Download Visio-Troubleshooting FAQ-Sandra.vsd

Transcript
START
Is the wallboard
blank?
Disconnect and
reconnect the
power cable.
YES
Does the wallboard
power up?
Wallboard
hardware or
Power Supply
failure
No “beeps” at all indicate
NO hardware or powersupply
failure
Wallboard
hardware or
Power Supply
failure
YES
NO
Do the values
update?
The likely cause of failure is:
NO A) Wallboard is faulty or,
B) Power supply is faulty
NO
Determine
LED ID
number of
wallboard
Did the wallboard
beep on power up?
YES
YES
Is ID valid?
Was it a single
long beep?
NO
YES
One long beep indicates
CPU card failure
CPU Card failure
Change ID to
a valid value
YES
NO
Is the Wallboard ID in
QMC Configuration?
NO
Add
wallboard ID
to QMC
Configuration
Return to start
YES
QMCShow>Parameters
>Clear Wallboard
Turn on “Test Mode”
YES
Can you see the test
messages on the
wallboard?
NO
Is the wallboard an
AdvaTel TCD?
YES
Are other boards
working?
NO
The likely cause of failure is:
A) RS485 is faulty or,
B) COM port is faulty or,
C) Cabling is faulty
NO
On the RS485 adaptor,
does the RXD LED flash every
10 seconds?
YES
The likely cause of failure is:
A) Wallboard is faulty or,
B) Cabling is faulty
NO
YES
The likely cause of failure is:
A) Cabling is faulty or,
B) Wallboard is faulty.
Please contact
AdvaTel now
Telematic Communications Pty Ltd
Trading as AdvaTel
ACN 054 361 536
ABN 56 054 361 536
133 Moray Street South Melbourne Email: [email protected]
Victoria 3205 Australia
Website: www.advatel.com.au
Telephone: 61 3 8695 8695
Facsimile: 61 3 9696 3626