Download Blackberry Bold 9900 Bold 9930 User guide

BlackBerry Bold Series
BlackBerry Bold 9900/9930
Smartphones
User Guide
Version: 7.1
SWD-1817681-0105101203-001
Contents
Quick Help..........................................................................................................................................................................................................
Getting started: Your smartphone.....................................................................................................................................................................
Popular topics.....................................................................................................................................................................................................
Popular tips........................................................................................................................................................................................................
Common troubleshooting..................................................................................................................................................................................
5
5
19
23
30
Tips and shortcuts..............................................................................................................................................................................................
Tips: Doing things quickly...................................................................................................................................................................................
Tips: Extending battery life.................................................................................................................................................................................
Tips: Finding apps...............................................................................................................................................................................................
Tips: Freeing space for your music, pictures, videos, and files...........................................................................................................................
Tips: Freeing space to optimize your smartphone's performance.....................................................................................................................
Tips: Updating your software.............................................................................................................................................................................
Tips: Keeping your information safe..................................................................................................................................................................
Tips: Managing indicators..................................................................................................................................................................................
Phone shortcuts.................................................................................................................................................................................................
Message shortcuts..............................................................................................................................................................................................
File and attachment shortcuts...........................................................................................................................................................................
Typing shortcuts for the physical keyboard.......................................................................................................................................................
Media shortcuts.................................................................................................................................................................................................
Browser shortcuts..............................................................................................................................................................................................
Search shortcuts.................................................................................................................................................................................................
Map shortcuts....................................................................................................................................................................................................
Calendar shortcuts.............................................................................................................................................................................................
35
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45
46
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47
Phone.................................................................................................................................................................................................................
How to: Phone....................................................................................................................................................................................................
49
49
Voice commands................................................................................................................................................................................................
How to: Voice commands...................................................................................................................................................................................
66
66
Messages............................................................................................................................................................................................................
How to: Messages application............................................................................................................................................................................
Email...................................................................................................................................................................................................................
Text messages....................................................................................................................................................................................................
Emergency alert messages.................................................................................................................................................................................
PIN messages......................................................................................................................................................................................................
Attachments.......................................................................................................................................................................................................
Security options for messages............................................................................................................................................................................
68
68
71
83
86
87
88
91
Files and attachments........................................................................................................................................................................................
How to: Files.......................................................................................................................................................................................................
101
101
Media.................................................................................................................................................................................................................
How to: Media....................................................................................................................................................................................................
107
107
Ring tones, sounds, and alerts............................................................................................................................................................................
How to: Ring tones, sounds, and alerts..............................................................................................................................................................
122
122
Browser..............................................................................................................................................................................................................
How to: Browser.................................................................................................................................................................................................
126
126
Calendar.............................................................................................................................................................................................................
How to: Calendar................................................................................................................................................................................................
138
138
Contacts..............................................................................................................................................................................................................
How to: Contacts................................................................................................................................................................................................
146
146
Clock...................................................................................................................................................................................................................
How to: Clock.....................................................................................................................................................................................................
154
154
Tasks and memos...............................................................................................................................................................................................
Create a task or memo.......................................................................................................................................................................................
Send a task or memo..........................................................................................................................................................................................
Change or delete a task or memo......................................................................................................................................................................
Change the status of a task................................................................................................................................................................................
Hide completed tasks.........................................................................................................................................................................................
Show tasks in the calendar.................................................................................................................................................................................
Synchronizing tasks and memos.........................................................................................................................................................................
About categories................................................................................................................................................................................................
Categorize a contact, task, or memo..................................................................................................................................................................
Create a category for contacts, tasks, or memos...............................................................................................................................................
Turn off the prompt that appears before you delete items...............................................................................................................................
157
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157
158
158
158
160
160
160
161
Typing.................................................................................................................................................................................................................
How to: Typing...................................................................................................................................................................................................
162
162
Keyboard............................................................................................................................................................................................................
How to: Keyboard...............................................................................................................................................................................................
168
168
Language............................................................................................................................................................................................................
How to: Language...............................................................................................................................................................................................
170
170
Screen display.....................................................................................................................................................................................................
How to: Screen display.......................................................................................................................................................................................
172
172
GPS technology...................................................................................................................................................................................................
How to: GPS technology.....................................................................................................................................................................................
176
176
Compass.............................................................................................................................................................................................................
How to: Compass................................................................................................................................................................................................
178
178
Maps...................................................................................................................................................................................................................
How to: Maps.....................................................................................................................................................................................................
180
180
Applications........................................................................................................................................................................................................
How to: Applications..........................................................................................................................................................................................
184
184
BlackBerry Device Software...............................................................................................................................................................................
How to: BlackBerry Device Software..................................................................................................................................................................
187
187
Manage Connections..........................................................................................................................................................................................
Mobile network..................................................................................................................................................................................................
Wi-Fi technology................................................................................................................................................................................................
189
189
194
Mobile Hotspot mode........................................................................................................................................................................................
How to: Mobile Hotspot mode...........................................................................................................................................................................
201
201
Bluetooth technology.........................................................................................................................................................................................
How to: Bluetooth technology...........................................................................................................................................................................
205
205
NFC technology..................................................................................................................................................................................................
How to: NFC technology.....................................................................................................................................................................................
Troubleshooting: NFC technology......................................................................................................................................................................
212
212
216
Smart accessories...............................................................................................................................................................................................
About the Smart Accessories application...........................................................................................................................................................
Set up a new dock..............................................................................................................................................................................................
Change a dock profile.........................................................................................................................................................................................
Delete a saved dock profile................................................................................................................................................................................
217
217
217
217
218
Power and battery..............................................................................................................................................................................................
How to: Power and battery................................................................................................................................................................................
219
219
Storage space and media cards..........................................................................................................................................................................
How to: Storage space and media cards............................................................................................................................................................
221
221
Search.................................................................................................................................................................................................................
How to: Search...................................................................................................................................................................................................
225
225
SIM card..............................................................................................................................................................................................................
How to: SIM card................................................................................................................................................................................................
229
229
Security...............................................................................................................................................................................................................
How to: Security.................................................................................................................................................................................................
232
232
Service books and diagnostic reports.................................................................................................................................................................
Accept, delete, or restore a service book...........................................................................................................................................................
Run a diagnostic report......................................................................................................................................................................................
Set a default recipient for diagnostic reports.....................................................................................................................................................
Find your smartphone model number and version of the BlackBerry Device Software....................................................................................
I can't run or submit a diagnostic report............................................................................................................................................................
258
258
258
258
259
259
Synchronization..................................................................................................................................................................................................
How to: Synchronization....................................................................................................................................................................................
260
260
Accessibility options...........................................................................................................................................................................................
How to: Accessibility..........................................................................................................................................................................................
263
263
Calculator...........................................................................................................................................................................................................
Use the calculator...............................................................................................................................................................................................
Convert a measurement.....................................................................................................................................................................................
268
268
268
Glossary..............................................................................................................................................................................................................
269
Legal notice........................................................................................................................................................................................................
274
User Guide
Quick Help
Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
Your BlackBerry smartphone at a glance
New in BlackBerry 7.1
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
BlackBerry Tag
Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices. Simply tap
the back of your BlackBerry smartphone against the back of another NFC-enabled device. For more information, see BlackBerry
Tag, 212.
Smart tags
A new intuitive user interface enables you to easily create smart tags and share information with other NFC-enabled device
users. Create a smart tag to open a webpage, call a phone number, send a text or email message, open an application, or view
a location on a map. You can also copy your smart tag information to writable smart tag stickers to add to posters and more.
For more information, see Smart tags, 213.
Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over
the Wi-Fi network. For more information, see Wi-Fi calling, 198.
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User Guide
Quick Help
Mobile Hotspot mode
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled
devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode, 201.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
Emergency alert messages
If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages (presidential,
imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see Emergency alert
messages, 86.
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services.
After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with
BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you
downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7.
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on
your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search,
225.
Home screen customization
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all
panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 17.
Compass application
Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with
location-based applications (such as the Maps application) to find directions by using coordinates. For more information, see
Compass, 178.
NFC technology
NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment
terminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart
tag, you can see information such as web addresses, coupons, graphics, media files, and event details. For more information,
see NFC technology, 212.
Touch-free call answering
You don't need to use your hands to answer calls when you use a Bluetooth enabled headset or a wired headset! Now you can
set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls
with a headset, 63.
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For more information, see Send a file, 89.
6
Quick Help
User Guide
Conveniently send and receive a contact card (also known as a vCard) using Bluetooth technology, and save the received
contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth technology,
148.
Video enhancements
Record and play back video in HD (720 x 1280) format. For more information, see Change the video size and format, 115.
Picture enhancements
When you rotate pictures in JPEG and PNG formats, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest, to see a slide show in the order that pictures were taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see
Change your slide show options, 120.
About the BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you
can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry
ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded
when you switch smartphones.
When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a
BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.
Some services and apps that support BlackBerry ID require you to re-enter your login information after a certain amount of
time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login
information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you
update your BlackBerry Device Software on your smartphone.
Related information
Create a BlackBerry ID, 184
Change your BlackBerry ID information, 184
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone,
and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking
accounts. The Setup application should appear automatically the first time that you turn on your smartphone.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Important keys
Keys on the front of your BlackBerry smartphone
Trackpad
•
Slide your finger to move around the screen.
7
Quick Help
User Guide
Keys on the front of your BlackBerry smartphone
•
•
Press (click) to select an item.
Press and hold to open a pop-up menu.
Menu
•
•
•
Open a menu.
Select a highlighted menu item.
Press and hold to switch applications quickly.
Escape
•
•
Return to the previous screen.
Close the menu.
Send
•
•
Make a call.
Answer a call.
End/Power
•
•
End a call.
Return to the home screen.
•
Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
Lock
Lock or unlock the screen and keyboard.
Keys on the right side of your smartphone
Volume/Mute
•
•
•
•
Right convenience key
•
•
Press the middle key to mute a call or mute the volume.
Press the top and bottom keys to change the volume.
Press and hold the top or bottom key to play the next or previous
media file.
Before you take a picture or record a video, press the top or bottom
key to zoom in or out.
If supported, press to open the camera. To take a picture, press the
convenience key again.
You can also customize this key.
Keyboard
8
Shift
Capitalize letters.
Alt
Type the alternate character on a key.
Quick Help
User Guide
Keyboard
Symbol
Open the symbol list.
Backspace/Delete
Delete the previous character or a selected item.
Enter
Select an item.
Speakerphone
Turn on or turn off the speakerphone during a call.
Flashing LED
The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.
Flashing LED color
Description
Green
You're in a wireless coverage area. You can turn on or turn off
this notification.
Blue
Your smartphone is connected to a Bluetooth enabled device.
You can turn on or turn off this notification.
Red
A new message has arrived and your selected profile is set to
notify you using the flashing LED. If you're using your
smartphone with a smart card, your smartphone is accessing
data on the smart card.
Amber
The battery power level for your smartphone is low, or your
smartphone is turned off and is charging. You can't turn off
the notification for the low battery power level. The
notification for charging turns off when you turn on your
smartphone. If your smartphone is turned off, the LED changes
to a solid green color when the battery is fully charged.
Related information
Turn on flashing LED notification for wireless coverage, 174
Turn off or turn on the Bluetooth connection notification, 210
9
Quick Help
User Guide
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of
the home screen displays icons for only some of the available applications. To view more application icons on the home screen,
click All.
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not
be available. You might be able to download some applications from the BlackBerry App World storefront.
To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon
Guide.
Setup
Setup
Enterprise Activation
Activate a work email account using the BlackBerry
Enterprise Server.
Options
Power and lock
Password Lock
Power Off
Messages
Saved Messages
Added email address
Added work email address
Messages
Text Messages
Instant messaging
Instant Messaging folder
Some applications might appear in this folder
including applications that you download.
10
BBM
Quick Help
User Guide
Windows Live Messenger for BlackBerry
smartphones
AOL Instant Messenger Service for BlackBerry
smartphones
Google Talk for BlackBerry smartphones
Yahoo! Messenger for BlackBerry smartphones
Browser
Manage Connections
Maps
Help
Password Keeper
Voice Dialing
Applications
Applications folder
Some applications might appear in this folder,
including applications that you download.
Media
Media folder
Videos
Pictures
Music
Ring Tones
Voice Notes
Camera
Video Camera
Voice Notes Recorder
Podcasts
Personal organizer
Contacts
Calendar
Tasks
MemoPad
Clock
Calculator
Files
11
Quick Help
User Guide
Documents To Go
Files
Social networking and mobile purchasing
BlackBerry App World
Social Feeds
Facebook for BlackBerry smartphones
Twitter for BlackBerry smartphones
BlackBerry Device Software update
A software update for the BlackBerry Device
Software is available.
A software update for the BlackBerry Device
Software is being downloaded.
A software update for the BlackBerry Device
Software is ready to be installed.
A software update for the BlackBerry Device
Software is stopped.
Sounds and alerts
Normal profile
Phone Calls Only profile
Loud profile
Custom profile
Medium profile
Silent profile
Vibrate Only profile
All Alerts Off profile
Games folder
BrickBreaker
Games
Some applications might appear in this folder,
including applications that you download.
Word Mole
Home screen icons
These icons are status indicators that appear at the top of the home screen.
12
Quick Help
User Guide
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
New item
To clear this icon, open each item that has this
indicator.
Update is available in the BlackBerry App World
storefront
Sending data
New item in the Social Feeds application
Receiving data
System is busy
New BBM item
New BBM Groups item
To clear this icon, open each chat that has this
icon.
Roaming
Unread message count
Alarm is set
Missed call count
Calendar reminder count
Bluetooth technology is turned on
Wi-Fi technology is turned on
NFC technology is turned on
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
Unread message
New BBM item
To clear this indicator, open each chat that has this
indicator.
Read message
BBM chat is open
Draft message
New BBM Groups item
Filed message
New RSS item
Message with an attachment
Message is being sent
Message is high priority
Message has not been sent
13
Quick Help
User Guide
Text message with an attachment
Message has been sent
Text message
Message has been delivered
Message has been read
Related information
Hide the new or unread message indicator, 69
Battery power level icons
These icons appear at the top of the Home screen and at the top of the screen in some applications.
Full battery
Battery is charging
Low battery
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock)
Multi-tap mode
NUM lock (number lock)
Current input language
Alt mode
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call
Received call
Placed call
Voice mail message
Calendar icons
These icons appear when you highlight a calendar entry.
14
Quick Help
User Guide
Event reminder
Recurring appointment
Meeting reminder
Exception for recurring appointment
Notes
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures
Geotagging is turned on
Geotagging is turned off
Take another picture
Flash is turned on
Flash is turned off
Automatic flash mode
Scene mode
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording
Pause recording
Send video
Rename video
Delete video
15
User Guide
Quick Help
Your Home screen
Home screen at a glance
Use a picture as your smartphone wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the
key > Set As Wallpaper.
Related information
My display changed, 0
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,
podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the
key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
Show or hide a home screen panel
1. On the home screen, press the
key > Manage Panels.
2. Select or clear the checkbox for each panel.
3. Press the
key > Save.
16
Quick Help
User Guide
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device
Software updates.
On the home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
key > Hide Icon. If the icon appears in other panels, you
• To hide an application icon, highlight the icon. Press the
can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the
key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the
key > Unhide Icon.
• To hide the
icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the
key > Hide.
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press
key > Show All.
the
Related information
My display changed, 0
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the
key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1. On the home screen, press the
key > Options.
2. Change the Downloads Folder field.
3. Press the
key > Save.
Change themes
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Display > Screen Display.
In the Theme section, click a theme.
Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
About downloading apps with the BlackBerry App World, 20
17
User Guide
Quick Help
My display changed, 0
Set the number of icons that appear on the Home screen
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Accessibility.
Change the Home Screen Grid Layout field.
Press the
key > Save.
Change what happens when you type on the Home screen
Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1. On the Home screen, press the
key > Options.
• To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by
Typing field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2. Press the
key > Save.
Add a message that appears when your smartphone is locked
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Display > Message on Lock Screen.
Type the text that you want to appear on the screen when your smartphone is locked.
Press the
key > Save.
Related information
Lock or unlock your smartphone, 22
Feature availability
The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model
Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone
model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
Wireless service plan and wireless service provider
You must purchase or change your wireless service plan through your wireless service provider. Features such as text
messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text
messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications,
and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download
and how you can download them.
For more information about your plan, contact your wireless service provider.
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User Guide
Quick Help
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and
receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the
BlackBerry Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server.
Your administrator might set options that determine the features and settings that are available on your smartphone and if
you can add or update an app. You can view the IT policies that have been set by your administrator in the security options on
your smartphone.
Wireless network
The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your
wireless service provider and available roaming options, different wireless networks are available. Some wireless networks
don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless
service provider.
Region
Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You
might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.
Related information
Find more information, 19
BlackBerry Device Software, 187
Check which wireless networks your smartphone connects to, 189
Find more information
•
•
•
Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on
the home screen or in an application menu.
www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
Your wireless service provider website: Find information about your wireless network or wireless service plan.
Popular topics
BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
19
User Guide
Quick Help
•
Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts
(for example, Windows Live Hotmail) or to create a new email address for your smartphone.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address
for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually, 72
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the
key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place
your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4. Press the
key > Save.
Your signature is added to your email after you send it.
About downloading apps with the BlackBerry App World
With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal
productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over
the wireless network.
If you don't already have the BlackBerry App World on your smartphone, you can download it at
www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry
key > Help.
App World icon. Press the
Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry
App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from
your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app
over the wireless network. For more information, contact your wireless service provider.
Transfer files between your smartphone and your computer
1. Connect your BlackBerry smartphone to the computer using a USB cable.
2. In the dialog box that appears on your smartphone, select one of the following file transfer options:
• If you want to transfer most types of files, click USB Drive.
20
User Guide
Quick Help
• If you want to synchronize media files that are protected with DRM, click Sync Media.
3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.
4. On your computer, do one of the following:
• Drag a file from a location on your computer to a folder on your smartphone.
• Drag a file from a folder on your smartphone to a location on your computer.
To view a file that you transferred to your smartphone, disconnect your smartphone from your computer and find the file.
Related information
About transferring and synchronizing files, 110
About using your smartphone as a tethered modem
Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your
BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the
Internet on a laptop or tablet.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB
cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook
tablet, you must pair your smartphone with your tablet using Bluetooth technology.
While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging
applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered
Internet connection.
For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the
key > SIM Phone Book.
2. Press the
key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already
appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED,
and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
21
Quick Help
User Guide
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the
key > Save.
Related information
I can't change the number of times that my smartphone rings, 0
Add or delete a contact alert, 123
Icons for sound and alert profiles, 122
View a location on a map
1. On the Home screen, click the Maps icon.
2. Press the
key > Find a Location.
• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information
for the point of interest. Highlight the point of interest.
• To view a new location, in the Find an address field, type an address. Highlight the location.
• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact
information.
• To view a favorite location, in the Favorites section, highlight the location.
3. Press the
key > View on Map.
If you are viewing a location other than your current location, to get directions to this location from your current location,
press the
key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a
Bluetooth enabled GPS receiver to perform this task.
Lock or unlock your smartphone
You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you
have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Do one of the following:
• To lock the keyboard and screen, press the Lock key on the top of your smartphone.
• To unlock the keyboard and screen, press the Lock key again.
• To lock your smartphone with a password, on the home screen or in a folder, click the
• To unlock your smartphone, enter your password. Press the
Related information
Set or change your smartphone password, 232
Important keys, 7
22
key on the keyboard.
icon.
Quick Help
User Guide
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on airplane mode, click All Off.
• To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 191
Turn on, turn off, or check the status of a network connection, 189
Popular tips
Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Look in a folder on your home screen.
Some apps are located in folders on your home screen. Click
a folder to see what apps are inside.
Make all hidden apps visible on the home screen.
On the home screen, press the
key > Show All Icons. To
unhide an app, highlight it and then press the
key >
Unhide Icon. If the icon is hidden in other panels, you can
unhide the icon in all panels, or in the current panel only. If
Show All Icons does not appear in the menu, there are no apps
hidden from view.
Search for an app.
On the home screen, start typing the app name.
Verify that an app is installed.
On the home screen or in a folder, click the Options icon. Click
Device > Application Management. If the app is listed, it is
installed on your BlackBerry smartphone.
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform
you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content
within apps, and at the top of the Home screen.
23
Quick Help
User Guide
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click
the Icon Guide.
Remove the new item indicator
Open each item that has this indicator. For example, to remove
it from the Messages icon, click the icon.
.
Remove the unopened message indicator
.
In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you can't
find all of your unread messages in your inbox, look in your
messages folders.
• Mark a message as read. Highlight a message. Press the
key > Mark Read.
•
Mark all messages that are prior to a date as read.
Highlight a date field. Press the
key > Mark Prior
Read.
Identify an indicator.
•
You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To see
a complete list of applications on your BlackBerry
smartphone and their icons, on the Home screen or in a
folder, click the Options icon. Click Device > Application
Management.
Tips: Updating your software
Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file
on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an
unforeseen issue.
Check to see if there is updated BlackBerry Device Software
that you can download over the network.
Depending on your smartphone model, this feature might not
be supported. On the Home screen or in a folder, click the
Options icon. Click Device > Software Updates.
Update your BlackBerry Device Software from your computer.
On your computer, visit www.blackberry.com/update. Click
Check for Updates. Connect your smartphone to your
computer.
Set your BlackBerry Desktop Software to check for updates
automatically.
For instructions, see the Help in BlackBerry Desktop Software.
24
Quick Help
User Guide
Update your BlackBerry Desktop Software .
Visit www.blackberry.com/desktopsoftware.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Access popular options such as setting the alarm, viewing
notifications, and turning on or turning off network
connections.
Highlight and click the areas at the top of the home screen.
See all the apps and folders on the home screen, or minimize
the panel and view the wallpaper.
On the navigation bar, click All.
Switch to another app.
Press and hold the
key. Click an app.
Note: The other app might still be running in the background.
Open an app with a convenience key.
Press a convenience key on the side of your BlackBerry
smartphone.
Note: You can customize which app a convenience key opens.
Use pop-up menus.
Pop-up menus provide common available actions, and appear
in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message.
To open a pop-up menu, touch and hold the screen or press
and hold the trackpad. To select a menu item, tap the icon or
click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent
panels.
On the home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
Add an app to the Favorites panel.
Highlight an app on the home screen or in a folder. Press the
key > Mark as Favorite.
Change options for the home screen such as the wallpaper.
On the home screen, press the
key > Options.
Related information
Change what happens when you type on the Home screen, 18
Assign an application to a convenience key, 168
Keep an application running in the background and switch to another application, 185
Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
25
Quick Help
User Guide
Close apps when you're finished with them.
In an app, press the
Turn off network connections you aren't using.
On the home screen, click the connections area at the top of
the screen, or click the Manage Connections icon. Click a
network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when
you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top of
the screen, or click the Manage Connections icon. Select the
Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically.
On the home screen or in a folder, click the Options icon. Click
Device > Auto On/Off.
Close browser tabs you aren't using.
In the browser, press the
click the
key and click Close or Exit.
key > Tabs. Highlight a tab and
icon.
Set backlighting to remain on for a shorter period, and lower
its brightness.
On the home screen or in a folder, click the Options icon. Click
Display > Screen Display.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone.
On the home screen, click your Sound and Alert Profiles icon.
Click Change Sounds and Alerts.
Delete the previous text from a reply message.
When you are replying to a message, press the
key >
Delete Original Text.
Change how often podcast or social feed applications refresh
content.
Your podcast and social feed applications periodically refresh
content. In some of these applications, you can reduce how
often the content refreshes. For more information, see the
Help in the application.
If your smartphone has a camera flash, turn off the flash.
On the home screen, click the Camera icon. Click the flash icon
at the bottom of the screen until the flash off indicator
appears.
Keep your battery connections clean.
Every few months, use a cotton swab or dry cloth to clean the
metal contacts on the battery and the smartphone.
Related information
Delete the original text from a reply message, 74
Change your ring tone, notifiers, reminders, or alerts, 21
Set options for backlighting, 172
Set your smartphone to turn on and turn off automatically, 219
Turn on, turn off, or check the status of a network connection, 189
26
Quick Help
User Guide
Tips: Freeing space for your music, pictures, videos, and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and
documents.
On the home screen, click the Media icon. Press the
key
> Memory Use.
Delete unneeded files.
On the home screen or in a folder, click the Files icon. Find and
highlight a file. Press the
key > Delete.
Reduce the size of pictures you take and videos you record.
On the home screen, click the Camera icon or the Media icon
> Video Camera icon. Press the
key > Options. Change
the Image Size or Video Format field.
Store files on a media card instead of your smartphone.
On the home screen, click the Camera icon or the Media icon
key > Options. In the
> Video Camera icon. Press the
Storage section, change the Store Pictures or Store Videos
field.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file, 104
Change the size of pictures that you take, 117
View the amount of available storage space on your smartphone, 224
Change how long your smartphone stores calendar entries, 144
Keep an application running in the background and switch to another application, 185
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,
such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Set a smartphone password.
On the Home screen or in a folder, click the Options icon. Click
Security > Password.
27
Quick Help
User Guide
Encrypt contacts and files.
On the Home screen or in a folder, click the Options icon. Click
Security > Encryption.
Back up your smartphone data to your computer.
Use the BlackBerry Desktop Software to back up your
smartphone data to your computer. To download the
BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
Back up your smartphone data to a media card.
On the Home screen, click the Setup icon. In the Setup section,
click Device Switch > Save Data.
Related information
Turn on encryption, 223
Set or change your smartphone password, 232
Phone shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring tone
From the home screen, press the
key. Press the
key > Phone
Ring Tones.
Check your voice mail
Press and hold 1.
Set up a speed dial for a contact
From the home screen or in the Phone application, press and hold the key
that you would like to assign speed dial to.
Add an extension to a phone number
Press the
key and X. Type the extension number.
Type a letter in a phone number field
Press the
key and the letter key.
Insert a plus sign (+) when typing a phone number
Press O.
Turn on or turn off the speakerphone during a call
Press the
key on the keyboard.
Stop listening to a call with a wireless headset
Press the
key on the keyboard.
Change the active phone number
From the home screen, press the
key. Click your phone number at
the top of the screen. Click a phone number.
Typing shortcuts for the physical keyboard
Depending on the typing input language that you're using, some shortcuts might not be available.
28
Quick Help
User Guide
Insert a period (.)
Press the
key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field
Press the
key.
Capitalize a letter
Press and hold the letter key until the capitalized letter
appears.
Turn on CAPS lock
Press the
key and the Right
lock, press the Left or Right
Type a symbol
Press the
key. To turn off CAPS
key.
key. Type the letter that appears below the
symbol.
Type the alternate character on a key
Press the
Type an accented or special character
Press and hold the letter key and, on the trackpad, slide your
finger left or right. For example, to type ü, press and hold U
and slide your finger left until ü appears. Release the letter key
when the accented or special character appears.
Type a number in a text field
Press and hold the
Type a number in a number field
Press a number key. You don't need to press the
Turn on NUM lock
Press the
key and the character key.
key and press the number key.
key and the Left
lock, press the Left or Right
Highlight a line of text
Press the Left or Right
key.
key. To turn off NUM
key.
key and, on the trackpad, slide
your finger up or down.
Highlight text character by character
Press the Left or Right
key and, on the trackpad, slide
your finger left or right.
Cut highlighted text
Press the Left or Right
Copy highlighted text
Press the
Paste text
Press the Left or Right
key and the
key.
key and click the trackpad.
key and click the trackpad.
Media shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file
Press the Mute key on the right side of your BlackBerry
smartphone.
29
Quick Help
User Guide
Resume playing an audio or video file
Press the Mute key again.
Play the next audio file
Press and hold the Volume Up key on the right side of your
smartphone.
Play the previous audio file
Press and hold the Volume Down key on the right side of your
smartphone.
Turn on the audio boost feature if you're using a headset
Press the Volume Up key until the audio boost feature turns
on.
Pictures
Zoom in
Press I
Zoom out
Press O
Pan up
Press 2
Pan down
Press 8
Pan right
Press 6
Pan left
Press 4
Rotate
Press L
Camera and video camera
Zoom in before you take a picture or record a video
Press the Volume Up key.
Zoom out before you take a picture or record a video
Press the Volume Down key.
Take a picture
Press the Convenience key on the right side of your
smartphone.
Common troubleshooting
I can't make or receive calls
Try the following actions:
•
•
•
30
Verify that your BlackBerry® smartphone is connected to the wireless network.
Verify that your wireless service plan includes phone or voice services.
If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed
dialing list or turn off fixed dialing.
User Guide
•
•
•
•
•
•
•
Quick Help
If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,
including the country code and area code, for your contact.
If you're not receiving calls, verify that call blocking and call forwarding are turned off.
Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number.
Verify that your phone number is set as your active phone number.
If you have more than one phone number associated with your smartphone, verify that the phone number that you want
to make calls from and receive calls to is set as your active phone number.
If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.
If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry
Mobile Voice System. From the home screen, press the
key. Press the
key. Click Options. Click BlackBerry MVS
Client. Press the
key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails,
contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.
If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry
MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that
call forwarding is turned off.
Related information
Fixed dialing and smart dialing, 56
Call waiting, call forwarding, and call blocking, 54
Switch the active phone number, 61
I'm not receiving messages
Try the following actions:
•
•
•
•
•
•
•
•
Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,
you should receive messages when you return to a wireless coverage area.
Reset your smartphone. Connect to the network and try again.
If you created an email address or added an existing email address to your smartphone using the email setup screen in the
Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet
Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the
Setup application, open the email setup screen to send a service book to your smartphone.
If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen
key >
or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
Register Now.
Verify that data service is turned on.
If you use email filters, verify that the options for email filters are set correctly.
Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that
you want to receive email from.
Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 78
Forward messages from a specific email folder to your smartphone, 79
31
User Guide
Quick Help
I can't send messages
Try the following actions:
•
•
•
•
•
•
•
Verify that your BlackBerry® smartphone is connected to the wireless network.
If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone
number for your contact.
If you created an email address or added an existing email address to your smartphone using the email setup screen in the
Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet
Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the
Setup application, open the email setup screen to send a service book to your smartphone.
If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen
or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key >
Register Now.
Generate an encryption key.
Verify that data service is turned on.
Resend the message.
Related information
Generate an encryption key, 237
Change or delete a contact, 147
Turn on or turn off data service or set roaming options, 191
Options for email filters, 77
Resend a message, 75
Turn on, turn off, or check the status of a network connection, 189
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise
Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do
this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you
delete your smartphone data, you might also delete the data on your media card. For more information, contact your
administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone isn't ringing or vibrating when I receive a call or message
Try the following actions:
32
User Guide
•
•
Quick Help
On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and
Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent
and that the Vibration field isn't set to Off.
The screen turns off
When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can
change the length of time that the backlight stays on when you aren't touching your smartphone.
To turn on the screen, click the trackpad or press a key.
Related information
Set options for backlighting, 172
Email messages aren't reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless network
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application,
and MemoPad.
• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For
more information, see the Help in the BlackBerry Desktop Software.
I can't pair with a Bluetooth enabled device
Try the following actions:
•
•
•
Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth
enabled device.
If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone
discoverable for a short period. On the home screen, click the connections area at the top of the screen, or click the
Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.
Bluetooth enabled devices can detect your smartphone for 2 minutes.
33
User Guide
•
•
•
Quick Help
If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery power
is too low the device may be unable to pair.
Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home
screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and
Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the
> Device Properties. Clear
the Encryption checkbox. Press the
key > Save.
If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the
Handsfree, Headset, Serial Port, or Dial-Up Networking profiles.
Related information
Make your smartphone discoverable, 207
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of
time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 109
34
Tips and shortcuts
User Guide
Tips and shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Access popular options such as setting the alarm, viewing
notifications, and turning on or turning off network
connections.
Highlight and click the areas at the top of the home screen.
See all the apps and folders on the home screen, or minimize
the panel and view the wallpaper.
On the navigation bar, click All.
Switch to another app.
Press and hold the
key. Click an app.
Note: The other app might still be running in the background.
Open an app with a convenience key.
Press a convenience key on the side of your BlackBerry
smartphone.
Note: You can customize which app a convenience key opens.
Use pop-up menus.
Pop-up menus provide common available actions, and appear
in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message.
To open a pop-up menu, touch and hold the screen or press
and hold the trackpad. To select a menu item, tap the icon or
click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent
panels.
On the home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
Add an app to the Favorites panel.
Highlight an app on the home screen or in a folder. Press the
key > Mark as Favorite.
Change options for the home screen such as the wallpaper.
On the home screen, press the
key > Options.
Related information
Change what happens when you type on the Home screen, 18
Assign an application to a convenience key, 168
Keep an application running in the background and switch to another application, 185
35
Tips and shortcuts
User Guide
Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Close apps when you're finished with them.
In an app, press the
Turn off network connections you aren't using.
On the home screen, click the connections area at the top of
the screen, or click the Manage Connections icon. Click a
network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when
you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top of
the screen, or click the Manage Connections icon. Select the
Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically.
On the home screen or in a folder, click the Options icon. Click
Device > Auto On/Off.
Close browser tabs you aren't using.
In the browser, press the
click the
key and click Close or Exit.
key > Tabs. Highlight a tab and
icon.
Set backlighting to remain on for a shorter period, and lower
its brightness.
On the home screen or in a folder, click the Options icon. Click
Display > Screen Display.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone.
On the home screen, click your Sound and Alert Profiles icon.
Click Change Sounds and Alerts.
Delete the previous text from a reply message.
When you are replying to a message, press the
key >
Delete Original Text.
Change how often podcast or social feed applications refresh
content.
Your podcast and social feed applications periodically refresh
content. In some of these applications, you can reduce how
often the content refreshes. For more information, see the
Help in the application.
If your smartphone has a camera flash, turn off the flash.
On the home screen, click the Camera icon. Click the flash icon
at the bottom of the screen until the flash off indicator
appears.
Keep your battery connections clean.
Every few months, use a cotton swab or dry cloth to clean the
metal contacts on the battery and the smartphone.
Related information
Delete the original text from a reply message, 74
Change your ring tone, notifiers, reminders, or alerts, 21
36
Tips and shortcuts
User Guide
Set options for backlighting, 172
Set your smartphone to turn on and turn off automatically, 219
Turn on, turn off, or check the status of a network connection, 189
Tips: Finding apps
Look in a folder on your home screen.
Some apps are located in folders on your home screen. Click
a folder to see what apps are inside.
Make all hidden apps visible on the home screen.
On the home screen, press the
key > Show All Icons. To
unhide an app, highlight it and then press the
key >
Unhide Icon. If the icon is hidden in other panels, you can
unhide the icon in all panels, or in the current panel only. If
Show All Icons does not appear in the menu, there are no apps
hidden from view.
Search for an app.
On the home screen, start typing the app name.
Verify that an app is installed.
On the home screen or in a folder, click the Options icon. Click
Device > Application Management. If the app is listed, it is
installed on your BlackBerry smartphone.
Tips: Freeing space for your music, pictures, videos, and files
You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Check how much storage is used by media files and
documents.
On the home screen, click the Media icon. Press the
key
> Memory Use.
Delete unneeded files.
On the home screen or in a folder, click the Files icon. Find and
highlight a file. Press the
key > Delete.
Reduce the size of pictures you take and videos you record.
On the home screen, click the Camera icon or the Media icon
> Video Camera icon. Press the
key > Options. Change
the Image Size or Video Format field.
37
Tips and shortcuts
User Guide
Store files on a media card instead of your smartphone.
On the home screen, click the Camera icon or the Media icon
> Video Camera icon. Press the
key > Options. In the
Storage section, change the Store Pictures or Store Videos
field.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file, 104
Change the size of pictures that you take, 117
View the amount of available storage space on your smartphone, 224
Change how long your smartphone stores calendar entries, 144
Keep an application running in the background and switch to another application, 185
Tips: Freeing space to optimize your smartphone's performance
Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your
smartphone processes are unusually slow, try any of the following:
Close any apps you're not using.
Press and hold the
key until the application switcher
appears. Click an application icon. Press the
key > Close
or Exit.
Check how much free application storage you have.
On the home screen or in a folder, click the Options icon. Click
Device > Storage.
Identify and delete applications and themes you don't need.
On the home screen or in a folder, click the Options icon. Click
Device > Application Management. To view the details about
your smartphone's memory and CPU usage, slide your finger
on the trackpad right or left. To delete an application or theme,
click an item. Click Delete.
Delete languages you don't use.
On the home screen or in a folder, click the Setup icon. Click
Languages and Input Methods.
Delete browsing history and clear the cache.
On the home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
Delete messages.
Highlight a message. Press and hold the
key. On the
trackpad, slide your finger up or down. Release the
Press the
38
key > Delete Messages.
key.
Tips and shortcuts
User Guide
Or, highlight a date. Press the
key > Delete Prior.
Reduce the amount of time that your smartphone stores email
messages and calendar entries.
On the home screen, click the Messages icon or Calendar icon.
Press the
key > Options.
Stop storing sent messages on your smartphone.
On the home screen, click the Messages icon. Press the
key > Options > Email Preferences.
Receive only the first section of long email messages, and
choose whether to download more.
On the home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Change how long your smartphone stores calendar entries, 144
Delete a language from your smartphone, 170
Tips: Updating your software
Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file
on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an
unforeseen issue.
Check to see if there is updated BlackBerry Device Software
that you can download over the network.
Depending on your smartphone model, this feature might not
be supported. On the Home screen or in a folder, click the
Options icon. Click Device > Software Updates.
Update your BlackBerry Device Software from your computer.
On your computer, visit www.blackberry.com/update. Click
Check for Updates. Connect your smartphone to your
computer.
Set your BlackBerry Desktop Software to check for updates
automatically.
For instructions, see the Help in BlackBerry Desktop Software.
Update your BlackBerry Desktop Software .
Visit www.blackberry.com/desktopsoftware.
39
Tips and shortcuts
User Guide
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,
such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Set a smartphone password.
On the Home screen or in a folder, click the Options icon. Click
Security > Password.
Encrypt contacts and files.
On the Home screen or in a folder, click the Options icon. Click
Security > Encryption.
Back up your smartphone data to your computer.
Use the BlackBerry Desktop Software to back up your
smartphone data to your computer. To download the
BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
Back up your smartphone data to a media card.
On the Home screen, click the Setup icon. In the Setup section,
click Device Switch > Save Data.
Related information
Turn on encryption, 223
Set or change your smartphone password, 232
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform
you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content
within apps, and at the top of the Home screen.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click
the Icon Guide.
Remove the new item indicator
Remove the unopened message indicator
40
Open each item that has this indicator. For example, to remove
it from the Messages icon, click the icon.
.
.
In the Messages app, do one or more of the following:
Tips and shortcuts
User Guide
•
•
•
Open all of your messages by clicking on them. If you can't
find all of your unread messages in your inbox, look in your
messages folders.
Mark a message as read. Highlight a message. Press the
key > Mark Read.
Mark all messages that are prior to a date as read.
Highlight a date field. Press the
key > Mark Prior
Read.
Identify an indicator.
•
You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To see
a complete list of applications on your BlackBerry
smartphone and their icons, on the Home screen or in a
folder, click the Options icon. Click Device > Application
Management.
Phone shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring tone
From the home screen, press the
key. Press the
key > Phone
Ring Tones.
Check your voice mail
Press and hold 1.
Set up a speed dial for a contact
From the home screen or in the Phone application, press and hold the key
that you would like to assign speed dial to.
Add an extension to a phone number
Press the
key and X. Type the extension number.
Type a letter in a phone number field
Press the
key and the letter key.
Insert a plus sign (+) when typing a phone number
Press O.
Turn on or turn off the speakerphone during a call
Press the
key on the keyboard.
Stop listening to a call with a wireless headset
Press the
key on the keyboard.
Change the active phone number
From the home screen, press the
key. Click your phone number at
the top of the screen. Click a phone number.
41
Tips and shortcuts
User Guide
Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message
Press R
Reply to all in an email or a PIN message
Press L
Forward a message
Press F
File an email message
Press I
View or hide the email address of a contact
Highlight the contact in the To or From field. Press Q.
Move to the next message
Press N
Move to the previous message
Press P
In your message inbox
Open a message
Press the
Compose a message from a message inbox
Press C
Mark a message as read or unread
Press the Alt key and U.
Add a flag to a message
Press W
View all flagged messages
Press the Alt key and F.
View received messages and received call logs
Press the Alt key and I.
View draft and sent messages
Press the Alt key and O.
View voice mail messages
Press the Alt key and V.
View text messages
Press the Alt key and S.
View call logs
Press the Alt key and P.
View all your messages
Press the
key.
key.
Move around your message inbox
Move up a screen
Press the Shift key and the Space key.
Move down a screen
Press the Space key.
Move to the top of a message inbox
Press T
42
Tips and shortcuts
User Guide
Move to the bottom of a message inbox
Press B
Move to the next unread item
Press U
Move to the next related message
Press J
Move to the previous related message
Press K
File and attachment shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachment
Press F
Move to the last cursor position after closing and reopening a
file or an attachment
Press G
In a spreadsheet
Move to a specific cell
Press G
View the content of a cell
Press the Space key
Switch worksheets
Press V. Click a worksheet.
View or hide columns or rows
Press H
In a presentation
Switch presentation views
Press M
Move to the next slide when viewing a presentation in slide
view
Press N
Move to the previous slide when viewing a presentation in
slide view
Press P
Move to the last cursor position after closing and reopening a
presentation that you were viewing in text view or in text and
slide view
Press G
43
Tips and shortcuts
User Guide
Typing shortcuts for the physical keyboard
Depending on the typing input language that you're using, some shortcuts might not be available.
Insert a period (.)
Press the
key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field
Press the
key.
Capitalize a letter
Press and hold the letter key until the capitalized letter
appears.
Turn on CAPS lock
Press the
key and the Right
lock, press the Left or Right
Type a symbol
Press the
key. To turn off CAPS
key.
key. Type the letter that appears below the
symbol.
Type the alternate character on a key
Press the
Type an accented or special character
Press and hold the letter key and, on the trackpad, slide your
finger left or right. For example, to type ü, press and hold U
and slide your finger left until ü appears. Release the letter key
when the accented or special character appears.
Type a number in a text field
Press and hold the
Type a number in a number field
Press a number key. You don't need to press the
Turn on NUM lock
Press the
key and the character key.
key and press the number key.
key and the Left
lock, press the Left or Right
Highlight a line of text
Press the Left or Right
key.
key. To turn off NUM
key.
key and, on the trackpad, slide
your finger up or down.
Highlight text character by character
Press the Left or Right
key and, on the trackpad, slide
your finger left or right.
Cut highlighted text
Press the Left or Right
Copy highlighted text
Press the
Paste text
Press the Left or Right
44
key and the
key.
key and click the trackpad.
key and click the trackpad.
Tips and shortcuts
User Guide
Media shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file
Press the Mute key on the right side of your BlackBerry
smartphone.
Resume playing an audio or video file
Press the Mute key again.
Play the next audio file
Press and hold the Volume Up key on the right side of your
smartphone.
Play the previous audio file
Press and hold the Volume Down key on the right side of your
smartphone.
Turn on the audio boost feature if you're using a headset
Press the Volume Up key until the audio boost feature turns
on.
Pictures
Zoom in
Press I
Zoom out
Press O
Pan up
Press 2
Pan down
Press 8
Pan right
Press 6
Pan left
Press 4
Rotate
Press L
Camera and video camera
Zoom in before you take a picture or record a video
Press the Volume Up key.
Zoom out before you take a picture or record a video
Press the Volume Down key.
Take a picture
Press the Convenience key on the right side of your
smartphone.
45
Tips and shortcuts
User Guide
Browser shortcuts
To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language
that you are using, some shortcuts might not be available.
Insert a period (.) in the address bar
Press the Space key.
Insert a slash mark (/) in the address bar
Press the Shift key and the Space key.
Stop loading a webpage
Press the
Close the browser
Press and hold the
key.
key.
On a webpage
Quickly switch between tabs
Press W
Zoom in to a webpage
Press I
Zoom out from a webpage
Press O
Go to the start page
Press G
Return to the browser home page
Press H
Open the bookmark folder
Press K
Bookmark a webpage
Press A
View a list of webpages that you have visited
recently
Press Y
Refresh a webpage
Press R
Find text on a webpage
Press F. To find the next instance of the text, press V.
Open the browser options
Press S
Move around a webpage
Move up a screen
Press the Shift key and the Space key.
Move down a screen
Press the Space key.
Move to the top of a webpage
Press T
Move to the bottom of a webpage
Press B
Related information
Turn on browser shortcuts, 127
46
Tips and shortcuts
User Guide
Search shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available.
Search for an item on your BlackBerry smartphone
Start typing on the home screen.
Search for text in a message
Press S
Search for text in a file or an attachment
Press F
Search for text on a webpage
Press F
Search for text in a presentation
Press F
Note: You can change what happens when you type on the home screen.
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Related information
Change what happens when you type on the Home screen, 18
Turn on browser shortcuts, 127
Map shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Zoom in to a map
Press I
Zoom out from a map
Press O
Move to the next direction on a route
Press N
Move to the previous direction on a route
Press P
Calendar shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available. For shortcuts to work in Day
view, press the
key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry checkbox.
Schedule an appointment
Press C
Change to Agenda view
Press A
47
Tips and shortcuts
User Guide
Change to Day view
Press D
Change to Week view
Press W
Change to Month view
Press M
Move forward in week, month, or day view
Press the
Move back in week, month, or day view
Press the
Move to the current date
Press T
Move to a specific date
Press G
48
key.
key and the
key.
Phone
User Guide
Phone
How to: Phone
Phone at a glance
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call
Received call
Placed call
Voice mail message
Phone basics
Find your phone number
Do one of the following:
• To view your active phone number, from the home screen, press the
of the screen.
key.Your phone number appears at the top
49
Phone
User Guide
• If you have multiple phone numbers associated with your BlackBerry smartphone, to view a list of your phone numbers,
from the home screen, press the
key.Click the phone number at the top of the screen. If your wireless service
plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive
text messages.
Related information
My phone number appears as Unknown in the Phone application, 0
About multiple phone numbers, 60
Make a call
1. Do one of the following:
• If your BlackBerry smartphone is unlocked, press the
key.
• If your smartphone is locked and you don't want to unlock it, press the
key > Place Call.
2. Type a phone number or contact name.
3. Press the
key.
To end the call, press the
key.
Related information
Add a pause or a wait to a phone number, 146
Available voice commands, 66
Turn on or turn off dialing from the lock screen, 61
Sort phone numbers or contacts on the phone screen, 61
I can't make or receive calls, 30
Answer or end a call
Press the
key.
To end a call, press the
key.
Related information
Change your ring tone, notifiers, reminders, or alerts, 21
I can't make or receive calls, 30
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
During a call, press the
key.
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the
50
key > Swap or Flash.
Phone
User Guide
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED,
and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the
key > Save.
Related information
I can't change the number of times that my smartphone rings, 0
Add or delete a contact alert, 123
Icons for sound and alert profiles, 122
Mute a call
During a call, press the Mute key on the right side of your smartphone.
To turn off mute, press the Mute key again.
Place a call on hold
If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold.
During a call, press the
To resume a call, press the
key > Hold.
key > Resume.
Turn on the speakerphone
During a call, press the
key > Activate Speakerphone.
Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more
information, see the Safety and Product Information booklet for your smartphone.
To turn off the speakerphone, press the
key > Activate Handset.
Dial an extension
1. Press the X key.
51
Phone
User Guide
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a
conventional phone keypad.
• To type a number, press a number key.
• To type a letter, press and hold the Alt key. Press the letter key.
Switch applications during a call
During a call, press the
key > Switch Application.
Note: If you switch to a different application and you want to end the call, press the
key.
About using a headset
You can purchase an optional headset to use with your BlackBerry smartphone.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.
Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of
audio or video files.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls and Emergency Callback Mode
If you're outside of a wireless coverage area and the
indicator appears at the top of the screen, you can call only
emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked.
Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is
also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off
when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can
make emergency calls by typing only official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies.
Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or
interference issues.
If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency
Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless
service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency
Callback Mode, you can't send and receive messages or browse webpages.
52
Phone
User Guide
If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS
technology to find your approximate location.
Related information
About GPS technology, 0
Make an emergency call
Do one of the following:
• If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the
emergency number. Press the
key.
• If your smartphone is locked with a password, press the
key > Emergency. Press the
• If your keyboard is locked, press the
key on the top of your smartphone. Press the
emergency number. Press the
key.
key. Type the
key.
key. Type the
Volume
Adjust the volume
•
•
•
To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.
To decrease the volume, press the Volume Down key on the right side of your smartphone.
To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.
If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they
can't hear you.
Related information
Mute a call, 51
Improve sound quality for media files, 108
Amplify the volume using the audio boost feature, 108
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
1. From the Home screen, press the
key.
2. Press the
key > Options > In-call Settings.
3. Change the Default Call Volume field.
4. Press the
key > Save.
Improve sound quality during a call
You can't change sound quality when you are using a Bluetooth enabled headset.
1. During a call, press the
key > Enhance Call Audio.
2. Select a Boost Bass or Boost Treble option.
53
User Guide
Phone
Improve sound quality for all calls
You can't change sound quality when you are using a Bluetooth enabled headset.
1. From the home screen, press the
key.
2. Press the
key > Options > In-call Settings.
3. Change the Phone Call Audio field or Headset Call Audio field.
4. Press the
key > Save.
Speed dial
Set up speed dial for a contact
1.
2.
3.
4.
5.
From the home screen, press the
key.
Press the
key > View > Speed Dial List.
In the Speed Dial Numbers list, click an unassigned key.
Click a contact.
If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the
key that you assigned to the contact.
Change the contact that is assigned to a speed dial key
1.
2.
3.
4.
From the Home screen, press the
key.
Press the
key > View > Speed Dial List.
Highlight a contact or phone number.
Press the
key.
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial
key.
• To delete the contact from the Speed Dial Numbers list, click Delete.
Call waiting, call forwarding, and call blocking
Turn on or turn off call waiting
To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.
1. From the home screen, press the
key.
2. Press the
key > Options > Call Waiting.
3. Select or clear the Enabled checkbox.
54
Phone
User Guide
4. Press the
key > Save.
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your
SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward or stop forwarding calls
To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.
1. From the home screen, press the
key.
2. Press the
key > Options > Call Forwarding.
• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls
field to a call forwarding number.
• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If
Not Reachable fields to a call forwarding number.
3. Press the
key > Save.
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.
To stop forwarding calls, change the Forward Calls field to Never.
Add, change, or delete a call forwarding number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.
1. From the home screen, press the
key.
2. Press the
key > Options > Call Forwarding.
3. Press the
key.
• To add a call forwarding number, click New Number. Type a phone number. Press the
key on the keyboard.
• To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the
key > Edit. Change
the phone number. Press the
key on the keyboard.
• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4. Press the
key > Close.
About call blocking
The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block
all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must
set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service
provider and wireless network, this feature might not be supported.
55
Phone
User Guide
Block or stop blocking calls
To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your
SIM card for this service and provide you with a call blocking password.
1.
2.
3.
4.
5.
From the home screen, press the
key.
Press the
key > Options > Call Barring.
Highlight a call blocking option.
Press the
key > Enable.
Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the
key > Disable.
Change the call blocking password
1. From the Home screen, press the
key.
2. Press the
key > Options > Call Barring.
3. Press the
key > Change Password.
Fixed dialing and smart dialing
Depending on your wireless service provider and wireless network, this feature might not be supported.
About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency
access numbers (for example, 911 or 112).
If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed
dialing list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card
PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.
Turn on fixed dialing
To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your
SIM card for this service and provide you with a SIM card PIN2 code.
1. From the home screen, press the
key.
2. Press the
key > Options > FDN Phone List.
3. Press the
key > Enable FDN Mode.
4. Type your PIN2 code.
5. Press the
key on the keyboard.
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Phone
User Guide
To turn off fixed dialing, press the
key > Disable FDN Mode.
Related information
I can't make or receive calls, 30
Add, change, or delete a contact in your fixed dialing list
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card
PIN2 code.
1. From the Home screen, press the
key.
2. Press the
key > Options > FDN Phone List.
key > New. Type your PIN2 code. Press the
• To add a contact, press the
number.
• To change a contact, press the
key > Edit. Change the contact information.
• To delete a contact, highlight a contact. Press the
key > Delete.
3. Press the
key. Type a name and phone
key > Save.
About smart dialing
With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts
application so that you don't have to dial a country code and area code each time that you make a call, unless the country code
or area code are different from the default codes that you set. Some country codes aren't supported by the smart dialing
feature.
In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that
you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that
organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing out the
main phone number for the organization.
Related information
I can't make or receive calls, 30
Set options for dialing extensions
1.
2.
3.
4.
5.
6.
From the Home screen, press the
key.
Press the
key > Options > Smart Dialing.
In the Number field, type the main phone number for an organization.
In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension.
In the Extension Length field, set the default length for extensions.
Press the
key > Save.
Set the default country code and area code
1. From the Home screen, press the
key.
2. Press the
key > Options > Smart Dialing.
57
User Guide
3.
4.
5.
6.
Phone
Set the Country Code and Area Code fields.
If necessary, set the Local Country Code field and International Dialing Digits field.
In the National Number Length field, set the default length for phone numbers in your country.
Press the
key > Save.
Note: When you determine the default length for phone numbers, include your area code and local number, but don't include
your country code or the National Direct Dialing prefix.
Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service
has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your
smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the
conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't
have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can
create a conference call by calling other contacts and joining the calls together.
Related information
Conference call meetings, 144
Make a conference call
Depending on your wireless service provider or your wireless service plan, this feature might not be supported.
If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
1. During a call, press the
key > Add Participant.
2. Type a phone number or highlight a contact.
3. Press the
key.
4. During the new call, press the
key to join your first contact to the conference call.
5. To join another contact to the call, repeat steps 1 to 4.
Related information
Place a call on hold, 51
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Speak privately with a contact during a conference call
You can perform this task only if you make a conference call by calling other contacts and joining the calls together, and not if
you create a conference call meeting in the calendar of your smartphone.
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Phone
User Guide
1. During a conference call, press the
2. Click a contact.
key > Split Call.
To return to the conference call, press the
key > Join Conference.
Disconnect a contact from a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call
meeting in the calendar.
key > Drop Call.
1. During a conference call, press the
2. Click a contact.
Leave a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call
meeting in the calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your
wireless service provider, this feature might not be supported.
During a conference call, press the
key > Transfer or Flash.
Call logs
About call logs
Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed
call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimated
duration of the call. For more information about the exact duration of a call, contact your wireless service provider.
The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your
call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a
missed call indicator might also appear at the top of the home screen.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your
BlackBerry smartphone for 30 days.
Send a call log
1.
2.
3.
4.
5.
From the Home screen, press the
Highlight a call log.
key > View > History.
Press the
Highlight a call log.
Press the
key > Forward.
key.
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Phone
User Guide
Delete call logs
1. From the Home screen, press the
key.
2. Do one of the following:
• To delete a single call log, highlight a call log.
• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or
down. Release the Shift key.
3. Press the
key > Delete.
Add, change, or delete call log notes
1.
2.
3.
4.
5.
From the Home screen, press the
key.
Highlight a call log.
Press the
key > View > History.
Click a call log.
Press the
key.
• To add notes, click Add Notes. Type call notes.
• To change notes, click Edit Notes. Change the call notes.
• To delete notes, click Edit Notes. Press the
key > Clear Field.
6. Press the
key > Save.
View or hide call logs in the Messages application
You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.
1. From the home screen, press the
key.
2. Press the
key > Options > Call Logs and Lists.
• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
3. Press the
key > Save.
Multiple phone numbers
About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number that
you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the
following situations applies:
•
•
•
60
Your smartphone uses a SIM card and your SIM card supports more than one phone number.
Your wireless service provider has set up your smartphone to support more than one phone number.
Your wireless service provider has provided you with a phone number, and your organization has provided you with a
BlackBerry MVS Client phone number.
User Guide
Phone
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you
receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls
that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and
receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy
signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a
BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all
phone numbers. If you're already on a call, you can receive calls to all phone numbers.
If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of
the screen in the phone application is the phone number that you use to send and receive text messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone.
Switch the active phone number
1. From the home screen, press the
key.
2. Click your phone number at the top of the screen.
3. Click the phone number that you want to set as the active phone number.
Related information
My phone number appears as Unknown in the Phone application, 0
I can't make or receive calls, 30
Phone options
Turn on or turn off dialing from the lock screen
1.
2.
3.
4.
From the Home screen, press the
key.
Click Security > Password.
Select or clear the Allow Outgoing Calls While Locked checkbox.
Press the
key > Save.
Related information
Change when your smartphone locks automatically with a password, 233
Sort phone numbers or contacts on the phone screen
1. From the Home screen, press the
key.
2. Press the
key > Options > Call Logs and Lists.
• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, change the Phone List View field to Name.
• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.
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Phone
User Guide
3. Press the
key > Save.
Related information
Turn on or turn off dialing from the lock screen, 61
Hide or display your phone number when you make calls
Your wireless network can override the option that you choose.
1. From the Home screen, press the
key.
2. Press the
key > Options > In-call Settings.
• To hide your phone number when you make calls, change the Restrict My Identity field to Always.
• To display your phone number when you make calls, change the Restrict My Identity field to Never.
• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My
Identity field to Network Determined.
3. Press the
key > Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or
passwords.
1. On the Home screen, click the application icon for an application that prompts you before you delete items.
2. Press the
key > Options.
3. If necessary, click General Options.
4. Clear the Confirm Delete checkbox.
5. Press the
key > Save.
Change how you answer or end calls with the holster
1. From the home screen, press the
key.
2. Press the
key > Options > In-call Settings.
• To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto
Answer Calls field to Out of Holster.
• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer
Calls field to Never.
• To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into
Holster.
• To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to
Never.
3. Press the
key > Save.
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User Guide
Phone
Change how you answer calls with a headset
If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your
smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
1. From the home screen, press the
key.
2. Press the
key > Options > In-call Settings.
• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset
Only).
• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.
3. Press the
key > Save.
Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your
wireless service provider.
1. From the Home screen, press the
key.
2. Press the
key > Status > Last Call or Total Calls > Clear Timer.
3. Press the
key > Save.
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate level
and frequency response to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode
1. From the Home screen, press the
key.
2. Press the
key > Options > Hearing Aid Mode.
3. Change the Mode Enabled field to Telecoil.
4. Press the
key > Save.
The H-T telecoil indicator appears at the top of the Home screen.
Related information
About hearing aid mode, 63
About TTY support
When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per
second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text
that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY
device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your smartphone,
visit www.shopblackberry.com.
63
Phone
User Guide
Turn on or turn off TTY support
1. From the Home screen, press the
2. Press the
key > Options > TTY.
3. Change the TTY field.
4. Press the
key > Save.
key.
A TTY indicator appears in the connections area at the top of the Home screen.
Related information
About TTY support, 63
Phone options, 61
Voice mail
About your voice mail greeting and voice mail password
Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might
differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check
your voice mail. For more information, contact your wireless service provider.
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the home screen.
1. From the home screen, press the
key.
2. Press the
key > Call Voice Mail.
Related information
I can't check my voice mail, 0
Change the voice mail access number and password
If a voice mail access number isn't already set on your BlackBerry smartphone, you can type the access number for a different
voice mail system.
Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the
password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voice
mail password, call your wireless service provider to get a new password.
1. From the home screen, press the
key.
2. Press the
key > Options > Voice Mail.
3. Type a voice mail access number and a password.
4. Press the
key > Save.
Related information
I can't check my voice mail, 0
64
User Guide
Phone
Change how many times your smartphone rings before the call goes to voice mail
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your
wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more
information, contact your wireless service provider.
Related information
I can't change the number of times that my smartphone rings, 0
65
Voice commands
User Guide
Voice commands
How to: Voice commands
Perform an action using a voice command
1. On the Home screen or in a folder, click the Voice Dialing icon.
2. After the beep, say a voice command.
Related information
I can't make calls using a voice command, 0
Change the options for voice prompts
After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts
might read out instructions that appear on the screen.
1. On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
• To turn off voice prompts, change the Audio Prompts field to No Prompts.
• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.
• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the
Audio Prompts field to Detailed Prompts.
3. Press the
key > Save.
Improve voice recognition
You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
1. On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. In the Voice Adaptation section, click Start.
4. Complete the instructions on the screen.
Available voice commands
Voice command
Description
"Call <contact name or phone number>"
Say this voice command to make a call. To perform this task with a Bluetooth enabled
device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled
device must support this feature and you must turn on Bluetooth technology. You
can't make calls to emergency numbers using voice commands.
66
Voice commands
User Guide
Voice command
Description
"Call <contact name> <phone number
type>"
Say this voice command to call a specific phone number for a contact that is in your
contact list. For example, if the contact has a work number and a mobile number,
you can say "call <contact name> work" to call the work number.
"Call extension <extension number>"
Say this voice command to dial an extension. To perform this task, you must set
options for dialing extensions. You can dial extensions only within your company.
"Check my phone number"
If you have multiple phone numbers associated with your BlackBerry smartphone,
say this voice command to check your active phone number.
"Check signal strength"
Say this voice command to check your wireless coverage level.
"Check network"
Say this voice command to check the wireless network that your smartphone is
connected to.
"Check battery"
Say this voice command to check the battery power level.
"Repeat"
Say this voice command to have the last voice prompt repeated to you.
"Cancel"
Say this voice command to close the voice dialing application.
Related information
Set options for dialing extensions, 57
Change the language for voice commands
When you change the language for voice commands, you change the language for voice prompts and the language that you
use to make a voice command.
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Language.
Change the Voice Dialing Language field.
Press the
key > Save.
Related information
My smartphone doesn't recognize names or numbers in voice commands, 0
Turn off choice lists for voice commands
If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you
with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best
match and dials the phone number automatically.
1. On the home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. Set the Choice Lists field to Always Off.
4. Press the
key > Save.
67
Messages
User Guide
Messages
How to: Messages application
Messages at a glance
Search for messages
You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email
application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service
or a BlackBerry Enterprise Server that supports this feature.
On the home screen, click the Messages icon.
• To search for messages based on the subject, highlight a message. Press the
key > Search by > Subject.
• To search for messages based on the sender, highlight a message. Press the
key > Search by > Sender.
• To perform an advanced search, press the
key > Search by > Advanced. Specify the search criteria. To save the
search criteria, press the
key > Save. Click Search.
• To search for messages using the criteria from your last advanced search, press the
key > Search by > Advanced.
Press the
key > Last.
Note: If you search for messages, your smartphone doesn't search attachments.
To stop a search, press the
Related information
68
key.
User Guide
Messages
Do more with your message search results, 227
Message search criteria, 226
Hide filed and sent messages from the Messages application
1. On the home screen, click the Messages icon.
2. Press the
key > Options > Message Display and Actions.
• To hide filed messages, select the Hide Filed Messages checkbox.
• To hide sent messages, select the Hide Sent Messages checkbox.
3. Press the
key > Save.
Show or hide messages from the Messages application
You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a
separate icon to appear on the home screen for text messages. Depending on your theme, a separate icon might already
appear by default.
1. On the home screen, click the Messages icon.
key > Options > Inbox Management.
2. Press the
• To hide messages from specific email accounts, in the Email Accounts section, clear the checkbox beside one or more
email accounts.
• To show text messages, in the Other Message Types section, select the Text Messages checkbox.
3. Press the
key > Save.
View or hide call logs in the Messages application
You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.
1. From the home screen, press the
key.
2. Press the
key > Options > Call Logs and Lists.
• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
3. Press the
key > Save.
Hide the new or unread message indicator
1. On the Home screen, click the Messages icon.
2. Press the
key > Options > Message Display and Actions.
• To hide the new message indicator, clear the Display New Message Indicator checkbox.
• To hide the unread message indicator, change the Display Message Count field to None.
3. Press the
key > Save.
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User Guide
Messages
Change how you group email messages
1. On the Home screen, click the Messages icon.
2. Press the
key > Display Style > Group by Subject or Single Messages.
Use color to differentiate work messages from other messages
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message Categorization.
3. In the Message Outline Colors section, do any of the following:
• To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server,
change the Enterprise Messages field.
• To set an outline color for your other messages, change the Other Messages field.
4. Press the
key > Save.
Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your
administrator.
Related information
Change the display color of PIN messages, 88
Set how long your smartphone stores messages
1.
2.
3.
4.
On the Home screen, click the Messages icon.
Press the
key > Options > Message Display and Actions.
Change the Days To Keep Messages field.
Press the
key > Save.
Related information
Some messages no longer appear on my smartphone, 0
Open a new message automatically when you remove your smartphone
from your holster
1.
2.
3.
4.
70
On the Home screen, click the Messages icon.
Press the
key > Options > Message Display and Actions.
Change the Auto Open Newest Message After Removing Device From Holster field.
key > Save.
Press the
User Guide
Messages
Turn off the delete message or read message prompt
1. On the home screen, click the Messages icon.
2. Press the
key > Options > Message Display and Actions.
• To turn off the delete message prompt, in the Actions section, clear the Confirm Delete checkbox.
• To turn off the read message prompt, in the Actions section, clear the Confirm Mark Prior Read checkbox.
3. Press the
key > Save.
Change options for spell check
1. On the home screen, click the Messages icon.
2. Press the
key > Options > Spell Check.
• To check spelling before sending your email, select the Spell Check Email Before Sending checkbox.
• To set the size of the word to check, click a number in the Minimum Sized Word To Check dialog box.
3. Press the
key > Save.
Email
How to: Email
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts
(for example, Windows Live Hotmail) or to create a new email address for your smartphone.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address
for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually, 72
71
User Guide
Messages
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or on your computer, you
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1. On the home screen, click the Messages icon.
2. Press the
key > Reconcile Now.
Related information
About synchronization and reconciliation, 138
Some characters in calendar entries don't appear correctly after synchronization, 0
Turn on or turn off wireless email reconciliation, 79
Change options for your personal email account
Depending on your wireless service provider, you might not be able to change some options for your personal email account.
You can change options for each personal email account that you added to your BlackBerry smartphone. You can create email
filters, synchronize your contacts, change your signature or display name, and more.
1. On the Home screen, click the Messages icon.
2. Press the
key > Options > Email Account Management.
3. Click the email account that you want to change options for.
For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under
Email Setup.
Compose and send an email
1.
2.
3.
4.
5.
On the home screen, click the Messages icon.
Press the
key > Compose Email.
In the To field, type an email address or a contact name.
Type a message.
Press the
key > Send.
Related information
Search for a contact, 147
Personal distribution lists, 151
I can't send messages, 32
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. Press the
key > Check Spelling.
2. Do any of the following:
• To accept the suggested spelling, click a word in the list that appears.
key.
• To ignore the suggested spelling, press the
72
Messages
User Guide
• To ignore all instances of the suggested spelling, press the
key > Ignore All.
• To add the word to the custom dictionary, press the
key > Add To Dictionary.
• To stop checking spelling, press the
key > Cancel Spell Check.
Related information
I can't check spelling, 0
Save a message
Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain
period of time.
On the home screen, click the Messages icon.
• To save an email or a PIN message, highlight an email or a PIN message. Press the
• To save a draft email, press the
key > Compose Email > Save Draft.
key > Save.
Related information
View saved messages, 74
Compose and send an email, 72
Blind carbon copy a contact
You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the
key > Add Bcc.
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the
key > Attach > Contact.
2. Find and highlight a contact.
3. Press the
key > Continue.
Related information
I can't attach a file to a text message, 0
Attach a file to an email
To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that
supports this feature. For more information, contact your administrator.
When you are composing an email, press the
key > Attach > File.
• To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file.
• To attach a file that is saved on your organization's network, press the
key > Go To. Find and click the file. If
necessary, type the credentials that you use to connect to your organization's network.
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Set the importance level for an email or a PIN message that you send
If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears
beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for
messages, the importance level will also be indicated to the recipient.
1. When you are composing an email or a PIN message, press the
2. Change the Importance field.
3. Press the
key > Save.
key > Options.
Viewing and replying to email
View saved messages
1. On the Home screen, click the Messages icon.
2. Press the
key > View Saved Messages.
View an address instead of a display name
In a message, press the
key > Show Address.
To view the display name again, press the
key > Show Name.
Reply to or forward an email or PIN message
key.
In a message, press the
• To reply to a message, click Reply or Reply to All.
• To forward a message, click Forward or Forward As.
Related information
I can't send messages, 32
Delete the original text from a reply message
When you are replying to a message, press the
key > Delete Original Text.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the Messages icon.
2. Highlight the message.
3. Press the
key > Delete.
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Resend a message
You cannot change a text message before you resend it.
In a sent message, press the
key.
• To change the message, click Edit. Change the message. Press the
• To change the recipients, click Edit. Highlight a contact. Press the
Press the
key > Send.
• To resend the message without changing it, click Resend.
key > Send.
key > Change Address. Click a new contact.
Related information
I can't send messages, 32
Change options for HTML email
1. On the home screen, click the Messages icon.
2. Press the
key > Options > Email Preferences.
3. In the HTML Email section, do any of the following:
• To view email in plain text format, clear the Enable HTML Email checkbox.
• To download images automatically in HTML email, select the Download Images Automatically checkbox.
• To turn off the prompt that appears before downloading images in HTML email, clear the Confirm External Image
Download checkbox.
4. Press the
key > Save.
Organizing your email inbox
Delete one or more messages
On the home screen, click the Messages icon.
• To delete a message, highlight the message. Press the
key > Delete.
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up
key > Delete Messages.
or down. Release the Shift key. Press the
• To delete all messages prior to a certain date, highlight a date field. Press the
key > Delete Prior > Delete.
• To delete a saved message, press the
key > View Saved Messages. Highlight the message. Press the
key >
Delete. If necessary, delete the message from your message inbox as well.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your
computer during email reconciliation.
Mark a message as read or unread
On the Home screen, click the Messages icon.
• To mark a message as read or unread, highlight the message. Press the
key > Mark Read or Mark Unread.
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• To mark all messages that are prior to a specific date as read, highlight a date field. Press the
Read.
Messages
key > Mark Prior
Add, change, or remove a flag
If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are
not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
When you are composing or viewing an email, press the
key.
• To add a flag, click Flag for Follow Up. Set the flag properties. Press the
key > Save.
• To change a flag, click Flag Properties. Change the flag properties. Press the
key > Save.
• To remove a flag, click Clear Flag.
Filter email by sender or subject
1.
2.
3.
4.
5.
6.
On the home screen, click the Messages icon.
Highlight an email.
Press the
key > Filter by > Sender or Subject.
Type a name for the email filter.
Set the email filter options.
Press the
key > Save.
Add, move, rename, or delete an email folder
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1.
2.
3.
4.
On the Home screen, click the Messages icon.
Press the
key > View Folder.
Highlight a folder.
Press the
key.
• To add a folder, click Add Folder.
• To move a folder, click Move Folder. Click the new location.
• To rename a folder, click Rename Folder.
• To delete a folder, click Delete Folder.
File an email
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1.
2.
3.
4.
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On the Home screen, click the Messages icon.
Highlight an email.
Press the
key > File.
Highlight a folder.
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5. Press the
key > File.
View filed messages
1. On the Home screen, click the Messages icon.
2. Press the
key > View Folder.
3. Click a folder.
Email filters
Create an email filter
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as
Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.
1.
2.
3.
4.
5.
6.
On the Home screen, click the Messages icon.
Press the
key > Options > Email Filters.
Press the
key > New.
Type a name for the email filter.
Set the email filter options.
Press the
key > Save.
Options for email filters
Option
Description
From
Specify one or more contacts or email addresses that the email
filter should search for in the From field of your email. Separate
multiple contacts or email addresses with a semicolon (;). To
specify that the email filter should search for all contacts or
email addresses that contain specific text, type the text and
use an asterisk (*) as a wildcard character to represent the rest
of the contact or email address.
Sent to
Specify one or more contacts or email addresses that the email
filter should search for in the Sent To field of your email.
Separate multiple contacts or email addresses with a
semicolon (;). To specify that the email filter should search for
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Option
Description
all contacts or email addresses that contain specific text, type
the text and use an asterisk (*) as a wildcard character to
represent the rest of the contact or email address.
Subject
Specify the text that the email filter should search for in the
Subject field of your email.
Message
Specify the text that the email filter should search for in the
body of your email.
Sent directly to me
Set whether the email filter applies to email that includes your
email address in the To field.
Cc to me
Set whether the email filter applies to email that includes your
email address in the Cc field.
Bcc to me
Set whether the email filter applies to email that includes your
email address in the Bcc field.
Importance
Set the importance level of email that the email filter applies
to.
Sensitivity
Set the sensitivity level of email that the email filter applies to.
Action
Set whether email that the email filter applies to is forwarded
to your BlackBerry smartphone. If email is forwarded, specify
whether it is forwarded with high importance or with the email
header only.
Turn on an email filter
1.
2.
3.
4.
On the Home screen, click the Messages icon.
Press the
key > Options > Email Filters.
Select the check box beside an email filter.
Press the
key > Save.
Change, prioritize, or delete an email filter
1.
2.
3.
4.
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On the Home screen, click the Messages icon.
Press the
key > Options > Email Filters.
Highlight an email filter.
Press the
key.
• To change an email filter, click Edit. Change the options for the email filter. Press the
• To prioritize an email filter, click Move. Click the new location.
key > Save.
User Guide
Messages
• To delete an email filter, click Delete.
Synchronizing email
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email
can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry
Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Turn on or turn off wireless email reconciliation
You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry smartphone.
1. On the home screen, click the Messages icon.
2. Press the
key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select or clear the Wireless Reconcile checkbox.
Empty the deleted items folder on your computer from your smartphone
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1.
2.
3.
4.
On the Home screen, click the Messages icon.
Press the
key > Options > Email Reconciliation.
If the Message Services field appears, set this field to the appropriate email account.
Press the
key > Purge Deleted Items.
Forward messages from a specific email folder to your smartphone
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the
key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
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4. Press the
key > Folder Redirection.
5. Select the checkbox beside an email folder.
6. Press the
key > Save.
Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email
application on your computer, appears on your BlackBerry smartphone.
Related information
Stop storing email sent from your computer on your smartphone, 80
Stop forwarding email to your smartphone, 80
Stop forwarding email to your smartphone
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1.
2.
3.
4.
5.
On the Home screen, click the Messages icon.
Press the
key > Options > Email Preferences.
If the Message Services field appears, set this field to the appropriate email account.
Clear the Send Email to Handheld checkbox.
Press the
key > Save.
To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.
Stop storing email sent from your computer on your smartphone
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1.
2.
3.
4.
5.
6.
On the home screen, click the Messages icon.
Press the
key > Options > Email Preferences.
If the Message Services field appears, set this field to the appropriate email account.
Press the
key > Folder Redirection.
Clear the checkbox beside the Sent Items folder.
Press the
key > Save.
Stop storing email sent from your smartphone on your computer
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1.
2.
3.
4.
80
On the home screen, click the Messages icon.
Press the
key > Options > Email Preferences.
If the Message Services field appears, set this field to the appropriate email account.
Clear the Save Copy In Sent Folder checkbox.
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User Guide
5. Press the
key > Save.
Google Mail
About Google Mail on your smartphone
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account)
to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related
messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own
custom labels, report spam, archive messages, and add stars to important email messages.
For more information about Google Mail, visit www.googlemail.com.
Add or remove a Google Mail star
You can mark an important Google Mail message or conversation with a star.
1. On the home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the
key.
• To add a star, click Add Star.
• To remove a star, click Remove Star.
Apply or remove a Google Mail label
You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox. If you
apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.
1. On the home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the
key > Labels.
• To apply a label, select the checkbox beside the label.
• To remove a label, clear the checkbox beside the label.
4. Press the
key > Save.
View Google Mail messages with a specific label
1. On the Home screen, click the Messages icon.
2. Press the
key > View Folder.
3. Click a label.
Create or delete a Google Mail label
1. On the Home screen, click the Messages icon.
2. Press the
key > Labels.
• To create a new label, click New Label. Type a label name. Click Save.
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• To delete a label, highlight a label. Press the
key > Delete.
Preview more of grouped email messages
To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by
subject.
1.
2.
3.
4.
On the Home screen, click the Messages icon.
Click Options > Message Display and Actions.
Change the Preview Length field.
Press the
key > Save.
Archive a Google Mail message or conversation
If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the
conversation.
1. On the Home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the
key > Archive > Yes.
Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be automatically
deleted from your smartphone after a certain period of time.
Move archived Google Mail messages to your message inbox
1.
2.
3.
4.
On the home screen, click the Messages icon.
Press the
key > View Folder > Archive.
Highlight a Google Mail message or conversation.
Press the
key > Move to Inbox.
Report spam sent to your Google Mail account
When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that
is part of a conversation, all of the messages in the conversation are also reported as spam.
1. On the home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the
key > Report Spam.
4. If necessary, click Yes.
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Text messages
How to: Text messages
About text messages
To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging.
Depending on your wireless service provider, this feature might not be supported.
Depending on the typing input language that you use to type your text messages, your messages might display to your
recipients differently than you expect.
Depending on your wireless service provider, you might also be able to send and receive the following media files in text
messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov.
If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages
using the first phone number that appears in the My Number field in the Phone application.
Compose and send a text message
The number of recipients that you can send a text message to depends on your wireless service provider.
1. On the home screen, click the Text Messages icon.
2. Press the
key > Compose Text Message.
3. In the To field, do one of the following:
• Type a contact name.
• Press the
key > Choose Contact. Click a contact.
• Type a phone number that can receive text messages (including the country code and area code). For languages with
key on the keyboard.
non-Latin characters, press the Alt key to type numbers. Press the
• If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.
4. Type a message.
5. Press the
key on the keyboard.
Related information
Personal distribution lists, 151
I can't send messages, 32
Attach a media file, contact card, appointment, or location to a text message
To attach a video, the video must be recorded in MMS mode.
1. When you're composing a text message, press the
2. Click an attachment type.
key > Attach.
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3. Click a file.
Related information
Change the video size and format, 115
I can't attach a file to a text message, 0
Save a media file from a text message
1.
2.
3.
4.
In a text message, open an attachment.
Press the
key.
Click Save <media type>.
Click Save.
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the
key > Attach > Contact.
2. Find and highlight a contact.
3. Press the
key > Continue.
Related information
I can't attach a file to a text message, 0
Reply to or forward a text message
You can't forward text messages that contain content that is copyright protected.
1. On the Home screen, click the Text Messages icon.
2. Highlight a message.
• To reply to a message, press the
key > Reply.
• To forward a message, press the
key > Forward.
Add an appointment to your calendar from a text message
1. In a text message, highlight an iCalendar attachment.
2. Press the
key > View Appointment.
3. Press the
key > Add To Calendar.
Delete the history from a text message
Do one of the following:
• To delete an individual message from the history, highlight the message. Press the
key > Delete Message.
• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the
key > Clear Conversation.
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• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press
the
key > Delete.
Cell broadcasting
About cell broadcasting
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all
BlackBerry smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a
specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell
broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular
weather forecasts while another might send traffic reports.
Turn on cell broadcasting
To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your
SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Depending on your wireless service provider and the wireless network that your smartphone is connected to, this feature
might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. Select the Enable Cell Broadcasting checkbox.
• If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel.
• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the
key > Add Channel. Type
the channel ID and a nickname. Click OK.
4. Select the checkbox beside a language.
5. Press the
key > Save.
To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify that
your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your
location.
Related information
I can't turn on cell broadcasting, 0
Stop receiving messages from a cell broadcast channel
Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates,
based on your location.
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Device > Advanced System Settings > Cell Broadcasting.
In the Channels section, highlight a cell broadcast channel.
Press the
key.
• To stop receiving messages from the cell broadcast channel, click Disable.
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• To delete the cell broadcast channel, click Delete Channel.
Rename a cell broadcast channel
1.
2.
3.
4.
5.
6.
7.
On the Home screen or in a folder, click the Options icon.
Click Device > Advanced System Settings > Cell Broadcasting.
In the Channels section, highlight a cell broadcast channel.
Press the
key > Set Nickname.
Type a name for the cell broadcast channel.
Click OK.
Press the
key > Save.
Emergency alert messages
About emergency alert messages
If your wireless service provider or administrator participates in CMAS, you might receive emergency alert messages in your
message inbox or your emergency alert message inbox on your BlackBerry smartphone. CMAS is an emergency alert network
that can send presidential, imminent threat to safety of life, and amber alert messages. Depending on your smartphone model
and wireless network, this feature might not be supported. For more information, contact your wireless service provider or
administrator.
Unsubscribe from emergency alert messages
You can't unsubscribe from presidential alert messages.
1. On the home screen, click the Messages icon.
2. Press the
key > Options > Emergency Alert Messages.
• To unsubscribe from imminent threat alert messages, clear the Imminent Threat Alert Messages checkbox.
• To unsubscribe from amber alert messages, clear the Amber Alert Messages checkbox.
Delete one or more messages
On the home screen, click the Messages icon.
• To delete a message, highlight the message. Press the
key > Delete.
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up
or down. Release the Shift key. Press the
key > Delete Messages.
• To delete all messages prior to a certain date, highlight a date field. Press the
key > Delete Prior > Delete.
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• To delete a saved message, press the
key > View Saved Messages. Highlight the message. Press the
Delete. If necessary, delete the message from your message inbox as well.
key >
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your
computer during email reconciliation.
Mark a message as read or unread
On the Home screen, click the Messages icon.
• To mark a message as read or unread, highlight the message. Press the
key > Mark Read or Mark Unread.
key > Mark Prior
• To mark all messages that are prior to a specific date as read, highlight a date field. Press the
Read.
PIN messages
How to: PIN messages
Find your PIN
Do one of the following:
• On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.
• If supported by your input language, in a message or memo, type mypin followed by a space.
Compose and send a PIN message
1. On the Home screen, click the Messages icon.
2. Press the
key > Compose Other > Compose PIN.
3. In the To field, do one of the following:
• Type a PIN. Press the
key on the keyboard.
• If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the
keyboard.
4. Type a message.
5. Press the
key > Send.
key on the
Related information
Personal distribution lists, 151
I can't send messages, 32
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Create a link for a PIN
You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.
When you are typing text, type pin: and the PIN.
Reply to or forward an email or PIN message
In a message, press the
key.
• To reply to a message, click Reply or Reply to All.
• To forward a message, click Forward or Forward As.
Related information
I can't send messages, 32
Set the importance level for an email or a PIN message that you send
If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears
beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for
messages, the importance level will also be indicated to the recipient.
1. When you are composing an email or a PIN message, press the
2. Change the Importance field.
3. Press the
key > Save.
key > Options.
Change the display color of PIN messages
1.
2.
3.
4.
On the home screen, click the Messages icon.
Press the
key > Options > Message Display and Actions.
To change the display color of PIN messages in your inbox, clear the Display PIN Messages in Red checkbox.
Press the
key > Save.
Attachments
How to: Attachments
About files and attachments
You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email
account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files
from your organization's network and save the files to your smartphone or attach them directly to email messages without
downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can
also rename, move, and delete files on your organization's network from your smartphone.
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To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go, that
are designed for use on BlackBerry smartphones.
Related information
Search for a file that is saved on your smartphone, 102
Search for a file that is saved on your organization's network, 102
Open and save an attachment
To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise
Server that supports this feature. For more information, contact your wireless service provider or administrator.
1.
2.
3.
4.
In a message, meeting invitation, or calendar entry, press the
key.
Click an attachment.
Click Documents To Go or Basic Viewer.
If you receive a notification that the file is large, do one of the following:
• Click Continue to open the document.
• Click Cancel to return to the email message.
5. Select a location.
6. Click Save or Cancel.
Related information
I can't turn on cell broadcasting, 0
Save a file or an attachment
To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise
Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry, or on a webpage, do one of the following:
• If there is only one attachment in a message or calendar entry, press the
key.
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the
• If you are downloading a file from a webpage, press the
key.
key.
2. Click Download Attachment or Download File.
3. Click the folder that you want to save the file or attachment in.
4. Click Save.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the
Cancel Download.
key >
Send a file
To send a video, the video must be recorded in MMS mode.
1. On the home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
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3. Press the
key > Send.
4. Click a message type.
5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
Change the video size and format, 115
I can't attach a file to a text message, 0
Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In a file, highlight a link.
2. Press the
key > Open Link or Retrieve.
To return to the file, press the
key.
Set font options for a file or an attachment
1. In a file or an attachment, press the
2. Change the font fields.
3. Press the
key > Save.
key > Options.
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the
key > Properties.
Related information
Hide a file or folder, 104
View a hidden file or folder, 104
Contact cards
About contact cards
A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as
attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also send contact
cards through the Contacts application using Bluetooth or NFC technology.
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1. When you are composing a message, press the
key > Attach > Contact.
2. Find and highlight a contact.
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3. Press the
key > Continue.
Related information
I can't attach a file to a text message, 0
Save a contact card from a message
If you receive a contact card in a message, you can save it so that the contact information is added to your contact list.
1.
2.
3.
4.
In a message, highlight a contact card.
Press the
key > View Attachment.
Press the
key.
Click one of the following items:
• Add to Contacts
• Update Contact
Security options for messages
Block incoming messages
If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN
messages from contacts within your organization, from contacts outside of your organization, or both.
When you block messages, you can set your smartphone to allow messages from specific contacts.
1. Do one of the following:
• To block all incoming email, PIN, or text messages, on the home screen or in a folder, click the Options icon. Click
Security > Firewall. Select the checkbox beside one or more message types.
• To block only text messages with attachments that are from an advertiser or unknown sender, on the home screen,
key > Options. In the MMS section, in the Message Filtering section,
click the Text Messages icon. Press the
select the Reject Anonymous Messages checkbox or the Reject Advertisements checkbox.
2. Press the
key > Save.
Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might contribute to
data usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone without
contributing to data usage by turning off email message forwarding or by using email message filters.
Related information
Reset a blocked message counter, 92
Allow messages from contacts in your contact list or allowed sender list
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. In the General section, if the Enable checkbox isn't selected, select it.
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4. In the Block Incoming Messages section, select one or more message types.
5. Select the Contacts checkbox or Specific Addresses, Phone Numbers, or PINs checkbox.
6. Press the
key > Save.
Add a contact to your allowed sender list
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
On the home screen or in a folder, click the Options icon.
Click Security > Firewall.
In the General section, if the Enable checkbox isn't selected, select it.
In the Block Incoming Messages section, select one or more message types.
In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs checkbox.
Click Add.
Press the
key.
Click one of the following menu items:
• Add Email Address
• Add Phone Number
• Add PIN
In the Enter new exception dialog box, type the contact information.
key on the keyboard.
Press the
Press the
key > Close.
Press the
key > Save.
Reset a blocked message counter
If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You
can set the blocked message counter back to zero.
1.
2.
3.
4.
92
On the Home screen or in a folder, click the Options icon.
Click Security > Firewall.
Highlight a message type.
Press the
> Reset Count or Reset All Counts.
User Guide
Messages
S/MIME and PGP protected messages
S/MIME and PGP protected message basics
About signing and encrypting messages
If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages
to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures
are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a
message using your private key, recipients use your public key to verify that the message is from you and that the message
hasn't been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’s
public key to encrypt the message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your
smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email and PIN messages.
1. When you are composing a message, change the Encoding field.
2. If necessary, change the Classification field.
Related information
Some signing and encryption options aren't available on my smartphone, 0
Encrypt an S/MIME or a PGP protected message with a passphrase
By default, your BlackBerry smartphone uses your certificate or PGP key to encrypt messages.
1. When composing a message, change the Encoding field to an option that uses encryption.
2. Press the
key > Options.
3. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption checkbox.
4. Press the
key > Save.
Using a secure method, let the recipient know what the passphrase is.
Attach a certificate or PGP key to a message
You can attach a certificate or PGP key to email and PIN messages.
1. When composing a message, press the
key > Attach > Certificates or PGP Keys.
2. Highlight a certificate or PGP key.
3. Press the
key > Continue.
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Download the certificate or PGP key used to sign or encrypt a message
If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry
smartphone, you can download the certificate or PGP key.
If you are enrolled with the PGP Universal Server, your smartphone might download the sender’s PGP key from the PGP
Universal Server automatically. You can't download the sender’s PGP key manually.
1.
2.
3.
4.
5.
6.
In a message, highlight the encryption indicator or a digital signature indicator.
Press the
key > Fetch Sender's Certificate or Fetch Sender's PGP Key.
Specify the search criteria.
Press the
key > Search.
Click a certificate or PGP key.
Click Add To Key Store.
Add a certificate or PGP key from a message
If you are enrolled with the PGP Universal Server, you can't add PGP keys from messages.
1. In a message, highlight a digital signature indicator.
2. Press the
key.
• To import the certificate or PGP key, click Import Certificate or Import PGP Key.
• To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key.
Add a certificate or PGP key from an attachment
If you are enrolled with the PGP Universal Server, you can't add PGP keys from attachments.
1. In a message, click the certificate or PGP key attachment at the end of the message.
2. Click Retrieve Certificate or Retrieve PGP Key.
3. Click the certificate or PGP key.
• To import the certificate or PGPkey, click Import Certificate or Import PGP Key.
• To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key
Related information
I can't open an attachment in an encrypted message, 0
Attachment indicators in S/MIME-protected messages
Indicator
Description
The message includes a certificate attachment.
The message includes multiple certificate attachments.
The message includes a certificate server attachment.
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Attachment indicators in PGP protected messages
Indicator
Description
The message includes a PGP key attachment.
The message includes multiple PGP key attachments.
The message includes a certificate server attachment.
Add connection information for a certificate server from a message
If you are enrolled with the PGP Universal Server, you can't add connection information for a certificate server from a message.
1. In a message, highlight the
2. Press the
indicator at the end of the message.
key > Import Server.
View the certificate used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the
key > View Sender's Certificate or View Encryption Certificate.
View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the
key > View Sender's PGP Key or View Encryption PGP Key.
View encryption information for a weakly encrypted message
1. In a weakly encrypted message, highlight the encryption status indicator.
2. Press the
key > Encryption Details.
S/MIME and PGP protected message status
Digital signature indicators for S/MIME-protected messages
Indicator
Description
Your BlackBerry smartphone verified the digital signature.
Your smartphone can't verify the digital signature.
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Indicator
Description
Your smartphone requires more data to verify the digital
signature.
Your smartphone trusts the certificate chain.
The sender’s email address doesn't match the email address
of the certificate subject, or the sender’s certificate is revoked,
isn't trusted, can't be verified, or isn't on your smartphone.
The certificate is weak, the certificate status isn't current, or
your smartphone requires more data to verify the trust status
of the certificate.
The sender’s certificate is expired.
Digital signature indicators for PGP protected messages
Indicator
Description
Your BlackBerry smartphone verified the digital signature.
Your smartphone can't verify the digital signature.
Your smartphone requires more data to verify the digital
signature.
Your smartphone trusts the sender’s PGP key.
The sender’s email address doesn't match the email address
in the key, or the sender’s PGP key is revoked, isn't trusted,
can't be verified, or isn't on your smartphone.
The key status isn't current, or your smartphone requires more
data to verify the trust status of the key.
The sender’s PGP key is expired.
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
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Indicator
Description
The message is strongly encrypted.
The message is weakly encrypted.
Check the status of a certificate or certificate chain
If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check
the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the
certificate chain.
1. In a message, highlight a digital signature indicator.
2. Press the Menu key.
3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.
S/MIME and PGP protected message options
Change your signing and encryption certificate or key
Your BlackBerry smartphone uses your certificate or PGP key to encrypt messages in the Sent Items folder and includes your
encryption certificate or PGP public key in messages that you send so that recipients can encrypt their reply messages.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. Change the Certificate fields or the Default Key field.
4. Press the
key > Save.
Related information
Some signing and encryption options aren't available on my smartphone, 0
Change options for downloading attachments in encrypted messages
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. Do one of the following:
• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to
Automatic.
• To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to
Manual.
• To prevent your BlackBerry smartphone from downloading attachments in encrypted messages, change the Encrypted
Attachment Support field to None.
4. Press the
key > Save.
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Change the default signing and encryption option
Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a
contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the
message history to suggest a signing and encryption option.
You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead.
However, if message classifications are turned on, the default signing and encryption option might not be able to be used
depending on the security requirements of a message's classification. For example, if your default signing and encryption
option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option is
set to Sign and Encrypt instead of the default signing and encryption option.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Default Encoding field.
• To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message Encoding
Suggestion field to Use Default Encoding.
• To use the signing and encryption option based on the message history, set the Outgoing Message Encoding
Suggestion field to Use Message History.
4. Press the
key > Save.
Related information
Some signing and encryption options aren't available on my smartphone, 0
About message classifications
If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this
feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of
security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the
message. Your administrator specifies the message classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject
line of the message and the full description for the classification in the body of the message. You can also view the abbreviation
and full description for the classification for a sent message in the Sent Items folder.
Change the default message classification
To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your
administrator must turn on message classifications.
Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that
you haven't sent a message to or received a message from previously. If you have sent a message to or received a message
from the contact previously, your smartphone tries to use the message classification that was used for the last message.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Default Classification field.
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4. Press the
key > Save.
Change the size of S/MIME or PGP indicators in messages
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > S/MIME or PGP.
In the General section, change the Message Viewer Icons field.
Press the
key > Save.
Change the encryption algorithms for S/MIME or PGP protected messages
If a message has multiple recipients, your BlackBerry smartphone uses the first encryption algorithm that's selected in the list
and that all recipients are known to support.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers.
4. Press the
key > Save.
Change when the prompt to enter your key store password in a signed or encrypted message
appears
You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used,
such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can turn off this
prompt or set the prompt to appear less often.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates or PGP keys.
3. Highlight a personal certificate or PGP key.
4. Press the
key > Change Security Level.
• To turn off the prompt to enter your key store password, set the security level to Low.
• To display the prompt only when the password isn't cached or the refresh rate for key store items is expired, set the
security level to Medium.
• To always display the prompt, set the security level to High.
5. Click OK.
Turn off the prompt that appears before an S/MIME or a PGP protected message is cut short
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > S/MIME or PGP.
In the General section, change the Truncation Mode field to Send Anyway or More All And Send.
Press the
key > Save.
To turn on the prompt again, change the Truncation Mode field to Prompt User.
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Turn off the prompt that appears when you use a certificate or PGP key that is not
recommended for use
1. On the home screen or in a folder, click the Options icon.
2. Click Security > S/MIME or PGP.
3. In the General section, clear the Warn About Problems With My Certificates checkbox or Warn About Problems With My
PGP Keys checkbox.
4. Press the
key > Save.
Request delivery notification for signed S/MIME-protected messages
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Security > S/MIME.
Select the Request S/MIME Receipts check box.
Press the
key > Save.
IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on
your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native
encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import
your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your computer must be
running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.
Encrypt a message using IBM Lotus Notes native encryption
1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.
2. If you are prompted, type your IBM Lotus Notes ID password.
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Files and attachments
Files and attachments
How to: Files
File basics
About files and attachments
You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email
account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files
from your organization's network and save the files to your smartphone or attach them directly to email messages without
downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can
also rename, move, and delete files on your organization's network from your smartphone.
To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go, that
are designed for use on BlackBerry smartphones.
Related information
Search for a file that is saved on your smartphone, 102
Search for a file that is saved on your organization's network, 102
Open and save an attachment
To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise
Server that supports this feature. For more information, contact your wireless service provider or administrator.
1.
2.
3.
4.
In a message, meeting invitation, or calendar entry, press the
key.
Click an attachment.
Click Documents To Go or Basic Viewer.
If you receive a notification that the file is large, do one of the following:
• Click Continue to open the document.
• Click Cancel to return to the email message.
5. Select a location.
6. Click Save or Cancel.
Related information
I can't turn on cell broadcasting, 0
Save a file or an attachment
To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise
Server that supports this feature. For more information, contact your wireless service provider or administrator.
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Files and attachments
1. In a message, in a calendar entry, or on a webpage, do one of the following:
• If there is only one attachment in a message or calendar entry, press the
key.
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the
• If you are downloading a file from a webpage, press the
key.
key.
2. Click Download Attachment or Download File.
3. Click the folder that you want to save the file or attachment in.
4. Click Save.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the
Cancel Download.
key >
Search for a file that is saved on your smartphone
1. On the Home screen, click the Media icon.
2. Press the
key > Explore.
3. Find the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
I cannot find files sent to me over a Bluetooth connection, 0
Search for a file that is saved on your organization's network, 102
About files and attachments, 88
Search for a file that is saved on your organization's network
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen or in a folder, click the Files icon.
2. In the Go To field, type the path for the file.
3. If necessary, type the credentials that you use to connect to your organization's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
Search for a file that is saved on your smartphone, 102
About files and attachments, 88
Send a file
To send a video, the video must be recorded in MMS mode.
1.
2.
3.
4.
102
On the home screen or in a folder, click the Media icon or Files icon.
Find and highlight a file.
Press the
key > Send.
Click a message type.
Files and attachments
User Guide
5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
Change the video size and format, 115
I can't attach a file to a text message, 0
Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In a file, highlight a link.
2. Press the
key > Open Link or Retrieve.
To return to the file, press the
key.
Set font options for a file or an attachment
1. In a file or an attachment, press the
2. Change the font fields.
3. Press the
key > Save.
key > Options.
Save a file from your organization's network to your smartphone
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format.
1. On the Home screen or in a folder, click the Files icon.
2. Find and highlight a file.
3. Press the
key > Copy.
4. Select a location to store the file.
5. Click a folder.
6. Press the
key > Paste.
Related information
Send a file, 89
Managing files and attachments
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the
key > Properties.
Related information
103
Files and attachments
User Guide
Hide a file or folder, 104
View a hidden file or folder, 104
Copy, move, rename, or delete a file
1. Do one of the following:
• On the Home screen or in a folder, click the Files icon.
• On the Home screen, click the Media icon. Press the
key > Explore.
2. Find and highlight a file.
3. Press the
key.
• To copy a file, click Copy. Navigate to a location. Click Paste.
• To move a file, click Cut. Navigate to a location. Click Paste.
• To rename a file, click Rename. Type a name for the file. Click Save.
• To delete a file, click Delete.
Related information
Transfer files between your smartphone and your computer, 20
Hide a file or folder
To view a file or folder after you hide it, you must remember the location of the file or folder.
1.
2.
3.
4.
5.
6.
On the Home screen, click the folder that contains the file or folder you want to hide.
Press the
key > Explore.
Find and highlight the file or folder you want to hide.
key > Properties.
Press the
Select the Hidden checkbox.
Click OK.
After you hide a file or folder, it is no longer visible on your BlackBerry smartphone.
Related information
View a hidden file or folder, 104
View a hidden file or folder
You can view files or folders that you hid.
1.
2.
3.
4.
On the Home screen, click the folder that contains the file or folder that you hid.
Press the
key > Explore.
Browse to the folder that contains the file or folder that you hid.
Press the
key > Show Hidden.
Related information
Hide a file or folder, 104
104
Files and attachments
User Guide
Open a password-protected .pdf file
To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise
Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a .pdf file, when the "Password protected document" message appears, press the
key.
2. Press the
key > Enter Password.
3. Type the password.
4. Press the
key on the keyboard.
key > Open Attachment or Download Attachment > Yes.
5. Press the
View tracked changes in a document
In a document, press the
key > Show Changes.
To hide tracked changes, press the
key > Hide Changes.
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents.
In a document, press the
key > Table of Contents.
To move to a specific heading, click a heading. Click Jump.
Move around a spreadsheet
key.
In a spreadsheet, press the
• To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the
key on the keyboard.
• To switch worksheets, click Next Sheet or Prev Sheet.
• To view a list of worksheets, click Table of Contents.
• To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.
View the content of a cell
In a spreadsheet, click a spreadsheet cell.
Change the size of a column
In a spreadsheet, do one of the following:
• To change the size of a column, click the column label. Click a size.
• To view all the text in a column, click the column label. Click Fit.
• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of
the spreadsheet. Click a size.
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Files and attachments
User Guide
• To change the column size for all spreadsheets, press the
key > Save.
the
key > Options. Change the Column Width field. Press
Set display options for a spreadsheet
1. In a spreadsheet, press the
key > Options.
• To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.
• To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.
2. Press the
key > Save.
Move around pages in a multipage .tif file
key.
In a multipage .tif file, press the
• To view a list of pages in a multipage .tif file, click Table of Contents.
• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.
• To switch pages in a multipage .tif file, click Next Page or Prev Page.
Switch presentation views
In a presentation, press the
key.
• To view text only, click View Text.
• To view text and slides, click View Both.
To view the presentation in its original format, click View Slides.
Switch slides
In a presentation, press the
key > Next Slide or Prev Slide.
Rotate or zoom in to or out from a slide
When viewing a presentation in slide view, press the
key.
• To rotate a slide, click Rotate.
• To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.
• To zoom back to the original slide size, press the
key > Fit to Screen.
Save a slide
1. When viewing a presentation in slide view, press the
2. Type a name for the file.
3. Click Save.
106
key > Save Slide.
User Guide
Media
Media
How to: Media
Media file basics
Play a media file
1. Do one of the following:
• On the home screen, click the Media icon. Click a media type. If necessary, click a category.
• On the home screen or in the Applications folder, click the Voice Notes icon.
2. Click a file.
3. If the media controls don't appear at the bottom of the screen, click the trackpad.
• To play a media file, click the icon.
• To pause a media file, click the icon.
• To stop a media file, click the icon.
• To move to the next media file, click the icon.
• To move to the previous media file or the beginning of the media file that's currently playing, click the icon.
• To fast-forward or rewind a file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the
progress bar again.
Related information
Supported audio and video file formats and extensions, 111
Supported picture file extensions, 112
Adjust the volume
•
•
•
To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.
To decrease the volume, press the Volume Down key on the right side of your smartphone.
To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.
If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they
can't hear you.
Related information
Mute a call, 51
Improve sound quality for media files, 108
Amplify the volume using the audio boost feature, 108
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User Guide
Amplify the volume using the audio boost feature
The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,
and videos.
1. Do one of the following:
key > Media Options.
• On the home screen, click the Media icon. Press the
• On the home screen or in the Applications folder, click the Voice Notes icon. Press the
key > Options.
2. Select the Audio Boost checkbox.
3. Read the warning on the screen and if you want to proceed, click Yes.
4. Press the
key > Save.
Improve sound quality for media files
Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media
files, you must be using stereo headphones with your smartphone.
1. Do one of the following:
• On the home screen, click the Media icon. Press the
key > Media Options.
• On the home screen or in the Applications folder, click the Voice Notes icon. Press the
key > Options.
2. Change the Headset Music EQ field.
3. Press the
key > Save.
Copy, move, rename, or delete a file
1. Do one of the following:
• On the Home screen or in a folder, click the Files icon.
• On the Home screen, click the Media icon. Press the
key > Explore.
2. Find and highlight a file.
3. Press the
key.
• To copy a file, click Copy. Navigate to a location. Click Paste.
• To move a file, click Cut. Navigate to a location. Click Paste.
• To rename a file, click Rename. Type a name for the file. Click Save.
• To delete a file, click Delete.
Related information
Transfer files between your smartphone and your computer, 20
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the
key > Properties.
Related information
108
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Hide a file or folder, 104
View a hidden file or folder, 104
Change the amount of time before the media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry smartphone.
1. On the Home screen, click the Media icon.
2. Press the
key > Media Options.
3. Change the Close Media Player When Inactive field.
Turn on or turn off audio and video shortcuts
By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video
files.
1. On the home screen, click the Media icon.
2. Press the
key > Media Options.
3. Select or clear the Allow Mute and Volume keys to control play, pause, and skip checkbox.
4. Press the
key > Save.
Related information
I can't use a shortcut, 0
Turn on or turn off media card support
When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This
might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your
media card.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Storage.
3. Select or clear the Media Card Support checkbox.
4. Press the
key > Save.
Sort media files
1. Do one of the following:
• To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video.
• To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture Library folder.
• To sort voice notes, on the home screen or in the Applications folder, click the Voice Notes icon. Highlight a voice note.
2. Press the
key > Sort by.
3. Click a sorting option.
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About transferring and synchronizing files
You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can use
Bluetooth technology to send files to or receive files from a Bluetooth enabled device.
If you want to manage and preserve the information or the encryption that's associated with your files when you synchronize
files between your smartphone and your computer, use the BlackBerry Desktop Software. To download BlackBerry Desktop
Manager, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. For
more information about synchronizing files, see the Help in the BlackBerry Desktop Software.
Related information
Transfer files between your smartphone and your computer, 20
Transfer files between your smartphone and your computer
1. Connect your BlackBerry smartphone to the computer using a USB cable.
2. In the dialog box that appears on your smartphone, select one of the following file transfer options:
• If you want to transfer most types of files, click USB Drive.
• If you want to synchronize media files that are protected with DRM, click Sync Media.
3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.
4. On your computer, do one of the following:
• Drag a file from a location on your computer to a folder on your smartphone.
• Drag a file from a folder on your smartphone to a location on your computer.
To view a file that you transferred to your smartphone, disconnect your smartphone from your computer and find the file.
Related information
About transferring and synchronizing files, 110
Send a file
To send a video, the video must be recorded in MMS mode.
1.
2.
3.
4.
5.
On the home screen or in a folder, click the Media icon or Files icon.
Find and highlight a file.
Press the
key > Send.
Click a message type.
If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
Change the video size and format, 115
I can't attach a file to a text message, 0
Receive a media file using Bluetooth technology
To perform this task, you must turn on Bluetooth® technology.
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Media
User Guide
When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen.
1. In the Accept connection request dialog box, click Yes.
2. In the Do you want to receive the incoming data dialog box, click Yes.
Your smartphone stores each received file in the folder that matches each file's type.
Supported audio and video file formats and extensions
Depending on your BlackBerry smartphone model and wireless network, some file extensions and file formats might not be
supported.
File extensions
Video file formats
Audio file formats
MP4
•
•
•
•
•
•
•
•
•
M4A
M4V
H.263
H.264
MPEG-4
3GP
3G2
AAC-LC
AAC+
eAAC+
AMR-NB
QCELP
EVRC
AVI
MPEG-4
MP3
ASF
•
•
•
WMA
Windows Media Video 9
VC-1
•
WMV
Windows Media Audio 9 and Windows
Media Audio 9 Professional
Windows Media Audio 10 and Windows
Media Audio 10 Professional
MP3
—
MP3
FLAC
—
FLAC
—
•
•
FLAC
Ogg Vorbis
—
•
•
•
AAC-LC
AAC+
eAAC+
—
AMR-NB
OGG
AAC
AMR
QCP
WAV
—
—
•
QCELP
•
EVRC
•
•
PCM
G711 U/A
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User Guide
File extensions
Video file formats
Audio file formats
•
MID
—
GSM 610
Wave Synthesizer
For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/
smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Related information
Supported picture file extensions, 112
Supported picture file extensions
Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported.
• BMP
• JPG
• GIF
• PNG
• TIF
• WBMP
For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/
smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Related information
Supported audio and video file formats and extensions, 111
Music
Related information
Transfer files between your smartphone and your computer, 20
Shuffle or repeat songs
1. On the home screen, click the Media icon > Music icon.
2. Do one of the following:
• To shuffle and play all of your songs, click Shuffle Songs.
• To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight the artist, album, genre, or
playlist. Press the
key > Shuffle.
• To repeat the song, playlist, album, or artist that is currently playing, press the
key > Repeat > Current Song,
Playlist, Album, or All Songs.
To stop shuffling songs, press the
112
key > Shuffle. To stop repeating songs, press the
key > Repeat > Off.
Media
User Guide
Create a standard or an automatic playlist
You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card.
You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the
criteria are automatically added to the playlist.
1. On the Home screen, click the Media icon > Music icon.
2. Click Playlists > New Playlist.
• To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.
• To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add
criteria for artists, albums, or genres.
3. Press the
key > Save.
Add the song that is playing to a playlist
1. When playing a song, press the
2. Click a playlist.
key > Add To Playlist.
Move or delete a song in a playlist
1.
2.
3.
4.
On the Home screen, click the Media icon > Music icon.
Click Playlists.
Click a standard playlist.
Highlight a song.
• To change the location of the song in the playlist, press the
key > Move. Navigate to a new location. Press the
key > Complete Move.
• To delete the song from the playlist, press the
key > Remove > OK.
5. Press the
key > Save.
Rename or delete a playlist
1.
2.
3.
4.
On the Home screen, click the Media icon > Music icon.
Click Playlists.
Highlight a playlist.
Press the
key.
• To rename the playlist, click Rename. Type a name for the playlist. Click OK.
• To delete the playlist, click Delete.
Videos
Related information
Transfer files between your smartphone and your computer, 20
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Media
User Guide
Change the thumbnail picture for a video
You can pause a video at any time and use the picture that appears on the paused screen as the video's thumbnail picture.
1.
2.
3.
4.
5.
On the home screen, click the Media icon > Videos icon.
Play a video.
If the media controls don't appear at the bottom of the screen, click the trackpad.
When the video shows the picture that you want to use as the thumbnail picture, click the
key > Set Video Thumbnail.
Press the
icon.
Display closed captions in videos
You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
1. On the Home screen, click the Media icon.
2. Press the
key > Media Options.
3. Select the Display Closed Captions checkbox.
4. If necessary, change the Appearance field, Position field, and Font Scale field.
5. Press the
key > Save.
Keep backlighting on when you play a video
By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media
options so that backlighting stays on when you play a video.
1. On the home screen, click the Media icon.
2. Press the
key > Media Options.
3. Clear the Turn Off Auto Backlighting checkbox.
4. Press the
key > Save.
To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox.
Video camera
Depending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or video
camera features might not be available.
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording
Pause recording
Send video
Rename video
Delete video
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Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry smartphone.
1. On the Home screen, click the Media icon > Video Camera icon.
2. To start recording, click the record icon.
3. To pause recording, click the pause icon.
Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when
video recording is paused.
Turn on or turn off video lighting
In low lighting conditions, the video light can improve the quality of videos that you record.
1. On the Home screen, click the Media icon > Video Camera icon.
2. Press the
key > Options.
3. Select or clear the Video Light checkbox.
4. Press the
key > Save.
Turn on or turn off auto focus
1. On the home screen, click the Media icon > Video Camera icon.
2. Press the
key.
3. Select or clear the Auto focus option.
Change the video camera scene mode
You can change the scene mode in the video camera to optimize the settings for different environments.
1. On the Home screen, click the Media icon > Video Camera icon.
2. Press the
key > Options.
3. Change the Scene Mode field.
4. Press the
key > Save.
Change the video size and format
The larger the video, the more storage space the video requires.
1. On the Home screen, click the Media icon > Video Camera icon.
2. Press the
key > Options.
3. Change the Video Format field.
4. Press the
key > Save.
Related information
View properties for a file, 90
115
User Guide
Media
Reduce blurriness in the videos that you take
The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are
recording a video.
1. On the Home screen, click the Media icon > Video Camera icon.
2. Press the
key > Options.
3. Select the Image Stabilization checkbox.
4. Press the
key > Save.
Change the location for storing videos that you take
1.
2.
3.
4.
5.
On the home screen, click the Media icon > Video Camera icon.
Press the
key > Options.
If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field.
Change the Folder field.
Press the
key > Save.
Camera
Depending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or video
camera features might not be available.
Camera at a glance
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Media
User Guide
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures
Geotagging is turned on
Geotagging is turned off
Take another picture
Flash is turned on
Flash is turned off
Automatic flash mode
Scene mode
Take a picture
1. On the home screen, click the Camera icon.
2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.
3. Press the Right Convenience key.
The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at
the bottom of the screen.
Related information
Turn off digital zoom for the camera, 118
Change the flash setting for pictures that you take
1. On the Home screen, click the Camera icon.
2. To switch between flash settings, click the flash icon at the bottom of the screen.
When you close the camera, the flash setting is saved.
Change the camera scene mode
You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene
modes are available on the camera.
1. On the Home screen, click the Camera icon.
2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.
3. Select a scene mode.
When you close the camera, the scene mode is saved.
Change the size of pictures that you take
The larger the picture is, the more storage space the picture requires.
1. On the Home screen, click the Camera icon.
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2. Press the
key > Options.
3. Change the Image Size field.
4. Press the
key > Save.
Related information
View properties for a file, 90
Geotag pictures that you take
The geotag option in the camera records the geographical information of the location in which you take a picture.
1. On the Home screen, click the Camera icon.
2. Click the geotag icon at the bottom of the screen.
The geotag information can be viewed in the properties of the picture file.
Turn off digital zoom for the camera
1.
2.
3.
4.
On the Home screen, click the Camera icon.
Press the
key > Options.
Clear the Digital Zoom check box.
Press the
key > Save.
Reduce blurriness in the pictures that you take
The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a
picture.
1. On the Home screen, click the Camera icon.
2. Press the
key > Options.
3. Select the Image Stabilization check box.
4. Press the
key > Save.
Change the review duration of the pictures that you take
You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another
picture right away.
1. On the Home screen, click the Camera icon.
2. Press the
key > Options.
• To change the review duration, change the Picture Review field to a time.
• To keep the picture on the screen after you take it until you press the
key, change the Picture Review field to
Hold.
• To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off.
3. Press the
key > Save.
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Change when the camera warns you about the number of pictures remaining
A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the
number of remaining pictures in the Storage section of the Options screen.
1.
2.
3.
4.
On the Home screen, click the Camera icon.
Press the
key > Options.
Change the Warn when pictures remaining drops to field.
Press the
key > Save.
Change the location for storing pictures that you take
To perform this task you must have a media card inserted in your BlackBerry smartphone.
1.
2.
3.
4.
On the home screen, click the Camera icon.
Press the
key > Options.
Change the Store Pictures field.
Press the
key > Save.
Pictures
Related information
Transfer files between your smartphone and your computer, 20
Pictures at a glance
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Media
User Guide
Use a picture as your smartphone wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the
key > Set As Wallpaper.
Related information
My display changed, 0
Zoom, pan, or rotate a picture
In a picture, do one of the following:
• To zoom in to the picture, click the trackpad.
• To zoom out from the picture, press the
key.
• To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.
• To rotate the picture, press the
key > Rotate.
Related information
I receive an error message after I rotate a picture, 0
Save a picture from a text message or a webpage
You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card.
1. Open a picture attachment in a text message or highlight a picture on a webpage.
2. Press the
key > Save Image > Save.
View pictures as a slide show
A slide show displays all the pictures in a category or folder in sequence.
1. On the Home screen, click the Media icon > Pictures icon.
2. Click a category.
3. Press the
key > View Slide Show.
To close the slide show, press the
key.
Change your slide show options
1. On the Home screen, click the Media icon.
2. Press the
key > Media Options.
• To change the number of seconds between slides in a slide show, change the Slide Show Interval field.
• To change the type of slide transition used, change the Slide Show Transition field.
3. Press the
key > Save.
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View pictures in list view or thumbnail view
1.
2.
3.
4.
On the home screen, click the Media icon > Pictures icon.
Click a category.
Press the
key > View.
Click a view.
Organize pictures by date or folder
1. On the Home screen, click the Media icon > Pictures icon.
2. Press the
key > View by Date or View by Folder.
Create a picture folder
1.
2.
3.
4.
5.
On the home screen, click the Media icon > Pictures icon.
Press the
key > Add Folder.
If necessary, change the location that the folder is created in.
Type a name for the folder.
Click OK.
Voice notes
Related information
Transfer files between your smartphone and your computer, 20
Record a voice note
1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon.
2. Click the record icon.
3. Do any of the following:
• To pause recording, click the pause icon. To resume recording, click the record icon.
• To stop recording, click the pause icon. Click the stop icon.
Note: When you stop recording a voice note, the voice note is automatically saved.
121
Ring tones, sounds, and alerts
User Guide
Ring tones, sounds, and alerts
How to: Ring tones, sounds, and alerts
Icons for sound and alert profiles
The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the
icon to switch to a different sound profile or to change notification options. For example, you can change the volume or ring
tone for certain profiles or add a custom profile.
Normal profile
Phone Calls Only profile
Loud profile
Custom profile
Medium profile
Silent profile
Vibrate Only profile
All Alerts Off profile
About ring tones, sounds, and alerts
The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of
phone calls, messages, reminders, and browser content.
Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls
Only. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example,
when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only
profile is automatically updated. If you don't want specific settings for a preloaded profile to update automatically when you
change the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.
Related information
Icons for sound and alert profiles, 122
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED,
and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
122
Ring tones, sounds, and alerts
User Guide
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the
key > Save.
Related information
I can't change the number of times that my smartphone rings, 0
Add or delete a contact alert, 123
Icons for sound and alert profiles, 122
Add or delete a custom sound profile
In addition to the preloaded sound profiles, you can create your own custom sound profiles.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile.
3. In the Name field, type a name for the profile.
4. Click the item that you want to change.
5. Change the ring tone, notifier, or reminder information.
6. Press the
key > Save.
To delete a custom sound profile, highlight the profile. Press the
key > Delete.
Related information
Add or delete a contact alert, 123
Icons for sound and alert profiles, 122
Add or delete a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or
groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring
tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring
tone or alert, you can select the All Alerts Off profile.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7. Press the
key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the
key > Delete.
123
Ring tones, sounds, and alerts
User Guide
Related information
Icons for sound and alert profiles, 122
Silence your smartphone
1. On the home screen, click your Sound and Alert Profiles icon.
2. Do one of the following:
• To receive flashing LED alerts only, click the
• To receive vibrate alerts only, click the
icon.
icon.
• To turn off all alerts, including contact alerts, click the
icon.
When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry smartphone.
Related information
Silence the alarm, 155
Turn on key tones, 169
Turn on or turn off trackpad sounds, 164
Icons for sound and alert profiles, 122
Flashing LED
The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.
Flashing LED color
Description
Green
You're in a wireless coverage area. You can turn on or turn off
this notification.
Blue
Your smartphone is connected to a Bluetooth enabled device.
You can turn on or turn off this notification.
Red
A new message has arrived and your selected profile is set to
notify you using the flashing LED. If you're using your
smartphone with a smart card, your smartphone is accessing
data on the smart card.
Amber
The battery power level for your smartphone is low, or your
smartphone is turned off and is charging. You can't turn off
the notification for the low battery power level. The
notification for charging turns off when you turn on your
smartphone. If your smartphone is turned off, the LED changes
to a solid green color when the battery is fully charged.
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Ring tones, sounds, and alerts
Related information
Turn on flashing LED notification for wireless coverage, 174
Turn off or turn on the Bluetooth connection notification, 210
Change alarm notification options
1.
2.
3.
4.
On the Home screen or in the Applications folder, click the Clock icon.
Press the
key > Options.
In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
key > Save.
Press the
Turn on or turn off event sounds
Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low,
and when you connect or disconnect a USB cable or accessory to or from your smartphone.
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Event Sounds field.
4. Press the
key > Save.
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User Guide
Browser
How to: Browser
Browser at a glance
126
Browser
Browser
User Guide
Browser basics
Browsing the Internet
Browse the Internet
For more information on the charges associated with using the browser, contact your wireless service provider.
1. On the home screen, click the Browser icon.
2. In the address bar, type a web address or search terms.
3. Press the
key on the keyboard.
To stop loading a webpage, press the
key > Stop.
Related information
No browser is available on my smartphone, 0
Zoom in to or out from a webpage
key > Zoom.
On a webpage, press the
• To zoom in, on the trackpad, slide your finger up.
• To zoom out, on the trackpad, slide your finger down.
To turn off zoom mode, press the
key.
Open, close, or switch between tabs
With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a link in
a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the more
memory your smartphone uses.
Do one of the following:
• To open a new tab, in the browser, press the
key > Tabs. Click the New Tab icon.
• To open a new tab for a link on a webpage, highlight the link. Press the
key > Open Link in New Tab.
• To switch between tabs, in the browser, press the
key > Tabs. Click a tab.
• To close a tab, in the browser, press the
key > Tabs. Highlight a tab. Click the icon.
Related information
I can't open a new tab, 0
Turn on browser shortcuts
1. On the home screen, click the Browser icon.
2. Press the
key > Options.
3. In the General section, select the Enable Keyboard Shortcuts checkbox.
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4. Press the
key > Save.
Related information
Browser shortcuts, 46
Search for text in a message, in a file, or on a webpage
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a webpage, press the
2. Type the text.
3. Press the
key on the keyboard.
To search for the next instance of the text, press the
key > Find or Find on Page.
key > Find Next or Find Next on Page.
View your browser history
1. On the home screen, click the Browser icon.
2. Scroll to the History section.
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,
podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the
key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
Move back, move forward, or refresh a webpage
On a webpage, press the
key.
• To move back or forward a webpage, click Back or Forward.
• To refresh a webpage, click Refresh.
Return to the browser home page
To perform this task, you must have a browser home page set on your BlackBerry smartphone.
1. On a webpage, press the
2. Click Home.
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Close the browser
1. On a webpage, press the
2. Click Close.
key.
Playing media files, viewing pictures, and downloading files
View a full picture on a webpage
1. On a webpage, highlight or pause on a picture.
2. Press the
key > View Image.
• To zoom in to or out from the picture, press the
• To stop zooming, press the
key > End Zoom.
• To return the picture to its original size, press the
key > Zoom.
key.
Play a media file on a webpage
1. On a webpage, click a media file.
2. Click Open.
Related information
Supported audio and video file formats and extensions, 111
I cannot play a song or video on a web page, 0
Open, play, or download a file from a webpage
You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the
progress of your downloads.
On a webpage, click the file that you want to open, play, or download.
• To open or play the file, click Open.
• To download the file, in the Save dialog box, click Yes.
Copying and sending web addresses
Copy an address for a web page, link, or picture
Do any of the following:
• To copy an address for a web page, press the
key > Copy Page Address.
• To copy an address for a link, pause on or highlight a link. Press the
key > Copy Link.
• To copy an address for a picture, pause on or highlight a picture. Press the
key > Copy Image Link.
To paste the address, press the
key > Paste.
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Send a web address, link, or picture
1. On the home screen, click the Browser icon.
• To send a web address for a webpage that is in your bookmark folder or browser history, highlight a webpage.
• To send a different web address, browse to a webpage.
• To send a link or picture from a webpage, highlight a link or picture.
key > Send Page Address, Send Link, or Send Image Link.
2. Press the
3. Click a message type.
To return to the browser after you send the message, press the
key.
Send a link or picture from a webpage
1. On a webpage, pause on or highlight a link or picture.
2. Press the
key > Send Link or Send Image Link.
3. Click a message type.
To return to the browser after you send the message, press the
key.
Browser bookmarks
About bookmarks for webpages
You can bookmark webpages that you visit frequently. When you bookmark a webpage, you can set whether you want the
browser to check the webpage for updates periodically. Bookmarks that have been updated since the last time you visited
them appear in italic.
Bookmark a webpage
1.
2.
3.
4.
On a webpage, press the
key > Add to Bookmarks.
In the Title field, type a name for the bookmark.
In the Folder field, click the folder that you want the bookmark to appear in.
Click Add.
Change or delete a bookmark for a webpage
You might not be able to change or delete bookmarks added by your wireless service provider.
1. On the home screen, click the Browser icon.
2. Click Bookmarks.
3. Highlight a bookmark.
4. Press the
key.
• To change a bookmark, click Edit. Change the bookmark. Press the
key. Click Save.
• To delete a bookmark, click Delete.
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Send a bookmark for a webpage
1.
2.
3.
4.
5.
On the home screen, click the Browser icon.
Press the
key > Bookmarks.
Highlight a bookmark.
Press the
key > Send Link.
Click a message type.
To return to the browser after you send the message, press the
key.
Move a bookmark for a webpage
1.
2.
3.
4.
5.
On the Home screen, click the Browser icon.
key > Bookmarks.
Press the
Highlight a bookmark.
Press the
key > Move.
Click the new location.
Add, rename, or delete a bookmark folder for webpages
1.
2.
3.
4.
On the home screen, click the Browser icon.
Press the
key > Bookmarks.
Highlight a bookmark folder.
Press the
key.
• To add a bookmark folder, click Add Subfolder.
• To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the
keyboard.
• To delete a bookmark folder, click Delete Folder.
key on the
Browser options
Change your browser home page or start page
1. On the home screen, click the Browser icon.
2. Press the
key > Options.
3. In the General section, do one of the following:
• To change the browser home page, in the Home Page field, type a web address.
• To use your browser home page as the start page when you first open the browser, change the Start Page field to
Home Page.
4. Press the
key > Save.
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Change the font size for text on webpages
1.
2.
3.
4.
On the home screen, click the Browser icon.
Press the
key > Options.
In the Web Content section, change the Default Font Size field.
Press the
key > Save.
Change your default search engine
Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you
search the Internet using the search icon on the Home screen.
1. On the Home screen, click the Browser icon.
2. Press the
key > Options.
3. In the General section, click Manage Search Engines.
4. Click a search engine.
Related information
Add a search engine from a website, 132
Add a search engine from a website
You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are
changing your default search engine.
On the Home screen, click the Browser icon.
• To add a search engine from a link on a website, browse to the website. Click the link. Click Add.
• To add a search engine from a website that doesn't provide a link, press the
key. If New Search Engine appears in
the menu, click New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't
support this feature.
Set the character encoding for all webpages
By default, your BlackBerry smartphone uses the optimal character encoding for a webpage.
1. On the home screen, click the Browser icon.
2. Press the
key > Options.
3. In the Web Content section, change the Default text encoding field.
4. Press the
key > Save.
Stop loading images or playing embedded media files on webpages
1. On the home screen, click the Browser icon.
2. Press the
key > Options.
3. In the Web Content section, do one of the following:
• To stop loading images on webpages, clear the Load Images checkbox.
• To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox.
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4. Press the
key > Save.
Stop blocking pop-ups on webpages
1. On the home screen, click the Browser icon.
2. Press the
key > Options.
3. In the Web Content section, clear the Block Popups checkbox.
Receive a prompt before you close the browser or stream media from the Internet
1. On the Home screen, click the Browser icon.
2. Press the
key > Options.
3. In the General section, below Prompt Before, do one of the following:
• To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the
Closing Tabs on Exit checkbox.
• To receive a prompt confirming that you want to close the browser after you press the
key, select the Closing
Browser on Escape checkbox.
• To receive a prompt before your BlackBerry smartphone uses your wireless service provider's browser portal to stream
media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox.
4. Press the
key > Save.
Related information
I receive a prompt to switch networks when I stream a song or video, 0
Delete browsing information
Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete
password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the
browser cache.
1. On the Home screen, click the Browser icon.
2. Press the
key > Options.
3. In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsing
information that you want to delete.
4. Click Clear Now.
Turn off cookies in the browser
1.
2.
3.
4.
On the Home screen, click the Browser icon.
Press the
key > Options.
In the Privacy & Security section, clear the Accept Cookies check box.
Press the
key > Save.
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Turn off JavaScript support
JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the
browser to provide JavaScript features, you can turn off JavaScript support.
1. On the home screen, click the Browser icon.
2. Press the
key > Options.
3. In the Web Content section, clear the Enable JavaScript checkbox.
4. Press the
key > Save.
Turn on geolocation in the browser
If you turn on geolocation in the browser, some websites might be able to determine your approximate location.
1. On the Home screen, click the Browser icon.
2. Press the
key > Options.
3. In the Privacy & Security section, select the Enable Geolocation check box.
4. Press the
key > Save.
When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website
check box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options.
Browser security
About TLS
The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet
through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is
encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using
SSL or TLS. To increase security, you can set up TLS for HTTP connections between your smartphone and the BlackBerry
Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry
Enterprise Server.
Browser security options
If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options.
If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be
affected.
Option
Description
Permit SSL 3.0
Specify whether your browser accepts SSL connections. If you do not select this
option, your browser allows only TLS connections.
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Option
Description
Permit Insecure Renegotiation
Specify whether your browser accepts connections to servers that allow insecure
renegotation. If you do not select this option, you might not be able to access some
websites.
Encryption Strength
Specify whether your browser only accepts and sends data that is encrypted using
128-bit encryption. To accept and send only data that is encrypted using 128-bit
encryption, change this field to Strong Only. To accept and send data that is
encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow
Weak.
Digest Strength
Specify whether your browser accepts data with weak digest algorithms or accepts
only data with strong digest algorithms. The stronger the digest algorithm is, the
more secure your browsing experience is. To accept data with weak digest
algorithms, change this field to Allow Weak. To accept only data with strong digest
algorithms, change this field to Strong Only. To be prompted to accept data with
weak digest algorithms, change this field to Prompt. Depending on the options that
your administrator sets, you might not be able to change this option.
Server Exceptions
View a list of servers that have certificate problems you have accepted. To stop
permitting a connection to a website with a certificate problem, highlight the server
key > Delete.
exception. Press the
Related information
Manage browser security, 135
Manage browser security
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > TLS.
Set the security options.
Press the
key > Save.
Related information
Browser security options, 134
Add a trusted content server
If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to
accelerate the authentication process when you are authenticating with a content server.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > TLS.
3. In the Proxy TLS section, highlight the Trusted Servers field.
4. Press the
key > Add Host.
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5. Type the web address for the content server.
6. Click OK.
7. Press the
key > Save.
Add or change a website that is associated with a certificate
To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website,
the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You
can manually add or change a website that is associated with a certificate.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > TLS.
• To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the
key >
Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that is
associated with the website. Click OK.
• To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item. Press
key > Edit. Change the certificate. Click OK.
the
3. Press the
key > Save.
Browser push
About browser push
Browser push is designed to push information from a web application to your BlackBerry smartphone as the information
becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your
smartphone receives an update, a new browser push message might appear in the messages application or an icon on the
Home screen might change to indicate that new information is available. The web application might also push updated
information to your browser cache without notifying you. If information is pushed to your browser cache, the information is
available on your smartphone even when your smartphone is not connected to the wireless network. Web applications that
use browser push automatically push updates to your smartphone, unless you turn off browser push.
Your smartphone supports different types of browser push messages. Service loading messages and service indication
messages include updated information. Other browser push messages include messages that appear in your browser cache.
Browser push options
Option
Description
Process MDS
Set whether your BlackBerry smartphone accepts browser push messages from the BlackBerry
Enterprise Server or the BlackBerry Internet Service.
MDS Hosts
Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server
instances or BlackBerry Internet Services.
Process SMSC
Set whether your smartphone accepts push messages that are SMS-based.
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Option
Description
SMSC Hosts
Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser
push messages from a specific SMSC host, type the phone number for the SMSC host.
Process IP
Set whether your smartphone accepts browser push messages that web applications send through
a WAP gateway.
IP Hosts
Set which WAP gateways your smartphone accepts browser push messages from. To accept
browser push messages from a specific IP host, type the IP address for the WAP gateway.
Turn off browser push
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Device > Advanced System Settings > Browser Push.
Clear the Enable Push checkbox.
Press the
key > Save.
RSS feeds
For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social
key > Help.
Feeds icon. Press the
About RSS feeds
You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites. You
can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can
stay current with your social networks and view your RSS feeds in one location.
Add an RSS feed from the browser
1.
2.
3.
4.
5.
In the browser, on a webpage with an RSS feed, press the
Click Subscribe to RSS Feed.
Select the checkbox beside each feed that you want to add.
Click Subscribe.
Click OK.
key.
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Calendar
Calendar
How to: Calendar
Synchronizing calendar
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and
memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on
your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages
should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages
in the email application on your computer should be reflected on your smartphone.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email
can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry
Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Reconcile email over the wireless network manually, 72
Some characters in calendar entries don't appear correctly after synchronization, 0
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry
smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry
Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
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About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and
in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
1.
2.
3.
4.
In the Contacts application, Calendar application, Tasks application, or MemoPad, press the
If necessary, click a calendar or contact list.
Select the Wireless Synchronization checkbox.
Press the
key > Save.
key > Options.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For
more information, see the Help in the BlackBerry Desktop Software.
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the
BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization,
see the Help in the BlackBerry Desktop Software.
Calendar basics
Switch calendar views
You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all
your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments,
meetings, and free time in a list.
1. On the Home screen, click the Calendar icon.
2. Press the
key > View.
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3. Click a view.
Go to a specific date in the calendar
1. On the Home screen, click the Calendar icon.
2. Press the
key.
• To move to a specific date, click Go To Date.
• To move to the current date, click Go To Today.
Schedule a meeting or an appointment
To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature.
1. On the Home screen, click the Calendar icon.
2. Press the
key > New Appointment.
3. Type the meeting or appointment information.
• To invite a participant to a meeting, press the
key > Invite Attendee. Click a participant.
4. Do one of the following:
• To send the meeting invitation to the participants that you invited, press the
• To save an appointment, press the
key > Save.
key > Send.
Related information
Turn off your smartphone, 219
I can't schedule appointments that span multiple days, 0
I can't set some fields when scheduling appointments, 0
Set an alarm in the calendar
You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change
your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the
Clock application, changes to the alarm tone settings will affect the alarms in both applications.
1.
2.
3.
4.
5.
On the Home screen, click the Calendar icon.
Press the
key > New Alarm.
Type the alarm information.
If you want the alarm to recur, change the Recurrence field.
Press the
key > Save.
Switch calendars
If your BlackBerry smartphone is associated with multiple email accounts, you might have multiple calendars on your
smartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and meetings in
each calendar. For more information, contact your wireless service provider.
1. On the Home screen, click the Calendar icon.
2. Press the
key > Select Calendar.
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3. Click a calendar.
Meetings
Schedule a meeting or an appointment
To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature.
1. On the Home screen, click the Calendar icon.
2. Press the
key > New Appointment.
3. Type the meeting or appointment information.
• To invite a participant to a meeting, press the
key > Invite Attendee. Click a participant.
4. Do one of the following:
• To send the meeting invitation to the participants that you invited, press the
• To save an appointment, press the
key > Save.
key > Send.
Related information
Turn off your smartphone, 219
I can't schedule appointments that span multiple days, 0
I can't set some fields when scheduling appointments, 0
Delete an appointment, meeting, or alarm
1. On the Home screen, click the Calendar icon.
2. Highlight an appointment, meeting, or alarm.
3. Press the
key > Delete.
Respond to a meeting invitation
1. In a meeting invitation, press the
key.
2. Click Accept, Tentative, or Decline.
3. If you declined a delegated meeting invitation, do one of the following:
• To decline the meeting, click Decline.
• To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.
4. Do one of the following:
• To send the response without adding comments, click Send Response.
• To add a comment to your response, click Add Comments. Type a comment. Press the
key > Send.
Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deleted
from the email application on your computer.
View your calendar when responding to a meeting
In a meeting invitation, press the
key > View Calendar.
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To return to the meeting invitation, press the
key.
Check availability of meeting participants
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
You can only check availability of meeting participants in your organization.
In a meeting or meeting invitation, below the list of meeting participants, click View Availability.
• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available
Time.
• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative),
press the
key > Show Legend.
Change the list of participants for a meeting
To perform this task, you must be the meeting organizer.
1.
2.
3.
4.
In a meeting, in the Accepted or Declined field, highlight a contact.
Press the
key.
Click Invite Attendee, Change Attendee, or Remove Attendee.
Press the
key > Save.
Forward a meeting invitation
To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise
Server that supports this feature. For more information, contact your wireless service provider or administrator.
If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.
In a meeting or a meeting invitation, press the
key > Forward.
Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the
recipient's response.
Delegate a meeting invitation
To perform this task, you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry
Enterprise Server that supports this feature.
If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You
might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
1. In a meeting invitation, press the
key > Delegate.
2. Click a contact.
• To send the response without adding comments, click Send Response.
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• To add a comment to your response, click Add Comments. Type a comment. Press the
key > Send.
Send an email to all meeting participants
In a meeting, meeting invitation, or meeting response, press the
key > Email All Attendees.
Calendar options
Change how the calendar is displayed
1. On the Home screen, click the Calendar icon.
2. Press the
key > Options > Calendar Display and Actions.
• To change the default view, change the Initial View field.
• To change the start and end time for days, change the Start Of Day field and End Of Day fields.
• To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.
• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.
3. Press the
key > Save.
Change options for reminders
1. On the Home screen, click the Calendar icon.
2. Press the
key > Options > Calendar Display and Actions.
• To change the snooze time for reminders, change the Snooze field.
• To change the default reminder time for calendar entries, change the Default Reminder field.
3. Press the
key > Save.
Related information
Turn off your smartphone, 219
Change options for multiple calendars
1. On the Home screen, click the Calendar icon.
2. Press the
key > Options.
3. Click a calendar.
• To change the color that is used for appointments from the calendar, change the Appointment Color field.
• To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.
4. Press the
key > Save.
Change the default calendar
Changing the default calendar changes the email address that meeting invites are sent from.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
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3. Change the Calendar (CICAL) field.
4. Press the
key > Save.
Change how long your smartphone stores calendar entries
1.
2.
3.
4.
On the Home screen, click the Calendar icon.
Press the
key > Options > Calendar Display and Actions.
Change the Keep Appointments field.
Press the
key > Save.
Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set.
Show tasks in the calendar
1.
2.
3.
4.
On the Home screen, click the Calendar icon.
Press the
key > Options > Calendar Display and Actions.
Select the Show Tasks check box.
Press the
key > Save.
Conference call meetings
About conference calls
You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service
has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your
smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the
conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't
have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can
create a conference call by calling other contacts and joining the calls together.
Related information
Conference call meetings, 144
Create a conference call meeting from your smartphone
To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call
meeting on behalf of another person from your computer.
1. In a meeting, select the Conference call checkbox.
2. Type the information for the conference call.
3. Press the
key > Save.
144
Calendar
User Guide
Create a conference call meeting from your computer
To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For
information about creating meetings on behalf of another person, see the documentation for the email application on your
computer.
You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the
conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the
Join Now option, if their smartphone supports this feature.
1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not
include spaces.
2. Type a lowercase x. Do not include spaces before or after the x.
3. Type the participant access code. Type a space after the participant access code.
4. Type CCM: and the moderator conference call bridge number. Do not include spaces.
5. Type a lowercase x. Do not include spaces before or after the x.
6. Type the moderator access code. Type a space after the moderator access code.
Example
If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and
the participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.
Enter a conference call meeting
Do one of the following:
• In a meeting notification, click Join Now.
• In the calendar, highlight the meeting. Press the
key > Join Now.
Related information
I can't enter a conference call with the Join Now option, 0
Save your conference call information
You can save your conference call information so that it is added to the conference call fields automatically when you create a
conference call meeting from your BlackBerry smartphone.
1. On the Home screen, click the Calendar icon.
2. Press the
key > Options > Conference Calling.
3. Type your conference call information.
4. Press the
key > Save.
145
Contacts
User Guide
Contacts
How to: Contacts
Contact basics
Add a contact
Do one of the following:
• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen,
click New Contact. Type the contact information. Press the
key > Save.
• To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the
key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the
key > Save.
Create a custom contact field
Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a
custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all
your contacts.
1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.
2. Click a field.
3. To change the name of the field, place the cursor in the field. Press the
key > Change Field Name.
4. Type a name for the field. Press the
key on the keyboard.
5. Type the information that you want to add to the custom field.
6. Press the
key > Save.
You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your
computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software.
Add a pause or a wait to a phone number
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After
dialing the main phone number, your BlackBerry smartphone either pauses before dialing the additional numbers (pause) or
prompts you to type them (wait).
1.
2.
3.
4.
146
After you type the main part of a phone number in a phone number field, press the
Click Add Pause or Add Wait.
Type the additional numbers.
Press the
key > Save.
key.
User Guide
Contacts
Change or delete a contact
Do one of the following:
• To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the
key > Edit.
key > Save.
Change the contact information. Press the
• To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar
entry, highlight the information you want to add to a contact. Press the
key > Add to Contacts > Add to Existing
Contact. Click a contact. If necessary, add contact information. Press the
key > Save.
• To delete a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the
key > Delete.
Search for a contact
You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be
able to search for contacts in your organization's contact list.
1. On the home screen, click the Contacts icon.
• To search for a contact in your contact list, type all or part of a contact's name.
• To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name.
Click OK.
2. Highlight a contact.
3. Press the
key.
• To view information for a contact, click View.
• To add a contact from your organization's contact list to your contact list, click Add to Contacts.
• To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.
• To view the next 20 matches in your organization's contact list, click Get More Results.
• To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.
• To delete the search results after you have searched your organization's contact list, click Delete Lookup.
• To start a new search when you are searching your organization's contact list, click Lookup.
Related information
Change how contact names appear in Remote Lookup results, 153
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
key > Attach > Contact.
1. When you are composing a message, press the
2. Find and highlight a contact.
3. Press the
key > Continue.
Related information
I can't attach a file to a text message, 0
147
Contacts
User Guide
Send contact cards using Bluetooth technology
Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone.
1. On the home screen, click the Contacts icon.
2. Click a contact.
3. Press the
key > Send Contact Card > Send Using Bluetooth.
Add a contact picture for caller ID
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the
key > Edit.
4. Press the
key > Add Picture.
5. Find, highlight, and click a picture.
6. If necessary, move the crop box to the portion of the picture that you want to use.
7. Press the
key > Crop & Save.
8. Press the
key > Save.
Related information
My contact pictures keep changing, 0
Change or delete a contact picture
1.
2.
3.
4.
On the Home screen, click the Contacts icon.
Highlight a contact.
Press the
key > Edit.
Highlight the contact picture.
• To change the contact picture, press the
Picture.
• To delete the contact picture, press the
5. Press the
key > Replace Picture. Highlight a picture. Press the
key > Select
> Delete Picture.
key > Save.
Related information
My contact pictures keep changing, 0
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that
appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus
Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes
with the task in Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application
are made in all applications.
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Contacts
User Guide
Categorize a contact, task, or memo
1. When you are creating or changing a contact, task, or memo, press the
2. Select the check box beside a category.
3. Press the
key > Save.
key > Categories.
To remove a category from a contact, task, or memo, clear the check box beside the category.
Create a category for contacts, tasks, or memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
2. Press the
key > Filter.
3. Press the
key > New.
4. Type a name for the category.
5. Press the
key on the keyboard.
To delete a category, highlight the category. Press the
key > Delete.
Synchronizing contacts
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and
memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on
your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages
should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages
in the email application on your computer should be reflected on your smartphone.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email
can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry
Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Reconcile email over the wireless network manually, 72
Some characters in calendar entries don't appear correctly after synchronization, 0
149
Contacts
User Guide
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
1.
2.
3.
4.
In the Contacts application, Calendar application, Tasks application, or MemoPad, press the
If necessary, click a calendar or contact list.
Select the Wireless Synchronization checkbox.
Press the
key > Save.
key > Options.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For
more information, see the Help in the BlackBerry Desktop Software.
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry
smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry
Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and
in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
150
User Guide
Contacts
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the
BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization,
see the Help in the BlackBerry Desktop Software.
Personal distribution lists
Create a personal distribution list
You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution
lists that you create on your BlackBerry smartphone do not appear in the email application on your computer.
1.
2.
3.
4.
5.
6.
7.
On the Home screen, click the Contacts icon.
Press the
key > New Group.
Type a name for the personal distribution list.
Press the
key > Add Member.
Click a contact.
To add another contact, repeat steps 4 to 5.
Press the
key > Save Group.
Change or delete a personal distribution list
1. On the Home screen, click the Contacts icon.
2. Highlight a personal distribution list.
3. Press the
key.
• To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete
Member. Press the
key > Save Group.
• To delete a personal distribution list, click Delete Group > Delete.
Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.
Multiple contact lists
About multiple contact lists
If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on
your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you
might be able to view your work contact list and your personal contact list on your smartphone. For more information, contact
your wireless service provider.
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User Guide
Contacts
View a different contact list
1. On the Home screen, click the Contacts icon.
2. Press the
key > Select Contacts.
3. Click a contact list.
Change the default contact list
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Device > Advanced System Settings > Default Services.
Change the Contact List (SYNC) field.
Press the
key > Save.
Contact list options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or
passwords.
1. On the Home screen, click the application icon for an application that prompts you before you delete items.
2. Press the
key > Options.
3. If necessary, click General Options.
4. Clear the Confirm Delete checkbox.
5. Press the
key > Save.
Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
3. Change the Global Name Display field.
4. Press the
key > Save.
View the number of contacts stored on your smartphone
1. On the Home screen, click the Contacts icon.
2. Press the
key > Options.
3. Click a contact list.
The Number of Entries field displays the number of contacts that are stored in the contact list.
Sort contacts or tasks
1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.
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User Guide
2.
3.
4.
5.
Contacts
Press the
key > Options.
If necessary, click General Options.
Change the Sort By field.
Press the
key > Save.
Change how contact names appear in Remote Lookup results
By default, when you search for a contact in your organization's contact list, the contact's display name will appear in the
search results. You can choose to display a contact's first and last names instead.
1. On the home screen, click the Contacts icon.
2. Press the
key > Options.
3. Click Contact Display and Actions.
4. Clear the Show Display Name checkbox.
5. Press the
key > Save.
153
User Guide
Clock
Clock
How to: Clock
Set the date and time
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the
key > Set Time.
• To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note
that you must be connected to the wireless network.
• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field.
Change the time or date. Click OK.
3. Do any of the following:
• To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone
field to Prompt.
• To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto
Update Time Zone field to On.
4. Press the
key > Save.
Related information
The time on my smartphone isn't correct, 0
Display a second time zone on the clock
You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your
current location and the time in your home time zone.
1.
2.
3.
4.
On the Home screen or in the Applications folder, click the Clock icon.
Press the
key > Options.
Change the Home Time Zone field.
Press the
key > Save.
Related information
The time on my smartphone isn't correct, 0
Change the clock face
You can set a different clock face for the clock, stopwatch and timer.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the
key > Options.
3. Change the Clock Face field, Stopwatch Face field or Timer Face field.
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Clock
User Guide
4. Press the
key > Save.
Change what appears on the screen when your smartphone is charging
1.
2.
3.
4.
On the Home screen or in the Applications folder, click the Clock icon.
Press the
key > Options.
Change the When Charging field.
Press the
key > Save.
Turn on the alarm
1.
2.
3.
4.
On the Home screen or in the Applications folder, click the Clock icon.
Press the
key > Set Alarm.
On the trackpad, slide your finger up or down to highlight On or Weekdays.
Click the trackpad.
At the top of the Home screen, a clock indicator appears.
To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar
application.
Related information
Turn off your smartphone, 219
Set an alarm in the calendar, 140
Silence the alarm
•
•
If snooze is not turned on, click Dismiss.
If snooze is turned on, click Snooze.
Change alarm notification options
1.
2.
3.
4.
On the Home screen or in the Applications folder, click the Clock icon.
Press the
key > Options.
In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
Press the
key > Save.
Set options for bedside clock mode
You can set which sounds or notifications are turned off when bedside clock mode is on.
1. On the home screen or in the Applications folder, click the Clock icon.
2. Press the
key > Options.
3. In the Bedside Mode section, do any of the following:
• To turn off the flashing LED notification, select the Disable LED checkbox.
155
Clock
User Guide
• To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or
messages, select the Disable Radio checkbox.
• To dim the screen, select the Dim Screen checkbox.
• To use a different sound profile, change the Sound Profile field.
4. Press the
key > Save.
Turn on bedside clock mode
You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or
messages.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the
key > Enter Bedside Mode.
To turn off bedside clock mode, press the
key.
Use the stopwatch
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the
key > Stopwatch.
3. Click the start/stop icon.
• To record lap times, click the lap icon.
• To stop timing, click the start/stop icon again.
• To send the results in a message, press the
key > Send Results. Click a message type.
Use the timer
1.
2.
3.
4.
5.
On the Home screen or in the Applications folder, click the Clock icon.
Press the
key > Timer.
Press the
key > Set Timer.
Set the time.
Click OK.
• To start or stop the timer, click the start/stop icon.
• To reset the timer, click the reset icon.
The timer continues to count down after you exit the Clock application.
Change timer notification options
1.
2.
3.
4.
156
On the Home screen or in the Applications folder, click the Clock icon.
Press the
key > Options.
In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.
key > Save.
Press the
Tasks and memos
User Guide
Tasks and memos
Create a task or memo
You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the
calendar.
1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.
• To create a task in the Calendar application, press the
key > New. Type the task title and fill in the details, such as
the due date and recurrence.
• To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due date
and recurrence.
• To create a memo, click New Memo. Type a title and the memo.
2. Press the
key > Save.
Send a task or memo
1.
2.
3.
4.
On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
Highlight a task or memo.
Press the
key > Forward As.
Click a message type.
Change or delete a task or memo
On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
• To change the task or memo, click it. Change the task or memo information. Press the
• To delete the task or memo, highlight it. Press the
key > Delete.
key > Save.
Change the status of a task
1. On the Home screen or in the Applications folder, click the Tasks icon.
2. Highlight a task.
3. Press the
key.
• To mark the task as complete, click Mark Completed.
• To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the
key > Save.
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User Guide
Tasks and memos
Hide completed tasks
1. On the Home screen or in the Applications folder, click the Tasks icon.
2. Press the
key > Hide Completed.
Show tasks in the calendar
1.
2.
3.
4.
On the Home screen, click the Calendar icon.
Press the
key > Options > Calendar Display and Actions.
Select the Show Tasks check box.
Press the
key > Save.
Synchronizing tasks and memos
About synchronization and reconciliation
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and
memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on
your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages
should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages
in the email application on your computer should be reflected on your smartphone.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email
can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry
Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Reconcile email over the wireless network manually, 72
Some characters in calendar entries don't appear correctly after synchronization, 0
158
User Guide
Tasks and memos
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
1.
2.
3.
4.
In the Contacts application, Calendar application, Tasks application, or MemoPad, press the
If necessary, click a calendar or contact list.
Select the Wireless Synchronization checkbox.
Press the
key > Save.
key > Options.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For
more information, see the Help in the BlackBerry Desktop Software.
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry
smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry
Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and
in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
159
Tasks and memos
User Guide
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the
BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization,
see the Help in the BlackBerry Desktop Software.
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that
appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus
Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes
with the task in Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application
are made in all applications.
Categorize a contact, task, or memo
1. When you are creating or changing a contact, task, or memo, press the
2. Select the check box beside a category.
3. Press the
key > Save.
key > Categories.
To remove a category from a contact, task, or memo, clear the check box beside the category.
Create a category for contacts, tasks, or memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
2. Press the
key > Filter.
3. Press the
key > New.
4. Type a name for the category.
5. Press the
key on the keyboard.
To delete a category, highlight the category. Press the
160
key > Delete.
User Guide
Tasks and memos
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or
passwords.
1. On the Home screen, click the application icon for an application that prompts you before you delete items.
2. Press the
key > Options.
3. If necessary, click General Options.
4. Clear the Confirm Delete checkbox.
5. Press the
key > Save.
161
Typing
User Guide
Typing
How to: Typing
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock)
Multi-tap mode
NUM lock (number lock)
Current input language
Alt mode
Typing basics
Copy and paste at a glance
Highlight, cut, copy, or paste text
1. Press and hold the
key.
• To highlight text character by character, on the trackpad, slide your finger left or right.
• To highlight text line by line, on the trackpad, slide your finger up or down.
2. Press the
key.
3. Click Cut or Copy.
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4. Place the cursor where you want to insert the cut or copied text.
5. Press the
key > Paste.
Type a symbol
Press the
key. Type the letter that appears below the symbol.
Type a special character or letter with an accent
Clear text from a field
In a field that you typed text into, press the
key > Clear Field.
Typing input methods
About typing input methods
The typing input method that you use determines how you type. For example, if you're using the predictive input method, your
BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.
The language that you're typing in determines the typing input methods that are available. If you're typing in a language that
has multiple typing input methods, you can switch between typing input methods when you're typing. When you're typing in
certain fields such as password fields, your smartphone might automatically switch your typing input method.
Change options for typing input methods
1.
2.
3.
4.
5.
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Typing.
For a keyboard, click Advanced Style Options.
Change the options.
Press the
key > Save.
Related information
I have no Advanced Style Options, 0
Change your typing style
You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Language > Typing.
3. For a keyboard, do one of the following:
• To turn off all typing assistance, change the Style field to Direct.
• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.
4. Press the
key > Save.
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Related information
I have no Advanced Style Options, 0
Type text using the predictive input method
When you are typing text, do any of the following:
• To select the highlighted suggestion and start typing a new word, press the
• To select the highlighted suggestion and continue typing, click the word.
• To ignore the suggestions, keep typing.
key on the keyboard.
Find more information about typing in other languages
You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit
www.blackberry.com/go/docs and search for the Typing Guide in your language.
Turn on or turn off trackpad sounds
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Trackpad Sensitivity.
Select or clear the Audible Roll checkbox.
Press the
key > Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity
level.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Language > Trackpad Sensitivity.
3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4. Press the
key > Save.
Set the touch screen sensitivity
You can set how sensitive the screen is to your touch.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Touchscreen Sensitivity.
• If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.
• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen
to open a pop-up menu, change the Hover Period field to a faster speed.
3. Press the
key > Save.
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Typing
Set the cursor speed
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Typing and Language > Keyboard.
Change the Key Rate field.
Press the
key > Save.
Custom dictionary
Add, change, or delete a word in the custom dictionary
You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Language > Custom Dictionary.
• To add a word to the custom dictionary, press the
key > New. Type a word or letter combination. Press the
key on the keyboard.
• To change a word in the custom dictionary, press the
key > Edit. Change the word. Press the
key on the
keyboard.
• To delete a word from the custom dictionary, highlight the word. Press the
key > Delete.
Stop adding items automatically to the custom dictionary
1.
2.
3.
4.
5.
6.
7.
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Typing.
For a keyboard, click Advanced Style Options.
Clear the Typing checkbox.
Clear the Names checkbox.
Change the Email field to Off.
Press the
key > Save.
Related information
I have no Advanced Style Options, 0
Word substitution
Depending on the display language that you use, this feature might not be supported.
About word substitution
Word substitution is designed to replace specific text that you type with preloaded word substitution entries. If you type text
that can be replaced with a word substitution entry, the text changes after you press the Space key.
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Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word
substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for
abbreviations. For example, you might create a word substitution entry that replaces ttyl with talk to you later.
Related information
Change or delete a word substitution entry, 166
Create a word substitution entry, 166
Undo a word substitution change
If the word substitution feature changes a word that you don't want to change, you can undo the change.
When you're typing, press the
key twice.
Turn off word substitution
1.
2.
3.
4.
5.
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Typing.
For a keyboard, click Advanced Style Options.
Clear the Spelling checkbox.
Press the
key > Save.
Related information
I have no Advanced Style Options, 0
Create a word substitution entry
1.
2.
3.
4.
5.
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Word Substitution.
Press the
key > New.
In the Replace field, type the text to replace.
In the With field, do one of the following:
• Type replacement text.
• To insert a macro (for example, the current date or time), press the
key > Insert Macro.
6. Do one of the following:
• To capitalize the entry exactly as you typed it, change the Using field to Specified Case.
• To capitalize the entry according to the context, change the Using field to SmartCase.
7. In the Language field, change the language.
8. Press the
key > Save.
Change or delete a word substitution entry
1.
2.
3.
4.
166
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Word Substitution.
Highlight a word substitution entry.
Press the
key.
Typing
User Guide
• To change the word substitution entry, click Edit. Change the entry. Press the
• To delete the word substitution entry, click Delete.
key > Save.
Spelling checker
You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English,
French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, or
Turkish.
Stop displaying spelling suggestions in the list that appears when you type
By default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling suggestions,
when available, appear in bold in the list that appears when you type.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Typing.
3. For a keyboard, click Advanced Style Options.
4. Clear the Spelling checkbox.
5. Press the
key > Save.
Related information
I have no Advanced Style Options, 0
Change options for checking spelling
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might
not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check
spelling automatically before you send an email.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Language > Spell Check.
3. Change one or more options.
4. Press the
key > Save.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. Press the
key > Check Spelling.
2. Do any of the following:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the
key.
• To ignore all instances of the suggested spelling, press the
key > Ignore All.
• To add the word to the custom dictionary, press the
key > Add To Dictionary.
• To stop checking spelling, press the
key > Cancel Spell Check.
Related information
I can't check spelling, 0
167
Keyboard
User Guide
Keyboard
How to: Keyboard
Lock or unlock your smartphone
You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you
have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Do one of the following:
• To lock the keyboard and screen, press the Lock key on the top of your smartphone.
• To unlock the keyboard and screen, press the Lock key again.
• To lock your smartphone with a password, on the home screen or in a folder, click the
• To unlock your smartphone, enter your password. Press the
icon.
key on the keyboard.
Related information
Set or change your smartphone password, 232
Important keys, 7
Assign an application to a convenience key
Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you
might not be able to change the application that is assigned to a convenience key.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Convenience Key.
3. Change the Convenience Key Opens field.
4. Press the
key > Save.
Change the default currency symbol
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Keyboard.
Change the Currency Key field.
Press the
key > Save.
Set the cursor speed
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Language > Keyboard.
3. Change the Key Rate field.
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4. Press the
key > Save.
Turn on key tones
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Keyboard.
Select the Key Tone checkbox.
Press the
key > Save.
Turn on or turn off trackpad sounds
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Trackpad Sensitivity.
Select or clear the Audible Roll checkbox.
Press the
key > Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity
level.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Language > Trackpad Sensitivity.
3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4. Press the
key > Save.
Set the touch screen sensitivity
You can set how sensitive the screen is to your touch.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Touchscreen Sensitivity.
• If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.
• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen
to open a pop-up menu, change the Hover Period field to a faster speed.
3. Press the
key > Save.
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User Guide
Language
Language
How to: Language
About typing input languages
You can set a typing input language to use when you type. The typing input language can be different from the display
language. For example, you might use your BlackBerry smartphone in French, but type messages in English.
When you set a typing input language, Word Substitution and other typing options change to the selected language.
Add a language to your smartphone
You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To
download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the
appropriate option for your computer.
Connect your smartphone to your computer and open the BlackBerry Desktop Software.
For more information about adding typing input and display languages, see the Help in the BlackBerry Desktop Software.
Related information
I can't find a display language on my smartphone, 0
Delete a language from your smartphone
You can delete typing input or display languages that you don't use to increase the amount of storage space available on your
BlackBerry smartphone.
1. On the home screen, click the Setup icon.
2. Click Languages and Input Methods.
3. Under Manage Languages and Input Methods, select the languages you want to keep.
4. Click Update.
Any languages that you don't select are deleted from your smartphone.
Change an input or display language
In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the
language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop
Software. For more information, see the Help in the BlackBerry Desktop Software .
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Language.
3. For each field, in the drop-down list, click the language that you want to use.
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4. Press the
key > Save.
Related information
Add a language to your smartphone, 170
Use a shortcut for switching typing input languages
When you use a shortcut to switch languages, your smartphone allows you to switch between the languages that you have set
in the Input Language field.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Language.
• To switch the typing input language by holding the
key and pressing the
key, change the Shortcut Keys
field to Alt-Enter.
• To switch the typing input language by holding the
key and pressing the
key, change the Shortcut Keys
field to Shift-Space.
3. Press the
key > Save.
To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None.
Change which languages appear when you switch input languages
1.
2.
3.
4.
5.
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Language.
Beside Input Language, click Manage.
Select or clear the checkbox beside a language.
Click Save.
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User Guide
Screen display
Screen display
How to: Screen display
Use a picture as your smartphone wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the
key > Set As Wallpaper.
Related information
My display changed, 0
Set options for backlighting
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Do any of the following:
• To change the brightness of the backlight for the screen, change the Backlight Brightness field.
• To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change
the Backlight Timeout field.
• To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight checkbox.
4. Press the
key > Save.
Related information
The screen turns off, 33
Change the display font
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Display > Screen Display.
Change the font fields.
Press the
key > Save.
Related information
Use grayscale or reverse contrast for the screen display, 175
Screen display, 172
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Screen display
User Guide
Organizing applications on the Home screen
About organizing application icons
Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons,
they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All
Icons from the Home screen menu.
You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete
folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.
You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device
Software updates.
On the home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the
key > Hide Icon. If the icon appears in other panels, you
can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the
key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the
key > Unhide Icon.
• To hide the
icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the
key > Hide.
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press
key > Show All.
the
Related information
My display changed, 0
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the
key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1. On the home screen, press the
key > Options.
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Screen display
2. Change the Downloads Folder field.
3. Press the
key > Save.
Add, rename, or delete a folder on the home screen
On the home screen, do one of the following:
• To add a folder, press the
key > Add Folder. Type a name for the folder. Click Add.
• To rename a folder, highlight a folder. Press the
key > Edit Folder. Type a name for the folder. Click Save.
key > Delete.
• To delete a folder, highlight a folder. Press the
Add a message that appears when your smartphone is locked
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Display > Message on Lock Screen.
Type the text that you want to appear on the screen when your smartphone is locked.
Press the
key > Save.
Related information
Lock or unlock your smartphone, 22
Set the touch screen sensitivity
You can set how sensitive the screen is to your touch.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Touchscreen Sensitivity.
• If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.
• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen
to open a pop-up menu, change the Hover Period field to a faster speed.
3. Press the
key > Save.
Turn off pop-up menus
You can stop pop-up menus from appearing when you touch and hold your finger on the screen.
1. On the home screen or in a folder, click the Options icon.
2. Click Typing and Language > Touchscreen Sensitivity.
3. Clear the Open Pop-up Menu on Touch-hold checkbox.
4. Press the
key > Save.
Turn on flashing LED notification for wireless coverage
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Select the LED Coverage Indicator checkbox.
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User Guide
4. Press the
key > Save.
When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.
Use grayscale or reverse contrast for the screen display
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
• To use grayscale for the screen display, change the Color Contrast field to Greyscale.
• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
3. Press the
key > Save.
Themes
About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes
how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You
might also be able to download themes from the BlackBerry App World.
Change themes
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Display > Screen Display.
In the Theme section, click a theme.
Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
About downloading apps with the BlackBerry App World, 20
My display changed, 0
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User Guide
GPS technology
GPS technology
Depending on your wireless service provider, this feature might not be supported.
How to: GPS technology
Depending on your wireless service provider, this feature might not be supported.
Turn off location aiding or location data
Location aiding and location data, if available for your BlackBerry smartphone, improve the performance of GPS technology,
but because these features use the wireless network, your data service charges might be increased. To avoid these charges,
you can turn off location aiding or location data, but it might take longer for your smartphone to get your GPS location. For
more information about data service charges, contact your wireless service provider.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
• To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled.
• To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled While
Roaming.
• To turn off location data, in the Location Data section, change the Setting field to Disabled.
• To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled While
Roaming.
3. Press the
key > Save.
Turn on GPS technology
Depending on your BlackBerry® smartphone model and wireless network, this feature might not be supported.
Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Change the Location Services field to Location On.
4. Press the
key > Save.
To turn off GPS technology, change the Location Services field to Location Off.
Set the GPS receiver that you use to track your movement
To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth
enabled GPS receiver.
1. On the Home screen or in a folder, click the Options icon.
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User Guide
GPS technology
2. Click Device > Location Settings.
3. Change the GPS Data Source field.
4. Press the
key > Save.
Prevent others from tracking your location
If your email account uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your
BlackBerry smartphone. For more information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Change the Location Services field to Location Off.
4. Press the
key > Save.
Get your GPS location
Depending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry
smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Press the
key > Refresh Location.
The longitude and latitude coordinates for your current location appear.
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Compass
User Guide
Compass
How to: Compass
View location on a map from the compass
You can view the compass and your location on a map at the same time.
1. On the home screen or in the Applications folder, click the Compass icon.
2. Press the
key > Location on Map.
To return to the Compass application, press the
key > Close.
Navigate to a destination
In order to perform this task, GPS technology must be turned on.
You can use the Compass application to help you navigate by direction rather than by a driving route, for example, if you are in
an area with no roads or if you are walking to your destination.
1. On the home screen or in the Applications folder, click the Compass icon.
2. Press the
key > Set Destination.
• To find your destination on the map, place the cursor on the map.
• To search for a specific location, in the Search field, type the address or the latitude and longitude coordinates. Click
the destination.
• To search for a point of interest, such as a business or landmark, in the Search field, type the information for the point
of interest. Click the destination.
The compass displays the direction of the destination.
To clear the destination from the compass, press the
key > Clear Destination.
Related information
Turn on GPS technology, 176
Turn on GPS technology
Depending on your BlackBerry® smartphone model and wireless network, this feature might not be supported.
Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Location Settings.
3. Change the Location Services field to Location On.
4. Press the
key > Save.
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Compass
To turn off GPS technology, change the Location Services field to Location Off.
Calibrate the compass manually
When "Calibration required" appears at the bottom of the screen, you should calibrate the compass manually for a more
accurate compass reading.
1. On the home screen or in the Applications folder, click the Compass icon.
key > Calibration.
2. Press the
3. Flip and tilt your BlackBerry smartphone until it vibrates.
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User Guide
Maps
Maps
How to: Maps
Find a location or contact on a map
1. On the home screen, click the Maps icon.
2. Press the
key > Find a location.
• To search for a location or contact, in the Find a store, cafe, etc. field, type the location name or contact name.
• To find a new location, in the Find an address field, type an address.
3. Press the
key on the keyboard.
4. In the search results list, highlight the location or contact.
• To view all locations near you on a map, press the
key > View All on Map.
• To view a single location near you on a map, press the
key > View on Map.
key > Call.
• To call a location or contact, press the
• To get directions to a location or contact, press the
key > Navigate to Here.
• To view contact information for a location or contact, press the
key > Display Details.
Get directions
1. On the home screen, click the Maps icon.
2. Press the
key > Get Directions.
3. Do one of the following to specify a starting location:
• To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a
Bluetooth enabled GPS receiver, set the Start field to My Location.
• To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you are
viewing a favorite location, click the location address.
• To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the location
on the map.
• To specify a location or contact, set the Start field to Find Location. In the Find a store, café, etc. field, type the
information for the location or contact. Press the
key on the keyboard. Click a location or contact.
• To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field, type
the address. Press the
key on the keyboard. Click the location.
• To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location.
4. Repeat step 3 to specify an ending location.
5. To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox beside
one or more route options. Click OK.
6. Click Search.
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User Guide
•
•
To view your route on a map, press the
To reverse the list of directions, press the
key > View on Map.
key > Reverse Directions.
Related information
Find a location or contact on a map, 180
Add a location to your list of favorites, 182
Clear a map
When you clear a map, any route information displayed on the map no longer appears.
1. On the Home screen, click the Maps icon.
2. On a map, press the
> Clear Map.
View an address on a map using a link
When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the
MemoPad, your smartphone underlines the address.
1. Highlight an underlined address.
2. Press the
key > View on Map.
Send a location
You can send a location as a message, for example, in an email or instant message. The message that you send includes a link
to the location so that the recipient can view the location on a map.
1. Do one of the following:
• To send a location you are viewing on a map, press the
key.
• To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the
key.
2. Click Send Location.
3. Click a message type.
Copy a location
1. Do one of the following:
• To copy a location you are viewing on a map, press the
key.
• To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the
key.
2. Click Copy Location.
To paste the location, press the
key > Paste.
181
Maps
User Guide
Pan a map
To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is
displayed at the top of the map.
1. On the Home screen, click the Maps icon.
2. If your smartphone is in zoom mode, press the
key > Pan Mode.
3. On the trackpad, slide your finger in any direction.
Zoom in to or out from a map
To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your
smartphone is in is displayed at the top of the map.
1. On the Home screen, click the Maps icon.
2. If your smartphone is in pan mode, press the
key > Zoom Mode.
3. Do one of the following:
• To zoom in, on the trackpad, slide your finger up.
• To zoom to a point on a map, press the
key > Zoom to Point.
• To zoom out, on the trackpad, slide your finger down.
Add a location to your list of favorites
1. On the Home screen, click the Maps icon.
2. View a location on a map.
3. Press the
key > Add as Favorite > OK.
To view the list of your favorite locations, press the
key > Favorites.
Related information
Find a location or contact on a map, 180
Change the information for a location in your list of favorites
1.
2.
3.
4.
5.
On the Home screen, click the Maps icon.
Press the
key > Favorites.
Highlight a location.
Press the
key > Edit Favorite.
Do any of the following:
• In the Label field, type a new name for the location.
• In the Description field, type a description of the location.
6. Click OK.
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User Guide
Maps
Delete a location from your list of favorites
1.
2.
3.
4.
5.
On the Home screen, click the Maps icon.
Press the
key > Favorites.
Highlight a location.
Press the
key > Remove as Favorite.
Click Yes.
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User Guide
Applications
Applications
How to: Applications
About multitasking
Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call,
for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts
application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to
a message.
There are also shortcuts for most applications that can help you to perform common tasks quickly.
Note: The more applications that you have running, the more storage space and battery power your smartphone uses. To
optimize the performance of your smartphone, try to close applications when you are finished with them.
Related information
Tips and shortcuts, 35
Close an app so that it is not running in the background, 185
Keep an application running in the background and switch to another application, 185
Create a BlackBerry ID
When you create a BlackBerry ID, you can use any email address for your BlackBerry ID; you do not have to use an email
address that you have added to your BlackBerry smartphone.
1. Do one of the following:
• From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID.
• If you are prompted on your smartphone, click Create New.
2. Complete the instructions on the screen.
Change your BlackBerry ID information
You can change your user name, display name, security question and answer, and password.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > BlackBerry ID.
3. Change the fields.
4. Press the
key > Save.
You can also change your BlackBerry ID information from a computer, by going to www.blackberry.com/blackberryid.
184
Applications
User Guide
Keep an application running in the background and switch to another
application
• To switch to another application, press and hold the
key until the application switcher appears. Click an application
icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that
you are looking for.
• To return to the Home screen if you are not on a call, press the
key.
key until the application switcher appears. Click
• To return to the Home screen if you are on call, press and hold the
the Home icon.
Note: If you press the
key while you are on a call, you will end the call even if you have switched to another application.
Related information
Close an app so that it is not running in the background, 185
About multitasking, 184
Close an app so that it is not running in the background
To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them.
1. To see which applications are running, press and hold the
key until the application switcher appears.
2. Click an application icon.
3. In the app, do one of the following:
• Press the
key > Close.
• Press the
key. If necessary, continue to press the
key until the home screen appears.
Related information
Keep an application running in the background and switch to another application, 185
About multitasking, 184
Require your smartphone password before adding an app
To perform this task, you must have set a BlackBerry smartphone password.
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Security > Password.
Select the Prompt on Application Install check box.
Press the
key > Save.
Related information
Set or change your smartphone password, 232
View properties for an application
1. On the Home screen or in a folder, click the Options icon.
185
User Guide
Applications
2. Click Device > Application Management.
3. Click an application.
Delete an application
If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications.
For more information, contact your administrator.
1. On the Home screen or in a folder, highlight an application icon.
2. Press the
key > Delete.
View the size of an application database
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Device and Status Information.
key > Database Sizes.
3. Press the
186
BlackBerry Device Software
User Guide
BlackBerry Device Software
How to: BlackBerry Device Software
About updating the BlackBerry Device Software
You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical
issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount
of smartphone data, and the number of applications on your BlackBerry smartphone. You can't use your smartphone or make
emergency calls when the update is in progress.
Depending on your wireless service provider or administrator, you can update your BlackBerry Device Software over the
wireless network, from a website, or using the BlackBerry Desktop Software. If you download an update to your smartphone
over the wireless network, extra fees might apply depending on wireless service provider.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Update the BlackBerry Device Software
You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the
software. During the installation process, your smartphone might reset or display a white screen. Do not remove the battery
while the update is in progress.
If encryption is turned on, you might need to type your password at various times during the installation process.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
1. Do one of the following:
• To update your software over the wireless network, on the home screen, click the
icon. If you don't have the
icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates.
• To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry Desktop
Software. Connect your smartphone to your computer.
• To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for
Updates. Connect your smartphone to your computer.
2. Complete the instructions on the screen.
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User Guide
BlackBerry Device Software
If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored
on your smartphone, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. Press the
key > View Result. Press the
key > Delete Downgrade Data.
Related information
About backing up and restoring smartphone data, 138
I can't update the BlackBerry Device Software over the wireless network, 0
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 0
BlackBerry Device Software, 187
Downgrade or return to the previous version of the BlackBerry Device
Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Software Updates.
• If you recently updated your BlackBerry Device Software, to return to the previous software version, press the
key > View Result > Downgrade.
• To downgrade to an earlier software version, scroll to a software version that the
icon appears beside. Click
Perform Downgrade. Follow the instructions on the screen.
Find your smartphone model number and version of the BlackBerry Device
Software
Do one of the following:
• On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions.
• If supported by your input language, in a message or memo, type myver followed by a space.
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User Guide
Manage Connections
Manage Connections
Mobile network
How to: Mobile network
Manage Connections at a glance
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the
Safety and Product Information booklet for your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets
after your smartphone model.
Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the checkbox beside a connection type.
• To turn off a network connection, clear the checkbox beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
• To check the status of a network connection, click Service Status.
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User Guide
Manage Connections
Related information
I can't connect to the mobile network, 0
I can't connect to a Wi-Fi network, 0
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on airplane mode, click All Off.
• To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 191
Turn on, turn off, or check the status of a network connection, 189
Roaming
About roaming and international roaming
In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel
outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can
access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.
If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming
services before you can roam.
If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might
need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays
the same when you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually
To switch wireless networks manually, your wireless service plan must include this service and your BlackBerry smartphone
must be connected to a GSM or UMTS network.
Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Change the Network Selection Mode field to Manual.
4. Click a wireless network.
5. Press the
key > Close.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.
Related information
190
User Guide
Manage Connections
I can't connect to the mobile network, 0
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text
messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text messaging
are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from
receiving additional roaming charges. For more information, contact your wireless service provider.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Do one of the following:
• To turn on or turn off data service, change the Data Services field.
• To turn on or turn off data service when roaming, change the While Roaming field.
• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field
to Prompt.
4. Press the
key > Close.
Related information
I can't connect to the mobile network, 0
Data service unavailable, 0
Preferred wireless network list
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their
services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry
smartphone uses these other wireless networks.
Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your
preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no
wireless network on the list is available, your smartphone is designed to connect to another available wireless network
automatically.
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service
provider.
Add a wireless network to the preferred wireless network list
To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Press the
key > My Preferred Network List.
4. Press the
key > Add Network.
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User Guide
Manage Connections
• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select
Network.
• To scan for a wireless network that is already known to your smartphone, click Select From Known Networks. Click a
wireless network. Click Select Network.
• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
5. Press the
key > Close.
Delete a wireless network from the preferred wireless network list
To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Press the
key > My Preferred Network List.
4. Highlight a wireless network.
5. Press the
key > Delete.
6. Press the
key > Close.
Change the order of preferred networks
To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.
Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based
on the order that they appear in the preferred network list.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Network.
3. Press the
key > My Preferred Network List.
4. Highlight a wireless network.
5. Press the
key > Move.
6. Click the new location.
7. Press the
key > Close.
Change the connection speed for the wireless network
A faster connection speed requires more battery power.
Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.
1.
2.
3.
4.
On the Home screen, click the Manage Connections icon.
Click Networks and Connections > Mobile Network.
Change the Network Mode field.
Press the
key > Close.
Related information
I can't connect to the mobile network, 0
192
Manage Connections
User Guide
Turn on flashing LED notification for wireless coverage
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Display > Screen Display.
Select the LED Coverage Indicator checkbox.
Press the
key > Save.
When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green.
To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.
Wireless coverage indicators
Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you're using your
BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
Indicator
Description
Provides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your smartphone as it attempts to connect to a weak signal.
3G , 4G , H+ , EDGE, GPRS, NXTL,
MIKE, or NTWK
You're connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you don't see one of the indicators, you might
be in an area of reduced wireless coverage where some features aren't available
(you might only be able to make a phone call or send and receive text messages).
You can call only emergency numbers.
You're in an area of no wireless coverage.
The connection to the mobile network is turned off.
You're connected to a Wi-Fi network and you can access BlackBerry services such
as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,
or you're connected to a Wi-Fi network, but you can't access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a Bluetooth
enabled device.
Your NFC connection is turned on.
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Manage Connections
Related information
About emergency calls and Emergency Callback Mode, 52
Wi-Fi technology
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
How to: Wi-Fi technology
Check which wireless networks your smartphone connects to
The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to
connect to those networks. For more information about the wireless networks that your smartphone connects to, see the
Safety and Product Information booklet for your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets
after your smartphone model.
Turn on, turn off, or check the status of a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the checkbox beside a connection type.
• To turn off a network connection, clear the checkbox beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
• To check the status of a network connection, click Service Status.
Related information
I can't connect to the mobile network, 0
I can't connect to a Wi-Fi network, 0
Connect to a Wi-Fi network
About connecting to a Wi-Fi network
Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive
email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are
associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places. Some hotspots are free to use, while others require payment. Your wireless
service provider might provide an application for your smartphone that allows you to log in to a hotspot. If you do not have an
application on your smartphone, you might have to set up your own account online and log in manually.
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User Guide
Manage Connections
If you have an access point or router that supports Wi-Fi Protected Setup, you can connect to it using Wi-Fi Protected Setup.
When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are
within range of that network, your smartphone connects to it automatically.
Connect to a Wi-Fi network
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Wi-Fi Network.
3. If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show
Open networks only checkbox.
4. Click the Wi-Fi network that you want to connect to.
5. If the Wi-Fi network requires authentication, type the password for the network.
The name of the Wi-Fi network appears at the top of the home screen.
Related information
I can't connect to a Wi-Fi network, 0
Connect to a Wi-Fi network using Wi-Fi Protected Setup
If your wireless router or wireless access point includes Wi-Fi Protected Setup, you can quickly connect to a Wi-Fi network
without entering a long password.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Wi-Fi Network > Other ways to connect > Wi-Fi Protected Setup (WPS).
• To use the Wi-Fi Protected Setup button on your router or access point, click Press button on router. On your router or
access point, press the Wi-Fi Protected Setup button. On your BlackBerry smartphone, click Start.
• To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN. On
the administration screen for your router or access point, type the PIN.
Connect to a Wi-Fi network manually
If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.
3. In the SSID field, type the name of the Wi-Fi network.
4. Click Next.
5. In the Security Type field, click the Wi-Fi network security type and provide any requested information.
6. Click Save and Connect.
Related information
Options for saved Wi-Fi networks, 196
I can't connect to a Wi-Fi network, 0
195
Manage Connections
User Guide
Saved Wi-Fi networks
Change, move, or delete a saved Wi-Fi network
1.
2.
3.
4.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Wi-Fi Network > Saved Wi-Fi Networks.
Highlight a saved Wi-Fi network.
Press the
key.
• To change options for the saved network, click Edit. Change the options. Click Save.
• To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved
networks, click Move. Click a new location.
• To delete the saved network, click Delete.
Related information
Options for saved Wi-Fi networks, 196
Prevent your smartphone from connecting to a saved Wi-Fi network
1.
2.
3.
4.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Wi-Fi Network > Saved Wi-Fi Networks.
Highlight a saved Wi-Fi network.
Press the
key > Disable.
Turn on or turn off the prompt that appears for hotspots
By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a
hotspot. If you turn off these prompts, you can turn them on again.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Wi-Fi Network.
3. Press the
key > Options.
• To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby
checkbox.
• To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby
checkbox.
4. Press the
key > Save.
Options for saved Wi-Fi networks
Common options
Option
Description
Name
Type a display name for the Wi-Fi network.
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Manage Connections
User Guide
Option
Description
SSID
Type the Wi-Fi network name.
Security Type
Set the security type that the Wi-Fi network supports.
Band type
Set the Wi-Fi network type. If you don't know the network type, don't change this field.
SSID broadcasted
Set whether the Wi-Fi network broadcasts its SSID.
Automatically obtain
IP address and DNS
Set whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS settings,
and a gateway address from the Wi-Fi network.
Allow inter-access
point handover
Set whether your smartphone remains connected to the Wi-Fi network when you move between
wireless access points.
VPN profile
If necessary, set a VPN profile to use with the saved Wi-Fi network.
IP Address
Type the IP address for your smartphone.
Subnet mask
Type the subnet mask for the wireless access point that your smartphone should connect to.
Primary DNS
Type the primary DNS that your smartphone should connect to.
Secondary DNS
Type the secondary DNS that your smartphone should connect to.
Default gateway
address
Type the default gateway IP address that your smartphone should connect to.
Domain suffix
Type the domain that your smartphone uses to resolve host names into IP addresses.
WEP options
These options appear if you choose the WEP security type.
Option
Description
Select WEP key
Set the type of WEP key for the Wi-Fi network.
WEP key
Type the WEP key for the Wi-Fi network in hexadecimal format.
WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.
Option
Description
Passphrase
If necessary, type the WPA or WPA2-Personal passphrase to connect to the Wi-Fi network.
WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.
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Manage Connections
User Guide
Option
Description
Enterprise Sub-Type
If necessary, set the enterprise security method for the Wi-Fi network.
Username
If necessary, type the user name that you use to connect to the Wi-Fi network.
Password
If necessary, type the password that you use to connect to the Wi-Fi network.
CA certificate
Set the root certificate that your smartphone should use to verify that it's connecting to the correct
Wi-Fi network.
Client certificate
Set the authentication certificate that your smartphone should use to connect to the Wi-Fi network.
Inner link security
If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication
method.
Token
Set whether you use a hardware token to connect to the Wi-Fi network.
Server subject
If necessary, type the server subject name that your smartphone should use to verify that it's
connecting to the correct Wi-Fi network.
Server SAN
If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the
correct Wi-Fi network.
Install a root certificate on your smartphone
You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.
You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root
certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop
Software, or contact your administrator.
Wi-Fi calling
About Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over
the Wi-Fi network. You can use the Wi-Fi network to make and receive calls in areas where you have a Wi-Fi connection to the
Internet, even if you have limited or no mobile network coverage.
For more information about Wi-Fi calling, contact your wireless service provider.
Change your Wi-Fi calling preferences
1.
2.
3.
4.
198
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Networks and Connections > Mobile Network.
Change the Preferred Network for Calls field.
key > Save.
Press the
Manage Connections
User Guide
Wi-Fi diagnostic reports
Submit a Wi-Fi diagnostic report
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Networks and Connections > Wi-Fi Network.
Press the
key > Troubleshoot > Wi-Fi Diagnostics.
Press the
key > Email Report or PIN Report.
Set options for Wi-Fi diagnostic reports
When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic
report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you
submit a report, do not set a default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Wi-Fi Network.
3. Press the
key > Troubleshoot > Wi-Fi Diagnostics.
4. Press the
key > Options.
• To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.
• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
5. Press the
key > Save.
Connection permissions for third-party applications
Permission
Description
USB
Set whether third-party applications can use physical connections, such as a USB cable or
RS-232 cable, that you have set up for your BlackBerry smartphone.
Bluetooth
Set whether third-party applications can use Bluetooth connections.
Phone
Set whether third-party applications can make calls or access call logs.
Location Data
Set whether third-party applications can use your GPS location information.
Server Network
Set whether third-party applications can access the Internet or your organization's intranet
using your organization's network.
Internet
Set whether third-party applications can access the Internet through your wireless service
provider (for example, using a direct Internet connection or WAP gateway).
Wi-Fi (if supported)
Set whether third-party applications can use Wi-Fi connections.
Near Field Communication
Set whether third-party applications can use NFC connections.
Related information
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Third-party application control, 253
About using Wi-Fi with VPN and software tokens
If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you
might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled
smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.
Wireless coverage indicators
Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you're using your
BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
Indicator
Description
Provides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your smartphone as it attempts to connect to a weak signal.
3G , 4G , H+ , EDGE, GPRS, NXTL,
MIKE, or NTWK
You're connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you don't see one of the indicators, you might
be in an area of reduced wireless coverage where some features aren't available
(you might only be able to make a phone call or send and receive text messages).
You can call only emergency numbers.
You're in an area of no wireless coverage.
The connection to the mobile network is turned off.
You're connected to a Wi-Fi network and you can access BlackBerry services such
as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,
or you're connected to a Wi-Fi network, but you can't access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a Bluetooth
enabled device.
Your NFC connection is turned on.
Related information
About emergency calls and Emergency Callback Mode, 52
200
Mobile Hotspot mode
User Guide
Mobile Hotspot mode
How to: Mobile Hotspot mode
Mobile Hotspot mode basics
About Mobile Hotspot mode
You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode.
When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can
only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled
devices can use the mobile network connection on your smartphone. For example, if you are traveling, you can connect your
smartphone with your laptop and use your smartphone's Mobile Hotspot mode to access the Internet on your laptop.
If your smartphone is connected to a CDMA network, when you make or receive a call, your smartphone suspends your Mobile
Hotspot session until you end the call. Your Mobile Hotspot session resumes when your call ends. While Mobile Hotspot mode
is turned on, you might not be able to send messages from your smartphone. Messages you send while your smartphone is in
Mobile Hotspot mode are sent after you turn off Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
Turn on or turn off Mobile Hotspot mode
To perform this task, you must turn on your BlackBerry smartphone's Mobile Network connection and Wi-Fi connection.
The first time you turn on Mobile Hotspot mode, your smartphone might prompt you to activate your Mobile Hotspot account,
and set a password for use with your Mobile Hotspot account.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on Mobile Hotspot mode, select the Mobile Hotspot checkbox.
• To turn off Mobile Hotspot mode, clear the Mobile Hotspot checkbox.
When Mobile Hotspot mode is turned on, the
indicator appears in the connections area at the top of the home screen.
Connect to the mobile network manually while using Mobile Hotspot mode
If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to
manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your
wireless service provider. Depending on your wireless service provider, you might be able to enter up to two APNs.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
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Mobile Hotspot mode
2. Select the Mobile Hotspot checkbox.
3. If necessary, enter the APN name and APN login information for each of your APNs.
4. Click OK.
Stop connected devices from exchanging data
By default, devices that are connected to your mobile hotspot can send data to each other. For example, if you and a friend
have your laptops connected to your mobile hotspot, you could play a game together. If your BlackBerry smartphone uses a
BlackBerry Enterprise Server, depending on the options your administrator sets, you might not be able to exchange data with
connected devices.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot > Options.
3. Clear the Allow connected devices to exchange data with each other checkbox.
Mobile Hotspot mode options
View information about your mobile hotspot
You can check the duration of your mobile hotspot session, the names of the devices that are connected to your mobile
hotspot, and how much data is being transferred to the connected devices.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot.
Related information
Change the amount of time before Mobile Hotspot mode turns off, 202
Change your mobile hotspot name
You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to
your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections
area at the top of the home screen.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot > Options.
3. In the Network Name (SSID) field, type a name for your mobile hotspot.
Change the amount of time before Mobile Hotspot mode turns off
By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices that
are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to conserve
battery power.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot > Options.
3. Change the Auto Shutoff Timer field.
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Prevent additional devices from connecting to your mobile hotspot
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot.
3. Select the Don't allow any more devices to connect checkbox.
View information about a connected device
You can view a connected device's name, MAC address, IP address and band.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot.
3. In the Wi-Fi Devices Connected section, highlight a device.
4. Press the
key > Details.
About using Bluetooth technology in Mobile Hotspot mode
When you turn on Mobile Hotspot mode, your BlackBerry smartphone can use Bluetooth technology to connect to wireless
devices, or BlackBerry PlayBook tablets using BlackBerry Bridge. When Mobile Hotspot mode is turned on, you can only
connect to Bluetooth devices with Handsfree, Headset, Serial Port, and Dial-Up Networking Bluetooth profiles.
Related information
Bluetooth profiles, 208
Mobile Hotspot diagnostic reports
Submit a Mobile Hotspot diagnostic report
1.
2.
3.
4.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Networks and Connections > Mobile Hotspot.
Press the
key > Diagnostics.
Press the
key > Email Report.
Related information
Set options for Mobile Hotspot diagnostic reports, 203
Set options for Mobile Hotspot diagnostic reports
When you set options for Mobile Hotspot diagnostic reports, if you set a default recipient, each time that you submit a Mobile
Hotspot diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient
each time that you submit a report, do not set a default recipient.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Mobile Hotspot.
3. Press the
key > Diagnostics.
4. Press the
key > Options.
• To include advanced data in Mobile Hotspot diagnostic reports, change the Display Mode field to Advanced.
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• To set a default recipient for Mobile Hotspot diagnostic reports, type the contact information.
5. Press the
key > Save.
Related information
Submit a Mobile Hotspot diagnostic report, 203
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User Guide
Bluetooth technology
Bluetooth technology
How to: Bluetooth technology
About Bluetooth
Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth
enabled device, such as a hands-free car kit or a wireless headset.
Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth
technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs
to be done only once.
After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry
smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line
of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a
Bluetooth enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled
device, Bluetooth status indicators appear at the top of the Home screen.
Turn on or turn off Bluetooth technology
If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology. In some
cases, such as when using NFC technology, your BlackBerry smartphone will turn on Bluetooth technology automatically.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on Bluetooth technology, select the Bluetooth checkbox.
• To turn off Bluetooth technology, clear the Bluetooth checkbox.
Pair with a Bluetooth enabled device
You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to it. For more information
about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled
device.
1.
2.
3.
4.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Networks and Connections > Bluetooth Connections > Add New Device > Search.
Click a Bluetooth enabled device.
If necessary, do one of the following:
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• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry
smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the
documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric
code.
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both
devices.
Related information
My list of paired Bluetooth devices doesn't appear, 0
Turn on or turn off Bluetooth technology, 205
I can't pair with a Bluetooth enabled device, 33
I can't share contacts with a paired Bluetooth enabled device, 0
Connect to or disconnect from a paired Bluetooth enabled device
To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the
Bluetooth enabled device.
Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth
technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired
Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Highlight a Bluetooth enabled device.
• To connect to a Bluetooth enabled device, press the
key > Connect. If necessary, verify that the same number
appears in the dialog boxes on both paired devices.
• To disconnect from a paired Bluetooth enabled device, highlight the device. Press the
key > Disconnect.
Related information
Turn on or turn off Bluetooth technology, 205
I can't pair with a Bluetooth enabled device, 33
Switch to a paired Bluetooth enabled device during a call
To perform this task, you must turn on Bluetooth® technology.
During a call, press the
key > Activate <Bluetooth device>.
Related information
Turn on or turn off Bluetooth technology, 205
Share contacts with a paired Bluetooth enabled car kit
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Highlight a Bluetooth enabled car kit.
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4. Press the
key > Transfer Contacts.
Related information
I can't share contacts with a paired Bluetooth enabled device, 0
I lose my connection with a Bluetooth enabled car kit, 0
Set which contacts are available to share with a Bluetooth enabled car kit, 209
Send a file
To send a video, the video must be recorded in MMS mode.
1.
2.
3.
4.
5.
On the home screen or in a folder, click the Media icon or Files icon.
Find and highlight a file.
Press the
key > Send.
Click a message type.
If necessary, turn on Bluetooth technology and choose a device or pair with a device.
Related information
Change the video size and format, 115
I can't attach a file to a text message, 0
Send contact cards using Bluetooth technology
Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone.
1. On the home screen, click the Contacts icon.
2. Click a contact.
3. Press the
key > Send Contact Card > Send Using Bluetooth.
Rename or delete a paired Bluetooth enabled device
To perform this task, you must turn on Bluetooth® technology. To delete a paired Bluetooth enabled device, you must first
disconnect your BlackBerry smartphone from the Bluetooth enabled device.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Highlight a paired Bluetooth enabled device.
• To rename the device, press the
key > Device Properties. In the Device Name field, change the name for the
Bluetooth enabled device. Press the
key > Save.
• To delete the device, press the
key> Delete Device.
Make your smartphone discoverable
If you make your BlackBerry smartphone discoverable, other Bluetooth enabled devices can detect your smartphone.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
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• To make your smartphone discoverable, set the Discoverable field to Yes.
• To make your smartphone discoverable for 2 minutes only, set the Discoverable field to 2 Minutes. After 2 minutes,
the Discoverable field switches to No automatically.
Related information
I can't pair with a Bluetooth enabled device, 33
Bluetooth technology options
Bluetooth profiles
Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported.
Option
Description
Audio Source (A2DP)
This profile allows you to output audio from your BlackBerry smartphone to Bluetooth enabled devices
that support stereo audio such as stereo headsets, speakers, and car kits.
A/V Remote Control
(AVRCP)
This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as
adjusting the volume or playing the next or previous media file on your BlackBerry smartphone.
Data Transfer
This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that
support the transfer of data such as media files.
Desktop
Connectivity
This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that
is running BlackBerry Desktop Software so that you can synchronize your organizer data.
Dial-Up Networking
(DUN)
This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a
Bluetooth enabled computer.
Handsfree (HFP)
This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car
kits that support the Handsfree profile.
Headset (HSP)
This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that
support the Headset profile.
Message Access
Profile (MAP)
This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to notify
you of new messages. This profile can also help you read, delete, browse, compose, and send messages.
Serial Port Profile
This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that
support desktop connectivity, wireless bypass, and data transfer.
SIM Access
If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled car
kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using
the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging,
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Option
Description
and MMS messaging) are not available on your smartphone, and phone services are accessible only
through the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric
code, generated by the car kit, on your BlackBerry smartphone.
Wireless Bypass
This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that
is running the BlackBerry Desktop Software so that you can send and receive email messages and
synchronize your organizer data without using a connection to the wireless network. To use this service,
your email account must use a BlackBerry Enterprise Server.
Turn off a Bluetooth profile
1.
2.
3.
4.
5.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Networks and Connections > Bluetooth Connections.
Press the
key > Options.
In the Services section, clear the checkbox beside one or more Bluetooth profiles.
Press the
key > Save.
Related information
Bluetooth profiles, 208
Set which contacts are available to share with a Bluetooth enabled car kit
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
key > Options.
3. Press the
• To prevent your BlackBerry smartphone from sharing contacts with a Bluetooth enabled device, in the Contacts
Transfer field, click Disabled.
• To allow your smartphone to share all contacts with a Bluetooth enabled device, in the Contacts Transfer field, click All.
• To allow your smartphone to share only the contacts that you have recently had contact with, in the Contacts Transfer
field, click Hotlist.
• To allow your smartphone to share only contacts in one or more categories, in the Contacts Transfer field, click
Selected. To select which categories to share, click Edit. Select the checkbox next to each category you want to share.
Related information
Share contacts with a paired Bluetooth enabled car kit, 206
Prevent your smartphone from making contacts available to other Bluetooth enabled devices
1.
2.
3.
4.
5.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Networks and Connections > Bluetooth Connections.
Press the
key > Options.
Change the Contacts Transfer field.
Press the
key > Save.
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Bluetooth technology
To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts
Transfer field to All.
Related information
Create a category for contacts, tasks, or memos, 149
Restrict outgoing calls
1.
2.
3.
4.
5.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Networks and Connections > Bluetooth Connections.
Press the
key > Options.
Set the Allow outgoing calls field to Never or If Unlocked.
Press the
key > Save.
Change the pairing name for your BlackBerry smartphone
1.
2.
3.
4.
5.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Networks and Connections > Bluetooth Connections.
key > Options.
Press the
In the Device Name field, type a name for your BlackBerry smartphone.
Press the
key > Save.
Turn off or turn on the Bluetooth connection notification
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Press the
key > Options.
• To turn off the Bluetooth connection notification, clear the LED Connection Indicator checkbox.
• To turn on the Bluetooth connection notification, selet the LED Connection Indicator checkbox.
4. Press the
key > Save.
Turn off the prompt that appears when connecting or pairing
1.
2.
3.
4.
5.
6.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Networks and Connections > Bluetooth Connections.
Highlight a paired Bluetooth enabled device.
Press the
key > Device Properties.
Set the Trusted field to Yes.
Press the
key > Save.
To turn on the prompt again, set the Trusted field to Prompt.
Set the message types that your Bluetooth enabled car kit notifies you of
To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP).
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Bluetooth technology
For more information about using Bluetooth technology with your car, see the documentation that came with your car kit.
1.
2.
3.
4.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Networks and Connections > Bluetooth Connections.
Press the
key > MAP Options.
Select the checkbox beside one or more message types.
Encrypt data that you send or receive using Bluetooth technology
To perform this task, the paired Bluetooth enabled device must support data encryption.
1.
2.
3.
4.
5.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Networks and Connections > Bluetooth Connections.
Press the
key > Options.
Select the Encryption checkbox.
Press the
key > Save.
Turn off automatic reconnection to Bluetooth enabled devices
By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled
device that you used.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Bluetooth Connections.
3. Press the
key > Options.
4. Clear the Connect on Power Up checkbox.
5. Press the
key > Save.
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NFC technology
NFC technology
Depending on your wireless service provider, this feature might not be available.
How to: NFC technology
About NFC technology
If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange
information between your BlackBerry smartphone and other NFC-enabled smartphones, smart accessories, NFC-enabled
electronic payment terminals, and NFC-enabled access points. You can also use NFC technology to save, view, create, or
change smart tags.
Depending on your wireless service provider and the applications that you have added to your smartphone, you might be able
to use your smartphone as a transit pass, an access pass, or a credit card by tapping the back of your smartphone against an
NFC-enabled access point or NFC-enabled electronic payment terminal, subject to applicable terms and conditions from the
particular vendor.
To use NFC technology on your smartphone, your smartphone must be within approximately 0.78 in. (2 cm) of the NFCenabled smartphone, NFC-enabled electronic payment terminal, smart accessory, NFC-enabled access point, or smart tag that
you want to exchange information with. When information is transferred over an NFC connection, your smartphone vibrates.
Turn on or turn off NFC technology
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on NFC technology, select the NFC checkbox.
• To turn off NFC technology, clear the NFC checkbox.
Related information
My smartphone doesn't respond to NFC technology, 216
BlackBerry Tag
Pair with a Bluetooth enabled device using BlackBerry Tag
1.
2.
3.
4.
5.
212
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Networks and Connections > Bluetooth Connections.
Click Add New Device.
Align the back of your BlackBerry smartphone with a smart accessory or an NFC-enabled device.
If necessary, enter your smartphone password or your accessory's PIN.
User Guide
NFC technology
Send a file using BlackBerry Tag
You can use BlackBerry Tag to send files such as pictures, songs, videos, documents, and voice notes between two NFC-enabled
devices.
1. Do one of the following:
• To send a single file, find and highlight or open a file.
• To send multiple picture files, find and highlight the files that you want to send.
2. Align the back of your BlackBerry smartphone with an NFC-enabled device.
3. If necessary, click Send.
Send contact cards using BlackBerry Tag
You can send a contact card from your BlackBerry smartphone to another NFC-enabled device or simultaneously exchange
contact cards between two NFC-enabled BlackBerry smartphones. Contact cards sent using NFC technology are automatically
saved in the contact list of the receiving smartphone.
1. On the home screen, click the Contacts icon.
2. Click a contact.
3. Align the back of your smartphone with the back of another BlackBerry smartphone or an NFC-enabled device.
4. If necessary, click Send.
Send a webpage using BlackBerry Tag
You can use BlackBerry Tag to send a webpage that is open in your browser.
1. On the home screen, click the Browser icon.
2. Navigate to a webpage.
3. Align the back of your BlackBerry smartphone with the back of another NFC-enabled device.
Smart tags
About smart tags
Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the back of your BlackBerry
smartphone against a smart tag, your smartphone opens the smart tag and saves the smart tag in the Smart Tags application.
Smart tags can contain a range of information including web addresses, telephone numbers, email addresses, coupons,
graphics, media files, event details, and more. To read a smart tag, NFC technology must be turned on and the backlight on
your smartphone must be turned on.
View, save, or delete a smart tag
When you tap the back of your BlackBerry smartphone against a smart tag, your smartphone automatically saves the smart tag
in the Smart Tags application along with the date, time, and location.
Do one of the following:
• To view and save a new smart tag, tap the back of your smartphone against a smart tag.
• To view a saved smart tag, in the Applications folder, click the Smart Tags icon. Click a smart tag.
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• To delete a saved smart tag, in the Applications folder, click the Smart Tags icon. Highlight a smart tag. Press the
key > Delete.
Create a smart tag
1. In the Applications folder, click the Smart Tags icon.
2. Press the
key > Create Tag.
• To create a smart tag that presents the option to visit a webpage, in the Type drop-down list, click Web. In the URL
field, type a web address.
• To create a smart tag that presents the option to open a secure webpage, such as an email sign-in page, in the Type
drop-down list, click Secure Web. In the URL field, type a web address.
• To create a smart tag that presents the option to call a phone number, send a text message, or add a phone number to
a contact list, in the Type drop-down list, click Phone. In the URL field, type a phone number.
• To create a smart tag that presents the option to send an email or add the email address to a contact list, in the Type
drop-down list, click Mail. In the URL field, type an email address.
• To create a smart tag that presents the option to send a text message, in the Type drop-down list, click SMS. In the URL
field, type a phone number.
3. Click Save.
Share a smart tag
To perform this task, NFC technology must be turned on and the
smart tag.
indicator must appear on the screen when you click a
1. In the Applications folder, click the Smart Tags icon.
2. Click a smart tag.
3. Align the back of your BlackBerry smartphone with an NFC-enabled device.
Change a smart tag
You can change smart tags that you have created or smart tags that you have saved on your BlackBerry smartphone.
1. In the Applications folder, click the Smart Tags icon.
2. Highlight a smart tag.
3. Press the
key > Edit.
4. Change the Type drop-down list, Title field, or URL field.
5. Click Save.
Copy smart tag data from your smartphone to a writable smart tag
You can copy the data of a smart tag that you created to a writable smart tag. You can use writable smart tags to make your
own smart posters, smart postcards, and more.
1. In the Applications folder, click the Smart Tags icon.
2. Click a smart tag.
3. Press the
key > Write to Tag.
4. Tap the back of your BlackBerry smartphone against a writable smart tag.
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User Guide
To prevent other NFC-enabled devices from changing the writeable smart tag, press the
your smartphone against the writeable smart tag.
NFC technology
key > Lock Tag. Tap the back of
Add a smart tag to or remove a smart tag from your list of favorites
1. In the Applications folder, click the Smart Tags icon.
2. Highlight a smart tag.
• To add a smart tag to your favorites, press the
key > Mark as Favorite.
• To remove a smart tag from your favorites, press the
key > Unmark as Favorite.
View your list of favorite smart tags
1. In the Applications folder, click the Smart Tags icon.
key > View Favorites.
2. Press the
NFC technology options
Allow NFC payment transactions when your smartphone is turned off, locked, or the backlight
is off
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Near Field Communication.
3. In the Allow NFC Card Transactions section, do any of the following:
• To allow NFC payment transactions when your BlackBerry smartphone is locked or the backlight is off, select the When
Locked or Backlight is Off checkbox.
• To allow NFC payment transactions when your smartphone is turned off, select the When Powered Off checkbox.
4. Press the
key > Save.
Turn off the prompt that appears when you send or receive a file using BlackBerry Tag
1.
2.
3.
4.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Networks and Connections > Near Field Communication.
Clear the Prompt Before Sending Content or Prompt Before Receiving Content checkbox.
Press the
key > Save.
To turn on the prompts again, select the Prompt Before Sending Content or Prompt Before Receiving Content checkbox.
Play a sound alert when NFC technology makes a connection
You can set your BlackBerry smartphone to play a sound alert when NFC technology connects to a smart accessory, reads a
smart tag, or exchanges information with an NFC-enabled electronic payment terminal or NFC-enabled access point.
1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Networks and Connections > Near Field Communication.
3. Select the Play Sound Alert on Tap checkbox.
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4. Press the
key > Save.
Troubleshooting: NFC technology
NFC doesn't appear on the Manage Connections screen
If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might
not be able to perform this task. For more information, contact your administrator.
My smartphone doesn't respond to NFC technology
Try the following actions:
•
•
•
Verify that NFC technology is turned on.
If you are trying to make a payment transaction using NFC technology and your BlackBerry smartphone's backlight is off or
your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight is off or
the smartphone is off.
If you are trying to make a payment transaction using NFC technology, verify that the Smart Tags application isn't running.
If the Smart Tags application is open, you can't make payment transactions using NFC technology.
Related information
Turn on or turn off NFC technology, 212
I can't send or receive files
If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that
uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact
your wireless service provider or administrator.
If your email account uses a BlackBerry Enterprise Server, your organization might not allow you to use some features or might
prevent you from sending or receiving files. For more information about the features that are available on your smartphone,
contact you administrator.
Try the following actions:
• Verify that the file you're trying to send or receive is a file type that's supported by BlackBerry smartphones.
• Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not
protected by copyright or DRM.
• If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your
smartphone.
• If you can't find a file that was sent to you, check the folder that matches the file type of the sent file. Files sent to your
smartphone are stored in the folder that matches each file's type. For example, if you receive a picture, the picture is saved
in the pictures folder of your smartphone or media card, depending on your smartphone's settings.
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Smart accessories
Smart accessories
About the Smart Accessories application
You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating
a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a
dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your
smartphone's alarm clock turns on.
Set up a new dock
The first time you connect your BlackBerry smartphone to a dock, charger, or charging pod, you're prompted to set the
behavior of your smartphone for each time it connects. If you choose not to set the behaviour of your smartphone you'll be
prompted again the next time you connect your smartphone to the dock, charger, or charging pod. If you remove your
smartphone from the dock, charger, or charging pod while the configuration screen is displayed on your smartphone, the
configuration screen will remain open.
1. In the Smart dock dialog box, click Configure.
2. In the Dock Name field, type a name for your dock profile.
• To turn on an application when you connect your smartphone, in the Start Application drop-down list, click an
application.
• To change the sound profile when you connect your smartphone, in the Sound Profile drop-down list, click a sound
profile.
• To turn on or turn off the mobile network when you connect your smartphone, in the Mobile Network drop-down list,
click On or Off.
• To turn on or turn off the Wi-Fi connection when you connect your smartphone, in the Wi-Fi drop-down list, click On or
Off.
• To turn on or turn off Bluetooth technology when you connect your smartphone, in the Bluetooth drop-down list, click
On or Off.
3. Press the
key > Save.
Change a dock profile
To perform this task you must have a dock profile saved on your BlackBerry smartphone.
You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth
technology turns on or turns off when you connect your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Smart Accessories.
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3. Click a dock profile.
4. Change the dock settings.
5. Press the
key > Save.
Delete a saved dock profile
1.
2.
3.
4.
218
On the home screen or in a folder, click the Options icon.
Click Device > Smart Accessories.
Highlight a dock profile.
Press the
key > Delete.
Smart accessories
Power and battery
User Guide
Power and battery
How to: Power and battery
Set your smartphone to turn on and turn off automatically
You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data
you receive when the smartphone is turned off automatically updates when the smartphone turns on.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Auto On/Off.
3. In the Weekday or Weekend section, select the Enabled checkbox.
4. Specify the times when your smartphone should turn on and turn off on weekdays and weekends.
5. Press the
key > Save.
Turn off your smartphone
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.
• If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the
key.
• If you have set your smartphone to turn on and turn off automatically at specific times, on the home screen or in a folder,
click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full Power Off. If
you want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click Turn Off.
Reset your smartphone
Remove and reinsert the battery.
Check the battery power level
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Device and Status Information.
Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Close apps when you're finished with them.
In an app, press the
key and click Close or Exit.
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User Guide
Turn off network connections you aren't using.
On the home screen, click the connections area at the top of
the screen, or click the Manage Connections icon. Click a
network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when
you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top of
the screen, or click the Manage Connections icon. Select the
Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically.
On the home screen or in a folder, click the Options icon. Click
Device > Auto On/Off.
Close browser tabs you aren't using.
In the browser, press the
click the
key > Tabs. Highlight a tab and
icon.
Set backlighting to remain on for a shorter period, and lower
its brightness.
On the home screen or in a folder, click the Options icon. Click
Display > Screen Display.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone.
On the home screen, click your Sound and Alert Profiles icon.
Click Change Sounds and Alerts.
Delete the previous text from a reply message.
When you are replying to a message, press the
key >
Delete Original Text.
Change how often podcast or social feed applications refresh
content.
Your podcast and social feed applications periodically refresh
content. In some of these applications, you can reduce how
often the content refreshes. For more information, see the
Help in the application.
If your smartphone has a camera flash, turn off the flash.
On the home screen, click the Camera icon. Click the flash icon
at the bottom of the screen until the flash off indicator
appears.
Keep your battery connections clean.
Every few months, use a cotton swab or dry cloth to clean the
metal contacts on the battery and the smartphone.
Related information
Delete the original text from a reply message, 74
Change your ring tone, notifiers, reminders, or alerts, 21
Set options for backlighting, 172
Set your smartphone to turn on and turn off automatically, 219
Turn on, turn off, or check the status of a network connection, 189
220
Storage space and media cards
User Guide
Storage space and media cards
How to: Storage space and media cards
About media cards
Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos
and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or
pictures. For more information about inserting a media card into your smartphone, see the printed documentation that came
with your smartphone.
Supported media cards
Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported.
Turn on or turn off media card support
When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This
might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your
media card.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Storage.
3. Select or clear the Media Card Support checkbox.
4. Press the
key > Save.
Turn on or turn off USB mass storage mode
If your BlackBerry smartphone is connected to your computer with a USB cable but doesn't appear as a drive on your
computer, you may have to turn on USB mass storage mode.
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Storage.
3. Press the
key > Enable USB Mass Storage.
4. If necessary, type your smartphone password.
Your smartphone appears as a drive on your computer.
To turn off USB mass storage mode, press the
key > Disconnect.
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User Guide
Storage space and media cards
Back up smartphone data to your media card
To perform this task you must have a media card inserted in your BlackBerry smartphone.
If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might
not be able to perform this task. For more information, contact your administrator.
CAUTION: If you perform this task, any existing data on your media card is deleted and replaced with your smartphone data.
1. On the home screen, click the Setup icon.
2. In the Setup section, click Device Switch > Using a Media Card > Save Data.
• To back up smartphone data including email, select the Save emails checkbox.
• To back up smartphone data excluding email, clear the Save emails checkbox.
3. Click Continue.
4. To set a password for your data, in the Password field, enter a password.
5. In the Confirm field, re-enter the password.
6. Click Save.
Related information
Restore smartphone data from your media card, 222
Restore smartphone data from your media card
If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your
smartphone.
1. On the home screen, click the Setup icon.
2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.
3. In the Password field, enter the password you set when you backed up your smartphone data.
4. Click Enter.
Related information
Back up smartphone data to your media card, 222
Repair files stored on your media card or on your smartphone
CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors
from your media card or on your smartphone.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Storage.
3. Press the
key > Repair.
4. Complete the instructions on the screen.
If your media card is still not repaired after you run the repair feature, you might want to try formatting it.
Related information
My smartphone doesn't recognize my media card, 0
222
User Guide
Storage space and media cards
Format your media card or built-in media storage
Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media storage.
CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in
media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer,
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Device > Storage.
Press the
key > Format.
Complete the instructions on the screen.
Related information
Delete smartphone data, third-party applications, or media card files, 234
Back up smartphone data to your media card, 222
About compression
Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that data.
When compression is turned on, your smartphone can compress your data, including messages, contacts, calendar entries,
tasks, and memos. You should keep compression turned on.
If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it.
About file encryption
File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be
inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key
that your smartphone generates, your smartphone password, or both.
If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your media
card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you can
access the files on your media card in any smartphone that you insert your media card into, as long as you know the password
for the smartphone.
Related information
Turn on encryption, 223
Turn on encryption
To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.
Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your
media card.
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User Guide
Storage space and media cards
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when
your smartphone is locked, the encrypted contact information doesn't appear on the screen.
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > Encryption.
To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.
To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the
following:
• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.
• To encrypt files using your smartphone password, change the Mode field to Device Password.
• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password &
Device Key.
5. Press the
key > Save.
To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop
encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.
Related information
About file encryption, 223
View the amount of available storage space on your smartphone
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Storage.
View the amount of storage space used by media files
1. On the Home screen, click the Media icon.
2. Press the
key > Memory Use.
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Search
User Guide
Search
How to: Search
Search for an item
You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You
can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from
previous search results.
1.
On the home screen, click the
icon.
2. Type your search terms.
To stop a search, press the
key twice.
Related information
Change what happens when you type on the Home screen, 18
Search for an item using voice enabled search
Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be
connected to the wireless network.
1.
On the home screen, click the
2. Click the
icon.
icon.
3. Say your search terms.
To stop a search, press the
key twice.
Related information
Change the language for voice enabled search, 226
Change search options
1. On the home screen or in a folder, click the Options icon.
2. Click Device > Search.
• To clear search history, click Delete Search History.
• To turn off search history, clear the Show Search History checkbox.
• To turn off web suggestions, clear the Show Web Suggestions checkbox.
• To change which applications your BlackBerry smartphone searches, in the Data Sources section, select or clear the
checkbox beside one or more applications.
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User Guide
3. Press the
key > Save.
Change the language for voice enabled search
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Language and Method.
Change the Voice Enabled Language field.
Press the
key > Save.
Search for messages
You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email
application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service
or a BlackBerry Enterprise Server that supports this feature.
On the home screen, click the Messages icon.
• To search for messages based on the subject, highlight a message. Press the
key > Search by > Subject.
• To search for messages based on the sender, highlight a message. Press the
key > Search by > Sender.
• To perform an advanced search, press the
key > Search by > Advanced. Specify the search criteria. To save the
search criteria, press the
key > Save. Click Search.
• To search for messages using the criteria from your last advanced search, press the
key > Search by > Advanced.
Press the
key > Last.
Note: If you search for messages, your smartphone doesn't search attachments.
To stop a search, press the
key.
Related information
Do more with your message search results, 227
Message search criteria, 226
Message search criteria
Field
Description
Search Messages
Specify whether you search for messages that are on your
BlackBerry smartphone or for messages that are in an email
application on your computer.
Name
Specify one or more contacts or email addresses that your
smartphone should search for in messages. To widen the search,
you can also specify part of a name.
Appears in
Change the type of address field that your smartphone should
search in for the name or email address.
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Search
User Guide
Field
Description
Subject
Specify one or more words that your smartphone should search
for in the subject of messages.
Message
Specify one or more words that your smartphone should search
for in the body of messages.
Include Encrypted Messages
Specify whether your smartphone searches encrypted messages,
plain text messages, and digitally signed messages.
Service
If your smartphone is associated with more than one email
address, change the email account that your smartphone should
search in for messages. Not all email accounts support this
feature.
Folder
Change the folder that your smartphone should search in for
messages.
Show
Change the status of messages that your smartphone should
search for.
Type
Change the type of messages that your smartphone should
search for.
Do more with your message search results
1. In the search results, highlight a message.
2. Press the
key.
• To view more available search results, click Get More Results.
• To add the message that you highlighted to your message inbox, click Add.
• To add all the messages from the search results to your message inbox, click Add All.
• To delete the search results, click Delete Search.
• To start a new search, click Search by.
CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or
the email application on your computer.
View, change, or delete a saved search
1. On the home screen, click the Messages icon.
2. Press the
key > Search by > Advanced.
3. Press the
key.
• To view a list of saved searches, click Recall.
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User Guide
• To change a saved search, click Recall. Highlight a search. Press the
key > Save.
Press the
• To delete a saved search, click Recall. Highlight a search. Press the
key > Edit Search. Change the search criteria.
key > Delete Search.
Search for text in a message, in a file, or on a webpage
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a webpage, press the
2. Type the text.
3. Press the
key on the keyboard.
To search for the next instance of the text, press the
key > Find or Find on Page.
key > Find Next or Find Next on Page.
Search for a contact
You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be
able to search for contacts in your organization's contact list.
1. On the home screen, click the Contacts icon.
• To search for a contact in your contact list, type all or part of a contact's name.
• To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name.
Click OK.
2. Highlight a contact.
3. Press the
key.
• To view information for a contact, click View.
• To add a contact from your organization's contact list to your contact list, click Add to Contacts.
• To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.
• To view the next 20 matches in your organization's contact list, click Get More Results.
• To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.
• To delete the search results after you have searched your organization's contact list, click Delete Lookup.
• To start a new search when you are searching your organization's contact list, click Lookup.
Related information
Change how contact names appear in Remote Lookup results, 153
228
SIM card
User Guide
SIM card
Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card.
How to: SIM card
Add a contact to your SIM card
1.
2.
3.
4.
In the contact list, press the
Press the
key > New.
Type the contact information.
Press the
key > Save.
key > SIM Phone Book.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the
key > SIM Phone Book.
2. Press the
key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already
appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.
Copy a contact from your contact list to your SIM card
1.
2.
3.
4.
In the contact list, click a contact.
Highlight a phone number.
Press the
key > Copy to SIM Phone Book.
Press the
key > Save.
Store SIM card contacts on your wireless service provider's contact backup
server
Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your
wireless service provider's contact backup server. For more information, contact your wireless service provider.
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SIM card
User Guide
Replace or merge contacts on your wireless service provider's contact
backup server
In order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you must
have backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a new
SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts
that you have backed up on your wireless service provider's contact backup server.
1. Insert a new SIM card into your smartphone or switch your SIM card.
2. On the home screen, click the Contacts icon.
3. When prompted to sign up for contact backup service, select Yes.
• To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact
backup server, click Delete.
• To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact
backup server, click Do Not Delete.
4. Click Next.
Change or delete SIM card contacts
1. On the home screen, click the Contacts icon.
2. Press the
key > SIM Phone Book.
3. Highlight a contact.
• To change a SIM card contact, press the
• To delete a SIM card contact, press the
• To delete all SIM card contacts, press the
key > Edit. Change the contact information. Press the
key > Delete.
key > Delete All.
key > Save.
Store text messages on your SIM card
Depending on your wireless service provider and wireless network, this feature might not be supported.
If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still
appear in the Messages application.
1.
2.
3.
4.
On the Home screen, click the Messages icon.
Press the
key > Options.
Select the Leave Messages On SIM Card checkbox.
Press the
key > Save.
To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox,
your text messages are deleted from your SIM card.
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User Guide
SIM card
Change the display name for a phone number
If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Highlight a phone number.
4. Press the
key > Edit SIM Phone Number.
5. Type a display name for the phone number.
6. Press the
key on the keyboard.
About SIM card security
You can protect your SIM card with a PIN code to add another level of security to your BlackBerry smartphone. If you lock your
SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in
another device, you must type the PIN code.
Protect your SIM card with a PIN code
To get your SIM card PIN code, contact your wireless service provider.
Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Press the
key > Enable Security.
4. Type your SIM card PIN code.
5. Press the
key on the keyboard.
Change the SIM card PIN code
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Press the
key > Change PIN2 Code.
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User Guide
Security
Security
How to: Security
Security basics
About the smartphone password
If you set a BlackBerry smartphone password, you'll be prompted to enter your password to unlock your smartphone.
If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone
deletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses a
BlackBerry Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card
might be deleted as well. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
My smartphone prompts me to make an emergency call when I type a password, 0
Set or change your smartphone password, 232
I forget my smartphone password, 32
Set or change your smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your
current password by deleting all your smartphone data.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Password.
• To set a password, click Set Password.
• To change your password, click Change Password.
3. Type a password.
4. Press the
key > Save.
To turn off your smartphone password, clear the Enable checkbox.
Related information
Lock or unlock your smartphone, 22
About backing up and restoring smartphone data, 138
232
Security
User Guide
Require your smartphone password before adding an app, 185
About the smartphone password, 232
I forget my smartphone password, 32
Delete smartphone data, third-party applications, or media card files, 234
Lock or unlock your smartphone
You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you
have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Do one of the following:
• To lock the keyboard and screen, press the Lock key on the top of your smartphone.
• To unlock the keyboard and screen, press the Lock key again.
• To lock your smartphone with a password, on the home screen or in a folder, click the
• To unlock your smartphone, enter your password. Press the
icon.
key on the keyboard.
Related information
Set or change your smartphone password, 232
Important keys, 7
Change when your smartphone locks automatically with a password
Depending on the options that your administrator sets, you might not be able to perform this task. For more information,
contact your administrator.
If you set a BlackBerry smartphone password, you can set your smartphone to lock automatically after a certain period of time
or when you insert your smartphone into a holster.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Password.
• To change the amount of time that passes before your smartphone locks automatically, change the Lock After field.
• To lock your smartphone when you insert it into a holster, select the Lock Handheld Upon Holstering checkbox.
3. Press the
key > Save.
Related information
Turn on or turn off dialing from the lock screen, 61
Set a limit for smartphone password attempts
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Security > Password.
Change the Number of Password Attempts field.
Press the
key > Save.
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Delete smartphone data, third-party applications, or media card files
Before you delete your BlackBerry smartphone data or media card files, consider backing up these items so that you have a
copy on your computer.
CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.
You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Security Wipe.
• To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts,
Etc checkbox.
• To delete all third-party applications that you have added, select the User Installed Applications checkbox.
• To delete all files from your media card, select the Media Card checkbox.
3. Type blackberry.
4. Click Wipe Data.
If you're preparing your smartphone for resale and you have an email account that uses the BlackBerry Internet Service, to
prevent messages from this account from being sent to your smartphone, contact your wireless service provider to
disassociate the account from your smartphone.
Related information
Format your media card or built-in media storage, 223
Password Keeper
About the Password Keeper
Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords
with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.
You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.
Add, change, or delete a password that is saved in the Password Keeper
On the home screen or in the Applications folder, click the Password Keeper icon.
• To add a password, press the
key > New. Type the password information. Press the
key > Save.
• To change a password, highlight a password. Press the
key > Open. Change the password information. Press the
key > Save.
• To delete a password, highlight a password. Press the
key > Delete.
Change the Password Keeper password
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
key > Change Password.
2. Press the
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Set a limit for password attempts in the Password Keeper
1.
2.
3.
4.
On the Home screen or in the Applications folder, click the Password Keeper icon.
Press the
key > Options.
Change the Password Attempts field.
Press the
key > Save.
Copy a password
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Highlight a password.
3. Press the
key > Copy Username or Copy Password.
To clear the clipboard, press the
key > Clear Clipboard.
Note: Passwords are not encrypted when they are on the clipboard.
Prevent password copying
1.
2.
3.
4.
On the home screen or in the Applications folder, click the Password Keeper icon.
Press the
key > Options.
In the Password Entries section, clear the Allow Clipboard Copy checkbox.
Press the
key > Save.
Hide or show passwords in the Password Keeper
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the
key > Options.
• To hide passwords in the Password Keeper, clear the Show Password checkbox.
• To show passwords in the Password Keeper again, select the Show Password checkbox.
3. Press the
key > Save.
Generate a random password
1. On the home screen or in the Applications folder, click the Password Keeper icon.
2. If necessary, change the criteria for generating random passwords by doing any of the following:
• Press the
key > Options. Change the Length field.
• Press the
key > Options. Select or clear the Include Alpha, Include Numbers, or Include Symbols checkboxes.
3. Press the
4. Press the
5. Press the
key > New.
key > Random Password.
key > Save.
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Encryption
About encrypting data and files on your smartphone
When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data
stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone
with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data. You can also
encrypt the files on your media card using your smartphone password, an encryption key that your smartphone generates, or
both. Your smartphone decrypts data as you access it.
If you encrypt the files on your media card using an encryption key that your smartphone generates, you can only access the
files when the media card is inserted into your smartphone. If you encrypt the files using your smartphone password, you can
access the files in any smartphone that you insert your media card into, as long as you know the smartphone password that
was used to protect the files.
If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your
smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your
smartphone password and also connect your smartphone to your smart card reader.
Turn on encryption
To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.
Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your
media card.
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when
your smartphone is locked, the encrypted contact information doesn't appear on the screen.
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > Encryption.
To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.
To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the
following:
• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.
• To encrypt files using your smartphone password, change the Mode field to Device Password.
• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password &
Device Key.
5. Press the
key > Save.
To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop
encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.
Related information
About file encryption, 223
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Set encryption strength
If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that
your smartphone uses to protect data that you receive when your smartphone is locked with a password.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Encryption.
3. Change the Strength field.
4. Press the
key > Save.
Use a certificate to encrypt the encryption keys on your smartphone
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports
this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Encryption.
3. Select the Two-factor Protection checkbox.
4. Press the
key > Save.
Generate an encryption key
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue.
1.
2.
3.
4.
5.
On the home screen or in a folder, click the Options icon.
Click Security > Security Status Information.
Highlight a service.
Press the
key.
Click Regenerate Encryption Key.
Memory cleaning
About memory cleaning
Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone. Examples
of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP
authentication passwords, and data from certificate and key searches.
When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the
following situations:
•
When you insert your smartphone in a holster
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•
•
•
•
Security
When you do not use your smartphone for a specified period of time
When you synchronize with your computer
When you change the time or the time zone for your smartphone
When you lock your smartphone
Turn on memory cleaning
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Memory Cleaning.
Select the Enable checkbox.
Press the
key > Save.
Change when your smartphone deletes sensitive data from the temporary smartphone
memory
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Memory Cleaning.
• To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster,
clear the Clean When Holstered checkbox.
• To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of
time, clear the Clean When Idle checkbox.
• To change how long your smartphone waits after you stop using it before it deletes sensitive data, change the Idle
Timeout field.
3. Press the
key > Save.
Delete sensitive application data from the temporary smartphone memory
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Memory Cleaning.
3. To delete sensitive data for all applications, in the Memory to Clean section, click Clean.
Create a shortcut for the memory cleaning application
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Memory Cleaning.
Select the Place Memory Cleaner Shortcut on Home Screen checkbox.
Press the
key > Save.
The Memory Cleaner icon appears on the home screen or in the Applications folder.
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Certificates and PGP keys
About certificates and certificate enrollment
A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry smartphone
supports RSA, DSA, Diffie-Hellman, and ECC keys.
If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over
the wireless network using a certification authority profile provided by your administrator. Depending on your organization,
enrollment for a certificate might be required and might also occur automatically.
When you enroll with a certification authority profile, a new certificate is downloaded to your smartphone and added to your
certificate list. The certification authority profile shows the status of the certificate. If the certificate is scheduled to expire
soon, you can re-enroll with the certification authority profile to receive an updated certificate.
About PGP keys
If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the
wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with
the PGP Universal Server might be required and might also occur automatically.
PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone. Your smartphone supports RSA, DSA,
and Diffie-Hellman keys.
About the trust status of certificates and PGP keys
When you view the details for a certificate or key, you can view the trust status of the item. Depending on your adminstrator,
you can change the trust status of a certificate or PGP key.
A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate
chain is trusted on your BlackBerry smartphone), or not trusted (the certificate isn't explicitly trusted and the root certificate in
the certificate chain isn't trusted or doesn't exist on your smartphone).
A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key
on your smartphone), or not trusted (the PGP key isn't explicitly trusted and isn't associated with a trusted PGP key on your
smartphone, and a chain of digital signatures to a trusted key doesn't exist).
Related information
Change the trust status of a certificate or PGP key, 243
Certificate and PGP key basics
Download a certificate or PGP key from an LDAP-enabled server or DSML-enabled server
If you are enrolled with the PGP Universal Server, you can't download PGP keys manually.
1. On the home screen or in a folder, click the Options icon.
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2.
3.
4.
5.
6.
7.
Click Security > Advanced Security Settings > Certificates or PGP keys.
Press the
key > Fetch Certificates or Fetch PGP Keys.
Specify the search criteria.
Press the
key > Search.
Click a certificate.
Click Add To Key Store.
Related information
I can't download a certificate or PGP key from an LDAP-enabled server, 0
Download a certificate from a certification authority
If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a
certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated
certificate.
1. On the home screen, click the
icon. If you don't have the
icon, on the home screen or in a folder, click the
Options icon. Click Security > Advanced Security Settings > Certificate Enrollment.
2. Click Enroll or Re-enroll.
3. If necessary, type the credentials that your administrator gave you.
Related information
I can't download a certificate or PGP key from an LDAP-enabled server, 0
Download a personal PGP key from the PGP Universal Server
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Press the
key > Download Keys.
Import a certificate or PGP key that is saved on your smartphone
1.
2.
3.
4.
On the home screen or in a folder, click the Media icon or Files icon.
Find and click a certificate or PGP key.
Select the certificate or PGP key.
Press the
key > Import Certificate or Import PGP Key.
• To view the certificate or PGP key, highlight the certificate or PGP key. Press the
PGP Key.
• To trust the certificate or PGP key, highlight the certificate or PGP key. Press the
PGP Key.
Import certificates or PGP keys from a media card
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates or PGP keys.
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3. Press the
key > Import Media Card Certs or Import Media Card PGP Keys.
4. Select the certificates or PGP keys you want to import.
5. Press the
key > Import Certificates or Import PGP keys.
To view a certificate or PGP key, highlight the certificate or PGP key. Press the
key > View Certificate or View PGP Key.
Install a root certificate on your smartphone
You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.
You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root
certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop
Software, or contact your administrator.
Send or delete a certificate or PGP key
When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding
private key.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates or PGP keys.
3. Highlight a certificate or PGP key.
• To send a certificate or PGP key, press the
key > Send via Email or Send via PIN.
• To delete a certificate or PGP key, press the
key > Delete.
View details for a certificate or PGP key
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates or PGP keys.
3. Click a certificate or PGP key.
View one type of certificate or PGP key
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Certificates or PGP keys.
Press the
key.
Click one of the following menu items:
• Show Personal Certificates
• Show Personal PGP Keys
• Show Others' Certificates
• Show Others' PGP Keys
• Show CA Certificates
• Show Root Certificates
To view all the certificates on your BlackBerry smartphone, press the
key > Show All Certificates.
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View the certificate chain for a certificate
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Certificates.
Highlight a certificate.
Press the
key > Show Chain.
Certificate and PGP key statuses
Status indicators for certificates and certificate authority profiles
Status indicators for certificates
Indicator
Description
The certificate has a corresponding private key that is stored on your BlackBerry smartphone or a
smart card.
The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
The revocation status of the certificate chain is unknown, or a public key for a certificate in the
certificate chain is weak.
The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked,
expired, not valid, or can't be verified.
Status indicators for certificate authority profiles
Indicator
Description
A valid certificate is associated with the certificate authority profile.
A new certificate is being retrieved because the current certificate is scheduled to expire soon.
The enrollment request is pending approval from the certificate authority.
Enrollment with the certificate authority profile is pending because an action from the user is
required to continue, or because enrollment is scheduled to occur later.
Enrollment with the certificate authority profile is required and will occur automatically.
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PGP key status indicators
Indicator
Description
The PGP key has a corresponding private key that is stored on your BlackBerry smartphone.
The PGP key is trusted and valid, and the revocation status of the PGP key is good.
The revocation status of the PGP key is unknown or the key is weak.
The PGP key is untrusted, revoked, expired, not valid, or can't be verified.
Check the revocation status of a certificate, certificate chain, or PGP key
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Certificates or PGP keys.
Highlight a certificate or PGP key.
Press the
key > Fetch Status or Fetch Chain Status.
Change the trust status of a certificate or PGP key
Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates.
1.
2.
3.
4.
5.
On the home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Certificates or PGP keys.
Highlight a certificate or PGP key.
Press the
key > Trust or Distrust.
If you are trusting a certificate with a certificate chain, do one of the following:
• To trust only the highlighted certificate, click Selected Certificate.
• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.
Related information
About the trust status of certificates and PGP keys, 239
Revoke a certificate or PGP key
If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone
doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificates or PGP keys.
3. Highlight a certificate or PGP key.
4. Press the
key > Revoke > Yes.
5. Change the Reason field.
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6. Click OK.
To cancel a certificate hold, highlight the certificate. Press the
key > Cancel Hold.
Certificate revocation reasons
Reason
Description
Unknown
The revocation reason does not match any of the predefined reasons.
Key Compromise
A person who is not the key subject might have discovered the private key value.
CA Compromise
Someone might have revealed the private key of the certificate issuer.
Change in Affiliation
The certificate subject no longer works for the organization.
Superseded
A new certificate is replacing an existing certificate.
Cessation of Operation
The certificate subject no longer requires the certificate.
Certificate Hold
You want to revoke the certificate temporarily.
PGP key revocation reasons
Reason
Description
Unknown
The revocation reason does not match any of the predefined reasons.
Superseded
A new PGP key is replacing an existing PGP key.
Key Compromise
A person who is not the key subject might have discovered the private key value.
Key Retired
The PGP key is no longer used.
User ID Invalid
The user information for the PGP key is not valid.
Certificate and PGP key options
Change the display name for a certificate or PGP key
1.
2.
3.
4.
5.
6.
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On the home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Certificates or PGP keys.
Highlight a certificate or PGP key.
Press the
key > Change Label.
Type a display name for the certificate or PGP key.
Click OK.
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User Guide
Turn off prompts that appear when you add a certificate or PGP key to the key store
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Certificates or PGP keys.
Press the
key > Fetch Certificates or Fetch PGP Keys.
Press the
key > Options.
• To download the revocation status of a certificate or PGP key when you add it to the key store, change the Fetch Status
field to Yes.
• To add a certificate or PGP key to the key store without downloading the revocation status, change the Fetch Status
field to No.
• To turn off the display name prompt, clear the Prompt for Label checkbox.
5. Press the
key > Save.
If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the subject
as the name for the certificate or PGP key.
Add an email address to a certificate
1.
2.
3.
4.
5.
6.
7.
On the home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Certificates.
Press the
key > Show Others' Certificates.
Highlight a certificate.
Press the
key > Associate Addresses.
Press the
key > Add Address.
Do one of the following:
• Click a contact.
• Click Use Once. Type an email address. Press the
key on the keyboard.
8. Press the
key > Save.
Change how often a certification authority profile checks certificate status
Depending on your organization, you might be able to change how often a certification authority profile checks the status of its
certificate. If the certificate is scheduled to expire soon, you can re-enroll with the certification authority profile to receive an
updated certificate.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificate Enrollment.
3. Change the Certificate Revocation Check Interval field.
4. Press the
key > Save.
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Clear the PGP data cache
The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone
downloads from the PGP Universal Server.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > PGP.
3. Press the
key > Clear Universal Cache.
The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policy
and updated PGP public keys from the PGP Universal Server.
Certificate servers
Add or delete a certificate server
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Certificate Servers.
• To add a new certificate server, press the
key > New Server. Add the connection information for the certificate
key > Save.
server. Press the
• To delete a certificate server, highlight a certificate server. Press the
key > Delete.
Change connection information for a certificate server
1.
2.
3.
4.
5.
6.
On the Home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Certificate Servers.
Highlight a certificate server.
Press the
key > Edit.
Change the connection information for the certificate server.
Press the
key > Save.
Connection options for OCSP and CRL servers
Option
Description
Friendly Name
Type a display name for the certificate server.
Server URL
Type the web address of the certificate server.
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Connection options for LDAP-enabled servers
Option
Description
Friendly Name
Type a display name for the server.
Server Name
Type the network address of the server.
Base Query
Type the base query information for the server using X.509 certificate syntax (for example,
o=test.rim.net).
Port
Type the port number for your organization’s network. The default port number is 389.
Authentication Type
Specify whether you must log in to the server.
Connection Type
Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection
to connect to the server.
Send connection information for a certificate server
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Certificate Servers.
Highlight a certificate server.
Press the
key > Email Server or PIN Server.
Key store
About the key store
The key store on your BlackBerry smartphone might store the following items:
• Personal certificates or PGP keys (public and private key pairs)
• Certificates that you download using a certification authority profile or the BlackBerry Desktop Software
• Root certificates that are included in the BlackBerry Desktop Software
• Certificates that you download from an LDAP-enabled server or DSML-enabled server
• PGP public keys that you download from an LDAP-enabled server
• Certificates or PGP public keys that you import from your smartphone or a media card
• Certificates or PGP public keys that you add from a message
To access items in the key store, you must enter a key store password. If you exceed the number of allowed password
attempts, all your smartphone data is deleted.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
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Change the key store password
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Key Stores.
3. Press the
key > Change Key Store Password.
Synchronize the key store password with the smartphone password
If you synchronize the key store password with your BlackBerry smartphone password, when you change your smartphone
password, the key store password changes to match it automatically.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Key Stores.
3. Change the Use Device Password as Key Store Password field to Yes.
4. Press the
key > Save.
Change when your smartphone deletes the key store password
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Key Stores.
Change the Key Store Password Timeout field.
Press the
key > Save.
To access private keys after your BlackBerry smartphone deletes the key store password, you must type your key store
password.
Add contacts automatically when you add certificates or PGP keys to the key store
You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in
your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically
create a contact entry with that person's name, organization, phone number, and address.
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Key Stores.
Select the Add Certificate Email to Contacts checkbox.
key > Save.
Press the
Change the service that your smartphone uses to download certificates
Depending on your organization, you might not be able to change the service that your BlackBerry smartphone uses to
download certificates. For more information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Key Stores.
3. Change the Certificate Service field.
4. Press the
key > Save.
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Turn off automatic backup and restore of key store data
By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your
smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private
key from your computer, you can turn off automatic backup and restore of key store data.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Key Stores.
3. Clear the Allow Key Store Backup/Restore checkbox.
4. Press the
key > Save.
To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox.
Change the refresh rate for certificate revocation lists
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Key Stores.
In the Certificate Status section, change the Expires After field.
Press the
key > Save.
Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item
with a status that is older than the time limit that you set.
Reject certificate revocation lists from unverified CRL servers
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Key Stores.
Clear the Accept Unverified CRLs checkbox.
Press the
key > Save.
Your BlackBerry smartphone rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service
can't verify.
Smart cards
About using a smart card with your smartphone
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the
key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing
and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on
your smartphone.
If you use a smart card certificate to authenticate with your smartphone, after you connect your smart card reader to your
smartphone, your smartphone requests authentication from the smart card each time that you unlock your smartphone.
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You can install multiple smart card drivers on your smartphone, including drivers for microSD smart cards, but you can only
authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer media
files between your microSD smart card and your computer, you must temporarily turn off two-factor authentication or select a
different authentication option.
If the S/MIME Support Package for BlackBerry smartphones is installed on your smartphone, you can use smart card
certificates to send S/MIME-protected messages.
Turn on two-factor authentication
To perform this task, you must set a password for your BlackBerry smartphone and have the smart card password that you
received with your smart card.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Password.
• To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field to
Smart Card.
• To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to
unlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device Password
checkbox.
3. Press the
key > Save.
Import a certificate from a smart card
1.
2.
3.
4.
5.
6.
7.
8.
On the home screen or in a folder, click the Options icon.
Click Security > Advanced Security Settings > Certificates.
Press the
key > Import Smart Card Certs.
Enter your smart card password.
Select the checkbox beside a certificate.
Click OK.
Enter your key store password.
Click OK.
Lock your smartphone when you remove your smart card from your smart card reader
1.
2.
3.
4.
5.
On the Home screen or in a folder, click the Options icon.
Click Security > Password.
If necessary, change the User Authenticator field to Smart Card.
Select the Lock On Card Removal checkbox.
Press the
key > Save.
Related information
I can't unlock my smartphone using my smart card, 0
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About smart password entry
If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you might
be able to use smart password entry in some password fields. When smart password entry is turned on, your smartphone is
designed to remember the format of a password that you type in a password field. When you type the password again, your
smartphone applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside
the password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator
appears beside the password field.
To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card
reader must be installed on your smartphone.
Turn off smart password entry
To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone.
You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart
card password based on the smart password filter that your smartphone applies to password fields.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. If necessary, change the User Authenticator field to Smart Card.
4. Clear the Smart Password Entry checkbox.
5. Press the
key > Save.
To turn on smart password entry again, check the Smart Password Entry checkbox.
Turn off notification for smart card connections
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > Smart Card.
Clear the LED Session Indicator checkbox.
Press the
key > Save.
To turn on notification for smart card connections, select the LED Session Indicator checkbox.
Prerequisites: Using authentication certificates
•
•
•
•
•
Your BlackBerry smartphone must have the correct smart card driver and smart card reader driver installed.
You must have imported a certificate from your smart card that you can use for signing and verification.
You must turn on advanced authentication.
You must have set a smartphone password.
You must have the smart card password that you received with your smart card.
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Use a certificate to authenticate your smart card
To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone.
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your
smart card to unlock your smartphone.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. If necessary, change the User Authenticator field to Smart card.
4. Change the Authentication Certificate field.
5. Press the
key > Save.
To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None.
Check the status of your authentication certificate automatically
To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone.
1.
2.
3.
4.
5.
On the Home screen or in a folder, click the Options icon.
Click Password.
If necessary, change the User Authenticator field to Smart Card.
Change the Certificate Status Check field.
Press the
key > Save.
If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone
locks.
Store the passphrase for your smart card on your smartphone
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Security > Smart Card.
Select the PIN Caching checkbox.
Press the
key > Save.
Your BlackBerry smartphone stores the passphrase for the same length of time as it stores your key store password.
VPN settings
Depending on the options that your administrator has set for you, this feature might not be supported.
About VPN profiles
A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your
organization, your adminstrator might add a VPN profile to your BlackBerry smartphone automatically and you might have
more than one VPN profile on your smartphone. For more information about VPN profiles, contact your administrator.
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About software tokens
You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone
regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your
smartphone and the software token information that appears in the VPN profile must be correct. For more information about
software tokens, contact your administrator.
View the IT policies that have been set by your administrator
If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server, your administrator might set options that
determine the features and settings that are available on your smartphone. For example, your administrator might set a policy
on your smartphone that requires you to use a password.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Security Status Information > View IT Policy > IT Policy Details.
Verify security software manually
Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone. The
tests should run automatically after you restart your smartphone, but you can also verify security software manually.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Security Status Information.
key > Verify Security Software.
3. Press the
Third-party application control
About permissions and trust status for third-party applications
You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone
interact with the other applications on your smartphone. For example, you can control whether third-party applications can
access data or the Internet, make calls, or track your location. Some applications require specific permissions to work.
If you have added a third-party application to your smartphone, your smartphone is designed to prevent the application from
sending or receiving data without your knowledge. The first time that you open a third-party application, you might be
prompted to trust the application or to set permissions for it. If you trust the application, your smartphone sets most
permissions for the application to Allow. You can change the permissions for a specific application or all applications in the
smartphone options.
Set permissions for a third-party application
Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry
smartphone. For more information about how changing these permissions might affect the operation of the applications on
your smartphone, contact your wireless service provider or administrator.
1. On the home screen or in a folder, click the Options icon.
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2. Click Device > Application Management.
• To set permissions for a specific third-party application, highlight the application. Press the
key > Edit
Permissions.
• To set permissions for all third-party applications, press the
key > Edit Default Permissions.
3. In the Connections, Interactions, or User Data section, press the
4. Change the permission fields.
5. Press the
key > Save.
key > Expand.
Related information
Interaction permissions for third-party applications, 255
Data permissions for third-party applications, 256
Reset connection permissions for third-party applications
1.
2.
3.
4.
5.
On the Home screen or in a folder, click the Options icon.
Click Device > Application Management.
Press the
key > Edit Default Permissions.
Press the
key > Reset All Firewall Prompts.
Press the
key > Apply Defaults to All.
About direct Internet connections for third-party applications
Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to
the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
You might have to set the APN that the third-party application uses for this connection.
Set up a direct Internet connection for a third-party application
To get the user name and password for the APN, contact your wireless service provider.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > TCP IP.
3. Type the APN information.
4. Press the
key > Save.
Turn on safe mode
When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party applications from running
automatically. This safe mode enables you to troubleshoot or remove any unwanted applications.
1. Remove and reinsert the battery.
2. When the red LED light goes out, press and hold the
3. When the dialog appears, click OK.
key as the smartphone is loading.
When safe mode is on, a safe mode indicator appears at the top of the home screen.
To turn off safe mode, repeat step 1.
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Turn off a prompt for a third-party application connection
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Device > Application Management.
Highlight a third-party application.
Press the
key > Edit Permissions > Prompt Exceptions.
• To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow.
Specify a protocol and, if necessary, the domain.
• To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add
Deny. Specify a protocol and, if necessary, the domain.
5. Press the
key > Save.
Interaction permissions for third-party applications
Permission
Description
Cross Application Communication
Specify whether third-party applications can communicate and share data
with other applications on your BlackBerry smartphone.
Device Settings
Specify whether third-party applications can turn on or turn off your
smartphone or change smartphone options, such as display options.
Media
Specify whether third-party applications can access media files on your
smartphone.
Application Management
Specify whether third-party applications can add or delete application
modules or access module information such as an application name or
version.
Themes
Specify whether your smartphone can use third-party applications as a
source for customized themes.
Input Simulation
Specify whether third-party applications can simulate actions, such as
pressing a key on your smartphone.
Browser Filtering
Specify whether third-party applications can register browser filters with
the browser on your smartphone to add, change, or delete website content
before it appears in your browser.
Recording
Specify whether third-party applications can take screen shots of your
smartphone screen or use other applications on your smartphone to take
pictures or recordings.
Security Timer Reset
Specify whether third-party applications can reset the duration that your
smartphone remains unlocked after you stop using it.
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User Guide
Permission
Description
Display Information While Locked
Specify whether third-party applications can display information while your
smartphone is locked.
Related information
Set permissions for a third-party application, 253
Data permissions for third-party applications
Permission
Description
Email
Set whether third-party applications can access email messages, text messages, or PIN
messages on your BlackBerry smartphone.
Organizer Data
Set whether third-party applications can access organizer data such as contacts, calendar
entries, tasks, or memos.
Files
Set whether third-party applications can access files that you store on your smartphone. For
example, you can set whether third-party applications can access files that you transfer to your
smartphone using Bluetooth technology or using the BlackBerry Desktop Software.
Security Data
Set whether third-party applications can access certificates or keys in the key store on your
smartphone.
Secure Element
Set whether third-party applications can access confidential information, such as credit card
numbers, coupons, loyalty cards, and public transit passes, that are stored on your
smartphone's secure element. Depending on your smartphone model and wireless service
provider, your smartphone might not use a secure element.
Related information
Set permissions for a third-party application, 253
Connection permissions for third-party applications
Permission
Description
USB
Set whether third-party applications can use physical connections, such as a USB cable or
RS-232 cable, that you have set up for your BlackBerry smartphone.
Bluetooth
Set whether third-party applications can use Bluetooth connections.
Phone
Set whether third-party applications can make calls or access call logs.
Location Data
Set whether third-party applications can use your GPS location information.
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Permission
Description
Server Network
Set whether third-party applications can access the Internet or your organization's intranet
using your organization's network.
Internet
Set whether third-party applications can access the Internet through your wireless service
provider (for example, using a direct Internet connection or WAP gateway).
Wi-Fi (if supported)
Set whether third-party applications can use Wi-Fi connections.
Near Field Communication
Set whether third-party applications can use NFC connections.
Related information
Third-party application control, 253
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User Guide
Service books and diagnostic reports
Service books and diagnostic reports
Accept, delete, or restore a service book
Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless
network to add an additional service or application to your smartphone.
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Device > Advanced System Settings > Service Book.
Highlight a service book.
Press the
key.
• To accept a service book, click Accept.
• To delete a service book, click Delete.
• To restore a service book, click Undelete.
Run a diagnostic report
If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or
administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the
report to help you troubleshoot the issue.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the
key > Diagnostics Test.
4. Press the
key > Run.
Related information
I can't run or submit a diagnostic report, 259
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to
that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3. Press the
key > Diagnostics Test.
4. Press the
key > Options..
5. Type the contact information.
6. Press the
key > Save.
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User Guide
Service books and diagnostic reports
Find your smartphone model number and version of the
BlackBerry Device Software
Do one of the following:
• On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions.
• If supported by your input language, in a message or memo, type myver followed by a space.
I can't run or submit a diagnostic report
Try the following actions:
•
•
•
Try running the diagnostic report again. In the diagnostic report, press the
key > Repeat All Steps.
Verify that your BlackBerry® smartphone is connected to the wireless network.
If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't
submit a diagnostic report to a PIN, try submitting the report to an email address.
Related information
Run a diagnostic report, 258
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User Guide
Synchronization
Synchronization
How to: Synchronization
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data
(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email
can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry
Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or on your computer, you
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1. On the home screen, click the Messages icon.
2. Press the
key > Reconcile Now.
Related information
About synchronization and reconciliation, 138
Some characters in calendar entries don't appear correctly after synchronization, 0
Turn on or turn off wireless email reconciliation, 79
Manage email reconciliation conflicts
You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an email
reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the email
application on your computer.
1. On the home screen, click the Messages icon.
2. Press the
key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the On Conflicts field.
5. Press the
key > Save.
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User Guide
Synchronization
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the
organizer data on your computer takes precedence over the organizer data on your smartphone.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the
key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization checkbox.
4. Press the
key > Save.
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For
more information, see the Help in the BlackBerry Desktop Software.
Turn on or turn off wireless email reconciliation
You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry smartphone.
1. On the home screen, click the Messages icon.
2. Press the
key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select or clear the Wireless Reconcile checkbox.
Delete email on your smartphone and in your email application on your
computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1. On the Home screen, click the Messages icon.
2. Press the
key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the Delete On field to Mailbox & Handheld.
5. Press the
key > Save.
It takes a short period of time for email to be deleted over the wireless network.
Related information
About backing up and restoring smartphone data, 138
Empty the deleted items folder on your computer from your smartphone
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
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User Guide
1.
2.
3.
4.
Synchronization
On the Home screen, click the Messages icon.
Press the
key > Options > Email Reconciliation.
If the Message Services field appears, set this field to the appropriate email account.
Press the
key > Purge Deleted Items.
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry
smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry
Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an
activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
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User Guide
Accessibility options
Accessibility options
How to: Accessibility
Screen accessibility options
Display closed captions in videos
You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
1. On the Home screen, click the Media icon.
2. Press the
key > Media Options.
3. Select the Display Closed Captions checkbox.
4. If necessary, change the Appearance field, Position field, and Font Scale field.
5. Press the
key > Save.
Change the display font
1.
2.
3.
4.
On the Home screen or in a folder, click the Options icon.
Click Display > Screen Display.
Change the font fields.
Press the
key > Save.
Related information
Use grayscale or reverse contrast for the screen display, 175
Screen display, 172
Use grayscale or reverse contrast for the screen display
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
• To use grayscale for the screen display, change the Color Contrast field to Greyscale.
• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.
3. Press the
key > Save.
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Accessibility options
User Guide
Audio and phone accessibility options
Turn on or turn off event sounds
Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low,
and when you connect or disconnect a USB cable or accessory to or from your smartphone.
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Event Sounds field.
4. Press the
key > Save.
Change how you answer calls with a headset
If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your
smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
1. From the home screen, press the
key.
2. Press the
key > Options > In-call Settings.
• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset
Only).
• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.
3. Press the
key > Save.
Add or delete a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or
groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring
tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring
tone or alert, you can select the All Alerts Off profile.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7. Press the
key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the
Related information
Icons for sound and alert profiles, 122
264
key > Delete.
Accessibility options
User Guide
Hearing aid mode
Depending on your BlackBerry® smartphone model, this feature might not be supported.
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate level
and frequency response to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode
1. From the Home screen, press the
key.
2. Press the
key > Options > Hearing Aid Mode.
3. Change the Mode Enabled field to Telecoil.
4. Press the
key > Save.
The H-T telecoil indicator appears at the top of the Home screen.
Related information
About hearing aid mode, 63
TTY support
Depending on your wireless service provider, this feature might not be supported.
About TTY support
When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per
second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text
that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY
device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your smartphone,
visit www.shopblackberry.com.
Turn on or turn off TTY support
1. From the Home screen, press the
2. Press the
key > Options > TTY.
3. Change the TTY field.
4. Press the
key > Save.
key.
A TTY indicator appears in the connections area at the top of the Home screen.
Related information
About TTY support, 63
265
Accessibility options
User Guide
Phone options, 61
Voice dialing
Perform an action using a voice command
1. On the Home screen or in a folder, click the Voice Dialing icon.
2. After the beep, say a voice command.
Related information
I can't make calls using a voice command, 0
Available voice commands
Voice command
Description
"Call <contact name or phone number>"
Say this voice command to make a call. To perform this task with a Bluetooth enabled
device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled
device must support this feature and you must turn on Bluetooth technology. You
can't make calls to emergency numbers using voice commands.
"Call <contact name> <phone number
type>"
Say this voice command to call a specific phone number for a contact that is in your
contact list. For example, if the contact has a work number and a mobile number,
you can say "call <contact name> work" to call the work number.
"Call extension <extension number>"
Say this voice command to dial an extension. To perform this task, you must set
options for dialing extensions. You can dial extensions only within your company.
"Check my phone number"
If you have multiple phone numbers associated with your BlackBerry smartphone,
say this voice command to check your active phone number.
"Check signal strength"
Say this voice command to check your wireless coverage level.
"Check network"
Say this voice command to check the wireless network that your smartphone is
connected to.
"Check battery"
Say this voice command to check the battery power level.
"Repeat"
Say this voice command to have the last voice prompt repeated to you.
"Cancel"
Say this voice command to close the voice dialing application.
Related information
Set options for dialing extensions, 57
266
Accessibility options
User Guide
Typing accessibility options
Change or delete a word substitution entry
1.
2.
3.
4.
On the home screen or in a folder, click the Options icon.
Click Typing and Language > Word Substitution.
Highlight a word substitution entry.
Press the
key.
• To change the word substitution entry, click Edit. Change the entry. Press the
• To delete the word substitution entry, click Delete.
key > Save.
Change your typing style
You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Language > Typing.
3. For a keyboard, do one of the following:
• To turn off all typing assistance, change the Style field to Direct.
• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.
4. Press the
key > Save.
Related information
I have no Advanced Style Options, 0
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User Guide
Calculator
Calculator
Use the calculator
On the Home screen or in the Applications folder, click the Calculator icon.
• To press a key in the calculator, click the key or press the corresponding key on the BlackBerry smartphone keyboard.
Convert a measurement
1. On the Home screen or in the Applications folder, click the Calculator icon.
2. Type a number.
3. Press the
key.
• To convert the number from imperial to metric, click To Metric.
• To convert the number from metric to imperial, click From Metric.
4. Click a conversion type.
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User Guide
Glossary
Glossary
ADN
An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public
services.
APN
access point name
BCC
blind carbon copy
BlackBerry MDS
BlackBerry Mobile Data System
CC
carbon copy
CDMA
Code Division Multiple Access
certificate
A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has a
corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is
authentic and can be trusted.
CMIME
Compressed Multipurpose Internet Mail Extensions
CRL
certificate revocation list
CRL server
A BlackBerry smartphone uses a CRL server to check the most recently published revocation status of a certificate.
Certificate authorities publish certificate revocation lists on CRL servers.
DNS
Domain Name System
DSA
Digital Signature Algorithm
DSML
Directory Service Markup Language
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DSML-enabled server
A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates.
EAP-FAST
Extensible Authentication Protocol Flexible Authentication via Secure Tunneling
EAP-SIM
Extensible Authentication Protocol Subscriber Identity Module
EAP-TLS
Extensible Authentication Protocol Transport Layer Security
EAP-TTLS
Extensible Authentication Protocol Tunneled Transport Layer Security
ECC
Elliptic Curve Cryptography
FDN
Fixed Dialing Number
FIPS
Federal Information Processing Standards
GAN
generic access network
GPS
Global Positioning System
GSM
Global System for Mobile Communications
HTTP
Hypertext Transfer Protocol
IMSI
International Mobile Subscriber Identity
IP
Internet Protocol
IT policy
An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones,
BlackBerry PlayBook tablets, the BlackBerry Desktop Software, and the BlackBerryWeb Desktop Manager.
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LDAP
Lightweight Directory Access Protocol
LDAP-enabled server
A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP keys.
LED
light-emitting diode
mass storage mode
Mass storage mode enables users to transfer files between a media card and their computer when they connect their
BlackBerry smartphone to their computer.
MCC
mobile country code
MMS
Multimedia Messaging Service
MNC
mobile network code
MTP
Media Transfer Protocol
NFC
Near Field Communication
OCSP
Online Certificate Status Protocol
PEAP
Protected Extensible Authentication Protocol
personal certificate
A personal certificate is a certificate that a certificate authority assigns to a user.
personal PGP key
A personal PGP key is made up of a PGP public key and PGP private key for a user.
PIN
personal identification number
private key
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Glossary
A private key is a key that only the certificate subject can use. Private key information is not distributed publically.
BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email
messages that users receive.
public key
A public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys to
encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email
messages or PIN messages that users receive from certificate subjects.
root certificate
A root certificate is a self-signed certificate and usually belongs to a certificate authority.
RTSP
Real Time Streaming Protocol
R-UIM
Removable User Identity Module
SAN
subject alternative name
SDN
A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you
can use to access information about your BlackBerry smartphone service, such as the current call forwarding status.
SHA
Secure Hash Algorithm
SIM
Subscriber Identity Module
S/MIME
Secure Multipurpose Internet Mail Extensions
SMS
Short Message Service
SMSC
Short Message Service Center
SSID
service set identifier
SSL
Secure Sockets Layer
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TCP
Transmission Control Protocol
TLS
Transport Layer Security
Triple DES
Triple Data Encryption Standard
TTY
teletype
VPN
virtual private network
WAN
wide area network
WAP
Wireless Application Protocol
WEP
Wired Equivalent Privacy
WML
Wireless Markup Language
WPA
Wi-Fi Protected Access
WTLS
Wireless Transport Layer Security
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Legal notice
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All Rights Reserved.
Iperf performance test
Mark Gates
Ajay Tirumala
Jim Ferguson
Jon Dugan
Feng Qin
Kevin Gibbs
John Estabrook
National Laboratory for Applied Network Research
National Center for Supercomputing Applications
University of Illinois at Urbana-Champaign
www.ncsa.uiuc.edu
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Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated
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copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the
Software is furnished to do so, subject to the following conditions:
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USE OR OTHER DEALINGS IN THE SOFTWARE.
PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the
Perl 5 language.
This is JavaScriptCore's variant of the PCRE library. While this library started out as a copy of PCRE, many of the features of
PCRE have been removed.
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BlackBerry Bold 9930 smartphone model number: RDU71CW or RDU72CW
This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European
Community.
BlackBerry Bold 9900 smartphone model number: RDE71UW, RDE72UW, RDV71UW, RDV72UW, RDY71UW, or RDY72UW
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This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European
Community.
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