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Back Cover 573-60575-1114 ROCHE-0085: CPS Newsletter Q4 14” x 10” flat --- 7” x 5” folded Fold in half to 7” x 10”, then in half to 7” x 5”. “At Home” headline should end up facing outside front. Fold Line WORDCHEK Figure out which letters of the alphabet match up to the numbers below each blank space in the cryptogram puzzle below. We’ve given you a head start with the letters “E” and “Y”—can you guess the rest to solve the puzzle? If you’re stumped, the answer can be found online at coaguchekathome.com A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 18 E E 8 E 2018121812191820 E 14 7 E Y E 1554123 18 87320 Y 19 4 14 14 18 20 8 E E Y 18 24 18 20 8 Y At H me Issue 10 November 2014 with CoaguChek® Patient Services E 12 18 14 18 20 E 8 18 4 20 DON’T FALL BEHIND: FOLLOW THIS TIMELY ADVICE Don’t forget to change the batteries in your CoaguChek XS meter so you can keep testing smoothly. If you live in an area that observes Daylight Savings Time (DST), change your batteries on Sunday, November 2, before resetting the time and date on your meter. For the best results, your meter’s battery should be changed at least once every year. Fold Line If you need to reset the date and time on your meter, follow these steps: 29 CONFIRM TODAY’S DATE 1.If today’s date is correct, simply press SET 3 times to confirm it, then press SET one more time to confirm that you want the time setting format to be 12-hour (versus 24-hour or military time). RESET THE TIME Sign up online at coaguchekathome.com to have this FREE Newsletter e-mailed to you! You can also read past issues. 1.Press SET, then press M to change the hour. 2. Repeat to change the minutes (if necessary). 3.Press SET, then power the meter off. Questions? Consult your CoaguChek XS User Manual for Self-Testing for more detailed instructions or contact technical service. Roche Diagnostics 9115 Hague Road Indianapolis IN 46256 www.coaguchekpatientservices.com COAGUCHEK and AT HOME are trademarks of Roche. All other product names and trademarks are property of their respective owners. © 2014 Roche. 573-60575-1114 07052057006 REFRESH YOUR MEMORY Remember the simple steps for PT/INR testing success found on the next page Even though testing your PT/INR with the CoaguChek® XS meter is quick and easy, it’s still important to remember all of the steps. This month’s newsletter features step-by-step instructions on how to take a test. Keep it with your meter or in a safe place, and you can use it to refresh your memory when it’s time for your next test. And with the cold weather fast approaching, it’s almost time to set our clocks back, so we’ve also included instructions on how to change the date on your meter (on the last page), if you need to adjust it for Daylight Savings Time. YOU CAN REPORT YOUR PT/INR TEST RESULTS: • Online with CoaguChek® Link at CoaguChekLink.com • Over the phone by calling 1-800-780-0675 TIPS FOR GETTING A GOOD BLOOD SAMPLE • Warm your hand by holding it under your arm • Wash your hands in warm, soapy water, then rinse and dry thoroughly before testing • Gently shake your arm down at your side for about 30 seconds Issue 10 November 2014 00000_0085_ROC_7x10_4c_NewsLetterQ4_v4.indd 1-2 11/10/14 1:47 PM Inside Spread 573-60575-1114 ROCHE-0085: CPS Newsletter Q4 14” x 10” flat --- 7” x 5” folded Fold in half to 7” x 10”, then in half to 7” x 5”. “At Home” headline should end up facing outside front. Fold Line November 2014 8 SIMPLE STEPS FOR PT/INR TESTING SUCCESS Countdown to the holiday season: Keep your testing on schedule Step 2 Step 1 Insert a test strip into the meter. The meter will power on automatically. Step 3 Press the M button to MATCH the codes. AT YOUR SERVICE The holiday season is right around the corner. Please note that CoaguChek Patient Services will be closed for a few days to celebrate with our families. If our office is closed on your regular reporting day, please remember to report your PT/INR test results the day before or on the following business day. From everyone here at CoaguChek Patient Services, we wish you all a very happy holiday season. A code appears. Check the code displayed against the code printed on test strip vial.* Dates of closure are marked in red: NOVEMBER Step 4 DECEMBER 1 An hourglass symbol will flash as the meter warms up. 1 2 3 4 5 6 2 3 4 5 6 7 8 7 8 9 10 11 12 13 9 10 11 12 13 14 15 14 15 16 17 18 19 20 17 18 19 20 21 22 21 22 23 24 25 26 27 24 25 26 27 28 29 28 29 30 31 1 2 16 23 30 Invoice Statement Fold Line Date Sent: 06/04/2014 Step 5 Invoice Statement When you hear a beep, the meter is ready and a countdown begins. You have 180 seconds (3 minutes) to apply blood to the clear window on the strip. Insurance Information Step 6 Lance your finger and apply a blood sample until the meter beeps. Due Now On file at office $94.11 Where applicable, insurance has been filed and paid. This amount is your reponsibility SERVICE DA TE IN VOICE # 03/26/2014 01865983 HCP C CO DE www.coaguchekpatientservices.com 1 (800) 780-0675, Opt. 5 On file at office $94.11 Where applicable, insurance has been filed and paid. This amount is your reponsibility Reference info below: Account #: A9354 Invoice #: 01865983 DESC RIPTION CHARG E PATIENT NAME: JOHN DOE PREVIOUS BALANCE 001-000 - G0249 - COAG PST SERVICESTOTAL NEW CHARGES TOTAL DUE SERVICE DA TE IN VOICE # 01865983 • Contact Us:Phone: 1 (800) 780-0675, Opt. 5 • Website: www.coaguchekpatientservices.com 4577-ARAINV-2189922-1712764235-P; 9769255-1-154; a7fe38ef-0ea4-4491-8e90-e4326f874aed; 445 PLEASE DETACH HERE AND RETURN BOTTOM PORTION WITH YOUR PAYMENT Step 8 Report your results to CoaguChek Patient Services online or over the phone. For more detailed instructions, please refer to your CoaguChek XS User Manual for Self-Testing. If you have any questions, you can call Roche Technical Service at 1-800-428-4674, 24 hours a day, 7 days a week. Reference info below: Account #: A9354 Invoice #: 01865983 $0.00 $94.11 $94.11 $94.11 03/26/2014 The meter will beep again and your result will appear. Pay Online or by Phone www.coaguchekpatientservices.com 1 (800) 780-0675, Opt. 5 Pay Online or by Phone • Payments made within 10 days prior to this invoice may not be reflected in the account balance. • Office Hours: M-F 8:00am - 8:00pm Step 7 Due Now Date Sent: 06/04/2014 Insurance Information Roche Health Solutions Inc. No Payments - Return Mail Only P.O. Box 7401, Shawnee Mission, Kansas 66207 A9354 01865983 amount due Please check if address or insurance information has changed and complete reverse side. $94.11 $ 655762 (PC2) HCP C CO DE DESC RIPTION CHARG E PATIENT NAME: JOHN DOE PREVIOUS BALANCE 001-000 - G0249 - COAG PST SERVICESTOTAL NEW CHARGES TOTAL DUE $0.00 $94.11 $94.11 $94.11 IN RESPONSE Q: Why do I owe more money for my CoaguChek Patient Services invoices at the beginning of the year than at the end? Make Checks Payable and Mail To: 0101 JOHN DOE 1234 MAIN STREET ANYTOWN, U.S. 00000 ROCHE HEALTH SOLUTIONS INC. PO BOX 860179 MINNEAPOLIS, MN 55486-0179 A: With the new year comes a new insurance deductible for many people. If you have an insurance • Payments made within 10 days prior to this invoice may not be reflected in the account balance. • Office Hours: M-F 8:00am - 8:00pm deductible, you may notice the amount you owe early in the year is • Contact Us:Phone: 1 (800) 780-0675, Opt. 5 • Website: www.coaguchekpatientservices.com more than you’ve been paying lately. 4577-ARAINV-2189922-1712764235-P; 9769255-1-154; a7fe38ef-0ea4-4491-8e90-e4326f874aed; 445 Your share of costs for your PT/INR testing will be lower once your 2015 Roche Health Solutions Inc. deductible has been met. No Payments - Return Mail Only PLEASE DETACH HERE AND RETURN BOTTOM PORTION WITH YOUR PAYMENT *Note: This assumes you have already set up the meter with the correct date and time and you have inserted the code chip that was included with your test strips. P.O. Box 7401, Shawnee Mission, Kansas 66207 A9354 01865983 amount due Please check if address or insurance information has changed and complete reverse side. $94.11 $ 655762 (PC2) Make Checks Payable and Mail To: 00000_0085_ROC_7x10_4c_NewsLetterQ4_v4.indd 3-4 0101 JOHN DOE 11/10/14 1:47 PM ROCHE HEALTH SOLUTIONS INC. Inside Spread 573-60575-1114 ROCHE-0085: CPS Newsletter Q4 14” x 10” flat --- 7” x 5” folded Fold in half to 7” x 10”, then in half to 7” x 5”. “At Home” headline should end up facing outside front. Fold Line November 2014 8 SIMPLE STEPS FOR PT/INR TESTING SUCCESS Countdown to the holiday season: Keep your testing on schedule Step 2 Step 1 Insert a test strip into the meter. The meter will power on automatically. Step 3 Press the M button to MATCH the codes. AT YOUR SERVICE The holiday season is right around the corner. Please note that CoaguChek Patient Services will be closed for a few days to celebrate with our families. If our office is closed on your regular reporting day, please remember to report your PT/INR test results the day before or on the following business day. From everyone here at CoaguChek Patient Services, we wish you all a very happy holiday season. A code appears. Check the code displayed against the code printed on test strip vial.* Dates of closure are marked in red: NOVEMBER Step 4 DECEMBER 1 An hourglass symbol will flash as the meter warms up. 1 2 3 4 5 6 2 3 4 5 6 7 8 7 8 9 10 11 12 13 9 10 11 12 13 14 15 14 15 16 17 18 19 20 17 18 19 20 21 22 21 22 23 24 25 26 27 24 25 26 27 28 29 28 29 30 31 1 2 16 23 30 Invoice Statement Fold Line Date Sent: 06/04/2014 Step 5 Invoice Statement When you hear a beep, the meter is ready and a countdown begins. You have 180 seconds (3 minutes) to apply blood to the clear window on the strip. Insurance Information Step 6 Lance your finger and apply a blood sample until the meter beeps. Due Now On file at office $94.11 Where applicable, insurance has been filed and paid. This amount is your reponsibility SERVICE DA TE IN VOICE # 03/26/2014 01865983 HCP C CO DE www.coaguchekpatientservices.com 1 (800) 780-0675, Opt. 5 On file at office $94.11 Where applicable, insurance has been filed and paid. This amount is your reponsibility Reference info below: Account #: A9354 Invoice #: 01865983 DESC RIPTION CHARG E PATIENT NAME: JOHN DOE PREVIOUS BALANCE 001-000 - G0249 - COAG PST SERVICESTOTAL NEW CHARGES TOTAL DUE SERVICE DA TE IN VOICE # 01865983 • Contact Us:Phone: 1 (800) 780-0675, Opt. 5 • Website: www.coaguchekpatientservices.com 4577-ARAINV-2189922-1712764235-P; 9769255-1-154; a7fe38ef-0ea4-4491-8e90-e4326f874aed; 445 PLEASE DETACH HERE AND RETURN BOTTOM PORTION WITH YOUR PAYMENT Step 8 Report your results to CoaguChek Patient Services online or over the phone. For more detailed instructions, please refer to your CoaguChek XS User Manual for Self-Testing. If you have any questions, you can call Roche Technical Service at 1-800-428-4674, 24 hours a day, 7 days a week. Reference info below: Account #: A9354 Invoice #: 01865983 $0.00 $94.11 $94.11 $94.11 03/26/2014 The meter will beep again and your result will appear. Pay Online or by Phone www.coaguchekpatientservices.com 1 (800) 780-0675, Opt. 5 Pay Online or by Phone • Payments made within 10 days prior to this invoice may not be reflected in the account balance. • Office Hours: M-F 8:00am - 8:00pm Step 7 Due Now Date Sent: 06/04/2014 Insurance Information Roche Health Solutions Inc. No Payments - Return Mail Only P.O. Box 7401, Shawnee Mission, Kansas 66207 A9354 01865983 amount due Please check if address or insurance information has changed and complete reverse side. $94.11 $ 655762 (PC2) HCP C CO DE DESC RIPTION CHARG E PATIENT NAME: JOHN DOE PREVIOUS BALANCE 001-000 - G0249 - COAG PST SERVICESTOTAL NEW CHARGES TOTAL DUE $0.00 $94.11 $94.11 $94.11 IN RESPONSE Q: Why do I owe more money for my CoaguChek Patient Services invoices at the beginning of the year than at the end? Make Checks Payable and Mail To: 0101 JOHN DOE 1234 MAIN STREET ANYTOWN, U.S. 00000 ROCHE HEALTH SOLUTIONS INC. PO BOX 860179 MINNEAPOLIS, MN 55486-0179 A: With the new year comes a new insurance deductible for many people. If you have an insurance • Payments made within 10 days prior to this invoice may not be reflected in the account balance. • Office Hours: M-F 8:00am - 8:00pm deductible, you may notice the amount you owe early in the year is • Contact Us:Phone: 1 (800) 780-0675, Opt. 5 • Website: www.coaguchekpatientservices.com more than you’ve been paying lately. 4577-ARAINV-2189922-1712764235-P; 9769255-1-154; a7fe38ef-0ea4-4491-8e90-e4326f874aed; 445 Your share of costs for your PT/INR testing will be lower once your 2015 Roche Health Solutions Inc. deductible has been met. No Payments - Return Mail Only PLEASE DETACH HERE AND RETURN BOTTOM PORTION WITH YOUR PAYMENT *Note: This assumes you have already set up the meter with the correct date and time and you have inserted the code chip that was included with your test strips. P.O. Box 7401, Shawnee Mission, Kansas 66207 A9354 01865983 amount due Please check if address or insurance information has changed and complete reverse side. $94.11 $ 655762 (PC2) Make Checks Payable and Mail To: 00000_0085_ROC_7x10_4c_NewsLetterQ4_v4.indd 3-4 0101 JOHN DOE 11/10/14 1:47 PM ROCHE HEALTH SOLUTIONS INC. Back Cover 573-60575-1114 ROCHE-0085: CPS Newsletter Q4 14” x 10” flat --- 7” x 5” folded Fold in half to 7” x 10”, then in half to 7” x 5”. “At Home” headline should end up facing outside front. Fold Line WORDCHEK Figure out which letters of the alphabet match up to the numbers below each blank space in the cryptogram puzzle below. We’ve given you a head start with the letters “E” and “Y”—can you guess the rest to solve the puzzle? If you’re stumped, the answer can be found online at coaguchekathome.com A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 18 E E 8 E 2018121812191820 E 14 7 E Y E 1554123 18 87320 Y 19 4 14 14 18 20 8 E E Y 18 24 18 20 8 Y At H me Issue 10 November 2014 with CoaguChek® Patient Services E 12 18 14 18 20 E 8 18 4 20 DON’T FALL BEHIND: FOLLOW THIS TIMELY ADVICE Don’t forget to change the batteries in your CoaguChek XS meter so you can keep testing smoothly. If you live in an area that observes Daylight Savings Time (DST), change your batteries on Sunday, November 2, before resetting the time and date on your meter. For the best results, your meter’s battery should be changed at least once every year. Fold Line If you need to reset the date and time on your meter, follow these steps: 29 CONFIRM TODAY’S DATE 1.If today’s date is correct, simply press SET 3 times to confirm it, then press SET one more time to confirm that you want the time setting format to be 12-hour (versus 24-hour or military time). RESET THE TIME Sign up online at coaguchekathome.com to have this FREE Newsletter e-mailed to you! You can also read past issues. 1.Press SET, then press M to change the hour. 2. Repeat to change the minutes (if necessary). 3.Press SET, then power the meter off. Questions? Consult your CoaguChek XS User Manual for Self-Testing for more detailed instructions or contact technical service. Roche Diagnostics 9115 Hague Road Indianapolis IN 46256 www.coaguchekpatientservices.com COAGUCHEK and AT HOME are trademarks of Roche. All other product names and trademarks are property of their respective owners. © 2014 Roche. 573-60575-1114 07052057006 REFRESH YOUR MEMORY Remember the simple steps for PT/INR testing success found on the next page Even though testing your PT/INR with the CoaguChek® XS meter is quick and easy, it’s still important to remember all of the steps. This month’s newsletter features step-by-step instructions on how to take a test. Keep it with your meter or in a safe place, and you can use it to refresh your memory when it’s time for your next test. And with the cold weather fast approaching, it’s almost time to set our clocks back, so we’ve also included instructions on how to change the date on your meter (on the last page), if you need to adjust it for Daylight Savings Time. YOU CAN REPORT YOUR PT/INR TEST RESULTS: • Online with CoaguChek® Link at CoaguChekLink.com • Over the phone by calling 1-800-780-0675 TIPS FOR GETTING A GOOD BLOOD SAMPLE • Warm your hand by holding it under your arm • Wash your hands in warm, soapy water, then rinse and dry thoroughly before testing • Gently shake your arm down at your side for about 30 seconds Issue 10 November 2014 00000_0085_ROC_7x10_4c_NewsLetterQ4_v4.indd 1-2 11/10/14 1:47 PM