Download Guest Paging System

T7400
Guest Paging System
By:
Long Range Systems, Inc.
9855 Chartwell Dr., Dallas, TX 75243
1-800-437-4996
V6.21 and later
User Manual
With
Installation, Warranty and Service Information
Rev 4 January 2005
Long Range Systems
Messaging Pager
Page 3
WARRANTY
Long Range Systems, Inc. warrants this product against any defects that are due to
faulty material or workmanship for a two-year period after the original date of
consumer purchase. This warranty does not include damage to the product resulting
from accident, misuse or improper electrical connection. If this product should
become defective within the warranty period, we will repair or replace with equivalent
product, free of charge. We will return your product, transportation charges prepaid
standard UPS Ground shipping mode, provided the product is shipped prepaid to:
Long Range Systems, Inc., 9855 Chartwell, Dallas, TX 75243.
No return or replacement can be received without prior authorization
and the proper RMA# posted to the outside of the shipping container.
This warranty gives you specific legal rights and you may also have rights that vary
from state to state.
Copyright © 2001-2005, Long Range Systems, Inc. All Rights Reserved
This manual contains proprietary information of Long Range Systems, Inc. (LRS) and
is intended for use only by its employees or customers. None of the material
contained herein may be copied, reproduced, republished, downloaded, displayed,
posted, or transmitted in any form or by any means, including but not limited to,
electronic, mechanical, photocopying, recording, or otherwise without the prior written
permission of LRS. Additional copies of this manual may be obtained by contacting
LRS.
Screen displays, keyboard layouts, hardware descriptions, or software are
proprietary to LRS and are subject to copyright and other intellectual property rights
of LRS and shall be treated in accordance with the previous paragraph.
All attempts have been made to make the information in this document complete and
accurate. LRS is not responsible for any direct or indirect damages or loss of
business resulting from inaccuracies or omissions. Specifications and other
information contained within this document are subject to change without notice.
(800) 437-4996
Messaging Page System
Page 1
TABLE OF CONTENTS
Long Range Systems.........................................................................................................................2
General Information ...........................................................................................................................2
Installation and Setup........................................................................................................................3
Hardware Provided.........................................................................................................................3
Installation Procedure....................................................................................................................3
Electrical Connections...................................................................................................................3
Keypad Description........................................................................................................................4
Initial Power Up and Time Set......................................................................................................4
Basic Paging Operation Guide.........................................................................................................5
Special Operational Procedures ....................................................................................................6
Wait List Function ...........................................................................................................................6
Feature Setup Procedures...............................................................................................................7
User’s Access Code......................................................................................................................7
Set Page Mode............................................................................Error! Bookmark not defined.
Set to Page Staff or Guest Pagers...........................................Error! Bookmark not defined.
Maintenance Functions.....................................................................................................................7
Setting Start of POCSAG Paging..................................................................................................7
Restaurant ID ..................................................................................................................................7
Station ID..........................................................................................................................................8
System Specifications ......................................................................................................................9
Transmitter.......................................................................................................................................9
Battery Powered Pagers................................................................................................................9
Star Pager Adverteaser..................................................................................................................9
Coaster Call.....................................................................................................................................9
Troubleshooting................................................................................................................................10
Display shows Nothing ...............................................................................................................10
Pagers Don’t Receive Pages.....................................................................................................10
Battery Powered Pagers Don’t Receive Pages ......................................................................10
Service Questions and Answers..................................................................................................11
(800) 437-4996
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Page Master 7400
LONG RANGE SYSTEMS
Long Range Systems On-Premise Paging Solutions are cutting edge products with
first rate service to satisfy customer needs for years to come. Thorough familiarity
with these instructions and procedures will ensure proper operation and maintenance
of the system. Assistance is always available for any Long Range product by calling
(800) 437-4996
Please don’t hesitate to call with any questions.
NOTE: This guide should be kept readily available for managers and key staff.
GENERAL INFORMATION
The Page Master is an on-premise system used to increase throughput efficiency by
alerting patrons of the availability of services. Additional staff paging capabilities can
alert management of immediate needs. The pagers used with the system can
vibrate and beep. The T7400 Paging System is used to page Coaster Call and
AdverTeaser guest pagers, Star Pager and Alphanumeric staff pagers.
Notice: Operation is subject to the following:
 This device may not cause interference
 This device will accept any interference including interference that may cause
undesired operation of the unit.
 Any changes or modifications not expressly approved by Long Range Systems
could void the user's authority to operate the equipment.
STAFF PAGERS
GUEST PAGERS
Long Range Systems
Messaging Page System
Page 3
INSTALLATION AND SETUP
Hardware Provided
The system contains the transmitter keypad with attached antenna, an instruction
booklet, a strip of Velcro, rubber feet, and a 9-Vac power adapter.
Notice: Operation is subject to the following:
 This device may not cause interference
 This device will accept any interference including interference that may cause
undesired operation of the unit.
Installation Procedure
The following is the basic installation procedure
CAUTION: Do not mount the transmitter near any large metal objects.
1. Unwrap all controller components.
2. Plug the power adapter into a standard 110V outlet and the barrel connector end
into the power hole.
3. The systems are shipped set for the most general use. If you have specific
changes, refer to the table of contents to locate the particular programming
section.
4. Upon completion of setup make sure pagers are fully charged and/or have good
batteries and are powered on.
Electrical Connections
The following diagram shows the electrical connections.
110 VAC ELECTRICAL SUPPLY
9 VAC POWER ADAPTER
ANTENNA
KEYPAD/TRANSMITTER
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Page Master 7400
Keypad Description
Before you begin programming the keypad, read the following keypad descriptions.
As the display changes, the keys may perform different functions.
F Keys
The F (function) keys are the first row of keys under the display. The F1, F2, F3, and
F4 keys correspond to the bottom row of text in the keypad display window.
Number Keys
The number keys 1 through 0 are used to enter data such as the pager number.
Setup Key
The S e t u p key is used to enable menus when changing the transmitter
programming.
Mgr 1, Mgr 2, and Pager Keys
The Mgr1, Mgr2, and Pager keys are used to page a manager pager. The Mgr1 and
Mgr2 keys can be assigned to a specific pager.
Staff (Pager) Key
The Staff key is used to temporarily change the paging function to page Staff
pagers.
Clear Key
The Clear key is used to clear the input when paging a pager or coaster and return
to the Guest paging display or to restart an input when programming.
Enter Key
The Enter key is used to start the paging function, and to complete programming
where required.
Initial Power Up and Time Set
1. After the transmitter initializes the time set menu is shown. Enter the current time
and press the <Enter> key. (NOTE: Pressing F1 (EXIT) bypasses this function
and sets the time to 12:00am).
2. When the display asks for AM or PM press the F1 Key for AM or the F4 key for
PM. (Note that AM is right above the F1 key and PM is right above the F4 key).
The display changes to the guest menu with the time shown
Long Range Systems
Messaging Page System
Page 5
BASIC PAGING OPERATION GUIDE
The following are the most commonly used procedures for paging.
Wake Up Coaster/Pagers Remove rechargeable guest or staff pagers from their
charger and be sure any battery operated pagers are turned on.
Page Guest Pagers Enter the number you assigned to the guest at handout and
press Enter. Note: be sure to put pagers back on charge when returned.
Page Individual Staff Pagers:
1. Press the Staff button.
2. Enter the pager number and press Enter.
3. At the Select Page Mode screen press Enter.
Page Manager Pagers If Manager Pagers are Assigned, MGR1 and MGR2 page
those assigned pagers.
1. Press the MGR1 or MGR2 button
2. At the Select Page Mode screen press Enter.
Page All Staff (if all battery operated staff pagers need to be called at once)
1. Press Staff.
2. Press 9 1 1 then Enter.
3. Press Enter.
Page All Call (if all guest and re-chargeable staff pagers need to be called at once)
 Press 000 then Enter.
 At Page All? press YES (F1).
(800) 437-4996
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Page Master 7400
SPECIAL OPERATIONAL PROCEDURES
The procedures in this section are additions to the basic paging functions.
descriptions are listed in the order they appear on the menus.
The
Wait List Function
This feature allows the host to accurately inform guests as to their wait time. In order
to get accurate readings, the keypad must know when coasters are handed out to
the guests. This feature does not require an authorization code.
Basic Concept
Wait time is determined by the number of coasters handed out multiplied by the
Wait/Party setting. Example,
• The wait per party default is 2 minutes
• After coasters are given to 10 parties the keypad would indicate a wait time of 20
minutes.
• The Wait/Party is programmable so if you feel you are turning tables faster than 2
minutes, you can enter your new value into the Wait/Party setting and the keypad
will begin using the new value.
Enabling, Clearing, and Adjusting the Function
After some use the wait time may be adjusted to fit the needs of your restaurant.
1. Press SETUP
1:Clear Wait List
2:Wait ON/OFF
2. Press “1” for “Set Wait List”
3:Set Wait/Party
3. At the Wait List Option menu (at right) press:
MORE
HELP
EXIT
• 1 to clear the wait list for a new day.
• 2 to turn wait list ON or OFF using the F1 (ON) and F2
(OFF).
• 3 to set the average wait time expected for each party.
Using the Wait List function
Note: before each shift, always clear the wait time. The wait time is not available
because coasters have not yet been given out. To use the feature:
1. Clear the previous night’s wait list (see procedure above).
2. Be sure the wait list function is enabled (When Wait Timer is on, “Wait Time = N/A”
is displayed under the guest prompt).
3. When the coaster/pager is given out, enter the coaster/pager number then press
the HANDOUT (F1) button. This automatically adds the amount of wait time set to
the display for the host to use.
4. When the Guest’s table is available enter the pager number followed by Enter.
This automatically reduces the wait time on the display.
Long Range Systems
Messaging Page System
Page 7
FEATURE SETUP PROCEDURES
After using the system a while it may be desirable to change some of the default
settings to be more attuned to your use. The following procedures will help you find
the perfect settings for your place.
User’s Access Code
Many of the functions that adjust paging preferences are protected by an access
code.
• To reduce tampering with critical settings the keypad is password protected
• The access code 56789 allows you to enter most restricted programming screens.
• Press F4 at any menu to return to the Guest menu.
MAINTENANCE FUNCTIONS
The following features are not normally adjusted unless directed by LRS.
Setting Start of POCSAG Paging
This function is used to set the crossover point for staff pagers where Rechargeable
numbers end and Battery Operated (POCSAG) pager numbers begin (default is 50).
To change the crossover point:
1. Press Setup.
2. Press “MORE” (F1) until asked for the authorization code.
3. Type 5-6-7-8-9
4. Repeatedly press F1 until you see “POCSAG Pager Start” on the menu.
5. Press the associated number key.
6. Enter the starting number. This number is
 The highest numbered rechargeable + 1
 The lowest numbered battery operated pager.
7. Press ENTER.
Restaurant ID
The restaurant ID is used to prevent interference when more than one paging
system is in use in a small geographical area (e.g., next door). USE ONLY AT THE
DIRECTION OF LRS, To set the ID
1. Press Setup.
2. Press “MORE” (F1) until you are asked for the authorization code.
3. Now type 5-6-7-8-9
4. Press the MORE (F1) key the display shows “2: Set Rest ID”.
5. Press the “2” key.
6. When the display shows Rest ID = X (X is 0, 1, 2, or 3) press the desired number.
7. Press the Enter key.
8. When Finished, Press OK (F1).
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Page Master 7400
Station ID
Station ID is often confused with Restaurant ID. This function is used where more
than one station of the same establishment may be paging staff pagers. The
indictors on the pager will show this code. To set a different station number:
1. Press SETUP
2. Press “MORE” (F1) until you are asked for the authorization code.
3. Now type 5-6-7-8-9.
4. Repeatedly press F1 until you see “Prgm Station ID on the menu.
5. Now press the number that corresponds to the feature. The display will show the
current station number for the pager to display (default is 1).
6. Press a number to use (0 – 9).
7. Press F1 (OK) to change the code or F2 (Exit) to return without change.
Long Range Systems
Messaging Page System
Page 9
SYSTEM SPECIFICATIONS
Notice: Operation is subject to the following:
 This device may not cause interference
 This device will accept any interference including interference that may cause
undesired operation of the unit.
Transmitter
Required voltage: One 110V outlet for the pager keypad.
Operating Frequency: 467.750MHz
Radiated Power <4900 micro-volts/meter
Operating Range: Dependent upon pagers used
Battery Powered Pagers
Required voltage: One AAA Alkaline battery for the pager.
Star Pager Adverteaser
Required voltage: (1) 110V outlets for pager chargers
Batteries: Nickel Metal Hydride (NiMH). Rechargeable. Lifetime of Batteries:
Approximately 3-5 years
Number of pagers per charger: 5. The maximum number of pagers that can be
charged by a 9V power supply is 30 (6 chargers). If you have more than 30
pagers, you will require the high current power supply that can charge up to
80 pagers on a single outlet.
Battery life of pager: Approximately 48 hours (depends on how often they are
paged). Recharge time: 24 hours minimum from completely “dead”.
Coaster Call
Required voltage: 1-110V outlet for pager chargers
Batteries: Nickel Metal Hydride (NiMH). Rechargeable. Lifetime of Batteries:
Approximately 3-5 years
Number of pagers per charger: 15. There can be 60 pagers (max.) or 4 chargers
per 9V power supply. If you have more than 60 pagers, you will require
additional power supplies.
Battery life of pager: Approximately 48 hours (depends on how often they are
paged). Recharge time: 24 hours minimum from completely “dead”.
(800) 437-4996
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Page Master 7400
TROUBLESHOOTING
Display shows Nothing
Be sure power supply is plugged in.
 If yes
– Be sure power supply is good (substitute).
– Be sure the wall circuit is on.
– Unplug and re-plug a few times to be sure the unit doesn’t need a reset.
 If no – plug it in
Remedy
If power supply is good call LRS to get a new transmitter
If power supply is bad call LRS to get a new power supply.
Pagers Don’t Receive Pages
Be sure pagers are ON, Awake, Charged or have Good Batteries
 Try paging more than one pager to be sure it’s not a faulty pager.
 Do a System Reset
 Check the Restaurant ID
 Call LRS.
Battery Powered Pagers Don’t Receive Pages
1. Be sure the pager is turned on and that the battery is good
2. If pagers do not turn on, replace battery and retry.
3. If pagers do turn on, and still do not receive page, check transmitter.
Long Range Systems
Messaging Page System
Page 11
SERVICE QUESTIONS AND ANSWERS
Should your paging system ever fail or should you need additional paging supplies,
call Long Range Systems at (800) 437-4996 Monday through Friday 8:30 am to 5:00
pm Central Time.
For weekend or night emergencies:
 Long Range Systems has 24/7 live technical support available
 Please keep in mind that options are limited over the weekend.
(800) 437-4996
Exhibit J
User Manual
Industry Canada
Long Range Systems, Inc.
T7400