Download Alcatel-Lucent 4019 Digital User's Manual

First
Alcatel-Lucent OmniPCX Enterprise
Communication Server
Alcatel-Lucent IP Touch 4018 Phone
Alcatel-Lucent IP Touch 4008 Phone
Alcatel-Lucent 4019 Digital Phone
User manual
Introduction
How to use this guide
Thank you for choosing a telephone from the IP Touch range manufactured by Alcatel-Lucent.
Your IP Touch digital terminal has a new ergonomic layout for more effective communication.
Lift the receiver.
Hang up.
2ab
5
c
jkl
ef
3d
mno
6
Line key.
2
Numeric keypad.
Specific key on numeric keypad.
Partial view of display.
Means that the feature is subject to programming. If necessary, contact your installer.
Means that the feature can be accessed by pressing a programmed key - see Programming the
programmable keys.
Adjustment “reduce”.
Fixed key.
Adjustment “increase”.
MENU key.
Speaker,
handsfree.
Voice mail access key.
Move the navigation key up or down.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the
telephone screens.
These symbols may be supplemented by small icons or text.
3
How
Contents
Toc
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6
1.
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
2.
Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Barring the reception of a new call during communication. . . . . . . . . . . . . . . . . . . . . . . .
Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Three-way conference with internal and/or external parties (conference) . . . . . . . . . . .
Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Barge-in/Intrusion into an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording the current call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p. 9
p. 9
p. 9
p. 10
p. 10
p. 10
p. 10
p. 10
p. 11
p. 11
p. 11
p. 12
p. 12
p. 12
p. 12
7.
Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling an internal party on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling a party on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a written message to an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . .
p. 13
p. 13
p. 13
p. 13
p. 14
p. 14
p. 14
p. 14
p. 15
p. 15
Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . .
Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . .
Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls when your line is busy (forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . . .
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p. 20
p. 20
p. 20
p. 20
p. 21
p. 21
p. 22
p. 22
p. 22
p. 22
p. 23
p. 23
p. 23
p. 23
p. 23
p. 23
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . .
Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p. 24
p. 25
p. 25
p. 26
p. 26
p. 26
p. 26
p. 27
p. 27
p. 27
p. 27
p. 28
p. 28
p. 29
p. 29
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30
p. 16
p. 16
p. 16
p. 17
p. 17
p. 17
p. 17
p. 17
p. 18
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
5.1
5.2
Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use the telephone in SIP or 'Safe' mode . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
7.10
7.11
7.12
7.13
7.14
7.15
Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
5.
p. 7
p. 7
p. 7
p. 7
p. 8
p. 8
p. 8
p. 8
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
4.
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating the loudspeaker during a call (receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . .
Making a call using the personal phone book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a callback request to a busy number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
6.10
6.11
6.12
6.13
6.14
6.15
6.16
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
2.14
2.15
3.
6.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
Finding out the cost of an outside call made for an internal user from your terminal. . . p. 19
5
Getting to know your telephone
Telephone
Receiver
„ Navigation
Alphanumeric keypad
WhoAmI
Lock
Up-down navigator: used to navigate around the home page, through the menus or in a text zone
when entering characters.
The home page consists of:
• Information on the status of the set (set locked, call forward, etc.)
• Date and time
• Set programming and configuration features
Settings
end
r edial
IP Touch 4018 Phone
Functions accessible (set in idle position):
Features accessible on call:
WhoAmI
identifying the terminal you are on,
Conslt/Enq
calling a second person,
Lock
lock /unlock your telephone,
Send DTMF
sending DTMF signals ,
Forward
forward your calls to another number. (immediate forwarding, forward to voice mail,
forward to bleeper),
Record
recording the current call ,
Settings
configure the set (personal assistant, display,
ring tone, voice mail, etc.),
Forbid camp-on
barring the reception of a new call during
communication.
Events
Accessing recent calls made and unanswered
external calls.
.
Other features can be accessed depending on the configuration of the system.
OK
„ Audio keys
END key to terminate a call.
OK key: used to validate your choices and options while programming or configuring.
Back/Exit key: to return to previous menu (short press) or return to first screen (long press).
end
Handsfree/Speaker Key:to make or answer a call without lifting the receiver (Alcatel-Lucent IP Touch 4008/4018 Phone).
• Lit in handsfree mode or headset mode (short press) .
• Flashing in speaker mode (long press) .
Intercom/Mute key:
• During a call: press this key so that your party cannot hear you .
• Terminal idle: press this key so that you can automatically answer a call without lifting the receiver
(Alcatel-Lucent IP Touch 4008/4018 Phone).
„ Feature keys and programmable keys
To adjust the speaker or receiver volume up or down
Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration.
„ Function keys
redial
Phone book key: access your personal directory.
Messaging key to access various mail services
If the key flashes orange, a new voice message, a new text message or a callback request has been received.
'Redial' key :
• to access the 'Redial' feature (short press),
• call back on the last 8 number dialed (long press) .
Pre-programmed feature keys and programmable key:
lit when the feature associated with the key is activated.
6
Using your telephone
1
Other
1.3
Making a call
1.1
Using the telephone in 'Hands free' mode (Alcatel-Lucent IP Touch 4008/
4018 Phone only)
„ Terminal idle:
bc
3d
jkl
6
2a
5
ef
5
Lift the
receiver
Dial the
number for
your call
ef
bc
3d
jkl
6
2a
OR
o
mn
o
mn
3d
jkl
6
2
OR
Number
required
c
ab
5
Handsfree
(Alcatel-Lucent IP
Touch 4008/4018
Phone only)
ef
o
mn
you are in handsfree
mode
Number
required
Press and
release
„ Call in progress:
conv.
OR
Programmable
line key
You are on a call with
the destination number
You are on a call
with the
destination number
To make an external call, dial the outside line access code (9) before dialing your
party's number. The digit 9 is the default code for an outside line.
Press and release
During a call, you can lift the receiver without terminating the call.
For the attendant, dial '0' (by default).
1.4
1.2
Activating the loudspeaker during a call (receiver lifted) - Speaker.
Answering a call
the loudspeaker key flashes
OR
OR
Lift the
receiver
Handsfree
(Alcatel-Lucent IP
Touch 4008/4018
Phone only)
You are on a call
with the
destination number
Press the key for
the line that is lit
up
Activate loudspeaker
(long press)
The key is no longer lit
OR
Adjust volume
(9 levels)
Deactivate
loudspeaker
(long press)
press and release the loudspeaker key to switch to handsfree mode (light steady)
(Alcatel-Lucent IP Touch 4008/4018 Phone).
7
Using your telephone
1
1.5
1.8
Making a call using the personal phone book
Answering an internal call in intercom mode (Alcatel-Lucent IP Touch
4008/4018 Phone only)
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in handsfree mode. The screen shows the caller’s identity.
5
Press and
release
1.6
ef
bc
3d
jkl
6
2a
• To activate - Terminal idle:
OK
OR
o
mn
Select the contact to Start the call
call
Press the
programmed key
directly (0 to 9)
corresponding LED lights up
Redial
When your caller hangs up, intercom mode remains active.
„ Redialing the last number dialed (redial)
• To deactivate - Terminal idle:
The corresponding LED goes out
last number redial
redial
'Redial'
key(short
press)
„ Call back on the last 8 number dialed
OR
Events
OK
Outgoing calls
OK
redial
'Redial' key
(long press)
OK
Select the No. from
the last ten dialed
1.7
Start the call
Making a callback request to a busy number
the number you are calling is
busy
Callback
OK
8
During a call
2
Other
2.1
Making a second call during a call
2.2
Answering a second call during a call
• A second party is trying to call you:
ab
2
5
You are on a call
with the
destination number
c
3
f
de
o
mn
jkl
Send DTMF
OR
6
OK
Smith John
Number of
second party
You are on a call
with the
destination number
Name or no. of the caller
displayed for 3 seconds
Light flashes
„ Answer displayed call:
The first call is placed on hold
The first call is placed on hold
• Other methods for calling a second party
Call back on the last 10 number dialled (long press).
Line key for
which icon is
flashing
• To return to your first caller and end the call in progress:
redial
Calling from your personal directory (PersSpDial).
Programmable line key.
OR
• To cancel your second call and recover the first:
end
end
You are on a call
with the
destination number
Key for the line
whose light is
flashing
You are on a call
with the
destination number
Key for the line
whose light is
flashing
2.3
Barring the reception of a new call during communication
During communication, you do not want to be called by another caller:
If you make an error, hang up: your telephone will ring and you will recover your first
call.
Forbid camp-on
OR
Allow camp-on
To bar or authorize new calls during
communication
9
OK
During a call
2
„ Cancel conference and return to first correspondant
2.4
Switching between calls (Broker call)
End conference
OK
During a call, a second call is put on hold.
To alternate between calls:
„ After the conference, to leave your two parties talking together:
Place your first party on hold
end
Hang up
Light flashes
2.5
Transferring a call
2.7
Casual conference
• To transfer your call to another number:
During a 3-way conference, you can add up to three additional participants.
ab
2
5
c
jkl
ef
3d
o
mn
6
The first call is placed on hold
You are in a 3-way
conference
Add
OK
5
No. of the 2nd
You are on a call
terminal
with the
destination number
• If the number receiving the transfer answers:
3d
6
o
mn
Number
required
Insert
Transfer
ef
bc
jkl
2a
OK
OK
2.8
Transfer between two outside calls may not be possible, depending on system
configuration.
Display the number of
participants in the
conference
Placing a call on hold (HOLD)
• Private hold:
During a call, you may place the call on hold and recover it later, on the same telephone
2.6
Three-way conference with internal and/or external parties
(conference)
your call is placed on hold
„ During a call, a second call is on hold.
Conference
Press the key for
You are on a call
the line that is lit up
with the
destination number (Call in progress)
• Press 'Hold' to recover the call on hold
OK
You are on a call
with the
destination number
OR
Key for the line
whose light is
flashing
10
Reply
OK
You are on a call
with the
destination number
your party answers
During a call
2
• Protection against Barge-in/intrusion:
Intrusion protection
2.9
Parking a call
OK
Settings
Park/retrieve call
OK
Services
OK
Consultation
You can park a call and retrieve it on another extension:
5
ef
bc
3d
jkl
6
2a
OK
Park the call
o
mn
Additional services
OK
BrgIn/ntr protect
OK
Barge In
Twice
bc
3d
jkl
6
2a
5
Enter the number
of the telephone on
which you want to
resume the call
You are on a call
with the
destination number
OK
ef
o
mn
Enter the
number
desired
Your party is parked and hears the hold melody.
• To recover the parked call:
Protection is cancelled when you hang up.
Park/retrieve call
OK
Settings
OK
Services
OK
Consultation
2.11
Sending DTMF signals
Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an
automated attendant or a remotely consulted answering machine.
OK
Call pickup
Park/retrieve
OK
Consultation
OK
Send DTMF
You are on a call
with the
destination number
If the parked call is not recovered within a preset time (1 min 30 by default), it is either
transferred to the attendant or it rings back the extension that parked the call,
depending on system configuration.
OK
To activate
The feature is automatically cancelled when you hang up.;.
2.10
Barge-in/Intrusion into an internal call
Your party’s line is busy. If the number is not “protected” and if authorized, you can intrude into the call:
Barge In
OK
11
During a call
2
2.12
Mute, so that your party cannot hear you
You can hear your party but he/she cannot hear you:
You are on a call with the
destination number
the button flashes on and off
Disable microphone
The key is no longer lit
Resume the call
2.13
Adjust audio volume
During a call, to adjust the volume level of the loudspeaker or receiver:
You are on a call with the
destination number
OR
Adjust audio volume
2.14
Recording the current call
To record the call during communication:
OK
Record
Ready to start recording
To stop the recording
At the start or end recording, your party hears a beep.
2.15
Signal malicious calls
Malicious
OK
This key lets you signal a malicious call. If this call has
an internal source, it is signalled to the system by a
special message.
12
Sharing
3
Other
3.1
3.3
Answering a night or a general bell
Individual pick-up
You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone.
Night service call pickup
• If the telephone ringing is in your own pick-up group:
When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer:
OK
Settings
OK
Call pickup
OK
Services
Night call pick up
Consultation
Group call pick up
OK
OK
Settings
OK
OK
Call pickup
OK
Services
ProcessGrp pick up
Consultation
OK
Consultation
OK
OK
• If the telephone ringing is not in your pick-up group:
3.2
Manager/assistant screening
Individual call pickup
Screened list:
OK
Settings
OK
Services
System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
• From the manager’s or assistant’s telephone:
Incoming calls are screened
by a designated person
(assistant, etc.)
OR
Press
“Screening”
key
OK
Call pickup
Set call pick up
OK
bc
2a
5
jkl
ef
3d
o
mn
6
Dial the
number of the
ringing
telephone
'secretary' call
Press
“Screening” key (when there
are several
key
assistents)
The system can be configured to prevent call pick-up on certain telephones.
Press the same key
to cancel
3.4
Screening is indicated on the manager’s telephone by the icon corresponding to the
“screening” programmed key.
Hunt groups
• Hunt group call:
Certain numbers can form a hunt group and can be called by dialing the group number.
bc
3d
jkl
6
2a
5
ef
o
mn
Group No.
13
Sharing
3
• Temporary exit from your hunt group:
Exit station hunt group
3.6
OK
Settings
OK
Services
Consultation
OK
Answering a call on your pager
Paging answer
A call on your pager can be answered from any telephone within the system.
Additional services
5
3d
6
OK
Settings
your pager beeps
ef
bc
jkl
2a
Exit hunt group
OK
Services
o
mn
your group number
• Return into your group:
Enter station hunt group
Consultation
5
OK
Settings
OK
Services
Consultation
Enter hunt grp
bc
3d
jkl
6
2a
5
3d
6
o
mn
Your group
number
OK
3.7
Additional services
ef
bc
jkl
2a
OK
Calling a party on his/her loudspeaker
ef
Your internal party does not answer. If authorized, you can remotely activate your party’s phone:
o
mn
Your group number
StSpkr announ.
Your party does not answer
OK
Belonging to a group does not affect the handling of speed dials. A specific telephone
within a group can always be called by using its own number.
you are connected to the loudspeaker on your party’s phone (if he/
she has the handsfree feature)
3.5
Calling an internal party on his/her pager
The number called does not answer and you know that the person called has a pager:
3.8
Sending a written message to an internal party
Your party does not answer
Text mail
'paging'
programmed key
OK
Send
OK
bc
3d
jkl
6
2a
5
ef
o
mn
Dial the
number to be
called
paging in progress is displayed
Your party can answer from any telephone in the system.
14
Sharing
3
• Predefined message
3.10
Predefined msg
Sending a recorded message to a number/a distribution list
OK
OK
OK
Select the message to
be sent
Send
message
bc
2a
OK
Voice mail
5
jkl
3d
ef
OK
Send
o
mn
6
• Message to complete
Personal code
To complete
c
ab
2
OK
OK
5
Select the
message to
complete
3.9
jkl
3
f
de
OK
o
mn
6
Complete the
message
End recording
Sending a copy of a voice message
OR
new voice message
bc
2a
OK
5
jkl
3d
ef
o
mn
6
OK
Review message
#
Record a comment
End recording
OR
Mnemonic
OK
Spell the addressee's name
OK
OK
Forward message
bc
3d
jkl
6
2a
5
Mnemonic
OK
Spell the addressee's name
• During the recording, you can:
Display shows the number of new and
old messages
Personal code
Consult
5
Send
message
OR
0
OK
play back the message from the start.
Backward
OK
listen to the end of the message.
Pause
OK
stop recording momentarily.
Send
End
OK
End recording.
ef
o
mn
Enter the
destination
voicemail number
Send
* Options: used to assign transmission options (confidential, urgent, confirmation, etc.).
OK
Send message
15
3d
6
ef
o
mn
Enter the
destination
voicemail number
Options
Rewind
bc
jkl
2a
OK
End
Recording
Send message
OK
Keeping in touch
4
• While listening to messages, you can:
Other
4.1
Diverting calls to another number (immediate forwarding)
The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.).
OK
Forward
5
Twice
bc
OR
2a
5
jkl
3d
3d
6
o
mn
Dial the
number to be
called
OR
o
mn
Do not disturb activated
6
Backward
OK
listen to the end of the message,
Pause
OK
pause while listening to the message,
Forward
OK
enter the voicemail number,
End of message
OK
terminate consultation.
• After reviewting the message, you can:
Press programmable
key
You can make calls, but only the destination number can call you.
Exit
OK
play back the message from the start,
Erase
OK
erase message,
Callback
OK
call sender of message,
Save
OK
save the message,
Replay
OK
listen to message,
Forward message
OK
send a copy of a message.
Forwarding your calls to your voice message service
Imm forward to VM
4.3
play back the message from the start,
ef
Directory
number
required (0 to
9)
4.2
OK
ef
bc
jkl
2a
OK
Immediate forward
Rewind
OK
Do not disturb
activated
When you return, review your recorded messages
The light indicates that messages have been received.
Display shows number of new
messages
OK
5
ef
bc
3d
jkl
6
2a
o
mn
Personal code
reviewing messages
16
Keeping in touch
4
4.4
4.7
Forwarding your calls from the receiving terminal (“Follow me”)
Do not disturb On/Off
Remote forward
You can make your terminal temporarily unavailable for all calls.
You wish to receive your calls in your present location:
Use the “Follow me” feature.
Forward
Do not disturb
OK
Remote forward
bc
2a
OK
5
jkl
OK
Settings
ef
3d
OK
Services
Consultation
OK
o
mn
6
Number receiving
forwarding
DoNotDisturb-Lock
OK
5
Do not disturb activated
bc
3d
jkl
6
2a
OK
Do not disturb
ef
Do not disturb activated
o
mn
Personal code
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
4.5
Cancelling all forwardings
4.8
Forward
OK
Deactivate forward
Leaving a recorded message for internal callers
OK
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
Twice
New text message
4.6
OK
Forward to text
OK
Diverting calls when your line is busy (forward if busy)
Forward on busy
Predefined msg
Forward
OK
Forward on busy
OK
c
ab
2
5
Twice
jkl
3
de
OK
OR
To complete
OK
f
Select a predefined
message
o
mn
6
number
receiving
forwarding
forwarding is acknowledged
17
Select a predefined
message to
complete
Twice
Complete your
message
Keeping in touch
4
4.9
Consulting written messages
The light indicates that messages have been received.
new text message
OK
Read message
Display shows
number of new
messages
OK
Display shows name of
sender, with date, time and
ranking of message
OK
Read the
message
After reviewting the message, you can:
Delete
OK
delete the message,
Recall
OK
call sender of message,
Text answer
OK
forward a message to the message originator,
terminate consultation.
end
18
Managing your charges
5
Other
5.1
Charging your calls directly to business accounts
You can charge the cost of your outside calls to business account numbers.
OK
Settings
Additional services
OK
OK
Services
Business account
code
5
ef
bc
3d
jkl
6
2a
OK
5
ef
bc
3d
jkl
6
2a
o
mn
Number of
business
account
5.2
OK
Consultation
o
mn
Number required
Finding out the cost of an outside call made for an internal user from
your terminal
OK
Settings
Consultation &
callbacks
OK
OK
Services
Charging
information
Consultation
OK
OK
19
Programming your telephone
6
Other
6.1
Initializing your voice mailbox
Enter your personal code, then record
your name following the voice guide
instructions
Light flashes
6.2
Modify the password for your phone set
6.3
5
5
ef
bc
3d
jkl
6
2a
6
ef
5
OK
OK
OR
Press to return to the default
message
Perso greeting
OK
Confirm
5
ef
bc
3d
jkl
6
2a
OK
OK
o
mn
Enter new
password again
to confirm
Modify the password for your voice mailbox
OK
End
Recording
OR
o
mn
New code
(4 digits)
5
Restart
Re-record a message
OR
Replay
3d
6
OK
Perso options
o
mn
Personal code
End recording
OK
ef
bc
jkl
2a
OK
Voice mail
Admin options
OK
Accept
6
OK
Perso greeting
6.4
Normal prompt
3d
OK
Password
This code acts as a password controlling access to programming functions and the user
' Set Locking ' feature (code by default: 0000).
Personal code
Greeting message
ef
bc
jkl
2a
OK
o
mn
OK
Set
OK
Perso options
o
mn
3d
Old code
(4 digits)
You can replace the greeting message by a personal message.
OK
bc
jkl
2a
Customizing your voice greeting
Voice mail
OK
Settings
OK
General admin
OK
My password
OK
OK
Replay message
bc
2a
5
jkl
ef
3d
o
mn
6
#
end
New code
(4 digits)
As long as your voice mailbox has not been initialized, password is your extension
number or 0000.
20
Programming your telephone
6
T Activate/deactivate discreet ring mode
6.5
Configuring the telephone ringer
Ring without beep
OK
Settings
OK
Set
Ringing
OK
OR
1 beep before ring
OK
OK
OR
3 beeps bef ring
OK
OK
T Choose the tune:
Confirm your choice
T Adjust ringer volume while a call arrives:
OK
Internal call
OR
External call
OK
your telephone rings
Select the type of call to which the ringing is to be associated
OR
Adjusting the ringer volume:
OK
Select the melody
of your choice (16
tunes)
6.6
confirm your choice
Adjusting screen brightness
T Adjusting the ringer volume:
Ringing level
OK
OK
Select the level of your
choice
(12 levels)
Adjusting screen
brightness
OK
OR
confirm your choice
OK
Settings
OR
OK
Set
T Activate/disable meeting mode (progressive ringing):
Contrast
Normal ringing
OK
OR
Silent mode
OK
OR
OK
Adjusting screen
brightness
OR
ProgressiveRinging
OK
OK
Confirm your choice
21
OK
Programming your telephone
6
6.7
6.9
Selecting language
OK
Settings
Select the language
of your choice
6.8
5
Press and
release
bc
3d
jkl
6
2a
ef
OK
o
mn
OK
OR
Key programming
Modify
OK
OK
Press a key to
program
confirm your choice
Programming your personal directory
OK
OK
Set
Services
OK
OK
Language
OK
Settings
OK
Set
Programming the programmable keys
OR
OK
Erase
OR
6.10
Programming an appointment reminder
Enter the number
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
• Program a temporary reminder call.
Settings
OK
OK
Set
Directory program
OK
OK
Settings
OK
Modify
OK
OR
5
Select an empty
entry in the
directory
Modify the associated number
bc
3d
jkl
6
2a
OK
Services
Consultation
OK
ef
o
mn
Appointment
OK
5
Enter the number
desired
bc
3d
jkl
6
2a
ef
o
mn
Twice
Enter time of
appointment
• At the programmed time, your telephone rings:
OK
If you are on call, the display flashes and an audio tone is generated. After unanswered
calls, a temporary request is cancelled but a permanent request remains in memory.
If your calls are forwarded to another terminal, the forwarding is not applied to the
reminder call.
22
Programming your telephone
6
6.11
Ovflw to associate
Identifying the terminal you are on
OK
For forwarding when you
do not answer
6.12
5
ef
bc
3d
jkl
6
2a
OK
your telephone is
locked/unlocked
o
mn
OK
Apply
Modify the associated number
6.15
Enter your personal code
6.13
For forwarding if you
do not answer or if you
are busy
To cancel the
forwarding to associate
function
Lock / unlock your telephone
Lock
OK
Deact ovflow assoc
OR
Ovflow busy/no ans
OR
For immediate
forwarding when your
line is busy
OK
WhoAmI
Overflow if busy
OR
The associated number can be a phone set number, the voice mail number or the pager number.
Call the associated set
OK
Settings
OK
Services
associated
OK
The number of another set can be associated with your set number (see Modify the associated number).
To call it:
OK
Settings
OK
Services
5
ef
bc
3d
jkl
6
2a
OK
Consultation
OK
o
mn
Modify
OK
Call associate
OK
6.16
If you have previously defined an associated number, you can forward your calls to this number.
OK
Services
OK
6
ef
o
mn
acceptance of the
programming is displayed
Enter the new
associated
number
Consultation
OK
The Tandem configuration
This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a
DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you
receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of
the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in
this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for
example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual
directory, last number redial, out of service, set padlock, etc.
For more information regarding this configuration, contact the person in charge of your installation.
Forward your calls to the associated number
Settings
3d
OK
Start the call
6.14
bc
jkl
2a
5
Enter your
personal
code
Associate
OK
Associate
OK
23
7 Use the telephone in SIP or 'Safe'
mode
T Call using your partys URI:
Other
Your telephone is compliant with the SIP standard and can be used in simplified mode in a SIP environment.
According to the configuration the telephone system of your company, your phone set can automatically switch to 'safe' mode in
case of loss of connection with the system, in order to ensure continuity of service. missing ggk PT. You can acces the main
functions of your telephone.
In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your party is
usually the partys telephone number.
For more information, contact your installer or administrator.
bc
3d
jkl
6
2a
OK
Dial by URI
Seizing the line
5
ef
OK
o
mn
enter your
partys URI
enter the text: the number pad keys have letters that you can display by successive
presses. Some special characters can be displayed by successively pressing the * key
(+% $ / & ( ) [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _).
The SIP mode is only available for 8 Extended Edition Series
In SIP mode, each telephone is identified by a character string called the URI. Within
your company, the URI of your party is usually the partys telephone number.
Pre-programmed function keys are disabled in SIP mode
T Making a call using the personal phone book (1):
Making a call
7.1
Dial by name
OR
OK
OK
OR
5
T Seizing the line
Press and
release
Handsfree
OK
OR
OR
Handsfree
Line key
T Making a call using the personal phone book (2):
5
bc
3d
jkl
6
ef
o
mn
OR
Seizing the line
bc
3d
jkl
6
2a
5
ef
o
mn
Seizing the line
Dial directly
number
ef
o
mn
Line key
T Call by dialing the internal number of your party
2a
6
Select your party from the
list
Call
Lift the
receiver
3d
You hear a tone
OR
OR
bc
jkl
2a
Dial the
number
OR
Press and
release
OK
OR
bc
3d
jkl
6
2a
5
ef
o
mn
Select your party from the
list
24
From Directory
OK
Lift the
receiver
Use the telephone in SIP or 'Safe' mode
7
T Redialing the last number dialed (redial):
Making a second call during a call
7.3
last number redial
You are in communication with a first party.
redial
'Redial'
key(short
press)
You are on a call
with the destination
number
New call
OK
OR
Free line key
7.2
Answering a call
The first call is placed on hold
Another call is received:
T Stop the ringer:
5
end
once
ef
bc
3d
jkl
6
2a
OK
Silent
OR
o
mn
Dial by URI
OR
Number of
second party
OK
From Directory
OR
Call using your partys URI
OK
Calling from your personal
directory (PersSpDial)
T reject the call displayed:
OR
OR
OK
Cons call off
redial
OR
OK
Reject Call
Redialing the last
number dialed
(redial)
end
twice
Hang up the ongoing call
T Answer the call:
enter the text: the number pad keys have letters that you can display by successive
presses. Some special characters can be displayed by successively pressing the * key
(+% $ / & ( ) [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _).
Lift the
receiver
OR
OR
OR
Handsfree
Take call
OK
line key
In SIP mode, each telephone is identified by a character string called the URI. Within
your company, the URI of your party is usually the partys telephone number.
• To cancel your second call and recover the first:
Cons call off
OK
end
Hang up the ongoing call
25
Key for the line
whose light is
flashing
Use the telephone in SIP or 'Safe' mode
7
7.4
7.6
Answering a second call during a call
You are in communication with a first party. A second party is on hold.
To alternate between calls:
You are in communication with a first party.
• A second party is trying to call you:
You are on a call with the
destination number
Place your first party on hold
Smith John
Name or no. of the caller
displayed for 3 seconds
Line key with
light flashing
Light flashes
„ Answer displayed call:
7.7
Transferring a call
T You are in communication with a first party.
The first call is placed on hold
Line key with
light flashing
• To return to your first caller and end the call in progress
You are on a call
with the destination
number
OK
New call
call the recipient of the transfer
OK
Cons call off
OR
Switching between calls (Broker call)
end
OK
Transfer to
Hang up the ongoing call
the two partys are connected
end
Line key with
light flashing
Before the second party picks up
Return to first
screen
T You are in communication with two partys.
7.5
Placing a call on hold (HOLD)
Transfer
OK
the two partys are connected
end
You are on a call with
the destination
number
Put on hold
OK
your call is placed on hold
Return to first
screen
T You are in communication with a first party. A second party is on hold. You want to transfer the ongoing call to a 3rd party.
• Retrieve the party on hold
OR
Retrieve call
You are on a call
with the destination
number
OK
Transfer to 3rd
OK
call the recipient of the transfer
Line key with light
flashing
Transfer to
26
OK
the two partys are connected
Use the telephone in SIP or 'Safe' mode
7
Recover the party on hold :
OK
end
OK
Retrieve call
OR
Validate the
forwarding
Line key with light
flashing
Return to first
screen
You can make calls, but only the destination number can call you.
Mute, so that your party cannot hear you
7.8
T Modify the forwarding
You can hear your party but he/she cannot hear you:
You are on a call with the
destination number
forwarding status of
your telephone
OK
Forward
the button flashes on and off
Immediate forward
OK
Disable microphone
5
Resume the call
3d
6
o
mn
OR
From Directory
Call the new recipient of the forwarding
Adjust audio volume
7.9
ef
bc
jkl
2a
SIP
The key is no longer lit
OK
end
Save the
modification
During a call, to adjust the volume level of the loudspeaker or receiver:
Return to first
screen
T Cancel the forwarding
You are on a call with the
destination number
OR
Adjust audio volume
7.10
Forward
OK
forwarding status of
your telephone
Deactivate
end
Return to
first screen
Diverting calls to another number (immediate forwarding)
Forward
forwarding status of
your telephone
OK
Immediate forward
7.11
OK
Configuring the telephone ringer
Settings
SIP
ef
c
ab
3d
jkl
6
2
5
o
mn
OR
OK
From Directory
Call the recipient of the forwarding
27
OK
Set
OK
Ringing
OK
Use the telephone in SIP or 'Safe' mode
7
T Choose the tune;
7.12
Melody
Adjusting screen brightness
OK
OK
end
Select the melody of your
choice (16 tunes)
OK
Return to first
screen
Adjusting screen
brightness
T Adjusting the ringer volume:
Ringing level
OK
OK
OR
OK
Settings
OR
OK
Set
end
Confirm your choice Return to first
screen
Select the level of your
choice
(9 levels)
Ringing mode
OK
OK
Normal ringing
Silent mode
OK
ProgressiveRinging
OR
OK
OR
Adjusting screen
brightness
7.13
OR
OK
Contrast
T Activate/disable meeting mode (progressive ringing):
Selecting language
OK
OK
OK
Settings
Set
OK
Confirm your choice
T Activate/deactivate discreet ring mode:
Language
Ringing mode
OK
1 beep before ring
OK
OK
OK
Select the language
of your choice
OR
3 beeps bef ring
OK
OR
Ring without beep
OK
OK
Confirm your choice
T Adjust ringer volume while a call arrives
your telephone rings
Adjusting the
ringer volume:
28
Confirm your choice
Use the telephone in SIP or 'Safe' mode
7
T Delete a record
7.14
Programming your personal directory
OK
Erase
T Access your personal directory.
end
Select the card to
be deleted
7.15
Press and
release
OK
First name
Last name
SIP
Name, first name and number of your contact
Save
Cancel
OR
OK
end
Save the record
Cancel the creation
Return to first
screen
T Modifying a card in the personal directory:
OK
Modify
OK
Select the card to
be modified
First name
Last name
SIP
Name, first name and number of your contact
Save
OR
Cancel
OK
end
Save the
modification
Sending DTMF signals
Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an
automated attendant or a remotely consulted answering machine.
By default during a communication, your telephone in SIP mode is configured to send codes in voice frequency: enter these codes
directly using the keys on your telephone
For more information regarding this configuration, contact the person in charge of your installation.
T Create a record in the personal phone book:
new
Return to first
screen
OK
Settings
OR
OK
Cancel the
modification
Return to first
screen
enter the text: the number pad keys have letters that you can display by successive
presses. Some special characters can be displayed by successively pressing the * key
(+% $ / & ( ) [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _).
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Compliance
howtoc
Declaration of compliance
EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch
4008/4018 and 4019 Digital Phone products comply with the essential demands of Directive
1999/5/CE of the European Parliament and Council. A copy of the original of this
declaration of compliance can be obtained from your installer.
Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year,
parts and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The warranty does not
however confirm in the following cases: in the event of use that does not comply with the
instructions given in this user’s manual, faults or damage caused by natural wear, damage
resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness,
etc.), noncompliant installation or modifications or repairs carried out by people who are
not approved by the manufacturer or retailer.
Information relative to the environment
This symbol indicates that at the end of its life, this product should be subject
to special collection and disposal in member countries of the European
Union, as well as in Norway and Switzerland. By ensuring this product is
disposed of correctly, you will help to conserve natural resources and help
prevent potential negative consequences to the environment and human
health which could otherwise be caused by inappropriate disposal of this
product. For further details about recycling this product, please contact the supplier who
sold you the product.
Warning: never place your telephone in contact with water. To clean your telephone, you
may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.)
which may damage the plastic parts of your telephone. Never spray it with cleaning
products.
To avoid accidentally damaging the set telephone line connector, make sure you position
the cord correctly in the compartment intended for this purpose.
The ear piece and microphone area of the handset may attract metallic objects that may
be dangerous for the ear.
Alcatel-Lucent Enterprise, in keeping with its policy of constant product improvement for
the customer, reserves the right to modify product specifications without prior notice.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of AlcatelLucent. All other trademarks are the property of their respective owners. The information
presented is subject to change without notice.
Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2008 Alcatel-Lucent. All rights reserved.
The wording is not contractual and may be subject to change. Some features of your
telephone are controlled by a software key and the configuration of the unit.
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MU19008USAC-E900ed01-0843