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EMPLOYERACCESS Online User Manual A Healthy Dose of Innovation ® 4ABLEOF#ONTENTS )NTRODUCTIONTO%MPLOYER!CCESS .................................................................................. PAGE .EW%NROLLMENT ............................................................................................................ PAGE %XISTING-EMBER-AINTENANCE .................................................................................... PAGE !DD$EPENDENTS ....................................................................................................................... PAGE !DD#OVERAGE............................................................................................................................ PAGE #HANGE#OVERAGE...................................................................................................................... PAGE #ANCEL#OVERAGE....................................................................................................................... PAGE 2EENROLLMENT........................................................................................................................... PAGE #HANGE0ERSONAL)NFORMATION............................................................................................... PAGE 2EQUEST)$#ARD...................................................................................................................... PAGE ,IFEAND$ISABILITY.................................................................................................................... PAGE 'ROUP&UNCTION ............................................................................................................ PAGE 'ROUP"ILLING ................................................................................................................ PAGE &REQUENTLY!SKED1UESTIONS ........................................................................................ PAGE )NTRODUCING%MPLOYER!CCESS %MPLOYER!CCESSATWWWUNICARECOM«YOURHEALTH INSURANCEMANAGEMENT7EBPORTAL 5NI#AREISMAKINGITEASIERFORYOUTODOBUSINESSWITHUS)NADDITIONTOTHEHELPFULRESOURCES ALREADYAVAILABLEONWWWUNICARECOMOURONLINETRANSACTIONSERVICE%MPLOYER!CCESSHAS BEENUPDATEDTOPROVIDE %NHANCEDCONTENT )MPROVEDAVAILABILITY &ASTERRESPONSETIMES !NDABRANDNEWLOOK 7E°VEADDED,IFE$ISABILITYMANAGEMENTALLOWINGYOUTOMANAGEMOREATYOURCONVENIENCE 4HENEW%MPLOYER!CCESSOFFERSYOUEVENMORECONTROLOVEREMPLOYEEINFORMATIONCLAIMIN FORMATIONANDACCURACY%RRORMESSAGESSIGNALMISSINGORINCOMPLETEINFORMATIONANDELEC TRONICPROMPTSGUIDEYOUFROMONESTEPTOTHENEXT 4HISMANUALOFFERSSTEPBYSTEPINSTRUCTIONONHOWTOUSE%MPLOYER!CCESSEFFECTIVELY )FYOUHAVESPECI¹CQUESTIONSREFERTOTHE4ABLEOF#ONTENTSORTHE&REQUENTLY!SKED1UESTIONSPAGEIN THEBACKOFTHEMANUAL 'ETTING3TARTED 6ISIT WWWUNICARECOM ANDCLICKTHE %MPLOYERS®TAB ,OOKFORTHE,OGIN® BOX3ELECT3MALL 'ROUP®FROMTHE DROPDOWNMENU THENCLICK,OGIN® %NTERYOUR5SER)$ AND0ASSWORDTHEN CLICK,OGIN® .OWYOU°REREADY TOBEGINUSING %MPLOYER!CCESS 4IP 9OUCANNAVIGATE%MPLOYER!CCESSUSINGTABSORBREADCRUMBS®7HATAREBREAD CRUMBS(ANSELAND'RETELUSEDTHEREALTHINGTOMARKTHEIRTRAIL%MPLOYER!CCESS MARKSYOURTRAILUSINGANELECTRONICVERSION"ELOWTHETABSARETITLESOFPAGESYOU°VE VISITEDWHICHAPPEARASLINKS4HESEARECALLEDBREADCRUMBSANDTHEYSHOWYOU WHEREYOU°VEBEEN)FYOUWANTTOGETBACKTOANYONEOFTHEMJUSTCLICKTHELINK 4HE-EMBERSHIPMAINPAGEISCALLED%MPLOYER!CCESS/VERVIEW®4HINKOFITASHOMEBASE (EREYOUCANSTARTTHEENROLLMENTPROCESSFORNEWEMPLOYEESSUBSCRIBERSACCESSPENDING ACTIVITYPERFORMASEARCHFORACURRENTSUBSCRIBERORNAVIGATEEASILYUSINGTHETABSATTHETOP 4ABSTO%MPLOYER$ETAILS "ILLING&ORMS2EPORTSAND 0RO¹LEAREEMBEDDEDATTHETOP 4HEYGIVEYOUQUICKACCESSTO ANYOFTHESESCREENS %MPLOYER!CCESS/VERVIEW DISPLAYSALLYOURPENDINGACTIVITY 4OACCESSYOURPENDINGACTIVITYCLICK 6IEW!LL®ONTHERIGHT2ESUMEOR DELETEPENDINGACTIVITYUSINGTHE HYPERLINKSTOTHERIGHTOFTHE SPECI¹CACTIVITY!LLINCOMPLETE WORKISAUTOMATICALLYSAVEDIN 0ENDING!CTIVITYANDALWAYSAPPEARS IN%MPLOYER!CCESS/VERVIEW .OTE9OUCANALSOACCESS0ENDING !CTIVITYFROMTHE2EPORTS®TAB !NYPENDINGACTIVITYTHATWAS STARTEDINAPREVIOUSVERSIONOF %MPLOYER!CCESSWILLNOTBESHOWN ORAVAILABLE 4OACCESSBENE¹TINFORMATION ORMAKECHANGESTOACURRENT EMPLOYEE°SBENE¹TSENTERTHE -EMBER)$NUMBERTYPICALLYTHE 3OCIAL3ECURITY.UMBERINTHE BLANKBOXUNDER6IEW#HANGE -EMBER)NFORMATION®THENCLICK 3EARCH® 4OADDANEWEMPLOYEEENTERTHE-EMBER)$ NUMBERTYPICALLYTHE3OCIAL3ECURITY.UMBERINTHE BLANKBOXUNDER!DD.EW3UBSCRIBER®THENCLICK 3UBMIT®4HE¹RSTPAGEINTHENEWENROLLMENT PROCESS-EMBER)NFORMATION®WILLAPPEAR )FTHEPERSONWITHTHE3OCIAL3ECURITY .UMBERYOUENTEREDHASHADPRIOR COVERAGEWITH5NI#AREEVENWITHA PREVIOUSEMPLOYERYOUWILLSEETHIS SCREEN4HISSCREENISMEANTTOVERIFYTHE 3OCIAL3ECURITY.UMBERENTERED3IMPLY ENTERTHEEMPLOYEE°SINFORMATIONINTHE ¹ELDSPROVIDEDANDCLICK3EARCH .EW%NROLLMENT 4IP 3TEPS®ARENUMBEREDTOTELLYOUWHEREYOUAREINTHEENROLLMENTPROCESS!LLSTEPSMUSTBE COMPLETEDBEFOREANEMPLOYEEISENROLLED)FATANYTIMEYOUCLICK3AVEAND%XIT®YOURWORK WILLBESAVEDIN0ENDING!CTIVITY®0LEASENOTETHATTHENEWENROLLMENTISNOTCOMPLETEUNTIL YOUHAVECLICKED#ON¹RM®ONTHE%NROLLMENT6ERI¹CATION3CREEN 3TEP-EMBER)NFORMATION 4HISISTHEBEGINNINGPAGETOSTARTTHE ENROLLMENTPROCESS To enroll an employee: %NTERTHEREQUESTEDINFORMATIONINTO EACHBLANKBOXOR¹ELD&IELDSWITH REDARROWSBESIDETHEMINDICATE REQUIREDINFORMATION )FTHEEMPLOYEEHASDEPENDENTSTO ENROLLCLICK!DD$EPENDENT® )FTHEREARENODEPENDENTSTOENROLL CLICK#ONTINUE® 4IP )FYOUDIDNOTCOMPLETEALLREQUIREDINFORMATIONANERRORMESSAGEWILLAPPEAR TELLINGYOUWHICH¹ELDNEEDSTOBECOMPLETED9OUWON°TBEABLETOCONTINUETO THENEXTSCREENUNTILCOMPLETINGTHEREQUIRED¹ELDS )FYOUHAVEMULTIPLEPROBATIONARY PERIODSIEANEXEMPTEMPLOYEEIS ELIGIBLEFORCOVERAGEONTHE¹RSTDAY OFTHEMONTHFOLLOWINGTHEIRDATEOF HIREANDANONEXEMPTEMPLOYEEIS ELIGIBLEFORCOVERAGEONTHE¹RSTDAY OFTHEMONTHFOLLOWINGTHEDATE THEYCOMPLETETHREEMONTHSOF CONTINUOUSEMPLOYMENT«SEENOTE BELOWCLICKTHEDROPDOWNBOXFOR 0ROBATION4YPE®ANDSELECTTHE APPROPRIATETYPE4HEEMPLOYEE°S EFFECTIVEDATEOFCOVERAGEWILLBE CALCULATEDBASEDONTHE(IRE$ATE® ANDTHE0ROBATION4YPE® .OTE%MPLOYEESMUSTMEETELIGIBILITY REQUIREMENTSANDSATISFYTHEIRWAITING® PERIODREFERREDTOASPROBATIONARY PERIODASDE¹NEDINYOUR'ROUP !DMINISTRATOR-ANUAL 3TEP-EMBERS$EPENDENTS 4HISSTEPISAPPLICABLEONLYIFYOUWANT TOADDDEPENDENTSORADDCOVERAGEFOREXISTING DEPENDENTSTOTHEEMPLOYEE°SBENE¹TS4HIS OPTIONISONLYAVAILABLEFORNEWENROLLEES #OMPLETETHEEMPLOYEE°S INFORMATIONANDCLICK!DD $EPENDENT®IFTHEEMPLOYEEHAS MOREDEPENDENTSTOENROLL&IELDS REQUESTINGDEPENDENTINFORMATION APPEARBELOWTHEEMPLOYEE INFORMATION #OMPLETETHEINFORMATIONANDCLICK !DD!NOTHER$EPENDENT®FOREACH DEPENDENTTOENROLL/THERWISE CLICK#ONTINUE® 3TEP3ELECT#OVERAGE 5SETHISSCREENTOSELECTTHEAPPLICABLEPRODUCTSFORYOURGROUP&OREXAMPLEMEDICALLIFEANDOR DENTALCOVERAGEFOREMPLOYEESSUBSCRIBERSANDIFAPPLICABLEDEPENDENTS 4OCOMPLETETHISSTEPSIMPLY CLICKTHEDROPDOWNARROWAND SELECTTHEAPPROPRIATEMEDICAL ORDENTALCOVERAGE )FYOURGROUPOFFERS,IFE $ISABILITYPRODUCTSPLEASE INDICATEHERE 7HEN¹NISHEDCLICK #ONTINUE® 3TEP,IFE#OVERAGE/PTIONAL 4HE,IFE#OVERAGESCREENNOT SHOWNONLYAPPLIESTOEMPLOYEES COVEREDUNDERONEORMORELIFE COVERAGES)FNOTAPPLICABLELEAVE BLANKANDCLICK#ONTINUE® 3TEP,IFE#OVERAGE/PTIONAL 4HE,IFE#OVERAGESCREENONLYAPPLIES TOEMPLOYEESCOVEREDUNDERONEOR MORELIFECOVERAGES)FNOTAPPLICABLE LEAVEBLANKANDCLICK#ONTINUE® 3TEP!SSIGN#OVERAGE 9OUHAVETWOOPTIONSWHENENROLLINGANEMPLOYEE°SDEPENDENTS9OUCANCHOOSETOENROLLALL MEMBERSINALLCOVERAGETYPESORYOUCANENROLLEACHDEPENDENTSEPARATELY #HECKTHEBOXTOENROLL SUBSCRIBERANDALLDEPENDENTS INSELECTEDCOVERAGE #HECKTHEBOXTOENROLL SUBSCRIBERANDALLDEPENDENTS WITHTHESAMEMEDICAL0RIMARY #ARE0HYSICIAN )NDICATESTHATALLMEMBERSARE EXISTINGPATIENTSOFTHEMEDICAL 0RIMARY#ARE0HYSICIAN #HECKTHEBOXTOENROLL INDIVIDUALDEPENDENTSINEACH COVERAGETYPE9OUWILLNEEDTO ENTERAPROVIDERNUMBERINTHE 0-')0!BOXPROVIDED )FTHEINDIVIDUALISANEXISTING PATIENTOFTHEPROVIDERCHECKTHE %XISTING0ATIENTBOX 3TEP!SSIGN#OVERAGECONT 4HISSCREENAPPEARSIFYOUAREENROLLINGINAN(-/PLAN #HECKTHISBOXTOENROLL SUBSCRIBERANDALLDEPENDENTS INSELECTEDCOVERAGE #HECKTHISBOXTOENROLL SUBSCRIBERANDALLDEPENDENTS WITHTHESAMEMEDICAL0RIMARY #ARE0HYSICIAN #HECKTHISBOXTOINDICATETHATALL MEMBERSAREEXISTINGPATIENTSOF THEMEDICAL0RIMARY#ARE 0HYSICIAN #HECKTHISBOXTOINDICATETHAT THEINDIVIDUALFAMILYMEMBERIS ANEXISTINGPATIENTOFTHESELECTED 0RIMARY#ARE0HYSICIAN )FYOURPLANALLOWSENTERYOUR 7OMEN°S0RINCIPAL(EALTH#ARE 0ROVIDERINTHIS¹ELD 3TEP/THER#OVERAGE 4HISISTHE¹NALSCREENINTHENEW ENROLLMENTPROCESS )NDICATE9ES®OR.O®BYCLICKINGTHE CORRESPONDINGCIRCLE #LICKING.O®TOTHESEQUESTIONSWILL AUTOMATICALLYACTIVATE.O®INTHE CORRESPONDINGCHECKBOXESBELOW #LICKING9ES®TOTHESEQUESTIONSPROMPTS YOUTOCOMPLETETHENECESSARYINFORMATION BELOW )FYOUCLICKED9ES®ABOVEENTERTHE APPROPRIATEBEGINANDENDDATEFOREACH MEMBERWHOHADPRIORCOVERAGE)FNO PRIORCOVERAGEINFORMATIONISPROVIDED ENTERTHEHIREDATEASTHEPRIORCOVERAGE BEGINDATEANDLEAVETHEENDDATEBLANK .OTE0REEXISTINGDATACANNOTBECHANGEDIN %MPLOYER!CCESSAFTERAMEMBERHASBEENADDED 0LEASESUBMITPREEXISTINGDATAVERI¹CATIONSUCH ASACERTI¹CATEOFCREDITABLECOVERAGETO5NI#ARE 3MALL'ROUPFORPROCESSING 3TEP3UBMIT#HANGES 4HISISTHELASTSTEPINTHEENROLLMENT PROCESS#LICK#ONTINUE®TOSEETHE VERI¹CATIONSCREEN (OWTO#ORRECTAN)NCORRECT-EMBER)$3OCIAL3ECURITY.UMBER )FYOUNOTICEANERRORINTHE-EMBER)$3OCIAL3ECURITYNUMBERWHILEYOUAREIN THE-EMBER)NFORMATIONSCREENYOUCAN #LICKONTHE#HANGE-EMBER)$®LINK ONTHE-EMBER)NFORMATIONPAGE %NTERTHECORRECT-EMBER)$ NUMBERINTHEBLANK¹ELDONTHE #HANGE)$PAGENOTSHOWNAND CLICKTHE3UBMIT®BUTTON 9OUWILLRETURNTOTHE-EMBER )NFORMATIONSCREENTOCONTINUEWORKING 9OUCANACCESSTHE#HANGE-EMBER )$®HYPERLINKONLYTHROUGHTHISSCREEN .OTE9OUCANONLYCHANGEMEMBER INFORMATIONDURINGTHEENROLLMENTPROCESS )FANEMPLOYEEISENROLLEDWITHAN INCORRECT-EMBER)$NUMBERYOUWILL NEEDTOCANCELTHATCOVERAGEANDREADD THEEMPLOYEE9OUCANNOTCHANGEMEMBER INFORMATIONONCETHENEWENROLLMENTHAS BEENCON¹RMEDONTHEVERI¹CATIONSCREEN ANDSUBMITTED !FTERYOUCLICK#ONTINUE® THE6ERI¹CATIONPAGE APPEARSANDASKSYOUTO CHECKTHEINFORMATIONYOU ENTEREDFORACCURACY )FCORRECTCLICK3UBMIT® )FNOTCLICK0REVIOUS® ANDMAKECHANGES /NCETHEINFORMATIONIS VERI¹EDANDSUBMITTEDA FEEDBACKPAGEWILLCON¹RM WHETHERTHEEMPLOYEEHAS BEENSUCCESSFULLYENROLLED )FTHEDATAWASNOT SUCCESSFULLYTRANSMITTEDTO 5NI#AREYOUWILLRECEIVE ANERRORMESSAGE -EMBER-AINTENANCE !CCESS-EMBER)NFORMATIONAND/PEN%NROLLMENT/PTIONS 4OPERFORMMAINTENANCEON ASPECI¹CEMPLOYEEANDOR DEPENDENT¹RSTSEARCHFORTHE EMPLOYEEIN%MPLOYER!CCESS %NTERTHEEMPLOYEE°S -EMBER)$NUMBER3OCIAL 3ECURITY.UMBER#LICK 3EARCH® 9OURSEARCHWILLBRINGUPAN %MPLOYEE$EPENDENT$ETAILSPAGEFROM WHICHYOUCANVIEWSPECI¹CINFORMATION ABOUTANEMPLOYEEANDEASILYACCESS DIFFERENTBENE¹TOPTIONSBYUSINGTHE BUTTONSDISPLAYED !DD$EPENDENTS 3IMPLYCLICKTHE!DD$EPENDENT®BUTTON TOADDORREENROLLDEPENDENTSTOAN ENROLLEDEMPLOYEE°SSUBSCRIBER°S COVERAGE.EWBORNSANDNEWSPOUSESARE ELIGIBLEFORCOVERAGEONTHEEVENTDATEIE BIRTHDATEORDATEOFMARRIAGE .EWSPOUSESORNEWBORNDEPENDENTSMAYBE ADDEDTHROUGH%MPLOYER!CCESSWITHINDAYS OFMARRIAGEORBIRTH!DEPENDENTSPOUSE ANDORCHILDRENMAYONLYBEADDEDDURING THEGROUP°SOPENSPECIALENROLLMENTPERIOD ,OSSOFDEPENDENT°SCOVERAGECANNOTBE COMPLETEDONLINE&ORMOREINFORMATIONON THEADDITIONOFDEPENDENTSPLEASECONSULTYOUR 5NI#AREGROUPADMINISTRATORMANUALORCALL 5NI#ARECUSTOMERSERVICEATTHENUMBERLISTED ONYOUR5NI#AREPREMIUMINVOICE !DD$EPENDENTSCONT (EREYOUCANREENROLL ADEPENDENTWHOHAS PREVIOUSLYBEENCANCELLED ANDHASNOACTIVECOVERAGE 4HEREQUIRED¹ELDSWILL BEPREPOPULATED (EREYOUCANADDA NEWDEPENDENT #LICKTHECHECKBOXNEXT TO)NCLUDE$EPENDENT® 5NCHECK)NCLUDE $EPENDENT®BOXESON ANYBLANKDEPENDENT INFORMATION #LICKTHE#ONTINUE®BUTTON .OTE4HISOPTIONISONLY AVAILABLEDURINGOPEN ENROLLMENT !DD#OVERAGE 3IMPLYCLICKTHE!DD$EPENDENT®BUTTONONTHE%MPLOYEE$EPENDENT$ETAILSPAGETOADDOR REENROLLDEPENDENTSTOANENROLLEDEMPLOYEE°SSUBSCRIBER°SCOVERAGE.EWBORNSANDNEW SPOUSESAREELIGIBLEFORCOVERAGEONTHEEVENTDATEIEBIRTHDATEORDATEOFMARRIAGE 4OADDCOVERAGE #ON¹RMTHEEFFECTIVEDATE 3ELECTTHENEWCOVERAGEFROM THEDROPDOWNMENU #LICK#ONTINUE® #HANGE#OVERAGE®ISNOT AVAILABLEONLINEFOR5NI#ARE 3MALL'ROUP0LEASEMAILOR FAXTHE'ROUP#HANGE&ORM TOTHE5NI#AREMEMBERSHIP DEPARTMENT #ANCEL#OVERAGE /NTHE%MPLOYEE$EPENDENT$ETAILSPAGE¹NDTHE#ANCEL#OVERAGE®BUTTONANDCLICKIT 4HE#ANCEL#OVERAGEPAGEAPPEARS +EYINTHECANCELLATION EFFECTIVEDATEHERE #LICKTHEDROPDOWNMENU UNDER#ANCELLATION2EASON® ANDCHOOSEAREASON "ESURETOCLICKTHEBOX NEXTTOTHEAFFECTEDEMPLOYEE ANDORDEPENDENTBENE¹TS 2EENROLL &ROMTHE%MPLOYEE$EPENDENT$ETAILSPAGEYOUCANALSOREENROLLANEMPLOYEE4OREENROLL AMEMBERWHOSECOVERAGEHASCANCELLEDENTERTHESIGNATUREDATETHEHIREDATEANDCON¹RM THEEMPLOYEE°SGROUPNUMBER"ESURETOCLICKTHE)NCLUDE$EPENDENT®CHECKBOXFOREACH MEMBERTOBEREENROLLED7HENYOUARE¹NISHEDCLICK#ONTINUE®3ELECTTHECOVERAGEFROM THEDROPDOWNMENUANDCLICK#ONTINUE®#OMPLETETHE!SSIGN#OVERAGEAND/THER#OVERAGE SCREENSANDCLICK3UBMIT®0LEASEREFERTOTHE%NROLLMENT3ECTIONFORDETAILS .OTE4HESIGNATUREDATEISTHEDATETHATTHEEMPLOYEESIGNEDTHEAPPLICATION)TCANNOTNOTBEOVER DAYSFROMTHEDATEOFHIREORREHIREDATE %DIT0ERSONAL)NFORMATION 3IMPLYCLICKTHEBUTTONON THE%MPLOYEE$EPENDENT $ETAILSPAGETOACCESSTHE OPTIONTOCHANGEEMPLOYEE SUBSCRIBERANDDEPENDENT PERSONALINFORMATIONSUCH ASADDRESSPHONENUMBER ETC .OTE"ESURETOVERIFYYOUR CHANGESBEFORESUBMITTINGTHE NEWINFORMATION 2EQUEST)$#ARD 3IMPLYCLICKTHE2EQUEST )$#ARDS®BUTTONONTHE %MPLOYEE$EPENDENT $ETAILSPAGETOACCESS THISSCREENANDORDER)$ CARDSFORAMEMBER #HECKTHE)$#ARD BOX )NDICATEFORWHICH PRODUCTSAN)$#ARD ISNEEDED #HOOSETHEADDRESSTO WHICHYOUWOULDLIKE THE)$#ARDMAILED 4IP &ORALLCLAIMSOTHERTHAN3HORT4ERM$ISABILITYONCEYOUHAVE COMPLETEDYOURONLINEENTRIESYOUWILLBEABLETOPRINTTHECLAIMS FORMFORSIGNATUREANDCOMPLETION ,IFEAND$ISABILITY 4OINITIATEACLAIMORTOVIEWACLAIM°SSTATUS CLICKTHE,IFEAND$ISABILITY®BUTTONONTHE %MPLOYEE$EPENDENT$ETAILSPAGE )NITIATEA#LAIM #LICKTHE)NITIATE,IFE$ISABILITY #LAIM®LINKONTHE#LAIMS4OOLSPAGE ,ISTEDONTHENEXTPAGEARESEVERAL DIFFERENTKINDSOFCLAIMSYOUCANINITIATE )NITIATE#LAIM 9OUCANINITIATEALIFEANDORDISABILITY CLAIMFORYOUREMPLOYEESHERE&ILLIN THEREQUIREDINFORMATIONANDSELECTA CLAIMATTHEBOTTOM ,IFE#LAIMS ,IFEOR$EPENDENT,IFE !CCELERATED$EATH!CCIDENTAL$EATH ,IFE«7AIVEROF0REMIUM $ISABILITY#LAIMS 3HORT4ERM$ISABILITY ,ONG4ERM$ISABILITY ,OSSOF3IGHT$ISMEMBERMENT /NCEYOUHAVECOMPLETEDYOUR ONLINEENTRIESYOUWILLBEABLETO PRINTTHECLAIMSFORMFORSIGNATURE ANDCOMPLETION 'ROUP&UNCTION %MPLOYER$ETAILS 2EVIEWPREFERENCES ANDGENERALGROUP INFORMATIONHERE "ILLING 4HISTABALLOWSYOUTOVIEW SUMMARYINFORMATION FORALLOPENINVOICES)N ADDITIONTHISFUNCTIONALITY PROVIDESDETAILSONMONTHLY ACTIVITYINVOICENUMBER ANDTOTALAMOUNTDUE 2EPORTS 9OUCANUSETHISTABTO VIEW%MPLOYEE2OSTERS GENERATE!CTIVITY2EPORTS ANDHELPEMPLOYEES¹ND PHYSICIANSUSINGOUR ONLINE0ROVIDER$IRECTORY 0RO¹LE 5SETHISTABTOCHANGE YOUREMAILADDRESS PASSWORDANDORYOUR SECRETQUESTION 0ENDING!CTIVITY This example shows how your pending activity folder might look. #LICKING$ELETE®ONTHISSCREEN ONLYREMOVESTHEACTIONFROM 0ENDING!CTIVITYITDOESNOTCANCEL THESUBSCRIBER°SCOVERAGE#ANCEL #OVERAGECANBEACCESSEDFROMTHE %MPLOYEE$EPENDENT$ETAILSPAGE .OTE3UBSCRIBERINFOCANNOTBE ACCESSEDIFTHATSUBSCRIBERHASWORK PENDINGIN0ENDING!CTIVITY4O ENSUREFULLACCESSTOALLSUBSCRIBER INFOPLEASEKEEPPENDINGACTIVITYUP TODATEANDTOAMINIMUM 'ROUP"ILLING 4IP "ILLING%NTITIESALSOPROVIDESACCESSTOINVOICESANDTHEIRDETAILS 'ROUP"ILLING4RANSACTION3ELECTION 3ELECTTHEGROUPNUMBERFROMTHE "ILLING%NTITIESPAGE"ILLINGHOMEPAGE TOACCESSANUMBEROFTRANSACTIONSONTHE /PEN)NVOICESPAGE )NVOICES #LICKONANINVOICENUMBERTOVIEWDETAILS OFTHEINVOICE 5SINGTHELINKSONTHELEFTSIDEOFTHE SCREENYOUCANPAYYOURBILLSONLINE SCHEDULEPAYMENTSVIEWPASTINVOICES ANDMORE 9OUCANALSOACCESSSOMEOFTHEABOVE FUNCTIONSUSINGTHEBUTTONSONTHESCREEN )NVOICE$ETAILS !FTERSELECTINGANINVOICENUMBER TOREVIEWANUMBEROFOPTIONSARE AVAILABLE4HISSCREENDISPLAYSYOUR CURRENTINVOICESANDTHETOTALAMOUNT DUE!LLTHEINFORMATIONONTHISPAGE APPEARSONYOURSTATEMENT )NVOICE-EMBERSHIP$ETAILS (EREYOUCANVIEWEACH EMPLOYEEANDDEPENDENT WITHINYOURGROUP 4OVIEWANYBILLEDADJUSTMENTS FORYOURGROUPMADEBY 5NI#ARECLICKTHE"ILLED !DJUSTMENTS®LINK 4IP 9OUHAVETHEOPTIONTOPAYONLINEFROMALMOSTANYSCREENIN"ILLING ,OOKFORAGREENBUTTONTHATSAYS0AY/NLINE.OW® 0AY/NLINE %MPLOYER!CCESSOFFERSYOUTHE CONVENIENCEANDºEXIBILITYOFPAYING YOURMONTHLYBILLSONLINE9OUHAVE THEOPTIONTOPAYMULTIPLEINVOICESAT ONETIME %NTERTHEAMOUNTYOUWOULDLIKE TOPAYINTHE0AYMENT!MOUNT 3ELECTED®BOX #HOOSETOPAYUSINGASINGLE ACCOUNTORMULTIPLEACCOUNTS #LICK#ONTINUE® .OTE9OUARESTILLREQUIREDTOPAY ALLINVOICESINATIMELYMANNERIN ACCORDANCEWITHTHETERMSOFYOUR GROUPCONTRACT &REQUENTLY!SKED1UESTIONS Can there be more than one administrator at a group who can process eligibility on EmployerAccess? 9ES/NEADMINISTRATORMAYREGISTERONLINEPERGROUP)FADDITIONALADMINISTRATORSARE REQUIREDTHEYMUSTBEADDEDMANUALLYBYTHEGROUP°S5NI#AREREPRESENTATIVE%ACH ADMINISTRATORWILLCREATETHEIROWNUSER)$AND0).WITHTHEIRREPRESENTATIVE Can a group’s third-party administrator process the eligibility? 9ES7EREQUIREAWRITTENREQUESTFROMTHEGROUPIFTHEYUSETHESERVICESOF ATHIRDPARTYONTHEIRBEHALF5NI#AREWILLNEEDTOAPPROVETHEUSEOFTHIS THIRDPARTYADMINISTRATOR4HE)NTERNET%LIGIBILITY!GREEMENTANDTHE4HIRD0ARTY !GREEMENTWILLNEEDTOBESIGNEDBYTHEGROUPANDTHEADMINISTRATOR !N()0!!DESIGNATEDREPRESENTATIONFORMWILLALSOBEREQUIRED If the group has multiple subgroups, can the administrator process eligibility for all subgroups? 9ES5NI#ARE°SSYSTEMISDESIGNEDTOUSETHESUBGROUPNUMBERTODETERMINE WHATGROUPSWILLBEVIEWABLETOTHEGROUP 7HATISTHETURNAROUNDTIMEONCEAGROUPADMINISTRATORHASPROCESSEDACTIVITY THROUGH%MPLOYER!CCESS /NCETHEGROUPADMINISTRATORRECEIVESTHEMESSAGETHATTHEREQUESTEDACTIONWAS SUCCESSFULLYCOMPLETED®THEINFORMATIONISINTHE5NI#ARESYSTEMIMMEDIATELY Are groups required to submit membership forms (i.e., enrollment, change, etc.) once activities are processed through EmployerAccess? .O4HEGROUPISRESPONSIBLEFORMAINTAININGTHEELIGIBILITYDOCUMENTATION 4HISISNOTEDINTHE)NTERNET%LIGIBILITY!GREEMENTUNDER3ECTION)6 0ART!«%STABLISHMENTAND2ETENTIONOF-EMBERSHIP)NFORMATION Should I select “Schedule Payments” as an option if my group has a lot of monthly eligibility maintenance? .O0AY/NLINE.OW®ISPROBABLYAMORERELIABLEOPTIONTOAVOIDRISKINGTHE SCHEDULEDPAYMENTNOTBEINGENOUGHTOCOVERYOURMONTHLYPREMIUM Does UniCare have a minimum browser requirement? Yes, Internet Explorer 6.0 or higher. Does UniCare use passwords? Yes. A user ID and PIN are assigned for each of our customers as they register to use the website. 7HATISYOURENCRYPTIONPROCESS 5NI#AREUSESBITENCRYPTIONSTARTINGATTHELOGINPAGE4HISMEANSTHATNO USERNAMESORPASSWORDSPASSACROSSTHE)NTERNETINCLEARTEXT $OYOUUSE3ECURE3OCKET,AYER33, 9ESBIT33,CERTI¹CATESAREINSTALLEDONTHESERVERSUPPORTINGTHEWEBSITE ENSURINGANENCRYPTEDCHANNELISESTABLISHEDBETWEENACUSTOMER°SBROWSERAND OURWEBSITE4HEVENDORWEUSEIS6ERISIGN .OTE)FTHEMEMBER°SHEALTHPLANISINSUREDORHEALTHMAINTENANCEORGANIZATIONCOVERAGE THECOVERAGEISPROVIDEDBYONEOFTHEFOLLOWINGCOMPANIES5NI#ARE,IFE(EALTH)NSURANCE #OMPANY5NI#ARE(EALTH)NSURANCE#OMPANYOFTHE-IDWEST).AND),ONLY5NI#ARE (EALTH0LANSOFTHE-IDWEST)NC(-/IN).AND),ONLY5NI#ARE(EALTH)NSURANCE #OMPANYOF4EXAS48ONLYOR5NI#ARE(EALTH0LANSOF4EXAS)NC(-/IN48ONLY 2EGISTERED-ARKOF7ELL0OINT)NC
