Download Octopus Open. - Alcatel

*+, Element 15
x
Letter indicating call outcome:
S – Call successfully handled
D – Call deterred
A – Call abandoned
F – Call received for closed group
(outside group opening hours)
f – Call received for closed group
(manually closed)
R – Call redirected to fowarding number
Q – Caller voluntarily left queue (key
*)
P – Call lost (saturation of incoming
call capacity)
X – Anomaly (ACD engine not synchronized with PBX, and CSTA event
sent)
Element 16
xx
Qualification code for the call (from 00
to 10) pro-vided by the application
agent
Element 17
n
Caller’s number
Element 18
n
Number called
3.10
Lost Calls List
3.10.1
Consult the Lost Calls List
Lost calls are calls which do not reach the ACD when all the lines are saturated.
Procedure
1. Access the Call Statistics window.
2. Click the Lost Calls List tab. A window is displayed and provides the following information
on lost calls:
• Date.
• Time.
• Line.
• Application.
• Caller number.
• Caller number.
• IUU (user-to-user information).
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