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Download SVM Policies and Procedures Manual
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General Motors Special Vehicle Manufacturers Program Policy and Procedures Manual – 2015 CONTACT INFORMATION Mailing Address: GM Fleet & Commercial Operations 100 Renaissance Center P.O. Box 100 MC: 482-A20-B98 Detroit, Michigan 48265 Fax Number: 313-667-1159 Title / Vocation Manager – SVM/Alt Energy Manager – Bus / Ambulance/RV Commercial Account Manager SVM Administration SVM Administration Phone 313-665-1430 313-667-1136 313-667-1134 313-667-1125 Name Mark Karney Susan Jagoda Wendell Mitchem Robin Large GM Fleet & Commercial & Med Duty Service Support Phone: 800-353-3867 M-F 8 AM-6 PM EST Commercial / Fleet Incentives Prompt #1 Fleet Account Numbers (FAN) Prompt #2 Fleet Order Management Prompt #3 MD & Fleet Service & Warranty Prompt #4 E-mail Address [email protected] [email protected] [email protected] [email protected] [email protected] GM Dealer Business Center (DBC) Phone: 888-414-6322 Sales – Incentives, Invoices, COV’s Delivery Reporting Service – T-Claims**, Warranty, Vehicle Ordering / Shipping Status Prompt #1 Prompt #2 Prompt #3 Prompt #4 **New vehicle damage (inventory)/damage in transit, incomplete vehicle documents w/vin replacement vehicle labels Assembly Plant Quality Contacts: Wentzville John Oetting (Express / Savana) Flint Dan Kalvelage (Silverado / Sierra) Fort Wayne Ms. Cherry Weiland (Silverado / Sierra) [email protected] [email protected] [email protected] 636-327-2279 810-236-0931 260 249 6575 Help Desk Numbers: Chrome Data Solutions/Auto Book (Product no longer supported by GM) 866-294-5029 GM Help Desk 877-935-3389 Prompt 1 – Fleet Member Security ID’s and Passwords Prompt 2 – Global Connect and other Order Workbench (Functionality) 888-414-6322 GM Fleet and Commercial Operations Revision: 01 2015 5
