Download Alcatel IP Touch 4008 User manual
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First Alcatel-Lucent OmniPCX Enterprise Alcatel-Lucent IP Touch 4018 Phone Alcatel-Lucent IP Touch 4008 Phone Alcatel-Lucent 4019 Digital Phone User manual Introduction How to use this guide Thank you for choosing a telephone from the IP Touch range manufactured by Alcatel-Lucent. Your IP Touch digital terminal has a new ergonomic layout for more effective communication. Lift the receiver. Hang up. 2ab 5 c jkl ef 3d mno 6 Line key. 2 Numeric keypad. Specific key on numeric keypad. Partial view of display. Means that the function is subject to programming. If necessary, contact your installer. Means that the function can be accessed by pressing a programmed key - seeProgramming the programmable keys. Adjustment “reduce”. Fixed key. Adjustment “increase”. MENU key. Loudspeaker, hands free. Voice mail access key. Move the navigation key up or down. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return to the telephone screens. These symbols can be supplemented by small icons or text. 3 How Contents Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6 1. 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 2. Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Barring the reception of a new call during communication. . . . . . . . . . . . . . . . . . . . . . . . Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Three-way conference with internal and/or external correspondents (conference). . . . Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recording the current conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9 p.9 p.9 p.9 p.10 p.10 p.10 p.10 p.11 p.11 p.11 p.11 p.12 p.12 p.12 7. Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.13 p.13 p.13 p.13 p.14 p.14 p.14 p.14 p.15 p.15 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19 p.19 p.19 p.19 p.20 p.20 p.20 p.21 p.21 p.21 p.21 p.21 p.22 p.22 p.22 p.22 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23 p.24 p.24 p.25 p.25 p.25 p.25 p.26 p.26 p.26 p.26 p.27 p.27 p.27 p.28 Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29 p.16 p.16 p.16 p.16 p.17 p.17 p.17 p.17 p.17 Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18 5.1 5.2 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Use the telephone in SIP or 'Safe' mode . . . . . . . . . . . . . . . . . . . . . . . . . p.23 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 7.10 7.11 7.12 7.13 7.14 7.15 Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 5. p.7 p.7 p.7 p.7 p.8 p.8 p.8 p.8 Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 4. Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Make a call-back request to a busy number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 6.14 6.15 6.16 During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 3. 6. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18 Finding out the cost of an outside call made for an internal user from your terminal. . . p.18 5 Getting to know your telephone Telephone Handset Navigation Alphanumeric keypad WhoamI Lock Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters. The home page consists of: • information on the status of the set (set locked, call forward, etc.), • date and time, • set programming and configuration functions. Settings Alcatel-Lucent IP Touch 4018 Phone Functions accessible (set in idle position): Features accessible in conversation: WhoamI identify the terminal you are on, Enquiry calling a second person during a conversation, Lock lock / unlock your telephone, Send DTMF sending DTMF signals, Forward divert your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper), Record recording the current conversation, Settings configure the set (personal assistant, display, ring tone, voice mail, etc.), Forbid camp on barring the reception of a new call during communication. Events accessing recent calls made and unanswered external calls. . Other features can be accessed depending on the configuration of the system. OK OK key:used to validate your choices and options while programming or configuring. Back/Exit key: to return to previous menu (short press) or return to first screen (long press). Audio keys Hang-up key: to terminate a call. Hands-free/Loudspeaker Key:to make or answer a call without lifting the receiver (Alcatel-Lucent IP Touch 4008/4018 Phone). • Lit in hands-free mode or headset mode (short press). • Flashing in loudspeaker mode (long press). Intercom/Mute key: • during a conversation: press this key so that your correspondent can no longer hear you. • terminal idle: press this key to answer calls automatically without picking up the receiver (Alcatel-Lucent IP Touch 4008/4018 Phone). Function keys and programmable keys Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration. Phone book key : access your personal directory. Pre-programmed function keys and programmable key Lit when the function associated with the key is activated. To adjust the loudspeaker or handset volume up or down Function keys Messaging key to access various mail services If the key flashes orange, a new voice message, a new text message or a call-back request has been received. 'Redial' key : • to access the 'Redial' function (short press) • call back on the last 8 number dialled (long press). 6 Using your telephone 1 Other 1.3 Making a call 1.1 Using the telephone in 'Hands free' mode (Alcatel-Lucent IP Touch 4008/4018 Phone only) Terminal idle: bc 3d jkl 6 2a 5 ef 5 lift the receiver dial directly the number for your call ef bc 3d jkl 6 2a OR o mn 2a OR o mn 5 number required hands free (AlcatelLucent IP Touch 4008/4018 Phone only) bc jkl 3 f de o mn 6 you are in hands free mode number required press and release Call in progress: conv. OR programmed line key during a conversation during a conversation Press and release To make an external call, dial the outside line access code before dialling your correspondent's number. 9 is the default code for an outside line. During a conversation, you can lift the receiver without terminating the call. For the operator, dial '0' (by default). 1.4 1.2 Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker Receiving a call the loudspeaker key flashes lift the receiver during a conversation OR OR hands free (AlcatelLucent IP Touch 4008/4018 Phone only) press the key for the line that is lit up activate loudspeaker (long press) The key is no longer lit OR adjust volume (9 levels) deactivate loudspeaker (long press) Press and release the loudspeaker key to switch to hands free mode (light steady) (Alcatel-Lucent IP Touch 4008/4018 Phone). 7 Using your telephone 1 1.5 1.8 Make a call using the personal phone book Answering an internal call in intercom mode (Alcatel-Lucent IP Touch 4008/4018 Phone only) You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the caller’s identity. 5 press and release 1.6 ef bc 3d jkl 6 2a • To activate - Terminal idle: OK OR o mn select the contact to start the call call press the programmed key directly (0 to 9) corresponding LED lights up Redialling When your caller hangs up, intercom mode remains active. Redialling the last number dialled (redial): • To deactivate - Terminal idle: The corresponding LED goes out last number redial 'Redial' key (short press) Call back on the last 8 number dialled: OR Events OK Redial list OK 'Redial' key (long press) OK select the No. in the last ten issued 1.7 start the call Make a call-back request to a busy number the number you are calling is busy Call back OK 8 During a conversation 2 Other 2.1 Making a second call during a conversation 2.2 Answering a second call during a conversation • A second correspondent is trying to call you: ab 2 5 during a conversation c jkl 3 f de o mn New call OR 6 OK Smith John number of second correspondent during a conversation name or no. of the caller displayed for 3 seconds light flashes Answer call displayed : the first call is on hold the first call is on hold • Other methods for calling a second correspondent line key for which icon is flashing • To return to your first caller and end the conversation in progress Call back on the last 8 number dialled (long press). Calling from your personal directory (PersSpDial). OR Programmed line key. during a conversation • To cancel your second call and recover the first: during a conversation 2.3 key for the line whose light is flashing key for the line whose light is flashing Barring the reception of a new call during communication During communication, you do not want to be called by another caller: Forbid camp on OR Allow camp on OK If you make an error, hang up: your telephone will ring and you will recover your first call. to bar or authorize new calls during communication 2.4 Switching between calls (Broker call) During a conversation, a second call is on hold. To accept the second call: your first call is placed on hold 9 light flashes During a conversation 2 2.5 2.7 Transferring a call During a 3-way conference, you can add up to three additional participants. • To transfer your call to another number: 5 You are in a 3-way conference ef bc 3d jkl 6 2a Casual conference the first call is on hold o mn Add OK 5 3d 6 ef o mn number required during a no. of the 2nd conversation terminal • If the number receiving the transfer answers: Insert Transfer bc jkl 2a OK OK 2.8 Display the number of participants in the conference Placing a call on hold (hold) Transfer between two outside calls is not generally possible (depends on country concerned and system configuration). • Exclusive hold: During a conversation, you wish to place the call on hold and recover it later, on the same telephone. 2.6 Three-way conference with internal and/or external correspondents (conference) your call is placed on hold During a conversation, a second call is on hold: Conference during a conversation press the key for the line that is lit up (Call in progress) • Recover the call on hold: OK during a conversation OR Reply OK Cancel conference and return to first correspondent: End conference key for the line whose light is flashing OK After the conference, to leave your two correspondents talking together: hang up 10 during a conversation your correspondent answers During a conversation 2 • Protection against intrusion: Intrusion 2.9 protection Placing an outside call on hold (parking) OK Settings Park/retrieve call OK Services OK Consultation You can place an outside call on hold and recover the call on another telephone: bc 2a OK Park the call 5 during a conversation jkl ef Additional services 3d OK Intrusion protect OK Intrusion OK 5 o mn 6 twice enter the number of the telephone on which you want to resume the conversation bc 3d jkl 6 2a ef o mn enter the number Protection is cancelled when you hang up. Your correspondent is parked and hears the hold melody. • To recover the parked call: Park/retrieve call 2.11 OK Settings OK Services Sending DTMF signals OK Consultation During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. Call pick up OK Park/retrieve OK Consultation Send DTMF OK during a conversation If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator. 2.10 to activate The function is automatically cancelled when you hang up. Intrusion into an internal conversation 2.12 Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call: Intrusion OK Mute, so that your correspondent cannot hear you You can hear your correspondent but he/she cannot hear you: OK during a conversation the button flashes on and off disable microphone The key is no longer lit 11 resume the conversation During a conversation 2 2.13 Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver: during a conversation OR Adjust audio volume 2.14 Recording the current conversation To record the conversation during communication: OK Record to start recording to stop the recording At the start or end of recording, your correspondent hears a beep. 2.15 Signal malicious calls Malicious OK This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by a special message. 12 Sharing 3 Other 3.1 3.3 Answering the general bell You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. Night service call pick up • If the telephone ringing is in your own pick-up group: When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: OK Settings OK Call pick up Call pick-up OK Services Night call pick up Consultation Group call pick up OK OK Settings OK Call pick up OK OK Services ProcessGrp pick up Consultation OK Consultation OK OK • If the telephone ringing is not in your pick-up group: 3.2 Manager/secretary filtering Individual call Screened list : pick up OK Settings OK Services System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more secretaries. • From the manager’s or secretary’s telephone: incoming calls are filtered by a chosen person (secretary, etc.) OR “Filter” programmed key “Filter” programmed key Call pick up OK Set call pick up OK bc 3d jkl 6 2a 5 ef o mn number of telephone ringing 'secretary' call key (when there are several secretaries) The system can be configured to prevent call pick-up on certain telephones. same key to cancel 3.4 Filtering is indicated on the manager’s telephone by the icon corresponding to the “filtering” programmed key. Hunting groups • Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. 5 ef bc 3d jkl 6 2a o mn Group No. 13 Sharing 3 • Temporary exit from your hunting group: Go out of hunting group 3.6 OK Settings OK Services Consultation OK Answering a call on your pager Paging answer A call on your pager can be answered from any telephone within the system. 5 3d 6 OK Settings your pager beeps ef bc jkl 2a OK Out hunting grp Additional services OK Services o mn your group number • Return into your group: Go into hunting group Consultation 5 Settings OK OK Services Consultation In hunting grp bc 3d jkl 6 2a 5 3d 6 ef o mn your group number OK 3.7 Additional services bc jkl 2a OK Calling a correspondent on his/her loudspeaker ef Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone: o mn your group number your correspondent does not reply LS announce OK Belonging to a group does not affect the management of direct calls. A specific telephone within a group can always be called by using its own number. you are connected to the loudspeaker on your correspondent’s phone (if he/she has the hands free function) 3.5 Calling an internal correspondent on his/her pager The number called does not answer and you know that the person called has a pager: 3.8 Sending a written message to an internal correspondent your correspondent does not reply Text mail 'paging' programmed key OK OK Send bc 3d jkl 6 2a 5 ef o mn number to be called paging in progress is displayed • Predefined message: Predefined message Your correspondent can answer from any telephone in the system. 14 OK OK select the message to be sent OK send message Sharing 3 • Message to complete: Msg to complete OK OK bc 2a 5 select the message to complete jkl 3.10 ef 3d Sending a recorded message to a number / a distribution list OK o mn 6 Complete the message send message bc 3d jkl 6 2a OK Voice mail 5 ef OK Send o mn personal code 3.9 Send a voice message copy End recording new voice message bc 3d jkl 6 2a OK 5 ef o mn end of recording personal code OR Consult OK Review message # record a comment end of recording OR Mnemonic OK spell the addressee's name 5 display number of new and old messages OK OK Forward message 3d jkl 6 5 OK spell the addressee's name • During the recording, you can: OR 0 Send options Rewind OK play back the message from the start, Backward OK listen to the end of the message, Pause OK stop recording momentarily, End OK end of recording. o mn enter the destination voicemail number Send OK send message * Options: used to assign transmission options (confidential, urgent, confirmation, etc.). 15 3d 6 ef o mn enter the destination voicemail number ef c ab 2 Mnemonic bc jkl 2a OK send message OK Keep in touch 4 • While listening to messages, you can: Other 4.1 Diverting calls to another number (immediate diversion) The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.). OK Forward 5 twice OR bc 3d jkl 6 2a 5 3d 6 o mn number to be called ef o mn OR OK play back the message from the start, Backward OK listen to the end of the message, Pause OK Pause while listening to the message, Forward OK enter the voicemail number, End of message OK terminate consultation. ef bc jkl 2a OK Immediate forward Rewind diversion is acknowledged • After consulting the message, you can: directory number required (0 to 9) press programmed key You can make calls, but only the destination number can call you. 4.2 OK play back the message from the start, Erase OK erase message, Call back OK call back sender of message, Save OK save the message, Replay OK listen to message, Forward message OK Send a copy of a message. Diverting your calls to your voice message service Imm forward to VM 4.3 Exit OK diversion is acknowledged When you return, consult recorded messages 4.4 The light indicates that messages have been received. display number of new messages OK 2a 5 bc jkl ef Forwarding your calls from the receiving terminal (“Follow me”) Remote forward 3d o mn 6 You wish to receive your calls in your present location: Use the “Follow me” function. personal code Forward consultating messages OK Remote forward OK 5 ef bc 3d jkl 6 2a o mn number receiving diversion 16 diversion is acknowledged Keep in touch 4 4.5 4.8 Cancelling all diversions Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. OK Forward Deactivate forward OK new text message OK Forward to text OK twice 4.6 Diverting calls when your line is busy (divert if busy) Predefined message Forward on busy OK 5 3d 6 number receiving diversion Consulting written messages The light indicates that messages have been received. diversion is acknowledged new text message Do not disturb Do not disturb OK Read message OK display number of new messages display name of sender, with date, time and ranking of message on/off After consulting the message, you can: OK Don't disturb-Lock OK OK Services Do not disturb OK OK read the message You can make your terminal temporarily unavailable for all calls. Settings twice o mn 4.9 twice select a predefined message to complete OK ef bc jkl 2a OK Forward on busy Msg to complete OR select a predefined message Forward 4.7 OK Consultation 5 Delete OK delete the message, Recall OK call back sender of message, Text answer OK forward a message to the message originator, ef bc 3d jkl 6 2a OK o mn diversion is acknowledged personal code terminate consultation. Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call. 17 complete your message Managing your charges 5 Other 5.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. OK Settings Additional services OK OK Services Business account code 5 ef bc 3d jkl 6 2a OK 5 ef bc 3d jkl 6 2a o mn number of business account 5.2 OK Consultation o mn number required Finding out the cost of an outside call made for an internal user from your terminal OK Settings Consultation & callbacks OK OK Services Charging informations Consultation OK OK 18 Programming your telephone 6 Other 6.1 Initializing your voice mailbox enter your personal code then record your name according to voice guide instructions light flashes 6.2 Modify the password for your phone set 6.3 Customising your voice greeting You can replace the greeting message by a personal message bc 3d jkl 6 2a OK 5 3d 6 ef 5 OK OR o mn 5 OK apply 6 OK o mn enter new password again to confirm Perso greeting OK OK End recording ef bc 3d jkl 6 2a OK 5 Accept 3d Modify the password for your voice mailbox Voice mail to return to the default message ef bc jkl 2a OK OK Perso greeting OK 6 OK Password This code acts as a password controlling access to programming functions and the user 'Set Locking ' function (code by default: 0000). 6.4 Normal prompt 3d new code (4 digits) personal code Greeting message ef bc OK Perso options OK Phone jkl 2a OK o mn old code (4 digits) ef o mn bc jkl 2a 5 Voice mail OK Settings OK Perso options o mn end of recording personal code OR Restart OK re-record a message OR Replay OK Admin options OK Genrl admin OK My password OK replay message bc 2a 5 jkl ef 3d o mn 6 # new code (4 digits) As long as your voice mailbox has not been initialized, personal code is 0000. 19 Programming your telephone 6 T Activate/deactivate discreet ring mode: 6.5 Configuring the telephone ringer Ring without beep OK Settings OK Phone Ringing OK OR 1 beep before ring OK OK OR 3 beep before ring OK OK T Choose the tune: apply your choice T Adjust ringer volume while a call arrives: OK Internal call OR External call OK your telephone rings select the type of call to which the ringing is to be associated OR adjusting the ringer volume OK select the melody of your choice (16 tunes) 6.6 apply your choice Adjusting screen brightness T Adjusting the ringer volume: Ringing level OK OK select the volume of your choice (12 levels) OK OR Silent mode OK Contrast ProgressiveRinging OK OK OR adjusting screen brightness OK 6.7 OR Phone apply your choice T Activate/disable meeting mode (progressive ringing): Normal ringing OK Settings adjusting screen brightness OK OR OR OK Selecting language OK Settings Phone OK apply your choice Language OK OK select the language of your choice 20 apply your choice OK Programming your telephone 6 6.8 6.10 Programming your personal directory Programming an appointment reminder You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time). bc 5 press and release 3d 2a OK • Program a temporary reminder call: ef OK o mn jkl 6 OR OK Settings OK Settings enter the number OK Phone Directory program OK Services OK Appointment bc 2a OK 5 jkl Consultation OK ef 3d o mn 6 twice OK OK Modify 2 OR 5 modify the associated number select an empty entry in the directory 6.9 c ab jkl 3 de enter time of appointment • At the programmed time, your telephone rings: f o mn 6 enter the number OK Programming the programmable keys OK Settings OK Phone Key programming If you are in conversation, the display flashes and an audio tone is generated. After three calls without reply, a temporary request is cancelled but a permanent request remains in memory. If your calls are diverted to another terminal, the diversion is not applied to the reminder call. OK 6.11 Services OK OR Modify OK press a key to program OR Erase Identify the terminal you are on WhoamI OK OK 6.12 Lock / unlock your telephone Lock OK bc 3d jkl 6 2a 5 ef o mn enter your personal password 21 your telephone is locked/unlocked Programming your telephone 6 6.13 Call the associated set Modify the associated number 6.15 The associated number can be a phone set number, the voice mail number or the pager number. The number of another set can be associated with your set number (see Modify the associated number). To call it: OK Settings OK Settings OK Services OK OK Call from assoc 5 OK 3d 6 OK o mn Modify associated OK bc 3d jkl 6 2a 5 enter your personal password start the call 6.14 ef bc jkl 2a Associate OK Services OK OK Consultation ef o mn acceptance of the programming is displayed enter the new associated number Forward your calls to the associated number 6.16 The Tandem configuration If you have previously defined an associated number, you can forward your calls to this number. Settings OK Ovflw to associate OK for forwarding when you do not answer OR Deact ovflow assoc OK Services OK Overflow if busy OR for immediate forwarding when your line is busy Apply OK Consultation OR Associate This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual directory, last number redial, out of service, set padlock, etc. For more information regarding this configuration, contact the person in charge of your installation. OK Ovflow busy/no rep for forwarding if you do not answer or if you are busy OK to cancel the forwarding to associate function 22 7 Use the telephone in SIP or 'Safe' mode T Call using your correspondents URI: Other Your telephone is compliant with the SIP standard and can be used in simplified mode in a SIP environment. According to the configuration the telephone system of your company, your phone set can automatically switch to 'safe' mode in case of loss of connection with the system, in order to ensure continuity of service. Then, your telephone is running in SIP mode until the connection with the telephone system of your company is re-established. You can acces the main functions of your telephone. In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your correspondent is usually the correspondents telephone number. For more information, contact your installer or administrator. bc 3d jkl 6 2a OK Dial by URI Seizing the line 5 ef OK o mn enter your correspondents URI The SIP mode is only available for 8 Extended Edition Series enter the text: the number pad keys have letters that you can display by successive presses. Some special characters can be displayed by successively pressing the * key (+% $ / & ( ) [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _). Pre-programmed function keys are disabled in SIP mode In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your correspondent is usually the correspondents telephone number. T Make a call using the personal phone book (1): Making a call 7.1 Dial by name OR T Seizing the line: hands free line key OK Call T Call by dialing the internal number of your correspondent: bc 5 jkl 3d ef o mn 6 dial directly number Seizing the line 2a 5 jkl 3d line key T Make a call using the personal phone book (2): ef o mn 6 Dial the number Seizing the line OR press and release OK OR bc 3d jkl 6 2a 5 ef o mn select your correspondent from the list 23 3d 6 ef o mn OR OR hands free bc OR bc jkl 2a select your correspondent from the list You hear a tone OR OR 2a OR 5 press and release lift the receiver OK OK From Directory OK lift the receiver Use the telephone in SIP or 'Safe' mode 7 T Redialling the last number dialled (redial): 7.3 Making a second call during a conversation last number redial You are in communication with a first correspondent. 'Redial' key (short press) 7.2 during a conversation New call OK Receiving a call free line key Another call is received. bc 3d jkl 6 2a 5 T Stop the ringer: ef once Dial by URI OR o mn number of second correspondent OK Silent OR the first call is on hold OR Enquiry off From Directory OR call using your correspondents URI OR OR OK OK calling from your personal directory (PersSpDial) OK T Reject the call displayed: OR redialling the last number dialled (redial) OK Reject Call Hang up the ongoing call enter the text: the number pad keys have letters that you can display by successive presses. Some special characters can be displayed by successively pressing the * key (+% $ / & ( ) [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _). twice T Answer the call: lift the receiver OR OR OR hands free Take call In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your correspondent is usually the correspondents telephone number. OK • To cancel your second call and recover the first: line key Enquiry off hang up the ongoing call 24 OK key for the line whose light is flashing Use the telephone in SIP or 'Safe' mode 7 7.4 7.6 Answering a second call during a conversation Switching between calls (Broker call) You are in communication with a first correspondent. A second correspondent is on hold. To accept the second call: You are in communication with a first correspondent. • A second correspondent is trying to call you: your first call is placed on hold Smith John during a conversation name or no. of the caller displayed for 3 seconds line key with light flashing light flashes Answer call displayed: 7.7 T You are in communication with a first correspondent. the first call is on hold line key with light flashing • To return to your first caller and end the conversation in progress: during a conversation hang up the ongoing call line key with light flashing before the second correspondent picks up Transfer Put on hold OK Retrieve call the two correspondents are connected OK your call is placed on hold return to first screen T You are in communication with a first correspondent. A second correspondent is on hold. You want to transfer the ongoing • Retrieve the correspondent on hold: OR return to first screen T You are in communication with two correspondents. Placing a call on hold (hold) during a conversation call the recipient of the transfer the two correspondents are connected OK Transfer to 7.5 OK New call OK Enquiry off OR Transferring a call call to a 3rd correspondent. OK during a conversation Transfer to 3rd OK call the recipient of the transfer line key with light flashing Transfer to 25 OK the two correspondents are connected Use the telephone in SIP or 'Safe' mode 7 Recover the correspondent on hold : OK OK Retrieve call OR validate the forwarding line key with light flashing return to first screen You can make calls, but only the destination number can call you. 7.8 Mute, so that your correspondent cannot hear you T Modify the forwarding: You can hear your correspondent but he/she cannot hear you: during a conversation forwarding status of your telephone OK Forward the button flashes on and off Immediate forward OK disable microphone 5 resume the conversation bc 3d jkl 6 2a SIP The key is no longer lit ef o mn OR From Directory call the new recipient of the forwarding OK 7.9 Adjust audio volume save the modification During a call, to adjust the volume level of the loudspeaker or receiver: return to first screen T Cancel the forwarding: during a conversation OR Forward OK adjust audio volume 7.10 forwarding status of your telephone Deactivate Return to first screen Diverting calls to another number (immediate diversion) 7.11 Forward forwarding status of your telephone OK Immediate forward Configuring the telephone ringer OK Settings SIP 5 ef bc 3d jkl 6 2a o mn OR OK From Directory call the recipient of the forwarding 26 OK Phone OK Ringing OK Use the telephone in SIP or 'Safe' mode 7 T Choose the tune: 7.12 Melody OK OK select the melody of your choice (16 tunes) OK return to first screen OR OK Settings Phone adjusting screen brightness T Adjusting the ringer volume: Ringing level Adjusting screen brightness OK OK OR select the volume of your choice (9 levels) OK Contrast apply your choice return to first screen OK OR adjusting screen brightness T Activate/disable meeting mode (progressive ringing): 7.13 Ringing mode OK Selecting language OK Normal ringing OK Settings OR Silent mode OK ProgressiveRinging OR OK OK OK OK Language apply your choice T Activate/deactivate discreet ring mode: Ringing mode OK Phone select the language of your choice OK 1 beep before ring apply your choice OK 7.14 Programming your personal directory T Access your personal directory: OR 3 beep before ring OK OR Ring without beep OK OK OR apply your choice T Adjust ringer volume while a call arrives: press and release your telephone rings adjusting the ringer volume 27 Settings OK OK Use the telephone in SIP or 'Safe' mode 7 T Create a record in the personal phone book: 7.15 OK new First name Last name SIP During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. By default during a communication, your telephone in SIP mode is configured to send codes in voice frequency: enter these codes directly using the keys on your telephone For more information regarding this configuration, contact the person in charge of your installation. name, first name and number of your contact Save OR save the record Cancel OK cancel the creation return to first screen T Modifying a card in the personal directory: OK Modify OK select the card to be modified First name Last name SIP name, first name and number of your contact Save save the modification OR Cancel OK cancel the modification return to first screen enter the text: the number pad keys have letters that you can display by successive presses. Some special characters can be displayed by successively pressing the * key (+% $ / & ( ) [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _). T Delete a record: OK select the card to be deleted Erase Sending DTMF signals OK return to first screen 28 Guarantee and clauses Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer. Information relative to the environment This symbol indicates that at the end of its life, this product should be subject to special collection and disposal in member countries of the European Union, as well as in Norway and Switzerland. By ensuring this product is disposed of correctly, you will help to conserve natural resources and help prevent potent negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product. For further details about recycling this product, please contact the supplier who sold you the product. Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. To avoid accidentally damaging the set telephone line connector, make sure you position the cord correctly in the compartment intended for this purpose The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear. The wording is not contractual and may be subject to change. Some functions of your telephone are controlled by a software key and the configuration of the unit. Operating conditions Operating temperature range: -5°C /45°C. Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for a transient signal (123 dBspl for Australia) and less than 118 dBspl (rms) for a continuou signal (120 dBA for Australia). Directive 2003/10/EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise; at its maximum setting, the level is 105 dBA at 60 cm from terminal. To reduce the level, the following is recommended: - reduce the setting (9 levels of 5 dB) - program a progressive ring. Declaration of compliance We, Alcatel-Lucent Enterprise, declare that the products covered by this user guide are compliant with the primary requirements of the Parliament and Council Directive 1999/5/ CE. A copy of the original of this declaration of compliance can be obtained from your installer. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of AlcatelLucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2008 Alcatel-Lucent. All rights reserved howtoc Consumption in standby: 3,5V. . MU19008BSAC-E900ed01-0842 29