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Event Codes
Switches
Switches
Table 54 lists and describes event codes for switches.
Table 54: Event Codes: Switches
ID
Severity Level
Message
Cause
Action
100
Error
Switch <ShoreTel Voice Switch
Host Name>: Event message
lost, queue overflow.
The ShoreTel Voice Switch
is receiving too many events
from the NT Server.
Possibly caused by an
application problem on the
ShoreTel server.
Check the ShoreTel
server for events that
might indicate an
application problem.
If problem persists,
return for repair.
Troubleshoot the
problem and reboot the
server, if you cannot
identify a cause.
101
Warning
Switch <ShoreTel Voice Switch
Host Name>: The <area> in
flash memory is corrupt and is
being reset.
Flash memory area is
corrupt.
102
Error
Switch <ShoreTel Voice Switch
Host Name>: Unable to reset
<area> in flash memory, erase
failure.
Application is unable to
If problem persists,
erase area of Flash memory. return for repair.
103
Error
Switch <ShoreTel Voice Switch
Host Name>: Unable to update
<area> in flash memory, write
failure.
Application is unable to write If problem persists,
area of flash memory.
return for repair.
105
Error
Switch <ShoreTel Voice Switch
Host Name>: Task exception
occurred. System needs to be
restarted.
A software exception
occurred.
Contact ShoreTel
Technical Support and
be prepared to provide
the log files for further
analysis.
106
Error
Switch <ShoreTel Voice Switch
Host Name>: Task exception
occurred. System automatically
restarting.
A task exception occurred.
The ShoreTel Voice Switch
experienced an internal
error and is rebooting.
Contact ShoreTel
Technical Support and
be prepared to provide
the ipbx and tmsncc
log files for further
analysis.
107
Information
Switch <ShoreTel Voice Switch
Host Name>: Restart request
received—system is being
shutdown and restarted.
ShoreTel Voice Switch
No action.
restarted via the Quick Look
interface.
108
Error
Switch <ShoreTel Voice Switch
Host Name>: Internal error:
No longer reported in NT
event log.
ShoreTel 14.2
This event code reports
internal software debug
statements for use by
ShoreTel developers.
Maintenance Guide
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