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Videojet 1550 Operator Manual P/N 462329-01 Revision AB, November 2012 Copyright November 2012, Videojet Technologies Inc. (herein referred to as Videojet). All rights reserved. This document is the property of Videojet Technologies Inc. and contains confidential and proprietary information owned by Videojet. Any unauthorized copying, use or disclosure of it without the prior written permission of Videojet is strictly prohibited. Videojet Technologies Inc. 1500 Mittel Boulevard Wood Dale, IL 60191-1073 USA www.videojet.com Phone: 1-800-843-3610 Fax: 1-800-582-1343 Int’l Fax: 630-616-3629 Offices - USA: Atlanta, Chicago Int’l: Canada, France, Germany, Ireland, Japan, Spain, Singapore, The Netherlands, and The United Kingdom Distributors Worldwide Compliance Information For Customers in the European Union This equipment displays the CE mark to indicate conformance to the following legislation: EN 55022:2006 + A1:2007 Class A Emissions Standard for industrial environments EN 61000-6-4:2007 Generic Emissions Standard for Heavy Industrial Environments EN61000-3-2:2006 + A1:2009, A2:2009 Harmonic Current Fluctuations EN61000-3-3:2008 Voltage Fluctuation and Flicker EN61000-6-2:2005 Immunity Characteristics for Industrial Environments Following the provisions of EU EMC Directive 2004/108/EC EC Low Voltage Directive 2006/95/EC Essential health and safety requirements relating to electrical equipment designed for use within certain voltage limits. IEC 60950-1(ed.2) EN60950-1:2006/A11:2009 Safety requirements for information technology equipment including electrical business equipment. EN 60529:1991/A1:2000 Degrees of protection provided by enclosures (IP 55 for Videojet 1550, IP 65 for Videojet 1650). For Customers in the U.S.A. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide responsible protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the Rev AB i Videojet 1550 Operator Manual instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Shielded cables must be used with this unit to ensure compliance with Class A FCC limits. The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington, DC 20402, Stock No. 004-0000345-4. This equipment has been tested and certified for compliance with U.S. regulations regarding safety and electrical emissions by: Electromagnetic Testing Services Limited Pratts Fields Lubberhedges Lane Stebbing, Dunmow Essex, CM6 3BT England, UK This equipment has been investigated by Underwriters Laboratories Inc. in accordance with the standard for safety: UL 60950-1: Safety of information technology equipment first edition. Subject 2178 marking and coding equipment, electronics. Report reference E252185. For Customers in Canada This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. This equipment has been tested and certified for compliance with Canadian regulations regarding safety and electrical emissions by: Electromagnetic Testing Services Limited Pratts Fields Lubberhedges Lane Stebbing, Dunmow Essex, CM6 3BT ii Rev AB Videojet 1550 Operator Manual England, UK This equipment has been investigated by Underwriters Laboratories Incorporated in accordance with the standard for safety: CAN/CSA C22.2 No. 60950-1-03. Safety of information technology equipment. Subject 2178 marking and coding equipment, electronics. Report reference E252185. Pour la clientèle du Canada Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicales aux appareils numerique de las class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada. Cet équipement est certifié CSA. This equipment has been investigated by Underwriters Laboratories Incorporated in accordance with the standard for safety: CAN/CSA C22.2 No. 60950-1-03. Safety of information technology equipment. Subject 2178 marking and coding equipment, electronics. Report reference E252185. Warning This product is not intended for use in the immediate/direct visual field of the display work place. To avoid disturbing reflections on the display work place, this product shall not be placed in the immediate/direct field of vision. Rev AB iii Customer Support and Training Contact Information If you have any questions or need assistance, please contact Videojet Technologies Inc. at 1-800-843-3610 (for all customers within the United States). Outside the U.S., customers should contact their Videojet Technologies Inc. distributor or subsidiary for assistance. Videojet Technologies Inc. 1500 Mittel Boulevard Wood Dale, IL 60191-1073 U.S.A. Phone: 1-800-843-3610 Fax: 1-800-582-1343 International Fax: 630-616-3629 Web: www.videojet.com Service Program About Total Source Commitment Total Source® TOTAL SERVICE PLUS RELIABILITY, is the Videojet Technologies Inc. commitment to provide you - our customer - the complete service you deserve. The Total Source Commitment The Videojet Total Source® Service Program is an integral part of our business in providing marks, codes, and images where, when, and how often customers specify for packages, products, or printed materials. Our commitment includes: • Applications support. • Installation services. • Maintenance training. • Customer response center. • Technical support. • Field service. • Extended hours phone assistance. • Parts and supplies. • Repair service. Rev AB iv Videojet 1550 Operator Manual Customer Training If you wish to perform your own service and maintenance on the printer, Videojet Technologies Inc. highly recommends you complete a Customer Training Course on the printer. Note: The manuals are intended to be supplements to (and not replacements for) Videojet Technologies Inc. Customer Training. For more information on Videojet Technologies Inc. Customer Training Courses, call 1-800-843-3610 (within the United States only). Outside the U.S., customer should contact a Videojet subsidiary office or the local Videojet distributor for further information. Rev AB v Table of Contents Compliance Information For Customers in the European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . i For Customers in the U.S.A.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i For Customers in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Pour la clientèle du Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Customer Support and Training Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Service Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Customer Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Chapter 1 — Introduction Videojet 1550 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 About the Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Related Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Language Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Content Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Positional References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Units of Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Caution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4 User Interface Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Chapters in the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5 Chapter 2 — Safety Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 General Safety Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Electrical Safety Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Electrical Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Electrical Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3 Grounding and Bonding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3 Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5 Fluid Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5 Read the Material Safety Data Sheets . . . . . . . . . . . . . . . . . . . . . . . 2–5 Ink and Make-up Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6 Cleaning Solution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7 Compressed Air Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 UI Related Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 Rev AB 1 Videojet 1550 Operator Manual Other Important Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9 Chapter 3 — Main Parts Videojet 1550 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Tools Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3 Electronics Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4 Ink Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4 Ink Core Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 Smart Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6 Ink Compartment Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6 Printhead and Umbilical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6 Connector Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7 Pinout Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8 Main Power Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9 Back Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10 Chapter 4 — Printer Operation Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 How to Turn on the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 Getting started with the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Using the Tools Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5 How to Clean/Quick Start and Stop the Printer . . . . . . . . . . . . . . . . . 4–6 How to Clean/Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6 How to Clean/Quick Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7 How to Set the Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8 How to Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9 How to clear password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10 Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12 How to Reset the Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12 Run Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13 How to View Run Hours. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–13 How to Reset Run Hours. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14 How to Configure the Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14 How to Enter Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17 Printer Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18 Print Trigger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19 Encoder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20 Advanced Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21 Print Acknowledgement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23 Message Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24 Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24 2 Rev AB Videojet 1550 Operator Manual Head Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25 EHT/HV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26 System Service Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–27 How to Use Continuous Print Option . . . . . . . . . . . . . . . . . . . . . 4–28 DIN Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29 How to Print Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30 How to Select a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30 User Editable Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–31 Touch To Edit feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–33 How to Start the Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–34 Monitor the Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–35 How to Stop the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–35 How to Stop the jet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–35 Turn off the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–36 Chapter 5 — User Interface Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 Screen Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 Using the Tools Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 Working with Setup Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3 Printhead Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4 Consumables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4 Working with the Control Setup Page . . . . . . . . . . . . . . . . . . . . 5–5 Working with Options Setup Page . . . . . . . . . . . . . . . . . . . . . . 5–11 Working with Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12 Working with Printhead Diagnostics . . . . . . . . . . . . . . . . . . . . 5–13 Working with Consumables Diagnostics . . . . . . . . . . . . . . . . . 5–20 Working with Control Diagnostics . . . . . . . . . . . . . . . . . . . . . . 5–24 Working With Databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27 Working with Message Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28 Manage Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28 To Create a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28 To Add Date Code Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30 To Add Time/Lot Code Field . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34 To Add Counter Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36 To Add Free Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–37 User Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39 Date Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40 Time/Lot Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43 Counter Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47 Free Text Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49 To Edit a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50 Rev AB 3 Videojet 1550 Operator Manual To Select Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–51 To Enter Multiple Lines in a Message . . . . . . . . . . . . . . . . . . . . 5–52 To Clear a Field in a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53 To Modify Font Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54 To Delete a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–58 To Define a Prompted Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–60 To add logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–63 To Insert a Barcode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–63 To change Current Message Parameters. . . . . . . . . . . . . . . . . . 5–63 Import Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–65 Export Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–66 Overall Equipment Effectiveness - Availability Tools. . . . . . . . . . . . 5–67 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–67 Printer Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–67 Operational Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–68 Availability Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–69 Chapter 6 — Maintenance Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1 Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1 Preparation for Long-term Shutdown (Storage) or Transportation . 6–2 Parts/tools Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2 How to Prepare for Long-term Shutdown (Storage) or Transportation 6–2 Replace Smart Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3 Inspect the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7 Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7 Clean the Deflector Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10 Clean the Printer Cabinet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10 Clean the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11 Chapter 7 — Troubleshooting Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1 The Printer Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2 Incorrect Print Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3 Incorrect Print Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3 Print Not Complete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4 Poor Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5 Printer Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6 Fault Messages and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7 Clearing a Fault Message or Warning . . . . . . . . . . . . . . . . . . . . . . . 7–8 Printer Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10 4 Rev AB Videojet 1550 Operator Manual Fault (Alarm) Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11 Warning Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–14 Ink Core Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–23 Fault Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–23 Diagnostics Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–24 Appendix A — Specifications Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mobile Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Static Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printhead Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ink and Make-up Fluid Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Height . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Font Specifications and Line Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . Barcode Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1 A–1 A–2 A–4 A–4 A–5 A–6 A–6 A–7 A–7 A–7 A–9 Glossary Rev AB 5 1 Introduction Videojet 1550 Printer This printer is a continuous ink jet printer that can print fixed and variable codes at elevated line speeds on consumer and industrial products. The printer delivers superior uptime, excellent print quality, and ease of use to the users. About the Manual This Operator Manual is written for the every day user of the printer. The Operator Manual helps the user to understand the different parts and different printing operations of the printer. Related Publications The following manual is available for reference: Videojet 1550 Service Manual, Part Number: 462330. Language Codes When you order these manuals, make sure to add the 2-digit language code at the end of the part number. For example, the Spanish version of the operator manual is part number 462329-04. Table 1-1 on page 1-2 shows the list of language codes that you can use to identify the translated versions of this manual. Note: The availability of the Operator Manual is indicated by an asterisk (*). Availability of the Service Manual is indicated by a plus sign (+). For more information, contact the Videojet distributor or subsidiary. Rev AB Videojet 1550 Printer 1-1 Videojet 1550 Operator Manual Code Language Availability (see note) 01 English (US) * + 02 French * + 03 German * + 04 Spanish * + 05 Portuguese Brazilian * 06 Japanese * 07 Russian * 08 Italian * 09 Dutch * 10 Chinese (Simplified) * 11 Arabic * 12 Korean * 13 Thai * 15 Norwegian * 16 Finnish * 17 Swedish * 18 Danish * 19 Greek * 20 Hebrew * 21 English (UK) * 23 Polish * 24 Turkish * 25 Czech * 26 Hungarian * 33 Vietnamese * 34 Bulgarian * 36 Chinese (Traditional) * 55 Romanian * + + + + + Table 1-1: List of Language Codes 1-2 Related Publications Rev AB Videojet 1550 Operator Manual Code Language 57 Serbian Availability (see note) * Table 1-1: List of Language Codes (Continued) Content Presentation This Operator Manual contains different types of information like safety guidelines, additional notes, user interface (UI) terminology and so on. To help you identify the different types of information, different writing styles are used in this manual. This section describes these writing styles. Positional References Positions and directions like left, right, front, rear, to the right and to the left are with respect to the printer when you see from the front. Units of Measurement This manual uses metric units of measurement. The equivalent English measures are included in parenthesis. For example, 240 mm (9.44 inches). Safety Information The safety information includes warning and caution statements. Warning The warning statements indicate hazards or unsafe practices that can cause severe personal injury or death. For example: Warning PERSONAL INJURY. The cleaning solution is poisonous if taken internally. Do not drink. Seek medical attention immediately if ingested. Caution The caution statements indicate hazards or unsafe practices that can cause damage to the equipment. For example: Rev AB Content Presentation 1-3 Videojet 1550 Operator Manual Caution EQUIPMENT DAMAGE. Do not fit or remove any connector on the printer when the power is turned on. The failure to follow this caution can damage the printer. Notes Notes provide additional information about a particular topic. For example: Note: You can set the password protection for some functions to prevent any access that is not authorised. User Interface Terminology For more information on Videojet 1550 operating system, refer “User Interface” on page 5-1. Abbreviations and Acronyms Abbreviation Expansion DC Direct Current AC Alternating Current CDA Clean Dry Air LED Light Emitting Diode LCD Liquid Crystal Display UI User Interface WYSIWYG What You See Is What You Get Table 1-2: Abbreviations and Acronyms 1-4 Abbreviations and Acronyms Rev AB Videojet 1550 Operator Manual Chapters in the Manual Chapter No. Chapter Name Description 1. Introduction Contains the information about this manual, the related publications, and writing styles used in this manual. 2. Safety Contains the safety and hazard information. 3. Main Parts Describes the main parts of the printer. 4. Printer Operation Contains the information on how to set up and operate the printer. 5. User Interface Explains how to use the UI to create and save messages. 6. Maintenance Contains the information on how to maintain and clean the printer. 7. Troubleshooting Contains the operator level diagnostic and troubleshooting procedures. 8. Appendix A Specifications Contains printer specifications. 9. Glossary Explains the printer related technical terms Table 1-3: List of Chapters Rev AB Chapters in the Manual 1-5 2 Safety Introduction The policy of Videojet Technologies Inc. is to manufacture non-contact printing/coding systems and ink supplies that meet high standards of performance and reliability. We enforce strict quality control techniques to eliminate potential defects and hazards in our products. The intended use of the printer is to print information directly onto a product. Use of this equipment in any other fashion may lead to serious personal injury. The safety guidelines provided in this chapter are intended to educate the operators on all safety issues so that the printer is serviced and operated in a safe manner. General Safety Guidelines • Always refer to the correct service manuals as per the specific Videojet printer model for important details. • Only Videojet-trained personnel must carry out installation and maintenance work. Any such work undertaken by unauthorized personnel may damage the printer and will invalidate the warranty. • To avoid damage to the printer components, use only soft brushes and lint free cloths for cleaning. Do not use high pressure air, cotton waste, or abrasive materials. • The printhead must be completely dry before attempting to start the printer, otherwise the printhead may get damaged. • Do not fit or remove any connector on the printer when the power is turned on, otherwise the printer may get damaged. Rev AB Introduction 2-1 Videojet 1550 Operator Manual Electrical Safety Guidelines This section explains the safety guidelines related to electrical power supply and electrical cables. Electrical Power Supply Warning PERSONAL INJURY. Lethal voltages are present within this equipment when it is connected to the mains electrical supply. Only trained and authorized personnel must carry out the maintenance work. Warning PERSONAL INJURY. Observe all statutory electrical safety codes and practices. Unless it is necessary to run the printer, disconnect the printer from the mains electrical supply before removing the covers or attempting any service or repair activity. Non-adherence to this warning can result in death or personal injury. Warning PERSONAL INJURY. A high AC voltage is present at the inverter and backlight. Extreme caution is required when diagnosing failure in these areas. 2-2 Electrical Safety Guidelines Rev AB Videojet 1550 Operator Manual Electrical Cables Warning PERSONAL INJURY. Use only the main power cable supplied with the printer. The end of this cable must have an approved, three-pole, main plug that has a protective ground conductor. The electrical power cables, sockets and plugs must be kept clean and dry. For pluggable equipment, the socket-outlet must be installed near the equipment and must be easily accessible. Warning PERSONAL INJURY. Always inspect the cables for damage, wear, corrosion, and deterioration. Make all grounding/bonding connections void of areas of paint, ink build-up, and corrosion. Grounding and Bonding Warning PERSONAL INJURY. The printer must be connected to an AC power supply that has a protective ground conductor and must be according to IEC requirements or applicable local regulations. Warning PERSONAL INJURY. Do not use the printer if there is any interruption in the protective ground conductor or if the protective ground conductor is disconnected. The failure to follow this warning can cause an electrical shock. Rev AB Electrical Safety Guidelines 2-3 Videojet 1550 Operator Manual Warning PERSONAL INJURY. Always ground conductive equipment to an earthing electrode or to the building grounding system with approved cables as per NEC standards in order to drain all potential static discharge. For example, a metal service tray to earth ground. Warning PERSONAL INJURY. A resistance reading from the grounded service tray to the equipment chassis or mounting bracket should be 0 to less than 1 ohm. A resistance check should be made using a safe and reliable ohmmeter and should be done on a frequent basis. Warning PERSONAL INJURY. The PCBs contain static sensitive devices. A suitably grounded, antistatic wrist strap must be worn when working on or handling PCBs. Warning PERSONAL INJURY. Always prevent static discharge from occurring. Use proper Grounding and Bonding methods. Only use Videojet approved metallic service trays and ground cables. Warning PERSONAL INJURY. Always bond conductive equipment together with approved cables to maintain them at the same potential and minimize static discharge. For example, printhead to metal service tray. 2-4 Electrical Safety Guidelines Rev AB Videojet 1550 Operator Manual Warning PERSONAL INJURY. The Optional Wash Station has been solely designed for the cleaning of the printhead. Do not use it for purging or printing operations or for any other purposes. Always ensure that the jet is stopped and that any hazardous voltages are switched off prior to the commencement of the printhead wash down. Caution EQUIPMENT DAMAGE. Always empty the service trays frequently. Some inks and cleaning solutions are flammable. Make sure that the waste fluids are disposed according to HAZMAT. Fuses Warning PERSONAL INJURY. To ensure continued protection against fire hazards, replace fuses only with the specified type and rating. Fluid Safety Guidelines This section describes the hazards that may occur while handling ink, make-up fluid, and cleaning solutions, and the safety precautions that a user must take to prevent the hazards. Read the Material Safety Data Sheets Read and understand the Material Safety Data Sheet (MSDS) before using any ink, make-up fluid, or cleaning solution. An MSDS exists for each type of ink, make-up fluid, and cleaning solution. For more information, visit www.videojet.com and navigate to Documentation > Material Safety Data Sheets. Rev AB Fluid Safety Guidelines 2-5 Videojet 1550 Operator Manual Ink and Make-up Fluid Warning PERSONAL INJURY. The ink and make-up fluid are irritating to the eyes and respiratory system. To prevent personal injury when handling these substances: Always wear protective clothing and rubber gloves. Always wear goggles with side-shields or a face mask. It is also advisable to wear safety glasses when carrying out maintenance. Apply barrier hand cream before handling ink. If ink or make-up fluid contaminates the skin, wash immediately with soap water. DO NOT use washdown or solvent to clean ink stains from the skin. Warning PERSONAL INJURY. The ink and make-up fluid are volatile and highly flammable. They must be stored and handled in accordance with local regulations. Do not smoke or use a naked flame in the vicinity of these substances. Immediately after use, remove any tissue or cloth that becomes saturated with these substances. Dispose all such items in accordance with the local regulations. In the event that any ink or make-up fluid container is not completely empty after use, it should be resealed. Only full bottles are recommended for use when replenishing ink or make-up fluid; partially filled bottles must be disposed in accordance with the local regulations. Warning PERSONAL INJURY. When setting up the nozzle, direct the ink stream into a beaker or suitable container. To avoid the contamination of the ink, do not re-use any ink collected in this way. Dispose all waste ink in accordance with the local regulations. 2-6 Fluid Safety Guidelines Rev AB Videojet 1550 Operator Manual Warning PERSONAL INJURY. Prolonged breathing of make-up fluid or cleaning fluid vapor may cause drowsiness and/or effects similar to alcoholic intoxication. Use only in open, well-ventilated areas. Cleaning Solution Warning PERSONAL INJURY. The cleaning solution is poisonous if taken internally. Do not drink. Seek medical attention immediately if ingested. Warning PERSONAL INJURY. The cleaning solution is irritating to the eyes and respiratory system. To prevent personal injury when handling this substance: Always wear protective rubber gloves and clothing. Always wear goggles with side-shields or a face mask. It is also advisable to wear safety glasses when carrying out maintenance. Apply barrier hand cream before handling ink. If cleaning solution contaminates the skin, rinse off with running water for at least 15 minutes. Warning PERSONAL INJURY. The cleaning solution is volatile and highly flammable. It must be stored and handled in accordance with local regulations. Do not smoke or use a naked flame in the vicinity of the cleaning solution. Immediately after use remove any tissue or cloths that become saturated with cleaning solution. Dispose all such items in accordance with local regulations. Rev AB Fluid Safety Guidelines 2-7 Videojet 1550 Operator Manual Caution EQUIPMENT DAMAGE. Ensure that the cleaning solution is compatible with the ink used before carrying out printhead cleaning otherwise the printhead may get damaged. Caution EQUIPMENT DAMAGE. Any cleaning solutions containing either chloride, including hypochlorite bleaches or hydrochloric acid, can cause unacceptable surface pitting and staining. These should not be used in contact with stainless steels. If wire brushes or wire scouring pads are used, these should be made of stainless steel. Make sure that any abrasive media used is free from sources of contamination, especially iron and chlorides. Compressed Air Safety Guidelines Warning PERSONAL INJURY. Airborne particles and substances are a health hazard. Do not use high pressure compressed air for cleaning purposes. UI Related Safety Guidelines Caution DATA SECURITY. To prevent unauthorized access to the software, ensure that Logout is selected (HOME page) when exiting from a higher level password. 2-8 Compressed Air Safety Guidelines Rev AB Videojet 1550 Operator Manual Caution RISK OF DATA LOSS. Ensure the correct message name is selected for message deletion. All messages apart from the TEST MESSAGE will be deleted when you select all for Delete. Other Important Guidelines Caution EQUIPMENT DAMAGE. After a Quick Stop, the machine should not be left in this state for any length of time as drying ink may make restarting difficult. Caution EQUIPMENT DAMAGE. The printhead must be completely dry before attempting to start the printer otherwise the EHT will trip. Warning PERSONAL INJURY. If the battery is replaced by an incorrect type, it will lead to an explosion. Always dispose off the used batteries according to the instructions and local regulations. Warning PERSONAL INJURY. In a fault condition, heater can reach 70 oC. Do not touch the plate on which the heater is mounted. The failure to follow this warning can cause personal injury. Rev AB Other Important Guidelines 2-9 Videojet 1550 Operator Manual Caution EQUIPMENT DAMAGE. If the jet is on and no warnings are present, touching the status bar will start the print. When you are viewing the warning messages, make sure that the print mode is not activated in error. 2-10 Other Important Guidelines Rev AB 3 Main Parts Videojet 1550 Printer 1 5 4 2 3 1. Control Panel 2. Ink Compartment 3. Printhead 4. Umbilical 5. Connector Panel 6. Electronics Compartment* 7. Main Power Switch* 8. Back Filter* *The components are not shown in the picture. Figure 3-1: Main Parts of the Printer Home Page You can use the home page (Figure 3-2 on page 3-2) to do the following tasks: • Start and stop the printer • Select, view and edit the print messages Rev AB Videojet 1550 Printer 3-1 Videojet 1550 Operator Manual • Monitor the status of the printer and consumables • Navigate to the printer functions The home page displays the following information: • The printer status, fault conditions and the counters. Note: When the batch counter option is enabled, the screen displays the batch counter. • The name and the content of the message. The content in the display is an accurate representation of what the printer prints on the product (WYSIWYG). • The icons that indicate the fluid levels in the ink and make-up fluid cartridges. For more information on the home page and the use of the bars and buttons, refer “Getting started with the User Interface” on page 4-2. 9 1 8 2 3 7 4 6 5 1. Printer Status Bar 2. Tools Button 3. Current Message Details Bar 4. Consumables Information 5. Print Position 6. Performance Information 7. Control Buttons 8. Home Button 9. Job Select Button Figure 3-2: Home Page 3-2 Home Page Rev AB Videojet 1550 Operator Manual Tools Page Touch the Tools button on the home screen to access the Tools page (Figure 3-3). Figure 3-3: Tools Page The tools page allows you to access the following pages: • Setup page: Permits you to set up the printer. • Diagnostics page: Provides on-line fault finding routines and diagnostic functions. • Databases page: Provides control over the message database of the printer, including transfer of messages. • Message Editor page: Permits you to create, edit and delete messages. Rev AB Home Page 3-3 Videojet 1550 Operator Manual Electronics Compartment The electronics compartment contains the parts shown in Figure 3-4. 1 2 3 6 4 5 1. Electronics Compartment Fan 2. Power Supply Unit 3. Extra High Tension (EHT/HV) Block 4. Printer Interface Board (PIB) 5. Control System Board 6. Positive Air Pump Figure 3-4: Electronics Compartment Note: When a customer orders a Videojet 1550 printer with an air dryer, the positive air pump is removed from the printer. The air dryer supplies positive air to the printhead from an external air source. Air dryers are required when the printer is operated in an environment with elevated humidity or where certain water sensitive inks are used. Please contact Videojet Technologies Inc. at 1-800843-3610 (for all customers within the United States). Outside the U.S., customers should contact their Videojet Technologies Inc. distributor or subsidiary for assistance. Ink Compartment The ink compartment of the printer contains the ink core module, and the smart ink and make-up fluid cartridges. The cooling fan cools the ink compartment and a filter does not allow the dust into the ink compartment. 3-4 Electronics Compartment Rev AB Videojet 1550 Operator Manual Ink Core Module The ink core module maintains the pressure and viscosity of the ink in the printer, and contains the following parts: • Ink Module • Ink Pump Note: The ink core module comes as a single unit. You cannot remove or replace any part inside the ink core module except the ink pump. 1. Ink Cartridge 2. Make-up fluid Cartridge 3. Ink Core Module 4. Ink Compartment Fan* 5. Gutter Pump* *The components are not shown in the picture. Figure 3-5: Ink Compartment Rev AB Ink Compartment 3-5 Videojet 1550 Operator Manual Smart Cartridge Note: Refer to “Replace Smart Cartridges” on page 6-3 to replace the cartridges. The smart cartridges use the smart chip technology to ensure the proper and in shelf-life ink and make-up fluids are used. Ink Compartment Fan The ink compartment fan cools the ink module and the ink pump. Printhead and Umbilical The printhead uses the ink supplied by the ink core module to print the text and graphic characters on a product. The control signals and ink are sent to the printhead through the umbilical. 2 1 1. Umbilical 2. Printhead Figure 3-6: Printhead and Umbilical 3-6 Printhead and Umbilical Rev AB Videojet 1550 Operator Manual 1 2 90° Printhead 1. Umbilical 2. Printhead Figure 3-7: Printhead and Umbilical Connector Panel The connector panel is on the left side of the printer (item 5, Figure 3-1 on page 3-1). The panel contains the connectors shown in Figure 3-8 on page 3-8. Note: The number of connectors provided depends on the model you select. Table 3-1 provides the connectors for the printer. Connector Type PCB Standard Optional Print Trigger 1 PCB 1 Videojet 1550 COMMS RS232 PCB 2 Videojet 1550 COMMS RS485 PCB 1 Not Available on Videojet 1550 Shaft Encoder PCB 2 Videojet 1550 Relay Switches PCB 1 Videojet 1550 Status Output (Lampstack) PCB 2 Videojet 1550 USB - Videojet 1550 - Ethernet - Videojet 1550 - Table 3-1: Connector Panel Ports Rev AB Connector Panel 3-7 Videojet 1550 Operator Manual 8 1 2 7 3 4 6 5 Cat 5e 1. Status Output (Lampstack) 2. Shaft Encoder 3. Relay Switches 4. Print Trigger 1 5. USB 6. Ethernet 7. COMMS RS485 8. COMMS RS232 Figure 3-8: Connector Panel Note: COMMS RS485 is not available on Videojet 1550 Pinout Information Connector Pinout Status Output (Lampstack) DIN 6 Pin Shaft Encoder DIN 4 Pin Relay Switches DIN 7 Pin Print Trigger 1 DIN 3 Pin USB - Ethernet - COMMS RS485 (180° Pin Position) DIN 5 Pin Table 3-2: Connector Pinout Information 3-8 Connector Panel Rev AB Videojet 1550 Operator Manual Connector Pinout COMMS RS232 DIN 5 Pin Table 3-2: Connector Pinout Information (Continued) Main Power Switch The main power switch (item 1, Figure 3-9) is a green push button to turn the printer on and off. You can find the main power switch on the right side of the printer. Note: The handles (item 2) are provided for easy movement of the unit. 1 2 1. Main Power Switch 2. Handles Figure 3-9: Main Power Switch Rev AB Main Power Switch 3-9 Videojet 1550 Operator Manual Back Filter The ink compartment fan draws the air from the outside atmosphere to keep the ink compartment cool. The back filter removes the dust from the air that goes inside the ink compartment IP55 back filter is standard for Videojet 1550. The IP65 back filter is optional for Videojet 1550. Back Filter Figure 3-10: Back Filter (IP55 Version) Back Filter Figure 3-11: Back Filter (IP65 Version) 3-10 Back Filter Rev AB 4 Printer Operation Introduction This chapter provides the procedures to do the following tasks: • Turn on the printer • Getting started with the User Interface • Using the Tools Page • Clean/Quick start and stop the printer • Set the passwords • Counters • Run hours • Enter service information • Printer configuration • Print the messages • Turn off the printer How to Turn on the Printer Do the following tasks to turn on the printer: 1 Do the visual inspection. 2 Make sure that the electrical supply for the printer is available. 3 Press the main power switch to turn on the printer. 4 Wait for the printer operator control system to boot up. Rev AB Introduction 4-1 Videojet 1550 Operator Manual Getting started with the User Interface The User Interface is an icon-based operator control system. It has an easyto-use touch screen and most areas of the display are active, that is, touching an area on the screen is like pressing a button on a traditional control panel. All technical aspects of the printer setup and control are accessed through the Tools button. Figure 4-1 shows the home page of the operator control system. 9 1 2 8 3 7 4 6 5 1. Printer Status Bar 2. Tools Button 3. Current Message Details Bar 4. Consumables Information 5. Print Position 6. Performance Information 7. System Control Buttons 8. Home Button 9. Job Select Button Figure 4-1: Home Page Note : The user can change the language of the user interface. For more information, refer “Internationalisation” on page 5-6 of Table 5-3. 4-2 Getting started with the User Interface Rev AB Videojet 1550 Operator Manual The Home page allows the user to access the following information: Warning PERSONAL INJURY. The printer starts printing if you touch the printer status bar when the printer is in OFFLINE mode. Make sure that you do not touch the status bar if the printer is not required to run. Buttons Information Printer Status Bar Provides information about the status of the printer: • Running- if printer on and jet on and, printing. • Offline- if printer on and jet on and, not printing. • Shutdown- if printer is powered on and jet off. • - Provides information whether the jet is on, off or starting up. • Allows the user to enable/disable printing as requested. Tools Button Permits the user to access the Tools page. Current Message Details Bar Displays the actual message being printed and also permits the user to edit the current message. Consumables Information Provides information about the status of make-up and ink catridges levels. Print Position Allows the user to enter the Width and Product Delay in Linear units or Divider Strokes and also to enable or disable Reverse Printing and Invert Printing options. Performance Information Provides information about the number of jobs produced in a batch, total number of individual jobs printed and the speed at which the job is printed. It shows the Printer and Operational Availability and other detailed information such as short term and long term efficiencies, Trend speed, trend efficiency and nominal speed. Table 4-1: Home Page Rev AB Getting started with the User Interface 4-3 Videojet 1550 Operator Manual Buttons Information Control Buttons Permits the user to perform the following actions: • Clean/Quick Start or Clean/Quick Stop the Jet. • Disable (Stop) the print mode. • Enable (Run) the print mode. Jet Start/ Stop Stop Run (Print) Figure 4-2: Control Buttons Note: Control buttons are visible on each page. Jet button is always visible while Run and Stop buttons are visible when the printer is switched on. Home Button Permits the user to access the Home screen as shown in Figure 4-1 on page 4-2. Job Select Button Permits the user to select the required job from the list. Table 4-1: Home Page (Continued) 4-4 Getting started with the User Interface Rev AB Videojet 1550 Operator Manual Using the Tools Page Touch the Tools button on the home page to access the tools page (Figure 4-3). Figure 4-3: Tools Page The Tools page allows the user to access the following pages: • Setup Page: Permits the user to modify the printer setup parameters • Diagnostics Page: Provides on-line fault finding routines and diagnostic functions • Databases page: Provides control over the jobs database of the printer. • Message Editor Page: Permits the user to edit the message details. Rev AB Using the Tools Page 4-5 Videojet 1550 Operator Manual How to Clean/Quick Start and Stop the Printer The default procedures to start and stop the printer are Clean Start and the Clean Stop. Note: If the Clean Start or the Clean Stop are not available, the printer requires a Quick Start or Quick Stop.The printer cannot provide the Clean Start and the Clean Stop options if the make-up fluid is empty or if the ink core level is high. Make sure that the make-up fluid is not empty or the ink core level is not high. Caution EQUIPMENT DAMAGE. Do not perform the Clean Start or the Clean Stop many times. The failure to follow this caution can cause high use of flush and dilution of the ink. The diluted ink decreases the quality of the print. How to Clean/Quick Start Touch the Jet button on the home page. Select either Quick Start Jet or Clean Start Jet. The printer turns on the ink and the ink jet starts. The printer status bar flashes and displays ‘Starting Jet’. The printer then goes to OFFLINE mode. Note: Holding down the jet button will allow the selecting of Quick or Clean Start with a single action Figure 4-4: Quick or Clean Start Jet 4-6 How to Clean/Quick Start and Stop the Printer Rev AB Videojet 1550 Operator Manual How to Clean/Quick Stop Touch the Jet button and select ether Quick Stop Jet or Clean Stop Jet. The printer stops the flow of ink. The printer status bar flashes and displays ‘Stopping Jet’ and goes to SHUTDOWN mode. Note: Holding down the jet button will allow selecting of Quick or Clean Stop with a single action Figure 4-5: Quick or Clean Stop Jet Rev AB How to Clean/Quick Start and Stop the Printer 4-7 Videojet 1550 Operator Manual How to Set the Passwords The UI has the following access levels: • The level 0 is the default password level. • The levels 1 and 2 are password protected. The customer can configure the two levels. The customer can use the two levels to access different menus in the UI. The passwords are set and configured through CLARiTY® configuration manager. Refer to the Service Manual for reference. The UI has the following access levels: • Level 1 • Level 2 • Manufacturer Figure 4-6: Password Levels 4-8 How to Set the Passwords Rev AB Videojet 1550 Operator Manual How to Login When a menu requires the user to be logged in above Level 0, the user will be prompted to select the required password level. Figure 4-7: Select Level Login at level 1 (default password = 1111) or level 2 (default password = 2222) password. The current password level changes to selected password level from level 0. Where access requires a higher password level, the user must first logout and then login at the required password level. Rev AB How to Set the Passwords 4-9 Videojet 1550 Operator Manual Only those functions available at the logged in password level will be visible to the user. If there are no options available to the user at that password level, a message will be displayed. Figure 4-8: Access Denied How to clear password Go to home page and touch Logout (see Figure 4-9 on page 4-11). You will be able to logout from the level currently active. Note: Level 1 and Level 2 passwords will automatically logout after a default period of time. This feature can be configured in the CLARiTY® Configuration Manager. 4-10 How to Set the Passwords Rev AB Videojet 1550 Operator Manual 2 1 1. Current Password Level 2. Touch to logout Figure 4-9: Logout Rev AB How to Set the Passwords 4-11 Videojet 1550 Operator Manual Counters The home page counter shows the total number of products that the printer has detected. All detected products are counted here including the products on which the printer has not printed a message. How to Reset the Counters Do the following task to reset the counter: Navigate to Tools > Setup > Consumables and select the required reset operation. Figure 4-10: Reset Counters Note: Once you reset the counter, you cannot undo the operation. 4-12 Counters Rev AB Videojet 1550 Operator Manual Run Hours How to View Run Hours You can see the number of hours that the printer and ink pump have run. Navigate to Tools > Diagnostics > Consumables > Printer Life. Figure 4-11: View Run Hours Rev AB Run Hours 4-13 Videojet 1550 Operator Manual How to Reset Run Hours Navigate to Tools > Setup > Consumables and select Reset Pump Run Hours or Reset Machine Run Hours as required. Figure 4-12: Reset Run Hours How to Configure the Serial Port The RS-232 serial communication port is standard for Videojet 1550 printer. For more information, contact the Videojet distributor or subsidiary. You can prepare the printer communication port for the transmission of data logging information between the port and a remote device. 1 Navigate to Tools > Setup > Control > Communications. 4-14 How to Configure the Serial Port Rev AB Videojet 1550 Operator Manual Figure 4-13: Serial Port 2 Select RS232 port. Figure 4-14: Serial Port Rev AB How to Configure the Serial Port 4-15 Videojet 1550 Operator Manual 3 You can configure the following settings: Baud Rate Sets the baud rate for transmission to remote devices Data Bits Sets the number of bits used in a data word Stop bits Sets the number of stop bits used in a data word Parity Select Odd parity, Even parity or None parity for error detection within data transmission Flow Control Select None, Software or Hardware for flow control. 4 Touch OK after configuring each option. Touch the back button or home button to complete the configuration. 4-16 How to Configure the Serial Port Rev AB Videojet 1550 Operator Manual How to Enter Service Information You can record the service information on the printer. 1 Navigate to Tools > Setup > Control > Contact Information. Figure 4-15: Enter Service Information 2 Enter the following information in the fields: Field Entry Printer Location Correct name of the location (For example, factory name and machine number). Customer Name The name of your company. Address Lines 1 to 4 Complete postal address of the printer location. Serial Number Enter the serial number of the printer. Telephone Number The full telephone number of Videojet Technologies Inc. Customer Service Department is 1-800-843-3610 (United States only), or the local Videojet Technologies Inc. representative. 3 Touch OK after entering each information. Touch the back button or home button after entering the information. Note : You can view the service information by navigating to Tools > Diagnostics > Consumables > Contact Information. Rev AB How to Enter Service Information 4-17 Videojet 1550 Operator Manual Printer Configuration To configure the printer, navigate to Tools > Setup > Printhead. Note: The User Interface displays only the options available for selection. Figure 4-16: Printhead Menu The printhead menu has the following options. 4-18 Printer Configuration Rev AB Videojet 1550 Operator Manual Print Trigger Table 4-2 on page 4-19 describes the options in the Print Trigger menu. Figure 4-17: Print Trigger Menu Photocell Source The print is activated from the source ‘External’ Note: An option of None is also available in the Photocell Source field. Photocell 1 Level Enables the photocell trigger level to be set to high or low. Continuous Print Mode Switch on the continuous print option to print the message repeatedly (For more information, refer “How to Use Continuous Print Option” on page 4-28). Table 4-2: Print Trigger Menu Rev AB Printer Configuration 4-19 Videojet 1550 Operator Manual Encoder Table 4-3 describes the options in the Encoder menu. Figure 4-18: Encoder Menu Note: Setting Shaft Encoder Source to external or auto encoder, will enable Encoder Type menu Shaft Encoder Source Set the shaft encoder to Internal option for a fixed line speed. Set to External option for use with a compatible shaft encoder where the line speed is variable. Note: If external shaft encoder is selected, the user has to also enter the encoder type. Set to Auto Encoder for use when speed of the product changes, because the product slips on the conveyor. Encoder Type If external shaft encoder is selected, enter the encoder type (non-quadrature, A then B, or B then A). Encoder Resolution Enter the encoder resolution. Estimated Line Speed Enter the estimated line speed. Product Length Enter the product length. Product length is required if Media Width Filtering is set to on. Refer Table 4-4 on page 4-21 for more information on media width filtering. Table 4-3: Encoder Menu 4-20 Printer Configuration Rev AB Videojet 1550 Operator Manual Advanced Features Table 4-4 describes the options in the Advanced Features menu. Figure 4-19: Advanced Features Menu Note: Selecting certain features will disable other features and will remove them from the user interface. For example, setting ‘Double Buffering’ to ‘On’ will disable ‘Special Printing Mode’. If you are unable to select the required option please review the printer settings. Double Buffering The double buffering setting is OFF by default. Enable double buffering to print without product delay. Disable double buffering if an external host controls the printing to prevent print delay. Disable this feature during the following modes: Special Print mode, External Message Select and Auto Encoder. Media Width Filtering You can switch this option On or Off. Media Width Filtering sets the product length in the printer. It allows the printer to ignore the product detect trigger whilst the product is passing the photocell. This setting is useful if the photocell would be triggered twice by the same product. Auto Print On Jet You can enable the machine start printing when the ink jet has started. Note: A message must be available for printing. Table 4-4: Advanced Features Menu Rev AB Printer Configuration 4-21 Videojet 1550 Operator Manual Auto Print on Select Enables the machine to be set up so that it will initiate printing as soon as a message has been selected subject to the ink jet having started. No Code No Run You can switch this option On or Off. Note: When the No Code No Run is set to ‘On’, you have to enter the ‘No code No Run Threshold’. Enter the minimum, maximum and default threshold values. Special Printing Mode Select DIN printing or Traverse printing mode. You can also switch off the special printing mode.(Refer “DIN Print” on page 4-29) Note: This option is not available when the double buffering is set to ON. Reversed Product Delay This option is available if Traverse printing mode is selected. The reversed product delay can be entered in either mm or strokes depending on the unit selected in the message configuration menu. Photocell 2 Level To allow the use of both High and Low activating photocells, this command enables the photocell trigger level to be set to high or low. Remote Source Action Provides instructions to the printer when the record buffer runs out of data. Stop- the printer will stop the print when it reaches the end of the buffer Repeat Last Value- The printer will continue to print the last message when it reaches the end of the buffer. Table 4-4: Advanced Features Menu (Continued) 4-22 Printer Configuration Rev AB Videojet 1550 Operator Manual Print Acknowledgement Table 4-5 on page 4-23 describes the options in the Print Acknowledgement menu. Figure 4-20: Print Acknowledgement Menu Print Acknowledge Sends a signal to an external control system (normally through the connector COMM1). 1. Off 2. After Compile Note: When After Compile is turned on, the UI prompts for the Print Acknowledgement Device and Print Acknowledge ASCII code. Print Acknowledgement Device Select RS 282 (RS 485 is not available on Videojet 1550). Print Acknowledge ASCII code Sets the ASCII character code (0 to 255) sent to the control system. Print Complete width Enter the print complete width in meters. Table 4-5: Print Acknowledgement Menu Rev AB Printer Configuration 4-23 Videojet 1550 Operator Manual Message Configuration The user can select either Linear (mm/inches) or Divider strokes units for configuring the messages in this menu. Note: Selecting the unit here will change the range of values of the other message parameters into the selected unit Inputs Table 4-6 describes the options in the Inputs menu. Figure 4-21: Inputs Menu Counter Advance Select Active Low or Active High from the options. Counter Reset Ink Jet Stop Spare Input 1 Spare Input 2 Table 4-6: Inputs Menu 4-24 Printer Configuration Rev AB Videojet 1550 Operator Manual Head Parameters Table 4-7 describes the options in the Head Parameters menu. Figure 4-22: Head Parameters Menu Printhead Elevation Enter the printhead elevation in millimeters.it is the vertical distance between the umbilical exit point on the side of the cabinet and the bottom of the printhead when it is fitted to the conveyor for production printing. Throw Distance Enter the distance that is set between the printhead and the product in millimeters. Table 4-7: Head Parameters Menu Rev AB Printer Configuration 4-25 Videojet 1550 Operator Manual EHT/HV Table 4-8 describes the options in the EHT/HV menu. Figure 4-23: EHT/HV Menu Calibrate EHT/HV Follow on-screen commands to calibrate EHT/HV. Table 4-8: EHT/HV Menu 4-26 Printer Configuration Rev AB Videojet 1550 Operator Manual System Service Operations Table 4-9 describes the options in the System Service Operations menu. Figure 4-24: System Service Operations Menu Nozzle Flush Use this option to flush the nozzle.The system asks for a confirmation before preceding. Valve Test Use this option to conduct the valve test. The user can select the valves then the test type. Note: This option is available only when the printer is in shutdown state. Gutter Fault Shutdown You can either Switch On or Switch Off the option. Update Ink Core Parameters Use this function to update the ink core parameters. Fill Ink Core This function is used to fill an empty ink core module by adding ink from the Ink cartridge. Usually this function is used during commissioning or ink core module replacement. Refer the service manual for more information. Umbilical Purge When using Umbilical Purge, the umbilical feed and return tubes must be disconnected from the nozzle feed and return tubes. Loop the umbilical feed and return tubes together and cap the nozzle feed and return tubes. Refer the service manual for more information. Table 4-9: System Service Operations Menu Rev AB Printer Configuration 4-27 Videojet 1550 Operator Manual Flush Prime The UI asks for a confirmation before proceeding. Refer service manual for more information. Empty Ink Core This function empties the ink from the ink core module and puts the ink in a specially programmed ink cartridge Flush Ink Core Flushing of the ink core will take place. Flush Ink core is performed if the printer is shipped into another location or going for some storage. Follow the screen prompts. Table 4-9: System Service Operations Menu (Continued) Note: The options available in the Setup menu depends on the printer setup. How to Use Continuous Print Option If you enable the Continuous Print (Figure 4-17 on page 4-19) mode, the message is printed repeatedly. The message is printed only if the input of product detect is enabled. This option is useful when you print the messages at correct and regular intervals of time for continuous products. 1 Select Continuous Print from the Print Trigger Menu. The Continuous Print dialog box appears (see Figure 4-25). Figure 4-25: Continuous Print Dialog Box 2 Set the SE Mode delay to use external shaft encoder pulses to set the distance between the start of each print. Enter the minimum, maximum and default values of SE Pulses. 4-28 Printer Configuration Rev AB Videojet 1550 Operator Manual 3 If there is no external shaft encoder, set Time Mode delay to use the pulses internally created to set the distance between each print.Enter the minimum, maximum and default values of Time Delay. 4 Set Distance Mode delay to use a user defined distance interval to set the gap between the start of each print. DIN Print Navigate to Tools > Setup > Printhead > Advanced Features > Special Printing Mode and select DIN Printing. Figure 4-26: Continuous Print Dialog Box DIN Printing Automatically reverses every other print. This method is used when printing on cables. Traversing Printing Rev AB Configures the message to allow printing in bi-directional print Printer Configuration 4-29 Videojet 1550 Operator Manual How to Print Messages You must select a message before you start the printing process. How to Select a Message If you want to print a message that is not displayed as the current message, you can select a different one. To select a message, proceed as follows: 1 Touch the Job button on the home screen. 2 A list of available messages appear (see Figure 4-27). Figure 4-27: Job Select 3 Touch the name of the required message in the list. If the list is long, a “scroll bar” appears to the right of the list. Drag the scroll bar up or down to move through the list. You can also search the message name and select it from the list. Touch the search bar . Type the message name using the QWERTY keypad that appears and select the required message from the filtered list. 4-30 How to Print Messages Rev AB Videojet 1550 Operator Manual Figure 4-28: Job Select 4 Touch the OK button to view a preview of the message. 5 Touch OK at the preview screen to confirm the details. The new message becomes the current message. Note : You can select a new message while the printer is offline or while it is running. The new message replaces the current message only after you perform step 5. 6 Touch the Home button to return to the home screen. To exit the message selection menu at any stage without making any changes, touch the Cancel button. User Editable Fields If the selected message has a user editable field, the operator will be prompted to review this field and edit if required. To edit the user field, proceed as follows: 1 When a message is selected, the list of user editable fields in the message are displayed (see Figure 4-29 on page 4-32). Rev AB How to Print Messages 4-31 Videojet 1550 Operator Manual Figure 4-29: User Editable Fields 2 To retain the user field as it is, select the user field, touch OK and the field displays a green tick mark (see Figure 4-30). Figure 4-30: Edited Message 3 To change the user field, select the user field and touch Edit.The appropriate user field editor, based on the user field type, is displayed for the update.Update the user field as required and touch OK. 4 Once the user fields have been updated or confirmed, the message preview will be displayed. 5 Select OK to move the message to print. 4-32 How to Print Messages Rev AB Videojet 1550 Operator Manual Touch To Edit feature To update and change user fields quickly and easily in a printing message, the user can use the ‘Touch To Edit’ feature. 1 Select the ‘Current Message Details Bar’ to display the message preview. Figure 4-31: Message preview- Touch to edit 2 Touch the button. 3 The message opens, with the user editable fields highlighted. Figure 4-32: User Editable Fields Highlighted Rev AB How to Print Messages 4-33 Videojet 1550 Operator Manual 4 To edit a user field, touch the user field. 5 The appropriate user field editor, based on the user field type, is displayed for the update.Update the user field as required and touch OK. Figure 4-33: User Field Editor 6 If there is a second user field, repeat the steps 4 and 5. 7 Touch OK after editing all the required user fields. The job will be updated in the printer and displayed in the ‘current message details bar’ following the next print. How to Start the Printing You can use the Quick Start sequence to start the jet. Refer to the service manual for more information. Select the Jet button and select either Quick Start or Clean Start. Note: If no faults or warnings are present, the jet can be started or stopped by selecting the status bar. 1 Refer “How to Clean/Quick Start” on page 4-6 to start the ‘jet start’ sequence. During the sequence, the printer status bar blinks. The sequence takes approximately one minute to complete. When the sequence is completed, the icon is displayed continuously. If there are no warnings, the status bar will display ‘Running’ status. 2 To start the printing process, the following operations are required: 4-34 How to Print Messages Rev AB Videojet 1550 Operator Manual • Touch the ON button.The background of the button turns grey. • The product sensor must send a trigger signal. • It may be necessary to adjust message parameters. • The photocell level may need to be changed (access Tools > Setup > Printhead > Print Trigger >Photocell 1 Level). Note : When the print is enabled, the green LED on the beacon, if installed, is turned on continuously. If there are no warnings present, the status bar will turn green and will display ‘Running’ status. Monitor the Printing When the printer is in operation, use the following to monitor the status: • The status bar on the display • The stack light (If Installed) How to Stop the Printer Touch the ‘Stop’ button to stop printing. Printing is disabled and printer status bar shows ‘OFFLINE’. The jet is still running. How to Stop the jet • Touch the button to stop the jet. • You can use the Quick Stop sequences to stop the jet along with stopping the printing. Refer to the service manual for more information. Select the Jet button and select ether Quick Stop or Clean Stop. • During this sequence, the printer status bar blinks in blue color and displays Offline mode. The sequence requires one minute to complete. The status bar will turn white and display ‘SHUTDOWN’ if no warnings are present. Note : Do not turn off the printer until the flushing cycle is complete. Rev AB How to Print Messages 4-35 Videojet 1550 Operator Manual Turn off the Printer Caution EQUIPMENT DAMAGE. Turn off the printer after the jet shutdown cycle is complete. The failure to follow this caution can cause additional maintenance. Caution EQUIPMENT DAMAGE. Do not start and stop the printer many times. When you stop the printer, the printer uses the make-up fluid to flush the system. If you start and stop the printer many times, the printer uses large amount of make-up fluid. The increased use of make up fluid can cause a Ink Core Level High error and low ink viscosity. To prevent this problem, quick start and stop must be used. Press the main power switch to turn off the printer. 4-36 How to Print Messages Rev AB 5 User Interface Introduction This chapter describes how you can use the user interface (UI) to do the following tasks: • Working with different pages in the User Interface • Manage messages • Import and Export Messages • Availability Figure 5-1 shows the home page of the Videojet 1550 operator system. For more information on bars and buttons on the home page, refer “Getting started with the User Interface” on page 4-2. 9 1 8 2 3 7 4 6 5 1. Printer Status Bar 2. Tools Button 3. Current Message Details Bar 4. Consumables Information 5. Print Position 6. Performance Information 7. System Control Buttons 8. Home Button 9. Job Select Button Figure 5-1: Home page Rev AB Introduction 5-1 Videojet 1550 Operator Manual Screen Description Buttons The screen has buttons that help you navigate to the key pages of the interface. You can reach any key page from the current page with these buttons (Refer to Figure 5-2 and Table 5-1). Use finger to scroll and select. Quick touch, to select an item and firm, held touch to scroll through the menus. Use the keypad and keys to enter the required text, numbers or special characters.To toggle values slide the button from left to right. 1 2 7 6 3 5 4 1. Printer Status Bar 2. Tools Button 3. Back Button 4. Print Position 5. Control Buttons 6. Navigation Bar 7. Home Button Figure 5-2: Shortcut Icons Button Description Printer Status Bar Shows the current status of the printer. If any Faults or warnings are present, it takes you to the Fault and Warning Screens. Tools Button Takes you to the Setup and Diagnostics Tools page. Back Button Takes you to the previous page. Table 5-1: Shortcut Buttons 5-2 Screen Description Rev AB Videojet 1550 Operator Manual Button Description Print Position Helps you change the parameters like Width, Product Delay options and switch On or Off the Reverse and Invert Options. Control Buttons Refer to “Getting started with the User Interface” on page 4-2. Navigation Bar Indicates the location of your current screen in the menu tree. On the current screen, touch any level displayed on the Navigation Bar to take you to that level. Home Button Takes you to the Home page. Table 5-1: Shortcut Buttons (Continued) Using the Tools Page Touch the Tools button on the home page to access the tools page. For information on tools page, refer “Using the Tools Page” on page 4-5. Working with Setup Page Navigate to Tools > Setup (Figure 5-3 on page 5-3). Note: User will be prompted to enter the password to access this page. Refer “How to Login” on page 4-9. Figure 5-3: Setup Page Rev AB Using the Tools Page 5-3 Videojet 1550 Operator Manual The Setup page allows you to access the following parameters: Icon Description Printhead Allows the setup of the printhead, encoder etc. and gives access to the service menu Consumables Allows the reset of batch counter and run hours Control Allows the set up of the user interface, message parameters and communications. Also allows to enter manufacturer’s password. Options Not available Table 5-2: Setup Page Icons Printhead Setting Navigate to Tools > Setup > Printhead (Figure 5-4). Note: For information on printhead setup, refer “Printer Configuration” on page 4-18. Figure 5-4: Printhead Setting Consumables Navigate to Tools > Setup > Consumables (Figure 5-5). Consumables page enables the user to reset the pump run hours, machine run hours and batch counter. 5-4 Using the Tools Page Rev AB Videojet 1550 Operator Manual Note: For information on consumables, refer “How to Reset the Counters” on page 4-12 and “How to Reset Run Hours” on page 4-14. Figure 5-5: Consumables Working with the Control Setup Page Navigate to Tools > Setup > Control (Figure 5-6). Figure 5-6: Control Page Rev AB Using the Tools Page 5-5 Videojet 1550 Operator Manual The Control page allows the user to set the following parameters: Parameter Description CLARiTY® Parameter archives Allows the user to save current printer configurations and to restore previously saved printer configurations. Refer to the Service Manual for more information. Internationalisation Allows the user to set the language of the touch screen, the international region/country which control the date/time formats displayed within the user interface and the measurement unit as per the requirement. Recalibrate Touchscreen Allows the user to recalibrate the touchscreen, if touching the screen does not accurately locate the correct touch screen button. The printer requests the user to touch several crosses which are displayed on the screen, one after the other. The screen is recalibrated when the automated process is complete. Note: If the calibration of the machine has too many errors and does not allow a user to navigate to this screen via the touch panel, the same functionality can be triggered from within CLARiTY® Configuration manager. Set Screen Orientation Allows the user to rotate the entire display through 180 degrees in the event that the touch screen panel is installed in an inverted orientation. Table 5-3: Control Page Parameters 5-6 Using the Tools Page Rev AB Videojet 1550 Operator Manual Parameter Description Date and Time Allows the user to set the system date, time, date codes and shift codes. Date: Allows the user to update the system date from the calendar. Time: Allows the user to update the system time in 24-hours format. Table 5-3: Control Page Parameters (Continued) Rev AB Using the Tools Page 5-7 Videojet 1550 Operator Manual Parameter Description Date Codes: Allows the user to select and edit the date codes as per the requirements. Touch the code to view the existing codes. Table 5-3: Control Page Parameters (Continued) 5-8 Using the Tools Page Rev AB Videojet 1550 Operator Manual Parameter Description Touch the code to edit if required and touch OK. Shift Codes: Allows the user to add and edit Shift Codes.Select ‘Shift Code’ to view the existing shift codes. Touch code. to add a new shift Table 5-3: Control Page Parameters (Continued) Rev AB Using the Tools Page 5-9 Videojet 1550 Operator Manual Parameter Description Touch the shift code to define the shift details. The user can define the shift name, shift start time and days for which the shift is applicable. Default Message Parameters Allows the user to set the default message parameters. Width: Allows the user to set the required message width. The minimum, maximum and default values are set in the software and the user can quickly set any one of them as the message width by touching. Use the numbers pad to enter any other value. Character Height: Allows the user to set the required character height. Table 5-3: Control Page Parameters (Continued) 5-10 Using the Tools Page Rev AB Videojet 1550 Operator Manual Parameter Description Character Gap: Allows the user to set the required message character gaps. Product Delay: Allows the user to set the product delay (the time between the start of product (trigger point) and the print start position). Reverse: Reversed (back to front) character printing. Invert: Inverted (upside down) character printing. Select Raster Substitute: Lists the file name of the selected raster. Raster Substitution: When selected ON the printer automatically selects the appropriate raster for the line running speed. Raster Repeat: Sets the count for the same raster/ stroke that needs to be printed.This allows characters to be emboldened. Bold Print Adjustment: Sets the value for Bold Print Adjustment. Communications Enables resetting of all serial communication ports in the event that their setup has become corrupted along with the internal network configuration. Contact Information Enables the user to enter the service information. Table 5-3: Control Page Parameters (Continued) Working with Options Setup Page Navigate to Tools > Setup > Options (Figure 5-7). Currently by default there are no options. Figure 5-7: Options Page Rev AB Using the Tools Page 5-11 Videojet 1550 Operator Manual Working with Diagnostics Navigate to Tools > Diagnostics (Figure 5-8). Figure 5-8: Diagnostics Page The diagnostics page allows you to access the following pages: Icon Description Printhead Allows the user to clear errors and warnings. Shows the Diagnostics Screens, Event Log, Inputs, Outputs, Photocell Status, States Screen, Valves and Input Data Mismatch. Consumables Shows the Ink, Makeup, Ink core, Printer Life and Contact Information. Control Shows the Software Versions, System Information and Communication port. Allows to edit the Image Update Queue. Options Not Available Table 5-4: Diagnostics Page Icons 5-12 Using the Tools Page Rev AB Videojet 1550 Operator Manual Working with Printhead Diagnostics Navigate to Tools > Diagnostics > Printhead (Figure 5-9). Figure 5-9: Printhead Diagnostics Page The Printhead diagnostics page allows the user to access the following parameters: Parameter Description Clear Errors And Warnings Allows the user to clear all the error messages and warnings. The UI asks for a confirmation before clearing all the errors and warnings. Diagnostics Screen 1 and 2 Shows the current value of different parameters to help the user to find the faults. Event Log Shows the log of events responsible for printer downtime. For more information, refer “Overall Equipment Effectiveness - Availability Tools” on page 5-67. Photocell Status Allows the user to view the status of photocell levels 1 and 2. Inputs Allows the user to view the status of inputs. Outputs Shows the status of a physical output on the printer. States Screen Shows the current status of the printer. Input Data Mismatch This appears following an update from one software version to the next if there is any mismatch in data. Valves Shows the status of the valves. Table 5-5: Printhead Diagnostics Parameters Rev AB Using the Tools Page 5-13 Videojet 1550 Operator Manual Diagnostics Screens 1 and 2 This screen shows the current value of different parameters to help you find the faults. Navigate to Tools > Diagnostics > Printhead > Diagnostics Screen 1 (Figure 5-10). Figure 5-10: Diagnostics Screen 1 Figure 5-11: Diagnostics Screen 1 (continued) 5-14 Using the Tools Page Rev AB Videojet 1550 Operator Manual Parameter Description Target Pressure Empirically and theoretically determined pressure required to match the actual velocity to the set point. Temperature Compensated Target Pressure The ideal pressure for the current temperature. Actual Pressure Pressure measured at the pressure transducer in the Core. Head Temperature Temperature measured by the temperature sensor in the printhead. Nozzle Temperature Shows the temperature of the nozzle. Velocity Setpoint Required drop velocity. Actual Velocity Drop speed measured in the printhead. Drop Frequency Actual nozzle frequency. Modulation Voltage Setpoint Actual modulation voltage. Modulation Current Actual modulation current. Printing Phase Actual phase selected for printing. Phasing Threshold Threshold value required to optimize the actual phase profile (obtain eight 1's and eight 0's). Velocity Threshold Threshold value required to optimize the actual velocity profile. Phase Profile Digital representation of the results of the actual phasing test. Table 5-6: Diagnostics Screen 1 Rev AB Using the Tools Page 5-15 Videojet 1550 Operator Manual Figure 5-12: Diagnostics Screen 2 Parameter Description Ink Temperature Temperature measured by the temperature sensor in the Core. Cabinet Temperature Temperature measured by the sensor on the CSB. Pump Speed Speed of the pump measured in rpm. Makeup Vacuum Use this option to view the measured makeup vacuum pressure. Heater Power Percentage of current heater power with respect to the maximum allowable. Gutter Detect Status Actual state of gutter detect circuitry in the printhead and on the CSB. EHT Voltage Actual EHT voltage. EHT Trip Measured EHT leakage current with respect to the maximum allowable value. Table 5-7: Diagnostics Screen 2 5-16 Using the Tools Page Rev AB Videojet 1550 Operator Manual Event Log Shows the log of events responsible for printer downtime. For more information, refer “Overall Equipment Effectiveness - Availability Tools” on page 5-67. Figure 5-13: Event log Photocell Status This menu allows the user to view the status of photocell levels 1 and 2. Inputs Navigate to Tools > Diagnostics > Printhead > Inputs (Figure 5-14) to view the status of the following inputs: Parameter Description Printer Present Shows whether the printer is ready for printing. Counter Advance Shows the On/Off status of counter advance. Counter Reset Shows the On/Off status of counter reset. Ink Jet Stop Shows the On/Off status of ink jet stop. Spare Input 1 Shows the On/Off status of spare input 1 Spare Input 2 Shows the On/Off status of spare input 2. 24 Volts Supply Shows the status of the 24 V supply. POE Supply Show the status of the Power Over Ethernet (POE) supply (not available for Videojet 1550). UI PCB Temperature Shows the temperature of the UI PCB. Table 5-8: Inputs Screen Rev AB Using the Tools Page 5-17 Videojet 1550 Operator Manual Figure 5-14: Printhead Inputs Diagnostics Page Outputs Navigate to Tools > Diagnostics > Printhead > Outputs (Figure 5-15). Figure 5-15: Printhead Outputs Diagnostics Page Each button shows the status of a physical output on the printer. Touching the toggle button allows the user to force the state of an output, On or Off, which is useful for diagnostic purposes. 5-18 Using the Tools Page Rev AB Videojet 1550 Operator Manual States Screen Navigate to Tools > Diagnostics > Printhead > States Screen (Figure 5-16). Figure 5-16: Printhead States Screen Input Data Mismatch Navigate to Tools > Diagnostics > Printhead > Input Data Mismatch (Figure 517). This will generally appear following an update from one software version to the next if there is any mismatch in data. Figure 5-17: Input Data Mismatch Rev AB Using the Tools Page 5-19 Videojet 1550 Operator Manual Valves Shows the status of the valves. Figure 5-18: Valves Working with Consumables Diagnostics Navigate to Tools > Diagnostics > Consumables. This screen enables the user to view the following informations: Figure 5-19: Consumables Diagnostics 5-20 Using the Tools Page Rev AB Videojet 1550 Operator Manual Parameter Description Ink Ink Level: Displays the Ink Level in percentage. Consumable Part Number: Displays the ink part number. Serial Number: Displays the ink serial number. Production Batch Code: Displays the code of the production batch. Expiry Date: Displays the expiry date of the ink cartridge. Makeup Part Number: Displays the makeup part number. Ink Cartridge Refit Count: Displays the number of times the ink cartridge has been replaced. Viscosity Coefficient 1,2,3: Displays reference data for the ink viscosity Table 5-9: Diagnostics Screen 2 Rev AB Using the Tools Page 5-21 Videojet 1550 Operator Manual Parameter Description Makeup Makeup Level: Displays the makeup level in percentage. Consumable Part Number: Displays the makeup part number Serial Number: Displays the makeup serial number Production Batch Code: Production Batch Code: Displays the code of the production batch. Expiry Date: Displays the expiry date of the makeup cartridge Cartridge Refit Count: Displays the number of times the makeup cartridge has been replaced Table 5-9: Diagnostics Screen 2 (Continued) 5-22 Using the Tools Page Rev AB Videojet 1550 Operator Manual Parameter Description Ink Core Ink Core Level: Displays the ink core level in percentage. Serial Number: Displays the ink core serial number. Run Hours: Displays the ink core run hours. Viscosity Coefficient 1,2,3: Displays reference data for the ink viscosity Printer Life Pump Run Hours: Displays the pump run hours. Machine Run Hours: Displays the Machine Run Hours. System Million Drops Counter: Displays the number of millions of drops printed Contact Information Displays the contact information Table 5-9: Diagnostics Screen 2 (Continued) Rev AB Using the Tools Page 5-23 Videojet 1550 Operator Manual Working with Control Diagnostics Navigate to Tools > Diagnostics > Control. (Figure 5-20). Figure 5-20: Control Parameters 5-24 Using the Tools Page Rev AB Videojet 1550 Operator Manual The following parameters can be accessed in this page: Parameter Description Versions Displays the software versions of the various software components installed in the printer. The most important number displayed is the Software Part Number. This is the master version number and all the other data displayed is of secondary importance. Note: If there is any inconsistency among the software components that are installed in the printer, the Software Part Number displays the message 'Incompatible Software Versions'. If this is seen, a CLARiTY® software update must be performed, otherwise the coder may perform in an unpredictable manner System Information Displays the system informations such as the PCB Serial Number, CPU speed, Print Engine Type and so on. Table 5-10: Printhead Inputs Parameters Rev AB Using the Tools Page 5-25 Videojet 1550 Operator Manual Parameter Description Communication Displays the following parameters: TCP/IP: Displays the status of the ethernet port. IP Address: Displays the IP Address of the controller Subnet Mask: Displays the Subnet Mask number CLARiTY Communications: Text Communications: Indicates if the Text Communications has been enabled for this coder Note: It is recommended to connect the printer to a network via a switch always Image Update Queue Allows the queue of the print messages to be updated, where a number of print messages have been sent to the printer. Table 5-10: Printhead Inputs Parameters (Continued) 5-26 Using the Tools Page Rev AB Videojet 1550 Operator Manual Working With Databases Navigate to Tools > Databases (Figure 5-21) Figure 5-21: Databases The databases page allows you to access the following pages: Icon Description Internal Shows the job stored in the printer. Capacity Shows the details like the space used in the internal database and space available. External Shows the messages stored in the memory stick. This option is available only when the USB memory stick containing the folder JOBS is inserted to the USB port Table 5-11: Databases Page Icons Rev AB Using the Tools Page 5-27 Videojet 1550 Operator Manual Working with Message Editor Navigate to Tools > Message Editor (Figure 5-22) Figure 5-22: Message Editor The message editor page allows you to access the following pages: • Create Message: Allows the user to create a message. • Edit Message: Allows the user to modify the message. • Delete Message: Allows the user to delete the user fields. Manage Messages To Create a Message Do the following tasks to create a message: 1 Navigate to Tools > Message Editor from the Home Page. 2 Touch 5-28 Manage Messages to create a new message. This displays a blank message page. Rev AB Videojet 1550 Operator Manual Figure 5-23: Blank Message Page Note: Messages will be created with default message parameters.To change the default message parameters go to Tools > Setup > Control > Default Message Parameters. For more information refer “Default Message Parameters” on page 5-10 in Table 5-3 To change the current message parameters of the current message only, on the message page. For more information refer “To change Touch Current Message Parameters” on page 5-63. Note: Double clicking outside the message field will zoom in or zoom out the message field. 3 Touch Rev AB . Displays the Add Field Page (Figure 5-24 on page 5-30). Manage Messages 5-29 Videojet 1550 Operator Manual Figure 5-24: Add Field Page To Add Date Code Field 4 Select Date Code field. The following page is displayed (Figure 5-25). Figure 5-25: Date Type Page 5 Select the date type. Displays Select Date Prefix page (Figure 5-26 on page 5-31). 5-30 Manage Messages Rev AB Videojet 1550 Operator Manual Figure 5-26: Date Prefix Page 6 Select the required date prefix. For example, selecting D.O.M. Displays the Date Format page for D.O.M (Figure 5-27). For information on date formats refer Table 5-13 on page 5-40. Note: The user can select ‘None’ if no Date Prefix is required. Figure 5-27: Date Format Page 7 Displays the Date Field Properties page (Figure 5-28 on page 5-32). Note: You can touch and drag the fields to change the order. Rev AB Manage Messages 5-31 Videojet 1550 Operator Manual Note: The user can add a field by touching the by touching the button or remove a field button and preview the results in the preview bar. Figure 5-28: Date Field Properties Page Parameters Description Date Prefix Shows the type of Date Prefix selected. For example, D.O.M, Made On, Born On etc. Date format Shows the type of Date Format selected. For example, Day Of Month Code, Day Of Week Code etc. Separator Shows the type of Separator selected. For example, Colon (:), Comma (,), Dash (-) etc. Time period Allows the user to select the type of time period between Day, Month and Year. Default date offset Allows the user to set the default date offset. Table 5-12: Date Field Properties 5-32 Manage Messages Rev AB Videojet 1550 Operator Manual Parameters Description User editable By default it is set to No. If you select Yes, the following options would be enabled. Minimum Date Offset: Allows the user to enter the minimum value of Date Offset. Maximum Date Offset.Allows the user to enter the maximum value of Date Offset Prompt Message: Allows the user to enter the text which will be prompted while selecting the message to enter the information. Date locale Allows the user to set any text in the date field into the selected language from the list of languages/locales. Note: For different calenders (Non-Gregorian), the selection of the language/locale will also change the date to the locale date (eg-: Arabic- Saudi Arabia) and display it as expected in that region. Encryption Allows the user to choose the type of encryption for the message. Table 5-12: Date Field Properties 8 Select and change the properties as per the requirement and touch OK. The message with selected format is displayed on the Message page (Figure 5-29). Proceed to Step 18 on Page 5-38 to save the message or go to the next step to add another field. Figure 5-29: Message Page Rev AB Manage Messages 5-33 Videojet 1550 Operator Manual To Add Time/Lot Code Field 9 Touch . Displays the Add Field Page. Select Time/Lot Code field. Displays the Lot Code Field Properties page (Figure 5-30). Figure 5-30: Lot Code Field Properties Page 10 Select the required field that builds up the required lot code from the following: • Factory Reference • Line Reference • Separator • Time Format • Year Format • Text For more information on lot code fields refer Table 5-15 on page 5-43. Note: You can touch and drag the fields to change the order. Note: The user can add a field by touching the by touching the button or remove a field button and preview the result in the preview bar. See Figure 5-31 on page 5-35 with selected fields and preview bar. 5-34 Manage Messages Rev AB Videojet 1550 Operator Manual Figure 5-31: Preview Bar 11 Once the lot code fields are selected and arranged as required, select each field and enter the required data. Touch OK to add to the message 12 The message with selected format is displayed on the Message page (Figure 5-32). Proceed to Step 18 on Page 5-38 to save the message or go to the next step to add another field. Figure 5-32: Time/Lot Code Field on Message Page Rev AB Manage Messages 5-35 Videojet 1550 Operator Manual To Add Counter Field 13 Touch . Displays the Add Field Page. Select Counter field. Displays the Counter Field Properties page (Figure 5-33). For information on counter fields refer Table 5-17 on page 5-47. Figure 5-33: Counter Field Properties Page 14 Select and set the parameters as per the requirement and touch OK. The message with selected format is displayed on the Message page (Figure 534). Proceed to Step 18 on Page 5-38 to save the message or go to the next step to add another field. Figure 5-34: Counter Field on Message Page 5-36 Manage Messages Rev AB Videojet 1550 Operator Manual To Add Free Text 15 Touch . Displays the Add Field Page. Select Free Text field. Displays the QWERTY page to enter the free text. (Figure 5-35). Figure 5-35: Enter Free Text 16 Enter the text and touch OK. Displays the Text Field Properties Page. For information on text field options refer Table 5-18 on page 5-49. Note: The options ‘Prompt’, ‘Maximum Length’, ‘Fixed Length’ are visible only when the ‘User Editable’ option is set to ‘Yes’. Figure 5-36: Text Field Properties Page Rev AB Manage Messages 5-37 Videojet 1550 Operator Manual 17 Select and set the parameters as per the requirement and touch OK. The message with free text is displayed on the Message page (Figure 5-37). Note: When a free text field is added, it is automatically in the same font as the previous field. Figure 5-37: Free Text on Message Page 18 Touch the save button . Enter the message name in the field. Name Figure 5-38: Save Message 5-38 Manage Messages Rev AB Videojet 1550 Operator Manual 19 Touch the OK button and the new message is created. The message is now stored in the internal database. Note: Each message name must be unique. If a message with the name you have entered already exists, you will be asked if you wish to overwrite the file. If you select No, you must resave the file and enter a new message name. Figure 5-39: Message Editor Overwrite User Fields The User Fields contain the information entered by the user. This information can be of any format as follows: • Date Code • Time/Lot Code • Counter • Free Text When a user field is inserted into a message, the content of the user field is copied into the message during the print time. When the user field changes, the message is updated automatically and printed. The pre-defined user fields in the user interface are described in the Tables below: Rev AB Manage Messages 5-39 Videojet 1550 Operator Manual Date Code Date Code - Format Field Name Description Mnemonic Code and Example DDD Shows the current week day in three letter character in uppercase. MON Day of Month Code Shows the current day of the month 9 Day of Week Code Shows the current day of the week (alphabet). A DayOfWeek(1-7) Shows the current day of the week (numerical) 1 DayOfWeek(A-G) Shows the current day of the week (alphabet). A JulDay(366) The day of the year (1365*). *366 days for Leap Year where Day 366= 29th February 54 JulDay(60) The day of the year (1365*). *366 days for Leap Year where day 60 = 29th February 60 JulDayZ(060) The day of the year (001- 365*). *366 days for Leap Year with leading zeros, where day 060 = 29th February 060 JulDayZ(366) The day of the year (001- 365*) with leading zeros *366 days for Leap Year where day 366 = 29th February 054 MM Shows the current month of the year 04 Table 5-13: Date Code/Format 5-40 Manage Messages Rev AB Videojet 1550 Operator Manual Field Name Description Mnemonic Code and Example MMM Show the current month of the year as three letter character in uppercase. APR MMMM Shows the current month of the year in alphabetical form in uppercase. APRIL MMMyy Shows the current month as three letter character and year in numerical form, but without separator. APR12 Mmm Show the current month of the year as three letter character. Apr Mmmyy Shows the current month as three letter character with year in numerical form. Apr12 Month Code Shows the month code. AL Single Digit Day of Month Shows the day of the month in single digit. 9 Week Shows the week of the year in numerical form. 15 Week of Year Code Shows the week of the year in numerical form. 2 WeekZ Shows the week of the year in numerical form and adds leading zeros. 02 Year of Decade Code Shows the year of the decade in alphabetical form (A-J). Note: The first year of the decade starts with 0 (2010). C dd Shows the current date in two digit format. 09 Table 5-13: Date Code/Format (Continued) Rev AB Manage Messages 5-41 Videojet 1550 Operator Manual Field Name Description Mnemonic Code and Example ddMMM Shows the current date as day and month in alphabetical form in uppercase. 09APR ddMMMyyyy Shows the current date as day, month in alphabetical form in uppercase and year in numerical form. 09APR2012 ddMMyy Shows the current date as day, month and year in two digits. 090412 ddMMyyyy Shows the current date as day, month and year in numerical form. Note: Shows year in four digits. 09042012 ddMmm Shows the current date as day and month. Note: Month is shown as three letter character. 09Apr ddMmmyyyy Shows the current day as day, month and year. Note: Month is shown as three letter character with first letter in capital. Year is shown as four digit character. 09Apr2012 y(2010=0) Shows the year in single digit numerical form. Note: 2010 is set as zero. 2 y(2010=10) Shows the year in numerical form. Note: 2010 is set as 10. 12 yy Shows the current year in two digit numerical form. 12 yyyy Shows the current year in four digit numerical form. 2012 Table 5-13: Date Code/Format (Continued) 5-42 Manage Messages Rev AB Videojet 1550 Operator Manual Date Code - Separator Field Name Description Example Back Slash Separates the code with a back slash. 09\04\2012 Colon Separates the code with a colon. 09:04:2012 Comma Separates the code with a comma. 09,04,2012 Dash Separates the code with a dash line. 09-04-2012 Forward Slash Separates the code with a forward slash. 09/04/2012 Full Stop Separates the code with a full stop. 09.04.2012 None This format will not have any separator. 09042012 Space Separates the code with a space. 09 04 2012 Table 5-14: Date Code/Separator Time/Lot Code Field Description Factory Reference Allows the user to enter a factory reference Line Reference Allows the user to enter a production line reference Year Format Allows the user to select the required year format from the following list: • y(2010=0) • y(2010=10) • yy • yyyy Example If the current year is 2012, year appears as listed below for different options. • y(2010=0) - 2 • y(2010=10) - 12 • yy - 12 • yyyy - 2012 Table 5-15: Time/Lot Code Rev AB Manage Messages 5-43 Videojet 1550 Operator Manual Field Description Julian Day Format Allows the user to select the format as listed below: • JulDay(366) • JulDay(60) • JulDayZ(366) JulDayZ(060) Time Format Allows the user to select the required format. Refer to Table 5-16 on page 5-45 for more information. Separator Separates the lot code field with separator like Backslash (\), Colon (:), Comma (,), Dash (-), Full Stop (.), None and Space. Text Allows the user to write the required text. Text User Editable Allows the user to make the text field editable or non editable. The fields, Prompt, Maximum Length and Fixed Length are visible only when this option is set to Yes. Prompt Allows the user to enter the text that will prompt the message selector on the information to enter text. Maximum Length Maximum Length of the user editable field. Fixed Length Restricts the user entered field to a fixed length. Example 09\04\2012 Enter Batch Number Table 5-15: Time/Lot Code 5-44 Manage Messages Rev AB Videojet 1550 Operator Manual Field Name Description Example H Shows the current hour in single digit. Note: Displays the hour in 24 hour format. 9 HH Shows the current hour in two digit. Note: Displays the hour in 24 hour format. 17 HHmm Shows the current hour and minute in two digits without a separator. Note: Displays the hour in 24 hour format. 0509 HHmmss Shows the current hour, minute and second in two digits without a separator. Note: Displays the hour in 24 hour format. 050929 Hour Code Shows the hour code in alphabetical form V Minute Code Shows the minute code in two letter alphabetical form EG MinuteOfDay Shows the Minute of the day 635 MinuteOfDayZ Shows the minute of the day and adds leading zeros 0635 Shift Code Shows the shift code SC a or p Displays ‘a ‘if the current hour is in ante meridian or ‘p’ if the current hour is in post meridian. a Table 5-16: Time Format Rev AB Manage Messages 5-45 Videojet 1550 Operator Manual Field Name Description Example am or pm Displays am, if the current hour is in ante meridian or pm if the current hour is in post meridian 5 am h Displays the hour in single digit. Note: Displays the hour in 12 hour format. 5 hh Shows the current hour in two digit. Note: Displays the hour in 12 hour format. 05 hhmm Shows the current hour and minute in two digit without a separator. Note: Displays the hour in 12 hour format. 0509 hhmmamIpm Shows the current hour and minute in two digit without a separator. It also displays, if the current hour is in am or pm. Note: Displays the hour in 12 hour format. 0509pm hhmmaIp Shows the current hour and minute in two digit without a separator. It also shows, if the current hour is in am or pm by displaying a or p. Note: Displays the hour in 12 hour format. 0509p Table 5-16: Time Format (Continued) 5-46 Manage Messages Rev AB Videojet 1550 Operator Manual Field Name Description Example hhmmss Shows the current hour, minute and second in two digit without a separator. Note: Displays the hour in 12 hour format. 050919 hmm Shows the current hour in single digit and minute in two digit without a separator. Note: Displays the hour in 12 hour format. 509 hmss Shows the current hour and minute in single digit, and second in two digits without a separator. Note: Displays the hour in 12 hour format. 5909 ss Shows the current second in two digit. 19 Table 5-16: Time Format (Continued) Counter Field Field Name Description Counter Type Allows the user to select the type of counter. • Numeric • Upper Case Alphabetic • Lower Case Alphabetic Example • Numeric: 5 • Upper Case Alphabetic: A • Lower Case Alphabetic: a Table 5-17: Counter Field Rev AB Manage Messages 5-47 Videojet 1550 Operator Manual Field Name Description Example Counter Length Allows the user to select the length of the counter. Note: Length of the counter must be within the range: • 1 to 9 for Numeric • 1 to 5 for Upper and Lower Case Alpha 3 Start Value (0 - 999999999) Allows the user to set the start value of the counter. Note: Start value of the counter depends on the counter type selected. • Numeric: 5 • Upper Case Alpha: A • Lower Case Alpha: a End Value (0 - 999999999) Allows the user to set the end value of the counter. Note: Start value of the counter depends on the counter type selected. • Numeric: 5 • Upper Case Alpha: A • Lower Case Alpha: z Padding Allows the user to select the option if the leading zeros or spaces are required before the start value.The user can select ‘None’, ‘Space’ or ‘Leading Character’ If the counter length is 4 and option for pad with leading zeros is set as Yes, then the start value will be 0005. Prints per Count Allows the user to set the number of prints required per count. 1 - 999 Step Size The number of units with which the counter increases or decreases. The size is a numerical value even for alphabetical counters (a value of 2 causes an alphabetical counter to count “a, c, e, g”). Minimum: 1 Maximum: 1000000 Default: 1 Rollover Sets the counter to restart when the counter reaches end value. If the start value of the counter is 1 and the end value is 9999, then the counter restarts with 0 after it reaches 9999. Table 5-17: Counter Field (Continued) 5-48 Manage Messages Rev AB Videojet 1550 Operator Manual Field Name Description Example Start Value Type Start value can be set with either of the following option. • Default Value • Last Value • Prompt for Value Reset Source Allows the user to set the source to None or External. Encryption Select the encryption type • Default value - It is the value set by default. • Last Value - It is the last value of the previous counter. • Prompt for Value Prompts the user to set the value. Arabic Table 5-17: Counter Field (Continued) Free Text Options Field Description Text Allows the user to enter free text. User Editable Allows the user to make the text field editable or non editable. The fields, Prompt, Maximum Length and Fixed Length are visible only when this option is set to Yes. Prompt Allows the user to enter the text that will prompt the message selector on the information to enter text. Maximum Length Maximum length of the user editable field. Fixed Length Restricts the user entered field to a fixed length. Example Enter Batch Code Table 5-18: Free Text Rev AB Manage Messages 5-49 Videojet 1550 Operator Manual Field Description Example Encryption Allows the user to choose the type of encryption. CLARiTY.Encryption.Arabic Table 5-18: Free Text (Continued) To Edit a Message Do the following tasks to edit and save a message: 1 Navigate to Tools > Message Editor from the Home Page. 2 Select the message which needs to be edited and touch . Figure 5-40: Edit Page 3 The message is displayed in the ‘message page’. 5-50 Manage Messages Rev AB Videojet 1550 Operator Manual Figure 5-41: Message Page 4 In Message Page, there are three options: • For adding a new user field, touch . • For editing an existing user field, select a content (see “To Select Content” on page 5-51) and touch . • For changing the message parameters: - Default Message Parameters: Navigate to Tools > Setup > Control >Default Message Parameters. For more details, refer “Default Message Parameters” on page 5-10 in Table 5-3. - Current Message Parameters: Touch without selecting any user field in the message page and edit the parameters as required. For more information, see “To change Current Message Parameters” on page 5-63. To Select Content Click on the required field, a blue box appears around the selected field as shown in Figure 5-42 on page 5-52. Click a blank space anywhere in the message to deselect or click on another field as required. Rev AB Manage Messages 5-51 Videojet 1550 Operator Manual Selected Field Figure 5-42: Selected Field 5 Touch to edit the field properties. Note: Touching the button without selecting a field will enable the user to view and edit the ‘current message parameters’. For viewing and editing the Default Message Parameters, navigate to Tools > Setup > Control >Default Message Parameters. For more details, refer “Default Message Parameters” on page 5-10 in Table 5-3. 6 Edit the required field property and touch OK. Note: The field properties displayed depends on the selected field. For example, if a text field is selected for editing, the ‘Free Text’ field properties is displayed for editing. To Enter Multiple Lines in a Message Note: The printer automatically selects the best configuration from the message that you entered. You can enter the messages that have a maximum height of 34. You can enter multiple lines of text until all lines fit within the allowed height of the message space. You can drag the fields by selecting and moving within the message space. Alternatively you can select arrow button (see Figure 5-43 on page 5-53) and move by selecting the required arrow (see Figure 5-44 on page 5-53). 5-52 Manage Messages Rev AB Videojet 1550 Operator Manual Arrow Button Figure 5-43: Message Editor Tool bar Use the direction arrows to move the fields. Figure 5-44: Arrow Tool bar To Clear a Field in a Message Do the following tasks to clear a field in a message: 7 Navigate to Tools > Message Editor from the Home Page. 8 Touch the message which needs to be edited and touch Edit. 9 Touch the required field to clear. Figure 5-45: Select Field 10 Touch Rev AB , the following screen appears. Displays the confirmation page. Manage Messages 5-53 Videojet 1550 Operator Manual Figure 5-46: Confirmation Screen 11 Touch Yes to delete the selected field. Note: It is recommended that you save the message with a unique reference. 12 Touch the button. The field is deleted. Figure 5-47: Message Cleared To Modify Font Attributes Do the following tasks to modify the font attributes: 13 Navigate to Tools > Message Editor from the Home Page. 5-54 Manage Messages Rev AB Videojet 1550 Operator Manual 14 Touch the required message and then touch Edit. 15 Touch the text field which needs to be modified. Figure 5-48: Select Text Field 16 Touch button. icon navigates the user to the font attribute information which allows the user to access the font attributes or select the keys below for editing the font properties.(See Table 5-19). Key Function Increases the font height for the selected field. Decreases the font height for the selected field. Make the selected field in Bold. Unbold the selected field. Table 5-19: The keys to Change the Height of the Fonts Rev AB Manage Messages 5-55 Videojet 1550 Operator Manual 17 Touch the button and the list of available font properties appear. 18 Touch the suitable option and modify. Figure 5-49: Font Properties List Table 5-20 shows the various font properties: Field Options Description Font Size 5 high, 7 high, 9 high, 12 high, 16 high, 24 high and 34 high Allows the user to choose between various font sizes. Narrow Font On, Off Allows the user to set the Narrow Font option On/Off. Character Width Single, Double, Triple Allows the user to set the width of the character as Single/Double/Triple. Field Inverse On, Off Allows the user to set the Field Inverse option On/ Off.Setting this to ‘On’ will invert the font colour. Field Mirror Image On, Off Allows the user to set the Field Mirror Image option On/Off. Setting this to ‘On’ will mirror the field. Table 5-20: Font Properties 5-56 Manage Messages Rev AB Videojet 1550 Operator Manual Field Options Description Invert On, Off Allows the user to set the Invert option On/Off.Setting this to ‘On’ will invert the field. Table 5-20: Font Properties (Continued) 19 Touch OK button. Figure 5-50: Modified Text Screen 20 After editing the message, Touch the save button . 21 Modify the name if required, else touch OK. Displays the confirmation Page. Rev AB Manage Messages 5-57 Videojet 1550 Operator Manual Figure 5-51: Edit Page Note: It is recommended that you save the message with a unique reference. 22 Touch Yes to save the edited message. Note: Always reload a message when a change is made to either a message or message parameters. The only time this is not required is when the change is made after pressing the nudge button on the home page. Note: To exit the Message Editor without saving the message, touch Home or Tools button. To Delete a Message Do the following tasks to delete a message: 1 Navigate to Tools > Databases > Internal from the Home Page. 2 Touch Edit. 5-58 Manage Messages Rev AB Videojet 1550 Operator Manual Figure 5-52: Internal Screen 3 Select the message which needs to be deleted and touch Delete. Note: You can touch Select All to delete all the available messages. Figure 5-53: Delete Screen 4 Displays the confirmation page. Rev AB Manage Messages 5-59 Videojet 1550 Operator Manual Figure 5-54: Confirmation Screen 5 Touch Yes to confirm the deletion. To Define a Prompted Field Prompted fields define the content that can change each time the message is used. The content can include a message of the day or other content that is related to a known run of the product, but remains the same for that complete run. When a message that contains a prompted field is loaded, the operator is asked to provide the contents for the field. Do the following tasks to define a prompted field: 1 Follow the steps 1 to 3 under the section “To Create a Message” on page 5-28. 2 Add a free text field. Refer the steps 14 and 15 under the section “To Add Free Text” on page 5-37. Note: The user editable option is available on all the user fields. 5-60 Manage Messages Rev AB Videojet 1550 Operator Manual Figure 5-55: Text Field Properties Screen 3 Touch User Editable and select Yes. A list of additional fields appear (see Figure 5-56 on page 5-61. Note: The user editable option is set to ‘No’ by default. If this is changed to ‘Yes’ the user can set the prompt text, field length and encryption. The prompt text becomes the user field name. Enabled after User Editable is set to Yes Figure 5-56: Additional Text Field Properties Screen 4 Set the maximum length and fixed length. Rev AB Manage Messages 5-61 Videojet 1550 Operator Manual 5 Enter the prompt for the field in the QWERTY page. This will be the prompt when the message is selected. Figure 5-57: Prompt Screen 6 Touch OK. Figure 5-58: Text field properties 7 Touch OK and save the message after entering the message name. 5-62 Manage Messages Rev AB Videojet 1550 Operator Manual 8 When this message is selected by navigating to Home > Job Select, the user interface will display this prompt. Touch Edit to change the content of the prompted field. Figure 5-59: Prompt Note: Additional user fields can be set up using CLARiSOFT®. To add logo Logos are setup in CLARiSOFT®. To Insert a Barcode Barcodes will be setup in CLARiSOFT®. To change Current Message Parameters In the message page, touch without selecting any user field. Displays the following screen. Edit the parameters as required. Note: These parameters will only apply to the current message. For changing the default parameters, see “Default Message Parameters” on page 5-10. Rev AB Manage Messages 5-63 Videojet 1550 Operator Manual Figure 5-60: Current Message Parameters Figure 5-61: Current Message Parameters 2 Parameter Description Width Allows the user to set the required message width. Character Height Allows the user to set the required character height. Character Gap Allows the user to set the required message character gaps. Table 5-21: Current Message Parameters 5-64 Manage Messages Rev AB Videojet 1550 Operator Manual Parameter Description Product Delay Allows the user to set the product delay (the time between the start of product (trigger point) and the print start position). Reverse Reversed (back to front) character printing. Invert: Inverted (upside down) character printing. Select Raster Substitute Lists the file name of the selected raster. Raster Substitution When selected ON the printer automatically selects the appropriate raster for the line running speed. Bold Print Adjustment Sets the value for Bold Print Adjustment. Table 5-21: Current Message Parameters Import Messages Do the following tasks to import messages: 1 Navigate to Tools > Databases from the Home Page. Figure 5-62: Databases Note: This option is available only when the USB memory stick containing the folder JOBS is inserted to the USB port. 2 Touch External. List the messages available in the USB. Rev AB Manage Messages 5-65 Videojet 1550 Operator Manual Figure 5-63: Messages in USB 3 Select a message to be transferred to the printer and touch . Export Messages Do the following tasks to export messages: 1 Navigate to Tools > Databases > Internal from the Home Page. Displays the list of messages available in the printer. Figure 5-64: Messages in Printer 5-66 Manage Messages Rev AB Videojet 1550 Operator Manual 2 Select a message to be transferred to the USB and touch . Overall Equipment Effectiveness - Availability Tools Introduction Availability is a measurement of equipment uptime. It is the amount of time that the equipment is ready to run when required by production. This is a one of the three key metrics of OEE and is available for Videojet 1550. The ‘Availability’ tool helps to isolate operational versus printer issues and allows the user to track the printer downtime and view the downtime statistics. The pareto of faults that allows the analysis of runtime measurement data helps the user to understand and eliminate the more frequent causes of both printer and operational downtime. The availability shows two basic availability metrics simultaneously: • Printer Availability • Operational Availability Note: Operational Availability can be changed between two separate production time proxies as required by the user: "power on" and "jets on" mode. For more information, refer “Operational Availability” on page 5-68. Operating Time Availability% = Planned Production Time Where • Operating Time is Total Printer Uptime • Planned Production Time is the Actual Line Run Time Expected*. * Based on proxy selected 'power on' or 'jets on'. Printer Availability Printer Availability tracks the downtime directly related to an internal error (fault) such as • Pump Failure • Charge Supply Fault Rev AB Overall Equipment Effectiveness - Availability Tools 5-67 Videojet 1550 Operator Manual • Gutter Fault Printer Availability is defined as Printer Downtime Printer Availability = 1 Printer Total Time ‘Printer Total Time’ is the total amount of time for which the printer is turned on (has power applied). If the printer is powered down when a fault is active, the amount of time that the printer is off is also included in this printer total time. ‘Printer Downtime’ is the amount of ‘Printer Total Time’ the printer has spent in a ‘Printer Fault State’. ‘Printer Fault state’ is defined as the period where the printer is not available due to a fault identified as a printer fault. For more information, refer Service Manual. Note: ‘Printer Availability’ is a subset of ‘Operational Availability’ and will be less than or equal to ‘Operational Availability’. Operational Availability This is a broader measure to reflect the full impact of the down time to production line. Operational Availability tracks the downtime related to faults that might be classed as “Procedural” such as: • Core empty • Head Cover removed • Core Service Overdue. The impact may be due to printer issues, operator related issues, shift changeovers and so on. Operational Availability is defined as Operation Downtime Operational Availability = 1 Production Time The Production Time Proxy allows the availability calculation to change between customer selected operating modes, jets-on or printer-on. The production time is defined based on the production time proxy chosen: • Jets On: If both printer and jet are switched ON. • Power On: If the printer is switched ON irrespective of the status of the jet. If the printer is powered down when a fault is active, the amount of time that the printer is off is also included in the production time. 5-68 Overall Equipment Effectiveness - Availability Tools Rev AB Videojet 1550 Operator Manual ‘Operation Downtime’ is the amount of ‘Production Time’ the printer has spent in an ‘Operation Fault State’. ‘Operational Fault state’ is defined as the period where the printer is not available due to a fault identified as a operational fault. Note: Refer Service Manual for further information on printer and operation fault states. Availability Page Touch Performance on the Home page. Performance Figure 5-65: Home Page Displays the Performance Page. Touch Availability to access the availability page. Availability Figure 5-66: Performance Page Displays the Availability page (see Figure 5-67). The user can view simultaneously the printer availability and operational availability data against the Rev AB Overall Equipment Effectiveness - Availability Tools 5-69 Videojet 1550 Operator Manual time frame.The history of the availability data in the Timeframe column enables the user to correlate seasonal changes affecting availability Operational Availability column Figure 5-67: Availability Note: Arrows shown in the availability cells indicates the presence of data for drilling down. Select the cell to view the specific data for detailed analysis. Option Description Timeframe Allows the user to view printer and operational availability values for different available time frames. The history of the availability data enables the user to correlate seasonal changes affecting availability. Printer Availability Shows the printer availability data. Operational Availability Shows the operational availability data based on the proxy in use for the calculation, that is "Power On" time or "Jets On" time Production Time Proxy Allows printer availability calculation to change between user selected operating modes that is either ‘jets-on’ or ‘printer-on’ mode.Proxy choice ensures the calculation of availability matches the operating mode of user. The operational availability column in the Availability page (see Figure 5-67) shows the proxy selected by the user. Table 5-22: Availability Page options 5-70 Overall Equipment Effectiveness - Availability Tools Rev AB Videojet 1550 Operator Manual Option Description Export to USB Allows the user to export the event log to USB stick. The UI will take the user through the steps required to download to USB. Shows that further information is available. Touch the cell to view the Fault Pareto page for the selected availability data. The page displays the fault type, downtime and fault frequency (see Figure 5-68 and Figure 5-69) Table 5-22: Availability Page options (Continued) Figure 5-68: Fault Pareto for Printer Availability Figure 5-69: Fault Pareto for Operational Availability Rev AB Overall Equipment Effectiveness - Availability Tools 5-71 Videojet 1550 Operator Manual Option Description Fault type Description of the error code and fault. Touch the fault type to view the detailed description of the fault and possible solutions. Downtime The total duration of time the printer was in this fault state. Frequency The number of times the printer had this fault in the time frame. Sort By Allows the user to sort the list based on printer downtime or fault frequency. Change Timeframe Allows the user to view fault pareto page for different available time frames. Table 5-23: Fault Pareto 5-72 Overall Equipment Effectiveness - Availability Tools Rev AB Videojet 1550 Operator Manual Option Description Printer/Operational Availability Allows the user to toggle between printer and operational availability fault pareto page. Table 5-23: Fault Pareto (Continued) Touch to view the Event page (see Figure 5-70). Event page displays the date, time and duration of each occurrence of that specific fault. This page can be used to correlate the occurrence of a fault with other events in the production facility. Figure 5-70: Event Touch to view the Parameter page (see Figure 5-71 on page 5-74). Parameter page displays the detailed printer health parameters logged when the specific fault occurred. Rev AB Overall Equipment Effectiveness - Availability Tools 5-73 Videojet 1550 Operator Manual Figure 5-71: Parameter Event Time: It is the time when the fault occurred. Data is shown for 1 minute and 5 minutes prior to the event to illustrate data trends. The printer highlights the parameters which are out of range. Combining this information to all noted symptoms can expedite root cause analysis. Touch Go to Event Log to view Event log page (see Figure 5-72). You can also view this page by navigating through Tools > Diagnostics > Printhead. The Event log retains all activities happening for 180 days period. It can be useful to check other printer activities occurring at the same time as a fault to understand the fault context. You can filter to remove status, warnings, alarms as required. 5-74 Overall Equipment Effectiveness - Availability Tools Rev AB Videojet 1550 Operator Manual Figure 5-72: Event log Symbol Type Alarm event. Warning events. Status- a printer event where no warnings or alarms are raised. Table 5-24: Event Log symbols Note: If an event has caused downtime then the symbol will be present along with the Alarm, Warning or Status symbols indicating that you can view the printer parameters at the time of that event. Option Description Hide Alarms Allows the user to Show/Hide any alarm events from the event log list. Table 5-25: Event Log Page Option Rev AB Overall Equipment Effectiveness - Availability Tools 5-75 Videojet 1550 Operator Manual Option Description Hide Warnings Allows the user to Show/Hide any warning events from the event log list. Hide Status Allows the user to Show/Hide any status events from the event log list. Export to USB Allows the user to export the event log and associated parameter snapshots to USB stick. The UI will take the user through the steps required to download to USB. Table 5-25: Event Log Page Option (Continued) Touch on the event message for detailed description of the fault or warning event. The user interface displays a detailed description, likely cause and resolution. Figure 5-73: Event log diagnostics Figure 5-74: Exported Data For more information on the exported data, refer the Service Manual. 5-76 Overall Equipment Effectiveness - Availability Tools Rev AB 6 Maintenance Introduction The maintenance of the printer includes the procedures that an operator or a service technician can perform. This chapter describes the maintenance tasks that the operators of the printer are allowed to perform. The other maintenance tasks that only the trained service technicians and personnel must perform are described in the Service Manual. Warning PERSONAL INJURY. It is possible that in a fault condition, the heater can reach 70° C. Do not touch the plate on which the heater is installed. The failure to follow this warning can cause personal injury. Maintenance Schedule Table 6-1 shows the maintenance schedule. Interval Task When the printer is commissioned or if the make-up cartridges are empty Replace the smart cartridge. Refer “Replace Smart Cartridges” on page 6-3. Table 6-1: Maintenance Schedule Rev AB Introduction 6-1 Videojet 1550 Operator Manual Interval Task As Required Clean the following parts of the printhead: • Deflector Plate • Gutter Note: Check the quality of the print before you do the maintenance. Refer “Inspect the Printhead” on page 6-7, and “Clean the Printhead” on page 6-7. Clean the printer cabinet. Clean the Touch Screens Every 2000 Hours Replace the back filter. Table 6-1: Maintenance Schedule (Continued) Preparation for Long-term Shutdown (Storage) or Transportation Note: Long term Shutdown procedure should be used when the printer will not be used for more than three months. Parts/tools Requirement Parts/Tool Quantity Part Number Make-up Cartridges matching existing make-up in ink core which will be flushed 4 - Empty Cartridges 6 SP399246 Nozzle Bypass Manifold (Loop Connector) Kit with gasket 1 399247 Table 6-2: Parts and Tools How to Prepare for Long-term Shutdown (Storage) or Transportation Do the following tasks to prepare the printer for long-term shutdown/ transportation: 1 Perform a Clean Stop. 2 Run three nozzle flushes. 6-2 Preparation for Long-term Shutdown (Storage) or Transportation Rev AB Videojet 1550 Operator Manual 3 Remove the Nozzle Manifold, and attach the Nozzle Bypass Manifold (with gasket) to it. Perform Empty Core Procedure. Note: Printhead needs to be placed over a wash station or a suitable container to capture any overspill. 4 After core procedure completes, run the Flush Ink Core procedure and follow the printer instructions. Note: The total time to complete this process is approximately three hours. It will require four sets of cartridges, each cartridge set is attached for 30 to 45 minutes. Each set, upon completion, will be half full with mixed fluids. 5 Remove the Nozzle Bypass Manifold and fix the Nozzle Manifold with the gasket from the print engine deck. The printer is now ready for storage or transportation. Note: When the ink core has been refilled with the ink removed for storage, do not recalibrate viscosity on re-install as the calibration data has been saved. Note: While preparing the printer for long term shut down, for manufacturer password, please contact Videojet Technologies Inc. at 1-800-843-3610 (for all customers within the United States). Outside the U.S., you should contact your Videojet Technologies Inc. distributor or subsidiary for assistance. Alternatively, you can visit www.videojet.com > Support > Videojet Password Generator. Replace Smart Cartridges There are two types of smart cartridges: • Ink cartridge • Make-up fluid cartridge The user has to install the cartridges when the printer is commissioned or when the cartridges are empty. The type of fluid (ink or make-up fluid) is written on the cartridge labels. Rev AB Replace Smart Cartridges 6-3 Videojet 1550 Operator Manual 1 2 1. Ink Cartridge 2. Make-up Fluid Cartridge Figure 6-1: Smart Cartridges To add or replace the cartridges, do the following tasks: 1 Open the door of the ink compartment, and keep the door in the position shown in the Figure 6-1. 2 If the ink or make-up fluid cartridge indicators indicate 0% and an error indicates that the ink and/or make-up fluid cartridges are empty, go to step 4. 3 If the ink or make-up fluid cartridge is not loaded a warning appears asking for the required cartridge to be inserted, go to step 5. Warning PERSONAL INJURY. All fluids like the ink, solvent and make-up fluid are volatile and flammable. They must be stored and handled according to the local regulations. Work only in areas with good ventilation. The cleaning solution is poisonous if taken internally. Do not drink. Seek medical attention immediately if ingested. 4 Pull the old ink cartridge (item 1, Figure 6-2) and the old make-up fluid cartridge (item 2) out of the printer cabinet. Note: Shake the ink cartridge before inserting it into the printer. 6-4 Replace Smart Cartridges Rev AB Videojet 1550 Operator Manual 1 2 1. Ink Cartridge 2. Make-up Fluid Cartridge Figure 6-2: Pull out the Cartridges 5 Insert the new ink cartridge into the ink cartridge holder by aligning the cartridge key with the correct holder slot (see Figure 6-3 on page 6-6). a. Make sure that the cartridge is engaged completely in the holder. Note: Push the cartridge until the cartridge locks into the cartridge holder (that is till you hear a snap sound). b. Make sure that the warning that indicates “ink cartridge not loaded” disappears. The warning can take some seconds to disappear. c. Make sure that the cartridge level indicator shows 100% full. Rev AB Replace Smart Cartridges 6-5 Videojet 1550 Operator Manual Figure 6-3: Cartridge Holder Slot 6 Insert the new make-up fluid cartridge into the make-up fluid cartridge holder by aligning the cartridge key with the correct holder slot. a. Make sure that the cartridge is engaged completely on the holder. b. Make sure that the warning that indicates “make-up fluid cartridge not loaded” disappears. The warning can take some seconds to disappear. c. Make sure that the cartridge level indicator shows 100% full. 6-6 Replace Smart Cartridges Rev AB Videojet 1550 Operator Manual Inspect the Printhead Do the following tasks to inspect the printhead: 1 Stop the ink jet and wait for the printer to completely shutdown. 2 Disconnect the printer from the power supply. 3 Loosen the printhead screw (item 2, Figure 6-4 on page 6-9) and remove the printhead cover (item 3). 4 Inspect the printhead and the inside of the printhead cover for any ink deposits. Clean if necessary (refer “Clean the Printhead” on page 6-7). Clean the Printhead Warning PERSONAL INJURY. In the event of an ink or solvent spill, leakage from the printer could cause a floor/slip hazard and/or fire hazard (particularly if the equipment is situated over flammable material and/or other equipment). An optional drip tray is available (Part Number 234407). To install, place the drip tray on surface that the printer is to be used. Place the printer in the centre of the drip tray. Ensure that the drip tray is appropriately grounded to avoid static build up. Warning VAPOUR HAZARD. Prolonged breathing of cleaning solution vapor can cause drowsiness and/or effects like alcoholic intoxication. Use only in well ventilated, open areas. Rev AB Inspect the Printhead 6-7 Videojet 1550 Operator Manual Warning HANDLING CLEANING SOLUTION. The cleaning solution is irritating to the eyes and respiratory system. To prevent personal injury when handling this substance: Always wear protective rubber gloves and clothing. Always wear goggles with side-shields or a face mask. It is also advisable to wear safety glasses when carrying out maintenance. Apply barrier hand cream before handling ink. If cleaning solution contaminates the skin, rinse off with running water for at least 15 minutes. Warning FIRE AND HEALTH HAZARD. The cleaning solution is volatile and flammable. It must be stored and handled in accordance with local regulations. Do not smoke or use a naked flame in the vicinity of the cleaning solution. Immediately after use remove any tissues or cloth that are saturated with cleaning solution. Dispose off all such items in accordance with local regulations. Caution EQUIPMENT DAMAGE. To prevent the damage to the printer components, use only soft brushes and lint free cloths to clean the printer. Do not use high-pressure air, cotton waste or abrasive materials. Caution EQUIPMENT DAMAGE. Make sure that the cleaning solution is compatible with the ink used before you clean the printhead. The failure to follow the caution can damage the printer. Note: Make sure that the jet is turned off. 6-8 Clean the Printhead Rev AB Videojet 1550 Operator Manual 1 9 8 7 6 3 5 2 4 1. Umbilical 2. Printhead Screw 3. Printhead Cover 4. Nozzle 5. Deflector Plate 6. Gutter Sensing Tube 7. Charge Electrode 8. Printhead Engine 9. Printhead Valve Module Figure 6-4: Printhead 1 Put the printhead into the wash station (part number 399085). 2 Use a cleaning agent and a tissue or a soft brush to clean the following parts of the printhead: • Gutter Sensing Tube (item 6, Figure 6-4) • Charge electrode (item 7) • Deflector plate (item 5) (see “Clean the Deflector Plate” on page 6-10) • Nozzle (item 4) Note: The cleaning agent must be compatible with the type of ink that you use in the printer. 3 Allow the printhead to dry and make sure that the slot in the charge electrode is free of cleaning agent. Note: Use a hand blower or compressed air to dry the printhead quickly. The air pressure must not be more than 20 psi. Rev AB Clean the Printhead 6-9 Videojet 1550 Operator Manual Caution EQUIPMENT DAMAGE. The printhead must be dry before you try to start the printer. The failure to follow this caution can damage the printhead. 4 Refit the printhead cover and tighten the knurled screw. Clean the Deflector Plate To prevent the deposits of ink, clean the contoured surfaces of the deflector plate with the solvent, and clean dry air (CDA). Deflector Plate Figure 6-5: Clean the Deflector Plate Clean the Printer Cabinet To clean the printer cabinet, do the following tasks: Warning PERSONAL INJURY. Airborne particles and materials are a health hazard. Do not use high-pressure compressed air to clean the printer cabinet. 1 Remove the dust from the printer with a vacuum cleaner, or soft brush. 6-10 Clean the Printer Cabinet Rev AB Videojet 1550 Operator Manual 2 Clean the outer surfaces of the printer with a wet lint free cloth. Use a mild detergent to remove the contamination that you cannot remove by a wet cloth. Warning To avoid damage to the printer components, use only soft brushes and lint free cloths for cleaning. Do not use high pressure air, cotton waste, or abrasive materials. Caution EQUIPMENT DAMAGE. Any cleaning solutions containing either chloride, including hypochlorite bleaches or hydrochloric acid, can cause unacceptable surface pitting and staining. These should not be used in contact with stainless steels. If wire brushes or wire scouring pads are used, these should be made of stainless steel. Make sure that any abrasive media used is free from sources of contamination, especially iron and chlorides. Clean the Touch Screen 1 Clean the touch screen by wiping with a dry soft cloth or cotton pad as necessary. 2 Ensure any moisture is removed immediately to avoid staining or damage to the touch screen. Note: If necessary, the cloth can be moistened with a little ethanol to remove any dirt. Caution EQUIPMENT DAMAGE. Only clean the LCD Screen by wiping with a soft cloth or cotton pad. Water may cause damage or discoloration of the screen. Clean condensation or moisture from any source immediately. Rev AB Clean the Touch Screen 6-11 7 Troubleshooting Introduction This chapter contains the troubleshooting and fault diagnosis information for the everyday users of the printer. The service manual has more information on troubleshooting for the service technician and trained personnel. Warning LETHAL VOLTAGES. Lethal voltages are present within this equipment when the equipment is connected to the main electrical supply. Only trained and authorised personnel must do the maintenance work. Observe all statutory electrical safety codes and practices. Unless it is necessary to run the printer, disconnect the printer from the main electrical supply before you remove the covers or do any service or repair activity. The failure to follow this warning can cause death or personal injury. Warning PERSONAL INJURY. It is possible that in a fault condition the heater can reach 70° C. Do not touch the plate on which the heater is installed. The failure to follow this warning can cause the personal injury. Rev AB Introduction 7-1 Videojet 1550 Operator Manual The Printer Does Not Start 1 Make sure that the printer is turned on. To turn on the printer, press the green push button. 2 Check the system bar (see Table 7-1) to see if a system fault has occurred or if user action is required. Note: Status bar across the top of the home screen indicates the color of the beacon output. Status Bar Beacon Beacon Output Blue GREEN The jet is running and the printer can print correctly (not in print mode). Green GREEN The printer is in print mode and can print correctly Yellow AMBER and GREEN The printer requires user interference to prevent a system fault. For example, ink or make-up fluid low. Red RED Any fault that prevents the printing. For example, jet not running, deflector plate trip. Table 7-1: Status Bar 3 If the status bar is red or yellow, inspect the display to see the related message are displayed. Refer to “Fault Messages and Warnings” on page 7-7. 4 If the status bar is green, and the printer does not print: • Make sure that the product sensor and shaft encoder are connected and correctly operating (a lamp found behind the product sensor must flash if a product passes the sensor). • If the problem continues, report the fault to Videojet Technologies Inc. at 1-800-843-3610 (United States (US) only). The customers outside the US must contact a Videojet subsidiary office or the local Videojet distributor. 5 If the display or beacon (where installed) does not illuminate, check the main electrical supply as follows: a. Make sure that the main electrical supply is available. b. Make sure that the main input connector is fitted correctly. 7-2 The Printer Does Not Start Rev AB Videojet 1550 Operator Manual c. Make sure that the main power supply button is in the ON position (looks pressed in). d. If the problem continues, report the fault to Videojet Technologies Inc. at 1-800-843-3610. Incorrect Print Position 1 Make sure that the Product Delay value set in the Setup > Control menu is correct. See “Default Message Parameters” on page 5-10. Distance from Edge Videojet Product Figure 7-1: Print Position 2 Make sure that there are no additional spaces at the start of the message. Incorrect Print Size 1 Make sure that the set character height is correct. Refer to “To Modify Font Attributes” on page 5-54. 2 Make sure that the distance from the printhead to the product is correct. The character height increases and resolution decreases as the printhead moves away from the product. Note: The optimal distance from the printhead to the product for the best quality is 10 mm. Rev AB Incorrect Print Position 7-3 Videojet 1550 Operator Manual Distance Figure 7-2: Distance from Product 3 Make sure that the correct font is selected in the message. Note: Refer to Table A-6 on page A-7 for information on the print height. 4 If the message width appears stretched, decrease the width value set in the Print Position menu. Refer to “Print Position” on page 4-3. 5 If the message width appears compressed, increase the Width value set in the Print Position menu. Print Not Complete You must check for any ink deposits on the printhead and clean the printhead if necessary. Refer to “Clean the Printhead” on page 6-7. 7-4 Print Not Complete Rev AB Videojet 1550 Operator Manual Poor Print Quality The example on the left shows good overall character formation, no stray drops and an even application of print. Table 7-2 describes the samples of bad printing, their causes and the steps required to correct the fault. Sample and Cause Jet not aligned correctly, or nozzle has a partial block. Note bottom drops clipping the edge of the gutter. Possible EHT too low. Phasing error. The correct placement of drop is not good. You see a good amount of splashing in the area around. Remedy Clean the printhead and printhead cover. Perform the nozzle flush procedure, wash the nozzle with wash down. Make sure that the gutter is clean. Clean and completely dry the printhead and the printhead cover. Make sure there is enough time available between prints to phase. Backflush nozzle and check for correct breakup. Incorrect modulation, too many satellites, charging process not correct. Check for jet alignment. Refer to the service manual for more information. Pressure too high, drops not deflected correctly, drops “run in” to one another, small print. Check for jet alignment. Refer to the service manual for more information. Pressure too low, the drops are overdeflected or incorrectly positioned. Possible loss of most deflected drops. Table 7-2: Samples of Bad Printing Rev AB Poor Print Quality 7-5 Videojet 1550 Operator Manual Sample and Cause Remedy Decrease the distance from the substrate, or select a more correct font. Printhead too far from the substrate. The drops are affected by air currents and are spaced too far apart vertically. The Printhead slot not vertical to the substrate travel. The face of the of the printhead must be at 90 degrees angle to the surface of the substrate and the slot must be vertical to the substrate movement. Refer to the figure below. View A View A Table 7-2: Samples of Bad Printing (Continued) Printer Status Icons The printer status icons are divided into two groups: • The indicator icons: The indicator icons show the status of the ink jet. • The printer status bar displaying status as: - ‘RUNNING’: It is displayed when the printer is on, jet is running and printing is enabled. - ‘OFFLINE’: It is displayed when the printer is on, jet is running and printing is disabled. 7-6 Printer Status Icons Rev AB Videojet 1550 Operator Manual - ‘SHUTDOWN’: It is displayed when the printer is on and jet is not running. Fault Messages and Warnings When a fault or warning occurs, the printer displays the fault message in the status bar at the top of all pages. The status bar will turn yellow in case of a warning and it turns red, in case of an alarm as shown below. Figure 7-3: Fault Message Figure 7-4: Warning Message When a fault occurs, the printer’s fault output relay will open. If this relay is wired into the packaging machine’s stop circuit, it can be used to ensure that the packaging machine is stopped in the event of an error. This prevents the uncoded product from being produced when the printer has a fault. Rev AB Fault Messages and Warnings 7-7 Videojet 1550 Operator Manual Figure 7-5: Fault Display Several faults and warnings may occur at the same time. Faults or alarms will always be displayed first. To view the faults/warnings in more detail and to view instructions on what to do about them, touch the red or yellow area in the status window at the top of the touch screen display. Clearing a Fault Message or Warning The instructions in this section provides information on how to clear a fault message. A similar procedure is used to clear warnings. To view the details of the fault list, proceed as follows: 7-8 Fault Messages and Warnings Rev AB Videojet 1550 Operator Manual 1 Touch the red FAULT message to view the list of faults (Figure 7-5 on page 7-8). Figure 7-6: Fault Selection 2 Touch the fault name in the list to read more details about the fault. 3 Read the details of the fault and the on screen instructions that tell you what to do about the fault. Rev AB Fault Messages and Warnings 7-9 Videojet 1550 Operator Manual Figure 7-7: Fault Details Display 4 When you have corrected the fault, the Clear button is activated. Press Clear to remove the fault message. Note: This procedure applies only to 'latched alarms' which remain until you clear them using the "Clear" button. Other alarms will automatically reset when the alarm condition is rectified and need not be cleared manually. Printer Error Messages Note: For clearing all alarms, navigate to Diagnostics > Printhead > Clear errors and warnings. 7-10 Fault Messages and Warnings Rev AB Videojet 1550 Operator Manual Fault (Alarm) Icons Error Reference Name Remedial Action E6000 Printhead Absent Reliable communications between User Interface and the CSB has been lost. Power cycle the printer and see if the issue resolves. If not perform a Communications set up. If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. E6007 USB Barcode Scanner Not Found Check connection if barcode scanner is attached. E6008 EHT/HV Trip The deflector plate arcing is sensed. Clean the deflector electrodes within the Printhead. Perform an EHT/HV calibration. Perform a nozzle back flush. If the fault persists, consult the service manual or contact qualified local maintenance engineer or service representative. E6010 Ink Core Empty If you have fitted a new ink core you will need to fill it. Please follow the current commissioning procedure for steps on how to do this. If the existing core is showing empty and will not fill check the remaining ink core life has not been exceeded. Refer to documentation for ink core life, consult the service manual or contact your qualified local maintenance engineer or service representative. E6011 Pump Fault Consult the service manual or contact your qualified local maintenance engineer or service representative. E6012 Cabinet Too Hot The printer cabinet temperature is more than 80 degrees Celsius. To prevent any damage, the printer stops automatically. The printer starts after the temperature decreases. Report all overheating incidents to your qualified local maintenance engineer or service representative. Table 7-3: Fault (Alarm) Icons Rev AB Fault Messages and Warnings 7-11 Videojet 1550 Operator Manual Error Reference Name Remedial Action E6013 Ink Core Service Overdue The ink core module is in use for more than the rated hours and requires maintenance. The ink core or Pump must be replaced immediately. Consult the service manual or contact your local maintenance engineer or service representative. Refer Table 7-5 on page 7-23. E6014 Unable to control viscosity Check if the make-up cartridge is empty. If the cartridge is empty, then replace it. If this action does not correct the fault, consult the service manual or contact your local maintenance engineer or service representative. E6015 Bad Nozzle Shutdown jet. Check nozzle is correctly fitted. Carry out Nozzle Flush. Restart jet. If the issue persists, consider performing a refresh of the ink in the core. If this action does not correct the fault, consult the service manual or contact your local maintenance engineer or service representative. E6016 Mod Driver Chip Over Temperature Mod amplifier hardware shutdown because of amplifier over temperature. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6017 Fatal Error: No Phase Response From Firmware Phase data cannot be obtained during start-up. Perform a nozzle back flush. Clean and completely dry the Printhead. If still in error after two attempts, consult the service manual or contact your local maintenance engineer or service representative. E6021 Initial Phasing Trim Failed Phase data cannot be obtained during start-up. Perform a nozzle back flush. Clean and completely dry the Printhead. If still in error after two attempts, consult the service manual or contact your local maintenance engineer or service representative. E6022 Modulation Readback Failed Hardware error. Consult the service manual or contact your qualified local maintenance engineer or service representative. Table 7-3: Fault (Alarm) Icons (Continued) 7-12 Fault Messages and Warnings Rev AB Videojet 1550 Operator Manual Error Reference Name Remedial Action E6023 Rasters Memory Overflow Detected Consult the service manual or contact your qualified local maintenance engineer or service representative. E6024 Valve Error Hardware error in valve hit/hold drive circuit Consult the service manual or contact your qualified local maintenance engineer or service representative. E6025 Core Not Filling Consult the service manual or contact your local maintenance engineer or service representative. E6026 Insufficient Ink To Fill Core Remove the empty ink cartridge and insert new ink cartridge. E6028 New Ink Core Has A Different Ink Reference Validate that the ink type display matches the ink cartridge inserted. If you are using an existing ink core, replace with the correct ink cartridge. If the ink type has changed, consult the service manual or contact your qualified local maintenance engineer or service representative. Note: If a new ink core has been fitted, this error will be presented and a "copy ink core parameters" will need to be performed. E6029 EHT/HV Calibration Required Verify that the printhead is clean and completely dry. Verify that the printhead sleeve is in place and secured correctly. Enter required password. Calibrate EHT/ HV or contact your qualified local maintenance engineer or service representative. E6064 Pump Fault Consult the service manual or contact your qualified local maintenance engineer or service representative. E6089 Charge Supply Fault Consult the service manual or contact your qualified local maintenance engineer or service representative. Table 7-3: Fault (Alarm) Icons (Continued) Rev AB Fault Messages and Warnings 7-13 Videojet 1550 Operator Manual Error Reference Name Remedial Action E6090 Gutter Fault Verify the Ink Stream is present and aligned with the gutter. If not back flush the nozzle. If the ink stream is present but not aligned, follow alignment procedure. If the ink stream is present and is in the gutter, refresh the ink. If the ink stream is present and is in the gutter and the gutter fault persists there may be a possible gutter sensor fault this may require the nozzle deck to be replaced. If the Ink Stream is not present or the issue blocking persists there may be a possible umbilical issue. At any time consult the service manual or contact your qualified local maintenance engineer or service representative. Table 7-3: Fault (Alarm) Icons (Continued) Warning Icons Error Reference Name Remedial Action E6001 Unsupported Ink Core If the wrong type of ink core is fitted to the printer you will be unable to continue operation. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6002 Ink Cartridge Expired Ink past the expiry date. Insert a new ink cartridge. E6003 Make-up Cartridge Expired Make-up past the expiry date. Insert a new make-up cartridge. E6039 Head Temperature Too High The measured printhead temperature is more than 3° Celsius above the target temperature. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6040 Head Temperature Too Low The measured printhead temperature is more than 3° Celsius below the target temperature. Consult the service manual or contact your qualified local maintenance engineer or service representative. Table 7-4: Error Messages 7-14 Fault Messages and Warnings Rev AB Videojet 1550 Operator Manual Error Reference Name Remedial Action E6041 TOF Too High The measured jet velocity is more than 10% above the target jet velocity. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6042 TOF Too Low The measured jet velocity is more than 10% below the target jet velocity. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6044 Head Cover Removed Check the printhead cover installation. Make sure the printhead cover is completely seated on the printhead, ensure the printhead is slid completely into the sleeve. Confirm that the magnet is present on the end of the sleeve, Cover switch may be faulty and need replacing, consult the service manual or contact your qualified local maintenance engineer or service representative. E6045 Phase Threshold Error The printer is unable to acquire a phase profile with the phase threshold set to the minimum value. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6046 Ink Viscosity Too High Pressure set point for correct velocity is greater than calculated pressure by more than 0.1 bar. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6047 Ink Viscosity Too Low Pressure set point for correct velocity is greater than calculated pressure by more than 0.1 bar. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6048 Pressure Too High The actual pressure is more than 0.2 bar above the target pressure. Consult the service manual or contact your qualified local maintenance engineer or service representative. Table 7-4: Error Messages (Continued) Rev AB Fault Messages and Warnings 7-15 Videojet 1550 Operator Manual Error Reference Name Remedial Action E6049 Pressure Too Low The actual pressure is more than 0.2 bar below the target pressure. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6050 No Ink Cartridge No ink cartridge present. Insert a new ink cartridge. E6051 Wrong Ink Cartridge The cartridge inserted into the ink cartridge holder contains the wrong ink type. Fluid reference and fluid type must match ink core module. These can be identified by looking at smart chip data from the printer and comparing it to the ink cartridge label specifications. If the problem persists, consult the service manual or contact your qualified local maintenance engineer or service representative. E6053 Ink Cartridge Low Ink Cartridge is nearly empty. Ensure a full ink cartridge is available for replacement when the current ink cartridge becomes empty. E6054 Ink Cartridge Empty Insert a new ink fluid cartridge. The part number of the ink fluid is also displayed. If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. E6055 Ink Insertions Exceeded The current ink cartridge has been inserted more than ten times. It is recommended to insert a new ink cartridge to maintain the cartridge integrity E6056 No Make-up Cartridge No make-up fluid available for addition to the ink core module. Insert a new makeup cartridge. Table 7-4: Error Messages (Continued) 7-16 Fault Messages and Warnings Rev AB Videojet 1550 Operator Manual Error Reference Name Remedial Action E6057 Wrong Make-up Cartridge The cartridge inserted into the make-up fluid cartridge holder contains the wrong make-up fluid type. Fluid reference and fluid type must match ink core module. These can be identified by looking at smart chip data from the printer and comparing it to the ink cartridge label specifications. If the problem persists, consult the service manual or contact your qualified local maintenance engineer or service representative. E6059 Make-up cartridge low Make-up cartridge is nearly empty. Ensure a full make-up cartridge is available for replacement when the current make-up cartridge becomes empty. E6060 Make-up Cartridge Empty Insert a new make-up fluid cartridge. The part number of the make-up fluid is also displayed. If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. E6061 Make-up Insertions Exceeded The current make-up cartridge has been inserted more than ten times. It is recommended to insert a new make-up cartridge to maintain the cartridge integrity. E6062 Ink Core Level High Ink level in the ink core module is very high. Check printer is level. If printer is level and warning is still present, remove some of the fluid from ink core, consult the service manual or contact your qualified local maintenance engineer or service representative. E6063 Ink Core Level Low Check whether the ink cartridge is empty. Replace with a new ink cartridge. If an empty ink cartridge is replaced with a full cartridge while the jet is running, the printer will automatically top-up the core. If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. Table 7-4: Error Messages (Continued) Rev AB Fault Messages and Warnings 7-17 Videojet 1550 Operator Manual Error Reference Name Remedial Action E6065 Ink Core Service Soon (0.5% left) Ink core module nearing end of life. 0.5% life left. It is strongly recommended that you order a new core or pump at this time. Consult the service manual or contact your qualified local maintenance engineer or service representative. Refer Table 7-5 on page 7-23. E6066 Pump RPM Near Max Pump near maximum RPM and pressure is low. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6067 Cabinet Hot The electronics compartment is above 70° Celsius. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6068 Product Detector Too Close To Printhead Check that the distance between the Printhead and product detector is correct relative to the line running parameters and increase gap or adjust product as appropriate. If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. E6069 Gap Between Prints Too Short The delay between prints is too small or short. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6070 Print Overlap The print has started before the end of the current print. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6071 No Time to Phase Check that the product detect and the printhead are in the correct position. Consult the service manual or contact your qualified local maintenance engineer or service representative. Table 7-4: Error Messages (Continued) 7-18 Fault Messages and Warnings Rev AB Videojet 1550 Operator Manual Error Reference Name Remedial Action E6072 No time for TOF The printer is unable to get an “actual velocity” and thus cannot perform TOF velocity control. Check whether the product detector and the printhead are in the correct position. Consult the service manual or your qualified local maintenance engineer or service representative. E6073 Overspeed The line speed exceeds current print raster (matrix) to get the print width that you need. If the print width is not acceptable, consult the service manual or contact your qualified local maintenance engineer or service representative. E6074 Product Queue Too Deep There are too many products between the product detect and the printhead. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6075 No Valid Ink Parameters Consult the service manual or contact your qualified local maintenance engineer or service representative. E6076 Possible Ink Coefficient Update Consult the service manual or contact your qualified local maintenance engineer or service representative. E6077 USB Connection Is Over Current External USB device requesting excessive current. Replace with alternative external USB device. If the problem persists or for additional troubleshooting, please consult the service manual or contact your qualified local maintenance engineer or service representative. E6078 Suspected Head Heater Failure (Or Thermal Trip) Consult the service manual or contact your qualified local maintenance engineer or service representative. E6079 Tank Not Filling Ink core module still at low level after 5 attempts to add ink to increase level. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6080 DAC Overflow Hardware fault (Digital to Analogue Converter). Consult the service manual or contact your qualified local maintenance engineer or service representative. Table 7-4: Error Messages (Continued) Rev AB Fault Messages and Warnings 7-19 Videojet 1550 Operator Manual Error Reference Name Remedial Action E6081 DAC Comms Error Hardware fault (Digital to Analogue Converter). Consult the service manual or contact your qualified local maintenance engineer or service representative. E6082 Charge DAC Not Zeroed Hardware fault (Digital to Analogue Converter). Consult the service manual or contact your qualified local maintenance engineer or service representative. E6083 Unable To Compensate For Throw Distance The print delay is too small or short. Adjusting the printhead position and throw distance may rectify this issue. If the problem persists or for additional troubleshooting, consult the service manual or contact your local maintenance engineer or service representative. E6086 Creating Raster Catalog Software is busy. Raster is being replaced and the printer cannot print. Wait for the raster catalogue to complete. If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. E6087 Incorrect Raster or Raster Family Name Requested raster table not loaded into system. Consult the service manual or contact your qualified local maintenance engineer or service representative. E6091 Printhead Cover Detect Disabled By default the Printhead Cover Detect is enabled. If you are seeing this warning it means the detection has been disabled. Please proceed with caution. E6093 Error Sensing Ink Core Low Level Probe If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. E6094 Error Sensing Ink Core Mid Level Probe If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. Table 7-4: Error Messages (Continued) 7-20 Fault Messages and Warnings Rev AB Videojet 1550 Operator Manual Error Reference Name Remedial Action E6095 Error Sensing Ink Core High Level Probe If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. E6096 Error Sensing Gutter Probe If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. E6097 Missed Print (PD Too Close To Printhead) Missed print because product detector is too close to Printhead. Check that the distance between the Printhead and product detector is correct relative to the line running parameters and increase gap or adjust product as appropriate. If there is a 'Clear' button below you can clear this fault and resume printing. If there is no clear button below, go to Tools > Diagnostics > printhead > Clear Errors And Warnings. If the warning still does not clear, power cycle the printer. If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. E6098 Missed Print (Gap Between Prints Too Short) Missed print because the gap between prints is too small or short. If there is a 'Clear' button below you can clear this fault and resume printing. If there is no clear button below, go to Tools > Diagnostics > printhead > Clear Errors And Warnings. If the warning still does not clear, power cycle the printer. If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. Table 7-4: Error Messages (Continued) Rev AB Fault Messages and Warnings 7-21 Videojet 1550 Operator Manual Error Reference Name Remedial Action E6099 Missed Print (Print Overlap) Missed print because the print has started before the end of the current print. If there is a 'Clear' button below you can clear this fault and resume printing. If there is no clear button below, go to Tools > Diagnostics > printhead > Clear Errors And Warnings. If the warning still does not clear, power cycle the printer. If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. E6100 Missed Print (Product Queue Too Deep) Missed print because there are too many products between the product detect and the Printhead. If there is a 'Clear' button below you can clear this fault and resume printing. If there is no clear button below, go to Tools > Diagnostics > printhead > Clear Errors And Warnings. If the warning still does not clear, power cycle the printer. If the problem persists or for additional troubleshooting, consult the service manual or contact your qualified local maintenance engineer or service representative. E6107 Valve Module Needs Replacing Soon Consult the service manual or contact your qualified local maintenance engineer or service representative. E6108 Valve Module Needs Replacing Consult the service manual or contact your qualified local maintenance engineer or service representative. E6109 Insufficient System Memory Consult the service manual or contact your qualified local maintenance engineer or service representative. E6110 Ink Cartridge Not Fitted No ink cartridge present. Insert a new ink cartridge. E6115 Print Stopped Check printer and line status.If there are no issues present, enable print. E6116 Viscosity Not Calibrated Consult the service manual or contact your qualified local maintenance engineer or service representative. Table 7-4: Error Messages (Continued) 7-22 Fault Messages and Warnings Rev AB Videojet 1550 Operator Manual Error Reference Name Remedial Action E6127 Internal Crash Dump Available The printer’s internal processor has recovered from a crash. To collect the details of this crash, please contact your qualified local maintenance engineer or service representative who can aid you with recovering this data. Table 7-4: Error Messages (Continued) Ink Core Life Videojet 1550 12000 Hours Table 7-5: Ink Core Life Fault Messages Fault messages are displayed on the top status bar. The messages are arranged so that, if more than one fault is found, only the most serious fault message is displayed on the top status bar. All alarms and warnings are listed on the alarm and warning page (accessed by touching status bar). Rev AB Fault Messages and Warnings 7-23 Videojet 1550 Operator Manual Diagnostics Screen The diagnostic screen shows the current value of different parameters which help you in troubleshooting the printer. Refer “Working with Diagnostics” on page 5-12. Figure 7-8: Diagnostics Screen 7-24 Diagnostics Screen Rev AB A Specifications Electrical Specifications The electrical specifications of the printer are shown in Table A-1. Voltage 100 V AC to 240 V AC Frequency 50 Hz to 60 Hz Power Consumption 120 watts Maximum Table A-1: Electrical Specifications Weight The dry weight specification of the printer is shown in Table A-2. Dry weight 22 kg Table A-2: Weight Specifications Rev AB Electrical Specifications A-1 Videojet 1550 Operator Manual Dimensions 361.13 mm (14.21 inches) 19 mm (0.75 inches) 552.55 mm (21.75 inches) 379.46 mm (14.93 inches) 337.25 mm (13.72 inches) 344.75 mm (13.57 inches) 280 mm (11.02 inches) 304.84 mm (12.00 inches) 25.17 mm (0.99 inches) 179.82 mm (7.07 inches) 32.5 mm (1.28 inches) 20.15 mm (0.79 inches) Figure A-1: Printer Dimensions A-2 Dimensions Rev AB Videojet 1550 Operator Manual Cabinet Printhead Umbilical length Width 345 mm Height 553 mm Depth 361 mm Diameter ∅41.3 mm Diameter of the nozzle orifice 60 and 70 Microns Videojet 1550 3 Meter Standard 6 Meter Optional 3 or 6 m Table A-3: Printer Dimensions Rev AB Dimensions A-3 Videojet 1550 Operator Manual Optional Accessories Mobile Printer Stand 817 mm 2 74 mm 77 1m m Figure A-2: Mobile Printer Stand Dimensions A-4 Optional Accessories Rev AB Videojet 1550 Operator Manual 879 mm (34.6 inches) Static Printer Stand 8 (32 13 m inc m he s) m ) 3 m es 81 inch (32 Figure A-3: Static Printer Stand Rev AB Optional Accessories A-5 Videojet 1550 Operator Manual 1548 mm (70 inches) Printhead Stand 11 20 m .1 inc m he s) (44 360 mm (14.2 inches) 260 mm (10.2 inches) Figure A-4: Printhead Stand Environmental Specifications The environmental specifications of the printer are shown in Table A-4 Operating temperature 5 ºC to 45 ºC (41 ºF to 113 ºF)* Rate of change of ambient temperature 10 ºC (18 º F) per hour maximum Relative humidity 0% to 90% non-condensing* Storage temperature 5 ºC to 50 ºC (41 ºF to 122 ºF) in original packaging Industrial-protection rating IP55 is standard and IP65 is optional for Videojet 1550. Table A-4: Environmental Specifications *Note: When the printer is operated in an environment with elevated humidity, or with certain inks (including water sensitive inks), air dryers or other items may A-6 Environmental Specifications Rev AB Videojet 1550 Operator Manual be required. Please contact Videojet Technologies Inc. customer service department at 800.843.3610 (United States only), or contact the local Videojet Technologies Inc. for more information. Ink and Make-up Fluid Capacity The ink and solvent capacity of the printer are shown in Table A-5. Ink Cartridge 750 milliliters Make-up Fluid Cartridge 750 milliliters Table A-5: Ink and Make-up Fluid Capacity Print Height The minimum and maximum height of the message for the print matrix is shown in Table A-6. 2 mm Minimum 12 mm Maximum Table A-6: Print Height Font Specifications and Line Speeds The font specifications and the line speeds for 60 and 70 micron nozzle are shown in Table A-7. Note: The optimum value is 11mm. The range is 5 to 15 mm. Note: The line speeds listed in the Table A-7 is for 60 dpi only. Note: This table lists the font specification for Videojet 1550. Rev AB Ink and Make-up Fluid Capacity A-7 Videojet 1550 Operator Manual Line Mode Height Width Cal Speeds 70 Micron 60 Micron ft/min m/min ft/min m/min 1 5 5 914 279 914 279 1 7 4 960 293 960 293 1 7 5 800 244 800 244 1 9 7 356 108 356 108 1 12 9 256 78 256 78 1 16 10 200 61 194 59 1 24 16 96 29 96 29 1 34 25 53 16 56 17 2 5 5 256 78 256 78 2 7 4 240 73 320 98 2 7 5 200 61 267 81 2 9 7 119 36 125 38 2 12 9 85 26 85 26 2 16 10 53 16 56 17 3 5 5 119 36 125 38 3 7 4 108 33 108 33 3 7 5 90 27 90 27 3 9 7 53 16 56 17 4 5 5 85 26 85 26 4 7 4 64 20 67 20 4 7 5 53 16 56 17 5 5 5 53 16 56 17 Table A-7: Line Speeds A-8 Font Specifications and Line Speeds Rev AB Videojet 1550 Operator Manual Barcode Specifications The available barcode types are shown in Table A-8. Note: Barcode specification and Data Matrix are listed in the Table A-8 and Table A-9. Barcodes run at single line speed based on height selected at 60 dpi. This is only available through CLARiSOFT®. Barcode Type UPCA UPCE EAN8 EAN13 Code 128 (A, B and C) UCC/EAN 128 2 of 5I Code 39 2D Data Matrix 2D Data Matrix rectangular (*GS1) Table A-8: Barcodes Matrix Data Matrix 10 x 10 12 x 12 14 x 14 16 x 16 18 x 18 20 x 20 22 x 22 24 x 24 26 x 26 32 x 32 Table A-9: Data Matrix Code Sizes Rev AB Barcode Specifications A-9 Videojet 1550 Operator Manual Data Matrix 8 x 18 8 x 32 12 x 26 12 x 36 16 x 36 16 x 48 Table A-9: Data Matrix Code Sizes (Continued) Note: The 60 Micron Nozzle is recommended to print datamatrix codes at 16 high or taller. A-10 Barcode Specifications Rev AB Glossary Availability The amount of time that an equipment is ready to run when required for production Batch Counter/ Product Counter The counter that displays the number of prints in the batch or product Character Set The character sets are a combination of number of different language alphabets and special text characters that are programmed in the printer. Charge The electrical charge that is applied to the small drops of ink. The amount of charge applied depends on the destination of the drop on the substrate. CIJ In the CIJ technology a continuous stream of ink breaks into small ink drops, and these ink drops are deflected to form the characters and images on the substrate Clean Start Clean start is a printer start sequence which removes the splashing of ink and spray during the startup. This startup sequence is used if Clean Stop was used earlier to stop the printing. Clean Stop The Clean Stop feature provides the required time to remove the ink from the manifold and nozzle before the ink jet stops. This action prevents any deposits of ink on the printhead. A clean printer operates correctly for longer periods of time. Deflector Plate The deflector plate creates a high voltage field in the printhead. The high voltage field deflects ink droplets for printing. You can change the voltage in the deflector plate to control the character height. Gutter The ink not used by the printhead returns through the gutter. Icon A graphical symbol used to indicate a printer state or error condition. LCD LCD is a thin, flat display device made up of any number of color or monochrome pixels arrayed in front of a light source or reflector. RevAB Glossary-1 Videojet 1550 Operator Manual LED LED is a semiconductor device that emits visible light when an electric current passes through it. Message Select The method to select the message from an external source and not through the keypad. External source like the Programmable Logic Controller (PLC) or a switch box. Nozzle Ink is supplied to the nozzle assembly and pushed through a small orifice. The nozzle assembly is made to vibrate to break the ink jet into a continuous stream of small drops of ink. Parameters The settings which are applied to the message that is printed. For example, message width. Phasing The microprocessor control system of the printer monitors the data from the phase detector. This data make sure that there is synchronization between the charging of small ink drops and their break up. Photocell A light activated switch that detects the presence of the product to start the printing. Product Delay The product delay is the time from when the photocell is activated and the message begins to print. Quick Start Quick Start is used if the machine is turned off for only less than 30 minutes. This start mode of the printer is used where the nozzle is not flushed. Quick Stop The Quick Stop is used if the machine will be off for less than 30 minutes. This type of stop mode of the printer is used where the nozzle is full of ink. RS-232 Serial data communications standard which enables the communication between the printer and other devices. Satellites Small additional drops of ink in the ink stream caused by incorrect modulation settings. Glossary-2 Rev AB Videojet 1550 Operator Manual Shaft Encoder A device that senses the changes in the product speed and enables the printer to adjust the print width. Substrate The product surface where the printing occurs. User Fields A user field is inserted into a message. The user field is copied into the message during the print operation only, so that the user field includes the new updates. (For example, expiry date). Valve The hydraulic component in the printer to control the flow of ink within the printer. Washdown A cleaning solution which cleans the printhead and removes any additional deposits of ink. WYSIWYG WYSIWYG is an acronym for What You See Is What You Get, used in computing to describe a system in which content displayed during editing appears very similar to the final output (in this case, characters and images printed on the substrate). Rev AB Glossary-3
