Download Cisco Systems ICM Software Version 4.5 User's Manual

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2. The Admin Workstation
The Admin Workstation (AW) is the human interface to the Intelligent
CallRouter. The Admin Workstation is a PC running GEOTEL software
on the Microsoft® Windows NT™ operating system. Admin
Workstations can be located throughout the call center enterprise.
Using the Admin Workstation, you can
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Monitor the performance of agents, skill groups, services, routes,
and trunks.
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Generate historical reports.
Provide web access to ICR reports and scripts.
Change the ICR system configuration.
Monitor the execution of scripts.
This chapter introduces the Admin Workstation (AW) with a special
emphasis on call center reporting.
See also: For information on ICR system configuration or call routing scripts, see
the Intelligent CallRouter System Manager Guide. For information on
system maintenance tasks, see the Intelligent CallRouter Administrator
Guide.
2. Admin Workstation
Define, modify, and view call routing and administrative scripts.