Download Contacta Secuirity Intercoms Systems System Manual

SecuriCom
™
SPEECH TRANSFER SYSTEM
SYSTEM MANUAL
Contacta Limited
Head Office: Imex House,
VIP Trading Est., Anchor & Hope Lane,
Charlton, London SE7 7TE. UK
Tel: 020 8858 2123 • Fax: 020 8858 4866
email: [email protected]
Sales Office: 50 Churchill Square,
King’s Hill, West Malling,
Kent ME19 4YU. UK
Tel: 01732 223900 • Fax: 01732 223909
www.contacta.co.uk
SECURICOM SPEECH TRANSFER SYSTEM
Contents
CONTENTS
Page
4
Product Overview
5
System Components
6
System Options
7
Configuration: Bridge Bar System
8
Configuration: Surface Mounting System
9
Configuration: Flush Mounting System
10 Installation
13 Fitting Instructions: Bridge Bar System
14 Fitting Instructions: Surface Mounting System
15 Fitting Instructions: Flush Mounting System
16 Fitting Instructions: Staff Unit
17 Operation: Instructions
18 Operation: Optional Hearing Aid Induction Loop
19 Other Contacta Products
3
SECURICOM SPEECH TRANSFER SYSTEM
Product Overview
PRODUCT OVERVIEW
The SecuriCom Speech Transfer System is a two-way intercom specifically designed to aid
communications where normal speech is impaired by the use of glass security screens or
other similar barriers.
Every system is controlled and powered individually and operates on a stand-alone basis.
Each system comprises a twin-channel audio amplifier, power supply unit, a microphone
and speaker for the staff and a microphone and speaker for the customer. The microphone
and speaker modules are supplied in various formats to enable the system to be installed
in differing locations.
The system operates on an “Open Duplex” basis, i.e. microphones and speakers are live
simultaneously, similar to a telephone, with no manual or automatic switching of the voice.
This means that clipping of speech is not encountered whilst still allowing users to
operate the system “Hands-Free”. Sophisticated electronic circuitry in the amplifier and
purpose designed speaker and microphone modules ensure that the risk of acoustic
coupling or “Feedback” is kept to a minimum.
Securicom also offers an induction loop facility which is built into the system for users of
hearing aids.
SecuriCom is offered either in a system kit format, or as individual modules, thus allowing
maximum flexibility to “tailor” systems to individual requirements.
4
SECURICOM SPEECH TRANSFER SYSTEM
1
Part No.
STS-K001
SYSTEM COMPONENTS
Bridge Bar System
Amplifier
STS-A20
Power Supply
STS-P41 or
STS-P42
1a Bridge Bar System with Loop Facility
STS-K001-L
STS-A30
STS-P43
2
Surface Mounting System
Part No.
STS-K002
Amplifier
STS-A20
Power Supply
STS-P41 or
STS-P42
2a Surface Mounting System with Loop Facility
STS-K002-L
STS-A30
STS-P43
3
Part No.
STS-K003
Customer Unit
STS-B80
Audio Bridge
STS-F70
Staff Unit
STS-B80
Audio Bridge
Induction Loop
IL-E97 Induction Loop Sign
Staff Unit
STS-F70
Staff Unit
Customer Unit
STS-M54 Microphone
and STS-S60 Speaker
STS-F70
Staff Unit
STS-M54 Microphone
and STS-S60 Speaker
Induction Loop
IL-E97 Induction Loop Sign
Staff Unit
STS-F70
Staff Unit
Customer Unit
STS-M56 Microphone
and STS-S61 Speaker
STS-F70
Staff Unit
STS-M56 Microphone
and STS-S61 Speaker
Induction Loop
IL-E97 Induction Loop Sign
Flush Mounting System
Amplifier
STS-A20
Power Supply
STS-P41 or
STS-P42
3a Flush Mounting System with Loop Facility
STS-K003-L
STS-A30
STS-P43
4
Staff Unit
STS-F70
Staff Unit
Staff Unit (common to all systems)
The STS-F70 Staff Unit comprises loudspeaker and close talking gooseneck microphone
in one discreet unit. An On/Off button mutes the microphone if required for privacy reasons.
5
SECURICOM SPEECH TRANSFER SYSTEM
Customer Options
SYSTEM OPTIONS
Customer side
contacta
Customer’s side 1
Hearing loop is installed
here. Switch your hearing
aid to the T-position.
Cash Tray
Surface mounting components
STS-S60 Speaker
STS-M54 Microphone
Optional IL-E93/94/95 Induction Loop
STS-M54 Microphone
and STS-S60 Loud speaker
contacta
Customer’s side 2
Hearing loop is installed here.
Switch your hearing aid to the
T-position.
Cash Tray
Flush mounting components
STS-M56 Microphone
STS-M56 Microphone
Optional IL-E93/94/95 Induction Loop
STS-S61 Speaker
and STS-S61 Loud speaker
STS-B80 Audio Bridge
with goose neck close
speaking microphone
contacta
Customer’s side 3
Surface mounting components
Hearing loop is installed here.
Switch your hearing aid to the
T-position.
STS-B80 Audio Bridge
Cash Tray
Speaker
Close talking Microphone
Speaker
Optional IL-E93/94/95 Induction Loop
and twin Loud speakers
Staff Option
Staff side
atcatnoc
STS-F70 Staff Unit comprising close speaking
microphone, loudspeaker and mute switch
.ereh dellatsni si pool gniraeH
eht ot dia gniraeh ruoy hctiwS
.noitisop-T
Cash Tray
Staff side 1
STS-F70 Staff Unit
6
SECURICOM SPEECH TRANSFER SYSTEM
CONFIGURATION
1: Bridge Bar System
Customer:
Staff:
Customer Audio Bridge
Staff Unit
STS-B80 Customer Audio Bridge
Customer
Security Screen
Staff
STS-P41/42
Power
Supply
Unit
220/240 VAC
50Hz
STS-F70 Staff Unit
contacta
POWE
CUSTOM
Cabling
A: From Amplifier to
Bridge - Twin
‘Figure of eight’
(2 No.) and one
single core
shielded
B: From Amplifier to
Staff Unit - Combined
speaker and Mic.
cables
STS-A20 Amplifier
STAF
STS-A 20/30
1a: Bridge Bar System with
Induction Loop Aerial
Customer:
Customer Audio Bridge
Induction Loop Aerial
Staff:
STS-B80 Customer Audio Bridge
Customer
Staff Unit
Staff
Security Screen
IL-E93/94/95
Induction
Loop
Aerial
STS-F70 Staff Unit
STS-P43 Power
Supply Unit
Cabling
A: From Amplifier to
Bridge - Twin
‘Figure of eight’
(2 No.) and one
single core
shielded
B: From Amplifier to
Staff Unit - Combined
speaker and Mic.
cables
contacta
220/240 VAC
50Hz
POWE
CUSTOM
STAF
STS-A30 Amplifier
C: From Amplifier to
Induction Loop Twin wire cable
STS-A 20/30
7
SECURICOM SPEECH TRANSFER SYSTEM
CONFIGURATION
2: Surface Mounting System
Customer:
Staff:
Microphone and Speaker
STS-S60 Speaker
STS-M54 Microphone
Staff Unit
Customer
Security Screen
Staff
Cabling
A: From Amplifier to
Speaker - Twin
‘Figure of eight’
STS-P41/42
Power
Supply
Unit
220/240 VAC
50Hz
STS-F70 Staff Unit
C: From Amplifier to
Staff Unit - Combined
speaker and Mic.
cables
contacta
POWE
CUSTOM
STS-A20 Amplifier
STAF
B: From Amplifier to
Microphone Single core shielded
STS-A 20/30
2a: Surface Mounting System with
Induction Loop Aerial
Customer:
Microphone and Speaker
STS-M54 Microphone
STS-S60 Speaker
Customer
Induction Loop Aerial
Staff:
Security Screen
Staff Unit
Staff
IL-E93/94/95
Induction
Loop
Aerial
B: From Amplifier to
Microphone - Single
core shielded
STS-F70 Staff Unit
STS-P43 Power
Supply Unit
contacta
220/240 VAC
50Hz
POWE
CUSTOM
STS-A 20/30
8
Cabling
A: From Amplifier to
Speaker - Twin
‘Figure of eight’
STAF
STS-A30 Amplifier
C: From Amplifier to
Staff Unit - Combined
speaker and Mic.
cables
D: From Amplifier to
Induction Loop Twin wire cable
SECURICOM SPEECH TRANSFER SYSTEM
CONFIGURATION
3: Flush Mounting System
Customer:
Staff:
Microphone and Speaker
Staff Unit
STS-M56 Microphone
STS-S61 Speaker
Customer
Security Screen
Staff
Cabling
A: From Amplifier to
Speaker - Twin
‘Figure of eight’
STS-P41/42
Power
Supply
Unit
220/240 VAC
50Hz
STS-F70 Staff Unit
C: From Amplifier to
Staff Unit - Combined
speaker and Mic.
cables
contacta
POWE
STS-A20 Amplifier
STAF
CUSTOM
B: From Amplifier to
Microphone - Single
core shielded
STS-A 20/30
3a: Flush Mounting System
with Induction Loop Aerial
STS-M56 Microphone
Customer:
Microphone and Speaker
STS-S61 Speaker
Customer
Induction Loop Aerial
Staff:
Security Screen
Staff Unit
IL-E93/94/95
Induction
Loop
Aerial
Staff
Cabling
A: From Amplifier to
Speaker - Twin
‘Figure of eight’
B: From Amplifier to
Microphone - Single
core shielded
STS-F70 Staff Unit
STS-P43 Power
Supply Unit
contacta
220/240 VAC
50Hz
POWE
CUSTOM
STS-A 20/30
STAF
STS-A30 Amplifier
C: From Amplifier to
Staff Unit - Combined
speaker and Mic.
cables
D: From Amplifier to
Induction Loop Twin wire cable
9
SECURICOM SPEECH TRANSFER SYSTEM
System Components
INSTALLATION
1. STS A20 audio amplifier (or A30 version for loop facility)
2. STS-P41/P42 12V DC power supply (or P43 PSU for loop facility)
3. STS-F70 Staff Unit comprising close speaking microphone and loud speaker
4. A microphone for the Customer
5. A loudspeaker for the Customer
6. Induction Loop Aerial (optional)
N.B. Microphones and Loudspeakers are available in flush or surface mounting formats.
The STS-F70 Staff Unit for the staff side is supplied as standard. An alternative option comprising
separate microphones and loudspeakers is also available.
A Customer Audio Bridge with twin surface mounted loudspeakers and a centrally fitted close
speaking microphone is available for the Customer’s side.
Typical SecuriCom set up using flush mounted components on the Customer’s side
and combined Staff Unit for Staff.
Customer side
Minimum distance between loudspeaker
and microphone 30 cms
Cash Tray
Security Screen
Power
Supply
Unit
220/240
VAC
50Hz
STS-F70
Staff Unit
contacta
POWE
CUSTOM
STS Amplifier mounted
below counter-top
STAF
STS-A 20/30
Staff side
10
Siting and Installing the Amplifier
Each SecuriCom system requires one Audio Amplifier (STS-A20 or STS-A30) with its associated Power
Supply (STS-P41/42 or STS-P43). The Amplifier connects on a plug and socket basis to other system
components via individual cables.
The Amplifier should be mounted on a flat surface within close proximity to the other system components and conveniently to hand for the operator. For example, on the staff side under the desk-top
or counter-top would be suitable. Ensure there is also access to the Microphone and Induction Loop
gain controls located on the side of the amplifier and also to the rear connection sockets before fixing. Twin flanges each with two screw holes are formed at the top of the amplifier housing.These are
used to fix the amplifier under the counter top with small self tapping screws.. The Amplifier housing
need not be opened as all connections are external.
Siting and Installing
Microphones and Speakers
Customer Microphones and Loud Speakers may be flush or surface mounted depending on individual
requirements. See following pages for fitting instructions. Surface mounted components are best sited
at the junction between the counter-top and the glass partition. For best performance, the Microphone
should be mounted at least 30 centimetres away from the Loudspeaker. Each component comes with
a 3 metre lead and two-way plug. It is advisable to remove the plug before fixing as this enables a
neater installation to be achieved using smaller diameter holes through which to feed the cables.
However, the cables and plugs must be re-connected correctly or the system will not operate. If in
doubt, identify and mark the wires before disconnecting the plug(s).
SECURICOM SPEECH TRANSFER SYSTEM
Siting and Installing the Staff Unit
Amplifier Connections
INSTALLATION
The STS-F70 Staff Unit is a self standing module for the Staff Side. It should be placed conveniently on
the counter top so the cashier can hear the loudspeaker and talk into the gooseneck microphone to
the customer. The microphone is of the close talking type so background noise is not picked up. A
‘Mute’ switch is located on the front of the Staff Unit. In the absence of a cable port, a suitably sized
hole should be drilled into the counter top at the rear of the Staff Unit to take the reinforced cable.
Disconnect the 2 two-way plugs before introducing the cables for a neater installation. Ensure these
are re-connected correctly or the system will not operate.
1
2
3
4
5
6
7
LED/Tone (+)
LED/Tone (-)
Staff Unit Mic 1 (+)
Staff Unit Mic 1 (screen)
Customer Mic 1 (+)
Customer Mic 1 (screen)
Staff Mic 2 (+)
8
9
10
11
12
13
14
Staff Mic 2 (screen)
Customer Mic 2 (+)
Customer Mic 2 (screen)
Staff Unit Speaker (+)
Staff Unit Speaker (-)
Customer Speaker 1 (+)
Customer Speaker 1 (-)
15
16
17
18
19
20
Staff Speaker 2 (+)
Staff Speaker 2 (-)
Customer Speaker 2 (+)
Customer Speaker 2 (-)
Induction Loop Aerial (+)
Induction Loop Aerial (-)
Rear of Amplifier showing two-way connections for components
Power in
Contacta Communication Systems Limited
Tel: 0181 858 2123
Induction Cust Staff
Loop
Spk 2 Spk 2
- +
- + - +
20 19
18 17 16 15
Cust
Spk 1
- +
14 13
Staff
Spk 1
+
12 11
Cust Staff
Mic 2 Mic 2
Sc + Sc +
10 9 8 7
Cust Staff
Mic 1 Mic 1 LED Tone
Sc + Sc + +
6 5 4 3 2
1
Connection
plugs
-
+
Connection
to Induction
Loop Aerial
Connecting Components
to the Amplifier
Controls
-
+ -
Optional
connections to
second
loudspeakers
+
-
+
-
+
Connect Connect
to Staff
to
Unit
customer
loud
speaker
Sc
+
Sc
Optional
connections
to second
microphones
+
Sc
+
Sc
+
Connect Connect
to
to Staff
customer
Unit
microphone
-
+
Connection
to LED or
tone signal
(optional)
Each component (Microphone, Loudspeaker, Staff Unit or Induction Loop) comes fitted with two-way
connection plug(s) which locate into the appropriate socket(s) at the rear of the Amplifier. The plugs
connect to the cables by screw terminal connections so cables can be removed and fed through small,
neat apertures for an unobtrusive, discrete installation. However, the cables and plugs must be re-connected correctly or the system will not operate. If in
doubt, mark the wires before disconnecting the plug(s). If
there is a suitable cable port on the cashiers side, the
Staff Unit cables can be diverted through this without the
need to remove and re-connect the 2 two-way plugs.
Controls are provided on the front of the Amplifier. The
latching push switch marked ‘power’ switches the unit
on or off, a red LED indicates when the unit is on. Two
rotary volume controls marked ‘customer’ and ‘staff’
adjust output from the loudspeakers. The volume of the
system may be adjusted by turning the rotary volume
controls clockwise (to increase the level of sound) or
anticlockwise (to decrease the level of sound).
Negative or
Screened
Cable
Positive +
Enlarged drawing of two-way plug that connects
components to the rear of the amplifier
11
SECURICOM SPEECH TRANSFER SYSTEM
Adjusting the System
INSTALLATION
Controls for adjusting the
microphone gains are located
along one side of the amplifier.
acta
Please note these are factory
cont
set prior to despatch and
er
pow
should require no adjustment
unless exceptional audio conditions are encountered. To
On/Off switch
increase or decrease the gain
and power LED
Staff volume control
on either the Customer’s
Customer volume control
Microphone or the Staff
Adjustments can be made to speech and
induction loop outputs by the additional
Microphone, first make sure
potentiometers located on the side of the
amplifier
that both volume controls on
the front of the amplifier are
turned fully clockwise for
maximum volume. Then turn
Volume
Controls
the appropriate gain potentiometer
clockwise
(to
increase gain) or anticlockwise (to decrease gain) using
Set-up
Staff Customer Induction
Tone
On/off
the trim tool supplied.
Loop Gain
Mic.
Switch
Mic.
switch
Substantial changes in the
audio levels can be achieved
Side view of the Securicom Amplifier showing potentiometers for adjusting
gains on the Microphones and the Induction Loop Aerial
by relatively minor adjustments of the gain controls.
Should feedback occur whilst
making adjustments, turn the gain controls anticlockwise until the feedback disappears and the
desired sound level obtained. The set-up switch is factory set and should not be altered.
STAFF
OMER
CUST
20/30
STS-A
Induction Loop Facility
Adjusting the
Induction loop facility
If the SecuriCom System has been supplied with optional Induction Loop Facility, the package will
contain an STS A30 audio amplifier, a P43 Power Supply Unit, a suitable Induction Loop Aerial, (either
IL-E93, IL-E94 or IL-E95) and a self adhesive yellow induction loop sign (IL-E97). The principle of the
system is to transmit sound via an electro-magnetic field which is picked up and amplified by a telecoil fitted inside customers’ hearing aids.
Correct positioning of the Induction Loop Aerial is critical to ensure the loop performs to its full
potential. It should be fixed under the desk-top or counter centrally so customers wearing hearing aids
receive the signal. In the case of the IL-E94 (Loop Pad Aerial), for best results, this can be folded so
that half is mounted horizontally under the counter and the other half mounted vertically, facing the
customer. Make sure that the Induction Loop self adhesive yellow sticker is displayed in a prominent
position.
The Induction Loop Aerial connects to terminals
19 and 20 on the Amplifier using the appropriate plug
and socket.
The control for adjusting the Induction Loop gain is
located on the side of the amplifier and output may be
adjusted by using the trim tool and an induction loop
tester. Turn the gain potentiometer clockwise (to
increase gain) or anticlockwise (to decrease gain).
ta
contac
power
R
CUSTOME
STS-A
STAFF
20/30
Fix Induction
Loop pad to
underside of
counter in
horizontal and
vertical plane
12
SECURICOM SPEECH TRANSFER SYSTEM
Bridge Bar System STS-K001
STS-B80 Audio Bridge
STS-F70 Combined Staff Unit
FITTING INSTRUCTIONS
Glass security screen
Knurled point cup
screws for fixing
bridge bar
Drill
suitable
hole in counter
for cables
Surface mounted Bridge
Bar pod
(left hand position
accommodates all cabling)
Cash Cash
Tray
Surface mounted
Bridge Bar pod
(right hand)
625 mm wide
Drill twin pilot
holes for fixing screws
Figure 1
Bridge Bar with
Gooseneck
Microphone
Glass security screen
Tighten knurled
point cup screws to
fix bridge bar at
both ends
All cables exit left
through counter top
Use small pipe cutter if
cutting bridge bar to
length to avoid damage
to internal cables
Cash Tray
Figure 2
Glass security screen
Connect first
loudspeaker and fit
to pod
Cash Tray
Connect second
loudspeaker and fit to
pod
Figure 3
Use existing cable port or drill
suitable hole through counter
top to feed cable
from Staff Unit
STS-F70 Staff Unit
Microphone
Surface mounted Bridge Bar system
utilising twin loud speakers and
gooseneck microphone
Glass security screen
Loudspeaker
Cash Tray
Retaining m/screw
Loudspeaker
Customer side
Figure 4
13
SECURICOM SPEECH TRANSFER SYSTEM
FITTING INSTRUCTIONS
Surface Mounting STS-K002
STS-M54 Microphone
STS-S60 Speaker
STS-F70 Combined Staff Unit
Glass security screen
Surface mounted speaker
or
microphone pod
Drill
suitable
hole in counter
for cable
Figure 1
Drill twin
pilot holes for
fixing screws
Cash Tray
Glass security screen
Fix pod to
counter top with
2 (No) self
tapping screws
Cash Tray
Figure 2
Run cables
from speaker or microphone through
counter top and fit unit to pod. Secure
with 2 (No) machine screws
Glass security screen
Cash Tray
Figure 3
Use existing cable port or drill
suitable hole through counter
top to feed cable
from Staff Unit
STS-F70
Staff Unit
Glass security screen
Staff side
Loudspeaker
Cash Tray
Customer side
Figure 4
14
Surface mounted loud
speaker and microphone with
staff unit
Microphone
SECURICOM SPEECH TRANSFER SYSTEM
FITTING INSTRUCTIONS
Flush Mounting STS-K003
STS-M56 Microphone
STS-S61 Speaker
STS-F70 Combined Staff Unit
Security glass screen
Flush mounted
Loudspeaker
Cash Tray
Prepare counter top
by drilling suitably
sized corner holes to
acommodate jig saw
blade
Flush mounted
Microphone
Drill pilot holes to
suit fixing screws
Figure 1
Dimensions of cutout for both
Loudspeaker and Microphone
52mm
107mm
98mm
120mm
55mm
65mm
Figure 2
Clearance hole
for obtruding
stud
Corner radii to suit jigsaw blade
Jigsaw blade
Figure 3
Use existing cable port or drill
suitable hole through counter
top to feed cable
from Staff Unit
STS-F70 Staff Unit
Glass security screen
Loudspeaker
Cash tray
Flush mounted loud speaker
and microphone with staff unit
Customer side
Figure 4
Microphone
15
SECURICOM SPEECH TRANSFER SYSTEM
FITTING INSTRUCTIONS
Staff Unit
STS-F70 Combined
Microphone
andSpeaker
atcatnoc
STS-F70 Staff Unit comprising close speaking
microphone, loudspeaker and mute switch
.ereh dellatsni si pool gniraeH
eht ot dia gniraeh ruoy hctiwS
.noitisop-T
Cash Tray
Figure 1
Counter Top Customer’ Side
Security Glass Screen
Cash Tray
Cable port
Staff Unit
1 foot (30 cms)
Figure 2
Glass security screen
Customer side
Cash tray
Staff side
Use cable port
or drill suitable hole
through counter top to
feed cable from Staff Unit
Figure 3
16
STS-F70 Staff Unit
SECURICOM SPEECH TRANSFER SYSTEM
OPERATION
Operating Instructions
acta
cont
er
pow
STAFF
C
M
USTO
STS-A
ER
On/Off switch
and power LED
20/30
Staff volume control
Customer volume control
The SecuriCom Amplifier showing controls
•
Switch the system “ON” by depressing the black push-button on the front of the
amplifier which is usually located under the counter. A red light, or L.E.D., will light up
signifying that the system is “ON”.
•
Position the Staff Unit so that the gooseneck microphone is approximately 1 foot
(30cms) from your head. Face the microphone and speak normally from your usual
seating position.
•
To increase the volume of the speech level you hear on the staff side, turn the rotary
control marked “STAFF” on the front of the amplifier in a clockwise direction. To reduce
the volume, turn the control in the opposite, anticlockwise direction.
•
To increase the volume of the speech level for the customer, turn the rotary control
marked “CUSTOMER” on the front of the amplifier in a clockwise direction. To reduce
the volume, turn the control in the opposite, anticlockwise direction.
•
If a Staff Unit has been fitted, this will have a “Microphone Mute“ facility button. When
activated, the latter will not transmit any sound from the Staff side. This may be used
for privacy purposes.
•
Some SecuriCom systems are supplied with an Induction Loop facility for the benefit of
customers who wear hearing aids. To take advantage of this facility, the hearing aid
user should switch their device to the “T” position. A sign supplied with the system will
inform the hearing aid user that the facility is available. It is therefore important that
this sign is displayed in a prominent position.
•
To turn the SecuriCom system “OFF”, release the black push-button on the front of the
amplifier.
17
SECURICOM SPEECH TRANSFER SYSTEM
OPERATION
Optional Hearing Aid Induction Loop
Counter Top Clerk’ Side
STS-F70
Staff Unit
Security Glass Screen
Cash Tray
Flush
Microphone
Flush
speaker
Induction Loop hidden below counter
Counter Top Customer’ Side
Shaded section
represents range of
induction loop aerial
Suggested text for notice
To meet obligations under the 1995 Disability Discrimination Act, an Induction Loop System
displayed to customers
has been installed in this area for the benefit of Hearing Aid Users. To use this facility,
customers should switch their Hearing Aids to the ‘T’ Position. Background noise will be
less obtrusive and customers will hear the member of staff more clearly.
Instructions for Use
•
The System is ‘ON’ at all times.
•
Staff’s voice is picked up by the Staff Unit on the staff side.
•
Customers will receive the maximum signal from the induction loop
provided they are within the shaded area shown above.
•
Confirmation that a System is installed is displayed by an
Induction Loop Sign.
NOTE: THE SOUND LEVEL WILL HAVE BEEN ‘SET’ FOR THE
AVERAGE CUSTOMER. VOLUME CAN BE ADJUSTED BY THE
HEARING AID USER’S OWN VOLUME CONTROL.
contacta
18
SECURICOM SPEECH TRANSFER SYSTEM
Contacta Q-Control
OTHER CONTACTA PRODUCTS
Q-Control from Contacta is a sophisticated queue management system for up to 16 staff
positions. It communicates visually and audibly with your customers, directing them to the
next available position in an orderly manner with no confusion. As a result, quality of
service is improved and staff can concentrate solely on their immediate customer’s
requirements. Q-Control is particularly effective where financial and confidential matters
are being dealt with.
Research has indicated that customers are happier and more relaxed with an
efficient queue management system. It’s fairer because they can be served in the correct
order, there’s no jostling and the next customer is not ‘breathing down their neck’, – a
safety factor that is particularly appreciated when money is changing hands.
Contacta Q-Control system in use at Tottenham
Hotspur’s Ticket Office
At the centre of the system, and usually located in a prominent position at the head of the
queue, is the Main Display Board. This provides audible and visual information concerning
the queue direction. The visual information is shown on three LED panels. The Central
Control Module contains all central system circuitry and is linked to the other system
components by the system cable network.
Each staff position is identified by an LED display denoting the counter position number. In
addition each member of the staff has a switch which can be depressed when the position
becomes free.
The Q-Control system interfaces with other Contacta equipment such as the SecuriCom
Speech Transfer System and InfoLoop Induction Loop system to provide the optimum in
customer care at service and cashier positions.
Contacta InfoLoop
The InfoLoop Induction Loop System from Contacta is a loop based voice amplification
Hearing Aid Induction Loop Systems
system to assist customers who use hearing aids. By simply switching their aid over to the
“T” or “Telecoil” position, their aid reduces air transmitted sound signals and receives
speech via the Induction Loop and the Telecoil located within the hearing aid. InfoLoop
gives clear hearing and understanding for those with hearing disabilities. It is designed for
ticket offices, bank and building society counters, bureaux de change and interview and
meeting rooms. InfoLoop is the perfect answer for high background noise areas where
confidential discussions take place or when clear speech is restricted by glass security
screens; traditionally “difficult” areas for hearing aid users.
Each system is controlled and powered individually and operates on a stand-alone basis
The system essentially comprises a microphone, an amplifier which drives the induction
loop and a power supply unit. Various types of microphones and loop aerials are
available to meet the precise, acoustic and logistic needs of each location.
In addition, a portable, self powered Induction Loop System is available for more flexible
use.
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C O M M U N I C AT I O N S Y S T E M S
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SECURITY SOLUTIONS
Sales Office: 50 Churchill Square, King’s Hill,
West Malling, Kent ME19 4YU.
Tel: 01732 223900 • Fax: 01732 223909
email: [email protected] • www.contacta.co.uk
Head Office: Imex House, VIP Trading Estate,
Anchor & Hope Lane, Charlton, London SE7 7TE.
Tel: 020 8858 2123 • Fax: 020 8858 4866
email: [email protected] • www.contacta.co.uk
Registered in England No. 979640
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FM 36903
Founded in 1970