Download BELGACOM Forum IPhone750 User manual
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Belgacom Forum™ IPhone 740 / 750 Belgacom Forum™ Phone 740 Belgacom Forum™ 700 First First User manual User manual How to use this guide Introduction Thank you for choosing a telephone from the Forum™ IPhone/Phone range manufactured by Belgacom. Your terminal has a new ergonomic layout for more effective communication. • Actions A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program • Keypad Lift the receiver. 2ab 5 c jkl ef 3d mno 6 Numeric keypad. your telephone, Hang up. Alphabetic keypad. a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section, 2 communication is even more convenient using the audio keys (loudspeaker, hands free), using the convenient alphabetic keypad, you can call your correspondents by name. Specific key on numeric keypad. • Navigator Move the navigation key up, down, to the left or to the right. Forum™ IPho ne 750 To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return to the telephone screens. • Display and display keys Smith John … • Audio keys Partial view of display.;. Loudspeaker, hands free. Display key. Adjustment “reduce”. Adjustment “increase”. • Programmable keys and icons • Other fixed keys Line key. Fixed key. Icon corresponding to key. MENU key/Info key. Preprogrammed function keys. The labels used in the documentation are default labels and can be modified by the installer. Voice mail access key. You will find the latest version of the manual on the site www.belgacom.be. Initializing your voice mailbox (option) When your phone has a mailbox, after pushing the mail-button, your phone will ask you to initialize your mailbox. Once personalized, this message will disappear. • Other symbols used Means that the function is accessible from the Menu page. light flashes enter your personal code then record your name according to voice guide instructions Means that the function is accessible from the Perso page. Means that the function is accessible from the Info page. Means that the function is subject to programming. Dial Free Number for any modification: 0800 44 500. These symbols can be supplemented by small icons or text. Your personal code is used to access your voice mailbox and to lock your telephone. You can always modify this (see chapter : Programming your telephone/Modifying your personal code). 3 How Contents Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6 1. 1.1 1.2 1.3 1.4 2. p.10 p.10 p.10 p.11 p.11 p.11 p.11 p.12 p.12 p.12 p.13 p.13 8. Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer a call to the voice mailbox of an absent party . . . . . . . . . . . . . . . . . . . . . . . . . . Three-way conference with internal and/or external correspondents (conference). . . . Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intrusion into an internal conversation (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 p.14 p.14 p.15 p.15 p.15 p.15 p.16 p.16 p.16 p.16 9. Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Personal assistant: reaching you with one number only (option) . . . . . . . . . . . . . . . . . . . Activate/disable the personal assistant (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting calls to your pager (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . Applying a selective diversion (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting all group calls (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18 p.18 p.18 p.18 p.19 p.19 p.19 p.19 p.19 p.19 p.20 p.20 10. Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming direct call keys (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming direct call keys (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Broadcasting background music on your loudspeaker (option) . . . . . . . . . . . . . . . . . . . . Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a Bluetooth® Wireless Technology handset (matching) . . . . . . . . . . . . . . . . . . Use of the Bluetooth® handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a Bluetooth® Wireless Technology headset (matching) . . . . . . . . . . . . . . . . . . Using a Bluetooth® Wireless Technology headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology . . . . . Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Open an agent session (login). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The four operating statuses of the agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the operating status of the set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Close the agent session (logout) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supervising group mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Initializing your voice mailbox (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a recorded message to a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Filtering calls using the voice mailbox (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . List with missing external calls and your displaying text-messages . . . . . . . . . . . . . . . . . . Message notification (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . During the call, record the communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27 p.27 p.27 p.28 p.28 p.28 p.28 p.28 p.28 p.29 p.29 p.29 p.29 p.29 p.30 p.30 p.30 p.31 p.31 p.32 p.32 p.32 p.32 p.32 p.32 p.33 p.33 p.33 p.33 Managing your charges (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34 10.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34 10.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p.34 10.3 Call duration restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34 11. Functions and corresponding codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.35 Use your mailbox (option). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 p.25 p.25 p.25 p.25 p.25 p.26 p.26 p.26 p.26 p.26 ACD : Agent set /Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32 9.1 9.2 9.3 9.4 9.5 9.6 9.7 9.8 9.9 9.10 Initiate a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17 Join a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17 Receiving supervised call ringing (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering the general bell (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manager/secretary filtering (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering briefly in place of the operator (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hunting groups (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling an internal correspondent on his/her pager (option) . . . . . . . . . . . . . . . . . . . . . . Answering a call on your pager (option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling a correspondent on his/her loudspeaker (option). . . . . . . . . . . . . . . . . . . . . . . . . Broadcasting a message on the loudspeakers of a station group (option) . . . . . . . . . . . . Modify the automated attendant welcome message remotely . . . . . . . . . . . . . . . . . . . . . Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27 8.1 8.2 8.3 8.4 8.5 8.6 8.7 8.8 8.9 8.10 8.11 8.12 8.13 8.14 8.15 8.16 8.17 8.18 8.19 Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 6. Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling back the last numbers dialled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . Call pick-up (option). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 'Meet me' conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17 4.1 4.2 5. p.7 p.8 p.8 p.9 During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 4. Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bluetooth® receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Some additional facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 7.10 Making a call / receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 3. 7. Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p.7 p.21 p.21 p.21 p.21 p.21 p.22 p.22 p.22 p.23 p.24 p.24 Annex Writing accented or special characters with the phone keyboard Guarantee and clauses 5 Getting to know your telephone Handset (possibility of a wireless handset Bluetooth® - Forum™ IPhone 750 only) Adjust the tilt of the screen Display and display keys Contains several lines and pages providing information on calls and the functions accessible via the 10 keys associated with the words on the screen. Indicator light Transfer icon: pressing the key next to this icon allows you to program or change the transfer function. • • Headset connected. Appointment programmed. Silent mode activated. Telephone locked. Flashing green: incoming call. Flashing red: alarm. Forum™ IPhone 750 Display keys: pressing a display key activates the function shown associated with it on the screen. Navigation OK key: used to validate your choices and options while programming or configuring. Left-right navigator: used to move from one page to another. Up-down navigator: used to scroll through the content of a page. Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation, provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens. Welcome screens Forum™ IPhone 750 Menu page: contains all functions and applications accessible via the keys associated with the words on the screen. Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. Socket for connecting headphones or a Hands-free / Loudspeaker unit Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc. Call display Alphabetic keypad Incoming call. Call in progress or outgoing call. Audio keys Hang-up key: to terminate a call. Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver. • Lit in hands-free mode or headset mode (short press). • Flashing in loudspeaker mode (long press). Call on hold*. Intercom/Mute key: • During a conversation: press this key so that your correspondent can no longer hear you. • Terminal idle: press this key to answer calls automatically without picking up the receiver. If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call. To adjust the loudspeaker or handset volume up or down Extension unit Left-right navigator: used to check calls. Function keys and programmable keys An extension unit can be fitted to your telephone. This provides additional keys which can be configured as function keys, line keys, call keys etc. To affix labels: push the holding strip of the unit backwards to you and lift it. Install the label under the keypad, in the housing designed for, and place the keypad back into position. 6 Guide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page. Pressing this key during a call displays the name or number of the caller. Messaging key to access various mail services If the key flashes, a new voice message or a new text message has been received. 'Redial' key: • to access the 'Redial' function(short press), • call back on the last 10 number dialled (long press). Programmable key (F1 and F2 keys): lit when the function associated with the key is activated. 1 Description of the screens and Bluetooth® handset Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the direct call keys (apart from those displayed by default). Other 1.1 Welcome screens Menu page: Perso page: Info page: Time and status icon Date Scroll bar: shows the position on a page Call forwarding icon: Stationary: no forwarding activated. Rotating: forwarding activated - blue: immediate forwarding - orange: forwarding if busy or absent (if the screen of your set is a colour screen) Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc. Displays the content of the page selected Menu page: contains all functions and applications accessible via the keys associated with the words on the screen. From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling back one of the last numbers or intercepting calls. Left-right navigator: used to move from one page to another. Up-down navigator: used to scroll through the content of a page. 7 Description of the screens and Bluetooth® handset 1 1.2 Call management screen Date Incoming call icon 1.3 Application screen Time and status icon Date Application name Time and status icon Call holding icon Pop-up display of functions accessible while the call is taking place Call in progress icon Application screen Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller. Events screen Application screen: displays information relevant to programming or configuring the telephone. Events screen: displays events connected to the programming or configuration operations in progress, confirmation, rejection, error, etc. Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). When a call is in progress, use the left-right navigator to look at held or incoming calls. Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are directly related to the status of the call consulted. For example, the transfer function will not be available between a call in progress or a held call and an incoming call. Back/Exit key: used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc. Depending on how the system is configured, the name or number of the caller is displayed on the screen. Pressing the 'i' key displays the name or number of the caller on the screen . If the number is displayed by default, pressing the 'i' key displays the name . If the name is displayed by default, pressing the 'i' key displays the number. Calls can also be managed from the Perso page. While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key associated with him. 8 Description of the screens and Bluetooth® handset 1 1.4 Bluetooth® receiver (Only available on Forum™ IPhone 750 set) • Presentation of the battery pack: Off-hook/On-hook and Volume/Mute keys 1 Indicator light Flashing green: correct operation. Green steady: handset charging. Orange flashing: battery charge low or handset outside coverage zone. Orange steady: malfunction. On-hook / Off-hook: press this key to answer or terminate a call Volume/Mute: • • short successive presses to change the handset volume level (3 levels) long press to ensure your correspondent no longer hears you 2 Location of the batteries • Installing or replacing the Bluetooth® handset battery • Lift up the battery cover If the Bluetooth® handset is on its base, you do not need to press the Off-hook/Onhook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset. • Slide out the battery holding part The battery recharges when the Bluetooth® handset is on its base. 9 Making a call / receiving a call 2 Other bc 2a 5 jkl 2.2 Making a call 2.1 3d bc ef 2a OR o mn 6 5 dial directly the number for your call lift the receiver 5 hands free ef 3d 3d 6 o mn press the 'on-hook' key of the bluetooth® handdset (forum™ iphone 750) 6 OR OR OR Paul is calling o mn lift the receiver number required press the 'on-hook' key of the bluetooth® handdset (forum™ iphone 750) hands free press the key next to the 'incoming call' icon OR OR number required during a conversation 3d ef bc Paul in conversation 5 6 ef bc jkl 2a OR o mn number required jkl 2a OR jkl Receiving a call programmed line key Depending on how the system is configured, the name or number of the caller is displayed on the screen. Pressing the 'i' key displays the name or number of the caller on the screen. If the number is displayed by default, pressing the 'i' key displays the name. If the name is displayed by default, pressing the 'i' key displays the number. correspondent’s name more information on the caller: successive presses for name and number 2.3 To make an external call, dial the outside line access code before dialling your correspondent's number. 0 is the default code for an outside line. Using the telephone in 'Hands free' mode Terminal idle: you are in hands free mode For the operator, dial '11' (by default). press and release The duration of your external call may be limited in time by the administrator.. In this case, a beep sounds and/or a message will be displayed on the screen 20 seconds before the end of the communication terminate your call Call in progress: Depending on how the system is configured, the name or number of the caller is displayed on the screen. Pressing the 'i' key displays the name or number of the caller on the screen. If the number is displayed by default, pressing the 'i' key displays the name. If the name is displayed by default, pressing the 'i' key displays the number. Paul in conversation during a conversation press and release • If the internal number does not reply: During a conversation, you can lift the receiver without terminating the call. Interphony broadcast a message on the loudspeaker of the free terminal OR ¤Callback request callback to a busy terminal OR Text OR send a written message go to next screen 10 Making a call / receiving a call 2 Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker 2.4 0 OR OR OR erase last letter entered show next name show previous name the loudspeaker key flashes Paul in conversation 2.6 during a conversation Make calls via your programmed call keys activate loudspeaker (long press) Helen 10:30 PERSO The key is no longer lit OR adjust volume (9 levels) access the 'perso' page deactivate loudspeaker (long press) 2.7 Calling your correspondent by name (company directory) proposes a name followed by a corresponding telephone number and sequence number in list call the chosen correspondent Concerning the programming of the call-buttons, see chapter 'Programming your telephone/Programming direct call keys (option) (Perso page:)". press and release the loudspeaker key to switch to hands free mode (light steady). 2.5 find the correspondent you want to call from the programmed call keys Calling back the last numbers dialled Redialling the last number dialled (redial): last number redial Dial by name Paul 001/003 'redial' key(short press) first letters of your correspondent’s name Call back on the last 10 number dialled: • If name is OK: 10:30 OK OR make the call 'redial' key (long press) • If name is not OK: 1stname extend search in list OR menu reach the 'menu' page List display the list of correspondent names select the no. in the last ten issued select the desired name 11 apply Rediallist Making a call / receiving a call 2 Pickup 10:30 OR Requesting automatic callback if internal number is busy 2.8 5 access the 'perso' page ¤Callback internal number busy callback request acknowledged 'telephone call pick-up' programmed key jkl 3d ef o mn 6 number of telephone ringing Individual call pick-up is also possible using code #71. • Cancelling callback request: ×Callback bc 2a PERSO cancellation of callback request acknowledged The system can be configured to prevent call pick-up on certain telephones. Automatic callback is not available if the set of your correspondent is free or if you are put on hold when the set is busy. 2.10 You can answer a call without lifting the receiver. When you receive a call, you are automatically connected in hands-free mode. The identity of the caller is displayed on the screen. Call pick-up (option) 2.9 Receiving intercom calls • To activate - Terminal idle: You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. • If the telephone ringing is in your own pick-up group: corresponding LED lights up Pickup 10:30 PERSO access the 'perso' page When your caller hangs up, intercom mode remains active. 'group call pick-up' programmed key • To deactivate - Terminal idle: Group call pick-up is also possible using code #72. The corresponding LED goes out • If the telephone ringing is not in your pick-up group: 10:30 menu Pickup Set 5 reach the 'menu' page bc 3d jkl 6 2a ef o mn number of telephone ringing 12 Making a call / receiving a call 2 2.11 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. ¤MFcode Paul in conversation during a conversation to activate The function is automatically cancelled when you hang up. If you want to make a second call using direct outward dialling, you must first disable voice frequency signalling 2.12 Mute, so that your correspondent cannot hear you You can hear your correspondent but he/she cannot hear you: • The terminal: The key lights up Paul in conversation during a conversation disable microphone The key is no longer lit resume the conversation • The Bluetooth® receiver (Forum™ IPhone 750): press the handset volume/mute key (press and hold) 13 3 During a conversation Other 3.1 Newcall 5 ef bc 3d jkl 6 2a Paul in conversation The called phone is ringing o mn Indiv.rep. OR John in conversation select the no. in the to call a number in the last ten issued if your directory telephone allows this operation • Other methods for calling a second correspondent Transfer of call without announcement (fast transfer): Transfer 5 number of second correspondent the first call is on hold ef bc 3d jkl 6 2a during a conversation Rediallist OR Transferring a call Dial directly the number for your call. o mn Name of second correspondent. When a call is not answered, it will be routed back to the phone. Your phone begins to ring, unhook and you're back on the phone. - To access the 'Redial' function (press and hold). - Call back on the last 10 number dialled (short press). Transferring a call with announcement: 10:30 PERSO Newcall bc 3d jkl 6 2a Paul in conversation 5 Programmed line key (Perso page). ef o mn . John in conversation no. of the 2nd terminal • If the number receiving the transfer answers: • To cancel your second call and recover the first: the first call is on hold OR key associated with the 'incoming call' icon Transfer • The transfer recipient does not answer If you make an error, hang up: your telephone will ring and you will recover your first call. Retrieving the call: OR OR Paul in conversation John in conversation 3.3 key associated with the 'incoming call' icon 3.2 OR Paul in conversation John in conversation Answering a second call during a conversation • A second correspondent is trying to call you: Making a second call during a conversation Paul is calling Paul in conversation Newcall Paul in conversation during a conversation bc 2a 5 jkl during a conversation ef 3d o mn 6 number of second correspondent name or no. of the caller displayed for 3 seconds more information on the caller: successive presses for name and number Depending on how the system is configured, the name or number of the caller is displayed on the screen. Pressing the 'i' key displays the name or number of the caller on the screen. If the number is displayed by default, pressing the 'i' key displays the name. If the name is displayed by default, pressing the 'i' key displays the number. 14 During a conversation 3 Answer call displayed: Three-way conference with internal and/or external correspondents (conference) 3.6 Answer OR During a conversation, a second call is on hold: John in conversation line key for which the first call is on hold icon is flashing • To return to your first caller and end the conversation in progress: OR ¤Conference John in conversation select the 'conference' function OR Paul in conversation John in conversation Cancel conference and return to first correspondent (if conference is active): key associated with the 'incoming call' icon 3.4 ×Conference Hang up on all correspondent (if conference is active): Switching between calls (Broker call) OR During a conversation, a second call is on hold. To accept the second call: After the conference, to leave your two correspondents talking together: Paul in conversation John in conversation key associated with the 'incoming call' icon 3.5 ×Conference your first call is placed on hold Transfer cancel the conference Transfer a call to the voice mailbox of an absent party 3.7 During the call, you want to transfer your correspondent to the voice mailbox of another correspondent. Placing a call on hold (hold) • Exclusive hold: During a conversation, you wish to place the call on hold and recover it later, on the same telephone. TransferVMU Paul in conversation during a conversation bc 3d jkl 6 2a 5 ef o mn Hold Paul on hold Paul in conversation number of second correspondent during a conversation • Recover the call on hold: Paul on hold key associated with the 'incoming call' icon 15 your call is placed on hold Paul in conversation During a conversation 3 • Common hold (subject to programming): to recover your call on any telephone in your system. 3.9 Intrusion into an internal conversation (option) Hold Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call: Paul on hold Paul in conversation during a conversation your call is placed on hold ¤Intrusion ×Intrusion Recover the call on hold from any telephone: same key to exit • Protection against intrusion: Paul in conversation 3.8 Protect 10:30 key associated with the 'incoming call' icon 5 access the 'perso' page bc 3d jkl 6 2a PERSO 'protection of a call' programmed key enter the number Placing an outside call on hold (parking) Protection is cancelled when you hang up. You can place an outside call on hold and recover the call on another telephone: Parkcall Paul in conversation 3.10 during a conversation • To recover the parked call: Store a number During a call, to save the number onto a call key: Savetorep Pickup Unparkcall c ab 2 5 jkl 3 de Paul in conversation f o mn 6 during a conversation number of telephone from which call was parked ---------- press a call key on the perso page If the parked call is not recovered within a preset time, it is transferred to the operator. 3.11 enter the name of your correspondent apply Adjust audio volume Using code #74, you can park a call or retrieve a parked call. During a call, to adjust the volume level of the loudspeaker or receiver: OR Paul in conversation during a conversation 16 adjust audio volume ef o mn 'Meet me' conference 4 Other The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. Join a 'Meet me' conference 4.2 Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum). Initiate a 'Meet me' conference 4.1 5 lift the receiver (see making a call) When the system prompts you to enter a code or password, you are allowed 3 attempts before the system rejects your request. bc 3d jkl 6 2a 5 lift the receiver (see making a call) ef o mn enter the 'meet me' conference activation code OR 5 ef bc 3d jkl 6 2a from the outside, dial the 'meet me' conference activation call number 5 ef bc 3d jkl 6 2a o mn 3d 6 5 enter your telephone number (internal) o mn enter the joining code for the 'meet me' conference bc 3d jkl 6 2a OR 5 ef o mn from the outside, dial the 'meet me' conference joining call number ef bc 3d jkl 6 2a o mn ef bc jkl 2a In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them the access code. You are in conference mode o mn enter the conference access code Joining code : this code is defined by the administrator during system configuration. c ab 2 5 jkl 3 de f o mn 6 enter your personal password ab 2 5 c jkl 3d ef o mn 6 Call number for joining the 'Meet me' conference: this call number allows the participants to join a conference from an external the conference is set-up set. This number must have been defined previously by the system administrator. enter the conference access code; An audible beep sounds when a participant joins the conference. 2 audible beeps sound when a participant leaves the conference. Activation code : this code is defined by the administrator during system configuration. Call number for activating the 'Meet me' conference: this call number is used by the conference master when he wishes to You cannot join a conference if the maximum allowed number of participants is already reached. initiate a conference from an external set. This number must have been defined previously by the system administrator. Password: the default password cannot be used. If necessary, refer to chapter: "Modifying your personal code". If the conference has not yet been set up by the conference master you are put on hold until the conference is initiated (5 minutes maximum). When the conference master on-hooks, all the communications will be cut-off. If you cannot directly reach the conference, you have to call first an internal user or an automatic operator. This one dials the call number for joining the 'Meet-me' conference and then transfers your call (10 seconds). 17 Keep in touch 5 Other 5.1 You can make your terminal temporarily unavailable for all calls. The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.). Immediate 5 ef bc 3d jkl 6 2a OR o mn Do not disturb 5.3 Diverting calls to another number (immediate diversion) OR Indiv.rep. 'do not disturb' programmed key During an internal call, the Do Not Disturb message is displayed on the sets of callers when they try to call you. External calls are deflected to the attendant. diversion is acknowledged Personal assistant: reaching you with one number only (option) 5.4 You can make calls, but only the destination number can call you. 10:30 Assistant Settings menu By default, internal and external calls are deflected (to change, see point 5.2) Selecting calls to be diverted). reach the 'menu' page 5.2 Selecting calls to be diverted When a diversion is applied, you can select the types of call to be diverted: outside, internal, all. Forward Div: Ext/Loc Ext/Int select the type of out/int call Allcalls divert internal and outside calls OR External divert outside calls Menu select type of diversion InternalNr ExternalNr MobileNr dial number of a colleague or your secretary dial an outside line number dial number of your dds or dect Operator type of call diverted is displayed OR diversion is acknowledged PERSO access the 'perso' page number to be called OR Forward 10:30 DoNotDisturb Rediallist activate/deactivate transfer to operator Internal apply Forwarding to the personal assistant is immediate. The voice prompt is already recorded and cannot be customised. Before activating the personal assistant, the voice mailbox must be initialized and will always be part of the voice prompt announcement (no available language choice for the personal assistant). If a French language set calls a Dutch language set that is deflected to the personal assistant, the announcement will be in Dutch). In the menu of the assistant, there is no need to parameter all the destinations and the personal assistant announcement will be adapted to your choice. divert internal calls 18 Keep in touch 5 Forward 10:30 OR Activate/disable the personal assistant (option) 5.5 5 access the 'perso' page 10:30 3d 6 'forward calls' programmed key ef diversion is acknowledged o mn your extension number Settings Assistant : OFF Assistant Settings menu bc jkl 2a PERSO Activating follow me is also possible using code #798 and can be disabled using code #799 and the number of the internal set. reach the 'menu' page On OR Settings Assistant : ON Off 5.8 You can selectively divert calls, according to the caller’s identity: apply 5.6 diversion is acknowledged PERSO access the 'perso' page Callers will thus be able to contact you while you are moving around the company: Forward 10:30 OR Forward 10:30 Diverting calls to your pager (option) Topaging Applying a selective diversion (option) 'selective diversion' programmed key PERSO access the 'perso' page 5.9 'divert to pager' programmed key Diverting all group calls (option) You can divert all your group calls to another internal number: Forward 10:30 diversion is acknowledged 5 access the 'perso' page 5.7 'divert group calls' programmed key ef bc 3d jkl 6 2a PERSO diversion is acknowledged o mn number receiving diversion Forwarding your calls from the receiving terminal (“Follow me”) 5.10 Cancelling all diversions You wish to receive your calls in your present location: Use the “Follow me” function. Cancelfwd. Followme bc 2a 5 jkl 3d ef 10:30 OR Forward OR PERSO o mn 6 access the 'perso' page your extension number 'cancel all diversions' programmed key Cancelling all forwarding is also possible using code #790. 19 programme another type of diversion Keep in touch 5 5.11 • Personal message: Diverting calls when your line is busy (divert if busy) NewMsg Callers can be diverted to another telephone if you are already on the line. Onbusy 5 ef bc 3d jkl 6 2a create a temporary personal message (alphabetic keypad) diversion is acknowledged o mn number receiving diversion bc 3d jkl 6 2a PERSO 5 access the 'perso' page 5.12 • The 27 standard messages are shown below: Forward 10:30 OR 'divert if busy' programmed key 1 2 3 4 5 6 7 8 9 10 11 12 13 14 ef o mn number receiving diversion Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Textanswer • Predefined message: Text Mail Call me back 01/27 Gotomessage OR first message in list (27) select the message to be sent enter the no. of the message to be sent (01 to 27) apply your choice Language change language of message apply your choice apply your choice 20 Call me back Call me back tomorrow Call me back at _:_ (*) Call back _____ (*) Call the attendant Call the secretary I will call back at _:_ (*) Use paging Please fetch your fax Please fetch your mail Please cancel your forwarding Visitors are waiting You are expected at reception Meeting at _:_ (*) 15 16 17 18 19 20 21 22 23 24 25 26 27 (*) Meeting on ___ (*) Meeting on ___ at _:_ (*) Out for a while Absent for the rest of the day Absent, back at _:_ (*) Absent, back on ___ at _:_ (*) On vacation, back on ___ (*) External meeting External meeting, back on ___ (*) I am in room nr __ (*) In a meeting - do not disturb At lunch Indisposed Messages to be completed using numeric keypad Use your mailbox (option) 6 Other When you return, consult recorded messages 6.4 Initializing your voice mailbox (option) 6.1 The light indicates that messages have been received. When your phone has a mailbox, after pushing the mail-button, your phone will ask you to initialize your mailbox. Once personalized, this message will disappear. Voice bc 2a enter your personal code then record your name according to voice guide instructions light flashes 5 jkl ef 3d display number of new and old messages o mn 6 personal code* Consult display name of sender, with date, time and ranking of message Your personal code is used to access your voice mailbox and to lock your telephone. You can always modify this (see chapter : Programming your telephone/Modifying your personal code). select message Play Clear OR Call OR OR Sendcopy Customising your voice greeting 6.2 listen to message erase message call back sender of message You can replace the greeting message by a personal message copy message * Upon delivery, the code is 0000. See also chapter 'Modifying your personnal code’. 10:30 Persmessage Mailbox Settings menu 6.5 Send a voice message copy reach the 'menu' page Voice Voice mail Ready to record Record bc 3d jkl 6 2a Voice mail 5 recording ef display number of new and old messages o mn personal code to start recording recording Sendcopy Stop OR end of recording 6.3 Pause to pause recording OR to return to the default message 5 select message to copy by consecutive presses apply Sendmessage Diverting your calls to your voice message service send message Immediate»VM diversion is acknowledged 21 ef bc 3d jkl 6 2a Default o mn number to be called OR Record record a comment* OR correspondent’s name Consult Use your mailbox (option) 6 • *To record a comment: 6.7 Voice mail Ready to record Filtering calls using the voice mailbox (option) Voice mail Record recording This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. start recording the comment recording • Activating call screening: Listen Stop Filter 10:30 end of recording replay comment Record OR re-record a comment 'voice mailbox screening' programmed key • When you receive a call: 3d 6 Filter ef o mn enter your personal password same key to stop listening and deactivate the screening send message Voice bc 3d jkl 6 2a 5 ef you hear the message left by your caller Paul is screened Sending a recorded message to a number 6.6 5 access the 'perso' page OR bc jkl 2a PERSO name or number of the caller hands free to take the call Sendmessage o mn OR OR personal code to stop listening only c ab 2 5 jkl 3 Add f de OR o mn 6 6.8 correspondent’s no. correspondent’s name other correspondents if necessary Sending a written message to an internal correspondent apply SendTxtMsg Voice mail Ready to record 5 Record recording OR Listen replay message Stop end of recording OR apply Record re-record a message 3d 6 ef o mn number to be called start message recording Voice mail recording bc jkl 2a apply 22 OR enter the first letters of the name Use your mailbox (option) 6 • Predefined message: Text Mail Call me back 01/27 6.9 Gotomessage OR List with missing external calls and your displaying text-messages The light indicates that messages have been received. first message in list (27) select the message to be sent enter the no. of the message to be sent (01 to 27) apply your choice Messaging Voice mail: 0 Text mails: 2 display of the missed call or name from the caller, the date, time or number of message number of messages received Language change language of message • Personal message ReadTxtMsg apply your choice select message and confirm NewMsg Readmore create a temporary apply your choice personal message (alphabetic keypad) • The 27 standard messages are shown below: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Call me back Call me back tomorrow Call me back at _:_ (*) Call back _____ (*) Call the attendant Call the secretary I will call back at _:_ (*) Use paging Please fetch your fax Please fetch your mail Please cancel your forwarding Visitors are waiting You are expected at reception Meeting at _:_ (*) 15 16 17 18 19 20 21 22 23 24 25 26 27 (*) Clear Call Meeting on ___ (*) Meeting on ___ at _:_ (*) Out for a while Absent for the rest of the day Absent, back at _:_ (*) Absent, back on ___ at _:_ (*) On vacation, back on ___ (*) External meeting External meeting, back on ___ (*) I am in room nr __ (*) In a meeting - do not disturb At lunch Indisposed Messages to be completed using numeric keypad SendTxtMsg Savetorep Displays the rest of the message and the date and time it was left. Erase message. Call back sender of message. Sending a written message to an internal correspondent. Save the sender's number in your directory. Leaving your messages. 23 Use your mailbox (option) 6 Message notification (option) 6.10 A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone. 10:30 Notification Settings menu reach the 'menu' page • Activate/deactivate message notification: Choice ON/OFF press consecutively to activate/deactivate • To pause recording: Number bc 3d jkl 6 2a 5 apply ef o mn enter the number • Change the time slot: apply the time slot during which notification is activated can be changed. Schedule bc 3d jkl 6 2a 5 ef o mn change times 6.11 apply During the call, record the communication Record Paul in conversation during a conversation to activate During the recording, you can suspend or halt the recording. 24 Some additional facilities 7 Other 7.4 Receiving supervised call ringing (option) 7.1 Outside calls to the operator will ring on your telephone and you can answer the call: To receive the special ringing for calls to another number: PERSO PERSO access the 'perso' page “supervised call ringing” programmed key same key to cancel Monitor calls to the switchboard will ring on your telephone “operator help” programmed key When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: 10:30 Generalbell Pickup menu Monitor your telephone will ring at the same time as the switchboard access the “operator help” 'perso' page programmed key • Calls to the switchboard: same key to cancel Answering the general bell (option) 7.2 Monitor 10:30 Audio Audio 10:30 Answering briefly in place of the operator (option) 7.5 reach the 'menu' page Hunting groups (option) • Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. 7.3 Manager/secretary filtering (option) 5 System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more secretaries. Filter 10:30 access the 'perso' page 3d 6 o mn no. of group to be called • Temporary exit from your hunting group: /Return into your group: • From the manager’s or secretary’s telephone: PERSO ef bc jkl 2a WthDraw 10:30 incoming calls are filtered by a chosen person (secretary, etc.) PERSO 5 access the 'perso' page “filter” programmed key Filter 'exit group' programmed key ef bc 3d jkl 6 2a o mn your group number Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number. same key to cancel Filtering is indicated on the manager’s telephone by the icon corresponding to the “filtering” programmed key. 25 Some additional facilities 7 7.6 7.9 Calling an internal correspondent on his/her pager (option) Broadcasting a message on the loudspeakers of a station group (option) A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: The number called does not answer and you know that the person called has a pager: Paging 10:30 your correspondent does not reply access the 'perso' page ef bc 3d jkl 6 2a PERSO Paul is alerted 5 speak, you have 20 seconds o mn OR number of broadcast group 'page' programmed key The message will only be broadcast on terminals not in use and which have a loudspeaker. paging in progress is displayed 7.10 Your correspondent can answer from any telephone in the system. Modify the automated attendant welcome message remotely This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message. 7.7 bc 2a Answering a call on your pager (option) 5 Paging 10:30 PERSO access the 'perso' page 7.8 6 5 ef bc 3d jkl 6 2a o mn 5 number of your voice mailbox ef bc 3d jkl 6 2a o mn o mn personal code ef bc 3d jkl 6 2a 5 'answer page' programmed key ef 3d voice mail call number A call on your pager can be answered from any telephone within the system. your pager beeps jkl o mn 9 your group number access the 'personal options' menu Calling a correspondent on his/her loudspeaker (option) Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone: Interphony Paul is alerted your correspondent does not reply you are connected to the loudspeaker on your correspondent’s phone (if he/she has the hands free function) 26 5 access the 'welcome messages customisation' menu follow the instructions of the voice guide Programming your telephone 8 T Activate/deactivate silent mode: Other Modifying your personal code 8.1 On Silent OR Off Your personal code is used to access your voice mailbox and to lock your telephone. to activate 10:30 Settings menu Options 5 bc 3d jkl 6 ef 5 old code (4 digits) On Progressive 3d 6 OR to activate ef bc jkl 2a o mn apply your choice T Activate/disable meeting mode (progressive ringing): Password reach the 'menu' page 2a to deactivate o mn Off to deactivate apply your choice T Activate/deactivate discreet ring mode: new code (4 digits) On Beeps As long as your voice mailbox has not been initialized, personal code is 0000. OR to activate Off to deactivate apply your choice T Adjust ringer volume while a call arrives Configuring the telephone ringer 8.2 Paul is calling 10:30 Settings menu Phone your telephone rings Ringing reach the 'menu' page adjusting the ringer volume Adjusting screen brightness (Forum™ IPhone/Phone 740) 8.3 T Choose the tune: 10:30 Settings menu Melody select the melody of your choice (16 tunes) reach the 'menu' page apply your choice Screen T Adjusting the ringer volume: Keys increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys Volume select the volume of your choice (12 levels) OR apply your choice 27 Phone Contrast Programming your telephone 8 Programming direct call keys (option) (F1 and F2 keys) 8.7 Selecting the welcome page 8.4 This function is used to choose the page displayed by default on the telephone. Name 10:30 Settings menu Homepage Options press a programmable key (f1 or f2) Number 5 select the default page bc 3d jkl 6 2a enter the name ef o mn enter the number apply your choice Erase a programmed key 8.8 Selecting language 8.5 Clear 10:30 OR PERSO 10:30 Settings menu Options access the perso page using the navigator reach the 'menu' page Choice Language select the language of your choice press a programmable key (f1 or f2) Programming an appointment reminder 8.9 You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time). apply your choice 10:30 menu 8.6 select the key to erase Appointment Choice Programming direct call keys (option) (Perso page:) reach the 'menu' page Name 10:30 PERSO press a call key on the perso page enter the name 5 ef bc 3d jkl 6 2a access the perso page using the navigator Number select the type of appointment (temporary or permanent) o mn enter time of appointment 5 ef bc 3d jkl 6 2a o mn enter the number 28 apply the appointment time Programming your telephone 8 • At the programmed time, your telephone rings: Lock / unlock your telephone 8.12 10:30 Lock menu If you are in conversation, the display flashes and an audio tone is generated. After three calls without reply, a temporary request is cancelled but a permanent request remains in memory. If your calls are diverted to another terminal, the diversion is not applied to the reminder call. 10:30 6 ef your telephone is locked/unlocked o mn depending the displayed informations, enter your password or confirm Clear By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker. reach the 'menu' page 8.10 Choice Appointment 3d Configuring the audio jack of your telephone 8.13 menu 5 reach the 'menu' page • To cancel your reminder request: bc jkl 2a select the type of appointment (temporary or permanent) 10:30 Jack Phone Settings menu reach the 'menu' page Identify the terminal you are on Headset Handsfree OR The number of your telephone is displayed on the 'Info' page. Access the Info page using the navigator. Activating/deactivating 'forced headset' mode 8.14 8.11 'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver. Broadcasting background music on your loudspeaker (option) 10:30 You can broadcast background music on the loudspeaker of your telephone (depending on configuration): Phone Settings menu reach the 'menu' page when telephone is not in use, background music is played (long press) On same key to cancel (Long press) OR Off activating/deactivating 'forced headset' mode The music stops when a call is made or received and starts again when you hang up. 29 ForcedHead Programming your telephone 8 Installing a Bluetooth® Wireless Technology handset (matching) - Forum™ IPhone 750 8.15 Use of the Bluetooth® handset (Forum™ IPhone 750) 8.16 The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter from the set. 10:30 Settings menu Bluetooth Phone The handset has a LED and two buttons. • Light • • • • reach the 'menu' page you will hear a 3 note signal and the LED will flash green and orange alternately Adddevices Flashing green: correct operation. Green steady: handset charging. Orange flashing: battery charge low or handset outside coverage zone. Orange steady: malfunction. • Off-hook/On-hook and Volume/Mute keys with the handset turned off, press the 2 bluetooth® handset keys at the same time (long press) On-hook / Off-hook: press this key to answer or terminate a call. Volume/Mute: • short successive presses to change the handset volume level (3 levels) • long press to ensure your correspondent no longer hears you Add wait for the handset address and name to be displayed on the screen select the relevant equipment If the Bluetooth® handset is on its base, you do not need to press the Off-hook/Onhook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset. the 3 note audible signal indicates that the handset has been installed correctly (the LED flashes green or orange depending on the battery charge level) Installing a Bluetooth® Wireless Technology headset (matching) - Forum™ IPhone 750 8.17 Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. Before performing the matching operation, the headset must be in detectable mode*. 10:30 If you add the Bluetooth® handset before the name of the handset is displayed on the screen, you must enter the password 5555 to terminate the installation Settings menu searching for Bluetooth® equipment, wait until the detected equipment type and the address is displayed Adddevices The generation of your station is earlier than the generation of your Bluetooth® handset select the relevant equipment 5 The generation of your Bluetooth® handset is earlier than the generation of your station apply your choice ef bc 3d jkl 6 2a The station displays an error message indicating an incompatibility between the station and the Bluetooth® handset Bluetooth reach the 'menu' page • Error messages the Bluetooth® handset emits a sequence of 4 beeps Phone o mn enter the pin code of the headset * * Refer to the user documentation supplied with the headset. 30 acknowledgement message and display of the headset icon on the terminal screen Programming your telephone 8 Using a Bluetooth® Wireless Technology headset - Forum™ IPhone 750 8.18 Refer to the user documentation supplied with the headset. Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology - Forum™ IPhone 750 8.19 10:30 menu Settings Bluetooth Phone reach the 'menu' page Mydevices display of the different equipment matched select the equipment to be removed Delete message acknowledging the equipment has been removed apply your choice 31 9 ACD : Agent set /Supervisor station 9.4 The four operating statuses of the agent set Other Agent set 9.1 • • • • A call centre solution allows optimum distribution of calls to agents according to their availability and skills. Open an agent session (login) - Agent set 9.2 9.5 Login ACD info select the acd application c ab 3d jkl 6 2 5 mn The operating status change codes are defined when the system is configured. Contact the system administrator to obtain these codes. Statuses in service withdrawn ACD application welcome screen display o enter the feature code to activate depending the displayed informations, enter your password or confirm Codes additional task temporarily absent A melody is played: activation accepted, the change of status has been carried out OR A 'buzzer' type alarm sounds: activation refused, the set is probably not taken into account by the call centre; you should contact your administrator • Change by function keys (Forum™ IPhone/Phone 730 and Forum™ IPhone/Phone 740 / IPhone 750) ACD application welcome screen - Agent set 9.3 Changing the operating status of the set - Agent set • Changing using codes (all sets) select the agent and validate ef An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are: In service, the agent is ready to receive calls. Withdrawn , the agent has withdrawn from the ACD application. Additional task, the agent is performing a task concerning a call and is not taking other calls. Temporarily absent, the agent has taken a break and is not taking calls. The agent can change the operating status directly by entering codes (on all sets), by pressing the function keys on the set (Forum™ IPhone/Phone 730 and Forum™ IPhone/Phone 740 / IPhone 750 sets), or using the 'Agent Assistant' agent software on PC (if available). Press the function key of the status to be activated. Information relative to the selected status is displayed on the screen. If a refusal message is displayed, contact the system administrator. name of the agent set number of the agent set 135 1.00 5.00 operating status of the agent set ACD Perso A2 2.00 6.00 Onduty T.Absence Logout Password 3.00 7.00 9.6 On 4.02+ 8.00 Modifying your personal code - Agent set status of the queues Perso C.Work Offduty Groups Password 5 ef bc 3d jkl 6 2a o mn new code (4 digits) Forum™ IPhone/Phone 740 / IPhone 750 sets • 4.02+ means: group number 4; 2 calls waiting; the '+' sign indicates that the queue capacity has been reached (Forum™ IPhone/Phone 740 / IPhone 750). 32 ACD : Agent set /Supervisor station 9 9.7 Agent set - Integrating another group/leaving a group 9.9 Supervisor station A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on an Forum™ IPhone/Phone 730 or Forum™ IPhone/Phone 740 / IPhone 750 set. A supervisor can also perform the agent function from the same set. Groups press the key of the group (1 to 8) to integrate (box empty) and/orpress the key of the group to leave (box full) 9.10 Supervising group mailboxes - Supervisor station • Consulting the messages: When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes. 9.8 Close the agent session (logout) - Agent set follow the instructions of the voice guide Logout press the supervision key When a mailbox is consulted by a supervisor, the other supervisors cannot access it. • Supervision keys for group mailboxes and positioning on the sets: 10:30 PERSO access the 'Perso' page 33 10 Managing your charges (option) • When the internal correspondent who has taken the call on-hooks, you are called back and can: Other 10.1 1. Read information concerning call (cost, duration, number of units...). Charging your calls directly to business accounts OK name of internal user and cost of call You can charge the cost of your outside calls to business account numbers. Account 10:30 5 ef bc 3d jkl 6 2a PERSO 5 ef bc 3d jkl 6 2a o mn 2. Print a charge ticket. o mn Print access the 'perso' page “business account code” programmed key enter the number of the terminal to receive the message • Adding or changing a business code during a call: OK enter number for correspondent 10.3 Account 10:30 PERSO 10.2 password for this internal telephone 3. Terminate consultation. Call duration restriction The duration of your external call may be limited in time by the administrator. In this case, a beep sounds and/or a message will be displayed on the screen 20 seconds before the end of the communication. “Business account code during call” programmed key Call transfer : during a call transfer, the maximum duration of the call is reset to the value defined for the destination station of the transfer. Finding out the cost of an outside call made for an internal user from your terminal Three-party conference : during a three-party conference, communication is cut off when the maximum time allowed has expired. 'Meet me' conference : there is no call duration restriction. Meter 10:30 during an internal conversation Parking: the maximum duration time is not reset on parked call retrieval. PERSO Paul in conversation access the 'perso' page the call is placed on hold; 5 ef bc 3d jkl 6 2a programmed key 'meter total recall' Transfer o mn outside number called transfer call to your correspondent on hold 34 11 Functions and corresponding codes Ot her Function Answer general bell Answer paging Appointment time (programmed) Automatic callback / Cancel Business account code Calibrated break (R) Cancel enquiry call Consultation of call on hold Customization menu access Divert group calls / Cancel Divert if busy / Cancel Divert to paging / Cancel Do not disturb / Cancel DTMF End to End Follow me diversion / Cancel Group call pick-up Hunting group out / Hunting group in Immediate diversion / Cancel Intrude on a call Locking and unlocking Mailing Making an outside call Operator call Paging Park and retrieve parked call Redial last number (bis) Selective diversion / Cancel Substitution by business account code Switching between calls (Broker call) Terminal call pick-up Three-way conference Standard Customized #73 #76 #82 #63 or ## #78 #62 #2 #60 #70 #795 / #790 #792 / #790 #794 / #790 #793 / #790 #61 #798 / #790 #72 #796 / #790 #791 / #790 #5 #75 #67 11 0 #84 #74 #77 #800 / #790 #3 #71 #64 35 Annex Character î ï Writing accented or special characters with the phone keyboard ð ñ ò ó The following table describes all the accented or special characters that you can write from your keyboard. The column 'Keyboard' describes the combination of typing keyboard characters to display the desired character. The term 'n/a' in the 'Keyboard' column, shows the characters that can not be typed from your phone. Character ¡ ¢ £ ¥ § © º ® ° ± ² ³ µ ¶ ¹ ª ¿ À Á Â Ã Ä Å Æ Ç È É Ê Ë Ì Keyboard ~! n/a ~$ ~Y n/a ^c ^m ^r ^0 n/a ^2 ^3 n/a n/a ^1 ^f ~? `A ´A ^A ~A ”A n/a n/a ~C `E ´E ^E ”E `I Character Í Î Ï Ð Ñ Ò Ó Ô Õ Ö Ø Ù Ú Û Ü Ý à á â ã ä å æ ç Keyboard ^i ”i ô õ ö ø ù ú û ~d ~n `o ´o ^o ~o ”o n/a `u ´u ^u ^O ~O ”O n/a `U ´U ^U ü ý ÿ ”u ´y ”y Ă ă Ą ą n/a ”U ´Y `a ´a Ć ć Č č Ď ď Đ đ Ę ę Keyboard ´I ^I ”I ~D ~N `O ´O ^a ~a ”a n/a n/a ~c `e ´e è é ê ë ^e ”e ì í `i ´i I Ě ě Ĺ ĺ Ľ ľ n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a Character Ł ł Keyboard Ń ń n/a n/a n/a n/a Ň ň n/a n/a Ő ő Œ œ n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a Ŕ ŕ Ř ř Ś ś Ş ş Š š Ţ ţ n/a n/a n/a n/a n/a Ť ť n/a n/a n/a Ů ů Ű ű Ÿ Ź ź n/a n/a n/a n/a n/a n/a n/a Ż ż Ž ž n/a n/a n/a n/a Guarantee and clauses howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer. Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear. The wording is not contractual and may be subject to change. Some functions of your telephone are controlled by a software key and the configuration of the unit. Declaration of compliance EC: We, Alcatel-Lucent Enterprise, hereby declare that we assume the Forum™ IPhone 740/750 or Phone 740 product to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council. Forum™ IPhone 750 & Bluetooth® handset This device uses a radio frequency spectrum the use of which has not been harmonized in all EC countries. The frequency spectrum may be shared by other applications and its use is subject to the following two conditions: (1) this device may not cause harmful interference, (2) this device must accept any interference received, including interference that may cause undesired operation. This device complies with Class B of part 15 of the FCC (Federal Communications Commission) rules or with the CISPR 22 standard. This device has been designed and manufactured so that it does not exceed the limits in radio frequency energy in SAR (Specific Absorption Rate) established by the different countries concerned Environmental information 1- The equipment that you bought has required the extraction and use of natural resources for its production. It may content hazardous substances for the health and the environment. 2- In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems. Those systems will reuse or recycle most of the materials of your end life equipment in a sound way. 3- The crossed-bin symbol invites you to use those systems. 4- If you need more information on the collection, reuse and recycling systems, please contact your local or regional waste administration. 5- You can also contact us for more information on the environmental performances of our products. Operating conditions Operating temperature range: -5°C /45°C. Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for a transient signal (123 dBspl for Australia) and less than 118 dBspl (rms) for a continuous signal (120 dBA for Australia). Directive 2003/10/EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise; at its maximum setting, the level is 105 dBA at 60 cm from terminal. To reduce the level, the following is recommended: - reduce the setting (9 levels of 5 dB), - program a progressive ring. Belgacoms, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice. Copyright © Alcatel-Lucent Enterprise. 2009. All rights reserved. MU19006UCAE-O710ed01-0920 Technical support for your Forum® telephone exchange User instructions All the user instructions for our Forum® telephone exchanges are available on the included CD ROM, and on our Internet site at: www.belgacom.be/pabx. Diagnosing the problem . In the event of a technical failure or problem, we request that you systematically carry out the following tests before contacting our technical support service. To facilitate the diagnosis, please inform the helpdesk operator(1) of these test results. Our helpdesk can solve certain problems remotely. This will avoid a technician’s visit and reduce repair time considerably. Problem with a telephone connected to your exchange 1. Reset the telephone by unplugging it and plugging it back in again. 2. 3. Check the connections, cables and the various plugs. Try it out with the cables from another telephone that is working properly. Test the defective telephone in another socket into which a functioning telephone is plugged. Problem with a cordless DECT telephone 1. 2. 3. Remove and then reinsert the batteries. Ensure that the charger is properly connected. Test the DECT telephone near each of the antennas. General external or internal communication problem 1. 2. Check that the installation is always powered by 230V. Reset the PABX : press on the button “On/Off” (in top on the right on the front face of the PABX) until the led `POWER' remains lit red. To wait a few minutes that the system starts again. Note: the system will be unusable during this phase of restarting (until 20 min.). If the problem persists, contact our technical support service. (1) Contact our technical support service If the problem persists after these few tests : Consult our Internet site www.belgacom.be/pabx or contact our technical support 24/24 at the following numbers: – for SMEs and residential customers: 0800/55700 – for large companies 0800/55100 Change your configuration To change your installation, add equipment or adapt the programming on your Forum®, contact our Customer Service Department at the following numbers: – for SMEs and residential customers: 0800/55800 – for large companies 0800/55200 Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951 Brussels Register of Legal Entities . .