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ORDER NO. CPD1108207AE Notebook Computer Model No. CF-31KQH41DM This is the Service Manual for the following areas. M …for U.S.A. and Canada © Panasonic Corporation 2011. Unauthorized copying and distribution is a violation of law. WARNING For U.K. This apparatus must be earthed for your safety. To ensure safe operation the three-pin plug must be inserted only into a standard three-pin power point which is effectively earthed through the normal household wiring. Extension cords used with the equipment must be three-core and be correctly wired to provide connection to earth. Wrongly wired extension cords are a major cause of fatalities. The fact that the equipment operates satisfactorily does not imply that the power point is earthed and that the installation is completely safe. For your safety, if you have any doubt about the effective earthing of the power point, consult a qualified electrician. FOR YOUR SAFETY PLEASE READ THE FOLLOWING TEXT CAREFULLY This appliance is supplied with a moulded three pin mains plug for your safety and convenience. A 3 amp fuse is fitted in this plug. Should the fuse need to be replaced please ensure that the replacement fuse has a rating of 3 amps and that it is approved by ASTA or BSI to BS 1362. Check for the ASTA mark or the BSI mark on the body of the fuse. If the plug contains a removable fuse cover you must ensure that it is refitted when the fuse is replaced. If you lose the fuse cover the plug must not be used until a replacement cover is obtained. A replacement fuse cover can be purchased from your local Panasonic Dealer. IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR HOME THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY. THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET. If a new plug is to be fitted please observe the wiring code as shown below. If in any doubt please consult a qualified electrician. Warning: THIS APPLIANCE MUST BE EARTHED. Important The wires in this mains lead are coloured in accordance with the following code: Green-and-yellow: Earth Blue: Neutral Brown: Live As the colours of the wires in the mains lead of this apparatus may not correspond with the coloured markings identifying the terminals in your plug, proceed as follows: The wire which is coloured GREEN-and-YELLOW must be connected to the terminal in the plug coloured GREEN or GREEN-andwhich is marked by the letter E or by the safety earth symbol YELLOW. The wire which is coloured Blue must be connected to the terminal which is marked with the letter N or coloured BLACK. The wire which is coloured Brown must be connected to the terminal which is marked with the letter L or coloured RED. The mains plug on this equipment must be used to disconnect the mains power. Please ensure that a socket outlet is available near the equipment and shall be easily accessible. How to replace the fuse Open the fuse compartment with a screwdriver and replace the fuse. Warnings This equipment is not designed for connection to an IT power system. (An IT system is a system having no direct connections between live parts and Earth; the exposed-conduciveparts of the electrical installation are earthed. An IT system is not permitted where the computer is directly connected to public supply systems in the U.K.) Disconnect the mains plug from the supply socket when the computer is not in use. This equipment is produced to BS800/1983. 2 / 14 LASER SAFETY INFORMATION Class 1 LASER Product PRODUCT COMPLIES WITH DHHD RULES 21 CFR CHAPTER 1,SUBCHAPTER J. 130KS This equipment is classified as a class 1 level LASER product and there is no hazardous LASER radiation. Caution (1) Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous exposure. (2) The drive is designed to be incorporated into computer-based system or unit which has an enclosing cover. It should never be used as a stand alone drive. Danger The serviceman should not remove the cover of drive unit and should not serve, because the drive unit is a non-serviceable part.. - Unplug the AC power cord to the equipment before opening the cover of the drive. - When the power switch is on, do not place your eyes close to the front panel cover to look into the interior of the unit. LASER Specification Class 1 Level LASER Product Wave Length: DVD: 656 – 665 nm, 3 / 14 CD: 777 – 790nm SAFETY PRECAUTIONS 1. Before servicing, unplug the power cord to prevent an electric shock. 2. When replacing parts, use only manufacture's recommended components for safety. 3. Check the condition of the power cord. Replace if wear or damage is evident. 4. After servicing, be sure to restore the lead dress, insulation barriers, insulation papers, shields, etc. Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. 2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 3. Do not use the telephone to report a gas leak in the vicinity of the leak. vicinity of the leak. 4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS LITHIUM BATTERY This computer contains a lithium battery to enable the date, time, and other data to be stored. The battery should only be exchanged by authorized service personel. Warning! A risk of explosion from incorrect installation or misapplication may possibly occur. LITHIUM BATTERY CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. LITHIUMBATTERIES Vorsicht! Explosionsgefahr bei unsachgemäßem Austausch der Batterie. Ersatz nur durch denselben order einen vom Hersteller empfohlenen ähnlichen Typ. Entsorgung gebrauchter Batterien nach Angaben des Herstellers. PILE AU LITHIUM ATT ENTION: IL Y A DANGER D'EXPLOSION S' IL Y A REMPLACEMENT INCORRECT DE LA BATTE RIE. REMPLACER UNIQUEMENT AVEC UNE BATTE RIE DU MÈME TYPE OU D'UN TYPE RECOMMANDÉ PA R LE CONSTRUCTEUR. METTRE AU RÉBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS DU FABRICANT. 4 / 14 Precautions (Battery Pack) Do Not Use With Any Other Product The battery pack is rechargeable and was intended for the product. If it is used with a product other than the one for which it was designed, electrolyte leakage, generation of heat, ignition or rupture may result. Do Not Charge the Battery Using Methods Other Than If the battery is not charged using one of the methods, electrolyte leakage, generation of heat, ignition or rupture may result. Do Not Throw the Battery Pack Into a Fire or Expose It to Excessive Heat Generation of heat, ignition or rupture may result. Avoid Extreme Heat (Near the Fire, In Direct Sunlight, for Example) Electrolyte leakage, generation of heat, ignition or rupture may result. Do Not Insert Sharp Objects Into the Battery Pack, Expose It to Bumps or Shocks, Disassemble, or Modify It Electrolyte leakage, generation of heat, ignition or rupture may result. Ÿ If this product is subjected to a strong impact, stop using it immediately. Do Not Short the Positive (+) and Negative (-) Contacts Generation of heat, ignition or rupture may result. Ÿ Do not place the battery pack together with articles such as necklaces or hairpins when carrying or storing. Do Not Use This Product with a Battery Pack Other Than Use only the battery pack (CF-VZSU46AU) with your product. Use of battery packs other than those manufactured and supplied by Panasonic may present a safety hazard (generation of heat, ignition or rupture). When the battery pack has become degraded, replace it with a new one Continued use of a damaged battery pack may result in heat generation, ignition or battery rupture. l Do not touch the terminals on the battery pack. The battery pack may no longer function properly if the contacts are dirty or damaged. l Do not expose the battery pack to water, or allow it to become wet. l If the battery pack will not be used for a long period of time (a month or more), charge or discharge (use) the battery pack until the remaining battery level becomes 30% to 40% and store it in a cool, dry place. l This computer prevents overcharging of the battery by recharging only when the remaining power is less than approx. 95% of capacity. purchased. l The battery pack is not charged when the computer is Be sure to charge it before using it for the time. When the AC adaptor is connected to the computer, charging begins automatically. get into your eyes, do not rub l Should the battery leak and the your eyes. Immediately your eyes with clear water and see a doctor for medical treatment as soon as possible. CAUTION: Risk of Explosion if Battery is replaced by an Incorrect Type. Dispose of Used Batteries According to the Instructions. ATTENTION: Il y a risque d’explosion si la batterie est remplacée par une batterie de type incorrect. Mettre au rebut les batteries usagées conformément aux instructions. NOTE l The battery pack may become warm during recharging or normal use. This is completely normal. l Recharging will not commence if internal temperature of the battery pack is outside of the allowable temperature range (0 °C to 50 °C {32°F to 122 °F}). (è Reference Manual “Battery Power”) Once the allowable range requirement is charging begins automatically. Note that the recharging time varies based on the usage conditions. (Recharging takes longer than usual when the temperature is 10 °C {50 °F} or below.) l If the temperature is low, the operating time is shortened. Only use the computer within the allowable temperature range. l This computer has a high temperature mode function that prevents the degradation of the battery in high temperature environments. (è Reference Manual “Battery Power”) A level corresponding to a 100% charge for high temperature mode is approximately equivalent to an 80% charge level for normal temperature mode. l The battery pack is a consumable item. If the amount of time the computer can be run by using a particular battery pack becomes dramatically shorter and repeated recharging does not restore its performance, the battery pack should be replaced with a new one. l When transporting a spare battery inside a package, briefcase, etc., it is recommended that it be placed in a plastic bag so that its contacts are protected. l Always power off the computer when it is not in use. Leaving the computer on when the AC adaptor is not connected will exhaust the remaining battery capacity. A lithium ion battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY for information on how to recycle this battery. L’appareil que vous vous êtes procuré est alimenté par une batterie au lithium-ion. Pour des renseignements sur le recyclage de la batterie, veuillez composer le 1-800-8-BATTERY. 5 / 14 Precautions (AC Adaptor) FOR USE WITH MODEL NO. CF-AA5713A POUR UTILISER AVEC MODELE CF-AA5713A Use Only the Specified AC Adaptor With This Product Using an AC adaptor other than the one supplied (attached to your product or supplied by Panasonic) may result in a fire. Model No: CF-AA5713A 6 / 14 Exploded View I N14 I N14 D N14 K102 K108 K502 D N14 D N14 D N14 K23 K102 D N14 K25 K55 I N14 I N14 K503 K127 K117 K500 E24 K501 K502 K118 I N15 K104 D N14 D D N15 K105 N14 K21 K65 D N15 K22 K51 K53 J N37 K30 K28 K99 K29 K1 K98 D N14 K67 D N20 E50 K1-1 K1-6 E51 O K90 K1-8 K1-2 Top Case Ass'y(K50) K1-11 K1-4 E23 K115 K33 D K32-4 D N14 K1-7 K32-3 D N14 D N15 D N14 K1-9 K1-5 D N14 K31 K1-3 K32-1 D N14 K115 K32-2 K27 K26 K115 D N15 D N15 D N14 D N14 D N15 K115 K32-5 D N14 D N14 D N14 K1-10 D N14 D N14 K32 K116 Screw tightening torque D 0.45 ± 0.05 N.m (4.5 ± 0.5 kgf.cm) J 0.30 ± 0.03 N.m (3.0 ± 0.3 kgf.cm) I 0.40 ± 0.05 N.m (4.0 ± 0.5 kgf.cm) K904 K121 CF-31KQH41DM 7 / 14 D D N31 D K50-13 K50-53 K50-13 D K50-13 D K50-19 K50-43 D K50-13 D K50-13 K50-41 K50 D N31 D N31 D K50-14 K50-40 K50-38 K50-35 K50-56 D K50-19 D K50-14 D K50-14 K50-55 K50-59 D K50-19 E44 K50-13 K50-27 T W D K50-39 D N31 D K50-16 E K50-15 K404 A K406 E K404 K50-57 D K50-13 K50-11 D D K50-32 K50-33 K50-18 D K50-19 K50-17 K50-12 K50-26 K50-5 G K50-30 K50-58 K50-6 K50-7 K405 Top Case K50-15 D K50-16 K50-10 K50-12 D K50-14 K50-18 D K50-19 K50-17 K50-8 D K50-14 K403 K402 K50-31 C K407 K50-21 K50-29 K410 D K412 K401 C K411 X K408 E41 E43 K50-26 U T V K182 K50-13 C K50-13 E31 K50-54 G K50-30 K50-25 W E42 D K409 K50-13 H K413 D K50-13 D D N31 K412 Y Z K110 K50-28 E29 E28 K50-20 K50-28 K50-28 K185 G N32 Screw tightening torque K50-22 K50-24 K50-23 G 0.10 ± 0.01 N.m (1.0 ± 0.1 kgf.cm) C 0.20 ± 0.02 N.m (2.0 ± 0.2 kgf.cm) D 0.45 ± 0.05 N.m (4.5 ± 0.5 kgf.cm) A K50-28 K78 D N31 G K50-24 0.49 ± 0.05 N.m (4.9 ± 0.5 kgf.cm) G 1.50 ± 0.15 N.m (15 ± 1.5 kgf.cm) H 0.30 ± 0.5 N.m (3.0 ± 0.5 kgf.cm) E CF-31KQH41DM 8 / 14 K52 K57 K54 K182 D N14 D N14 K182 K68 K174 B N40 K186 Top Case Ass'y(K50) K64 K59 K173 E700 E45 K177 K172 K128 K186 K172 D N19 K79 K73 K900 B B N36 D N19 E701 R K N7 K182 E19 B N36 K56 I N34 K110 B N7 K71 K176 K173 K171 E20 D D N31 N5 E4 E16 K175 I N34 K185 B N7 D N5 D N14 D N14 V K47 E900 Y E1 D N19 D N14 K82 D N15 D N19 L K45 B K88 Z K89 N21 K42 K87 K178 K46 K40 K44 E8 M K42 M D N10 B E9 N7 N7 N15 K182 E3 K91 K182 K185 K187 B K110 X D N14 E30 D N15 D N15 D N10 K181 E52 K179 E7 K187 B N38 D N39 D N39 K185 E27 D N14 K94 Q P S K110 I N15 K K114 D N39 K96 L B K180 K109 K9 I N15 R D N14 E2 K185 D N15 D N15 Screw tightening torque D D K136 K135 0.19 ± 0.02 N.m (2.0 ± 0.2 kgf.cm) D 0.45 ± 0.05 N.m (4.5 ± 0.5 kgf.cm) I 0.40 ± 0.05 N.m (4.0 ± 0.5 kgf.cm) K903 K90 N15 E13 N21 K93 E901 E17 E25 E56 K185 B N7 B N15 K36 B N4 U K38 B B N15 B N33 K110 E703 E702 D N14 Dummy PCB K95 D N39 CF-31KQH41DM 9 / 14 K17 D N2 D N2 D N14 K12 K20 K119 K18 N14 D D N14 Q K11 E48 D N2 K19 D N14 P D N2 D N2 F N3 D N14 D N2 D N2 E49 K16 S D N2 F N3 D N2 D N2 LCD Ass'y(E32) K6 K8 K2 Touch Panel Ass'y(E26) K6-2 G N35 K2-5 K2-5 K7 K2-1 K2-6 K6-1 K2-5 G K2-4 D N14 E10 K2-5 K2-5 K2-3 G N35 G N32 K2-2 K2-5 K2-5 G K2-4 Screw tightening torque G N32 D 0.45 ± 0.05 N.m (4.5 ± 0.5 kgf.cm) F 1.47 ± 0.2 N.m (15 ± 2.0 kgf.cm) G 1.5 ± 0.15 N.m (15 ± 1.5 kgf.cm) CF-31KQH41DM 10 / 14 E32-4 E32-3 E32-5 E32-3 K132 K131 K184 E22 E32 K4 K5 E26 E26-1 E26-1-1 E26-3 CF-31KQH41DM 11 / 14 K142-1 K148 K142-4 K142-5 K142-2 K142-3 K142 E37-1 E37 E36 K141 K149 B K152 A K150 A K150 B K152 K140 A K150 Screw tightening torque A 0.13 + _ 0.01N m (1.3 + _ 0.1kgf cm) B 0.09 + _ 0.01N m (0.9 + _ 0.1kgf cm) CF-31KQH41DM 12 / 14 Replacement Parts List Comparison Table Note : Important Safety Notice Components identified by mark have special characteristics important for safety. When replacing any of these components, use only manufacturer's specified parts. CF-31KQH41DM REF. NO and AREA Main Block Unit E5 E6 E10 E10 E15 E21 E24 E24 E36 E37 E37-1 E47 E56 E700 E701 E702 E703 E900 E901 Accessories A1 A1 A6 Packing Material P2 P3 P3 P5 P6 P7 P8 Mechanical Parts K6 K6 K6-2 K6-2 K9 K11 K11 K12 K12 K21 K22 K24 K39 K41 K42 K50 K50 K50-20 K50-20 K92 PART NO. CF-31JEGAXDM Q'TY ---------------DL3UP2079BAA ---------------N2ABZY000030 DL3UP1823AAA DFWV78A0274 DFKM9068ZA-0 -----N5ZZ00000211 DL3UP1355DAA DFJS1321ZA DFJS1340ZA DFJS1342ZA N5HAZ0000023 DFJS1230ZA PCB, BT PCB, ENT ANT S TOUCH SCREEN CONTROLLER UNIT PCB, TS UNIT BT FFC WIRELESS LAN MODULE KEYBOARD US CHICLET BACKLIT KB ODD PWB UNIT DVD MULTI DRIVE MP BEZEL ASS'Y CABLE (WHITE, WLAN MAIN) SO-DIMM, DDR3-1333MHZ 4GB PCB, DUAL PASS UNIT CABLE CABLE CABLE WIRED MODEM MODULE MDC MODEM CABLE S DFQW5516ZBT -----S S NCR-B/916BE -----DFQW5516YAT NCR-B/922AE MANUAL(CF-31MK2 M) MANUAL(CF-31MK2) MANUAL(CF 31MK2) LITHIUM ION BATTERY PACK 1->0 00->1 >1 1 -----DFPK1291ZAT -----DFPK1293ZAT ---------------- DFPP0163ZA -----DFPK1291YAT DFPK1293YBT DFPK1294ZAP DFPN0839ZA DFPN0840ZA PROTECTION BAG PACKING CASE PACKING CASE ACCESSORY BOX PACKING CASE CUSHION A CUSHION B 0->3 1->0 0->1 1 0->1 0->2 0->2 DFBS8004ZA-0 -----DFBS0081ZA-0 ----------DFKM8211YA-0 -----DFGB0131YA-0 ----------DFHG2232YA DFHE0954YA DFMC0964ZA DFHR3S36ZA DFMX0634ZA DFKM8217YA-0 -----DFKH8011ZA-0 -----DFKE1014YA -----DFBS8004ZA-1 -----DFBS0081ZA-1 DFHE0358ZA -----DFKM8211ZA-1 -----DFGB0131YA-2 DFKE1024ZA DFHG2232YA ---------------DFMX0634ZA -----DFKM8217YA-1 -----DFKH8011ZA-1 ------ LCD LATCH ASS'Y LCD LATCH ASS'Y (BC) LCD LATCH LCD LATCH (BC) MODEM CONDUCTIVE TAPE LCD REAR ASS'Y LCD REAR ASS'Y (BC) PANASONIC BADGE PANASONIC BADGE GRAY KB CABLE COVER KB CABLE COVER CUSHION GASKET(HDD) 65TSV7-7-10 WLAN SHEILD SHEET KB SPACER CD EDGE SHEET TOP CASE ASS'Y TOP CASE ASS'Y BLACK HANDLE ASS'Y HANDLE ASS'Y (BC) CONFIG USB ONLY HOLDER 1->0 0->1 1->0 0->1 0->1 1->0 0->1 1->0 0->1 0->1 1->2 1->0 1->0 1->0 1->2 1->0 0->1 1->0 0->1 1->0 S S S S S S S S S S DL34U2007AAA DL35U2007AAA DL3UP1827CAA -----DFJK10T023BB N5HZC0000056 N2ABZY000152 --------------------DFJS1341ZA ------------------------------------ DESCRIPTION CF-31KQH41DM 13 / 14 NRP NRP NRP NRP NRP NRP NRP NRP NRP NRP NRP 1->0 1->0 1->0 0->1 1->0 1->0 1->0 0->1 0->1 0->1 0->1 1->0 0->1 0->1 0->1 0->1 0->1 0->1 0->1 K93 K94 K102 K102 K106 K110 K112 K113 K117 K117 K119 K119 K140 K141 K142-1 K142-2 K142-3 K142-4 K142-5 K148 K149 K150 K152 K500 K501 K502 K503 K900 K901 K903 K904 N4 N5 N16 N21 N40 S S S S -----DFHR6635ZA DFKE1025ZAT0 -----DFHE1082ZA DFMX0383TA DFMY0526YA DFMX1468YA DFQT0117ZA -----DFGB0165XB-0 -------------------------------------------------------------------------------------DFQR0242ZA ---------------XSB2+3FNL DRSB26+3FKLT ----------- DFHR3R06ZA DFHR6635YA -----DFKE1025ZAT1 -----DFMX0383TA ---------------DFQT0118ZA -----DFGB0165YA-1 DFHR6534ZA-0 DFHR6533ZA-0 DFBE0014ZA-0 DFUQ0115ZA DFHR6265ZA DFUN0085ZA DFUS0318ZB DFGT0944WA DFHP7200ZA DRHM5067YA XQN2+BJ4FJK DFHE0513ZA DFHP7118ZA DFHP7391ZA DFHP7400ZA DFGE0196YA -----DFKE1012YA DFQT6294ZA DRQT2+E8FKL XSB2+3FNL -----DFHE5025XAK DRQT2+G6FKK LAN SPACER SHEET DIMM STOPPER 2 HINGE COVER HINGE COVER BLACK GASKET INSULATION PARTS W-LAN HEAT SPREADER BT INS SHEET CORE I5 VPRO 2G LABEL CORE I5 2G LABEL TOUGH BADGE NEW TOUGH BADGE NEW (BC) MP CABI BOTTOM MP CABI FRONT MP LOCK KNOB MP KNOB SPRING MP LOCK HOLDER MP LOCK GUIDE SPRING MP KNOB BACK UP SPRING DRIVE SET LABEL AHDESIVE TAPE SCREW SCREW EMI SHEET TAPE KBD FIX TAPE KBD FPC TAPE LAN MODEM CONFIG LABEL(MODEM) FCC ID LABEL TAYLERPEAK CONFIG MODEM HOLDER FCC ID BLIND LABEL SCREW SCREW SCREW SCREW SCREW 14 / 14 NRP NRP NRP NRP NRP NRP NRP NRP NRP 0->1 1 2->0 0->2 2->0 8->6 1->0 1->0 1->0 0->1 1->0 0->1 0->1 0->1 0->1 0->1 0->1 0->1 0->1 0->1 0->1 0->3 0->2 0->1 0->1 0->2 0->1 0->1 1->0 0->1 0->1 0->2 4->2 2->0 0->2 0->2