Download Windows

hp deskjet
990c/980c/960c
quick reference guide
http://www.hp.com/go/support/
*C6455-90156*
© Copyright 2000
Hewlett-Packard Company
C6455-90156
Printed in XXXXXXX 11/00
pedoman acuan cepat
Windows
Macintosh
quick reference guide
hp deskjet 990c/980c/960c series
english
Edition 1 October 2000
Copyright 2000 Hewlett-Packard Company
acknowledgements
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated.
Mac, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and
other countries.
notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including,
but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
No part of this document may be photocopied, reproduced, or translated to another language without
the prior written consent of Hewlett-Packard Company.
terms and conventions
The following terms and conventions are used in the quick reference guide:
terms
The HP Deskjet 990c, 980c, and 960c series printers may be referred to as HP Deskjet 9xx
or HP Deskjet.
symbols
The > symbol guides you through a series of software steps. For example:
Click Start > Programs > hp deskjet 9xx series > Release Notes to view the Release Notes.
cautions
A Caution indicates possible damage to the HP Deskjet printer or to other equipment.
For example:
Caution! Do not touch the print cartridge ink
nozzles or copper contacts. Touching these parts
will result in clogs, ink failure, and bad electrical
connections.
ii
quick reference guide
english
hp deskjet 990c/980c/960c series
table of contents
introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
viewing quick help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Windows 95, 98, Me, 2000, and NT 4.0 users . . . . . . . . . . . . . . . . . . . . . . . 4
Macintosh users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
viewing printer information in Windows 3.1x and DOS. . . . . . . . . . . . . . . . . . . 6
Windows 3.1x users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
DOS users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
contacting hp customer care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
hp’s support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
hp customer care e-support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
hp customer care by phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
obtaining hp customer care repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
obtaining a warranty extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
solving Windows installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
environmental statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover
iii
iv
english
introducing the hp deskjet printer
Thank you for buying an HP Deskjet printer! Your printer box contains the following items:
• HP Deskjet printer (990c series, 980c
series, or 960c series)
• Printer software CD
• Automatic two-sided printing module
(may not be available in all printer
models)
• quick start poster
• Power cord
• quick reference guide
• Black print cartridge
• Tri-color print cartridge
If any of these items is missing from your box, talk to your HP dealer or contact
HP customer care. See “contacting hp customer care” for more information.
1. printer 2. quick start poster 3. quick reference guide 4. printer software 5. black print cartridge
6. tri-color print cartridge 7. power cord 8. automatic two-sided printing module (not available in all
printer models)
1
english
what’s in the box
english
print cartridges
printer cables
The HP Deskjet printer box includes both
a black and a color print cartridge. Each
print cartridge box, and the electronic
quick help manual, contain installation
instructions.
A printer cable is not included in the
box. Purchase one of the following
cables to connect the printer to your
computer:
When you replace a print cartridge,
verify that you have the correct part
number:
• Black—hp 45 (hp 51645a)
• Tri-color—hp 78 (hp c6578d)
• Large Tri-color—hp 78 (hp c6578a)
• An IEEE 1284-compliant parallel
interface cable which is used with all
Windows systems
• A USB-compliant interface cable
which is used with both Macintosh
systems and Windows 98, Me, and
2000 systems
software updates
Printer software, also called the printer
driver, communicates your print requests
to the printer. Use either of the following
methods to obtain copies and updates of
the printer software:
• Download the printer software from
HP’s Website.
1. black print cartridge 2. tri-color print
cartridge 3. ink nozzles 4. copper contacts
5. protective vinyl tape
Caution! When you replace a print
cartridge, do not touch the print cartridge
ink nozzles or copper contacts. Touching
these parts will result in clogs, ink failure,
and bad electrical connections. In
addition, do not remove the copper strips.
They are required electrical contacts.
2
• Phone HP customer care to request a
CD containing the software update
files.
See “contacting hp customer care” for
customer care telephone numbers and
Website addresses.
finding information
for information about...
see...
platform
Setting up the printer and
installing the printer
software
quick start poster
Windows
(all versions)
and Macintosh
Printer features,
specifications,
maintenance, printer
cartridges, how to print,
and printer problem
solving
quick help
(See “viewing quick help” for
information)
Windows
(all versions)
and Macintosh
Printer box contents,
HP customer care,
warranty information,
and installation problem
solving
quick reference guide
Windows
(all versions)
and Macintosh
Connecting the printer to
a network
HP’s Windows network guide
Windows
(all versions
except 3.1)
Hardware and software
compatibility with the
printer
hp deskjet release notes
Click Start > Programs > hp
deskjet 9xx series > release
Windows
(all versions
except 3.1)
User’s Guide
(See “viewing printer
information in Windows 3.1x
and DOS” for information)
notes
Onscreen options in the
printer software
What’s This help (Windows)
Click the right mouse button
in the relevant screen.
Windows
(all versions
except 3.1) and
Macintosh
Bubble help (Macintosh)
Click the mouse button in the
relevant screen.
3
english
Several documents are included with the HP Deskjet printer. They provide instructions on
how to install the printer software, operate the printer, and find help when you need it. The
following chart indicates where to find specific types of information.
english
viewing quick help
The electronic manual, quick help, offers instructions for using the HP Deskjet printer.
Information is also provided to help you solve printer problems that may occur.
Windows 95, 98, Me, 2000,
and NT 4.0 users
Adobe Acrobat versions of quick help
Open quick help through the hp printer
assistant, a tool that also provides:
• Arabic
• Support through HP’s customer care
• Bulgarian
• Printing ideas
• Croatian
• Shopping links to other HP products
• Estonian
• Links to printer software updates
• Greek
A printer assistant icon is displayed on
the Windows desktop after you install
the printer software.
• Hebrew
accessing quick help
To view quick help:
1. Double-click the hp printer assistant icon
on your computer desktop.
990c printer
assistant
The hp printer assistant appears.
2. Click the quick help button to display
the manual’s topics.
You can also open quick help from the
Start menu by clicking Start > Programs
> hp deskjet 9xx series > 9xx printer
assistant > quick help.
4
The quick help manual is also available
in the following languages:
• Bahasa Indonesia
• Kazak
• Lithuanian
• Romanian
• Slovak
• Slovene
• Turkish
If you want to view the manual in one of
these languages:
on your computer desktop.
2. Click the quick help button in the hp
printer assistant screen.
3. Select quick help is available in other
languages at the bottom of the quick
help screen.
4. Insert the printer software CD into the
computer’s CD-ROM drive.
5. Select your language from the list that
appears.
– If Acrobat Reader is installed on
your computer, quick help is
displayed.
– If Acrobat Reader is not installed on
On Macintosh computers, Adobe
Acrobat Reader is required to view the
quick help manual. If you do not have
Acrobat Reader, install it from the printer
software CD.
To open quick help:
1. Insert the printer software CD into the
computer’s CD-ROM drive.
The hp deskjet screen is displayed.
2. Select the User Manual folder for your
language.
3. Do one of the following:
– Double-click the Electronic User
Manual icon if Acrobat Reader is
installed on your computer.
your computer, it installs
automatically. quick help is then
displayed.
– Double-click the Acrobat Reader 4.0
icon if Acrobat Reader is not installed
on your computer.
Adobe Acrobat Reader installs
automatically. After it is installed,
double-click the Electronic User
Manual icon to display quick help.
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english
1. Double-click the hp printer assistant icon
Macintosh users
english
viewing printer information in Windows
3.1x and DOS
Windows 3.1x users
DOS users
In Windows 3.1x systems, information
about operating the printer is located in
an electronic User’s Guide. This option
is available only with HP Deskjet 990c
series printers.
In DOS operating systems, information
about the HP Deskjet printer is found in a
text document called dosread.txt. This
file is located on the printer software CD
in the \<language code>\djcp\
directory. For <language code>
substitute the relevant code from the list
below. To read the file in English, for
example, open dosread.txt in the
\enu\djcp directory.
You need Adobe Acrobat Reader to
view the User’s Guide. If you do not
have Acrobat Reader, install it from the
printer software CD when you view the
guide for the first time.
To open the User’s Guide:
1. Insert the printer software CD into the
computer’s CD-ROM drive.
2. Select File > Run in the Program
Manager.
3. Type d:\setup.exe.
Substitute the letter of your CD-ROM
drive for “d” if necessary.
4. Click OK.
The hp deskjet screen is displayed.
5. Select View User’s Guide.
– If Acrobat Reader is installed on
your computer, the User’s Guide is
displayed.
– If Acrobat Reader is not installed on
your computer, follow the onscreen
installation instructions. Once
Acrobat Reader is installed, select
View User’s Guide to display the
manual.
6
for this language...
use this code...
Bahasa Indonesia
Bulgaria
Chinese, Simplified
Chinese, Traditional
Czech
Danish
German
English
Spanish
Finnish
French
Hungarian
Italian
Japanese
Korean
Kazakh
Dutch
Norwegian
Polish
Portuguese
Russian
Swedish
Thai
bin
bul
chs
cht
csy
dan
deu
enu
esm
fin
fra
hun
ita
jpn
kor
kzh
nld
non
plk
ptb
rus
svc
tha
contacting hp customer care
english
HP customer care's service and support provides expert advice on using your HP Deskjet
printer or solving problems with your printer. There are several ways to obtain
assistance—what you need, when you need it!
hp’s support process
hp customer care e-support
HP customer care's support process
works most effectively if you look for
help in the following order:
HP customer care e-support offers online
support for as long as you own your HP
printer. Get instant access to support
information, helpful printing tips and the
latest updates for your printer software
(also referred to as the printer driver)—
24 hours a day, seven days a week, all
at no cost to you.
1. Use quick help.
See “viewing quick help” for more
information.
2. Access HP customer care e-support.
Use your Internet connection any time
of the day to:
– Check HP's Web support pages for
product help
– Read the HP user community forum
messages or post a question
– Send HP an email message
See “hp customer care e-support” for
more information.
3. Contact HP customer care by phone
during hours of operation.
See “hp customer care by phone” for
more information.
hp support Websites
If you have a modem connected to your
computer and subscribe to an Internet
Service Provider or have direct access to
the Internet, you can obtain a wide
variety of information about your printer.
Check the Websites shown in the chart
on the next page.
If the country or language you need is
not listed in the chart, access HP
customer care online at www.hp.com/
apcpo-support/regional.html to see if a
Website in your language is available.
Note Support options and availability
vary by product, country/region, and
language.
7
english
for this language...
use this Website...
English
http://www.hp.com/go/support
French
http://www.hp.com/cposupport/fr
German
http://www.hp.com/cposupport/de
Japanese
http://www.jpn.hp.com/CPO_TC/eschome.htm
Korean
http://www.hp.co.kr/go/support
Portuguese
http://www.hp.com/cposupport/pt
Simplified Chinese
http://www.hp.com.cn/go/support
Spanish
http://www.hp.com/cposupport/es
Swedish
http://www.hp.com/cposupport/sv
Traditional Chinese
http://taiwan.support.hp.com
Link to HP user community forums and
HP customer care email from the HP
customer care Website. Log on to the
Website then select printer options
appropriate for your printer. When the
hp customer care screen appears, click
Connect with HP.
hp user community forums
HP's customer care online user
community forums let you read through
the questions and answers left by other
HP users to find a solution to your
support question. You can also post your
own question, then visit the site later for
ideas and suggestions from
knowledgeable users or forum
moderators.
8
hp customer care email
One-to-one email gives direct answers to
your questions from an HP customer care
service technician. Enter your question
on a Web form and receive an email
reply. (Responses are normally provided
within 48 hours, excluding holidays.)
Email support is a great way to ask
technical questions or obtain an answer
that is tailored to your specific system.
hp customer care by phone
free phone support period
region
phone support*
North America—
Including Canada
1 year
Asia Pacific
1 year
Europe
30 days
Latin America
1 year
* Standard phone company charges apply.
before placing a call
Before placing a call for help, try these
other free support options:
• quick help
• quick start poster
• HP customer care e-support
• HP customer care audio tips (if you
are in the U.S.). Solutions to
commonly asked HP Deskjet printer
questions are provided when you
phone our toll-free automated support
line at (877) 283-4684.
In addition, HP needs the following
information to assist you:
• The printer's model number (the label
is on the front of the printer)
• The printer's serial number (the label
is on the bottom of the printer)
• The computer’s operating system
• The version of the printer driver (also
referred to as the printer software)
• Messages displayed around the time
the situation occurred
• Answers to these questions:
– Has this situation happened before?
Can you re-create it?
– When did this happen? Did you
add any new hardware or software
around the time this situation
began?
9
english
HP provides telephone support free of
charge during the printer’s phone
support period. (Standard phone
company charges do apply, however.)
The list below shows the phone support
period for your region.
If you cannot solve the problem using
these resources, call an HP customer
care service technician while you are in
front of your computer and printer. For
faster service, please be prepared to
provide information about the steps you
have taken to solve the problem.
english
support phone numbers
If you need help solving a problem,
contact HP customer care using one of
the phone numbers in the table on the
right. If the phone number for your
region is not listed, please refer to HP's
Website at www.hp.com/cpso-support/
guide/psd/cscinfo.htm.
after the free phone support period
After the free phone support period, you
can still get help from HP for a fee.
Prices are subject to change without
notice.
(However, HP customer care e-support is
always available at no cost! See “hp
customer care e-support” for more
information.)
• For calls in the United States that may
last less than 10 minutes, call (900)
555-1500. The charge is US$2.50
per minute, starting from the time you
connect to a service technician.
Charges will not exceed US$25.
• For calls in the United States that may
last longer than ten minutes or calls
from Canada, call (800) 999-1148.
The fee is US$25 per call, charged to
your Visa or MasterCard.
If HP determines during the call that your
printer needs to be repaired and the
printer is covered under the limited
warranty, you will not be charged for
the phone support service.
10
for this
region...
use this
phone number...
Argentina
+54 0810 555 5520
Australia
+61 3 8877 8000
Austria
+43 (0) 810 00 6080
Belgium (Dutch)
+32 (0) 2 626 88 06
Belgium
(French)
+32 (0) 2 626 88 07
Brazil, inside
Greater Sao
Paulo
+55 3747 7799
Brazil, outside
Greater Sao
Paulo
+55 0800 15 7751
Canada
1 (905) 206 4663
Chile
+56 800 36 0999
China
+86 (0) 10 6564 5959
Czech Republic
+42 02 6130 7310
Denmark
+45 (0) 39 29 4099
English
International
+44 (0) 207 512 5202
Finland
+358 (0) 203 4 7 288
France
+33 (0) 1 43 62 34 34
Germany
+49 (0) 180 52 58 143
Greece
+30 (0) 1 619 64 11
Hong Kong
+852 (800) 96 7729
Hungary
+36 (0) 1382 1111
India
+91 11 682 60 35
Indonesia
+62 (21) 350 3408
Ireland
+353 (0) 1662 5525
Israel
+972 (0) 9 9524848
Italy
+39 (0) 2 264 10350
Japan
+81 (0) 3 3335 8333
Korea
+82 (2) 3270 0700
Korea,
outside Seoul
+82 080 999 0700
Malaysia
+60 (3) 2952566
Malaysia,
Penang
+60 1 300 88 00 28
use this
phone number...
Mexico
01 800 472 6684
Middle East,
Dubai
+971 4 883 8454
Netherlands
+31 (0) 20 606 8751
New Zealand
+64 (9) 356 6640
Norway
+47 22 116299
Philippines
+66 (2) 867 3551
Poland
+48 22 519 06 00
Portugal
+351 21 317 6333
Republic of
South Africa,
inside RSA
+27 086 000 1030
Republic of
South Africa,
outside RSA
+27 11 258 9301
Russia,
Moscow
+7 095 797 3520
Russia,
St. Petersburg
+7 812 346 7997
Singapore
+65 272 5300
Spain
+34 9 02321 123
Sweden
+46 (0) 8 6192170
Switzerland
+41 (0) 84 8801111
Taiwan
+886 2 2717 0055
Thailand
+66 (2) 661 4000
Turkey
+90 (0) 212 221 6969
United
Kingdom
+44 (0) 207 512 5202
U.S.
1 (208) 344 4131
Venezuela
+ 58 800 47 888
Vietnam
+84 (0) 8 823 4530
obtaining hp customer care
repair
If your HP printer needs repairing, call
HP customer care phone support. (See
HP’s support phone numbers on the
previous page.) A trained HP customer
care service technician will diagnose the
problem and coordinate the repair
process.
Customer care will direct you to the best
solution, whether it is an authorized
service provider or an HP facility. This
service is free during your printer's
limited warranty period. After the
warranty period, you will be quoted a
repair cost.
obtaining a warranty
extension
If you would like to extend your
warranty coverage beyond the limited
warranty period, the following options
are available:
• Consult your reseller to get extended
coverage. To find HP resellers in the
U.S., visit HP’s service locator at
www.hp.com/service_locator.
• If your reseller does not offer service
contracts, call HP directly and ask
about our HP service agreements. In
the U.S. call (800) 446-0522; in
Canada call (800) 268-1221. For HP
service agreements outside of the U.S.
and Canada, contact your local HP
sales office.
11
english
for this
region...
english
solving Windows installation problems
View the information in this section if you have problems setting up your printer. If you
need help after the printer is set up, see the quick help electronic manual.
what is the problem?
I inserted the installation CD,
but the computer could not
read it.
possible causes...
• The CD is not properly inserted in the CDROM drive
• The CD is damaged
• The CD-ROM is damaged
to solve the problem...
Reinsert the CD into the CD-ROM drive. Be
careful to position the CD correctly.
If installation does not begin after a few
seconds, either the CD or CD-ROM drive may
be damaged.
Insert a different CD in the CD-ROM drive.
If another CD works, you may have a damaged
CD.
If you are not able to play any CD, you may
need to replace or repair your CD-ROM drive.
Replace the damaged CD by downloading the
printer software (also known as the printer
driver) from the HP Website.
If you do not have Web access, contact HP
customer care to order the software on CD.
For the phone number of the HP customer care
center nearest to you, see “contacting hp
customer care”.
12
possible causes...
The printer software did not
install correctly.
• There may be a conflict with your
virus protection program
• There may be a conflict with another
software program
• There may be a conflict with a
peripheral device connected to your
printer
english
what is the problem?
to solve the problem...
Uninstall your printer software.
For Windows 95, 98, Me, NT 4.0,
and 2000:
1. Click Start > Programs > hp
deskjet 9xx series > hp deskjet
9xx series uninstall.
For Windows 3.1x:
1. Open the hp deskjet 9xx series
2. Follow the directions that
3. Follow the instructions that
appear on your computer
screen.
program group.
2. Double-click the hp deskjet
9xx series Uninstall icon.
appear on your computer
screen.
• Close any software programs (including virus
protection programs) that are running.
• Disconnect any peripheral devices that use a
parallel printer cable (such as a scanner or tape
backup system).
Reinstall the printer software. See the quick start
poster.
If you are still having problems with the software
installation, contact HP customer care. See
“contacting hp customer care”.
13
english
what is the problem?
When I connect a USB cable
between the printer and my
computer, the New Hardware
Wizard does not appear.
possible causes...
to solve the problem...
You may not be using Windows
98, Me, or 2000.
Make sure Windows 98, Me, or 2000 is
running. If you do not have Windows 98, Me, or
2000, you need to use a parallel cable.
Your USB cable may not be
connected properly.
1. Disconnect and then reconnect the USB cable
from your printer.
2. Make sure that the cable is securely attached.
Your computer may not be USB
enabled.
In Windows 98, Me, or 2000:
1. Click Start > Settings > Control Panel.
2. Double-click the System icon.
3. Select the Device Manager tab.
4. Click the plus (+) icon next to the Universal
Serial Bus Controller option.
• If you see a USB host controller and a USB
root hub listed, USB is probably enabled.
• If you do not see thse devices listed, refer to
your computer’s documentation or contact the
computer’s manufacturer for more information
on enabling and setting up USB.
5. Use a parallel cable to connect the printer to
your computer if you cannot enable USB.
14
When I connect a USB cable
between the printer and my
computer, an “Unknown
Device” message appears.
possible causes...
english
what is the problem?
• Static electricity has built up in the cable
between the printer and your computer
• You may have a defective USB cable
to solve the problem...
1. Disconnect the USB cable from the printer.
2. Unplug the printer from its power cord.
3. Wait approximately 30 seconds.
4. Plug the printer cord into the printer.
5. Plug the USB cable into the printer.
6. Replace the USB cable or use a parallel
cable if “Unknown Device” continues to
appear in the New Hardware Found dialog
box.
15
english
what is the problem?
possible causes...
When I insert the printer
software CD and the files
start to copy, the Copying
Files... screen says that file
hpzuci01.dll cannot be
found.
All the following conditions are present:
• You are using a USB cable to connect the
printer to your computer
• You are using Windows 98
• You are connecting more than one device at
the same time
to solve the problem...
1. Click Browse.
The Open screen is displayed.
2. Select the following path to locate the hpzuci01.dll
file: c:\Program Files\Hewlett-Packard\hpz\ glue.
3. Click OK.
The Copying Files… screen reappears with the
correct path and file name inserted in the Copy
files from… field.
4. Click OK.
5. Select Install hp deskjet 9xx series printer software.
The hp deskjet 9xx installer screen appears.
6. Click Next, then follow the onscreen instructions to
complete installation.
16
limited warranty statement
software
print cartridges
printer
90 days
90 days
1 year
Asia Pacific
90 days
90 days
1 year
Europe
90 days
90 days
1 year
Latin America
90 days
90 days
1 year
A. extent of limited warranty
1. Hewlett-Packard (HP) warrants to the enduser customer that the HP products specified
above will be free from defects in materials
and workmanship for the duration specified
above, which duration begins on the date of
purchase by the customer. Customer is
responsible for maintaining proof of date of
purchase.
2. For software products, HP’s limited warranty
applies only to a failure to execute
programming instructions. HP does not
warrant that the operation of any product
will be uninterrupted or error free.
3. HP’s limited warranty covers only those
defects which arise as a result of normal use
of the product, and do not apply to any:
a. Improper or inadequate maintenance or
modification;
b. Software, interfacing, media, parts, or
supplies not provided or supported by HP;
or
c. Operation outside the product’s
specifications.
4. For HP printer products, the use of a non-HP
ink cartridge or a refilled ink cartridge does
not affect either the warranty to the customer
or any HP support contract with the
customer. However, if printer failure or
damage is attributable to the use of a non-HP
or refilled ink cartridge, HP will charge its
standard time and materials charges to service
the printer for the particular failure or damage.
english
region
North America (including Canada)
5. If HP receives, during the applicable
warranty period, notice of a defect in any
software, media, or ink cartridge covered by
HP’s warranty, HP shall replace the defective
product. If HP receives notice of a defect in
any hardware product covered by HP’s
warranty during the applicable warranty
period, HP shall either repair or replace the
defective product at HP’s option.
6. If HP is unable to repair or replace, as
applicable, a defective product covered by
HP’s warranty, HP shall, within a reasonable
time after being notified of the defect, refund
the purchase price of the product.
7. HP shall have no obligation to repair,
replace, or refund until the customer returns
the defective product to HP.
8. Any replacement product may be either new
or like-new, provided that it has functionality
at least equal to that of the product being
replaced.
9. HP’s limited warranty is valid in any country
where the covered HP product is distributed
by HP except for the Middle-East, Africa,
Argentina, Brazil, Mexico, Venezuela, and
France’s “Departements D’Outre-Mer”; for
those excepted areas, the warranty is valid
only in the country of purchase. Contracts for
additional warranty services, such as on-site
service, may be available from any
authorized HP service facility where the
product is distributed by HP or by an
authorized importer.
17
english
B. limitations of warranty
1. TO THE EXTENT ALLOWED BY LOCAL LAW,
NEITHER HP NOR ITS THIRD PARTY
SUPPLIERS MAKE ANY OTHER WARRANTY
OR CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO
THE HP PRODUCTS, AND SPECIFICALLY
DISCLAIM THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS
FOR A PARTICULAR PURPOSE.
C. limitations of liability
1. To the extent allowed by local law, the
remedies provided in this Warranty
Statement are the customer’s sole and
exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW,
EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT
WILL HP OR ITS THIRD PARTY SUPPLIERS BE
LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL
THEORY AND WHETHER ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
D. local law
1. This Warranty Statement gives the customer
specific legal rights. The customer may also
have other rights which vary from state to
state in the United States, from province to
province in Canada, and from country to
country elsewhere in the world.
2. To the extent that this Warranty Statement is
inconsistent with local law, this Warranty
Statement shall be deemed modified to be
consistent with such local law. Under such
local law, certain disclaimers and limitations
of this Warranty Statement may not apply to
the customer. For example, some states in the
United States, as well as some governments
outside the United States (including
provinces in Canada), may:
a. Preclude the disclaimers and limitations in
this Warranty Statement from limiting the
statutory rights of a consumer (e.g., the
United Kingdom);
18
b. Otherwise restrict the ability of a
manufacturer to enforce such disclaimers
or limitations; or
c. Grant the customer additional warranty
rights, specify the duration of implied
warranties which the manufacturer cannot
disclaim, or not allow limitations on the
duration of implied warranties.
3. FOR CONSUMER TRANSACTIONS IN
AUSTRALIA AND NEW ZEALAND, THE
TERMS IN THIS WARRANTY STATEMENT,
EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT,
OR MODIFY, AND ARE IN ADDITION TO,
THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF HP
PRODUCTS TO SUCH CUSTOMERS.
hp year 2000 warranty
Subject to all of the terms and limitations of the
HP Limited Warranty Statement stated above,
HP warrants that this HP Product will be able to
accurately process date data (including, but not
limited to, calculating, comparing, and
sequencing) from, into, and between the
twentieth and twenty-first centuries, and the
years 1999 and 2000, including leap year
calculations, when used in accordance with the
Product documentation provided by HP
(including any instructions for installing patches
or upgrades), provided that all other products
(e.g. hardware, software, firmware) used in
combination with such HP Product(s) properly
exchange date data with it. The duration of the
Year 2000 warranty extends through January
31, 2001.
environmental statement
Product longevity: To ensure the longevity of
your HP Deskjet printer, HP provides the
following:
Ozone: Ozone-depleting chemicals such as
CFCs have been eliminated from HewlettPackard manufacturing processes.
• Extended warranty: HP SupportPack
provides coverage for the HP hardware and
product and all HP supplied internal
components. HP SupportPack must be
purchased by the customer within 30 days of
purchase. Contact the nearest HP dealer
about this service.
• Spare parts and consumables are available
for five (5) years after production has
stopped.
• Product take-back: To return this product and
print cartridges to HP at the end of its useful
life, call your local HP Sales or Service
Office for instructions.
recycling
energy consumption
Design for recycling has been incorporated into
this printer. The number of materials has been
kept to a minimum while ensuring proper
functionality and reliability. Dissimilar materials
have been designed to separate easily.
Fasteners and other connections are easy to
locate, access, and remove using common tools.
High priority parts have been designed to
access quickly for efficient disassembly and
repair. Plastic parts have been primarily
designed in no more than two colors to enhance
recycling options. A few small parts are colored
specifically to highlight customer access points.
This printer was designed with energy
conservation in mind. This printer averages
4 watts in stand-by mode. Not only does this
save natural resources, but it also saves money
without affecting the high performance of the
printer.
reduction and elimination
Paper use: The printer’s automatic/manual twosided printing capability reduces paper usage
and the resulting demands on natural resources.
This printer is suited for the use of recycled
papers according to DIN 19 309.
Printer packaging: The packaging materials for
this printer have been selected to provide
maximum protection for the least cost possible,
while attempting to minimize environmental
impact and facilitate recycling. The rugged
design of the HP Deskjet printer assists in
minimizing both packaging materials and
damage rates.
Plastic parts: All major plastics and plastic parts
are marked according to international
standards. All plastic parts used in the printer
housing and chassis are technically recyclable
and all use a single polymer.
This product qualifies for the ENERGY STAR
Program (U.S. and Japan). ENERGY STAR is a
voluntary program established to encourage the
development of energy-efficient office products.
ENERGY STAR is a US registered service mark
of the US EPA. As an ENERGY STAR partner,
Hewlett-Packard Company has determined that
this product meets ENERGY STAR Guidelines for
energy efficiency.
Energy consumption in off-mode: When the
printer is off, a minimal amount of energy is still
being consumed. Energy consumption can be
prevented by turning the printer power off, then
disconnecting the end of the printer power cord
from the electrical source.
19
english
Hewlett-Packard continuously improves the
design processes of its deskjet printers to
minimize the negative impact on the office
environment and on the communities where
printers are manufactured, shipped, and used.
Hewlett-Packard has also developed processes
to minimize the negative impact of the disposal
of the printer at the end of its printing life.
english
index
A
P
Adobe Acrobat Reader 5, 6
Automatic two-sided printing module 1
phone support 9, 10
print cartridges 1, 2, 3
printer 15
printer box contents 1
printer cable 2, 14, 15
printer features 3
printer repair 11
printer software 1, 2, 3, 5
printer specifications 3
printer, connecting to network 3
printer, setting up 3
B
bubble help 3
C
cable, printer 2
compatability
with other hardware 3
with other software 3
contents, printer box 1
customer care 7
D
DOS systems 6
driver, printer 1, 2, 3
E
email support 8
energy consumption 19
Q
quick help manual 3, 4, 5, 6
quick start poster 1, 3
R
recycling printer 19
release notes 3
S
finding printer information 3
service contracts 11
software, printer 2, 3
H
T
help
after phone support period 10
email support 8
HP customer care 7
phone support 9, 10
printer repair 11
troubleshooting installation problems 12
user community forums 8
Web support 7
help, onscreen 3
HP printer assistant 4
troubleshooting 12
computer cannot read software CD 12
hpzuci01.dll not found 16
software does not install correctly 13
USB installation problems 14, 15
U
I
W
installation troubleshooting 12
warranty extension 11, 19
warranty, limited 17
Websites, HP customer support 7
Windows onscreen help 3
F
M
Macintosh bubble help 3
N
network guide, Windows 3
20
USB 14, 15
user’s guide, Windows 3.1x 3
V
virus protection programs 13
regulatory notices
hewlett-packard company
note
This device complies with part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment
generates, uses, and can radiate radio
frequency energy and, if not installed and used
in accordance with the instructions, can cause
harmful interference to radio communications.
However, there is no guarantee that interference
will not occur in a particular installation. If this
equipment does cause harmful interference to
radio or television reception, which can be
determined by turning the equipment off and on,
the user is encouraged to try to correct the
interference by one or more of the following
measures:
• This device may not cause harmful
interference, and
• This device must accept any interference
received, including interference that may
cause undesired operation.
• Pursuant to Part 15.21 of the FCC Rules, any
changes or modifications to this equipment
not expressly approved by Hewlett-Packard
Company may cause harmful interference,
and void your authority to operate this
equipment. Use of a shielded data cable is
required to comply with the Class B limits of
Part 15 of the FCC Rules.
For further information, contact:
Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and the receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/
TV technician for help.
LED indicator statement
The display LEDs meet the requirements of EN 60825-1.
Windows
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regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
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note
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant
to part 15 of the FCC rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used
in accordance with the instructions, can cause
harmful interference to radio communications.
However, there is no guarantee that interference will
not occur in a particular installation. If this
equipment does cause harmful interference to radio
or television reception, which can be determined by
turning the equipment off and on, the user is
encouraged to try to correct the interference by one
or more of the following measures:
•
This device may not cause harmful interference,
and
• This device must accept any interference
received, including interference that may cause
undesired operation.
• Pursuant to Part 15.21 of the FCC Rules, any
changes or modifications to this equipment not
expressly approved by Hewlett-Packard
Company may cause harmful interference, and
void your authority to operate this equipment.
Use of a shielded data cable is required to
comply with the Class B limits of Part 15 of the
FCC Rules.
For further information, contact:
Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment
and the receiver.
Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV
technician for help.
LED indicator statement
The display LEDs meet the requirements of EN 60825-1.
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regulatory notices
hewlett-packard company
note
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant
to part 15 of the FCC rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used
in accordance with the instructions, can cause
harmful interference to radio communications.
However, there is no guarantee that interference will
not occur in a particular installation. If this
equipment does cause harmful interference to radio
or television reception, which can be determined by
turning the equipment off and on, the user is
encouraged to try to correct the interference by one
or more of the following measures:
•
This device may not cause harmful interference,
and
• This device must accept any interference
received, including interference that may cause
undesired operation.
• Pursuant to Part 15.21 of the FCC Rules, any
changes or modifications to this equipment not
expressly approved by Hewlett-Packard
Company may cause harmful interference, and
void your authority to operate this equipment.
Use of a shielded data cable is required to
comply with the Class B limits of Part 15 of the
FCC Rules.
For further information, contact:
Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment
and the receiver.
Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV
technician for help.
LED indicator statement
The display LEDs meet the requirements of EN 60825-1.
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01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3 45
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regulatory notices
hewlett-packard company
note
This device complies with part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment
generates, uses, and can radiate radio
frequency energy and, if not installed and used
in accordance with the instructions, can cause
harmful interference to radio communications.
However, there is no guarantee that interference
will not occur in a particular installation. If this
equipment does cause harmful interference to
radio or television reception, which can be
determined by turning the equipment off and on,
the user is encouraged to try to correct the
interference by one or more of the following
measures:
• This device may not cause harmful
interference, and
• This device must accept any interference
received, including interference that may
cause undesired operation.
• Pursuant to Part 15.21 of the FCC Rules, any
changes or modifications to this equipment
not expressly approved by Hewlett-Packard
Company may cause harmful interference,
and void your authority to operate this
equipment. Use of a shielded data cable is
required to comply with the Class B limits of
Part 15 of the FCC Rules.
For further information, contact:
Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and the receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/
TV technician for help.
LED indicator statement
The display LEDs meet the requirements of EN 60825-1.
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Windows
Macintosh
pedoman acuan cepat
hp deskjet 990c/980c/960c series
bahasa indonesia
Edisi 1 Oktober 2000
Copyright 2000 Hewlett-Packard Company
maklumat-maklumat
Microsoft, MS-DOS dan Windows adalah merek-merek dagang yang terdaftar dari Microsoft
Corporation.
Adobe dan Acrobat adalah merek-merek dagang yang terdaftar dari Adobe Systems Incorporated.
Mac, Macintosh dan Mac OS adalah merek-merek dagang dari Apple Computer, Inc., yang terdaftar
di Amerika Serikat dan negara-negara lainnya.
pemberitahuan
Informasi yang tercantum dalam dokumen ini dapat dirubah tanpa pemberitahuan.
Hewlett-Packard tidak memberikan garansi apapun dengan mengacu pada bahan-bahan ini,
termasuk, namun tidak terbatas pada garansi dari kemampuan produk dagang dan kesesuaian bagi
maksud tertentu.
Hewlett-Packard tidak harus bertanggung jawab terhadap kesalahan dalam dokumen ini atau
kerusakan sewaktu-waktu ataupun sebagai akibat dalam hubungannya dengan penyerahan, prestasi
atau penggunaan bahan ini.
Bagian dari dokumen ini tidak boleh difotokopi, direproduksi atau diterjemahkan kedalam bahasa
lain tanpa ijin tertulis sebelumnya dari Hewlett-Packard Company.
istilah-istilah dan kebiasaan-kebiasaan
Istilah-istilah dan kebiasaan-kebiasaan berikut digunakan pada pedoman acuan cepat:
istilah-istilah
Pencetak-pencetak HP Deskjet 990c, 980c dan 960c series dipandang sama dengan HP Deskjet 9xx
atau HP Deskjet.
simbol- simbol
Simbol > memandu anda sepanjang rangkaian langkah-langkah perangkat lunak. Sebagai contoh:
Klik Start > Programs > hp deskjet 9xx series > Release Notes untuk menampilkan Release Notes
(Catatan Pengeluaran).
perhatian-perhatian
Suatu Perhatian menunjukkan kemungkinan adanya kerusakan pencetak HP Deskjet atau terhadap
peralatan lainnya.
Sebagai contoh:
Perhatian! Jangan menyentuh lubang-lubang
semprot tinta tabung cetak atau kontak-kontak
tembaga. Menyentuh bagian-bagian ini
menyebabkan penyumbatan, kegagalan tinta
dan hubungan-hubungan buruk pada listrik.
ii
pedoman acuan cepat
hp deskjet 990c/980c/960c series
daftar isi
memperkenalkan pencetak hp deskjet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
mencari informasi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
menampilkan bantuan cepat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
pemakai-pemakai Windows 95, 98, Me, 2000 dan NT 4.0 . . . . . . . . . . . . . . 4
pemakai-pemakai Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
menampilkan informasi pencetak pada Windows 3.1x dan DOS . . . . . . . . . . . 6
pemakai-pemakai Windows 3.1x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
pemakai-pemakai DOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
menghubungi pelayanan pelanggan hp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
proses dukungan hp . . . . . . . . . . . . . . . . . . . . . . . . .
dukungan elektronik pelayanan pelanggan hp . . . . . . .
pelayanan pelanggan hp melalui telepon . . . . . . . . . . .
mendapatkan perbaikan dari pelayanan pelanggan hp .
mendapatkan perpanjangan garansi . . . . . . . . . . . . . .
.
.
.
.
.
.
.
.
.
.
. . . . . . . . . . . . . . .7
. . . . . . . . . . . . . . .7
. . . . . . . . . . . . . . .9
. . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . 11
mengatasi gangguan-gangguan instalasi Windows . . . . . . . . . . . . . . . . . . . . 12
pernyataan garansi terbatas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
pernyataan lingkungan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
indeks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . bagian dalam sampul belakang
iii
bahasa indonesia
tabung-tabung cetak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
kabel-kabel pencetak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
pembaruan-pembaruan perangkat lunak . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
iv
bahasa indonesia
memperkenalkan pencetak hp deskjet
apa yang terdapat di dalam kotak
Terima kasih atas pembelian pencetak HP Deskjet! Kotak pencetak anda berisi bagianbagian berikut:
• Pencetak HP Deskjet (990c series,
980c series atau 960c series)
• CD perangkat lunak pencetak
• Modul cetakan dua-sisi otomatis
(mungkin tidak tersedia pada semua
bentuk pencetak)
• Plakat menjalankan secara cepat
• Tabung cetak warna hitam
• Tabung cetak tiga warna
Jika beberapa dari bagian-bagian ini tidak terdapat di dalam kotak, hubungi penyalur HP
anda atau pelayanan pelanggan HP. Lihat “menghubungi pelayanan pelanggan hp”
untuk memperoleh informasi lengkap.
1. pencetak 2. plakat menjalankan secara cepat 3. pedoman acuan cepat 4. perangkat lunak
pencetak 5. tabung cetak warna hitam 6. tabung cetak tiga warna 7. kabel daya listrik
8. modul cetak dua-sisi otomatis (tidak tersedia pada semua model-model pencetak)
1
bahasa indonesia
• Kabel daya listrik
• Pedoman acuan cepat
tabung-tabung cetak
kabel-kabel pencetak
Kotak pencetak HP Deskjet mengandung
tabung cetak warna hitam dan tabung
cetak berwarna. Masing-masing kotak
tabung cetak dan petunjuk bantuan
cepat elektronik memuat petunjukpetunjuk instalasi.
Kabel pencetak tidak termasuk dalam
kotak. Beli salah satu dari kabel-kabel
berikut untuk menghubungkan pencetak
dengan komputer anda.
Ketika anda mengganti tabung cetak,
pastikan bahwa anda memiliki nomor
komponen yang benar:
bahasa indonesia
• Hitam—hp 45 (hp 51645a)
• Tiga warna—hp 78 (hp c6578d)
• Tabung besar tiga warna—hp 78
(hp c6578a)
• Kabel antar muka paralel sesuai
dengan IEEE 1284 yang digunakan
pada semua sistim Windows
• Kabel antar muka sesuai dengan USB
yang digunakan pada sistim-sistim
Macintosh dan Windows 98, Me
dan 2000
pembaruan-pembaruan
perangkat lunak
Perangkat lunak pencetak, juga disebut
driver pencetak, mengirim permintaanpermintaan cetak anda ke pencetak.
Gunakan cara-cara berikut untuk
mendapatkan salinan-salinan dan
pembaruan-pembaruan perangkat lunak
pencetak:
• Download perangkat lunak pencetak
dari website HP.
1. tabung cetak hitam 2. tabung cetak tiga
warna 3. lubang-lubang semprot tinta
4. kontak-kontak tembaga 5. pita vinil
pengaman
Ketika anda mengganti
sebuah tabung cetak, jangan menyentuh
lubang-lubang semprot tinta atau kontakkontak tembaga dari tabung cetak.
Menyentuh bagian-bagian ini
menyebabkan penyumbatan, kegagalan
tinta dan hubungan-hubungan buruk
pada listrik. Sebagai tambahan, jangan
melepaskan pita-pita tembaga. Pita-pita
tersebut diperlukan sebagai kontak-kontak
listrik.
Perhatian!
2
• Hubungi pelayanan pelanggan HP
untuk meminta CD berisikan file-file
perangkat lunak yang baru.
Lihat “menghubungi pelayanan
pelanggan hp” untuk mendapatkan
nomor-nomor telepon pelayanan
pelanggan dan alamat-alamat website.
mencari informasi
Beberapa dokumen dilampirkan bersama pencetak HP Deskjet. Dokumen-dokumen
tersebut menyediakan petunjuk-petunjuk tentang bagaimana instal perangkat lunak
pencetak, menjalankan pencetak dan mencari bantuan bila anda membutuhkannya.
Tabel berikut menunjukkan dimana memperoleh jenis-jenis informasi tertentu.
untuk informasi
tentang...
lihat...
sistim
plakat menjalankan secara
cepat
Windows (semua
versi) dan
Macintosh
Fungsi-fungsi pencetak,
spesifikasi-spesifikasi,
perawatan, tabungtabung cetak, bagaimana
mencetak dan mengatasi
gangguan pencetak
bantuan cepat
(Lihat “menampilkan bantuan
cepat” untuk mendapatkan
informasi)
Windows (semua
versi) dan
Macintosh
Isi kotak pencetak,
pelayanan pelanggan
HP, informasi garansi dan
mengatasi gangguan
instalasi
pedoman acuan cepat
Windows (semua
versi) dan
Macintosh
Menghubungkan
pencetak dengan
jaringan komputer
Petunjuk jaringan komputer
Windows keluaran HP
Windows (semua
versi kecuali
Windows 3.1)
Persesuaian perangkat
keras dan perangkat
lunak dengan pencetak
hp deskjet release notes
(catatan pengeluaran)
Klik Start > Programs > hp
deskjet 9xx series > release
Windows (semua
versi kecuali 3.1)
bahasa indonesia
Penyetelan pencetak dan
menginstalasi perangkat
lunak pencetak
Pedoman Pemakai
(Lihat “menampilkan informasi
pencetak pada Windows
3.1x dan DOS” untuk
mendapatkan informasi)
notes (catatan pengeluaran)
Opsi-opsi pada layar
dalam perangkat lunak
pencetak
Bantuan What’s This (Apa Ini)
(Windows)
Klik tombol mouse kanan
pada layar yang
bersangkutan.
Windows (semua
versi kecuali 3.1)
dan Macintosh
Bantuan gelembung
(Macintosh)
Klik tombol mouse pada layar
yang bersangkutan.
3
menampilkan bantuan cepat
Petunjuk elektronik bantuan cepat menawarkan petunjuk-petunjuk bagi penggunaan
pencetak HP Deskjet. Informasi juga disediakan untuk membantu anda mengatasi
gangguan-gangguan pencetak yang mungkin terjadi.
pemakai-pemakai Windows
95, 98, Me, 2000 dan NT 4.0
Buka bantuan cepat melalui asisten
pencetak hp, suatu fasilitas yang juga
menyediakan:
bahasa indonesia
• Dukungan melalui pelayanan
pelanggan HP
Versi-versi Adobe Acrobat dari
bantuan cepat
Petunjuk bantuan cepat juga tersedia
dalam bahasa-bahasa berikut:
• Bahasa Arab
• Bahasa Bulgaria
• Bahasa Estonia
• Ide-ide cetakan
• Bahasa Indonesia
• Jalinan-jalinan perbelanjaan ke
produk-produk HP lainnya
• Bahasa Israel
• Jalinan-jalinan ke pembaruanpembaruan perangkat lunak pencetak
• Bahasa Kroasia
Gambar asisten pencetak ditampilkan
pada desktop Windows setelah anda
menginstal perangkat lunak pencetak.
• Bahasa Rumania
mengakses bantuan cepat
• Bahasa Turki
Untuk menampilkan bantuan cepat:
1. Klik dua kali gambar hp printer assistant
(asisten pencetak hp) pada desktop
komputer anda.
990c printer
assistant
HP printer assistant (asisten pencetak)
muncul.
2. Klik tombol quick help (bantuan cepat)
untuk menampilkan judul-judul petunjuk.
Anda bisa juga membuka bantuan
cepat dari menu Start dengan mengklik
Start > Programs > hp deskjet 9xx series
> 9xx printer assistant (asisten pencetak)
> quick help (bantuan cepat).
4
• Bahasa Kazakstan
• Bahasa Lithuania
• Bahasa Slovakia
• Bahasa Slovenia
• Bahasa Yunani
Jika anda ingin menampilkan petunjuk
dalam salah satu bahasa tersebut:
1. Klik dua kali gambar hp printer assistant
(asisten pencetak hp) pada desktop
komputer anda.
2. Klik tombol quick help (bantuan cepat)
pada layar hp printer assistant
(asisten pencetak).
pemakai-pemakai Macintosh
Pada komputer Macintosh, Adobe
Acrobat Reader dibutuhkan untuk
menampilkan petunjuk bantuan cepat.
Jika anda tidak memiliki Acrobat
Reader, maka installah dari CD
perangkat lunak pencetak.
Untuk membuka bantuan cepat:
1. Masukkan CD perangkat lunak
pencetak ke dalam CD-ROM drive
komputer.
4. Masukkan CD perangkat lunak
pencetak ke dalam CD-ROM drive
komputer.
2. Pilih map User Manual (Petunjuk
Pemakai untuk bahasa anda.
5. Pilih bahasa anda dari daftar bahasa
yang muncul.
– Jika program Acrobat Reader telah
diinstal pada komputer anda,
bantuan cepat akan muncul.
Layar hp deskjet muncul.
3. Lakukan salah satu langkah berikut:
– Klik dua kali gambar Electronic User
Manual (Petunjuk Pemakai
Elektronik) jika Acrobat Reader
telah diinstal pada komputer anda.
– Jika program Acrobat Reader tidak
diinstal pada komputer anda, maka
akan terinstal secara otomatis.
bantuan cepat kemudian muncul.
– Klik dua kali gambar Acrobat
Reader 4.0 jika Acrobat Reader tidak
diinstal pada komputer anda.
Adobe Acrobat Reader akan
terinstal secara otomatis. Setelah
terinstal, maka klik dua kali
gambar Electronic User Manual
(Petunjuk Pemakai Elektronik) untuk
menampilkan bantuan cepat.
5
bahasa indonesia
3. Pilih quick help is available in other
languages (bantuan cepat disediakan
dalam bahasa-bahasa lainnya) pada
bagian bawah dari layar bantuan
cepat.
menampilkan informasi pencetak pada
Windows 3.1x dan DOS
pemakai-pemakai
Windows 3.1x
bahasa indonesia
Pada sistim-sistim Windows 3.1x,
informasi tentang menjalankan pencetak
ditempatkan dalam Pedoman Pemakai
elektronik. Opsi ini tersedia hanya
dengan pencetak-pencetak HP Deskjet
990c series.
Anda memerlukan Adobe Acrobat Reader
untuk menampilkan Pedoman Pemakai.
Jika anda tidak mempunyai Acrobat
Reader, maka installah dari CD perangkat
lunak pencetak ketika anda menampilkan
petunjuk untuk pertama kali.
Untuk membuka Pedoman Pemakai:
1. Masukkan CD perangkat lunak
pencetak ke dalam CD-ROM drive
komputer.
2. Pilih File > Run dalam Program
Manager.
3. Ketik d:\setup.exe.
Ganti huruf “d” dengan CD-ROM
drive jika diperlukan.
4. Klik OK.
Layar hp deskjet muncul.
5. Pilih View User’s Guide (melihat
pedoman pemakai).
– Jika Acrobat Reader telah diinstal
pada komputer anda, maka
Pedoman Pemakai ditampilkan.
– Jika Acrobat Reader tidak diinstal
dalam komputer anda, maka ikuti
petunjuk-petunjuk instalasi yang
muncul pada layar. Sekali Acrobat
Reader terinstal, pilih View User’s
Guide (melihat pedoman pemakai)
untuk menampilkan petunjuk.
6
pemakai-pemakai DOS
Dalam sistim-sistim pengoperasian DOS
informasi tentang pencetak HP deskjet
didapatkan dalam dokumen teks yang
disebut dosread.txt. File ini ditempatkan
pada CD perangkat lunak pencetak
dalam direktori \<kode bahasa>\djcp\.
Ganti <kode bahasa> dengan kode
bersangkutan dari daftar dibawah ini.
Sebagai contoh, untuk membaca file
dalam bahasa Inggris buka file
dosread.txt dalam direktori \enu\djcp.
untuk bahasa ini...
gunakan kode ini...
Bahasa Indonesia
Bahasa Bulgaria
Bahasa Cina yang
dipermudah
Bahasa Cina tradisional
Bahasa Ceko
Bahasa Denmark
Bahasa Jerman
Bahasa Inggris
Bahasa Spanyol
Bahasa Finlandia
Bahasa Perancis
Bahasa Hungaria
Bahasa Italia
Bahasa Jepang
Bahasa Korea
Bahasa Kazakstan
Bahasa Belanda
Bahasa Norwegia
Bahasa Polandia
Bahasa Portugis
Bahasa Rusia
Bahasa Swedia
Bahasa Thailand
bin
bul
chs
cht
csy
dan
deu
enu
esm
fin
fra
hun
ita
jpn
kor
kzh
nld
non
plk
ptb
rus
svc
tha
menghubungi pelayanan pelanggan hp
Dukungan pelayanan pelanggan HP menyediakan saran ahli mengenai penggunaan
pencetak HP deskjet anda atau mengatasi gangguan-gangguan terhadap pencetak anda.
Ada beberapa cara untuk mendapatkan bantuan—apa yang anda perlukan, ketika anda
memerlukannya!
proses dukungan hp
Proses dukungan pelayanan pelanggan
hp bekerja sangat efektif jika anda
mencari bantuan dalam urutan berikut:
Lihat “menampilkan bantuan cepat”
untuk memperoleh informasi lebih
lengkap.
2. Akses dukungan elektronik pelayanan
pelanggan hp
Gunakan hubungan Internet anda
kapan saja setiap hari untuk:
– Memeriksa halaman-halaman
dukungan web HP untuk bantuan
produk
– Membaca pesan-pesan pada forum
masyarakat pemakai HP atau
mengirimkan suatu pertanyaan.
– Mengirim pesan email ke HP
Lihat “dukungan elektronik pelayanan
pelanggan hp” untuk memperoleh
informasi lebih lengkap.
3. Hubungi pelayanan pelanggan HP
melalui telepon pada jam kerja.
Lihat “pelayanan pelanggan hp
melalui telepon” untuk memperoleh
informasi lebih lengkap.
Catatan Opsi-opsi dukungan dan
ketersediaan produk berbeda tergantung
pada negara/daerah dan bahasa.
Dukungan elektronik pelayanan
pelanggan hp menawarkan dukungan
online selama anda memiliki pencetak
HP. Dapatkan akses langsung untuk
informasi pendukung, saran-saran
cetakan yang bermanfaat dan
pembaruan terakhir bagi perangkat
lunak pencetak HP anda (juga di
pandang sama dengan driver
pencetak)—24 jam per hari, tujuh hari
per minggu, semuanya gratis bagi
anda.
bahasa indonesia
1. Gunakan bantuan cepat.
dukungan elektronik
pelayanan pelanggan hp
website-website pendukung hp
Jika anda memiliki modem yang
dihubungkan ke komputer anda dan
berlangganan ke penyedia jasa Internet
atau memiliki akses langsung ke
Internet, anda bisa memperoleh
bermacam-macam informasi yang luas
mengenai pencetak anda. Periksa
website-website yang ditunjukkan dalam
tabel pada halaman berikut.
Jika negara atau bahasa yang anda
perlukan tidak tercantum dalam tabel,
maka akses ke pelayanan pelanggan HP
online di www.hp.com/apcpo-support/
regional.html untuk melihat jika website
dalam bahasa anda tersedia.
7
bahasa indonesia
untuk bahasa ini...
gunakan website ini...
Bahasa Cina tradisional
http://taiwan.support.hp.com
Bahasa Cina yang
dipermudah
http://www.hp.com.cn/go/support
Bahasa Inggris
http://www.hp.com/go/support
Bahasa Jepang
http://www.jpn.hp.com/CPO_TC/eschome.htm
Bahasa Jerman
http://www.hp.com/cposupport/de
Bahasa Korea
http://www.hp.co.kr/go/support
Bahasa Perancis
http://www.hp.com/cposupport/fr
Bahasa Portugis
http://www.hp.com/cposupport/pt
Bahasa Spanyol
http://www.hp.com/cposupport/es
Bahasa Swedia
http://www.hp.com/cposupport/sv
Hubungan ke forum-forum masyarakat
pemakai HP dan email pelayanan
pelanggan HP dari website pelayanan
pelanggan HP. Masuk ke website
kemudian pilih opsi-opsi pencetak yang
sesuai dengan pencetak anda. Ketika
layar pelayanan pelanggan hp
tampil, klik Connect with HP (Hubungkan
dengan HP).
forum-forum masyarakat
pemakai hp
Forum-forum masyarakat pemakai online
pelayanan pelanggan HP
memungkinkan anda membaca
pertanyaan-pertanyaan dan jawabanjawaban yang diajukan oleh para
pemakai-pemakai HP lain untuk
mendapatkan pemecahan terhadap
pertanyaan anda. Anda juga dapat
mengirim pertanyaan sendiri, kemudian
kunjungi website berikutnya untuk
mendapatkan ide-ide dan saran-saran
dari pemakai-pemakai ahli atau
moderator-moderator forum.
8
email pelayanan pelanggan hp
Email perorangan memberikan jawaban
langsung terhadap pertanyaanpertanyaan anda dari teknisi pelayanan
pelanggan HP. Masukkan pertanyaan
anda pada formulir web dan terima
balasan emailnya. (Jawaban-jawaban
biasanya disediakan dalam waktu 48
jam, kecuali pada hari-hari libur).
Dukungan melalui email merupakan
cara yang baik untuk mengirim
pertanyaan-pertanyaan teknis atau
mendapatkan jawaban-jawaban yang
terancang spesifik untuk sistim anda.
pelayanan pelanggan hp
melalui telepon
HP menyediakan dukungan telepon
bebas biaya selama jangka waktu
dukungan telepon terhadap pencetak.
(Meskipun demikian, perusahaan
telepon mengenakan biaya standar
pemakaian.) Daftar di bawah
menunjukkan jangka waktu dukungan
telepon untuk wilayah anda.
wilayah
dukungan
telepon*
Amerika Utara—
Termasuk Canada
1 tahun
Asia Pasifik
1 tahun
Eropa
30 hari
Amerika Latin
1 tahun
* Perusahaan telepon mengenakan biaya
standar pemakaian
sebelum menelepon
Sebelum menelepon untuk memperoleh
bantuan, gunakan opsi-opsi dukungan
gratis lainnya berikut ini:
• bantuan cepat
• plakat menjalankan secara cepat
• dukungan elektronik pelayanan
pelanggan HP
Sebagai tambahan, HP memerlukan
informasi berikut untuk membantu anda:
• Nomor model pencetak (label terletak
di bagian depan pencetak)
• Nomor seri pencetak (label terletak di
bagian bawah pencetak)
• Sistim pengoperasian komputer
• Versi driver pencetak (juga
dipandang sama dengan perangkat
lunak pencetak)
• Pesan-pesan yang ditampilkan pada
saat situasi terjadi
• Jawaban-jawaban terhadap
pertanyaan-pertanyaan berikut:
– Apakah situasi ini telah terjadi
sebelumnya? Dapatkah anda
mengulang kembali situasi ini?
– Kapan situasi ini terjadi? Apakah
anda menambah perangkat keras
atau lunak baru disekitar waktu
situasi ini dimulai?
• saran-saran audio pelayanan
pelanggan HP (jika anda berada di
Amerika Serikat). Pemecahanpemecahan terhadap pertanyaanpertanyaan umum yang berhubungan
dengan pencetak HP deskjet
disediakan jika anda menelepon ke
saluran telepon otomatis bebas biaya
hp pada nomor (877) 283-4684.
9
bahasa indonesia
jangka waktu dukungan
telepon gratis
Jika anda tidak dapat memecahkan
masalah dengan menggunakan sumbersumber tersebut, hubungi teknisi
pelayanan pelanggan HP sementara
anda berada di depan komputer dan
pencetak anda. Untuk pelayanan yang
lebih cepat, bersiap-siaplah untuk
memberi informasi tentang langkahlangkah yang telah anda ambil untuk
pemecahan masalah.
nomor-nomor telepon dukungan
Jika anda memerlukan bantuan
pemecahan masalah, hubungi pelayanan
pelanggan HP dengan menggunakan
salah satu nomor telepon pada tabel
sebelah kanan. Jika nomor telepon untuk
wilayah anda tidak ada, masuk ke
website HP pada www.hp.com/cpsosupport/guide/psd/cscinfo.htm.
bahasa indonesia
setelah jangka waktu dukungan
telepon bebas biaya
Setelah jangka waktu dukungan telepon
bebas biaya, anda masih bisa
mendapatkan bantuan dari HP dengan
pengenaan biaya. Harga-harga dapat
dirubah tanpa pemberitahuan.
(Meskipun demikian, dukungan elektronik
pelayanan pelanggan HP selalu tersedia
secara gratis! Lihat “dukungan elektronik
pelayanan pelanggan hp” untuk
memperoleh informasi lebih lengkap.)
untuk wilayah
ini...
gunakan
nomor telepon ini...
Amerika Serikat
1 (208) 344 4131
Argentina
+54 0810 555 5520
Australia
+61 3 8877 8000
Austria
+43 (0) 810 00 6080
Belanda
+31 (0) 20 606 8751
Belgia
(Belanda)
+32 (0) 2 626 88 06
Belgia
(Perancis)
+32 (0) 2 626 88 07
Brazil, di dalam
wilayah Sao
Paulo Raya
+55 3747 7799
Brazil, di luar
Sao Paulo Raya
+55 0800 15 7751
Cili
+56 800 36 0999
Cina
+86 (0) 10 6564 5959
Denmark
+45 (0) 39 29 4099
Finlandia
+358 (0) 203 4 7 288
• Untuk percakapan-percakapan telepon
di Amerika Serikat yang mungkin
kurang dari 10 menit, hubungi (900)
555-1500. Biaya yang dikenakan
adalah US$2,50 per menit, dimulai
dari saat anda berhubungan dengan
teknisi pelayanan. Biaya yang
dikenakan tidak akan lebih dari US$25.
Hong Kong
+852 (800) 96 7729
Hungaria
+36 (0) 1382 1111
India
+91 11 682 60 35
Indonesia
+62 (21) 350 3408
Inggris
Internasional
+44 (0) 207 512 5202
Irlandia
+353 (0) 1662 5525
• Untuk percakapan- percakapan telepon
di Amerika Serikat yang mungkin lebih
dari 10 menit atau percakapanpercakapan telepon dari Canada,
hubungi (800) 999-1148. Biaya untuk
setiap percakapan adalah US$25 yang
dikenakan pada kartu Visa atau
MasterCard anda.
Israel
+972 (0) 9 9524848
Italia
+39 (0) 2 264 10350
Jepang
+81 (0) 3 3335 8333
Jika HP menentukan selama percakapan
bahwa pencetak anda perlu diperbaiki
dan pencetak ditanggung di bawah
garansi terbatas, maka tidak akan
dikenakan biaya untuk pelayanan
dukungan telepon.
10
Jerman
+49 (0) 180 52 58 143
Kanada
1 (905) 206 4663
Kerajaan yang
dipersatukan
+44 (0) 207 512 5202
Korea
+82 (2) 3270 0700
Korea,
di luar wilayah
Seoul
+82 080 999 0700
Malaysia
+60 (3) 2952566
untuk wilayah
ini...
gunakan
nomor telepon ini...
Malaysia,
Penang
+60 1 300 88 00 28
Mexico
01 800 472 6684
Norwegia
+47 22 116299
+33 (0) 1 43 62 34 34
Philippina
+66 (2) 867 3551
Polandia
+48 22 519 06 00
Portugal
+351 21 317 6333
Republik Afrika
Selatan, di
dalam wilayah
RAS
+27 086 000 1030
Republik Afrika
Selatan, di luar
wilayah RAS
+27 11 258 9301
Republik Ceko
+42 02 6130 7310
Rusia, Moskwa
+7 095 797 3520
Rusia,
St. Petersburg
+7 812 346 7997
Singapura
+65 272 5300
Spanyol
+34 9 02321 123
Swedia
+46 (0) 8 6192170
Swiss
+41 (0) 84 8801111
Taiwan
+886 2 2717 0055
Thailand
+66 (2) 661 4000
Timur Tengah,
Dubai
+971 4 883 8454
Turki
+90 (0) 212 221 6969
Venezuela
+ 58 800 47 888
Vietnam
+84 (0) 8 823 4530
Yunani
+30 (0) 1 619 64 11
Zelandia Baru
+64 (9) 356 6640
Jika pencetak HP anda memerlukan
perbaikan, hubungi dukungan telepon
pelayanan pelanggan HP. (Lihat nomornomor telepon dukungan HP pada
halaman sebelumnya.) Teknisi pelayanan
pelanggan HP yang terlatih akan
mendiagnosa gangguan dan
mengkoordinasikan proses perbaikan.
Pelayanan pelanggan akan
mengarahkan anda dengan pemecahan
terbaik, apakah ini merupakan
penyediaan pelayanan resmi atau
fasilitas HP. Pelayanan ini bebas selama
jangka waktu garansi terbatas. Setelah
jangka waktu garansi terbatas habis
anda akan mendapatkan penawaran
biaya perbaikan.
mendapatkan perpanjangan
garansi
Jika anda ingin memperpanjang garansi
di luar jangka waktu garansi terbatas,
disediakan opsi-opsi berikut:
• Hubungi penyalur anda untuk
mendapatkan perpanjangan garansi.
Untuk mencari penyalur HP di
Amerika Serikat, masuk ke
www.hp.com/service_locator.
• Jika penyalur anda tidak menawarkan
kontrak-kontrak pelayanan, hubungi
langsung HP dan tanyakan mengenai
perjanjian-perjanjian pelayanan HP.
Di Amerika Serikat hubungi (800)
446-0522; di Kanada hubungi (800)
268-1221. Untuk perjanjian-perjanjian
pelayanan HP di luar Amerika Serikat
dan Kanada, hubungi kantor-kantor
penjualan HP setempat.
11
bahasa indonesia
Perancis
mendapatkan perbaikan dari
pelayanan pelanggan hp
mengatasi gangguan-gangguan
instalasi Windows
bahasa indonesia
Baca informasi dalam bagian ini jika anda mempunyai masalah-masalah penyetelan
dengan pencetak anda. Jika anda memerlukan bantuan setelah pencetak disetel, lihat
petunjuk elektronik bantuan cepat.
apa masalahnya?
sebab-sebab yang mungkin terjadi...
Saya memasukkan CD
instalasi, tetapi komputer
tidak bisa membacanya.
• CD tidak dimasukkan secara benar ke dalam
CD-ROM drive
• CD rusak
• CD-ROM rusak
untuk mengatasi masalah...
Masukkan kembali CD ke dalam CD-ROM drive.
Hati-hati menempatkan CD dengan benar.
Jika instalasi tidak mulai setelah beberapa detik,
maka CD atau CD-ROM drive mungkin rusak.
Masukkan CD lain pada CD-ROM drive.
Jika CD lainnya bekerja, maka kemungkinan
CD anda rusak.
Jika anda tidak bisa menjalankan CD, anda
mungkin perlu mengganti atau memperbaiki
CD-ROM drive.
Ganti CD yang rusak dengan perangkat lunak
pencetak (driver pencetak) dari website HP.
Jika anda tidak memiliki akses web, hubungi
pelayanan pelanggan HP untuk memesan
perangkat lunak pada CD. Untuk nomor
telepon pusat pelayanan pelanggan hp
terdekat, lihat “menghubungi pelayanan
pelanggan hp”.
12
apa masalahnya?
Perangkat lunak pencetak
tidak terinstal dengan
benar.
sebab-sebab yang mungkin
terjadi...
• Kemungkinan terjadi konflik dengan
program perlindungan virus
• Kemungkinan terjadi konflik dengan
program perangkat lunak lain
• Kemungkinan terjadi konflik dengan
peralatan yang dihubungkan ke
pencetak anda.
untuk mengatasi masalah...
Untuk Windows 95, 98, Me, NT
4.0 dan 2000:
1. Klik Start > Programs >
hp deskjet 9xx series >
hp deskjet 9xx series uninstall
(hapus instalasi).
2. Ikuti petunjuk-petunjuk yang
muncul pada layar komputer
anda.
Untuk Windows 3.1x:
1. Buka kelompok program hp
deskjet 9xx series.
2. Klik dua kali gambar Uninstall
(hapus instalasi) hp deskjet
9xx series.
3. Ikuti petunjuk-petunjuk yang
muncul pada layar komputer
anda.
• Tutup program-program perangkat lunak (termasuk
program-program perlindungan virus) yang
sedang bekerja.
• Lepaskan peralatan-peralatan yang menggunakan
kabel pencetak paralel (seperti scanner atau sistim
cadangan).
Instal kembali perangkat lunak pencetak. Lihat plakat
menjalankan secara cepat.
Jika anda masih menghadapi masalah-masalah
dengan instalasi perangkat lunak, hubungi
pelayanan pelanggan HP. Lihat “menghubungi
pelayanan pelanggan hp”.
13
bahasa indonesia
Hapus instalasi perangkat lunak
pencetak anda.
apa masalahnya?
bahasa indonesia
Ketika saya menghubungkan kabel
USB antara pencetak dan komputer
saya, New Hardware Wizard (wizard
perangkat keras baru) tidak muncul.
sebab-sebab yang mungkin
terjadi...
untuk mengatasi masalah...
Anda mungkin tidak
menggunakan Windows 98, Me
atau 2000.
Pastikan Windows 98, Me atau 2000 sedang
bekerja. Jika anda tidak memiliki Windows 98,
Me atau 2000, anda perlu menggunakan kabel
paralel.
Kabel USB anda mungkin tidak
dihubungkan dengan benar.
1. Lepaskan kabel USB dari pencetak anda dan
kemudian hubungkan kembali.
2. Pastikan bahwa kabel pencetak telah
terpasang dengan aman.
Komputer anda mungkin tidak
diaktifkan untuk USB.
Pada Windows 98, Me atau 2000:
1. Klik Start > Settings > Control Panel.
2. Klik dua kali gambar System.
3. Pilih tab Device Manager.
4. Klik gambar plus (+) disebelah opsi Universal
Serial Bus Controller.
• Jika USB host controller (pengontrol host USB)
dan USB root hub tercantum, maka
kemungkinan USB telah aktif.
• Jika peralatan-peralatan ini tidak tercantum,
lihat dokumentasi komputer anda atau
hubungi pabrik komputer untuk mendapatkan
informasi lebih lengkap terhadap
mengaktifkan dan penyetelan USB.
5. Gunakan kabel paralel untuk menghubungkan
pencetak ke komputer anda jika anda tidak
bisa mengaktifkan USB.
14
apa masalahnya?
Ketika saya menghubungkan kabel
USB diantara pencetak dan komputer
saya, pesan “Unknown Device
(peralatan tidak dikenal)” muncul.
sebab-sebab yang mungkin terjadi...
• Kelistrikan statis telah dihasilkan pada
kabel antara pencetak dan komputer anda
• Kemungkinan anda memiliki kabel USB
yang rusak
untuk mengatasi masalah...
bahasa indonesia
1. Putuskan kabel USB dari pencetak.
2. Lepaskan kabel daya listrik dari pencetak.
3. Tunggu sekitar 30 detik.
4. Hubungkan kabel pencetak dengan
pencetak.
5. Hubungkan kabel USB dengan pencetak.
6. Gantikan kabel USB atau gunakan kabel
paralel jika pesan “Unknown Device
(peralatan tidak dikenal)” terus muncul
pada kotak dialog New Hardware Found
(ditemukan perangkat keras baru).
15
sebab-sebab yang mungkin terjadi...
Ketika saya memasukkan
CD perangkat lunak
pencetak dan file-file mulai
dikopi, layar Copying
Files... (file-file sedang
dikopi) mengatakan bahwa
file hpzuci01.dll tidak dapat
ditemukan.
Semua kondisi-kondisi berikut ada:
• Anda sedang menggunakan kabel USB
untuk menghubungkan pencetak dengan
komputer anda
• Anda sedang menggunakan Windows 98
• Anda sedang menghubungkan lebih dari
satu peralatan pada waktu yang sama
bahasa indonesia
apa masalahnya?
untuk mengatasi masalah...
1. Klik Browse.
Layar Open (membuka) muncul.
2. Pilih lintasan berikut untuk menempatkan file
hpzuci01.dll: c:\Program Files\HewlettPackard\hpz\ glue.
3. Klik OK.
Layar Copying Files… (file-file sedang dikopi)
muncul kembali dengan lintasan yang benar dan
nama file disisipkan pada medan Copy files from…
(kopi file-file dari).
4. Klik OK.
5. Pilih Install hp deskjet 9xx series printer software
(instal perangkat lunak pencetak hp deskjet 9xx
series).
Layar hp deskjet 9xx installer muncul.
6. Klik Next, kemudian ikuti petunjuk-petunjuk pada
layar untuk menyelesaikan instalasi.
16
pernyataan garansi terbatas
wilayah
perangk
at lunak
tabung-tabung
cetak
pencetak
Amerika Utara (termasuk Kanada)
90 hari
90 hari
1 tahun
Asia Pasifik
90 hari
90 hari
1 tahun
Eropa
90 hari
90 hari
1 tahun
Amerika Latin
90 hari
90 hari
1 tahun
5. Jika HP menerima, selama jangka waktu
garansi yang dapat diterapkan,
pemberitahuan adanya kerusakan
perangkat lunak, media ataupun tabung
tinta cair yang ditanggung dengan garansi
HP, maka HP akan mengganti produk yang
rusak tersebut. Jika HP menerima, dalam
waktu garansi yang ditetapkan,
pemberitahuan adanya kerusakan produk
perangkat keras yang ditanggung dengan
garansi HP, maka HP akan melakukan
perbaikan maupun mengganti produk yang
rusak tersebut sesuai dengan pilihan HP.
6. Jika HP tidak mampu memperbaiki atau
mengganti, maka produk yang rusak
tersebut sebagaimana yang ditanggung
dengan garansi HP, dalam waktu singkat
setelah pemberitahuan kerusakan, HP akan,
mengembalikan harga pembelian atas
produk tersebut.
7. HP tidak berkewajiban memperbaiki,
mengganti, atau mengembalikan biaya
sebelum pembeli mengembalikan produk HP
yang rusak tersebut kepada HP.
8. Setiap produk yang menggantikan bisa
berbentuk baru ataupun menyerupai baru,
asalkan produk yang menggantikan tersebut
memiliki fungsi sekurang-kurangnya sama
dengan produk yang diganti.
9. Garansi terbatas HP berlaku di setiap
negara dimana liputan produk HP
didistribusikan oleh HP, kecuali untuk Timur
Tengah, Afrika, Argentina, Brazil, Meksiko,
Venezuela dan “Departements d'Outre-Mer”
Perancis; bagi wilayah-wilayah yang
dikecualikan tersebut, garansi hanya berlaku
di negara pembeli. Perjanjian-perjanjian
bagi layanan garansi tambahan, seperti
layanan di tempat, mungkin dapat
disediakan melalui fasilitas layanan resmi
HP dimana produk didistribusikan oleh HP
atau importir resmi HP.
17
bahasa indonesia
A. jangkauan garansi terbatas
1. Hewlett-Packard (HP) menjamin bagi
pembeli bahwa produk-produk HP
sebagaimana yang dispesifikasikan di atas
akan terbebas dari kerusakan bahan
maupun pengerjaan selama batas waktu
pemberian garansi tersebut diatas, dimana
batas waktu garansi dihitung sejak tanggal
pembelian. Pembeli bertanggung jawab
menyimpan tanda bukti tanggal pembelian.
2. Terhadap produk perangkat lunak, garansi
terbatas HP hanya diterapkan terhadap
kegagalan menjalankan instruksi program.
HP tidak menjamin bahwa pelaksanaan dari
produk HP tidak akan terganggu atau tidak
menjamin bebas dari kesalahan.
3. Garansi terbatas HP hanya meliputi
kerusakan-kerusakan yang timbul sebagai
akibat penggunaan produk secara normal,
dan tidak diterapkan terhadap:
a. Pemeliharaan yang tidak benar atau tidak
layak, atau modifikasi produk;
b. Perangkat lunak, antar muka, media,
suku-cadang, maupun peralatan yang
tidak disediakan atau yang tidak
didukung oleh HP; maupun
c. Pelaksanaan di luar spesifikasi-spesifikasi
produk.
4. Terhadap produk-produk mesin pencetak HP,
penggunaan tabung tinta cair non-HP atau
isi ulang tabung tinta cair tidak
mempengaruhi baik garansi terhadap
pembeli maupun ikatan dukungan HP
dengan pembeli. Meskipun demikian, jika
gagalnya pencetak atau kerusakan tersebut
terjadi akibat penggunaan tinta cair non-HP
atau isi ulang tabung tinta cair non-HP, maka
HP akan mengenakan biaya standar untuk
waktu dan bahan-bahan yang digunakan
dalam perbaikan pencetak yang tidak
berfungsi atau rusak tersebut.
bahasa indonesia
B. pembatasan garansi
1. SEPANJANG YANG DIIJINKAN OLEH
PERATURAN HUKUM SETEMPAT, BAIK HP
MAUPUN PEMASOK PIHAK KETIGA TIDAK
MEMBERIKAN GARANSI ATAUPUN
KETENTUAN TAMBAHAN, DITEGASKAN
ATAUPUN DISIMPULKAN, DENGAN
MENGACU PADA PRODUK-PRODUK HP,
DAN SECARA KHUSUS MELEPASKAN
TANGGUNG JAWAB GARANSI YANG
DISIMPULKAN ATAUPUN KETENTUANKETENTUAN MENGENAI KEMAMPUAN
PRODUK DAGANG, KEPUASAN KUALITAS,
DAN KESESUAIAN TERHADAP TUJUAN
TERTENTU.
C. pembatasan tanggung jawab
1. Sepanjang yang diijinkan melalui peraturan
hukum setempat, sarana-sarana yang
diberikan dalam Pernyataan Garansi ini
merupakan sarana-sarana eksklusif bagi
pembeli.
2. SEPANJANG YANG DIIJINKAN DENGAN
HUKUM SETEMPAT, KECUALI TERHADAP
KEWAJIBAN-KEWAJIBAN YANG
DITEGASKAN DALAM PERNYATAAN
GARANSI INI, HP ATAUPUN PEMASOK
PIHAK KETIGA TIDAK HARUS
BERTANGGUNG JAWAB ATAS
KERUSAKAN LANGSUNG, TIDAK
LANGSUNG, KHUSUS, SEWAKTU-WAKTU,
ATAUPUN SEBAGAI AKIBAT, APAKAH
BERDASARKAN PERJANJIAN, PERBUATAN
TANPA HAK, MAUPUN TEORI HUKUM
LAINNYA DAN APAKAH PEMBERITAHUAN
TERHADAP KEMUNGKINAN KERUSAKAN
TERSEBUT.
D. hukum setempat
1. Pernyataan Garansi ini memberikan kepada
pembeli hak-hak tertentu menurut hukum.
Pembeli mungkin juga memiliki hak-hak lain
yang berbeda pada setiap negara bagian
dengan yang lainnya di Amerika Serikat,
dari satu provinsi dengan provinsi lainnya di
Kanada, dan dari suatu negara dengan
negara lainnya di seluruh dunia.
2. Sepanjang Pernyataan Garansi ini yang
tidak sesuai dengan hukum setempat,
Pernyataan Garansi ini harus diperbaharui
dengan layak agar sesuai dengan hukum
setempat tersebut. Bedasarkan hukum
setempat tersebut, mungkin penolakan dan
pembatasan tertentu dari Pernyataan
Garansi ini tidak berlaku bagi pembeli.
Sebagai contoh, beberapa negara bagian
18
di Amerika Serikat, dan beberapa
pemerintahan diluar Amerika Serikat
(termasuk provinsi-provinsi di Kanada),
mungkin:
a. Menghalang-halangi penolakanpenolakan dan pembatasan-pembatasan
dalam Pernyataan Garansi dari batasan
hak-hak menurut hukum pembeli
(misalnya Kerajaan yang dipersatukan);
b. Sebaliknya membatasi kemampuan
produsen untuk mendesak penolakan
atau pembatasan tersebut; atau
c. Memberikan hak-hak garansi tambahan
bagi pembeli, mencantumkan batas
waktu garansi yang ditetapkan dimana
produsen tidak dapat menolak, atau tidak
mengijinkan pembatasan-pembatasan
terhadap batas waktu garansi yang
disimpulkan.
3. TERHADAP TRANSAKSI PEMBELI DI
AUSTRALIA DAN SELANDIA BARU,
KETENTUAN-KETENTUAN DALAM
PERNYATAAN GARANSI INI, KECUALI
SEPANJANG YANG DIIJINKAN DENGAN
HUKUM, TIDAK MENGECUALIKAN,
MEMBATASI, ATAU MENGUBAH HAK-HAK
MENURUT HUKUM YANG BERSIFAT WAJIB
YANG DITERAPKAN TERHADAP
PENJUALAN PRODUK-PRODUK HP KEPADA
PEMBELI DAN MEMBERIKAN TAMBAHAN
TERHADAP HAK-HAK TERSEBUT.
garansi hp tahun 2000
Cenderung kepada semua ketentuan-ketentuan
dan batasan-batasan dari Pernyataan Garansi
Terbatas HP yang dinyatakan di atas, HP
menjamin bahwa Produk HP ini akan mampu
memproses secara akurat data tanggal
(termasuk, namun tidak dibatasi untuk,
menghitung, membandingkan, dan
merangkaikan) dari, ke dalam, dan diantara
abad dua puluh dan dua puluh satu, dan tahun
1999 dan 2000, termasuk menggunakan
perhitungan tahun kabisat, pada saat
digunakan sesuai dengan dokumentasi Produk
yang diberikan oleh HP (termasuk instruksiinstruksi untuk pemasangan patch atau
upgrade), asalkan semua produk lainnya
(misalnya perangkat keras, perangkat lunak,
program didalam perangkat keras) digunakan
dengan Produk-Produk HP mengubah data
tanggal dengan benar. Batas waktu garansi
tahun 2000 berjankau hingga 31 januari
2001.
pernyataan lingkungan
Hewlett-Packard secara terus menerus
memperbaiki proses-proses rancangan dari
pencetak deskjetnya guna memperkecil dampak
negatif pada lingkungan kantor dan pada
masyarakat dimana pencetak dibuat, dikirim dan
digunakan Hewlett-Packard juga telah
mengembangkan proses-proses untuk memperkecil
dampak negatif pembuangan pencetak pada
akhir usia pencetakan.
pengurangan dan penghapusan
Penggunaan kertas: Kemampuan cetak dua-sisi
otomatis/manual pencetak mengurangi
penggunaan kertas dan sumber daya alam.
Pencetak ini disesuaikan untuk penggunaan kertas
daur ulang sesusai dengan DIN 19 309.
daur ulang
Rancangan untuk daur ulang telah dibangun
kedalam pencetak ini. Jumlah bahan-bahan telah
diperkecil sementara menjamin fungsionalitas dan
keandalannya. Bahan-bahan yang tidak sama
telah dirancang agar dapat terpisah dengan
mudah. Ikatan-ikatan dan hubungan-hubungan
mudah ditempatkan, diakses dan dihilangkan
dengan menggunakan peralatan umum.
Komponen-komponen dengan prioritas tinggi telah
dirancang untuk diakses dengan cepat bagi
pembongkaran dan perbaikan yang efisien.
Komponen-komponen plastik terutama dirancang
dalam tidak lebih dari dua warna untuk
meningkatkan opsi-opsi daur ulang. Beberapa
komponen-komponen kecil diwarnai untuk
menonjolkan tempat-tempat akses bagi
langganan.
Pembungkusan pencetak: Bahan-bahan
pembungkusan untuk pencetak ini telah dipilih
untuk memberikan perlindungan maksimum
dengan resiko sekecil mungkin, sementara
berupaya memperkecil pernyataan lingkungan
dan mempermudah daur ulang. Rancangan kuat
dari pencetak HP Deskjet membantu dalam
mengurangi bahan-bahan pembungkusan dan
tingkat kerusakan.
Komponen-komponen plastik: Semua plastikplastik utama dan komponen-komponen plastik
ditandai sesuai dengan standar-standar
internasional. Semua komponen plastik yang
digunakan untuk badan dan rangka pencetak bisa
didaur ulang dan semuanya terbuat dari polymer
tunggal.
• Perpanjangan jaminan: HP SupportPack
berlaku bagi perangkat keras dan produk HP
serta semua komponen-komponen dalam yang
dipasok HP. HP SupportPack harus dibeli oleh
langganan dalam waktu 30 hari setelah
tanggal pembelian. Hubungi penyalur HP
terdekat untuk mendapatkan pelayanan ini.
• Suku-suku cadang dan benda-benda yang
dapat habis dipakai disediakan selama lima
(5) tahun setelah produksi dihentikan.
• Pengembalian produk: Untuk mengembalikan
produk dan tabung-tabung cetak ke HP pada
akhir masa penggunaan, hubungi penjual HP
setempat atau kantor pelayanan HP untuk
mendapatkan petunjuk-petunjuk.
pemakaian daya
Pencetak ini dirancang dengan pertimbangan
pengawetan daya. Pencetak ini rata-rata
menggunakan 4 watt dalam bentuk siap pakai.
Rancangan ini tidak hanya menghemat sumbersumber daya alam, tetapi juga menghemat biaya
tanpa mempengaruhi prestasi-prestasi pencetak
yang tinggi.
Produk ini memenuhi syarat bagi program
ENERGY STAR (Amerika Serikat dan Jepang).
ENERGY STAR merupakan suatu program
sukarela untuk mendorong pengembangan
produk-produk kantor yang efisien dalam
pemakaian daya.
ENERGY STAR merupakan tanda pelayanan dari
US EPA yang terdaftar di AS. Sebagai mitra
ENERGY STAR, Hewlett-Packard Company telah
menentukan bahwa produk ini memenuhi petunjukpetunjuk ENERGY STAR bagi efisiensi pemakaian
daya.
Pemakaian daya dalam bentuk tidak aktif: Ketika
pencetak tidak aktif, sejumlah kecil daya masih
dipakai. Pemakaian daya dapat dihindari dengan
mematikan tombol daya pencetak dan mencabut
kabel daya listrik pencetak dari sumber listrik.
19
bahasa indonesia
Ozon: Bahan-bahan kimia yang bisa
menghabiskan lapisan ozon (seperti CFC) telah
dihapuskan dari proses-proses pembuatan
Hewlett-Packard.
Ketahanan produk: Untuk menjamin ketahanan
pencetak HP Deskjet anda, HP menyediakan halhal berikut:
indeks
A
Adobe Acrobat Reader 5, 6
asisten pencetak HP 4
bahasa indonesia
B
bantuan
dukungan email 8
dukungan telepon 9, 10
dukungan web 7
forum-forum masyarakat pemakai 8
mengatasi gangguan masalah-masalah
instalasi 12
pelayanan pelanggan HP 7
perbaikan pencetak 11
setelah jangka waktu dukungan
telepon 10
bantuan gelembung 3
bantuan gelembung Macintosh 3
bantuan pada layar Windows 3
bantuan, pada layar 3
D
daur ulang pencetak 19
driver, pencetak 1, 2, 3
dukungan email 8
dukungan telepon 9, 10
F
fungsi-fungsi pencetak 3
G
garansi, terbatas 17
I
instalasi, mengatasi gangguan 12
isi, kotak pencetak 1
K
kabel pencetak 2, 14, 15
kontrak-kontrak pelayanan 11
kotak pencetak, isi 1
M
mencari informasi pencetak 3
mengatasi gangguan 12
hpzuci01.dll tidak ditemukan 16
komputer tidak bisa membaca CD perangkat lunak 12
masalah-masalah instalasi USB 14, 15
perangkat lunak tidak terinstal dengan
benar 13
modul cetak dua-sisi otomatis 1
20
P
pedoman pemakai, Windows 3.1x 3
pelayanan pelanggan 7
pemakaian daya 19
pencetak 15
pencetak, kabel 2
pencetak, menghubungkan dengan jaringan
komputer 3
pencetak, menyetel 3
pencetak, perangkat lunak 2, 3
perangkat lunak pencetak 1, 2, 3, 5
perbaikan pencetak 11
perpanjangan garansi 11, 19
persesuaian
dengan perangkat keras lain 3
dengan perangkat lunak lain 3
petunjuk bantuan cepat 3, 4, 5, 6
petunjuk jaringan komputer, Windows 3
plakat menjalankan secara cepat 1, 3
program-program perlindungan virus 13
R
release notes (catatan pengeluaran) 3
S
sistim-sistim DOS 6
spesifikasi-spesifikasi pencetak 3
T
tabung-tabung cetak 1, 2, 3
U
USB 14, 15
W
website-website, pelayanan pelanggan HP 7
regulatory notices
hewlett-packard company
note
This device complies with part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment
generates, uses, and can radiate radio
frequency energy and, if not installed and used
in accordance with the instructions, can cause
harmful interference to radio communications.
However, there is no guarantee that interference
will not occur in a particular installation. If this
equipment does cause harmful interference to
radio or television reception, which can be
determined by turning the equipment off and on,
the user is encouraged to try to correct the
interference by one or more of the following
measures:
• This device may not cause harmful
interference, and
• This device must accept any interference
received, including interference that may
cause undesired operation.
• Pursuant to Part 15.21 of the FCC Rules, any
changes or modifications to this equipment
not expressly approved by Hewlett-Packard
Company may cause harmful interference,
and void your authority to operate this
equipment. Use of a shielded data cable is
required to comply with the Class B limits of
Part 15 of the FCC Rules.
For further information, contact:
Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and the receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/
TV technician for help.
LED indicator statement
The display LEDs meet the requirements of EN 60825-1.
!"
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regulatory notices
hewlett-packard company
note
This device complies with part 15 of the FCC
Rules. Operation is subject to the following two
conditions:
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules.
These limits are designed to provide reasonable
protection against harmful interference in a
r e s id e n t i a l in s t a l l a t i o n . T h i s e q u i p m e n t
g en er ate s , us es , a n d can ra diat e ra dio
frequency energy and, if not installed and used
in accordance with the instructions, can cause
harmful interference to radio communications.
However, there is no guarantee that interference
will not occur in a particular installation. If this
equipment does cause harmful interference to
radio or television reception, which can be
determined by turning the equipment off and on,
the user is encouraged to try to correct the
interference by one or more of the following
measures:
• This device may not cause harmful
interference, and
• This device must accept any interference
received, including interference that may
cause undesired operation.
• Pursuant to Part 15.21 of the FCC Rules, any
changes or modifications to this equipment
not expressly approved by Hewlett-Packard
Company may cause harmful interference,
and void your authority to operate this
equipment. Use of a shielded data cable is
required to comply with the Class B limits of
Part 15 of the FCC Rules.
For further information, contact:
Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and the receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/
TV technician for help.
LED indicator statement
The display LEDs meet the requirements of EN 60825-1.
hp deskjet
990c/980c/960c
quick reference guide
http://www.hp.com/go/support/
*C6455-90156*
© Copyright 2000
Hewlett-Packard Company
C6455-90156
Printed in XXXXXXX 11/00