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Alcatel OmniPCX Enterprise Alcatel 4028/4029 First User manual How Introduction How to use this guide Thank you for choosing a telephone from the 4028/4029 range manufactured by Alcatel. Your 4028 (IP set)/4029 (digital set) terminal has a new ergonomic layout for more effective communication. • Actions • Keypad Lift the receiver. A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program 2ab 5 c jkl ef 3d mno 6 Numeric keypad. your telephone, Hang up. Alphabetic keypad. a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section, 2 communication is even more convenient using the audio keys (loudspeaker, hands free), using the convenient alphabetic keypad, you can call your correspondents by name. Specific key on numeric keypad. • Navigator Move the navigation key up, down, to the left or to the right. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return to the telephone screens. • Display and display keys Smith John … • Audio keys Partial view of display. Loudspeaker, hands free. Display key. Adjustment “reduce”. Adjustment “increase”. • Programmable keys and icons • Other fixed keys Line key. Fixed key. Icon corresponding to key. MENU key. Voice mail access key. • Other symbols used Means that the function is accessible from the Menu page. Means that the function is accessible from the Perso page. Means that the function is accessible from the Info page. Means that the function is subject to programming. If necessary, contact your installer. Means that the function can be accessed by pressing a programmed key - see Program the keys for the Perso page or the add-on module. These symbols can be supplemented by small icons or text. 3 How Contents Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6 1. 1.1 1.2 1.3 2. p.9 p.9 p.9 p.9 p.10 p.10 p.10 p.10 p.10 p.10 p.11 p.11 p.11 6. 7. Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Three-way conference with internal and/or external correspondents (conference). . . . Talk simultaneously to more than 2 correspondents . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p.15 p.15 p.15 p.16 p.16 p.16 p.17 p.17 p.17 p.17 p.18 p.19 p.19 p.19 p.19 p.19 p.20 p.20 p.20 p.20 p.20 p.21 p.21 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22 Finding out the cost of an outside call made for an internal user from your terminal . . . p.22 Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 7.10 7.11 7.12 7.13 7.14 7.15 7.16 p.12 p.12 p.12 p.12 p.13 p.13 p.13 p.14 p.14 p.14 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cancelling a specific diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22 6.1 6.2 During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 4. Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call back the last caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 3. 5. Description of the screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the audio functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Program the keys for the Perso page or the add-on module . . . . . . . . . . . . . . . . . . . . . . Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Create, modify or consult your intercom list (max. 10 numbers) . . . . . . . . . . . . . . . . . . p.23 p.23 p.23 p.23 p.24 p.24 p.24 p.25 p.25 p.25 p.25 p.26 p.26 p.26 p.26 p.26 Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27 5 Getting to know your telephone Display and display keys Contains several lines and pages providing information on calls and the functions accessible via the 6 keys associated with the words on the screen. Telephone Adjust the tilt of the screen Handset Indicator light Transfer icon: pressing the key next to this icon allows you to program or change the transfer function. • • Headset connected. Appointment programmed. Silent mode activated. Telephone locked. Flashing green: incoming call. Flashing red: alarm. Display keys: pressing a display key activates the function shown associated with it on the screen. Navigation OK key: used to validate your choices and options while programming or configuring. Left-right navigator: used to move from one page to another. Up-down navigator: used to scroll through the content of a page. Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation, provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens. Welcome screens Alcatel 4028 Menu page: contains all functions and applications accessible via the keys associated with the words on the screen. Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. Socket for connecting headphones or a Hands-free / Loudspeaker unit Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc. Call display Alphabetic keypad Call in progress or outgoing call. Incoming call. Audio keys Hang-up key: to terminate a call. Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver. • Lit in hands-free mode or headset mode (short press). • Flashing in loudspeaker mode (long press). Call on hold*. Intercom/Mute key: • during a conversation: press this key so that your correspondent can no longer hear you. • terminal idle: press this key to answer calls automatically without picking up the receiver. If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call. To adjust the loudspeaker or handset volume up or down Extension unit Left-right navigator: used to check calls. Function keys and programmable keys Guide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page. An extension unit can be fitted to your telephone. This provides additional keys which can be configured as function keys, line keys, call keys etc. To affix labels: push the holding strip of the unit backwards to you and lift it. Install the label under the keypad, in the housing designed for, and place the keypad back into position. Messaging key to access various mail services: if the key flashes orange, a new voice message, a new text message or a call-back request has been received. 'Redial' key: to access the 'Redial' function. 6 Programmable key (F1 and F2 keys): lit when the function associated with the key is activated. 1 Description of the screens Other Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator 1.1 is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or modified via the Information key. Welcome screens Menu page Perso page Info page Time and status icon Date Call forwarding icon Stationary: no forwarding activated. Rotating: forwarding activated Info page: contains information on the telephone and the status of its functions: name, telephone number, number of Scroll bar: shows the position on a page messages, activation of transfer function, appointment reminder, etc. Displays the content of the page selected Menu page: contains all functions and applications accessible via the keys associated with the words on the screen. From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling back one of the last 10 numbers or intercepting calls. Left-right navigator: used to move from one page to another. Up-down navigator: used to scroll through the content of a page. 7 Description of the screens 1 1.2 Call management screen Date Incoming call icon 1.3 Application screen Date Time and status icon Application name Time and status icon Call holding icon Pop-up display of functions accessible while the call is taking place Call in progress icon Application screen Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller. Events screen Application screen: displays information relevant to programming or configuring the telephone. Events screen: displays events connected to the programming or configuration operations in progress, confirmation, rejection, error, etc. Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). When a call is in progress, use the left-right navigator to look at held or incoming calls. Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are directly related to the status of the call consulted. For example, the transfer function will not be available between a call in progress or a held call and an incoming call. Back/Exit key: used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc. Calls can also be managed from the Perso page. While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key associated with him. 8 Using your telephone 2 Other Making a call 2.1 2.3 Using the telephone in 'Hands free' mode Terminal idle: ab 2 5 c jkl 3 f de ab 2 OR o mn 6 5 lift the receiver dial directly the number for your call 5 jkl 3 f de mn OR o 6 number required you are in hands free mode hands free Press and release 3d 6 mn OR o terminate your call Call in progress: ef bc jkl 2a c OR Paul Conversation 00:23' number required programmed line key correspondent’s name during a conversation Paul Conversation 00:23' during a conversation To make an external call, dial the outside line access code before dialling your correspondent's number. 9 is the default code for an outside line. press and release During a conversation, you can lift the receiver without terminating the call. For the operator, dial '0' (by default). • If the internal or outside number does not reply: LS announce Call back OR broadcast a message on the loudspeaker of the free terminal request callback to a busy terminal Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker. Text mail send a written message the loudspeaker key flashes Paul Conversation 00:23' during a conversation Text mail OR OR 2.4 activate loudspeaker (long press) OR the key is no longer lit OR send a voice message 2.2 go to next screen adjust volume (7 levels) Receiving a call deactivate loudspeaker (long press) press and release the loudspeaker key to switch to hands free mode (light steady). OR OR Paul is calling lift the receiver hands free press the key next to the 'incoming call' icon 9 Using your telephone 2 Calling your correspondent by name (company directory) 2.5 Redialling 2.8 10:30 OR enter the name or initials or the surname and first name of your correspondent select the type of search you want (last name, last name and first name* or initials*) 'Redial' key Call back the last caller (whose call was not answered) 2.9 display the previous and next names OR press the key associated with the correspondent to call caller modify the search 10:30 reach the 'Menu' page Make calls via your programmed call keys 2.10 10:30 find the correspondent you want to call from the programmed call keys call the chosen correspondent Your terminal has access to a common directory of outside numbers. 5 ef bc 3d jkl 6 2a o mn directory number Last caller : call back the last caller Requesting automatic callback if internal number is busy internal number busy Calling from the common directory 2.7 No reply Helen PERSO access the 'Perso' page Callback last menu *Name must be entered in format name/space/first name. 2.6 reach the 'Menu' page last number redial Display of all the correspondents meeting the search criteria OR Redial menu 10 Call back callback request acknowledged Using your telephone 2 2.11 Answering an internal call in intercom mode 2.13 You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the caller’s identity. Mute, so that your correspondent cannot hear you You can hear your correspondent but he/she cannot hear you: • To activate - Terminal idle: The key lights up Paul Conversation 00:23' corresponding LED lights up during a conversation When your caller hangs up, intercom mode remains active. The key is no longer lit resume the conversation • To deactivate - Terminal idle: the corresponding LED goes out 2.12 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. Paul Conversation 00:23' during a conversation * OR disable microphone Send DTMF to activate The function is automatically cancelled when you hang up. 11 During a conversation 3 Answer call displayed: Other Making a second call during a conversation 3.1 Take call OR Enquiry call 5 3d 6 o mn during a conversation number of second correspondent • Other methods for calling a second correspondent 5 ef bc 3d jkl 6 2a the first call is on hold line key for which icon is flashing • To return to your first caller and end the conversation in progress: ef bc jkl 2a Paul Conversation 00:23' John Conversation 00:23 John Conversation 00:23 the first call is on hold John Conversation 00:23 key associated with the 'incoming call' icon Dial directly the number for your call. o mn OR Paul In conversation Name of second correspondent. - To access the 'Redial' function (press and hold). - Call back on the last 10 number dialled (short press). 3.3 Programmed line key. During a conversation, a second call is on hold. To accept the second call: Switching between calls (Broker call) • To cancel your second call and recover the first: Enquiry off John Conversation 00:23 OR John Conversation 00:23 Paul Conversation 00:23' Paul Conversation 00:52 your first call is placed on hold key associated with the 'incoming call' icon If you make an error, hang up: your telephone will ring and you will recover your first call. 3.4 Transferring a call • To transfer your call to another number: 3.2 Answering a second call during a conversation • A second correspondent is trying to call you: during a conversation Paul Conversation 00:23' during a conversation Paul is calling name or no. of the caller displayed for 3 seconds 12 5 ef bc 3d jkl 6 2a Paul Conversation 00:23' o mn Calling a second person during a conversation John Conversation 00:23 the first call is on hold OR During a conversation 3 • If the number receiving the transfer answers: Talk simultaneously to more than 2 correspondents 3.6 Call back You are in a conference call with 2 correspondents. To add another correspondent to the conference: You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above. Add Paul John 00:23 5 Transfer between two outside calls is not generally possible (depends on country concerned and system configuration). 3.5 bc 3d jkl 6 2a ef mn o OR correspondent’s name or number Conference Number of participants: Insert Three-way conference with internal and/or external correspondents (conference) During a conversation, a second call is on hold: 3.7 Conference John Conversation 00:23 Paul John 00:23 Placing a call on hold (hold) • Exclusive hold: During a conversation, you wish to place the call on hold and recover it later, on the same telephone. select the 'conference' function Cancel conference and return to first correspondent (if conference is active): Put on hold Paul Conversation 00:23' End conference during a conversation • Recover the call on hold: Hang up on all correspondent (if conference is active): End conference Paul On hold OR key associated with the 'incoming call' icon After the conference, to leave your two correspondents talking together: Call back OR 13 Paul On hold your call is placed on hold Paul Conversation 00:23' During a conversation 3 • Common hold: To recover your call on any telephone in your system. Call pick up Park/retrieve services call Hold Paul Conversation 00:23' during a conversation your call is placed on hold If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator. Recover the call on hold from any telephone: 3.9 Paul Conversation 00:23' key associated with the 'incoming call' icon Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call: Intrusion Placing an outside call on hold (parking) 3.8 call Intrusion into an internal conversation Intrusion same key to exit • Protection against intrusion: protection Park/retrieve Intrusion You can place an outside call on hold and recover the call on another telephone: 5 Park the call Paul Conversation 00:23' press programmed key during a conversation ef bc 3d jkl 6 2a o mn enter the number Protection is cancelled when you hang up. A parking announcement message is displayed on the screen of the parking destination set. • To recover the parked call: call 3.10 Park/retrieve To automatically take the parked call, pick up the handset of the parking destination set. 10:30 menu Settings Services Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver: Consultation Paul in conversation reach the 'Menu' page during a conversation 14 OR adjust audio volume Sharing 4 Other Answering the general bell 4.1 call pick up Call pick-up 4.3 You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. Night service • If the telephone ringing is in your own pick-up group: When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: Group call pick up 10:30 Settings menu Services 10:30 reach the 'Menu' page Consultation 4.2 Settings menu Services reach the 'Menu' page Call pick up Night service services call pick up Consultation Call pick up Group call pick services up • If the telephone ringing is not in your pick-up group: Manager/secretary filtering Individual call pick up Screened list : 10:30 Settings menu System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more secretaries. Services Consultation reach the 'Menu' page • From the manager’s or secretary’s telephone: incoming calls are filtered by a chosen person (secretary, etc.) Call pick up services press programmed key Individ pick up bc 3d jkl 6 2a 5 ef o mn number of telephone ringing The system can be configured to prevent call pick-up on certain telephones. same key to cancel Filtering is indicated on the manager’s telephone by the icon corresponding to the “filtering” programmed key. 15 Sharing 4 Hunting groups 4.4 4.5 • Hunting group call: Calling an internal correspondent on his/her pager The number called does not answer and you know that the person called has a pager: Certain numbers can form a hunting group and can be called by dialling the group number. bc 2a 5 jkl 5 o mn ef bc 3d jkl 6 2a ef 3d mn Paging bc 3d jkl 6 2a o 5 ef mn o 6 number called number called Group No. • Temporary exit from your hunting group: hunting group 10:30 paging in progress is displayed Go out of Settings menu Services Your correspondent can answer from any telephone in the system. reach the 'Menu' page Consultation Additional Out hunting grp services bc 3d jkl 6 2a 5 ef 4.6 o mn your group number Answering a call on your pager Paging answer • Return into your group: A call on your pager can be answered from any telephone within the system. Go into hunting group 10:30 10:30 Settings menu your pager beeps Services Services reach the 'Menu' page reach the 'Menu' page Consultation Consultation Settings menu Additional services In hunting grp ab 2 5 c jkl ef 3d Paging Paging answer bc 3d jkl 6 2a 5 ef o mn o mn 6 your extension number your group number Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number. 16 Sharing 4 4.7 Calling a correspondent on his/her loudspeaker Send a voice message copy 4.9 Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone: LS announce new voice 2a message 5 ef bc 3d jkl 6 o mn Paul personal code your correspondent does not reply Consult display number of new and old messages you are connected to the loudspeaker on your correspondent’s phone (if he/she has the hands free function) Text mail Forward msg 4.8 Record your message Exit Sending a written message to an internal correspondent new text messa Send 2 5 jkl 3 f de 5 OR o mn 6 enter the number of the terminal to receive the message 3d 6 Text mail OR o mn number to be called enter the first letters of the name 4.10 Send a text message to ef bc jkl 2a c ab Spell name OR Send # correspondent’s name send message Sending a recorded message to a number / a distribution list Predefined msg xxx xxx new voice select a predefined message OR To complete select a predefined message to complete 5 Exit compose a new message bc 2a 5 Text mail xxxxxx xxx 3d 6 ef Voice mail Send Record your message o mn personal code Msg to create OR bc jkl 2a message end of recording Apply complete your message Send send message 17 jkl 3d record message ef OR o mn 6 number to be called OR Spell name OR # correspondent’s name Exit end of broadcast Sharing 4 4.11 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: bc 3d jkl 6 2a 5 ef o mn speak, you have 20 seconds OR number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker. 18 Keep in touch 5 Other 5.1 Diverting calls to another number (immediate diversion) OR call back sender of message The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.). Immediate 2a forward 5 bc 3d jkl 6 Call back OR Save OR archive the message Exit terminate consultation ef mn o 5.4 number to be called Diverting calls to your pager Radio paging Callers will thus be able to contact you while you are moving around the company: diversion is acknowledged diversion is acknowledged press programmed key You can make calls, but only the destination number can call you. 5.5 5.2 Diverting your calls to your voice message service Forwarding your calls from the receiving terminal (“Follow me”) Remote forward You wish to receive your calls in your present location: Use the “Follow me” function. Imm fwd to VM diversion is acknowledged Other fwd Remote forward 5 5.3 The light indicates that messages have been received. bc 2a 5 jkl ef 3d o mn 6 press programmed key display name of sender, with date, time and ranking of message personal code Consult listen to message Replay OR Erase erase message 19 bc 3d jkl 6 2a OR 5 message 3d 6 o mn your extension number When you return, consult recorded messages new voice ef bc jkl 2a ef o mn your extension number diversion is acknowledged Keep in touch 5 Applying a selective diversion 5.6 5.9 You can forward your primary number and your secondary number or numbers to different sets. Diverting calls when your line is busy (divert if busy) Forward on busy Callers will thus be able to contact you while you are moving around the company: 10:30 Settings menu Services Consultation 10:30 Forward menu OR reach the 'Menu' page Other fwd reach the 'Menu' page Forward service Principal line selection OR Second line bc 3d jkl 6 2a selection 5 ef mn o Forward on bus select the number to forward number receiving diversion 5 ef bc 3d jkl 6 2a diversion is acknowledged o mn number receiving diversion 5.7 Cancelling all diversions 5 Deactivate Deactivate forward OR programme another type of diversion press programmed key 5.10 5.8 bc 3d jkl 6 2a OR ef diversion is acknowledged o mn number receiving diversion Do not disturb Cancelling a specific diversion on/off Do not disturb You can make your terminal temporarily unavailable for all calls. programmed key corresponding to type of diversion (group or selective) Settings Services Do not disturb & Do not disturb locking on/off Consultation diversion is acknowledged Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call. 20 Keep in touch 5 5.11 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. new text messa Text mail Fwd to text Fwd to text Predefined msg OR select a predefined message OR To complete select a predefined message to complete Text mail xxxxxx xxx Msg to create Apply compose a new message 5.12 complete your message Consulting written messages The light indicates that messages have been received. number of messages received OR Recall OR call back sender of message OR Text answer answer with a text message new text messa Save record message Read message OR display name of sender, with date, time and ranking of message Next message next message OR terminate consultation 21 6 Managing your charges Other Charging your calls directly to business accounts 6.1 You can charge the cost of your outside calls to business account numbers. 10:30 menu Settings Services Consultation Additional services reach the 'Menu' page Business accoun code 5 ef bc 3d jkl 6 2a 5 ef bc 3d jkl 6 2a o mn o mn number required number of business account Finding out the cost of an outside call made for an internal user from your terminal 6.2 10:30 menu Settings Services Consultation reach the 'Menu' page Consultation & Charging callbacks informations 22 Programming your telephone 7 Other 7.1 Initializing your voice mailbox light flashes Modify the password for your phone set 7.3 enter your personal code then record your name according to voice guide instructions 10:30 Settings menu My phone Password reach the 'Menu' page Your personal code is used to access your voice mailbox and to lock your telephone. 5 7.2 3d 6 5 message 5 ef bc 3d jkl 6 2a 5 Perso options Greeting msg 3d 6 ef 3d 6 Apply OR o mn new code (4 digits); ef bc jkl 2a You can replace the greeting message by a personal message bc jkl 2a o mn old code (4 digits) Customising your voice greeting No new voice ef bc jkl 2a Apply OR o mn enter new password again to confirm Perso greeting o mn personal code Normal prompt Perso greeting OR to return to the default message Accept apply Voice mail This password controls access to the programming and terminal locking functions by the user (default password: 0000). End Greeting recording record message end of recording 7.4 OR Restart re-record a message OR Modify the password for your voice mailbox Replay replay message No new voice 2a message 5 ef bc 3d jkl 6 Perso options Admin options o mn personal code Password My password bc 3d jkl 6 2a 5 ef o mn # new code (4 digits) As long as your voice mailbox has not been initialized, personal code is 0000. 23 Programming your telephone 7 T Adjust ringer volume while a call arrives: Adjusting the audio functions 7.5 OR Paul is calling 10:30 Settings menu My phone your telephone rings Ringing reach the 'Menu' page adjusting the ringer volume Adjusting screen brightness 7.6 T Choose the tune: 10:30 Settings menu Melody My Phone Contrast reach the 'Menu' page select the melody of your choice (16 tunes) T Adjusting the ringer volume: OR increase or decrease the contrast Ringing level OR select the volume of your choice: (12 levels) Selecting the welcome page 7.7 This function is used to choose the page displayed by default on the telephone. T activate/deactivate silent mode: 10:30 More options ¤ Silent mode to activate menu × Silent mode Settings to deactivate T Activate/disable meeting mode (progressive ringing): More options ¤ Progressive × Progressive ringing ringing to activate select the default page to deactivate T Activate/deactivate discreet ring mode: ¤ One beep before ringing OR to activate ¤ Three beeps ¤ One beep before ringing before ringing OR ¤ Three beeps before ringing to deactivate 24 My phone Homepage Programming your telephone 7 Other possibilities: Selecting language 7.8 Modify 10:30 menu Settings My phone modify contents of entry displayed Language reach the 'Menu' page bc 3d jkl 6 2a 5 Erase delete Programming direct call keys (F1 and F2 keys) 7.10 ef o mn enter your personal password 7.9 OR Speed dial select the language of your choice press a programmable key (F1 or F2) Program the keys for the Perso page or the add-on module You can program call numbers and functions for the 'Perso' page keys and the add-on module keys. 10:30 Speed dial PERSO reach the 'Menu' page press the key you want to program to program a number to program a function Services OR to program a function Programming an appointment reminder 7.11 You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time). 10:30 bc 2a 5 jkl ef menu Apply 3d o mn Appointment Appointment hour 6 enter the number enter the name reach the 'Menu' page apply To program a function: bc 3d jkl 6 2a 5 Services Services follow informations displayed on the screen To program a number: Speed dial to program a number OR ef o mn The 'Appointment programmed' icon is displayed on the welcome page. 25 3d 6 mn o enter time of appointment dial the number of the appointment destination set follow informations displayed on the screen 5 ef bc jkl 2a Programming your telephone 7 • At the programmed time, your telephone rings: Configuring the audio jack of your telephone 7.14 By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker. 10:30 10:30 Appointment My Phone Jack plug reach the 'Menu' page • To cancel your reminder request: menu Settings menu If your calls are diverted to another terminal, the diversion is not applied to the reminder call. Erase Headset Hands-free OR Loudspeaker OR reach the 'Menu' page The 'Appointment programmed' icon disappears from the welcome page. Modify the associated number 7.15 Identify the terminal you are on 7.12 The associated number can be a phone set number, the voice mail number or the pager number. The number of your telephone is displayed on the 'Info' page. 10:30 menu Settings Services Associate Access the Info page using the navigator. reach the 'Menu' page Lock / unlock your telephone 7.13 5 10:30 menu reach the 'Menu' page Lock 5 ef bc 3d jkl 6 2a o mn ef bc 3d jkl 6 2a Modify 5 depending the displayed informations, enter your password or confirm 3d 6 o mn Create, modify or consult your intercom list (max. 10 numbers) 7.16 10:30 menu Settings Services reach the 'Menu' page Interphony 26 acceptance of the programming is displayed enter the new associated number enter your personal password your telephone is locked/unlocked ef bc jkl 2a o mn follow instructions given on display Guarantee and clauses howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer. Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. Earpiece may retain magnetic objects. The wording is not contractual and may be subject to change. Some functions of your telephone are controlled by a software key and the configuration of the unit. Declaration of compliance EC: We, Alcatel Business Systems, hereby declare that we assume the Alcatel 4028/4029 product to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer. Alcatel Business Systems, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice. Copyright © Alcatel Business Systems. 2005. All rights reserved. MU19003BSAA-E610ed01-1305 27