Download Message Dynamics Monitor User Guide

Message Dynamics Monitor User Guide
CONTENTS
Logging In
Page 2
How to sign in & how to change your password
Adding, Editing or Removing Patients
Page 5
How to add new patients to the list of people who will be called
How to change their details (e.g. a changed telephone number)
How to remove patients from the list of people to be called
Scheduling Calls to Patients
Page 8
How to call patients on the right day(s) of the week
How to call patients at the right time of day
Temporarily suspending calls
Page 10
How to stop calls going to patients who are on holiday
Viewing Reports
Page 11
How to view how patients replied to the calls
Changing where Alerts go
Page 16
How to change the telephone number that alerts are to be sent to
Adding New Users within the COPD Team
Page 17
How to give your colleagues access
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
Logging In
1. Connect to https://www.msgdynamics.co.uk/monitor
Enter the Username and Password
provided by Message Dynamics Ltd.
You can change your Password (see
page 3)
2. This is the first screen that you will see and confirms that you are successfully logged in
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
3. Changing your Password: Select “Accounts” and then “View” from the horizontal menu
Select your account
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
Enter a new Password. If the proposed Password is not
secure enough you will be prompted to enter another.
Once the required level of security is reached you can
then Confirm it.
Press “Submit”
When you next sign on please use your new Password.
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
Adding, Editing or Removing Patients
1. Adding a new patient: Select “Patients” then “New” from the horizontal menu
Enter the patient’s details.
Press “Submit”
Note: Setting “Enabled” to “No” means that no calls will go
to them. This facility is there to help you manage the
workload of adding new patients. For example it lets you
add consenting patients in say, July for calls that will start
going out in September. Then on September 1st you can
change “Enabled” to “Yes” and the schedule you have set
for these patients (see page 8) will come into effect.
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
2. Editing a Patient: Select “Patients”
Select the patient whose details you
want to change
Select Edit Patient
Changing the patient’s details: Make
the required changes.
Press “Submit”.
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
1. Removing a Patient: Select “Patients”
Select the patient whose details you
want to change
Select Edit Patient
Do you wish to remove this patient
so that:
1. They do not receive any more
calls and
2. You will no longer see the results
of calls already made to them in any
of the Reports?
©Message Dynamics Ltd 2011
If you do, press “Delete”.
If you just want to suspend
calls to them please go to
page 10 of this manual
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Message Dynamics Monitor User Guide
Scheduling Calls to Patients: Select “Patients” from the horizontal menu
Select the patient whose calls you
want to schedule
4. Click the appropriate box to set
the day of the week you want the
calls to be made
1. Select
“Patient
Schedule”
2. Click to
confirm this is
the message
type you wish to
send (currently
COPD
Monitoring is
the only
message type)
3. Choose the time of day
you want the calls to be
made.
5. Press
“Update”
Anytime=10:00 to 18:30
Morning=10:00 to 12:00
Afternoon=13:00 to 16:00
Evening=17:00 to 18:30
With the “Patient Schedule” set up as illustrated, COPD Monitor calls will be sent to Brian Hamilton
between 10am and 18:30 every Monday and Thursday ad infinitum unless you suspend them (see
page 10) change the schedule(see page 9) or remove the patient entirely (see page 7)
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
Changing the Scheduling of Calls to Patients: Select “Patients” from the
horizontal menu
Select the patient whose calls you
want to schedule
Make the changes you need
and press “Update”.
Calls to Brian Hamilton will
now be made on Tuesday
and Thursday afternoons
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
Temporarily suspending calls
1. Select “OFF”. This will stop any
calls going to the selected patient.
2. Press
“Update”
When the patient returns and you want to restart the calls to them please remember to reset “OFF”
to “Anytime”, “Morning”, “Afternoon” or “Evening” and press “Update”.
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
Viewing Reports: Select “Reports” from the horizontal menu
Select “Patient Replies” to view the
answers given by individual patients
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Message Dynamics Monitor User Guide
Select “Unit Calls” to view a
summary of the answers given by
each patient
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
Select “Message Log” to view the
number of calls, call attempts and
finished status of calls to patients
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
Select “Notification Log” to view
when alerts were triggered, who by
and for what reason
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Message Dynamics Monitor User Guide
Select “No Relies” to view
when individual patients have
not responded to the call
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
Changing where Alerts go: the alerts have been preset to go to a specific telephone but if
you want to change this select “Notifications” from the horizontal menu.
Enter the mobile number and/or the
email address to which you want
alerts sent then press “Submit”
©Message Dynamics Ltd 2011
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Message Dynamics Monitor User Guide
Adding New Users within the COPD Team: Select “Accounts” from the horizontal
menu
Select “New”
Enter the details of team members
who you want to be able to use this
system and create a password for
them
Press “Submit”
©Message Dynamics Ltd 2011
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