Download Axis Communications 207MW Security Camera User Manual

AXIS 207MW - Troubleshooting
Slow image update
Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame rates,
etc, will reduce the performance of the camera.
Poor performance
Poor performance may be caused by e.g. heavy network traffic, multiple users accessing
the unit, low performance clients, use of features such as Motion Detection or Event handling. A poor wireless environment may also affect performance.
Poor quality snapshot images
Screen incorrectly configured on your In Display Properties, configure your screen to show at least 65000 colors, i.e. at least
workstation
16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Browser freezes
Netscape 7.x or Mozilla 1.4 (or later) Lower the image resolution.
can sometimes freeze on a slow computer
Problems uploading files
Limited space
There is only limited space available for the upload of your own files. Try deleting existing
files to free up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based upon changes in luminance in the image. This means that if
there are sudden changes in the lighting, motion detection may be triggered mistakenly.
Lower the sensitivity setting to avoid problems with luminance.
No audio
Incorrect setup
Check the sound card in the PC. Ensure that the mute button is not pressed and the volume
settings are correct.
Audio volume too low/high
Volume settings incorrect
The volume of the microphone is either too high or too low. Change the volume for the
microphone in the toolbar on the Live View page.
Poor audio quality
Too many users
Too many users/clients connected to the camera may affect the sound quality adversely.
Try limiting the number of clients allowed to connect under Basic Configuration > Users.
CPU overloaded
Reduce the number of listeners and viewers and decrease the image resolution and compression.
Unsynchronized audio and video
It is recommended that the camera's time setting is synchronized with an NTP Server. This
is enabled under System Options > Date & Time.
For further assistance, please contact your reseller or see the support pages on the Axis
Website at www.axis.com/techsup
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