Download Service Manual _ACER Chicago V01

C7
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to :
http://gcsd.acer.com.tw/GCSD_Portal/
PRINTED IN TAIWAN
Revision History
Please refer to the table below for the updates made on the Chicago service guide.
Version
Date
Updates
V00
2012/5/10
First Release
V01
2012/5/22
Update repair flow and EUU/EUUs upgrade process
II
Copyright
Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness
for any particular purpose. Any Acer Incorporated software described in this manual is sold or
licensed "as is". Should the programs prove defective following their purchase, the buyer (and not
Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing,
repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Conventions
The following conventions are used in this manual:
SCREEN MESSAGES
Denotes actual messages that appear on
screen.
NOTE
Gives bits and pieces of additional
information related to the current topic.
WARNING
Alerts you to any damage that might
result from doing or not doing specific
actions.
CAUTION
Gives precautionary measures to avoid
possible hardware or software problems.
IMPORTANT
Reminds you to do specific actions
relevant to the accomplishment of
procedures.
1
Preface
Before using this information and the product it supports, please read the following general
information.
1. This Service Guide provides you with all technical information relating to the BASIC
CONFIGURATION decided for Acer's "global" product offering. To better fit local market
requirements and enhance product competitiveness, your regional office MAY have decided
to extend the functionality of a machine. These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the
responsible personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date
information available on your regional web or channel. If, for whatever reason, a part number
change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED
SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those
given in the FRU list of this printed Service Guide. You MUST use the list provided by your
regional Acer office to order FRU parts for repair and service of customer machines.
2
Table of Contents
SYSTEM SPECIFICATION .....................................................................................................................................5
FEATURES.................................................................................................................................................................5
SYSTEM BLOCK DIAGRAM .......................................................................................................................................7
YOUR ACER SMARTPHONE TOUR.............................................................................................................................8
VIEWS ......................................................................................................................................................................8
HARDWARE SPECIFICATIONS AND CONFIGURATIONS ..............................................................................................9
SOFTWARE UPGRADES ......................................................................................................................................12
SYSTEM REQUIREMENTS ........................................................................................................................................12
EUUs/EUU Tool Software Upgrades................................................................................................................12
SD Card Software Upgrades ............................................................................................................................32
MACHINE DISASSEMBLY AND REPLACEMENT ..........................................................................................34
DISASSEMBLY REQUIREMENT ................................................................................................................................34
Related Information..........................................................................................................................................34
GENERAL INFORMATION ........................................................................................................................................35
Pre-disassembly Instruction .............................................................................................................................35
Disassembly Process ........................................................................................................................................35
EXTERNAL MODULE DISASSEMBLY PROCESS.........................................................................................................36
External Modules Disassembly Flowchart .......................................................................................................36
Removing the Battery Cover.............................................................................................................................37
Removing the Battery........................................................................................................................................37
Removing the SIM Card....................................................................................................................................38
Removing the SD Card .....................................................................................................................................38
MAIN UNIT DISASSEMBLY PROCESS.......................................................................................................................39
Main Unit Disassembly Flowchart...................................................................................................................39
Removing the Spec Label..................................................................................................................................41
Removing the Power Key..................................................................................................................................42
Removing the Audio Jack..................................................................................................................................42
Removing the Flash PCB..................................................................................................................................43
Removing the RVR PCB....................................................................................................................................43
Removing the Vibrator......................................................................................................................................43
Removing the Speaker ......................................................................................................................................44
Removing the Bezels .........................................................................................................................................44
Removing the Volume Keys...............................................................................................................................44
Removing the Main Board ................................................................................................................................45
Removing the Sensor Rubber............................................................................................................................46
Removing the Camera Module .........................................................................................................................46
Removing the DSC Lens ...................................................................................................................................47
Removing the Receiver .....................................................................................................................................47
REPLACING INTERNAL MODULE COMPONENTS......................................................................................................48
Replacing the Receiver .....................................................................................................................................48
Replacing the Water Indication Label ..............................................................................................................49
Replacing the Camera Module .........................................................................................................................49
Replacing the Sensor Rubber............................................................................................................................49
Replacing the Main Board................................................................................................................................50
Replacing the Volume Key ................................................................................................................................51
Replacing the Bezels.........................................................................................................................................52
Replacing the RVR PCB ...................................................................................................................................52
Replacing the Flash PCB .................................................................................................................................53
Replacing the Speaker ......................................................................................................................................53
Replacing the Power Key .................................................................................................................................55
Replacing the DSC Lens ...................................................................................................................................58
Replacing the SIM Card ...................................................................................................................................58
Replacing the SD Card .....................................................................................................................................58
Replacing the Battery Cover.............................................................................................................................59
3
DIAGNOSTICS AND TROUBLESHOOTING.....................................................................................................60
WORK FLOW ........................................................................................................................................................60
RUN MMI TEST (DIAGNOSTICS TEST)....................................................................................................................62
Continue Test ....................................................................................................................................................62
Single Test.........................................................................................................................................................80
RF FUNCTION CHECK ............................................................................................................................................81
2G .....................................................................................................................................................................81
3G .....................................................................................................................................................................81
GPS...................................................................................................................................................................82
ACER 22 CODE S/N................................................................................................................................................83
DATA CLEAN ..........................................................................................................................................................84
Hot Key Reset ...................................................................................................................................................84
EXIT THE TEST PROGRAM ......................................................................................................................................86
SERIAL NUMBER DEFINITION...........................................................................................................................87
FRU (FIELD REPLACEABLE UNIT) LIST .........................................................................................................88
C7 SMARTPHONE EXPLODED DIAGRAM .................................................................................................................88
M310 SMARTPHONE SPARE PARTS LIST .................................................................................................................89
ONLINE SUPPORT INFORMATION ...................................................................................................................92
4
System Specification
Features
Operating System
Android Ice Cream Sandwich
Platform
MSM7227A-1-AA+PM8029+RTR6285A
Support Band
UMTS 900/2100(EU SKU)
GSM/GPRS/EDGE
900/1800/1900 (Tri-Band EGPRS)
Memory
8Gbit NAND Flash + 4Gbit Mobile DDR SDRAM
Wireless Network
HSDPA : DL 7.2Mbps / UL 384Kbps
UMTS
GPRS
EDGE
802.11 b/g/n, support WAPI in China SKU
WiFi
Touch Panel
Capacitive Multi-touch Panel
3.7” WVGA (800x480) 16M Color TFT-LCD
5MP AF camera with LED flashlight
Display
Camera
I/O Connector
Micro-USB, 3.5mm stereo audio jack
USB 2.0 High Speed
USB
Sensor
5
G Sensor
E-compass Sensor
Proximity Sensor
Ambient Light Sensor
Bluetooth
Bluetooth® 3.0 HS
FM Radio
Embedded in Qualcomm WCN2243
Embedded in Qualcomm RTR6285A
1300mAH
GPS
Battery
Accessory
Travel Charger
3.5mm Stereo Headset
Micro USB data cable
6
System Block Diagram
C7 uses Qualcomm GPRS/GSM and WCDMA BB chipset includes MSM7227A-1-AA and PM8029.
It supports radio interface for GSM/EDGE 900/1800/1900 and UMTS band support variant: EU
900/2100. For data service, it supports GPRS and WCDMA. For voice service, it supports full-rate,
half-rate and AMR (all rates). It also supports data encryption algorithm for GSM network
operation.
Following shows the block diagram
7
Your Acer Smartphone Tour
Views
No.
1
2
3
4
5
6
7
Item
Power button
Phone speaker
Touchscreen
Home button
Search button
Back button
Menu button
No.
8
9
10
11
12
13
14
Item
3.5 mm headphone jack
Volume up/down button
Camera
Flash
Handsfree speaker
Micro USB connector
Microphone
8
Hardware Specifications and Configurations
Base Band
Item
Module
Interface
Specification
Processor: MSM7227A-1-AA (ARM CORTEX A5 1 GHz)
PMIC: PM8029
UMTS 900/2100(EU SKU)
GSM/GPRS/EDGE: 900/1800/1900 (Tri-Band EGPRS)
LCD
Item
Screen Size (inch)
Driving Type
Display Mode
Display Resolution (dot)
Active Area (mm)
Viewing Angle
Contrast Ratio
Driver IC
Light Source
Interface
LCM Size (mm)
Specification
3.7”
IPS w/ a-Si TFT active matrix
Transmissive
480 x RGB x 800
48.24 x 80.4
80/80/80/80
800
HX8363A
8 white LEDs in series
MIPI 24-bits
53.94(W) x 90.6(L) x 1.755(T)
Touch Panel
Item
Module Type
Module Material
Interface
Active Area (mm)
Window Visible Area(mm)
Sensing
Button
Specification
CTP
Glass Window/Film sensor Type
12C
48.24 x 80.4
49.24 x 81.4
4 points
4
USB
Item
USB IF
Data rate
Clock source
Compliant spec.
Specification
High-speed USB interface
(fully integrated PHY on the MSM device)
Support low-speed (1.5 Mbps), full-speed (12 Mbps) and high-speed
(480 Mbps)
19.2MHz TCXO (system clock)
USB2.0
9
Camera
Item
Type/Size
Active Array Size
Scan Mode
Socket
Max Frame Rates (fps)
F-no.
Field of View (Diagonal)
Focus Range
Specification
1/4” 5M CMOS image sensor (MT9P017_A-5140)
2592 x 1944
Progressive
SMK CLE9132-8701F
2592x1944 : 15fps
1920x1080 : 15fps (100% FOV)
1280x720 : 30fps (binning)
640x480 : 60fps
2.8
67.6°
10cm~∞
GPS
Item
Input frequency
Average Hot Start TTFF
Average Cold Start TTFF
Tracking Rate
Sensitivity-Cold Start
Min.
1575.4
Typ.
1575.42
1
35
1
-145
-160
Max
1576.44
Unit
MHz
Sec.
Sec.
Hz
dBm
dBm
Sensitivity-Tracking
Horizontal Accuracy in Open Sky
Search Channels/# Satellites
Tracked
3
Conditions
Open Sky signal
3D fix mode
1. 2D fix mode
2. At least 1 position fix
in 30sec.
m
30/16
50%CEP ,1-2 day age
WLAN
Item
Module
Type
Features
Specification
Qualcomm Atheros AR6003G-BC2B
802.11 b/g/n, support WAPI in China SKU
Single-band 2.4GHz 802.11b/g/n
Lowest power consumption in the industry with near zero in
idle/standby modes, extending battery life
Integrated on-chip processor to minimize the loading on host
processor.
Bluetooth
Item
Module
Type
Band
Specification
Qualcomm WCN2243
Bluetooth® 3.0 HS
2402-2480MHz band
FM Radio
Item
Module
Frequency
Specification
Embedded in Qualcomm WCN2243
76 to 108 MHz with 50 kHz channel spacing.
Features
Radio data system for Europe (RDS)/radio broadcast data system
for USA (RBDS)
Autonomous search, automatic seek, and manual tuning
10
Microphone
Item
Sensitivity
Impedance
SNR (A curve)
Dimension
Directional Characteristic
Consumption
Operating Voltage
Specification
-38 ± 3 dBV/Pa at 1kHz
Max. 400 ohm at 1kHz
Nom. 62 dB(A) at 1kHz
1.1mm(H)x3.76mm(L)x3.0mm(W) ±0.1mm
Omni-directional
Max. 250µA across 1.5 to 3.6 volts
DC Min. 1.5V to DC Max. 3.6V
Receiver
Item
Rated Impedance Z
Voice Coil Resistance R
Resonance Frequency
Measured char. Sensitivity
Specification
32Ω
28.8Ω± 10 %
350 Hz ± 15 % (measured @5mW)
85 ± 2 dB (at 5mw in 1cm )
Loud Speaker
Item
Rated Impedance
Voice coil resistance R
Rated Noise Power
Short Term Maximum
Power
Characteristic Sensitivity
Resonance frequency
Specification
8 ohm
7.4Ω ± 10%
0.5 Watts (in free air)
1.0 Watts (in free air)
73 ± 2dB average from 2kHz to 5kH (1W in 1m)
800±7.5%Hz (free air)
Battery
Item
Specification
Nominal Capacity
1300mAh minimum (0.2C)
Nominal Voltage
Charging Method
3.7V
CC-CV
Standard Charge: 0.2C
Quick Charge: 1.0C
10KΩ ± 1%
Charge: 4.2V ± 1%, 0~50℃, 85% RH max
Discharge: -20~60℃, 90% RH max
Charge
Thermistor
Operating Temperature
Condition
When discharged at
260mA (0.2C) to 3.0V
after 1.0C charge at 25℃
25℃± 2℃
0~50℃
25℃
11
Software Upgrades
System Requirements
1.
You will need a PC/NB with Windows XP 32-bit (Service Pack 2 or above), Windows Vista or
Windows 7
2.
Ensure the battery level is more than 30%
3.
Ensure your PC has larger than 2GB space under C:/
EUUs/EUU Tool Software Upgrades
EUU
EUUs
Cross SKU
Downgrade
Clean User Data
X
V
X
V
X
V
12
EUUs Tool
NOTED:
EUUs tool will ERASE all user personal information (including contacts stored in phone) and
any programs you have installed. Please back up all necessary data to a PC before updating.
EUUs tool will do both upgrade and downgrade process, and will not have the limitation on
cross SKU upgrade or downgrade.
1.
Turn ON the phone and connect it to PC/NB with USB cable. (The installation might fail if you have
not turned on the phone and connect it to PC.)
2.
Double click the .exe file to start the installation process. If it pop out a warning window, just click
continue.
Click install, and wait for the installation finish.
13
If there is no Android PC Driver in your computer,
the system will pop out the driver installation window to let you install the driver first.
Click “Next”
14
Click “Next”
Start installation
15
Select the third item. “No, not this time.”
Select “Install from a list or specific location”
16
Select “Include this location in search”,
And Click “Next” to continue..
Wait for installation.
17
Finish.
The previous steps will repeat about 3 times till all the driver has installed successfully.
18
3.
The welcome page will be shown as follow after you have finish the installation. Please click “Next”
4.
Please connect your device to PC/NB at this page. Follow the instruction shown on the page.
19
5.
After user has connected their phone and enable the “USB debugging” under OS, device SW
version will be read and displayed on UI. Once SW version has shown, the “Next” button will be
enabled, click “Next”.
6.
Upgrading process is running.
20
7.
When the process is completed, UI will indicate the process is successful, and user can remove the
device from PC/NB.
21
EUU Tool
NOTED:
EUU tool will NOT erase users’ personal information (including contacts stored in phone) and
any programs you have installed.
EUU tool will only accept the same SW version or later SW version upgrade process, and will
have the limitation on cross SKU upgrade.
1.
Turn ON the phone and connect it to PC/NB with USB cable. (The installation might fail if you have
not turned on the phone and connect it to PC.)
2.
Double click the .exe file to start the installation process. If it pop out a warning window, just click
continue.
Click install, and wait for the installation finish.
22
If there is no Android PC Driver in your computer,
the system will pop out the driver installation window to let you install the driver first.
Click “Next”
23
Click “Next”
Start installation
24
Select the third item. “No, not this time.”
Select “Install from a list or specific location”
25
Select “Include this location in search”,
and Click “Next” to continue.
Wait for installation.
26
Finish.
The previous steps will repeat about 3 times till all the driver has installed successfully.
27
3.
The welcome page will be shown as follow after finish the installation. Please click “Next”
4.
Please connect your device to PC/NB at this page. Follow the instruction shown on the page.
28
5.
After user has connected their phone and enable the “USB debugging” under OS, device SW
version will be read and displayed on UI. Once SW version has shown, the “Next” button will be
enabled, click “Next”.
29
6.
EUU tool will check SKU and it only supports upgrade, can’t downgrade
甲、 Unmatched SKU:
乙、 Lower SW ersion :
30
7.
Upgrading process is running.
8.
When the process is completed, UI will indicate the process is successful, and user can remove the
device from PC/NB.
31
SD Card Software Upgrades
NOTED:
甲、 SD Card DL can do both downgrade and upgrade process
乙、 SD Card DL can do both clean and keep users’ data base on your selection.
1.
Open your SW image folder, and rename the OTA package to update_acer.zip
Example:
Before: Acer_E330_AV041.RV00RB00_AV041.RV17RB01_WW_GEN1.zip
After: update_acer.zip
*RV17RB01, 17 and 01 are version name, so it will change base on your SW version.
** RV99RB99 is RD debug version, DO NOT use this one for the SD Card download process.
2.
After rename the OTA package to update_acer.zip, copy it into SD root folder.
3.
Make sure your SD card with OTA package have already inserted the phone before start the
process.
32
4.
5.
Follow the following steps to enter the SD card D/L mode:
Turn OFF phone.
Press volume up and volume down, then press power key together.
The phone will vibrate, and you will see the UI below:
Press Volume key to choose the function you want, and press power key to select.
Select “SD Download mode” to upgrade the SW and WITHOUT ERASE the user data
Select “SD Download with factory reset” to upgrade the SW and ERASE the user data.
6.
Device will reboot automatically after the upgrade process is finish.
33
Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble and reassemble the
smartphone for maintenance and troubleshooting.
IMPORTANT: The use of metal tools during disassembly may damage the casing. Use plastic tools
where possible.
IMPORTANT: Cover the work area with a clean, dry, lint-free cloth before placing the smartphone face
down
Disassembly Requirement
To disassemble the smartphone, you need the following tools:
• Wrist grounding strap and conductive mat to prevent electrostatic discharge
• A clean, dry, lint free cloth to prevent damage to the LCD during disassembly
• Plastic pry less than or equal to 0.96 mm thickness
• Tweezers (plastic and metal)
NOTE: The screws for the different components vary in size. During the disassembly process, group
the screws with the corresponding components to avoid mismatch when putting back the
components.
Related Information
The product previews seen in the disassembly procedures may not represent the final product color
or configuration.
34
General Information
Pre-disassembly Instruction
IMPORTANT: Before proceeding with the disassembly procedure, make sure that you do the
following:
1. Turn off the power to the system.
2. Unplug the USB adapter and all other cables from the system.
3. Cover the work area with a clean, dry, lint-free cloth to protect the LCD panel.
4. Place the system on a flat, stable surface.
Disassembly Process
The disassembly process is divided into the following sections:
• External components disassembly
• Main unit disassembly
The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly
sequence. Observe the order of the sequence to avoid damage to any of the hardware components.
Main Screw List
Screw
SCRW M T5 M1.6*4L(3/.7)B-NI
Quantity
7
Part Number
8F.00T94.4R0
Disassembly Tools
1
2
3
5
4
1.
2.
3.
4.
5.
Plastic tweezers (contact lens tweezers)
A screw driver (T5)
Metal tweezers
*Camera JIG (Same as A5)
Lifter
* Qisda P/N for Camera JIG: CS.5D1K4.CAM
35
External Module Disassembly Process
External Modules Disassembly Flowchart
Turn off the
device
Disconnect
USB and all
other cables
Remove
Battery Cover
Remove
Battery
Remove
SIM Card
Remove
SD Card
36
Removing the Battery Cover
1.
Open the battery cover.
Removing the Battery
1.
Insert a thumb into the battery cutout as shown and lift the battery out of the battery bay
37
Removing the SIM Card
1.
Use your fingers to slide out the SIM card
Removing the SD Card
1.
Use your fingers to slide out the SD card
38
Main Unit Disassembly Process
Main Unit Disassembly Flowchart
Cover the keys with
protect film
Remove the
Rear Case
Remove
the Audio
Jack
Remove
the Flash
PCB
Remove
the RVR
PCB
Remove the
Power key
Remove
the
Vibrator
Remove
the
Speaker
Remove
the Bezel
Remove the
Volume key
Remove the Main Board
from front case
Remove the
Sensor Rubber
Remove the
Camera Module
Front Case
Remove the
Receiver
39
Before Start
1.
Cover all of the keys with protect film to make sure they won’t fall off during disassembly. Keys
including volume key and power key.
2.
Make sure the warranty seal label and water indication label are well located as follow
Water Indication Label
Warranty Seal Label
40
Removing the Spec Label
1.
Remove the upper part (the area above dash line) of spec label.
Dash
line
2.
Unscrew the six screws
3.
Insert the “Lifter” into the gap between the front case and the rear case at the top and side.
41
4.
Bend the rear case upward to disengage the hooks,
Removing the Power Key
1.
Remove the protect film and use plastic tweezers to take out the power key
Removing the Audio Jack
1.
Use plastic tweezers to release the 3.5mm 4P Audio Jack.
42
Removing the Flash PCB
1.
Use Use your fingers or plastic tweezer to separate the Flash PCB from the rear case
Removing the RVR PCB
1.
Use your fingers to separate the RVR PCB from the rear case.
Removing the Vibrator
1.
Use plastic tweezers to take out the vibrator
43
Removing the Speaker
1.
Use plastic tweezers to release the speaker.
Removing the Bezels
1.
2.
Bezel cannot be reuse after removed, please don’t remove the bezel if it is not damage.
Use the metal tweezer to remove the top bezel.
3.
Use metal tweezer to remove the bottom bezel.
Removing the Volume Keys
1.
Remove the protect film and use take out the volume key
44
Removing the Main Board
1.
Use your fingers to unlock two B to B connector
2.
Insert the tweezers into the gap between the front case and the main board at the left side, and
bend the main board upward to disengage the hooks, and use your fingers to separate the main
board from the front case.
45
Removing the Sensor Rubber
1.
Use your fingers to take off the sensor rubber from the main board
Removing the Camera Module
1.
Use Camera JIG to separate the 5M Camera from the main board.
46
Removing the DSC Lens
1.
Use plastic tweezers to take out the DSC lens.
Removing the Receiver
1.
Use plastic tweezers to take out the receiver
47
Replacing Internal Module Components
Replacing the Receiver
1.
Case 1: If you have a brand new TP module (TP module has included the upper case),
remember to clean the old receiver mesh, and take off the release paper on upper case first
before replace the receiver. Align the receiver with upper surface
2.
Case 2: If you have a brand new receiver remember to clear the mesh on the upper case before
put the new receiver on the case. Take off the release paper on the new receiver and attach the
new receiver on the original upper case.
3.
Case 3: If you have both new receiver and TP module, both of them will have the mesh,
adhesive and release paper with them, please clear the mesh, adhesive and release paper in
one of them before assembly the receiver on the TP module.
48
Replacing the Water Indication Label
1.
Attached a water indication label on Main board between two switches if needed.
Replacing the Camera Module
1.
Assemble the camera into the socket connector on the main PCB, make sure that it is assemble
in right direction.
Replacing the Sensor Rubber
1.
Assemble the sensor rubber onto the main board. The foolproof pin should be at the upper right
corner.
49
Replacing the Main Board
1.
Assemble the main PCB with the front case. Put the bottom of the main PCB into the hole, and
then lock the main PCB with two hooks on the front case
2.
Lock the two BTB connectors onto the main PCB.
50
Replacing the Volume Key
1.
Assemble the volume key with the front case. Put the volume key onto the front case.
2.
Covers the key with protect film to make sure it won’t fall off during assembly.
51
Replacing the Bezels
1.
2.
Rear case does not included top and bottom bezels, remember to order the new bezel together
when you have ordered the new rear case.
Release top bezel’s white release paper on the new rear case.
3.
Take a new top bezel and use your finger to attach it carefully on the rear case.
4.
Release bottom bezel’s white release paper on the new rear case.
5.
Take a new bottom bezel and use your finger to attach it carefully on the rear case.
Replacing the RVR PCB
1.
Assemble the RVR PCB onto the rear case with one locating pin.
52
Replacing the Flash PCB
1.
Assemble the Flash PCB onto the rear case with two locating pin
Replacing the Audio Jack
1.
Assemble the 3.5mm 4P Audio Jack onto the rear case. Press the top side down first.
Replacing the Speaker
1.
Case 1: If you have a brand new rear case and wants to replace an old speaker on the new rear
case. Please remember to clean the cushion on the old speaker first and take out the white
release paper on the rear case before replace the speaker.
Make sure the pin is in the right side.
53
2.
Case 2: If you have a brand new speaker, and want to put this new speaker on an old rear case,
please clean cushion on the old rear case first before assemble the new speaker on the rear
case. Make sure the pin is in the right side.
3.
Case 3: If you have both new SPK and TP module, both of them will have the cushion, adhesive
and release paper with them, please clear the cushion, adhesive and release paper in one of
them before assembly the SPK on the TP module.
54
Replacing the Vibrator
1.
Assemble the vibrator onto the rear case.
Replacing the Power Key
1.
Assemble the power key with the front case. And covers the key with protect film to make sure it
won’t fall off during assembly
55
Replacing the Rear Case
1.
Assemble the rear case and front case. Click in the bottom end first, then the top.
2.
Press at the top, side and four corners; make sure all the hooks are properly hitched. Lock six
screws. The lock force should be set at 1.1± 0.1kgf/cm.
56
3.
Attach new warranty seal label and water indication label if needed.
Water Indication Label
Warranty Seal Label
4.
Attach new Spec label if needed
57
Replacing the DSC Lens
1.
Assemble the DSC lens with plastic tweezers, and use the hole on rear case as constrain. Press
it to make sure the lens is well stuck.
Replacing the SIM Card
1.
Insert SIM card into the phone.
Replacing the SD Card
1.
Insert SD card into the SD socket.
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Replacing the Battery
1.
Assemble battery into battery tank.
Replacing the Battery Cover
1.
Assemble the battery cover with the phone. Maker sure all the hooks are properly hitched.
59
Diagnostics and Troubleshooting
Work Flow
Key in *#*#303#*#*
Enter Service Center
Run Continue Test
or
Run Single Test
Pass
Check 2G/3G/GPS
Function
Fail
Fail
Check Failure
Symptom
Pass
Rework Process
(Change failure
components)
Change Acer 22
code S/N (optional)
Need Upgrade SW
Yes
*Download to latest Ship
SW Load
Reboot the Device
No
Turn off the Device
***Data Clean -Hot Key
**Device Reboot and
Data Clean
Automatically
(Volume up + Camera key +
Power key)
Finish
*For D/L process please refer to “Software Upgrade” section in this Service Guide .
** If you do not need to clean out user’s data, please choose SD D/L or EUU tool for D/L process.
*** Optional. Just Turn off or reboot the device if you don’t need to clean the user data.
Remember to reboot the device after the test; otherwise the device will not function normally.
If you are using Qisda E330 Service Tool to do the repair process, please remember to
Close Authorization after the process. (For more information please refer to E330 Service Tool
User Guide).
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Enter EM Mode and Service Center
1. Turn on the device and dial *#*#303#*#*
2. Enter Service Center Test Item
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Run MMI Test (Diagnostics Test)
Continue Test
Detail operation instructions
Select Continued Test to start the test
items of MMI Test.
Display
Before Start:
①. Please prepare a headset,
A2DP BT headset, NFC
cards, and a lamp as test
accessories.
②. Please make sure the
device battery is not full,
and plug in the USB cable
for charging in advance.
(Otherwise the charging
test will be fail
automatically)
③. Please insert SIM & SD
card in the device.
④. Please modify the WiFi
SSID as “Mobile-Wireless”
and security set at “Open”.
1. SIM Card Automatic Verification
2. E-compass Auto Verification
3. GaugeIC Voltage Auto Verification
4. GaugeIC Temperature Auto
Verification
5. USB Charging Auto Verification
6. Touch Panel Hardware Auto
Verification
7. Single Touch Verification
This is an automatic testing item, device will test
automatically and go on the the next test item.
This is an automatic testing item, device will test
automatically and go on the the next test item.
This is an automatic testing item, device will test
automatically and go on the the next test item.
This is an automatic testing item, device will test
automatically and go on the the next test item.
This is an automatic testing item, device will test
automatically and go on the the next test item.
This is an automatic testing item, device will test
automatically and go on the the next test item.
You can draw on the panel by using
fingers (up to 4 fingers) to see the
touch panel is work or not.
62
①.
You can “clear” it by
pressing “Clear” button
②.
If you want a pure panel,
please press menu key and
choose “Info Show/hidden
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③.
Press menu key and
choose “Send result” to
judge Pass or Fail.
8. Audio Verification
Please below the MIC that located at
the bottom of the phone and check the
voice from the loudspeaker.
Press “Pass” if you have heard the
voice comes from the loudspeaker,
otherwise, press “Fail”.
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9. Audio play music to Loudspeaker
Check the music has played from
loudspeaker.
Press “Pass” if you have heard the
music from the loudspeaker,
otherwise, press “Fail”.
10. Audio play music to Receiver
Check the music has played from
receiver.
Press “Pass” if you have heard the
music from the receiver, otherwise,
press “Fail”.
11. Headset Detect Verification
Please do not plug in the headset
before this test.
The test will pass automatically after
plug in the headset. If the dialog still
appears after plug in the headset,
please press “Fail” to exit this test
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12. Headset Verification
Keep the headset attached; blow the
headset MIC to check the sound can
be heard from the headset receiver.
Press “Pass” if you can hear the
sound you blow comes from the
headset receiver, otherwise, press
‘Fail”.
13. Headset KEY Verification
Keep the headset attached; press the
key on the headset, the test will pass
automatically after that.
If the dialog still appears after you
have pressed the key on the headset,
please press “Fail” to go on to the next
test.
14. Audio play music to Headset
Verification
Keep the headset attached; check to
see if you have heard the music from
the headset receiver.
Press “Pass” if you have heard the
music, otherwise, press “Fail”.
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15. FM Radio Verification
Keep the headset attached; Long
press the number (87.9) to change the
frequency to your local radio station,
so you hear it.
Press menu key and choose “Send
result” to judge “Pass” if you can hear
the sound of the radio station,
otherwise, press “Fail”.
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16. LED Verification
To Check if the capkeys that located
at the bottom of the panel has
blinking.
Press “Pass” if the capkey’ light has
blanking, otherwise, press “Fail”.
17. Vibrator Verification
Check to see is the device vibrating or
not.
Press “Pass” if the device is vibrating,
otherwise, press “Fail”.
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18. KEY Verification
①.
②.
Press Volume up key and
make sure the “Volume up”
column has checked
Press Volume down key
and make sure the “Volume
down” column has
checked.
The test will pass automatically and
move to the next test item after both
volume key is workable, otherwise,
please press “Fail” to exit.
19. Cap Key Verification
Please press the capkeys follow by
the order that shown on the screen
and check the column has tagged
once you have press the
corresponding key.
The test will pass automatically and
move to the next test item after all the
keys has been pressed and tagged,
otherwise, press “Fail” to exit.
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20. SD Card Automatic Verification
This is an automatic testing item, device will test
automatically and go on the the next test item.
21. Camera Verification
Press the capture icon to take a
picture, the flash light will be on and
the device will auto focus the object
when you taking the picture, please
double check.
Press “Pass” if the camera has do the
auto focus and light on the flash light
and the picture looks fine, otherwise,
please press “Fail”.
22. LCD Verification
Tap the screen for next color frame,
and check whether there has bad
pixel(s) in each color frame.
Press “Pass” if every color frame are
prefect without any bad pixels,
otherwise, press “Fail”.
70
23. LCD Backlight Verification
Press OK to start the LCD backlight
verification.
71
①.
Brightest: Touch the
screen to see the first
backlight level, the
brightest. And tap screen
for next level.
②.
Normal: Check the
second backlight level,
the normal. And tap
screen for next level
③.
Darkest: Check the third
backlight level, the
darkest. And tap screen
for send result
72
Press “Pass” if the screen has
correctly show three different backlight
level, otherwise, press “Fail”.
24. WIFI Verification
Make sure you have already set up
the WIFI AP correctly before start the
MMI Test.
Press start to start the WIFI
vertification.
The test will Pass automatically if the
device has detected the WIFI AP with
the SSID “Mobile-Wireless”.
The Test will Fail automatically if the
device cannot detect the correct WIFI
AP after 20 times of tried.
73
25. Bluetooth Pairing and Audio
Verification
Make sure you have prepared an
A2DP BT headset beside the device.
Press “start” to start the test.
74
①.
Press “Scan for device”,
the phone will scan the
entire BT device around
you.
②.
After see your A2DP BT
headset appear in the
list, touch it to pair.
75
③.
Wait a minute (depend
on BT earphone device),
make sure you can hear
music played from your
BT earphone when this
page is shown.
④.
Press “Pass” if you can
hear the music played
successfully, otherwise
press “Fail”
⑤.
If you cannot pair
successfully or cannot
find your BT earphone
device, press menu key
and select “Send result”,
and press “Fail” to exit
the test.
26. G-sensor Verification
This is auto G-sensor verification;
make sure the device is on the flat
surface, and press “OK” to start the
test.
It will go on to the next test item
automatically after the test.
76
27. P-sensor Verification
①.
②.
Please prepare a fixed lamp
before test, the requirement
of lamp should be1700 lux
fluorescent lamp or 23W
bright light
Put the device under the
lamp on the flat surface, and
do not cover the light sensor
of the device.
Press OK to start the test.
③.
Next is Cover test. Cover the
light sensor with you hand.
Press OK to start the test.
77
If Pass, the screen will shown “PASS”,
and please press “Exit” to exit and go
on to the next test item.
If Fail, the screen will shown “FAIL”,
please press “Exit” to exit and go on to
the next test item.
78
28. NFC Verification
Prepare 2 kinds of NFC read mode
card (Type 2 and Type 4).
①.
②.
Put your type 2 card right
under the battery cover of
device. if pass will enter
type 4 test automatically.
Put your type 4 card right
under the battery cover of
device.
If your device has detect all 2 type 2
and 4 NFC card, it will show the result
of all the MMI test automatically (this
is the last test item),
If your device has no response to your
NFC card, please press “Fail” for this
test item, and the device will show all
the MMI test result.
* Please remember to reboot the device after the test; otherwise the device will not
function normally.
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Single Test
Single test is to break down the continue test items separately. But there are one more extra item that
does not included in continue test, item 29, Current/Voltage.
* Please remember to reboot the device after the test; otherwise the device will not function normally.
Current/Voltage
This is for service center to know Current/Voltage information, Not really a test item. Exit this function by
pressing the menu icon of the cap key, select “Sent result”, and press “Pass” or “Fail”.
You can judge Pass or Fail by
looking at the gauge voltage
and temperature is in range or
not, and see the battery health
status.
80
RF Function Check
Exit the MMI test by pressing the back key and select RF Function Check.
This item is only for make sure the RF function is work or not, it is not the performance test.
2G
1.
2.
3.
4.
Press 2G
Wait for few seconds to let device detect the signal
The device will shown the RSSI value
To see if the RSSI value is in the range of ±10 of the golden sample
3G
1.
2.
3.
4.
Press 3G
Wait for few seconds to let device detect the signal
The device will shown the RSCP value
To see if the RSCP value is in the range of ±10 of the golden sample
81
GPS
Before start, please make sure” Settings\Location services\GPS satellites” be ticked
1.
2.
After finish setting the GPS satellites under OS setting, please enter *#*#303#*#* Service Center
test item and press GPS test under RF function check.
Select “CONFIGURATION”tab located at bottom of the screen.
3.
User can select
(1) Start State: Cold start/Warm start/Hot start (Default state is Cold start)
(2) Number of Fixes (Default value is 100)
4.
Select “SV STATUS” tab to start fix. Press “Start Fix”button to start GPS fix.
5.
(1) Please wait for fix. During the fix processing, the GPS satellite status will be updated in
SV STATUS tab.
(2) User can press “Stop Fix” button to stop fix
Press “POSITION” tab to see the TTFF value after the GPS has finish fix.
(1) Check TTFF value ( check the fix time is reasonable or not)
(2) TTFF in open sky
Cold Start ≦ 50 seconds
Warm Start ≦40 seconds
Hot Start ≦ 7 seconds
*The time for TTFF is for reference only.
82
Acer 22 Code S/N
You can change Acer 22 code SN if needed.
1.
2.
3.
4.
Login with password *#2237#
Type 22 digital
Press “Write”
Please reboot the device after writing the Acer 22 code to get effect.
83
Data Clean
Remember to clean all user’s data before shipping to new customer.
Item
Hot Key Reset
(Factory Reset)
Des.
Press following keys at the same time:
VolumeUp + VolumeDown + Power Key
till the device has vibrated.
SD Card D/L
Use SD Card D/L to erase all users’ data.
Re-Download
Connect the C7 with USB cable and PC,
and do the Download process through the
EUUs tools.
Memo
Turn OFF the device
before press the Hot Key
Please refer to Software
Upgrades Chapter in
this Service Guide
Please refer to Software
Upgrades Chapter in
this Service Guide
Hot Key Reset
1.
Turn OFF the device.
2.
Press following keys at the same time:
device has vibrated.
3. Device will enter Android EM Mode
VolumeUp + VolumeDown + Power Key till the
4. Slide down to “clean boot/factory reset” by
press the volume key, and press the power key to
confirm.
5. Choose “Yes” to start the factory reset.
Press volume up side key for slide up
Press volume down side key for slide
down
Press power key to confirm
6. Processing….
84
7. There will be the message to tell you when
the factory reset process is complete. (“date
wipe complete”)
8. Select “reboot system now”.
9. After reboot the system, you will see as
follow: that means you have finish data clean
and erase all users’ data.
85
Exit the Test Program
1.
2.
3.
Press “go back” icon located in the front bezel to exit the Service Center EM mode.
There will be a dialog pop up to remind you to reboot the device
Press OK to power off.
NOTE: Please always remember to reboot the phone before given back to end user.
86
Serial Number Definition
Content rule:
87
FRU (Field Replaceable Unit) List
C7 Smartphone Exploded Diagram
Item
1
Part Number
CS.5J1PD.TPT (Black)
CS.5J1PD.TPW (White)
CS.5J1PD.TPP (Pink)
Description
Qty.
ASSY TOUCH PANEL (TPLCM + FRONT CASE)
1
2
CS.5J1PD.MB1
ASSY MAINBOARD
1
3
4B.1PD02.002
KEY POWER GCHIB1A
1
4
4B.1PD03.004
KEY VOLUME GCHIB1A
1
5
CS.5J1PD.REA
ASSY REAR CASE POWER FPC C7
1
6
3J.1PD04.002
COVER TOP GCHIB1A
1
7
3J.1PD05.002
COVER BOTTOM GCHIB1A
1
8
TY.2C430.00B
BATTERY UF424261F 1300MAH
1
9
CS.5J1PD.BCT (Black)
CS.5J1PD.BCW (White)
CS.5J1PD.BCP (Pink)
ASSY BATTERY COVER
1
* Part Number for reference only, for latest P/N please contact us for more information
88
M310 Smartphone Spare Parts List
* Part Number for reference only, for latest P/N please contact us for more information
Des.
Picture
Qisda PN
CHARGER PSAI05R-050QCH-AU-R
TY.2E430.005
PLUG RPA ACE-R US PLUG 2PIN (US)
TY.2B430.00D
PLUG PES01296-V RPE-N-R (EU)
TY.2B430.00H
HEADSET KJAH4028AENCB D
TY.2C430.00F
BATTERY UF424261F 1300MAH
TY.2C430.00B
CABLE MICRO-USB-B 1M GLEOS1A
5K.16R01.021
#MODULE CAMERA CBAB519
5F.181K4.001
ASSY MB C7 (W/O DEVICE LABEL)
CS.5J1PD.MB1
ASSY REAR CASE POWER FPC C7
CS.5J1PD.REA
ASSY PANEL C7 TITANIUM
CS.5J1PD.TPT
89
ASSY PANEL C7 WHITE
CS.5J1PD.TPW
ASSY PANEL C7 PINK
CS.5J1PD.TPP
ASSY BATTERY COVER TITANIUM
CS.5J1PD.BCT
ASSY BATTERY COVER WHITE
CS.5J1PD.BCW
ASSY BATTERY COVER PINK
CS.5J1PD.BCP
RECEIVER RA 2403 260 00031
2C.45017.A11
SPK 8OHM 2403 260 00001
2C.40290.052
JACK AUDIOD3.5 8192-3B05-SF71
2B.1C101.021
VIBRATOR L5.5-V7JB-TW
2C.46051.001
COVER TOP GCHIB1A
3J.1PD04.002
COVER BOTTOM GCHIB1A
3J.1PD05.002
KEY VOLUME GCHIB1A
4B.1PD03.004
KEY POWER GCHIB1A
4B.1PD02.002
90
LENS DSC GCHIB1A
4B.1PD04.002
PCB RECEIVER/B V3 2L GCHIB1A
4H.1PD25.A01
PCB LED/B V4 2L GCHIB1A
5E.1PD28.001
RUBBRT P SENSOR GCHIB1A
4G.1PD01.002
LABEL DEVICE_EU GCHIB1A
4E.1K613.012
LABEL WATER DETECTION 6 SIDED
4E.0H101.002
LABEL WARRANTY SEAL V.2 56F53
4E.G8702.002
SCRW T5M1.6*2.6L(3.2/.6)BZN-NY
8F.00T64.2R6
91
Online Support Information
This section describes online technical support services available to help you repair your Acer device.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer
branch office. Acer Branch Offices and Regional Business Units may access our website. However
some information sources will require a user i.d. and password. These can be obtained directly from
Acer CSD Taiwan.
Acer's Website offers you convenient and valuable support resources whenever you need them.
In the Technical Information section you can download information on all of Acer's products including:
• Service guides for all models
• User's manuals
• Training materials
• Software utilities
• Spare parts lists
• TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of
our technical material.
Also contained on this website are:
• Detailed information on Acer's International Traveler's Warranty (ITW)
• Returned material authorization procedures
• An overview of all the support services we offer, accompanied by a list of telephone, fax and
email contacts for all your technical queries
We are always looking for ways to optimize and improve our services, so if you have any suggestions
or comments, please do not hesitate to communicate these to us.
92