Download the BloomNet Florist Quality Care Program

SENDING & RECEIVING ORDERS (CONT)
How to Send Phone or Fax Orders
Sending a BloomNet Order is as Easy as 1–2–3…
1) Look in your current BloomNet Directory to find a florist in the recipient’s city.
• Find a florist that meets your customer’s needs. If they are sending a codified order make
sure to find a shop that is codified with one of the easy to read symbols.
• Communicate (Call or Fax) the recipient’s information from your customer to the
receiving florist.
2) Make sure to get the following information from your customer to relay to your selected florist:
• Recipient’s Name
• Street Address (including apartment or office)
• Zip Code
• Phone Number
• Bouquet name, description or Selection Guide Number
• Price (Total Amount including delivery)
• An alternate choice
• Card Message (occasion)
• Delivery Date and Time
• Any Special Instructions
3) It is the receiving florists’ responsibility to fill out the Report of Incoming Order Form and send to:
BloomNet Directory Department
One Old Country Road, Suite 500, Carle Place, NY 11514
or Fax to: 866-366-3216
Same-Day Delivery
• Make every effort to assure that the filling BloomNet Florist receives the
order before the same-day delivery cut-off time, by sending the
order as quickly as possible after completing the sale.
• Make sure to view same-day delivery cut-off times listed in the BloomNet
guidelines, as it is the responsibility of the sending BloomNet Florist
to make themselves aware of the cut-off times for same-day orders
for fellow BloomNet Florists.
Transmitting – Order Value
• All outgoing orders must be transmitted to the filling BloomNet Florist for the full amount
paid by the customer, including any extra fees collected for delivery. Any service or relay fees
charged on an outgoing order belong to the sending Florist.
BloomNet Florist Quality Care Program
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