Download user manual - AO Smith India

Water Heater
HSE-VAS-015 / HSE-VAS-025
Higher energy rating.
Longer warranties.
EXPERT COMPANY SERVICE
www.aosmithindia.com
A.
POWER
OF
O. SMITH
#
HOUR RESPONSE
DAY RESOLUTION
TIME FIX
SER CE
VI
Toll Free No.: 1800-103-2468 or
SMS us: +91 99410 32468 or
E-mail us: [email protected]
Monday to Friday: 9 am to 8 pm.
Saturday & Sunday: 9 am to 6 pm.
# For calls registered at A. O. Smith call centre before 4 pm only. Not available on public
holidays and under unavoidable circumstances. Available in select cities only.
User Guide
User Guide
Congratulations!
And welcome to the A. O. Smith family.
We would like to thank you for the trust you have shown in choosing an A. O. Smith water
heater. You can be sure it will live up to your expectations. Thousands of delighted users all
over the world trust A. O. Smith water heaters for their families. This user guide will introduce
you to your water heater. Follow the instructions carefully and look forward to enjoying long
years of trouble-free service.
A. O. Smith is a company known for its innovative technologies and energy-efficient solutions.
Ours are the only water heaters with the Blue Diamond® Glass Lining for the inner tank. This
cutting edge technology prevents sediment and scaling, fights corrosion and extends the life
of your water heater.
Our customer-centric approach manifests itself in many other ways too. If you need any
information or assistance with your water heater, just call us from any phone, anywhere in the
country to our Toll Free Customer Care No. 1800-103-2468.
Or
Factory Address:
A. O. Smith India Water Products Private Limited
(formerly known as A. O. Smith India Water Heating Private Limited)
Plot 300, Phase - II, KIADB Industrial Area, Harohalli, Kanakapura Taluk,
Ramanagara District, Karnataka – 562 112, India.
CIN: U31909KA2006PTC040282
About A. O. Smith
A. O. Smith India Water Products Private Limited was established in 2006. Since then, the
A. O. Smith team has conducted numerous focus group studies and spent endless research
hours determining what India wanted in a water heater. Backed by 75 years of proven
technological advances, A. O. Smith India has created a stylish design with features demanded
by the Indian consumer.
The A. O. Smith plant with manufacturing facilities spread over 76,000 sq. ft. is located on
20 acres, just outside Bengaluru, in the KIADB Industrial Area, Harohalli. The India operations
is the 16th A. O. Smith manufacturing facility worldwide. In 2013, additional 150,000 sq. ft.
was added in Bengaluru factory. A. O. Smith's India plant has extensive engineering and
technical resources and has the latest technologies incorporated. A. O. Smith is the first
manufacturer to invest in and produce glass lined water heaters in India.
Today, A. O. Smith Corporation is one of the largest water heater manufacturers in the world
and is a global leader in innovative technology and energy efficient solutions.
What's in the box?
Electric
Water Heater
User Guide
Safety Valve
Mounting
Accessories
Discharge Tube
Contents
Read Before Operation..........................................................
General ..................................................................................
Specifications ........................................................................
Key Features ..........................................................................
Safety Precautions.................................................................
Installation ...........................................................................
Connecting Safety Valve .......................................................
Connecting to Water Supply.................................................
Operation ..............................................................................
Temperature Setting..............................................................
Troubleshooting ....................................................................
Circuit Diagram ....................................................................
Warranty................................................................................
Jurisdiction ............................................................................
Expert Company Service .......................................................
Service and Maintenance .....................................................
1
2
3
5
6
6
8
9
11
13
15
15
16
17
17
19
Read Before Operation
On Receipt
It is our policy to promote safe delivery of all orders. This product shipment has been
thoroughly checked, packed and quality certified before leaving our factory.
Visible Loss or Damage
If any of the goods called for on the bill of lading or express receipt are damaged or the
quantity is short, do not accept them until the freight or express delivery agent makes an
appropriate notation on your freight bill or receipt.
Concealed Loss or Damage
When a shipment has been delivered to you in apparent good condition, but upon opening
the packaging if any loss or damage has taken place while in transit, inform the carrier's
agent / A. O. Smith representative immediately.
About this manual
This manual is a guide to good practice for operating and periodic maintenance of the
A. O. Smith HSE-VAS water heater.
Do not operate the water heater before reading the user manual.
Please follow instructions in this manual to ensure personal safety and proper operation of
this product. Always install, operate, inspect and maintain this product in accordance with
all applicable standards. Please store this user manual carefully for any future reference.
1
General
Safety
Your safety and the safety of your loved ones is paramount. There are several safety related
messages in this manual, which have been provided during various steps such as the
installation, operation and maintenance of your HSE-VAS water heater. These messages
point out potential hazards and also educate on how to reduce any potential risks. Please
always read and follow all safety messages as provided in this user manual.
This is the safety alert symbol. This symbol alerts you to potential hazards
that can hurt you and others. All safety messages will follow the safety
alert symbol with either the word “DANGER” or “WARNING”.
DANGER
WARNING
CAUTION
Indicates a potentially hazardous situation which, if not avoided, could
result in serious injury or death.
Indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injury or property damage.
WARNING
DO NOT use this water heater if any part is under water. Immediately contact a Qualified
Service Technician to inspect the water heater and contact A. O. Smith Service personnel to
replace any part of the control system which has been under water. Failure to follow this
instruction can result in property damage, serious injury, or death.
Important
These instructions have been written as a guide for the proper installation and operation of
your water heater. A. O. Smith will not accept any liability where these instructions have
not been followed. However, for your safety and to avoid damage caused by improper
installation, it is recommended that water heater must be installed by a Qualified Service
Technician.
Before proceeding with the installation instructions:
1.
Inspect the water heater and its component parts for possible damage. Do Not
install or attempt to repair any damaged component parts. If you detect any
damage in the water heater, please contact the Dealer from where the water
heater was purchased or call A. O. Smith Customer care.
2.
Verify that the voltage being supplied corresponds to that which is marked on the
water heater rating plate.
2
Specifications
Model
HSE-VAS-015
HSE-VAS-025
Volume [L]
15
25
Power [W]
2000
2000
Voltage/Frequency [V/Hz]
230~/50
230~/50
Actual Stdg. Loss [kWh/24h/45ºC diff.]
0.450
0.540
Reheating Time for 35ºC rise [in min.]
18
29
25-75±5
25-75±5
N/cm2
80
80
Water head (metres)
80
80
½ BSP
½ BSP
14
18
Temperature range [ºC]
Rated water pressure
Inlet/Outlet connections [inch]
Net Weight (kgs)
Dimensions
Model
A [mm]
HSE-VAS-015
510
HSE-VAS-025
516
B [mm]
C [mm]
D [mm]
339
100
134
395
100
155
E [mm]
181
187
Figure 1
∅B
E
A
C
D
Note: Image may vary from the actual product.
3
Figure 2
9
6
With Service Cover
Without Service Cover
13
1
12
10
2
3
4
11
14
7
8
Part
5
Description
1
Service Cover
2
Knob
3
Power indicator
4
Heating indicator
5
Cold water inlet pipe with diffuser
6
Blue Cap
7
Anode
8
Hot water outlet pipe
9
Red Cap
10
Thermostat
11
Heating Element
12
Thermal Cut-out
13
Installation Bracket
14
Support Board
4
Key Features
Blue Diamond® Glass Lining
Blue Diamond® technology increases the life of the inner tank. The lining is
stronger and more corrosion resistant than any other in the industry.
Glass Coated Heating Element
Scale and sediment build-up on the surface of the element can lead to premature failure. A. O. Smith Glass Coating helps to prevent scale formation and
extends the life of the heating element.
Anode Rod
The tank has an anode rod which has stainless steel core that is designed to
protect the tank from corrosive elements. The anode rod uses a special cathodic
action to fight these elements and thus prolong the life of the water heater.
Temperature Control Knob
The temperature control knob allows you to set the temperature precisely
between 25ºC to 75ºC.
Thermal Cutout
If the water temperature exceeds the highest preset level, the thermal cut-out
cuts off the power supply to assure safety.
Safety Valve
The safety valve is designed to automatically relieve pressure and discharge
water in case the pressure overshoots the preset limits.
Note: A. O. Smith reserves the right to amend or modify the specifications and features at any
time, as and when required without any prior notification.
5
Safety Precautions
During Installation
Do not install the water heater where there is
direct sunlight or rain. It is has to be installed
indoor only.
Do not install the water heater where water
splashes on the water heater.
Figure 4
Figure 3
Installation
Before installing, ensure that the following tools are available:
Tools Required
Figure 5
Adjustable
Wrench
Teflon Tape
Ruler
Bubble Level Indicator
Measuring Tape
6
Hammer
Drill Tool
Mounting the Water Heater
•
Before locating the position for
installation of the water heater, make sure
that there is sufficient clearance between
the ceiling and the side wall
•
Select a place to mount water heater
vertically, with water connection at the
bottom.
Figure 6
•
Water heater must be located within
3-1/2 ft. (approx.) from a grounded
230V electrical outlet.
•
Make sure that the wall can withstand
at least twice the weight of the water
heater when completely filled with
water.
Figure 7
3-1/2 ft.
Solid
Concrete
Wall
•
Use a drill bit with diameter of 10mm to
drill 2 holes at least 90mm deep in the
wall (Fig. 8 : Step 3). The two holes
should be aligned horizontally. The
horizontal distance between the 2 holes
should be 150mm. (Fig. 8 : Step 2)
Figure 8
1
False
Wall
•
Insert the Expansion Anchors into the
holes (Fig. 9 : Step 1).
•
Place the Hanging screws over the
expansion anchors and tighten the
Hanging Screws by rotating it till it gets
fixed steadily (Fig. 9 : Step 2).
Figure 9
1
150 mm
3
Expansion
Anchors
90 mm
Concrete
Wall
Concrete
Wall
Hole
Hole
2
Hanging
Screws
2
150 mm
Concrete
Wall
Drilling
Tool
7
•
Place the water heater on the Hanging Screws through the Installation Bracket. (Fig. 10)
Tug downwards on the water heater to ensure that the water heater is fixed steadily.
Figure 10
2
Wall
Water
Heater
1
Concrete
Wall
Water
Heater
3
Water
Wall
Heater
Connecting Safety Valve
Wrap the threaded part of the cold water
inlet pipe with Teflon tape.
Connect the Safety Valve to cold water inlet
pipe and rotate it in clockwise direction till
it get fixed.
Figure 11
Figure 12
8
Connect one end of the Discharge Tube to the Safety Valve and connect the other end to the
drain.
Figure 13
Connecting to Water Supply
•
Make necessary plumbing with reference
to the Installation Diagram. (Fig. 14)
•
A. O. Smith recommends Nylon/ Stainless
Steel (SS) braided hoses (Flexible Hoses)
having a minimum pressure rating of 8
Bar and hoses should be compatible for
hot water applications.
•
Blue Cap
**Safety Valve
Discharge Lever
Connect the cold water pipe to the inlet
[Blue Cap].
Discharge Tube
Red Cap
•
Connect the hot water pipe to the outlet
[Red Cap].
*Flexible Hose
•
Attach the Discharge Tube to Safety Valve
as shown in Installation Diagram. (Fig. 14)
Hot Water Tap
*Flexible Hose
Cold Water Tap
To Drain
Figure 14 Installation Diagram
*Flexible Hoses to be procured by the customer, not part of the standard product.
**Safety Valve comes included with the water heater.
9
CAUTION
•
Make sure a suitable teflon tape is used for all connections to prevent leakage.
•
Discharge tube should be installed downwards without any loops, folds or knots.
Ensure that the free end of the Discharge tube is placed over a suitable drain and
away from the users.
•
Discharge tube is provided to release the discharge from the water heater(through
the safety valve) in case excessive pressure is developed. The contents of the
discharge from the Safety valve may be hot and may cause burns to the users and
damage nearby objects if not properly routed to a drain.
•
It is recommended to operate the discharge lever in the safety valve on a regular
basis to ensure that there are no blockages and also to remove any lime deposits
that would have been formed inside the water heater.
•
Ensure that the water heater is in power OFF condition when the Discharge lever is
being operated. Ensure that the water is filled completely in the water heater before
switching it ON.
Use only Nylon/ Stainless Steel (SS) braided hoses (Flexible Hoses) having a minimum
pressure rating of 8 Bar and hoses should be compatible for hot water applications.
•
•
Failure to follow this instruction can result in property damage.
10
Operation
Filling the Water Heater
1. Open the hot water faucet to permit the
air to escape.
Figure 15
2. Open the cold water inlet valve fully,
filling the water heater and the piping.
3. Close the hot water faucet when water
flows.
4. Check all the connections to see if there is
any leakage. In case of a leakage, drain
the water completely, repair the leaking
joint and then refill the water heater.
CAUTION
•
This water heater should not be operated with insufficient amount of water. Failure to
do so may result in damage to the water heater and injuries to the user. This will also
make the warranty null and void.
•
Once the Mounting, Safety valve, Plumbing and Water filling is completed, then only the
power supply should be switched ON.
11
Electrical Connections
The power cord and plug are connected
with this water heater. Find a separate
socket for power plug and make sure the
socket is in firm contact with the plug.
Ensure that reliable earthing has been
done.
Figure 16
CAUTION
•
Connect the water heater using independent sockets, do not use any adapters. Use
multimeter to check whether the live line and neutral line are not reverse, to ensure
complete safety.
•
Before installing the water heater, confirm that the power of water heater matches electric
meter capacity and supply wire.
•
The water heater should be earthed reliably. It is prohibited to connect the earth wire to
neutral wire or faucet water pipe.
12
Temperature Setting
Switch on the water heater’s power supply.
The green indicator light glows.
Figure 17
Temperature setting
Turn the thermostat knob clockwise for the
device to commence heating and change the
set temperature. A red light will glow. [The
set temperature increases if the thermostat
knob is turned clockwise.] Temperature can
be set in the range of 25°C to 75°C.
Recommended to keep thermostat knob
notch position always in medium or above
level.
Power
indicator
Heating
indicator
Heating mode
Standby mode
When the actual temperature of the water
is less than the set temperature, it enters
into Heating mode. The Heating indicator
glows as shown in (Fig. 18)
After the water heater reaches set temperature,
it will enter into the Standby mode due to the
cut-off power and the Power indicator will glow
and Heating indicator switches off as shown in
(Fig. 19)
Figure 19
Figure 18
When the temperature of the water drops by 5°C from the set temperature due to usage of
water, the water heater again enters into heating mode.
13
Draining the Water Heater
Whenever the water heater is not used for an
extended period, unplug the unit and drain. If
it is below freezing temperature, you will
need to unplug the unit and drain it.
•
Switch off the electric supply to the water
heater.
•
Open the hot water faucet until the water
runs cool.
•
Close cold water supply.
•
Drain the water by lifting the Discharge
Lever of Safety Valve upwards. (Fig. 20)
Figure 20
Safety Valve Port
Discharge Lever
Discharge Tube
CAUTION
Please turn off the power supply to the water heater prior to draining the water heater.
14
Troubleshooting
The water heater may not operate as desired if used incorrectly or there is a minor cause,
even though the product has no fault. In these cases, check the following issues to solve
simple problems without the help from the Customer care centre. If the problem does not
solve after checking the following issues, call Customer care centre.
Problems
Power indicator and Heating
indicator does not glow.
Possible Cause(s)
Solution
No power supply to the Heater. Turn ON electrical switch.
No hot water.
Thermal Cut-out switch open.
Call Customer care centre.
No power supply to the Heater. Check the power socket.
Control circuit or internal
wiring error.
Call Customer care centre.
Water temperature is too high. Thermostat set is too high.
Water heats slowly.
Call Customer care centre.
Thermal Cut-out trips.
Call Customer care centre.
Heating Element is not
functioning.
Call Customer care centre.
Thermostat does not shut OFF. Thermostat is not functioning.
Call Customer care centre.
Improper calibration.
Call Customer care centre.
Piping connection leaks.
Connection not sealed.
Re-connect piping, using
Teflon tape. (Refer
Fig. 14)
Water leakage from product.
Leakage in tank or other parts.
Switch off power immediately
and Call Customer care centre.
Note: Call Customer care centre on 1800-103-2468
Circuit Diagram
Figure 21
Thermal cutout
Red
Green/Yellow
Thermostat
Red
Blue
Green light
Black
Blue
Brown
White
Red light
White
Black
15
Element
Warranty
Product Warranty
Your A. O. Smith water heater is warranted against defects
arising from faulty design, workmanship and materials for a
period of 24 months from the date of the invoice, subject to the
following conditions:
1. The customer will notify the Company promptly about
defects noticed and give the Company or its Authorised
service provider adequate opportunity to inspect, test and
remedy them, for which the customer will deposit the
goods, if necessary, with the Company's Office / Authorised
service provider along with the original invoice.
2. Special warranty from the date of purchase is only
applicable for the below mentioned components:
•
Tank
- 7 Years
•
Glass Coated Heating Element
- 2 + 1 Years*
•
Rest of the parts
- 2 Years
3. Inspection and Test Report of the Company's Office /
Authorised service provider will be treated as final and
binding under the warranty for determining the defects,
repairs / alterations required or carried out, or certifying
working of the goods thereafter.
7
Warranty
on tank
3
Extended
Warranty*
* Register your product with
the A. O. Smith Customer
Care Centre [1800-103-2468]
within 60 days of purchase
and you will get an extended
warranty on the element
[from 2 years to 3 years].
4. The Company or its Authorised service provider will be entitled to retain any defective
part replaced under the warranty.
5. The Company's liability under the warranty will be limited only to defects which occur
under conditions of proper installation, normal operation and under proper use. It
excludes defects occurring because of abuse, faulty care or maintenance and repairs /
alterations to product or the parts by unauthorised person.
6. The water heater should not be operated without water inside the tank. This will make
the warranty null and void.
7. In case of dry heating (water heater operated without water inside the tank), if the
water heater or any component of the water heater is damaged, then it will be repaired /
changed on a chargeable basis. After any repair or part replacement in the water heater,
the basic warranty continues as per the actual date of purchase.
8. Components subject to wear, such as Anode, are not covered under this warranty.
9. The customer will have no claim under this warranty in respect of any personal injury,
damage or property or consequential damages, or for utilisation of the goods not in
accordance with the user guide.
16
General Terms of Warranty
1.
2.
3.
4.
The “goods” shall mean the goods described in the purchase agreement.
“The customer” shall mean the original purchaser under the purchase agreement.
“The Company” shall mean A. O. Smith India Water Products Private Limited.
The “Purchase Agreement” shall mean the General Terms and Conditions of Sale agreed
upon by the customer and the Company as printed on the Invoice.
5. “Invoice” shall mean the Invoice issued for the Unit by the Company or Authorised
Dealer to the customer describing the goods and indicating, inter alia, the total
purchase price thereof, the name of the customer and the place where the goods are to
be installed.
6. “User Guide” shall mean the instructions for installation leaflet published by the
Company and delivered to the customer.
Note: Follow any one for registration of the Extended Warranty
•
Call our dedicated Customer Care Centre 1800-103-2468.
•
To register for the warranty details of your water heater
visit www.aosmithindia.com.
Post Warranty
1. The customer may be offered a yearly Service Contract at the prevailing Company rates
and terms.
2. In case the customer does not wish to enter the Service Contract, he has an option to
call our Customer Care Centre and get A. O. Smith water heater unit serviced on actual
basis i.e. by paying the Labour Cost and Spares needed to attend to that Service or
Complaint Call at the prevailing Company rates. Such service will be rendered by the
Company in towns or places where the Company has its Authorised service providers.
3. In case of product repair after warranty by Authorised service provider, all expenses of
transporting the goods to and from the Authorised service provider shall be borne by the
customer directly.
4. If, during such service, it is necessary for the Company or Authorised service provider to
replace or repair defective components or parts, the customer shall be required to pay
for the same as per the Company's prevailing price list.
Jurisdiction
The courts of competent jurisdiction at Bengaluru, Karnataka shall have exclusive jurisdiction
over all matters arising out of any disputes in relation to the product.
Expert Company Service - Power of 1
1. Different models has different service delivery levels.
2. Service level mentioned for particular models are applicable for Metros and A Class Cities
e.g. Delhi and NCR, Bengaluru, Hyderabad, Kolkata, Pune, Goa, Cochin, Chennai,
Chandigarh and Ahmedabad.
3. Service level deliverables are valid up to city municipal limit only.
4. Service level may differ in case of public holidays and unavoidable conditions due to
natural climate, any political and regional regulations.
5. Power of 1 valid service is applicable for calls registered at A. O. Smith call centre before
4 p.m. only.
17
Warranty Card
Customer Copy to be retained by the Customer
Invoice Number: ___________________________ Dated: _________________________
Unit Serial Number: __________________________________
Model: _________________________ Capacity: ______________________
Customer's Name and Address: ______________________________________________
___________________________________________________________________________
___________________________________________________________________________
Ph: _______________ Mobile: _____________________ E-mail: ___________________
Dealer’s Stamp and Signature
Warranty Card
Company Copy to be sent back to the Company
Invoice Number: ___________________________ Dated: _________________________
Unit Serial Number: __________________________________
Model: _________________________ Capacity: ______________________
Customer's Name and Address: ______________________________________________
___________________________________________________________________________
___________________________________________________________________________
Ph: _______________ Mobile: _____________________ E-mail: ___________________
Dealer’s Stamp and Signature
18
Service and Maintenance
For Service needs:
Please contact our A. O. Smith
Toll Free Number : 1800-103-2468
SMS us
: +91 99410 32468
E-mail us
: [email protected]
Registered Office
A. O. Smith India Water Products Private Limited
(formerly known as A. O. Smith India Water Heating Private Limited)
Plot 300, Phase - II, KIADB Industrial Area, Harohalli, Kanakapura Taluk,
Ramanagara District, Karnataka – 562 112, India.
• Toll Free No.: 1800-103-2468 • Website: www.aosmithindia.com
CIN: U31909KA2006PTC040282
19
Part No.:327189-000_R2 Date: 23-09-2014
Manufactured by A. O. Smith India Water Products Private Limited
(formerly known as A. O. Smith India Water Heating Private Limited)
Plot 300, Phase - II, KIADB Industrial Area, Harohalli, Kanakapura Taluk, Ramanagara District, Karnataka – 562 112, India.
Toll Free: 1800-103-2468 n Website: www.aosmithindia.com
CIN: U31909KA2006PTC040282