Download Avaya BCM Call Detail Recording System User's Manual

Enterprise Edge
Call Detail Recording
System Administration Guide
1-800-4 NORTEL
www.nortelnetworks.com
© 1999 Nortel Networks
P0908545 Issue 02
Contents
Introduction 7
Enterprise Edge Unified Manager 9
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
4 Contents
Components of the Report Options window 27
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Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Contents 5
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
6 Contents
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Index 69
Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Introduction
About Enterprise Edge Call Detail Recording
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Enterprise Edge Call Detail Recording System Administration Guide
8 Introduction
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SECURITY ALERT: Enterprise Edge Call Detail Recording provides
information such as the date and time of the call, digits dialed,
incoming call information and call time elapsed. This includes
sensitive and personal information such as telephone banking
numbers, credit card numbers and personal identification
numbers. Digits dialed are not maintained as confidential.
As System Administrator it is solely your responsibility to advise
the system users that their telephone dialing information can be
monitored and recorded.
Further, LAN based access to call records (passive or real time)
demands a greater emphasis on call record security. Limitations
and security arrangements can vary depending on the network
environment and how the customer administers and limits access
to the call records. Consult with the appropriate members of your
organization regarding the proper safeguards.
Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Enterprise Edge Unified Manager 9
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
10 Enterprise Edge Unified Manager
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Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Enterprise Edge Unified Manager 11
The Report Parameters window
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
12 Enterprise Edge Unified Manager
The Report Options window
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Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Enterprise Edge Unified Manager 13
The Market Parameters window
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
14 Enterprise Edge Unified Manager
The Prefix Bin Settings window
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Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Enterprise Edge Unified Manager 15
The Access Bin Settings and Suppress Length Settings window
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
16 Enterprise Edge Unified Manager
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P0908545 Issue 02
Enterprise Edge Unified Manager 17
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
18 Enterprise Edge Unified Manager
Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Configure Enterprise Edge Call Detail Recording 19
Configure Enterprise Edge Call Detail
Recording
Enterprise Edge keys
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
20 Configure Enterprise Edge Call Detail Recording
Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Components of the Report Parameters window 21
Components of the Report Parameters
window
Report formats and types
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
22 Components of the Report Parameters window
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Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Components of the Report Parameters window 23
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
24 Components of the Report Parameters window
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Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Components of the Report Parameters window 25
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
26 Components of the Report Parameters window
Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Components of the Report Options window 27
Components of the Report Options window
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
28 Components of the Report Options window
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P0908545 Issue 02
Components of the Market Parameters window 29
Components of the Market Parameters
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Market Parameters
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
30 Components of the Market Parameters window
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Enterprise Edge Call Detail Recording can produce incorrect
reports. Changing the Market Parameters can affect some Access
Bin Settings or Suppress Length Settings parameters. If you are
using a Call Accounting package to process reports, consult your
software vendor before you make any changes.
Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Components of the Prefix Bin Settings window 31
Components of the Prefix Bin Settings
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
32 Components of the Prefix Bin Settings window
Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Components of the Access Bin Settings and Suppress Length Settings window 33
Components of the Access Bin Settings and
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
34 Components of the Access Bin Settings and Suppress Length Settings window
Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
SL-1 reports 35
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
36 SL-1 reports
SL-1 report field definitions
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Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
SL-1 reports 37
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
38 SL-1 reports
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P0908545 Issue 02
Norstar reports 39
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
40 Norstar reports
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P0908545 Issue 02
Norstar reports 41
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Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Norstar reports 43
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STN = 7101
00:00:00
00:00:20
00:00:25
03/02/98
15:49:20
LINE = 0022
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03/02/98
15:50:00
FROM TRANSFER
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STN = 7169
P0908545 Issue 02
LINE = 0022
Enterprise Edge Call Detail Recording System Administration Guide
44 Norstar reports
Special station set numbers
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P0908545 Issue 02
Norstar reports 45
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
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P0908545 Issue 02
Norstar reports 47
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
48 Norstar reports
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Norstar reports 49
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50 Norstar reports
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Enterprise Edge Call Detail Recording System Administration Guide
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P0908545 Issue 02
Norstar reports 51
Real Time record format
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Enterprise Edge Call Detail Recording System Administration Guide
52 Norstar reports
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Enterprise Edge Call Detail Recording System Administration Guide
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P0908545 Issue 02
Norstar reports 55
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
56 Norstar reports
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P0908545 Issue 02
Install CDRClient Application 57
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
58 Install CDRClient Application
Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Call Detail Recording Display 59
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Enterprise Edge Call Detail Recording System Administration Guide
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P0908545 Issue 02
Call Record Security 61
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Enterprise Edge Call Detail Recording System Administration Guide
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Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Call Record Security 63
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
64 Call Record Security
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P0908545 Issue 02
Call Record Security 65
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P0908545 Issue 02
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P0908545 Issue 02
Enterprise Edge Call Detail Recording System Administration Guide
68 Glossary
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Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02
Index
F
A
Access Bin Settings and Suppress Length
Settings
accessing15
components of33
Account Bin Settings33
Apply system changes
Changes16
Auto Attendant
See Special station set numbers38;44
Busy
Norstar Direct Inward Dial45
Norstar Reports45
Norstar Target line45
I
C
Call connected48
Call information40
Clip File
accessing17
Commit
accessing16
Comprehensive
accesing9
Configuration
Enterprise Edge Call Detail Recording19
Connect Characters28
D
Date Format27
Descriptions52
Norstar Reports51
Real Time record55
Dialed number47
information28
Digit separator48
Direct Inward Dial45
Identification service47
K
Keys10
L
Language
Report22
Long distance
Prefix filter23;31
M
Market Parameters
accessing13
components of29
N
Norstar report50
Norstar Target line45
P
Enterprise Edge Call Detail Recording, about7
Enterprise Edge Unified Manager9
Management9
Resources9
Services9;10
System9
External call forward54
P0908545 Issue 02
H
Header Format27
Hospitality record7;8
Real Time56
Standard44
B
E
Feature Codes24
creating list25
using25
Field definitions50
CLID report40
Format
Date27
Header27
Pager
See Special station set numbers38;44
Physical lines
Norstar44
SL-138
Prefix Bin Settings
accessing14
components of31
Primary Rate Interface46
Printable line52
Programming
Enterprise Edge Call Detail Recording System Administration Guide
70 Index
Enterprise Edge Call Detail Recording
parameters19
R
Report filter23
Report format
Norstar22;39;40
Norstar All43
Norstar Real Time42
Norstar Standard39
SL-121;35
SL-1 CLID37
SL-1 field definitions36
SL-1 Report options36
SL-1 Standard37
Report language22
Report logs35
Report Options
accessing12
components of27
Report Parameters
accessing11
components of21
Report type
Norstar22;39
SL-121;35
Reports
Bearer capability46
Busy45
SL-135
Preport Parameters11
Report Options12;27
Report Parameters21
Summary10
Suppress Length Settings33
S
Special station set numbers
Auto Attendant38;44
Pager38;44
Summary
accessing10
Suppress Length Settings33
T
Target lines
SL-138
W
Windows
Access Bin Settings33
Access Bin Settings and Suppress Length
Settings15
Clip file17
Commit16
Comprehensive9
Market Parameters29
Market Parametes13
Prefix Bin Settings14;31
Enterprise Edge Call Detail Recording System Administration Guide
P0908545 Issue 02