scanned, no matter if they
are accessed by you or by an application.
To see and manage the objects excluded from scanning, click Antivirus>Exceptions
in the settings console. The following window will appear:
Exceptions
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You can see the objects (files, folders, extensions) that are excluded from scanning.
For each object you can see if it is excluded from on-access, on-demand scanning or
both.
Note
The exceptions specified here will NOT apply for contextual scanning.
To remove an entry from the table, select it and click the
Delete button.
To edit an entry from the table, select it and click the Edit button. A new window
will appear where you can change the extension or the path to be excluded and the
type of scanning you want them to be excluded from, as needed. Make the necessary
changes and click OK.
Note
You can also right-click an object and use the options on the shortcut menu to edit or
delete it.
You can click Discard to revert the changes made to the rule table, provided that you
have not saved them by clicking Apply.
8.3.1. Excluding Paths from Scanning
To exclude paths from scanning, click the Add button. You will be guided through
the process of excluding paths from scanning by the configuration wizard that will
appear.
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Step 1/3 - Select Object Type
Object Type
Select the option of excluding a path from scanning.
Click Next.
Step 2/3 - Specify Excluded Paths
Excluded Paths
To specify the paths to be excluded from scanning use either of the following methods:
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■ Click Browse, select the file or folder that you want to be excluded from scanning
and then click Add.
■ Type the path that you want to be excluded from scanning in the edit field and click
Add.
Note
If the provided path does not exist, an error message will appear. Click OK and check
the path for validity.
The paths will appear in the table as you add them. You can add as many paths as
you want.
To remove an entry from the table, select it and click the
Delete button.
Click Next.
Step 3/3 - Select Scanning Type
Scanning Type
You can see a table containing the paths to be excluded from scanning and the type
of scanning they are excluded from.
By default, the selected paths are excluded from both on-access and on-demand
scanning. To change when to apply the exception, click on the right column and select
the desired option from the list.
Click Finish.
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Click Apply to save the changes.
8.3.2. Excluding Extensions from Scanning
To exclude extensions from scanning, click the
Add button. You will be guided
through the process of excluding extensions from scanning by the configuration wizard
that will appear.
Step 1/3 - Select Object Type
Object Type
Select the option of excluding an extension from scanning.
Click Next.
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Step 2/3 - Specify Excluded Extensions
Excluded Extensions
To specify the extensions to be excluded from scanning use either of the following
methods:
■ Select from the menu the extension that you want to be excluded from scanning
and then click Add.
Note
The menu contains a list of all the extensions registered on your system. When you
select an extension, you can see its description, if available.
■ Type the extension that you want to be excluded from scanning in the edit field and
click Add.
The extensions will appear in the table as you add them. You can add as many
extensions as you want.
To remove an entry from the table, select it and click the
Delete button.
Click Next.
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Step 3/3 - Select Scanning Type
Scanning Type
You can see a table containing the extensions to be excluded from scanning and the
type of scanning they are excluded from.
By default, the selected extensions are excluded from both on-access and on-demand
scanning. To change when to apply the exception, click on the right column and select
the desired option from the list.
Click Finish.
Click Apply to save the changes.
8.4. Quarantine Area
BitDefender allows isolating the infected or suspicious files in a secure area, named
quarantine. By isolating these files in the quarantine, the risk of getting infected
disappears and, at the same time, you have the possibility to send these files for further
analysis to the BitDefender lab.
To see and manage quarantined files and to configure the quarantine settings, click
Antivirus>Quarantine in the settings console.
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Quarantine
8.4.1. Managing Quarantined Files
As you may notice, the Quarantine section contains a list of all the files that have
been isolated so far. Every file has enclosed its name, the name of the detected virus,
the path to its original location and the submission date.
Note
When the virus is in quarantine it can't do any harm, because they cannot be executed
or read.
To delete a selected file from quarantine, click the Remove button. If you want to
restore a selected file to its original location, click Restore.
You can send any selected file from the quarantine to the BitDefender Lab by clicking
Send.
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Contextual Menu. A contextual menu is available, allowing you to manage quarantined
files easily. The same options as those mentioned previously are available. You can
also select Refresh to refresh the Quarantine section.
8.4.2. Configuring Quarantine Settings
To configure the quarantine settings, click Settings. A new window will appear.
Quarantine Settings
Using the quarantine settings, you can set BitDefender to automatically perform the
following actions:
Delete old files. To automatically delete old quarantined files, check the corresponding
option. You must specify the number of days after which the quarantined files should
be deleted and frequency with which BitDefender should check for old files.
Note
By default, BitDefender will check for old files every day and delete files older than 10
days.
Delete duplicates. To automatically delete duplicate quarantined files, check the
corresponding option. You must specify the number of days between two consecutive
checks for duplicates.
Note
By default, BitDefender will check for duplicate quarantined files every day.
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Automatically submit files. To automatically submit quarantined files, check the
corresponding option. You must specify the frequency with which to submit files.
Note
By default, BitDefender will automatically submit quarantined files every 60 minutes.
Click OK to save the changes and close the window.
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9. Privacy Control
BitDefender monitors dozens of potential “hotspots” in your system where spyware
might act, and also checks any changes made to your system and software. It is
effective in blocking Trojan horses and other tools installed by hackers, who try to
compromise your privacy and send your personal information, like credit card numbers,
from your computer to the hacker.
BitDefender also scans the web sites you visit and alerts you if any phishing threat is
detected.
The Privacy Control section of this user guide contains the following topics:
■
■
■
■
■
■
■
Privacy Control Status
Advanced Settings - Identity Control
Advanced Settings - Registry Control
Advanced Settings - Cookie Control
Advanced Settings - Script Control
System Information
Antiphishing Toolbar
9.1. Privacy Control Status
To configure the Privacy Control and to view information regarding its activity, click
Privacy Control>Status in the settings console. The following window will appear:
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Privacy Control Status
9.1.1. Privacy Control
Important
To prevent data theft and protect your privacy keep the Privacy Control enabled.
The Privacy Control protects your computer using 5 important protection controls:
■ Identity Control - protects your confidential data by filtering all outgoing HTTP and
SMTP traffic according to the rules you create in the Identity section.
Note
At the bottom of the section you can see the Identity Control statistics.
■ Registry Control - asks for your permission whenever a program tries to modify a
registry entry in order to be executed at Windows start-up.
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■ Cookie Control - asks for your permission whenever a new website tries to set a
cookie.
■ Script Control - asks for your permission whenever a website tries to activate a
script or other active content.
To configure the settings for these controls click
Advanced Settings.
Configuring Protection Level
You can choose the protection level that better fits your security needs. Drag the slider
along the scale to set the appropriate protection level.
There are 3 protection levels:
Protection level
Description
Permissive
Only Registry control is enabled.
Default
Registry control and Identity Control are enabled.
Aggressive
Registry control, Identity Control and Script Control are
enabled.
You can customize the protection level by clicking Custom level. In the window that
will appear, select the protection controls you want to enable and click OK.
Click Default Level to position the slider at the default level.
9.1.2. Antiphishing Protection
Phishing is a criminal activity on the Internet that uses social engineering techniques
in order to trick people into giving away private information.
Most of the times, phishing attempts come down to sending mass e-mail messages
which falsely claim to come from an established, legitimate enterprise. These spoofed
messages are sent in the hope that at least a few of the receivers that match the profile
of the phishing target will be persuaded to divulge private information.
A phishing message usually presents an issue related to your online account. It tries
to convince you to click a link provided within the message to access a supposedly
legitimate web site (in fact, a forged one) where private information is requested. You
may be asked, for example, to confirm account information, such as username and
password, and to provide your bank account or social security number. Sometimes,
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to be more convincing, the message may pretend that your account has already been
or is threatened to be suspended if you do not use the link provided.
Phishing also makes use of spyware, such as Trojan keyloggers, to steal account
information directly from your computer.
The main phishing targets are customers of online payment services, such as eBay
and PayPal, as well as banks that offer online services. Recently, users of social
networking websites have also been targeted by phishing in order to obtain personal
identification data used for identity theft.
To be protected against phishing attempts when you are surfing the Internet, keep
Antiphishing enabled. In this way, BitDefender will scan each web site before you
access it and it will alert you of the existence of any phishing threat. A White List of
web sites that will not be scanned by BitDefender can be configured.
In order to easily manage antiphishing protection and the White List, use the
BitDefender Antiphishing toolbar integrated into Internet Explorer. For more information,
please refer to “Antiphishing Toolbar” (p. 102).
9.2. Advanced Settings - Identity Control
Keeping confidential data safe is an important issue that bothers us all. Data theft has
kept pace with the development of Internet communications and it makes use of new
methods of fooling people into giving away private information.
Identity Control helps you keep confidential data safe. It scans the HTTP or SMTP
traffic, or both, for certain strings that you have defined. If a match is found, the
respective web page or e-mail is blocked.
Multiuser support is provided so that no other user of the system can see the rules
you have configured.
The privacy rules can be configured in the Identity section. To access this section,
open the Advanced Privacy Control Settings window and click the Identity tab.
Note
To open the Advanced Privacy Control Settings window, click Privacy Control>Status
in the settings console and click Advanced Settings.
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Identity Control
9.2.1. Creating Identity Rules
The rules must be input manually (click the Add button and choose the parameters
for the rule). The configuration wizard will appear.
The configuration wizard comprises a 3 step procedure.
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Step 1/3 - Set Rule Type and Data
Set Rule Type and Data
Enter the name of the rule in the edit field.
You must set the following parameters:
■ Rule Type - choose the rule type (address, name, credit card, PIN, SSN etc).
■ Rule Data - type in the rule data.
Note
If you enter less than three characters, you will be prompted to validate the data. We
recommend you to enter at least three characters in order to avoid the mistaken
blocking of messages and web pages.
All of the data you enter is encrypted. For extra safety, do not enter all of the data you
wish to protect.
Click Next.
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Step 2/3 - Select Traffic
Select Traffic
Select the type of traffic you want BitDefender to scan. The following options are
available:
■ Scan HTTP - scans the HTTP (web) traffic and blocks the outgoing data that matches
the rule data.
■ Scan SMTP - scans the SMTP (mail) traffic and blocks the outgoing e-mail messages
that contain the rule data.
You can choose to apply the rule only if the rule data matches whole words or if the
rule data and the detected string case match.
Click Next.
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Step 3/3 - Describe Rule
Describe Rule
Enter a short description of the rule in the edit field.
Click Finish.
9.2.2. Defining Exceptions
There are cases when you need to define exceptions to specific identity rules. Let's
consider the case when you create a rule that prevents your credit card number from
being sent over HTTP (web). Whenever your credit card number is submitted on a
website from your user account, the respective page is blocked. If you want, for
example, to buy footwear from an online shop (which you know to be secure), you will
have to specify an exception to the respective rule.
To open the window where you can manage exceptions, click Exceptions.
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Exceptions
To add an exception, follow these steps:
1. Click Add to add a new entry in the table.
2. Double-click Specify allowed address and provide the web address or the mail
address that you want to add as exception.
3. Double-click Choose type and choose from the menu the option corresponding to
the type of address previously provided.
■ If you have specified a web address, select HTTP.
■ If you have specified an e-mail address, select SMTP.
To remove an exception from the list, select it and click Remove.
Click OK to save the changes.
9.2.3. Managing Rules
You can see the rules listed in the table.
To delete a rule, just select it and click the Delete button. To temporarily deactivate
a rule without deleting it, clear the corresponding checkbox.
To edit a rule select it and click the
appear.
Privacy Control
Edit button or double-click it. A new window will
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Here you can change the name, description
and parameters of the rule (type, data and
traffic). Click OK to save the changes.
Edit Rule
Click OK to save the changes and close the window.
9.3. Advanced Settings - Registry Control
A very important part of the Windows operating system is called the Registry. This
is where Windows keeps its settings, installed programs, user information and so on.
The Registry is also used to define which programs should be launched automatically
when Windows is started. Viruses often use this in order to be automatically launched
when the user restarts his computer.
Registry Control keeps an eye on the Windows Registry - this is again useful for
detecting Trojan horses. It will alert you whenever a program will try to modify a registry
entry in order to be executed at Windows start-up.
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You can deny this modification by clicking No or
you can allow it by clicking Yes.
If you want BitDefender to remember your answer,
check Always apply this action to this program.
In this way, a rule will be created and the same
action will be applied whenever this program tries
to modify a registry entry in order to be executed
at Windows start-up.
Registry Alert
Note
BitDefender will usually alert you when you install new programs that need to run after
the next startup of your computer. In most cases, these programs are legitimate and
can be trusted
Every rule that has been remembered can be accessed in the Registry section for
further fine-tuning. To access this section, open the Advanced Privacy Control
Settings window and click the Registry tab.
Note
To open the Advanced Privacy Control Settings window, click Privacy Control>Status
in the settings console and click Advanced Settings.
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Registry Control
You can see the rules created so far listed in the table.
To delete a rule, just select it and click the Delete button. To temporarily disable a
rule without deleting it, clear the corresponding check box.
To change the action of a rule, double-click the action field and select the appropriate
option from the menu.
Click OK to close the window.
9.4. Advanced Settings - Cookie Control
Cookies are a very common occurrence on the Internet. They are small files stored
on your computer. Websites create these cookies in order to keep track of specific
information about you.
Cookies are generally made to make your life easier. For example they can help the
website remember your name and preferences, so that you don't have to enter them
on every visit.
But cookies can also be used to compromise your privacy, by tracking your surfing
patterns.
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This is where Cookie Control helps. When enabled, Cookie Control will ask for your
permission whenever a new website tries to set a cookie:
You can see the name of the application that is
trying to send the cookie file.
Check Remember this answer option and click
Yes or No and a rule will be created, applied and
listed in the rules table. You will no longer be
notified the next time when you connect to the
same site.
Cookie Alert
This will help you to choose which websites you trust and which you don't.
Note
Because of the great number of cookies used on the Internet today, Cookie Control
can be quite bothersome to begin with. At first, it will ask a lot of questions about sites
trying to place cookies on your computer. As soon as you add your regular sites to the
rule-list, surfing will become as easy as before.
Every rule that has been remembered can be accessed in the Cookie section for
further fine-tuning. To access this section, open the Advanced Privacy Control
Settings window and click the Cookie tab.
Note
To open the Advanced Privacy Control Settings window, click Privacy Control>Status
in the settings console and click Advanced Settings.
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Cookie Control
You can see the rules created so far listed in the table.
Important
The rules are listed in order of their priority starting from the top, meaning the first rule
has the highest priority. Drag&drop rules in order to change their priority.
To delete a rule, just select it and click the Delete button. To modify a parametre
of a rule just double click its field and make the desired modification. To temporarily
deactivate a rule without deleting it, clear the corresponding checkbox.
The rules can be input automatically (through the alert window) or manually (click the
Add button and choose the parameters for the rule). The configuration wizard will
appear.
9.4.1. Configuration Wizard
The configuration wizard is a 1 step procedure.
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Step 1/1 - Select Address, Action and Direction
Select Address, Action and Direction
You can set the parameters:
■ Domain address - type in the domain on which the rule should apply.
■ Action - select the action of the rule.
Action
Description
Permit
The cookies on that domain will execute.
Deny
The cookies on that domain will not execute.
■ Direction - select the traffic direction.
Type
Description
Outgoing
The rule applies only for the cookies that are sent out back
to the connected site.
Incoming
The rule applies only for the cookies that are received from
the connected site.
Both
The rule applies in both directions.
Click Finish.
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Note
You can accept cookies but never return them by setting the action to Deny and the
direction to Outgoing.
Click OK to save the changes and close the window.
9.5. Advanced Settings - Script Control
Scripts and other codes such as ActiveX controls and Java applets, which are used
to create interactive web pages, can be programmed to have harmful effects. ActiveX
elements, for example, can gain total access to your data and they can read data from
your computer, delete information, capture passwords and intercept messages while
you're online. You should only accept active content from sites you fully know and
trust.
BitDefender lets you choose to run these elements or to block their execution.
With Script Control you will be in charge of which websites you trust and which you
don't. BitDefender will ask you for permission whenever a website tries to activate a
script or other active content:
You can see the name of the resource.
Check Remember this answer option and click
Yes or No and a rule will be created, applied and
listed in the rules table. You will no longer be
notified when the same site tries to send you active
content.
Script Alert
Every rule that has been remembered can be accessed in the Script section for further
fine-tuning. To access this section, open the Advanced Privacy Control Settings
window and click the Script tab.
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Note
To open the Advanced Privacy Control Settings window, click Privacy Control>Status
in the settings console and click Advanced Settings.
Script Control
You can see the rules created so far listed in the table.
Important
The rules are listed in order of their priority starting from the top, meaning the first rule
has the highest priority. Drag&drop rules in order to change their priority.
To delete a rule, just select it and click the Delete button. To modify a parametre
of a rule just double click its field and make the desired modification. To temporarily
deactivate a rule without deleting it, clear the corresponding checkbox.
The rules can be input automatically (through the alert window) or manually (click the
Add button and choose the parameters for the rule). The configuration wizard will
appear.
9.5.1. Configuration Wizard
The configuration wizard is a 1 step procedure.
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Step 1/1 - Select Address and Action
Select Address and Action
You can set the parameters:
■ Domain address - type in the domain on which the rule should apply.
■ Action - select the action of the rule.
Action
Description
Permit
The scripts on that domain will execute.
Deny
The scripts on that domain will not execute.
Click Finish.
Click OK to save the changes and close the window.
9.6. System Information
BitDefender allows you to view, from a single location, all system settings and the
applications registered to run at startup. In this way, you can monitor the activity of
the system and of the applications installed on it as well as identify possible system
infections.
To obtain system information, click Privacy Control>System Info in the settings
console. The following window will appear:
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System Information
The list contains all the items loaded when starting the system as well as the items
loaded by different applications.
Three buttons are available:
■ Remove - deletes the selected item. You must click Yes to confirm your choice.
Note
If you do not want to be prompted again to confirm your choice during the current
session, check Don't ask me again this session.
■ Go to - opens a window where the selected item is placed (the Registry for
example).
■ Refresh - re-opens the System Info section.
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Note
Depending on the selected item, one or both of the Remove or Go to buttons may not
appear.
9.7. Antiphishing Toolbar
BitDefender protects you against phishing attempts when you are surfing the Internet.
It scans the accessed web sites and alerts you if there are any phishing threats. A
White List of web sites that will not be scanned by BitDefender can be configured.
You can easily and efficiently manage antiphishing protection and the White List using
the BitDefender Antiphishing toolbar integrated into Internet Explorer.
The antiphishing toolbar, represented by the BitDefender icon, is located on the
topside of Internet Explorer. Click it in order to open the toolbar menu.
Note
If you cannot see the toolbar, open the View menu, point to Toolbars and check
BitDefender Toolbar.
Antiphishing Toolbar
The following commands are available on the toolbar menu:
■ Enable / Disable - enables / disables the BitDefender Antiphishing toolbar.
Note
If you choose to disable the antiphishing toolbar, you will no longer be protected
against phishing attempts.
■ Settings - opens a window where you can specify the antiphishing toolbar's settings.
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The following options are available:
• Enable Scanning - enables antiphishing scanning.
• Ask before adding to whitelist - prompts you before adding a web site to the
White List.
■ Add to White List - adds the current web site to the White List.
Note
Adding a site to the White List means that BitDefender will not scan the site for
phishing attempts anymore. We recommend you to add to the White List only sites
that you fully trust.
■ View White List - opens the White List.
You can see the list of all the web sites that are not checked by the BitDefender
antiphishing engines.
If you want to remove a site from the White List so that you can be notified about
any existing phishing threat on that page, click the Remove button next to it.
You can add the sites that you fully trust to the White List, so that they will not be
scanned by the antiphishing engines anymore. To add a site to the White List,
provide its address in the corresponding field and click Add.
■ Help - opens the help file.
■ About - opens a window where you can see information about BitDefender and
where to look for help in case something unexpected appears.
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10. Update
New malware is found and identified every day. This is why it is very important to keep
BitDefender up to date with the latest malware signatures.
If you are connected to the Internet through broadband or DSL, BitDefender takes
care of this itself. By default, it checks for updates when you turn on your computer
and every hour after that.
If an update was detected, depending on the options set in the Automatic Update
Settings section, you will be asked to confirm the update or the update will be made
automatically.
The update process is performed on the fly, meaning that the files to be updated are
replaced progressively. In this way, the update process will not affect product operation
and, at the same time, any vulnerability will be excluded.
Updates come in the following ways:
■ Updates for the antivirus engines - as new threats appear, the files containing
virus signatures must be updated to ensure permanent up-to-date protection against
them. This update type is also known as Virus Definitions Update.
■ Updates for the antispyware engines - new spyware signatures will be added to
the database. This update type is also known as Antispyware Update.
■ Product upgrades - when a new product version is released, new features and
scan techniques are introduced to the effect of improving the product's performance.
This update type is also known as Product Update.
The Update section of this user guide contains the following topics:
■ Automatic Update
■ Update Settings
10.1. Automatic Update
To see update-related information and perform automatic updates, click
Update>Update in the settings console. The following window will appear:
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Automatic Update
Here you can see when the last check for updates and the last update were performed,
as well as information about the last update performed (if successful or the errors that
occurred). Also, information about the current engine version and the number of
signatures is displayed.
You can get the malware signatures of your BitDefender by clicking Show Virus
List. A HTML file that contains all the available signatures will be created and opened
in a web browser. You can search through the database for a specific malware
signature or click BitDefender Virus List to go to the online BitDefender signature
database.
If you open this section during an update, you can see the download status.
Important
To be protected against the latest threats keep the Automatic Update enabled.
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10.1.1. Requesting an Update
The automatic update can be done anytime you want by clicking
update is also known as Update by user request.
Update Now. This
The Update module will connect to the BitDefender update server and will verify if
any update is available. If an update was detected, depending on the options set in
the Manual Update Settings section, you will be asked to confirm the update or the
update will be made automatically.
Important
It may be necessary to restart the computer when you have completed the update. We
recommend doing it as soon as possible.
Note
If you are connected to the Internet through a dial-up connection, then it is recommended
to regularly update BitDefender by user request.
10.1.2. Disabling Automatic Update
If you want to disable automatic update, a warning window will appear.
Disable Automatic Update
You must confirm your choice by selecting from the menu how long you want the
automatic update to be disabled. You can disable the automatic update for 5, 15 or
30 minutes, for an hour, permanently or until the system restart.
Warning
This is a critical security issue. We recommend you to disable automatic update for as
little time as possible. If BitDefender is not updated regularly, it will not be able to protect
you against the latest threats.
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10.2. Update Settings
The updates can be performed from the local network, over the Internet, directly or
through a proxy server. By default, BitDefender will check for updates every hour,
over the Internet, and install the available updates without alerting you.
To configure the update settings and manage proxies, click Update>Settings in the
settings console. The following window will appear:
Update Settings
The update settings are grouped into 4 categories (Update Location Settings,
Automatic Update Settings, Manual Update Settings and Advanced Settings).
Each category will be described separately.
10.2.1. Setting Update Locations
To set the update locations, use the options from the Update Location Settings
category.
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Note
Configure these settings only if you are connected to a local network that stores
BitDefender malware signatures locally or if you connect to the Internet through a proxy
server.
For more reliable and faster updates, you can configure two update locations: a
Primary update location and an Alternate update location. By default, these
locations are the same: http://upgrade.bitdefender.com.
To modify one of the update locations, provide the URL of the local mirror in the URL
field corresponding to the location you want to change.
Note
We recommend you to set as primary update location the local mirror and to leave the
alternate update location unchanged, as a fail-safe plan in case the local mirror becomes
unavailable.
In case the company uses a proxy server to connect to the Internet, check Use proxy
and then click Manage proxies to configure the proxy settings.
Note
For more information, please refer to “Managing Proxies” (p. 110)
10.2.2. Configuring Automatic Update
To configure the update process performed automatically by BitDefender, use the
options in the Automatic Update Settings category.
You can specify the number of hours between two consecutive checks for updates in
the Time interval field. By default, the update time interval is set to 1 hour.
To specify how the automatic update process should be performed, select one of the
following options:
■ Silent update - BitDefender automatically downloads and implements the update.
■ Prompt before downloading updates - every time an update is available, you will
be prompted before downloading it.
Note
You will be prompted before updates are downloaded even if you exit the Security
Center.
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■ Prompt before installing updates - every time an update was downloaded, you
will be prompted before installing it.
Note
You will be prompted before updates are installed even if you exit the Security Center.
10.2.3. Configuring Manual Update
To specify how the manual update (update by user request) should be performed,
select one of the following options in the Manual Update Settings category:
■ Silent update - the manual update will be performed automatically in the background,
without user intervention.
■ Prompt before downloading updates - every time an update is available, you will
be prompted before downloading it.
Note
You will be prompted before updates are downloaded even if you exit the Security
Center.
10.2.4. Configuring Advanced Settings
To prevent the BitDefender update process from interfering with your work, configure
the options in the Advanced Settings category:
■ Wait for reboot, instead of prompting - If an update requires a reboot, the product
will keep working with the old files until the system is rebooting. The user will not
be prompted for rebooting, therefore the BitDefender update process will not interfere
with the user’s work.
■ Don't update if scan is in progress - BitDefender will not update if a scan process
is running. This way, the BitDefender update process will not interfere with the scan
tasks.
Note
If BitDefender is updated while a scan is in progress, the scan process will be aborted.
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■ Don't update if game mode is on - BitDefender will not update if the game mode
is turned on. In this way, you can minimize the product’s influence on system
performance during games.
10.2.5. Managing Proxies
If your company uses a proxy server to connect to the Internet, you must specify the
proxy settings in order for BitDefender to update itself. Otherwise, it will use the proxy
settings of the administrator that installed the product or of the current user's default
browser, if any.
Note
The proxy settings can be configured only by users with administrative rights on the
computer or by power users (users who know the password to the product settings).
To manage the proxy settings, click Manage proxies. The Proxy Manager window
will appear.
Proxy Manager
There are three sets of proxy settings:
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■ Administrator proxy settings (detected at install time) - proxy settings detected
on the administrator’s account during installation and which can be configured only
if you are logged on to that account. If the proxy server requires a username and a
password, you must specify them in the corresponding fields.
■ Current user proxy settings (from default browser) - proxy settings of the current
user, extracted from the default browser. If the proxy server requires a username
and a password, you must specify them in the corresponding fields.
Note
The supported web browsers are Internet Explorer, Mozilla Firefox and Opera. If you
use another browser by default, BitDefender will not be able to obtain the proxy
settings of the current user.
■ Your own set of proxy settings - proxy settings that you can configure if you are
logged in as an administrator.
The following settings must be specified:
• Address - type in the IP of the proxy server.
• Port - type in the port BitDefender uses to connect to the proxy server.
• Username - type in a user name recognized by the proxy.
• Password - type in the valid password of the previously specified user.
When trying to connect to the Internet, each set of proxy settings is tried at a time,
until BitDefender manages to connect.
First, the set containing your own proxy settings will be used to connect to the Internet.
If it does not work, the proxy settings detected at installation time will be tried next.
Finally, if those do not work either, the proxy settings of the current user will be taken
from the default browser and used to connect to the Internet.
Click OK to save the changes and close the window.
Click Apply to save the changes or click Default to load the default settings.
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11. Overview
BitDefender Antivirus 2008 comes with a bootable CD (BitDefender Rescue CD)
capable to scan and disinfect all existing hard drives before your operating system
starts.
You should use BitDefender Rescue CD any time your operating system is not working
properly because of virus infections. That usually happens when you don't use an
antivirus product.
The update of the virus signatures is made automatically, without user intervention
each time you start the BitDefender Rescue CD.
BitDefender Rescue CD is a BitDefender re-mastered Knoppix distribution, which
integrates the latest BitDefender for Linux security solution into the GNU/Linux Knoppix
Live CD, offering a desktop antivirus which can scan and disinfect existing hard drives
(including Windows NTFS partitions). At the same time, BitDefender Rescue CD can
be used to restore your valuable data when you cannot boot Windows.
Note
BitDefender
Rescue
CD
can
be
http://download.bitdefender.com/rescue_cd/
downloaded
from
this
location:
11.1. System Requirements
Before booting BitDefender Rescue CD, you must first verify if your system meets the
following requirements.
Processor type
x86 compatible, minimum 166 MHz, but do not expect a great performance in
this case. An i686 generation processor, at 800MHz, would make a better choice.
Memory
Minimum 512 MB of RAM Memory (1 GB recommended)
CD-ROM
BitDefender Rescue CD runs from a CD-ROM, therefore a CD-ROM and a BIOS
capable to boot from it is required.
Internet connection
Although BitDefender Rescue CD will run with no Internet connection, the update
procedures will require an active HTTP link, even through some proxy server.
Therefore, for an up to date protection, the Internet connection is a MUST.
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Graphical resolution
Standard SVGA-compatible graphics card.
11.2. Included Software
BitDefender Rescue CD includes the following software packages.
Xedit
This is a text file editor.
Vim
This is a powerful text file editor, containing syntax highlighting, a GUI, and much
more. For more information, please refer to the Vim homepage.
Xcalc
This is a calculator.
RoxFiler
RoxFiler is a fast and powerful graphical file manager.
For more information, please refer to the RoxFiler homepage.
MidnightCommander
GNU Midnight Commander (mc) is a text-mode file manager.
For more information, please refer to the MC homepage.
Pstree
Pstree displays running processes.
Top
Top displays Linux tasks.
Xkill
Xkill kills a client by its X resources.
Partition Image
Partition Image helps you save partitions in the EXT2, Reiserfs, NTFS, HPFS,
FAT16, and FAT32 file system formats to an image file. This program can be
useful for backup purposes.
For more information, please refer to the Partimage homepage.
GtkRecover
GtkRecover is a GTK version of the console program recover. It helps you recover
a file.
For more information, please refer to the GtkRecover homepage.
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ChkRootKit
ChkRootKit is a tool that helps you scan your computer for rootkits.
For more information, please refer to the ChkRootKit homepage.
Nessus Network Scanner
Nessus is a remote security scanner for Linux, Solaris, FreeBSD, and Mac OS
X.
For more information, please refer to the Nessus homepage.
Iptraf
Iptraf is an IP Network Monitoring Software.
For more information, please refer to the Iptraf homepage.
Iftop
Iftop displays bandwidth usage on an interface.
For more information, please refer to the Iftop homepage.
MTR
MTR is a network diagnostic tool.
For more information, please refer to the MTR homepage.
PPPStatus
PPPStatus displays statistics about the incoming and outgoing TCP/IP traffic.
For more information, please refer to the PPPStatus homepage.
Wavemon
Wavemon is a monitoring application for wireless network devices.
For more information, please refer to the Wavemon homepage.
USBView
USBView displays information about devices connected to the USB bus.
For more information, please refer to the USBView homepage.
Pppconfig
Pppconfig helps automatically setting up a dial up ppp connection.
DSL/PPPoe
DSL/PPPoe configures a PPPoE (ADSL) connection.
I810rotate
I810rotate toggles the video output on i810 hardware using i810switch(1).
For more information, please refer to the I810rotate homepage.
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Mutt
Mutt is a powerful text-based MIME mail client.
For more information, please refer to the Mutt homepage.
Mozilla Firefox
Mozilla Firefox is a well-known web browser.
For more information, please refer to the Mozilla Firefox homepage.
Elinks
Elinks is a text mode web browser.
For more information please refer to the Elinks homepage.
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12. BitDefender Rescue CD Howto
This chapter contains information on how to start and stop the BitDefender Rescue
CD, scan your computer for malware as well as save data from your compromised
Windows PC to a removable device. However, by using the software applications that
come with the CD, you can do many tasks the description of which goes far beyond
the scope of this user's guide.
12.1. Start BitDefender Rescue CD
To start the CD, set up the BIOS of your computer to boot off the CD, put the CD in
the drive and reboot the computer. Make sure that your computer can boot from CD.
Wait until the next screen shows up and follow the on-screen instructions to start
BitDefender Rescue CD.
Boot Splash Screen
At the boot time the update of the virus signatures is made automatically. This may
take a while.
When the boot process has finished you will see the next desktop. You may now start
using BitDefender Rescue CD.
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The Desktop
12.2. Stop BitDefender Rescue CD
You can safely shut down your computer by selecting Exit from
the BitDefender Rescue CD contextual menu (right-click to open
it) or by issuing the halt command in a terminal.
Choose "EXIT"
When BitDefender Rescue CD has successfully closed all programs it will show a
screen like the following image. You may remove the CD in order to boot from your
hard drive. Now it's ok to turn off your computer or to reboot it.
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Wait for this message when shutting down
12.3. How do I perform an antivirus scan?
A wizard will appear when the boot process has finished and allow you to full scan
your computer. All you have to do is click the Start button.
Note
If your screen resolution isn't high enough, you will be asked to start scanning in
text-mode.
Follow the three-step guided procedure to complete the scanning process.
1. You can see the scan status and statistics (scanning speed, elapsed time, number
of scanned / infected / suspicious / hidden objects and other).
Note
The scanning process may take a while, depending on the complexity of the scan.
2. You can see the number of issues affecting your system.
The issues are displayed in groups. Click the "+" box to open a group or the "-" box
to close a group.
You can choose an overall action to be taken for each group of issues or you can
select separate actions for each issue.
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3. You can see the results summary.
If you want to scan certain directory only, do as follow:
Browse your folders, right-click a file or directory and select Send to. Then choose
BitDefender Scanner.
Or you can issue the next command as root, from a terminal. The BitDefender
Antivirus Scanner will start with the selected file or folder as default location to scan.
# bdscan /path/to/scan/
12.4. How do I update BitDefender over a proxy?
If there is a proxy server between your computer and the Internet, some configurations
were to be done in order to update the virus signatures.
To update BitDefender over a proxy just follow these steps:
1.
2.
3.
4.
Right -click the Desktop. The BitDefender Rescue CD contextual menu will appear.
Select Terminal (as root).
Type the command: cd /ramdisk/BitDefender-scanner/etc.
Type the command: mcedit bdscan.conf to edit this file by using GNU Midnight
Commander (mc).
5. Uncomment the following line: #HttpProxy = (just delete the # sign) and specify
the domain, username, password and server port of the proxy server. For example,
the respective line must look like this:
HttpProxy = myuser:[email protected]:8080
6. Press F2 to save the current file, confirm saving, and then press F10 to close it.
7. Type the command: bdscan update.
12.5. How do I save my data?
Let's assume that you cannot start your Windows PC due to some unknown issues.
At the same time, you desperately need to access some important data from your
computer. This is where BitDefender Rescue CD comes in handy.
To save your data from the computer to a removable device, such as an USB memory
stick, just follow these steps:
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1. Put the BitDefender Rescue CD in the CD drive, the memory stick into the USB
drive and then restart the computer.
2. Wait until BitDefender Rescue CD finishes booting. The following window will appear.
Desktop Screen
3. Double-click the partition where the data you want to save is located (e.g. [sda3]).
Note
When working with BitDefender Rescue CD, you will deal with Linux-type partition
names. So, [sda1] will probably correspond to the (C:) Windows-type partition,
[sda3] to (F:), and [sdb1] to the memory stick.
4. Browse your folders and open the desired directory. For instance, MyData which
contains Movies, Music and E-books sub-directories.
5. Right-click the desired directory and select Copy. The following window will appear.
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Saving Data
6. Type /media/sdb1/ into the corresponding textbox and click Copy.
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Getting Help
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13. Support
As a valued provider, BitDefender strives to provide its customers with an unparalleled
level of fast and accurate support. The Support Center (which you can contact at the
address provided below) continually keeps up with the latest threats. This is where all
of your questions are answered in a timely manner.
With BitDefender, dedication to saving customers’ time and money by providing the
most advanced products at the fairest prices has always been a top priority. Moreover,
we believe that a successful business is based on good communication and
commitment to excellence in customer support.
You are welcome to ask for support at [email protected] at any time. For a
prompt response, please include in your email as many details as you can about your
BitDefender, your system and describe the problem you have encountered as
accurately as possible.
13.1. BitDefender Knowledge Base
The BitDefender Knowledge Base is an online repository of information about the
BitDefender products. It stores, in an easily accessible format, reports on the results
of the ongoing technical support and bugfixing activities of the BitDefender support
and development teams, along with more general articles about virus prevention, the
management of BitDefender solutions with detailed explanations, and many other
articles.
The BitDefender Knowledge Base is open to the public and freely searchable. The
extensive information it contains is yet another means of providing BitDefender
customers with the technical knowledge and insight they need. All valid requests for
information or bug reports coming from BitDefender clients eventually find their way
into the BitDefender Knowledge Base, as bugfix reports, workaround cheatsheets or
informational articles to supplement product helpfiles.
The BitDefender Knowledge Base is available any time at http://kb.bitdefender.com.
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13.2. Asking for Help
13.2.1. Go to Web Self Service
Got a question? Our security experts are available to help you 24/7 via phone, email
or chat at no additional cost.
Please, follow the links below:
English
http://www.bitdefender.com/site/KnowledgeBase/browseProducts/2194/
German
http://www.bitdefender.com/de/KnowledgeBase/browseProducts/2194/
French
http://www.bitdefender.com/fr/KnowledgeBase/browseProducts/2194/
Romanian
http://www.bitdefender.com/ro/KnowledgeBase/browseProducts/2194/
Spanish
http://www.bitdefender.com/es/KnowledgeBase/browseProducts/2194/
13.2.2. Open a support ticket
If you want to open a support ticket and receive help via email, just follow one of these
links:
English: http://www.bitdefender.com/site/Main/contact/1/
German: http://www.bitdefender.de/site/Main/contact/1/
French: http://www.bitdefender.fr/site/Main/contact/1/
Romanian: http://www.bitdefender.ro/site/Main/contact/1/
Spanish: http://www.bitdefender.es/site/Main/contact/1/
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13.3. Contact Information
Efficient communication is the key to a successful business. During the past 10 years
BITDEFENDER has established an unquestionable reputation by constantly striving
for better communication so as to exceed the expectations of our clients and partners.
Should you have any questions, do not hesitate to contact us.
13.3.1. Web Addresses
Sales department: [email protected]
Technical support: [email protected]
Documentation: [email protected]
Partner Program: [email protected]
Marketing: [email protected]
Media Relations: [email protected]
Job Opportunities: [email protected]
Virus Submissions: [email protected]
Spam Submissions: [email protected]
Report Abuse: [email protected]
Product web site: http://www.bitdefender.com
Product ftp archives: ftp://ftp.bitdefender.com/pub
Local distributors: http://www.bitdefender.com/partner_list
BitDefender Knowledge Base: http://kb.bitdefender.com
13.3.2. Branch Offices
The BitDefender offices are ready to respond to any inquiries regarding their areas of
operation, both in commercial and in general matters. Their respective addresses and
contacts are listed below.
U.S.A
BitDefender, LLC
6301 NW 5th Way, Suite 3500
Fort Lauderdale, Florida 33309
Web: http://www.bitdefender.com
Technical support:
■ E-mail: [email protected]
■ Phone:
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• 1-888-868-1873 (Registered Users Only; accessible in United States only)
• 1-954-776-6262 (Registered Users Only)
Customer Service:
■ E-mail: [email protected]
■ Phone:
• 1-888-868-1873 (Registered Users Only; accessible in United States only)
• 1-954-776-6262 (Registered Users Only)
Germany
BitDefender GmbH
Headquarter Western Europe
Karlsdorferstrasse 56
88069 Tettnang
Germany
Tel: +49 7542 9444 60
Fax: +49 7542 9444 99
Email: [email protected]
Sales: [email protected]
Web: http://www.bitdefender.com
Technical Support: [email protected]
UK and Ireland
One Victoria Square
Birmingham
B1 1BD
Tel: +44 207 153 9959
Fax: +44 845 130 5069
Email: [email protected]
Sales: [email protected]
Web: http://www.bitdefender.co.uk
Technical support: [email protected]
Spain
Constelación Negocial, S.L
C/ Balmes 195, 2a planta, 08006
Barcelona
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Soporte técnico: [email protected]
Ventas: [email protected]
Phone: +34 932189615
Fax: +34 932179128
Sitio web del producto: http://www.bitdefender-es.com
Romania
BITDEFENDER
5th Fabrica de Glucoza St.
Bucharest
Technical support: [email protected]
Sales: [email protected]
Phone: +40 21 4085600
Fax: +40 21 2330763
Product web site: http://www.bitdefender.com
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Glossary
ActiveX
ActiveX is a model for writing programs so that other programs and the operating
system can call them. ActiveX technology is used with Microsoft Internet Explorer
to make interactive Web pages that look and behave like computer programs,
rather than static pages. With ActiveX, users can ask or answer questions, use
push buttons, and interact in other ways with the Web page. ActiveX controls are
often written using Visual Basic.
Active X is notable for a complete lack of security controls; computer security
experts discourage its use over the Internet.
Adware
Adware is often combined with a host application that is provided at no charge
as long as the user agrees to accept the adware. Because adware applications
are usually installed after the user has agreed to a licensing agreement that states
the purpose of the application, no offense is committed.
However, pop-up advertisements can become an annoyance, and in some cases
degrade system performance. Also, the information that some of these applications
collect may cause privacy concerns for users who were not fully aware of the
terms in the license agreement.
Archive
A disk, tape, or directory that contains files that have been backed up.
A file that contains one or more files in a compressed format.
Backdoor
A hole in the security of a system deliberately left in place by designers or
maintainers. The motivation for such holes is not always sinister; some operating
systems, for example, come out of the box with privileged accounts intended for
use by field service technicians or the vendor's maintenance programmers.
Boot sector
A sector at the beginning of each disk that identifies the disk's architecture (sector
size, cluster size, and so on). For startup disks, the boot sector also contains a
program that loads the operating system.
Boot virus
A virus that infects the boot sector of a fixed or floppy disk. An attempt to boot
from a diskette infected with a boot sector virus will cause the virus to become
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active in memory. Every time you boot your system from that point on, you will
have the virus active in memory.
Browser
Short for Web browser, a software application used to locate and display Web
pages. The two most popular browsers are Netscape Navigator and Microsoft
Internet Explorer. Both of these are graphical browsers, which means that they
can display graphics as well as text. In addition, most modern browsers can
present multimedia information, including sound and video, though they require
plug-ins for some formats.
Command line
In a command line interface, the user types commands in the space provided
directly on the screen using command language.
Cookie
Within the Internet industry, cookies are described as small files containing
information about individual computers that can be analyzed and used by
advertisers to track your online interests and tastes. In this realm, cookie
technology is still being developed and the intention is to target ads directly to
what you've said your interests are. It's a double-edge sword for many people
because on one hand, it's efficient and pertinent as you only see ads about what
you're interested in. On the other hand, it involves actually "tracking" and
"following" where you go and what you click. Understandably so, there is a debate
over privacy and many people feel offended by the notion that they are viewed
as a "SKU number" (you know, the bar code on the back of packages that gets
scanned at the grocery check-out line). While this viewpoint may be extreme, in
some cases it is accurate.
Disk drive
It's a machine that reads data from and writes data onto a disk.
A hard disk drive reads and writes hard disks.
A floppy drive accesses floppy disks.
Disk drives can be either internal (housed within a computer) or external (housed
in a separate box that connects to the computer).
Download
To copy data (usually an entire file) from a main source to a peripheral device.
The term is often used to describe the process of copying a file from an online
service to one's own computer. Downloading can also refer to copying a file from
a network file server to a computer on the network.
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E-mail
Electronic mail. A service that sends messages on computers via local or global
networks.
Events
An action or occurrence detected by a program. Events can be user actions, such
as clicking a mouse button or pressing a key, or system occurrences, such as
running out of memory.
False positive
Occurs when a scanner identifies a file as infected when in fact it is not.
Filename extension
The portion of a filename, following the final point, which indicates the kind of
data stored in the file.
Many operating systems use filename extensions, e.g. Unix, VMS, and MS-DOS.
They are usually from one to three letters (some sad old OSes support no more
than three). Examples include "c" for C source code, "ps" for PostScript, "txt" for
arbitrary text.
Heuristic
A rule-based method of identifying new viruses. This method of scanning does
not rely on specific virus signatures. The advantage of the heuristic scan is that
it is not fooled by a new variant of an existing virus. However, it might occasionally
report suspicious code in normal programs, generating the so-called "false
positive".
IP
Internet Protocol - A routable protocol in the TCP/IP protocol suite that is
responsible for IP addressing, routing, and the fragmentation and reassembly of
IP packets.
Java applet
A Java program which is designed to run only on a web page. To use an applet
on a web page, you would specify the name of the applet and the size (length
and width, in pixels) that the applet can utilize. When the web page is accessed,
the browser downloads the applet from a server and runs it on the user's machine
(the client). Applets differ from applications in that they are governed by a strict
security protocol.
For example, even though applets run on the client, they cannot read or write
data onto the client's machine. Additionally, applets are further restricted so that
they can only read and write data from the same domain that they are served
from.
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Macro virus
A type of computer virus that is encoded as a macro embedded in a document.
Many applications, such as Microsoft Word and Excel, support powerful macro
languages.
These applications allow you to embed a macro in a document, and have the
macro execute each time the document is opened.
Mail client
An e-mail client is an application that enables you to send and receive e-mail.
Memory
Internal storage areas in the computer. The term memory identifies data storage
that comes in the form of chips, and the word storage is used for memory that
exists on tapes or disks. Every computer comes with a certain amount of physical
memory, usually referred to as main memory or RAM.
Non-heuristic
This method of scanning relies on specific virus signatures. The advantage of the
non-heuristic scan is that it is not fooled by what might seem to be a virus, and
does not generate false alarms.
Packed programs
A file in a compression format. Many operating systems and applications contain
commands that enable you to pack a file so that it takes up less memory. For
example, suppose you have a text file containing ten consecutive space
characters. Normally, this would require ten bytes of storage.
However, a program that packs files would replace the space characters by a
special space-series character followed by the number of spaces being replaced.
In this case, the ten spaces would require only two bytes. This is just one packing
technique - there are many more.
Path
The exact directions to a file on a computer. These directions are usually described
by means of the hierarchical filing system from the top down.
The route between any two points, such as the communications channel between
two computers.
Phishing
The act of sending an e-mail to a user falsely claiming to be an established
legitimate enterprise in an attempt to scam the user into surrendering private
information that will be used for identity theft. The e-mail directs the user to visit
a Web site where they are asked to update personal information, such as
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passwords and credit card, social security, and bank account numbers, that the
legitimate organization already has. The Web site, however, is bogus and set up
only to steal the user’s information.
Polymorphic virus
A virus that changes its form with each file it infects. Since they have no consistent
binary pattern, such viruses are hard to identify.
Port
An interface on a computer to which you can connect a device. Personal
computers have various types of ports. Internally, there are several ports for
connecting disk drives, display screens, and keyboards. Externally, personal
computers have ports for connecting modems, printers, mice, and other peripheral
devices.
In TCP/IP and UDP networks, an endpoint to a logical connection. The port number
identifies what type of port it is. For example, port 80 is used for HTTP traffic.
Report file
A file that lists actions that have occurred. BitDefender maintains a report file
listing the path scanned, the folders, the number of archives and files scanned,
how many infected and suspicious files were found.
Rootkit
A rootkit is a set of software tools which offer administrator-level access to a
system. The term was first used for the UNIX operating systems and it referred
to recompiled tools which provided intruders administrative rights, allowing them
to conceal their presence so as not to be seen by the system administrators.
The main role of rootkits is to hide processes, files, logins and logs. They may
also intercept data from terminals, network connections or peripherals, if they
incorporate the appropriate software.
Rootkits are not malicious in nature. For example, systems and even some
applications hide critical files using rootkits. However, they are mostly used to
hide malware or to conceal the presence of an intruder into the system. When
combined with malware, rootkits pose a great threat to the integrity and the security
of a system. They can monitor traffic, create backdoors into the system, alter files
and logs and avoid detection.
Script
Another term for macro or batch file, a script is a list of commands that can be
executed without user interaction.
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Spam
Electronic junk mail or junk newsgroup postings. Generally known as any
unsolicited e-mail.
Spyware
Any software that covertly gathers user information through the user's Internet
connection without his or her knowledge, usually for advertising purposes. Spyware
applications are typically bundled as a hidden component of freeware or shareware
programs that can be downloaded from the Internet; however, it should be noted
that the majority of shareware and freeware applications do not come with
spyware. Once installed, the spyware monitors user activity on the Internet and
transmits that information in the background to someone else. Spyware can also
gather information about e-mail addresses and even passwords and credit card
numbers.
Spyware's similarity to a Trojan horse is the fact that users unwittingly install the
product when they install something else. A common way to become a victim of
spyware is to download certain peer-to-peer file swapping products that are
available today.
Aside from the questions of ethics and privacy, spyware steals from the user by
using the computer's memory resources and also by eating bandwidth as it sends
information back to the spyware's home base via the user's Internet connection.
Because spyware is using memory and system resources, the applications running
in the background can lead to system crashes or general system instability.
Startup items
Any files placed in this folder will open when the computer starts. For example,
a startup screen, a sound file to be played when the computer first starts, a
reminder calendar, or application programs can be startup items. Normally, an
alias of a file is placed in this folder rather than the file itself.
System tray
Introduced with Windows 95, the system tray is located in the Windows taskbar
(usually at the bottom next to the clock) and contains miniature icons for easy
access to system functions such as fax, printer, modem, volume, and more.
Double click or right click an icon to view and access the details and controls.
TCP/IP
Transmission Control Protocol/Internet Protocol - A set of networking protocols
widely used on the Internet that provides communications across interconnected
networks of computers with diverse hardware architectures and various operating
systems. TCP/IP includes standards for how computers communicate and
conventions for connecting networks and routing traffic.
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Trojan
A destructive program that masquerades as a benign application. Unlike viruses,
Trojan horses do not replicate themselves but they can be just as destructive.
One of the most insidious types of Trojan horse is a program that claims to rid
your computer of viruses but instead introduces viruses onto your computer.
The term comes from a story in Homer's Iliad, in which the Greeks give a giant
wooden horse to their foes, the Trojans, ostensibly as a peace offering. But after
the Trojans drag the horse inside their city walls, Greek soldiers sneak out of the
horse's hollow belly and open the city gates, allowing their compatriots to pour in
and capture Troy.
Update
A new version of a software or hardware product designed to replace an older
version of the same product. In addition, the installation routines for updates often
check to make sure that an older version is already installed on your computer;
if not, you cannot install the update.
BitDefender has it's own update module that allows you to manually check for
updates, or let it automatically update the product.
Virus
A program or piece of code that is loaded onto your computer without your
knowledge and runs against your will. Most viruses can also replicate themselves.
All computer viruses are manmade. A simple virus that can copy itself over and
over again is relatively easy to produce. Even such a simple virus is dangerous
because it will quickly use all available memory and bring the system to a halt.
An even more dangerous type of virus is one capable of transmitting itself across
networks and bypassing security systems.
Virus definition
The binary pattern of a virus, used by the antivirus program to detect and eliminate
the virus.
Worm
A program that propagates itself over a network, reproducing itself as it goes. It
cannot attach itself to other programs.
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