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Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals Release: 3.0 Document Revision: 01.03 www.nortel.com NN42030-109 . Nortel Mobile Communication 3100 Release: 3.0 Publication: NN42030-109 Document release date: 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners. . 3 . Contents New in this release 5 Features 5 Symmetrical mid-call features 5 Device handoff 5 Network deployment 6 Administration enhancements 6 Other changes 6 Technical documentation changes 7 New technical documents 7 Retired technical documents 7 Restructured technical documents 8 Overview Mobile Communication 3100 Overview 9 11 MC 3100 product 11 MC 3100 architecture 11 MC 3100 features 13 Call Screening feature 15 MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100 for Windows Mobile 17 MCC 3100 overview 17 MCC 3100 for BlackBerry 18 MCC 3100 for Nokia 18 MCC 3100 for Windows Mobile 18 MCC 3100 hardware and software 18 Supported devices 19 MCC 3100 software installation 20 MCC 3100 administration and security 21 MCG 3100 MCG 3100 overview 23 MCG 3100 features 23 MCG 3100 server components 24 Hardware components 24 Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 23 4 Software components 24 MCG 3100 installation and configuration 25 MCG 3100 administration and security 25 Administration 25 Licensing 26 Certificates 26 Other components CS 1000 Enterprise Common Manager LDAP server 27 27 27 Documentation roadmap 29 Roadmap 29 MC 3100 documentation packaging 29 Information quality 32 Text conventions 32 Modular, task-based information 33 Work flows and task flows 33 Structure of work flows, task flows, and procedures 33 Customer service 34 Updated versions of documentation 35 Getting help 35 Express Routing Codes 35 Additional information 35 MC 3100 communication call flows MCG MCG MCG MCG MCG 3100 3100 3100 3100 3100 Terminology Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 37 registration process 37 client registration process 38 call termination process 40 call origination - Direct Dial call process 42 call origination - Call-me-First process 44 47 5 . New in this release The following sections detail what is new in Nortel Mobile Communication 3100 (MC 3100) for Release 3.0. • • "Features" (page 5) "Other changes" (page 6) Features See the following sections for information about feature changes. • • • • "Symmetrical mid-call features" (page 5) "Device handoff " (page 5) "Network deployment" (page 6) "Administration enhancements" (page 6) Symmetrical mid-call features MC 3100 Release 3.0 introduces a group of mid-call features for Windows Mobile, BlackBerry and Nokia clients that permits access a group of mid-call PBX features from the Nortel Mobile Communication Client 3100 (MCC 3100). The symmetrical mid-call features ensure a consistent user interface. Nortel Communication Server 1000 (CS 1000) Release 5.5 supports the mid-call features. Customers with CS 1000 Release 5.0 systems cannot access these features. Device handoff Device handoff permits the MCC 3100 user to hand off an established call between the mobile phone and the desk phone. The desk phone must be configured with a handoff key. Device handoff can be used only when the desktop phone and the universal extension share the same primary DN in a single call arrangement. When the desktop and MCC 3100 user are in a multiple call arrangement, the user can transfer the call between appearances. A conference circuit is required to perform this operation. If a conference device is not available, the key will not function. The CS 2100 does not support the Device handoff feature. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 6 New in this release Network deployment In MC 3100 Release 3.0, all calls go through the MCG 3100. The CS 1000 Release 5.5 system represents each MCC 3100 users with a single Universal Extension (UEXT). The CS 1000 Release 5.0 system represents each MCC 3100 users using Personal Call Assistant (PCA). Administration enhancements The Enterprise Common Manager (ECM) integrates the MC 3100 Management tools with the Nortel Enterprise Management tools to simplify MC 3100 administration. The ECM: • • • • • Launches the administrative user interface Permits single-sign-on Performs certificate generation and distribution Performs SNMP fault consolidation Integrates with the Enterprise Subscriber Manager to create fixed mobile convergence line (FMCL) universal extensions (UEXTs) for MC 3100 users You configure the MCG 3100 as a member of the ECM cluster. During installation, the installation script prompts the installer for ECM information. After the ECM installation, you can only access the MCG 3100 Web Console after authenticating with the ECM. Attention: The Web Console does not support the ECM roles. For information about the interworking of the MC 3100 and ECM, see Nortel Mobile Communication 3100 and Communication Server 1000 Solution Integration Guide (NN49000-315). Other changes Nortel Mobile Communication 3100 Fundamentals (NN42030-109) is new for MC 3100 Release 3.0. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . Technical documentation changes 7 Revision history July 2009 Standard 01.03. This document is issued to support Nortel Mobile Communication 2100 Release 3.0 and the Communication Server 2100 (CS 2100). Information regarding the CS 2100 is added. April 2009 Standard 01.02. This document is up issued to update technical content to remove the following sections: September 2008 • • Installing the ECM MCG 3100 software • • Upgrading to a different network framework Adding the MCG 3100 as an element from the primary ECM Accessing the MC 3100 Web Console from the ECM Standard 01.01. This document is issued to support Nortel Mobile Communication 3100 Release 3.0. Technical documentation changes This chapter identifies new, retired, and restructured technical documents for MC 3100. • • • "New technical documents" (page 7) "Retired technical documents" (page 7) "Restructured technical documents" (page 8) For information on the complete documentation suite, see "Documentation roadmap" (page 29) New technical documents The following documents are new in MC 3100 for Release 3.0. • • • Nortel Mobile Communication 3100 Fundamentals (NN42030-109) • Nortel Mobile Communication 3100 Release Notes (NN42030-404) Nortel Mobile Communication 3100 Troubleshooting (NN42030-700) Nortel Mobile Communication 3100 and Communication Server 1000 Solution Integration Guide (NN49000-315) Retired technical documents The following documents are retired in MC 3100 for Release 3.0. • Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode User Guide (NN42030-100) • Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Release Notes (NN42030-400) Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 8 New in this release • Nortel Mobile Communication Gateway 3100 Release Notes (NN42030-403) • Nortel Mobile Communication Client 3100 for Windows Mobile Dual Mode Administration (NN42030-601) Restructured technical documents The following documents are restructured in MC 3100 for Release 3.0. • Nortel Mobile Communication 3100 Planning and Engineering (NN42030-200) • Nortel Mobile Communication 3100 Administration (NN42030-600) Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 9 . Overview This document describes the Nortel Mobile Communication 3100 product. Navigation • • "Mobile Communication 3100 Overview" (page 11) • • • • • "MCG 3100" (page 23) "MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100 for Windows Mobile" (page 17) "Other components" (page 27) "Documentation roadmap" (page 29) "MC 3100 communication call flows" (page 37) "Terminology" (page 47) Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 10 Overview Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 11 . Mobile Communication 3100 Overview This section gives an overview of the Mobile Communication 3100 (MC 3100) product and architecture. Navigation • • • "MC 3100 product" (page 11) "MC 3100 architecture" (page 11) "MC 3100 features" (page 13) MC 3100 product The Nortel Mobile Communication 3100 (MC 3100) provides access to voice and messaging services over a wireless and a cellular network and extends commonly used Private Branch Exchange (PBX) features to mobile devices. MC 3100 supports several Nortel communication servers. This document describes the interworking with MC 3100 and Nortel Communication Server 1000 (CS 1000) or Communication Server 2100 (CS 2100). For the list of supported communication servers, see the MC 3100 Product Bulletin at www.nortel.com. MC 3100 consists of the following components: • Nortel Mobile Communication Client 3100 (MC 3100) for three wireless devices: — MCC 3100 for BlackBerry — MCC 3100 for Nokia — MCC 3100 for Windows Mobile • Nortel Mobile Communication Gateway 3100 (MCG 3100) to communicate between the clients and the communication server MC 3100 architecture The following diagram shows the MC 3100 network architecture. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 12 Mobile Communication 3100 Overview Figure 1 MC 3100 and CS 1000 network architecture The Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry, the MCC 3100 for Nokia, the MCC 3100 for Windows Mobile and the Nortel Mobile Communication Gateway 3100 (MCG 3100) depend on the following communication server components: Communication Server 1000 • • • Call server SIP Gateway SIP Proxy Server (SPS) For more information, see Nortel Mobile Communication 3100 Planning and Engineering (NN42030-200). Communication Server 2100 • • Call Server Session Server Line or Adaptive Application Engine — SIP lines — SIP trunks for IP PBX Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . MC 3100 features MC 3100 features The following table lists the features available in MC 3100. Table 1 MC 3100 features Windows Mobile BlackBerry Nokia Cellular Calls WiFi Calls Cellular Calls WiFi Calls Cellular Calls WiFi Calls Single Enterprise number reachability √ X √ X √ X Single Enterprise number identity √ X √ X √ X Enterprise Calling Restrictions (NCOS) √ X √ X √ X Single Enterprise Voice mail support with cellular Voice mail avoidance √ X √ X √ X Access to Enterprise Dial Plan √ X √ X √ X Access to Corporate Directory √ X √ X X X Access to Local Directory on Mobile device √ X √ X √ X Advanced Call Control: Direct Outbound calls using the Enterprise voice network √ X √ X √ X Advanced Call Control: Call-me-First calls using the Enterprise voice network √ X √ X √ X Advanced Call Control: Dynamically redirect incoming calls to any phone number √ X √ X √ X Presence and Instant message support within closed MCC 3100 user group √ X √ X √ X Microsoft Office Communications Server 2007 (OCS 2007) interoperability support for voice calls √ X √ X √ X Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 13 14 Mobile Communication 3100 Overview Table 1 MC 3100 features (cont’d.) Windows Mobile BlackBerry Nokia Cellular Calls WiFi Calls Cellular Calls WiFi Calls Cellular Calls WiFi Calls Integrated Virtual Private Network (VPN) for Voice over WLAN (VoWLAN) security N/A X N/A X N/A X Call Detail Recording (CDR) √ X √ X √ X Message Waiting Indicator (MWI) √ X √ X √ X Call Logs √ X √ X √ X Busy State (Active Call on Mobile appears on other line appearances and OCS presence) √ X √ X √ X Device Handoff: Move call from Mobile to Desk phone or vice versa √ X √ X √ X Network Handoff: Active call moved from cellular to WiFi interface of mobile phone, or vice versa √ X X X X X Mid Call Feature: Hold √ X √ X √ X Mid Call Feature: Retrieve √ X √ X √ X Mid Call Feature: Consultation call √ X √ X √ X Mid Call Feature: Drop consultation call, Back to held call √ X √ X √ X Mid Call Feature: Swap between consultation and primary call √ X √ X √ X Mid Call Feature: Blind transfer √ X √ X √ X Mid Call Feature: Consultative transfer √ X √ X √ X Mid Call Feature: Ad hoc conference √ X √ X √ X Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . MC 3100 features 15 Table 1 MC 3100 features (cont’d.) Windows Mobile BlackBerry Nokia Cellular Calls WiFi Calls Cellular Calls WiFi Calls Cellular Calls WiFi Calls Instant Conferencing: Invite a list of participants defined by a group list √ X √ X √ X Release 2.0 user interface X X X X √ X Release 3.0 user interface √ X √ X X X Over the air download of client √ X √ X √ X Call Screening feature By default, all clients have the call screening feature enabled. When call screening is enabled, users see a call for each incoming call that presents the numbers that the call can be answered on. When the user chooses a number on the MCC 3100 incoming call dialog to answer the call, all other phones stop ringing and the call present on the selected telephone. When call screening is disabled, the MCC 3100 no longer presents a dialog for each incoming call. The client automatically instructs the MCG 3100 to send a real cellular call to the mobile phone. The following things must be considered when choosing call screening disabled: • On most cellular networks it can take 5, 10 or more seconds to make a call to a cell phone. For incoming calls, MCC 3100 users see their desk phone ring immediately; however it may take 5, 10 or more seconds for the cellular call to arrive at the mobile phone. • Due to the delay in the cellular network placing calls to the mobile phone, you may need to increase the number of ring cycles before Call Forward No Answer triggers, to give users sufficient time to answer calls. Otherwise users may only see the call ringing on the mobile device for a short period of time. • When call screening is disabled, all phones continue ringing until one of the ringing devices answers the call. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 16 Mobile Communication 3100 Overview Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 17 . MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100 for Windows Mobile Mobile Communication 3100 (MC 3100) provides software applications, called the Mobile Communication Clients 3100 (MCC 3100), which extend the MC 3100 functionality to the following devices: • • • Research in Motion (RIM) BlackBerry • • "MCC 3100 overview" (page 17) Nokia Handheld devices that support Microsoft Windows Mobile Version 5.0 (WM5) and Windows Mobile Version 6.0 (WM6). Navigation "MCC 3100 hardware and software" (page 18) MCC 3100 overview These clients support cellular voice services. The MCC 3100 provides communication using the Mobile Communication Gateway 3100 (MCG 3100). The client extends Enterprise features, hosted within the Enterprise infrastructure, to mobile phones. The following sections explain the device-specific information. • • • "MCC 3100 for BlackBerry" (page 18) "MCC 3100 for Nokia" (page 18) "MCC 3100 for Windows Mobile" (page 18) For more information on the individual clients, see: Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 18 MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100 for Windows Mobile • Nortel Mobile Communication Client 3100 for BlackBerry User Guide (NN42030-101) • Nortel Mobile Communication Client 3100 for Nokia User Guide (NN42030-102) • Nortel Mobile Communication Client 3100 for Windows Mobile User Guide (NN42030-107) MCC 3100 for BlackBerry The MCC 3100 for BlackBerry operates on RIM BlackBerry devices. The MCC 3100 for BlackBerry is a single mode client that provides single-mode communication using the Mobile Communication Gateway 3100 (MCG 3100). The Enterprise-hosted BlackBerry Enterprise Server (BES) defines the data networking requirements between the BlackBerry device and the BES. The BES configuration must include the BlackBerry Mobile Data System (MDS) to allow the MCC 3100 for BlackBerry to route Hypertext Transfer Protocol (HTTP) traffic to the BES, and then to the Enterprise MCG 3100. When you deploy the MCG 3100, data originates from the BES for all of the MCC 3100 for BlackBerry clients. The RIM infrastructure manages the boundary between the untrusted and trusted network, making the overall solution deployment less complex. MCC 3100 for Nokia The MCC 3100 for Nokia operates on Nokia mobile devices. The MCC 3100 for Nokia connects directly to the MCG 3100 and requires a Wireless Access Point or an Internet connection through the Enterprise firewall. The MCC 3100 for Nokia does not contain integrated VPN software. Any industry-standard VPN software for the Nokia device can be used. MCC 3100 for Windows Mobile The MCC 3100 for Windows Mobile operates on a wireless-enabled Windows Mobile handheld device. MCC 3100 for Windows is available in Single Mode and Dual Mode. The difference between Single Mode and Dual Mode is that Dual Mode enables the MCC 3100 to make and receive SIP calls over WiFi. For supported modes, see the MC 3100 Product Bulletin at www.nortel.com. MCC 3100 hardware and software This section documents the hardware and software for MCC 3100. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . MCC 3100 hardware and software 19 Supported devices MCC 3100 supports the devices in the following table. Attention: The following table displays the supported devices at the time this document was released. For a complete list of supported devices, see the MC 3100 Product Bulletin at http://www.nortel.com. Table 2 Supported devices Device brand Model number Operating System MC 3100 Release 2.0 MC 3100 Release 2.1 MC 3100 Release 3.0 BlackBerry 71XX RIM S S S BlackBerry 7230 RIM S S BlackBerry 7290 RIM S S BlackBerry 7730 RIM S S BlackBerry 8700c RIM S S S BlackBerry 8707v RIM S S S BlackBerry 8707h RIM S S S BlackBerry 8100 (Pearl) RIM S S S BlackBerry 8800 RIM S S S BlackBerry 8830 RIM S S S BlackBerry 8300 (Curve) RIM S S BlackBerry 8310 (Curve) RIM S S BlackBerry 8320 (Curve) RIM S S Motorola Q WM5 S S Motorola Q (9h) WM6 S S Nokia E50 Symbian S Nokia E51 Symbian S Nokia E60 Symbian S S S Nokia E61 Symbian S S S Nokia E62 Symbian S S Nokia E65 Symbian S S Nokia E90 Symbian S S represents single mode client in current release. D2 represents dual mode with Release 2.0. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . S 20 MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100 for Windows Mobile Table 2 Supported devices (cont’d.) Device brand Model number Operating System Nokia N95 Symbian Palm 750wx WM5 S S Samsung Blackjack WM5 S S Sony-Ericsson P990i Symbian Sony-Ericsson P1i Symbian HP iPAQ hw69xx Series WM5 D2, S D2, S HP iPAQ 510 WM6 HTC TyTn WM5 HTC TyTn WM6 HTC 6800 (Titan) WM5 HTC 6800 (Titan) WM6 HTC Universal WM5 D2 D2 D2, S HTC Apache WM5 D2 D2 D2, S HTC TyTn II WM6 HTC AT&T 8925/Ti lt WM6 HTC S720 WM6 S HTC S620/S621 WM5 S HTC S620/S621 WM6 S HTC S710 WM6 S MC 3100 Release 2.0 MC 3100 Release 2.1 MC 3100 Release 3.0 S D2 S D2 D2, S D2, S S D2 D2 D2, S S S S represents single mode client in current release. D2 represents dual mode with Release 2.0. MCC 3100 software installation MCC 3100 software installs on the devices using one of the following methods: • Over the air download: The device downloads the software from a web page. • Computer download: The user downloads the software to a computer, connects the device to the computer, and downloads the software to the device. • Push download: For BlackBerry devices only, the BES can push the software to the device. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . MCC 3100 hardware and software MCC 3100 administration and security After installing the MCC 3100 software, you must enter your account username and password, the address of the MCG 3100, and your cell phone number. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 21 22 MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100 for Windows Mobile Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 23 . MCG 3100 The Nortel Mobile Communication Gateway 3100 (MCG 3100) interacts with the Nortel Mobile Communication Client 3100 (MCC 3100) application on mobile devices and the supporting communication server. Navigation • • • • • "MCG 3100 overview" (page 23) "MCG 3100 features" (page 23) "MCG 3100 server components" (page 24) "MCG 3100 installation and configuration" (page 25) "MCG 3100 administration and security" (page 25) MCG 3100 overview The MCG 3100 facilitates communication between MCC 3100 and Enterprise communication servers. The MCG 3100 supports the following clients: • • • Nortel MCC 3100 for BlackBerry Nortel MCC 3100 for Nokia Nortel MCC 3100 for Windows Mobile Single Mode This document refers to the supported clients using the generic term clients. MCG 3100 features The MCG 3100 provides the MC 3100 Instant Conferencing feature. The MCG 3100 administrator uses a Web-based administration tool that enables administrators to perform the following tasks: • • • • monitor the MCG 3100 and active MC 3100 Instant Conferencing start, stop, and restart the MCG 3100 software processes update the MCG 3100 operating parameters monitor and manage clients Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 24 MCG 3100 • • • track statistics for the entire system or individual users manage the distribution of client software troubleshoot problems using the built-in packet capture tool For more information, see Nortel Mobile Communication 3100 Administration and Security (NN42030-600). MCG 3100 server components Nortel supports MCG 3100 server software installations on the CS 1000 Release 5.5 Linux Base only. The MCG 3100 software requires a dedicated server. You cannot install any other software on the server. For more information, see Nortel Mobile Communication 3100 Planning and Engineering (NN42030-200). Hardware components The MCG 3100 software can be installed on one of the following COTS servers: • • HP DL320G4 IBM x306m The following table describes the supported hardware requirements. Table 3 Hardware components Hardware Specification Processor 3.0 GigaHertz (GHz) Memory 2 GigaByte Dynamic Random Access Memory (GB DRAM) Hard Disk Drive 80 GB Serial Advanced Technology Attachment (SATA) Disk Network Interface Card two 1-GB Ethernet cards Software components The MCG 3100 software installation includes the following software components: • Mobile Communication Gateway 3100 (MCG 3100)—enables the clients to access advanced collaborative IP telephony services on the enterprise network. Using the clients, users can search the corporate directory, manage voice mail, dial by extension number, and hold instant conferencing with predefined groups of users. • MCG 3100 Administration Server—includes the Web Console, a Web-based tool that administrators use to start, stop, and reload server processes, update operating parameters, monitor users, track Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . MCG 3100 administration and security 25 messaging statistics, and manage the distribution of client software. The Administration server also includes a database of server activity. • MCG 3100 Instant Conferencing Server—hosts ad hoc conference calls with predefined groups of users within the enterprise network. The Instant Conferencing server includes a database of instant conferencing activities. MCG 3100 installation and configuration Before you install the Mobile Communication Gateway 3100 (MCG 3100) server software, you must perform some preinoculation configuration and verification. To progeniture the host server and the network enterprise network, you must: • • Install the Nortel Linux operating system (OS) on the host server. Verify the enterprise network setup—the Lightweight Directory Access Protocol (LDAP) servers and Domain Name Server (DNS) must be installed and started. After installing the MCG 3100 software, you must configure the MCG 3100 parameters to communicate with the following network elements: • • • Enterprise Communications Server (ECS) Backup MCG 3100 (if installed) Lightweight Directory Access Protocol (LDAP) Server For more information on MCG 3100 Installation, see Nortel Mobile Communication 3100 Installation and Commissioning (NN42030-300). The MCG 3100 can be configured to work within the Nortel Enterprise Common Manager (ECM) application. For more information on the ECM and MC 3100 interworking, see: • • Nortel Enterprise Common Manager Fundamentals (NN43001-116) Nortel Mobile Communication 3100 and Communication Server 1000 Solution Integration Guide (NN49000-315) MCG 3100 administration and security This section describes administration, licensing, and certificate management requirements for the MCG 3100. For more information, see Nortel Mobile Communication 3100 Administration and Security (NN42030-600). Administration MC 3100 administration is done through the MC 3100 Web Console. The Web Console can be accessed using a Web address (either secure or unsecure). The Web Console can also be accessed through the Enterprise Common Manager (ECM). Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 26 MCG 3100 Licensing The MCG 3100 manages all licensing. The license file is installed on the MCG 3100 and as each client registers, the licences are consumed. For more information on licenses, see Nortel Mobile Communication 3100 Installation and Commissioning (NN42030-300) and Nortel Mobile Communication 3100 Administration and Security (NN42030-600). Certificates A Public Key Infrastructure (PKI) uses Transport Layer Security (TLS) certificates to provide server authentication and private communication. With a PKI, the communication between the mobile clients and the MCG 3100 server is secure. To configure the PKI, the following tasks are required: • • • • Enroll with a Certificate Authority (CA). • Install the root or intermediate (or both as required by the CA) and signed certificates. • Distribute the CA root certificate. Generate a Certificate Signing Request (CSR). Obtain a signed TLS certificate. Obtain the CA root certificate, intermediate certificate, or both as required by the CA. Some CAs, such as VeriSign or Entrust, charge a fee for their services. Others, such as CACert or RapidSSL, provide free or low-cost solutions. As an alternative to using a commercial CA, you can build your own. For example, Microsoft Exchange Server includes tools that enable you to build a CA server that is exclusive to your organization. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 27 . Other components This section documents other components in Mobile Communication 3100 (MC 3100). Navigation • • "CS 1000 Enterprise Common Manager" (page 27) "LDAP server" (page 27) CS 1000 Enterprise Common Manager The Nortel Enterprise Common Manager (ECM) integrates the MC 3100 Management tools with the Nortel Enterprise Management tools to simplify MC 3100 administration. The ECM: • • • • • Launches the administrative user interface Permits single-sign-on Performs certificate generation and distribution Performs SNMP fault consolidation Integrates with the Enterprise Subscriber Manager to create fixed mobile convergence line (FMCL) universal extensions (UEXTs) for MC 3100 users The integration of MC 3100 with the ECM is optional. For more information, see Nortel Mobile Communication 3100 and Communication Server 1000 Solution Integration Guide (NN49000-315). LDAP server A Lightweight Directory Access Protocol (LDAP) server provides information for the Corporate Directory in the MC 3100. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 28 Other components Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 29 . Documentation roadmap This section provides an overview of all technical documentation available for Nortel Mobile Communication 3100 (MC 3100). Additionally, this section identifies where to download the latest documentation and provides information about accessing customer service. Navigation • • • • • "Roadmap" (page 29) "Information quality" (page 32) "Text conventions" (page 32) "Modular, task-based information" (page 33) "Customer service" (page 34) Roadmap This chapter lists and describes the documentation available for MC 3100. MC 3100 documentation packaging Nortel technical documents are organized according to a set of job functions. For information about how the MC 3100 suite is organized, see the following figure. The Nortel Mobile Communication 3100 Installation and Commissioning (NN42030-300) document applies only to CS 1000-based deployment. For CS 2100-based deployment, contact Nortel services. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 30 Documentation roadmap Figure 2 MC 3100 documentation roadmap Product fundamentals Product fundamentals documentation includes overview and reference information about the product and product documentation. Document title Description Nortel Mobile Communication Client 3100 for BlackBerry User Guide (NN42030-101) This document describes installation, configuration, and user instructions for the Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . Roadmap 31 Document title Description Nortel Mobile Communication Client 3100 for Nokia User Guide (NN42030-102) This document describes installation, configuration, and user instructions for the MCC 3100 for Nokia. Nortel Mobile Communication Client 3100 for Windows Mobile User Guide (NN42030-107) This document describes installation, configuration, and user instructions for the MCC 3100 for Windows Mobile. Nortel Mobile Communication Client 3100 for Windows Mobile Single Mode Quick Reference (NN42030-108) This document provides quick reference information about using the MCC 3100 for Windows Mobile Single Mode. Nortel Mobile Communication 3100 Fundamentals (NN42030-109) This document describes what is new in MC 3100, the MC 3100 product fundamentals, the MC 3100 documentation roadmap, and common MC 3100 terminology. Planning and engineering Planning and engineering documentation provides the engineer with all the information needed to plan and engineer an MC 3100 system. Document title Description Nortel Mobile Communication 3100 Planning and Engineering (NN42030-200) This document describes the planning and engineering guidelines for the Nortel Mobile Communication 3100 (MC 3100). Installation and commissioning Installation and commissioning documentation enables you to install the MC 3100 software and perform the initial configuration. Documentation title Description Nortel Mobile Communication 3100 Installation and Commissioning (NN42030-300) This document describes the Nortel Mobile Communication Gateway 3100 (MCG 3100) server installation. Updates and patches Updates and patches documentation enables you to upgrade your system, and includes Release Notes. Document title Description Nortel Mobile Communication 3100 Release Notes (NN42030-404) This document describes service updates (SU) and build-specific software information. Administration and security Administration and security documentation enables you to securely manage and maintain the system configuration, data, and users. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 32 Documentation roadmap Document title Description Nortel Mobile Communication 3100 Administration and Security (NN42030-600) This document describes how to manage and maintain the MC 3100 system configuration, data, and users. Fault and performance management Fault and performance management documentation enables you to manage faults and optimize the performance of the MC 3100. Document title Description Nortel Mobile Communication 3100 Troubleshooting (NN42030-700) This document describes how to troubleshoot issues, provides workarounds, and related information. Related documents The following table lists the documents associated with MC 3100. Document title Description Nortel Mobile Communication 3100 and Communication Server 1000 Solution Integration Guide (NN49000-315) This document describes integration planning and configuration for the MC 3100 and the Communication Server 1000 (CS 1000). Information quality This chapter describes development stages for Nortel documentation and defines quality levels for Draft, Preliminary, and Standard documents. Documents are delivered with either a Draft, Preliminary, or Standard designation for the entire book, but the content for a specific feature can be at a different stage of development. The status definitions are as follows: • Draft: Information is written and reviewed for technical content, but the feature is still under development and change is expected. • Preliminary: Development of the feature content is complete and is considered stable. Content was reviewed and tested internally. • Standard: The feature content was included in external trials and is suitable for delivery to customers. Text conventions This chapter describes the text conventions used throughout the MC 3100 documentation suite. Font Convention Courier bold Indicates a command to enter at the command prompt. Courier Indicates Java code or system outputs. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . Modular, task-based information Font Convention Bold font Indicates a window, a selection, or an action. Italic font Indicates a document title. Blue font Indicates a cross reference. Blue underlined font Indicates a Web site link. 33 Modular, task-based information This chapter describes the structure of information in Nortel documentation. Task-based documentation organizes information in a structured, modular, task-centric format. Task-based documentation focuses on what you must do and the sequence in which you must perform a set of tasks or procedures. The goal is to make Nortel documentation easy-to-find, easy-to-use, timely, and accurate. To understand the structure and terminology associated with task-based documentation, see the following sections. • • "Work flows and task flows" (page 33) "Structure of work flows, task flows, and procedures" (page 33) Work flows and task flows Task-based documentation emphasizes procedural information. Flow charts provide the primary navigation to tasks and procedures whenever there is a required order and flow to the actions you must perform to complete a given job. Task-based documentation emphasizes procedural information. Flow charts provide the primary navigation to tasks and procedures whenever there is a required order and flow to the actions you must perform to complete a given job. Flow charts (called work flows and task flows) illustrate which tasks or procedures and decisions are involved in an activity. The flow charts guide you through any type of activity, whether it is initial installation, configuration, upgrades, routine maintenance, or troubleshooting. Each flow chart provides the prerequisites and links to the tasks or procedures that you need to perform. Always follow the work flows and task flows so that you perform the required procedures in the correct order. Structure of work flows, task flows, and procedures For consistency, work flows, task flows, and procedures contain similar elements. Each element has a specific function. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 34 Documentation roadmap Purpose statements Purpose statements explain why or when you can perform a task or procedure, and its impact. Prerequisites Prerequisites list everything that you must do or know prior to starting a task (or set of tasks), or procedure; for example, risks, confirmation of system status, time estimates or limitations, and links to supporting information. Work flows and task flows A work flow is a high-level grouping of tasks. Each task is presented as a single action (or box) in a work flow chart. A task flow is a logical grouping of procedures. Each procedure is represented as a single action (or box) in a task flow chart. A work flow or task flow section in a document contains a flow chart that shows the order of tasks or procedures and major decision points. Navigational links show you where to find each task or procedure in the document. Procedure steps A procedure contains a set of numbered steps where each step is a single action. Variable definitions Variable definitions tables in procedures provide possible values, ranges, or definitions of each parameter used in the procedure steps. Job aids Job aids provide information that assists you in performing a procedure. A job aid can contain information that you must know in order to successfully complete the procedure. Examples Procedures can also contain examples that include sample values. Customer service Visit the Nortel Web site to access the complete range of services and support that Nortel provides. Go to www.nortel.com, or go to one of the pages listed in the following sections. Navigation • • • • "Updated versions of documentation" (page 35) "Getting help" (page 35) "Express Routing Codes" (page 35) "Additional information" (page 35) Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . Customer service 35 Updated versions of documentation You can download and print the latest versions of MC 3100 technical documents directly from the Internet at http://support.nortel.com. Getting help If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance. If you purchased a Nortel service program, you can get help by contacting one of the Nortel Technical Solutions Centers found at www.nortel.com/callus; or visit our Technical Support site at www.nortel.com/support. Express Routing Codes An Express Routing Code (ERC) is available for many Nortel products. When you use an ERC, your call is routed to a technical support person who specializes in supporting that particular product or service. To locate an ERC for any product or service, go to www.nortel.com/erc. Additional information Use the information in the following table to access other areas of the Nortel Web site. Table 4 Additional information For information about Contact Contact Us www.nortel.com/contactus Documentation feedback http://www.nortel.com/documentfeedba ck Products (marketing) www.nortel.com/products Partner Information Center (PIC) www.nortel.com/pic Register www.nortel.com/register Search www.nortel.com/search Services www.nortel.com/services Training www.nortel.com/training Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 36 Documentation roadmap Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 37 . MC 3100 communication call flows This chapter describes the call flows for typical communication scenarios between the various components of the Mobile Communication 3100 (MC 3100) and the communication server. These scenarios identify the messages that the components exchange. Navigation • • • • • "MCG 3100 registration process" (page 37) "MCG 3100 client registration process" (page 38) "MCG 3100 call termination process" (page 40) "MCG 3100 call origination - Direct Dial call process" (page 42) "MCG 3100 call origination - Call-me-First process" (page 44) MCG 3100 registration process Figure 3 "MCG 3100 registration process call flow with the CS 1000" (page 38) shows the call flow for the Mobile Communication Gateway 3100 (MCG 3100) registration process with the CS 1000. • The MCG 3100 registers with the Network Routing Service-SIP Proxy Server (NRS-SPS) as a SIP gateway. • In the NRS-SPS database, the NRS-SPS defines the MCG 3100 as a dynamic endpoint and assigns it an endpoint name. • In the redundant MCG 3100 deployment, the NRS-SPS configuration represents both the primary and secondary MCG 3100 as a single Gateway Endpoint (GW EP). The NRS-SPS can only register one MCG 3100 (the active one) at any point in time, so the registered MCG 3100 receives all related SIP traffic. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 38 MC 3100 communication call flows Figure 3 MCG 3100 registration process call flow with the CS 1000 The following figure shows the call flow for the MCG 3100 registration process with the CS 2100. Figure 4 MCG 3100 registration process call flow with the CS 2100 MCG 3100 client registration process Figure 5 "Client registration call flow with the CS 1000" (page 39) shows the call flow for the MCG 3100 client registration with the CS 1000. • All clients follows this process. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . MCG 3100 client registration process • The NRS database defines the single mode clients as user endpoints (UE) that require authentication (a user name and password). • The UE does not route calls, but only manages user password provisioning. • The single mode clients deregister to check the user password. Figure 5 Client registration call flow with the CS 1000 The following figure shows the call flow for MCG 3100 client registration with the CS 2100. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 39 40 MC 3100 communication call flows Figure 6 Client registration call flow with the CS 2100 MCG 3100 call termination process Figure 7 "MCG 3100 call termination process call flow with the CS 1000" (page 41)shows the call flow of Mobile Communication Gateway 3100 (MCG 3100) call termination process with the CS 1000. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . MCG 3100 call termination process 41 Figure 7 MCG 3100 call termination process call flow with the CS 1000 The following figure shows the call flow of the MCG 3100 call termination process with the CS 2100. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 42 MC 3100 communication call flows Figure 8 MCG 3100 call termination process call flow with the CS 2100 MCG 3100 call origination - Direct Dial call process Figure 9 "MCG 3100 call origination - Direct Dial call flow with the CS 1000" (page 43) shows an example of a call flow for the Direct Dial process with the CS 1000. A single mode client dials an IP telephone (extension 5200) using Direct Dial. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . MCG 3100 call origination - Direct Dial call process Figure 9 MCG 3100 call origination - Direct Dial call flow with the CS 1000 The following figure shows an example of a call flow for the Direct Dial process with the CS 2100. A single mode client dials an IP telephone (extension 5200) using Direct Dial. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 43 44 MC 3100 communication call flows Figure 10 MCG 3100 call origination - Direct Dial call flow with the CS 2100 MCG 3100 call origination - Call-me-First process Figure 11 "MCG 3100 call origination - Call-me-First call flow with the CS 1000" (page 45) shows an example of a Call-me-First call with the CS 1000. The client starts a call between the device and the IP telephone (extension 5200). Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . MCG 3100 call origination - Call-me-First process 45 Figure 11 MCG 3100 call origination - Call-me-First call flow with the CS 1000 The following figure shows an example of a Call-me-First call with the CS 2100. Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 46 MC 3100 communication call flows Figure 12 MCG 3100 call origination - Call-me-First call flow with the CS 2100 Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 47 . Terminology This chapter contains the Mobile Communication 3100 (MC 3100) terminology. Abbreviation Definition CDMA 1xRTT Code Division Multiple Access Single Carrier (1x) Radio Transmission Technology COTS Commercial off the Shelf CS 1000 Communication Server 1000 DLL Dynamic Link Library DND Do Not Disturb DTMF Dual Tone Multi Frequency ECM Enterprise Common Manager ECMA European Computer Manufacturers Association EDGE Enhanced Data rates for Global Evolution EVDO Evolution Data Only FMCL Fixed Mobile Convergence Line FQDN Fully Qualified Domain Name GSM Global System for Mobile Communications GUI Graphical User Interface LCS Microsoft Live Communications Server 2005 MC 3100 Mobile Communication 3100 MCC 3100 Mobile Communication Client 3100 MCG 3100 Mobile Communication Gateway 3100 MWI Message Waiting Indicator NRS Network Routing Service OCS Microsoft Office Communications Server 2007 PCA Personal Call Assistant PSTN Public System Telephone Network Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . 48 Terminology Abbreviation Definition PBX Private Branch Exchange RAM Random Access Memory RTC Real Time Collaboration SIP Session Initiation Protocol SMS Short Message Service SPS SIP Proxy Server UEXT Universal Extension UI User Interface URI Uniform Resource Identifier URL Uniform Resource Locator USB Universal Serial Bus VM Voice Mail VoWLAN Voice over WLAN VPN Virtual Private Network WiFi Wireless Fidelity WLAN Wireless Local Area Network WM Windows Mobile Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals NN42030-109 01.03 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. . Nortel Mobile Communication 3100 Nortel Mobile Communication 3100 Fundamentals Release: 3.0 Publication: NN42030-109 Document revision: 01.03 Document release date: 17 July 2009 Copyright © 2008-2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners. To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback. www.nortel.com .