Download Installing SAP Applications on System i Models: An

Table 5-8 Abbreviations of the mySAP CRM key capabilities
Key capability: system landscape
Abbreviation
E-Commerce
򐂰 CRM E-Selling
򐂰 CRM E-Service
ESELL (E-Selling)
ESLR3 (E-Selling for R/3)
ESERV (E-Service)
Channel Management
򐂰 Channel Management
CHMGT
Field Applications
򐂰 CRM Field Sales
򐂰 CRM Field Service
FSALES
FSERV
Interaction Center
򐂰 Interaction Center WinClient
򐂰 Interaction Center WebClient
ICWIN
ICWEB
Service
򐂰 CRM Enterprise Service
򐂰 CRM Professional Service
EPSERV
PRSERV
Sales
򐂰 Account Management
򐂰 CRM Enterprise Sales
ACMGT
EPSALES
Marketing
򐂰 CRM Marketing Management
򐂰 CRM Trade Promotion Management
MKMGT
TPMGT
Table 5-9 and Table 5-10 on page 152 list the technical or software component you have to
install for a specific key capability (also known as business scenario).
Table 5-9 mySAP CRM key capability/software component matrix (M = mandatory/O = optional)
Technical/software component
Key capability/business scenario
ESELL
ESLR3
ESERV
CHMGT
FSALES
FSERV
ICWIN
CRM Server
M
M
M
M
M
M
CRM Add-on for Service Industries
O
O
O
O
O
O
R/3 Plug-in
O
O
O
O
O
O
O
SAP Web AS
M
M
M
M
JAVA 2 SDK, Standard Edition
(J2SE)
M
M
M
M
SAP BW
O
O
O
O
O
Business Package for mySAP CRM
O
O
O
O
O
SAP APO
LiveCache
O
O
O
O
O
SAP R/3
O
O
O
O
O
CRM Communication Station
M
O
CRM Mobile Client
M
O
Mobile Application Structure
M
O
150
M
O
An Overview of Installing SAP Applications on System i Models
O
O