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Download Dish dishNET Modem (Hughes) Quick Start Guide
Transcript
DN004020 MODEM EXCHANGE INSTRUCTIONS Getting Started Connect and Setup Your Modem Unplug the modem power supply from the outlet or power source and then disconnect power supply cable from the original modem. 2. Contact dishNET at 1-800-333-DISH (3474) to authorize your replacement modem. Then, shut down the computer that the original modem is connected to. 1. 3. Disconnect the coax and Ethernet cables from the original modem. Getting Started (continued) 4. Connect the Ethernet cable to the LAN port on the replacement modem. 5. Connect the coax cable to the SAT port on the replacement modem. Securely hand tighten this connection, DO NOT use a wrench. 6. Plug the replacement DC power cord into the DC IN port on the replacement modem. DN004020 DN004020 Getting Started Connect and Setup Your Modem MODEM EXCHANGE INSTRUCTIONS 1. Contact dishNET at 1-800-333-DISH (3474) to authorize your replacement modem. Then, shut down the computer that the original modem is connected to. 2. Unplug the modem power supply from the outlet or power source and then disconnect power supply cable from the original modem. 3. Disconnect the coax and Ethernet cables from the original modem. Getting Started (continued) 4. Connect the Ethernet cable to the LAN port on the replacement modem. 5. Connect the coax cable to the SAT port on the replacement modem. Securely hand tighten this connection, DO NOT use a wrench. 6. Plug the replacement DC power cord into the DC IN port on the replacement modem. DN004020 DN004020 Getting Started Connect and Setup Your Modem MODEM EXCHANGE INSTRUCTIONS 1. Contact dishNET at 1-800-333-DISH (3474) to authorize your replacement modem. Then, shut down the computer that the original modem is connected to. 2. Unplug the modem power supply from the outlet or power source and then disconnect power supply cable from the original modem. 3. Disconnect the coax and Ethernet cables from the original modem. Getting Started (continued) 4. Connect the Ethernet cable to the LAN port on the replacement modem. 5. Connect the coax cable to the SAT port on the replacement modem. Securely hand tighten this connection, DO NOT use a wrench. 6. Plug the replacement DC power cord into the DC IN port on the replacement modem. DN004020 2 1Z *** *** ** **** *** * A1Z*8463124 D 3. Peel and Apply Return Label to Box *44* UPS 2ND DAY AIR TRACKING #: (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12966 SHIP TO: 3. Peel and Apply Return Label to Box NY 136 1-01 LIFT 1 LBS (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 2. Turn Label Over (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12966 RET 1. Remove Shipping Label Here LIFT 2. Turn Label Over SHIP TO: TO RETURN EQUIPMENT TO DISH NETWORK RET 1 OF 1 AN 1 LBS NS URHERE 1. Remove Shipping Label Here (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 RE TO RETURN EQUIPMENT TO DISH NETWORK box and remove it using the red pull tab. HE 1. Locate the original shipping label on the NS URHERE the replacement power supply. Then, plug the power supply into your power source. EL 7. Plug the replacement power cord into Returning Your Equipment Packaging your Modem PE Getting Started (continued) NY 136 1-01 *44* UPS 2ND DAY AIR TRACKING #: 2 1Z *** *** ** **** *** * A1Z*8463124 BILLING: P/P BILLING: P/P CUE 9.5 SCL412 96.5A 10/2009 CUE 9.5 SCL412 96.5A 10/2009 8. Once you plug in the power supply, the replacement modem will begin the automatic installation process. This will take about 10 minutes to complete. You will see the indicator lights on the modem’s front panel blink on and off, this is normal. You will not be able to use the modem during this ten minute window of time. 9. If you have not done so already, turn your computer and monitor on. 2. Turn the original shipping label over and peel off the yellow return shipping label to expose the adhesive. 1 LBS (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 PEEL HERE AND APPLY RETURN SHIPPING LABEL 1 LBS SHIP TO: BURG SERVICE CENTER OURT RG SC 29303 NY SC 293 9-05 * *44* UPS 2ND DAY TRACKING #: AY AIR 1Z Z *** *** ** **** *** * A1Z*8 BILLING: P/P DESC: RETURN RETURN SERVICE REF1: XXXXXXXX REF2: XXXXXX REQTYPE: AE QTY: 1 seal the box. Write down the UPS Tracking Number and keep it for your records. Return the original modem at the nearest UPS drop-off location. To find the location nearest you or to schedule a pick up at your cost, visit ups.com/dropoff. (111) 555-5555 SERVICE SPARTANBURG SERVICE CENTER 525 DUNNET COURT SPARTANBURG SC 29303 SHIP TO: 10. Launch your Web browser (such as Support Around the Clock Internet Explorer or Safari) and go to www.mydish.com. If you see the DISH webpage, the new modem is ready to use. If you do not see anything go to step 11. Online Chat For 24-7 assistance and help go to dish.com/chat If you cannot open a web page... 11. Launch your Web browser and go to www.systemcontrolcenter.com. 12. The System Control Center home page will open. If the System Status button is green, the modem is operating normally. If the System Status button is red, contact dishNET at 1-800-333-DISH (3474). My Account To pay your bill online or make changes to your account go to mydish.com. 1 LBS ORD: XXXXXXXX DOC: XXXXXXX SN:RREJXXXXXXXXX PN: XXXXXX RA: XXXXXXXX DEL: XXXXXXXX 1 OF 1 RS (111) 555-5555 SERVICE SPARTANBURG SERVICE CENTER NULL 525 DUNNET COURT SPARTANBURG SC 29303 SC 293 9-05 *44* UPS 2ND DAY AIR TRACKING #: 1Z *** *** ** **** *** * 2 A1Z*8463124 BILLING: P/P DESC: RETURN RETURN SERVICE REF1: XXXXXXXX REF2: XXXXXX REQTYPE: AE QTY: 1 Getting Started (continued) 2 A1Z*8463 BILLING: P/P 3. Apply the yellow return shipping label and 1 OF 1 RS (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12 ORD: XXXXXXXX DOC: XXXXXXX SN:RREJXXXXXXXXX PN: XXXXXX RA: XXXXXXXX DEL: XXXXXXXX UPS tracking number RA number 2 1Z *** *** ** **** *** * A1Z*8463124 D 3. Peel and Apply Return Label to Box *44* UPS 2ND DAY AIR TRACKING #: (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12966 SHIP TO: 3. Peel and Apply Return Label to Box NY 136 1-01 LIFT 1 LBS (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 2. Turn Label Over (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12966 RET 1. Remove Shipping Label Here LIFT 2. Turn Label Over SHIP TO: TO RETURN EQUIPMENT TO DISH NETWORK RET 1 OF 1 AN 1 LBS NS URHERE 1. Remove Shipping Label Here (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 RE TO RETURN EQUIPMENT TO DISH NETWORK box and remove it using the red pull tab. HE 1. Locate the original shipping label on the NS URHERE the replacement power supply. Then, plug the power supply into your power source. EL 7. Plug the replacement power cord into Returning Your Equipment Packaging your Modem PE Getting Started (continued) NY 136 1-01 *44* UPS 2ND DAY AIR TRACKING #: 2 1Z *** *** ** **** *** * A1Z*8463124 BILLING: P/P BILLING: P/P CUE 9.5 SCL412 96.5A 10/2009 CUE 9.5 SCL412 96.5A 10/2009 8. Once you plug in the power supply, the replacement modem will begin the automatic installation process. This will take about 10 minutes to complete. You will see the indicator lights on the modem’s front panel blink on and off, this is normal. You will not be able to use the modem during this ten minute window of time. 9. If you have not done so already, turn your computer and monitor on. 2. Turn the original shipping label over and peel off the yellow return shipping label to expose the adhesive. 1 LBS (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 PEEL HERE AND APPLY RETURN SHIPPING LABEL 1 LBS SHIP TO: BURG SERVICE CENTER OURT RG SC 29303 NY SC 293 9-05 * *44* UPS 2ND DAY TRACKING #: AY AIR 1Z Z *** *** ** **** *** * A1Z*8 BILLING: P/P DESC: RETURN RETURN SERVICE REF1: XXXXXXXX REF2: XXXXXX REQTYPE: AE QTY: 1 seal the box. Write down the UPS Tracking Number and keep it for your records. Return the original modem at the nearest UPS drop-off location. To find the location nearest you or to schedule a pick up at your cost, visit ups.com/dropoff. (111) 555-5555 SERVICE SPARTANBURG SERVICE CENTER 525 DUNNET COURT SPARTANBURG SC 29303 SHIP TO: 10. Launch your Web browser (such as Support Around the Clock Internet Explorer or Safari) and go to www.mydish.com. If you see the DISH webpage, the new modem is ready to use. If you do not see anything go to step 11. Online Chat For 24-7 assistance and help go to dish.com/chat If you cannot open a web page... 11. Launch your Web browser and go to www.systemcontrolcenter.com. 12. The System Control Center home page will open. If the System Status button is green, the modem is operating normally. If the System Status button is red, contact dishNET at 1-800-333-DISH (3474). My Account To pay your bill online or make changes to your account go to mydish.com. 1 LBS ORD: XXXXXXXX DOC: XXXXXXX SN:RREJXXXXXXXXX PN: XXXXXX RA: XXXXXXXX DEL: XXXXXXXX 1 OF 1 RS (111) 555-5555 SERVICE SPARTANBURG SERVICE CENTER NULL 525 DUNNET COURT SPARTANBURG SC 29303 SC 293 9-05 *44* UPS 2ND DAY AIR TRACKING #: 1Z *** *** ** **** *** * 2 A1Z*8463124 BILLING: P/P DESC: RETURN RETURN SERVICE REF1: XXXXXXXX REF2: XXXXXX REQTYPE: AE QTY: 1 Getting Started (continued) 2 A1Z*8463 BILLING: P/P 3. Apply the yellow return shipping label and 1 OF 1 RS (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12 ORD: XXXXXXXX DOC: XXXXXXX SN:RREJXXXXXXXXX PN: XXXXXX RA: XXXXXXXX DEL: XXXXXXXX UPS tracking number RA number 2 1Z *** *** ** **** *** * A1Z*8463124 D 3. Peel and Apply Return Label to Box *44* UPS 2ND DAY AIR TRACKING #: (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12966 SHIP TO: 3. Peel and Apply Return Label to Box NY 136 1-01 LIFT 1 LBS (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 2. Turn Label Over (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12966 RET 1. Remove Shipping Label Here LIFT 2. Turn Label Over SHIP TO: TO RETURN EQUIPMENT TO DISH NETWORK RET 1 OF 1 AN 1 LBS NS URHERE 1. Remove Shipping Label Here (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 RE TO RETURN EQUIPMENT TO DISH NETWORK box and remove it using the red pull tab. HE 1. Locate the original shipping label on the NS URHERE the replacement power supply. Then, plug the power supply into your power source. EL 7. Plug the replacement power cord into Returning Your Equipment Packaging your Modem PE Getting Started (continued) NY 136 1-01 *44* UPS 2ND DAY AIR TRACKING #: 2 1Z *** *** ** **** *** * A1Z*8463124 BILLING: P/P BILLING: P/P CUE 9.5 SCL412 96.5A 10/2009 CUE 9.5 SCL412 96.5A 10/2009 8. Once you plug in the power supply, the replacement modem will begin the automatic installation process. This will take about 10 minutes to complete. You will see the indicator lights on the modem’s front panel blink on and off, this is normal. You will not be able to use the modem during this ten minute window of time. 9. If you have not done so already, turn your computer and monitor on. 2. Turn the original shipping label over and peel off the yellow return shipping label to expose the adhesive. 1 LBS (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 PEEL HERE AND APPLY RETURN SHIPPING LABEL 1 LBS SHIP TO: BURG SERVICE CENTER OURT RG SC 29303 NY SC 293 9-05 * *44* UPS 2ND DAY TRACKING #: AY AIR 1Z Z *** *** ** **** *** * A1Z*8 BILLING: P/P DESC: RETURN RETURN SERVICE REF1: XXXXXXXX REF2: XXXXXX REQTYPE: AE QTY: 1 seal the box. Write down the UPS Tracking Number and keep it for your records. Return the original modem at the nearest UPS drop-off location. To find the location nearest you or to schedule a pick up at your cost, visit ups.com/dropoff. (111) 555-5555 SERVICE SPARTANBURG SERVICE CENTER 525 DUNNET COURT SPARTANBURG SC 29303 SHIP TO: 10. Launch your Web browser (such as Support Around the Clock Internet Explorer or Safari) and go to www.mydish.com. If you see the DISH webpage, the new modem is ready to use. If you do not see anything go to step 11. Online Chat For 24-7 assistance and help go to dish.com/chat If you cannot open a web page... 11. Launch your Web browser and go to www.systemcontrolcenter.com. 12. The System Control Center home page will open. If the System Status button is green, the modem is operating normally. If the System Status button is red, contact dishNET at 1-800-333-DISH (3474). My Account To pay your bill online or make changes to your account go to mydish.com. 1 LBS ORD: XXXXXXXX DOC: XXXXXXX SN:RREJXXXXXXXXX PN: XXXXXX RA: XXXXXXXX DEL: XXXXXXXX 1 OF 1 RS (111) 555-5555 SERVICE SPARTANBURG SERVICE CENTER NULL 525 DUNNET COURT SPARTANBURG SC 29303 SC 293 9-05 *44* UPS 2ND DAY AIR TRACKING #: 1Z *** *** ** **** *** * 2 A1Z*8463124 BILLING: P/P DESC: RETURN RETURN SERVICE REF1: XXXXXXXX REF2: XXXXXX REQTYPE: AE QTY: 1 Getting Started (continued) 2 A1Z*8463 BILLING: P/P 3. Apply the yellow return shipping label and 1 OF 1 RS (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12 ORD: XXXXXXXX DOC: XXXXXXX SN:RREJXXXXXXXXX PN: XXXXXX RA: XXXXXXXX DEL: XXXXXXXX UPS tracking number RA number 2 1Z *** *** ** **** *** * A1Z*8463124 D 3. Peel and Apply Return Label to Box *44* UPS 2ND DAY AIR TRACKING #: (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12966 SHIP TO: 3. Peel and Apply Return Label to Box NY 136 1-01 LIFT 1 LBS (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 2. Turn Label Over (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12966 RET 1. Remove Shipping Label Here LIFT 2. Turn Label Over SHIP TO: TO RETURN EQUIPMENT TO DISH NETWORK RET 1 OF 1 AN 1 LBS NS URHERE 1. Remove Shipping Label Here (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 RE TO RETURN EQUIPMENT TO DISH NETWORK box and remove it using the red pull tab. HE 1. Locate the original shipping label on the NS URHERE the replacement power supply. Then, plug the power supply into your power source. EL 7. Plug the replacement power cord into Returning Your Equipment Packaging your Modem PE Getting Started (continued) NY 136 1-01 *44* UPS 2ND DAY AIR TRACKING #: 2 1Z *** *** ** **** *** * A1Z*8463124 BILLING: P/P BILLING: P/P CUE 9.5 SCL412 96.5A 10/2009 CUE 9.5 SCL412 96.5A 10/2009 8. Once you plug in the power supply, the replacement modem will begin the automatic installation process. This will take about 10 minutes to complete. You will see the indicator lights on the modem’s front panel blink on and off, this is normal. You will not be able to use the modem during this ten minute window of time. 9. If you have not done so already, turn your computer and monitor on. 2. Turn the original shipping label over and peel off the yellow return shipping label to expose the adhesive. 1 LBS (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 PEEL HERE AND APPLY RETURN SHIPPING LABEL 1 LBS SHIP TO: BURG SERVICE CENTER OURT RG SC 29303 NY SC 293 9-05 * *44* UPS 2ND DAY TRACKING #: AY AIR 1Z Z *** *** ** **** *** * A1Z*8 BILLING: P/P DESC: RETURN RETURN SERVICE REF1: XXXXXXXX REF2: XXXXXX REQTYPE: AE QTY: 1 seal the box. Write down the UPS Tracking Number and keep it for your records. Return the original modem at the nearest UPS drop-off location. To find the location nearest you or to schedule a pick up at your cost, visit ups.com/dropoff. (111) 555-5555 SERVICE SPARTANBURG SERVICE CENTER 525 DUNNET COURT SPARTANBURG SC 29303 SHIP TO: 10. Launch your Web browser (such as Support Around the Clock Internet Explorer or Safari) and go to www.mydish.com. If you see the DISH webpage, the new modem is ready to use. If you do not see anything go to step 11. Online Chat For 24-7 assistance and help go to dish.com/chat If you cannot open a web page... 11. Launch your Web browser and go to www.systemcontrolcenter.com. 12. The System Control Center home page will open. If the System Status button is green, the modem is operating normally. If the System Status button is red, contact dishNET at 1-800-333-DISH (3474). My Account To pay your bill online or make changes to your account go to mydish.com. 1 LBS ORD: XXXXXXXX DOC: XXXXXXX SN:RREJXXXXXXXXX PN: XXXXXX RA: XXXXXXXX DEL: XXXXXXXX 1 OF 1 RS (111) 555-5555 SERVICE SPARTANBURG SERVICE CENTER NULL 525 DUNNET COURT SPARTANBURG SC 29303 SC 293 9-05 *44* UPS 2ND DAY AIR TRACKING #: 1Z *** *** ** **** *** * 2 A1Z*8463124 BILLING: P/P DESC: RETURN RETURN SERVICE REF1: XXXXXXXX REF2: XXXXXX REQTYPE: AE QTY: 1 Getting Started (continued) 2 A1Z*8463 BILLING: P/P 3. Apply the yellow return shipping label and 1 OF 1 RS (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12 ORD: XXXXXXXX DOC: XXXXXXX SN:RREJXXXXXXXXX PN: XXXXXX RA: XXXXXXXX DEL: XXXXXXXX UPS tracking number RA number DN004020 Getting Started Connect and Setup Your Modem MODEM EXCHANGE INSTRUCTIONS 1. Contact dishNET at 1-800-333-DISH (3474) to authorize your replacement modem. Then, shut down the computer that the original modem is connected to. 2. Unplug the modem power supply from the outlet or power source and then disconnect power supply cable from the original modem. 3. Disconnect the coax and Ethernet cables from the original modem. Getting Started (continued) 4. Connect the Ethernet cable to the LAN port on the replacement modem. 5. Connect the coax cable to the SAT port on the replacement modem. Securely hand tighten this connection, DO NOT use a wrench. 6. Plug the replacement DC power cord into the DC IN port on the replacement modem. DN004020
