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Using Windows Refresh or Windows Reset ...................................................................................... 76
Using HP Software Setup .................................................................................................................. 76
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................................... 77
Using Computer Setup ......................................................................................................................................... 77
Starting Computer Setup .................................................................................................................. 77
Navigating and selecting in Computer Setup ................................................................................... 77
Restoring factory settings in Computer Setup ................................................................................. 78
Updating the BIOS ............................................................................................................................. 79
Determining the BIOS version ........................................................................................ 79
Downloading a BIOS update ........................................................................................... 79
Using MultiBoot ................................................................................................................................................... 80
About the boot device order ............................................................................................................. 80
Choosing MultiBoot preferences ...................................................................................................... 80
Setting a new boot order in Computer Setup ................................................................. 80
Dynamically choosing a boot device using the f9 prompt ............................................. 81
Setting a MultiBoot Express prompt .............................................................................. 81
Entering MultiBoot Express preferences ....................................................................... 82
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 82
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 82
Using HP Sure Start (select models only) ........................................................................................................... 83
13 Support ..................................................................................................................................................... 84
Contacting support .............................................................................................................................................. 84
Labels ................................................................................................................................................................... 85
14 Specifications ........................................................................................................................................... 86
Input power .......................................................................................................................................................... 86
Operating environment ....................................................................................................................................... 86
Appendix A Traveling with the computer .......................................................................................................... 87
Appendix B Troubleshooting ........................................................................................................................... 88
Troubleshooting resources ................................................................................................................................. 88
Resolving issues .................................................................................................................................................. 88
The computer is unable to start up .................................................................................................. 88
The computer screen is blank ........................................................................................................... 88
Software is functioning abnormally ................................................................................................. 89
The computer is on but not responding ........................................................................................... 89
The computer is unusually warm ..................................................................................................... 89
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